@escalated-dev/escalated 0.8.0 → 0.11.1

package/src/locales/zh-CN.json

@@ -1,727 +1,727 @@
-{
-    "nav": {
-        "admin": "管理",
-        "admin_badge": "管理员",
-        "agent_panel": "客服面板",
-        "back_to_app": "返回应用",
-        "my_tickets": "我的工单",
-        "dashboard": "仪表盘",
-        "tickets": "工单",
-        "reports": "报表",
-        "departments": "部门",
-        "sla_policies": "SLA 策略",
-        "escalation_rules": "升级规则",
-        "tags": "标签",
-        "canned_responses": "预设回复",
-        "macros": "宏",
-        "api_tokens": "API 令牌",
-        "plugins": "插件",
-        "settings": "设置"
-    },
-    "status": {
-        "open": "开启",
-        "in_progress": "处理中",
-        "waiting_on_customer": "等待客户",
-        "waiting_on_agent": "等待客服",
-        "escalated": "已升级",
-        "resolved": "已解决",
-        "closed": "已关闭",
-        "reopened": "已重开"
-    },
-    "priority": {
-        "low": "低",
-        "medium": "中",
-        "high": "高",
-        "urgent": "紧急",
-        "critical": "严重"
-    },
-    "activity": {
-        "status_changed": "更改了状态",
-        "assigned": "分配了工单",
-        "unassigned": "取消了工单分配",
-        "priority_changed": "更改了优先级",
-        "tag_added": "添加了标签",
-        "tag_removed": "移除了标签",
-        "escalated": "升级了工单",
-        "sla_breached": "SLA 已违规",
-        "replied": "已回复",
-        "note_added": "添加了备注",
-        "department_changed": "更改了部门",
-        "reopened": "重新开启了工单",
-        "resolved": "解决了工单",
-        "closed": "关闭了工单",
-        "system": "系统",
-        "no_activity": "暂无活动。",
-        "to": "为",
-        "assigned_to": "分配给"
-    },
-    "ticket": {
-        "reference": "编号",
-        "subject": "主题",
-        "requester": "提交人",
-        "status": "状态",
-        "priority": "优先级",
-        "assignee": "负责人",
-        "last_reply": "最后回复",
-        "unknown": "未知",
-        "unassigned": "未分配",
-        "no_tickets": "未找到工单。",
-        "details": "详情",
-        "department": "部门",
-        "created": "创建时间",
-        "activity": "活动",
-        "conversation": "对话",
-        "by": "来自",
-        "assign_to_me": "分配给我",
-        "close_ticket": "关闭工单",
-        "reopen": "重新开启",
-        "all_tickets": "所有工单",
-        "ticket_queue": "工单队列",
-        "my_tickets": "我的工单",
-        "new_ticket": "新建工单",
-        "create_ticket": "创建工单",
-        "submit_ticket": "提交工单",
-        "no_replies": "暂无回复。",
-        "ticket_closed_no_replies": "此工单已关闭，无法继续回复。"
-    },
-    "bulk": {
-        "tickets_selected": "已选择 :count 个工单",
-        "status_placeholder": "状态...",
-        "priority_placeholder": "优先级...",
-        "assign_placeholder": "分配给...",
-        "department_placeholder": "部门...",
-        "delete": "删除",
-        "deselect_all": "取消全选"
-    },
-    "filter": {
-        "search_tickets": "搜索工单...",
-        "all_statuses": "所有状态",
-        "all_priorities": "所有优先级",
-        "all_agents": "所有客服",
-        "all_departments": "所有部门",
-        "following": "关注中"
-    },
-    "quick_filter": {
-        "my_tickets": "我的工单",
-        "unassigned": "未分配",
-        "urgent_plus": "紧急以上",
-        "sla_breaching": "SLA 违规",
-        "following": "关注中"
-    },
-    "reply": {
-        "reply": "回复",
-        "internal_note": "内部备注",
-        "note_visibility": "此备注仅客服可见。",
-        "placeholder": "输入回复内容...",
-        "canned_responses": "预设回复...",
-        "add_note": "添加备注",
-        "send_reply": "发送回复",
-        "pinned": "已置顶",
-        "unpin": "取消置顶",
-        "pin": "置顶",
-        "write_internal_note": "编写内部备注..."
-    },
-    "rating": {
-        "customer_rating": "客户评价",
-        "how_was_experience": "您的体验如何？",
-        "terrible": "很差",
-        "poor": "差",
-        "okay": "一般",
-        "good": "好",
-        "excellent": "非常好",
-        "feedback_placeholder": "有其他反馈吗？（可选）",
-        "thank_you": "感谢您的反馈！",
-        "submit_rating": "提交评价",
-        "customer_satisfaction": "客户满意度"
-    },
-    "keyboard": {
-        "title": "键盘快捷键",
-        "list_view": "列表视图",
-        "detail_view": "详情视图",
-        "global": "全局",
-        "move_down": "向下移动",
-        "move_up": "向上移动",
-        "toggle_select": "切换选择",
-        "open_ticket": "打开工单",
-        "reply": "回复",
-        "internal_note": "内部备注",
-        "change_status": "更改状态",
-        "change_priority": "更改优先级",
-        "follow_unfollow": "关注/取消关注",
-        "show_help": "显示帮助",
-        "esc_to_close": "按 Esc 关闭"
-    },
-    "sla": {
-        "overdue": "已逾期",
-        "breached": "SLA 已违规",
-        "first_response": "首次响应",
-        "resolution": "解决"
-    },
-    "follow": {
-        "following": "关注中",
-        "follow": "关注"
-    },
-    "file": {
-        "drop_or_browse": "将文件拖放到此处或 :link",
-        "browse": "浏览"
-    },
-    "macro": {
-        "apply_macro": "应用宏",
-        "macros": "宏",
-        "no_macros": "没有可用的宏"
-    },
-    "form": {
-        "name": "名称",
-        "description": "描述",
-        "slug": "别名",
-        "auto_generated": "留空则自动生成",
-        "active": "启用",
-        "update": "更新",
-        "create": "创建",
-        "save": "保存",
-        "cancel": "取消",
-        "edit": "编辑",
-        "delete": "删除",
-        "actions": "操作",
-        "order": "排序",
-        "value": "值",
-        "yes": "是",
-        "no": "否",
-        "confirm": "确认",
-        "none": "无",
-        "general": "常规",
-        "shared": "共享",
-        "private": "私有",
-        "color": "颜色",
-        "title": "标题",
-        "copy": "复制",
-        "dismiss": "关闭",
-        "saved": "已保存。",
-        "saving": "保存中...",
-        "creating": "创建中...",
-        "submitting": "提交中...",
-        "sending": "发送中...",
-        "uploading": "上传中...",
-        "copied": "已复制！",
-        "subject": "主题",
-        "priority": "优先级",
-        "department": "部门",
-        "attachments": "附件"
-    },
-    "presence": {
-        "also_viewing": "同时查看中：:names"
-    },
-    "pinned_notes": {
-        "title": "置顶备注",
-        "unpin": "取消置顶"
-    },
-    "admin": {
-        "settings": {
-            "title": "设置",
-            "general": "常规",
-            "guest_tickets": "访客工单",
-            "guest_tickets_desc": "允许访客无需登录即可提交工单",
-            "allow_customer_close": "允许客户关闭",
-            "allow_customer_close_desc": "允许客户关闭自己的工单",
-            "auto_close": "自动关闭已解决工单",
-            "auto_close_desc": "解决后多少天自动关闭（0 表示禁用）",
-            "days": "天",
-            "limits": "限制",
-            "max_attachments": "每次回复最大附件数",
-            "max_attachment_size": "最大附件大小",
-            "tickets": "工单",
-            "reference_prefix": "编号前缀",
-            "reference_prefix_desc": "工单编号前缀（如 ESC 生成 ESC-00001）",
-            "inbound_email": "接收邮件",
-            "inbound_email_desc": "允许通过邮件创建和回复工单",
-            "email_provider": "邮件提供商",
-            "email_provider_desc": "接收邮件的方式",
-            "support_email": "支持邮箱地址",
-            "support_email_desc": "客户发送邮件的地址（如 support@example.com）",
-            "signing_key": "签名密钥",
-            "webhook_url": "Webhook URL",
-            "mailgun_webhook_desc": "在 Mailgun 控制面板中配置此 URL",
-            "inbound_token": "接收令牌",
-            "postmark_webhook_desc": "在 Postmark 服务器设置中配置此 URL",
-            "region": "区域",
-            "topic_arn": "Topic ARN",
-            "ses_webhook_desc": "将此 URL 配置为 SNS 订阅端点",
-            "host": "主机",
-            "port": "端口",
-            "encryption": "加密",
-            "username": "用户名",
-            "password": "密码",
-            "mailbox": "邮箱",
-            "save_settings": "保存设置"
-        },
-        "reports": {
-            "title": "报表",
-            "last_days": "最近 :count 天",
-            "total_tickets": "工单总数",
-            "resolved": "已解决",
-            "avg_first_response": "平均首次响应",
-            "sla_breaches": "SLA 违规",
-            "by_status": "按状态",
-            "by_priority": "按优先级",
-            "no_data": "该时段无工单数据",
-            "no_ratings": "该时段无评价",
-            "ratings_count": "(:count 条评价)",
-            "advanced_reports": "高级报表",
-            "sla_trends": "SLA 违规趋势",
-            "response_times": "首次响应时间分析",
-            "resolution_times": "解决时间分析",
-            "agent_ranking": "客服绩效排名",
-            "agent_detail": "客服深度分析",
-            "cohorts": "群组分析",
-            "comparison": "时段对比",
-            "overview": "概览",
-            "agents": "客服",
-            "sla": "SLA",
-            "csat": "CSAT",
-            "export": "导出",
-            "export_csv": "导出为 CSV",
-            "export_json": "导出为 JSON",
-            "period_custom": "自定义",
-            "period_apply": "应用",
-            "period_start": "开始",
-            "period_end": "结束",
-            "total_breaches": "违规总数",
-            "breach_rate": "违规率",
-            "frt_breaches": "FRT 违规",
-            "resolution_breaches_label": "解决违规",
-            "breach_count_over_time": "违规次数趋势",
-            "frt_vs_resolution": "首次响应 vs 解决违规",
-            "breach_by_department": "部门违规率",
-            "breach_by_priority": "优先级违规率",
-            "at_risk": "风险中 - 接近 SLA 违规",
-            "critical": "严重",
-            "warning": "警告",
-            "watch": "关注",
-            "hours_remaining": "剩余 :count 小时",
-            "no_at_risk": "当前没有面临 SLA 违规风险的工单。",
-            "avg_frt": "平均 FRT",
-            "median_frt": "FRT 中位数",
-            "p90_frt": "P90 FRT",
-            "under_target": "达标",
-            "frt_distribution": "FRT 分布",
-            "avg_frt_trend": "平均 FRT 趋势",
-            "frt_by_department": "部门 FRT",
-            "frt_by_priority": "优先级 FRT",
-            "frt_by_agent": "客服 FRT",
-            "avg_resolution": "平均解决时间",
-            "median_resolution": "解决时间中位数",
-            "p90_resolution": "P90 解决时间",
-            "resolution_distribution": "解决时间分布",
-            "resolution_trend": "平均解决时间趋势",
-            "resolution_by_department": "部门解决时间",
-            "resolution_by_channel": "渠道解决时间",
-            "resolution_by_agent": "客服解决时间",
-            "composite_score": "评分",
-            "resolution_rate": "解决率",
-            "volume": "量",
-            "trend": "趋势",
-            "top_performers": "优秀客服",
-            "needs_attention": "需关注",
-            "back_to_rankings": "返回排名",
-            "response_percentiles": "响应时间百分位",
-            "productivity": "生产力",
-            "workload_over_time": "工作量趋势",
-            "csat_breakdown": "CSAT 详情",
-            "by_tag": "按标签",
-            "by_department": "按部门",
-            "by_channel": "按渠道",
-            "by_type": "按类型",
-            "no_cohort_data": "该群组类型暂无数据。",
-            "current_period": "当前时段",
-            "previous_period": "上一时段",
-            "vs_previous": "与上一时段对比",
-            "pct_change": "变化率",
-            "sla_compliance": "SLA 合规",
-            "no_agent_data": "该时段无客服数据。",
-            "avg": "平均",
-            "median": "中位数",
-            "agent": "客服",
-            "back": "返回"
-        },
-        "departments": {
-            "title": "部门",
-            "add": "添加部门",
-            "edit_title": "编辑部门",
-            "new_title": "新建部门",
-            "tickets": "工单",
-            "agents": "客服",
-            "no_departments": "暂无部门",
-            "no_departments_desc": "创建您的第一个部门来组织工单",
-            "confirm_delete": "确定删除此部门？"
-        },
-        "sla_policies": {
-            "title": "SLA 策略",
-            "add": "添加策略",
-            "edit_title": "编辑 SLA 策略",
-            "new_title": "新建 SLA 策略",
-            "default": "默认",
-            "business_hours": "工作时间",
-            "business_hours_only": "仅工作时间",
-            "default_policy": "默认策略",
-            "first_response_hours": "首次响应时间（按优先级）",
-            "resolution_hours": "解决时间（按优先级）",
-            "no_policies": "暂无 SLA 策略",
-            "no_policies_desc": "定义响应和解决时间目标",
-            "confirm_delete": "确定删除此 SLA 策略？"
-        },
-        "escalation_rules": {
-            "title": "升级规则",
-            "add": "添加规则",
-            "edit_title": "编辑升级规则",
-            "new_title": "新建升级规则",
-            "trigger": "触发器",
-            "trigger_type": "触发类型",
-            "time_based": "基于时间",
-            "sla_breach": "SLA 违规",
-            "priority_based": "基于优先级",
-            "conditions": "条件",
-            "add_short": "+ 添加",
-            "status": "状态",
-            "priority": "优先级",
-            "assignment": "分配",
-            "age_hours": "持续时间（小时）",
-            "no_response_hours": "未响应（小时）",
-            "sla_breached": "SLA 已违规",
-            "escalate": "升级",
-            "change_priority": "更改优先级",
-            "assign_to": "分配给",
-            "change_department": "更改部门",
-            "no_rules": "暂无升级规则",
-            "no_rules_desc": "为逾期工单设置自动升级",
-            "confirm_delete": "确定删除此升级规则？"
-        },
-        "canned_responses": {
-            "title": "预设回复",
-            "add": "添加回复",
-            "title_placeholder": "标题",
-            "body_placeholder": "回复内容...",
-            "category_placeholder": "分类（可选）",
-            "no_responses": "暂无预设回复",
-            "no_responses_desc": "创建可重复使用的常用回复模板",
-            "confirm_delete": "确定删除此预设回复？"
-        },
-        "tags": {
-            "title": "标签",
-            "add": "添加标签",
-            "no_tags": "暂无标签",
-            "no_tags_desc": "创建标签来分类和筛选工单",
-            "confirm_delete": "确定删除此标签？"
-        },
-        "macros": {
-            "title": "宏",
-            "subtitle": "宏可以自动执行工单上的重复操作。",
-            "create_macro": "创建宏",
-            "update_macro": "更新宏",
-            "shared_label": "与所有客服共享",
-            "add_action": "+ 添加操作",
-            "no_actions": "暂无操作。添加操作来定义此宏的功能。",
-            "set_status": "设置状态",
-            "set_priority": "设置优先级",
-            "assign_to": "分配给",
-            "add_tags": "添加标签",
-            "move_to_department": "移至部门",
-            "send_reply": "发送回复",
-            "add_internal_note": "添加内部备注",
-            "select_status": "选择状态...",
-            "select_priority": "选择优先级...",
-            "agent_placeholder": "客服 ID 或邮箱",
-            "tags_placeholder": "逗号分隔的标签名",
-            "department_placeholder": "部门 ID 或名称",
-            "reply_placeholder": "回复消息...",
-            "note_placeholder": "备注内容...",
-            "no_macros": "暂无宏",
-            "no_macros_desc": "创建宏来自动执行重复的工单操作",
-            "creator": "创建者",
-            "confirm_delete": "确定删除此宏？此操作不可撤销。"
-        },
-        "api_tokens": {
-            "title": "API 令牌",
-            "subtitle": "管理桌面应用和外部集成的 API 令牌。",
-            "create_token": "创建令牌",
-            "api_disabled": "REST API 当前已禁用。在 .env 中设置 ESCALATED_API_ENABLED=true 以启用。",
-            "token_created": "令牌已创建！请立即复制 — 之后将不再显示。",
-            "new_token": "新建 API 令牌",
-            "token_name": "令牌名称",
-            "token_name_placeholder": "如：桌面应用 - 工作笔记本",
-            "user": "用户",
-            "select_user": "选择用户...",
-            "abilities": "权限",
-            "expires_in": "有效期（天）",
-            "no_expiration": "留空表示永不过期",
-            "last_used": "最后使用",
-            "expires": "过期时间",
-            "never": "永不",
-            "expired": "已过期",
-            "revoke": "撤销",
-            "no_tokens": "尚未创建 API 令牌。",
-            "confirm_revoke": "确定撤销此令牌？此操作不可撤销。"
-        },
-        "plugins": {
-            "title": "插件",
-            "upload": "上传插件",
-            "plugin_zip": "插件 ZIP 文件",
-            "installed": "已安装的插件",
-            "no_plugins": "未安装插件",
-            "no_plugins_alt": "尚未安装插件。",
-            "no_plugins_desc": "上传插件 ZIP 文件以扩展 Escalated 的自定义功能。",
-            "active": "启用",
-            "inactive": "禁用",
-            "installed_date": "安装于 :date",
-            "menu_items": ":count 个菜单项",
-            "widgets": ":count 个小部件",
-            "page_components": ":count 个页面组件",
-            "confirm_delete": "确定删除此插件？此操作不可撤销。"
-        }
-    },
-    "import": {
-        "title": "导入数据",
-        "description": "从其他帮助台平台迁移工单、联系人和历史记录。",
-        "no_adapters": "未安装导入适配器。",
-        "connect": "连接到 {platform}",
-        "test_connection": "测试连接",
-        "testing": "测试中...",
-        "connected": "连接成功",
-        "field_mapping": "字段映射",
-        "skip_entity": "跳过导入 {type}",
-        "review": "检查导入",
-        "start": "开始导入",
-        "starting": "启动中...",
-        "progress": "导入进度",
-        "pause": "暂停",
-        "resume": "继续",
-        "cancel": "取消",
-        "paused": "导入已暂停。",
-        "resumed": "导入已继续。",
-        "cancelled": "导入已取消。",
-        "completed": "导入成功完成。",
-        "history": "导入历史",
-        "suppression_notice": "导入期间通知和自动化已暂停。",
-        "recent_errors": "最近错误"
-    },
-    "agent": {
-        "dashboard": "客服仪表盘",
-        "open_tickets": "未关闭工单",
-        "my_assigned": "我负责的",
-        "unassigned": "未分配",
-        "sla_breached": "SLA 已违规",
-        "resolved_today": "今日已解决",
-        "needs_attention": "需要关注",
-        "sla_breaching": "SLA 违规中",
-        "unassigned_urgent": "未分配紧急",
-        "recent_tickets": "最近工单",
-        "no_recent_tickets": "没有最近的工单",
-        "my_performance": "我的绩效",
-        "resolved_this_week": "本周已解决"
-    },
-    "guest": {
-        "submit_title": "提交工单",
-        "submit_heading": "提交支持工单",
-        "submit_desc": "无需账户。我们会提供链接供您追踪工单。",
-        "sign_in_link": "已有账户？登录",
-        "your_name": "您的姓名",
-        "email_address": "电子邮箱",
-        "bookmark_title": "收藏此页面",
-        "bookmark_desc": "这是您查看和回复此工单的私人链接。",
-        "copy_link": "复制链接",
-        "write_reply": "输入回复..."
-    },
-    "customer": {
-        "replies": "回复",
-        "reply": "回复"
-    },
-    "chat": {
-        "live": "在线",
-        "chat_with_us": "与我们聊天",
-        "start_chat": "开始聊天",
-        "end_chat": "结束聊天",
-        "end_confirm": "结束此聊天？",
-        "transfer": "转接",
-        "typing": ":name 正在输入...",
-        "chatting_with": "您正在与 :name 聊天",
-        "no_agents": "没有可用的客服",
-        "queue_position": "您是排队第 #:position 位",
-        "placeholder": "输入消息...",
-        "note": "备注",
-        "empty_state": "聊天已开始 — 等待消息",
-        "new_messages": "新消息",
-        "active_chats": "活跃聊天",
-        "no_active_chats": "没有活跃聊天",
-        "open_panel": "打开聊天面板",
-        "close_panel": "关闭聊天面板",
-        "no_chats_waiting": "没有等待的聊天",
-        "customer": "客户",
-        "department": "部门",
-        "first_message": "第一条消息",
-        "wait_time": "等待时间",
-        "accept": "接受",
-        "agents": "客服",
-        "departments": "部门",
-        "how_was_experience": "您的体验如何？",
-        "start_new_chat": "开始新聊天",
-        "close": "关闭",
-        "chat_ended": "聊天已结束",
-        "thank_you": "感谢您的反馈！",
-        "submit_rating": "提交评价",
-        "live_chats": "在线聊天"
-    },
-    "common": {
-        "change_status": "更改状态...",
-        "change_priority": "更改优先级...",
-        "kb": "KB",
-        "upload": "上传"
-    },
-    "workflows": {
-        "title": "工作流",
-        "create": "创建工作流",
-        "edit": "编辑工作流",
-        "delete_confirm": "确定删除此工作流？此操作不可撤销。",
-        "no_workflows": "暂无工作流",
-        "no_workflows_desc": "创建基于事件的自动化，包含条件和操作",
-        "name": "工作流名称",
-        "description": "描述",
-        "active": "启用",
-        "save": "保存工作流",
-        "cancel": "取消",
-        "view_logs": "查看日志",
-        "last_triggered": "最后触发",
-        "trigger_count": "运行次数",
-        "trigger": {
-            "title": "触发事件",
-            "description": "当此事件发生时...",
-            "ticket_created": "工单创建",
-            "ticket_created_desc": "新工单提交时",
-            "ticket_updated": "工单更新",
-            "ticket_updated_desc": "工单字段被修改时",
-            "reply_added": "添加回复",
-            "reply_added_desc": "工单收到回复时",
-            "status_changed": "状态变更",
-            "status_changed_desc": "工单状态更新时",
-            "ticket_assigned": "工单分配",
-            "ticket_assigned_desc": "工单被分配给客服时",
-            "ticket_escalated": "工单升级",
-            "ticket_escalated_desc": "工单被升级时",
-            "sla_breached": "SLA 违规",
-            "sla_breached_desc": "SLA 目标被违反时",
-            "sla_warning": "SLA 警告",
-            "sla_warning_desc": "SLA 目标即将到期时",
-            "chat_started": "聊天开始",
-            "chat_started_desc": "在线聊天会话开始时",
-            "chat_ended": "聊天结束",
-            "chat_ended_desc": "在线聊天会话结束时"
-        },
-        "conditions": {
-            "title": "条件",
-            "description": "仅当满足这些条件时...",
-            "optional": "可选",
-            "match_all": "所有条件（且）",
-            "match_any": "任意条件（或）",
-            "add_condition": "添加条件",
-            "preview": "预览",
-            "field": {
-                "status": "状态",
-                "priority": "优先级",
-                "type": "类型",
-                "channel": "渠道",
-                "tags": "标签",
-                "department": "部门",
-                "assigned_agent": "负责客服",
-                "subject": "主题",
-                "hours_since_created": "创建后经过小时数",
-                "hours_since_updated": "更新后经过小时数",
-                "reply_count": "回复数",
-                "custom_field": "自定义字段"
-            },
-            "operator": {
-                "equals": "等于",
-                "not_equals": "不等于",
-                "contains": "包含",
-                "in": "属于",
-                "greater_than": "大于",
-                "less_than": "小于",
-                "is_empty": "为空",
-                "matches": "匹配"
-            }
-        },
-        "actions": {
-            "title": "操作",
-            "description": "然后执行此操作...",
-            "add_action": "添加操作",
-            "assign_agent": "分配客服",
-            "assign_agent_desc": "将工单分配给客服",
-            "change_status": "更改状态",
-            "change_status_desc": "更新工单状态",
-            "change_priority": "更改优先级",
-            "change_priority_desc": "更新工单优先级",
-            "add_tag": "添加标签",
-            "add_tag_desc": "为工单添加标签",
-            "remove_tag": "移除标签",
-            "remove_tag_desc": "从工单移除标签",
-            "move_department": "移至部门",
-            "move_department_desc": "将工单移至其他部门",
-            "add_note": "添加内部备注",
-            "add_note_desc": "为工单添加内部备注",
-            "send_email": "发送邮件通知",
-            "send_email_desc": "发送邮件通知",
-            "send_webhook": "发送 Webhook",
-            "send_webhook_desc": "向外部 URL 发送数据",
-            "delay": "延迟",
-            "delay_desc": "继续前等待",
-            "delay_message": "等待 {duration} {unit}，然后继续...",
-            "apply_macro": "应用宏",
-            "apply_macro_desc": "应用现有宏",
-            "close_ticket": "关闭工单",
-            "close_ticket_desc": "立即关闭工单",
-            "snooze": "稍后提醒",
-            "snooze_desc": "将工单暂时搁置",
-            "specific_agent": "指定客服",
-            "least_busy": "最空闲的客服",
-            "round_robin": "轮询分配",
-            "not_configured": "未配置"
-        },
-        "logs": {
-            "title": "工作流执行日志",
-            "description": "跟踪工作流执行情况并调试问题",
-            "no_logs": "暂无执行日志",
-            "no_logs_desc": "工作流触发时将显示日志",
-            "timestamp": "时间",
-            "workflow": "工作流",
-            "ticket": "工单",
-            "event": "事件",
-            "matched": "匹配",
-            "actions_executed": "操作",
-            "duration": "耗时",
-            "status": "状态",
-            "success": "成功",
-            "failed": "失败",
-            "skipped": "已跳过",
-            "action_details": "逐步执行详情",
-            "all_workflows": "所有工作流",
-            "from": "从",
-            "to": "到"
-        },
-        "variables": {
-            "insert": "插入变量",
-            "ticket_reference": "工单编号",
-            "ticket_subject": "工单主题",
-            "ticket_status": "工单状态",
-            "agent_name": "客服姓名",
-            "requester_name": "提交人姓名",
-            "requester_email": "提交人邮箱",
-            "department_name": "部门名称"
-        },
-        "builder": {
-            "step": "步骤",
-            "trigger_step": "步骤 1：触发事件",
-            "conditions_step": "步骤 2：条件",
-            "actions_step": "步骤 3：操作",
-            "saving": "保存中...",
-            "update": "更新工作流",
-            "create": "创建工作流"
-        }
-    }
-}
+{
+    "nav": {
+        "admin": "管理",
+        "admin_badge": "管理员",
+        "agent_panel": "客服面板",
+        "back_to_app": "返回应用",
+        "my_tickets": "我的工单",
+        "dashboard": "仪表盘",
+        "tickets": "工单",
+        "reports": "报表",
+        "departments": "部门",
+        "sla_policies": "SLA 策略",
+        "escalation_rules": "升级规则",
+        "tags": "标签",
+        "canned_responses": "预设回复",
+        "macros": "宏",
+        "api_tokens": "API 令牌",
+        "plugins": "插件",
+        "settings": "设置"
+    },
+    "status": {
+        "open": "开启",
+        "in_progress": "处理中",
+        "waiting_on_customer": "等待客户",
+        "waiting_on_agent": "等待客服",
+        "escalated": "已升级",
+        "resolved": "已解决",
+        "closed": "已关闭",
+        "reopened": "已重开"
+    },
+    "priority": {
+        "low": "低",
+        "medium": "中",
+        "high": "高",
+        "urgent": "紧急",
+        "critical": "严重"
+    },
+    "activity": {
+        "status_changed": "更改了状态",
+        "assigned": "分配了工单",
+        "unassigned": "取消了工单分配",
+        "priority_changed": "更改了优先级",
+        "tag_added": "添加了标签",
+        "tag_removed": "移除了标签",
+        "escalated": "升级了工单",
+        "sla_breached": "SLA 已违规",
+        "replied": "已回复",
+        "note_added": "添加了备注",
+        "department_changed": "更改了部门",
+        "reopened": "重新开启了工单",
+        "resolved": "解决了工单",
+        "closed": "关闭了工单",
+        "system": "系统",
+        "no_activity": "暂无活动。",
+        "to": "为",
+        "assigned_to": "分配给"
+    },
+    "ticket": {
+        "reference": "编号",
+        "subject": "主题",
+        "requester": "提交人",
+        "status": "状态",
+        "priority": "优先级",
+        "assignee": "负责人",
+        "last_reply": "最后回复",
+        "unknown": "未知",
+        "unassigned": "未分配",
+        "no_tickets": "未找到工单。",
+        "details": "详情",
+        "department": "部门",
+        "created": "创建时间",
+        "activity": "活动",
+        "conversation": "对话",
+        "by": "来自",
+        "assign_to_me": "分配给我",
+        "close_ticket": "关闭工单",
+        "reopen": "重新开启",
+        "all_tickets": "所有工单",
+        "ticket_queue": "工单队列",
+        "my_tickets": "我的工单",
+        "new_ticket": "新建工单",
+        "create_ticket": "创建工单",
+        "submit_ticket": "提交工单",
+        "no_replies": "暂无回复。",
+        "ticket_closed_no_replies": "此工单已关闭，无法继续回复。"
+    },
+    "bulk": {
+        "tickets_selected": "已选择 :count 个工单",
+        "status_placeholder": "状态...",
+        "priority_placeholder": "优先级...",
+        "assign_placeholder": "分配给...",
+        "department_placeholder": "部门...",
+        "delete": "删除",
+        "deselect_all": "取消全选"
+    },
+    "filter": {
+        "search_tickets": "搜索工单...",
+        "all_statuses": "所有状态",
+        "all_priorities": "所有优先级",
+        "all_agents": "所有客服",
+        "all_departments": "所有部门",
+        "following": "关注中"
+    },
+    "quick_filter": {
+        "my_tickets": "我的工单",
+        "unassigned": "未分配",
+        "urgent_plus": "紧急以上",
+        "sla_breaching": "SLA 违规",
+        "following": "关注中"
+    },
+    "reply": {
+        "reply": "回复",
+        "internal_note": "内部备注",
+        "note_visibility": "此备注仅客服可见。",
+        "placeholder": "输入回复内容...",
+        "canned_responses": "预设回复...",
+        "add_note": "添加备注",
+        "send_reply": "发送回复",
+        "pinned": "已置顶",
+        "unpin": "取消置顶",
+        "pin": "置顶",
+        "write_internal_note": "编写内部备注..."
+    },
+    "rating": {
+        "customer_rating": "客户评价",
+        "how_was_experience": "您的体验如何？",
+        "terrible": "很差",
+        "poor": "差",
+        "okay": "一般",
+        "good": "好",
+        "excellent": "非常好",
+        "feedback_placeholder": "有其他反馈吗？（可选）",
+        "thank_you": "感谢您的反馈！",
+        "submit_rating": "提交评价",
+        "customer_satisfaction": "客户满意度"
+    },
+    "keyboard": {
+        "title": "键盘快捷键",
+        "list_view": "列表视图",
+        "detail_view": "详情视图",
+        "global": "全局",
+        "move_down": "向下移动",
+        "move_up": "向上移动",
+        "toggle_select": "切换选择",
+        "open_ticket": "打开工单",
+        "reply": "回复",
+        "internal_note": "内部备注",
+        "change_status": "更改状态",
+        "change_priority": "更改优先级",
+        "follow_unfollow": "关注/取消关注",
+        "show_help": "显示帮助",
+        "esc_to_close": "按 Esc 关闭"
+    },
+    "sla": {
+        "overdue": "已逾期",
+        "breached": "SLA 已违规",
+        "first_response": "首次响应",
+        "resolution": "解决"
+    },
+    "follow": {
+        "following": "关注中",
+        "follow": "关注"
+    },
+    "file": {
+        "drop_or_browse": "将文件拖放到此处或 :link",
+        "browse": "浏览"
+    },
+    "macro": {
+        "apply_macro": "应用宏",
+        "macros": "宏",
+        "no_macros": "没有可用的宏"
+    },
+    "form": {
+        "name": "名称",
+        "description": "描述",
+        "slug": "别名",
+        "auto_generated": "留空则自动生成",
+        "active": "启用",
+        "update": "更新",
+        "create": "创建",
+        "save": "保存",
+        "cancel": "取消",
+        "edit": "编辑",
+        "delete": "删除",
+        "actions": "操作",
+        "order": "排序",
+        "value": "值",
+        "yes": "是",
+        "no": "否",
+        "confirm": "确认",
+        "none": "无",
+        "general": "常规",
+        "shared": "共享",
+        "private": "私有",
+        "color": "颜色",
+        "title": "标题",
+        "copy": "复制",
+        "dismiss": "关闭",
+        "saved": "已保存。",
+        "saving": "保存中...",
+        "creating": "创建中...",
+        "submitting": "提交中...",
+        "sending": "发送中...",
+        "uploading": "上传中...",
+        "copied": "已复制！",
+        "subject": "主题",
+        "priority": "优先级",
+        "department": "部门",
+        "attachments": "附件"
+    },
+    "presence": {
+        "also_viewing": "同时查看中：:names"
+    },
+    "pinned_notes": {
+        "title": "置顶备注",
+        "unpin": "取消置顶"
+    },
+    "admin": {
+        "settings": {
+            "title": "设置",
+            "general": "常规",
+            "guest_tickets": "访客工单",
+            "guest_tickets_desc": "允许访客无需登录即可提交工单",
+            "allow_customer_close": "允许客户关闭",
+            "allow_customer_close_desc": "允许客户关闭自己的工单",
+            "auto_close": "自动关闭已解决工单",
+            "auto_close_desc": "解决后多少天自动关闭（0 表示禁用）",
+            "days": "天",
+            "limits": "限制",
+            "max_attachments": "每次回复最大附件数",
+            "max_attachment_size": "最大附件大小",
+            "tickets": "工单",
+            "reference_prefix": "编号前缀",
+            "reference_prefix_desc": "工单编号前缀（如 ESC 生成 ESC-00001）",
+            "inbound_email": "接收邮件",
+            "inbound_email_desc": "允许通过邮件创建和回复工单",
+            "email_provider": "邮件提供商",
+            "email_provider_desc": "接收邮件的方式",
+            "support_email": "支持邮箱地址",
+            "support_email_desc": "客户发送邮件的地址（如 support@example.com）",
+            "signing_key": "签名密钥",
+            "webhook_url": "Webhook URL",
+            "mailgun_webhook_desc": "在 Mailgun 控制面板中配置此 URL",
+            "inbound_token": "接收令牌",
+            "postmark_webhook_desc": "在 Postmark 服务器设置中配置此 URL",
+            "region": "区域",
+            "topic_arn": "Topic ARN",
+            "ses_webhook_desc": "将此 URL 配置为 SNS 订阅端点",
+            "host": "主机",
+            "port": "端口",
+            "encryption": "加密",
+            "username": "用户名",
+            "password": "密码",
+            "mailbox": "邮箱",
+            "save_settings": "保存设置"
+        },
+        "reports": {
+            "title": "报表",
+            "last_days": "最近 :count 天",
+            "total_tickets": "工单总数",
+            "resolved": "已解决",
+            "avg_first_response": "平均首次响应",
+            "sla_breaches": "SLA 违规",
+            "by_status": "按状态",
+            "by_priority": "按优先级",
+            "no_data": "该时段无工单数据",
+            "no_ratings": "该时段无评价",
+            "ratings_count": "(:count 条评价)",
+            "advanced_reports": "高级报表",
+            "sla_trends": "SLA 违规趋势",
+            "response_times": "首次响应时间分析",
+            "resolution_times": "解决时间分析",
+            "agent_ranking": "客服绩效排名",
+            "agent_detail": "客服深度分析",
+            "cohorts": "群组分析",
+            "comparison": "时段对比",
+            "overview": "概览",
+            "agents": "客服",
+            "sla": "SLA",
+            "csat": "CSAT",
+            "export": "导出",
+            "export_csv": "导出为 CSV",
+            "export_json": "导出为 JSON",
+            "period_custom": "自定义",
+            "period_apply": "应用",
+            "period_start": "开始",
+            "period_end": "结束",
+            "total_breaches": "违规总数",
+            "breach_rate": "违规率",
+            "frt_breaches": "FRT 违规",
+            "resolution_breaches_label": "解决违规",
+            "breach_count_over_time": "违规次数趋势",
+            "frt_vs_resolution": "首次响应 vs 解决违规",
+            "breach_by_department": "部门违规率",
+            "breach_by_priority": "优先级违规率",
+            "at_risk": "风险中 - 接近 SLA 违规",
+            "critical": "严重",
+            "warning": "警告",
+            "watch": "关注",
+            "hours_remaining": "剩余 :count 小时",
+            "no_at_risk": "当前没有面临 SLA 违规风险的工单。",
+            "avg_frt": "平均 FRT",
+            "median_frt": "FRT 中位数",
+            "p90_frt": "P90 FRT",
+            "under_target": "达标",
+            "frt_distribution": "FRT 分布",
+            "avg_frt_trend": "平均 FRT 趋势",
+            "frt_by_department": "部门 FRT",
+            "frt_by_priority": "优先级 FRT",
+            "frt_by_agent": "客服 FRT",
+            "avg_resolution": "平均解决时间",
+            "median_resolution": "解决时间中位数",
+            "p90_resolution": "P90 解决时间",
+            "resolution_distribution": "解决时间分布",
+            "resolution_trend": "平均解决时间趋势",
+            "resolution_by_department": "部门解决时间",
+            "resolution_by_channel": "渠道解决时间",
+            "resolution_by_agent": "客服解决时间",
+            "composite_score": "评分",
+            "resolution_rate": "解决率",
+            "volume": "量",
+            "trend": "趋势",
+            "top_performers": "优秀客服",
+            "needs_attention": "需关注",
+            "back_to_rankings": "返回排名",
+            "response_percentiles": "响应时间百分位",
+            "productivity": "生产力",
+            "workload_over_time": "工作量趋势",
+            "csat_breakdown": "CSAT 详情",
+            "by_tag": "按标签",
+            "by_department": "按部门",
+            "by_channel": "按渠道",
+            "by_type": "按类型",
+            "no_cohort_data": "该群组类型暂无数据。",
+            "current_period": "当前时段",
+            "previous_period": "上一时段",
+            "vs_previous": "与上一时段对比",
+            "pct_change": "变化率",
+            "sla_compliance": "SLA 合规",
+            "no_agent_data": "该时段无客服数据。",
+            "avg": "平均",
+            "median": "中位数",
+            "agent": "客服",
+            "back": "返回"
+        },
+        "departments": {
+            "title": "部门",
+            "add": "添加部门",
+            "edit_title": "编辑部门",
+            "new_title": "新建部门",
+            "tickets": "工单",
+            "agents": "客服",
+            "no_departments": "暂无部门",
+            "no_departments_desc": "创建您的第一个部门来组织工单",
+            "confirm_delete": "确定删除此部门？"
+        },
+        "sla_policies": {
+            "title": "SLA 策略",
+            "add": "添加策略",
+            "edit_title": "编辑 SLA 策略",
+            "new_title": "新建 SLA 策略",
+            "default": "默认",
+            "business_hours": "工作时间",
+            "business_hours_only": "仅工作时间",
+            "default_policy": "默认策略",
+            "first_response_hours": "首次响应时间（按优先级）",
+            "resolution_hours": "解决时间（按优先级）",
+            "no_policies": "暂无 SLA 策略",
+            "no_policies_desc": "定义响应和解决时间目标",
+            "confirm_delete": "确定删除此 SLA 策略？"
+        },
+        "escalation_rules": {
+            "title": "升级规则",
+            "add": "添加规则",
+            "edit_title": "编辑升级规则",
+            "new_title": "新建升级规则",
+            "trigger": "触发器",
+            "trigger_type": "触发类型",
+            "time_based": "基于时间",
+            "sla_breach": "SLA 违规",
+            "priority_based": "基于优先级",
+            "conditions": "条件",
+            "add_short": "+ 添加",
+            "status": "状态",
+            "priority": "优先级",
+            "assignment": "分配",
+            "age_hours": "持续时间（小时）",
+            "no_response_hours": "未响应（小时）",
+            "sla_breached": "SLA 已违规",
+            "escalate": "升级",
+            "change_priority": "更改优先级",
+            "assign_to": "分配给",
+            "change_department": "更改部门",
+            "no_rules": "暂无升级规则",
+            "no_rules_desc": "为逾期工单设置自动升级",
+            "confirm_delete": "确定删除此升级规则？"
+        },
+        "canned_responses": {
+            "title": "预设回复",
+            "add": "添加回复",
+            "title_placeholder": "标题",
+            "body_placeholder": "回复内容...",
+            "category_placeholder": "分类（可选）",
+            "no_responses": "暂无预设回复",
+            "no_responses_desc": "创建可重复使用的常用回复模板",
+            "confirm_delete": "确定删除此预设回复？"
+        },
+        "tags": {
+            "title": "标签",
+            "add": "添加标签",
+            "no_tags": "暂无标签",
+            "no_tags_desc": "创建标签来分类和筛选工单",
+            "confirm_delete": "确定删除此标签？"
+        },
+        "macros": {
+            "title": "宏",
+            "subtitle": "宏可以自动执行工单上的重复操作。",
+            "create_macro": "创建宏",
+            "update_macro": "更新宏",
+            "shared_label": "与所有客服共享",
+            "add_action": "+ 添加操作",
+            "no_actions": "暂无操作。添加操作来定义此宏的功能。",
+            "set_status": "设置状态",
+            "set_priority": "设置优先级",
+            "assign_to": "分配给",
+            "add_tags": "添加标签",
+            "move_to_department": "移至部门",
+            "send_reply": "发送回复",
+            "add_internal_note": "添加内部备注",
+            "select_status": "选择状态...",
+            "select_priority": "选择优先级...",
+            "agent_placeholder": "客服 ID 或邮箱",
+            "tags_placeholder": "逗号分隔的标签名",
+            "department_placeholder": "部门 ID 或名称",
+            "reply_placeholder": "回复消息...",
+            "note_placeholder": "备注内容...",
+            "no_macros": "暂无宏",
+            "no_macros_desc": "创建宏来自动执行重复的工单操作",
+            "creator": "创建者",
+            "confirm_delete": "确定删除此宏？此操作不可撤销。"
+        },
+        "api_tokens": {
+            "title": "API 令牌",
+            "subtitle": "管理桌面应用和外部集成的 API 令牌。",
+            "create_token": "创建令牌",
+            "api_disabled": "REST API 当前已禁用。在 .env 中设置 ESCALATED_API_ENABLED=true 以启用。",
+            "token_created": "令牌已创建！请立即复制 — 之后将不再显示。",
+            "new_token": "新建 API 令牌",
+            "token_name": "令牌名称",
+            "token_name_placeholder": "如：桌面应用 - 工作笔记本",
+            "user": "用户",
+            "select_user": "选择用户...",
+            "abilities": "权限",
+            "expires_in": "有效期（天）",
+            "no_expiration": "留空表示永不过期",
+            "last_used": "最后使用",
+            "expires": "过期时间",
+            "never": "永不",
+            "expired": "已过期",
+            "revoke": "撤销",
+            "no_tokens": "尚未创建 API 令牌。",
+            "confirm_revoke": "确定撤销此令牌？此操作不可撤销。"
+        },
+        "plugins": {
+            "title": "插件",
+            "upload": "上传插件",
+            "plugin_zip": "插件 ZIP 文件",
+            "installed": "已安装的插件",
+            "no_plugins": "未安装插件",
+            "no_plugins_alt": "尚未安装插件。",
+            "no_plugins_desc": "上传插件 ZIP 文件以扩展 Escalated 的自定义功能。",
+            "active": "启用",
+            "inactive": "禁用",
+            "installed_date": "安装于 :date",
+            "menu_items": ":count 个菜单项",
+            "widgets": ":count 个小部件",
+            "page_components": ":count 个页面组件",
+            "confirm_delete": "确定删除此插件？此操作不可撤销。"
+        }
+    },
+    "import": {
+        "title": "导入数据",
+        "description": "从其他帮助台平台迁移工单、联系人和历史记录。",
+        "no_adapters": "未安装导入适配器。",
+        "connect": "连接到 {platform}",
+        "test_connection": "测试连接",
+        "testing": "测试中...",
+        "connected": "连接成功",
+        "field_mapping": "字段映射",
+        "skip_entity": "跳过导入 {type}",
+        "review": "检查导入",
+        "start": "开始导入",
+        "starting": "启动中...",
+        "progress": "导入进度",
+        "pause": "暂停",
+        "resume": "继续",
+        "cancel": "取消",
+        "paused": "导入已暂停。",
+        "resumed": "导入已继续。",
+        "cancelled": "导入已取消。",
+        "completed": "导入成功完成。",
+        "history": "导入历史",
+        "suppression_notice": "导入期间通知和自动化已暂停。",
+        "recent_errors": "最近错误"
+    },
+    "agent": {
+        "dashboard": "客服仪表盘",
+        "open_tickets": "未关闭工单",
+        "my_assigned": "我负责的",
+        "unassigned": "未分配",
+        "sla_breached": "SLA 已违规",
+        "resolved_today": "今日已解决",
+        "needs_attention": "需要关注",
+        "sla_breaching": "SLA 违规中",
+        "unassigned_urgent": "未分配紧急",
+        "recent_tickets": "最近工单",
+        "no_recent_tickets": "没有最近的工单",
+        "my_performance": "我的绩效",
+        "resolved_this_week": "本周已解决"
+    },
+    "guest": {
+        "submit_title": "提交工单",
+        "submit_heading": "提交支持工单",
+        "submit_desc": "无需账户。我们会提供链接供您追踪工单。",
+        "sign_in_link": "已有账户？登录",
+        "your_name": "您的姓名",
+        "email_address": "电子邮箱",
+        "bookmark_title": "收藏此页面",
+        "bookmark_desc": "这是您查看和回复此工单的私人链接。",
+        "copy_link": "复制链接",
+        "write_reply": "输入回复..."
+    },
+    "customer": {
+        "replies": "回复",
+        "reply": "回复"
+    },
+    "chat": {
+        "live": "在线",
+        "chat_with_us": "与我们聊天",
+        "start_chat": "开始聊天",
+        "end_chat": "结束聊天",
+        "end_confirm": "结束此聊天？",
+        "transfer": "转接",
+        "typing": ":name 正在输入...",
+        "chatting_with": "您正在与 :name 聊天",
+        "no_agents": "没有可用的客服",
+        "queue_position": "您是排队第 #:position 位",
+        "placeholder": "输入消息...",
+        "note": "备注",
+        "empty_state": "聊天已开始 — 等待消息",
+        "new_messages": "新消息",
+        "active_chats": "活跃聊天",
+        "no_active_chats": "没有活跃聊天",
+        "open_panel": "打开聊天面板",
+        "close_panel": "关闭聊天面板",
+        "no_chats_waiting": "没有等待的聊天",
+        "customer": "客户",
+        "department": "部门",
+        "first_message": "第一条消息",
+        "wait_time": "等待时间",
+        "accept": "接受",
+        "agents": "客服",
+        "departments": "部门",
+        "how_was_experience": "您的体验如何？",
+        "start_new_chat": "开始新聊天",
+        "close": "关闭",
+        "chat_ended": "聊天已结束",
+        "thank_you": "感谢您的反馈！",
+        "submit_rating": "提交评价",
+        "live_chats": "在线聊天"
+    },
+    "common": {
+        "change_status": "更改状态...",
+        "change_priority": "更改优先级...",
+        "kb": "KB",
+        "upload": "上传"
+    },
+    "workflows": {
+        "title": "工作流",
+        "create": "创建工作流",
+        "edit": "编辑工作流",
+        "delete_confirm": "确定删除此工作流？此操作不可撤销。",
+        "no_workflows": "暂无工作流",
+        "no_workflows_desc": "创建基于事件的自动化，包含条件和操作",
+        "name": "工作流名称",
+        "description": "描述",
+        "active": "启用",
+        "save": "保存工作流",
+        "cancel": "取消",
+        "view_logs": "查看日志",
+        "last_triggered": "最后触发",
+        "trigger_count": "运行次数",
+        "trigger": {
+            "title": "触发事件",
+            "description": "当此事件发生时...",
+            "ticket_created": "工单创建",
+            "ticket_created_desc": "新工单提交时",
+            "ticket_updated": "工单更新",
+            "ticket_updated_desc": "工单字段被修改时",
+            "reply_added": "添加回复",
+            "reply_added_desc": "工单收到回复时",
+            "status_changed": "状态变更",
+            "status_changed_desc": "工单状态更新时",
+            "ticket_assigned": "工单分配",
+            "ticket_assigned_desc": "工单被分配给客服时",
+            "ticket_escalated": "工单升级",
+            "ticket_escalated_desc": "工单被升级时",
+            "sla_breached": "SLA 违规",
+            "sla_breached_desc": "SLA 目标被违反时",
+            "sla_warning": "SLA 警告",
+            "sla_warning_desc": "SLA 目标即将到期时",
+            "chat_started": "聊天开始",
+            "chat_started_desc": "在线聊天会话开始时",
+            "chat_ended": "聊天结束",
+            "chat_ended_desc": "在线聊天会话结束时"
+        },
+        "conditions": {
+            "title": "条件",
+            "description": "仅当满足这些条件时...",
+            "optional": "可选",
+            "match_all": "所有条件（且）",
+            "match_any": "任意条件（或）",
+            "add_condition": "添加条件",
+            "preview": "预览",
+            "field": {
+                "status": "状态",
+                "priority": "优先级",
+                "type": "类型",
+                "channel": "渠道",
+                "tags": "标签",
+                "department": "部门",
+                "assigned_agent": "负责客服",
+                "subject": "主题",
+                "hours_since_created": "创建后经过小时数",
+                "hours_since_updated": "更新后经过小时数",
+                "reply_count": "回复数",
+                "custom_field": "自定义字段"
+            },
+            "operator": {
+                "equals": "等于",
+                "not_equals": "不等于",
+                "contains": "包含",
+                "in": "属于",
+                "greater_than": "大于",
+                "less_than": "小于",
+                "is_empty": "为空",
+                "matches": "匹配"
+            }
+        },
+        "actions": {
+            "title": "操作",
+            "description": "然后执行此操作...",
+            "add_action": "添加操作",
+            "assign_agent": "分配客服",
+            "assign_agent_desc": "将工单分配给客服",
+            "change_status": "更改状态",
+            "change_status_desc": "更新工单状态",
+            "change_priority": "更改优先级",
+            "change_priority_desc": "更新工单优先级",
+            "add_tag": "添加标签",
+            "add_tag_desc": "为工单添加标签",
+            "remove_tag": "移除标签",
+            "remove_tag_desc": "从工单移除标签",
+            "move_department": "移至部门",
+            "move_department_desc": "将工单移至其他部门",
+            "add_note": "添加内部备注",
+            "add_note_desc": "为工单添加内部备注",
+            "send_email": "发送邮件通知",
+            "send_email_desc": "发送邮件通知",
+            "send_webhook": "发送 Webhook",
+            "send_webhook_desc": "向外部 URL 发送数据",
+            "delay": "延迟",
+            "delay_desc": "继续前等待",
+            "delay_message": "等待 {duration} {unit}，然后继续...",
+            "apply_macro": "应用宏",
+            "apply_macro_desc": "应用现有宏",
+            "close_ticket": "关闭工单",
+            "close_ticket_desc": "立即关闭工单",
+            "snooze": "稍后提醒",
+            "snooze_desc": "将工单暂时搁置",
+            "specific_agent": "指定客服",
+            "least_busy": "最空闲的客服",
+            "round_robin": "轮询分配",
+            "not_configured": "未配置"
+        },
+        "logs": {
+            "title": "工作流执行日志",
+            "description": "跟踪工作流执行情况并调试问题",
+            "no_logs": "暂无执行日志",
+            "no_logs_desc": "工作流触发时将显示日志",
+            "timestamp": "时间",
+            "workflow": "工作流",
+            "ticket": "工单",
+            "event": "事件",
+            "matched": "匹配",
+            "actions_executed": "操作",
+            "duration": "耗时",
+            "status": "状态",
+            "success": "成功",
+            "failed": "失败",
+            "skipped": "已跳过",
+            "action_details": "逐步执行详情",
+            "all_workflows": "所有工作流",
+            "from": "从",
+            "to": "到"
+        },
+        "variables": {
+            "insert": "插入变量",
+            "ticket_reference": "工单编号",
+            "ticket_subject": "工单主题",
+            "ticket_status": "工单状态",
+            "agent_name": "客服姓名",
+            "requester_name": "提交人姓名",
+            "requester_email": "提交人邮箱",
+            "department_name": "部门名称"
+        },
+        "builder": {
+            "step": "步骤",
+            "trigger_step": "步骤 1：触发事件",
+            "conditions_step": "步骤 2：条件",
+            "actions_step": "步骤 3：操作",
+            "saving": "保存中...",
+            "update": "更新工作流",
+            "create": "创建工作流"
+        }
+    }
+}