@webex/contact-center 3.11.0 → 3.12.0-auth-prejoin-fetch.1

package/dist/services/task/state-machine/uiControlsComputer.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_types","require","_WebexCallingUtils","_constants","_TaskUtils","_constants2","_constants3","DISABLED","isVisible","isEnabled","VISIBLE_ENABLED","VISIBLE_DISABLED","withWxAppTelephonyControls","controls","isWxAppEngaged","currentLeg","isWrappingUp","mute","keypad","getDefaultInteractionUIControls","accept","decline","hold","end","transfer","consult","consultTransfer","endConsult","recording","conference","wrapup","exitConference","transferConference","mergeToConference","switch","createTaskUIControls","main","activeLeg","consultTransferDestinations","getDefaultUIControls","getConsultTransferDestinations","config","taskData","destinationConfig","consultTransferConfig","isVoice","channelType","TASK_CHANNEL_TYPE","VOICE","interaction","direction","contactDirection","type","toUpperCase","destinations","accessBuddyTeam","COLLABORATION_ACCESS","NONE","push","CONSULT_TRANSFER_DESTINATION_TYPE","AGENT","accessQueue","canConsultQueue","allowConsultToQueue","canTransferQueue","INBOUND_DIRECTION","OUTDIAL_DIRECTION","callProcessingDetails","outdialTransferToQueueEnabled","QUEUE","DIALNUMBER","accessEntryPoint","ENTRYPOINT","hasConsultMediaInInteraction","consultMediaResourceId","media","hasConsultLeg","Object","values","some","entry","mType","Boolean","isSelfActiveConsultInitiator","consultInitiator","selfAgentId","selfParticipant","selfInConsultCall","consultingAgentId","consultState","computeVoiceInteractionUIControls","state","context","fallbackTaskData","TaskState","IDLE","mainCallId","mainInteractionId","interactionId","isWebrtc","voiceVariant","VOICE_VARIANT","WEBRTC","isOutdial","outboundType","serverHold","getServerHoldStateForControls","customerInCall","getIsCustomerInCall","customerPresent","participants","p","pType","hasLeft","participantCount","getConferenceParticipantsCount","maxParticipants","MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE","agentId","enableWxBetterTogether","wxAppDeviceDetails","getWebexCallingDeviceDetailsForAgent","undefined","isWxAppParticipant","deviceType","isWxAppOffer","OFFERED","isWxAppInboundOffer","isWxAppOutdialOffer","wxAppAnswerPending","wxAppAcceptInFlight","isWxAppEngagedForControls","consultInProgress","getIsConsultInProgressForConferenceControls","conferenceFromBackend","getIsConferenceInProgress","consultDestinationAgentJoined","consultDestinationType","consultCallHeld","consultFromConference","hideBlindTransferForEpDnPendingMerge","recordingControlsAvailable","isEpDnConsult","stateImpliesHeld","HELD","RESUME_INITIATING","stateImpliesConnected","CONNECTED","HOLD_INITIATING","isHeld","isConnected","isConsulting","CONSULTING","CONSULT_INITIATING","CONF_INITIATING","isConferencing","CONFERENCING","WRAPPING_UP","selfInMainCall","includes","consultMedia","find","mediaResourceId","hasConsultMedia","isSecondaryConsultRejectedWhileEpDnActive","isSelfConsultCompleted","isConsulted","isConsultEndedForSelf","isEpDnPendingConferenceMergeUi","INTERACTION_STATE","POST_CALL","isEpDnPostCallCustomerLeft","effectiveConsultInProgress","effectiveConsultInitiator","effectiveConsultCallHeld","effectiveConsultFromConference","effectiveConsultDestinationAgentJoined","effectiveHasConsultMedia","isConsultDestinationReady","conferenceActive","inConference","isSoleAgentOnCall","getIsConsultedAgentForControls","isActive","hasFullControls","selfActiveConsultInitiator","consultOwnedBySelf","selfConsultPendingOnConsultMedia","ownerParticipant","owner","otherAgentConsultInProgress","participant","id","String","currentState","isHydratedConferenceConsultPending","hasParallelConsultLeg","activeLegForConferenceConsult","isCurrentLegActive","isConferenceConsultTransferContext","consultLegOnHold","conferenceHoldParticipant","postDeclineHeldMainLeg","postConsultCompletedHeldMainLeg","nonOwnerPostConsultCompletedHeldMainLeg","isConsultPendingBeforeJoin","hideExitConferenceWhileConsultPending","hideExitConferenceDuringActiveConsultFromConference","hideExitConferenceOnMainLegForEpDnConsultFromConference","forceHeldPostConsultControls","selfOnConsultLeg","showMainLegConferenceControlsDuringConsult","allowHeldMainLegControlsForNonInitiator","isConsultRequestedPhase","isConsultUnansweredFailure","shouldHideBlindTransferForEpDnPendingConferenceMerge","recordingControl","isRecordingEnabled","isTerminated","canHold","isConsultedActiveMainLeg","isEndTaskEnabled","isConnectedOrHeld","canRetryConsult","canFromConference","canFromConnected","isEndConsultEnabled","consultingFromConference","consultLegTransferAvailable","selfConsultingOnParticipantState","conferenceTransferAvailable","computeDigitalInteractionUIControls","getVoiceLegState","mainState","isConsultingState","selfConsultingOnConsultMedia","isHold","resolvedMainId","isMainHeld","mainMediaId","computeUIControls","TERMINATED","COMPLETED","uiControlConfig","mainControls","consultControls","DIGITAL","haveInteractionUIControlsChanged","previous","next","keys","key","prev","curr","haveDestinationListChanged","length","destination","index","haveUIControlsChanged"],"sources":["uiControlsComputer.ts"],"sourcesContent":["/**\n * UI Controls Computer - Centralized logic for computing UI control states\n */\n\nimport {\n  CONSULT_TRANSFER_DESTINATION_TYPE,\n  InteractionUIControls,\n  TASK_CHANNEL_TYPE,\n  TaskData,\n  TaskUILeg,\n  TaskUIControls,\n  VOICE_VARIANT,\n} from '../types';\nimport {TaskContext, UIControlConfig} from './types';\nimport {\n  getWebexCallingDeviceDetailsForAgent,\n  isWxAppEngagedForControls,\n} from '../WebexCallingUtils';\nimport {TaskState, MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE, INTERACTION_STATE} from './constants';\nimport {\n  getIsCustomerInCall,\n  getConferenceParticipantsCount,\n  getIsConferenceInProgress,\n  getIsConsultInProgressForConferenceControls,\n  getIsConsultedAgentForControls,\n  getServerHoldStateForControls,\n} from '../TaskUtils';\nimport {INBOUND_DIRECTION, OUTDIAL_DIRECTION} from '../../../constants';\nimport {COLLABORATION_ACCESS} from '../../config/constants';\n\ntype DestinationControls = TaskUIControls['consultTransferDestinations'];\n\nconst DISABLED = {isVisible: false, isEnabled: false} as const;\nconst VISIBLE_ENABLED = {isVisible: true, isEnabled: true} as const;\nconst VISIBLE_DISABLED = {isVisible: true, isEnabled: false} as const;\n\n/** wxApp telephony controls live on the main leg only (mute/keypad via wxApp APIs). */\nfunction withWxAppTelephonyControls(\n  controls: InteractionUIControls,\n  isWxAppEngaged: boolean,\n  currentLeg: TaskUILeg,\n  isWrappingUp: boolean\n): InteractionUIControls {\n  if (!isWxAppEngaged || isWrappingUp) {\n    return controls;\n  }\n\n  if (currentLeg === 'main') {\n    return {\n      ...controls,\n      mute: VISIBLE_ENABLED,\n      keypad: VISIBLE_ENABLED,\n    };\n  }\n\n  return {\n    ...controls,\n    mute: DISABLED,\n    keypad: DISABLED,\n  };\n}\n\nfunction getDefaultInteractionUIControls(): InteractionUIControls {\n  return {\n    accept: DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: DISABLED,\n    transfer: DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n    keypad: DISABLED,\n  };\n}\n\nfunction createTaskUIControls(\n  main: InteractionUIControls,\n  consult: InteractionUIControls,\n  activeLeg: TaskUILeg,\n  consultTransferDestinations: DestinationControls = {\n    consult: [],\n    transfer: [],\n  }\n): TaskUIControls {\n  return {\n    main,\n    consult,\n    activeLeg,\n    consultTransferDestinations,\n  };\n}\n\nexport function getDefaultUIControls(): TaskUIControls {\n  return createTaskUIControls(\n    getDefaultInteractionUIControls(),\n    getDefaultInteractionUIControls(),\n    'main'\n  );\n}\n\nfunction getConsultTransferDestinations(\n  config: UIControlConfig,\n  taskData?: TaskData | null\n): DestinationControls {\n  const destinationConfig = config.consultTransferConfig;\n  if (!destinationConfig) {\n    return {consult: [], transfer: []};\n  }\n\n  const isVoice = config.channelType === TASK_CHANNEL_TYPE.VOICE;\n  const interaction = taskData?.interaction;\n  const direction = interaction?.contactDirection?.type?.toUpperCase();\n  const destinations: DestinationControls = {\n    consult: [],\n    transfer: [],\n  };\n\n  if (destinationConfig.accessBuddyTeam?.toUpperCase() !== COLLABORATION_ACCESS.NONE) {\n    destinations.consult.push(CONSULT_TRANSFER_DESTINATION_TYPE.AGENT);\n    destinations.transfer.push(CONSULT_TRANSFER_DESTINATION_TYPE.AGENT);\n  }\n\n  if (destinationConfig.accessQueue?.toUpperCase() !== COLLABORATION_ACCESS.NONE) {\n    const canConsultQueue = !isVoice || destinationConfig.allowConsultToQueue;\n    const canTransferQueue =\n      !isVoice ||\n      direction === INBOUND_DIRECTION ||\n      (direction === OUTDIAL_DIRECTION &&\n        interaction?.callProcessingDetails?.outdialTransferToQueueEnabled === true);\n\n    if (canConsultQueue) destinations.consult.push(CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE);\n    if (canTransferQueue) destinations.transfer.push(CONSULT_TRANSFER_DESTINATION_TYPE.QUEUE);\n  }\n\n  if (isVoice) {\n    destinations.consult.push(CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER);\n    destinations.transfer.push(CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER);\n\n    if (destinationConfig.accessEntryPoint?.toUpperCase() !== COLLABORATION_ACCESS.NONE) {\n      destinations.consult.push(CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT);\n      destinations.transfer.push(CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT);\n    }\n  }\n\n  return destinations;\n}\n\n/** Consult media must exist on the interaction payload, not only as a stale resource id. */\nfunction hasConsultMediaInInteraction(\n  interaction: TaskData['interaction'] | undefined,\n  consultMediaResourceId?: string\n): boolean {\n  const media = interaction?.media ?? {};\n  const hasConsultLeg = Object.values(media).some((entry: any) => entry?.mType === 'consult');\n\n  if (hasConsultLeg) return true;\n  if (!consultMediaResourceId) return false;\n\n  return Boolean(media[consultMediaResourceId]);\n}\n\n/** True when this agent is actively initiating a consult, not a stale context flag alone (CAI-8329). */\nfunction isSelfActiveConsultInitiator(\n  consultInitiator: boolean,\n  selfAgentId: string | undefined,\n  selfParticipant: {consultState?: string} | null | undefined,\n  selfInConsultCall: boolean,\n  consultingAgentId?: string\n): boolean {\n  return (\n    consultInitiator &&\n    (selfParticipant?.consultState === 'consultInitiated' ||\n      selfParticipant?.consultState === 'consulting' ||\n      selfInConsultCall ||\n      (Boolean(consultingAgentId) && consultingAgentId === selfAgentId))\n  );\n}\n\nfunction computeVoiceInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData,\n  currentLeg: TaskUILeg = 'main'\n): InteractionUIControls {\n  // Early exit for idle\n  if (state === TaskState.IDLE) {\n    return getDefaultInteractionUIControls();\n  }\n\n  // Prefer live task.data (fallback) over stale state-machine snapshot during multi-login sync.\n  const taskData = fallbackTaskData ?? context.taskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const isWebrtc = config.voiceVariant === VOICE_VARIANT.WEBRTC;\n  const isOutdial = interaction?.outboundType === 'OUTDIAL';\n  const serverHold = getServerHoldStateForControls(context, mainCallId, fallbackTaskData);\n\n  // Backend-derived checks\n  const customerInCall =\n    interaction && mainCallId ? getIsCustomerInCall(interaction, mainCallId) : false;\n  // EP-DN/secondary legs can have incomplete media participant lists; fall back to participants map.\n  const customerPresent =\n    customerInCall ||\n    Boolean(\n      interaction &&\n        interaction.participants &&\n        Object.values(interaction.participants).some(\n          (p: any) => p?.pType === 'Customer' && !p?.hasLeft\n        )\n    );\n  const participantCount =\n    interaction && mainCallId ? getConferenceParticipantsCount(interaction, mainCallId) : 0;\n  const maxParticipants = participantCount >= MAX_PARTICIPANTS_IN_MULTIPARTY_CONFERENCE;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n  const enableWxBetterTogether = config.enableWxBetterTogether ?? false;\n  const wxAppDeviceDetails = enableWxBetterTogether\n    ? getWebexCallingDeviceDetailsForAgent(selfAgentId, interaction?.participants)\n    : undefined;\n  const isWxAppParticipant = enableWxBetterTogether && wxAppDeviceDetails?.deviceType === 'wxApp';\n  const isWxAppOffer =\n    isWxAppParticipant && Boolean(wxAppDeviceDetails) && state === TaskState.OFFERED;\n  const isWxAppInboundOffer = isWxAppOffer && !isOutdial;\n  const isWxAppOutdialOffer = isWxAppOffer && isOutdial;\n  const wxAppAnswerPending = config.wxAppAnswerPending ?? false;\n  const wxAppAcceptInFlight = config.wxAppAcceptInFlight ?? false;\n  const isWxAppEngaged = isWxAppEngagedForControls(\n    enableWxBetterTogether,\n    selfAgentId,\n    interaction?.participants,\n    state\n  );\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const conferenceFromBackend = taskData ? getIsConferenceInProgress(taskData) : false;\n  // Note: ownership is used by some controls; keep computations local to those controls\n\n  // Context flags (set by state machine actions)\n  const {\n    consultInitiator,\n    consultDestinationAgentJoined,\n    consultDestinationType,\n    consultCallHeld,\n    consultFromConference,\n    hideBlindTransferForEpDnPendingMerge,\n  } = context;\n  const {recordingControlsAvailable} = context;\n\n  // EP_DN consults are \"ready\" as soon as the consult is created (EP accepts routing immediately).\n  // Backend sends destinationType as 'EP-DN'; SDK method uses 'entryPoint' — check both.\n  const isEpDnConsult =\n    consultDestinationType === 'entryPoint' || consultDestinationType === ('EP-DN' as any);\n\n  const stateImpliesHeld = state === TaskState.HELD || state === TaskState.RESUME_INITIATING;\n  const stateImpliesConnected =\n    state === TaskState.CONNECTED || state === TaskState.HOLD_INITIATING;\n  const isHeld = stateImpliesHeld || serverHold === true;\n  const isConnected = stateImpliesConnected || (!stateImpliesHeld && serverHold === false);\n\n  // State categories for cleaner logic\n  const isConsulting =\n    state === TaskState.CONSULTING ||\n    state === TaskState.CONSULT_INITIATING ||\n    state === TaskState.CONF_INITIATING;\n  const isConferencing = state === TaskState.CONFERENCING;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n  const selfInMainCall =\n    Boolean(selfAgentId) &&\n    Boolean(mainCallId) &&\n    Boolean(interaction?.media?.[mainCallId]?.participants?.includes(selfAgentId as string));\n  const consultMedia = Object.values(interaction?.media ?? {}).find(\n    (media: any) =>\n      media?.mediaResourceId === taskData?.consultMediaResourceId || media?.mType === 'consult'\n  ) as {participants?: string[]} | undefined;\n  const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n  const selfInConsultCall =\n    Boolean(selfAgentId) && Boolean(consultMedia?.participants?.includes(selfAgentId as string));\n  const hasConsultMedia = hasConsultMediaInInteraction(\n    interaction,\n    taskData?.consultMediaResourceId\n  );\n  const isSecondaryConsultRejectedWhileEpDnActive =\n    taskData?.type === 'AgentConsultFailed' && hideBlindTransferForEpDnPendingMerge;\n  const isSelfConsultCompleted =\n    selfParticipant?.consultState === 'consultCompleted' && taskData?.isConsulted === false;\n  const isConsultEndedForSelf =\n    taskData?.type === 'AgentConsultEnded' ||\n    (taskData?.type === 'AgentConsultFailed' && !isSecondaryConsultRejectedWhileEpDnActive) ||\n    isSelfConsultCompleted;\n  // EP-DN consult merged to conference before destination joins main (CAI-8329).\n  // Context flag is set in actions.ts; treat as main-leg conference UI only here.\n  const isEpDnPendingConferenceMergeUi =\n    hideBlindTransferForEpDnPendingMerge &&\n    participantCount <= 1 &&\n    (isConferencing ||\n      conferenceFromBackend ||\n      interaction?.state === INTERACTION_STATE.POST_CALL) &&\n    !isConsultEndedForSelf;\n  const isEpDnPostCallCustomerLeft = isEpDnPendingConferenceMergeUi && !customerPresent;\n  const effectiveConsultInProgress = isEpDnPendingConferenceMergeUi ? false : consultInProgress;\n  const effectiveConsultInitiator = isConsultEndedForSelf ? false : consultInitiator;\n  const effectiveConsultCallHeld = isConsultEndedForSelf ? false : consultCallHeld;\n  const effectiveConsultFromConference = isConsultEndedForSelf ? false : consultFromConference;\n  const effectiveConsultDestinationAgentJoined = isConsultEndedForSelf\n    ? false\n    : consultDestinationAgentJoined;\n  // After a consult ends for self, the backend stops sending consult media but the merged\n  // task.data can still carry the stale consult-media entry (reconcileData never deletes keys).\n  // Treat it as gone so post-consult main-leg controls (consult retry) are not blocked.\n  const effectiveHasConsultMedia = isConsultEndedForSelf ? false : hasConsultMedia;\n  const isConsultDestinationReady = effectiveConsultDestinationAgentJoined || isEpDnConsult;\n  const conferenceActive =\n    isConferencing || conferenceFromBackend || effectiveConsultFromConference;\n  // Treat consult initiator as \"in conference\" even if mainCall participant list lags while consulting.\n  const inConference =\n    conferenceActive && (isConferencing || selfInMainCall || effectiveConsultInitiator);\n\n  // Check if this is a consulted agent (must be after isConsulting is computed).\n  const isSoleAgentOnCall =\n    participantCount <= 1 && selfInMainCall && !isConsulting && !inConference;\n  const isConsulted =\n    inConference || isSoleAgentOnCall\n      ? false\n      : getIsConsultedAgentForControls(taskData, context, isConsulting) ||\n        (!effectiveConsultInitiator &&\n          (selfParticipant?.isConsulted === true ||\n            selfParticipant?.consultState === 'consulting'));\n\n  // Active call = can perform call operations\n  const isActive =\n    state === TaskState.CONNECTED ||\n    state === TaskState.HELD ||\n    state === TaskState.HOLD_INITIATING ||\n    state === TaskState.RESUME_INITIATING ||\n    isConsulting ||\n    isConferencing;\n\n  // Consulted agents have limited controls until they're in conference or wrapup\n  // Use inConference (not isConferencing) so controls remain enabled after state downgrade\n  const hasFullControls = !isConsulted || effectiveConsultInitiator || inConference || isWrappingUp;\n  const selfActiveConsultInitiator = isSelfActiveConsultInitiator(\n    effectiveConsultInitiator,\n    selfAgentId,\n    selfParticipant,\n    selfInConsultCall,\n    taskData?.consultingAgentId\n  );\n  const consultOwnedBySelf = !isEpDnPendingConferenceMergeUi && selfActiveConsultInitiator;\n  const selfConsultPendingOnConsultMedia =\n    selfParticipant?.consultState === 'consultInitiated' &&\n    !taskData?.isConsulted &&\n    hasConsultMedia;\n  const ownerParticipant = interaction?.owner\n    ? interaction.participants?.[interaction.owner]\n    : undefined;\n  const otherAgentConsultInProgress = Boolean(\n    interaction?.participants &&\n      Object.values(interaction.participants).some((participant: any) => {\n        if (!participant || participant.hasLeft) return false;\n        if (participant.id === selfAgentId) return false;\n        if (String(participant.pType ?? '').toUpperCase() !== 'AGENT') return false;\n\n        return (\n          participant.consultState === 'consultInitiated' ||\n          participant.consultState === 'consultReserved' ||\n          participant.consultState === 'consulting' ||\n          participant.currentState === 'consulting'\n        );\n      })\n  );\n  const isHydratedConferenceConsultPending =\n    inConference && selfConsultPendingOnConsultMedia && !effectiveConsultDestinationAgentJoined;\n  const hasParallelConsultLeg =\n    !isConsultEndedForSelf &&\n    consultOwnedBySelf &&\n    !isConsulting &&\n    !isConsulted &&\n    (effectiveConsultInProgress || effectiveConsultCallHeld || hasConsultMedia);\n  const activeLegForConferenceConsult = effectiveConsultCallHeld ? 'main' : 'consult';\n  const isCurrentLegActive = currentLeg === activeLegForConferenceConsult;\n  const isConferenceConsultTransferContext =\n    inConference && selfActiveConsultInitiator && hasConsultMedia && isConsultDestinationReady;\n  const consultLegOnHold = isConsulting && effectiveConsultCallHeld;\n  const callProcessingDetails = interaction?.callProcessingDetails as\n    | {conferenceHoldParticipant?: boolean | string}\n    | undefined;\n  const conferenceHoldParticipant =\n    callProcessingDetails?.conferenceHoldParticipant === true ||\n    callProcessingDetails?.conferenceHoldParticipant === 'true';\n  const postDeclineHeldMainLeg =\n    consultInitiator &&\n    !consultDestinationAgentJoined &&\n    isHeld &&\n    inConference &&\n    conferenceHoldParticipant;\n  const postConsultCompletedHeldMainLeg =\n    selfParticipant?.consultState === 'consultCompleted' && isHeld && inConference && !isConsulting;\n  const nonOwnerPostConsultCompletedHeldMainLeg =\n    isHeld &&\n    inConference &&\n    !isConsulting &&\n    !consultInitiator &&\n    Boolean(selfAgentId) &&\n    Boolean(interaction?.owner) &&\n    selfAgentId !== interaction?.owner &&\n    ownerParticipant?.consultState === 'consultCompleted';\n  const isConsultPendingBeforeJoin =\n    selfParticipant?.consultState === 'consultInitiated' && !consultDestinationAgentJoined;\n  const hideExitConferenceWhileConsultPending =\n    currentLeg === 'main' &&\n    inConference &&\n    isConsultPendingBeforeJoin &&\n    (consultFromConference ||\n      consultInitiator ||\n      taskData?.type === 'AgentConsultCreated' ||\n      effectiveConsultInProgress ||\n      isConsulting);\n  const hideExitConferenceDuringActiveConsultFromConference =\n    inConference &&\n    selfActiveConsultInitiator &&\n    consultDestinationAgentJoined &&\n    (isConsulting ||\n      taskData?.type === 'AgentConsulting' ||\n      selfParticipant?.consultState === 'consulting');\n  const hideExitConferenceOnMainLegForEpDnConsultFromConference =\n    currentLeg === 'main' &&\n    inConference &&\n    consultFromConference &&\n    selfActiveConsultInitiator &&\n    (isConsulting ||\n      effectiveConsultInProgress ||\n      taskData?.type === 'AgentConsultCreated' ||\n      taskData?.type === 'AgentConsulting' ||\n      selfParticipant?.consultState === 'consultInitiated' ||\n      selfParticipant?.consultState === 'consulting');\n  const forceHeldPostConsultControls =\n    !hideExitConferenceWhileConsultPending &&\n    (postDeclineHeldMainLeg || postConsultCompletedHeldMainLeg);\n  const selfOnConsultLeg =\n    selfParticipant?.consultState === 'consulting' ||\n    selfParticipant?.currentState === 'consulting';\n  const showMainLegConferenceControlsDuringConsult =\n    currentLeg === 'main' && inConference && effectiveConsultInProgress && !selfOnConsultLeg;\n  const allowHeldMainLegControlsForNonInitiator =\n    showMainLegConferenceControlsDuringConsult && !isHydratedConferenceConsultPending;\n  const isConsultRequestedPhase =\n    isConsultPendingBeforeJoin &&\n    !isConsulted &&\n    (consultInitiator ||\n      (Boolean(selfAgentId) &&\n        selfParticipant?.consultState === 'consultInitiated' &&\n        taskData?.agentId === selfAgentId));\n  const isConsultUnansweredFailure =\n    currentLeg === 'main' &&\n    !inConference &&\n    !taskData?.isConsulted &&\n    !effectiveHasConsultMedia &&\n    isHeld &&\n    selfParticipant?.consultState === 'consultCompleted' &&\n    (taskData?.type === 'AgentConsultFailed' ||\n      taskData?.type === 'AgentConsultEnded' ||\n      isConsultEndedForSelf);\n  // EP-DN consult merged to conference before a second agent joins main: hide blind transfer (CAI-8329).\n  const shouldHideBlindTransferForEpDnPendingConferenceMerge = isEpDnPendingConferenceMergeUi;\n\n  if (isConsultUnansweredFailure) {\n    const recordingControl =\n      recordingControlsAvailable && config.isRecordingEnabled && !inConference\n        ? VISIBLE_ENABLED\n        : DISABLED;\n\n    return withWxAppTelephonyControls(\n      {\n        ...getDefaultInteractionUIControls(),\n        hold: VISIBLE_ENABLED,\n        transfer: VISIBLE_ENABLED,\n        consult: VISIBLE_ENABLED,\n        recording: recordingControl,\n        end: VISIBLE_DISABLED,\n      },\n      isWxAppEngaged,\n      currentLeg,\n      isWrappingUp\n    );\n  }\n\n  if (isConsultRequestedPhase && !isEpDnPendingConferenceMergeUi) {\n    if (currentLeg === 'main') {\n      return withWxAppTelephonyControls(\n        {\n          ...getDefaultInteractionUIControls(),\n          transfer: shouldHideBlindTransferForEpDnPendingConferenceMerge\n            ? DISABLED\n            : VISIBLE_DISABLED,\n          conference: VISIBLE_DISABLED,\n          end: VISIBLE_DISABLED,\n        },\n        isWxAppEngaged,\n        currentLeg,\n        isWrappingUp\n      );\n    }\n\n    if (currentLeg === 'consult') {\n      return withWxAppTelephonyControls(\n        {\n          ...getDefaultInteractionUIControls(),\n          endConsult: VISIBLE_ENABLED,\n          switch: VISIBLE_DISABLED,\n          transfer: VISIBLE_DISABLED,\n          transferConference: inConference ? VISIBLE_DISABLED : DISABLED,\n          mergeToConference: VISIBLE_DISABLED,\n        },\n        isWxAppEngaged,\n        currentLeg,\n        isWrappingUp\n      );\n    }\n  }\n\n  return {\n    // Accept/Decline: Voice tasks in offered state\n    // Desktop/WebRTC + inbound: accept enabled (agent manually accepts)\n    // Desktop/WebRTC + outdial: accept disabled (auto-answer handles it; Widgets show \"Accept\" disabled)\n    // Extension mode (non-WebRTC): accept disabled (Widgets show \"Ringing...\")\n    accept: (() => {\n      if (isWxAppInboundOffer) {\n        return wxAppAcceptInFlight || wxAppAnswerPending ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n      if (isWxAppOutdialOffer) {\n        return wxAppAcceptInFlight || wxAppAnswerPending ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n      if (state === TaskState.OFFERED && !interaction?.isTerminated) {\n        return {isVisible: true, isEnabled: isWebrtc && !isOutdial};\n      }\n\n      return DISABLED;\n    })(),\n    decline: (() => {\n      if (wxAppAcceptInFlight) return VISIBLE_DISABLED;\n      if (wxAppAnswerPending && isWxAppInboundOffer) return VISIBLE_DISABLED;\n      if (isWxAppInboundOffer) return VISIBLE_ENABLED;\n      if (isWxAppOutdialOffer) return VISIBLE_ENABLED;\n      if (!isWebrtc || state !== TaskState.OFFERED || interaction?.isTerminated) return DISABLED;\n\n      return isOutdial ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n    })(),\n\n    // Hold: visible in connected/held/conference, disabled in conference/consulting\n    hold: (() => {\n      if (!hasFullControls) return DISABLED;\n      if (isEpDnPostCallCustomerLeft) return VISIBLE_DISABLED;\n      if (forceHeldPostConsultControls) return VISIBLE_ENABLED;\n      if (\n        consultOwnedBySelf &&\n        (isConsulting || hasParallelConsultLeg || effectiveConsultCallHeld)\n      ) {\n        return DISABLED;\n      }\n      if (hasParallelConsultLeg) return DISABLED;\n      if (state === TaskState.OFFERED) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      // Visibility: connected || held || inConference\n      if (!(isConnected || isHeld || inConference)) return DISABLED;\n      // Enabled: (connected || held) && !inConference && !isConsulting\n      const canHold = (isConnected || isHeld) && !inConference && !isConsulting;\n\n      return canHold ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Mute: WebRTC or wxApp engaged calls; hidden entirely during wrapup\n    mute: (() => {\n      if (isWxAppEngaged && !isWrappingUp) {\n        return currentLeg === 'main' ? VISIBLE_ENABLED : DISABLED;\n      }\n      if (!isWebrtc) return DISABLED;\n      if (isWrappingUp) return DISABLED;\n      if (isEpDnPostCallCustomerLeft && inConference) return VISIBLE_DISABLED;\n      if (currentLeg === 'consult' && !selfInConsultCall) return DISABLED;\n      // The consulted agent has no separate consult leg; their main leg is the active call, so\n      // mute stays available while they consult (the heuristic below targets the initiator's\n      // inactive leg, not the consultee's only leg).\n      const isConsultedActiveMainLeg = isConsulted && currentLeg === 'main';\n      if (\n        (isConsulting || hasParallelConsultLeg) &&\n        !isCurrentLegActive &&\n        !isConsultedActiveMainLeg\n      ) {\n        return VISIBLE_DISABLED;\n      }\n      if (isConsulting) return VISIBLE_ENABLED;\n\n      if (isConnected || isHeld || isConferencing) {\n        if (inConference) return VISIBLE_ENABLED;\n\n        return isHeld ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // End: varies by state; during consulting only on main leg (consult held)\n    end: (() => {\n      if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n      if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n      if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n      if (!config.isEndTaskEnabled && !isWebrtc) return DISABLED;\n      if (hasParallelConsultLeg) {\n        return isConnected && isEpDnConsult ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (isConsulting) {\n        if (currentLeg === 'consult' && consultCallHeld) return DISABLED;\n\n        return consultInitiator && consultCallHeld ? VISIBLE_ENABLED : DISABLED;\n      }\n\n      if (inConference) {\n        if (isConsulted) return DISABLED;\n        if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n\n        if (effectiveConsultInProgress) return VISIBLE_DISABLED;\n\n        return isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n      }\n      if (!hasFullControls) return DISABLED;\n      if (isActive) return isHeld || isWrappingUp ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Transfer: connected/held/conference\n    transfer: (() => {\n      if (isHydratedConferenceConsultPending) return VISIBLE_DISABLED;\n      if (isConferenceConsultTransferContext && currentLeg === 'main' && isCurrentLegActive) {\n        return DISABLED;\n      }\n      if (inConference && isConsulting && consultInitiator) return DISABLED;\n      if (hasParallelConsultLeg) {\n        if (!customerPresent) return DISABLED;\n        if (shouldHideBlindTransferForEpDnPendingConferenceMerge) return DISABLED;\n        if (state === TaskState.CONNECTED) return VISIBLE_ENABLED;\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n      }\n      if (isConsulting) {\n        if (!consultInitiator) return DISABLED;\n        if (!customerPresent) return VISIBLE_DISABLED;\n        if (consultLegOnHold) return VISIBLE_DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n      if (!hasFullControls) return DISABLED;\n      if (inConference) {\n        // Real conference (multiple agents): transfer is hidden\n        // Pending conference (only self agent): transfer remains available\n        // EP-DN consult merged before destination joins: hide blind transfer on main\n        // (Agent 2 may still be ringing on the consult leg — blind transfer causes stuck ringing)\n        if (shouldHideBlindTransferForEpDnPendingConferenceMerge) {\n          return DISABLED;\n        }\n\n        if (participantCount > 1) {\n          return DISABLED;\n        }\n\n        return customerPresent ? VISIBLE_ENABLED : DISABLED;\n      }\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) return VISIBLE_ENABLED;\n\n      return DISABLED;\n    })(),\n\n    // Consult: connected/held/conference when conditions met\n    consult: (() => {\n      const isConnectedOrHeld = state === TaskState.CONNECTED || state === TaskState.HELD;\n\n      if (\n        isHeld &&\n        !inConference &&\n        !effectiveHasConsultMedia &&\n        selfParticipant?.consultState === 'consultCompleted' &&\n        !taskData?.isConsulted\n      ) {\n        const canRetryConsult = !maxParticipants && customerPresent && !otherAgentConsultInProgress;\n\n        return {isVisible: true, isEnabled: canRetryConsult};\n      }\n\n      if (inConference && nonOwnerPostConsultCompletedHeldMainLeg) return VISIBLE_DISABLED;\n      if (hasParallelConsultLeg) return DISABLED;\n      if (!hasFullControls || !(isConnectedOrHeld || inConference)) {\n        return DISABLED;\n      }\n\n      // In conference: behavior depends on whether it's a real multi-agent conference\n      if (inConference) {\n        // Pending conference (only self agent): consult disabled\n        if (participantCount <= 1) return VISIBLE_DISABLED;\n        // Real conference: consult enabled if conditions met\n        const canFromConference =\n          !maxParticipants &&\n          customerPresent &&\n          !effectiveConsultInProgress &&\n          !otherAgentConsultInProgress &&\n          !isConsulting;\n\n        return {isVisible: true, isEnabled: canFromConference};\n      }\n\n      // Enabled conditions for connected/held\n      const canFromConnected =\n        !maxParticipants && customerPresent && !effectiveConsultInProgress && !isConsulted;\n\n      return {isVisible: true, isEnabled: canFromConnected};\n    })(),\n\n    // ConsultTransfer: always hidden (use transfer button)\n    consultTransfer: DISABLED,\n\n    // EndConsult: during consulting\n    endConsult: (() => {\n      if (!isConsulting) return DISABLED;\n      if (isConsulted && isConferencing) return DISABLED;\n      if (!isConsulted && isConferencing && !(consultInitiator && conferenceFromBackend)) {\n        return DISABLED;\n      }\n\n      return {isVisible: true, isEnabled: consultInitiator || config.isEndConsultEnabled};\n    })(),\n\n    // Recording: connected/held/conference when backend exposes recording controls\n    recording: (() => {\n      if (!recordingControlsAvailable || !config.isRecordingEnabled) return DISABLED;\n      if (!hasFullControls || isConsulting) return DISABLED;\n      if (inConference) {\n        // Recording stays available in conference when backend exposes controls\n        // (including after EP-DN pending merge transitions to real conference — CAI-8329)\n        if (isEpDnPostCallCustomerLeft) return VISIBLE_DISABLED;\n\n        return VISIBLE_ENABLED;\n      }\n      if (hasParallelConsultLeg && !customerPresent) return DISABLED;\n      if (state === TaskState.CONNECTED || state === TaskState.HELD) {\n        return VISIBLE_ENABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    // Conference: during consulting, enabled on both legs when agent joined\n    // Label changes based on leg: \"Conference\" on main leg, \"Merge\" on consult leg\n    conference: (() => {\n      if (isHydratedConferenceConsultPending && currentLeg === 'main') return VISIBLE_DISABLED;\n      if (hasParallelConsultLeg) {\n        if (!customerPresent) return DISABLED;\n        if (state === TaskState.CONNECTED) {\n          return maxParticipants ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n        }\n        if (state === TaskState.HELD) return VISIBLE_DISABLED;\n\n        return DISABLED;\n      }\n      if (!hasFullControls || !isConsulting) return DISABLED;\n      if (!consultInitiator) return DISABLED;\n      if (!customerPresent) return VISIBLE_DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Wrapup: wrapping up state\n    wrapup: isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n\n    // ExitConference: in conference with multiple agents in main call\n    exitConference: (() => {\n      if (hideExitConferenceWhileConsultPending) return DISABLED;\n      if (hideExitConferenceOnMainLegForEpDnConsultFromConference) return DISABLED;\n      if (allowHeldMainLegControlsForNonInitiator) return VISIBLE_ENABLED;\n      if (showMainLegConferenceControlsDuringConsult) return VISIBLE_DISABLED;\n      if (hideExitConferenceDuringActiveConsultFromConference) return DISABLED;\n      if (forceHeldPostConsultControls) return VISIBLE_DISABLED;\n      if (isConsulted && !isConferencing) return DISABLED;\n      if (!inConference) return DISABLED;\n      if (isEpDnPendingConferenceMergeUi) return VISIBLE_ENABLED;\n      if (participantCount <= 1) return DISABLED;\n      if (effectiveConsultInProgress) return VISIBLE_DISABLED;\n      const consultingFromConference = consultInitiator && isConsulting && conferenceFromBackend;\n\n      return consultingFromConference ? VISIBLE_DISABLED : VISIBLE_ENABLED;\n    })(),\n\n    // TransferConference: in conference with active consult, owner consulting from conference\n    transferConference: (() => {\n      if (isConferenceConsultTransferContext && !isCurrentLegActive) return VISIBLE_DISABLED;\n      const consultLegTransferAvailable =\n        currentLeg === 'consult' && inConference && selfActiveConsultInitiator && hasConsultMedia;\n      const selfConsultingOnParticipantState = selfParticipant?.consultState === 'consulting';\n      const conferenceTransferAvailable =\n        consultLegTransferAvailable ||\n        (inConference &&\n          selfActiveConsultInitiator &&\n          hasConsultMedia &&\n          (isConsulting || effectiveConsultInProgress || selfConsultingOnParticipantState));\n      if (consultLegOnHold) return DISABLED;\n      if (hasParallelConsultLeg && !conferenceTransferAvailable) return DISABLED;\n      if (!conferenceTransferAvailable && (!inConference || !isConsulting)) return DISABLED;\n      if (!selfActiveConsultInitiator || isConsulted) return DISABLED;\n\n      return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // MergeToConference: mirrors conference control, enabled on both legs\n    mergeToConference: (() => {\n      if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n      if (!isConsulting || !consultInitiator) return DISABLED;\n      if (!customerPresent) return VISIBLE_DISABLED;\n      if (consultLegOnHold) return VISIBLE_DISABLED;\n\n      return isConsultDestinationReady && !maxParticipants ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n    })(),\n\n    // Switch: visible only on the currently active leg\n    switch: (() => {\n      if (isHydratedConferenceConsultPending && currentLeg === 'consult') return VISIBLE_DISABLED;\n      if (!customerPresent && hasParallelConsultLeg) return DISABLED;\n      if (currentLeg === 'consult') {\n        if (!isConsulting || !consultInitiator || consultCallHeld) return DISABLED;\n        if (!customerPresent) return VISIBLE_DISABLED;\n\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      if (hasParallelConsultLeg && state === TaskState.CONNECTED) {\n        return isConsultDestinationReady ? VISIBLE_ENABLED : VISIBLE_DISABLED;\n      }\n\n      return DISABLED;\n    })(),\n\n    keypad: (() => {\n      if (isWxAppEngaged && !isWrappingUp) {\n        return currentLeg === 'main' ? VISIBLE_ENABLED : DISABLED;\n      }\n\n      return DISABLED;\n    })(),\n  };\n}\n\nfunction computeDigitalInteractionUIControls(\n  state: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): InteractionUIControls {\n  const taskData = context.taskData ?? fallbackTaskData ?? null;\n  const isTerminated = taskData?.interaction?.isTerminated ?? false;\n\n  const isConnected = state === TaskState.CONNECTED;\n  const isWrappingUp = state === TaskState.WRAPPING_UP;\n\n  return {\n    accept: state === TaskState.OFFERED ? VISIBLE_ENABLED : DISABLED,\n    decline: DISABLED,\n    hold: DISABLED,\n    mute: DISABLED,\n    end: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    transfer: isConnected && !isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    consult: DISABLED,\n    consultTransfer: DISABLED,\n    endConsult: DISABLED,\n    recording: DISABLED,\n    conference: DISABLED,\n    wrapup: isTerminated || isWrappingUp ? VISIBLE_ENABLED : DISABLED,\n    exitConference: DISABLED,\n    transferConference: DISABLED,\n    mergeToConference: DISABLED,\n    switch: DISABLED,\n    keypad: DISABLED,\n  };\n}\n\nfunction getVoiceLegState(\n  currentState: TaskState,\n  context: TaskContext,\n  config: UIControlConfig,\n  fallbackTaskData?: TaskData\n): {hasConsultLeg: boolean; activeLeg: TaskUILeg; mainState: TaskState; consultState: TaskState} {\n  if (currentState === TaskState.WRAPPING_UP) {\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState: currentState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  const taskData = fallbackTaskData ?? context.taskData ?? null;\n  const interaction = taskData?.interaction;\n  const mainCallId = interaction?.mainInteractionId || taskData?.interactionId;\n  const selfAgentId = config.agentId ?? taskData?.agentId;\n\n  if (context.hideBlindTransferForEpDnPendingMerge && taskData) {\n    const conferenceFromBackend = getIsConferenceInProgress(taskData);\n    const participantCount =\n      interaction && mainCallId ? getConferenceParticipantsCount(interaction, mainCallId) : 0;\n\n    if (\n      participantCount <= 1 &&\n      (currentState === TaskState.CONFERENCING || conferenceFromBackend)\n    ) {\n      return {\n        hasConsultLeg: false,\n        activeLeg: 'main',\n        mainState: TaskState.CONFERENCING,\n        consultState: TaskState.CONSULTING,\n      };\n    }\n  }\n\n  const selfParticipant = selfAgentId ? interaction?.participants?.[selfAgentId] : null;\n  const hasConsultMedia = hasConsultMediaInInteraction(\n    interaction,\n    taskData?.consultMediaResourceId\n  );\n  const isSecondaryConsultRejectedWhileEpDnActive =\n    taskData?.type === 'AgentConsultFailed' && context.hideBlindTransferForEpDnPendingMerge;\n  const isSelfConsultCompleted =\n    selfParticipant?.consultState === 'consultCompleted' && taskData?.isConsulted === false;\n  const isConsultEndedForSelf =\n    taskData?.type === 'AgentConsultEnded' ||\n    (taskData?.type === 'AgentConsultFailed' && !isSecondaryConsultRejectedWhileEpDnActive) ||\n    isSelfConsultCompleted;\n  const consultInProgress = getIsConsultInProgressForConferenceControls(\n    interaction,\n    mainCallId,\n    selfAgentId\n  );\n  const isConsultingState =\n    currentState === TaskState.CONSULTING ||\n    currentState === TaskState.CONSULT_INITIATING ||\n    currentState === TaskState.CONF_INITIATING;\n  const consultMedia = Object.values(interaction?.media ?? {}).find(\n    (media: any) =>\n      media?.mediaResourceId === taskData?.consultMediaResourceId || media?.mType === 'consult'\n  ) as {participants?: string[]} | undefined;\n  const selfInConsultCall =\n    Boolean(selfAgentId) && Boolean(consultMedia?.participants?.includes(selfAgentId as string));\n  const selfActiveConsultInitiator = isSelfActiveConsultInitiator(\n    context.consultInitiator,\n    selfAgentId,\n    selfParticipant,\n    selfInConsultCall,\n    taskData?.consultingAgentId\n  );\n  const consultOwnedBySelf =\n    !context.hideBlindTransferForEpDnPendingMerge && selfActiveConsultInitiator;\n  const selfConsultPendingOnConsultMedia =\n    selfParticipant?.consultState === 'consultInitiated' &&\n    !taskData?.isConsulted &&\n    hasConsultMedia;\n  const selfConsultingOnConsultMedia =\n    selfParticipant?.consultState === 'consulting' && hasConsultMedia;\n  const isConsultUnansweredFailure =\n    isSelfConsultCompleted &&\n    Boolean(mainCallId && taskData?.interaction?.media?.[mainCallId]?.isHold === true) &&\n    taskData?.interaction?.state !== 'conference' &&\n    !getIsConferenceInProgress(taskData);\n  const hasConsultLeg = Boolean(\n    !isConsultEndedForSelf &&\n      !interaction?.isTerminated &&\n      !isConsultUnansweredFailure &&\n      (consultOwnedBySelf || selfConsultingOnConsultMedia || selfConsultPendingOnConsultMedia) &&\n      (consultInProgress || isConsultingState || context.consultCallHeld || hasConsultMedia)\n  );\n\n  if (!hasConsultLeg) {\n    let mainState = currentState;\n    if (isConsultEndedForSelf && taskData?.interaction) {\n      const resolvedMainId = taskData.interaction.mainInteractionId || taskData.interactionId;\n      const isMainHeld = Boolean(\n        resolvedMainId && taskData.interaction.media?.[resolvedMainId]?.isHold === true\n      );\n\n      if (taskData.interaction.state === 'conference' || getIsConferenceInProgress(taskData)) {\n        mainState = TaskState.CONFERENCING;\n      } else if (isMainHeld || taskData.interaction.state === 'hold') {\n        mainState = TaskState.HELD;\n      } else {\n        mainState = TaskState.CONNECTED;\n      }\n    }\n\n    return {\n      hasConsultLeg: false,\n      activeLeg: 'main',\n      mainState,\n      consultState: TaskState.CONSULTING,\n    };\n  }\n\n  let mainState = TaskState.HELD;\n  if (currentState === TaskState.CONFERENCING) {\n    mainState = TaskState.CONFERENCING;\n  } else if (context.consultCallHeld) {\n    const mainMediaId = taskData?.interaction?.mainInteractionId || taskData?.interactionId;\n    const isMainHeld = Boolean(\n      mainMediaId && taskData?.interaction?.media?.[mainMediaId]?.isHold === true\n    );\n    mainState =\n      isMainHeld || taskData?.interaction?.state === 'hold' ? TaskState.HELD : TaskState.CONNECTED;\n  } else if (currentState === TaskState.CONNECTED || currentState === TaskState.HELD) {\n    mainState = currentState;\n  }\n\n  return {\n    hasConsultLeg: true,\n    activeLeg: context.consultCallHeld ? 'main' : 'consult',\n    mainState,\n    consultState: isConsultingState ? currentState : TaskState.CONSULTING,\n  };\n}\n\nexport function computeUIControls(\n  currentState: TaskState,\n  context: TaskContext,\n  fallbackTaskData?: TaskData\n): TaskUIControls {\n  if (currentState === TaskState.TERMINATED || currentState === TaskState.COMPLETED) {\n    return getDefaultUIControls();\n  }\n\n  const consultTransferDestinations = getConsultTransferDestinations(\n    context.uiControlConfig,\n    fallbackTaskData ?? context.taskData\n  );\n\n  switch (context.uiControlConfig.channelType) {\n    case TASK_CHANNEL_TYPE.VOICE: {\n      const {hasConsultLeg, activeLeg, mainState, consultState} = getVoiceLegState(\n        currentState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData\n      );\n\n      const mainControls = computeVoiceInteractionUIControls(\n        mainState,\n        context,\n        context.uiControlConfig,\n        fallbackTaskData,\n        'main'\n      );\n      const consultControls = hasConsultLeg\n        ? computeVoiceInteractionUIControls(\n            consultState,\n            context,\n            context.uiControlConfig,\n            fallbackTaskData,\n            'consult'\n          )\n        : getDefaultInteractionUIControls();\n\n      return createTaskUIControls(\n        mainControls,\n        consultControls,\n        activeLeg,\n        consultTransferDestinations\n      );\n    }\n    case TASK_CHANNEL_TYPE.DIGITAL:\n      return createTaskUIControls(\n        computeDigitalInteractionUIControls(currentState, context, fallbackTaskData),\n        getDefaultInteractionUIControls(),\n        'main',\n        consultTransferDestinations\n      );\n    default:\n      return getDefaultUIControls();\n  }\n}\n\nfunction haveInteractionUIControlsChanged(\n  previous: InteractionUIControls,\n  next: InteractionUIControls\n): boolean {\n  return (Object.keys(next) as (keyof InteractionUIControls)[]).some((key) => {\n    const prev = previous[key];\n    const curr = next[key];\n\n    return prev.isVisible !== curr.isVisible || prev.isEnabled !== curr.isEnabled;\n  });\n}\n\nfunction haveDestinationListChanged(\n  previous: DestinationControls['consult'],\n  next: DestinationControls['consult']\n): boolean {\n  return (\n    previous.length !== next.length ||\n    previous.some((destination, index) => destination !== next[index])\n  );\n}\n\nexport function haveUIControlsChanged(\n  previous: TaskUIControls | undefined,\n  next: TaskUIControls\n): boolean {\n  if (!previous) return true;\n\n  return (\n    previous.activeLeg !== next.activeLeg ||\n    haveDestinationListChanged(\n      previous.consultTransferDestinations.consult,\n      next.consultTransferDestinations.consult\n    ) ||\n    haveDestinationListChanged(\n      previous.consultTransferDestinations.transfer,\n      next.consultTransferDestinations.transfer\n    ) ||\n    haveInteractionUIControlsChanged(previous.main, next.main) ||\n    haveInteractionUIControlsChanged(previous.consult, next.consult)\n  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package/dist/services/task/taskDataNormalizer.js

@@ -0,0 +1,99 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.normalizeTaskData = normalizeTaskData;
+const booleanKeys = ['recordingStarted', 'recordInProgress', 'isPaused', 'pauseResumeEnabled', 'ctqInProgress', 'outdialTransferToQueueEnabled', 'taskToBeSelfServiced', 'CONTINUE_RECORDING_ON_TRANSFER', 'isParked', 'participantInviteTimeout', 'checkAgentAvailability'];
+const interactionBooleanKeys = ['isFcManaged', 'isMediaForked', 'isTerminated'];
+const participantBooleanKeys = ['autoAnswerEnabled', 'hasJoined', 'hasLeft', 'isConsulted', 'isInPredial', 'isOffered', 'isWrapUp', 'isWrappedUp'];
+const toBoolean = value => {
+  if (typeof value === 'boolean') {
+    return value;
+  }
+  if (typeof value === 'string') {
+    const normalized = value.toLowerCase();
+    if (normalized === 'true') {
+      return true;
+    }
+    if (normalized === 'false') {
+      return false;
+    }
+  }
+  return undefined;
+};
+const normalizeFields = (obj, keys) => {
+  let updated;
+  keys.forEach(key => {
+    const normalized = toBoolean(obj[key]);
+    if (typeof normalized !== 'undefined') {
+      if (!updated) {
+        updated = {
+          ...obj
+        };
+      }
+      updated[key] = normalized;
+    }
+  });
+  return updated;
+};
+
+/**
+ * Normalize backend task payload quirks so downstream code can rely on actual booleans.
+ *
+ * Applies to every Agent Contact websocket event before it reaches the state machine:
+ * - Converts string booleans in callProcessingDetails to actual booleans.
+ * - Also normalizes known boolean fields on interaction and participants.
+ * - Keeps payload shape intact; only coerces known boolean fields.
+ */
+function normalizeTaskData(data) {
+  const interaction = data?.interaction;
+  if (!interaction) {
+    return data;
+  }
+  const details = interaction.callProcessingDetails;
+  const updatedDetails = details ? normalizeFields(details, booleanKeys) : undefined;
+  const updatedInteractionBooleans = normalizeFields(interaction, interactionBooleanKeys);
+  let updatedParticipants;
+  const participants = interaction.participants || {};
+  Object.keys(participants).forEach(id => {
+    const participant = participants[id];
+    const normalized = normalizeFields(participant, participantBooleanKeys);
+    if (normalized) {
+      if (!updatedParticipants) {
+        updatedParticipants = {
+          ...participants
+        };
+      }
+      updatedParticipants[id] = normalized;
+    }
+  });
+  let updatedMedia;
+  const mediaEntries = interaction.media || {};
+  Object.keys(mediaEntries).forEach(id => {
+    const media = mediaEntries[id];
+    const normalized = normalizeFields(media, ['isHold']);
+    if (normalized) {
+      if (!updatedMedia) {
+        updatedMedia = {
+          ...mediaEntries
+        };
+      }
+      updatedMedia[id] = normalized;
+    }
+  });
+  if (!updatedDetails && !updatedInteractionBooleans && !updatedParticipants && !updatedMedia) {
+    return data;
+  }
+  return {
+    ...data,
+    interaction: {
+      ...interaction,
+      ...(updatedInteractionBooleans || {}),
+      callProcessingDetails: updatedDetails || details,
+      participants: updatedParticipants || interaction.participants,
+      media: updatedMedia || interaction.media
+    }
+  };
+}
+//# sourceMappingURL=taskDataNormalizer.js.map

package/dist/services/task/taskDataNormalizer.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["booleanKeys","interactionBooleanKeys","participantBooleanKeys","toBoolean","value","normalized","toLowerCase","undefined","normalizeFields","obj","keys","updated","forEach","key","normalizeTaskData","data","interaction","details","callProcessingDetails","updatedDetails","updatedInteractionBooleans","updatedParticipants","participants","Object","id","participant","updatedMedia","mediaEntries","media"],"sources":["taskDataNormalizer.ts"],"sourcesContent":["import {\n  CallProcessingBooleanKey,\n  InteractionBooleanKey,\n  ParticipantBooleanKey,\n  TaskData,\n} from './types';\n\nconst booleanKeys: CallProcessingBooleanKey[] = [\n  'recordingStarted',\n  'recordInProgress',\n  'isPaused',\n  'pauseResumeEnabled',\n  'ctqInProgress',\n  'outdialTransferToQueueEnabled',\n  'taskToBeSelfServiced',\n  'CONTINUE_RECORDING_ON_TRANSFER',\n  'isParked',\n  'participantInviteTimeout',\n  'checkAgentAvailability',\n];\n\nconst interactionBooleanKeys: InteractionBooleanKey[] = [\n  'isFcManaged',\n  'isMediaForked',\n  'isTerminated',\n];\n\nconst participantBooleanKeys: ParticipantBooleanKey[] = [\n  'autoAnswerEnabled',\n  'hasJoined',\n  'hasLeft',\n  'isConsulted',\n  'isInPredial',\n  'isOffered',\n  'isWrapUp',\n  'isWrappedUp',\n];\n\nconst toBoolean = (value: unknown): boolean | undefined => {\n  if (typeof value === 'boolean') {\n    return value;\n  }\n\n  if (typeof value === 'string') {\n    const normalized = value.toLowerCase();\n\n    if (normalized === 'true') {\n      return true;\n    }\n    if (normalized === 'false') {\n      return false;\n    }\n  }\n\n  return undefined;\n};\n\nconst normalizeFields = <T extends Record<string, any>>(obj: T, keys: string[]): T | undefined => {\n  let updated: T | undefined;\n\n  keys.forEach((key) => {\n    const normalized = toBoolean(obj[key]);\n\n    if (typeof normalized !== 'undefined') {\n      if (!updated) {\n        updated = {...obj};\n      }\n      (updated as any)[key] = normalized;\n    }\n  });\n\n  return updated;\n};\n\n/**\n * Normalize backend task payload quirks so downstream code can rely on actual booleans.\n *\n * Applies to every Agent Contact websocket event before it reaches the state machine:\n * - Converts string booleans in callProcessingDetails to actual booleans.\n * - Also normalizes known boolean fields on interaction and participants.\n * - Keeps payload shape intact; only coerces known boolean fields.\n */\nexport function normalizeTaskData(data: TaskData): TaskData {\n  const interaction = data?.interaction;\n\n  if (!interaction) {\n    return data;\n  }\n\n  const details = interaction.callProcessingDetails;\n  const updatedDetails = details ? normalizeFields(details, booleanKeys) : undefined;\n  const updatedInteractionBooleans = normalizeFields(\n    interaction,\n    interactionBooleanKeys as string[]\n  );\n\n  let updatedParticipants: typeof interaction.participants | undefined;\n  const participants = interaction.participants || {};\n  Object.keys(participants).forEach((id) => {\n    const participant = participants[id];\n    const normalized = normalizeFields(participant, participantBooleanKeys);\n    if (normalized) {\n      if (!updatedParticipants) {\n        updatedParticipants = {...participants};\n      }\n      updatedParticipants[id] = normalized;\n    }\n  });\n\n  let updatedMedia: typeof interaction.media | undefined;\n  const mediaEntries = interaction.media || {};\n  Object.keys(mediaEntries).forEach((id) => {\n    const media = mediaEntries[id];\n    const normalized = normalizeFields(media, ['isHold']);\n    if (normalized) {\n      if (!updatedMedia) {\n        updatedMedia = {...mediaEntries};\n      }\n      updatedMedia[id] = normalized;\n    }\n  });\n\n  if (!updatedDetails && !updatedInteractionBooleans && !updatedParticipants && !updatedMedia) {\n    return data;\n  }\n\n  return {\n    ...data,\n    interaction: {\n      ...interaction,\n      ...(updatedInteractionBooleans || {}),\n      callProcessingDetails: updatedDetails || details,\n      participants: updatedParticipants || interaction.participants,\n      media: updatedMedia || interaction.media,\n    },\n  };\n}\n"],"mappings":";;;;;;AAOA,MAAMA,WAAuC,GAAG,CAC9C,kBAAkB,EAClB,kBAAkB,EAClB,UAAU,EACV,oBAAoB,EACpB,eAAe,EACf,+BAA+B,EAC/B,sBAAsB,EACtB,gCAAgC,EAChC,UAAU,EACV,0BAA0B,EAC1B,wBAAwB,CACzB;AAED,MAAMC,sBAA+C,GAAG,CACtD,aAAa,EACb,eAAe,EACf,cAAc,CACf;AAED,MAAMC,sBAA+C,GAAG,CACtD,mBAAmB,EACnB,WAAW,EACX,SAAS,EACT,aAAa,EACb,aAAa,EACb,WAAW,EACX,UAAU,EACV,aAAa,CACd;AAED,MAAMC,SAAS,GAAIC,KAAc,IAA0B;EACzD,IAAI,OAAOA,KAAK,KAAK,SAAS,EAAE;IAC9B,OAAOA,KAAK;EACd;EAEA,IAAI,OAAOA,KAAK,KAAK,QAAQ,EAAE;IAC7B,MAAMC,UAAU,GAAGD,KAAK,CAACE,WAAW,CAAC,CAAC;IAEtC,IAAID,UAAU,KAAK,MAAM,EAAE;MACzB,OAAO,IAAI;IACb;IACA,IAAIA,UAAU,KAAK,OAAO,EAAE;MAC1B,OAAO,KAAK;IACd;EACF;EAEA,OAAOE,SAAS;AAClB,CAAC;AAED,MAAMC,eAAe,GAAGA,CAAgCC,GAAM,EAAEC,IAAc,KAAoB;EAChG,IAAIC,OAAsB;EAE1BD,IAAI,CAACE,OAAO,CAAEC,GAAG,IAAK;IACpB,MAAMR,UAAU,GAAGF,SAAS,CAACM,GAAG,CAACI,GAAG,CAAC,CAAC;IAEtC,IAAI,OAAOR,UAAU,KAAK,WAAW,EAAE;MACrC,IAAI,CAACM,OAAO,EAAE;QACZA,OAAO,GAAG;UAAC,GAAGF;QAAG,CAAC;MACpB;MACCE,OAAO,CAASE,GAAG,CAAC,GAAGR,UAAU;IACpC;EACF,CAAC,CAAC;EAEF,OAAOM,OAAO;AAChB,CAAC;;AAED;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACO,SAASG,iBAAiBA,CAACC,IAAc,EAAY;EAC1D,MAAMC,WAAW,GAAGD,IAAI,EAAEC,WAAW;EAErC,IAAI,CAACA,WAAW,EAAE;IAChB,OAAOD,IAAI;EACb;EAEA,MAAME,OAAO,GAAGD,WAAW,CAACE,qBAAqB;EACjD,MAAMC,cAAc,GAAGF,OAAO,GAAGT,eAAe,CAACS,OAAO,EAAEjB,WAAW,CAAC,GAAGO,SAAS;EAClF,MAAMa,0BAA0B,GAAGZ,eAAe,CAChDQ,WAAW,EACXf,sBACF,CAAC;EAED,IAAIoB,mBAAgE;EACpE,MAAMC,YAAY,GAAGN,WAAW,CAACM,YAAY,IAAI,CAAC,CAAC;EACnDC,MAAM,CAACb,IAAI,CAACY,YAAY,CAAC,CAACV,OAAO,CAAEY,EAAE,IAAK;IACxC,MAAMC,WAAW,GAAGH,YAAY,CAACE,EAAE,CAAC;IACpC,MAAMnB,UAAU,GAAGG,eAAe,CAACiB,WAAW,EAAEvB,sBAAsB,CAAC;IACvE,IAAIG,UAAU,EAAE;MACd,IAAI,CAACgB,mBAAmB,EAAE;QACxBA,mBAAmB,GAAG;UAAC,GAAGC;QAAY,CAAC;MACzC;MACAD,mBAAmB,CAACG,EAAE,CAAC,GAAGnB,UAAU;IACtC;EACF,CAAC,CAAC;EAEF,IAAIqB,YAAkD;EACtD,MAAMC,YAAY,GAAGX,WAAW,CAACY,KAAK,IAAI,CAAC,CAAC;EAC5CL,MAAM,CAACb,IAAI,CAACiB,YAAY,CAAC,CAACf,OAAO,CAAEY,EAAE,IAAK;IACxC,MAAMI,KAAK,GAAGD,YAAY,CAACH,EAAE,CAAC;IAC9B,MAAMnB,UAAU,GAAGG,eAAe,CAACoB,KAAK,EAAE,CAAC,QAAQ,CAAC,CAAC;IACrD,IAAIvB,UAAU,EAAE;MACd,IAAI,CAACqB,YAAY,EAAE;QACjBA,YAAY,GAAG;UAAC,GAAGC;QAAY,CAAC;MAClC;MACAD,YAAY,CAACF,EAAE,CAAC,GAAGnB,UAAU;IAC/B;EACF,CAAC,CAAC;EAEF,IAAI,CAACc,cAAc,IAAI,CAACC,0BAA0B,IAAI,CAACC,mBAAmB,IAAI,CAACK,YAAY,EAAE;IAC3F,OAAOX,IAAI;EACb;EAEA,OAAO;IACL,GAAGA,IAAI;IACPC,WAAW,EAAE;MACX,GAAGA,WAAW;MACd,IAAII,0BAA0B,IAAI,CAAC,CAAC,CAAC;MACrCF,qBAAqB,EAAEC,cAAc,IAAIF,OAAO;MAChDK,YAAY,EAAED,mBAAmB,IAAIL,WAAW,CAACM,YAAY;MAC7DM,KAAK,EAAEF,YAAY,IAAIV,WAAW,CAACY;IACrC;EACF,CAAC;AACH","ignoreList":[]}

package/dist/services/task/types.js

@@ -3,12 +3,18 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.TASK_EVENTS = exports.MEDIA_CHANNEL = exports.DESTINATION_TYPE = exports.CONSULT_TRANSFER_DESTINATION_TYPE = void 0;
+exports.VOICE_VARIANT = exports.TASK_EVENTS = exports.TASK_CHANNEL_TYPE = exports.MEDIA_CHANNEL = exports.DESTINATION_TYPE = exports.CONSULT_TRANSFER_DESTINATION_TYPE = void 0;
+/* eslint-disable import/no-cycle */
+
 /**
  * Unique identifier for a task in the contact center system
  * @public
  */
 
+/**
+ * Unique identifier for a call in the Webex calling system
+ */
+
 /**
  * Helper type for creating enum-like objects with type safety
  * @internal
@@ -26,7 +32,7 @@ const DESTINATION_TYPE = exports.DESTINATION_TYPE = {
   DIALNUMBER: 'dialNumber',
   /** Route task to a specific agent */
   AGENT: 'agent',
-  /** Route task to an entry point (supported only for consult operations) */
+  /** Route task to an entry point */
   ENTRYPOINT: 'entryPoint'
 };
 
@@ -58,6 +64,11 @@ const CONSULT_TRANSFER_DESTINATION_TYPE = exports.CONSULT_TRANSFER_DESTINATION_T
  * @public
  */
 
+/**
+ * Agent-profile policy used by the task state machine to derive consult/transfer destinations.
+ * @internal
+ */
+
 /**
  * Defines all supported media channel types for customer interactions
  * These represent the different ways customers can communicate with agents
@@ -85,6 +96,21 @@ const MEDIA_CHANNEL = exports.MEDIA_CHANNEL = {
  * Derived from the MEDIA_CHANNEL constant
  * @public
  */
+
+/**
+ * Supported task channel types for UI control configuration
+ */
+const TASK_CHANNEL_TYPE = exports.TASK_CHANNEL_TYPE = {
+  VOICE: 'voice',
+  DIGITAL: 'digital'
+};
+/**
+ * Voice channel variants that toggle PSTN/WebRTC specific behaviors
+ */
+const VOICE_VARIANT = exports.VOICE_VARIANT = {
+  PSTN: 'pstn',
+  WEBRTC: 'webrtc'
+};
 /**
  * Enumeration of all task-related events that can occur in the contact center system
  * These events represent different states and actions in the task lifecycle
@@ -189,6 +215,14 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
    * ```
    */
   TASK_EVENTS["TASK_CONSULT_QUEUE_FAILED"] = "task:consultQueueFailed";
+  /**
+   * Triggered whenever task UI controls are recalculated
+   */
+  TASK_EVENTS["TASK_UI_CONTROLS_UPDATED"] = "task:ui-controls-updated";
+  /**
+   * Triggered when wxApp mute state changes from Webex App (Mercury sync or call details).
+   */
+  TASK_EVENTS["TASK_WXAPP_MUTE_STATE_UPDATED"] = "task:wxapp-mute-state-updated";
   /**
    * Triggered when a consultation request is accepted
    * @example
@@ -266,6 +300,22 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
    * ```
    */
   TASK_EVENTS["TASK_WRAPPEDUP"] = "task:wrappedup";
+  /**
+   * Triggered when the task state machine reaches a final state and resources should be cleaned up.
+   * Used internally by TaskManager to perform collection/call cleanup.
+   * @internal
+   */
+  TASK_EVENTS["TASK_CLEANUP"] = "task:cleanup";
+  /**
+   * Triggered when recording is started
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_RECORDING_STARTED, (task: ITask) => {
+   *   console.log('Recording started:', task.data.interactionId);
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_RECORDING_STARTED"] = "task:recordingStarted";
   /**
    * Triggered when recording is paused
    * @example
@@ -479,6 +529,40 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
    * ```
    */
   TASK_EVENTS["TASK_PARTICIPANT_LEFT_FAILED"] = "task:participantLeftFailed";
+  /**
+   * Triggered when agent initiates exit from conference
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_EXIT_CONFERENCE, (task: ITask) => {
+   *   console.log('Exiting conference:', task.data.interactionId);
+   *   // Handle conference exit initiation
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_EXIT_CONFERENCE"] = "task:exitConference";
+  /**
+   * Triggered when agent initiates conference transfer
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_TRANSFER_CONFERENCE, (task: ITask) => {
+   *   console.log('Transferring conference:', task.data.interactionId);
+   *   // Handle conference transfer initiation
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_TRANSFER_CONFERENCE"] = "task:transferConference";
+  /**
+   * Triggered when agent switches between consult call and main call.
+   * Use task.uiControls to determine current state and button visibility.
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_SWITCH_CALL, (task: ITask) => {
+   *   console.log('Call switched:', task.data.interactionId);
+   *   // Update UI based on task.uiControls.main.switch / task.uiControls.consult.switch
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_SWITCH_CALL"] = "task:switchCall";
   /**
    * Triggered when a contact is merged
    * @example
@@ -501,6 +585,71 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
    * ```
    */
   TASK_EVENTS["TASK_POST_CALL_ACTIVITY"] = "task:postCallActivity";
+  /**
+   * Triggered when a multi-login task update should hydrate SDK instances without Mobius registration.
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, (task: ITask) => {
+   *   console.log('Multi-login hydrate:', task.data.interactionId);
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_MULTI_LOGIN_HYDRATE"] = "task:multiLoginHydrate";
+  /**
+   * Triggered when a campaign preview contact is offered to the agent
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, (data: AgentContact) => {
+   *   console.log('Campaign preview contact received:', data.interactionId);
+   *   // Handle campaign preview reservation
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_PREVIEW_RESERVATION"] = "task:campaignPreviewReservation";
+  /**
+   * Triggered when accepting a campaign preview contact fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED, (task: ITask) => {
+   *   console.log('Campaign preview accept failed:', task.data.interactionId);
+   *   // Handle accept failure
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_PREVIEW_ACCEPT_FAILED"] = "task:campaignPreviewAcceptFailed";
+  /**
+   * Triggered when skipping a campaign preview contact fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_SKIP_FAILED, (task: ITask) => {
+   *   console.log('Campaign preview skip failed:', task.data.interactionId);
+   *   // Handle skip failure
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_PREVIEW_SKIP_FAILED"] = "task:campaignPreviewSkipFailed";
+  /**
+   * Triggered when removing a campaign preview contact fails
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED, (task: ITask) => {
+   *   console.log('Campaign preview remove failed:', task.data.interactionId);
+   *   // Handle remove failure
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_PREVIEW_REMOVE_FAILED"] = "task:campaignPreviewRemoveFailed";
+  /**
+   * Triggered when a campaign contact is updated (e.g., after skip or remove, when the next contact is offered)
+   * @example
+   * ```typescript
+   * task.on(TASK_EVENTS.TASK_CAMPAIGN_CONTACT_UPDATED, (task: ITask) => {
+   *   console.log('Campaign contact updated:', task.data.interactionId);
+   *   // Handle updated campaign contact (e.g., display next contact)
+   * });
+   * ```
+   */
+  TASK_EVENTS["TASK_CAMPAIGN_CONTACT_UPDATED"] = "task:campaignContactUpdated";
   return TASK_EVENTS;
 }({});
 /**
@@ -509,8 +658,28 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
  * @public
  */
 /**
- * Task payload containing detailed information about a contact center task
- * This structure encapsulates all relevant data for task management
+ * Media entry type from interaction.media
+ * Used for media state tracking in consult and conference scenarios
+ */
+/**
+ * Task payload mirroring the Agent Contact event payload from Webex Contact Center
+ * (developer.webex.com). Arrives on AGENT_* websocket events and is the source of truth
+ * for UI/state machine updates.
+ * @public
+ */
+/**
+ * UI control representation for a single interaction leg.
+ */
+/** Options for {@link ITask.toggleMute} — wxApp engaged calls use `muted` for target state. */
+/** Options for {@link ITask.transmitDtmf} — wxApp engaged in-call DTMF. */
+/**
+ * UI controls surfaced to task consumers.
+ * Consumers should read controls from the per-leg surfaces and use `activeLeg`
+ * to determine which one is currently interactive.
+ */
+/**
+ * Helper class for managing task action control state
+ * Tracks visibility and enabled state for task actions that can be executed
  * @public
  */
 /**
@@ -559,6 +728,10 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
  * Parameters for transferring a task to another destination
  * @public
  */
+/**
+ * Options for configuring transfer behavior
+ * @public
+ */
 /**
  * API payload for ending a consultation
  * This is the actual payload that is sent to the developer API
@@ -584,18 +757,83 @@ let TASK_EVENTS = exports.TASK_EVENTS = /*#__PURE__*/function (TASK_EVENTS) {
  * Configuration parameters for initiating outbound dialer tasks
  * @public
  */
+/**
+ * Payload for campaign preview contact operations (accept, skip, remove)
+ * @public
+ */
 /**
  * Data structure for cleaning up contact resources
  * @public
  */
+/**
+ * Boolean-like fields in callProcessingDetails that may arrive as strings.
+ * Used by taskDataNormalizer to coerce payloads to actual booleans.
+ */
+/**
+ * Interaction-level boolean fields that may arrive as strings from backend payloads.
+ */
+/**
+ * Participant boolean fields that may arrive as strings and need normalization.
+ */
 /**
  * Response type for task public methods
  * Can be an {@link AgentContact} object containing updated task state,
  * an Error in case of failure, or void for operations that don't return data
  * @public
  */
+/**
+ * Request payload for removing a supported participant from an active conference.
+ * @public
+ */
+/**
+ * Payload shape used by consult conference helper utilities.
+ */
+/**
+ * Minimal event-emitter contract exposed to SDK consumers.
+ * Defined here so that consumers do NOT need `@types/node` in their tsconfig.
+ * The runtime Task class still extends Node's EventEmitter (via ampersand-events),
+ * which satisfies this interface at runtime.
+ * @public
+ */
 /**
  * Interface for managing task-related operations in the contact center
- * Extends EventEmitter to support event-driven task updates
+ * Extends IEventEmitter to support event-driven task updates
+ */
+/**
+ * Interface for managing digital channel task operations in the contact center
+ * Digital channels (chat, email, social, SMS) have a simpler interface than voice
+ * Extends ITask but overrides updateTaskData to return IDigital
+ * @public
+ */
+/**
+ * Interface for managing voice/telephony task operations in the contact center
+ * Extends ITask with voice-specific functionality for hold/resume operations
+ * @public
+ */
+/**
+ * Configuration options for voice task UI controls
+ */
+/**
+ * Participant information for UI display
+ */
+/**
+ * @deprecated Use Participant instead
+ */
+/**
+ * Actions to be performed after handling an event
+ *
+ * These actions represent TaskManager-level concerns (task collection lifecycle,
+ * resource cleanup) rather than task-level state machine concerns. The separation
+ * ensures proper responsibility:
+ * - TaskManager: Collection management, metrics, cleanup
+ * - State Machine: Task state transitions, event emissions, UI controls
+ */
+/**
+ * Context for processing an event
+ *
+ * Contains all information needed to process a WebSocket event:
+ * - Event type and payload from the backend
+ * - Task instance (if exists)
+ * - Pre-mapped state machine event (if applicable)
  */
 //# sourceMappingURL=types.js.map