@open-mercato/core 0.10.1-develop.7717.1.2befe9c634 → 0.10.1-develop.7721.1.b5c4a00a68

package/dist/modules/staff/frontend/[orgSlug]/portal/support/[id]/page.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../../../../src/modules/staff/frontend/%5BorgSlug%5D/portal/support/%5Bid%5D/page.tsx"],
+  "sourcesContent": ["\"use client\"\n\nimport * as React from 'react'\nimport Link from 'next/link'\nimport { ArrowLeft, Download, Paperclip, Trash2 } from 'lucide-react'\nimport { replaceWithPageReload } from '@open-mercato/shared/lib/navigation/pageReload'\nimport { useLocale, useT } from '@open-mercato/shared/lib/i18n/context'\nimport { Button } from '@open-mercato/ui/primitives/button'\nimport { IconButton } from '@open-mercato/ui/primitives/icon-button'\nimport { Spinner } from '@open-mercato/ui/primitives/spinner'\nimport { StatusBadge } from '@open-mercato/ui/primitives/status-badge'\nimport { Textarea } from '@open-mercato/ui/primitives/textarea'\nimport { ErrorMessage } from '@open-mercato/ui/backend/detail'\nimport { flash } from '@open-mercato/ui/backend/FlashMessages'\nimport { useConfirmDialog } from '@open-mercato/ui/backend/confirm-dialog'\nimport { useGuardedMutation } from '@open-mercato/ui/backend/injection/useGuardedMutation'\nimport { InjectionSpot } from '@open-mercato/ui/backend/injection/InjectionSpot'\nimport { apiCall } from '@open-mercato/ui/backend/utils/apiCall'\nimport { usePortalContext } from '@open-mercato/ui/portal/PortalContext'\nimport { PortalCard } from '@open-mercato/ui/portal/components/PortalCard'\nimport { PortalEmptyState } from '@open-mercato/ui/portal/components/PortalEmptyState'\nimport { usePortalAppEvent } from '@open-mercato/ui/portal/hooks/usePortalAppEvent'\nimport { getTelemetryRuntime } from '@open-mercato/shared/lib/telemetry/runtime'\nimport {\n  ATTACHMENT_ACCEPT_TYPES,\n  resolvePortalMaxUploadBytes,\n  validateAttachmentFile,\n} from '@open-mercato/core/modules/staff/lib/support-ui/portalAttachmentValidation'\nimport {\n  forgetFailedUpload,\n  getRetryableUpload,\n  readFailedUploadNames,\n  rememberFailedUploads,\n} from '@open-mercato/core/modules/staff/lib/support-ui/portalPendingUploads'\nimport {\n  PORTAL_SUPPORT_STATUS_VARIANTS,\n  PORTAL_SUPPORT_UPDATED_EVENT,\n  formatFileSize,\n  formatPortalDate,\n  isPortalSupportAccountNotLinked,\n  portalSupportStatusLabel,\n  readPortalTicketIdFromEvent,\n  type PortalSupportAttachment,\n  type PortalSupportOptions,\n  type PortalSupportTicketDetail,\n} from '@open-mercato/core/modules/staff/lib/support-ui/portalSupport'\nimport { PortalSupportNotLinked } from '@open-mercato/core/modules/staff/lib/support-ui/PortalSupportNotLinked'\n\ntype Props = { params: { orgSlug: string; id: string } }\n\ntype UploadOutcome = { status: 'uploaded' } | { status: 'rejected' } | { status: 'failed'; reason: string | null }\n\ntype UploadErrorBody = { error?: unknown }\n\nconst MUTATION_CONTEXT_ID = 'staff-portal-support-detail'\nconst SPOT_BEFORE = 'portal:staff.support_ticket:before'\nconst SPOT_AFTER = 'portal:staff.support_ticket:after'\n\nexport default function PortalSupportTicketDetailPage({ params }: Props) {\n  const t = useT()\n  const locale = useLocale()\n  const { auth } = usePortalContext()\n  const { user, loading } = auth\n  const guardedMutation = useGuardedMutation<Record<string, unknown>>({\n    contextId: MUTATION_CONTEXT_ID,\n    blockedMessage: t('staff.portal.support.blocked', 'This action is not available right now.'),\n  })\n  const { confirm, ConfirmDialogElement } = useConfirmDialog()\n\n  const [ticket, setTicket] = React.useState<PortalSupportTicketDetail | null>(null)\n  const [attachments, setAttachments] = React.useState<PortalSupportAttachment[]>([])\n  const [failedUploads, setFailedUploads] = React.useState<string[]>([])\n  const [isLoading, setIsLoading] = React.useState(true)\n  const [notFound, setNotFound] = React.useState(false)\n  const [notLinked, setNotLinked] = React.useState(false)\n  const [error, setError] = React.useState<string | null>(null)\n  const [reply, setReply] = React.useState('')\n  const [replying, setReplying] = React.useState(false)\n  const [uploading, setUploading] = React.useState(false)\n  const [maxUploadBytes, setMaxUploadBytes] = React.useState(() => resolvePortalMaxUploadBytes(null))\n  const fileInputRef = React.useRef<HTMLInputElement | null>(null)\n\n  React.useEffect(() => {\n    if (!loading && !user) replaceWithPageReload(`/${params.orgSlug}/portal/login`)\n  }, [loading, user, params.orgSlug])\n\n  React.useEffect(() => {\n    setFailedUploads(readFailedUploadNames(params.id))\n  }, [params.id])\n\n  React.useEffect(() => {\n    if (!user) return\n    let cancelled = false\n    void (async () => {\n      try {\n        const response = await apiCall<PortalSupportOptions>('/api/staff/portal/support-tickets/options', { credentials: 'include' })\n        if (!cancelled && response.ok) setMaxUploadBytes(resolvePortalMaxUploadBytes(response.result?.maxUploadBytes))\n      } catch (err) {\n        getTelemetryRuntime()?.reportError(err, { module: 'staff', code: 'staff.portal_support_options_failed' })\n      }\n    })()\n    return () => {\n      cancelled = true\n    }\n  }, [user])\n\n  const loadSeqRef = React.useRef(0)\n\n  const load = React.useCallback(async () => {\n    if (!user) return\n    const requestSeq = loadSeqRef.current + 1\n    loadSeqRef.current = requestSeq\n    const isStale = () => requestSeq !== loadSeqRef.current\n    setError(null)\n    try {\n      const detail = await apiCall<PortalSupportTicketDetail>(`/api/staff/portal/support-tickets/${encodeURIComponent(params.id)}`, {\n        credentials: 'include',\n      })\n      if (isStale()) return\n      if (isPortalSupportAccountNotLinked(detail)) {\n        setNotLinked(true)\n        setTicket(null)\n        return\n      }\n      if (detail.status === 404) {\n        setNotFound(true)\n        setTicket(null)\n        return\n      }\n      if (!detail.ok || !detail.result) {\n        setError(t('staff.portal.support.detail.loadFailed', 'Could not load this ticket.'))\n        return\n      }\n      setNotFound(false)\n      setTicket(detail.result)\n      setAttachments(detail.result.attachments ?? [])\n    } catch (err) {\n      if (isStale()) return\n      getTelemetryRuntime()?.reportError(err, { module: 'staff', code: 'staff.portal_support_detail_failed' })\n      setError(t('staff.portal.support.detail.loadFailed', 'Could not load this ticket.'))\n    } finally {\n      if (!isStale()) setIsLoading(false)\n    }\n  }, [user, params.id, t])\n\n  React.useEffect(() => {\n    void load()\n  }, [load])\n\n  usePortalAppEvent(PORTAL_SUPPORT_UPDATED_EVENT, (event) => {\n    if (readPortalTicketIdFromEvent(event) === params.id) void load()\n  }, [load, params.id])\n\n  const clearFailed = React.useCallback((fileName: string) => {\n    forgetFailedUpload(params.id, fileName)\n    setFailedUploads((current) => current.filter((entry) => entry !== fileName))\n  }, [params.id])\n\n  const markFailed = React.useCallback((file: File) => {\n    rememberFailedUploads(params.id, [file])\n    setFailedUploads((current) => (current.includes(file.name) ? current : [...current, file.name]))\n  }, [params.id])\n\n  const sendReply = React.useCallback(async () => {\n    const body = reply.trim()\n    if (!ticket || !body || replying) return\n    setReplying(true)\n    setError(null)\n    try {\n      const result = await guardedMutation.runMutation({\n        operation: () =>\n          apiCall<{ ok?: boolean; reopened?: boolean }>(`/api/staff/portal/support-tickets/${encodeURIComponent(ticket.id)}/messages`, {\n            method: 'POST',\n            headers: { 'Content-Type': 'application/json' },\n            credentials: 'include',\n            body: JSON.stringify({ body }),\n          }),\n        context: {\n          moduleId: 'staff',\n          entityId: 'staff.support_ticket',\n          operation: 'portal_support_message',\n          formId: MUTATION_CONTEXT_ID,\n          ticketId: ticket.id,\n          retryLastMutation: guardedMutation.retryLastMutation,\n        },\n        mutationPayload: { ticketId: ticket.id, body },\n      })\n      if (!result.ok) {\n        setError(\n          result.status === 429\n            ? t('staff.portal.support.detail.rateLimited', 'You have sent many messages recently. Please try again later.')\n            : t('staff.portal.support.detail.replyFailed', 'Could not send your message.'),\n        )\n        return\n      }\n      setReply('')\n      flash(\n        result.result?.reopened\n          ? t('staff.portal.support.detail.reopened', 'Your message was sent and the ticket was reopened.')\n          : t('staff.portal.support.detail.replySent', 'Your message was sent.'),\n        'success',\n      )\n      await load()\n    } catch {\n      setError(t('staff.portal.support.detail.replyFailed', 'Could not send your message.'))\n    } finally {\n      setReplying(false)\n    }\n  }, [ticket, reply, replying, guardedMutation, load, t])\n\n  const uploadFile = React.useCallback(async (file: File): Promise<UploadOutcome> => {\n    if (!ticket) return { status: 'failed', reason: null }\n    const validationError = await validateAttachmentFile(file, t, maxUploadBytes)\n    if (validationError) {\n      flash(`${file.name}: ${validationError}`, 'error')\n      return { status: 'rejected' }\n    }\n    const form = new FormData()\n    form.set('file', file)\n    const result = await guardedMutation.runMutation({\n      operation: () =>\n        apiCall<UploadErrorBody>(`/api/staff/portal/support-tickets/${encodeURIComponent(ticket.id)}/attachments`, {\n          method: 'POST',\n          credentials: 'include',\n          body: form,\n        }),\n      context: {\n        moduleId: 'staff',\n        entityId: 'attachments.attachment',\n        operation: 'portal_support_attachment_upload',\n        formId: MUTATION_CONTEXT_ID,\n        ticketId: ticket.id,\n        retryLastMutation: guardedMutation.retryLastMutation,\n      },\n      mutationPayload: { ticketId: ticket.id, fileName: file.name },\n    })\n    if (result.ok) return { status: 'uploaded' }\n    const reason = result.result?.error\n    return { status: 'failed', reason: typeof reason === 'string' && reason.trim() ? reason.trim() : null }\n  }, [ticket, guardedMutation, maxUploadBytes, t])\n\n  const uploadFiles = React.useCallback(async (files: File[]) => {\n    if (!files.length) return\n    setUploading(true)\n    try {\n      for (const file of files) {\n        let outcome: UploadOutcome\n        try {\n          outcome = await uploadFile(file)\n        } catch (err) {\n          getTelemetryRuntime()?.reportError(err, { module: 'staff', code: 'staff.portal_support_upload_failed' })\n          outcome = { status: 'failed', reason: null }\n        }\n        if (outcome.status === 'uploaded') {\n          clearFailed(file.name)\n        } else if (outcome.status === 'failed') {\n          markFailed(file)\n          flash(\n            outcome.reason\n              ? t('staff.portal.support.attachments.uploadFailedReason', 'Could not upload {name}: {reason}', {\n                  name: file.name,\n                  reason: outcome.reason,\n                })\n              : t('staff.portal.support.attachments.uploadFailed', 'Could not upload {name}.', { name: file.name }),\n            'error',\n          )\n        }\n      }\n      await load()\n    } finally {\n      setUploading(false)\n      if (fileInputRef.current) fileInputRef.current.value = ''\n    }\n  }, [uploadFile, clearFailed, markFailed, load, t])\n\n  const onFilesPicked = React.useCallback(async (list: FileList | null) => {\n    if (!list || !list.length) return\n    await uploadFiles(Array.from(list))\n  }, [uploadFiles])\n\n  const retryUpload = React.useCallback(async (fileName: string) => {\n    const file = getRetryableUpload(params.id, fileName)\n    if (!file) return\n    await uploadFiles([file])\n  }, [params.id, uploadFiles])\n\n  const deleteAttachment = React.useCallback(async (attachment: PortalSupportAttachment) => {\n    if (!ticket) return\n    const confirmed = await confirm({\n      title: t('staff.portal.support.attachments.deleteConfirm', 'Delete {name}?', { name: attachment.fileName }),\n      variant: 'destructive',\n    })\n    if (!confirmed) return\n    const result = await guardedMutation.runMutation({\n      operation: () =>\n        apiCall(\n          `/api/staff/portal/support-tickets/${encodeURIComponent(ticket.id)}/attachments?attachmentId=${encodeURIComponent(attachment.id)}`,\n          { method: 'DELETE', credentials: 'include' },\n        ),\n      context: {\n        moduleId: 'staff',\n        entityId: 'attachments.attachment',\n        operation: 'portal_support_attachment_delete',\n        formId: MUTATION_CONTEXT_ID,\n        ticketId: ticket.id,\n        retryLastMutation: guardedMutation.retryLastMutation,\n      },\n      mutationPayload: { ticketId: ticket.id, attachmentId: attachment.id },\n    })\n    if (!result.ok) {\n      flash(t('staff.portal.support.attachments.deleteFailed', 'Could not delete the file.'), 'error')\n      return\n    }\n    await load()\n  }, [ticket, confirm, guardedMutation, load, t])\n\n  const injectionContext = React.useMemo(\n    () => ({\n      orgSlug: params.orgSlug,\n      ticketId: params.id,\n      supportReference: ticket?.supportReference ?? null,\n      portalStatus: ticket?.portalStatus ?? null,\n      resolvedFeatures: auth.resolvedFeatures,\n    }),\n    [params.orgSlug, params.id, ticket?.supportReference, ticket?.portalStatus, auth.resolvedFeatures],\n  )\n\n  const customerAuthorLabel = (isSelf: boolean, name: string | null) => {\n    if (isSelf) return t('staff.portal.support.detail.you', 'You')\n    return name ?? t('staff.portal.support.detail.colleague', 'A colleague')\n  }\n\n  if (loading || (isLoading && !ticket && !notFound && !notLinked)) {\n    return (\n      <div className=\"flex items-center justify-center py-20\">\n        <Spinner />\n      </div>\n    )\n  }\n  if (!user) return null\n\n  return (\n    <div className=\"space-y-6\">\n      <div>\n        <Button variant=\"ghost\" asChild>\n          <Link href={`/${params.orgSlug}/portal/support`}>\n            <ArrowLeft className=\"mr-2 h-4 w-4\" />\n            {t('staff.portal.support.backToList', 'All tickets')}\n          </Link>\n        </Button>\n      </div>\n\n      <InjectionSpot spotId={SPOT_BEFORE} context={injectionContext} />\n\n      {error ? (\n        <ErrorMessage\n          label={error}\n          action={\n            <Button type=\"button\" variant=\"outline\" size=\"sm\" onClick={() => void load()}>\n              {t('staff.portal.support.retry', 'Try again')}\n            </Button>\n          }\n        />\n      ) : null}\n\n      {notLinked ? (\n        <PortalSupportNotLinked />\n      ) : notFound || (!ticket && !error) ? (\n        <PortalEmptyState\n          title={t('staff.portal.support.detail.notFoundTitle', 'Ticket not found')}\n          description={t('staff.portal.support.detail.notFoundDescription', 'This ticket does not exist or is not yours.')}\n        />\n      ) : !ticket ? null : (\n        <>\n          <PortalCard>\n            <div className=\"flex flex-wrap items-start justify-between gap-4\">\n              <div className=\"min-w-0 space-y-1\">\n                <p className=\"text-sm text-muted-foreground\">\n                  {ticket.supportReference} \u00B7 {ticket.category.label}\n                </p>\n                <h1 className=\"text-xl font-semibold text-foreground\">{ticket.subject}</h1>\n              </div>\n              <StatusBadge variant={PORTAL_SUPPORT_STATUS_VARIANTS[ticket.portalStatus] ?? 'neutral'} dot>\n                {portalSupportStatusLabel(t, ticket.portalStatus)}\n              </StatusBadge>\n            </div>\n          </PortalCard>\n\n          <PortalCard>\n            <h2 className=\"mb-3 text-sm font-semibold text-foreground\">\n              {t('staff.portal.support.detail.conversation', 'Conversation')}\n            </h2>\n            <ol className=\"space-y-3\" data-testid=\"support-thread\">\n              <li className=\"rounded-md border border-border bg-muted p-3\">\n                <p className=\"text-xs text-muted-foreground\">\n                  {customerAuthorLabel(ticket.requester?.isSelf ?? false, ticket.requester?.name ?? null)}\n                  {' \u00B7 '}\n                  {formatPortalDate(ticket.createdAt, locale)}\n                </p>\n                <p className=\"mt-1 whitespace-pre-wrap text-sm text-foreground\">{ticket.description}</p>\n              </li>\n              {ticket.messages.map((message) => (\n                <li\n                  key={message.id}\n                  data-author-kind={message.authorKind}\n                  className={\n                    message.authorKind === 'customer'\n                      ? 'rounded-md border border-border bg-muted p-3'\n                      : 'rounded-md border border-border bg-card p-3'\n                  }\n                >\n                  <p className=\"text-xs text-muted-foreground\">\n                    {message.authorKind === 'customer'\n                      ? customerAuthorLabel(message.isSelf ?? false, message.authorName)\n                      : message.authorName\n                        ? t('staff.portal.support.detail.supportTeamNamed', 'Support team \u00B7 {name}', { name: message.authorName })\n                        : t('staff.portal.support.detail.supportTeam', 'Support team')}\n                    {' \u00B7 '}\n                    {formatPortalDate(message.createdAt, locale)}\n                  </p>\n                  <p className=\"mt-1 whitespace-pre-wrap text-sm text-foreground\">{message.body}</p>\n                </li>\n              ))}\n            </ol>\n\n            {ticket.canReply ? (\n              <form\n                className=\"mt-4 space-y-2\"\n                onSubmit={(event) => {\n                  event.preventDefault()\n                  void sendReply()\n                }}\n              >\n                <Textarea\n                  rows={4}\n                  value={reply}\n                  maxLength={10000}\n                  aria-label={t('staff.portal.support.detail.replyLabel', 'Your reply')}\n                  placeholder={t('staff.portal.support.detail.replyPlaceholder', 'Write a reply')}\n                  onChange={(event) => setReply(event.target.value)}\n                  onKeyDown={(event) => {\n                    if ((event.metaKey || event.ctrlKey) && event.key === 'Enter') {\n                      event.preventDefault()\n                      void sendReply()\n                    }\n                  }}\n                />\n                {ticket.portalStatus === 'resolved' ? (\n                  <p className=\"text-xs text-muted-foreground\">\n                    {t('staff.portal.support.detail.reopenHint', 'Replying reopens this ticket.')}\n                  </p>\n                ) : null}\n                <div className=\"flex justify-end\">\n                  <Button type=\"submit\" disabled={!reply.trim() || replying}>\n                    {replying ? <Spinner className=\"mr-2 h-4 w-4\" /> : null}\n                    {t('staff.portal.support.detail.send', 'Send reply')}\n                  </Button>\n                </div>\n              </form>\n            ) : null}\n          </PortalCard>\n\n          <PortalCard>\n            <div className=\"mb-3 flex items-center justify-between gap-2\">\n              <h2 className=\"text-sm font-semibold text-foreground\">{t('staff.portal.support.attachments.title', 'Files')}</h2>\n              {ticket.canReply ? (\n                <>\n                  <input\n                    ref={fileInputRef}\n                    type=\"file\"\n                    multiple\n                    accept={ATTACHMENT_ACCEPT_TYPES}\n                    className=\"sr-only\"\n                    data-testid=\"support-detail-file-input\"\n                    onChange={(event) => void onFilesPicked(event.target.files)}\n                  />\n                  <Button type=\"button\" variant=\"outline\" size=\"sm\" disabled={uploading} onClick={() => fileInputRef.current?.click()}>\n                    {uploading ? <Spinner className=\"mr-2 h-4 w-4\" /> : <Paperclip className=\"mr-2 h-4 w-4\" />}\n                    {t('staff.portal.support.attachments.add', 'Add files')}\n                  </Button>\n                </>\n              ) : null}\n            </div>\n            {failedUploads.length ? (\n              <div\n                className=\"mb-3 space-y-2 rounded-md border border-status-error-border bg-status-error-bg p-3\"\n                data-testid=\"support-failed-uploads\"\n              >\n                <p className=\"text-sm text-status-error-text\">\n                  {t('staff.portal.support.attachments.failedHeading', 'These files could not be uploaded.')}\n                </p>\n                <ul className=\"space-y-1 text-sm text-status-error-text\">\n                  {failedUploads.map((name) => {\n                    const retryable = ticket.canReply && getRetryableUpload(params.id, name) !== null\n                    return (\n                      <li key={name} className=\"flex flex-wrap items-center justify-between gap-2\">\n                        <span className=\"truncate\">{name}</span>\n                        {retryable ? (\n                          <Button\n                            type=\"button\"\n                            variant=\"outline\"\n                            size=\"sm\"\n                            disabled={uploading}\n                            onClick={() => void retryUpload(name)}\n                          >\n                            {t('staff.portal.support.attachments.retry', 'Retry')}\n                          </Button>\n                        ) : (\n                          <span className=\"text-xs\">\n                            {t('staff.portal.support.attachments.reattach', 'Please attach this file again.')}\n                          </span>\n                        )}\n                      </li>\n                    )\n                  })}\n                </ul>\n              </div>\n            ) : null}\n            {attachments.length === 0 ? (\n              <p className=\"text-sm text-muted-foreground\">{t('staff.portal.support.attachments.empty', 'No files yet.')}</p>\n            ) : (\n              <ul className=\"space-y-2\" data-testid=\"support-attachments\">\n                {attachments.map((attachment) => (\n                  <li key={attachment.id} className=\"flex items-center justify-between gap-2 text-sm\">\n                    <a className=\"flex min-w-0 items-center gap-2 text-foreground hover:underline\" href={attachment.downloadUrl}>\n                      <Download className=\"h-4 w-4 shrink-0\" />\n                      <span className=\"truncate\">{attachment.fileName}</span>\n                      <span className=\"shrink-0 text-muted-foreground\">{formatFileSize(t, attachment.fileSize)}</span>\n                    </a>\n                    {ticket.canReply && attachment.canDelete ? (\n                      <IconButton\n                        type=\"button\"\n                        variant=\"ghost\"\n                        size=\"sm\"\n                        aria-label={t('staff.portal.support.attachments.delete', 'Delete file')}\n                        onClick={() => void deleteAttachment(attachment)}\n                      >\n                        <Trash2 className=\"h-4 w-4\" />\n                      </IconButton>\n                    ) : null}\n                  </li>\n                ))}\n              </ul>\n            )}\n          </PortalCard>\n        </>\n      )}\n\n      <InjectionSpot spotId={SPOT_AFTER} context={injectionContext} />\n      {ConfirmDialogElement}\n    </div>\n  )\n}\n"],
+  "mappings": 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+  "names": []
+}

package/dist/modules/staff/frontend/[orgSlug]/portal/support/[id]/page.meta.js

@@ -0,0 +1,12 @@
+const metadata = {
+  requireCustomerAuth: true,
+  requireCustomerFeatures: ["portal.support_tickets.view"],
+  titleKey: "staff.portal.support.detail.title",
+  title: "Support ticket"
+};
+var page_meta_default = metadata;
+export {
+  page_meta_default as default,
+  metadata
+};
+//# sourceMappingURL=page.meta.js.map

package/dist/modules/staff/frontend/[orgSlug]/portal/support/[id]/page.meta.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../../../../src/modules/staff/frontend/%5BorgSlug%5D/portal/support/%5Bid%5D/page.meta.ts"],
+  "sourcesContent": ["import type { PageMetadata } from '@open-mercato/shared/modules/registry'\n\nexport const metadata: PageMetadata = {\n  requireCustomerAuth: true,\n  requireCustomerFeatures: ['portal.support_tickets.view'],\n  titleKey: 'staff.portal.support.detail.title',\n  title: 'Support ticket',\n}\n\nexport default metadata\n"],
+  "mappings": "AAEO,MAAM,WAAyB;AAAA,EACpC,qBAAqB;AAAA,EACrB,yBAAyB,CAAC,6BAA6B;AAAA,EACvD,UAAU;AAAA,EACV,OAAO;AACT;AAEA,IAAO,oBAAQ;",
+  "names": []
+}

package/dist/modules/staff/frontend/[orgSlug]/portal/support/new/page.js

@@ -0,0 +1,316 @@
+"use client";
+import { jsx, jsxs } from "react/jsx-runtime";
+import * as React from "react";
+import Link from "next/link";
+import { useRouter } from "next/navigation";
+import { ArrowLeft, Paperclip, Trash2 } from "lucide-react";
+import { replaceWithPageReload } from "@open-mercato/shared/lib/navigation/pageReload";
+import { useT } from "@open-mercato/shared/lib/i18n/context";
+import { Button } from "@open-mercato/ui/primitives/button";
+import { IconButton } from "@open-mercato/ui/primitives/icon-button";
+import { Input } from "@open-mercato/ui/primitives/input";
+import { Label } from "@open-mercato/ui/primitives/label";
+import { Spinner } from "@open-mercato/ui/primitives/spinner";
+import { Textarea } from "@open-mercato/ui/primitives/textarea";
+import { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from "@open-mercato/ui/primitives/select";
+import { ErrorMessage } from "@open-mercato/ui/backend/detail";
+import { flash } from "@open-mercato/ui/backend/FlashMessages";
+import { useGuardedMutation } from "@open-mercato/ui/backend/injection/useGuardedMutation";
+import { apiCall } from "@open-mercato/ui/backend/utils/apiCall";
+import { usePortalContext } from "@open-mercato/ui/portal/PortalContext";
+import { PortalPageHeader } from "@open-mercato/ui/portal/components/PortalPageHeader";
+import { PortalCard } from "@open-mercato/ui/portal/components/PortalCard";
+import { EmptyState } from "@open-mercato/ui/primitives/empty-state";
+import { getTelemetryRuntime } from "@open-mercato/shared/lib/telemetry/runtime";
+import {
+  ATTACHMENT_ACCEPT_TYPES,
+  resolvePortalMaxUploadBytes,
+  validateAttachmentFile
+} from "@open-mercato/core/modules/staff/lib/support-ui/portalAttachmentValidation";
+import { rememberFailedUploads } from "@open-mercato/core/modules/staff/lib/support-ui/portalPendingUploads";
+import {
+  formatFileSize,
+  isPortalSupportAccountNotLinked
+} from "@open-mercato/core/modules/staff/lib/support-ui/portalSupport";
+import { PortalSupportNotLinked } from "@open-mercato/core/modules/staff/lib/support-ui/PortalSupportNotLinked";
+const MUTATION_CONTEXT_ID = "staff-portal-support-new";
+function PortalSupportNewTicketPage({ params }) {
+  const t = useT();
+  const router = useRouter();
+  const { auth } = usePortalContext();
+  const { user, loading } = auth;
+  const guardedMutation = useGuardedMutation({
+    contextId: MUTATION_CONTEXT_ID,
+    blockedMessage: t("staff.portal.support.blocked", "This action is not available right now.")
+  });
+  const [options, setOptions] = React.useState(null);
+  const [optionsLoading, setOptionsLoading] = React.useState(true);
+  const [optionsError, setOptionsError] = React.useState(null);
+  const [notLinked, setNotLinked] = React.useState(false);
+  const [optionsAttempt, setOptionsAttempt] = React.useState(0);
+  const [categoryValue, setCategoryValue] = React.useState("");
+  const [subject, setSubject] = React.useState("");
+  const [description, setDescription] = React.useState("");
+  const [files, setFiles] = React.useState([]);
+  const [submitting, setSubmitting] = React.useState(false);
+  const [error, setError] = React.useState(null);
+  const fileInputRef = React.useRef(null);
+  React.useEffect(() => {
+    if (!loading && !user) replaceWithPageReload(`/${params.orgSlug}/portal/login`);
+  }, [loading, user, params.orgSlug]);
+  React.useEffect(() => {
+    if (!user) return;
+    let cancelled = false;
+    void (async () => {
+      setOptionsLoading(true);
+      setOptionsError(null);
+      try {
+        const response = await apiCall("/api/staff/portal/support-tickets/options", { credentials: "include" });
+        if (cancelled) return;
+        setNotLinked(isPortalSupportAccountNotLinked(response));
+        if (response.ok && response.result) {
+          setOptions(response.result);
+        } else {
+          setOptions(null);
+          if (!isPortalSupportAccountNotLinked(response)) {
+            setOptionsError(t("staff.portal.support.new.optionsLoadFailed", "Could not load the support form."));
+          }
+        }
+      } catch (err) {
+        if (cancelled) return;
+        getTelemetryRuntime()?.reportError(err, { module: "staff", code: "staff.portal_support_options_failed" });
+        setOptions(null);
+        setOptionsError(t("staff.portal.support.new.optionsLoadFailed", "Could not load the support form."));
+      } finally {
+        if (!cancelled) setOptionsLoading(false);
+      }
+    })();
+    return () => {
+      cancelled = true;
+    };
+  }, [user, optionsAttempt, t]);
+  const maxUploadBytes = resolvePortalMaxUploadBytes(options?.maxUploadBytes);
+  const addFiles = React.useCallback(async (list) => {
+    if (!list) return;
+    const accepted = [];
+    for (const file of Array.from(list)) {
+      const validationError = await validateAttachmentFile(file, t, maxUploadBytes);
+      if (validationError) {
+        flash(`${file.name}: ${validationError}`, "error");
+        continue;
+      }
+      accepted.push(file);
+    }
+    if (accepted.length) setFiles((current) => [...current, ...accepted]);
+    if (fileInputRef.current) fileInputRef.current.value = "";
+  }, [t, maxUploadBytes]);
+  const subjectValid = subject.trim().length >= 3;
+  const descriptionValid = description.trim().length >= 1;
+  const canSubmit = Boolean(categoryValue) && subjectValid && descriptionValid && !submitting;
+  const submit = React.useCallback(async () => {
+    if (!canSubmit) return;
+    setSubmitting(true);
+    setError(null);
+    const payload = { categoryValue, subject: subject.trim(), description: description.trim() };
+    try {
+      const created = await guardedMutation.runMutation({
+        operation: () => apiCall("/api/staff/portal/support-tickets", {
+          method: "POST",
+          headers: { "Content-Type": "application/json" },
+          credentials: "include",
+          body: JSON.stringify(payload)
+        }),
+        context: {
+          moduleId: "staff",
+          entityId: "staff.support_ticket",
+          operation: "portal_support_ticket_create",
+          formId: MUTATION_CONTEXT_ID,
+          retryLastMutation: guardedMutation.retryLastMutation
+        },
+        mutationPayload: payload
+      });
+      const ticketId = created.ok ? created.result?.id ?? null : null;
+      if (!ticketId) {
+        if (created.status === 429) {
+          setError(t("staff.portal.support.new.rateLimited", "You have filed many tickets recently. Please try again later."));
+        } else if (created.status === 422) {
+          setError(t("staff.support.errors.categoryUnavailable", "Support requests in this category are not available right now."));
+        } else {
+          setError(t("staff.portal.support.new.createFailed", "Could not file the ticket. Please try again."));
+        }
+        return;
+      }
+      const failed = [];
+      for (const file of files) {
+        const form = new FormData();
+        form.set("file", file);
+        try {
+          const uploaded = await guardedMutation.runMutation({
+            operation: () => apiCall(`/api/staff/portal/support-tickets/${encodeURIComponent(ticketId)}/attachments`, {
+              method: "POST",
+              credentials: "include",
+              body: form
+            }),
+            context: {
+              moduleId: "staff",
+              entityId: "attachments.attachment",
+              operation: "portal_support_attachment_upload",
+              formId: MUTATION_CONTEXT_ID,
+              ticketId,
+              retryLastMutation: guardedMutation.retryLastMutation
+            },
+            mutationPayload: { ticketId, fileName: file.name }
+          });
+          if (!uploaded.ok) failed.push(file);
+        } catch (err) {
+          getTelemetryRuntime()?.reportError(err, { module: "staff", code: "staff.portal_support_upload_failed" });
+          failed.push(file);
+        }
+      }
+      rememberFailedUploads(ticketId, failed);
+      flash(
+        t("staff.portal.support.new.created", "Ticket {reference} filed.", { reference: created.result?.supportReference ?? "" }),
+        "success"
+      );
+      router.push(`/${params.orgSlug}/portal/support/${ticketId}`);
+    } catch (err) {
+      getTelemetryRuntime()?.reportError(err, { module: "staff", code: "staff.portal_support_create_failed" });
+      setError(t("staff.portal.support.new.createFailed", "Could not file the ticket. Please try again."));
+    } finally {
+      setSubmitting(false);
+    }
+  }, [canSubmit, categoryValue, subject, description, files, guardedMutation, params.orgSlug, router, t]);
+  if (loading || optionsLoading) {
+    return /* @__PURE__ */ jsx("div", { className: "flex items-center justify-center py-20", children: /* @__PURE__ */ jsx(Spinner, {}) });
+  }
+  if (!user) return null;
+  const categories = options?.categories ?? [];
+  return /* @__PURE__ */ jsxs("div", { className: "space-y-6", children: [
+    /* @__PURE__ */ jsx("div", { children: /* @__PURE__ */ jsx(Button, { variant: "ghost", asChild: true, children: /* @__PURE__ */ jsxs(Link, { href: `/${params.orgSlug}/portal/support`, children: [
+      /* @__PURE__ */ jsx(ArrowLeft, { className: "mr-2 h-4 w-4" }),
+      t("staff.portal.support.backToList", "All tickets")
+    ] }) }) }),
+    /* @__PURE__ */ jsx(
+      PortalPageHeader,
+      {
+        title: t("staff.portal.support.new.title", "New support ticket"),
+        description: t("staff.portal.support.new.description", "Tell us what you need. Please do not include passwords or other secrets.")
+      }
+    ),
+    error ? /* @__PURE__ */ jsx(ErrorMessage, { label: error }) : null,
+    notLinked ? /* @__PURE__ */ jsx(PortalSupportNotLinked, {}) : optionsError ? /* @__PURE__ */ jsx(
+      ErrorMessage,
+      {
+        label: optionsError,
+        action: /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", size: "sm", onClick: () => setOptionsAttempt((attempt) => attempt + 1), children: t("staff.portal.support.retry", "Try again") })
+      }
+    ) : !options?.canCreate || categories.length === 0 ? /* @__PURE__ */ jsx(
+      EmptyState,
+      {
+        variant: "subtle",
+        size: "lg",
+        title: t("staff.portal.support.unavailableTitle", "Support requests are not available yet"),
+        description: t("staff.portal.support.unavailableDescription", "Please contact us directly until support requests are enabled.")
+      }
+    ) : /* @__PURE__ */ jsx(PortalCard, { children: /* @__PURE__ */ jsxs(
+      "form",
+      {
+        className: "space-y-5",
+        onSubmit: (event) => {
+          event.preventDefault();
+          void submit();
+        },
+        onKeyDown: (event) => {
+          if ((event.metaKey || event.ctrlKey) && event.key === "Enter") {
+            event.preventDefault();
+            void submit();
+          }
+        },
+        children: [
+          /* @__PURE__ */ jsxs("div", { className: "space-y-2", children: [
+            /* @__PURE__ */ jsx(Label, { htmlFor: "support-category", children: t("staff.portal.support.new.category", "Category") }),
+            /* @__PURE__ */ jsxs(Select, { value: categoryValue, onValueChange: setCategoryValue, children: [
+              /* @__PURE__ */ jsx(SelectTrigger, { id: "support-category", "aria-label": t("staff.portal.support.new.category", "Category"), children: /* @__PURE__ */ jsx(SelectValue, { placeholder: t("staff.portal.support.new.categoryPlaceholder", "Choose a category") }) }),
+              /* @__PURE__ */ jsx(SelectContent, { children: categories.map((category) => /* @__PURE__ */ jsx(SelectItem, { value: category.value, children: category.label }, category.value)) })
+            ] })
+          ] }),
+          /* @__PURE__ */ jsxs("div", { className: "space-y-2", children: [
+            /* @__PURE__ */ jsx(Label, { htmlFor: "support-subject", children: t("staff.portal.support.new.subject", "Subject") }),
+            /* @__PURE__ */ jsx(
+              Input,
+              {
+                id: "support-subject",
+                value: subject,
+                maxLength: 200,
+                onChange: (event) => setSubject(event.target.value),
+                placeholder: t("staff.portal.support.new.subjectPlaceholder", "Short summary of the problem")
+              }
+            )
+          ] }),
+          /* @__PURE__ */ jsxs("div", { className: "space-y-2", children: [
+            /* @__PURE__ */ jsx(Label, { htmlFor: "support-description", children: t("staff.portal.support.new.descriptionLabel", "Description") }),
+            /* @__PURE__ */ jsx(
+              Textarea,
+              {
+                id: "support-description",
+                rows: 6,
+                value: description,
+                maxLength: 1e4,
+                onChange: (event) => setDescription(event.target.value),
+                placeholder: t("staff.portal.support.new.descriptionPlaceholder", "What happened, and what did you expect?")
+              }
+            )
+          ] }),
+          /* @__PURE__ */ jsxs("div", { className: "space-y-2", children: [
+            /* @__PURE__ */ jsx(Label, { children: t("staff.portal.support.attachments.title", "Files") }),
+            /* @__PURE__ */ jsx(
+              "input",
+              {
+                ref: fileInputRef,
+                type: "file",
+                multiple: true,
+                accept: ATTACHMENT_ACCEPT_TYPES,
+                className: "sr-only",
+                "data-testid": "support-new-file-input",
+                onChange: (event) => void addFiles(event.target.files)
+              }
+            ),
+            /* @__PURE__ */ jsxs(Button, { type: "button", variant: "outline", onClick: () => fileInputRef.current?.click(), children: [
+              /* @__PURE__ */ jsx(Paperclip, { className: "mr-2 h-4 w-4" }),
+              t("staff.portal.support.attachments.add", "Add files")
+            ] }),
+            files.length ? /* @__PURE__ */ jsx("ul", { className: "space-y-1", children: files.map((file, index) => /* @__PURE__ */ jsxs("li", { className: "flex items-center justify-between gap-2 text-sm", children: [
+              /* @__PURE__ */ jsxs("span", { className: "truncate", children: [
+                file.name,
+                " \xB7 ",
+                formatFileSize(t, file.size)
+              ] }),
+              /* @__PURE__ */ jsx(
+                IconButton,
+                {
+                  type: "button",
+                  variant: "ghost",
+                  size: "sm",
+                  "aria-label": t("staff.portal.support.attachments.remove", "Remove file"),
+                  onClick: () => setFiles((current) => current.filter((_, position) => position !== index)),
+                  children: /* @__PURE__ */ jsx(Trash2, { className: "h-4 w-4" })
+                }
+              )
+            ] }, `${file.name}-${index}`)) }) : null
+          ] }),
+          /* @__PURE__ */ jsxs("div", { className: "flex justify-end gap-2", children: [
+            /* @__PURE__ */ jsx(Button, { type: "button", variant: "outline", asChild: true, children: /* @__PURE__ */ jsx(Link, { href: `/${params.orgSlug}/portal/support`, children: t("staff.portal.support.new.cancel", "Cancel") }) }),
+            /* @__PURE__ */ jsxs(Button, { type: "submit", disabled: !canSubmit, children: [
+              submitting ? /* @__PURE__ */ jsx(Spinner, { className: "mr-2 h-4 w-4" }) : null,
+              t("staff.portal.support.new.submit", "File ticket")
+            ] })
+          ] })
+        ]
+      }
+    ) })
+  ] });
+}
+export {
+  PortalSupportNewTicketPage as default
+};
+//# sourceMappingURL=page.js.map

package/dist/modules/staff/frontend/[orgSlug]/portal/support/new/page.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../../../../src/modules/staff/frontend/%5BorgSlug%5D/portal/support/new/page.tsx"],
+  "sourcesContent": ["\"use client\"\n\nimport * as React from 'react'\nimport Link from 'next/link'\nimport { useRouter } from 'next/navigation'\nimport { ArrowLeft, Paperclip, Trash2 } from 'lucide-react'\nimport { replaceWithPageReload } from '@open-mercato/shared/lib/navigation/pageReload'\nimport { useT } from '@open-mercato/shared/lib/i18n/context'\nimport { Button } from '@open-mercato/ui/primitives/button'\nimport { IconButton } from '@open-mercato/ui/primitives/icon-button'\nimport { Input } from '@open-mercato/ui/primitives/input'\nimport { Label } from '@open-mercato/ui/primitives/label'\nimport { Spinner } from '@open-mercato/ui/primitives/spinner'\nimport { Textarea } from '@open-mercato/ui/primitives/textarea'\nimport { Select, SelectContent, SelectItem, SelectTrigger, SelectValue } from '@open-mercato/ui/primitives/select'\nimport { ErrorMessage } from '@open-mercato/ui/backend/detail'\nimport { flash } from '@open-mercato/ui/backend/FlashMessages'\nimport { useGuardedMutation } from '@open-mercato/ui/backend/injection/useGuardedMutation'\nimport { apiCall } from '@open-mercato/ui/backend/utils/apiCall'\nimport { usePortalContext } from '@open-mercato/ui/portal/PortalContext'\nimport { PortalPageHeader } from '@open-mercato/ui/portal/components/PortalPageHeader'\nimport { PortalCard } from '@open-mercato/ui/portal/components/PortalCard'\nimport { EmptyState } from '@open-mercato/ui/primitives/empty-state'\nimport { getTelemetryRuntime } from '@open-mercato/shared/lib/telemetry/runtime'\nimport {\n  ATTACHMENT_ACCEPT_TYPES,\n  resolvePortalMaxUploadBytes,\n  validateAttachmentFile,\n} from '@open-mercato/core/modules/staff/lib/support-ui/portalAttachmentValidation'\nimport { rememberFailedUploads } from '@open-mercato/core/modules/staff/lib/support-ui/portalPendingUploads'\nimport {\n  formatFileSize,\n  isPortalSupportAccountNotLinked,\n  type PortalSupportOptions,\n} from '@open-mercato/core/modules/staff/lib/support-ui/portalSupport'\nimport { PortalSupportNotLinked } from '@open-mercato/core/modules/staff/lib/support-ui/PortalSupportNotLinked'\n\ntype Props = { params: { orgSlug: string } }\n\ntype CreateResponse = { ok?: boolean; id?: string; supportReference?: string; error?: string }\n\n\nconst MUTATION_CONTEXT_ID = 'staff-portal-support-new'\n\nexport default function PortalSupportNewTicketPage({ params }: Props) {\n  const t = useT()\n  const router = useRouter()\n  const { auth } = usePortalContext()\n  const { user, loading } = auth\n  const guardedMutation = useGuardedMutation<Record<string, unknown>>({\n    contextId: MUTATION_CONTEXT_ID,\n    blockedMessage: t('staff.portal.support.blocked', 'This action is not available right now.'),\n  })\n\n  const [options, setOptions] = React.useState<PortalSupportOptions | null>(null)\n  const [optionsLoading, setOptionsLoading] = React.useState(true)\n  const [optionsError, setOptionsError] = React.useState<string | null>(null)\n  const [notLinked, setNotLinked] = React.useState(false)\n  const [optionsAttempt, setOptionsAttempt] = React.useState(0)\n  const [categoryValue, setCategoryValue] = React.useState('')\n  const [subject, setSubject] = React.useState('')\n  const [description, setDescription] = React.useState('')\n  const [files, setFiles] = React.useState<File[]>([])\n  const [submitting, setSubmitting] = React.useState(false)\n  const [error, setError] = React.useState<string | null>(null)\n  const fileInputRef = React.useRef<HTMLInputElement | null>(null)\n\n  React.useEffect(() => {\n    if (!loading && !user) replaceWithPageReload(`/${params.orgSlug}/portal/login`)\n  }, [loading, user, params.orgSlug])\n\n  React.useEffect(() => {\n    if (!user) return\n    let cancelled = false\n    void (async () => {\n      setOptionsLoading(true)\n      setOptionsError(null)\n      try {\n        const response = await apiCall<PortalSupportOptions>('/api/staff/portal/support-tickets/options', { credentials: 'include' })\n        if (cancelled) return\n        setNotLinked(isPortalSupportAccountNotLinked(response))\n        if (response.ok && response.result) {\n          setOptions(response.result)\n        } else {\n          setOptions(null)\n          if (!isPortalSupportAccountNotLinked(response)) {\n            setOptionsError(t('staff.portal.support.new.optionsLoadFailed', 'Could not load the support form.'))\n          }\n        }\n      } catch (err) {\n        if (cancelled) return\n        getTelemetryRuntime()?.reportError(err, { module: 'staff', code: 'staff.portal_support_options_failed' })\n        setOptions(null)\n        setOptionsError(t('staff.portal.support.new.optionsLoadFailed', 'Could not load the support form.'))\n      } finally {\n        if (!cancelled) setOptionsLoading(false)\n      }\n    })()\n    return () => {\n      cancelled = true\n    }\n  }, [user, optionsAttempt, t])\n\n  const maxUploadBytes = resolvePortalMaxUploadBytes(options?.maxUploadBytes)\n\n  const addFiles = React.useCallback(async (list: FileList | null) => {\n    if (!list) return\n    const accepted: File[] = []\n    for (const file of Array.from(list)) {\n      const validationError = await validateAttachmentFile(file, t, maxUploadBytes)\n      if (validationError) {\n        flash(`${file.name}: ${validationError}`, 'error')\n        continue\n      }\n      accepted.push(file)\n    }\n    if (accepted.length) setFiles((current) => [...current, ...accepted])\n    if (fileInputRef.current) fileInputRef.current.value = ''\n  }, [t, maxUploadBytes])\n\n  const subjectValid = subject.trim().length >= 3\n  const descriptionValid = description.trim().length >= 1\n  const canSubmit = Boolean(categoryValue) && subjectValid && descriptionValid && !submitting\n\n  const submit = React.useCallback(async () => {\n    if (!canSubmit) return\n    setSubmitting(true)\n    setError(null)\n    const payload = { categoryValue, subject: subject.trim(), description: description.trim() }\n    try {\n      const created = await guardedMutation.runMutation({\n        operation: () =>\n          apiCall<CreateResponse>('/api/staff/portal/support-tickets', {\n            method: 'POST',\n            headers: { 'Content-Type': 'application/json' },\n            credentials: 'include',\n            body: JSON.stringify(payload),\n          }),\n        context: {\n          moduleId: 'staff',\n          entityId: 'staff.support_ticket',\n          operation: 'portal_support_ticket_create',\n          formId: MUTATION_CONTEXT_ID,\n          retryLastMutation: guardedMutation.retryLastMutation,\n        },\n        mutationPayload: payload,\n      })\n      const ticketId = created.ok ? created.result?.id ?? null : null\n      if (!ticketId) {\n        if (created.status === 429) {\n          setError(t('staff.portal.support.new.rateLimited', 'You have filed many tickets recently. Please try again later.'))\n        } else if (created.status === 422) {\n          setError(t('staff.support.errors.categoryUnavailable', 'Support requests in this category are not available right now.'))\n        } else {\n          setError(t('staff.portal.support.new.createFailed', 'Could not file the ticket. Please try again.'))\n        }\n        return\n      }\n      const failed: File[] = []\n      for (const file of files) {\n        const form = new FormData()\n        form.set('file', file)\n        try {\n          const uploaded = await guardedMutation.runMutation({\n            operation: () =>\n              apiCall(`/api/staff/portal/support-tickets/${encodeURIComponent(ticketId)}/attachments`, {\n                method: 'POST',\n                credentials: 'include',\n                body: form,\n              }),\n            context: {\n              moduleId: 'staff',\n              entityId: 'attachments.attachment',\n              operation: 'portal_support_attachment_upload',\n              formId: MUTATION_CONTEXT_ID,\n              ticketId,\n              retryLastMutation: guardedMutation.retryLastMutation,\n            },\n            mutationPayload: { ticketId, fileName: file.name },\n          })\n          if (!uploaded.ok) failed.push(file)\n        } catch (err) {\n          getTelemetryRuntime()?.reportError(err, { module: 'staff', code: 'staff.portal_support_upload_failed' })\n          failed.push(file)\n        }\n      }\n      rememberFailedUploads(ticketId, failed)\n      flash(\n        t('staff.portal.support.new.created', 'Ticket {reference} filed.', { reference: created.result?.supportReference ?? '' }),\n        'success',\n      )\n      router.push(`/${params.orgSlug}/portal/support/${ticketId}`)\n    } catch (err) {\n      getTelemetryRuntime()?.reportError(err, { module: 'staff', code: 'staff.portal_support_create_failed' })\n      setError(t('staff.portal.support.new.createFailed', 'Could not file the ticket. Please try again.'))\n    } finally {\n      setSubmitting(false)\n    }\n  }, [canSubmit, categoryValue, subject, description, files, guardedMutation, params.orgSlug, router, t])\n\n  if (loading || optionsLoading) {\n    return (\n      <div className=\"flex items-center justify-center py-20\">\n        <Spinner />\n      </div>\n    )\n  }\n  if (!user) return null\n\n  const categories = options?.categories ?? []\n\n  return (\n    <div className=\"space-y-6\">\n      <div>\n        <Button variant=\"ghost\" asChild>\n          <Link href={`/${params.orgSlug}/portal/support`}>\n            <ArrowLeft className=\"mr-2 h-4 w-4\" />\n            {t('staff.portal.support.backToList', 'All tickets')}\n          </Link>\n        </Button>\n      </div>\n      <PortalPageHeader\n        title={t('staff.portal.support.new.title', 'New support ticket')}\n        description={t('staff.portal.support.new.description', 'Tell us what you need. Please do not include passwords or other secrets.')}\n      />\n      {error ? <ErrorMessage label={error} /> : null}\n      {notLinked ? (\n        <PortalSupportNotLinked />\n      ) : optionsError ? (\n        <ErrorMessage\n          label={optionsError}\n          action={\n            <Button type=\"button\" variant=\"outline\" size=\"sm\" onClick={() => setOptionsAttempt((attempt) => attempt + 1)}>\n              {t('staff.portal.support.retry', 'Try again')}\n            </Button>\n          }\n        />\n      ) : !options?.canCreate || categories.length === 0 ? (\n        <EmptyState\n          variant=\"subtle\"\n          size=\"lg\"\n          title={t('staff.portal.support.unavailableTitle', 'Support requests are not available yet')}\n          description={t('staff.portal.support.unavailableDescription', 'Please contact us directly until support requests are enabled.')}\n        />\n      ) : (\n        <PortalCard>\n          <form\n            className=\"space-y-5\"\n            onSubmit={(event) => {\n              event.preventDefault()\n              void submit()\n            }}\n            onKeyDown={(event) => {\n              if ((event.metaKey || event.ctrlKey) && event.key === 'Enter') {\n                event.preventDefault()\n                void submit()\n              }\n            }}\n          >\n            <div className=\"space-y-2\">\n              <Label htmlFor=\"support-category\">{t('staff.portal.support.new.category', 'Category')}</Label>\n              <Select value={categoryValue} onValueChange={setCategoryValue}>\n                <SelectTrigger id=\"support-category\" aria-label={t('staff.portal.support.new.category', 'Category')}>\n                  <SelectValue placeholder={t('staff.portal.support.new.categoryPlaceholder', 'Choose a category')} />\n                </SelectTrigger>\n                <SelectContent>\n                  {categories.map((category) => (\n                    <SelectItem key={category.value} value={category.value}>\n                      {category.label}\n                    </SelectItem>\n                  ))}\n                </SelectContent>\n              </Select>\n            </div>\n            <div className=\"space-y-2\">\n              <Label htmlFor=\"support-subject\">{t('staff.portal.support.new.subject', 'Subject')}</Label>\n              <Input\n                id=\"support-subject\"\n                value={subject}\n                maxLength={200}\n                onChange={(event) => setSubject(event.target.value)}\n                placeholder={t('staff.portal.support.new.subjectPlaceholder', 'Short summary of the problem')}\n              />\n            </div>\n            <div className=\"space-y-2\">\n              <Label htmlFor=\"support-description\">{t('staff.portal.support.new.descriptionLabel', 'Description')}</Label>\n              <Textarea\n                id=\"support-description\"\n                rows={6}\n                value={description}\n                maxLength={10000}\n                onChange={(event) => setDescription(event.target.value)}\n                placeholder={t('staff.portal.support.new.descriptionPlaceholder', 'What happened, and what did you expect?')}\n              />\n            </div>\n            <div className=\"space-y-2\">\n              <Label>{t('staff.portal.support.attachments.title', 'Files')}</Label>\n              <input\n                ref={fileInputRef}\n                type=\"file\"\n                multiple\n                accept={ATTACHMENT_ACCEPT_TYPES}\n                className=\"sr-only\"\n                data-testid=\"support-new-file-input\"\n                onChange={(event) => void addFiles(event.target.files)}\n              />\n              <Button type=\"button\" variant=\"outline\" onClick={() => fileInputRef.current?.click()}>\n                <Paperclip className=\"mr-2 h-4 w-4\" />\n                {t('staff.portal.support.attachments.add', 'Add files')}\n              </Button>\n              {files.length ? (\n                <ul className=\"space-y-1\">\n                  {files.map((file, index) => (\n                    <li key={`${file.name}-${index}`} className=\"flex items-center justify-between gap-2 text-sm\">\n                      <span className=\"truncate\">\n                        {file.name} \u00B7 {formatFileSize(t, file.size)}\n                      </span>\n                      <IconButton\n                        type=\"button\"\n                        variant=\"ghost\"\n                        size=\"sm\"\n                        aria-label={t('staff.portal.support.attachments.remove', 'Remove file')}\n                        onClick={() => setFiles((current) => current.filter((_, position) => position !== index))}\n                      >\n                        <Trash2 className=\"h-4 w-4\" />\n                      </IconButton>\n                    </li>\n                  ))}\n                </ul>\n              ) : null}\n            </div>\n            <div className=\"flex justify-end gap-2\">\n              <Button type=\"button\" variant=\"outline\" asChild>\n                <Link href={`/${params.orgSlug}/portal/support`}>{t('staff.portal.support.new.cancel', 'Cancel')}</Link>\n              </Button>\n              <Button type=\"submit\" disabled={!canSubmit}>\n                {submitting ? <Spinner className=\"mr-2 h-4 w-4\" /> : null}\n                {t('staff.portal.support.new.submit', 'File ticket')}\n              </Button>\n            </div>\n          </form>\n        </PortalCard>\n      )}\n    </div>\n  )\n}\n"],
+  "mappings": 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+  "names": []
+}

package/dist/modules/staff/frontend/[orgSlug]/portal/support/new/page.meta.js

@@ -0,0 +1,12 @@
+const metadata = {
+  requireCustomerAuth: true,
+  requireCustomerFeatures: ["portal.support_tickets.manage"],
+  titleKey: "staff.portal.support.new.title",
+  title: "New support ticket"
+};
+var page_meta_default = metadata;
+export {
+  page_meta_default as default,
+  metadata
+};
+//# sourceMappingURL=page.meta.js.map

package/dist/modules/staff/frontend/[orgSlug]/portal/support/new/page.meta.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../../../../src/modules/staff/frontend/%5BorgSlug%5D/portal/support/new/page.meta.ts"],
+  "sourcesContent": ["import type { PageMetadata } from '@open-mercato/shared/modules/registry'\n\nexport const metadata: PageMetadata = {\n  requireCustomerAuth: true,\n  requireCustomerFeatures: ['portal.support_tickets.manage'],\n  titleKey: 'staff.portal.support.new.title',\n  title: 'New support ticket',\n}\n\nexport default metadata\n"],
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+  "names": []
+}