@escalated-dev/escalated 0.7.1 → 0.9.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (117) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +380 -357
  3. package/package.json +85 -81
  4. package/src/components/ActiveChatsPanel.vue +246 -246
  5. package/src/components/AdminDashboard.stories.js +1423 -1423
  6. package/src/components/AttachmentList.vue +65 -65
  7. package/src/components/ChatActionBar.vue +226 -226
  8. package/src/components/ChatBubble.vue +162 -162
  9. package/src/components/ChatComposer.vue +308 -308
  10. package/src/components/ChatQueue.vue +222 -222
  11. package/src/components/ChatThread.vue +197 -197
  12. package/src/components/CustomTicketActions.stories.js +71 -0
  13. package/src/components/CustomTicketActions.vue +101 -0
  14. package/src/components/EscalatedLayout.vue +619 -598
  15. package/src/components/FollowButton.vue +20 -1
  16. package/src/components/MentionDropdown.vue +154 -154
  17. package/src/components/MetricComparison.vue +89 -89
  18. package/src/components/PercentileChart.vue +67 -67
  19. package/src/components/PeriodSelector.vue +98 -98
  20. package/src/components/PresenceIndicator.vue +228 -213
  21. package/src/components/ReplyComposer.vue +336 -336
  22. package/src/components/ReplyThread.vue +153 -153
  23. package/src/components/ReportChart.vue +395 -395
  24. package/src/components/ReportExportButton.vue +108 -108
  25. package/src/components/SaveViewDialog.vue +172 -172
  26. package/src/components/SavedViewSidebar.vue +208 -208
  27. package/src/components/SkillTagManager.vue +29 -22
  28. package/src/components/SnoozeButton.vue +247 -247
  29. package/src/components/TicketFilters.vue +270 -270
  30. package/src/components/TicketList.vue +655 -655
  31. package/src/components/TicketSidebar.vue +4 -0
  32. package/src/components/TicketSplitDialog.vue +98 -98
  33. package/src/components/TicketSubjects.stories.js +63 -0
  34. package/src/components/TicketSubjects.vue +107 -0
  35. package/src/components/TwoFactorSetup.vue +1 -37
  36. package/src/components/VariableTokenInput.vue +111 -111
  37. package/src/components/WorkflowActionConfig.vue +287 -287
  38. package/src/components/WorkflowActionList.vue +350 -350
  39. package/src/components/WorkflowConditionBuilder.vue +265 -265
  40. package/src/components/WorkflowTriggerSelector.vue +125 -125
  41. package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
  42. package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
  43. package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
  44. package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
  45. package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
  46. package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
  47. package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
  48. package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
  49. package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
  50. package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
  51. package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
  52. package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
  53. package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
  54. package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
  55. package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
  56. package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
  57. package/src/composables/useChat.js +187 -187
  58. package/src/composables/useI18n.js +30 -8
  59. package/src/composables/useMentions.js +134 -134
  60. package/src/composables/usePermissions.js +31 -0
  61. package/src/composables/useRealtime.js +182 -182
  62. package/src/index.js +85 -84
  63. package/src/locales/README.md +13 -0
  64. package/src/locales/ar.json +727 -727
  65. package/src/locales/de.json +690 -690
  66. package/src/locales/en.json +889 -729
  67. package/src/locales/es.json +691 -691
  68. package/src/locales/fr.json +691 -691
  69. package/src/locales/index.js +16 -16
  70. package/src/locales/it.json +727 -727
  71. package/src/locales/ja.json +727 -727
  72. package/src/locales/ko.json +727 -727
  73. package/src/locales/nl.json +727 -727
  74. package/src/locales/pl.json +727 -727
  75. package/src/locales/pt-BR.json +727 -727
  76. package/src/locales/ru.json +727 -727
  77. package/src/locales/tr.json +727 -727
  78. package/src/locales/zh-CN.json +727 -727
  79. package/src/pages/Admin/Newsletters/Compose.vue +192 -0
  80. package/src/pages/Admin/Newsletters/Edit.vue +24 -0
  81. package/src/pages/Admin/Newsletters/Index.vue +141 -0
  82. package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
  83. package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
  84. package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
  85. package/src/pages/Admin/Newsletters/Settings.vue +85 -0
  86. package/src/pages/Admin/Newsletters/Show.vue +140 -0
  87. package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
  88. package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
  89. package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
  90. package/src/pages/Admin/Newsletters/usePreview.js +44 -0
  91. package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
  92. package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
  93. package/src/pages/Admin/Reports/Cohorts.vue +180 -180
  94. package/src/pages/Admin/Reports/Comparison.vue +141 -141
  95. package/src/pages/Admin/Reports/Dashboard.vue +226 -226
  96. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
  97. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
  98. package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
  99. package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
  100. package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
  101. package/src/pages/Admin/Settings.vue +1008 -1008
  102. package/src/pages/Admin/Skills/Form.vue +164 -4
  103. package/src/pages/Admin/Skills/Index.vue +14 -3
  104. package/src/pages/Admin/Tickets/Index.vue +126 -126
  105. package/src/pages/Admin/Tickets/Show.vue +254 -249
  106. package/src/pages/Admin/Users/Index.vue +145 -0
  107. package/src/pages/Admin/Workflows/Builder.vue +207 -207
  108. package/src/pages/Admin/Workflows/Index.vue +235 -235
  109. package/src/pages/Admin/Workflows/Logs.vue +286 -286
  110. package/src/pages/Agent/TicketIndex.vue +112 -112
  111. package/src/pages/Agent/TicketShow.vue +547 -494
  112. package/src/pages/Customer/Index.vue +26 -1
  113. package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
  114. package/src/plugin.js +175 -175
  115. package/src/utils/mentionHighlight.js +24 -24
  116. package/src/widget/EscalatedWidget.vue +804 -804
  117. package/src/widget/index.js +254 -254
@@ -1,98 +1,98 @@
1
- <script setup>
2
- import { ref, computed } from 'vue';
3
-
4
- const props = defineProps({
5
- modelValue: { type: Number, default: 30 },
6
- options: { type: Array, default: () => [7, 30, 90, 365] },
7
- });
8
-
9
- const emit = defineEmits(['update:modelValue']);
10
-
11
- const showCustom = ref(false);
12
- const customStart = ref('');
13
- const customEnd = ref('');
14
-
15
- const isCustom = computed(() => !props.options.includes(props.modelValue));
16
-
17
- function selectPeriod(days) {
18
- showCustom.value = false;
19
- emit('update:modelValue', days);
20
- }
21
-
22
- function applyCustom() {
23
- if (customStart.value && customEnd.value) {
24
- const start = new Date(customStart.value);
25
- const end = new Date(customEnd.value);
26
- const days = Math.ceil((end - start) / (1000 * 60 * 60 * 24));
27
- if (days > 0) {
28
- emit('update:modelValue', days);
29
- showCustom.value = false;
30
- }
31
- }
32
- }
33
-
34
- function formatLabel(days) {
35
- if (days === 365) return '1y';
36
- return `${days}d`;
37
- }
38
- </script>
39
-
40
- <template>
41
- <div class="flex items-center gap-2">
42
- <button
43
- v-for="d in options"
44
- :key="d"
45
- :class="[
46
- 'rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all',
47
- modelValue === d
48
- ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white shadow-lg shadow-[var(--esc-panel-bg)]/20'
49
- : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]',
50
- ]"
51
- @click="selectPeriod(d)"
52
- >
53
- {{ formatLabel(d) }}
54
- </button>
55
- <div class="relative">
56
- <button
57
- :class="[
58
- 'rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all',
59
- isCustom
60
- ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white shadow-lg shadow-[var(--esc-panel-bg)]/20'
61
- : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]',
62
- ]"
63
- @click="showCustom = !showCustom"
64
- >
65
- Custom
66
- </button>
67
- <div
68
- v-if="showCustom"
69
- class="absolute right-0 top-full z-10 mt-2 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4 shadow-xl"
70
- >
71
- <div class="flex flex-col gap-3">
72
- <label class="text-xs font-medium text-[var(--esc-panel-text-muted)]">
73
- Start
74
- <input
75
- v-model="customStart"
76
- type="date"
77
- class="mt-1 block w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-3 py-1.5 text-sm text-[var(--esc-panel-text)]"
78
- />
79
- </label>
80
- <label class="text-xs font-medium text-[var(--esc-panel-text-muted)]">
81
- End
82
- <input
83
- v-model="customEnd"
84
- type="date"
85
- class="mt-1 block w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-3 py-1.5 text-sm text-[var(--esc-panel-text)]"
86
- />
87
- </label>
88
- <button
89
- class="rounded-lg bg-[var(--esc-panel-accent)] px-4 py-1.5 text-sm font-medium text-white transition-all hover:opacity-90"
90
- @click="applyCustom"
91
- >
92
- Apply
93
- </button>
94
- </div>
95
- </div>
96
- </div>
97
- </div>
98
- </template>
1
+ <script setup>
2
+ import { ref, computed } from 'vue';
3
+
4
+ const props = defineProps({
5
+ modelValue: { type: Number, default: 30 },
6
+ options: { type: Array, default: () => [7, 30, 90, 365] },
7
+ });
8
+
9
+ const emit = defineEmits(['update:modelValue']);
10
+
11
+ const showCustom = ref(false);
12
+ const customStart = ref('');
13
+ const customEnd = ref('');
14
+
15
+ const isCustom = computed(() => !props.options.includes(props.modelValue));
16
+
17
+ function selectPeriod(days) {
18
+ showCustom.value = false;
19
+ emit('update:modelValue', days);
20
+ }
21
+
22
+ function applyCustom() {
23
+ if (customStart.value && customEnd.value) {
24
+ const start = new Date(customStart.value);
25
+ const end = new Date(customEnd.value);
26
+ const days = Math.ceil((end - start) / (1000 * 60 * 60 * 24));
27
+ if (days > 0) {
28
+ emit('update:modelValue', days);
29
+ showCustom.value = false;
30
+ }
31
+ }
32
+ }
33
+
34
+ function formatLabel(days) {
35
+ if (days === 365) return '1y';
36
+ return `${days}d`;
37
+ }
38
+ </script>
39
+
40
+ <template>
41
+ <div class="flex items-center gap-2">
42
+ <button
43
+ v-for="d in options"
44
+ :key="d"
45
+ :class="[
46
+ 'rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all',
47
+ modelValue === d
48
+ ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white shadow-lg shadow-[var(--esc-panel-bg)]/20'
49
+ : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]',
50
+ ]"
51
+ @click="selectPeriod(d)"
52
+ >
53
+ {{ formatLabel(d) }}
54
+ </button>
55
+ <div class="relative">
56
+ <button
57
+ :class="[
58
+ 'rounded-lg px-3.5 py-1.5 text-sm font-medium transition-all',
59
+ isCustom
60
+ ? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] text-white shadow-lg shadow-[var(--esc-panel-bg)]/20'
61
+ : 'border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:bg-[var(--esc-panel-hover)] hover:text-[var(--esc-panel-text-secondary)]',
62
+ ]"
63
+ @click="showCustom = !showCustom"
64
+ >
65
+ Custom
66
+ </button>
67
+ <div
68
+ v-if="showCustom"
69
+ class="absolute right-0 top-full z-10 mt-2 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4 shadow-xl"
70
+ >
71
+ <div class="flex flex-col gap-3">
72
+ <label class="text-xs font-medium text-[var(--esc-panel-text-muted)]">
73
+ Start
74
+ <input
75
+ v-model="customStart"
76
+ type="date"
77
+ class="mt-1 block w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-3 py-1.5 text-sm text-[var(--esc-panel-text)]"
78
+ />
79
+ </label>
80
+ <label class="text-xs font-medium text-[var(--esc-panel-text-muted)]">
81
+ End
82
+ <input
83
+ v-model="customEnd"
84
+ type="date"
85
+ class="mt-1 block w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-3 py-1.5 text-sm text-[var(--esc-panel-text)]"
86
+ />
87
+ </label>
88
+ <button
89
+ class="rounded-lg bg-[var(--esc-panel-accent)] px-4 py-1.5 text-sm font-medium text-white transition-all hover:opacity-90"
90
+ @click="applyCustom"
91
+ >
92
+ Apply
93
+ </button>
94
+ </div>
95
+ </div>
96
+ </div>
97
+ </div>
98
+ </template>
@@ -1,213 +1,228 @@
1
- <script setup>
2
- import { ref, computed, inject, onMounted, onUnmounted } from 'vue';
3
-
4
- const props = defineProps({
5
- ticketReference: { type: String, required: true },
6
- ticketId: { type: [Number, String], default: null },
7
- routePrefix: { type: String, required: true },
8
- pollInterval: { type: Number, default: 30000 },
9
- showLabel: { type: Boolean, default: false },
10
- });
11
-
12
- const effectiveInterval = computed(() => Math.max(props.pollInterval, 5000));
13
- const echoAvailable = typeof window !== 'undefined' && !!window.Echo;
14
-
15
- const escDark = inject(
16
- 'esc-dark',
17
- computed(() => false),
18
- );
19
- const viewers = ref([]);
20
- const hovering = ref(false);
21
- let intervalId = null;
22
- let presenceChannel = null;
23
-
24
- async function fetchPresence() {
25
- try {
26
- const response = await fetch(route(`${props.routePrefix}.tickets.presence`, props.ticketReference), {
27
- method: 'POST',
28
- headers: {
29
- Accept: 'application/json',
30
- 'Content-Type': 'application/json',
31
- 'X-Requested-With': 'XMLHttpRequest',
32
- 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
33
- },
34
- });
35
- if (response.ok) {
36
- const data = await response.json();
37
- viewers.value = data.viewers || data || [];
38
- }
39
- } catch {
40
- // silently ignore network errors
41
- }
42
- }
43
-
44
- /**
45
- * Use Echo presence channel for real-time viewer tracking when available.
46
- * Falls back to polling when Echo is not configured.
47
- */
48
- function initPresenceChannel() {
49
- if (!echoAvailable || !props.ticketId) return false;
50
-
51
- try {
52
- presenceChannel = window.Echo.join(`escalated.tickets.${props.ticketId}`);
53
-
54
- presenceChannel
55
- .here((users) => {
56
- viewers.value = users;
57
- })
58
- .joining((user) => {
59
- if (!viewers.value.find((v) => v.id === user.id)) {
60
- viewers.value = [...viewers.value, user];
61
- }
62
- })
63
- .leaving((user) => {
64
- viewers.value = viewers.value.filter((v) => v.id !== user.id);
65
- });
66
-
67
- return true;
68
- } catch {
69
- return false;
70
- }
71
- }
72
-
73
- const tooltipText = computed(() => {
74
- if (!viewers.value.length) return '';
75
- const names = viewers.value.map((v) => v.name);
76
- return 'Also viewing: ' + names.join(', ');
77
- });
78
-
79
- const maxVisible = 4;
80
- const visibleViewers = computed(() => viewers.value.slice(0, maxVisible));
81
- const overflowCount = computed(() => Math.max(0, viewers.value.length - maxVisible));
82
-
83
- function getInitial(viewer) {
84
- return (viewer.name || '?').charAt(0).toUpperCase();
85
- }
86
-
87
- const colors = [
88
- 'bg-cyan-500',
89
- 'bg-violet-500',
90
- 'bg-amber-500',
91
- 'bg-emerald-500',
92
- 'bg-rose-500',
93
- 'bg-blue-500',
94
- 'bg-pink-500',
95
- 'bg-teal-500',
96
- ];
97
-
98
- function getColor(index) {
99
- return colors[index % colors.length];
100
- }
101
-
102
- onMounted(() => {
103
- // Prefer presence channels via Echo; fall back to polling
104
- const usingEcho = initPresenceChannel();
105
- if (!usingEcho) {
106
- fetchPresence();
107
- intervalId = setInterval(fetchPresence, effectiveInterval.value);
108
- }
109
- });
110
-
111
- onUnmounted(() => {
112
- if (intervalId) {
113
- clearInterval(intervalId);
114
- intervalId = null;
115
- }
116
- if (presenceChannel && props.ticketId) {
117
- try {
118
- window.Echo.leave(`escalated.tickets.${props.ticketId}`);
119
- } catch {
120
- // ignore
121
- }
122
- presenceChannel = null;
123
- }
124
- });
125
- </script>
126
-
127
- <template>
128
- <div
129
- v-if="viewers.length > 0"
130
- class="relative flex items-center"
131
- @mouseenter="hovering = true"
132
- @mouseleave="hovering = false"
133
- >
134
- <!-- Avatar stack -->
135
- <TransitionGroup
136
- tag="div"
137
- class="flex -space-x-2"
138
- enter-active-class="transition-all duration-300 ease-out"
139
- enter-from-class="opacity-0 scale-75 -ml-7"
140
- enter-to-class="opacity-100 scale-100 ml-0"
141
- leave-active-class="transition-all duration-200 ease-in"
142
- leave-from-class="opacity-100 scale-100"
143
- leave-to-class="opacity-0 scale-75 -ml-7"
144
- >
145
- <div
146
- v-for="(viewer, index) in visibleViewers"
147
- :key="viewer.id || viewer.name"
148
- :aria-label="viewer.name"
149
- :class="[
150
- 'relative flex h-7 w-7 items-center justify-center rounded-full text-xs font-semibold text-white ring-2',
151
- getColor(index),
152
- escDark ? 'ring-neutral-900' : 'ring-white',
153
- ]"
154
- >
155
- {{ getInitial(viewer) }}
156
- <!-- Pulsing live indicator on first avatar -->
157
- <span v-if="index === 0" class="absolute -right-0.5 -top-0.5 flex h-2.5 w-2.5">
158
- <span
159
- class="absolute inline-flex h-full w-full animate-ping rounded-full bg-emerald-400 opacity-75"
160
- ></span>
161
- <span class="relative inline-flex h-2.5 w-2.5 rounded-full bg-emerald-500"></span>
162
- </span>
163
- </div>
164
- <div
165
- v-if="overflowCount > 0"
166
- :key="'overflow'"
167
- :class="[
168
- 'flex h-7 w-7 items-center justify-center rounded-full text-xs font-semibold ring-2',
169
- escDark
170
- ? 'bg-white/[0.08] text-neutral-300 ring-neutral-900'
171
- : 'bg-gray-200 text-gray-600 ring-white',
172
- ]"
173
- >
174
- +{{ overflowCount }}
175
- </div>
176
- </TransitionGroup>
177
-
178
- <!-- Viewer count label -->
179
- <span
180
- v-if="showLabel"
181
- aria-live="polite"
182
- :class="['ml-2 text-xs font-medium', escDark ? 'text-neutral-400' : 'text-gray-500']"
183
- >
184
- {{ viewers.length }} viewing
185
- </span>
186
-
187
- <!-- Tooltip -->
188
- <Transition
189
- enter-active-class="transition duration-100 ease-out"
190
- enter-from-class="opacity-0 translate-y-1"
191
- enter-to-class="opacity-100 translate-y-0"
192
- leave-active-class="transition duration-75 ease-in"
193
- leave-from-class="opacity-100 translate-y-0"
194
- leave-to-class="opacity-0 translate-y-1"
195
- >
196
- <div
197
- v-if="hovering"
198
- :class="[
199
- 'absolute left-1/2 top-full z-50 mt-2 -translate-x-1/2 whitespace-nowrap rounded-lg px-3 py-1.5 text-xs font-medium shadow-lg',
200
- escDark ? 'border border-white/[0.06] bg-neutral-800 text-neutral-200' : 'bg-gray-900 text-white',
201
- ]"
202
- >
203
- {{ tooltipText }}
204
- <div
205
- :class="[
206
- 'absolute -top-1 left-1/2 h-2 w-2 -translate-x-1/2 rotate-45',
207
- escDark ? 'bg-neutral-800' : 'bg-gray-900',
208
- ]"
209
- ></div>
210
- </div>
211
- </Transition>
212
- </div>
213
- </template>
1
+ <script setup>
2
+ import { ref, computed, inject, onUnmounted, watch } from 'vue';
3
+
4
+ const props = defineProps({
5
+ ticketReference: { type: String, required: true },
6
+ ticketId: { type: [Number, String], default: null },
7
+ routePrefix: { type: String, required: true },
8
+ pollInterval: { type: Number, default: 30000 },
9
+ showLabel: { type: Boolean, default: false },
10
+ });
11
+
12
+ const effectiveInterval = computed(() => Math.max(props.pollInterval, 5000));
13
+ const echoAvailable = typeof window !== 'undefined' && !!window.Echo;
14
+
15
+ const escDark = inject(
16
+ 'esc-dark',
17
+ computed(() => false),
18
+ );
19
+ const viewers = ref([]);
20
+ const hovering = ref(false);
21
+ let intervalId = null;
22
+ let presenceChannel = null;
23
+ // Track the exact channel name we joined so we leave the RIGHT channel when the
24
+ // ticket changes — props.ticketId would already hold the new id by then.
25
+ let joinedChannelName = null;
26
+
27
+ async function fetchPresence() {
28
+ try {
29
+ const response = await fetch(route(`${props.routePrefix}.tickets.presence`, props.ticketReference), {
30
+ method: 'POST',
31
+ headers: {
32
+ Accept: 'application/json',
33
+ 'Content-Type': 'application/json',
34
+ 'X-Requested-With': 'XMLHttpRequest',
35
+ 'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
36
+ },
37
+ });
38
+ if (response.ok) {
39
+ const data = await response.json();
40
+ viewers.value = data.viewers || data || [];
41
+ }
42
+ } catch {
43
+ // silently ignore network errors
44
+ }
45
+ }
46
+
47
+ /**
48
+ * Use Echo presence channel for real-time viewer tracking when available.
49
+ * Falls back to polling when Echo is not configured.
50
+ */
51
+ function initPresenceChannel() {
52
+ if (!echoAvailable || !props.ticketId) return false;
53
+
54
+ try {
55
+ joinedChannelName = `escalated.tickets.${props.ticketId}`;
56
+ presenceChannel = window.Echo.join(joinedChannelName);
57
+
58
+ presenceChannel
59
+ .here((users) => {
60
+ viewers.value = users;
61
+ })
62
+ .joining((user) => {
63
+ if (!viewers.value.find((v) => v.id === user.id)) {
64
+ viewers.value = [...viewers.value, user];
65
+ }
66
+ })
67
+ .leaving((user) => {
68
+ viewers.value = viewers.value.filter((v) => v.id !== user.id);
69
+ });
70
+
71
+ return true;
72
+ } catch {
73
+ return false;
74
+ }
75
+ }
76
+
77
+ const tooltipText = computed(() => {
78
+ if (!viewers.value.length) return '';
79
+ const names = viewers.value.map((v) => v.name);
80
+ return 'Also viewing: ' + names.join(', ');
81
+ });
82
+
83
+ const maxVisible = 4;
84
+ const visibleViewers = computed(() => viewers.value.slice(0, maxVisible));
85
+ const overflowCount = computed(() => Math.max(0, viewers.value.length - maxVisible));
86
+
87
+ function getInitial(viewer) {
88
+ return (viewer.name || '?').charAt(0).toUpperCase();
89
+ }
90
+
91
+ const colors = [
92
+ 'bg-cyan-500',
93
+ 'bg-violet-500',
94
+ 'bg-amber-500',
95
+ 'bg-emerald-500',
96
+ 'bg-rose-500',
97
+ 'bg-blue-500',
98
+ 'bg-pink-500',
99
+ 'bg-teal-500',
100
+ ];
101
+
102
+ function getColor(index) {
103
+ return colors[index % colors.length];
104
+ }
105
+
106
+ function teardown() {
107
+ if (intervalId) {
108
+ clearInterval(intervalId);
109
+ intervalId = null;
110
+ }
111
+ if (presenceChannel) {
112
+ try {
113
+ window.Echo.leave(joinedChannelName);
114
+ } catch {
115
+ // ignore
116
+ }
117
+ presenceChannel = null;
118
+ joinedChannelName = null;
119
+ }
120
+ }
121
+
122
+ function start() {
123
+ // Tear down any subscription for the previously viewed ticket first. Inertia
124
+ // reuses this component across ticket navigation, so without re-initialising
125
+ // we would keep showing the old ticket's viewers and leak its channel.
126
+ teardown();
127
+ viewers.value = [];
128
+ // Prefer presence channels via Echo; fall back to polling
129
+ const usingEcho = initPresenceChannel();
130
+ if (!usingEcho) {
131
+ fetchPresence();
132
+ intervalId = setInterval(fetchPresence, effectiveInterval.value);
133
+ }
134
+ }
135
+
136
+ // (Re)initialise whenever the ticket identity changes; `immediate` covers mount.
137
+ watch(() => [props.ticketId, props.ticketReference], start, { immediate: true });
138
+
139
+ onUnmounted(teardown);
140
+ </script>
141
+
142
+ <template>
143
+ <div
144
+ v-if="viewers.length > 0"
145
+ class="relative flex items-center"
146
+ @mouseenter="hovering = true"
147
+ @mouseleave="hovering = false"
148
+ >
149
+ <!-- Avatar stack -->
150
+ <TransitionGroup
151
+ tag="div"
152
+ class="flex -space-x-2"
153
+ enter-active-class="transition-all duration-300 ease-out"
154
+ enter-from-class="opacity-0 scale-75 -ml-7"
155
+ enter-to-class="opacity-100 scale-100 ml-0"
156
+ leave-active-class="transition-all duration-200 ease-in"
157
+ leave-from-class="opacity-100 scale-100"
158
+ leave-to-class="opacity-0 scale-75 -ml-7"
159
+ >
160
+ <div
161
+ v-for="(viewer, index) in visibleViewers"
162
+ :key="viewer.id || viewer.name"
163
+ :aria-label="viewer.name"
164
+ :class="[
165
+ 'relative flex h-7 w-7 items-center justify-center rounded-full text-xs font-semibold text-white ring-2',
166
+ getColor(index),
167
+ escDark ? 'ring-neutral-900' : 'ring-white',
168
+ ]"
169
+ >
170
+ {{ getInitial(viewer) }}
171
+ <!-- Pulsing live indicator on first avatar -->
172
+ <span v-if="index === 0" class="absolute -right-0.5 -top-0.5 flex h-2.5 w-2.5">
173
+ <span
174
+ class="absolute inline-flex h-full w-full animate-ping rounded-full bg-emerald-400 opacity-75"
175
+ ></span>
176
+ <span class="relative inline-flex h-2.5 w-2.5 rounded-full bg-emerald-500"></span>
177
+ </span>
178
+ </div>
179
+ <div
180
+ v-if="overflowCount > 0"
181
+ :key="'overflow'"
182
+ :class="[
183
+ 'flex h-7 w-7 items-center justify-center rounded-full text-xs font-semibold ring-2',
184
+ escDark
185
+ ? 'bg-white/[0.08] text-neutral-300 ring-neutral-900'
186
+ : 'bg-gray-200 text-gray-600 ring-white',
187
+ ]"
188
+ >
189
+ +{{ overflowCount }}
190
+ </div>
191
+ </TransitionGroup>
192
+
193
+ <!-- Viewer count label -->
194
+ <span
195
+ v-if="showLabel"
196
+ aria-live="polite"
197
+ :class="['ml-2 text-xs font-medium', escDark ? 'text-neutral-400' : 'text-gray-500']"
198
+ >
199
+ {{ viewers.length }} viewing
200
+ </span>
201
+
202
+ <!-- Tooltip -->
203
+ <Transition
204
+ enter-active-class="transition duration-100 ease-out"
205
+ enter-from-class="opacity-0 translate-y-1"
206
+ enter-to-class="opacity-100 translate-y-0"
207
+ leave-active-class="transition duration-75 ease-in"
208
+ leave-from-class="opacity-100 translate-y-0"
209
+ leave-to-class="opacity-0 translate-y-1"
210
+ >
211
+ <div
212
+ v-if="hovering"
213
+ :class="[
214
+ 'absolute left-1/2 top-full z-50 mt-2 -translate-x-1/2 whitespace-nowrap rounded-lg px-3 py-1.5 text-xs font-medium shadow-lg',
215
+ escDark ? 'border border-white/[0.06] bg-neutral-800 text-neutral-200' : 'bg-gray-900 text-white',
216
+ ]"
217
+ >
218
+ {{ tooltipText }}
219
+ <div
220
+ :class="[
221
+ 'absolute -top-1 left-1/2 h-2 w-2 -translate-x-1/2 rotate-45',
222
+ escDark ? 'bg-neutral-800' : 'bg-gray-900',
223
+ ]"
224
+ ></div>
225
+ </div>
226
+ </Transition>
227
+ </div>
228
+ </template>