@webex/contact-center 3.11.0 → 3.12.0-auth-prejoin-fetch.1

package/dist/services/UserPreference.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_MetricsManager","_constants","_constants2","_constants3","e","__esModule","default","UserPreference","constructor","webex","getUserId","webexRequest","WebexRequest","getInstance","metricsManager","MetricsManager","getUserPreference","params","userId","page","pageSize","targetUserId","orgId","credentials","getOrgId","LoggerProxy","info","module","method","data","error","Error","resource","endPointMap","userPreference","queryParams","undefined","push","length","join","service","WCC_API_GATEWAY","timeEvent","METRIC_EVENT_NAMES","USER_PREFERENCE_GET_SUCCESS","USER_PREFERENCE_GET_FAILED","response","request","HTTP_METHODS","GET","statusCode","trackEvent","body","errorData","message","String","createUserPreference","userPreferenceCreate","USER_PREFERENCE_CREATE_SUCCESS","USER_PREFERENCE_CREATE_FAILED","POST","updateUserPreference","USER_PREFERENCE_UPDATE_SUCCESS","USER_PREFERENCE_UPDATE_FAILED","PUT","deleteUserPreference","USER_PREFERENCE_DELETE_SUCCESS","USER_PREFERENCE_DELETE_FAILED","DELETE","exports","_default"],"sources":["UserPreference.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {\n  UserPreference as UserPreferenceResponse,\n  CreateUserPreferenceRequest,\n  UpdateUserPreferenceRequest,\n  GetUserPreferenceParams,\n} from './config/types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * UserPreference API class for managing Webex Contact Center user preferences.\n * Provides functionality to get, create, update, and delete user preferences.\n *\n * @class UserPreference\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get UserPreference API instance from ContactCenter\n * const userPreferenceAPI = cc.userPreference;\n *\n * // Get user preferences for the current user\n * const preferences = await userPreferenceAPI.getUserPreference();\n *\n * // Create new user preferences\n * const newPreferences = await userPreferenceAPI.createUserPreference({\n *   userId: 'user123',\n *   preferences: { e911Reminder: true }\n * });\n *\n * // Update user preferences\n * const updatedPreferences = await userPreferenceAPI.updateUserPreference('user123', {\n *   preferences: { e911Reminder: false }\n * });\n *\n * // Delete user preferences\n * await userPreferenceAPI.deleteUserPreference('user123');\n * ```\n */\nexport class UserPreference {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private getUserId: () => string;\n  private metricsManager: MetricsManager;\n\n  /**\n   * Creates an instance of UserPreference\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @param {() => string} getUserId - Function to get the current user's CI user ID\n   * @public\n   */\n  constructor(webex: WebexSDK, getUserId: () => string) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.getUserId = getUserId;\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches user preferences for a specific user\n   * @param {GetUserPreferenceParams} [params] - Optional parameters for fetching preferences\n   * @param {string} [params.userId] - User ID to fetch preferences for. Defaults to current user's CI user ID.\n   * @param {number} [params.page=0] - Page number (0-indexed). Default: 0\n   * @param {number} [params.pageSize=100] - Number of items per page. Default: 100\n   * @returns {Promise<UserPreferenceResponse>} Promise resolving to user preferences\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get preferences for current user\n   * const preferences = await userPreferenceAPI.getUserPreference();\n   *\n   * // Get preferences for a specific user\n   * const preferences = await userPreferenceAPI.getUserPreference({ userId: 'user123' });\n   *\n   * // Get preferences with pagination\n   * const preferences = await userPreferenceAPI.getUserPreference({ page: 0, pageSize: 50 });\n   * ```\n   */\n  public async getUserPreference(\n    params?: GetUserPreferenceParams\n  ): Promise<UserPreferenceResponse> {\n    const {userId, page, pageSize} = params || {};\n    const targetUserId = userId || this.getUserId();\n    const orgId = this.webex.credentials.getOrgId();\n\n    LoggerProxy.info('Fetching user preferences', {\n      module: 'UserPreference',\n      method: 'getUserPreference',\n      data: {\n        orgId,\n        userId: targetUserId,\n        page,\n        pageSize,\n      },\n    });\n\n    if (!targetUserId) {\n      LoggerProxy.error('getUserPreference called without a valid userId', {\n        module: 'UserPreference',\n        method: 'getUserPreference',\n        data: {\n          orgId,\n          userId: targetUserId,\n          error: 'Missing userId. Ensure user is logged in or provide a userId.',\n        },\n      });\n\n      throw new Error('UserPreference: userId is not available.');\n    }\n\n    try {\n      let resource = endPointMap.userPreference(orgId, targetUserId);\n\n      // Build query parameters if provided\n      const queryParams: string[] = [];\n      if (page !== undefined) queryParams.push(`page=${page}`);\n      if (pageSize !== undefined) queryParams.push(`pageSize=${pageSize}`);\n      if (queryParams.length > 0) {\n        resource = `${resource}?${queryParams.join('&')}`;\n      }\n\n      LoggerProxy.info('Making API request to fetch user preferences', {\n        module: 'UserPreference',\n        method: 'getUserPreference',\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      this.metricsManager.timeEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_GET_SUCCESS);\n      this.metricsManager.timeEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_GET_FAILED);\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      LoggerProxy.info('Successfully retrieved user preferences', {\n        module: 'UserPreference',\n        method: 'getUserPreference',\n        data: {\n          statusCode: response.statusCode,\n          userId: targetUserId,\n        },\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.USER_PREFERENCE_GET_SUCCESS,\n        {\n          orgId,\n          userId: targetUserId,\n          statusCode: response.statusCode,\n        },\n        ['behavioral', 'operational']\n      );\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        userId: targetUserId,\n        error: error instanceof Error ? error.message : String(error),\n      };\n\n      LoggerProxy.error('Failed to fetch user preferences', {\n        module: 'UserPreference',\n        method: 'getUserPreference',\n        data: errorData,\n        error,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_GET_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n\n  /**\n   * Creates new user preferences\n   * @param {CreateUserPreferenceRequest} data - The user preference data to create\n   * @returns {Promise<UserPreference>} Promise resolving to created user preferences\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * const newPreferences = await userPreferenceAPI.createUserPreference({\n   *   userId: 'user123',\n   *   preferences: { e911Reminder: true, notificationSettings: { email: true } }\n   * });\n   * ```\n   */\n  public async createUserPreference(\n    data: CreateUserPreferenceRequest\n  ): Promise<UserPreferenceResponse> {\n    const orgId = this.webex.credentials.getOrgId();\n\n    LoggerProxy.info('Creating user preferences', {\n      module: 'UserPreference',\n      method: 'createUserPreference',\n      data: {\n        orgId,\n        userId: data.userId,\n      },\n    });\n\n    if (!data.userId) {\n      LoggerProxy.error('createUserPreference called without a valid userId', {\n        module: 'UserPreference',\n        method: 'createUserPreference',\n        data: {\n          orgId,\n          error: 'Missing userId in request data.',\n        },\n      });\n\n      throw new Error('UserPreference: userId is required to create user preferences.');\n    }\n\n    try {\n      const resource = endPointMap.userPreferenceCreate(orgId);\n\n      LoggerProxy.info('Making API request to create user preferences', {\n        module: 'UserPreference',\n        method: 'createUserPreference',\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      this.metricsManager.timeEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_SUCCESS);\n      this.metricsManager.timeEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_FAILED);\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.POST,\n        body: data,\n      });\n\n      LoggerProxy.info('Successfully created user preferences', {\n        module: 'UserPreference',\n        method: 'createUserPreference',\n        data: {\n          statusCode: response.statusCode,\n          userId: data.userId,\n        },\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_SUCCESS,\n        {\n          orgId,\n          userId: data.userId,\n          statusCode: response.statusCode,\n        },\n        ['behavioral', 'operational']\n      );\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        userId: data.userId,\n        error: error instanceof Error ? error.message : String(error),\n      };\n\n      LoggerProxy.error('Failed to create user preferences', {\n        module: 'UserPreference',\n        method: 'createUserPreference',\n        data: errorData,\n        error,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_CREATE_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n\n  /**\n   * Updates existing user preferences\n   * @param {string} userId - User ID to update preferences for\n   * @param {UpdateUserPreferenceRequest} data - The user preference data to update\n   * @returns {Promise<UserPreference>} Promise resolving to updated user preferences\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * const updatedPreferences = await userPreferenceAPI.updateUserPreference('user123', {\n   *   preferences: { e911Reminder: false }\n   * });\n   * ```\n   */\n  public async updateUserPreference(\n    userId: string,\n    data: UpdateUserPreferenceRequest\n  ): Promise<UserPreferenceResponse> {\n    const orgId = this.webex.credentials.getOrgId();\n\n    LoggerProxy.info('Updating user preferences', {\n      module: 'UserPreference',\n      method: 'updateUserPreference',\n      data: {\n        orgId,\n        userId,\n      },\n    });\n\n    if (!userId) {\n      LoggerProxy.error('updateUserPreference called without a valid userId', {\n        module: 'UserPreference',\n        method: 'updateUserPreference',\n        data: {\n          orgId,\n          error: 'Missing userId parameter.',\n        },\n      });\n\n      throw new Error('UserPreference: userId is required to update user preferences.');\n    }\n\n    try {\n      const resource = endPointMap.userPreference(orgId, userId);\n\n      LoggerProxy.info('Making API request to update user preferences', {\n        module: 'UserPreference',\n        method: 'updateUserPreference',\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      this.metricsManager.timeEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_SUCCESS);\n      this.metricsManager.timeEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_FAILED);\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.PUT,\n        body: data,\n      });\n\n      LoggerProxy.info('Successfully updated user preferences', {\n        module: 'UserPreference',\n        method: 'updateUserPreference',\n        data: {\n          statusCode: response.statusCode,\n          userId,\n        },\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_SUCCESS,\n        {\n          orgId,\n          userId,\n          statusCode: response.statusCode,\n        },\n        ['behavioral', 'operational']\n      );\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        userId,\n        error: error instanceof Error ? error.message : String(error),\n      };\n\n      LoggerProxy.error('Failed to update user preferences', {\n        module: 'UserPreference',\n        method: 'updateUserPreference',\n        data: errorData,\n        error,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_UPDATE_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n\n  /**\n   * Deletes user preferences for a specific user\n   * @param {string} userId - User ID to delete preferences for\n   * @returns {Promise<void>} Promise resolving when deletion is complete\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * await userPreferenceAPI.deleteUserPreference('user123');\n   * ```\n   */\n  public async deleteUserPreference(userId: string): Promise<void> {\n    const orgId = this.webex.credentials.getOrgId();\n\n    LoggerProxy.info('Deleting user preferences', {\n      module: 'UserPreference',\n      method: 'deleteUserPreference',\n      data: {\n        orgId,\n        userId,\n      },\n    });\n\n    if (!userId) {\n      LoggerProxy.error('deleteUserPreference called without a valid userId', {\n        module: 'UserPreference',\n        method: 'deleteUserPreference',\n        data: {\n          orgId,\n          error: 'Missing userId parameter.',\n        },\n      });\n\n      throw new Error('UserPreference: userId is required to delete user preferences.');\n    }\n\n    try {\n      const resource = endPointMap.userPreference(orgId, userId);\n\n      LoggerProxy.info('Making API request to delete user preferences', {\n        module: 'UserPreference',\n        method: 'deleteUserPreference',\n        data: {\n          resource,\n          service: WCC_API_GATEWAY,\n        },\n      });\n\n      this.metricsManager.timeEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_SUCCESS);\n      this.metricsManager.timeEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_FAILED);\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.DELETE,\n      });\n\n      LoggerProxy.info('Successfully deleted user preferences', {\n        module: 'UserPreference',\n        method: 'deleteUserPreference',\n        data: {\n          statusCode: response.statusCode,\n          userId,\n        },\n      });\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_SUCCESS,\n        {\n          orgId,\n          userId,\n          statusCode: response.statusCode,\n        },\n        ['behavioral', 'operational']\n      );\n    } catch (error) {\n      const errorData = {\n        orgId,\n        userId,\n        error: error instanceof Error ? error.message : String(error),\n      };\n\n      LoggerProxy.error('Failed to delete user preferences', {\n        module: 'UserPreference',\n        method: 'deleteUserPreference',\n        data: errorData,\n        error,\n      });\n\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.USER_PREFERENCE_DELETE_FAILED, errorData, [\n        'behavioral',\n        'operational',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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package/dist/services/WebexCrossClientService.js

@@ -0,0 +1,171 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = void 0;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _constants = require("../constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const WEBEX_CROSS_CLIENT_FILE = 'WebexCrossClientService';
+const DEFAULT_CROSS_CLIENT_STATE_TTL = 900;
+const EXPIRATION_OFFSET_MS = 60_000;
+/** Must match Agent Desktop usersub publish — Webex App reads `wxcc` cross-client state. */
+const DEFAULT_APP_NAME = 'wxcc';
+const REFRESH_RETRY_DELAY_MS = 30_000;
+const MAX_REFRESH_RETRIES = 3;
+/**
+ * Publishes usersub cross-client state so Webex App suppresses native calling toasts (WXCC-6026).
+ */
+class WebexCrossClientService {
+  answerCallsState = false;
+  appName = DEFAULT_APP_NAME;
+  /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */
+  refreshGeneration = 0;
+  constructor(webex) {
+    this.webex = webex;
+  }
+  extractDeviceIdFromUrl(url) {
+    const match = url.match(/\/devices\/([^/?]+)/);
+    return match ? match[1] : '';
+  }
+  getDeviceUrl() {
+    return this.webex.internal.device?.url;
+  }
+  clearRefreshTimer() {
+    if (this.refreshTimer) {
+      clearTimeout(this.refreshTimer);
+      this.refreshTimer = undefined;
+    }
+    if (this.refreshRetryTimer) {
+      clearTimeout(this.refreshRetryTimer);
+      this.refreshRetryTimer = undefined;
+    }
+  }
+  scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt) {
+    if (retryAttempt >= MAX_REFRESH_RETRIES || scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {
+      return;
+    }
+    this.refreshRetryTimer = setTimeout(async () => {
+      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {
+        return;
+      }
+      try {
+        await this.setManageWebexCallingInWxcc(true, {
+          userId,
+          ttl,
+          appName: this.appName
+        });
+      } catch (error) {
+        _loggerProxy.default.error(`WebexCrossClientService refresh retry failed: ${error}`, {
+          module: WEBEX_CROSS_CLIENT_FILE,
+          method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+        });
+        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);
+      }
+    }, REFRESH_RETRY_DELAY_MS);
+  }
+  startRefreshTimer(userId, ttl) {
+    this.clearRefreshTimer();
+    if (!this.answerCallsState) {
+      return;
+    }
+    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;
+    const scheduledGeneration = this.refreshGeneration;
+    this.refreshTimer = setTimeout(async () => {
+      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {
+        return;
+      }
+      try {
+        await this.setManageWebexCallingInWxcc(true, {
+          userId,
+          ttl,
+          appName: this.appName
+        });
+      } catch (error) {
+        _loggerProxy.default.error(`WebexCrossClientService refresh failed: ${error}`, {
+          module: WEBEX_CROSS_CLIENT_FILE,
+          method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+        });
+        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);
+      }
+    }, refreshTime);
+  }
+  publishCrossClientState(users, ttl, composition, logContext) {
+    const body = {
+      users,
+      compositions: [{
+        type: 'cross-client-state',
+        ttl,
+        composition
+      }]
+    };
+    return this.webex.request({
+      method: 'POST',
+      service: 'usersub',
+      resource: 'publish',
+      body
+    }).then(response => response?.body).catch(error => {
+      _loggerProxy.default.error(`WebexCrossClientService.${logContext} failed: ${error}`, {
+        module: WEBEX_CROSS_CLIENT_FILE,
+        method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC
+      });
+      return Promise.reject(error);
+    });
+  }
+  async setManageWebexCallingInWxcc(enable, options) {
+    const operationGeneration = this.refreshGeneration;
+    const userId = options?.userId ?? this.webex.internal.device?.userId;
+    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;
+    const appName = options?.appName ?? DEFAULT_APP_NAME;
+    this.appName = appName;
+    if (!userId) {
+      throw new Error('User ID is unavailable for cross-client publish');
+    }
+    const deviceUrl = this.getDeviceUrl();
+    if (!deviceUrl) {
+      throw new Error('Device URL is unavailable for cross-client publish');
+    }
+    const composition = {
+      devices: [{
+        deviceId: this.extractDeviceIdFromUrl(deviceUrl),
+        appName,
+        state: {
+          'answer-calls-on-wxcc': enable
+        }
+      }]
+    };
+    await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');
+    if (operationGeneration !== this.refreshGeneration) {
+      return;
+    }
+    this.answerCallsState = enable;
+    if (enable) {
+      this.startRefreshTimer(userId, ttl);
+    } else {
+      this.refreshGeneration += 1;
+      this.clearRefreshTimer();
+    }
+    _loggerProxy.default.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {
+      module: WEBEX_CROSS_CLIENT_FILE,
+      method: _constants.METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,
+      data: {
+        appName,
+        deviceId: this.extractDeviceIdFromUrl(deviceUrl),
+        ttl
+      }
+    });
+  }
+  teardown() {
+    this.refreshGeneration += 1;
+    this.clearRefreshTimer();
+    this.answerCallsState = false;
+  }
+
+  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */
+  isAnswerCallsStateActive() {
+    return this.answerCallsState;
+  }
+}
+exports.default = WebexCrossClientService;
+//# sourceMappingURL=WebexCrossClientService.js.map

package/dist/services/WebexCrossClientService.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","e","__esModule","default","WEBEX_CROSS_CLIENT_FILE","DEFAULT_CROSS_CLIENT_STATE_TTL","EXPIRATION_OFFSET_MS","DEFAULT_APP_NAME","REFRESH_RETRY_DELAY_MS","MAX_REFRESH_RETRIES","WebexCrossClientService","answerCallsState","appName","refreshGeneration","constructor","webex","extractDeviceIdFromUrl","url","match","getDeviceUrl","internal","device","clearRefreshTimer","refreshTimer","clearTimeout","undefined","refreshRetryTimer","scheduleRefreshRetry","userId","ttl","scheduledGeneration","retryAttempt","setTimeout","setManageWebexCallingInWxcc","error","LoggerProxy","module","method","METHODS","SET_MANAGE_WEBEX_CALLING_IN_WXCC","startRefreshTimer","refreshTime","publishCrossClientState","users","composition","logContext","body","compositions","type","request","service","resource","then","response","catch","Promise","reject","enable","options","operationGeneration","Error","deviceUrl","devices","deviceId","state","info","data","teardown","isAnswerCallsStateActive","exports"],"sources":["WebexCrossClientService.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\n\nconst WEBEX_CROSS_CLIENT_FILE = 'WebexCrossClientService';\nconst DEFAULT_CROSS_CLIENT_STATE_TTL = 900;\nconst EXPIRATION_OFFSET_MS = 60_000;\n/** Must match Agent Desktop usersub publish — Webex App reads `wxcc` cross-client state. */\nconst DEFAULT_APP_NAME = 'wxcc';\nconst REFRESH_RETRY_DELAY_MS = 30_000;\nconst MAX_REFRESH_RETRIES = 3;\n\ntype RefreshTimer = ReturnType<typeof setTimeout>;\n\n/**\n * Publishes usersub cross-client state so Webex App suppresses native calling toasts (WXCC-6026).\n */\nexport default class WebexCrossClientService {\n  private webex: WebexSDK;\n  private refreshTimer?: RefreshTimer;\n  private refreshRetryTimer?: RefreshTimer;\n  private answerCallsState = false;\n  private appName = DEFAULT_APP_NAME;\n  /** Incremented on teardown/disable to ignore stale refresh timer callbacks. */\n  private refreshGeneration = 0;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private extractDeviceIdFromUrl(url: string): string {\n    const match = url.match(/\\/devices\\/([^/?]+)/);\n\n    return match ? match[1] : '';\n  }\n\n  private getDeviceUrl(): string | undefined {\n    return this.webex.internal.device?.url;\n  }\n\n  private clearRefreshTimer(): void {\n    if (this.refreshTimer) {\n      clearTimeout(this.refreshTimer);\n      this.refreshTimer = undefined;\n    }\n\n    if (this.refreshRetryTimer) {\n      clearTimeout(this.refreshRetryTimer);\n      this.refreshRetryTimer = undefined;\n    }\n  }\n\n  private scheduleRefreshRetry(\n    userId: string,\n    ttl: number,\n    scheduledGeneration: number,\n    retryAttempt: number\n  ): void {\n    if (\n      retryAttempt >= MAX_REFRESH_RETRIES ||\n      scheduledGeneration !== this.refreshGeneration ||\n      !this.answerCallsState\n    ) {\n      return;\n    }\n\n    this.refreshRetryTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh retry failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, retryAttempt + 1);\n      }\n    }, REFRESH_RETRY_DELAY_MS);\n  }\n\n  private startRefreshTimer(userId: string, ttl: number): void {\n    this.clearRefreshTimer();\n\n    if (!this.answerCallsState) {\n      return;\n    }\n\n    const refreshTime = ttl * 1000 - EXPIRATION_OFFSET_MS;\n    const scheduledGeneration = this.refreshGeneration;\n    this.refreshTimer = setTimeout(async () => {\n      if (scheduledGeneration !== this.refreshGeneration || !this.answerCallsState) {\n        return;\n      }\n\n      try {\n        await this.setManageWebexCallingInWxcc(true, {userId, ttl, appName: this.appName});\n      } catch (error) {\n        LoggerProxy.error(`WebexCrossClientService refresh failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n        this.scheduleRefreshRetry(userId, ttl, scheduledGeneration, 0);\n      }\n    }, refreshTime);\n  }\n\n  private publishCrossClientState(\n    users: string[],\n    ttl: number,\n    composition: Record<string, unknown>,\n    logContext: string\n  ): Promise<unknown> {\n    const body = {\n      users,\n      compositions: [\n        {\n          type: 'cross-client-state',\n          ttl,\n          composition,\n        },\n      ],\n    };\n\n    return this.webex\n      .request({\n        method: 'POST',\n        service: 'usersub',\n        resource: 'publish',\n        body,\n      })\n      .then((response: {body?: unknown}) => response?.body)\n      .catch((error: unknown) => {\n        LoggerProxy.error(`WebexCrossClientService.${logContext} failed: ${error}`, {\n          module: WEBEX_CROSS_CLIENT_FILE,\n          method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n        });\n\n        return Promise.reject(error);\n      });\n  }\n\n  public async setManageWebexCallingInWxcc(\n    enable: boolean,\n    options?: {userId?: string; ttl?: number; appName?: string}\n  ): Promise<void> {\n    const operationGeneration = this.refreshGeneration;\n    const userId = options?.userId ?? this.webex.internal.device?.userId;\n    const ttl = options?.ttl ?? DEFAULT_CROSS_CLIENT_STATE_TTL;\n    const appName = options?.appName ?? DEFAULT_APP_NAME;\n    this.appName = appName;\n\n    if (!userId) {\n      throw new Error('User ID is unavailable for cross-client publish');\n    }\n\n    const deviceUrl = this.getDeviceUrl();\n    if (!deviceUrl) {\n      throw new Error('Device URL is unavailable for cross-client publish');\n    }\n\n    const composition = {\n      devices: [\n        {\n          deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n          appName,\n          state: {\n            'answer-calls-on-wxcc': enable,\n          },\n        },\n      ],\n    };\n\n    await this.publishCrossClientState([userId], ttl, composition, 'setManageWebexCallingInWxcc');\n\n    if (operationGeneration !== this.refreshGeneration) {\n      return;\n    }\n\n    this.answerCallsState = enable;\n\n    if (enable) {\n      this.startRefreshTimer(userId, ttl);\n    } else {\n      this.refreshGeneration += 1;\n      this.clearRefreshTimer();\n    }\n\n    LoggerProxy.info(`Cross-client answer-calls-on-wxcc set to ${enable}`, {\n      module: WEBEX_CROSS_CLIENT_FILE,\n      method: METHODS.SET_MANAGE_WEBEX_CALLING_IN_WXCC,\n      data: {\n        appName,\n        deviceId: this.extractDeviceIdFromUrl(deviceUrl),\n        ttl,\n      },\n    });\n  }\n\n  public teardown(): void {\n    this.refreshGeneration += 1;\n    this.clearRefreshTimer();\n    this.answerCallsState = false;\n  }\n\n  /** Whether usersub `answer-calls-on-wxcc: true` was successfully published this session. */\n  public isAnswerCallsStateActive(): boolean {\n    return this.answerCallsState;\n  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package/dist/services/WxAppTelephonyMercurySync.js

@@ -0,0 +1,93 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.TELEPHONY_CALL_UNMUTED = exports.TELEPHONY_CALL_MUTED = void 0;
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _constants = require("../constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';
+const TELEPHONY_CALL_MUTED = exports.TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';
+const TELEPHONY_CALL_UNMUTED = exports.TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';
+/**
+ * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).
+ */
+class WxAppTelephonyMercurySync {
+  constructor(webex) {
+    this.webex = webex;
+  }
+  decodeBase64(value) {
+    try {
+      return atob(value);
+    } catch {
+      return value;
+    }
+  }
+  handleMuteStateEvent = (agentId, event) => {
+    const {
+      actorId,
+      callId,
+      muted
+    } = event?.data ?? {};
+    if (!actorId || !callId || muted === undefined) {
+      return;
+    }
+    const decodedActorId = this.decodeBase64(actorId);
+    const decodedCallId = this.decodeBase64(callId);
+    if (!decodedActorId.endsWith(agentId)) {
+      return;
+    }
+    _loggerProxy.default.info('WxApp telephony mute state sync received', {
+      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
+      method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,
+      data: {
+        muted
+      }
+    });
+    this.muteChangeHandler?.(decodedCallId, muted);
+  };
+  subscribe(agentId, onMuteChange) {
+    this.unsubscribe();
+    const mercury = this.webex.internal.mercury;
+    if (!mercury) {
+      _loggerProxy.default.error('Mercury is unavailable for wxApp mute sync', {
+        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
+        method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
+      });
+      return;
+    }
+    this.subscribedAgentId = agentId;
+    this.muteChangeHandler = onMuteChange;
+    this.boundMuteHandler = event => {
+      this.handleMuteStateEvent(agentId, event);
+    };
+    this.boundUnmuteHandler = event => {
+      this.handleMuteStateEvent(agentId, event);
+    };
+    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);
+    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);
+    _loggerProxy.default.info('Subscribed to wxApp telephony Mercury mute sync', {
+      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,
+      method: _constants.METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY
+    });
+  }
+  unsubscribe() {
+    const mercury = this.webex.internal.mercury;
+    if (mercury && this.boundMuteHandler) {
+      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);
+    }
+    if (mercury && this.boundUnmuteHandler) {
+      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);
+    }
+    this.subscribedAgentId = undefined;
+    this.muteChangeHandler = undefined;
+    this.boundMuteHandler = undefined;
+    this.boundUnmuteHandler = undefined;
+  }
+  isSubscribed() {
+    return Boolean(this.subscribedAgentId && this.muteChangeHandler);
+  }
+}
+exports.default = WxAppTelephonyMercurySync;
+//# sourceMappingURL=WxAppTelephonyMercurySync.js.map

package/dist/services/WxAppTelephonyMercurySync.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_loggerProxy","_interopRequireDefault","require","_constants","e","__esModule","default","WXAPP_TELEPHONY_MERCURY_SYNC_FILE","TELEPHONY_CALL_MUTED","exports","TELEPHONY_CALL_UNMUTED","WxAppTelephonyMercurySync","constructor","webex","decodeBase64","value","atob","handleMuteStateEvent","agentId","event","actorId","callId","muted","data","undefined","decodedActorId","decodedCallId","endsWith","LoggerProxy","info","module","method","METHODS","SYNC_WXAPP_MUTE_FROM_MERCURY","muteChangeHandler","subscribe","onMuteChange","unsubscribe","mercury","internal","error","subscribedAgentId","boundMuteHandler","boundUnmuteHandler","on","off","isSubscribed","Boolean"],"sources":["WxAppTelephonyMercurySync.ts"],"sourcesContent":["import LoggerProxy from '../logger-proxy';\nimport {METHODS} from '../constants';\nimport {WebexSDK} from '../types';\n\nconst WXAPP_TELEPHONY_MERCURY_SYNC_FILE = 'WxAppTelephonyMercurySync';\n\nexport const TELEPHONY_CALL_MUTED = 'event:telephony_calls.muted';\nexport const TELEPHONY_CALL_UNMUTED = 'event:telephony_calls.unmuted';\n\nexport type UpdatedCallMuteStateEvent = {\n  data: {\n    actorId: string;\n    callId: string;\n    muted: boolean;\n  };\n};\n\ntype MuteChangeHandler = (callId: string, muted: boolean) => void;\n\n/**\n * Subscribes to Mercury telephony mute/unmute events for wxApp thick-client sync (AD parity).\n */\nexport default class WxAppTelephonyMercurySync {\n  private webex: WebexSDK;\n  private subscribedAgentId?: string;\n  private muteChangeHandler?: MuteChangeHandler;\n  private boundMuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n  private boundUnmuteHandler?: (event: UpdatedCallMuteStateEvent) => void;\n\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n  }\n\n  private decodeBase64(value: string): string {\n    try {\n      return atob(value);\n    } catch {\n      return value;\n    }\n  }\n\n  private handleMuteStateEvent = (agentId: string, event: UpdatedCallMuteStateEvent): void => {\n    const {actorId, callId, muted} = event?.data ?? {};\n    if (!actorId || !callId || muted === undefined) {\n      return;\n    }\n\n    const decodedActorId = this.decodeBase64(actorId);\n    const decodedCallId = this.decodeBase64(callId);\n\n    if (!decodedActorId.endsWith(agentId)) {\n      return;\n    }\n\n    LoggerProxy.info('WxApp telephony mute state sync received', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      data: {muted},\n    });\n\n    this.muteChangeHandler?.(decodedCallId, muted);\n  };\n\n  public subscribe(agentId: string, onMuteChange: MuteChangeHandler): void {\n    this.unsubscribe();\n\n    const mercury = this.webex.internal.mercury;\n    if (!mercury) {\n      LoggerProxy.error('Mercury is unavailable for wxApp mute sync', {\n        module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n        method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n      });\n\n      return;\n    }\n\n    this.subscribedAgentId = agentId;\n    this.muteChangeHandler = onMuteChange;\n\n    this.boundMuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n    this.boundUnmuteHandler = (event: UpdatedCallMuteStateEvent) => {\n      this.handleMuteStateEvent(agentId, event);\n    };\n\n    mercury.on(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    mercury.on(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n\n    LoggerProxy.info('Subscribed to wxApp telephony Mercury mute sync', {\n      module: WXAPP_TELEPHONY_MERCURY_SYNC_FILE,\n      method: METHODS.SYNC_WXAPP_MUTE_FROM_MERCURY,\n    });\n  }\n\n  public unsubscribe(): void {\n    const mercury = this.webex.internal.mercury;\n\n    if (mercury && this.boundMuteHandler) {\n      mercury.off(TELEPHONY_CALL_MUTED, this.boundMuteHandler);\n    }\n    if (mercury && this.boundUnmuteHandler) {\n      mercury.off(TELEPHONY_CALL_UNMUTED, this.boundUnmuteHandler);\n    }\n\n    this.subscribedAgentId = undefined;\n    this.muteChangeHandler = undefined;\n    this.boundMuteHandler = undefined;\n    this.boundUnmuteHandler = undefined;\n  }\n\n  public isSubscribed(): boolean {\n    return Boolean(this.subscribedAgentId && this.muteChangeHandler);\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,YAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAD,OAAA;AAAqC,SAAAD,uBAAAG,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAGrC,MAAMG,iCAAiC,GAAG,2BAA2B;AAE9D,MAAMC,oBAAoB,GAAAC,OAAA,CAAAD,oBAAA,GAAG,6BAA6B;AAC1D,MAAME,sBAAsB,GAAAD,OAAA,CAAAC,sBAAA,GAAG,+BAA+B;AAYrE;AACA;AACA;AACe,MAAMC,yBAAyB,CAAC;EAO7CC,WAAWA,CAACC,KAAe,EAAE;IAC3B,IAAI,CAACA,KAAK,GAAGA,KAAK;EACpB;EAEQC,YAAYA,CAACC,KAAa,EAAU;IAC1C,IAAI;MACF,OAAOC,IAAI,CAACD,KAAK,CAAC;IACpB,CAAC,CAAC,MAAM;MACN,OAAOA,KAAK;IACd;EACF;EAEQE,oBAAoB,GAAGA,CAACC,OAAe,EAAEC,KAAgC,KAAW;IAC1F,MAAM;MAACC,OAAO;MAAEC,MAAM;MAAEC;IAAK,CAAC,GAAGH,KAAK,EAAEI,IAAI,IAAI,CAAC,CAAC;IAClD,IAAI,CAACH,OAAO,IAAI,CAACC,MAAM,IAAIC,KAAK,KAAKE,SAAS,EAAE;MAC9C;IACF;IAEA,MAAMC,cAAc,GAAG,IAAI,CAACX,YAAY,CAACM,OAAO,CAAC;IACjD,MAAMM,aAAa,GAAG,IAAI,CAACZ,YAAY,CAACO,MAAM,CAAC;IAE/C,IAAI,CAACI,cAAc,CAACE,QAAQ,CAACT,OAAO,CAAC,EAAE;MACrC;IACF;IAEAU,oBAAW,CAACC,IAAI,CAAC,0CAA0C,EAAE;MAC3DC,MAAM,EAAEvB,iCAAiC;MACzCwB,MAAM,EAAEC,kBAAO,CAACC,4BAA4B;MAC5CV,IAAI,EAAE;QAACD;MAAK;IACd,CAAC,CAAC;IAEF,IAAI,CAACY,iBAAiB,GAAGR,aAAa,EAAEJ,KAAK,CAAC;EAChD,CAAC;EAEMa,SAASA,CAACjB,OAAe,EAAEkB,YAA+B,EAAQ;IACvE,IAAI,CAACC,WAAW,CAAC,CAAC;IAElB,MAAMC,OAAO,GAAG,IAAI,CAACzB,KAAK,CAAC0B,QAAQ,CAACD,OAAO;IAC3C,IAAI,CAACA,OAAO,EAAE;MACZV,oBAAW,CAACY,KAAK,CAAC,4CAA4C,EAAE;QAC9DV,MAAM,EAAEvB,iCAAiC;QACzCwB,MAAM,EAAEC,kBAAO,CAACC;MAClB,CAAC,CAAC;MAEF;IACF;IAEA,IAAI,CAACQ,iBAAiB,GAAGvB,OAAO;IAChC,IAAI,CAACgB,iBAAiB,GAAGE,YAAY;IAErC,IAAI,CAACM,gBAAgB,GAAIvB,KAAgC,IAAK;MAC5D,IAAI,CAACF,oBAAoB,CAACC,OAAO,EAAEC,KAAK,CAAC;IAC3C,CAAC;IACD,IAAI,CAACwB,kBAAkB,GAAIxB,KAAgC,IAAK;MAC9D,IAAI,CAACF,oBAAoB,CAACC,OAAO,EAAEC,KAAK,CAAC;IAC3C,CAAC;IAEDmB,OAAO,CAACM,EAAE,CAACpC,oBAAoB,EAAE,IAAI,CAACkC,gBAAgB,CAAC;IACvDJ,OAAO,CAACM,EAAE,CAAClC,sBAAsB,EAAE,IAAI,CAACiC,kBAAkB,CAAC;IAE3Df,oBAAW,CAACC,IAAI,CAAC,iDAAiD,EAAE;MAClEC,MAAM,EAAEvB,iCAAiC;MACzCwB,MAAM,EAAEC,kBAAO,CAACC;IAClB,CAAC,CAAC;EACJ;EAEOI,WAAWA,CAAA,EAAS;IACzB,MAAMC,OAAO,GAAG,IAAI,CAACzB,KAAK,CAAC0B,QAAQ,CAACD,OAAO;IAE3C,IAAIA,OAAO,IAAI,IAAI,CAACI,gBAAgB,EAAE;MACpCJ,OAAO,CAACO,GAAG,CAACrC,oBAAoB,EAAE,IAAI,CAACkC,gBAAgB,CAAC;IAC1D;IACA,IAAIJ,OAAO,IAAI,IAAI,CAACK,kBAAkB,EAAE;MACtCL,OAAO,CAACO,GAAG,CAACnC,sBAAsB,EAAE,IAAI,CAACiC,kBAAkB,CAAC;IAC9D;IAEA,IAAI,CAACF,iBAAiB,GAAGjB,SAAS;IAClC,IAAI,CAACU,iBAAiB,GAAGV,SAAS;IAClC,IAAI,CAACkB,gBAAgB,GAAGlB,SAAS;IACjC,IAAI,CAACmB,kBAAkB,GAAGnB,SAAS;EACrC;EAEOsB,YAAYA,CAAA,EAAY;IAC7B,OAAOC,OAAO,CAAC,IAAI,CAACN,iBAAiB,IAAI,IAAI,CAACP,iBAAiB,CAAC;EAClE;AACF;AAACzB,OAAA,CAAAH,OAAA,GAAAK,yBAAA","ignoreList":[]}

package/dist/services/agent/types.js.map

@@ -1 +1 @@
-{"version":3,"names":["AGENT_EVENTS","exports"],"sources":["types.ts"],"sourcesContent":["import {Msg} from '../core/GlobalTypes';\n\n/**\n * Response type received when an agent successfully logs out from the system\n * @public\n * @remarks\n * This type represents the response message sent by the server when an agent\n * successfully logs out. It includes essential details about the logout action\n * and the agent's final state.\n */\nexport type LogoutSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the logout request */\n  trackingId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent (e.g., 'LoggedOut') */\n  status: string;\n  /** Detailed status information */\n  subStatus: string;\n  /** Identity of who initiated the logout if not the agent themselves */\n  loggedOutBy?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type identifier for logout success event */\n  type: 'AgentLogoutSuccess';\n}>;\n\n/**\n * Response type received when an agent successfully relogins to the system\n * @public\n * @remarks\n * Represents the response message when an agent successfully re-authenticates.\n * Contains comprehensive information about the agent's new session, including\n * their state, assigned channels, and device information.\n */\nexport type ReloginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the relogin request */\n  trackingId: string;\n  /** Auxiliary code ID for the agent's initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Directory number assigned to the agent */\n  dn: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Indicates if login is via extension */\n  isExtension: boolean;\n  /** Current login status */\n  status: 'LoggedIn';\n  /** Current sub-status */\n  subStatus: 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Reason for the last state change */\n  lastStateChangeReason?: string;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n  /** Type identifier for relogin success event */\n  type: 'AgentReloginSuccess';\n}>;\n\n/**\n * Response type received when an agent's state is successfully changed\n * @public\n * @remarks\n * Contains information about the agent's new state, including who initiated\n * the change and timestamps for tracking state transitions.\n */\nexport type StateChangeSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the state change request */\n  trackingId: string;\n  /** Auxiliary code ID associated with the new state */\n  auxCodeId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent */\n  status: string;\n  /** Detailed status indicating availability */\n  subStatus: 'Available' | 'Idle';\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of current state change */\n  lastStateChangeTimestamp: number;\n  /** Type identifier for state change success event */\n  type: 'AgentStateChangeSuccess';\n  /** Identity of who initiated the state change */\n  changedBy: string | null;\n  /** ID of the user who initiated the change */\n  changedById: string | null;\n  /** Name of the user who initiated the change */\n  changedByName: string | null;\n  /** Reason for the state change */\n  lastStateChangeReason: string;\n}>;\n\n/**\n * Response type received when an agent successfully logs into their station\n * @public\n * @remarks\n * Represents the success response when an agent logs into their workstation.\n * Includes details about the agent's initial state, assigned teams, and channels.\n */\nexport type StationLoginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n}>;\n\n/**\n * Extended response type for station login success that includes notification tracking\n * @public\n * @remarks\n * Similar to StationLoginSuccess but includes additional fields for notification\n * tracking and multimedia profile settings.\n */\nexport type StationLoginSuccessResponse = {\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Multimedia profile capacity settings */\n  mmProfile: {\n    /** Maximum concurrent chat capacity */\n    chat: number;\n    /** Maximum concurrent email capacity */\n    email: number;\n    /** Maximum concurrent social media capacity */\n    social: number;\n    /** Maximum concurrent voice call capacity */\n    telephony: number;\n  };\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n  /** Tracking ID for notifications */\n  notifsTrackingId: string;\n};\n\n/**\n * Extended response type for agent device type update success\n * @public\n * @remarks\n * Represents the response when an agent's device type is successfully updated.\n * Contains all the details of the agent's session and device configuration.\n */\nexport type DeviceTypeUpdateSuccess = Omit<StationLoginSuccessResponse, 'type'> & {\n  type: 'AgentDeviceTypeUpdateSuccess';\n};\n/**\n * Parameters required for initiating an agent logout\n * @public\n * @remarks\n * Defines the parameters that can be provided when logging out an agent,\n * including the reason for logout which helps with reporting and auditing.\n */\nexport type Logout = {\n  /** Reason for the logout action */\n  logoutReason?:\n    | 'User requested logout'\n    | 'Inactivity Logout'\n    | 'User requested agent device change';\n};\n\n/**\n * Represents the possible states an agent can be in\n * @public\n * @remarks\n * Defines the various states an agent can transition between during their session.\n * Common states include 'Available' (ready to handle interactions), 'Idle' (on break\n * or not ready), and 'RONA' (Response on No Answer).\n */\nexport type AgentState = 'Available' | 'Idle' | 'RONA' | string;\n\n/**\n * Parameters required for changing an agent's state\n * @public\n * @remarks\n * Defines the necessary information for transitioning an agent from one state to another.\n */\nexport type StateChange = {\n  /** New state to transition the agent to */\n  state: AgentState;\n  /** Auxiliary code ID associated with the state change */\n  auxCodeId: string;\n  /** Reason for the state change */\n  lastStateChangeReason?: string;\n  /** ID of the agent whose state is being changed */\n  agentId?: string;\n};\n\n/**\n * Parameters required for agent station login\n * @public\n * @remarks\n * Contains all the necessary information for logging an agent into their workstation,\n * including team assignments, roles, and device configurations.\n */\nexport type UserStationLogin = {\n  /** Phone number for dialing */\n  dialNumber?: string | null;\n  /** Directory number */\n  dn?: string | null;\n  /** ID of the team the agent belongs to */\n  teamId: string | null;\n  /** Name of the team */\n  teamName: string | null;\n  /** List of roles assigned to the agent */\n  roles?: Array<string>;\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Indicates if agent uses a different DN than their assigned one */\n  usesOtherDN: boolean;\n  /** ID of the agent's skill profile */\n  skillProfileId?: string;\n  /** ID of the initial auxiliary state code */\n  auxCodeId: string;\n  /** Indicates if login is via extension */\n  isExtension?: boolean;\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n};\n\n/**\n * Available options for agent login methods\n * @public\n * @remarks\n * Defines the supported methods for agent login:\n * - AGENT_DN: Login using agent's direct number\n * - EXTENSION: Login using extension number\n * - BROWSER: Browser-based login\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Type of device used for agent login\n * @public\n * @remarks\n * Represents the type of device being used for login. Can be one of the standard\n * LoginOptions or a custom device type string.\n */\nexport type DeviceType = LoginOption | string;\n\n/**\n * Parameters for retrieving buddy agent information\n * @public\n * @remarks\n * Defines the criteria for fetching information about other agents (buddies)\n * in the system, allowing filtering by profile, media type, and state.\n */\nexport type BuddyAgents = {\n  agentProfileId: string;\n  mediaType: string;\n  /** Filter for agent state eg : Available | Idle  */\n  state?: string;\n};\n\n/**\n * Detailed information about a buddy agent\n * @public\n * @remarks\n * Contains comprehensive information about a buddy agent including their\n * current state, assignments, and contact information.\n */\nexport type BuddyDetails = {\n  agentId: string;\n  state: string;\n  teamId: string;\n  dn: string;\n  agentName: string;\n  siteId: string;\n};\n\n/**\n * Response type received when successfully retrieving buddy agent information\n * @public\n * @remarks\n * Contains the list of buddy agents and their details returned from a buddy\n * agent lookup request. Used for monitoring team member statuses and availability.\n */\nexport type BuddyAgentsSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the requesting agent */\n  agentId: string;\n  /** Tracking ID for the buddy list request */\n  trackingId: string;\n  /** Current session ID of the requesting agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Type identifier for buddy agents response */\n  type: 'BuddyAgents';\n  /** List of buddy agents and their details */\n  agentList: Array<BuddyDetails>;\n}>;\n\n/**\n * Events emitted by the agent service for various state changes and actions\n * @public\n * @remarks\n * Enumeration of all possible events that can be emitted by the agent service.\n * These events can be used to track and respond to changes in agent state,\n * login status, and other important agent-related activities.\n */\nexport enum AGENT_EVENTS {\n  /** Emitted when an agent's state changes (e.g., Available to Idle) */\n  AGENT_STATE_CHANGE = 'agent:stateChange',\n\n  /** Emitted when multiple logins are detected for the same agent */\n  AGENT_MULTI_LOGIN = 'agent:multiLogin',\n\n  /** Emitted when an agent successfully logs into their station */\n  AGENT_STATION_LOGIN_SUCCESS = 'agent:stationLoginSuccess',\n\n  /** Emitted when station login attempt fails */\n  AGENT_STATION_LOGIN_FAILED = 'agent:stationLoginFailed',\n\n  /** Emitted when an agent successfully logs out */\n  AGENT_LOGOUT_SUCCESS = 'agent:logoutSuccess',\n\n  /** Emitted when logout attempt fails */\n  AGENT_LOGOUT_FAILED = 'agent:logoutFailed',\n\n  /** Emitted when an agent's directory number is successfully registered */\n  AGENT_DN_REGISTERED = 'agent:dnRegistered',\n\n  /** Emitted when an agent successfully re-authenticates */\n  AGENT_RELOGIN_SUCCESS = 'agent:reloginSuccess',\n\n  /** Emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS = 'agent:stateChangeSuccess',\n\n  /** Emitted when agent state change attempt fails */\n  AGENT_STATE_CHANGE_FAILED = 'agent:stateChangeFailed',\n}\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAwBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAoDA;AACA;AACA;AACA;AACA;AACA;AACA;AAkCA;AACA;AACA;AACA;AACA;AACA;AACA;AA0CA;AACA;AACA;AACA;AACA;AACA;AACA;AAqDA;AACA;AACA;AACA;AACA;AACA;AACA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AASA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AACA;AACA;AACA;AA8BA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAQYA,YAAY,GAAAC,OAAA,CAAAD,YAAA,0BAAZA,YAAY;EACtB;EADUA,YAAY;EAItB;EAJUA,YAAY;EAOtB;EAPUA,YAAY;EAUtB;EAVUA,YAAY;EAatB;EAbUA,YAAY;EAgBtB;EAhBUA,YAAY;EAmBtB;EAnBUA,YAAY;EAsBtB;EAtBUA,YAAY;EAyBtB;EAzBUA,YAAY;EA4BtB;EA5BUA,YAAY;EAAA,OAAZA,YAAY;AAAA","ignoreList":[]}
+{"version":3,"names":["AGENT_EVENTS","exports"],"sources":["types.ts"],"sourcesContent":["import {Msg} from '../core/GlobalTypes';\n\n/**\n * Response type received when an agent successfully logs out from the system\n * @public\n * @remarks\n * This type represents the response message sent by the server when an agent\n * successfully logs out. It includes essential details about the logout action\n * and the agent's final state.\n */\nexport type LogoutSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the logout request */\n  trackingId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent (e.g., 'LoggedOut') */\n  status: string;\n  /** Detailed status information */\n  subStatus: string;\n  /** Identity of who initiated the logout if not the agent themselves */\n  loggedOutBy?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type identifier for logout success event */\n  type: 'AgentLogoutSuccess';\n}>;\n\n/**\n * Response type received when an agent successfully relogins to the system\n * @public\n * @remarks\n * Represents the response message when an agent successfully re-authenticates.\n * Contains comprehensive information about the agent's new session, including\n * their state, assigned channels, and device information.\n */\nexport type ReloginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the relogin request */\n  trackingId: string;\n  /** Auxiliary code ID for the agent's initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Directory number assigned to the agent */\n  dn: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Indicates if login is via extension */\n  isExtension: boolean;\n  /** Current login status */\n  status: 'LoggedIn';\n  /** Current sub-status */\n  subStatus: 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Reason for the last state change */\n  lastStateChangeReason?: string;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n  /** Type identifier for relogin success event */\n  type: 'AgentReloginSuccess';\n}>;\n\n/**\n * Response type received when an agent's state is successfully changed\n * @public\n * @remarks\n * Contains information about the agent's new state, including who initiated\n * the change and timestamps for tracking state transitions.\n */\nexport type StateChangeSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the state change request */\n  trackingId: string;\n  /** Auxiliary code ID associated with the new state */\n  auxCodeId: string;\n  /** Current session ID of the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Current status of the agent */\n  status: string;\n  /** Detailed status indicating availability */\n  subStatus: 'Available' | 'Idle';\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of current state change */\n  lastStateChangeTimestamp: number;\n  /** Type identifier for state change success event */\n  type: 'AgentStateChangeSuccess';\n  /** Identity of who initiated the state change */\n  changedBy: string | null;\n  /** ID of the user who initiated the change */\n  changedById: string | null;\n  /** Name of the user who initiated the change */\n  changedByName: string | null;\n  /** Reason for the state change */\n  lastStateChangeReason: string;\n}>;\n\n/**\n * Response type received when an agent successfully logs into their station\n * @public\n * @remarks\n * Represents the success response when an agent logs into their workstation.\n * Includes details about the agent's initial state, assigned teams, and channels.\n */\nexport type StationLoginSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Map of channel types to channel IDs */\n  channelsMap: Record<string, string[]>;\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n}>;\n\n/**\n * Extended response type for station login success that includes notification tracking\n * @public\n * @remarks\n * Similar to StationLoginSuccess but includes additional fields for notification\n * tracking and multimedia profile settings.\n */\nexport type StationLoginSuccessResponse = {\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the agent */\n  agentId: string;\n  /** Tracking ID for the station login request */\n  trackingId: string;\n  /** Auxiliary code ID for initial state */\n  auxCodeId: string;\n  /** ID of the team the agent belongs to */\n  teamId: string;\n  /** New session ID assigned to the agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** List of active interaction IDs */\n  interactionIds: string[];\n  /** Current login status */\n  status: string;\n  /** Current availability status */\n  subStatus: 'Available' | 'Idle';\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Timestamp of last idle code change */\n  lastIdleCodeChangeTimestamp: number;\n  /** Timestamp of last state change */\n  lastStateChangeTimestamp: number;\n  /** Type of agent profile */\n  profileType: string;\n  /** Multimedia profile capacity settings */\n  mmProfile: {\n    /** Maximum concurrent chat capacity */\n    chat: number;\n    /** Maximum concurrent email capacity */\n    email: number;\n    /** Maximum concurrent social media capacity */\n    social: number;\n    /** Maximum concurrent voice call capacity */\n    telephony: number;\n  };\n  /** Phone number for dialing */\n  dialNumber?: string;\n  /** List of roles assigned to the agent */\n  roles?: string[];\n  /** Session ID of the supervising agent if applicable */\n  supervisorSessionId?: string;\n  /** Type identifier for station login success event */\n  type: 'AgentStationLoginSuccess';\n  /** Tracking ID for notifications */\n  notifsTrackingId: string;\n};\n\n/**\n * Extended response type for agent device type update success\n * @public\n * @remarks\n * Represents the response when an agent's device type is successfully updated.\n * Contains all the details of the agent's session and device configuration.\n */\nexport type DeviceTypeUpdateSuccess = Omit<StationLoginSuccessResponse, 'type'> & {\n  type: 'AgentDeviceTypeUpdateSuccess';\n};\n/**\n * Parameters required for initiating an agent logout\n * @public\n * @remarks\n * Defines the parameters that can be provided when logging out an agent,\n * including the reason for logout which helps with reporting and auditing.\n */\nexport type Logout = {\n  /** Reason for the logout action */\n  logoutReason?:\n    | 'User requested logout'\n    | 'Inactivity Logout'\n    | 'User requested agent profile update';\n};\n\n/**\n * Represents the possible states an agent can be in\n * @public\n * @remarks\n * Defines the various states an agent can transition between during their session.\n * Common states include 'Available' (ready to handle interactions), 'Idle' (on break\n * or not ready), and 'RONA' (Response on No Answer).\n */\nexport type AgentState = 'Available' | 'Idle' | 'RONA' | string;\n\n/**\n * Parameters required for changing an agent's state\n * @public\n * @remarks\n * Defines the necessary information for transitioning an agent from one state to another.\n */\nexport type StateChange = {\n  /** New state to transition the agent to */\n  state: AgentState;\n  /** Auxiliary code ID associated with the state change */\n  auxCodeId: string;\n  /** Reason for the state change */\n  lastStateChangeReason?: string;\n  /** ID of the agent whose state is being changed */\n  agentId?: string;\n};\n\n/**\n * Parameters required for agent station login\n * @public\n * @remarks\n * Contains all the necessary information for logging an agent into their workstation,\n * including team assignments, roles, and device configurations.\n */\nexport type UserStationLogin = {\n  /** Phone number for dialing */\n  dialNumber?: string | null;\n  /** Directory number */\n  dn?: string | null;\n  /** ID of the team the agent belongs to */\n  teamId: string | null;\n  /** Name of the team */\n  teamName: string | null;\n  /** List of roles assigned to the agent */\n  roles?: Array<string>;\n  /** ID of the site where the agent is located */\n  siteId: string;\n  /** Indicates if agent uses a different DN than their assigned one */\n  usesOtherDN: boolean;\n  /** ID of the agent's skill profile */\n  skillProfileId?: string;\n  /** ID of the initial auxiliary state code */\n  auxCodeId: string;\n  /** Indicates if login is via extension */\n  isExtension?: boolean;\n  /** Type of device being used */\n  deviceType?: DeviceType;\n  /** Unique identifier of the device */\n  deviceId?: string | null;\n  /** Flag indicating if emergency modal was shown */\n  isEmergencyModalAlreadyDisplayed?: boolean;\n};\n\n/**\n * Available options for agent login methods\n * @public\n * @remarks\n * Defines the supported methods for agent login:\n * - AGENT_DN: Login using agent's direct number\n * - EXTENSION: Login using extension number\n * - BROWSER: Browser-based login\n */\nexport type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';\n\n/**\n * Type of device used for agent login\n * @public\n * @remarks\n * Represents the type of device being used for login. Can be one of the standard\n * LoginOptions or a custom device type string.\n */\nexport type DeviceType = LoginOption | string;\n\n/**\n * Parameters for retrieving buddy agent information\n * @public\n * @remarks\n * Defines the criteria for fetching information about other agents (buddies)\n * in the system, allowing filtering by profile, media type, and state.\n */\nexport type BuddyAgents = {\n  agentProfileId: string;\n  mediaType: string;\n  /** Filter for agent state eg : Available | Idle  */\n  state?: string;\n};\n\n/**\n * Detailed information about a buddy agent\n * @public\n * @remarks\n * Contains comprehensive information about a buddy agent including their\n * current state, assignments, and contact information.\n */\nexport type BuddyDetails = {\n  agentId: string;\n  state: string;\n  teamId: string;\n  dn: string;\n  agentName: string;\n  siteId: string;\n};\n\n/**\n * Response type received when successfully retrieving buddy agent information\n * @public\n * @remarks\n * Contains the list of buddy agents and their details returned from a buddy\n * agent lookup request. Used for monitoring team member statuses and availability.\n */\nexport type BuddyAgentsSuccess = Msg<{\n  /** Message type identifier for agent desktop events */\n  eventType: 'AgentDesktopMessage';\n  /** Unique identifier of the requesting agent */\n  agentId: string;\n  /** Tracking ID for the buddy list request */\n  trackingId: string;\n  /** Current session ID of the requesting agent */\n  agentSessionId: string;\n  /** Organization ID the agent belongs to */\n  orgId: string;\n  /** Type identifier for buddy agents response */\n  type: 'BuddyAgents';\n  /** List of buddy agents and their details */\n  agentList: Array<BuddyDetails>;\n}>;\n\n/**\n * Events emitted by the agent service for various state changes and actions\n * @public\n * @remarks\n * Enumeration of all possible events that can be emitted by the agent service.\n * These events can be used to track and respond to changes in agent state,\n * login status, and other important agent-related activities.\n */\nexport enum AGENT_EVENTS {\n  /** Emitted when an agent's state changes (e.g., Available to Idle) */\n  AGENT_STATE_CHANGE = 'agent:stateChange',\n\n  /** Emitted when multiple logins are detected for the same agent */\n  AGENT_MULTI_LOGIN = 'agent:multiLogin',\n\n  /** Emitted when an agent successfully logs into their station */\n  AGENT_STATION_LOGIN_SUCCESS = 'agent:stationLoginSuccess',\n\n  /** Emitted when station login attempt fails */\n  AGENT_STATION_LOGIN_FAILED = 'agent:stationLoginFailed',\n\n  /** Emitted when an agent successfully logs out */\n  AGENT_LOGOUT_SUCCESS = 'agent:logoutSuccess',\n\n  /** Emitted when logout attempt fails */\n  AGENT_LOGOUT_FAILED = 'agent:logoutFailed',\n\n  /** Emitted when an agent's directory number is successfully registered */\n  AGENT_DN_REGISTERED = 'agent:dnRegistered',\n\n  /** Emitted when an agent successfully re-authenticates */\n  AGENT_RELOGIN_SUCCESS = 'agent:reloginSuccess',\n\n  /** Emitted when agent state change is successful */\n  AGENT_STATE_CHANGE_SUCCESS = 'agent:stateChangeSuccess',\n\n  /** Emitted when agent state change attempt fails */\n  AGENT_STATE_CHANGE_FAILED = 'agent:stateChangeFailed',\n}\n"],"mappings":";;;;;;AAEA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAwBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAoDA;AACA;AACA;AACA;AACA;AACA;AACA;AAkCA;AACA;AACA;AACA;AACA;AACA;AACA;AA0CA;AACA;AACA;AACA;AACA;AACA;AACA;AAqDA;AACA;AACA;AACA;AACA;AACA;AACA;AAIA;AACA;AACA;AACA;AACA;AACA;AACA;AASA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AAYA;AACA;AACA;AACA;AACA;AACA;AACA;AA8BA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAGA;AACA;AACA;AACA;AACA;AACA;AACA;AAQA;AACA;AACA;AACA;AACA;AACA;AACA;AAUA;AACA;AACA;AACA;AACA;AACA;AACA;AAkBA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AAPA,IAQYA,YAAY,GAAAC,OAAA,CAAAD,YAAA,0BAAZA,YAAY;EACtB;EADUA,YAAY;EAItB;EAJUA,YAAY;EAOtB;EAPUA,YAAY;EAUtB;EAVUA,YAAY;EAatB;EAbUA,YAAY;EAgBtB;EAhBUA,YAAY;EAmBtB;EAnBUA,YAAY;EAsBtB;EAtBUA,YAAY;EAyBtB;EAzBUA,YAAY;EA4BtB;EA5BUA,YAAY;EAAA,OAAZA,YAAY;AAAA","ignoreList":[]}

package/dist/services/config/Util.js

@@ -118,7 +118,8 @@ function parseAgentConfigs(profileData) {
     orgSettingsData,
     agentProfileData,
     dialPlanData,
-    urlMapping
+    urlMapping,
+    aiFeatureFlags
   } = profileData;
   const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled ? tenantData.timeoutDesktopInactivityMins : null;
   const inactivityTimeoutTimer = agentProfileData.timeoutDesktopInactivityCustomEnabled ? agentProfileData.timeoutDesktopInactivityMins : tenantDataTimeout;
@@ -132,9 +133,10 @@ function parseAgentConfigs(profileData) {
   }); // pushing available state to idle codes
 
   const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);
+  const aiFeature = aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;
   const finalData = {
     teams: teamData,
-    defaultDn: userData.defaultDialledNumber,
+    defaultDn: userData.deafultDialledNumber,
     forceDefaultDn: tenantData.forceDefaultDn,
     forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),
     regexUS: tenantData.dnDefaultRegex,
@@ -153,6 +155,7 @@ function parseAgentConfigs(profileData) {
     siteId: userData.siteId,
     enterpriseId: orgInfoData.tenantId,
     tenantTimezone: orgInfoData.timezone,
+    environment: orgInfoData.environment,
     privacyShieldVisible: tenantData.privacyShieldVisible,
     organizationIdleCodes: [],
     // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),
@@ -176,11 +179,14 @@ function parseAgentConfigs(profileData) {
     isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,
     outDialEp: agentProfileData.outdialEntryPointId,
     isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,
-    isEndCallEnabled: tenantData.endCallEnabled,
+    isEndTaskEnabled: tenantData.endCallEnabled,
     isEndConsultEnabled: tenantData.endConsultEnabled,
     callVariablesSuppressed: tenantData.callVariablesSuppressed,
     agentDbId: userData.dbId,
     allowConsultToQueue: agentProfileData.consultToQueue,
+    accessQueue: agentProfileData.accessQueue,
+    accessEntryPoint: agentProfileData.accessEntryPoint,
+    accessBuddyTeam: agentProfileData.accessBuddyTeam,
     agentPersonalStatsEnabled: agentProfileData.viewableStatistics ? agentProfileData.viewableStatistics.agentStats : false,
     addressBookId: agentProfileData.addressBookId,
     outdialANIId: agentProfileData.outdialANIId,
@@ -196,7 +202,8 @@ function parseAgentConfigs(profileData) {
     maskSensitiveData: orgSettingsData.maskSensitiveData ? orgSettingsData.maskSensitiveData : false,
     microsoftConfig: getMsftConfig(agentProfileData),
     webexConfig: getWebexConfig(agentProfileData),
-    lostConnectionRecoveryTimeout: tenantData.lostConnectionRecoveryTimeout || _constants.LOST_CONNECTION_RECOVERY_TIMEOUT
+    lostConnectionRecoveryTimeout: tenantData.lostConnectionRecoveryTimeout || _constants.LOST_CONNECTION_RECOVERY_TIMEOUT,
+    aiFeature
   };
   return finalData;
 }

package/dist/services/config/Util.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_types","getUrlMapping","urlMappings","name","mappedUrl","find","mapping","url","getMsftConfig","agentProfileData","showUserDetailsMS","stateSynchronizationMS","getWebexConfig","showUserDetailsWebex","stateSynchronizationWebex","getDefaultAgentDN","agentDNValidation","getFilteredDialplanEntries","dialPlanData","profileDialPlans","dialPlanEntries","forEach","dailPlan","includes","id","filteredPlan","regex","regularExpression","prefix","strippedChars","push","getFilterAuxCodes","auxCodes","type","specificCodes","filteredAuxCodes","auxCode","workTypeCode","active","length","isSystem","isSystemCode","isDefault","defaultCode","getDefaultWrapUpCode","wrapUpReasonList","c","parseAgentConfigs","profileData","userData","teamData","tenantData","orgInfoData","orgSettingsData","urlMapping","tenantDataTimeout","timeoutDesktopInactivityEnabled","timeoutDesktopInactivityMins","inactivityTimeoutTimer","timeoutDesktopInactivityCustomEnabled","wrapupCodes","WRAP_UP_CODE","accessWrapUpCode","wrapUpCodes","idleCodes","IDLE_CODE","accessIdleCode","defaultWrapUpData","finalData","teams","defaultDn","defaultDialledNumber","forceDefaultDn","forceDefaultDnForAgent","regexUS","dnDefaultRegex","regexOther","dnOtherRegex","agentId","ciUserId","agentName","firstName","lastName","agentMailId","email","agentProfileID","agentProfileId","autoAnswer","dialPlan","dialPlanEnabled","dialPlanEntity","dialPlans","undefined","multimediaProfileId","skillProfileId","siteId","enterpriseId","tenantId","tenantTimezone","timezone","privacyShieldVisible","organizationIdleCodes","idleCodesAccess","wrapUpData","wrapUpProps","autoWrapup","autoWrapUp","autoWrapupInterval","autoWrapAfterSeconds","lastAgentRoute","lastAgentRouting","wrapUpCodeAccess","allowCancelAutoWrapup","allowAutoWrapUpExtension","defaultWrapupCode","isOutboundEnabledForTenant","outdialEnabled","isOutboundEnabledForAgent","isAdhocDialingEnabled","isAgentAvailableAfterOutdial","agentAvailableAfterOutdial","outDialEp","outdialEntryPointId","isCampaignManagementEnabled","campaignManagerEnabled","isEndCallEnabled","endCallEnabled","isEndConsultEnabled","endConsultEnabled","callVariablesSuppressed","agentDbId","dbId","allowConsultToQueue","consultToQueue","agentPersonalStatsEnabled","viewableStatistics","agentStats","addressBookId","outdialANIId","analyserUserId","acqueonApiUrl","acqueonConsoleUrl","isTimeoutDesktopInactivityEnabled","loginVoiceOptions","webRtcEnabled","maskSensitiveData","microsoftConfig","webexConfig","lostConnectionRecoveryTimeout","LOST_CONNECTION_RECOVERY_TIMEOUT"],"sources":["Util.ts"],"sourcesContent":["import {LOST_CONNECTION_RECOVERY_TIMEOUT} from '../core/constants';\nimport {\n  AgentResponse,\n  AuxCode,\n  AuxCodeType,\n  DesktopProfileResponse,\n  DialPlanEntity,\n  Entity,\n  IDLE_CODE,\n  OrgInfo,\n  OrgSettings,\n  Profile,\n  Team,\n  TenantData,\n  URLMapping,\n  WRAP_UP_CODE,\n} from './types';\n\n/**\n * Get the URL mapping for the given name\n * @param {Array<URLMapping>} urlMappings\n * @param {string} name\n * @returns {string}\n */\nconst getUrlMapping = (urlMappings: Array<URLMapping>, name: string) => {\n  const mappedUrl = urlMappings.find((mapping) => mapping.name === name)?.url;\n\n  return mappedUrl || '';\n};\n\n/**\n * Get the MSFT and Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getMsftConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsMS: agentProfileData.showUserDetailsMS ?? false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? tenantData.timeoutDesktopInactivityMins\n    : null;\n  const inactivityTimeoutTimer = agentProfileData.timeoutDesktopInactivityCustomEnabled\n    ? agentProfileData.timeoutDesktopInactivityMins\n    : tenantDataTimeout;\n\n  const wrapupCodes = getFilterAuxCodes(\n    auxCodes,\n    WRAP_UP_CODE,\n    agentProfileData.accessWrapUpCode === 'ALL' ? [] : agentProfileData.wrapUpCodes\n  );\n\n  const idleCodes = getFilterAuxCodes(\n    auxCodes,\n    IDLE_CODE,\n    agentProfileData.accessIdleCode === 'ALL' ? [] : agentProfileData.idleCodes\n  );\n\n  idleCodes.push({\n    id: '0',\n    name: 'Available',\n    isSystem: false,\n    isDefault: false,\n  }); // pushing available state to idle codes\n\n  const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);\n\n  const finalData = {\n    teams: teamData,\n    defaultDn: userData.defaultDialledNumber,\n    forceDefaultDn: tenantData.forceDefaultDn,\n    forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),\n    regexUS: tenantData.dnDefaultRegex,\n    regexOther: tenantData.dnOtherRegex,\n    agentId: userData.ciUserId,\n    agentName: `${userData.firstName} ${userData.lastName}`,\n    agentMailId: userData.email,\n    agentProfileID: userData.agentProfileId,\n    autoAnswer: agentProfileData.autoAnswer,\n    dialPlan: agentProfileData.dialPlanEnabled\n      ? {\n          type: 'adhocDial',\n          dialPlanEntity: getFilteredDialplanEntries(dialPlanData, agentProfileData.dialPlans),\n        }\n      : undefined,\n    multimediaProfileId: profileData.multimediaProfileId,\n    skillProfileId: userData.skillProfileId ? userData.skillProfileId : null,\n    siteId: userData.siteId,\n    enterpriseId: orgInfoData.tenantId,\n    tenantTimezone: orgInfoData.timezone,\n    privacyShieldVisible: tenantData.privacyShieldVisible,\n    organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),\n    idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',\n    idleCodes,\n    wrapupCodes,\n    wrapUpData: {\n      wrapUpProps: {\n        autoWrapup: agentProfileData.autoWrapUp,\n        autoWrapupInterval: agentProfileData.autoWrapAfterSeconds,\n        lastAgentRoute: agentProfileData.lastAgentRouting,\n        wrapUpCodeAccess: agentProfileData.accessWrapUpCode,\n        wrapUpReasonList: wrapupCodes,\n        allowCancelAutoWrapup: agentProfileData.allowAutoWrapUpExtension,\n      },\n    },\n    defaultWrapupCode: defaultWrapUpData?.id ?? '',\n    isOutboundEnabledForTenant: tenantData.outdialEnabled,\n    isOutboundEnabledForAgent: agentProfileData.outdialEnabled,\n    isAdhocDialingEnabled: agentProfileData.dialPlanEnabled,\n    isAgentAvailableAfterOutdial: agentProfileData.agentAvailableAfterOutdial,\n    outDialEp: agentProfileData.outdialEntryPointId,\n    isCampaignManagementEnabled: orgSettingsData.campaignManagerEnabled,\n    isEndCallEnabled: tenantData.endCallEnabled,\n    isEndConsultEnabled: tenantData.endConsultEnabled,\n    callVariablesSuppressed: tenantData.callVariablesSuppressed,\n    agentDbId: userData.dbId,\n    allowConsultToQueue: agentProfileData.consultToQueue,\n    agentPersonalStatsEnabled: agentProfileData.viewableStatistics\n      ? agentProfileData.viewableStatistics.agentStats\n      : false,\n    addressBookId: agentProfileData.addressBookId,\n    outdialANIId: agentProfileData.outdialANIId,\n    analyserUserId: userData.id,\n\n    urlMappings: {\n      acqueonApiUrl: getUrlMapping(urlMapping, 'ACQUEON_API_URL'),\n      acqueonConsoleUrl: getUrlMapping(urlMapping, 'ACQUEON_CONSOLE_URL'),\n    },\n    isTimeoutDesktopInactivityEnabled: tenantData.timeoutDesktopInactivityEnabled,\n    timeoutDesktopInactivityMins: inactivityTimeoutTimer,\n    loginVoiceOptions: agentProfileData.loginVoiceOptions ?? [],\n    webRtcEnabled: orgSettingsData.webRtcEnabled,\n    maskSensitiveData: orgSettingsData.maskSensitiveData\n      ? orgSettingsData.maskSensitiveData\n      : false,\n    microsoftConfig: getMsftConfig(agentProfileData),\n    webexConfig: getWebexConfig(agentProfileData),\n    lostConnectionRecoveryTimeout:\n      tenantData.lostConnectionRecoveryTimeout || LOST_CONNECTION_RECOVERY_TIMEOUT,\n  };\n\n  return finalData;\n}\n\nexport 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false,\n    stateSynchronizationMS: agentProfileData.stateSynchronizationMS ?? false,\n  };\n};\n\n/**\n * Get the Webex configuration\n * @param {DesktopProfileResponse} agentProfileData\n * @returns {Object}\n */\nconst getWebexConfig = (agentProfileData: DesktopProfileResponse) => {\n  return {\n    showUserDetailsWebex: agentProfileData.showUserDetailsWebex ?? false,\n    stateSynchronizationWebex: agentProfileData.stateSynchronizationWebex ?? false,\n  };\n};\n\n/**\n * Get the default agent DN\n * @param {string} agentDNValidation\n * @returns {boolean}\n */\nconst getDefaultAgentDN = (agentDNValidation: string) => {\n  return agentDNValidation === 'PROVISIONED_VALUE';\n};\n\n/**\n * Get the filtered dialplan entries\n * @param {Array<DialPlanEntity>} dialPlanData\n * @param {Array<string>} profileDialPlans\n * @returns {Array<Entity>}\n */\nconst getFilteredDialplanEntries = (dialPlanData: DialPlanEntity[], profileDialPlans: string[]) => {\n  const dialPlanEntries = [];\n  dialPlanData.forEach((dailPlan: DialPlanEntity) => {\n    if (profileDialPlans.includes(dailPlan.id)) {\n      const filteredPlan = {\n        regex: dailPlan.regularExpression,\n        prefix: dailPlan.prefix,\n        strippedChars: dailPlan.strippedChars,\n        name: dailPlan.name,\n      };\n      dialPlanEntries.push(filteredPlan);\n    }\n  });\n\n  return dialPlanEntries;\n};\n\n/**\n * Get the filtered aux codes\n * @param {Array<AuxCode>} auxCodes\n * @param {AuxCodeType} type\n * @param {Array<string>} specificCodes\n * @returns {Array<Entity>}\n */\nconst getFilterAuxCodes = (\n  auxCodes: Array<AuxCode>,\n  type: AuxCodeType,\n  specificCodes: string[]\n) => {\n  const filteredAuxCodes: Array<Entity> = [];\n  auxCodes.forEach((auxCode: AuxCode) => {\n    if (\n      auxCode.workTypeCode === type &&\n      auxCode.active &&\n      (specificCodes.length === 0 || specificCodes.includes(auxCode.id))\n    ) {\n      filteredAuxCodes.push({\n        id: auxCode.id,\n        name: auxCode.name,\n        isSystem: auxCode.isSystemCode,\n        isDefault: auxCode.defaultCode,\n      });\n    }\n  });\n\n  return filteredAuxCodes;\n};\n\n/**\n * Get the default wrapup code\n * @param {Array<Entity>} wrapUpReasonList\n * @returns {Entity}\n */\nfunction getDefaultWrapUpCode(wrapUpReasonList: Entity[]) {\n  return wrapUpReasonList?.find((c: Entity) => c.isDefault);\n}\n\n/**\n * Parse the agent configurations\n * @param {Object} profileData\n * @returns {Profile}\n */\nfunction parseAgentConfigs(profileData: {\n  userData: AgentResponse;\n  teamData: Team[];\n  tenantData: TenantData;\n  orgInfoData: OrgInfo;\n  auxCodes: AuxCode[];\n  orgSettingsData: OrgSettings;\n  agentProfileData: DesktopProfileResponse;\n  dialPlanData: DialPlanEntity[];\n  urlMapping: URLMapping[];\n  multimediaProfileId: string;\n  aiFeatureFlags: AIFeatureFlagsResponse;\n}): Profile {\n  const {\n    userData,\n    teamData,\n    tenantData,\n    orgInfoData,\n    auxCodes,\n    orgSettingsData,\n    agentProfileData,\n    dialPlanData,\n    urlMapping,\n    aiFeatureFlags,\n  } = profileData;\n\n  const tenantDataTimeout = tenantData.timeoutDesktopInactivityEnabled\n    ? 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[] : agentProfileData.wrapUpCodes\n  );\n\n  const idleCodes = getFilterAuxCodes(\n    auxCodes,\n    IDLE_CODE,\n    agentProfileData.accessIdleCode === 'ALL' ? [] : agentProfileData.idleCodes\n  );\n\n  idleCodes.push({\n    id: '0',\n    name: 'Available',\n    isSystem: false,\n    isDefault: false,\n  }); // pushing available state to idle codes\n\n  const defaultWrapUpData = getDefaultWrapUpCode(wrapupCodes);\n  const aiFeature: AIFeatureFlags | undefined =\n    aiFeatureFlags?.data?.length > 0 ? aiFeatureFlags.data[0] : undefined;\n\n  const finalData = {\n    teams: teamData,\n    defaultDn: userData.deafultDialledNumber,\n    forceDefaultDn: tenantData.forceDefaultDn,\n    forceDefaultDnForAgent: getDefaultAgentDN(agentProfileData.agentDNValidation),\n    regexUS: tenantData.dnDefaultRegex,\n    regexOther: tenantData.dnOtherRegex,\n    agentId: userData.ciUserId,\n    agentName: `${userData.firstName} ${userData.lastName}`,\n    agentMailId: userData.email,\n    agentProfileID: userData.agentProfileId,\n    autoAnswer: agentProfileData.autoAnswer,\n    dialPlan: agentProfileData.dialPlanEnabled\n      ? {\n          type: 'adhocDial',\n          dialPlanEntity: getFilteredDialplanEntries(dialPlanData, agentProfileData.dialPlans),\n        }\n      : undefined,\n    multimediaProfileId: profileData.multimediaProfileId,\n    skillProfileId: userData.skillProfileId ? userData.skillProfileId : null,\n    siteId: userData.siteId,\n    enterpriseId: orgInfoData.tenantId,\n    tenantTimezone: orgInfoData.timezone,\n    environment: orgInfoData.environment,\n    privacyShieldVisible: tenantData.privacyShieldVisible,\n    organizationIdleCodes: [], // TODO: for supervisor, getOrgFilteredIdleCodes(auxCodes, false),\n    idleCodesAccess: agentProfileData.accessIdleCode as 'ALL' | 'SPECIFIC',\n    idleCodes,\n    wrapupCodes,\n    wrapUpData: {\n      wrapUpProps: {\n        autoWrapup: agentProfileData.autoWrapUp,\n        autoWrapupInterval: agentProfileData.autoWrapAfterSeconds,\n        lastAgentRoute: agentProfileData.lastAgentRouting,\n        wrapUpCodeAccess: agentProfileData.accessWrapUpCode,\n        wrapUpReasonList: wrapupCodes,\n        allowCancelAutoWrapup: agentProfileData.allowAutoWrapUpExtension,\n      },\n    },\n    defaultWrapupCode: defaultWrapUpData?.id ?? 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