@escalated-dev/escalated 0.7.1 → 0.9.0

package/README.md

@@ -1,357 +1,380 @@
-<p align="center">
-  <a href="docs/translations/README.ar.md">العربية</a> •
-  <a href="docs/translations/README.de.md">Deutsch</a> •
-  <b>English</b> •
-  <a href="docs/translations/README.es.md">Español</a> •
-  <a href="docs/translations/README.fr.md">Français</a> •
-  <a href="docs/translations/README.it.md">Italiano</a> •
-  <a href="docs/translations/README.ja.md">日本語</a> •
-  <a href="docs/translations/README.ko.md">한국어</a> •
-  <a href="docs/translations/README.nl.md">Nederlands</a> •
-  <a href="docs/translations/README.pl.md">Polski</a> •
-  <a href="docs/translations/README.pt-BR.md">Português (BR)</a> •
-  <a href="docs/translations/README.ru.md">Русский</a> •
-  <a href="docs/translations/README.tr.md">Türkçe</a> •
-  <a href="docs/translations/README.zh-CN.md">简体中文</a>
-</p>
-
-<h1>
-  <img src="https://escalated.dev/apple-touch-icon.png" width="28" style="vertical-align:middle;" />
-  Escalated
-</h1>
-
-[![Tests](https://github.com/escalated-dev/escalated/actions/workflows/run-tests.yml/badge.svg)](https://github.com/escalated-dev/escalated/actions/workflows/run-tests.yml)
-[![npm](https://img.shields.io/npm/v/@escalated-dev/escalated)](https://www.npmjs.com/package/@escalated-dev/escalated)
-[![Vue 3](https://img.shields.io/badge/vue-3.x-4FC08D?logo=vue.js&logoColor=white)](https://vuejs.org/)
-[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)
-
-<p align="center">
-  <img src=".github/profile/demo.gif" alt="Escalated demo: filing a ticket and replying from the agent inbox" width="800" />
-</p>
-
-Escalated is an embeddable support ticket system with SLA tracking, escalation rules, agent workflows, and a customer portal. This repo contains all the shared frontend assets (Vue 3 + Inertia.js) used across every supported backend framework.
-
-👉 **Learn more, view demos, and compare Cloud vs Self-Hosted options at** **[https://escalated.dev](https://escalated.dev)**
-
-**You don't install this package directly.** Start with the backend package for your framework — it handles everything including pulling in these frontend assets.
-
-## Features
-
-- **Ticket splitting** — Split a reply into a new standalone ticket while preserving context
-- **Ticket snooze** — Snooze tickets with presets (1h, 4h, tomorrow, next week) and automatic wake
-- **Saved views / custom queues** — Save, name, and share filter presets as reusable ticket views
-- **Embeddable support widget** — Drop-in `<script>` widget with KB search, ticket form, and status check
-- **Real-time updates** — WebSocket support (Pusher/Reverb/Soketi) with automatic polling fallback
-- **Knowledge base toggle** — Enable or disable the public knowledge base from admin settings
-- **CI: ESLint + Prettier** — Automated code style enforcement on every pull request
-
-## Get Started
-
-Pick your framework:
-
-| Framework | Repo | Install |
-|-----------|------|---------|
-| **Laravel** | [escalated-dev/escalated-laravel](https://github.com/escalated-dev/escalated-laravel) | `composer require escalated-dev/escalated-laravel` |
-| **Rails** | [escalated-dev/escalated-rails](https://github.com/escalated-dev/escalated-rails) | `gem "escalated"` |
-| **Django** | [escalated-dev/escalated-django](https://github.com/escalated-dev/escalated-django) | `pip install escalated-django` |
-| **AdonisJS** | [escalated-dev/escalated-adonis](https://github.com/escalated-dev/escalated-adonis) | `npm install @escalated-dev/escalated-adonis` |
-| **WordPress** | [escalated-dev/escalated-wordpress](https://github.com/escalated-dev/escalated-wordpress) | [Download escalated.zip](https://github.com/escalated-dev/escalated-wordpress/releases/latest) |
-| **Filament** | [escalated-dev/escalated-filament](https://github.com/escalated-dev/escalated-filament) | `composer require escalated-dev/escalated-filament` |
-| **React Native** | [escalated-dev/escalated-react-native](https://github.com/escalated-dev/escalated-react-native) | `npm install @escalated-dev/escalated-react-native` |
-| **Flutter** | [escalated-dev/escalated-flutter](https://github.com/escalated-dev/escalated-flutter) | See [pubspec.yaml setup](https://github.com/escalated-dev/escalated-flutter#quick-start) |
-
-Each backend repo has full setup instructions — install command, migrations, config, and frontend integration.
-
-## Tailwind CSS
-
-Escalated components use Tailwind CSS classes. You **must** add this package to your Tailwind `content` config so its classes aren't purged:
-
-```js
-// tailwind.config.js
-export default {
-    content: [
-        // ... your existing paths
-        './node_modules/@escalated-dev/escalated/src/**/*.vue',
-    ],
-}
-```
-
-Without this, Escalated UI will render but styles like button backgrounds and badge colors will be missing.
-
-## Theming
-
-Escalated renders inside a standalone layout by default. To integrate it into your app's design system, use the `EscalatedPlugin`:
-
-```js
-import { createApp } from 'vue'
-import { EscalatedPlugin } from '@escalated-dev/escalated'
-import AppLayout from '@/Layouts/AppLayout.vue'
-
-const app = createApp(...)
-
-app.use(EscalatedPlugin, {
-    layout: AppLayout,
-    theme: {
-        primary: '#3b82f6',
-        radius: '0.75rem',
-    }
-})
-```
-
-### Layout Integration
-
-Pass your app's layout component and all Escalated pages render inside it automatically. The layout component must accept a `#header` slot and a default slot:
-
-```vue
-<!-- Your layout must support these slots -->
-<template>
-    <div>
-        <nav>...</nav>
-        <header><slot name="header" /></header>
-        <main><slot /></main>
-    </div>
-</template>
-```
-
-When no layout is provided, Escalated uses its own built-in navigation bar.
-
-### CSS Custom Properties
-
-The `theme` option sets CSS custom properties you can reference in your own styles:
-
-| Property | Default | Description |
-|----------|---------|-------------|
-| `--esc-primary` | `#4f46e5` | Primary action color |
-| `--esc-primary-hover` | auto-darkened | Primary hover color |
-| `--esc-radius` | `0.5rem` | Border radius for inputs and buttons |
-| `--esc-radius-lg` | auto-scaled | Border radius for cards and panels |
-| `--esc-font-family` | inherit | Font family override |
-
-### Framework Examples
-
-**Laravel** (Inertia + Vue 3):
-```js
-import { EscalatedPlugin } from '@escalated-dev/escalated'
-import AuthenticatedLayout from '@/Layouts/AuthenticatedLayout.vue'
-
-app.use(EscalatedPlugin, { layout: AuthenticatedLayout })
-```
-
-**Rails** (Inertia + Vue 3):
-```js
-import { EscalatedPlugin } from '@escalated-dev/escalated'
-import AppLayout from '@/layouts/AppLayout.vue'
-
-app.use(EscalatedPlugin, { layout: AppLayout })
-```
-
-**Django** (Inertia + Vue 3):
-```js
-import { EscalatedPlugin } from '@escalated-dev/escalated'
-import BaseLayout from '@/layouts/BaseLayout.vue'
-
-app.use(EscalatedPlugin, { layout: BaseLayout })
-```
-
-**AdonisJS** (Inertia + Vue 3):
-```js
-import { EscalatedPlugin } from '@escalated-dev/escalated'
-import AppLayout from '@/layouts/AppLayout.vue'
-
-app.use(EscalatedPlugin, { layout: AppLayout })
-```
-
-## What's in This Repo
-
-All the Vue 3 + Inertia.js components that power the Escalated UI. These are identical across Laravel, Rails, Django, and AdonisJS — the backend framework renders them via Inertia.
-
-## 📸 Screenshots
-
-> Screenshots are auto-generated from Storybook via the [component-screenshots](.github/workflows/screenshots.yml) workflow.
-
-<p align="center">
-  <strong>Admin Panel (Dark)</strong><br/>
-  <img src="docs/assets/escalated_admin_1.png" alt="Escalated Admin Panel — dark mode with sidebar navigation, KPI cards, stats, and ticket list" width="800" />
-</p>
-
-<p align="center">
-  <strong>Admin Panel (Light)</strong><br/>
-  <img src="docs/assets/escalated_admin_3.png" alt="Escalated Admin Panel — light mode with sidebar navigation, KPI cards, stats, and ticket list" width="800" />
-</p>
-
-<p align="center">
-  <strong>Ticket Queue</strong><br/>
-  <img src="docs/assets/escalated_ticket_list.png" alt="Escalated Ticket Queue — agent ticket list with filters, search, bulk actions, and SLA indicators" width="800" />
-</p>
-
-<p align="center">
-  <strong>Agent Panel</strong><br/>
-  <img src="docs/assets/escalated_admin_2.png" alt="Escalated Agent Panel — top navigation, stats, and assigned ticket queue" width="800" />
-</p>
-
-<p align="center">
-  <strong>Ticket Detail View</strong><br/>
-  <img src="docs/assets/escalated_ticket_view.png" alt="Escalated Ticket Detail View — conversation thread, reply composer, and ticket sidebar with SLA timer" width="800" />
-</p>
-
-### Pages
-
-**Customer Portal** — Self-service ticket management
-- `pages/Customer/Index.vue` — Ticket list with status filters and search
-- `pages/Customer/Create.vue` — New ticket form with file attachments
-- `pages/Customer/Show.vue` — Ticket detail with reply thread
-
-**Agent Dashboard** — Ticket queue and workflows
-- `pages/Agent/Dashboard.vue` — Stats overview and recent tickets
-- `pages/Agent/TicketIndex.vue` — Filterable ticket queue
-- `pages/Agent/TicketShow.vue` — Full ticket view with sidebar, internal notes, canned responses
-
-**Admin Panel** — System configuration
-- `pages/Admin/Reports.vue` — Analytics dashboard
-- `pages/Admin/Departments/` — Department CRUD
-- `pages/Admin/SlaPolicies/` — SLA policy management
-- `pages/Admin/EscalationRules/` — Escalation rule builder
-- `pages/Admin/Tags/` — Tag management
-- `pages/Admin/CannedResponses/` — Canned response templates
-
-### Shared Components
-
-Reusable building blocks used across the pages above.
-
-| Component | Description |
-|-----------|-------------|
-| `StatusBadge` | Colored badge for ticket status |
-| `PriorityBadge` | Colored badge for ticket priority |
-| `TicketList` | Paginated ticket table |
-| `ReplyThread` | Chronological reply display |
-| `ReplyComposer` | Reply/note editor with file upload and canned response insertion |
-| `ActivityTimeline` | Audit log of ticket events |
-| `SlaTimer` | SLA countdown with breach/warning states |
-| `TicketFilters` | Status, priority, agent, department filter bar |
-| `TicketSidebar` | Ticket detail sidebar (status, SLA, tags, activity) |
-| `AssigneeSelect` | Agent assignment dropdown |
-| `TagSelect` | Multi-select tag picker |
-| `FileDropzone` | Drag-and-drop file upload |
-| `AttachmentList` | File attachment display with download links |
-| `StatsCard` | Metric card with label, value, and trend |
-| `EscalatedLayout` | Top-level layout with navigation (supports host layout injection) |
-| `BulkActionBar` | Toolbar for batch operations on selected tickets |
-| `QuickFilters` | One-click filter chips (My Tickets, Unassigned, Urgent, SLA Breaching) |
-| `MacroDropdown` | Dropdown to apply multi-step macros to a ticket |
-| `FollowButton` | Toggle button to follow/unfollow a ticket |
-| `SatisfactionRating` | 1-5 star CSAT rating input with optional comment |
-| `KeyboardShortcutHelp` | Modal overlay showing all available keyboard shortcuts |
-| `PinnedNotes` | Display pinned internal notes at the top of the thread |
-| `PresenceIndicator` | Real-time indicator showing who is viewing a ticket |
-
-### Composables
-
-| Composable | Description |
-|------------|-------------|
-| `useKeyboardShortcuts` | Registers and manages keyboard shortcuts for ticket actions |
-
-### Plugin
-
-| Export | Description |
-|--------|-------------|
-| `EscalatedPlugin` | Vue plugin for layout injection and CSS theming |
-
-## Plugin Development
-
-Escalated supports framework-agnostic plugins built with the [Plugin SDK](https://github.com/escalated-dev/escalated-plugin-sdk). Plugins are written once in TypeScript and work across all Escalated backends.
-
-### How the Frontend Plugin System Works
-
-The frontend uses `defineEscalatedPlugin()` to register Vue components — custom admin pages, ticket sidebar widgets, or dashboard panels — that are mounted automatically when the plugin is active.
-
-```typescript
-import { defineEscalatedPlugin } from '@escalated-dev/escalated'
-import MySettingsPage from './MySettingsPage.vue'
-
-export default defineEscalatedPlugin({
-  name: 'my-plugin',
-  pages: {
-    'admin/my-plugin/settings': MySettingsPage,
-  },
-})
-```
-
-### How It Connects to the Backend
-
-The backend uses `definePlugin()` from the [Plugin SDK](https://github.com/escalated-dev/escalated-plugin-sdk) to handle TypeScript business logic — subscribing to ticket lifecycle hooks, exposing API endpoints, and persisting data. The frontend and backend entries work together as a single npm package.
-
-```typescript
-// backend entry (index.ts)
-import { definePlugin } from '@escalated-dev/plugin-sdk'
-
-export default definePlugin({
-  name: 'my-plugin',
-  version: '1.0.0',
-  actions: {
-    'ticket.created': async (event, ctx) => {
-      ctx.log.info('New ticket!', event)
-    },
-  },
-})
-```
-
-### Quick Example: Both Entry Points
-
-A published plugin package typically exports both:
-
-```
-my-plugin/
-  index.ts          ← backend: definePlugin() for TypeScript logic
-  frontend.ts       ← frontend: defineEscalatedPlugin() for Vue components
-```
-
-The backend framework (Laravel, Rails, Django, AdonisJS) loads `index.ts` via the [Plugin Runtime](https://github.com/escalated-dev/escalated-plugin-runtime). The Vue app imports `frontend.ts` and registers it with `app.use()`.
-
-### Installing Plugins
-
-```bash
-npm install @escalated-dev/plugin-slack
-npm install @escalated-dev/plugin-jira
-```
-
-### Resources
-
-- [Plugin SDK](https://github.com/escalated-dev/escalated-plugin-sdk) — TypeScript SDK for building plugins
-- [Plugin Runtime](https://github.com/escalated-dev/escalated-plugin-runtime) — Runtime host for plugins
-- [Plugin Development Guide](https://github.com/escalated-dev/escalated-docs) — Full documentation
-
-## For Package Maintainers
-
-If you're building a new backend integration, this package is available on npm:
-
-```bash
-npm install @escalated-dev/escalated
-```
-
-```js
-// Import the plugin
-import { EscalatedPlugin } from '@escalated-dev/escalated'
-
-// Import individual components
-import { StatusBadge, SlaTimer } from '@escalated-dev/escalated'
-
-// Or reference pages directly for Inertia resolution
-import CustomerIndex from '@escalated-dev/escalated/pages/Customer/Index.vue'
-```
-
-Peer dependencies: `vue` ^3.3.0, `@inertiajs/vue3` ^1.0.0 || ^2.0.0
-
-## Ecosystem
-
-This is the shared frontend for the Escalated support ticket system. Backend packages available for every major framework:
-
-- **[Escalated for Laravel](https://github.com/escalated-dev/escalated-laravel)** — Laravel Composer package
-- **[Escalated for Rails](https://github.com/escalated-dev/escalated-rails)** — Ruby on Rails engine
-- **[Escalated for Django](https://github.com/escalated-dev/escalated-django)** — Django reusable app
-- **[Escalated for AdonisJS](https://github.com/escalated-dev/escalated-adonis)** — AdonisJS v6 package
-- **[Escalated for Filament](https://github.com/escalated-dev/escalated-filament)** — Filament v3 admin panel plugin
-- **[Shared Frontend](https://github.com/escalated-dev/escalated)** — Vue 3 + Inertia.js UI components (you are here)
-
-## License
-
-MIT
+<p align="center">
+  <a href="docs/translations/README.ar.md">العربية</a> •
+  <a href="docs/translations/README.de.md">Deutsch</a> •
+  <b>English</b> •
+  <a href="docs/translations/README.es.md">Español</a> •
+  <a href="docs/translations/README.fr.md">Français</a> •
+  <a href="docs/translations/README.it.md">Italiano</a> •
+  <a href="docs/translations/README.ja.md">日本語</a> •
+  <a href="docs/translations/README.ko.md">한국어</a> •
+  <a href="docs/translations/README.nl.md">Nederlands</a> •
+  <a href="docs/translations/README.pl.md">Polski</a> •
+  <a href="docs/translations/README.pt-BR.md">Português (BR)</a> •
+  <a href="docs/translations/README.ru.md">Русский</a> •
+  <a href="docs/translations/README.tr.md">Türkçe</a> •
+  <a href="docs/translations/README.zh-CN.md">简体中文</a>
+</p>
+
+<h1>
+  <img src="https://escalated.dev/apple-touch-icon.png" width="28" style="vertical-align:middle;" />
+  Escalated
+</h1>
+
+[![Tests](https://github.com/escalated-dev/escalated/actions/workflows/run-tests.yml/badge.svg)](https://github.com/escalated-dev/escalated/actions/workflows/run-tests.yml)
+[![FOSSA Status](https://app.fossa.com/api/projects/custom%2B62107%2Fgithub.com%2Fescalated-dev%2Fescalated.svg?type=shield)](https://app.fossa.com/projects/custom%2B62107%2Fgithub.com%2Fescalated-dev%2Fescalated?ref=badge_shield)
+[![npm](https://img.shields.io/npm/v/@escalated-dev/escalated)](https://www.npmjs.com/package/@escalated-dev/escalated)
+[![Vue 3](https://img.shields.io/badge/vue-3.x-4FC08D?logo=vue.js&logoColor=white)](https://vuejs.org/)
+[![License: MIT](https://img.shields.io/badge/License-MIT-yellow.svg)](https://opensource.org/licenses/MIT)
+
+<p align="center">
+  <img src=".github/profile/demo.gif" alt="Escalated demo: filing a ticket and replying from the agent inbox" width="800" />
+</p>
+
+Escalated is an embeddable support ticket system with SLA tracking, escalation rules, agent workflows, and a customer portal. This repo contains all the shared frontend assets (Vue 3 + Inertia.js) used across every supported backend framework.
+
+👉 **Learn more, view demos, and compare Cloud vs Self-Hosted options at** **[https://escalated.dev](https://escalated.dev)**
+
+**You don't install this package directly.** Start with the backend package for your framework — it handles everything including pulling in these frontend assets.
+
+## Features
+
+- **Ticket splitting** — Split a reply into a new standalone ticket while preserving context
+- **Ticket snooze** — Snooze tickets with presets (1h, 4h, tomorrow, next week) and automatic wake
+- **Saved views / custom queues** — Save, name, and share filter presets as reusable ticket views
+- **Embeddable support widget** — Drop-in `<script>` widget with KB search, ticket form, and status check
+- **Real-time updates** — WebSocket support (Pusher/Reverb/Soketi) with automatic polling fallback
+- **Knowledge base toggle** — Enable or disable the public knowledge base from admin settings
+- **CI: ESLint + Prettier** — Automated code style enforcement on every pull request
+
+## Get Started
+
+Pick your framework:
+
+| Framework | Repo | Install |
+|-----------|------|---------|
+| **Laravel** | [escalated-dev/escalated-laravel](https://github.com/escalated-dev/escalated-laravel) | `composer require escalated-dev/escalated-laravel` |
+| **Rails** | [escalated-dev/escalated-rails](https://github.com/escalated-dev/escalated-rails) | `gem "escalated"` |
+| **Django** | [escalated-dev/escalated-django](https://github.com/escalated-dev/escalated-django) | `pip install escalated-django` |
+| **AdonisJS** | [escalated-dev/escalated-adonis](https://github.com/escalated-dev/escalated-adonis) | `npm install @escalated-dev/escalated-adonis` |
+| **WordPress** | [escalated-dev/escalated-wordpress](https://github.com/escalated-dev/escalated-wordpress) | [Download escalated.zip](https://github.com/escalated-dev/escalated-wordpress/releases/latest) |
+| **Filament** | [escalated-dev/escalated-filament](https://github.com/escalated-dev/escalated-filament) | `composer require escalated-dev/escalated-filament` |
+| **React Native** | [escalated-dev/escalated-react-native](https://github.com/escalated-dev/escalated-react-native) | `npm install @escalated-dev/escalated-react-native` |
+| **Flutter** | [escalated-dev/escalated-flutter](https://github.com/escalated-dev/escalated-flutter) | See [pubspec.yaml setup](https://github.com/escalated-dev/escalated-flutter#quick-start) |
+
+Each backend repo has full setup instructions — install command, migrations, config, and frontend integration.
+
+## Tailwind CSS
+
+Escalated components use Tailwind CSS utility classes (~hundreds of them across 140+ Vue files). **Some Tailwind-compatible class processor must be available in the host app for the UI to render correctly** — without one, every component renders as unstyled DOM with class names that don't resolve to any CSS.
+
+### Recommended: Tailwind in your existing build
+
+If your host app already uses Tailwind via Vite / PostCSS / Tailwind CLI, just add this package to your `content` config so its classes aren't purged:
+
+```js
+// tailwind.config.js
+export default {
+    content: [
+        // ... your existing paths
+        './node_modules/@escalated-dev/escalated/src/**/*.vue',
+    ],
+}
+```
+
+> **Tailwind 4+ users:** `content` globs are auto-detected from imported modules — you usually don't need to add anything. Skip this step if you're on v4.
+
+### Using Escalated without a Tailwind build step
+
+If you don't want a Tailwind toolchain in your build pipeline, you have a few options. Each has trade-offs — pick the one closest to your project's constraints:
+
+| Option | When to use | How |
+|---|---|---|
+| **Tailwind Play CDN** | Prototyping, internal tools, demos. Not recommended for production (no purging, ~3 MB script tag). | Add `<script src="https://cdn.tailwindcss.com"></script>` to the page that renders Escalated. The CDN script JIT-compiles classes at runtime. |
+| **Tailwind standalone CLI** | You want a static stylesheet without npm/Vite. | Download the [standalone CLI binary](https://tailwindcss.com/blog/standalone-cli) and run `tailwindcss -i input.css -o public/escalated.css --content './node_modules/@escalated-dev/escalated/src/**/*.vue' --minify`. Link the output stylesheet from your page. |
+| **UnoCSS / Twind in attributify mode** | Already using one of these atomic-CSS engines. | Configure with the Tailwind preset (`@unocss/preset-wind` or `@twind/preset-tailwind`) and add the Escalated package path to the engine's scan config. Class semantics match. |
+| **Forking with hand-rolled CSS** | You categorically cannot ship any Tailwind-compatible tooling and are willing to maintain a fork. | Replace utility classes with scoped CSS per component. Substantial effort; not officially supported. |
+
+If none of these fit, please [open a discussion](https://github.com/escalated-dev/escalated/discussions) so we can understand the constraint and consider a pre-compiled CSS distribution.
+
+Whatever path you choose, also make sure the [theme tokens](#theming) (CSS custom properties) are applied — those control colour, spacing, and radius and are independent of Tailwind.
+
+## Theming
+
+Escalated renders inside a standalone layout by default. To integrate it into your app's design system, use the `EscalatedPlugin`:
+
+```js
+import { createApp } from 'vue'
+import { EscalatedPlugin } from '@escalated-dev/escalated'
+import AppLayout from '@/Layouts/AppLayout.vue'
+
+const app = createApp(...)
+
+app.use(EscalatedPlugin, {
+    layout: AppLayout,
+    theme: {
+        primary: '#3b82f6',
+        radius: '0.75rem',
+    }
+})
+```
+
+### Layout Integration
+
+Pass your app's layout component and all Escalated pages render inside it automatically. The layout component must accept a `#header` slot and a default slot:
+
+```vue
+<!-- Your layout must support these slots -->
+<template>
+    <div>
+        <nav>...</nav>
+        <header><slot name="header" /></header>
+        <main><slot /></main>
+    </div>
+</template>
+```
+
+When no layout is provided, Escalated uses its own built-in navigation bar.
+
+### CSS Custom Properties
+
+The `theme` option sets CSS custom properties you can reference in your own styles:
+
+| Property | Default | Description |
+|----------|---------|-------------|
+| `--esc-primary` | `#4f46e5` | Primary action color |
+| `--esc-primary-hover` | auto-darkened | Primary hover color |
+| `--esc-radius` | `0.5rem` | Border radius for inputs and buttons |
+| `--esc-radius-lg` | auto-scaled | Border radius for cards and panels |
+| `--esc-font-family` | inherit | Font family override |
+
+### Framework Examples
+
+**Laravel** (Inertia + Vue 3):
+```js
+import { EscalatedPlugin } from '@escalated-dev/escalated'
+import AuthenticatedLayout from '@/Layouts/AuthenticatedLayout.vue'
+
+app.use(EscalatedPlugin, { layout: AuthenticatedLayout })
+```
+
+**Rails** (Inertia + Vue 3):
+```js
+import { EscalatedPlugin } from '@escalated-dev/escalated'
+import AppLayout from '@/layouts/AppLayout.vue'
+
+app.use(EscalatedPlugin, { layout: AppLayout })
+```
+
+**Django** (Inertia + Vue 3):
+```js
+import { EscalatedPlugin } from '@escalated-dev/escalated'
+import BaseLayout from '@/layouts/BaseLayout.vue'
+
+app.use(EscalatedPlugin, { layout: BaseLayout })
+```
+
+**AdonisJS** (Inertia + Vue 3):
+```js
+import { EscalatedPlugin } from '@escalated-dev/escalated'
+import AppLayout from '@/layouts/AppLayout.vue'
+
+app.use(EscalatedPlugin, { layout: AppLayout })
+```
+
+## What's in This Repo
+
+All the Vue 3 + Inertia.js components that power the Escalated UI. These are identical across Laravel, Rails, Django, and AdonisJS — the backend framework renders them via Inertia.
+
+## 📸 Screenshots
+
+> Screenshots are auto-generated from Storybook via the [component-screenshots](.github/workflows/screenshots.yml) workflow.
+
+<p align="center">
+  <strong>Admin Panel (Dark)</strong><br/>
+  <img src="docs/assets/escalated_admin_1.png" alt="Escalated Admin Panel — dark mode with sidebar navigation, KPI cards, stats, and ticket list" width="800" />
+</p>
+
+<p align="center">
+  <strong>Admin Panel (Light)</strong><br/>
+  <img src="docs/assets/escalated_admin_3.png" alt="Escalated Admin Panel — light mode with sidebar navigation, KPI cards, stats, and ticket list" width="800" />
+</p>
+
+<p align="center">
+  <strong>Ticket Queue</strong><br/>
+  <img src="docs/assets/escalated_ticket_list.png" alt="Escalated Ticket Queue — agent ticket list with filters, search, bulk actions, and SLA indicators" width="800" />
+</p>
+
+<p align="center">
+  <strong>Agent Panel</strong><br/>
+  <img src="docs/assets/escalated_admin_2.png" alt="Escalated Agent Panel — top navigation, stats, and assigned ticket queue" width="800" />
+</p>
+
+<p align="center">
+  <strong>Ticket Detail View</strong><br/>
+  <img src="docs/assets/escalated_ticket_view.png" alt="Escalated Ticket Detail View — conversation thread, reply composer, and ticket sidebar with SLA timer" width="800" />
+</p>
+
+### Pages
+
+**Customer Portal** — Self-service ticket management
+- `pages/Customer/Index.vue` — Ticket list with status filters and search
+- `pages/Customer/Create.vue` — New ticket form with file attachments
+- `pages/Customer/Show.vue` — Ticket detail with reply thread
+
+**Agent Dashboard** — Ticket queue and workflows
+- `pages/Agent/Dashboard.vue` — Stats overview and recent tickets
+- `pages/Agent/TicketIndex.vue` — Filterable ticket queue
+- `pages/Agent/TicketShow.vue` — Full ticket view with sidebar, internal notes, canned responses
+
+**Admin Panel** — System configuration
+- `pages/Admin/Reports.vue` — Analytics dashboard
+- `pages/Admin/Departments/` — Department CRUD
+- `pages/Admin/SlaPolicies/` — SLA policy management
+- `pages/Admin/EscalationRules/` — Escalation rule builder
+- `pages/Admin/Tags/` — Tag management
+- `pages/Admin/CannedResponses/` — Canned response templates
+
+### Shared Components
+
+Reusable building blocks used across the pages above.
+
+| Component | Description |
+|-----------|-------------|
+| `StatusBadge` | Colored badge for ticket status |
+| `PriorityBadge` | Colored badge for ticket priority |
+| `TicketList` | Paginated ticket table |
+| `ReplyThread` | Chronological reply display |
+| `ReplyComposer` | Reply/note editor with file upload and canned response insertion |
+| `ActivityTimeline` | Audit log of ticket events |
+| `SlaTimer` | SLA countdown with breach/warning states |
+| `TicketFilters` | Status, priority, agent, department filter bar |
+| `TicketSidebar` | Ticket detail sidebar (status, SLA, tags, activity) |
+| `AssigneeSelect` | Agent assignment dropdown |
+| `TagSelect` | Multi-select tag picker |
+| `FileDropzone` | Drag-and-drop file upload |
+| `AttachmentList` | File attachment display with download links |
+| `StatsCard` | Metric card with label, value, and trend |
+| `EscalatedLayout` | Top-level layout with navigation (supports host layout injection) |
+| `BulkActionBar` | Toolbar for batch operations on selected tickets |
+| `QuickFilters` | One-click filter chips (My Tickets, Unassigned, Urgent, SLA Breaching) |
+| `MacroDropdown` | Dropdown to apply multi-step macros to a ticket |
+| `FollowButton` | Toggle button to follow/unfollow a ticket |
+| `SatisfactionRating` | 1-5 star CSAT rating input with optional comment |
+| `KeyboardShortcutHelp` | Modal overlay showing all available keyboard shortcuts |
+| `PinnedNotes` | Display pinned internal notes at the top of the thread |
+| `PresenceIndicator` | Real-time indicator showing who is viewing a ticket |
+
+### Composables
+
+| Composable | Description |
+|------------|-------------|
+| `useKeyboardShortcuts` | Registers and manages keyboard shortcuts for ticket actions |
+
+### Plugin
+
+| Export | Description |
+|--------|-------------|
+| `EscalatedPlugin` | Vue plugin for layout injection and CSS theming |
+
+## Plugin Development
+
+Escalated supports framework-agnostic plugins built with the [Plugin SDK](https://github.com/escalated-dev/escalated-plugin-sdk). Plugins are written once in TypeScript and work across all Escalated backends.
+
+### How the Frontend Plugin System Works
+
+The frontend uses `defineEscalatedPlugin()` to register Vue components — custom admin pages, ticket sidebar widgets, or dashboard panels — that are mounted automatically when the plugin is active.
+
+```typescript
+import { defineEscalatedPlugin } from '@escalated-dev/escalated'
+import MySettingsPage from './MySettingsPage.vue'
+
+export default defineEscalatedPlugin({
+  name: 'my-plugin',
+  pages: {
+    'admin/my-plugin/settings': MySettingsPage,
+  },
+})
+```
+
+### How It Connects to the Backend
+
+The backend uses `definePlugin()` from the [Plugin SDK](https://github.com/escalated-dev/escalated-plugin-sdk) to handle TypeScript business logic — subscribing to ticket lifecycle hooks, exposing API endpoints, and persisting data. The frontend and backend entries work together as a single npm package.
+
+```typescript
+// backend entry (index.ts)
+import { definePlugin } from '@escalated-dev/plugin-sdk'
+
+export default definePlugin({
+  name: 'my-plugin',
+  version: '1.0.0',
+  actions: {
+    'ticket.created': async (event, ctx) => {
+      ctx.log.info('New ticket!', event)
+    },
+  },
+})
+```
+
+### Quick Example: Both Entry Points
+
+A published plugin package typically exports both:
+
+```
+my-plugin/
+  index.ts          ← backend: definePlugin() for TypeScript logic
+  frontend.ts       ← frontend: defineEscalatedPlugin() for Vue components
+```
+
+The backend framework (Laravel, Rails, Django, AdonisJS) loads `index.ts` via the [Plugin Runtime](https://github.com/escalated-dev/escalated-plugin-runtime). The Vue app imports `frontend.ts` and registers it with `app.use()`.
+
+### Installing Plugins
+
+```bash
+npm install @escalated-dev/plugin-slack
+npm install @escalated-dev/plugin-jira
+```
+
+### Resources
+
+- [Plugin SDK](https://github.com/escalated-dev/escalated-plugin-sdk) — TypeScript SDK for building plugins
+- [Plugin Runtime](https://github.com/escalated-dev/escalated-plugin-runtime) — Runtime host for plugins
+- [Plugin Development Guide](https://github.com/escalated-dev/escalated-docs) — Full documentation
+
+## For Package Maintainers
+
+If you're building a new backend integration, this package is available on npm:
+
+```bash
+npm install @escalated-dev/escalated
+```
+
+```js
+// Import the plugin
+import { EscalatedPlugin } from '@escalated-dev/escalated'
+
+// Import individual components
+import { StatusBadge, SlaTimer } from '@escalated-dev/escalated'
+
+// Or reference pages directly for Inertia resolution
+import CustomerIndex from '@escalated-dev/escalated/pages/Customer/Index.vue'
+```
+
+Peer dependencies: `vue` ^3.3.0, `@inertiajs/vue3` ^1.0.0 || ^2.0.0
+
+## Ecosystem
+
+This is the shared frontend for the Escalated support ticket system. Host framework packages and client SDKs available across the ecosystem:
+
+- **[Escalated for Laravel](https://github.com/escalated-dev/escalated-laravel)** — Laravel Composer package
+- **[Escalated for Rails](https://github.com/escalated-dev/escalated-rails)** — Ruby on Rails engine
+- **[Escalated for Django](https://github.com/escalated-dev/escalated-django)** — Django reusable app
+- **[Escalated for AdonisJS](https://github.com/escalated-dev/escalated-adonis)** — AdonisJS v6 package
+- **[Escalated for WordPress](https://github.com/escalated-dev/escalated-wordpress)** — WordPress plugin
+- **[Escalated for Filament](https://github.com/escalated-dev/escalated-filament)** — Filament v3 admin panel plugin
+- **[Escalated for React Native](https://github.com/escalated-dev/escalated-react-native)** — React Native SDK
+- **[Escalated for Flutter](https://github.com/escalated-dev/escalated-flutter)** — Flutter SDK
+- **[Shared Frontend](https://github.com/escalated-dev/escalated)** — Vue 3 + Inertia.js UI components (you are here)
+
+## License
+
+MIT