@escalated-dev/escalated 0.7.1 → 0.9.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (117) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +380 -357
  3. package/package.json +85 -81
  4. package/src/components/ActiveChatsPanel.vue +246 -246
  5. package/src/components/AdminDashboard.stories.js +1423 -1423
  6. package/src/components/AttachmentList.vue +65 -65
  7. package/src/components/ChatActionBar.vue +226 -226
  8. package/src/components/ChatBubble.vue +162 -162
  9. package/src/components/ChatComposer.vue +308 -308
  10. package/src/components/ChatQueue.vue +222 -222
  11. package/src/components/ChatThread.vue +197 -197
  12. package/src/components/CustomTicketActions.stories.js +71 -0
  13. package/src/components/CustomTicketActions.vue +101 -0
  14. package/src/components/EscalatedLayout.vue +619 -598
  15. package/src/components/FollowButton.vue +20 -1
  16. package/src/components/MentionDropdown.vue +154 -154
  17. package/src/components/MetricComparison.vue +89 -89
  18. package/src/components/PercentileChart.vue +67 -67
  19. package/src/components/PeriodSelector.vue +98 -98
  20. package/src/components/PresenceIndicator.vue +228 -213
  21. package/src/components/ReplyComposer.vue +336 -336
  22. package/src/components/ReplyThread.vue +153 -153
  23. package/src/components/ReportChart.vue +395 -395
  24. package/src/components/ReportExportButton.vue +108 -108
  25. package/src/components/SaveViewDialog.vue +172 -172
  26. package/src/components/SavedViewSidebar.vue +208 -208
  27. package/src/components/SkillTagManager.vue +29 -22
  28. package/src/components/SnoozeButton.vue +247 -247
  29. package/src/components/TicketFilters.vue +270 -270
  30. package/src/components/TicketList.vue +655 -655
  31. package/src/components/TicketSidebar.vue +4 -0
  32. package/src/components/TicketSplitDialog.vue +98 -98
  33. package/src/components/TicketSubjects.stories.js +63 -0
  34. package/src/components/TicketSubjects.vue +107 -0
  35. package/src/components/TwoFactorSetup.vue +1 -37
  36. package/src/components/VariableTokenInput.vue +111 -111
  37. package/src/components/WorkflowActionConfig.vue +287 -287
  38. package/src/components/WorkflowActionList.vue +350 -350
  39. package/src/components/WorkflowConditionBuilder.vue +265 -265
  40. package/src/components/WorkflowTriggerSelector.vue +125 -125
  41. package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
  42. package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
  43. package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
  44. package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
  45. package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
  46. package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
  47. package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
  48. package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
  49. package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
  50. package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
  51. package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
  52. package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
  53. package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
  54. package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
  55. package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
  56. package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
  57. package/src/composables/useChat.js +187 -187
  58. package/src/composables/useI18n.js +30 -8
  59. package/src/composables/useMentions.js +134 -134
  60. package/src/composables/usePermissions.js +31 -0
  61. package/src/composables/useRealtime.js +182 -182
  62. package/src/index.js +85 -84
  63. package/src/locales/README.md +13 -0
  64. package/src/locales/ar.json +727 -727
  65. package/src/locales/de.json +690 -690
  66. package/src/locales/en.json +889 -729
  67. package/src/locales/es.json +691 -691
  68. package/src/locales/fr.json +691 -691
  69. package/src/locales/index.js +16 -16
  70. package/src/locales/it.json +727 -727
  71. package/src/locales/ja.json +727 -727
  72. package/src/locales/ko.json +727 -727
  73. package/src/locales/nl.json +727 -727
  74. package/src/locales/pl.json +727 -727
  75. package/src/locales/pt-BR.json +727 -727
  76. package/src/locales/ru.json +727 -727
  77. package/src/locales/tr.json +727 -727
  78. package/src/locales/zh-CN.json +727 -727
  79. package/src/pages/Admin/Newsletters/Compose.vue +192 -0
  80. package/src/pages/Admin/Newsletters/Edit.vue +24 -0
  81. package/src/pages/Admin/Newsletters/Index.vue +141 -0
  82. package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
  83. package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
  84. package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
  85. package/src/pages/Admin/Newsletters/Settings.vue +85 -0
  86. package/src/pages/Admin/Newsletters/Show.vue +140 -0
  87. package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
  88. package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
  89. package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
  90. package/src/pages/Admin/Newsletters/usePreview.js +44 -0
  91. package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
  92. package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
  93. package/src/pages/Admin/Reports/Cohorts.vue +180 -180
  94. package/src/pages/Admin/Reports/Comparison.vue +141 -141
  95. package/src/pages/Admin/Reports/Dashboard.vue +226 -226
  96. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
  97. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
  98. package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
  99. package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
  100. package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
  101. package/src/pages/Admin/Settings.vue +1008 -1008
  102. package/src/pages/Admin/Skills/Form.vue +164 -4
  103. package/src/pages/Admin/Skills/Index.vue +14 -3
  104. package/src/pages/Admin/Tickets/Index.vue +126 -126
  105. package/src/pages/Admin/Tickets/Show.vue +254 -249
  106. package/src/pages/Admin/Users/Index.vue +145 -0
  107. package/src/pages/Admin/Workflows/Builder.vue +207 -207
  108. package/src/pages/Admin/Workflows/Index.vue +235 -235
  109. package/src/pages/Admin/Workflows/Logs.vue +286 -286
  110. package/src/pages/Agent/TicketIndex.vue +112 -112
  111. package/src/pages/Agent/TicketShow.vue +547 -494
  112. package/src/pages/Customer/Index.vue +26 -1
  113. package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
  114. package/src/plugin.js +175 -175
  115. package/src/utils/mentionHighlight.js +24 -24
  116. package/src/widget/EscalatedWidget.vue +804 -804
  117. package/src/widget/index.js +254 -254
@@ -1,153 +1,153 @@
1
- <script setup>
2
- import { ref, inject, computed } from 'vue';
3
- import { router } from '@inertiajs/vue3';
4
- import AttachmentList from './AttachmentList.vue';
5
- import TicketSplitDialog from './TicketSplitDialog.vue';
6
- import { sanitizeHtml } from '../utils/sanitizeHtml';
7
- import { highlightMentions } from '../utils/mentionHighlight';
8
- import { useI18n } from '../composables/useI18n';
9
-
10
- const props = defineProps({
11
- replies: { type: Array, required: true },
12
- currentUserId: { type: [Number, String], default: null },
13
- ticketReference: { type: String, default: '' },
14
- routePrefix: { type: String, default: '' },
15
- pinnable: { type: Boolean, default: false },
16
- splittable: { type: Boolean, default: false },
17
- });
18
-
19
- const splitReply = ref(null);
20
-
21
- function openSplitDialog(reply) {
22
- splitReply.value = reply;
23
- }
24
-
25
- function closeSplitDialog() {
26
- splitReply.value = null;
27
- }
28
-
29
- function stripHtml(html) {
30
- const doc = new DOMParser().parseFromString(html, 'text/html');
31
- return doc.body.textContent || '';
32
- }
33
-
34
- const escDark = inject(
35
- 'esc-dark',
36
- computed(() => false),
37
- );
38
- const { t } = useI18n();
39
-
40
- function formatDate(date) {
41
- return new Date(date).toLocaleString();
42
- }
43
-
44
- function togglePin(reply) {
45
- if (!props.routePrefix || !props.ticketReference) return;
46
- router.post(
47
- route(`${props.routePrefix}.tickets.pin`, [props.ticketReference, reply.id]),
48
- {},
49
- { preserveScroll: true },
50
- );
51
- }
52
- </script>
53
-
54
- <template>
55
- <div class="space-y-4" role="feed" aria-label="Reply thread">
56
- <div
57
- v-for="reply in replies"
58
- :key="reply.id"
59
- :class="[
60
- 'rounded-xl border p-4',
61
- escDark
62
- ? reply.is_internal_note
63
- ? 'border-amber-500/20 bg-amber-500/5'
64
- : 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]'
65
- : reply.is_internal_note
66
- ? 'border-yellow-200 bg-yellow-50'
67
- : 'border-gray-200 bg-white',
68
- ]"
69
- >
70
- <div class="mb-2 flex items-center justify-between">
71
- <div class="flex items-center gap-2">
72
- <span
73
- :class="['font-medium', escDark ? 'text-[var(--esc-panel-text-secondary)]' : 'text-gray-900']"
74
- >{{ reply.author?.name || t('ticket.unknown') }}</span
75
- >
76
- <span
77
- v-if="reply.is_internal_note"
78
- :class="[
79
- 'rounded px-1.5 py-0.5 text-xs font-medium',
80
- escDark ? 'bg-amber-500/15 text-amber-400' : 'bg-yellow-200 text-yellow-800',
81
- ]"
82
- >
83
- {{ t('reply.internal_note') }}
84
- </span>
85
- <span
86
- v-if="reply.is_pinned"
87
- :class="[
88
- 'rounded px-1.5 py-0.5 text-xs font-medium',
89
- escDark ? 'bg-cyan-500/15 text-cyan-400' : 'bg-blue-100 text-blue-700',
90
- ]"
91
- >
92
- {{ t('reply.pinned') }}
93
- </span>
94
- </div>
95
- <div class="flex items-center gap-2">
96
- <button
97
- v-if="splittable && !reply.is_internal_note"
98
- :class="[
99
- 'rounded px-2 py-0.5 text-xs font-medium transition-colors',
100
- escDark
101
- ? 'text-[var(--esc-panel-text-muted)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
102
- : 'text-gray-400 hover:bg-gray-100 hover:text-gray-600',
103
- ]"
104
- @click="openSplitDialog(reply)"
105
- >
106
- {{ t('reply.split') }}
107
- </button>
108
- <button
109
- v-if="pinnable && reply.is_internal_note"
110
- :class="[
111
- 'rounded px-2 py-0.5 text-xs font-medium transition-colors',
112
- escDark
113
- ? reply.is_pinned
114
- ? 'bg-cyan-500/15 text-cyan-400 hover:bg-cyan-500/25'
115
- : 'text-[var(--esc-panel-text-muted)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
116
- : reply.is_pinned
117
- ? 'bg-blue-100 text-blue-700 hover:bg-blue-200'
118
- : 'text-gray-400 hover:bg-gray-100 hover:text-gray-600',
119
- ]"
120
- @click="togglePin(reply)"
121
- >
122
- {{ reply.is_pinned ? t('reply.unpin') : t('reply.pin') }}
123
- </button>
124
- <span :class="['text-xs', escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500']">{{
125
- formatDate(reply.created_at)
126
- }}</span>
127
- </div>
128
- </div>
129
- <div
130
- :class="[
131
- 'prose prose-sm max-w-none',
132
- escDark ? 'prose-invert text-[var(--esc-panel-text-secondary)]' : 'text-gray-700',
133
- ]"
134
- v-html="highlightMentions(sanitizeHtml(reply.body), escDark)"
135
- ></div>
136
- <AttachmentList v-if="reply.attachments?.length" :attachments="reply.attachments" class="mt-3" />
137
- </div>
138
- <div
139
- v-if="!replies?.length"
140
- :class="['py-8 text-center text-sm', escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500']"
141
- >
142
- {{ t('ticket.no_replies') }}
143
- </div>
144
- <TicketSplitDialog
145
- v-if="splitReply"
146
- :ticket-reference="ticketReference"
147
- :reply-id="splitReply.id"
148
- :reply-author="splitReply.author?.name || ''"
149
- :reply-excerpt="stripHtml(splitReply.body)"
150
- @close="closeSplitDialog"
151
- />
152
- </div>
153
- </template>
1
+ <script setup>
2
+ import { ref, inject, computed } from 'vue';
3
+ import { router } from '@inertiajs/vue3';
4
+ import AttachmentList from './AttachmentList.vue';
5
+ import TicketSplitDialog from './TicketSplitDialog.vue';
6
+ import { sanitizeHtml } from '../utils/sanitizeHtml';
7
+ import { highlightMentions } from '../utils/mentionHighlight';
8
+ import { useI18n } from '../composables/useI18n';
9
+
10
+ const props = defineProps({
11
+ replies: { type: Array, required: true },
12
+ currentUserId: { type: [Number, String], default: null },
13
+ ticketReference: { type: String, default: '' },
14
+ routePrefix: { type: String, default: '' },
15
+ pinnable: { type: Boolean, default: false },
16
+ splittable: { type: Boolean, default: false },
17
+ });
18
+
19
+ const splitReply = ref(null);
20
+
21
+ function openSplitDialog(reply) {
22
+ splitReply.value = reply;
23
+ }
24
+
25
+ function closeSplitDialog() {
26
+ splitReply.value = null;
27
+ }
28
+
29
+ function stripHtml(html) {
30
+ const doc = new DOMParser().parseFromString(html, 'text/html');
31
+ return doc.body.textContent || '';
32
+ }
33
+
34
+ const escDark = inject(
35
+ 'esc-dark',
36
+ computed(() => false),
37
+ );
38
+ const { t } = useI18n();
39
+
40
+ function formatDate(date) {
41
+ return new Date(date).toLocaleString();
42
+ }
43
+
44
+ function togglePin(reply) {
45
+ if (!props.routePrefix || !props.ticketReference) return;
46
+ router.post(
47
+ route(`${props.routePrefix}.tickets.pin`, [props.ticketReference, reply.id]),
48
+ {},
49
+ { preserveScroll: true },
50
+ );
51
+ }
52
+ </script>
53
+
54
+ <template>
55
+ <div class="space-y-4" role="feed" aria-label="Reply thread">
56
+ <div
57
+ v-for="reply in replies"
58
+ :key="reply.id"
59
+ :class="[
60
+ 'rounded-xl border p-4',
61
+ escDark
62
+ ? reply.is_internal_note
63
+ ? 'border-amber-500/20 bg-amber-500/5'
64
+ : 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]'
65
+ : reply.is_internal_note
66
+ ? 'border-yellow-200 bg-yellow-50'
67
+ : 'border-gray-200 bg-white',
68
+ ]"
69
+ >
70
+ <div class="mb-2 flex items-center justify-between">
71
+ <div class="flex items-center gap-2">
72
+ <span
73
+ :class="['font-medium', escDark ? 'text-[var(--esc-panel-text-secondary)]' : 'text-gray-900']"
74
+ >{{ reply.author?.name || t('ticket.unknown') }}</span
75
+ >
76
+ <span
77
+ v-if="reply.is_internal_note"
78
+ :class="[
79
+ 'rounded px-1.5 py-0.5 text-xs font-medium',
80
+ escDark ? 'bg-amber-500/15 text-amber-400' : 'bg-yellow-200 text-yellow-800',
81
+ ]"
82
+ >
83
+ {{ t('reply.internal_note') }}
84
+ </span>
85
+ <span
86
+ v-if="reply.is_pinned"
87
+ :class="[
88
+ 'rounded px-1.5 py-0.5 text-xs font-medium',
89
+ escDark ? 'bg-cyan-500/15 text-cyan-400' : 'bg-blue-100 text-blue-700',
90
+ ]"
91
+ >
92
+ {{ t('reply.pinned') }}
93
+ </span>
94
+ </div>
95
+ <div class="flex items-center gap-2">
96
+ <button
97
+ v-if="splittable && !reply.is_internal_note"
98
+ :class="[
99
+ 'rounded px-2 py-0.5 text-xs font-medium transition-colors',
100
+ escDark
101
+ ? 'text-[var(--esc-panel-text-muted)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
102
+ : 'text-gray-400 hover:bg-gray-100 hover:text-gray-600',
103
+ ]"
104
+ @click="openSplitDialog(reply)"
105
+ >
106
+ {{ t('reply.split') }}
107
+ </button>
108
+ <button
109
+ v-if="pinnable && reply.is_internal_note"
110
+ :class="[
111
+ 'rounded px-2 py-0.5 text-xs font-medium transition-colors',
112
+ escDark
113
+ ? reply.is_pinned
114
+ ? 'bg-cyan-500/15 text-cyan-400 hover:bg-cyan-500/25'
115
+ : 'text-[var(--esc-panel-text-muted)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]'
116
+ : reply.is_pinned
117
+ ? 'bg-blue-100 text-blue-700 hover:bg-blue-200'
118
+ : 'text-gray-400 hover:bg-gray-100 hover:text-gray-600',
119
+ ]"
120
+ @click="togglePin(reply)"
121
+ >
122
+ {{ reply.is_pinned ? t('reply.unpin') : t('reply.pin') }}
123
+ </button>
124
+ <span :class="['text-xs', escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500']">{{
125
+ formatDate(reply.created_at)
126
+ }}</span>
127
+ </div>
128
+ </div>
129
+ <div
130
+ :class="[
131
+ 'prose prose-sm max-w-none',
132
+ escDark ? 'prose-invert text-[var(--esc-panel-text-secondary)]' : 'text-gray-700',
133
+ ]"
134
+ v-html="highlightMentions(sanitizeHtml(reply.body), escDark)"
135
+ ></div>
136
+ <AttachmentList v-if="reply.attachments?.length" :attachments="reply.attachments" class="mt-3" />
137
+ </div>
138
+ <div
139
+ v-if="!replies?.length"
140
+ :class="['py-8 text-center text-sm', escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-500']"
141
+ >
142
+ {{ t('ticket.no_replies') }}
143
+ </div>
144
+ <TicketSplitDialog
145
+ v-if="splitReply"
146
+ :ticket-reference="ticketReference"
147
+ :reply-id="splitReply.id"
148
+ :reply-author="splitReply.author?.name || ''"
149
+ :reply-excerpt="stripHtml(splitReply.body)"
150
+ @close="closeSplitDialog"
151
+ />
152
+ </div>
153
+ </template>