@open-mercato/core 0.10.1-develop.7717.1.2befe9c634 → 0.10.1-develop.7721.1.b5c4a00a68

package/dist/modules/staff/lib/support/routing.js

@@ -0,0 +1,81 @@
+import {
+  StaffSupportRoutingRule,
+  StaffTimeProject,
+  StaffTimeTaskStatus
+} from "../../data/entities.js";
+function resolveSupportRouteFromRules(rules, categoryValue, usableProjectIds) {
+  const categoryRule = rules.find((rule) => rule.categoryValue === categoryValue);
+  if (categoryRule && categoryRule.isActive && usableProjectIds.has(categoryRule.timeProjectId)) {
+    return { timeProjectId: categoryRule.timeProjectId, via: "category" };
+  }
+  const fallbackRule = rules.find((rule) => rule.categoryValue === null);
+  if (fallbackRule && usableProjectIds.has(fallbackRule.timeProjectId)) {
+    return { timeProjectId: fallbackRule.timeProjectId, via: "fallback" };
+  }
+  return null;
+}
+async function loadSupportRoutingRules(em, scope) {
+  const rows = await em.find(StaffSupportRoutingRule, {
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    deletedAt: null
+  });
+  return rows.map((row) => ({
+    id: row.id,
+    categoryValue: row.categoryValue ?? null,
+    timeProjectId: row.timeProjectId,
+    isActive: row.isActive,
+    updatedAt: row.updatedAt ?? null
+  }));
+}
+async function loadUsableSupportProjectIds(em, scope, projectIds) {
+  const unique = Array.from(new Set(projectIds));
+  if (unique.length === 0) return /* @__PURE__ */ new Set();
+  const projects = await em.find(
+    StaffTimeProject,
+    {
+      id: { $in: unique },
+      tenantId: scope.tenantId,
+      organizationId: scope.organizationId,
+      deletedAt: null,
+      status: { $in: ["active", "on_hold"] }
+    },
+    { fields: ["id"] }
+  );
+  if (projects.length === 0) return /* @__PURE__ */ new Set();
+  const defaults = await em.find(
+    StaffTimeTaskStatus,
+    {
+      timeProjectId: { $in: projects.map((project) => project.id) },
+      tenantId: scope.tenantId,
+      organizationId: scope.organizationId,
+      isDefault: true,
+      deletedAt: null
+    },
+    { fields: ["timeProjectId"] }
+  );
+  return new Set(defaults.map((status) => status.timeProjectId));
+}
+async function resolveSupportRoute(em, scope, categoryValue) {
+  const rules = await loadSupportRoutingRules(em, scope);
+  const usable = await loadUsableSupportProjectIds(em, scope, rules.map((rule) => rule.timeProjectId));
+  return resolveSupportRouteFromRules(rules, categoryValue, usable);
+}
+async function resolveRoutableCategoryValues(em, scope, categoryValues) {
+  const rules = await loadSupportRoutingRules(em, scope);
+  const usable = await loadUsableSupportProjectIds(em, scope, rules.map((rule) => rule.timeProjectId));
+  const routes = /* @__PURE__ */ new Map();
+  for (const value of categoryValues) {
+    const route = resolveSupportRouteFromRules(rules, value, usable);
+    if (route) routes.set(value, route);
+  }
+  return routes;
+}
+export {
+  loadSupportRoutingRules,
+  loadUsableSupportProjectIds,
+  resolveRoutableCategoryValues,
+  resolveSupportRoute,
+  resolveSupportRouteFromRules
+};
+//# sourceMappingURL=routing.js.map

package/dist/modules/staff/lib/support/routing.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support/routing.ts"],
+  "sourcesContent": ["import type { EntityManager } from '@mikro-orm/postgresql'\nimport {\n  StaffSupportRoutingRule,\n  StaffTimeProject,\n  StaffTimeTaskStatus,\n  type StaffSupportRoutedVia,\n} from '../../data/entities'\n\nexport type SupportScope = {\n  tenantId: string\n  organizationId: string\n}\n\nexport type SupportRoutingRuleView = {\n  id: string\n  categoryValue: string | null\n  timeProjectId: string\n  isActive: boolean\n  updatedAt?: Date | null\n}\n\nexport type SupportRoute = {\n  timeProjectId: string\n  via: StaffSupportRoutedVia\n}\n\nexport function resolveSupportRouteFromRules(\n  rules: SupportRoutingRuleView[],\n  categoryValue: string,\n  usableProjectIds: ReadonlySet<string>,\n): SupportRoute | null {\n  const categoryRule = rules.find((rule) => rule.categoryValue === categoryValue)\n  if (categoryRule && categoryRule.isActive && usableProjectIds.has(categoryRule.timeProjectId)) {\n    return { timeProjectId: categoryRule.timeProjectId, via: 'category' }\n  }\n  const fallbackRule = rules.find((rule) => rule.categoryValue === null)\n  if (fallbackRule && usableProjectIds.has(fallbackRule.timeProjectId)) {\n    return { timeProjectId: fallbackRule.timeProjectId, via: 'fallback' }\n  }\n  return null\n}\n\nexport async function loadSupportRoutingRules(\n  em: EntityManager,\n  scope: SupportScope,\n): Promise<SupportRoutingRuleView[]> {\n  const rows = await em.find(StaffSupportRoutingRule, {\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    deletedAt: null,\n  })\n  return rows.map((row) => ({\n    id: row.id,\n    categoryValue: row.categoryValue ?? null,\n    timeProjectId: row.timeProjectId,\n    isActive: row.isActive,\n    updatedAt: row.updatedAt ?? null,\n  }))\n}\n\nexport async function loadUsableSupportProjectIds(\n  em: EntityManager,\n  scope: SupportScope,\n  projectIds: string[],\n): Promise<Set<string>> {\n  const unique = Array.from(new Set(projectIds))\n  if (unique.length === 0) return new Set()\n  const projects = await em.find(\n    StaffTimeProject,\n    {\n      id: { $in: unique },\n      tenantId: scope.tenantId,\n      organizationId: scope.organizationId,\n      deletedAt: null,\n      status: { $in: ['active', 'on_hold'] },\n    },\n    { fields: ['id'] },\n  )\n  if (projects.length === 0) return new Set()\n  const defaults = await em.find(\n    StaffTimeTaskStatus,\n    {\n      timeProjectId: { $in: projects.map((project) => project.id) },\n      tenantId: scope.tenantId,\n      organizationId: scope.organizationId,\n      isDefault: true,\n      deletedAt: null,\n    },\n    { fields: ['timeProjectId'] },\n  )\n  return new Set(defaults.map((status) => status.timeProjectId))\n}\n\nexport async function resolveSupportRoute(\n  em: EntityManager,\n  scope: SupportScope,\n  categoryValue: string,\n): Promise<SupportRoute | null> {\n  const rules = await loadSupportRoutingRules(em, scope)\n  const usable = await loadUsableSupportProjectIds(em, scope, rules.map((rule) => rule.timeProjectId))\n  return resolveSupportRouteFromRules(rules, categoryValue, usable)\n}\n\nexport async function resolveRoutableCategoryValues(\n  em: EntityManager,\n  scope: SupportScope,\n  categoryValues: string[],\n): Promise<Map<string, SupportRoute>> {\n  const rules = await loadSupportRoutingRules(em, scope)\n  const usable = await loadUsableSupportProjectIds(em, scope, rules.map((rule) => rule.timeProjectId))\n  const routes = new Map<string, SupportRoute>()\n  for (const value of categoryValues) {\n    const route = resolveSupportRouteFromRules(rules, value, usable)\n    if (route) routes.set(value, route)\n  }\n  return routes\n}\n"],
+  "mappings": "AACA;AAAA,EACE;AAAA,EACA;AAAA,EACA;AAAA,OAEK;AAoBA,SAAS,6BACd,OACA,eACA,kBACqB;AACrB,QAAM,eAAe,MAAM,KAAK,CAAC,SAAS,KAAK,kBAAkB,aAAa;AAC9E,MAAI,gBAAgB,aAAa,YAAY,iBAAiB,IAAI,aAAa,aAAa,GAAG;AAC7F,WAAO,EAAE,eAAe,aAAa,eAAe,KAAK,WAAW;AAAA,EACtE;AACA,QAAM,eAAe,MAAM,KAAK,CAAC,SAAS,KAAK,kBAAkB,IAAI;AACrE,MAAI,gBAAgB,iBAAiB,IAAI,aAAa,aAAa,GAAG;AACpE,WAAO,EAAE,eAAe,aAAa,eAAe,KAAK,WAAW;AAAA,EACtE;AACA,SAAO;AACT;AAEA,eAAsB,wBACpB,IACA,OACmC;AACnC,QAAM,OAAO,MAAM,GAAG,KAAK,yBAAyB;AAAA,IAClD,UAAU,MAAM;AAAA,IAChB,gBAAgB,MAAM;AAAA,IACtB,WAAW;AAAA,EACb,CAAC;AACD,SAAO,KAAK,IAAI,CAAC,SAAS;AAAA,IACxB,IAAI,IAAI;AAAA,IACR,eAAe,IAAI,iBAAiB;AAAA,IACpC,eAAe,IAAI;AAAA,IACnB,UAAU,IAAI;AAAA,IACd,WAAW,IAAI,aAAa;AAAA,EAC9B,EAAE;AACJ;AAEA,eAAsB,4BACpB,IACA,OACA,YACsB;AACtB,QAAM,SAAS,MAAM,KAAK,IAAI,IAAI,UAAU,CAAC;AAC7C,MAAI,OAAO,WAAW,EAAG,QAAO,oBAAI,IAAI;AACxC,QAAM,WAAW,MAAM,GAAG;AAAA,IACxB;AAAA,IACA;AAAA,MACE,IAAI,EAAE,KAAK,OAAO;AAAA,MAClB,UAAU,MAAM;AAAA,MAChB,gBAAgB,MAAM;AAAA,MACtB,WAAW;AAAA,MACX,QAAQ,EAAE,KAAK,CAAC,UAAU,SAAS,EAAE;AAAA,IACvC;AAAA,IACA,EAAE,QAAQ,CAAC,IAAI,EAAE;AAAA,EACnB;AACA,MAAI,SAAS,WAAW,EAAG,QAAO,oBAAI,IAAI;AAC1C,QAAM,WAAW,MAAM,GAAG;AAAA,IACxB;AAAA,IACA;AAAA,MACE,eAAe,EAAE,KAAK,SAAS,IAAI,CAAC,YAAY,QAAQ,EAAE,EAAE;AAAA,MAC5D,UAAU,MAAM;AAAA,MAChB,gBAAgB,MAAM;AAAA,MACtB,WAAW;AAAA,MACX,WAAW;AAAA,IACb;AAAA,IACA,EAAE,QAAQ,CAAC,eAAe,EAAE;AAAA,EAC9B;AACA,SAAO,IAAI,IAAI,SAAS,IAAI,CAAC,WAAW,OAAO,aAAa,CAAC;AAC/D;AAEA,eAAsB,oBACpB,IACA,OACA,eAC8B;AAC9B,QAAM,QAAQ,MAAM,wBAAwB,IAAI,KAAK;AACrD,QAAM,SAAS,MAAM,4BAA4B,IAAI,OAAO,MAAM,IAAI,CAAC,SAAS,KAAK,aAAa,CAAC;AACnG,SAAO,6BAA6B,OAAO,eAAe,MAAM;AAClE;AAEA,eAAsB,8BACpB,IACA,OACA,gBACoC;AACpC,QAAM,QAAQ,MAAM,wBAAwB,IAAI,KAAK;AACrD,QAAM,SAAS,MAAM,4BAA4B,IAAI,OAAO,MAAM,IAAI,CAAC,SAAS,KAAK,aAAa,CAAC;AACnG,QAAM,SAAS,oBAAI,IAA0B;AAC7C,aAAW,SAAS,gBAAgB;AAClC,UAAM,QAAQ,6BAA6B,OAAO,OAAO,MAAM;AAC/D,QAAI,MAAO,QAAO,IAAI,OAAO,KAAK;AAAA,EACpC;AACA,SAAO;AACT;",
+  "names": []
+}

package/dist/modules/staff/lib/support/routingRuleDraft.js

@@ -0,0 +1,25 @@
+function routingRuleVersion(rule) {
+  return typeof rule.updatedAt === "string" && rule.updatedAt.length > 0 ? rule.updatedAt : null;
+}
+function buildRoutingRuleEditDraft(rule) {
+  return {
+    mode: "edit",
+    ruleId: rule.id,
+    categoryValue: rule.categoryValue ?? "",
+    timeProjectId: rule.project.id,
+    expectedUpdatedAt: routingRuleVersion(rule)
+  };
+}
+function rebaseRoutingRuleDialog(draft, snapshot) {
+  if (!draft || draft.mode === "create") return draft;
+  const current = snapshot.rules.find((rule) => rule.id === draft.ruleId);
+  if (!current) return null;
+  if (routingRuleVersion(current) === draft.expectedUpdatedAt) return draft;
+  return buildRoutingRuleEditDraft(current);
+}
+export {
+  buildRoutingRuleEditDraft,
+  rebaseRoutingRuleDialog,
+  routingRuleVersion
+};
+//# sourceMappingURL=routingRuleDraft.js.map

package/dist/modules/staff/lib/support/routingRuleDraft.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support/routingRuleDraft.ts"],
+  "sourcesContent": ["export type RoutingRuleSnapshot = {\n  id: string\n  categoryValue: string | null\n  project: { id: string }\n  updatedAt?: string | null\n}\n\nexport type RoutingRuleSnapshotSet = {\n  rules: RoutingRuleSnapshot[]\n}\n\nexport type RoutingRuleDialogState =\n  | { mode: 'create'; categoryValue: string; timeProjectId: string }\n  | {\n      mode: 'edit'\n      ruleId: string\n      categoryValue: string\n      timeProjectId: string\n      expectedUpdatedAt: string | null\n    }\n\nexport function routingRuleVersion(rule: { updatedAt?: string | null }): string | null {\n  return typeof rule.updatedAt === 'string' && rule.updatedAt.length > 0 ? rule.updatedAt : null\n}\n\nexport function buildRoutingRuleEditDraft(rule: RoutingRuleSnapshot): RoutingRuleDialogState {\n  return {\n    mode: 'edit',\n    ruleId: rule.id,\n    categoryValue: rule.categoryValue ?? '',\n    timeProjectId: rule.project.id,\n    expectedUpdatedAt: routingRuleVersion(rule),\n  }\n}\n\nexport function rebaseRoutingRuleDialog(\n  draft: RoutingRuleDialogState | null,\n  snapshot: RoutingRuleSnapshotSet,\n): RoutingRuleDialogState | null {\n  if (!draft || draft.mode === 'create') return draft\n  const current = snapshot.rules.find((rule) => rule.id === draft.ruleId)\n  if (!current) return null\n  if (routingRuleVersion(current) === draft.expectedUpdatedAt) return draft\n  return buildRoutingRuleEditDraft(current)\n}\n"],
+  "mappings": "AAqBO,SAAS,mBAAmB,MAAoD;AACrF,SAAO,OAAO,KAAK,cAAc,YAAY,KAAK,UAAU,SAAS,IAAI,KAAK,YAAY;AAC5F;AAEO,SAAS,0BAA0B,MAAmD;AAC3F,SAAO;AAAA,IACL,MAAM;AAAA,IACN,QAAQ,KAAK;AAAA,IACb,eAAe,KAAK,iBAAiB;AAAA,IACrC,eAAe,KAAK,QAAQ;AAAA,IAC5B,mBAAmB,mBAAmB,IAAI;AAAA,EAC5C;AACF;AAEO,SAAS,wBACd,OACA,UAC+B;AAC/B,MAAI,CAAC,SAAS,MAAM,SAAS,SAAU,QAAO;AAC9C,QAAM,UAAU,SAAS,MAAM,KAAK,CAAC,SAAS,KAAK,OAAO,MAAM,MAAM;AACtE,MAAI,CAAC,QAAS,QAAO;AACrB,MAAI,mBAAmB,OAAO,MAAM,MAAM,kBAAmB,QAAO;AACpE,SAAO,0BAA0B,OAAO;AAC1C;",
+  "names": []
+}

package/dist/modules/staff/lib/support/seedDefaults.js

@@ -0,0 +1,114 @@
+import { withAtomicFlush } from "@open-mercato/shared/lib/commands/flush";
+import { isUniqueViolation } from "@open-mercato/shared/lib/crud/errors";
+import { StaffSupportRoutingRule, StaffTimeProject } from "../../data/entities.js";
+import { seedProjectTaskStatuses } from "../timesheets-tasks/seedProjectStatuses.js";
+import { deriveProjectCode } from "../time-tracking/projectCode.js";
+import { seedSupportTicketCategories } from "./dictionaries.js";
+const SUPPORT_FALLBACK_PROJECT_NAME = "Customer support";
+function resolveContainerProjectCodeGenerator(container) {
+  if (!container) return void 0;
+  try {
+    const resolver = container.resolve("timeProjectCodeResolver");
+    if (!resolver || typeof resolver.generate !== "function") return void 0;
+    return (name, taken) => resolver.generate(name, taken);
+  } catch {
+    return void 0;
+  }
+}
+async function seedSupportDefaults(em, scope, options) {
+  await seedSupportTicketCategories(em, scope);
+  await ensureFallbackProjectAndRule(em, scope, {
+    translate: options.translate,
+    generateCode: options.generateCode,
+    projectName: options.translate("staff.support.fallbackProject.name", SUPPORT_FALLBACK_PROJECT_NAME)
+  });
+}
+async function findFallbackRule(em, scope) {
+  return em.findOne(StaffSupportRoutingRule, {
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    categoryValue: null,
+    deletedAt: null
+  });
+}
+async function ensureFallbackProjectAndRule(em, scope, options) {
+  const existingRule = await findFallbackRule(em, scope);
+  if (existingRule) {
+    return { ruleId: existingRule.id, timeProjectId: existingRule.timeProjectId, created: false, taskStatusIds: [] };
+  }
+  const takenRows = await em.find(
+    StaffTimeProject,
+    { tenantId: scope.tenantId, organizationId: scope.organizationId, deletedAt: null },
+    { fields: ["code"] }
+  );
+  const taken = new Set(takenRows.map((row) => row.code));
+  const name = options.projectName ?? SUPPORT_FALLBACK_PROJECT_NAME;
+  const generate = options.generateCode ?? ((projectName, codes) => deriveProjectCode(projectName, codes));
+  const now = /* @__PURE__ */ new Date();
+  const project = em.create(StaffTimeProject, {
+    tenantId: scope.tenantId,
+    organizationId: scope.organizationId,
+    name,
+    code: generate(name, taken),
+    customerId: null,
+    customerSnapshot: null,
+    projectType: "internal",
+    status: "active",
+    billableByDefault: false,
+    budgetKind: "none",
+    createdAt: now,
+    updatedAt: now,
+    deletedAt: null
+  });
+  let rule = null;
+  let statuses = [];
+  try {
+    await withAtomicFlush(
+      em,
+      [
+        () => {
+          em.persist(project);
+        },
+        () => {
+          statuses = seedProjectTaskStatuses(
+            em,
+            { tenantId: scope.tenantId, organizationId: scope.organizationId, timeProjectId: project.id },
+            options.translate
+          );
+          rule = em.create(StaffSupportRoutingRule, {
+            tenantId: scope.tenantId,
+            organizationId: scope.organizationId,
+            categoryValue: null,
+            timeProjectId: project.id,
+            isActive: true,
+            createdAt: now,
+            updatedAt: now,
+            deletedAt: null
+          });
+          em.persist(rule);
+        }
+      ],
+      { transaction: true, label: "staff.support.ensure_fallback_project" }
+    );
+  } catch (err) {
+    if (!isUniqueViolation(err)) throw err;
+    const winner = await findFallbackRule(em.fork(), scope);
+    if (!winner) throw err;
+    return { ruleId: winner.id, timeProjectId: winner.timeProjectId, created: false, taskStatusIds: [] };
+  }
+  const created = rule;
+  if (!created) throw new Error("[internal] fallback routing rule was not created");
+  return {
+    ruleId: created.id,
+    timeProjectId: project.id,
+    created: true,
+    taskStatusIds: statuses.map((status) => status.id)
+  };
+}
+export {
+  SUPPORT_FALLBACK_PROJECT_NAME,
+  ensureFallbackProjectAndRule,
+  resolveContainerProjectCodeGenerator,
+  seedSupportDefaults
+};
+//# sourceMappingURL=seedDefaults.js.map

package/dist/modules/staff/lib/support/seedDefaults.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support/seedDefaults.ts"],
+  "sourcesContent": ["import type { EntityManager } from '@mikro-orm/postgresql'\nimport { withAtomicFlush } from '@open-mercato/shared/lib/commands/flush'\nimport { isUniqueViolation } from '@open-mercato/shared/lib/crud/errors'\nimport { StaffSupportRoutingRule, StaffTimeProject, StaffTimeTaskStatus } from '../../data/entities'\nimport { seedProjectTaskStatuses } from '../timesheets-tasks/seedProjectStatuses'\nimport type { TaskStatusLabelTranslate } from '../timesheets-tasks/defaultStatusTemplate'\nimport { deriveProjectCode } from '../time-tracking/projectCode'\nimport { seedSupportTicketCategories } from './dictionaries'\n\nexport const SUPPORT_FALLBACK_PROJECT_NAME = 'Customer support'\n\ntype SupportScope = {\n  tenantId: string\n  organizationId: string\n}\n\nexport type ProjectCodeGenerator = (name: string, taken: Set<string>) => string\n\nexport type EnsureFallbackResult = {\n  ruleId: string\n  timeProjectId: string\n  created: boolean\n  /** Board columns seeded for a freshly created project; empty when nothing was created. */\n  taskStatusIds: string[]\n}\n\ntype ProjectCodeResolverLike = { generate(name: string, taken: Set<string>): string }\n\n/**\n * The `timeProjectCodeResolver` DI override (EP-39), so a seeded project gets the\n * same code a project created through the UI would. `undefined` (built-in\n * generator) when the container does not carry one.\n */\nexport function resolveContainerProjectCodeGenerator(\n  container: { resolve: (name: string) => unknown } | null | undefined,\n): ProjectCodeGenerator | undefined {\n  if (!container) return undefined\n  try {\n    const resolver = container.resolve('timeProjectCodeResolver') as ProjectCodeResolverLike | undefined\n    if (!resolver || typeof resolver.generate !== 'function') return undefined\n    return (name, taken) => resolver.generate(name, taken)\n  } catch {\n    return undefined\n  }\n}\n\nexport async function seedSupportDefaults(\n  em: EntityManager,\n  scope: SupportScope,\n  options: { translate: TaskStatusLabelTranslate; generateCode?: ProjectCodeGenerator },\n): Promise<void> {\n  await seedSupportTicketCategories(em, scope)\n  await ensureFallbackProjectAndRule(em, scope, {\n    translate: options.translate,\n    generateCode: options.generateCode,\n    projectName: options.translate('staff.support.fallbackProject.name', SUPPORT_FALLBACK_PROJECT_NAME),\n  })\n}\n\nasync function findFallbackRule(em: EntityManager, scope: SupportScope): Promise<StaffSupportRoutingRule | null> {\n  return em.findOne(StaffSupportRoutingRule, {\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    categoryValue: null,\n    deletedAt: null,\n  })\n}\n\n/**\n * Idempotent: an existing fallback rule is returned untouched, and a call that\n * loses a race to a concurrent one (unique index on the fallback rule or on the\n * project code) re-reads the winner's rule and reports `created: false`.\n */\nexport async function ensureFallbackProjectAndRule(\n  em: EntityManager,\n  scope: SupportScope,\n  options: { translate: TaskStatusLabelTranslate; generateCode?: ProjectCodeGenerator; projectName?: string },\n): Promise<EnsureFallbackResult> {\n  const existingRule = await findFallbackRule(em, scope)\n  if (existingRule) {\n    return { ruleId: existingRule.id, timeProjectId: existingRule.timeProjectId, created: false, taskStatusIds: [] }\n  }\n  const takenRows = await em.find(\n    StaffTimeProject,\n    { tenantId: scope.tenantId, organizationId: scope.organizationId, deletedAt: null },\n    { fields: ['code'] },\n  )\n  const taken = new Set(takenRows.map((row) => row.code))\n  const name = options.projectName ?? SUPPORT_FALLBACK_PROJECT_NAME\n  const generate = options.generateCode ?? ((projectName: string, codes: Set<string>) => deriveProjectCode(projectName, codes))\n  const now = new Date()\n  const project = em.create(StaffTimeProject, {\n    tenantId: scope.tenantId,\n    organizationId: scope.organizationId,\n    name,\n    code: generate(name, taken),\n    customerId: null,\n    customerSnapshot: null,\n    projectType: 'internal',\n    status: 'active',\n    billableByDefault: false,\n    budgetKind: 'none',\n    createdAt: now,\n    updatedAt: now,\n    deletedAt: null,\n  })\n  let rule: StaffSupportRoutingRule | null = null\n  let statuses: StaffTimeTaskStatus[] = []\n  try {\n    await withAtomicFlush(\n      em,\n      [\n        () => {\n          em.persist(project)\n        },\n        () => {\n          statuses = seedProjectTaskStatuses(\n            em,\n            { tenantId: scope.tenantId, organizationId: scope.organizationId, timeProjectId: project.id },\n            options.translate,\n          )\n          rule = em.create(StaffSupportRoutingRule, {\n            tenantId: scope.tenantId,\n            organizationId: scope.organizationId,\n            categoryValue: null,\n            timeProjectId: project.id,\n            isActive: true,\n            createdAt: now,\n            updatedAt: now,\n            deletedAt: null,\n          })\n          em.persist(rule)\n        },\n      ],\n      { transaction: true, label: 'staff.support.ensure_fallback_project' },\n    )\n  } catch (err) {\n    if (!isUniqueViolation(err)) throw err\n    const winner = await findFallbackRule(em.fork(), scope)\n    if (!winner) throw err\n    return { ruleId: winner.id, timeProjectId: winner.timeProjectId, created: false, taskStatusIds: [] }\n  }\n  const created = rule as StaffSupportRoutingRule | null\n  if (!created) throw new Error('[internal] fallback routing rule was not created')\n  return {\n    ruleId: created.id,\n    timeProjectId: project.id,\n    created: true,\n    taskStatusIds: statuses.map((status) => status.id),\n  }\n}\n"],
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+  "names": []
+}

package/dist/modules/staff/lib/support/supportActivity.js

@@ -0,0 +1,26 @@
+import { createLogger } from "@open-mercato/shared/lib/logger";
+import { getTelemetryRuntime } from "@open-mercato/shared/lib/telemetry/runtime";
+import { emitStaffEvent } from "../../events.js";
+const logger = createLogger("staff").child({ component: "lib/support/supportActivity" });
+function emitSupportAttachmentActivity(task, ticket, kind, attachmentId) {
+  void emitStaffEvent(
+    "staff.support_ticket.activity_recorded",
+    {
+      id: ticket.id,
+      tenantId: task.tenantId,
+      organizationId: task.organizationId,
+      taskId: task.id,
+      projectId: task.timeProjectId,
+      kind,
+      attachmentId
+    },
+    { persistent: true }
+  ).catch((err) => {
+    logger.error("staff support attachment activity emit failed", { err, taskId: task.id });
+    getTelemetryRuntime()?.reportError(err, { module: "staff", code: "staff.support_activity_emit_failed" });
+  });
+}
+export {
+  emitSupportAttachmentActivity
+};
+//# sourceMappingURL=supportActivity.js.map

package/dist/modules/staff/lib/support/supportActivity.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support/supportActivity.ts"],
+  "sourcesContent": ["import { createLogger } from '@open-mercato/shared/lib/logger'\nimport { getTelemetryRuntime } from '@open-mercato/shared/lib/telemetry/runtime'\nimport type { StaffSupportTicket, StaffTimeTask } from '../../data/entities'\nimport { emitStaffEvent } from '../../events'\n\nconst logger = createLogger('staff').child({ component: 'lib/support/supportActivity' })\n\nexport type SupportAttachmentActivityKind = 'attachment_added' | 'attachment_removed'\n\n/**\n * Tells open backoffice screens that a customer changed the files on a ticket.\n * Ids only, like every `activity_recorded` broadcast. The attachment id keeps\n * two quick changes of the same kind distinct for the browser bridge's 500 ms\n * duplicate filter. A failed publish is reported and never fails the upload or\n * deletion that already happened.\n */\nexport function emitSupportAttachmentActivity(\n  task: Pick<StaffTimeTask, 'id' | 'tenantId' | 'organizationId' | 'timeProjectId'>,\n  ticket: Pick<StaffSupportTicket, 'id'>,\n  kind: SupportAttachmentActivityKind,\n  attachmentId: string,\n): void {\n  void emitStaffEvent(\n    'staff.support_ticket.activity_recorded',\n    {\n      id: ticket.id,\n      tenantId: task.tenantId,\n      organizationId: task.organizationId,\n      taskId: task.id,\n      projectId: task.timeProjectId,\n      kind,\n      attachmentId,\n    },\n    { persistent: true },\n  ).catch((err) => {\n    logger.error('staff support attachment activity emit failed', { err, taskId: task.id })\n    getTelemetryRuntime()?.reportError(err, { module: 'staff', code: 'staff.support_activity_emit_failed' })\n  })\n}\n"],
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+  "names": []
+}

package/dist/modules/staff/lib/support-ui/PortalSupportNotLinked.js

@@ -0,0 +1,23 @@
+"use client";
+import { jsx } from "react/jsx-runtime";
+import { useT } from "@open-mercato/shared/lib/i18n/context";
+import { EmptyState } from "@open-mercato/ui/primitives/empty-state";
+function PortalSupportNotLinked({ size = "lg" }) {
+  const t = useT();
+  return /* @__PURE__ */ jsx(
+    EmptyState,
+    {
+      variant: "subtle",
+      size,
+      title: t("staff.portal.support.notLinked.title", "Support tickets are not available for your account"),
+      description: t(
+        "staff.portal.support.notLinked.description",
+        "Your portal account is not linked to a company, so there are no tickets to show. Ask your account administrator to link it."
+      )
+    }
+  );
+}
+export {
+  PortalSupportNotLinked
+};
+//# sourceMappingURL=PortalSupportNotLinked.js.map

package/dist/modules/staff/lib/support-ui/PortalSupportNotLinked.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support-ui/PortalSupportNotLinked.tsx"],
+  "sourcesContent": ["\"use client\"\n\nimport * as React from 'react'\nimport { useT } from '@open-mercato/shared/lib/i18n/context'\nimport { EmptyState } from '@open-mercato/ui/primitives/empty-state'\n\nexport function PortalSupportNotLinked({ size = 'lg' }: { size?: 'sm' | 'lg' }) {\n  const t = useT()\n  return (\n    <EmptyState\n      variant=\"subtle\"\n      size={size}\n      title={t('staff.portal.support.notLinked.title', 'Support tickets are not available for your account')}\n      description={t(\n        'staff.portal.support.notLinked.description',\n        'Your portal account is not linked to a company, so there are no tickets to show. Ask your account administrator to link it.',\n      )}\n    />\n  )\n}\n"],
+  "mappings": ";AASI;AANJ,SAAS,YAAY;AACrB,SAAS,kBAAkB;AAEpB,SAAS,uBAAuB,EAAE,OAAO,KAAK,GAA2B;AAC9E,QAAM,IAAI,KAAK;AACf,SACE;AAAA,IAAC;AAAA;AAAA,MACC,SAAQ;AAAA,MACR;AAAA,MACA,OAAO,EAAE,wCAAwC,oDAAoD;AAAA,MACrG,aAAa;AAAA,QACX;AAAA,QACA;AAAA,MACF;AAAA;AAAA,EACF;AAEJ;",
+  "names": []
+}

package/dist/modules/staff/lib/support-ui/portalAttachmentValidation.js

@@ -0,0 +1,112 @@
+const DEFAULT_ATTACHMENT_MAX_UPLOAD_BYTES = 25 * 1024 * 1024;
+const ATTACHMENT_ACCEPT_TYPES = [
+  ".avif",
+  ".bmp",
+  ".csv",
+  ".docx",
+  ".gif",
+  ".jpeg",
+  ".jpg",
+  ".json",
+  ".md",
+  ".pdf",
+  ".png",
+  ".pptx",
+  ".txt",
+  ".webp",
+  ".xlsx",
+  ".zip",
+  "application/json",
+  "application/pdf",
+  "application/vnd.openxmlformats-officedocument.presentationml.presentation",
+  "application/vnd.openxmlformats-officedocument.spreadsheetml.sheet",
+  "application/vnd.openxmlformats-officedocument.wordprocessingml.document",
+  "application/zip",
+  "image/avif",
+  "image/bmp",
+  "image/gif",
+  "image/jpeg",
+  "image/png",
+  "image/webp",
+  "text/csv",
+  "text/markdown",
+  "text/plain"
+].join(",");
+const BLOCKED_ATTACHMENT_MIME_TYPES = /* @__PURE__ */ new Set([
+  "application/xhtml+xml",
+  "application/xml",
+  "image/svg+xml",
+  "text/html",
+  "text/xml"
+]);
+const ACTIVE_CONTENT_ATTACHMENT_EXTENSIONS = /* @__PURE__ */ new Set([
+  "htm",
+  "html",
+  "svg",
+  "xhtml",
+  "xml"
+]);
+const DANGEROUS_EXECUTABLE_EXTENSIONS = /* @__PURE__ */ new Set([
+  "app",
+  "apk",
+  "bat",
+  "cmd",
+  "com",
+  "dll",
+  "exe",
+  "hta",
+  "htm",
+  "html",
+  "jar",
+  "js",
+  "jse",
+  "lnk",
+  "msi",
+  "pif",
+  "ps1",
+  "psm1",
+  "reg",
+  "scr",
+  "sh",
+  "vbe",
+  "vbs",
+  "wsf",
+  "wsh"
+]);
+function getFileExtensionSegments(fileName) {
+  const parts = fileName.trim().split(".").filter(Boolean);
+  if (parts.length < 2) return [];
+  return parts.slice(1).map((part) => part.toLowerCase().replace(/[^a-z0-9]/g, "")).filter(Boolean);
+}
+async function fileLooksLikeActiveContent(file) {
+  try {
+    const sniff = (await file.slice(0, 512).text()).trimStart().toLowerCase();
+    return sniff.startsWith("<svg") || sniff.startsWith("<?xml") || sniff.startsWith("<!doctype html") || sniff.startsWith("<html");
+  } catch {
+    return false;
+  }
+}
+function resolvePortalMaxUploadBytes(serverMaxBytes) {
+  return typeof serverMaxBytes === "number" && Number.isFinite(serverMaxBytes) && serverMaxBytes > 0 ? serverMaxBytes : DEFAULT_ATTACHMENT_MAX_UPLOAD_BYTES;
+}
+async function validateAttachmentFile(file, t, maxBytes = DEFAULT_ATTACHMENT_MAX_UPLOAD_BYTES) {
+  if (file.size > maxBytes) {
+    return t("attachments.errors.maxUploadSize");
+  }
+  const extensionSegments = getFileExtensionSegments(file.name);
+  const mimeType = file.type.trim().toLowerCase();
+  if (extensionSegments.some((extension) => DANGEROUS_EXECUTABLE_EXTENSIONS.has(extension))) {
+    return t("attachments.errors.dangerousExecutable");
+  }
+  if (extensionSegments.some((extension) => ACTIVE_CONTENT_ATTACHMENT_EXTENSIONS.has(extension)) || mimeType && BLOCKED_ATTACHMENT_MIME_TYPES.has(mimeType) || await fileLooksLikeActiveContent(file)) {
+    return t("attachments.errors.activeContentBlocked");
+  }
+  return null;
+}
+export {
+  ATTACHMENT_ACCEPT_TYPES,
+  DEFAULT_ATTACHMENT_MAX_UPLOAD_BYTES,
+  resolvePortalMaxUploadBytes,
+  validateAttachmentFile
+};
+//# sourceMappingURL=portalAttachmentValidation.js.map

package/dist/modules/staff/lib/support-ui/portalAttachmentValidation.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support-ui/portalAttachmentValidation.ts"],
+  "sourcesContent": ["import type { TranslateFn } from '@open-mercato/shared/lib/i18n/context'\n\nexport const DEFAULT_ATTACHMENT_MAX_UPLOAD_BYTES = 25 * 1024 * 1024\n\nexport const ATTACHMENT_ACCEPT_TYPES = [\n  '.avif',\n  '.bmp',\n  '.csv',\n  '.docx',\n  '.gif',\n  '.jpeg',\n  '.jpg',\n  '.json',\n  '.md',\n  '.pdf',\n  '.png',\n  '.pptx',\n  '.txt',\n  '.webp',\n  '.xlsx',\n  '.zip',\n  'application/json',\n  'application/pdf',\n  'application/vnd.openxmlformats-officedocument.presentationml.presentation',\n  'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet',\n  'application/vnd.openxmlformats-officedocument.wordprocessingml.document',\n  'application/zip',\n  'image/avif',\n  'image/bmp',\n  'image/gif',\n  'image/jpeg',\n  'image/png',\n  'image/webp',\n  'text/csv',\n  'text/markdown',\n  'text/plain',\n].join(',')\n\nconst BLOCKED_ATTACHMENT_MIME_TYPES = new Set([\n  'application/xhtml+xml',\n  'application/xml',\n  'image/svg+xml',\n  'text/html',\n  'text/xml',\n])\n\nconst ACTIVE_CONTENT_ATTACHMENT_EXTENSIONS = new Set([\n  'htm',\n  'html',\n  'svg',\n  'xhtml',\n  'xml',\n])\n\nconst DANGEROUS_EXECUTABLE_EXTENSIONS = new Set([\n  'app',\n  'apk',\n  'bat',\n  'cmd',\n  'com',\n  'dll',\n  'exe',\n  'hta',\n  'htm',\n  'html',\n  'jar',\n  'js',\n  'jse',\n  'lnk',\n  'msi',\n  'pif',\n  'ps1',\n  'psm1',\n  'reg',\n  'scr',\n  'sh',\n  'vbe',\n  'vbs',\n  'wsf',\n  'wsh',\n])\n\nfunction getFileExtensionSegments(fileName: string): string[] {\n  const parts = fileName.trim().split('.').filter(Boolean)\n  if (parts.length < 2) return []\n  return parts.slice(1).map((part) => part.toLowerCase().replace(/[^a-z0-9]/g, '')).filter(Boolean)\n}\n\nasync function fileLooksLikeActiveContent(file: File): Promise<boolean> {\n  try {\n    const sniff = (await file.slice(0, 512).text()).trimStart().toLowerCase()\n    return sniff.startsWith('<svg') || sniff.startsWith('<?xml') || sniff.startsWith('<!doctype html') || sniff.startsWith('<html')\n  } catch {\n    return false\n  }\n}\n\nexport function resolvePortalMaxUploadBytes(serverMaxBytes: number | null | undefined): number {\n  return typeof serverMaxBytes === 'number' && Number.isFinite(serverMaxBytes) && serverMaxBytes > 0\n    ? serverMaxBytes\n    : DEFAULT_ATTACHMENT_MAX_UPLOAD_BYTES\n}\n\nexport async function validateAttachmentFile(\n  file: File,\n  t: TranslateFn,\n  maxBytes: number = DEFAULT_ATTACHMENT_MAX_UPLOAD_BYTES,\n): Promise<string | null> {\n  if (file.size > maxBytes) {\n    return t('attachments.errors.maxUploadSize')\n  }\n  const extensionSegments = getFileExtensionSegments(file.name)\n  const mimeType = file.type.trim().toLowerCase()\n  if (extensionSegments.some((extension) => DANGEROUS_EXECUTABLE_EXTENSIONS.has(extension))) {\n    return t('attachments.errors.dangerousExecutable')\n  }\n  if (\n    extensionSegments.some((extension) => ACTIVE_CONTENT_ATTACHMENT_EXTENSIONS.has(extension)) ||\n    (mimeType && BLOCKED_ATTACHMENT_MIME_TYPES.has(mimeType)) ||\n    await fileLooksLikeActiveContent(file)\n  ) {\n    return t('attachments.errors.activeContentBlocked')\n  }\n  return null\n}\n"],
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+  "names": []
+}

package/dist/modules/staff/lib/support-ui/portalPendingUploads.js

@@ -0,0 +1,45 @@
+import { failedUploadsStorageKey } from "./portalSupport.js";
+const retryableFilesByTicket = /* @__PURE__ */ new Map();
+function rememberFailedUploads(ticketId, files) {
+  if (!files.length) return;
+  const current = retryableFilesByTicket.get(ticketId) ?? /* @__PURE__ */ new Map();
+  for (const file of files) current.set(file.name, file);
+  retryableFilesByTicket.set(ticketId, current);
+  writeFailedUploadNames(ticketId, [.../* @__PURE__ */ new Set([...readFailedUploadNames(ticketId), ...files.map((file) => file.name)])]);
+}
+function getRetryableUpload(ticketId, fileName) {
+  return retryableFilesByTicket.get(ticketId)?.get(fileName) ?? null;
+}
+function forgetFailedUpload(ticketId, fileName) {
+  const files = retryableFilesByTicket.get(ticketId);
+  files?.delete(fileName);
+  if (files && files.size === 0) retryableFilesByTicket.delete(ticketId);
+  const remaining = readFailedUploadNames(ticketId).filter((name) => name !== fileName);
+  writeFailedUploadNames(ticketId, remaining);
+  return remaining;
+}
+function readFailedUploadNames(ticketId) {
+  try {
+    const raw = window.sessionStorage.getItem(failedUploadsStorageKey(ticketId));
+    if (!raw) return [];
+    const parsed = JSON.parse(raw);
+    return Array.isArray(parsed) ? parsed.filter((entry) => typeof entry === "string") : [];
+  } catch {
+    return [];
+  }
+}
+function writeFailedUploadNames(ticketId, names) {
+  try {
+    if (names.length) window.sessionStorage.setItem(failedUploadsStorageKey(ticketId), JSON.stringify(names));
+    else window.sessionStorage.removeItem(failedUploadsStorageKey(ticketId));
+  } catch {
+    return;
+  }
+}
+export {
+  forgetFailedUpload,
+  getRetryableUpload,
+  readFailedUploadNames,
+  rememberFailedUploads
+};
+//# sourceMappingURL=portalPendingUploads.js.map

package/dist/modules/staff/lib/support-ui/portalPendingUploads.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support-ui/portalPendingUploads.ts"],
+  "sourcesContent": ["import { failedUploadsStorageKey } from './portalSupport'\n\n/**\n * Files that failed to upload while filing a ticket. The names survive a reload in\n * `sessionStorage`; the `File` objects themselves can only live in memory, so a retry\n * is possible for files picked in this browser session and a re-attach otherwise.\n */\nconst retryableFilesByTicket = new Map<string, Map<string, File>>()\n\nexport function rememberFailedUploads(ticketId: string, files: readonly File[]): void {\n  if (!files.length) return\n  const current = retryableFilesByTicket.get(ticketId) ?? new Map<string, File>()\n  for (const file of files) current.set(file.name, file)\n  retryableFilesByTicket.set(ticketId, current)\n  writeFailedUploadNames(ticketId, [...new Set([...readFailedUploadNames(ticketId), ...files.map((file) => file.name)])])\n}\n\nexport function getRetryableUpload(ticketId: string, fileName: string): File | null {\n  return retryableFilesByTicket.get(ticketId)?.get(fileName) ?? null\n}\n\nexport function forgetFailedUpload(ticketId: string, fileName: string): string[] {\n  const files = retryableFilesByTicket.get(ticketId)\n  files?.delete(fileName)\n  if (files && files.size === 0) retryableFilesByTicket.delete(ticketId)\n  const remaining = readFailedUploadNames(ticketId).filter((name) => name !== fileName)\n  writeFailedUploadNames(ticketId, remaining)\n  return remaining\n}\n\nexport function readFailedUploadNames(ticketId: string): string[] {\n  try {\n    const raw = window.sessionStorage.getItem(failedUploadsStorageKey(ticketId))\n    if (!raw) return []\n    const parsed: unknown = JSON.parse(raw)\n    return Array.isArray(parsed) ? parsed.filter((entry): entry is string => typeof entry === 'string') : []\n  } catch {\n    return []\n  }\n}\n\nfunction writeFailedUploadNames(ticketId: string, names: readonly string[]): void {\n  try {\n    if (names.length) window.sessionStorage.setItem(failedUploadsStorageKey(ticketId), JSON.stringify(names))\n    else window.sessionStorage.removeItem(failedUploadsStorageKey(ticketId))\n  } catch {\n    return\n  }\n}\n"],
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+}

package/dist/modules/staff/lib/support-ui/portalSupport.js

@@ -0,0 +1,51 @@
+const PORTAL_SUPPORT_UPDATED_EVENT = "staff.support_ticket.portal_updated";
+const PORTAL_SUPPORT_NOT_LINKED_CODE = "customer_account_not_linked";
+function isPortalSupportAccountNotLinked(call) {
+  if (call.status !== 403 || !call.result || typeof call.result !== "object") return false;
+  return call.result.code === PORTAL_SUPPORT_NOT_LINKED_CODE;
+}
+const PORTAL_SUPPORT_STATUS_VARIANTS = {
+  received: "info",
+  in_progress: "warning",
+  resolved: "success"
+};
+function portalSupportStatusLabel(t, status) {
+  if (status === "resolved") return t("staff.portal.support.status.resolved", "Resolved");
+  if (status === "in_progress") return t("staff.portal.support.status.inProgress", "In progress");
+  return t("staff.portal.support.status.received", "Received");
+}
+function formatPortalDate(value, locale) {
+  if (!value) return "";
+  const date = new Date(value);
+  if (Number.isNaN(date.getTime())) return "";
+  return date.toLocaleString(locale, { dateStyle: "medium", timeStyle: "short" });
+}
+function formatFileSize(t, bytes) {
+  if (!Number.isFinite(bytes) || bytes <= 0) return t("staff.portal.support.fileSize.bytes", "{size} B", { size: 0 });
+  if (bytes < 1024) return t("staff.portal.support.fileSize.bytes", "{size} B", { size: bytes });
+  if (bytes < 1024 * 1024) {
+    return t("staff.portal.support.fileSize.kilobytes", "{size} KB", { size: (bytes / 1024).toFixed(1) });
+  }
+  return t("staff.portal.support.fileSize.megabytes", "{size} MB", { size: (bytes / (1024 * 1024)).toFixed(1) });
+}
+function failedUploadsStorageKey(ticketId) {
+  return `om:staff:support:failed-uploads:${ticketId}`;
+}
+function readPortalTicketIdFromEvent(event) {
+  const payload = event?.payload;
+  if (!payload || typeof payload !== "object") return null;
+  const candidate = payload.ticketId ?? payload.id;
+  return typeof candidate === "string" ? candidate : null;
+}
+export {
+  PORTAL_SUPPORT_NOT_LINKED_CODE,
+  PORTAL_SUPPORT_STATUS_VARIANTS,
+  PORTAL_SUPPORT_UPDATED_EVENT,
+  failedUploadsStorageKey,
+  formatFileSize,
+  formatPortalDate,
+  isPortalSupportAccountNotLinked,
+  portalSupportStatusLabel,
+  readPortalTicketIdFromEvent
+};
+//# sourceMappingURL=portalSupport.js.map

package/dist/modules/staff/lib/support-ui/portalSupport.js.map

@@ -0,0 +1,7 @@
+{
+  "version": 3,
+  "sources": ["../../../../../src/modules/staff/lib/support-ui/portalSupport.ts"],
+  "sourcesContent": ["import type { StatusBadgeVariant } from '@open-mercato/ui/primitives/status-badge'\nimport type { TranslateFn } from '@open-mercato/shared/lib/i18n/context'\n\nexport type PortalSupportStatus = 'received' | 'in_progress' | 'resolved'\n\nexport type PortalSupportTicketListItem = {\n  id: string\n  supportReference: string\n  subject: string\n  category: { value: string; label: string }\n  portalStatus: PortalSupportStatus\n  createdAt: string | null\n  updatedAt: string | null\n  lastActivityAt: string | null\n}\n\nexport type PortalSupportTicketList = {\n  items?: PortalSupportTicketListItem[]\n  total?: number\n  page?: number\n  pageSize?: number\n  totalPages?: number\n}\n\nexport type PortalSupportOptions = {\n  categories?: Array<{ value: string; label: string }>\n  canCreate?: boolean\n  maxUploadBytes?: number | null\n}\n\nexport type PortalSupportMessage = {\n  id: string\n  authorKind: 'staff' | 'customer'\n  authorName: string | null\n  isSelf?: boolean\n  body: string\n  createdAt: string | null\n}\n\nexport type PortalSupportTicketDetail = {\n  id: string\n  supportReference: string\n  subject: string\n  description: string\n  category: { value: string; label: string }\n  portalStatus: PortalSupportStatus\n  createdAt: string | null\n  updatedAt: string | null\n  canReply: boolean\n  requester?: { name: string | null; isSelf: boolean }\n  messages: PortalSupportMessage[]\n  attachments?: PortalSupportAttachment[]\n}\n\nexport type PortalSupportAttachment = {\n  id: string\n  fileName: string\n  fileSize: number\n  mimeType: string | null\n  downloadUrl: string\n  uploadedByCustomer: boolean\n  canDelete: boolean\n  createdAt: string | null\n}\n\nexport const PORTAL_SUPPORT_UPDATED_EVENT = 'staff.support_ticket.portal_updated'\n\nexport const PORTAL_SUPPORT_NOT_LINKED_CODE = 'customer_account_not_linked'\n\n/**\n * A portal account without a company link can never see or file tickets, so the\n * support screens explain that instead of offering a retry that cannot succeed.\n */\nexport function isPortalSupportAccountNotLinked(call: { status: number; result?: unknown }): boolean {\n  if (call.status !== 403 || !call.result || typeof call.result !== 'object') return false\n  return (call.result as { code?: unknown }).code === PORTAL_SUPPORT_NOT_LINKED_CODE\n}\n\nexport const PORTAL_SUPPORT_STATUS_VARIANTS: Record<PortalSupportStatus, StatusBadgeVariant> = {\n  received: 'info',\n  in_progress: 'warning',\n  resolved: 'success',\n}\n\nexport function portalSupportStatusLabel(t: TranslateFn, status: PortalSupportStatus): string {\n  if (status === 'resolved') return t('staff.portal.support.status.resolved', 'Resolved')\n  if (status === 'in_progress') return t('staff.portal.support.status.inProgress', 'In progress')\n  return t('staff.portal.support.status.received', 'Received')\n}\n\nexport function formatPortalDate(value: string | null | undefined, locale?: string): string {\n  if (!value) return ''\n  const date = new Date(value)\n  if (Number.isNaN(date.getTime())) return ''\n  return date.toLocaleString(locale, { dateStyle: 'medium', timeStyle: 'short' })\n}\n\nexport function formatFileSize(t: TranslateFn, bytes: number): string {\n  if (!Number.isFinite(bytes) || bytes <= 0) return t('staff.portal.support.fileSize.bytes', '{size} B', { size: 0 })\n  if (bytes < 1024) return t('staff.portal.support.fileSize.bytes', '{size} B', { size: bytes })\n  if (bytes < 1024 * 1024) {\n    return t('staff.portal.support.fileSize.kilobytes', '{size} KB', { size: (bytes / 1024).toFixed(1) })\n  }\n  return t('staff.portal.support.fileSize.megabytes', '{size} MB', { size: (bytes / (1024 * 1024)).toFixed(1) })\n}\n\nexport function failedUploadsStorageKey(ticketId: string): string {\n  return `om:staff:support:failed-uploads:${ticketId}`\n}\n\nexport function readPortalTicketIdFromEvent(event: { payload?: Record<string, unknown> } | null | undefined): string | null {\n  const payload = event?.payload\n  if (!payload || typeof payload !== 'object') return null\n  const candidate = payload.ticketId ?? payload.id\n  return typeof candidate === 'string' ? candidate : null\n}\n"],
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+}