@webex/contact-center 3.11.0 → 3.12.0-auth-prejoin-fetch.1

package/dist/services/task/TaskUtils.js

@@ -3,18 +3,121 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.shouldAutoAnswerTask = exports.isWebRTCCall = exports.isSecondaryEpDnAgent = exports.isSecondaryAgent = exports.isPrimary = exports.isParticipantInMainInteraction = exports.isDigitalOutbound = exports.isAutoAnswerEnabled = exports.hasAgentInitiatedOutdial = exports.getIsConferenceInProgress = exports.checkParticipantNotInInteraction = void 0;
+exports.shouldAutoAnswerTask = exports.isWebRTCCall = exports.isSecondaryEpDnAgent = exports.isSecondaryAgent = exports.isPrimary = exports.isParticipantInMainInteraction = exports.isEpDnConsultPendingConferenceMerge = exports.isDigitalOutbound = exports.isCampaignPreviewTask = exports.isCampaignPreviewReservation = exports.isAutoAnswerEnabled = exports.hasAgentInitiatedOutdial = exports.getServerHoldStateForControls = exports.getIsCustomerInCall = exports.getIsConsultedAgentForControls = exports.getIsConsultInProgressForConferenceControls = exports.getIsConferenceInProgress = exports.getConsultMediaResourceId = exports.getConferenceParticipantsCount = exports.checkParticipantNotInInteraction = void 0;
 var _types = require("./types");
-var _constants = require("../../constants");
 var _types2 = require("../../types");
+var _constants = require("./state-machine/constants");
+var _types3 = require("../config/types");
+var _constants2 = require("../../constants");
 /* eslint-disable import/prefer-default-export */
 
+const CAMPAIGN_PREVIEW_OUTBOUND_TYPES = ['STANDARD_PREVIEW_CAMPAIGN', 'DIRECT_PREVIEW_CAMPAIGN'];
+const CAMPAIGN_PREVIEW_CAMPAIGN_TYPES = ['preview_standard', 'preview_direct'];
+
+/**
+ * Checks if the customer is still in the call (not left)
+ *
+ * @param interaction - The interaction object
+ * @param interactionId - The main interaction ID
+ * @returns true if customer is in the call
+ */
+const getIsCustomerInCall = (interaction, interactionId) => {
+  const mainCallMedia = interaction.media?.[interactionId];
+  const participants = interaction.participants;
+  if (!mainCallMedia?.participants || !participants) {
+    return false;
+  }
+  return mainCallMedia.participants.some(participantId => {
+    const participant = participants[participantId];
+    return participant?.pType === _constants.PARTICIPANT_TYPE.CUSTOMER && !participant.hasLeft;
+  });
+};
+
+/**
+ * Gets the count of active agent participants in the conference
+ * Excludes Customer, Supervisor, and VVA participant types
+ *
+ * @param interaction - The interaction object
+ * @param interactionId - The main interaction ID
+ * @returns Number of active agent participants
+ */
+exports.getIsCustomerInCall = getIsCustomerInCall;
+const getConferenceParticipantsCount = (interaction, interactionId) => {
+  const mainCallMedia = interaction.media?.[interactionId];
+  const participants = interaction.participants;
+  if (!mainCallMedia?.participants || !participants) {
+    return 0;
+  }
+  let count = 0;
+  for (const participantId of mainCallMedia.participants) {
+    const participant = participants[participantId];
+    if (participant && participant.pType !== _constants.PARTICIPANT_TYPE.CUSTOMER && participant.pType !== _constants.PARTICIPANT_TYPE.SUPERVISOR && participant.pType !== _constants.PARTICIPANT_TYPE.VVA && !participant.hasLeft) {
+      count += 1;
+    }
+  }
+  return count;
+};
+
+/**
+ * Determines if a consult is actively in-progress for conference control gating.
+ * This is used to disable conference controls (End/Consult) only when a consult leg
+ * still exists outside the main call participants.
+ */
+exports.getConferenceParticipantsCount = getConferenceParticipantsCount;
+const getIsConsultInProgressForConferenceControls = (interaction, mainCallId, selfAgentId) => {
+  if (!interaction || !mainCallId) return false;
+  const mainParticipants = interaction.media?.[mainCallId]?.participants;
+  if (!Array.isArray(mainParticipants) || mainParticipants.length === 0) return false;
+  const mainSet = new Set(mainParticipants);
+  const media = interaction.media;
+  if (!media) return false;
+  return Object.values(media).some(m => {
+    if (!m || m.mType !== 'consult') return false;
+    if (!Array.isArray(m.participants) || m.participants.length === 0) return false;
+    return m.participants.some(participantId => {
+      const p = interaction.participants?.[participantId];
+      if (!p || p.hasLeft) return false;
+      if (selfAgentId && participantId === selfAgentId) return false;
+      if (mainSet.has(participantId)) return false;
+      const participantType = String(p.pType ?? '').toUpperCase();
+      const isEpDnParticipant = participantType === 'EP-DN' || participantType === 'EP_DN' || participantType === 'DN';
+      if (isEpDnParticipant) {
+        if (!selfAgentId) {
+          return true;
+        }
+        const selfConsultState = interaction.participants?.[selfAgentId]?.consultState;
+        return selfConsultState === 'consulting' || selfConsultState === 'conferencing' || selfConsultState === 'consultInitiated';
+      }
+      const consultState = p.consultState;
+      const isRonaPendingConsultee = consultState === 'consultReserved' && p.hasJoined === false;
+      const consultLegActive = consultState === 'consulting' || p.currentState === 'consulting' || p.isConsulted === true && consultState !== 'consultCompleted' && !isRonaPendingConsultee;
+      return consultLegActive;
+    });
+  });
+};
+exports.getIsConsultInProgressForConferenceControls = getIsConsultInProgressForConferenceControls;
+const getIsConsultedAgentForControls = (taskData, context, isConsultingState) => {
+  return Boolean(taskData?.isConsulted) || isConsultingState && !context.consultInitiator;
+};
+exports.getIsConsultedAgentForControls = getIsConsultedAgentForControls;
+const getServerHoldStateForControls = (context, mainCallId, fallbackTaskData) => {
+  const media = context.taskData?.interaction?.media ?? fallbackTaskData?.interaction?.media;
+  if (!media) return undefined;
+  if (mainCallId && media[mainCallId]) {
+    return media[mainCallId].isHold ?? false;
+  }
+  const mediaId = context.taskData?.mediaResourceId ?? fallbackTaskData?.mediaResourceId;
+  if (!mediaId) return undefined;
+  return media[mediaId]?.isHold;
+};
+
 /**
  * Determines if the given agent is the primary agent (owner) of the task
  * @param task - The task to check
  * @param agentId - The agent ID to check for primary status
  * @returns true if the agent is the primary agent, false otherwise
  */
+exports.getServerHoldStateForControls = getServerHoldStateForControls;
 const isPrimary = (task, agentId) => {
   if (!task.data?.interaction?.owner) {
     // Fall back to checking data.agentId when owner is not set
@@ -34,7 +137,7 @@ const isParticipantInMainInteraction = (task, agentId) => {
   if (!task?.data?.interaction?.media) {
     return false;
   }
-  return Object.values(task.data.interaction.media).some(mediaObj => mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId));
+  return Object.values(task.data.interaction.media).some(mediaObj => mediaObj && mediaObj.mType === _constants.MEDIA_TYPE_MAIN_CALL && mediaObj.participants?.includes(agentId));
 };
 
 /**
@@ -56,25 +159,68 @@ const checkParticipantNotInInteraction = (task, agentId) => {
 
 /**
  * Determines if a conference is currently in progress based on the number of active agent participants
- * @param TaskData - The payLoad data to check for conference status
+ * @param data - The task data to check for conference status
  * @returns true if there are 2 or more active agent participants in the main call, false otherwise
+ *
+ * For Agent B (consulted agent), their task's interactionId may be different from the main call.
+ * We use mainInteractionId from the interaction if available, otherwise fallback to interactionId.
  */
 exports.checkParticipantNotInInteraction = checkParticipantNotInInteraction;
 const getIsConferenceInProgress = data => {
-  const mediaMainCall = data.interaction.media?.[data?.interactionId];
+  if (!data.interaction) return false;
+  const mainCallId = data.interaction.mainInteractionId || data.interactionId;
+  const mediaMainCall = data.interaction.media?.[mainCallId];
   const participantsInMainCall = new Set(mediaMainCall?.participants);
-  const participants = data.interaction.participants;
+  const {
+    participants
+  } = data.interaction;
   const agentParticipants = new Set();
-  if (participantsInMainCall.size > 0) {
-    participantsInMainCall.forEach(participantId => {
-      const participant = participants?.[participantId];
-      if (participant && participant.pType !== 'Customer' && participant.pType !== 'Supervisor' && !participant.hasLeft && participant.pType !== 'VVA') {
-        agentParticipants.add(participantId);
-      }
-    });
-  }
+  participantsInMainCall.forEach(participantId => {
+    const participant = participants[participantId];
+    if (participant && participant.pType !== _constants.PARTICIPANT_TYPE.CUSTOMER && participant.pType !== _constants.PARTICIPANT_TYPE.SUPERVISOR && participant.pType !== _constants.PARTICIPANT_TYPE.VVA && !participant.hasLeft) {
+      agentParticipants.add(participantId);
+    }
+  });
   return agentParticipants.size >= 2;
 };
+exports.getIsConferenceInProgress = getIsConferenceInProgress;
+const EP_DN_MERGE_TERMINAL_CONSULT_EVENTS = new Set([_types3.CC_EVENTS.AGENT_CONSULT_ENDED, _types3.CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED]);
+const isEpDnParticipantType = pType => {
+  const normalized = String(pType ?? '').toUpperCase();
+  return normalized === 'EP-DN' || normalized === 'EP_DN' || normalized === 'DN';
+};
+
+/** EP-DN consult merged to conference before a second agent joins the main leg (CAI-8329). */
+const isEpDnConsultPendingConferenceMerge = (taskData, selfAgentId) => {
+  if (!taskData?.interaction || !selfAgentId) return false;
+  if (taskData.type && EP_DN_MERGE_TERMINAL_CONSULT_EVENTS.has(taskData.type)) {
+    return false;
+  }
+  const interaction = taskData.interaction;
+  const mainCallId = interaction.mainInteractionId || taskData.interactionId;
+  if (!mainCallId) return false;
+  if (getConferenceParticipantsCount(interaction, mainCallId) > 1) return false;
+  const selfParticipant = interaction.participants?.[selfAgentId];
+  if (taskData.isConsulted === true || selfParticipant?.consultState === 'consultCompleted') {
+    return false;
+  }
+  const mainParticipantIds = new Set(interaction.media?.[mainCallId]?.participants ?? []);
+  const hasEpDnOnConsultLegNotMain = Object.values(interaction.media ?? {}).some(media => {
+    if (media?.mType !== _constants.MEDIA_TYPE_CONSULT) return false;
+    return (media.participants ?? []).some(participantId => {
+      if (participantId === selfAgentId || mainParticipantIds.has(participantId)) return false;
+      const participant = interaction.participants?.[participantId];
+      if (!participant || participant.hasLeft) return false;
+      return isEpDnParticipantType(participant.pType);
+    });
+  });
+  if (!hasEpDnOnConsultLegNotMain) return false;
+  const callProcessingDetails = interaction.callProcessingDetails;
+  const customerLeft = callProcessingDetails?.hasCustomerLeft === 'true' || !getIsCustomerInCall(interaction, mainCallId);
+  const conferenceFromPayload = interaction.state === _constants.INTERACTION_STATE.CONFERENCE || getIsConferenceInProgress(taskData) || interaction.state === _constants.INTERACTION_STATE.POST_CALL && customerLeft;
+  if (!conferenceFromPayload) return false;
+  return taskData.consultingAgentId === selfAgentId || interaction.owner === selfAgentId || selfParticipant?.consultState === _constants.CONSULT_STATE.CONSULTING || selfParticipant?.consultState === _constants.CONSULT_STATE.CONFERENCING || selfParticipant?.consultState === 'consultInitiated';
+};
 
 /**
  * Checks if the current agent is a secondary agent in a consultation scenario.
@@ -82,7 +228,7 @@ const getIsConferenceInProgress = data => {
  * @param task - The task object containing interaction details
  * @returns true if this is a secondary agent (consulted party), false otherwise
  */
-exports.getIsConferenceInProgress = getIsConferenceInProgress;
+exports.isEpDnConsultPendingConferenceMerge = isEpDnConsultPendingConferenceMerge;
 const isSecondaryAgent = interaction => {
   if (!interaction.callProcessingDetails) {
     return false;
@@ -93,24 +239,33 @@ const isSecondaryAgent = interaction => {
 /**
  * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
  * This is specifically for telephony consultations to external numbers/entry points.
- * @param task - The task object containing interaction details
+ * @param interaction - The interaction object
  * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise
  */
 exports.isSecondaryAgent = isSecondaryAgent;
 const isSecondaryEpDnAgent = interaction => {
-  if (!interaction) {
-    return false;
-  }
   return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);
 };
 
+/**
+ * Checks if the task belongs to a campaign preview interaction.
+ * Campaign preview ContactEnded events are terminal cleanup events and should not trigger wrapup.
+ */
+exports.isSecondaryEpDnAgent = isSecondaryEpDnAgent;
+const isCampaignPreviewTask = taskData => {
+  const outboundType = taskData?.interaction?.outboundType ?? '';
+  const cpd = taskData?.interaction?.callProcessingDetails;
+  const campaignType = cpd?.campaignType ?? '';
+  return CAMPAIGN_PREVIEW_OUTBOUND_TYPES.includes(outboundType) || CAMPAIGN_PREVIEW_CAMPAIGN_TYPES.includes(campaignType);
+};
+
 /**
  * Checks if auto-answer is enabled for the agent participant
  * @param interaction - The interaction object
  * @param agentId - Current agent ID
  * @returns true if auto-answer is enabled, false otherwise
  */
-exports.isSecondaryEpDnAgent = isSecondaryEpDnAgent;
+exports.isCampaignPreviewTask = isCampaignPreviewTask;
 const isAutoAnswerEnabled = (interaction, agentId) => {
   return interaction.participants?.[agentId]?.autoAnswerEnabled === true;
 };
@@ -124,7 +279,7 @@ const isAutoAnswerEnabled = (interaction, agentId) => {
  */
 exports.isAutoAnswerEnabled = isAutoAnswerEnabled;
 const isWebRTCCall = (interaction, loginOption, webRtcEnabled) => {
-  return webRtcEnabled && loginOption === _types2.LoginOption.BROWSER && interaction.mediaType === _constants.OUTDIAL_MEDIA_TYPE;
+  return webRtcEnabled && loginOption === _types2.LoginOption.BROWSER && interaction.mediaType === _constants2.OUTDIAL_MEDIA_TYPE;
 };
 
 /**
@@ -134,7 +289,7 @@ const isWebRTCCall = (interaction, loginOption, webRtcEnabled) => {
  */
 exports.isWebRTCCall = isWebRTCCall;
 const isDigitalOutbound = interaction => {
-  return interaction.contactDirection?.type === _constants.OUTDIAL_DIRECTION && interaction.outboundType === _constants.OUTBOUND_TYPE && (interaction.mediaChannel === _types.MEDIA_CHANNEL.EMAIL || interaction.mediaChannel === _types.MEDIA_CHANNEL.SMS);
+  return interaction.contactDirection?.type === _constants2.OUTDIAL_DIRECTION && interaction.outboundType === _constants2.OUTBOUND_TYPE && (interaction.mediaChannel === _types.MEDIA_CHANNEL.EMAIL || interaction.mediaChannel === _types.MEDIA_CHANNEL.SMS);
 };
 
 /**
@@ -145,7 +300,7 @@ const isDigitalOutbound = interaction => {
  */
 exports.isDigitalOutbound = isDigitalOutbound;
 const hasAgentInitiatedOutdial = (interaction, agentId) => {
-  return interaction.contactDirection?.type === _constants.OUTDIAL_DIRECTION && interaction.outboundType === _constants.OUTBOUND_TYPE && interaction.callProcessingDetails?.outdialAgentId === agentId && interaction.owner === agentId && !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS;
+  return interaction.contactDirection?.type === _constants2.OUTDIAL_DIRECTION && interaction.outboundType === _constants2.OUTBOUND_TYPE && interaction.callProcessingDetails?.outdialAgentId === agentId && interaction.owner === agentId && !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS;
 };
 
 /**
@@ -189,5 +344,47 @@ const shouldAutoAnswerTask = (taskData, agentId, loginOption, webRtcEnabled) =>
   }
   return false;
 };
+
+/**
+ * Gets the consult media resource ID for switch-call operations.
+ * Searches for the consult media leg in the interaction.
+ *
+ * @param interaction - The interaction object
+ * @param consultMediaResourceId - The consult media resource ID from task data
+ * @param agentId - Current agent ID
+ * @returns The consult media resource ID or undefined
+ */
 exports.shouldAutoAnswerTask = shouldAutoAnswerTask;
+const getConsultMediaResourceId = (interaction, consultMediaResourceId, agentId) => {
+  // First priority: use consultMediaResourceId from task data if available
+  if (consultMediaResourceId) {
+    return consultMediaResourceId;
+  }
+
+  // Second priority: search for consult media leg in interaction.media
+  if (!interaction?.media || !agentId) {
+    return undefined;
+  }
+
+  // Find the consult media leg where this agent is a participant
+  for (const [mediaId, media] of Object.entries(interaction.media)) {
+    if (media.mType === 'consult' && media.participants?.includes(agentId)) {
+      return mediaId;
+    }
+  }
+  return undefined;
+};
+
+/**
+ * Checks if a task is a campaign preview reservation that has not yet been accepted.
+ * Campaign preview tasks should not trigger incoming call handling until the agent
+ * explicitly accepts the preview contact.
+ * @param task - The task to check
+ * @returns true if the task is a pending campaign preview reservation, false otherwise
+ */
+exports.getConsultMediaResourceId = getConsultMediaResourceId;
+const isCampaignPreviewReservation = task => {
+  return task?.data?.type === _types3.CC_EVENTS.AGENT_OFFER_CAMPAIGN_RESERVATION;
+};
+exports.isCampaignPreviewReservation = isCampaignPreviewReservation;
 //# sourceMappingURL=TaskUtils.js.map

package/dist/services/task/TaskUtils.js.map

@@ -1 +1 @@
-{"version":3,"names":["_types","require","_constants","_types2","isPrimary","task","agentId","data","interaction","owner","exports","isParticipantInMainInteraction","media","Object","values","some","mediaObj","mType","participants","includes","checkParticipantNotInInteraction","hasLeft","getIsConferenceInProgress","mediaMainCall","interactionId","participantsInMainCall","Set","agentParticipants","size","forEach","participantId","participant","pType","add","isSecondaryAgent","callProcessingDetails","relationshipType","parentInteractionId","isSecondaryEpDnAgent","mediaType","isAutoAnswerEnabled","autoAnswerEnabled","isWebRTCCall","loginOption","webRtcEnabled","LoginOption","BROWSER","OUTDIAL_MEDIA_TYPE","isDigitalOutbound","contactDirection","type","OUTDIAL_DIRECTION","outboundType","OUTBOUND_TYPE","mediaChannel","MEDIA_CHANNEL","EMAIL","SMS","hasAgentInitiatedOutdial","outdialAgentId","BLIND_TRANSFER_IN_PROGRESS","shouldAutoAnswerTask","taskData","agentInitiatedOutdial","hasPreviousVteams","previousVTeams","length"],"sources":["TaskUtils.ts"],"sourcesContent":["/* eslint-disable import/prefer-default-export */\nimport {Interaction, ITask, TaskData, MEDIA_CHANNEL} from './types';\nimport {OUTDIAL_DIRECTION, OUTDIAL_MEDIA_TYPE, OUTBOUND_TYPE} from '../../constants';\nimport {LoginOption} from '../../types';\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj && mediaObj.mType === 'mainCall' && mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param TaskData - The payLoad data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  const mediaMainCall = data.interaction.media?.[data?.interactionId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const participants = data.interaction.participants;\n\n  const agentParticipants = new Set();\n  if (participantsInMainCall.size > 0) {\n    participantsInMainCall.forEach((participantId: string) => {\n      const participant = participants?.[participantId];\n      if (\n        participant &&\n        participant.pType !== 'Customer' &&\n        participant.pType !== 'Supervisor' &&\n        !participant.hasLeft &&\n        participant.pType !== 'VVA'\n      ) {\n        agentParticipants.add(participantId);\n      }\n    });\n  }\n\n  return agentParticipants.size >= 2;\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  if (!interaction) {\n    return false;\n  }\n\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n\n/**\n * Checks if auto-answer is enabled for the agent participant\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if auto-answer is enabled, false otherwise\n */\nexport const isAutoAnswerEnabled = (interaction: Interaction, agentId: string): boolean => {\n  return interaction.participants?.[agentId]?.autoAnswerEnabled === true;\n};\n\n/**\n * Checks if the interaction is a WebRTC call eligible for auto-answer\n * @param interaction - The interaction object\n * @param loginOption - The agent's login option (BROWSER, AGENT_DN, etc.)\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if this is a WebRTC call, false otherwise\n */\nexport const isWebRTCCall = (\n  interaction: Interaction,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  return (\n    webRtcEnabled &&\n    loginOption === LoginOption.BROWSER &&\n    interaction.mediaType === OUTDIAL_MEDIA_TYPE\n  );\n};\n\n/**\n * Checks if the interaction is a digital outbound (Email/SMS)\n * @param interaction - The interaction object\n * @returns true if this is a digital outbound, false otherwise\n */\nexport const isDigitalOutbound = (interaction: Interaction): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    (interaction.mediaChannel === MEDIA_CHANNEL.EMAIL ||\n      interaction.mediaChannel === MEDIA_CHANNEL.SMS)\n  );\n};\n\n/**\n * Checks if the outdial was initiated by the current agent\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if agent initiated the outdial, false otherwise\n */\nexport const hasAgentInitiatedOutdial = (interaction: Interaction, agentId: string): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    interaction.callProcessingDetails?.outdialAgentId === agentId &&\n    interaction.owner === agentId &&\n    !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS\n  );\n};\n\n/**\n * Determines if a task should be auto-answered based on interaction data\n * Auto-answer logic handles:\n * 1. WebRTC calls with auto-answer enabled in agent profile\n * 2. Agent-initiated WebRTC outdial calls\n * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n *\n * @param taskData - The task data\n * @param agentId - Current agent ID\n * @param loginOption - Agent's login option\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if task should be auto-answered, false otherwise\n */\nexport const shouldAutoAnswerTask = (\n  taskData: TaskData,\n  agentId: string,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  const {interaction} = taskData;\n\n  if (!interaction || !agentId) {\n    return false;\n  }\n\n  // Check if auto-answer is enabled for this agent\n  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);\n\n  // Check if this is an agent-initiated outdial\n  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);\n\n  // WebRTC telephony calls\n  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {\n    return autoAnswerEnabled || agentInitiatedOutdial;\n  }\n\n  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The interaction object\n * @param interactionId - The main interaction ID\n * @returns true if customer is in the call\n */\nexport const getIsCustomerInCall = (interaction: Interaction, interactionId: string): boolean => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return false;\n  }\n\n  return mainCallMedia.participants.some((participantId: string) => {\n    const participant = participants[participantId];\n\n    return participant?.pType === PARTICIPANT_TYPE.CUSTOMER && !participant.hasLeft;\n  });\n};\n\n/**\n * Gets the count of active agent participants in the conference\n * Excludes Customer, Supervisor, and VVA participant types\n *\n * @param interaction - The interaction object\n * @param interactionId - The main interaction ID\n * @returns Number of active agent participants\n */\nexport const getConferenceParticipantsCount = (\n  interaction: Interaction,\n  interactionId: string\n): number => {\n  const mainCallMedia = interaction.media?.[interactionId];\n  const participants = interaction.participants;\n  if (!mainCallMedia?.participants || !participants) {\n    return 0;\n  }\n\n  let count = 0;\n  for (const participantId of mainCallMedia.participants) {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      count += 1;\n    }\n  }\n\n  return count;\n};\n\n/**\n * Determines if a consult is actively in-progress for conference control gating.\n * This is used to disable conference controls (End/Consult) only when a consult leg\n * still exists outside the main call participants.\n */\nexport const getIsConsultInProgressForConferenceControls = (\n  interaction: Interaction | undefined,\n  mainCallId: string | undefined,\n  selfAgentId: string | undefined\n): boolean => {\n  if (!interaction || !mainCallId) return false;\n\n  const mainParticipants = interaction.media?.[mainCallId]?.participants;\n  if (!Array.isArray(mainParticipants) || mainParticipants.length === 0) return false;\n\n  const mainSet = new Set(mainParticipants);\n  const media = interaction.media;\n  if (!media) return false;\n\n  return Object.values(media).some((m: any) => {\n    if (!m || m.mType !== 'consult') return false;\n    if (!Array.isArray(m.participants) || m.participants.length === 0) return false;\n\n    return m.participants.some((participantId: string) => {\n      const p: any = interaction.participants?.[participantId];\n      if (!p || p.hasLeft) return false;\n      if (selfAgentId && participantId === selfAgentId) return false;\n      if (mainSet.has(participantId)) return false;\n\n      const participantType = String(p.pType ?? '').toUpperCase();\n      const isEpDnParticipant =\n        participantType === 'EP-DN' || participantType === 'EP_DN' || participantType === 'DN';\n      if (isEpDnParticipant) {\n        if (!selfAgentId) {\n          return true;\n        }\n        const selfConsultState = interaction.participants?.[selfAgentId]?.consultState as\n          | string\n          | undefined;\n\n        return (\n          selfConsultState === 'consulting' ||\n          selfConsultState === 'conferencing' ||\n          selfConsultState === 'consultInitiated'\n        );\n      }\n\n      const consultState = p.consultState as string | undefined;\n      const isRonaPendingConsultee = consultState === 'consultReserved' && p.hasJoined === false;\n      const consultLegActive =\n        consultState === 'consulting' ||\n        p.currentState === 'consulting' ||\n        (p.isConsulted === true && consultState !== 'consultCompleted' && !isRonaPendingConsultee);\n\n      return consultLegActive;\n    });\n  });\n};\n\nexport const getIsConsultedAgentForControls = (\n  taskData: TaskData | null,\n  context: TaskContext,\n  isConsultingState: boolean\n): boolean => {\n  return Boolean(taskData?.isConsulted) || (isConsultingState && !context.consultInitiator);\n};\n\nexport const getServerHoldStateForControls = (\n  context: TaskContext,\n  mainCallId?: string,\n  fallbackTaskData?: TaskData | null\n): boolean | undefined => {\n  const media = context.taskData?.interaction?.media ?? fallbackTaskData?.interaction?.media;\n  if (!media) return undefined;\n\n  if (mainCallId && media[mainCallId]) {\n    return media[mainCallId].isHold ?? false;\n  }\n\n  const mediaId = context.taskData?.mediaResourceId ?? fallbackTaskData?.mediaResourceId;\n  if (!mediaId) return undefined;\n\n  return media[mediaId]?.isHold;\n};\n\n/**\n * Determines if the given agent is the primary agent (owner) of the task\n * @param task - The task to check\n * @param agentId - The agent ID to check for primary status\n * @returns true if the agent is the primary agent, false otherwise\n */\nexport const isPrimary = (task: ITask, agentId: string): boolean => {\n  if (!task.data?.interaction?.owner) {\n    // Fall back to checking data.agentId when owner is not set\n    return task.data.agentId === agentId;\n  }\n\n  return task.data.interaction.owner === agentId;\n};\n\n/**\n * Checks if the given agent is a participant in the main interaction (mainCall)\n * @param task - The task to check\n * @param agentId - The agent ID to check for participation\n * @returns true if the agent is a participant in the main interaction, false otherwise\n */\nexport const isParticipantInMainInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.media) {\n    return false;\n  }\n\n  return Object.values(task.data.interaction.media).some(\n    (mediaObj) =>\n      mediaObj &&\n      mediaObj.mType === MEDIA_TYPE_MAIN_CALL &&\n      mediaObj.participants?.includes(agentId)\n  );\n};\n\n/**\n * Checks if the given agent is not in the interaction or has left the interaction\n * @param task - The task to check\n * @param agentId - The agent ID to check\n * @returns true if the agent is not in the interaction or has left, false otherwise\n */\nexport const checkParticipantNotInInteraction = (task: ITask, agentId: string): boolean => {\n  if (!task?.data?.interaction?.participants) {\n    return true;\n  }\n  const {data} = task;\n\n  return (\n    !(agentId in data.interaction.participants) ||\n    (agentId in data.interaction.participants && data.interaction.participants[agentId].hasLeft)\n  );\n};\n\n/**\n * Determines if a conference is currently in progress based on the number of active agent participants\n * @param data - The task data to check for conference status\n * @returns true if there are 2 or more active agent participants in the main call, false otherwise\n *\n * For Agent B (consulted agent), their task's interactionId may be different from the main call.\n * We use mainInteractionId from the interaction if available, otherwise fallback to interactionId.\n */\nexport const getIsConferenceInProgress = (data: TaskData): boolean => {\n  if (!data.interaction) return false;\n\n  const mainCallId = data.interaction.mainInteractionId || data.interactionId;\n  const mediaMainCall = data.interaction.media?.[mainCallId];\n  const participantsInMainCall = new Set(mediaMainCall?.participants);\n  const {participants} = data.interaction;\n\n  const agentParticipants = new Set();\n  participantsInMainCall.forEach((participantId: string) => {\n    const participant = participants[participantId];\n    if (\n      participant &&\n      participant.pType !== PARTICIPANT_TYPE.CUSTOMER &&\n      participant.pType !== PARTICIPANT_TYPE.SUPERVISOR &&\n      participant.pType !== PARTICIPANT_TYPE.VVA &&\n      !participant.hasLeft\n    ) {\n      agentParticipants.add(participantId);\n    }\n  });\n\n  return agentParticipants.size >= 2;\n};\n\nconst EP_DN_MERGE_TERMINAL_CONSULT_EVENTS = new Set<string>([\n  CC_EVENTS.AGENT_CONSULT_ENDED,\n  CC_EVENTS.AGENT_CONSULT_CONFERENCE_ENDED,\n]);\n\nconst isEpDnParticipantType = (pType: string | undefined): boolean => {\n  const normalized = String(pType ?? 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[]).some((participantId: string) => {\n      if (participantId === selfAgentId || mainParticipantIds.has(participantId)) return false;\n      const participant = interaction.participants?.[participantId] as\n        | {hasLeft?: boolean; pType?: string}\n        | undefined;\n      if (!participant || participant.hasLeft) return false;\n\n      return isEpDnParticipantType(participant.pType);\n    });\n  });\n  if (!hasEpDnOnConsultLegNotMain) return false;\n\n  const callProcessingDetails = interaction.callProcessingDetails as\n    | {hasCustomerLeft?: string}\n    | undefined;\n  const customerLeft =\n    callProcessingDetails?.hasCustomerLeft === 'true' ||\n    !getIsCustomerInCall(interaction, mainCallId);\n\n  const conferenceFromPayload =\n    interaction.state === INTERACTION_STATE.CONFERENCE ||\n    getIsConferenceInProgress(taskData) ||\n    (interaction.state === INTERACTION_STATE.POST_CALL && customerLeft);\n  if (!conferenceFromPayload) return false;\n\n  return (\n    taskData.consultingAgentId === selfAgentId ||\n    interaction.owner === selfAgentId ||\n    selfParticipant?.consultState === CONSULT_STATE.CONSULTING ||\n    selfParticipant?.consultState === CONSULT_STATE.CONFERENCING ||\n    selfParticipant?.consultState === 'consultInitiated'\n  );\n};\n\n/**\n * Checks if the current agent is a secondary agent in a consultation scenario.\n * Secondary agents are those who were consulted (not the original call owner).\n * @param task - The task object containing interaction details\n * @returns true if this is a secondary agent (consulted party), false otherwise\n */\nexport const isSecondaryAgent = (interaction: Interaction): boolean => {\n  if (!interaction.callProcessingDetails) {\n    return false;\n  }\n\n  return (\n    interaction.callProcessingDetails.relationshipType === 'consult' &&\n    !!interaction.callProcessingDetails.parentInteractionId &&\n    interaction.callProcessingDetails.parentInteractionId !== interaction.interactionId\n  );\n};\n\n/**\n * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.\n * This is specifically for telephony consultations to external numbers/entry points.\n * @param interaction - The interaction object\n * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise\n */\nexport const isSecondaryEpDnAgent = (interaction: Interaction): boolean => {\n  return interaction.mediaType === 'telephony' && isSecondaryAgent(interaction);\n};\n\n/**\n * Checks if the task belongs to a campaign preview interaction.\n * Campaign preview ContactEnded events are terminal cleanup events and should not trigger wrapup.\n */\nexport const isCampaignPreviewTask = (taskData?: TaskData | null): boolean => {\n  const outboundType = taskData?.interaction?.outboundType ?? '';\n  const cpd = taskData?.interaction?.callProcessingDetails as unknown as\n    | Record<string, string | undefined>\n    | undefined;\n  const campaignType = cpd?.campaignType ?? '';\n\n  return (\n    CAMPAIGN_PREVIEW_OUTBOUND_TYPES.includes(outboundType) ||\n    CAMPAIGN_PREVIEW_CAMPAIGN_TYPES.includes(campaignType)\n  );\n};\n\n/**\n * Checks if auto-answer is enabled for the agent participant\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if auto-answer is enabled, false otherwise\n */\nexport const isAutoAnswerEnabled = (interaction: Interaction, agentId: string): boolean => {\n  return interaction.participants?.[agentId]?.autoAnswerEnabled === true;\n};\n\n/**\n * Checks if the interaction is a WebRTC call eligible for auto-answer\n * @param interaction - The interaction object\n * @param loginOption - The agent's login option (BROWSER, AGENT_DN, etc.)\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if this is a WebRTC call, false otherwise\n */\nexport const isWebRTCCall = (\n  interaction: Interaction,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  return (\n    webRtcEnabled &&\n    loginOption === LoginOption.BROWSER &&\n    interaction.mediaType === OUTDIAL_MEDIA_TYPE\n  );\n};\n\n/**\n * Checks if the interaction is a digital outbound (Email/SMS)\n * @param interaction - The interaction object\n * @returns true if this is a digital outbound, false otherwise\n */\nexport const isDigitalOutbound = (interaction: Interaction): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    (interaction.mediaChannel === MEDIA_CHANNEL.EMAIL ||\n      interaction.mediaChannel === MEDIA_CHANNEL.SMS)\n  );\n};\n\n/**\n * Checks if the outdial was initiated by the current agent\n * @param interaction - The interaction object\n * @param agentId - Current agent ID\n * @returns true if agent initiated the outdial, false otherwise\n */\nexport const hasAgentInitiatedOutdial = (interaction: Interaction, agentId: string): boolean => {\n  return (\n    interaction.contactDirection?.type === OUTDIAL_DIRECTION &&\n    interaction.outboundType === OUTBOUND_TYPE &&\n    interaction.callProcessingDetails?.outdialAgentId === agentId &&\n    interaction.owner === agentId &&\n    !interaction.callProcessingDetails?.BLIND_TRANSFER_IN_PROGRESS\n  );\n};\n\n/**\n * Determines if a task should be auto-answered based on interaction data\n * Auto-answer logic handles:\n * 1. WebRTC calls with auto-answer enabled in agent profile\n * 2. Agent-initiated WebRTC outdial calls\n * 3. Agent-initiated digital outbound (Email/SMS) without previous transfers\n *\n * @param taskData - The task data\n * @param agentId - Current agent ID\n * @param loginOption - Agent's login option\n * @param webRtcEnabled - Whether WebRTC is enabled for the agent\n * @returns true if task should be auto-answered, false otherwise\n */\nexport const shouldAutoAnswerTask = (\n  taskData: TaskData,\n  agentId: string,\n  loginOption: string,\n  webRtcEnabled: boolean\n): boolean => {\n  const {interaction} = taskData;\n\n  if (!interaction || !agentId) {\n    return false;\n  }\n\n  // Check if auto-answer is enabled for this agent\n  const autoAnswerEnabled = isAutoAnswerEnabled(interaction, agentId);\n\n  // Check if this is an agent-initiated outdial\n  const agentInitiatedOutdial = hasAgentInitiatedOutdial(interaction, agentId);\n\n  // WebRTC telephony calls\n  if (isWebRTCCall(interaction, loginOption, webRtcEnabled)) {\n    return autoAnswerEnabled || agentInitiatedOutdial;\n  }\n\n  // Digital outbound (Email/SMS)\n  if (isDigitalOutbound(interaction) && agentInitiatedOutdial) {\n    // Don't auto-answer if task has been transferred (has previous vteams)\n    const hasPreviousVteams = interaction.previousVTeams && interaction.previousVTeams.length > 0;\n\n    return !hasPreviousVteams;\n  }\n\n  return false;\n};\n\n/**\n * Gets the consult media resource ID for switch-call operations.\n * Searches for the consult media leg in the interaction.\n *\n * @param interaction - The interaction object\n * @param consultMediaResourceId - The consult media resource ID from task data\n * @param agentId - Current agent ID\n * @returns The consult media resource ID or undefined\n */\nexport const getConsultMediaResourceId = (\n  interaction: Interaction | undefined,\n  consultMediaResourceId: string | undefined,\n  agentId: string | undefined\n): string | undefined => {\n  // First priority: use consultMediaResourceId from task data if available\n  if (consultMediaResourceId) {\n    return consultMediaResourceId;\n  }\n\n  // Second priority: search for consult media leg in interaction.media\n  if (!interaction?.media || !agentId) {\n    return undefined;\n  }\n\n  // Find the consult media leg where this agent is a participant\n  for (const [mediaId, media] of Object.entries(interaction.media)) {\n    if (media.mType === 'consult' && media.participants?.includes(agentId)) {\n      return mediaId;\n    }\n  }\n\n  return undefined;\n};\n\n/**\n * Checks if a task is a campaign preview reservation that has not yet been accepted.\n * Campaign preview tasks should not trigger incoming call handling until the agent\n * explicitly accepts the preview contact.\n * @param task - The task to check\n * @returns true if the task is a pending campaign preview reservation, false otherwise\n */\nexport const isCampaignPreviewReservation = (task: ITask): boolean => {\n  return task?.data?.type === 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package/dist/services/task/WebexCallingUtils.js

@@ -0,0 +1,70 @@
+"use strict";
+
+Object.defineProperty(exports, "__esModule", {
+  value: true
+});
+exports.decodedLineOwnerId = decodedLineOwnerId;
+exports.getWebexCallingDeviceDetailsForAgent = getWebexCallingDeviceDetailsForAgent;
+exports.isWebexCallingCallForAgent = isWebexCallingCallForAgent;
+exports.isWxAppEngagedForControls = isWxAppEngagedForControls;
+var _constants = require("./state-machine/constants");
+const normalizeId = id => {
+  if (typeof id !== 'string') {
+    return undefined;
+  }
+  const normalizedId = id.trim();
+  return normalizedId === '' ? undefined : normalizedId;
+};
+const isParticipantsById = participants => Boolean(participants) && typeof participants === 'object' && !Array.isArray(participants) && !(participants instanceof Map);
+const hasWebexCallingDeviceDetails = participant => {
+  const participantDetails = participant;
+  return typeof participantDetails?.deviceCallId === 'string' && participantDetails.deviceCallId.trim() !== '' && typeof participantDetails?.deviceId === 'string' && participantDetails.deviceId.trim() !== '';
+};
+const isWebexCallingParticipantForAgent = (participant, agentId) => {
+  const participantDetails = participant;
+  return normalizeId(participantDetails?.id) === agentId && hasWebexCallingDeviceDetails(participant);
+};
+const getWebexCallingDeviceDetails = participant => ({
+  deviceType: typeof participant.deviceType === 'string' ? participant.deviceType : '',
+  deviceId: participant.deviceId,
+  deviceCallId: participant.deviceCallId
+});
+function getWebexCallingDeviceDetailsForAgent(agentId, participants) {
+  const normalizedAgentId = normalizeId(agentId);
+  if (!normalizedAgentId || !isParticipantsById(participants)) {
+    return undefined;
+  }
+  const agentParticipant = participants[normalizedAgentId];
+  const matchingAgentParticipant = hasWebexCallingDeviceDetails(agentParticipant) ? agentParticipant : Object.values(participants).find(participant => isWebexCallingParticipantForAgent(participant, normalizedAgentId));
+  if (!matchingAgentParticipant || !hasWebexCallingDeviceDetails(matchingAgentParticipant)) {
+    return undefined;
+  }
+  return getWebexCallingDeviceDetails(matchingAgentParticipant);
+}
+function isWebexCallingCallForAgent(agentId, participants) {
+  return Boolean(getWebexCallingDeviceDetailsForAgent(agentId, participants));
+}
+
+/** Matches wxAppVoiceMethods.getWebexCallingCallId engaged semantics for uiControls. */
+function isWxAppEngagedForControls(enableWxBetterTogether, agentId, participants, state) {
+  if (!enableWxBetterTogether) {
+    return false;
+  }
+  if (!state || state === _constants.TaskState.OFFERED || state === _constants.TaskState.IDLE || state === _constants.TaskState.WRAPPING_UP || state === _constants.TaskState.TERMINATED || state === _constants.TaskState.COMPLETED) {
+    return false;
+  }
+  const details = getWebexCallingDeviceDetailsForAgent(agentId, participants);
+  return details?.deviceType === 'wxApp';
+}
+function decodedLineOwnerId(lineOwnerId) {
+  if (!lineOwnerId) {
+    return undefined;
+  }
+  try {
+    const decoded = atob(lineOwnerId);
+    return decoded.split('/').pop();
+  } catch {
+    return undefined;
+  }
+}
+//# sourceMappingURL=WebexCallingUtils.js.map

package/dist/services/task/WebexCallingUtils.js.map

@@ -0,0 +1 @@
+{"version":3,"names":["_constants","require","normalizeId","id","undefined","normalizedId","trim","isParticipantsById","participants","Boolean","Array","isArray","Map","hasWebexCallingDeviceDetails","participant","participantDetails","deviceCallId","deviceId","isWebexCallingParticipantForAgent","agentId","getWebexCallingDeviceDetails","deviceType","getWebexCallingDeviceDetailsForAgent","normalizedAgentId","agentParticipant","matchingAgentParticipant","Object","values","find","isWebexCallingCallForAgent","isWxAppEngagedForControls","enableWxBetterTogether","state","TaskState","OFFERED","IDLE","WRAPPING_UP","TERMINATED","COMPLETED","details","decodedLineOwnerId","lineOwnerId","decoded","atob","split","pop"],"sources":["WebexCallingUtils.ts"],"sourcesContent":["import {TaskState} from './state-machine/constants';\n\nexport type WebexCallingDeviceDetails = {\n  deviceType: string;\n  deviceId: string;\n  deviceCallId: string;\n};\n\ntype WebexCallingParticipant = {\n  id?: unknown;\n  deviceType?: unknown;\n  deviceCallId?: unknown;\n  deviceId?: unknown;\n};\n\nconst normalizeId = (id: unknown): string | undefined => {\n  if (typeof id !== 'string') {\n    return undefined;\n  }\n\n  const normalizedId = id.trim();\n\n  return normalizedId === '' ? undefined : normalizedId;\n};\n\nconst isParticipantsById = (participants: unknown): participants is Record<string, unknown> =>\n  Boolean(participants) &&\n  typeof participants === 'object' &&\n  !Array.isArray(participants) &&\n  !(participants instanceof Map);\n\nconst hasWebexCallingDeviceDetails = (\n  participant: unknown\n): participant is WebexCallingParticipant &\n  Pick<WebexCallingDeviceDetails, 'deviceCallId' | 'deviceId'> => {\n  const participantDetails = participant as WebexCallingParticipant | undefined;\n\n  return (\n    typeof participantDetails?.deviceCallId === 'string' &&\n    participantDetails.deviceCallId.trim() !== '' &&\n    typeof participantDetails?.deviceId === 'string' &&\n    participantDetails.deviceId.trim() !== ''\n  );\n};\n\nconst isWebexCallingParticipantForAgent = (\n  participant: unknown,\n  agentId: string\n): participant is WebexCallingParticipant &\n  Pick<WebexCallingDeviceDetails, 'deviceCallId' | 'deviceId'> => {\n  const participantDetails = participant as WebexCallingParticipant | undefined;\n\n  return (\n    normalizeId(participantDetails?.id) === agentId && hasWebexCallingDeviceDetails(participant)\n  );\n};\n\nconst getWebexCallingDeviceDetails = (\n  participant: WebexCallingParticipant &\n    Pick<WebexCallingDeviceDetails, 'deviceCallId' | 'deviceId'>\n): WebexCallingDeviceDetails => ({\n  deviceType: typeof participant.deviceType === 'string' ? participant.deviceType : '',\n  deviceId: participant.deviceId,\n  deviceCallId: participant.deviceCallId,\n});\n\nexport function getWebexCallingDeviceDetailsForAgent(\n  agentId: string | undefined,\n  participants: unknown\n): WebexCallingDeviceDetails | undefined {\n  const normalizedAgentId = normalizeId(agentId);\n  if (!normalizedAgentId || !isParticipantsById(participants)) {\n    return undefined;\n  }\n\n  const agentParticipant = participants[normalizedAgentId];\n  const matchingAgentParticipant = hasWebexCallingDeviceDetails(agentParticipant)\n    ? agentParticipant\n    : Object.values(participants).find((participant) =>\n        isWebexCallingParticipantForAgent(participant, normalizedAgentId)\n      );\n\n  if (!matchingAgentParticipant || !hasWebexCallingDeviceDetails(matchingAgentParticipant)) {\n    return undefined;\n  }\n\n  return getWebexCallingDeviceDetails(matchingAgentParticipant);\n}\n\nexport function isWebexCallingCallForAgent(\n  agentId: string | undefined,\n  participants: unknown\n): boolean {\n  return Boolean(getWebexCallingDeviceDetailsForAgent(agentId, participants));\n}\n\n/** Matches wxAppVoiceMethods.getWebexCallingCallId engaged semantics for uiControls. */\nexport function isWxAppEngagedForControls(\n  enableWxBetterTogether: boolean,\n  agentId: string | undefined,\n  participants: unknown,\n  state: TaskState\n): boolean {\n  if (!enableWxBetterTogether) {\n    return false;\n  }\n\n  if (\n    !state ||\n    state === TaskState.OFFERED ||\n    state === TaskState.IDLE ||\n    state === TaskState.WRAPPING_UP ||\n    state === TaskState.TERMINATED ||\n    state === TaskState.COMPLETED\n  ) {\n    return false;\n  }\n\n  const details = getWebexCallingDeviceDetailsForAgent(agentId, participants);\n\n  return details?.deviceType === 'wxApp';\n}\n\nexport function decodedLineOwnerId(lineOwnerId?: string): string | undefined {\n  if (!lineOwnerId) {\n    return undefined;\n  }\n\n  try {\n    const decoded = atob(lineOwnerId);\n\n    return decoded.split('/').pop();\n  } catch {\n    return undefined;\n  }\n}\n"],"mappings":";;;;;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AAeA,MAAMC,WAAW,GAAIC,EAAW,IAAyB;EACvD,IAAI,OAAOA,EAAE,KAAK,QAAQ,EAAE;IAC1B,OAAOC,SAAS;EAClB;EAEA,MAAMC,YAAY,GAAGF,EAAE,CAACG,IAAI,CAAC,CAAC;EAE9B,OAAOD,YAAY,KAAK,EAAE,GAAGD,SAAS,GAAGC,YAAY;AACvD,CAAC;AAED,MAAME,kBAAkB,GAAIC,YAAqB,IAC/CC,OAAO,CAACD,YAAY,CAAC,IACrB,OAAOA,YAAY,KAAK,QAAQ,IAChC,CAACE,KAAK,CAACC,OAAO,CAACH,YAAY,CAAC,IAC5B,EAAEA,YAAY,YAAYI,GAAG,CAAC;AAEhC,MAAMC,4BAA4B,GAChCC,WAAoB,IAE4C;EAChE,MAAMC,kBAAkB,GAAGD,WAAkD;EAE7E,OACE,OAAOC,kBAAkB,EAAEC,YAAY,KAAK,QAAQ,IACpDD,kBAAkB,CAACC,YAAY,CAACV,IAAI,CAAC,CAAC,KAAK,EAAE,IAC7C,OAAOS,kBAAkB,EAAEE,QAAQ,KAAK,QAAQ,IAChDF,kBAAkB,CAACE,QAAQ,CAACX,IAAI,CAAC,CAAC,KAAK,EAAE;AAE7C,CAAC;AAED,MAAMY,iCAAiC,GAAGA,CACxCJ,WAAoB,EACpBK,OAAe,KAEiD;EAChE,MAAMJ,kBAAkB,GAAGD,WAAkD;EAE7E,OACEZ,WAAW,CAACa,kBAAkB,EAAEZ,EAAE,CAAC,KAAKgB,OAAO,IAAIN,4BAA4B,CAACC,WAAW,CAAC;AAEhG,CAAC;AAED,MAAMM,4BAA4B,GAChCN,WAC8D,KAC/B;EAC/BO,UAAU,EAAE,OAAOP,WAAW,CAACO,UAAU,KAAK,QAAQ,GAAGP,WAAW,CAACO,UAAU,GAAG,EAAE;EACpFJ,QAAQ,EAAEH,WAAW,CAACG,QAAQ;EAC9BD,YAAY,EAAEF,WAAW,CAACE;AAC5B,CAAC,CAAC;AAEK,SAASM,oCAAoCA,CAClDH,OAA2B,EAC3BX,YAAqB,EACkB;EACvC,MAAMe,iBAAiB,GAAGrB,WAAW,CAACiB,OAAO,CAAC;EAC9C,IAAI,CAACI,iBAAiB,IAAI,CAAChB,kBAAkB,CAACC,YAAY,CAAC,EAAE;IAC3D,OAAOJ,SAAS;EAClB;EAEA,MAAMoB,gBAAgB,GAAGhB,YAAY,CAACe,iBAAiB,CAAC;EACxD,MAAME,wBAAwB,GAAGZ,4BAA4B,CAACW,gBAAgB,CAAC,GAC3EA,gBAAgB,GAChBE,MAAM,CAACC,MAAM,CAACnB,YAAY,CAAC,CAACoB,IAAI,CAAEd,WAAW,IAC3CI,iCAAiC,CAACJ,WAAW,EAAES,iBAAiB,CAClE,CAAC;EAEL,IAAI,CAACE,wBAAwB,IAAI,CAACZ,4BAA4B,CAACY,wBAAwB,CAAC,EAAE;IACxF,OAAOrB,SAAS;EAClB;EAEA,OAAOgB,4BAA4B,CAACK,wBAAwB,CAAC;AAC/D;AAEO,SAASI,0BAA0BA,CACxCV,OAA2B,EAC3BX,YAAqB,EACZ;EACT,OAAOC,OAAO,CAACa,oCAAoC,CAACH,OAAO,EAAEX,YAAY,CAAC,CAAC;AAC7E;;AAEA;AACO,SAASsB,yBAAyBA,CACvCC,sBAA+B,EAC/BZ,OAA2B,EAC3BX,YAAqB,EACrBwB,KAAgB,EACP;EACT,IAAI,CAACD,sBAAsB,EAAE;IAC3B,OAAO,KAAK;EACd;EAEA,IACE,CAACC,KAAK,IACNA,KAAK,KAAKC,oBAAS,CAACC,OAAO,IAC3BF,KAAK,KAAKC,oBAAS,CAACE,IAAI,IACxBH,KAAK,KAAKC,oBAAS,CAACG,WAAW,IAC/BJ,KAAK,KAAKC,oBAAS,CAACI,UAAU,IAC9BL,KAAK,KAAKC,oBAAS,CAACK,SAAS,EAC7B;IACA,OAAO,KAAK;EACd;EAEA,MAAMC,OAAO,GAAGjB,oCAAoC,CAACH,OAAO,EAAEX,YAAY,CAAC;EAE3E,OAAO+B,OAAO,EAAElB,UAAU,KAAK,OAAO;AACxC;AAEO,SAASmB,kBAAkBA,CAACC,WAAoB,EAAsB;EAC3E,IAAI,CAACA,WAAW,EAAE;IAChB,OAAOrC,SAAS;EAClB;EAEA,IAAI;IACF,MAAMsC,OAAO,GAAGC,IAAI,CAACF,WAAW,CAAC;IAEjC,OAAOC,OAAO,CAACE,KAAK,CAAC,GAAG,CAAC,CAACC,GAAG,CAAC,CAAC;EACjC,CAAC,CAAC,MAAM;IACN,OAAOzC,SAAS;EAClB;AACF","ignoreList":[]}

package/dist/services/task/constants.js

@@ -3,7 +3,8 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WRAPUP = exports.UNHOLD = exports.TRANSFER = exports.TASK_MESSAGE_TYPE = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.TASK_API = exports.RESUME = exports.PRESERVED_TASK_DATA_FIELDS = exports.PAUSE = exports.METHODS = exports.KEYS_TO_NOT_DELETE = exports.HOLD = exports.END = exports.CONSULT_TRANSFER = exports.CONSULT_END = exports.CONSULT_CONFERENCE = exports.CONSULT_ACCEPT = exports.CONSULT = exports.CONFERENCE_TRANSFER = exports.CONFERENCE_EXIT = void 0;
+exports.WRAPUP = exports.UNHOLD = exports.TRANSFER = exports.TRANSCRIPT_EVENT_MAP = exports.TIMEOUT_PREVIEW_ACCEPT = exports.TASK_MESSAGE_TYPE = exports.TASK_MANAGER_FILE = exports.TASK_FILE = exports.TASK_API = exports.RESUME = exports.PRESERVED_TASK_DATA_FIELDS = exports.PAUSE = exports.METHODS = exports.KEYS_TO_NOT_DELETE = exports.HOLD = exports.ENTRY_POINT_TRANSFER_DESTINATION_TYPE = exports.END = exports.DIALER_API = exports.CONSULT_TRANSFER = exports.CONSULT_END = exports.CONSULT_CONFERENCE = exports.CONSULT_ACCEPT = exports.CONSULT = exports.CONFERENCE_TRANSFER = exports.CONFERENCE_EXIT = exports.CAMPAIGN_PREVIEW_SKIP = exports.CAMPAIGN_PREVIEW_REMOVE = exports.CAMPAIGN_PREVIEW_ACCEPT = void 0;
+var _types = require("../config/types");
 /**
  * Constants for Task Service
  * @module @webex/contact-center/services/task/constants
@@ -18,6 +19,8 @@ const CONSULT = exports.CONSULT = '/consult';
 const CONSULT_ACCEPT = exports.CONSULT_ACCEPT = '/consult/accept';
 const CONSULT_END = exports.CONSULT_END = '/consult/end';
 const TRANSFER = exports.TRANSFER = '/transfer';
+/** Backend destination value for direct entry-point transfers through the vteam endpoint. */
+const ENTRY_POINT_TRANSFER_DESTINATION_TYPE = exports.ENTRY_POINT_TRANSFER_DESTINATION_TYPE = 'entrypointDialNumber';
 const CONSULT_TRANSFER = exports.CONSULT_TRANSFER = '/consult/transfer';
 const PAUSE = exports.PAUSE = '/record/pause';
 const RESUME = exports.RESUME = '/record/resume';
@@ -26,6 +29,12 @@ const END = exports.END = '/end';
 const CONSULT_CONFERENCE = exports.CONSULT_CONFERENCE = '/consult/conference';
 const CONFERENCE_EXIT = exports.CONFERENCE_EXIT = '/conference/exit';
 const CONFERENCE_TRANSFER = exports.CONFERENCE_TRANSFER = '/conference/transfer';
+const DIALER_API = exports.DIALER_API = '/v1/dialer';
+const CAMPAIGN_PREVIEW_ACCEPT = exports.CAMPAIGN_PREVIEW_ACCEPT = '/accept';
+const CAMPAIGN_PREVIEW_SKIP = exports.CAMPAIGN_PREVIEW_SKIP = '/skip';
+const CAMPAIGN_PREVIEW_REMOVE = exports.CAMPAIGN_PREVIEW_REMOVE = '/remove';
+/** 80-second timeout for accepting preview contact (outbound call setup takes longer than default 20s) */
+const TIMEOUT_PREVIEW_ACCEPT = exports.TIMEOUT_PREVIEW_ACCEPT = 80000;
 const TASK_MANAGER_FILE = exports.TASK_MANAGER_FILE = 'taskManager';
 const TASK_FILE = exports.TASK_FILE = 'task';
 
@@ -50,6 +59,10 @@ const PRESERVED_TASK_DATA_FIELDS = exports.PRESERVED_TASK_DATA_FIELDS = {
  */
 const KEYS_TO_NOT_DELETE = exports.KEYS_TO_NOT_DELETE = Object.values(PRESERVED_TASK_DATA_FIELDS);
 
+/**
+ * Consultation status constants derived from state machine
+ * These values are computed and available in task.data.consultStatus
+ */
 // METHOD NAMES
 const METHODS = exports.METHODS = {
   // Task class methods
@@ -67,6 +80,7 @@ const METHODS = exports.METHODS = {
   TRANSFER: 'transfer',
   CONSULT_TRANSFER: 'consultTransfer',
   CONSULT_CONFERENCE: 'consultConference',
+  DROP_CONFERENCE_PARTICIPANT: 'dropConferenceParticipant',
   EXIT_CONFERENCE: 'exitConference',
   TRANSFER_CONFERENCE: 'transferConference',
   UPDATE_TASK_DATA: 'updateTaskData',
@@ -74,12 +88,22 @@ const METHODS = exports.METHODS = {
   // TaskManager class methods
   HANDLE_INCOMING_WEB_CALL: 'handleIncomingWebCall',
   REGISTER_TASK_LISTENERS: 'registerTaskListeners',
+  HANDLE_REAL_TIME_WEBSOCKET_EVENT: 'handleRealtimeWebsocketEvent',
   REMOVE_TASK_FROM_COLLECTION: 'removeTaskFromCollection',
   HANDLE_TASK_CLEANUP: 'handleTaskCleanup',
   GET_TASK: 'getTask',
   GET_ALL_TASKS: 'getAllTasks',
   GET_TASK_MANAGER: 'getTaskManager',
   SETUP_AUTO_WRAPUP_TIMER: 'setupAutoWrapupTimer',
-  CANCEL_AUTO_WRAPUP_TIMER: 'cancelAutoWrapupTimer'
+  CANCEL_AUTO_WRAPUP_TIMER: 'cancelAutoWrapupTimer',
+  REQUEST_REAL_TIME_TRANSCRIPTS: 'requestRealTimeTranscripts'
+};
+const TRANSCRIPT_EVENT_MAP = exports.TRANSCRIPT_EVENT_MAP = {
+  [_types.CC_EVENTS.AGENT_CONTACT_ASSIGNED]: 'START',
+  [_types.CC_EVENTS.AGENT_CONSULTING]: 'START',
+  [_types.CC_EVENTS.AGENT_CONSULT_CONFERENCED]: 'START',
+  [_types.CC_EVENTS.AGENT_WRAPUP]: 'STOP',
+  [_types.CC_EVENTS.AGENT_CONSULT_ENDED]: 'STOP',
+  [_types.CC_EVENTS.PARTICIPANT_LEFT_CONFERENCE]: 'STOP'
 };
 //# sourceMappingURL=constants.js.map