@escalated-dev/escalated 0.8.0 → 0.11.1

package/src/pages/Admin/Tickets/Show.vue

@@ -1,249 +1,254 @@
-<script setup>
-import EscalatedLayout from '../../../components/EscalatedLayout.vue';
-import StatusBadge from '../../../components/StatusBadge.vue';
-import PriorityBadge from '../../../components/PriorityBadge.vue';
-import ReplyThread from '../../../components/ReplyThread.vue';
-import ReplyComposer from '../../../components/ReplyComposer.vue';
-import TicketSidebar from '../../../components/TicketSidebar.vue';
-import AttachmentList from '../../../components/AttachmentList.vue';
-import MacroDropdown from '../../../components/MacroDropdown.vue';
-import FollowButton from '../../../components/FollowButton.vue';
-import PresenceIndicator from '../../../components/PresenceIndicator.vue';
-import PinnedNotes from '../../../components/PinnedNotes.vue';
-import KeyboardShortcutHelp from '../../../components/KeyboardShortcutHelp.vue';
-import PluginSlot from '../../../components/PluginSlot.vue';
-import SnoozeButton from '../../../components/SnoozeButton.vue';
-import { useKeyboardShortcuts } from '../../../composables/useKeyboardShortcuts';
-import { usePluginExtensions } from '../../../composables/usePluginExtensions';
-import { router, useForm, usePage } from '@inertiajs/vue3';
-import { ref } from 'vue';
-
-const props = defineProps({
-    ticket: Object,
-    departments: Array,
-    tags: Array,
-    cannedResponses: Array,
-    agents: Array,
-    macros: { type: Array, default: () => [] },
-    is_following: { type: Boolean, default: false },
-    followers_count: { type: Number, default: 0 },
-    is_snoozed: { type: Boolean, default: false },
-});
-
-const page = usePage();
-const activeTab = ref('reply');
-const showShortcutHelp = ref(false);
-const replyComposerRef = ref(null);
-const statusSelectRef = ref(null);
-const prioritySelectRef = ref(null);
-
-const statusForm = useForm({ status: '' });
-const priorityForm = useForm({ priority: '' });
-const assignForm = useForm({ agent_id: '' });
-
-function changeStatus(status) {
-    statusForm.status = status;
-    statusForm.post(route('escalated.admin.tickets.status', props.ticket.reference), { preserveScroll: true });
-}
-
-function changePriority(priority) {
-    priorityForm.priority = priority;
-    priorityForm.post(route('escalated.admin.tickets.priority', props.ticket.reference), { preserveScroll: true });
-}
-
-function assignToMe() {
-    assignForm.agent_id = page.props.auth.user.id;
-    assignForm.post(route('escalated.admin.tickets.assign', props.ticket.reference), { preserveScroll: true });
-}
-
-function toggleFollow() {
-    router.post(route('escalated.admin.tickets.follow', props.ticket.reference), {}, { preserveScroll: true });
-}
-
-const { getPageComponents } = usePluginExtensions();
-
-// Keyboard shortcuts
-useKeyboardShortcuts({
-    r: () => {
-        activeTab.value = 'reply';
-        replyComposerRef.value?.$el?.querySelector('textarea')?.focus();
-    },
-    n: () => {
-        activeTab.value = 'note';
-    },
-    s: () => {
-        statusSelectRef.value?.focus();
-    },
-    p: () => {
-        prioritySelectRef.value?.focus();
-    },
-    f: () => {
-        toggleFollow();
-    },
-    '?': () => {
-        showShortcutHelp.value = true;
-    },
-});
-</script>
-
-<template>
-    <EscalatedLayout :title="ticket.subject">
-        <!-- Plugin: ticket show header slot -->
-        <PluginSlot slot="ticket.show.header" :components="getPageComponents('ticket.show', 'header')" />
-
-        <!-- Snoozed banner (visible only when ticket is snoozed) -->
-        <div
-            v-if="ticket.is_snoozed || (ticket.snoozed_until && new Date(ticket.snoozed_until) > new Date())"
-            class="mb-4 flex items-center gap-3 rounded-lg px-4 py-2.5 text-sm font-medium border border-amber-500/20 bg-amber-500/10 text-amber-300"
-        >
-            <svg xmlns="http://www.w3.org/2000/svg" class="h-5 w-5 shrink-0" viewBox="0 0 20 20" fill="currentColor">
-                <path
-                    fill-rule="evenodd"
-                    d="M10 18a8 8 0 100-16 8 8 0 000 16zm1-12a1 1 0 10-2 0v4a1 1 0 00.293.707l2.828 2.828a1 1 0 101.415-1.414L11 9.586V6z"
-                    clip-rule="evenodd"
-                />
-            </svg>
-            <span
-                >Snoozed until
-                {{
-                    new Date(ticket.snoozed_until).toLocaleString(undefined, {
-                        month: 'short',
-                        day: 'numeric',
-                        year: 'numeric',
-                        hour: 'numeric',
-                        minute: '2-digit',
-                    })
-                }}</span
-            >
-        </div>
-
-        <div class="mb-5 flex flex-wrap items-center gap-3">
-            <span class="text-sm font-mono font-medium text-[var(--esc-panel-text)]">{{ ticket.reference }}</span>
-            <StatusBadge :status="ticket.status" />
-            <PriorityBadge :priority="ticket.priority" />
-            <span class="text-sm text-[var(--esc-panel-text-muted)]">by {{ ticket.requester?.name }}</span>
-            <PresenceIndicator :ticket-reference="ticket.reference" route-prefix="escalated.admin" />
-            <div class="ml-auto flex items-center gap-2">
-                <FollowButton
-                    :is-following="is_following"
-                    :followers-count="followers_count"
-                    :action="route('escalated.admin.tickets.follow', ticket.reference)"
-                />
-                <MacroDropdown
-                    v-if="macros.length"
-                    :macros="macros"
-                    :action="route('escalated.admin.tickets.macro', ticket.reference)"
-                />
-                <button
-                    v-if="!ticket.assigned_to"
-                    class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-3 py-1.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
-                    @click="assignToMe"
-                >
-                    Assign to Me
-                </button>
-                <SnoozeButton :ticket="ticket" route-prefix="escalated.admin" />
-                <select
-                    ref="statusSelectRef"
-                    class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
-                    @change="
-                        changeStatus($event.target.value);
-                        $event.target.value = '';
-                    "
-                >
-                    <option value="">Change Status...</option>
-                    <option value="in_progress">In Progress</option>
-                    <option value="waiting_on_customer">Waiting on Customer</option>
-                    <option value="resolved">Resolved</option>
-                    <option value="closed">Closed</option>
-                </select>
-                <select
-                    ref="prioritySelectRef"
-                    class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
-                    @change="
-                        changePriority($event.target.value);
-                        $event.target.value = '';
-                    "
-                >
-                    <option value="">Change Priority...</option>
-                    <option value="low">Low</option>
-                    <option value="medium">Medium</option>
-                    <option value="high">High</option>
-                    <option value="urgent">Urgent</option>
-                    <option value="critical">Critical</option>
-                </select>
-                <!-- Plugin: ticket show actions slot -->
-                <PluginSlot slot="ticket.show.actions" :components="getPageComponents('ticket.show', 'actions')" />
-            </div>
-        </div>
-        <div class="grid grid-cols-1 gap-6 lg:grid-cols-3">
-            <div class="lg:col-span-2 space-y-6">
-                <PinnedNotes
-                    v-if="ticket.pinned_notes?.length"
-                    :notes="ticket.pinned_notes"
-                    :ticket-reference="ticket.reference"
-                    route-prefix="escalated.admin"
-                />
-                <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
-                    <p class="whitespace-pre-wrap text-sm text-[var(--esc-panel-text-secondary)]">
-                        {{ ticket.description }}
-                    </p>
-                    <AttachmentList v-if="ticket.attachments?.length" :attachments="ticket.attachments" class="mt-3" />
-                </div>
-                <div>
-                    <div class="mb-4 flex gap-4 border-b border-[var(--esc-panel-border)]">
-                        <button
-                            :class="[
-                                'pb-2 text-sm font-medium transition-colors',
-                                activeTab === 'reply'
-                                    ? 'border-b-2 border-[var(--esc-panel-accent)] text-[var(--esc-panel-text)]'
-                                    : 'text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]',
-                            ]"
-                            @click="activeTab = 'reply'"
-                        >
-                            Reply
-                        </button>
-                        <button
-                            :class="[
-                                'pb-2 text-sm font-medium transition-colors',
-                                activeTab === 'note'
-                                    ? 'border-b-2 border-amber-500 text-amber-400'
-                                    : 'text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]',
-                            ]"
-                            @click="activeTab = 'note'"
-                        >
-                            Internal Note
-                        </button>
-                    </div>
-                    <ReplyComposer
-                        v-if="activeTab === 'reply'"
-                        ref="replyComposerRef"
-                        :action="route('escalated.admin.tickets.reply', ticket.reference)"
-                        :canned-responses="cannedResponses"
-                    />
-                    <ReplyComposer
-                        v-else
-                        :action="route('escalated.admin.tickets.note', ticket.reference)"
-                        placeholder="Write an internal note..."
-                        submit-label="Add Note"
-                    />
-                </div>
-                <div>
-                    <h2 class="mb-4 text-lg font-semibold text-[var(--esc-panel-text-secondary)]">Conversation</h2>
-                    <ReplyThread
-                        :replies="ticket.replies || []"
-                        :current-user-id="page.props.auth?.user?.id"
-                        :ticket-reference="ticket.reference"
-                        route-prefix="escalated.admin"
-                        pinnable
-                    />
-                </div>
-            </div>
-            <div class="space-y-6">
-                <TicketSidebar :ticket="ticket" :tags="tags" :departments="departments" />
-                <!-- Plugin: ticket show sidebar slot -->
-                <PluginSlot slot="ticket.show.sidebar" :components="getPageComponents('ticket.show', 'sidebar')" />
-            </div>
-        </div>
-        <KeyboardShortcutHelp v-model:show="showShortcutHelp" context="detail" />
-    </EscalatedLayout>
-</template>
+<script setup>
+import EscalatedLayout from '../../../components/EscalatedLayout.vue';
+import StatusBadge from '../../../components/StatusBadge.vue';
+import PriorityBadge from '../../../components/PriorityBadge.vue';
+import ReplyThread from '../../../components/ReplyThread.vue';
+import ReplyComposer from '../../../components/ReplyComposer.vue';
+import TicketSidebar from '../../../components/TicketSidebar.vue';
+import AttachmentList from '../../../components/AttachmentList.vue';
+import MacroDropdown from '../../../components/MacroDropdown.vue';
+import FollowButton from '../../../components/FollowButton.vue';
+import PresenceIndicator from '../../../components/PresenceIndicator.vue';
+import PinnedNotes from '../../../components/PinnedNotes.vue';
+import KeyboardShortcutHelp from '../../../components/KeyboardShortcutHelp.vue';
+import PluginSlot from '../../../components/PluginSlot.vue';
+import SnoozeButton from '../../../components/SnoozeButton.vue';
+import { useKeyboardShortcuts } from '../../../composables/useKeyboardShortcuts';
+import { usePluginExtensions } from '../../../composables/usePluginExtensions';
+import { router, useForm, usePage } from '@inertiajs/vue3';
+import { ref } from 'vue';
+
+const props = defineProps({
+    ticket: Object,
+    departments: Array,
+    tags: Array,
+    cannedResponses: Array,
+    agents: Array,
+    macros: { type: Array, default: () => [] },
+    is_following: { type: Boolean, default: false },
+    followers_count: { type: Number, default: 0 },
+    is_snoozed: { type: Boolean, default: false },
+});
+
+const page = usePage();
+const activeTab = ref('reply');
+const showShortcutHelp = ref(false);
+const replyComposerRef = ref(null);
+const statusSelectRef = ref(null);
+const prioritySelectRef = ref(null);
+
+const statusForm = useForm({ status: '' });
+const priorityForm = useForm({ priority: '' });
+const assignForm = useForm({ agent_id: '' });
+
+function changeStatus(status) {
+    statusForm.status = status;
+    statusForm.post(route('escalated.admin.tickets.status', props.ticket.reference), { preserveScroll: true });
+}
+
+function changePriority(priority) {
+    priorityForm.priority = priority;
+    priorityForm.post(route('escalated.admin.tickets.priority', props.ticket.reference), { preserveScroll: true });
+}
+
+function assignToMe() {
+    // auth.user may be absent if the host app hasn't shared it (other call
+    // sites in this page already guard with auth?.user?.id). Bail rather than
+    // crash on the click.
+    const userId = page.props.auth?.user?.id;
+    if (userId == null) return;
+    assignForm.agent_id = userId;
+    assignForm.post(route('escalated.admin.tickets.assign', props.ticket.reference), { preserveScroll: true });
+}
+
+function toggleFollow() {
+    router.post(route('escalated.admin.tickets.follow', props.ticket.reference), {}, { preserveScroll: true });
+}
+
+const { getPageComponents } = usePluginExtensions();
+
+// Keyboard shortcuts
+useKeyboardShortcuts({
+    r: () => {
+        activeTab.value = 'reply';
+        replyComposerRef.value?.$el?.querySelector('textarea')?.focus();
+    },
+    n: () => {
+        activeTab.value = 'note';
+    },
+    s: () => {
+        statusSelectRef.value?.focus();
+    },
+    p: () => {
+        prioritySelectRef.value?.focus();
+    },
+    f: () => {
+        toggleFollow();
+    },
+    '?': () => {
+        showShortcutHelp.value = true;
+    },
+});
+</script>
+
+<template>
+    <EscalatedLayout :title="ticket.subject">
+        <!-- Plugin: ticket show header slot -->
+        <PluginSlot slot="ticket.show.header" :components="getPageComponents('ticket.show', 'header')" />
+
+        <!-- Snoozed banner (visible only when ticket is snoozed) -->
+        <div
+            v-if="ticket.is_snoozed || (ticket.snoozed_until && new Date(ticket.snoozed_until) > new Date())"
+            class="mb-4 flex items-center gap-3 rounded-lg px-4 py-2.5 text-sm font-medium border border-amber-500/20 bg-amber-500/10 text-amber-300"
+        >
+            <svg xmlns="http://www.w3.org/2000/svg" class="h-5 w-5 shrink-0" viewBox="0 0 20 20" fill="currentColor">
+                <path
+                    fill-rule="evenodd"
+                    d="M10 18a8 8 0 100-16 8 8 0 000 16zm1-12a1 1 0 10-2 0v4a1 1 0 00.293.707l2.828 2.828a1 1 0 101.415-1.414L11 9.586V6z"
+                    clip-rule="evenodd"
+                />
+            </svg>
+            <span
+                >Snoozed until
+                {{
+                    new Date(ticket.snoozed_until).toLocaleString(undefined, {
+                        month: 'short',
+                        day: 'numeric',
+                        year: 'numeric',
+                        hour: 'numeric',
+                        minute: '2-digit',
+                    })
+                }}</span
+            >
+        </div>
+
+        <div class="mb-5 flex flex-wrap items-center gap-3">
+            <span class="text-sm font-mono font-medium text-[var(--esc-panel-text)]">{{ ticket.reference }}</span>
+            <StatusBadge :status="ticket.status" />
+            <PriorityBadge :priority="ticket.priority" />
+            <span class="text-sm text-[var(--esc-panel-text-muted)]">by {{ ticket.requester?.name }}</span>
+            <PresenceIndicator :ticket-reference="ticket.reference" route-prefix="escalated.admin" />
+            <div class="ml-auto flex items-center gap-2">
+                <FollowButton
+                    :is-following="is_following"
+                    :followers-count="followers_count"
+                    :action="route('escalated.admin.tickets.follow', ticket.reference)"
+                />
+                <MacroDropdown
+                    v-if="macros.length"
+                    :macros="macros"
+                    :action="route('escalated.admin.tickets.macro', ticket.reference)"
+                />
+                <button
+                    v-if="!ticket.assigned_to"
+                    class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-3 py-1.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
+                    @click="assignToMe"
+                >
+                    Assign to Me
+                </button>
+                <SnoozeButton :ticket="ticket" route-prefix="escalated.admin" />
+                <select
+                    ref="statusSelectRef"
+                    class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
+                    @change="
+                        changeStatus($event.target.value);
+                        $event.target.value = '';
+                    "
+                >
+                    <option value="">Change Status...</option>
+                    <option value="in_progress">In Progress</option>
+                    <option value="waiting_on_customer">Waiting on Customer</option>
+                    <option value="resolved">Resolved</option>
+                    <option value="closed">Closed</option>
+                </select>
+                <select
+                    ref="prioritySelectRef"
+                    class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
+                    @change="
+                        changePriority($event.target.value);
+                        $event.target.value = '';
+                    "
+                >
+                    <option value="">Change Priority...</option>
+                    <option value="low">Low</option>
+                    <option value="medium">Medium</option>
+                    <option value="high">High</option>
+                    <option value="urgent">Urgent</option>
+                    <option value="critical">Critical</option>
+                </select>
+                <!-- Plugin: ticket show actions slot -->
+                <PluginSlot slot="ticket.show.actions" :components="getPageComponents('ticket.show', 'actions')" />
+            </div>
+        </div>
+        <div class="grid grid-cols-1 gap-6 lg:grid-cols-3">
+            <div class="lg:col-span-2 space-y-6">
+                <PinnedNotes
+                    v-if="ticket.pinned_notes?.length"
+                    :notes="ticket.pinned_notes"
+                    :ticket-reference="ticket.reference"
+                    route-prefix="escalated.admin"
+                />
+                <div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5">
+                    <p class="whitespace-pre-wrap text-sm text-[var(--esc-panel-text-secondary)]">
+                        {{ ticket.description }}
+                    </p>
+                    <AttachmentList v-if="ticket.attachments?.length" :attachments="ticket.attachments" class="mt-3" />
+                </div>
+                <div>
+                    <div class="mb-4 flex gap-4 border-b border-[var(--esc-panel-border)]">
+                        <button
+                            :class="[
+                                'pb-2 text-sm font-medium transition-colors',
+                                activeTab === 'reply'
+                                    ? 'border-b-2 border-[var(--esc-panel-accent)] text-[var(--esc-panel-text)]'
+                                    : 'text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]',
+                            ]"
+                            @click="activeTab = 'reply'"
+                        >
+                            Reply
+                        </button>
+                        <button
+                            :class="[
+                                'pb-2 text-sm font-medium transition-colors',
+                                activeTab === 'note'
+                                    ? 'border-b-2 border-amber-500 text-amber-400'
+                                    : 'text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]',
+                            ]"
+                            @click="activeTab = 'note'"
+                        >
+                            Internal Note
+                        </button>
+                    </div>
+                    <ReplyComposer
+                        v-if="activeTab === 'reply'"
+                        ref="replyComposerRef"
+                        :action="route('escalated.admin.tickets.reply', ticket.reference)"
+                        :canned-responses="cannedResponses"
+                    />
+                    <ReplyComposer
+                        v-else
+                        :action="route('escalated.admin.tickets.note', ticket.reference)"
+                        placeholder="Write an internal note..."
+                        submit-label="Add Note"
+                    />
+                </div>
+                <div>
+                    <h2 class="mb-4 text-lg font-semibold text-[var(--esc-panel-text-secondary)]">Conversation</h2>
+                    <ReplyThread
+                        :replies="ticket.replies || []"
+                        :current-user-id="page.props.auth?.user?.id"
+                        :ticket-reference="ticket.reference"
+                        route-prefix="escalated.admin"
+                        pinnable
+                    />
+                </div>
+            </div>
+            <div class="space-y-6">
+                <TicketSidebar :ticket="ticket" :tags="tags" :departments="departments" />
+                <!-- Plugin: ticket show sidebar slot -->
+                <PluginSlot slot="ticket.show.sidebar" :components="getPageComponents('ticket.show', 'sidebar')" />
+            </div>
+        </div>
+        <KeyboardShortcutHelp v-model:show="showShortcutHelp" context="detail" />
+    </EscalatedLayout>
+</template>