@escalated-dev/escalated 0.7.1 → 0.9.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +380 -357
- package/package.json +85 -81
- package/src/components/ActiveChatsPanel.vue +246 -246
- package/src/components/AdminDashboard.stories.js +1423 -1423
- package/src/components/AttachmentList.vue +65 -65
- package/src/components/ChatActionBar.vue +226 -226
- package/src/components/ChatBubble.vue +162 -162
- package/src/components/ChatComposer.vue +308 -308
- package/src/components/ChatQueue.vue +222 -222
- package/src/components/ChatThread.vue +197 -197
- package/src/components/CustomTicketActions.stories.js +71 -0
- package/src/components/CustomTicketActions.vue +101 -0
- package/src/components/EscalatedLayout.vue +619 -598
- package/src/components/FollowButton.vue +20 -1
- package/src/components/MentionDropdown.vue +154 -154
- package/src/components/MetricComparison.vue +89 -89
- package/src/components/PercentileChart.vue +67 -67
- package/src/components/PeriodSelector.vue +98 -98
- package/src/components/PresenceIndicator.vue +228 -213
- package/src/components/ReplyComposer.vue +336 -336
- package/src/components/ReplyThread.vue +153 -153
- package/src/components/ReportChart.vue +395 -395
- package/src/components/ReportExportButton.vue +108 -108
- package/src/components/SaveViewDialog.vue +172 -172
- package/src/components/SavedViewSidebar.vue +208 -208
- package/src/components/SkillTagManager.vue +29 -22
- package/src/components/SnoozeButton.vue +247 -247
- package/src/components/TicketFilters.vue +270 -270
- package/src/components/TicketList.vue +655 -655
- package/src/components/TicketSidebar.vue +4 -0
- package/src/components/TicketSplitDialog.vue +98 -98
- package/src/components/TicketSubjects.stories.js +63 -0
- package/src/components/TicketSubjects.vue +107 -0
- package/src/components/TwoFactorSetup.vue +1 -37
- package/src/components/VariableTokenInput.vue +111 -111
- package/src/components/WorkflowActionConfig.vue +287 -287
- package/src/components/WorkflowActionList.vue +350 -350
- package/src/components/WorkflowConditionBuilder.vue +265 -265
- package/src/components/WorkflowTriggerSelector.vue +125 -125
- package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
- package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
- package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
- package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
- package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
- package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
- package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
- package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
- package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
- package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
- package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
- package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
- package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
- package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
- package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
- package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
- package/src/composables/useChat.js +187 -187
- package/src/composables/useI18n.js +30 -8
- package/src/composables/useMentions.js +134 -134
- package/src/composables/usePermissions.js +31 -0
- package/src/composables/useRealtime.js +182 -182
- package/src/index.js +85 -84
- package/src/locales/README.md +13 -0
- package/src/locales/ar.json +727 -727
- package/src/locales/de.json +690 -690
- package/src/locales/en.json +889 -729
- package/src/locales/es.json +691 -691
- package/src/locales/fr.json +691 -691
- package/src/locales/index.js +16 -16
- package/src/locales/it.json +727 -727
- package/src/locales/ja.json +727 -727
- package/src/locales/ko.json +727 -727
- package/src/locales/nl.json +727 -727
- package/src/locales/pl.json +727 -727
- package/src/locales/pt-BR.json +727 -727
- package/src/locales/ru.json +727 -727
- package/src/locales/tr.json +727 -727
- package/src/locales/zh-CN.json +727 -727
- package/src/pages/Admin/Newsletters/Compose.vue +192 -0
- package/src/pages/Admin/Newsletters/Edit.vue +24 -0
- package/src/pages/Admin/Newsletters/Index.vue +141 -0
- package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
- package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
- package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
- package/src/pages/Admin/Newsletters/Settings.vue +85 -0
- package/src/pages/Admin/Newsletters/Show.vue +140 -0
- package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
- package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
- package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
- package/src/pages/Admin/Newsletters/usePreview.js +44 -0
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
- package/src/pages/Admin/Reports/Cohorts.vue +180 -180
- package/src/pages/Admin/Reports/Comparison.vue +141 -141
- package/src/pages/Admin/Reports/Dashboard.vue +226 -226
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
- package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
- package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
- package/src/pages/Admin/Settings.vue +1008 -1008
- package/src/pages/Admin/Skills/Form.vue +164 -4
- package/src/pages/Admin/Skills/Index.vue +14 -3
- package/src/pages/Admin/Tickets/Index.vue +126 -126
- package/src/pages/Admin/Tickets/Show.vue +254 -249
- package/src/pages/Admin/Users/Index.vue +145 -0
- package/src/pages/Admin/Workflows/Builder.vue +207 -207
- package/src/pages/Admin/Workflows/Index.vue +235 -235
- package/src/pages/Admin/Workflows/Logs.vue +286 -286
- package/src/pages/Agent/TicketIndex.vue +112 -112
- package/src/pages/Agent/TicketShow.vue +547 -494
- package/src/pages/Customer/Index.vue +26 -1
- package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
- package/src/plugin.js +175 -175
- package/src/utils/mentionHighlight.js +24 -24
- package/src/widget/EscalatedWidget.vue +804 -804
- package/src/widget/index.js +254 -254
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import { ref, onUnmounted } from 'vue';
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/**
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* Composable that detects `@` typed in a text input/textarea,
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* fetches agent suggestions from the API (debounced), and provides
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* an insert function to replace the mention token.
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*
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* @param {Object} options
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* @param {string} [options.searchEndpoint] - API endpoint for agent search (default: route-based)
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* @param {number} [options.debounce=250] - Debounce delay in ms
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* @returns {Object}
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*/
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export function useMentions(options = {}) {
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const { debounce = 250 } = options;
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const suggestions = ref([]);
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const isActive = ref(false);
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const query = ref('');
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const mentionStart = ref(null); // cursor position where `@` was typed
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const loading = ref(false);
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let timer = null;
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function clearTimer() {
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if (timer !== null) {
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window.clearTimeout(timer);
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timer = null;
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}
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}
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/**
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* Call this on every input/keyup event with the textarea element
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* and the current text value.
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*/
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function onTextChange(textareaEl, text) {
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if (!textareaEl) return;
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const cursorPos = textareaEl.selectionStart;
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const textBeforeCursor = text.slice(0, cursorPos);
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// Find the last `@` that starts a mention (preceded by whitespace or start of string)
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const mentionMatch = textBeforeCursor.match(/(?:^|[\s(])@([a-zA-Z0-9_ ]*)$/);
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if (mentionMatch) {
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const searchQuery = mentionMatch[1];
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// The @ is at cursorPos minus the matched group minus 1 for the @
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mentionStart.value = cursorPos - searchQuery.length - 1;
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query.value = searchQuery;
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isActive.value = true;
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debouncedFetch(searchQuery);
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} else {
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close();
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}
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}
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function debouncedFetch(searchQuery) {
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clearTimer();
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if (searchQuery.length < 1) {
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fetchSuggestions('');
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return;
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}
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timer = window.setTimeout(() => {
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fetchSuggestions(searchQuery);
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}, debounce);
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}
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async function fetchSuggestions(searchQuery) {
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loading.value = true;
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try {
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const endpoint = options.searchEndpoint || '/support/admin/agents/search';
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const url = `${endpoint}?q=${encodeURIComponent(searchQuery)}`;
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const response = await fetch(url, {
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headers: {
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Accept: 'application/json',
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'X-Requested-With': 'XMLHttpRequest',
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'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
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},
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});
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if (response.ok) {
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suggestions.value = await response.json();
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} else {
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suggestions.value = [];
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}
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} catch {
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suggestions.value = [];
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} finally {
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loading.value = false;
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}
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}
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/**
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* Insert the selected agent mention into the text.
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* Returns the new text value with the mention inserted.
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*
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* @param {string} currentText - Current textarea value
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* @param {Object} agent - Agent object with `name` property
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* @returns {string} Updated text
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*/
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function insertMention(currentText, agent) {
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if (mentionStart.value === null) return currentText;
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const before = currentText.slice(0, mentionStart.value);
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const cursorPos = mentionStart.value + 1 + query.value.length;
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const after = currentText.slice(cursorPos);
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const mentionText = `@{${agent.name}} `;
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const newText = before + mentionText + after;
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close();
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return newText;
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}
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function close() {
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isActive.value = false;
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suggestions.value = [];
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query.value = '';
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mentionStart.value = null;
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clearTimer();
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}
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onUnmounted(clearTimer);
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return {
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suggestions,
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isActive,
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query,
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loading,
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onTextChange,
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insertMention,
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close,
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};
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}
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import { ref, onUnmounted } from 'vue';
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/**
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* Composable that detects `@` typed in a text input/textarea,
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* fetches agent suggestions from the API (debounced), and provides
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* an insert function to replace the mention token.
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*
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* @param {Object} options
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* @param {string} [options.searchEndpoint] - API endpoint for agent search (default: route-based)
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* @param {number} [options.debounce=250] - Debounce delay in ms
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* @returns {Object}
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*/
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export function useMentions(options = {}) {
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const { debounce = 250 } = options;
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const suggestions = ref([]);
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const isActive = ref(false);
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const query = ref('');
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const mentionStart = ref(null); // cursor position where `@` was typed
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const loading = ref(false);
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let timer = null;
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function clearTimer() {
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if (timer !== null) {
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window.clearTimeout(timer);
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timer = null;
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}
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}
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/**
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* Call this on every input/keyup event with the textarea element
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* and the current text value.
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*/
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function onTextChange(textareaEl, text) {
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if (!textareaEl) return;
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const cursorPos = textareaEl.selectionStart;
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const textBeforeCursor = text.slice(0, cursorPos);
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// Find the last `@` that starts a mention (preceded by whitespace or start of string)
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const mentionMatch = textBeforeCursor.match(/(?:^|[\s(])@([a-zA-Z0-9_ ]*)$/);
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if (mentionMatch) {
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const searchQuery = mentionMatch[1];
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// The @ is at cursorPos minus the matched group minus 1 for the @
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mentionStart.value = cursorPos - searchQuery.length - 1;
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query.value = searchQuery;
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isActive.value = true;
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debouncedFetch(searchQuery);
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} else {
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close();
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}
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}
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function debouncedFetch(searchQuery) {
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clearTimer();
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if (searchQuery.length < 1) {
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fetchSuggestions('');
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return;
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}
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timer = window.setTimeout(() => {
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fetchSuggestions(searchQuery);
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}, debounce);
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}
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async function fetchSuggestions(searchQuery) {
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loading.value = true;
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try {
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const endpoint = options.searchEndpoint || '/support/admin/agents/search';
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const url = `${endpoint}?q=${encodeURIComponent(searchQuery)}`;
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const response = await fetch(url, {
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headers: {
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Accept: 'application/json',
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'X-Requested-With': 'XMLHttpRequest',
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'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
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},
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});
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if (response.ok) {
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suggestions.value = await response.json();
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} else {
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suggestions.value = [];
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}
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} catch {
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suggestions.value = [];
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} finally {
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loading.value = false;
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}
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}
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/**
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* Insert the selected agent mention into the text.
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* Returns the new text value with the mention inserted.
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*
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* @param {string} currentText - Current textarea value
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* @param {Object} agent - Agent object with `name` property
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* @returns {string} Updated text
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*/
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function insertMention(currentText, agent) {
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if (mentionStart.value === null) return currentText;
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const before = currentText.slice(0, mentionStart.value);
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const cursorPos = mentionStart.value + 1 + query.value.length;
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const after = currentText.slice(cursorPos);
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const mentionText = `@{${agent.name}} `;
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const newText = before + mentionText + after;
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close();
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return newText;
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function close() {
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insertMention,
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@@ -0,0 +1,31 @@
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import { computed } from 'vue';
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import { usePage } from '@inertiajs/vue3';
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/**
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* Read the current user's permission slugs from Inertia shared props.
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* Canonical source: `page.props.escalated.permissions` (string[]).
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export function usePermissions() {
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const page = usePage();
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const permissions = computed(() => {
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return null;
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});
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function hasPermission(slug) {
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if (perms === null) {
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return page.props.escalated?.is_admin === true;
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return { permissions, hasPermission };
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}
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@@ -1,182 +1,182 @@
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import { ref, onUnmounted, readonly } from 'vue';
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/**
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* Composable for real-time WebSocket event listening via Laravel Echo.
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*
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* If `window.Echo` is available (provided by the host app), this composable
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* subscribes to private channels and listens for broadcast events. When Echo
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* is not present, it silently falls back - the caller can check `echoAvailable`
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* and implement polling as needed.
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*
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* Usage:
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* const { echoAvailable, subscribeToTicket, subscribeToTickets, subscribeToAgent } = useRealtime();
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*
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* All subscriptions are automatically cleaned up on component unmount.
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*/
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export function useRealtime() {
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const echoAvailable = ref(typeof window !== 'undefined' && !!window.Echo);
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const subscriptions = [];
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/**
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* Returns an unsubscribe function.
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*/
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function listen(channelName, eventName, callback) {
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channel.stopListening(eventName, callback);
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};
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subscriptions.push(unsub);
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return unsub;
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}
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|
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|
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/**
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|
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* Subscribe to a specific ticket's channel for real-time updates.
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*
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* @param {number|string} ticketId - The ticket ID
|
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|
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|
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|
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* @param {Function} [handlers.onReplyCreated] - Called when a new reply is added
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|
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* @param {Function} [handlers.onTicketUpdated] - Called when ticket fields are updated
|
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|
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* @param {Function} [handlers.onStatusChanged] - Called when ticket status changes
|
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|
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* @param {Function} [handlers.onTicketAssigned] - Called when ticket is assigned
|
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|
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* @param {Function} [handlers.onTicketEscalated] - Called when ticket is escalated
|
|
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|
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* @returns {Function} Unsubscribe function
|
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|
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*/
|
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|
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function subscribeToTicket(ticketId, handlers = {}) {
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if (!echoAvailable.value) return () => {};
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|
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const channelName = `escalated.tickets.${ticketId}`;
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const channel = window.Echo.private(channelName);
|
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const listeners = [];
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if (handlers.onReplyCreated) {
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channel.listen('.reply.created', handlers.onReplyCreated);
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listeners.push(['.reply.created', handlers.onReplyCreated]);
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}
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if (handlers.onTicketUpdated) {
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channel.listen('.ticket.updated', handlers.onTicketUpdated);
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listeners.push(['.ticket.updated', handlers.onTicketUpdated]);
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|
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}
|
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|
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if (handlers.onStatusChanged) {
|
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|
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channel.listen('.ticket.status_changed', handlers.onStatusChanged);
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listeners.push(['.ticket.status_changed', handlers.onStatusChanged]);
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|
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}
|
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|
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if (handlers.onTicketAssigned) {
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|
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channel.listen('.ticket.assigned', handlers.onTicketAssigned);
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|
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listeners.push(['.ticket.assigned', handlers.onTicketAssigned]);
|
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|
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}
|
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|
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if (handlers.onTicketEscalated) {
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|
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channel.listen('.ticket.escalated', handlers.onTicketEscalated);
|
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|
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listeners.push(['.ticket.escalated', handlers.onTicketEscalated]);
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|
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}
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|
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|
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|
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const unsub = () => {
|
|
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|
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listeners.forEach(([event, cb]) => channel.stopListening(event, cb));
|
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|
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window.Echo.leave(channelName);
|
|
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|
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};
|
|
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|
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subscriptions.push(unsub);
|
|
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|
-
return unsub;
|
|
84
|
-
}
|
|
85
|
-
|
|
86
|
-
/**
|
|
87
|
-
* Subscribe to the global tickets channel for new ticket notifications.
|
|
88
|
-
*
|
|
89
|
-
* @param {Object} handlers - Event handler callbacks
|
|
90
|
-
* @param {Function} [handlers.onTicketCreated] - Called when a new ticket is created
|
|
91
|
-
* @returns {Function} Unsubscribe function
|
|
92
|
-
*/
|
|
93
|
-
function subscribeToTickets(handlers = {}) {
|
|
94
|
-
if (!echoAvailable.value) return () => {};
|
|
95
|
-
|
|
96
|
-
const channelName = 'escalated.tickets';
|
|
97
|
-
const channel = window.Echo.private(channelName);
|
|
98
|
-
const listeners = [];
|
|
99
|
-
|
|
100
|
-
if (handlers.onTicketCreated) {
|
|
101
|
-
channel.listen('.ticket.created', handlers.onTicketCreated);
|
|
102
|
-
listeners.push(['.ticket.created', handlers.onTicketCreated]);
|
|
103
|
-
}
|
|
104
|
-
|
|
105
|
-
const unsub = () => {
|
|
106
|
-
listeners.forEach(([event, cb]) => channel.stopListening(event, cb));
|
|
107
|
-
window.Echo.leave(channelName);
|
|
108
|
-
};
|
|
109
|
-
subscriptions.push(unsub);
|
|
110
|
-
return unsub;
|
|
111
|
-
}
|
|
112
|
-
|
|
113
|
-
/**
|
|
114
|
-
* Subscribe to an agent's personal channel for assignment notifications.
|
|
115
|
-
*
|
|
116
|
-
* @param {number|string} agentId - The agent's user ID
|
|
117
|
-
* @param {Object} handlers - Event handler callbacks
|
|
118
|
-
* @param {Function} [handlers.onTicketAssigned] - Called when a ticket is assigned to this agent
|
|
119
|
-
* @returns {Function} Unsubscribe function
|
|
120
|
-
*/
|
|
121
|
-
function subscribeToAgent(agentId, handlers = {}) {
|
|
122
|
-
if (!echoAvailable.value) return () => {};
|
|
123
|
-
|
|
124
|
-
const channelName = `escalated.agents.${agentId}`;
|
|
125
|
-
const channel = window.Echo.private(channelName);
|
|
126
|
-
const listeners = [];
|
|
127
|
-
|
|
128
|
-
if (handlers.onTicketAssigned) {
|
|
129
|
-
channel.listen('.ticket.assigned', handlers.onTicketAssigned);
|
|
130
|
-
listeners.push(['.ticket.assigned', handlers.onTicketAssigned]);
|
|
131
|
-
}
|
|
132
|
-
|
|
133
|
-
const unsub = () => {
|
|
134
|
-
listeners.forEach(([event, cb]) => channel.stopListening(event, cb));
|
|
135
|
-
window.Echo.leave(channelName);
|
|
136
|
-
};
|
|
137
|
-
subscriptions.push(unsub);
|
|
138
|
-
return unsub;
|
|
139
|
-
}
|
|
140
|
-
|
|
141
|
-
/**
|
|
142
|
-
* Get a presence channel for a ticket (if Echo supports it).
|
|
143
|
-
* Returns the channel instance or null.
|
|
144
|
-
*/
|
|
145
|
-
function joinTicketPresence(ticketId, callbacks = {}) {
|
|
146
|
-
if (!echoAvailable.value) return null;
|
|
147
|
-
|
|
148
|
-
const channelName = `escalated.tickets.${ticketId}`;
|
|
149
|
-
const channel = window.Echo.join(channelName);
|
|
150
|
-
|
|
151
|
-
if (callbacks.here) channel.here(callbacks.here);
|
|
152
|
-
if (callbacks.joining) channel.joining(callbacks.joining);
|
|
153
|
-
if (callbacks.leaving) channel.leaving(callbacks.leaving);
|
|
154
|
-
|
|
155
|
-
const unsub = () => {
|
|
156
|
-
window.Echo.leave(`presence-${channelName}`);
|
|
157
|
-
};
|
|
158
|
-
subscriptions.push(unsub);
|
|
159
|
-
return { channel, unsubscribe: unsub };
|
|
160
|
-
}
|
|
161
|
-
|
|
162
|
-
// Cleanup all subscriptions on component unmount
|
|
163
|
-
onUnmounted(() => {
|
|
164
|
-
subscriptions.forEach((unsub) => {
|
|
165
|
-
try {
|
|
166
|
-
unsub();
|
|
167
|
-
} catch {
|
|
168
|
-
/* ignore */
|
|
169
|
-
}
|
|
170
|
-
});
|
|
171
|
-
subscriptions.length = 0;
|
|
172
|
-
});
|
|
173
|
-
|
|
174
|
-
return {
|
|
175
|
-
echoAvailable: readonly(echoAvailable),
|
|
176
|
-
listen,
|
|
177
|
-
subscribeToTicket,
|
|
178
|
-
subscribeToTickets,
|
|
179
|
-
subscribeToAgent,
|
|
180
|
-
joinTicketPresence,
|
|
181
|
-
};
|
|
182
|
-
}
|
|
1
|
+
import { ref, onUnmounted, readonly } from 'vue';
|
|
2
|
+
|
|
3
|
+
/**
|
|
4
|
+
* Composable for real-time WebSocket event listening via Laravel Echo.
|
|
5
|
+
*
|
|
6
|
+
* If `window.Echo` is available (provided by the host app), this composable
|
|
7
|
+
* subscribes to private channels and listens for broadcast events. When Echo
|
|
8
|
+
* is not present, it silently falls back - the caller can check `echoAvailable`
|
|
9
|
+
* and implement polling as needed.
|
|
10
|
+
*
|
|
11
|
+
* Usage:
|
|
12
|
+
* const { echoAvailable, subscribeToTicket, subscribeToTickets, subscribeToAgent } = useRealtime();
|
|
13
|
+
*
|
|
14
|
+
* All subscriptions are automatically cleaned up on component unmount.
|
|
15
|
+
*/
|
|
16
|
+
export function useRealtime() {
|
|
17
|
+
const echoAvailable = ref(typeof window !== 'undefined' && !!window.Echo);
|
|
18
|
+
const subscriptions = [];
|
|
19
|
+
|
|
20
|
+
/**
|
|
21
|
+
* Subscribe to a private channel and listen for an event.
|
|
22
|
+
* Returns an unsubscribe function.
|
|
23
|
+
*/
|
|
24
|
+
function listen(channelName, eventName, callback) {
|
|
25
|
+
if (!echoAvailable.value) return () => {};
|
|
26
|
+
|
|
27
|
+
const channel = window.Echo.private(channelName);
|
|
28
|
+
channel.listen(eventName, callback);
|
|
29
|
+
|
|
30
|
+
const unsub = () => {
|
|
31
|
+
channel.stopListening(eventName, callback);
|
|
32
|
+
window.Echo.leave(channelName);
|
|
33
|
+
};
|
|
34
|
+
subscriptions.push(unsub);
|
|
35
|
+
return unsub;
|
|
36
|
+
}
|
|
37
|
+
|
|
38
|
+
/**
|
|
39
|
+
* Subscribe to a specific ticket's channel for real-time updates.
|
|
40
|
+
*
|
|
41
|
+
* @param {number|string} ticketId - The ticket ID
|
|
42
|
+
* @param {Object} handlers - Event handler callbacks
|
|
43
|
+
* @param {Function} [handlers.onReplyCreated] - Called when a new reply is added
|
|
44
|
+
* @param {Function} [handlers.onTicketUpdated] - Called when ticket fields are updated
|
|
45
|
+
* @param {Function} [handlers.onStatusChanged] - Called when ticket status changes
|
|
46
|
+
* @param {Function} [handlers.onTicketAssigned] - Called when ticket is assigned
|
|
47
|
+
* @param {Function} [handlers.onTicketEscalated] - Called when ticket is escalated
|
|
48
|
+
* @returns {Function} Unsubscribe function
|
|
49
|
+
*/
|
|
50
|
+
function subscribeToTicket(ticketId, handlers = {}) {
|
|
51
|
+
if (!echoAvailable.value) return () => {};
|
|
52
|
+
|
|
53
|
+
const channelName = `escalated.tickets.${ticketId}`;
|
|
54
|
+
const channel = window.Echo.private(channelName);
|
|
55
|
+
const listeners = [];
|
|
56
|
+
|
|
57
|
+
if (handlers.onReplyCreated) {
|
|
58
|
+
channel.listen('.reply.created', handlers.onReplyCreated);
|
|
59
|
+
listeners.push(['.reply.created', handlers.onReplyCreated]);
|
|
60
|
+
}
|
|
61
|
+
if (handlers.onTicketUpdated) {
|
|
62
|
+
channel.listen('.ticket.updated', handlers.onTicketUpdated);
|
|
63
|
+
listeners.push(['.ticket.updated', handlers.onTicketUpdated]);
|
|
64
|
+
}
|
|
65
|
+
if (handlers.onStatusChanged) {
|
|
66
|
+
channel.listen('.ticket.status_changed', handlers.onStatusChanged);
|
|
67
|
+
listeners.push(['.ticket.status_changed', handlers.onStatusChanged]);
|
|
68
|
+
}
|
|
69
|
+
if (handlers.onTicketAssigned) {
|
|
70
|
+
channel.listen('.ticket.assigned', handlers.onTicketAssigned);
|
|
71
|
+
listeners.push(['.ticket.assigned', handlers.onTicketAssigned]);
|
|
72
|
+
}
|
|
73
|
+
if (handlers.onTicketEscalated) {
|
|
74
|
+
channel.listen('.ticket.escalated', handlers.onTicketEscalated);
|
|
75
|
+
listeners.push(['.ticket.escalated', handlers.onTicketEscalated]);
|
|
76
|
+
}
|
|
77
|
+
|
|
78
|
+
const unsub = () => {
|
|
79
|
+
listeners.forEach(([event, cb]) => channel.stopListening(event, cb));
|
|
80
|
+
window.Echo.leave(channelName);
|
|
81
|
+
};
|
|
82
|
+
subscriptions.push(unsub);
|
|
83
|
+
return unsub;
|
|
84
|
+
}
|
|
85
|
+
|
|
86
|
+
/**
|
|
87
|
+
* Subscribe to the global tickets channel for new ticket notifications.
|
|
88
|
+
*
|
|
89
|
+
* @param {Object} handlers - Event handler callbacks
|
|
90
|
+
* @param {Function} [handlers.onTicketCreated] - Called when a new ticket is created
|
|
91
|
+
* @returns {Function} Unsubscribe function
|
|
92
|
+
*/
|
|
93
|
+
function subscribeToTickets(handlers = {}) {
|
|
94
|
+
if (!echoAvailable.value) return () => {};
|
|
95
|
+
|
|
96
|
+
const channelName = 'escalated.tickets';
|
|
97
|
+
const channel = window.Echo.private(channelName);
|
|
98
|
+
const listeners = [];
|
|
99
|
+
|
|
100
|
+
if (handlers.onTicketCreated) {
|
|
101
|
+
channel.listen('.ticket.created', handlers.onTicketCreated);
|
|
102
|
+
listeners.push(['.ticket.created', handlers.onTicketCreated]);
|
|
103
|
+
}
|
|
104
|
+
|
|
105
|
+
const unsub = () => {
|
|
106
|
+
listeners.forEach(([event, cb]) => channel.stopListening(event, cb));
|
|
107
|
+
window.Echo.leave(channelName);
|
|
108
|
+
};
|
|
109
|
+
subscriptions.push(unsub);
|
|
110
|
+
return unsub;
|
|
111
|
+
}
|
|
112
|
+
|
|
113
|
+
/**
|
|
114
|
+
* Subscribe to an agent's personal channel for assignment notifications.
|
|
115
|
+
*
|
|
116
|
+
* @param {number|string} agentId - The agent's user ID
|
|
117
|
+
* @param {Object} handlers - Event handler callbacks
|
|
118
|
+
* @param {Function} [handlers.onTicketAssigned] - Called when a ticket is assigned to this agent
|
|
119
|
+
* @returns {Function} Unsubscribe function
|
|
120
|
+
*/
|
|
121
|
+
function subscribeToAgent(agentId, handlers = {}) {
|
|
122
|
+
if (!echoAvailable.value) return () => {};
|
|
123
|
+
|
|
124
|
+
const channelName = `escalated.agents.${agentId}`;
|
|
125
|
+
const channel = window.Echo.private(channelName);
|
|
126
|
+
const listeners = [];
|
|
127
|
+
|
|
128
|
+
if (handlers.onTicketAssigned) {
|
|
129
|
+
channel.listen('.ticket.assigned', handlers.onTicketAssigned);
|
|
130
|
+
listeners.push(['.ticket.assigned', handlers.onTicketAssigned]);
|
|
131
|
+
}
|
|
132
|
+
|
|
133
|
+
const unsub = () => {
|
|
134
|
+
listeners.forEach(([event, cb]) => channel.stopListening(event, cb));
|
|
135
|
+
window.Echo.leave(channelName);
|
|
136
|
+
};
|
|
137
|
+
subscriptions.push(unsub);
|
|
138
|
+
return unsub;
|
|
139
|
+
}
|
|
140
|
+
|
|
141
|
+
/**
|
|
142
|
+
* Get a presence channel for a ticket (if Echo supports it).
|
|
143
|
+
* Returns the channel instance or null.
|
|
144
|
+
*/
|
|
145
|
+
function joinTicketPresence(ticketId, callbacks = {}) {
|
|
146
|
+
if (!echoAvailable.value) return null;
|
|
147
|
+
|
|
148
|
+
const channelName = `escalated.tickets.${ticketId}`;
|
|
149
|
+
const channel = window.Echo.join(channelName);
|
|
150
|
+
|
|
151
|
+
if (callbacks.here) channel.here(callbacks.here);
|
|
152
|
+
if (callbacks.joining) channel.joining(callbacks.joining);
|
|
153
|
+
if (callbacks.leaving) channel.leaving(callbacks.leaving);
|
|
154
|
+
|
|
155
|
+
const unsub = () => {
|
|
156
|
+
window.Echo.leave(`presence-${channelName}`);
|
|
157
|
+
};
|
|
158
|
+
subscriptions.push(unsub);
|
|
159
|
+
return { channel, unsubscribe: unsub };
|
|
160
|
+
}
|
|
161
|
+
|
|
162
|
+
// Cleanup all subscriptions on component unmount
|
|
163
|
+
onUnmounted(() => {
|
|
164
|
+
subscriptions.forEach((unsub) => {
|
|
165
|
+
try {
|
|
166
|
+
unsub();
|
|
167
|
+
} catch {
|
|
168
|
+
/* ignore */
|
|
169
|
+
}
|
|
170
|
+
});
|
|
171
|
+
subscriptions.length = 0;
|
|
172
|
+
});
|
|
173
|
+
|
|
174
|
+
return {
|
|
175
|
+
echoAvailable: readonly(echoAvailable),
|
|
176
|
+
listen,
|
|
177
|
+
subscribeToTicket,
|
|
178
|
+
subscribeToTickets,
|
|
179
|
+
subscribeToAgent,
|
|
180
|
+
joinTicketPresence,
|
|
181
|
+
};
|
|
182
|
+
}
|