@webex/contact-center 3.11.0 → 3.12.0-auth-prejoin-fetch.1

package/dist/services/ApiAiAssistant.js

@@ -0,0 +1,318 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.default = exports.ApiAIAssistant = void 0;
+var _uuid = require("uuid");
+var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
+var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
+var _constants = require("../metrics/constants");
+var _constants2 = require("../constants");
+var _types = require("../types");
+var _Utils = require("./core/Utils");
+var _constants3 = require("./constants");
+function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+/**
+ * ApiAIAssistant provides AI Assistant APIs for transcript controls.
+ * @public
+ */
+class ApiAIAssistant {
+  constructor(webex) {
+    this.webex = webex;
+    this.metricsManager = _MetricsManager.default.getInstance({
+      webex
+    });
+  }
+  setAIFeatureFlags(aiFeature) {
+    this.aiFeature = aiFeature;
+  }
+  getBaseUrl() {
+    const wccApiGatewayUrl = this.webex.internal.services.get(_constants3.WCC_API_GATEWAY) || '';
+    if (!wccApiGatewayUrl) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
+      throw detailedError;
+    }
+    let hostname = '';
+    try {
+      hostname = new URL(wccApiGatewayUrl).hostname.toLowerCase();
+    } catch (error) {
+      hostname = wccApiGatewayUrl.toLowerCase();
+    }
+    const resolvedEnv = _constants3.AI_ASSISTANT_ENV_MAP[hostname];
+    if (!resolvedEnv) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('AI_ASSISTANT_BASE_URL_NOT_AVAILABLE'), _constants2.METHODS.GET_BASE_URL, _constants2.CC_FILE);
+      throw detailedError;
+    }
+    return _constants3.AI_ASSISTANT_BASE_URL_TEMPLATE.replace('%s', resolvedEnv);
+  }
+
+  /**
+   * Sends an event to the AI Assistant service.
+   * @param agentId - agent identifier
+   * @param interactionId - interaction/conversation identifier
+   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')
+   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
+   * @param eventMetaData - event-specific fields to include in eventDetails.data
+   * @param languageCode - language code within eventDetails.data
+   * @param trackingId - tracking identifier within eventDetails.data
+   */
+  async sendEvent(agentId, interactionId, eventType, eventName, eventMetaData, languageCode, trackingId) {
+    _loggerProxy.default.info('Sending event', {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.SEND_EVENT,
+      interactionId,
+      data: {
+        eventType,
+        eventName,
+        eventMetaData
+      }
+    });
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED]);
+    try {
+      const baseUrl = this.getBaseUrl();
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.webex.request({
+        uri: `${baseUrl}${_constants3.AI_ASSISTANT_API_URLS.EVENT}`,
+        method: _types.HTTP_METHODS.POST,
+        addAuthHeader: true,
+        body: {
+          agentId,
+          orgId,
+          eventType,
+          eventName,
+          eventDetails: {
+            data: {
+              ...eventMetaData,
+              interactionId,
+              actionTimeStamp: String(Date.now()),
+              languageCode,
+              trackingId
+            }
+          }
+        }
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        eventType,
+        eventName
+      }, ['operational']);
+      return response?.body || {};
+    } catch (error) {
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED, {
+        interactionId,
+        eventType,
+        eventName,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.SEND_EVENT, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Requests real-time assistance for an interaction.
+   *
+   * @param params - Real-time assistance request parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  async getRealTimeAssistance(params) {
+    const {
+      agentId,
+      interactionId,
+      context
+    } = params;
+    const trimmedContext = context?.trim();
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${(0, _uuid.v4)()}`;
+    const eventName = trimmedContext ? _types.AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT : _types.AIAssistantEventName.GET_SUGGESTIONS;
+    const loggerContext = {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.GET_REAL_TIME_ASSISTANCE,
+      interactionId,
+      trackingId,
+      data: {
+        eventName
+      }
+    };
+    _loggerProxy.default.info('Requesting real-time assistance', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED]);
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {
+          error: detailedError
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.GET_REAL_TIME_ASSISTANCE, _constants2.CC_FILE);
+        throw detailedError;
+      }
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, eventName, trimmedContext !== undefined ? {
+        context: trimmedContext
+      } : undefined, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        eventName,
+        trackingId,
+        context
+      }, ['operational']);
+      _loggerProxy.default.log('Real-time assistance request succeeded', loggerContext);
+      return response;
+    } catch (error) {
+      _loggerProxy.default.error('Real-time assistance request failed', {
+        ...loggerContext,
+        error
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED, {
+        agentId,
+        interactionId,
+        trackingId,
+        eventName,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.GET_REAL_TIME_ASSISTANCE, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Sends user action feedback for a real-time assistance adaptive card.
+   *
+   * @param params - Real-time assistance user action parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  async sendRealTimeAssistanceUserAction(params) {
+    const {
+      agentId,
+      interactionId,
+      adaptiveCardId,
+      actionId
+    } = params;
+    const actionType = 'Action.Submit';
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${(0, _uuid.v4)()}`;
+    const loggerContext = {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,
+      interactionId,
+      trackingId,
+      data: {
+        actionId,
+        adaptiveCardId
+      }
+    };
+    _loggerProxy.default.info('Sending real-time assistance user action', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED]);
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {
+          error: detailedError
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION, _constants2.CC_FILE);
+        throw detailedError;
+      }
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, _types.AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION, {
+        adaptiveCardId,
+        userAction: {
+          actionType,
+          actionId
+        }
+      }, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        adaptiveCardId,
+        actionId,
+        trackingId
+      }, ['operational']);
+      _loggerProxy.default.log('Real-time assistance user action sent', loggerContext);
+      return response;
+    } catch (error) {
+      _loggerProxy.default.error('Real-time assistance user action failed', {
+        ...loggerContext,
+        error
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED, {
+        agentId,
+        interactionId,
+        adaptiveCardId,
+        actionId,
+        trackingId,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
+  /**
+   * Fetches historic transcripts for an interaction.
+   * This API is allowed only when real-time transcription feature is enabled.
+   *
+   * @param interactionId - interaction/conversation identifier
+   */
+  async fetchHistoricTranscripts(agentId, interactionId) {
+    _loggerProxy.default.info('Fetching historic transcripts', {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS,
+      interactionId
+    });
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED]);
+    if (!this.aiFeature?.realtimeTranscripts?.enable) {
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'), _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS, _constants2.CC_FILE);
+      throw detailedError;
+    }
+    try {
+      const baseUrl = this.getBaseUrl();
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.webex.request({
+        uri: `${baseUrl}${_constants3.AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,
+        method: _types.HTTP_METHODS.POST,
+        addAuthHeader: true,
+        body: {
+          agentId,
+          orgId,
+          interactionId
+        }
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId
+      }, ['operational']);
+      return response.body;
+    } catch (error) {
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED, {
+        interactionId,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      if (error instanceof Error) {
+        throw error;
+      }
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.FETCH_HISTORIC_TRANSCRIPTS, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+}
+exports.ApiAIAssistant = ApiAIAssistant;
+var _default = exports.default = ApiAIAssistant;
+//# sourceMappingURL=ApiAiAssistant.js.map

package/dist/services/ApiAiAssistant.js.map

@@ -0,0 +1 @@
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agent identifier\n   * @param interactionId - interaction/conversation identifier\n   * @param eventType - the type of event (e.g. 'CUSTOM_EVENT')\n   * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')\n   * @param eventMetaData - event-specific fields to include in eventDetails.data\n   * @param languageCode - language code within eventDetails.data\n   * @param trackingId - tracking identifier within eventDetails.data\n   */\n  public async sendEvent(\n    agentId: string,\n    interactionId: string,\n    eventType: AIAssistantEventType,\n    eventName: AIAssistantEventName,\n    eventMetaData?: Record<string, unknown>,\n    languageCode?: string,\n    trackingId?: string\n  ): Promise<Record<string, unknown>> {\n    LoggerProxy.info('Sending event', {\n      module: CC_FILE,\n      method: METHODS.SEND_EVENT,\n      interactionId,\n      data: {eventType, eventName, eventMetaData},\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n    ]);\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.EVENT}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          eventType,\n          eventName,\n          eventDetails: {\n            data: {\n              ...eventMetaData,\n              interactionId,\n              actionTimeStamp: String(Date.now()),\n              languageCode,\n              trackingId,\n            },\n          },\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS,\n        {agentId, orgId, interactionId, eventType, eventName},\n        ['operational']\n      );\n\n      return response?.body || {};\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED,\n        {\n          interactionId,\n          eventType,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(error, METHODS.SEND_EVENT, CC_FILE);\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Requests real-time assistance for an interaction.\n   *\n   * @param params - Real-time assistance request parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async getRealTimeAssistance(params: RealTimeAssistanceParams) {\n    const {agentId, interactionId, context} = params;\n    const trimmedContext = context?.trim();\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n    const eventName = trimmedContext\n      ? AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT\n      : AIAssistantEventName.GET_SUGGESTIONS;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.GET_REAL_TIME_ASSISTANCE,\n      interactionId,\n      trackingId,\n      data: {eventName},\n    };\n\n    LoggerProxy.info('Requesting real-time assistance', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.GET_REAL_TIME_ASSISTANCE,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        eventName,\n        trimmedContext !== undefined ? {context: trimmedContext} : undefined,\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          eventName,\n          trackingId,\n          context,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance request succeeded', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance request failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_GET_REAL_TIME_ASSISTANCE_FAILED,\n        {\n          agentId,\n          interactionId,\n          trackingId,\n          eventName,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.GET_REAL_TIME_ASSISTANCE,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Sends user action feedback for a real-time assistance adaptive card.\n   *\n   * @param params - Real-time assistance user action parameters\n   * @returns HTTP response body from the AI Assistant event API\n   * @public\n   */\n  public async sendRealTimeAssistanceUserAction(\n    params: RealTimeAssistanceUserActionParams\n  ): Promise<Record<string, unknown>> {\n    const {agentId, interactionId, adaptiveCardId, actionId} = params;\n    const actionType = 'Action.Submit';\n    const languageCode = params.languageCode ?? 'en';\n    const trackingId = `WX_CC_SDK_${uuidv4()}`;\n\n    const loggerContext = {\n      module: CC_FILE,\n      method: METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n      interactionId,\n      trackingId,\n      data: {actionId, adaptiveCardId},\n    };\n\n    LoggerProxy.info('Sending real-time assistance user action', loggerContext);\n\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n    ]);\n\n    try {\n      if (!this.aiFeature?.suggestedResponses?.enable) {\n        const {error: detailedError} = getErrorDetails(\n          new Error('SUGGESTED_RESPONSES_NOT_ENABLED'),\n          METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n          CC_FILE\n        );\n        throw detailedError;\n      }\n\n      const orgId = this.webex.credentials.getOrgId();\n      const response = await this.sendEvent(\n        agentId,\n        interactionId,\n        AIAssistantEventType.CUSTOM_EVENT,\n        AIAssistantEventName.SUGGESTED_RESPONSES_USER_ACTION,\n        {\n          adaptiveCardId,\n          userAction: {\n            actionType,\n            actionId,\n          },\n        },\n        languageCode,\n        trackingId\n      );\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_SUCCESS,\n        {\n          agentId,\n          orgId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n        },\n        ['operational']\n      );\n      LoggerProxy.log('Real-time assistance user action sent', loggerContext);\n\n      return response;\n    } catch (error) {\n      LoggerProxy.error('Real-time assistance user action failed', {...loggerContext, error});\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_REAL_TIME_ASSISTANCE_USER_ACTION_FAILED,\n        {\n          agentId,\n          interactionId,\n          adaptiveCardId,\n          actionId,\n          trackingId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.SEND_REAL_TIME_ASSISTANCE_USER_ACTION,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n\n  /**\n   * Fetches historic transcripts for an interaction.\n   * This API is allowed only when real-time transcription feature is enabled.\n   *\n   * @param interactionId - interaction/conversation identifier\n   */\n  public async fetchHistoricTranscripts(\n    agentId: string,\n    interactionId: string\n  ): Promise<HistoricTranscriptsResponse> {\n    LoggerProxy.info('Fetching historic transcripts', {\n      module: CC_FILE,\n      method: METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n      interactionId,\n    });\n    this.metricsManager.timeEvent([\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n      METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n    ]);\n    if (!this.aiFeature?.realtimeTranscripts?.enable) {\n      const {error: detailedError} = getErrorDetails(\n        new Error('REAL_TIME_TRANSCRIPTION_NOT_ENABLED'),\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n\n    try {\n      const baseUrl = this.getBaseUrl();\n      const orgId = this.webex.credentials.getOrgId();\n      const response = (await this.webex.request({\n        uri: `${baseUrl}${AI_ASSISTANT_API_URLS.TRANSCRIPTS_LIST}`,\n        method: HTTP_METHODS.POST,\n        addAuthHeader: true,\n        body: {\n          agentId,\n          orgId,\n          interactionId,\n        },\n      })) as IHttpResponse;\n\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS,\n        {agentId, orgId, interactionId},\n        ['operational']\n      );\n\n      return response.body as HistoricTranscriptsResponse;\n    } catch (error) {\n      this.metricsManager.trackEvent(\n        METRIC_EVENT_NAMES.AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED,\n        {\n          interactionId,\n          error: error instanceof Error ? error.message : String(error),\n        },\n        ['operational']\n      );\n\n      if (error instanceof Error) {\n        throw error;\n      }\n      const {error: detailedError} = getErrorDetails(\n        error,\n        METHODS.FETCH_HISTORIC_TRANSCRIPTS,\n        CC_FILE\n      );\n      throw detailedError;\n    }\n  }\n}\n\nexport default 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package/dist/services/EntryPoint.js

@@ -7,13 +7,27 @@ exports.default = exports.EntryPoint = void 0;
 var _types = require("../types");
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _WebexRequest = _interopRequireDefault(require("./core/WebexRequest"));
-var _PageCache = _interopRequireWildcard(require("../utils/PageCache"));
+var _PageCache = require("../utils/PageCache");
 var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
 var _constants = require("./constants");
 var _constants2 = require("./config/constants");
 var _constants3 = require("../metrics/constants");
-function _interopRequireWildcard(e, t) { if ("function" == typeof WeakMap) var r = new WeakMap(), n = new WeakMap(); return (_interopRequireWildcard = function (e, t) { if (!t && e && e.__esModule) return e; var o, i, f = { __proto__: null, default: e }; if (null === e || "object" != typeof e && "function" != typeof e) return f; if (o = t ? n : r) { if (o.has(e)) return o.get(e); o.set(e, f); } for (const t in e) "default" !== t && {}.hasOwnProperty.call(e, t) && ((i = (o = Object.defineProperty) && Object.getOwnPropertyDescriptor(e, t)) && (i.get || i.set) ? o(f, t, i) : f[t] = e[t]); return f; })(e, t); }
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
+const DEFAULT_ENTRY_POINT_ATTRIBUTES = 'id,dialledNumber,entryPointId,entryPointName';
+const DEFAULT_ENTRY_POINT_SORT_FIELD = 'entryPointName';
+const mergeEntryPointAttributes = attributes => {
+  const mergedAttributes = new Set(DEFAULT_ENTRY_POINT_ATTRIBUTES.split(','));
+  attributes?.split(',').map(attribute => attribute.trim()).filter(Boolean).forEach(attribute => mergedAttributes.add(attribute));
+  return Array.from(mergedAttributes).join(',');
+};
+const mapDialNumberEntryPoint = item => ({
+  id: item.entryPointId,
+  name: item.entryPointName,
+  ...(item.dialledNumber ? {
+    number: item.dialledNumber
+  } : {})
+});
+
 /**
  * EntryPoint class for managing Webex Contact Center entry points.
  * Provides functionality to fetch, search, and paginate through entry points.
@@ -41,15 +55,13 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
  * });
  *
  * // Search for specific entry points
- * const searchResults = await entryPointAPI.searchEntryPoints({
+ * const searchResults = await entryPointAPI.getEntryPoints({
  *   search: 'support',
  *   filter: 'type=="voice"'
  * });
  * ```
  */
 class EntryPoint {
-  // Page cache using the common utility
-
   /**
    * Creates an instance of EntryPoint
    * @param {WebexSDK} webex - The Webex SDK instance
@@ -60,21 +72,23 @@ class EntryPoint {
     this.webexRequest = _WebexRequest.default.getInstance({
       webex
     });
-    this.pageCache = new _PageCache.default('EntryPoint');
     this.metricsManager = _MetricsManager.default.getInstance({
       webex
     });
   }
 
   /**
-   * Fetches entry points for the organization with pagination support
-   * @param {EntryPointSearchParams} [params] - Search and pagination parameters
+   * Fetches entry-point dial-number mappings for the organization with pagination support. By
+   * default, returns the agent's desktop-profile-filtered mappings in backend entry-point-name order.
+   * Search, filter, attribute, and sort parameters can customize the request while desktop-profile
+   * scoping and required mapping fields remain SDK-owned.
+   * @param {EntryPointSearchParams} [params] - Search, pagination, and compatible override parameters.
    * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points
    * @throws {Error} If the API call fails
    * @public
    * @example
    * ```typescript
-   * // Get first page of entry points
+   * // Get the first page using the default entry-point policy
    * const response = await entryPointAPI.getEntryPoints();
    *
    * // Get specific page with custom page size
@@ -92,57 +106,32 @@ class EntryPoint {
       search,
       filter,
       attributes,
-      sortBy,
+      sortBy = 'name',
       sortOrder = 'asc'
     } = params;
     const orgId = this.webex.credentials.getOrgId();
-    const isSearchRequest = !!(search || filter || attributes || sortBy);
+    const hasCustomSort = sortBy !== 'name' || sortOrder !== 'asc';
+    const isSearchRequest = !!(search || filter || attributes || hasCustomSort);
+    const effectiveSortBy = sortBy === 'name' ? DEFAULT_ENTRY_POINT_SORT_FIELD : sortBy;
     _loggerProxy.default.info(`Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`, {
       module: 'EntryPoint',
       method: 'getEntryPoints'
     });
-
-    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)
-    if (this.pageCache.canUseCache({
-      search,
-      filter,
-      attributes,
-      sortBy
-    })) {
-      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
-      const cachedPage = this.pageCache.getCachedPage(cacheKey);
-      if (cachedPage) {
-        const duration = Date.now() - startTime;
-        _loggerProxy.default.log(`Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`, {
-          module: 'EntryPoint',
-          method: 'getEntryPoints'
-        });
-        return {
-          data: cachedPage.data,
-          meta: {
-            page,
-            pageSize,
-            totalPages: cachedPage.totalMeta?.totalPages,
-            totalRecords: cachedPage.totalMeta?.totalRecords
-          }
-        };
-      }
-    }
-
-    // Start timing only for actual API calls (not cache hits)
     this.metricsManager.timeEvent(_constants3.METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);
     try {
-      // Build query parameters
       const queryParams = new URLSearchParams({
         page: page.toString(),
         pageSize: pageSize.toString(),
-        sortOrder
+        attributes: mergeEntryPointAttributes(attributes)
       });
       if (search) queryParams.append('search', search);
       if (filter) queryParams.append('filter', filter);
-      if (attributes) queryParams.append('attributes', attributes);
-      if (sortBy) queryParams.append('sortBy', sortBy);
-      const resource = _constants2.endPointMap.entryPointList(orgId, queryParams.toString());
+      if (effectiveSortBy) {
+        queryParams.append('sort', `${effectiveSortBy},${sortOrder.toUpperCase()}`);
+      }
+      queryParams.append('desktopProfileFilter', 'true');
+      queryParams.append('includeEntryPointName', 'true');
+      const resource = _constants2.endPointMap.entryPointDialNumberList(orgId, queryParams.toString());
       _loggerProxy.default.log(`Making API request to fetch entry points - resource: ${resource}, service: ${_constants.WCC_API_GATEWAY}`, {
         module: 'EntryPoint',
         method: 'getEntryPoints'
@@ -150,11 +139,19 @@ class EntryPoint {
       const response = await this.webexRequest.request({
         service: _constants.WCC_API_GATEWAY,
         resource,
-        method: _types.HTTP_METHODS.GET
+        method: _types.HTTP_METHODS.GET,
+        headers: {
+          'X-ORGANIZATION-ID': orgId,
+          'x-ignore-internal-data': 'false'
+        }
       });
+      const responseBody = {
+        ...response.body,
+        data: (response.body?.data ?? []).map(mapDialNumberEntryPoint)
+      };
       const duration = Date.now() - startTime;
-      const recordCount = response.body?.data?.length || 0;
-      const totalRecords = response.body?.meta?.totalRecords;
+      const recordCount = responseBody.data.length;
+      const totalRecords = responseBody.meta?.totalRecords;
       _loggerProxy.default.log(`Successfully retrieved ${recordCount} entry points`, {
         module: 'EntryPoint',
         method: 'getEntryPoints',
@@ -180,26 +177,7 @@ class EntryPoint {
           isFirstPage: page === 0
         }, ['behavioral']);
       }
-
-      // Cache the page data for simple pagination (no search/filter/attributes/sort)
-      if (this.pageCache.canUseCache({
-        search,
-        filter,
-        attributes,
-        sortBy
-      }) && response.body?.data) {
-        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);
-        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);
-        _loggerProxy.default.log('Cached entry points data for future requests', {
-          module: 'EntryPoint',
-          method: 'getEntryPoints',
-          data: {
-            cacheKey,
-            recordCount
-          }
-        });
-      }
-      return response.body;
+      return responseBody;
     } catch (error) {
       const errorData = {
         orgId,

package/dist/services/EntryPoint.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_loggerProxy","_interopRequireDefault","_WebexRequest","_PageCache","_interopRequireWildcard","_MetricsManager","_constants","_constants2","_constants3","e","t","WeakMap","r","n","__esModule","o","i","f","__proto__","default","has","get","set","hasOwnProperty","call","Object","defineProperty","getOwnPropertyDescriptor","EntryPoint","constructor","webex","webexRequest","WebexRequest","getInstance","pageCache","PageCache","metricsManager","MetricsManager","getEntryPoints","params","startTime","Date","now","page","PAGINATION_DEFAULTS","PAGE","pageSize","PAGE_SIZE","search","filter","attributes","sortBy","sortOrder","orgId","credentials","getOrgId","isSearchRequest","LoggerProxy","info","module","method","canUseCache","cacheKey","buildCacheKey","cachedPage","getCachedPage","duration","log","data","length","meta","totalPages","totalMeta","totalRecords","timeEvent","METRIC_EVENT_NAMES","ENTRYPOINT_FETCH_SUCCESS","queryParams","URLSearchParams","toString","append","resource","endPointMap","entryPointList","WCC_API_GATEWAY","response","request","service","HTTP_METHODS","GET","recordCount","body","statusCode","trackEvent","isFirstPage","cachePage","error","errorData","Error","message","String","ENTRYPOINT_FETCH_FAILED","exports","_default"],"sources":["EntryPoint.ts"],"sourcesContent":["import {HTTP_METHODS, WebexSDK} from '../types';\nimport type {EntryPointRecord, EntryPointListResponse, EntryPointSearchParams} from '../types';\nimport LoggerProxy from '../logger-proxy';\nimport WebexRequest from './core/WebexRequest';\nimport PageCache, {PAGINATION_DEFAULTS} from '../utils/PageCache';\nimport MetricsManager from '../metrics/MetricsManager';\nimport {WCC_API_GATEWAY} from './constants';\nimport {endPointMap} from './config/constants';\nimport {METRIC_EVENT_NAMES} from '../metrics/constants';\n\n/**\n * EntryPoint class for managing Webex Contact Center entry points.\n * Provides functionality to fetch, search, and paginate through entry points.\n *\n * @class EntryPoint\n * @public\n * @example\n * ```typescript\n * import Webex from 'webex';\n *\n * const webex = new Webex({ credentials: 'YOUR_ACCESS_TOKEN' });\n * const cc = webex.cc;\n *\n * // Register and login first\n * await cc.register();\n * await cc.stationLogin({ teamId: 'team123', loginOption: 'BROWSER' });\n *\n * // Get EntryPoint API instance from ContactCenter\n * const entryPointAPI = cc.entryPoint;\n *\n * // Get all entry points with pagination\n * const response = await entryPointAPI.getEntryPoints({\n *   page: 0,\n *   pageSize: 50\n * });\n *\n * // Search for specific entry points\n * const searchResults = await entryPointAPI.searchEntryPoints({\n *   search: 'support',\n *   filter: 'type==\"voice\"'\n * });\n * ```\n */\nexport class EntryPoint {\n  private webexRequest: WebexRequest;\n  private webex: WebexSDK;\n  private metricsManager: MetricsManager;\n\n  // Page cache using the common utility\n  private pageCache: PageCache<EntryPointRecord>;\n\n  /**\n   * Creates an instance of EntryPoint\n   * @param {WebexSDK} webex - The Webex SDK instance\n   * @public\n   */\n  constructor(webex: WebexSDK) {\n    this.webex = webex;\n    this.webexRequest = WebexRequest.getInstance({webex});\n    this.pageCache = new PageCache<EntryPointRecord>('EntryPoint');\n    this.metricsManager = MetricsManager.getInstance({webex});\n  }\n\n  /**\n   * Fetches entry points for the organization with pagination support\n   * @param {EntryPointSearchParams} [params] - Search and pagination parameters\n   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get first page of entry points\n   * const response = await entryPointAPI.getEntryPoints();\n   *\n   * // Get specific page with custom page size\n   * const response = await entryPointAPI.getEntryPoints({\n   *   page: 2,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy,\n      sortOrder = 'asc',\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const isSearchRequest = !!(search || filter || attributes || sortBy);\n\n    LoggerProxy.info(\n      `Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`,\n      {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n      }\n    );\n\n    // Check if we can use cache for simple pagination (no search/filter/attributes/sort)\n    if (this.pageCache.canUseCache({search, filter, attributes, sortBy})) {\n      const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n      const cachedPage = this.pageCache.getCachedPage(cacheKey);\n\n      if (cachedPage) {\n        const duration = Date.now() - startTime;\n\n        LoggerProxy.log(\n          `Returning page ${page} from cache - cacheHit: true, duration: ${duration}ms, recordCount: ${cachedPage.data.length}, pageSize: ${pageSize}`,\n          {\n            module: 'EntryPoint',\n            method: 'getEntryPoints',\n          }\n        );\n\n        return {\n          data: cachedPage.data,\n          meta: {\n            page,\n            pageSize,\n            totalPages: cachedPage.totalMeta?.totalPages,\n            totalRecords: cachedPage.totalMeta?.totalRecords,\n          },\n        };\n      }\n    }\n\n    // Start timing only for actual API calls (not cache hits)\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);\n\n    try {\n      // Build query parameters\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n        sortOrder,\n      });\n\n      if (search) queryParams.append('search', search);\n      if (filter) queryParams.append('filter', filter);\n      if (attributes) queryParams.append('attributes', attributes);\n      if (sortBy) queryParams.append('sortBy', sortBy);\n\n      const resource = endPointMap.entryPointList(orgId, queryParams.toString());\n\n      LoggerProxy.log(\n        `Making API request to fetch entry points - resource: ${resource}, service: ${WCC_API_GATEWAY}`,\n        {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n        }\n      );\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n      });\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = response.body?.data?.length || 0;\n      const totalRecords = response.body?.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral']\n        );\n      }\n\n      // Cache the page data for simple pagination (no search/filter/attributes/sort)\n      if (this.pageCache.canUseCache({search, filter, attributes, sortBy}) && response.body?.data) {\n        const cacheKey = this.pageCache.buildCacheKey(orgId, page, pageSize);\n        this.pageCache.cachePage(cacheKey, response.body.data, response.body.meta);\n\n        LoggerProxy.log('Cached entry points data for future requests', {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n          data: {cacheKey, recordCount},\n        });\n      }\n\n      return response.body;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error(`Failed to fetch entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED, errorData, [\n        'behavioral',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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By\n   * default, returns the agent's desktop-profile-filtered mappings in backend entry-point-name order.\n   * Search, filter, attribute, and sort parameters can customize the request while desktop-profile\n   * scoping and required mapping fields remain SDK-owned.\n   * @param {EntryPointSearchParams} [params] - Search, pagination, and compatible override parameters.\n   * @returns {Promise<EntryPointListResponse>} Promise resolving to paginated entry points\n   * @throws {Error} If the API call fails\n   * @public\n   * @example\n   * ```typescript\n   * // Get the first page using the default entry-point policy\n   * const response = await entryPointAPI.getEntryPoints();\n   *\n   * // Get specific page with custom page size\n   * const response = await entryPointAPI.getEntryPoints({\n   *   page: 2,\n   *   pageSize: 25\n   * });\n   * ```\n   */\n  public async getEntryPoints(\n    params: EntryPointSearchParams = {}\n  ): Promise<EntryPointListResponse> {\n    const startTime = Date.now();\n    const {\n      page = PAGINATION_DEFAULTS.PAGE,\n      pageSize = PAGINATION_DEFAULTS.PAGE_SIZE,\n      search,\n      filter,\n      attributes,\n      sortBy = 'name',\n      sortOrder = 'asc',\n    } = params;\n\n    const orgId = this.webex.credentials.getOrgId();\n    const hasCustomSort = sortBy !== 'name' || sortOrder !== 'asc';\n    const isSearchRequest = !!(search || filter || attributes || hasCustomSort);\n    const effectiveSortBy = sortBy === 'name' ? DEFAULT_ENTRY_POINT_SORT_FIELD : sortBy;\n\n    LoggerProxy.info(\n      `Fetching entry points - orgId: ${orgId}, page: ${page}, pageSize: ${pageSize}, isSearchRequest: ${isSearchRequest}`,\n      {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n      }\n    );\n\n    this.metricsManager.timeEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS);\n\n    try {\n      const queryParams = new URLSearchParams({\n        page: page.toString(),\n        pageSize: pageSize.toString(),\n        attributes: mergeEntryPointAttributes(attributes),\n      });\n\n      if (search) queryParams.append('search', search);\n      if (filter) queryParams.append('filter', filter);\n      if (effectiveSortBy) {\n        queryParams.append('sort', `${effectiveSortBy},${sortOrder.toUpperCase()}`);\n      }\n      queryParams.append('desktopProfileFilter', 'true');\n      queryParams.append('includeEntryPointName', 'true');\n\n      const resource = endPointMap.entryPointDialNumberList(orgId, queryParams.toString());\n\n      LoggerProxy.log(\n        `Making API request to fetch entry points - resource: ${resource}, service: ${WCC_API_GATEWAY}`,\n        {\n          module: 'EntryPoint',\n          method: 'getEntryPoints',\n        }\n      );\n\n      const response = await this.webexRequest.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.GET,\n        headers: {\n          'X-ORGANIZATION-ID': orgId,\n          'x-ignore-internal-data': 'false',\n        },\n      });\n\n      const responseBody: EntryPointListResponse = {\n        ...response.body,\n        data: (response.body?.data ?? []).map(mapDialNumberEntryPoint),\n      };\n\n      const duration = Date.now() - startTime;\n\n      const recordCount = responseBody.data.length;\n      const totalRecords = responseBody.meta?.totalRecords;\n\n      LoggerProxy.log(`Successfully retrieved ${recordCount} entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: {\n          statusCode: response.statusCode,\n          duration,\n          recordCount,\n          totalRecords,\n          isSearchRequest,\n          page,\n          pageSize,\n        },\n      });\n\n      // Only track metrics for search requests or first page loads to reduce metric volume\n      if (isSearchRequest || page === 0) {\n        this.metricsManager.trackEvent(\n          METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS,\n          {\n            orgId,\n            statusCode: response.statusCode,\n            recordCount,\n            totalRecords,\n            isSearchRequest,\n            isFirstPage: page === 0,\n          },\n          ['behavioral']\n        );\n      }\n\n      return responseBody;\n    } catch (error) {\n      const errorData = {\n        orgId,\n        error: error instanceof Error ? error.message : String(error),\n        isSearchRequest,\n        page,\n        pageSize,\n      };\n\n      LoggerProxy.error(`Failed to fetch entry points`, {\n        module: 'EntryPoint',\n        method: 'getEntryPoints',\n        data: errorData,\n        error,\n      });\n\n      // Track all failures for troubleshooting\n      this.metricsManager.trackEvent(METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED, errorData, [\n        'behavioral',\n      ]);\n\n      throw error;\n    }\n  }\n}\n\nexport default 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