@escalated-dev/escalated 0.8.0 → 0.11.1

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (124) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +388 -361
  3. package/package.json +85 -84
  4. package/src/components/ActiveChatsPanel.vue +246 -246
  5. package/src/components/AdminDashboard.stories.js +1423 -1423
  6. package/src/components/AttachmentList.vue +65 -65
  7. package/src/components/ChatActionBar.vue +226 -226
  8. package/src/components/ChatBubble.vue +162 -162
  9. package/src/components/ChatComposer.vue +308 -308
  10. package/src/components/ChatQueue.vue +222 -222
  11. package/src/components/ChatThread.vue +197 -197
  12. package/src/components/CustomTicketActions.stories.js +71 -0
  13. package/src/components/CustomTicketActions.vue +101 -0
  14. package/src/components/EscalatedLayout.vue +628 -604
  15. package/src/components/FollowButton.vue +20 -1
  16. package/src/components/MentionDropdown.vue +154 -154
  17. package/src/components/MetricComparison.vue +89 -89
  18. package/src/components/PercentileChart.vue +67 -67
  19. package/src/components/PeriodSelector.vue +98 -98
  20. package/src/components/PresenceIndicator.vue +228 -213
  21. package/src/components/ReplyComposer.vue +336 -336
  22. package/src/components/ReplyThread.vue +153 -153
  23. package/src/components/ReportChart.vue +395 -395
  24. package/src/components/ReportExportButton.vue +108 -108
  25. package/src/components/SaveViewDialog.vue +172 -172
  26. package/src/components/SavedViewSidebar.vue +208 -208
  27. package/src/components/SkillTagManager.vue +3 -0
  28. package/src/components/SnoozeButton.vue +247 -247
  29. package/src/components/TicketFilters.vue +270 -270
  30. package/src/components/TicketList.vue +655 -655
  31. package/src/components/TicketSidebar.vue +4 -0
  32. package/src/components/TicketSplitDialog.vue +98 -98
  33. package/src/components/TicketSubjects.stories.js +63 -0
  34. package/src/components/TicketSubjects.vue +107 -0
  35. package/src/components/TwoFactorSetup.vue +1 -37
  36. package/src/components/VariableTokenInput.vue +111 -111
  37. package/src/components/WorkflowActionConfig.vue +287 -287
  38. package/src/components/WorkflowActionList.vue +350 -350
  39. package/src/components/WorkflowConditionBuilder.vue +265 -265
  40. package/src/components/WorkflowTriggerSelector.vue +125 -125
  41. package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
  42. package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
  43. package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
  44. package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
  45. package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
  46. package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
  47. package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
  48. package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
  49. package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
  50. package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
  51. package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
  52. package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
  53. package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
  54. package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
  55. package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
  56. package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
  57. package/src/composables/useChat.js +187 -187
  58. package/src/composables/useI18n.js +102 -102
  59. package/src/composables/useMentions.js +134 -134
  60. package/src/composables/usePermissions.js +31 -0
  61. package/src/composables/useRealtime.js +182 -182
  62. package/src/index.js +85 -84
  63. package/src/locales/README.md +13 -13
  64. package/src/locales/ar.json +727 -727
  65. package/src/locales/de.json +690 -690
  66. package/src/locales/en.json +889 -729
  67. package/src/locales/es.json +691 -691
  68. package/src/locales/fr.json +691 -691
  69. package/src/locales/index.js +16 -16
  70. package/src/locales/it.json +727 -727
  71. package/src/locales/ja.json +727 -727
  72. package/src/locales/ko.json +727 -727
  73. package/src/locales/nl.json +727 -727
  74. package/src/locales/pl.json +727 -727
  75. package/src/locales/pt-BR.json +727 -727
  76. package/src/locales/ru.json +727 -727
  77. package/src/locales/tr.json +727 -727
  78. package/src/locales/zh-CN.json +727 -727
  79. package/src/pages/Admin/Automations/Form.vue +280 -0
  80. package/src/pages/Admin/Automations/Index.vue +230 -0
  81. package/src/pages/Admin/Newsletters/Compose.vue +192 -0
  82. package/src/pages/Admin/Newsletters/Edit.vue +24 -0
  83. package/src/pages/Admin/Newsletters/Index.vue +141 -0
  84. package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
  85. package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
  86. package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
  87. package/src/pages/Admin/Newsletters/Settings.vue +85 -0
  88. package/src/pages/Admin/Newsletters/Show.vue +140 -0
  89. package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
  90. package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
  91. package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
  92. package/src/pages/Admin/Newsletters/usePreview.js +44 -0
  93. package/src/pages/Admin/Plugins/Index.vue +10 -2
  94. package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
  95. package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
  96. package/src/pages/Admin/Reports/Cohorts.vue +180 -180
  97. package/src/pages/Admin/Reports/Comparison.vue +141 -141
  98. package/src/pages/Admin/Reports/Dashboard.vue +226 -226
  99. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
  100. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
  101. package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
  102. package/src/pages/Admin/Settings/DatabaseConnection.vue +228 -0
  103. package/src/pages/Admin/Settings/PublicTickets.vue +163 -0
  104. package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
  105. package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
  106. package/src/pages/Admin/Settings.vue +1008 -1008
  107. package/src/pages/Admin/Skills/Form.vue +30 -10
  108. package/src/pages/Admin/Tickets/Index.vue +126 -126
  109. package/src/pages/Admin/Tickets/Show.vue +254 -249
  110. package/src/pages/Admin/Users/Index.vue +145 -145
  111. package/src/pages/Admin/Webhooks/DeliveryLog.vue +1 -2
  112. package/src/pages/Admin/Workflows/Builder.vue +207 -207
  113. package/src/pages/Admin/Workflows/Form.vue +24 -0
  114. package/src/pages/Admin/Workflows/Index.vue +235 -235
  115. package/src/pages/Admin/Workflows/Logs.vue +286 -286
  116. package/src/pages/Agent/TicketIndex.vue +112 -112
  117. package/src/pages/Agent/TicketShow.vue +547 -494
  118. package/src/pages/Customer/Index.vue +56 -56
  119. package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
  120. package/src/pages/Plugin/Page.vue +61 -0
  121. package/src/plugin.js +175 -175
  122. package/src/utils/mentionHighlight.js +24 -24
  123. package/src/widget/EscalatedWidget.vue +804 -804
  124. package/src/widget/index.js +254 -254
@@ -1,111 +1,111 @@
1
- <script setup>
2
- import { ref } from 'vue';
3
-
4
- const props = defineProps({
5
- modelValue: { type: String, default: '' },
6
- placeholder: { type: String, default: '' },
7
- multiline: { type: Boolean, default: false },
8
- });
9
-
10
- const emit = defineEmits(['update:modelValue']);
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-
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- const showDropdown = ref(false);
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- const inputRef = ref(null);
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-
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- const variables = [
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- { token: '{{ticket.reference}}', label: 'Ticket Reference' },
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- { token: '{{ticket.subject}}', label: 'Ticket Subject' },
18
- { token: '{{ticket.status}}', label: 'Ticket Status' },
19
- { token: '{{agent.name}}', label: 'Agent Name' },
20
- { token: '{{requester.name}}', label: 'Requester Name' },
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- { token: '{{requester.email}}', label: 'Requester Email' },
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- { token: '{{department.name}}', label: 'Department Name' },
23
- ];
24
-
25
- function insertVariable(token) {
26
- const el = inputRef.value;
27
- if (!el) {
28
- emit('update:modelValue', (props.modelValue || '') + token);
29
- showDropdown.value = false;
30
- return;
31
- }
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- const start = el.selectionStart || 0;
33
- const end = el.selectionEnd || 0;
34
- const text = props.modelValue || '';
35
- const newText = text.substring(0, start) + token + text.substring(end);
36
- emit('update:modelValue', newText);
37
- showDropdown.value = false;
38
- // Restore cursor position after Vue updates
39
- requestAnimationFrame(() => {
40
- el.focus();
41
- const pos = start + token.length;
42
- el.setSelectionRange(pos, pos);
43
- });
44
- }
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-
46
- function onInput(event) {
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- emit('update:modelValue', event.target.value);
48
- }
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-
50
- const inputClass =
51
- 'w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]';
52
- </script>
53
-
54
- <template>
55
- <div class="relative">
56
- <textarea
57
- v-if="multiline"
58
- ref="inputRef"
59
- :value="modelValue"
60
- :placeholder="placeholder"
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- rows="3"
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- :class="inputClass + ' resize-y'"
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- @input="onInput"
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- />
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- <input
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- v-else
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- ref="inputRef"
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- :value="modelValue"
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- :placeholder="placeholder"
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- type="text"
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- :class="inputClass"
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- @input="onInput"
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- />
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-
75
- <!-- Insert Variable button -->
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- <div class="mt-1.5 flex justify-end">
77
- <div class="relative">
78
- <button
79
- type="button"
80
- class="flex items-center gap-1 rounded-md px-2 py-1 text-[10px] font-medium text-[var(--esc-panel-text-muted)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
81
- @click="showDropdown = !showDropdown"
82
- >
83
- <svg class="h-3 w-3" fill="none" stroke="currentColor" stroke-width="2" viewBox="0 0 24 24">
84
- <path
85
- stroke-linecap="round"
86
- stroke-linejoin="round"
87
- d="M17.25 6.75L22.5 12l-5.25 5.25m-10.5 0L1.5 12l5.25-5.25m7.5-3l-4.5 16.5"
88
- />
89
- </svg>
90
- Insert Variable
91
- </button>
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- <div
93
- v-if="showDropdown"
94
- class="absolute right-0 bottom-full z-10 mb-1 w-48 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] py-1 shadow-xl"
95
- >
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- <button
97
- v-for="v in variables"
98
- :key="v.token"
99
- type="button"
100
- class="flex w-full items-center gap-2 px-3 py-1.5 text-left text-xs transition-colors hover:bg-[var(--esc-panel-hover)]"
101
- @click="insertVariable(v.token)"
102
- >
103
- <span class="rounded bg-cyan-500/10 px-1.5 py-0.5 font-mono text-[10px] text-cyan-400">{{
104
- v.token
105
- }}</span>
106
- </button>
107
- </div>
108
- </div>
109
- </div>
110
- </div>
111
- </template>
1
+ <script setup>
2
+ import { ref } from 'vue';
3
+
4
+ const props = defineProps({
5
+ modelValue: { type: String, default: '' },
6
+ placeholder: { type: String, default: '' },
7
+ multiline: { type: Boolean, default: false },
8
+ });
9
+
10
+ const emit = defineEmits(['update:modelValue']);
11
+
12
+ const showDropdown = ref(false);
13
+ const inputRef = ref(null);
14
+
15
+ const variables = [
16
+ { token: '{{ticket.reference}}', label: 'Ticket Reference' },
17
+ { token: '{{ticket.subject}}', label: 'Ticket Subject' },
18
+ { token: '{{ticket.status}}', label: 'Ticket Status' },
19
+ { token: '{{agent.name}}', label: 'Agent Name' },
20
+ { token: '{{requester.name}}', label: 'Requester Name' },
21
+ { token: '{{requester.email}}', label: 'Requester Email' },
22
+ { token: '{{department.name}}', label: 'Department Name' },
23
+ ];
24
+
25
+ function insertVariable(token) {
26
+ const el = inputRef.value;
27
+ if (!el) {
28
+ emit('update:modelValue', (props.modelValue || '') + token);
29
+ showDropdown.value = false;
30
+ return;
31
+ }
32
+ const start = el.selectionStart || 0;
33
+ const end = el.selectionEnd || 0;
34
+ const text = props.modelValue || '';
35
+ const newText = text.substring(0, start) + token + text.substring(end);
36
+ emit('update:modelValue', newText);
37
+ showDropdown.value = false;
38
+ // Restore cursor position after Vue updates
39
+ requestAnimationFrame(() => {
40
+ el.focus();
41
+ const pos = start + token.length;
42
+ el.setSelectionRange(pos, pos);
43
+ });
44
+ }
45
+
46
+ function onInput(event) {
47
+ emit('update:modelValue', event.target.value);
48
+ }
49
+
50
+ const inputClass =
51
+ 'w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]';
52
+ </script>
53
+
54
+ <template>
55
+ <div class="relative">
56
+ <textarea
57
+ v-if="multiline"
58
+ ref="inputRef"
59
+ :value="modelValue"
60
+ :placeholder="placeholder"
61
+ rows="3"
62
+ :class="inputClass + ' resize-y'"
63
+ @input="onInput"
64
+ />
65
+ <input
66
+ v-else
67
+ ref="inputRef"
68
+ :value="modelValue"
69
+ :placeholder="placeholder"
70
+ type="text"
71
+ :class="inputClass"
72
+ @input="onInput"
73
+ />
74
+
75
+ <!-- Insert Variable button -->
76
+ <div class="mt-1.5 flex justify-end">
77
+ <div class="relative">
78
+ <button
79
+ type="button"
80
+ class="flex items-center gap-1 rounded-md px-2 py-1 text-[10px] font-medium text-[var(--esc-panel-text-muted)] transition-colors hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]"
81
+ @click="showDropdown = !showDropdown"
82
+ >
83
+ <svg class="h-3 w-3" fill="none" stroke="currentColor" stroke-width="2" viewBox="0 0 24 24">
84
+ <path
85
+ stroke-linecap="round"
86
+ stroke-linejoin="round"
87
+ d="M17.25 6.75L22.5 12l-5.25 5.25m-10.5 0L1.5 12l5.25-5.25m7.5-3l-4.5 16.5"
88
+ />
89
+ </svg>
90
+ Insert Variable
91
+ </button>
92
+ <div
93
+ v-if="showDropdown"
94
+ class="absolute right-0 bottom-full z-10 mb-1 w-48 rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] py-1 shadow-xl"
95
+ >
96
+ <button
97
+ v-for="v in variables"
98
+ :key="v.token"
99
+ type="button"
100
+ class="flex w-full items-center gap-2 px-3 py-1.5 text-left text-xs transition-colors hover:bg-[var(--esc-panel-hover)]"
101
+ @click="insertVariable(v.token)"
102
+ >
103
+ <span class="rounded bg-cyan-500/10 px-1.5 py-0.5 font-mono text-[10px] text-cyan-400">{{
104
+ v.token
105
+ }}</span>
106
+ </button>
107
+ </div>
108
+ </div>
109
+ </div>
110
+ </div>
111
+ </template>