@open-mercato/core 0.10.1-develop.7717.1.2befe9c634 → 0.10.1-develop.7721.1.b5c4a00a68

package/src/modules/staff/i18n/en.json

@@ -96,6 +96,12 @@
   "staff.audit.resources.create": "Create resource",
   "staff.audit.resources.delete": "Delete resource",
   "staff.audit.resources.update": "Update resource",
+  "staff.audit.support.routingRules.create": "Create support routing rule",
+  "staff.audit.support.routingRules.createFallbackProject": "Create support fallback project",
+  "staff.audit.support.routingRules.delete": "Delete support routing rule",
+  "staff.audit.support.routingRules.update": "Update support routing rule",
+  "staff.audit.support.tickets.create": "File support ticket",
+  "staff.audit.support.tickets.message": "Customer message on support ticket",
   "staff.audit.teamMemberActivities.create": "Create team member activity",
   "staff.audit.teamMemberActivities.delete": "Delete team member activity",
   "staff.audit.teamMemberActivities.update": "Update team member activity",
@@ -138,8 +144,10 @@
   "staff.audit.timesheets.task_statuses.delete": "Delete task status",
   "staff.audit.timesheets.task_statuses.reorder": "Reorder task statuses",
   "staff.audit.timesheets.task_statuses.update": "Update task status",
+  "staff.audit.timesheets.tasks.claim": "Claim task",
   "staff.audit.timesheets.tasks.create": "Create task",
   "staff.audit.timesheets.tasks.delete": "Delete task",
+  "staff.audit.timesheets.tasks.release": "Release task",
   "staff.audit.timesheets.tasks.statusChange": "Move task",
   "staff.audit.timesheets.tasks.update": "Update task",
   "staff.audit.timesheets.time_entries.create": "Create time entry",
@@ -343,6 +351,11 @@
   "staff.notifications.leaveRequest.pending.title": "Leave Request Pending",
   "staff.notifications.leaveRequest.rejected.body": "Your leave request from {startDate} to {endDate} has been rejected{reason, select, other { - {reason}}}",
   "staff.notifications.leaveRequest.rejected.title": "Leave Request Rejected",
+  "staff.notifications.supportTicket.actions.open": "Open ticket",
+  "staff.notifications.supportTicket.created.body": "{customer} filed \"{subject}\" ({category}) in {project}.",
+  "staff.notifications.supportTicket.created.title": "New support ticket {reference}",
+  "staff.notifications.supportTicket.customerReplied.body": "{customer} added a message to \"{subject}\".",
+  "staff.notifications.supportTicket.customerReplied.title": "Customer replied on {reference}",
   "staff.notifications.timeEntryTimer.runningLong.body": "A timer has been running for a long time. Stop it if the work is finished.",
   "staff.notifications.timeEntryTimer.runningLong.title": "Timer still running",
   "staff.notifications.timeProjectAccess.actions.openTeam": "Open project team",
@@ -359,9 +372,89 @@
   "staff.notifications.timeReport.approved.title": "Time report closed",
   "staff.notifications.timeReport.readyForApproval.body": "Report {reference} is waiting for your approval.",
   "staff.notifications.timeReport.readyForApproval.title": "Time report ready for approval",
+  "staff.notifications.timeTask.actions.open": "Open task",
+  "staff.notifications.timeTask.assigned.body": "\"{title}\" is now yours.",
+  "staff.notifications.timeTask.assigned.title": "You were assigned {reference}",
+  "staff.notifications.timeTask.released.body": "\"{title}\" can be claimed.",
+  "staff.notifications.timeTask.released.title": "Task {reference} is unassigned",
   "staff.notifications.timesheet.actions.openTimesheet": "Open timesheet",
   "staff.notifications.timesheet.periodIncomplete.body": "Some working days between {periodFrom} and {periodTo} have no logged time.",
   "staff.notifications.timesheet.periodIncomplete.title": "Timesheet period incomplete",
+  "staff.portal.support.attachments.add": "Add files",
+  "staff.portal.support.attachments.delete": "Delete file",
+  "staff.portal.support.attachments.deleteConfirm": "Delete {name}?",
+  "staff.portal.support.attachments.deleteFailed": "Could not delete the file.",
+  "staff.portal.support.attachments.empty": "No files yet.",
+  "staff.portal.support.attachments.failedHeading": "These files could not be uploaded.",
+  "staff.portal.support.attachments.reattach": "Please attach this file again.",
+  "staff.portal.support.attachments.remove": "Remove file",
+  "staff.portal.support.attachments.retry": "Retry",
+  "staff.portal.support.attachments.title": "Files",
+  "staff.portal.support.attachments.uploadFailed": "Could not upload {name}.",
+  "staff.portal.support.attachments.uploadFailedReason": "Could not upload {name}: {reason}",
+  "staff.portal.support.backToList": "All tickets",
+  "staff.portal.support.blocked": "This action is not available right now.",
+  "staff.portal.support.description": "Ask for help and follow the progress of your requests.",
+  "staff.portal.support.detail.colleague": "A colleague",
+  "staff.portal.support.detail.conversation": "Conversation",
+  "staff.portal.support.detail.loadFailed": "Could not load this ticket.",
+  "staff.portal.support.detail.notFoundDescription": "This ticket does not exist or is not yours.",
+  "staff.portal.support.detail.notFoundTitle": "Ticket not found",
+  "staff.portal.support.detail.rateLimited": "You have sent many messages recently. Please try again later.",
+  "staff.portal.support.detail.reopenHint": "Replying reopens this ticket.",
+  "staff.portal.support.detail.reopened": "Your message was sent and the ticket was reopened.",
+  "staff.portal.support.detail.replyFailed": "Could not send your message.",
+  "staff.portal.support.detail.replyLabel": "Your reply",
+  "staff.portal.support.detail.replyPlaceholder": "Write a reply",
+  "staff.portal.support.detail.replySent": "Your message was sent.",
+  "staff.portal.support.detail.send": "Send reply",
+  "staff.portal.support.detail.supportTeam": "Support team",
+  "staff.portal.support.detail.supportTeamNamed": "Support team · {name}",
+  "staff.portal.support.detail.title": "Support ticket",
+  "staff.portal.support.detail.you": "You",
+  "staff.portal.support.emptyDescription": "When you file a ticket, you can follow it here.",
+  "staff.portal.support.emptyTitle": "No support tickets yet",
+  "staff.portal.support.fileSize.bytes": "{size} B",
+  "staff.portal.support.fileSize.kilobytes": "{size} KB",
+  "staff.portal.support.fileSize.megabytes": "{size} MB",
+  "staff.portal.support.filter.all": "All statuses",
+  "staff.portal.support.filter.status": "Status",
+  "staff.portal.support.lastActivityAt": "Last activity: {date}",
+  "staff.portal.support.loadFailed": "Could not load your support tickets.",
+  "staff.portal.support.nav": "Support",
+  "staff.portal.support.new.cancel": "Cancel",
+  "staff.portal.support.new.category": "Category",
+  "staff.portal.support.new.categoryPlaceholder": "Choose a category",
+  "staff.portal.support.new.createFailed": "Could not file the ticket. Please try again.",
+  "staff.portal.support.new.created": "Ticket {reference} filed.",
+  "staff.portal.support.new.description": "Tell us what you need. Please do not include passwords or other secrets.",
+  "staff.portal.support.new.descriptionLabel": "Description",
+  "staff.portal.support.new.descriptionPlaceholder": "What happened, and what did you expect?",
+  "staff.portal.support.new.optionsLoadFailed": "Could not load the support form.",
+  "staff.portal.support.new.rateLimited": "You have filed many tickets recently. Please try again later.",
+  "staff.portal.support.new.subject": "Subject",
+  "staff.portal.support.new.subjectPlaceholder": "Short summary of the problem",
+  "staff.portal.support.new.submit": "File ticket",
+  "staff.portal.support.new.title": "New support ticket",
+  "staff.portal.support.newTicket": "New ticket",
+  "staff.portal.support.next": "Next",
+  "staff.portal.support.notLinked.description": "Your portal account is not linked to a company, so there are no tickets to show. Ask your account administrator to link it.",
+  "staff.portal.support.notLinked.title": "Support tickets are not available for your account",
+  "staff.portal.support.pageIndicator": "Page {page} / {total}",
+  "staff.portal.support.previous": "Previous",
+  "staff.portal.support.retry": "Try again",
+  "staff.portal.support.status.inProgress": "In progress",
+  "staff.portal.support.status.received": "Received",
+  "staff.portal.support.status.resolved": "Resolved",
+  "staff.portal.support.title": "Support",
+  "staff.portal.support.unavailableDescription": "Please contact us directly until support requests are enabled.",
+  "staff.portal.support.unavailableTitle": "Support requests are not available yet",
+  "staff.portal.support.widget.empty": "No open tickets.",
+  "staff.portal.support.widget.loading": "Loading your tickets…",
+  "staff.portal.support.widget.openCount": "Open tickets: {count}",
+  "staff.portal.support.widget.retry": "Try again",
+  "staff.portal.support.widget.title": "Support tickets",
+  "staff.portal.support.widget.viewAll": "View all",
   "staff.portal.timeReports.backToList": "All time reports",
   "staff.portal.timeReports.billableHours": "Billable hours",
   "staff.portal.timeReports.detailTitle": "Time report",
@@ -524,6 +617,148 @@
   "staff.services.table.name": "Name",
   "staff.services.table.search": "Search services...",
   "staff.services.table.tags": "Tags",
+  "staff.support.attachments.empty": "No files on this ticket.",
+  "staff.support.attachments.fromCustomer": "From customer",
+  "staff.support.attachments.internal": "Internal",
+  "staff.support.attachments.loadFailed": "Could not load the ticket files.",
+  "staff.support.attachments.loading": "Loading files…",
+  "staff.support.attachments.retry": "Try again",
+  "staff.support.attachments.shareWithCustomer": "Share with customer",
+  "staff.support.attachments.title": "Ticket files",
+  "staff.support.attachments.upload": "Upload",
+  "staff.support.attachments.uploadFailed": "Could not upload the file.",
+  "staff.support.attachments.visible": "Visible to customer",
+  "staff.support.errors.attachmentNotYours": "You can only delete files you uploaded.",
+  "staff.support.errors.attachmentsUnavailable": "File attachments are not available right now.",
+  "staff.support.errors.categoryNotFound": "This category does not exist in the support categories dictionary.",
+  "staff.support.errors.categoryRuleExists": "This category already has a routing rule.",
+  "staff.support.errors.categoryUnavailable": "Support requests in this category are not available right now.",
+  "staff.support.errors.fallbackProjectInUse": "The support project already has tasks, so creating it cannot be undone. Point the fallback rule at another project instead.",
+  "staff.support.errors.fallbackRuleExists": "This organization already has a fallback rule.",
+  "staff.support.errors.fallbackRuleRequired": "The fallback rule cannot be deleted or paused. Point it at another project instead.",
+  "staff.support.errors.fileRequired": "Choose a file before uploading.",
+  "staff.support.errors.projectHasNoDefaultStatus": "The selected project has no default task status, so tickets cannot be filed on its board.",
+  "staff.support.errors.projectNotFound": "The selected project does not exist in this organization.",
+  "staff.support.errors.referenceConflict": "Too many tickets were filed at once. Please submit again.",
+  "staff.support.errors.routingRuleNotFound": "Routing rule not found.",
+  "staff.support.errors.ticketNotFound": "Support ticket not found.",
+  "staff.support.fallbackProject.name": "Customer support",
+  "staff.support.settings.actions.cancel": "Cancel",
+  "staff.support.settings.actions.delete": "Delete",
+  "staff.support.settings.actions.edit": "Edit",
+  "staff.support.settings.actions.refresh": "Refresh",
+  "staff.support.settings.actions.retry": "Try again",
+  "staff.support.settings.actions.save": "Save",
+  "staff.support.settings.categories.add": "Add category",
+  "staff.support.settings.categories.appearance": "Appearance",
+  "staff.support.settings.categories.colorClear": "Clear color",
+  "staff.support.settings.categories.colorHelp": "Shown as the category badge color.",
+  "staff.support.settings.categories.colorLabel": "Color",
+  "staff.support.settings.categories.confirmDelete": "Delete category \"{value}\"?",
+  "staff.support.settings.categories.createTitle": "Add category",
+  "staff.support.settings.categories.deleted": "Category deleted.",
+  "staff.support.settings.categories.description": "Categories customers pick when they file a ticket in the portal.",
+  "staff.support.settings.categories.editTitle": "Edit category",
+  "staff.support.settings.categories.empty": "No categories yet.",
+  "staff.support.settings.categories.iconBrowse": "Browse icons",
+  "staff.support.settings.categories.iconClear": "Clear icon",
+  "staff.support.settings.categories.iconLabel": "Icon",
+  "staff.support.settings.categories.iconPlaceholder": "Icon name",
+  "staff.support.settings.categories.iconSearchEmpty": "No icons found.",
+  "staff.support.settings.categories.iconSearchPlaceholder": "Search icons",
+  "staff.support.settings.categories.iconSuggestions": "Suggestions",
+  "staff.support.settings.categories.inherited": "Inherited",
+  "staff.support.settings.categories.inheritedTooltip": "Defined by a parent organization.",
+  "staff.support.settings.categories.label": "Label",
+  "staff.support.settings.categories.missingDictionary": "The support categories dictionary has not been seeded for this organization yet.",
+  "staff.support.settings.categories.noAccess": "You do not have permission to view the support categories.",
+  "staff.support.settings.categories.previewEmpty": "No appearance",
+  "staff.support.settings.categories.saved": "Category saved.",
+  "staff.support.settings.categories.search": "Search categories",
+  "staff.support.settings.categories.title": "Categories",
+  "staff.support.settings.categories.value": "Value",
+  "staff.support.settings.description": "Configure support ticket categories, where each category is routed, and the ticket reference prefix.",
+  "staff.support.settings.errors.delete": "Failed to delete.",
+  "staff.support.settings.errors.load": "Failed to load support settings.",
+  "staff.support.settings.errors.save": "Failed to save.",
+  "staff.support.settings.errors.saveBlocked": "Save blocked by validation",
+  "staff.support.settings.prefix.description": "Customers see ticket references such as SUP-1042. The prefix applies to the whole tenant.",
+  "staff.support.settings.prefix.invalid": "Use 2–10 uppercase letters or digits, starting with a letter.",
+  "staff.support.settings.prefix.saved": "Reference prefix saved.",
+  "staff.support.settings.prefix.title": "Reference prefix",
+  "staff.support.settings.preview.empty": "No categories to route.",
+  "staff.support.settings.preview.title": "Where tickets go now",
+  "staff.support.settings.preview.unavailable": "Not available on portal",
+  "staff.support.settings.preview.via": "Routed by",
+  "staff.support.settings.preview.viaCategory": "Category rule",
+  "staff.support.settings.preview.viaFallback": "Fallback rule",
+  "staff.support.settings.referencePrefix": "Reference prefix",
+  "staff.support.settings.routing.active": "Active",
+  "staff.support.settings.routing.addRule": "Add rule",
+  "staff.support.settings.routing.addRuleTitle": "Add rule",
+  "staff.support.settings.routing.category": "Category",
+  "staff.support.settings.routing.confirmDelete": "Delete this rule? The category will use the fallback project.",
+  "staff.support.settings.routing.createFallback": "Create fallback project",
+  "staff.support.settings.routing.deleted": "Rule deleted.",
+  "staff.support.settings.routing.description": "Every category without a working rule goes to the fallback project. Add a rule to send a category to its own project.",
+  "staff.support.settings.routing.editRuleTitle": "Edit rule",
+  "staff.support.settings.routing.fallbackCreated": "Fallback project created.",
+  "staff.support.settings.routing.fallbackProject": "Fallback project",
+  "staff.support.settings.routing.fallbackUnusableDescription": "It is completed, deleted, or has no default status. Point the fallback rule at another project.",
+  "staff.support.settings.routing.fallbackUnusableTitle": "The fallback project cannot receive tickets",
+  "staff.support.settings.routing.fallingBack": "Falling back to {project}",
+  "staff.support.settings.routing.loading": "Loading routing…",
+  "staff.support.settings.routing.noFallbackDescription": "Customers cannot file tickets for categories without their own rule until a fallback project exists.",
+  "staff.support.settings.routing.noFallbackTitle": "No fallback project",
+  "staff.support.settings.routing.noOverrides": "No category rules. Every category goes to the fallback project.",
+  "staff.support.settings.routing.nobodyNotified": "No one in this project will be notified about tickets routed here: it has no active assigner, no usable default assignee and no owner. New tickets go to the organization's project managers instead.",
+  "staff.support.settings.routing.overrides": "Category rules",
+  "staff.support.settings.routing.problem.categoryMissing": "The category no longer exists.",
+  "staff.support.settings.routing.problem.paused": "The rule is paused.",
+  "staff.support.settings.routing.problem.projectUnusable": "The project is completed, deleted, or has no default status.",
+  "staff.support.settings.routing.project": "Project",
+  "staff.support.settings.routing.routing": "Routing",
+  "staff.support.settings.routing.saved": "Routing saved.",
+  "staff.support.settings.routing.searchProject": "Search projects",
+  "staff.support.settings.routing.selectCategory": "Select a category",
+  "staff.support.settings.routing.selectProject": "Select a project",
+  "staff.support.settings.routing.state": "State",
+  "staff.support.settings.routing.title": "Routing",
+  "staff.support.settings.routing.unnotifiedTickets.few": "{count} tickets were not notified to anyone.",
+  "staff.support.settings.routing.unnotifiedTickets.many": "{count} tickets were not notified to anyone.",
+  "staff.support.settings.routing.unnotifiedTickets.one": "{count} ticket was not notified to anyone.",
+  "staff.support.settings.routing.unnotifiedTickets.other": "{count} tickets were not notified to anyone.",
+  "staff.support.settings.routing.unnotifiedTicketsLink": "Open them in the Support Inbox",
+  "staff.support.settings.title": "Support",
+  "staff.support.tickets.columns.assignee": "Assignee",
+  "staff.support.tickets.columns.category": "Category",
+  "staff.support.tickets.columns.customer": "Customer",
+  "staff.support.tickets.columns.lastActivity": "Last activity",
+  "staff.support.tickets.columns.portalStatus": "Status",
+  "staff.support.tickets.columns.project": "Project",
+  "staff.support.tickets.columns.reference": "Ticket",
+  "staff.support.tickets.columns.subject": "Subject",
+  "staff.support.tickets.customerKind.company": "Company",
+  "staff.support.tickets.customerKind.person": "Person",
+  "staff.support.tickets.empty": "No support tickets match these filters.",
+  "staff.support.tickets.filters.assignee": "Assignee",
+  "staff.support.tickets.filters.category": "Category",
+  "staff.support.tickets.filters.customer": "Customer",
+  "staff.support.tickets.filters.customerPlaceholder": "Search customers",
+  "staff.support.tickets.filters.nobodyNotified": "Nobody notified",
+  "staff.support.tickets.filters.portalStatus": "Status the customer sees",
+  "staff.support.tickets.filters.project": "Project",
+  "staff.support.tickets.filters.projectPlaceholder": "Search projects",
+  "staff.support.tickets.loadError": "Could not load the support tickets.",
+  "staff.support.tickets.nobodyNotified": "Nobody notified",
+  "staff.support.tickets.optionsLoadError": "Could not load the filter options.",
+  "staff.support.tickets.refresh": "Refresh",
+  "staff.support.tickets.searchPlaceholder": "Search by ticket reference",
+  "staff.support.tickets.status.inProgress": "In progress",
+  "staff.support.tickets.status.received": "Received",
+  "staff.support.tickets.status.resolved": "Resolved",
+  "staff.support.tickets.title": "Support Inbox",
+  "staff.support.tickets.unassigned": "Unassigned",
   "staff.teamMembers.actions.add": "Add team member",
   "staff.teamMembers.actions.backToList": "Back to team members",
   "staff.teamMembers.actions.delete": "Delete",
@@ -1023,6 +1258,20 @@
   "staff.time_tracking.access.request.error": "Could not send the access request.",
   "staff.time_tracking.access.request.sent": "Request sent",
   "staff.time_tracking.access.request.success": "Your request has been sent to the Team Leaders.",
+  "staff.time_tracking.assigners.badge": "Assigner",
+  "staff.time_tracking.assigners.defaultAssignee": "Default assignee for portal tickets",
+  "staff.time_tracking.assigners.defaultAssigneeAfterCreate": "Save the project and add members to choose a default assignee.",
+  "staff.time_tracking.assigners.defaultAssigneeHelp": "New customer portal tickets routed to this project are assigned to this member. Tasks created on the board stay assigned to their creator.",
+  "staff.time_tracking.assigners.defaultAssigneeInactive": "This member is no longer an active project member. New tickets will be left unassigned and the assigners notified.",
+  "staff.time_tracking.assigners.defaultAssigneeLoadFailed": "Could not load the project members, so the default assignee cannot be checked right now.",
+  "staff.time_tracking.assigners.defaultAssigneeNone": "No default assignee",
+  "staff.time_tracking.assigners.defaultAssigneeRetry": "Retry",
+  "staff.time_tracking.assigners.disabled": "Member is no longer an assigner.",
+  "staff.time_tracking.assigners.enabled": "Member is now an assigner.",
+  "staff.time_tracking.assigners.help": "Assigners are notified about new and released work and can claim unassigned tasks.",
+  "staff.time_tracking.assigners.label": "Assigner",
+  "staff.time_tracking.assigners.needsUser": "Only members with a user account can be assigners.",
+  "staff.time_tracking.assigners.saveError": "Could not change the assigner setting.",
   "staff.time_tracking.board.addStatus.cta": "Add status",
   "staff.time_tracking.board.addStatus.error": "Could not add the column.",
   "staff.time_tracking.board.addStatus.placeholder": "Column name",
@@ -1031,6 +1280,7 @@
   "staff.time_tracking.board.card.addTimeAria": "Add time to {title}",
   "staff.time_tracking.board.card.aria": "Task: {title}",
   "staff.time_tracking.board.card.assignee": "Assigned to {name}",
+  "staff.time_tracking.board.card.customerRequest": "Customer request",
   "staff.time_tracking.board.card.moveTo.aria": "Move {title} to another column",
   "staff.time_tracking.board.card.moveTo.cta": "Move",
   "staff.time_tracking.board.card.moveTo.menu": "Move {title} to",
@@ -1059,6 +1309,8 @@
   "staff.time_tracking.board.filters.remove": "Remove filter: {label}",
   "staff.time_tracking.board.filters.status": "Status",
   "staff.time_tracking.board.filters.tag": "Tag",
+  "staff.time_tracking.board.filters.unassigned": "Unassigned",
+  "staff.time_tracking.board.filters.unassignedWithCount": "Unassigned ({count})",
   "staff.time_tracking.board.list.caption": "Tasks",
   "staff.time_tracking.board.list.columns.assignee": "Assignee",
   "staff.time_tracking.board.list.columns.hours": "Logged",
@@ -1613,6 +1865,8 @@
   "staff.time_tracking.settings.scope.hint": "The rate and currency stay at project level, and a rate override stays at entry level.",
   "staff.time_tracking.settings.scope.title": "Settings scope",
   "staff.time_tracking.settings.subtitle": "Rules shared by all customers and projects",
+  "staff.time_tracking.settings.tabs.general": "Time tracking",
+  "staff.time_tracking.settings.tabs.label": "Settings sections",
   "staff.time_tracking.settings.targets.dailyHours": "Daily hours target",
   "staff.time_tracking.settings.targets.dailyHoursError": "Enter a number of hours between 0 and 24, or leave the field empty.",
   "staff.time_tracking.settings.targets.dailyHoursHint": "Scales the load bars in the timesheet. Leave empty to turn targets off.",
@@ -1640,15 +1894,32 @@
   "staff.time_tracking.tags.placeholder": "Search tags",
   "staff.time_tracking.tags.remove": "Remove tag",
   "staff.time_tracking.tags.title": "Tags",
+  "staff.time_tracking.taskComments.addInternalNote": "Add internal note",
   "staff.time_tracking.taskComments.empty": "No comments yet.",
+  "staff.time_tracking.taskComments.errors.customerImmutable": "Messages written by the customer cannot be edited or deleted.",
   "staff.time_tracking.taskComments.errors.idRequired": "Comment id is required.",
   "staff.time_tracking.taskComments.errors.notAuthor": "You can only edit or delete your own comments.",
   "staff.time_tracking.taskComments.errors.notFound": "Comment not found or not accessible.",
   "staff.time_tracking.taskComments.errors.taskIdRequired": "Task id is required.",
+  "staff.time_tracking.taskComments.errors.visibilityPortalOnly": "Only customer support tickets can carry replies visible to the customer.",
+  "staff.time_tracking.taskComments.fromCustomer": "Customer",
+  "staff.time_tracking.taskComments.internalNote": "Internal note",
+  "staff.time_tracking.taskComments.makeInternal": "Make internal",
+  "staff.time_tracking.taskComments.makeInternalError": "Could not change the reply.",
   "staff.time_tracking.taskComments.placeholder": "Write a comment…",
+  "staff.time_tracking.taskComments.replyToCustomer": "Reply to customer",
+  "staff.time_tracking.taskComments.shortcutInternal": "adds an internal note",
   "staff.time_tracking.taskComments.submit": "Comment",
   "staff.time_tracking.taskComments.submitHint": "⌘↵ sends",
+  "staff.time_tracking.taskComments.supportPlaceholder": "Write a reply or an internal note…",
   "staff.time_tracking.taskComments.title": "Comments",
+  "staff.time_tracking.taskComments.visibleToCustomer": "Visible to customer",
+  "staff.time_tracking.taskDrawer.assignment.claim": "Claim",
+  "staff.time_tracking.taskDrawer.assignment.claimError": "Could not claim the task.",
+  "staff.time_tracking.taskDrawer.assignment.claimed": "Task claimed.",
+  "staff.time_tracking.taskDrawer.assignment.release": "Release",
+  "staff.time_tracking.taskDrawer.assignment.releaseError": "Could not release the task.",
+  "staff.time_tracking.taskDrawer.assignment.released": "Task released.",
   "staff.time_tracking.taskDrawer.autoSave": "Changes are saved automatically",
   "staff.time_tracking.taskDrawer.close": "Close",
   "staff.time_tracking.taskDrawer.comments.empty": "No comments yet.",
@@ -1660,6 +1931,7 @@
   "staff.time_tracking.taskDrawer.comments.submit": "Comment",
   "staff.time_tracking.taskDrawer.comments.title": "Comments ({count})",
   "staff.time_tracking.taskDrawer.comments.unknownAuthor": "Unknown author",
+  "staff.time_tracking.taskDrawer.conflict": "Someone else changed this task. It now shows the latest version. Check it and try again.",
   "staff.time_tracking.taskDrawer.created": "created {date}",
   "staff.time_tracking.taskDrawer.entries.empty": "No time entries yet.",
   "staff.time_tracking.taskDrawer.entries.noDescription": "No description",
@@ -1699,6 +1971,18 @@
   "staff.time_tracking.taskDrawer.subtasks.title": "Subtasks",
   "staff.time_tracking.taskDrawer.subtasks.toggle": "Mark {title} as done",
   "staff.time_tracking.taskDrawer.subtasks.toggleError": "Could not change the subtask status.",
+  "staff.time_tracking.taskDrawer.support.category": "Category",
+  "staff.time_tracking.taskDrawer.support.customer": "Customer",
+  "staff.time_tracking.taskDrawer.support.originalRequest": "Original request",
+  "staff.time_tracking.taskDrawer.support.portalStatus": "Customer sees",
+  "staff.time_tracking.taskDrawer.support.reference": "Ticket",
+  "staff.time_tracking.taskDrawer.support.reporter": "Reported by",
+  "staff.time_tracking.taskDrawer.support.routedVia": "Routed by",
+  "staff.time_tracking.taskDrawer.support.routedViaCategory": "Category rule",
+  "staff.time_tracking.taskDrawer.support.routedViaFallback": "Fallback project",
+  "staff.time_tracking.taskDrawer.support.title": "Customer request",
+  "staff.time_tracking.taskDrawer.support.titleHint": "The customer sees their original request, not the task title and description.",
+  "staff.time_tracking.taskDrawer.support.unknown": "Unknown",
   "staff.time_tracking.taskDrawer.timer.start": "Start",
   "staff.time_tracking.taskDrawer.timer.stop": "Stop {elapsed}",
   "staff.time_tracking.taskDrawer.timer.switchText": "Only one timer can run at a time. Stop the other one and start it here?",
@@ -1787,10 +2071,12 @@
   "staff.time_tracking.timesheet.view.grid": "Grid",
   "staff.time_tracking.timesheet.view.label": "Timesheet view",
   "staff.time_tracking.timesheet.view.list": "List",
+  "staff.timesheets.errors.assignerNeedsUser": "Only team members with a user account can be assigners, because they must log in and receive notifications.",
   "staff.timesheets.errors.bulkSave": "Failed to bulk save time entries.",
   "staff.timesheets.errors.bulkTagsUnsupported": "Tags cannot be changed from the timesheet grid. Open the time entry to edit its tags.",
   "staff.timesheets.errors.copyDaySameDate": "The source and target day must be different.",
   "staff.timesheets.errors.copyDayTargetNotEmpty": "The target day already has time entries. Review them first, or confirm to add these copies anyway.",
+  "staff.timesheets.errors.defaultAssigneeNotMember": "The default assignee must be an active member of this project.",
   "staff.timesheets.errors.entryNotFound": "Time entry not found, deleted, or not owned by you.",
   "staff.timesheets.errors.invalidBody": "Invalid request body.",
   "staff.timesheets.errors.invalidProjectId": "Invalid project id.",
@@ -1801,6 +2087,8 @@
   "staff.timesheets.errors.noActiveSegment": "No active timer segment found for this entry.",
   "staff.timesheets.errors.noStaffMember": "No staff member linked to your account.",
   "staff.timesheets.errors.notAssigned": "You are not assigned to this project.",
+  "staff.timesheets.errors.notAssignee": "Only the current assignee can release this task.",
+  "staff.timesheets.errors.notAssigner": "Only active assigners of this project can claim tasks.",
   "staff.timesheets.errors.notOwner": "You can only manage your own time entries.",
   "staff.timesheets.errors.outsideAssignmentWindow": "This date is outside your assignment to this project.",
   "staff.timesheets.errors.projectCodeDuplicate": "A project with this code already exists.",
@@ -1810,6 +2098,9 @@
   "staff.timesheets.errors.projectsKpis": "Failed to load project KPIs.",
   "staff.timesheets.errors.segmentCreate": "Failed to create time entry segment.",
   "staff.timesheets.errors.staffMemberNotFound": "Staff member not found or not accessible.",
+  "staff.timesheets.errors.taskAlreadyClaimed": "Someone else already took this task.",
+  "staff.timesheets.errors.taskChanged": "The task changed while you were releasing it. Refresh and try again.",
+  "staff.timesheets.errors.taskNotClaimable": "A finished task cannot be claimed.",
   "staff.timesheets.errors.taskNotFound": "Task not found or not accessible.",
   "staff.timesheets.errors.timerAlreadyRunning": "Another timer is already running. Stop it before starting a new one.",
   "staff.timesheets.errors.timerAlreadyStarted": "Timer is already started for this entry.",