@escalated-dev/escalated 0.7.1 → 0.9.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +380 -357
- package/package.json +85 -81
- package/src/components/ActiveChatsPanel.vue +246 -246
- package/src/components/AdminDashboard.stories.js +1423 -1423
- package/src/components/AttachmentList.vue +65 -65
- package/src/components/ChatActionBar.vue +226 -226
- package/src/components/ChatBubble.vue +162 -162
- package/src/components/ChatComposer.vue +308 -308
- package/src/components/ChatQueue.vue +222 -222
- package/src/components/ChatThread.vue +197 -197
- package/src/components/CustomTicketActions.stories.js +71 -0
- package/src/components/CustomTicketActions.vue +101 -0
- package/src/components/EscalatedLayout.vue +619 -598
- package/src/components/FollowButton.vue +20 -1
- package/src/components/MentionDropdown.vue +154 -154
- package/src/components/MetricComparison.vue +89 -89
- package/src/components/PercentileChart.vue +67 -67
- package/src/components/PeriodSelector.vue +98 -98
- package/src/components/PresenceIndicator.vue +228 -213
- package/src/components/ReplyComposer.vue +336 -336
- package/src/components/ReplyThread.vue +153 -153
- package/src/components/ReportChart.vue +395 -395
- package/src/components/ReportExportButton.vue +108 -108
- package/src/components/SaveViewDialog.vue +172 -172
- package/src/components/SavedViewSidebar.vue +208 -208
- package/src/components/SkillTagManager.vue +29 -22
- package/src/components/SnoozeButton.vue +247 -247
- package/src/components/TicketFilters.vue +270 -270
- package/src/components/TicketList.vue +655 -655
- package/src/components/TicketSidebar.vue +4 -0
- package/src/components/TicketSplitDialog.vue +98 -98
- package/src/components/TicketSubjects.stories.js +63 -0
- package/src/components/TicketSubjects.vue +107 -0
- package/src/components/TwoFactorSetup.vue +1 -37
- package/src/components/VariableTokenInput.vue +111 -111
- package/src/components/WorkflowActionConfig.vue +287 -287
- package/src/components/WorkflowActionList.vue +350 -350
- package/src/components/WorkflowConditionBuilder.vue +265 -265
- package/src/components/WorkflowTriggerSelector.vue +125 -125
- package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
- package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
- package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
- package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
- package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
- package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
- package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
- package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
- package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
- package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
- package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
- package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
- package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
- package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
- package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
- package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
- package/src/composables/useChat.js +187 -187
- package/src/composables/useI18n.js +30 -8
- package/src/composables/useMentions.js +134 -134
- package/src/composables/usePermissions.js +31 -0
- package/src/composables/useRealtime.js +182 -182
- package/src/index.js +85 -84
- package/src/locales/README.md +13 -0
- package/src/locales/ar.json +727 -727
- package/src/locales/de.json +690 -690
- package/src/locales/en.json +889 -729
- package/src/locales/es.json +691 -691
- package/src/locales/fr.json +691 -691
- package/src/locales/index.js +16 -16
- package/src/locales/it.json +727 -727
- package/src/locales/ja.json +727 -727
- package/src/locales/ko.json +727 -727
- package/src/locales/nl.json +727 -727
- package/src/locales/pl.json +727 -727
- package/src/locales/pt-BR.json +727 -727
- package/src/locales/ru.json +727 -727
- package/src/locales/tr.json +727 -727
- package/src/locales/zh-CN.json +727 -727
- package/src/pages/Admin/Newsletters/Compose.vue +192 -0
- package/src/pages/Admin/Newsletters/Edit.vue +24 -0
- package/src/pages/Admin/Newsletters/Index.vue +141 -0
- package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
- package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
- package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
- package/src/pages/Admin/Newsletters/Settings.vue +85 -0
- package/src/pages/Admin/Newsletters/Show.vue +140 -0
- package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
- package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
- package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
- package/src/pages/Admin/Newsletters/usePreview.js +44 -0
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
- package/src/pages/Admin/Reports/Cohorts.vue +180 -180
- package/src/pages/Admin/Reports/Comparison.vue +141 -141
- package/src/pages/Admin/Reports/Dashboard.vue +226 -226
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
- package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
- package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
- package/src/pages/Admin/Settings.vue +1008 -1008
- package/src/pages/Admin/Skills/Form.vue +164 -4
- package/src/pages/Admin/Skills/Index.vue +14 -3
- package/src/pages/Admin/Tickets/Index.vue +126 -126
- package/src/pages/Admin/Tickets/Show.vue +254 -249
- package/src/pages/Admin/Users/Index.vue +145 -0
- package/src/pages/Admin/Workflows/Builder.vue +207 -207
- package/src/pages/Admin/Workflows/Index.vue +235 -235
- package/src/pages/Admin/Workflows/Logs.vue +286 -286
- package/src/pages/Agent/TicketIndex.vue +112 -112
- package/src/pages/Agent/TicketShow.vue +547 -494
- package/src/pages/Customer/Index.vue +26 -1
- package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
- package/src/plugin.js +175 -175
- package/src/utils/mentionHighlight.js +24 -24
- package/src/widget/EscalatedWidget.vue +804 -804
- package/src/widget/index.js +254 -254
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<script setup>
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import { ref, computed, inject } from 'vue';
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import { router } from '@inertiajs/vue3';
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import FileDropzone from './FileDropzone.vue';
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import MentionDropdown from './MentionDropdown.vue';
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import { useMentions } from '../composables/useMentions';
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const props = defineProps({
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action: { type: String, required: true },
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cannedResponses: { type: Array, default: () => [] },
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allowNotes: { type: Boolean, default: false },
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placeholder: { type: String, default: 'Type your reply...' },
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submitLabel: { type: String, default: null },
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typingEndpoint: { type: String, default: '' },
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});
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const emit = defineEmits(['submit']);
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const escDark = inject(
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'esc-dark',
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computed(() => false),
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);
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const body = ref('');
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const isNote = ref(false);
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const files = ref([]);
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const submitting = ref(false);
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const textareaRef = ref(null);
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const mentionDropdownRef = ref(null);
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const {
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suggestions,
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isActive: mentionActive,
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loading: mentionLoading,
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onTextChange,
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insertMention,
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close: closeMentions,
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} = useMentions();
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function onMentionInput() {
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if (textareaRef.value) {
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onTextChange(textareaRef.value, body.value);
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}
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}
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function handleMentionSelect(agent) {
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body.value = insertMention(body.value, agent);
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textareaRef.value?.focus();
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}
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function handleMentionKeydown(e) {
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if (mentionActive.value && mentionDropdownRef.value) {
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const handled = mentionDropdownRef.value.onKeydown(e);
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// Typing indicator: debounced POST every 5 seconds while typing
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function onTyping() {
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const now = Date.now();
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if (now - lastTypingSent < 5000) return;
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lastTypingSent = now;
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sendTypingIndicator();
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// Clear typing after 6 seconds of inactivity
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window.clearTimeout(typingTimer);
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typingTimer = window.setTimeout(() => {
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}
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async function sendTypingIndicator() {
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try {
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await fetch(props.typingEndpoint, {
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method: 'POST',
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headers: {
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Accept: 'application/json',
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'Content-Type': 'application/json',
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'X-Requested-With': 'XMLHttpRequest',
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'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
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},
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});
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// silently ignore
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}
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}
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function onBlur() {
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window.clearTimeout(typingTimer);
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lastTypingSent = 0;
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}
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function insertCanned(response) {
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body.value += response.body;
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}
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function handleFiles(newFiles) {
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files.value = [...files.value, ...newFiles];
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}
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function removeFile(index) {
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files.value.splice(index, 1);
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submitting.value = true;
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lastTypingSent = 0;
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const payload = {
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body: body.value,
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is_internal_note: isNote.value,
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attachments: files.value,
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};
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emit('submit', payload);
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onSuccess: () => {
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isNote.value = false;
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const buttonLabel = computed(() => {
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if (props.submitLabel) return props.submitLabel;
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return isNote.value ? 'Add Note' : 'Send Reply';
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});
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</script>
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<template>
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<!-- Dark mode -->
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<div v-if="escDark" class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
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<div v-if="allowNotes" class="mb-3 flex gap-2">
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<button
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:class="[
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'rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
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!isNote
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? 'bg-cyan-500/15 text-white ring-1 ring-cyan-500/20'
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: 'text-gray-400 hover:bg-white/[0.04]',
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]"
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@click="isNote = false"
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>
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Reply
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<button
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:class="[
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'rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
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isNote
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? 'bg-amber-500/15 text-amber-400 ring-1 ring-amber-500/20'
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: 'text-gray-400 hover:bg-white/[0.04]',
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]"
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aria-label="Internal note"
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@click="isNote = true"
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>
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Internal Note
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</button>
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v-if="isNote"
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class="mb-2 rounded-lg bg-amber-500/10 px-3 py-1.5 text-xs text-amber-400 ring-1 ring-amber-500/20"
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>
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This note is only visible to agents.
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v-model="body"
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rows="4"
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:placeholder="placeholder"
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aria-label="Reply message"
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class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-gray-200 placeholder-gray-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
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@keydown="
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handleMentionKeydown($event);
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onTyping();
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"
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@input="onMentionInput"
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@blur="onBlur"
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></textarea>
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<MentionDropdown
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ref="mentionDropdownRef"
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:suggestions="suggestions"
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:visible="mentionActive"
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:loading="mentionLoading"
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class="bottom-0 left-0 translate-y-full"
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@select="handleMentionSelect"
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/>
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<select
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@change="
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<option value="">Canned responses...</option>
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isNote
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? 'bg-amber-500 hover:bg-amber-400'
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: 'bg-gradient-to-r from-cyan-500 to-violet-500 hover:from-cyan-400 hover:to-violet-400',
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(!body.trim() || submitting) && 'cursor-not-allowed opacity-40',
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]"
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@click="submit"
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|
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>
|
|
239
|
-
{{ buttonLabel }}
|
|
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|
-
</button>
|
|
241
|
-
</div>
|
|
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|
-
</div>
|
|
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|
-
|
|
244
|
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<!-- Light mode -->
|
|
245
|
-
<div v-else class="rounded-lg border border-gray-200 bg-white p-4">
|
|
246
|
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<div v-if="allowNotes" class="mb-3 flex gap-2">
|
|
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|
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<button
|
|
248
|
-
:class="[
|
|
249
|
-
'rounded-md px-3 py-1 text-sm font-medium',
|
|
250
|
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!isNote ? 'bg-blue-100 text-blue-700' : 'text-gray-500 hover:bg-gray-100',
|
|
251
|
-
]"
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|
252
|
-
@click="isNote = false"
|
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|
-
>
|
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|
-
Reply
|
|
255
|
-
</button>
|
|
256
|
-
<button
|
|
257
|
-
:class="[
|
|
258
|
-
'rounded-md px-3 py-1 text-sm font-medium',
|
|
259
|
-
isNote ? 'bg-yellow-100 text-yellow-700' : 'text-gray-500 hover:bg-gray-100',
|
|
260
|
-
]"
|
|
261
|
-
aria-label="Internal note"
|
|
262
|
-
@click="isNote = true"
|
|
263
|
-
>
|
|
264
|
-
Internal Note
|
|
265
|
-
</button>
|
|
266
|
-
</div>
|
|
267
|
-
|
|
268
|
-
<div v-if="isNote" class="mb-2 rounded bg-yellow-50 px-3 py-1.5 text-xs text-yellow-700">
|
|
269
|
-
This note is only visible to agents.
|
|
270
|
-
</div>
|
|
271
|
-
|
|
272
|
-
<div class="relative">
|
|
273
|
-
<textarea
|
|
274
|
-
ref="textareaRef"
|
|
275
|
-
v-model="body"
|
|
276
|
-
rows="4"
|
|
277
|
-
:placeholder="placeholder"
|
|
278
|
-
aria-label="Reply message"
|
|
279
|
-
class="w-full rounded-md border border-gray-300 px-3 py-2 text-sm focus:border-blue-500 focus:outline-none focus:ring-1 focus:ring-blue-500"
|
|
280
|
-
@keydown="
|
|
281
|
-
handleMentionKeydown($event);
|
|
282
|
-
onTyping();
|
|
283
|
-
"
|
|
284
|
-
@input="onMentionInput"
|
|
285
|
-
@blur="onBlur"
|
|
286
|
-
></textarea>
|
|
287
|
-
<MentionDropdown
|
|
288
|
-
ref="mentionDropdownRef"
|
|
289
|
-
:suggestions="suggestions"
|
|
290
|
-
:visible="mentionActive"
|
|
291
|
-
:loading="mentionLoading"
|
|
292
|
-
class="bottom-0 left-0 translate-y-full"
|
|
293
|
-
@select="handleMentionSelect"
|
|
294
|
-
@close="closeMentions"
|
|
295
|
-
/>
|
|
296
|
-
</div>
|
|
297
|
-
|
|
298
|
-
<FileDropzone class="mt-2" @files="handleFiles" />
|
|
299
|
-
|
|
300
|
-
<div v-if="files.length" class="mt-2 space-y-1">
|
|
301
|
-
<div v-for="(file, i) in files" :key="i" class="flex items-center gap-2 text-sm text-gray-600">
|
|
302
|
-
<span>{{ file.name }}</span>
|
|
303
|
-
<button aria-label="Remove attachment" class="text-red-500 hover:text-red-700" @click="removeFile(i)">
|
|
304
|
-
×
|
|
305
|
-
</button>
|
|
306
|
-
</div>
|
|
307
|
-
</div>
|
|
308
|
-
|
|
309
|
-
<div class="mt-3 flex items-center justify-between">
|
|
310
|
-
<div v-if="cannedResponses.length">
|
|
311
|
-
<select
|
|
312
|
-
class="rounded border border-gray-300 px-2 py-1 text-xs text-gray-600"
|
|
313
|
-
@change="
|
|
314
|
-
insertCanned(cannedResponses[$event.target.value]);
|
|
315
|
-
$event.target.value = '';
|
|
316
|
-
"
|
|
317
|
-
>
|
|
318
|
-
<option value="">Canned responses...</option>
|
|
319
|
-
<option v-for="(cr, i) in cannedResponses" :key="cr.id" :value="i">{{ cr.title }}</option>
|
|
320
|
-
</select>
|
|
321
|
-
</div>
|
|
322
|
-
<div v-else></div>
|
|
323
|
-
<button
|
|
324
|
-
:disabled="!body.trim() || submitting"
|
|
325
|
-
:class="[
|
|
326
|
-
'rounded-md px-4 py-2 text-sm font-medium text-white',
|
|
327
|
-
isNote ? 'bg-yellow-500 hover:bg-yellow-600' : 'bg-blue-600 hover:bg-blue-700',
|
|
328
|
-
(!body.trim() || submitting) && 'cursor-not-allowed opacity-50',
|
|
329
|
-
]"
|
|
330
|
-
@click="submit"
|
|
331
|
-
>
|
|
332
|
-
{{ buttonLabel }}
|
|
333
|
-
</button>
|
|
334
|
-
</div>
|
|
335
|
-
</div>
|
|
336
|
-
</template>
|
|
1
|
+
<script setup>
|
|
2
|
+
import { ref, computed, inject } from 'vue';
|
|
3
|
+
import { router } from '@inertiajs/vue3';
|
|
4
|
+
import FileDropzone from './FileDropzone.vue';
|
|
5
|
+
import MentionDropdown from './MentionDropdown.vue';
|
|
6
|
+
import { useMentions } from '../composables/useMentions';
|
|
7
|
+
|
|
8
|
+
const props = defineProps({
|
|
9
|
+
action: { type: String, required: true },
|
|
10
|
+
cannedResponses: { type: Array, default: () => [] },
|
|
11
|
+
allowNotes: { type: Boolean, default: false },
|
|
12
|
+
placeholder: { type: String, default: 'Type your reply...' },
|
|
13
|
+
submitLabel: { type: String, default: null },
|
|
14
|
+
typingEndpoint: { type: String, default: '' },
|
|
15
|
+
});
|
|
16
|
+
|
|
17
|
+
const emit = defineEmits(['submit']);
|
|
18
|
+
const escDark = inject(
|
|
19
|
+
'esc-dark',
|
|
20
|
+
computed(() => false),
|
|
21
|
+
);
|
|
22
|
+
|
|
23
|
+
const body = ref('');
|
|
24
|
+
const isNote = ref(false);
|
|
25
|
+
const files = ref([]);
|
|
26
|
+
const submitting = ref(false);
|
|
27
|
+
const textareaRef = ref(null);
|
|
28
|
+
const mentionDropdownRef = ref(null);
|
|
29
|
+
|
|
30
|
+
const {
|
|
31
|
+
suggestions,
|
|
32
|
+
isActive: mentionActive,
|
|
33
|
+
loading: mentionLoading,
|
|
34
|
+
onTextChange,
|
|
35
|
+
insertMention,
|
|
36
|
+
close: closeMentions,
|
|
37
|
+
} = useMentions();
|
|
38
|
+
|
|
39
|
+
function onMentionInput() {
|
|
40
|
+
if (textareaRef.value) {
|
|
41
|
+
onTextChange(textareaRef.value, body.value);
|
|
42
|
+
}
|
|
43
|
+
}
|
|
44
|
+
|
|
45
|
+
function handleMentionSelect(agent) {
|
|
46
|
+
body.value = insertMention(body.value, agent);
|
|
47
|
+
textareaRef.value?.focus();
|
|
48
|
+
}
|
|
49
|
+
|
|
50
|
+
function handleMentionKeydown(e) {
|
|
51
|
+
if (mentionActive.value && mentionDropdownRef.value) {
|
|
52
|
+
const handled = mentionDropdownRef.value.onKeydown(e);
|
|
53
|
+
if (handled) return;
|
|
54
|
+
}
|
|
55
|
+
}
|
|
56
|
+
|
|
57
|
+
// Typing indicator: debounced POST every 5 seconds while typing
|
|
58
|
+
let lastTypingSent = 0;
|
|
59
|
+
let typingTimer = null;
|
|
60
|
+
|
|
61
|
+
function onTyping() {
|
|
62
|
+
if (!props.typingEndpoint) return;
|
|
63
|
+
const now = Date.now();
|
|
64
|
+
if (now - lastTypingSent < 5000) return;
|
|
65
|
+
lastTypingSent = now;
|
|
66
|
+
sendTypingIndicator();
|
|
67
|
+
|
|
68
|
+
// Clear typing after 6 seconds of inactivity
|
|
69
|
+
window.clearTimeout(typingTimer);
|
|
70
|
+
typingTimer = window.setTimeout(() => {
|
|
71
|
+
lastTypingSent = 0;
|
|
72
|
+
}, 6000);
|
|
73
|
+
}
|
|
74
|
+
|
|
75
|
+
async function sendTypingIndicator() {
|
|
76
|
+
try {
|
|
77
|
+
await fetch(props.typingEndpoint, {
|
|
78
|
+
method: 'POST',
|
|
79
|
+
headers: {
|
|
80
|
+
Accept: 'application/json',
|
|
81
|
+
'Content-Type': 'application/json',
|
|
82
|
+
'X-Requested-With': 'XMLHttpRequest',
|
|
83
|
+
'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
|
|
84
|
+
},
|
|
85
|
+
});
|
|
86
|
+
} catch {
|
|
87
|
+
// silently ignore
|
|
88
|
+
}
|
|
89
|
+
}
|
|
90
|
+
|
|
91
|
+
function onBlur() {
|
|
92
|
+
window.clearTimeout(typingTimer);
|
|
93
|
+
lastTypingSent = 0;
|
|
94
|
+
}
|
|
95
|
+
|
|
96
|
+
function insertCanned(response) {
|
|
97
|
+
body.value += response.body;
|
|
98
|
+
}
|
|
99
|
+
|
|
100
|
+
function handleFiles(newFiles) {
|
|
101
|
+
files.value = [...files.value, ...newFiles];
|
|
102
|
+
}
|
|
103
|
+
|
|
104
|
+
function removeFile(index) {
|
|
105
|
+
files.value.splice(index, 1);
|
|
106
|
+
}
|
|
107
|
+
|
|
108
|
+
function submit() {
|
|
109
|
+
if (!body.value.trim() || submitting.value) return;
|
|
110
|
+
submitting.value = true;
|
|
111
|
+
window.clearTimeout(typingTimer);
|
|
112
|
+
lastTypingSent = 0;
|
|
113
|
+
|
|
114
|
+
const payload = {
|
|
115
|
+
body: body.value,
|
|
116
|
+
is_internal_note: isNote.value,
|
|
117
|
+
attachments: files.value,
|
|
118
|
+
};
|
|
119
|
+
|
|
120
|
+
emit('submit', payload);
|
|
121
|
+
|
|
122
|
+
router.post(props.action, payload, {
|
|
123
|
+
preserveScroll: true,
|
|
124
|
+
onSuccess: () => {
|
|
125
|
+
body.value = '';
|
|
126
|
+
files.value = [];
|
|
127
|
+
isNote.value = false;
|
|
128
|
+
},
|
|
129
|
+
onFinish: () => {
|
|
130
|
+
submitting.value = false;
|
|
131
|
+
},
|
|
132
|
+
});
|
|
133
|
+
}
|
|
134
|
+
|
|
135
|
+
const buttonLabel = computed(() => {
|
|
136
|
+
if (props.submitLabel) return props.submitLabel;
|
|
137
|
+
return isNote.value ? 'Add Note' : 'Send Reply';
|
|
138
|
+
});
|
|
139
|
+
</script>
|
|
140
|
+
|
|
141
|
+
<template>
|
|
142
|
+
<!-- Dark mode -->
|
|
143
|
+
<div v-if="escDark" class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
|
|
144
|
+
<div v-if="allowNotes" class="mb-3 flex gap-2">
|
|
145
|
+
<button
|
|
146
|
+
:class="[
|
|
147
|
+
'rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
|
|
148
|
+
!isNote
|
|
149
|
+
? 'bg-cyan-500/15 text-white ring-1 ring-cyan-500/20'
|
|
150
|
+
: 'text-gray-400 hover:bg-white/[0.04]',
|
|
151
|
+
]"
|
|
152
|
+
@click="isNote = false"
|
|
153
|
+
>
|
|
154
|
+
Reply
|
|
155
|
+
</button>
|
|
156
|
+
<button
|
|
157
|
+
:class="[
|
|
158
|
+
'rounded-lg px-3 py-1.5 text-sm font-medium transition-colors',
|
|
159
|
+
isNote
|
|
160
|
+
? 'bg-amber-500/15 text-amber-400 ring-1 ring-amber-500/20'
|
|
161
|
+
: 'text-gray-400 hover:bg-white/[0.04]',
|
|
162
|
+
]"
|
|
163
|
+
aria-label="Internal note"
|
|
164
|
+
@click="isNote = true"
|
|
165
|
+
>
|
|
166
|
+
Internal Note
|
|
167
|
+
</button>
|
|
168
|
+
</div>
|
|
169
|
+
|
|
170
|
+
<div
|
|
171
|
+
v-if="isNote"
|
|
172
|
+
class="mb-2 rounded-lg bg-amber-500/10 px-3 py-1.5 text-xs text-amber-400 ring-1 ring-amber-500/20"
|
|
173
|
+
>
|
|
174
|
+
This note is only visible to agents.
|
|
175
|
+
</div>
|
|
176
|
+
|
|
177
|
+
<div class="relative">
|
|
178
|
+
<textarea
|
|
179
|
+
ref="textareaRef"
|
|
180
|
+
v-model="body"
|
|
181
|
+
rows="4"
|
|
182
|
+
:placeholder="placeholder"
|
|
183
|
+
aria-label="Reply message"
|
|
184
|
+
class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-gray-200 placeholder-gray-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
|
|
185
|
+
@keydown="
|
|
186
|
+
handleMentionKeydown($event);
|
|
187
|
+
onTyping();
|
|
188
|
+
"
|
|
189
|
+
@input="onMentionInput"
|
|
190
|
+
@blur="onBlur"
|
|
191
|
+
></textarea>
|
|
192
|
+
<MentionDropdown
|
|
193
|
+
ref="mentionDropdownRef"
|
|
194
|
+
:suggestions="suggestions"
|
|
195
|
+
:visible="mentionActive"
|
|
196
|
+
:loading="mentionLoading"
|
|
197
|
+
class="bottom-0 left-0 translate-y-full"
|
|
198
|
+
@select="handleMentionSelect"
|
|
199
|
+
@close="closeMentions"
|
|
200
|
+
/>
|
|
201
|
+
</div>
|
|
202
|
+
|
|
203
|
+
<FileDropzone class="mt-2" @files="handleFiles" />
|
|
204
|
+
|
|
205
|
+
<div v-if="files.length" class="mt-2 space-y-1">
|
|
206
|
+
<div v-for="(file, i) in files" :key="i" class="flex items-center gap-2 text-sm text-gray-400">
|
|
207
|
+
<span>{{ file.name }}</span>
|
|
208
|
+
<button aria-label="Remove attachment" class="text-rose-400 hover:text-rose-300" @click="removeFile(i)">
|
|
209
|
+
×
|
|
210
|
+
</button>
|
|
211
|
+
</div>
|
|
212
|
+
</div>
|
|
213
|
+
|
|
214
|
+
<div class="mt-3 flex items-center justify-between">
|
|
215
|
+
<div v-if="cannedResponses.length">
|
|
216
|
+
<select
|
|
217
|
+
class="rounded-lg border border-white/10 bg-gray-900 px-2 py-1 text-xs text-gray-400"
|
|
218
|
+
@change="
|
|
219
|
+
insertCanned(cannedResponses[$event.target.value]);
|
|
220
|
+
$event.target.value = '';
|
|
221
|
+
"
|
|
222
|
+
>
|
|
223
|
+
<option value="">Canned responses...</option>
|
|
224
|
+
<option v-for="(cr, i) in cannedResponses" :key="cr.id" :value="i">{{ cr.title }}</option>
|
|
225
|
+
</select>
|
|
226
|
+
</div>
|
|
227
|
+
<div v-else></div>
|
|
228
|
+
<button
|
|
229
|
+
:disabled="!body.trim() || submitting"
|
|
230
|
+
:class="[
|
|
231
|
+
'rounded-lg px-4 py-2 text-sm font-medium text-white transition-all',
|
|
232
|
+
isNote
|
|
233
|
+
? 'bg-amber-500 hover:bg-amber-400'
|
|
234
|
+
: 'bg-gradient-to-r from-cyan-500 to-violet-500 hover:from-cyan-400 hover:to-violet-400',
|
|
235
|
+
(!body.trim() || submitting) && 'cursor-not-allowed opacity-40',
|
|
236
|
+
]"
|
|
237
|
+
@click="submit"
|
|
238
|
+
>
|
|
239
|
+
{{ buttonLabel }}
|
|
240
|
+
</button>
|
|
241
|
+
</div>
|
|
242
|
+
</div>
|
|
243
|
+
|
|
244
|
+
<!-- Light mode -->
|
|
245
|
+
<div v-else class="rounded-lg border border-gray-200 bg-white p-4">
|
|
246
|
+
<div v-if="allowNotes" class="mb-3 flex gap-2">
|
|
247
|
+
<button
|
|
248
|
+
:class="[
|
|
249
|
+
'rounded-md px-3 py-1 text-sm font-medium',
|
|
250
|
+
!isNote ? 'bg-blue-100 text-blue-700' : 'text-gray-500 hover:bg-gray-100',
|
|
251
|
+
]"
|
|
252
|
+
@click="isNote = false"
|
|
253
|
+
>
|
|
254
|
+
Reply
|
|
255
|
+
</button>
|
|
256
|
+
<button
|
|
257
|
+
:class="[
|
|
258
|
+
'rounded-md px-3 py-1 text-sm font-medium',
|
|
259
|
+
isNote ? 'bg-yellow-100 text-yellow-700' : 'text-gray-500 hover:bg-gray-100',
|
|
260
|
+
]"
|
|
261
|
+
aria-label="Internal note"
|
|
262
|
+
@click="isNote = true"
|
|
263
|
+
>
|
|
264
|
+
Internal Note
|
|
265
|
+
</button>
|
|
266
|
+
</div>
|
|
267
|
+
|
|
268
|
+
<div v-if="isNote" class="mb-2 rounded bg-yellow-50 px-3 py-1.5 text-xs text-yellow-700">
|
|
269
|
+
This note is only visible to agents.
|
|
270
|
+
</div>
|
|
271
|
+
|
|
272
|
+
<div class="relative">
|
|
273
|
+
<textarea
|
|
274
|
+
ref="textareaRef"
|
|
275
|
+
v-model="body"
|
|
276
|
+
rows="4"
|
|
277
|
+
:placeholder="placeholder"
|
|
278
|
+
aria-label="Reply message"
|
|
279
|
+
class="w-full rounded-md border border-gray-300 px-3 py-2 text-sm focus:border-blue-500 focus:outline-none focus:ring-1 focus:ring-blue-500"
|
|
280
|
+
@keydown="
|
|
281
|
+
handleMentionKeydown($event);
|
|
282
|
+
onTyping();
|
|
283
|
+
"
|
|
284
|
+
@input="onMentionInput"
|
|
285
|
+
@blur="onBlur"
|
|
286
|
+
></textarea>
|
|
287
|
+
<MentionDropdown
|
|
288
|
+
ref="mentionDropdownRef"
|
|
289
|
+
:suggestions="suggestions"
|
|
290
|
+
:visible="mentionActive"
|
|
291
|
+
:loading="mentionLoading"
|
|
292
|
+
class="bottom-0 left-0 translate-y-full"
|
|
293
|
+
@select="handleMentionSelect"
|
|
294
|
+
@close="closeMentions"
|
|
295
|
+
/>
|
|
296
|
+
</div>
|
|
297
|
+
|
|
298
|
+
<FileDropzone class="mt-2" @files="handleFiles" />
|
|
299
|
+
|
|
300
|
+
<div v-if="files.length" class="mt-2 space-y-1">
|
|
301
|
+
<div v-for="(file, i) in files" :key="i" class="flex items-center gap-2 text-sm text-gray-600">
|
|
302
|
+
<span>{{ file.name }}</span>
|
|
303
|
+
<button aria-label="Remove attachment" class="text-red-500 hover:text-red-700" @click="removeFile(i)">
|
|
304
|
+
×
|
|
305
|
+
</button>
|
|
306
|
+
</div>
|
|
307
|
+
</div>
|
|
308
|
+
|
|
309
|
+
<div class="mt-3 flex items-center justify-between">
|
|
310
|
+
<div v-if="cannedResponses.length">
|
|
311
|
+
<select
|
|
312
|
+
class="rounded border border-gray-300 px-2 py-1 text-xs text-gray-600"
|
|
313
|
+
@change="
|
|
314
|
+
insertCanned(cannedResponses[$event.target.value]);
|
|
315
|
+
$event.target.value = '';
|
|
316
|
+
"
|
|
317
|
+
>
|
|
318
|
+
<option value="">Canned responses...</option>
|
|
319
|
+
<option v-for="(cr, i) in cannedResponses" :key="cr.id" :value="i">{{ cr.title }}</option>
|
|
320
|
+
</select>
|
|
321
|
+
</div>
|
|
322
|
+
<div v-else></div>
|
|
323
|
+
<button
|
|
324
|
+
:disabled="!body.trim() || submitting"
|
|
325
|
+
:class="[
|
|
326
|
+
'rounded-md px-4 py-2 text-sm font-medium text-white',
|
|
327
|
+
isNote ? 'bg-yellow-500 hover:bg-yellow-600' : 'bg-blue-600 hover:bg-blue-700',
|
|
328
|
+
(!body.trim() || submitting) && 'cursor-not-allowed opacity-50',
|
|
329
|
+
]"
|
|
330
|
+
@click="submit"
|
|
331
|
+
>
|
|
332
|
+
{{ buttonLabel }}
|
|
333
|
+
</button>
|
|
334
|
+
</div>
|
|
335
|
+
</div>
|
|
336
|
+
</template>
|