@microsoft/omnichannel-chat-widget 0.1.0-main.01a30be

package/lib/esm/components/livechatwidget/common/startProactiveChat.js

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+import { LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { ConversationState } from "../../../contexts/common/ConversationState";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+// Defines startProactiveChat callback
+export const startProactiveChat = (dispatch, notificationConfig, enablePreChat, inNewWindow) => {
+  dispatch({
+    type: LiveChatWidgetActionType.SET_PROACTIVE_CHAT_PARAMS,
+    payload: {
+      proactiveChatBodyTitle: notificationConfig && notificationConfig.message ? notificationConfig.message : "",
+      proactiveChatEnablePrechat: enablePreChat ?? false,
+      proactiveChatInNewWindow: inNewWindow ?? false
+    }
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: ConversationState.ProactiveChat
+  });
+  TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.IncomingProactiveChatScreenLoaded,
+    ElapsedTimeInMilliseconds: TelemetryTimers.LcwLoadToChatButtonTimer.milliSecondsElapsed,
+    Description: "Incoming proactive chat loaded."
+  });
+};

package/lib/esm/components/livechatwidget/common/updateSessionDataForTelemetry.js

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+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { TelemetryManager } from "../../../common/telemetry/TelemetryManager";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export const updateSessionDataForTelemetry = async (chatSDK, dispatch) => {
+  if (chatSDK) {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const chatSession = await chatSDK.getCurrentLiveChatContext();
+    const telemetryData = TelemetryHelper.addSessionDataToTelemetry(chatSession, TelemetryManager.InternalTelemetryData);
+    dispatch({
+      type: LiveChatWidgetActionType.SET_TELEMETRY_DATA,
+      payload: telemetryData
+    });
+    await updateConversationDataForTelemetry(chatSDK, dispatch);
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const updateConversationDataForTelemetry = async (chatSDK, dispatch) => {
+  if (chatSDK) {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const liveWorkItem = await chatSDK.getConversationDetails();
+    const telemetryData = TelemetryHelper.addConversationDataToTelemetry(liveWorkItem, TelemetryManager.InternalTelemetryData);
+    dispatch({
+      type: LiveChatWidgetActionType.SET_TELEMETRY_DATA,
+      payload: telemetryData
+    });
+  }
+};

package/lib/esm/components/livechatwidget/interfaces/ILiveChatWidgetComponentOverrides.js

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+export {};

package/lib/esm/components/livechatwidget/interfaces/ILiveChatWidgetControlProps.js

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+export {};

package/lib/esm/components/livechatwidget/interfaces/ILiveChatWidgetProps.js

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+export {};

package/lib/esm/components/livechatwidget/interfaces/ILiveChatWidgetStyleProps.js

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+export {};

package/lib/esm/components/livechatwidget/interfaces/IScrollBarProps.js

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+export {};

package/lib/esm/components/livechatwidget/livechatwidgetstateful/LiveChatWidgetStateful.js

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+function _extends() { _extends = Object.assign ? Object.assign.bind() : function (target) { for (var i = 1; i < arguments.length; i++) { var source = arguments[i]; for (var key in source) { if (Object.prototype.hasOwnProperty.call(source, key)) { target[key] = source[key]; } } } return target; }; return _extends.apply(this, arguments); }
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService, BroadcastServiceInitialize, decodeComponentString } from "@microsoft/omnichannel-chat-components";
+import { Stack } from "@fluentui/react";
+import React, { useEffect, useRef, useState } from "react";
+import { checkIfConversationStillValid, initStartChat, prepareStartChat, setPreChatAndInitiateChat } from "../common/startChat";
+import { createTimer, getBroadcastChannelName, getLocaleDirection, getStateFromCache, getWidgetCacheId, getWidgetEndChatEventName, isNullOrEmptyString, isUndefinedOrEmpty } from "../../../common/utils";
+import { endChat, prepareEndChat } from "../common/endChat";
+import { shouldShowCallingContainer, shouldShowChatButton, shouldShowConfirmationPane, shouldShowEmailTranscriptPane, shouldShowHeader, shouldShowLoadingPane, shouldShowOutOfOfficeHoursPane, shouldShowPostChatLoadingPane, shouldShowPostChatSurveyPane, shouldShowPreChatSurveyPane, shouldShowProactiveChatPane, shouldShowReconnectChatPane, shouldShowWebChatContainer } from "../../../controller/componentController";
+import { ActivityStreamHandler } from "../common/ActivityStreamHandler";
+import CallingContainerStateful from "../../callingcontainerstateful/CallingContainerStateful";
+import ChatButtonStateful from "../../chatbuttonstateful/ChatButtonStateful";
+import { Components } from "botframework-webchat";
+import ConfirmationPaneStateful from "../../confirmationpanestateful/ConfirmationPaneStateful";
+import { ConversationState } from "../../../contexts/common/ConversationState";
+import { DataStoreManager } from "../../../common/contextDataStore/DataStoreManager";
+import { Constants, E2VVOptions } from "../../../common/Constants";
+import { ElementType } from "@microsoft/omnichannel-chat-components";
+import EmailTranscriptPaneStateful from "../../emailtranscriptpanestateful/EmailTranscriptPaneStateful";
+import HeaderStateful from "../../headerstateful/HeaderStateful";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import LoadingPaneStateful from "../../loadingpanestateful/LoadingPaneStateful";
+import OutOfOfficeHoursPaneStateful from "../../ooohpanestateful/OOOHPaneStateful";
+import PostChatLoadingPaneStateful from "../../postchatloadingpanestateful/PostChatLoadingPaneStateful";
+import PostChatSurveyPaneStateful from "../../postchatsurveypanestateful/PostChatSurveyPaneStateful";
+import PreChatSurveyPaneStateful from "../../prechatsurveypanestateful/PreChatSurveyPaneStateful";
+import ProactiveChatPaneStateful from "../../proactivechatpanestateful/ProactiveChatPaneStateful";
+import ReconnectChatPaneStateful from "../../reconnectchatpanestateful/ReconnectChatPaneStateful";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+import WebChatContainerStateful from "../../webchatcontainerstateful/WebChatContainerStateful";
+import { createFooter } from "../common/createFooter";
+import { createInternetConnectionChangeHandler } from "../common/createInternetConnectionChangeHandler";
+import { defaultClientDataStoreProvider } from "../../../common/storage/default/defaultClientDataStoreProvider";
+import { defaultScrollBarProps } from "../common/defaultProps/defaultScrollBarProps";
+import { defaultWebChatContainerStatefulProps } from "../../webchatcontainerstateful/common/defaultProps/defaultWebChatContainerStatefulProps";
+import { disposeTelemetryLoggers } from "../common/disposeTelemetryLoggers";
+import { getGeneralStylesForButton } from "../common/getGeneralStylesForButton";
+import { initCallingSdk } from "../common/initCallingSdk";
+import { initConfirmationPropsComposer } from "../common/initConfirmationPropsComposer";
+import { initWebChatComposer } from "../common/initWebChatComposer";
+import { registerBroadcastServiceForLocalStorage } from "../../../common/storage/default/defaultCacheManager";
+import { registerTelemetryLoggers } from "../common/registerTelemetryLoggers";
+import { setPostChatContextAndLoadSurvey } from "../common/setPostChatContextAndLoadSurvey";
+import { startProactiveChat } from "../common/startProactiveChat";
+import useChatAdapterStore from "../../../hooks/useChatAdapterStore";
+import useChatContextStore from "../../../hooks/useChatContextStore";
+import useChatSDKStore from "../../../hooks/useChatSDKStore";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
+import { handleAgentEndConversation } from "../common/agentEndConversationHelper";
+import { handleChatReconnect, isReconnectEnabled } from "../common/reconnectChatHelper";
+export const LiveChatWidgetStateful = props => {
+  var _props$webChatContain, _props$styleProps, _chatSDK$omnichannelC, _props$controlProps, _props$controlProps2, _props$webChatContain3, _props$webChatContain4, _props$styleProps2, _props$controlProps15, _props$controlProps16, _props$componentOverr, _props$controlProps17, _props$componentOverr2, _props$controlProps18, _props$componentOverr3, _props$controlProps19, _props$componentOverr4, _props$controlProps20, _props$componentOverr5, _props$controlProps21, _props$componentOverr6, _props$controlProps22, _props$componentOverr7, _props$controlProps23, _props$controlProps24, _props$componentOverr8, _props$controlProps25, _props$componentOverr9, _props$controlProps26, _props$componentOverr10, _props$componentOverr11, _props$componentOverr12;
+  const [state, dispatch] = useChatContextStore();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const [adapter, setAdapter] = useChatAdapterStore();
+  const [webChatStyles, setWebChatStyles] = useState({
+    ...defaultWebChatContainerStatefulProps.webChatStyles,
+    ...((_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : _props$webChatContain.webChatStyles)
+  });
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const chatSDK = useChatSDKStore();
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const [voiceVideoCallingSDK, setVoiceVideoCallingSDK] = useState(undefined);
+  const {
+    Composer
+  } = Components;
+  const canStartProactiveChat = useRef(true);
+
+  // Process general styles
+  const generalStyles = {
+    root: Object.assign({}, getGeneralStylesForButton(state), (_props$styleProps = props.styleProps) === null || _props$styleProps === void 0 ? void 0 : _props$styleProps.generalStyles)
+  };
+
+  //Scrollbar styles
+  const scrollbarProps = Object.assign({}, defaultScrollBarProps, props === null || props === void 0 ? void 0 : props.scrollBarProps);
+  const broadcastServiceChannelName = getBroadcastChannelName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.widgetId, ((_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId) ?? "");
+  BroadcastServiceInitialize(broadcastServiceChannelName);
+  TelemetryTimers.LcwLoadToChatButtonTimer = createTimer();
+  const widgetElementId = ((_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.id) || "oc-lcw";
+  const currentMessageCountRef = useRef(0);
+  let widgetStateEventName = "";
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let optionalParams;
+  let activeCachedChatExist = false;
+  const setOptionalParams = () => {
+    var _state$appStates, _state$domainStates;
+    if (!isUndefinedOrEmpty((_state$appStates = state.appStates) === null || _state$appStates === void 0 ? void 0 : _state$appStates.reconnectId)) {
+      activeCachedChatExist = true;
+      optionalParams = {
+        reconnectId: state.appStates.reconnectId
+      };
+    } else if (!isUndefinedOrEmpty((_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : _state$domainStates.liveChatContext)) {
+      var _state$domainStates2;
+      activeCachedChatExist = true;
+      optionalParams = {
+        liveChatContext: (_state$domainStates2 = state.domainStates) === null || _state$domainStates2 === void 0 ? void 0 : _state$domainStates2.liveChatContext
+      };
+    } else {
+      activeCachedChatExist = false;
+      optionalParams = {};
+    }
+  };
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const startChat = async (props, localState) => {
+    let isChatValid = false;
+
+    //Start a chat from cache/reconnectid
+    if (activeCachedChatExist === true) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.Loading
+      });
+      if (localState) {
+        localState.appStates.conversationState = ConversationState.Loading;
+      }
+
+      //Check if conversation state is not in wrapup or closed state
+      isChatValid = await checkIfConversationStillValid(chatSDK, dispatch, state);
+      if (isChatValid === true) {
+        //Check if reconnect enabled
+        if (isReconnectEnabled(props.chatConfig) === true) {
+          await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+          // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
+          if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
+            return;
+          }
+        }
+        await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
+        return;
+      }
+    }
+    if (isChatValid === false) {
+      if (localState) {
+        await setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, undefined, undefined, localState, props);
+        return;
+      } else {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.Closed
+        });
+      }
+    }
+  };
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const setupClientDataStore = () => {
+    // Add default localStorage support for widget
+    if (props.contextDataStore === undefined) {
+      var _props$controlProps3, _chatSDK$omnichannelC2, _chatSDK$omnichannelC3, _props$controlProps4;
+      const cacheTtlInMins = (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.cacheTtlInMins) ?? Constants.CacheTtlInMinutes;
+      DataStoreManager.clientDataStore = defaultClientDataStoreProvider(cacheTtlInMins);
+      registerBroadcastServiceForLocalStorage(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps4 = props.controlProps) === null || _props$controlProps4 === void 0 ? void 0 : _props$controlProps4.widgetInstanceId) ?? "", cacheTtlInMins);
+    } else {
+      DataStoreManager.clientDataStore = props.contextDataStore;
+    }
+  };
+  useEffect(() => {
+    var _props$controlProps5, _props$controlProps6, _props$controlProps7, _props$chatConfig, _props$chatConfig$Liv, _props$controlProps9, _props$chatConfig2, _props$chatConfig2$Ch;
+    setupClientDataStore();
+    registerTelemetryLoggers(props, dispatch);
+    createInternetConnectionChangeHandler();
+    dispatch({
+      type: LiveChatWidgetActionType.SET_WIDGET_ELEMENT_ID,
+      payload: widgetElementId
+    });
+    dispatch({
+      type: LiveChatWidgetActionType.SET_START_CHAT_BUTTON_DISPLAY,
+      payload: ((_props$controlProps5 = props.controlProps) === null || _props$controlProps5 === void 0 ? void 0 : _props$controlProps5.hideStartChatButton) || false
+    });
+    dispatch({
+      type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
+      payload: false
+    });
+    if ((_props$controlProps6 = props.controlProps) !== null && _props$controlProps6 !== void 0 && _props$controlProps6.widgetInstanceId && !isNullOrEmptyString((_props$controlProps7 = props.controlProps) === null || _props$controlProps7 === void 0 ? void 0 : _props$controlProps7.widgetInstanceId)) {
+      var _props$controlProps8;
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_INSTANCE_ID,
+        payload: (_props$controlProps8 = props.controlProps) === null || _props$controlProps8 === void 0 ? void 0 : _props$controlProps8.widgetInstanceId
+      });
+    }
+    if (((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_callingoptions) !== E2VVOptions.NoCalling) {
+      initCallingSdk(chatSDK, setVoiceVideoCallingSDK).then(sdkCreated => {
+        sdkCreated && dispatch({
+          type: LiveChatWidgetActionType.SET_E2VV_ENABLED,
+          payload: true
+        });
+      });
+    }
+
+    // Initialize global dir
+    const globalDir = ((_props$controlProps9 = props.controlProps) === null || _props$controlProps9 === void 0 ? void 0 : _props$controlProps9.dir) ?? getLocaleDirection((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Ch = _props$chatConfig2.ChatWidgetLanguage) === null || _props$chatConfig2$Ch === void 0 ? void 0 : _props$chatConfig2$Ch.msdyn_localeid);
+    dispatch({
+      type: LiveChatWidgetActionType.SET_GLOBAL_DIR,
+      payload: globalDir
+    });
+    setOptionalParams();
+
+    // Unauth chat
+    if (state.appStates.hideStartChatButton === false) {
+      startChat(props);
+    }
+  }, []);
+
+  // useEffect for when skip chat button rendering
+  useEffect(() => {
+    if (state.appStates.hideStartChatButton === true) {
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.ChatInitiated
+      });
+      //Pass the state to avoid getting stale state
+      startChat(props, state);
+    }
+  }, [state.appStates.hideStartChatButton]);
+
+  // useEffect for custom context
+  useEffect(() => {
+    var _chatSDK$omnichannelC8, _chatSDK$omnichannelC9, _props$controlProps13;
+    // Add the custom context on receiving the SetCustomContext event
+    BroadcastService.getMessageByEventName(BroadcastEvent.SetCustomContext).subscribe(msg => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.CustomContextReceived,
+        Description: "CustomContext received."
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+        payload: msg === null || msg === void 0 ? void 0 : msg.payload
+      });
+    });
+    BroadcastService.getMessageByEventName(BroadcastEvent.StartProactiveChat).subscribe(msg => {
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.StartProactiveChatEventReceived,
+        Description: "Start proactive chat event received."
+      });
+      if (canStartProactiveChat.current === true) {
+        var _msg$payload, _msg$payload2, _msg$payload3;
+        startProactiveChat(dispatch, msg === null || msg === void 0 ? void 0 : (_msg$payload = msg.payload) === null || _msg$payload === void 0 ? void 0 : _msg$payload.notificationConfig, msg === null || msg === void 0 ? void 0 : (_msg$payload2 = msg.payload) === null || _msg$payload2 === void 0 ? void 0 : _msg$payload2.enablePreChat, msg === null || msg === void 0 ? void 0 : (_msg$payload3 = msg.payload) === null || _msg$payload3 === void 0 ? void 0 : _msg$payload3.inNewWindow);
+      } else {
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatAlreadyTriggered,
+          Description: "Start proactive chat method called, when chat was already triggered."
+        });
+      }
+    });
+
+    // Toggle chat visibility
+    BroadcastService.getMessageByEventName(BroadcastEvent.HideChatVisibilityChangeEvent).subscribe(event => {
+      var _event$payload;
+      if ((event === null || event === void 0 ? void 0 : (_event$payload = event.payload) === null || _event$payload === void 0 ? void 0 : _event$payload.isChatHidden) !== undefined) {
+        var _event$payload2, _props$controlProps10;
+        TelemetryHelper.logActionEvent(LogLevel.INFO, {
+          Event: TelemetryEvent.ChatVisibilityChanged,
+          Description: "Chat visibility changed to " + (event === null || event === void 0 ? void 0 : (_event$payload2 = event.payload) === null || _event$payload2 === void 0 ? void 0 : _event$payload2.isChatHidden)
+        });
+        if ((_props$controlProps10 = props.controlProps) !== null && _props$controlProps10 !== void 0 && _props$controlProps10.hideStartChatButton) {
+          var _event$payload3;
+          dispatch({
+            type: LiveChatWidgetActionType.SET_MINIMIZED,
+            payload: event === null || event === void 0 ? void 0 : (_event$payload3 = event.payload) === null || _event$payload3 === void 0 ? void 0 : _event$payload3.isChatHidden
+          });
+        }
+      }
+    });
+
+    // Start chat from SDK Event
+    BroadcastService.getMessageByEventName(BroadcastEvent.StartChat).subscribe(() => {
+      var _chatSDK$omnichannelC4, _chatSDK$omnichannelC5, _props$controlProps11;
+      TelemetryHelper.logActionEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.StartChatEventRecevied,
+        Description: "Start chat event received."
+      });
+      const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC5 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC5 === void 0 ? void 0 : _chatSDK$omnichannelC5.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps11 = props.controlProps) === null || _props$controlProps11 === void 0 ? void 0 : _props$controlProps11.widgetInstanceId) ?? "");
+
+      // Chat not found in cache
+      if (persistedState === undefined) {
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.ChatInitiated
+        });
+        prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+        return;
+      }
+
+      // Chat exist in cache
+      if (persistedState) {
+        var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4;
+        // Only initiate new chat if widget state in cache in one of the followings
+        if (persistedState.appStates.conversationState === ConversationState.Closed || persistedState.appStates.conversationState === ConversationState.InActive || persistedState.appStates.conversationState === ConversationState.Postchat) {
+          BroadcastService.postMessage({
+            eventName: BroadcastEvent.ChatInitiated
+          });
+          prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+          return;
+        }
+
+        // If minimized, maximize the chat
+        dispatch({
+          type: LiveChatWidgetActionType.SET_MINIMIZED,
+          payload: false
+        });
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.MaximizeChat,
+          payload: {
+            height: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.widgetSize) === null || _persistedState$domai2 === void 0 ? void 0 : _persistedState$domai2.height,
+            width: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai3 = persistedState.domainStates) === null || _persistedState$domai3 === void 0 ? void 0 : (_persistedState$domai4 = _persistedState$domai3.widgetSize) === null || _persistedState$domai4 === void 0 ? void 0 : _persistedState$domai4.width
+          }
+        });
+      }
+    });
+
+    // End chat
+    BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChat).subscribe(async () => {
+      if (state.appStates.hideStartChatButton === false) {
+        var _chatSDK$omnichannelC6, _chatSDK$omnichannelC7, _props$controlProps12;
+        // This is to ensure to get latest state from cache in multitab
+        const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC6 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC6 === void 0 ? void 0 : _chatSDK$omnichannelC6.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC7 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC7 === void 0 ? void 0 : _chatSDK$omnichannelC7.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps12 = props.controlProps) === null || _props$controlProps12 === void 0 ? void 0 : _props$controlProps12.widgetInstanceId) ?? "");
+        if (persistedState && persistedState.appStates.conversationState === ConversationState.Active) {
+          prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+        } else {
+          const skipEndChatSDK = true;
+          const skipCloseChat = false;
+          endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat);
+        }
+      }
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.CloseChat
+      });
+    });
+
+    // End chat on browser unload
+    BroadcastService.getMessageByEventName(BroadcastEvent.InitiateEndChatOnBrowserUnload).subscribe(() => {
+      initiateEndChatOnBrowserUnload();
+    });
+
+    // Listen to end chat event from other tabs
+    const endChatEventName = getWidgetEndChatEventName(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC8 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC8 === void 0 ? void 0 : _chatSDK$omnichannelC8.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC9 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC9 === void 0 ? void 0 : _chatSDK$omnichannelC9.widgetId, ((_props$controlProps13 = props.controlProps) === null || _props$controlProps13 === void 0 ? void 0 : _props$controlProps13.widgetInstanceId) ?? "");
+    BroadcastService.getMessageByEventName(endChatEventName).subscribe(async () => {
+      endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+      return;
+    });
+
+    // When conversation ended by agent
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
+      endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter);
+    }
+
+    //Listen to WidgetSize, used for minimize to maximize
+    BroadcastService.getMessageByEventName("WidgetSize").subscribe(msg => {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_SIZE,
+        payload: msg === null || msg === void 0 ? void 0 : msg.payload
+      });
+    });
+
+    // Reset state variables
+    BroadcastService.getMessageByEventName(BroadcastEvent.RaiseErrorEvent).subscribe(() => {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONFIG,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CUSTOM_CONTEXT,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+        payload: undefined
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
+    });
+    return () => {
+      disposeTelemetryLoggers();
+    };
+  }, []);
+  useEffect(() => {
+    // On new message
+    if (state.appStates.conversationState === ConversationState.Active) {
+      chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.onNewMessage(() => {
+        // Track the message count
+        currentMessageCountRef.current++;
+        dispatch({
+          type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
+          payload: currentMessageCountRef.current + 1
+        });
+
+        // New message notification
+        BroadcastService.postMessage({
+          eventName: BroadcastEvent.NewMessageNotification
+        });
+      });
+    }
+  }, [state.appStates.conversationState]);
+  useEffect(() => {
+    canStartProactiveChat.current = state.appStates.conversationState === ConversationState.Closed && !state.appStates.proactiveChatStates.proactiveChatInNewWindow;
+  }, [state.appStates.conversationState, state.appStates.proactiveChatStates.proactiveChatInNewWindow]);
+
+  // Reset the UnreadMessageCount when minimized is toggled and broadcast it.
+  useEffect(() => {
+    if (state.appStates.isMinimized) {
+      ActivityStreamHandler.cork();
+    } else {
+      setTimeout(() => ActivityStreamHandler.uncork(), 500);
+    }
+    currentMessageCountRef.current = -1;
+    dispatch({
+      type: LiveChatWidgetActionType.SET_UNREAD_MESSAGE_COUNT,
+      payload: 0
+    });
+    const customEvent = {
+      elementType: ElementType.Custom,
+      eventName: BroadcastEvent.UnreadMessageCount,
+      payload: 0
+    };
+    BroadcastService.postMessage(customEvent);
+  }, [state.appStates.isMinimized]);
+
+  // Broadcast the UnreadMessageCount state on any change.
+  useEffect(() => {
+    if (state.appStates.isMinimized === true && state.appStates.unreadMessageCount > 0) {
+      const customEvent = {
+        elementType: ElementType.Custom,
+        eventName: BroadcastEvent.UnreadMessageCount,
+        payload: `${state.appStates.unreadMessageCount}`
+      };
+      BroadcastService.postMessage(customEvent);
+    }
+  }, [state.appStates.unreadMessageCount]);
+  useEffect(() => {
+    var _props$webChatContain2;
+    setWebChatStyles({
+      ...webChatStyles,
+      ...((_props$webChatContain2 = props.webChatContainerProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.webChatStyles)
+    });
+  }, [(_props$webChatContain3 = props.webChatContainerProps) === null || _props$webChatContain3 === void 0 ? void 0 : _props$webChatContain3.webChatStyles]);
+
+  // Publish chat widget state
+  useEffect(() => {
+    var _props$chatSDK, _props$chatSDK$omnich, _props$chatSDK2, _props$chatSDK2$omnic, _props$controlProps14;
+    // Only activate these windows events when conversation state is active and chat widget is in popout mode
+    // Ghost chat scenarios
+    /* COMMENTING THIS CODE FOR PARITY WITH OLD LCW
+    if (state.appStates.conversationState === ConversationState.Active &&
+        props.controlProps?.hideStartChatButton === true) {
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        
+        window.onbeforeunload = function () {
+            const prompt = Constants.BrowserUnloadConfirmationMessage;
+            return prompt;
+        };
+          // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        window.onunload = function () {
+            initiateEndChatOnBrowserUnload();
+        };
+    }*/
+
+    widgetStateEventName = getWidgetCacheId(props === null || props === void 0 ? void 0 : (_props$chatSDK = props.chatSDK) === null || _props$chatSDK === void 0 ? void 0 : (_props$chatSDK$omnich = _props$chatSDK.omnichannelConfig) === null || _props$chatSDK$omnich === void 0 ? void 0 : _props$chatSDK$omnich.orgId, props === null || props === void 0 ? void 0 : (_props$chatSDK2 = props.chatSDK) === null || _props$chatSDK2 === void 0 ? void 0 : (_props$chatSDK2$omnic = _props$chatSDK2.omnichannelConfig) === null || _props$chatSDK2$omnic === void 0 ? void 0 : _props$chatSDK2$omnic.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps14 = props.controlProps) === null || _props$controlProps14 === void 0 ? void 0 : _props$controlProps14.widgetInstanceId) ?? "");
+    const chatWidgetStateChangeEvent = {
+      eventName: widgetStateEventName,
+      payload: {
+        ...state
+      }
+    };
+    BroadcastService.postMessage(chatWidgetStateChangeEvent);
+  }, [state]);
+
+  // Initiate End chat from a single point
+  useEffect(() => {
+    if (state.appStates.conversationEndedBy !== undefined) {
+      prepareEndChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state);
+    }
+  }, [state.appStates.conversationEndedBy]);
+
+  // Handle Agent end conversation cases
+  useEffect(() => {
+    if (state.appStates.conversationEndedByAgentEventReceived) {
+      handleAgentEndConversation(props, state, dispatch);
+    }
+  }, [state.appStates.conversationEndedByAgentEventReceived]);
+  const initiateEndChatOnBrowserUnload = () => {
+    var _DataStoreManager$cli;
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.BrowserUnloadEventStarted,
+      Description: "Browser unload event received."
+    });
+    endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, false);
+    // Clean local storage
+    (_DataStoreManager$cli = DataStoreManager.clientDataStore) === null || _DataStoreManager$cli === void 0 ? void 0 : _DataStoreManager$cli.removeData(widgetStateEventName, "localStorage");
+
+    //Dispose calling instance
+    if (voiceVideoCallingSDK) {
+      voiceVideoCallingSDK === null || voiceVideoCallingSDK === void 0 ? void 0 : voiceVideoCallingSDK.close();
+    }
+    //Message for clearing window[popouTab]
+    BroadcastService.postMessage({
+      eventName: BroadcastEvent.ClosePopoutWindow
+    });
+  };
+  const webChatProps = initWebChatComposer(props, chatSDK, setAdapter, state, dispatch, adapter, setWebChatStyles);
+  const setPostChatContextRelay = () => setPostChatContextAndLoadSurvey(chatSDK, dispatch);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const endChatRelay = (adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab) => endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, skipEndChatSDK, skipCloseChat, postMessageToOtherTab);
+  const prepareStartChatRelay = () => prepareStartChat(props, chatSDK, state, dispatch, setAdapter);
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  const initStartChatRelay = (optionalParams, persistedState) => initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
+  const confirmationPaneProps = initConfirmationPropsComposer(props);
+  return /*#__PURE__*/React.createElement(React.Fragment, null, /*#__PURE__*/React.createElement("style", null, `
+            ::-webkit-scrollbar {
+                width: ${scrollbarProps.width};
+            }
+            
+            ::-webkit-scrollbar-track {
+                background: ${scrollbarProps.trackBackgroundColor};
+            }
+            
+            ::-webkit-scrollbar-thumb {
+                background: ${scrollbarProps.thumbBackgroundColor};
+                border-radius: ${scrollbarProps.thumbBorderRadius};
+            }
+            
+            ::-webkit-scrollbar-thumb:hover {
+                background: ${scrollbarProps.thumbHoverColor};
+            } 
+            `), /*#__PURE__*/React.createElement(Composer, _extends({}, webChatProps, {
+    styleOptions: webChatStyles,
+    directLine: ((_props$webChatContain4 = props.webChatContainerProps) === null || _props$webChatContain4 === void 0 ? void 0 : _props$webChatContain4.directLine) ?? adapter ?? defaultWebChatContainerStatefulProps.directLine
+  }), /*#__PURE__*/React.createElement(Stack, {
+    id: widgetElementId,
+    styles: generalStyles,
+    className: (_props$styleProps2 = props.styleProps) === null || _props$styleProps2 === void 0 ? void 0 : _props$styleProps2.className
+  }, !((_props$controlProps15 = props.controlProps) !== null && _props$controlProps15 !== void 0 && _props$controlProps15.hideChatButton) && !((_props$controlProps16 = props.controlProps) !== null && _props$controlProps16 !== void 0 && _props$controlProps16.hideStartChatButton) && shouldShowChatButton(state) && (decodeComponentString((_props$componentOverr = props.componentOverrides) === null || _props$componentOverr === void 0 ? void 0 : _props$componentOverr.chatButton) || /*#__PURE__*/React.createElement(ChatButtonStateful, {
+    buttonProps: props.chatButtonProps,
+    outOfOfficeButtonProps: props.outOfOfficeChatButtonProps,
+    startChat: prepareStartChatRelay
+  })), !((_props$controlProps17 = props.controlProps) !== null && _props$controlProps17 !== void 0 && _props$controlProps17.hideProactiveChatPane) && shouldShowProactiveChatPane(state) && (decodeComponentString((_props$componentOverr2 = props.componentOverrides) === null || _props$componentOverr2 === void 0 ? void 0 : _props$componentOverr2.proactiveChatPane) || /*#__PURE__*/React.createElement(ProactiveChatPaneStateful, {
+    proactiveChatProps: props.proactiveChatPaneProps,
+    startChat: prepareStartChatRelay
+  })), !((_props$controlProps18 = props.controlProps) !== null && _props$controlProps18 !== void 0 && _props$controlProps18.hideHeader) && shouldShowHeader(state) && (decodeComponentString((_props$componentOverr3 = props.componentOverrides) === null || _props$componentOverr3 === void 0 ? void 0 : _props$componentOverr3.header) || /*#__PURE__*/React.createElement(HeaderStateful, {
+    headerProps: props.headerProps,
+    outOfOfficeHeaderProps: props.outOfOfficeHeaderProps,
+    endChat: endChatRelay
+  })), !((_props$controlProps19 = props.controlProps) !== null && _props$controlProps19 !== void 0 && _props$controlProps19.hideLoadingPane) && shouldShowLoadingPane(state) && (decodeComponentString((_props$componentOverr4 = props.componentOverrides) === null || _props$componentOverr4 === void 0 ? void 0 : _props$componentOverr4.loadingPane) || /*#__PURE__*/React.createElement(LoadingPaneStateful, props.loadingPaneProps)), !((_props$controlProps20 = props.controlProps) !== null && _props$controlProps20 !== void 0 && _props$controlProps20.hideOutOfOfficeHoursPane) && shouldShowOutOfOfficeHoursPane(state) && (decodeComponentString((_props$componentOverr5 = props.componentOverrides) === null || _props$componentOverr5 === void 0 ? void 0 : _props$componentOverr5.outOfOfficeHoursPane) || /*#__PURE__*/React.createElement(OutOfOfficeHoursPaneStateful, props.outOfOfficeHoursPaneProps)), !((_props$controlProps21 = props.controlProps) !== null && _props$controlProps21 !== void 0 && _props$controlProps21.hideReconnectChatPane) && shouldShowReconnectChatPane(state) && (decodeComponentString((_props$componentOverr6 = props.componentOverrides) === null || _props$componentOverr6 === void 0 ? void 0 : _props$componentOverr6.reconnectChatPane) || /*#__PURE__*/React.createElement(ReconnectChatPaneStateful, {
+    reconnectChatProps: props.reconnectChatPaneProps,
+    initStartChat: initStartChatRelay
+  })), !((_props$controlProps22 = props.controlProps) !== null && _props$controlProps22 !== void 0 && _props$controlProps22.hidePreChatSurveyPane) && shouldShowPreChatSurveyPane(state) && (decodeComponentString((_props$componentOverr7 = props.componentOverrides) === null || _props$componentOverr7 === void 0 ? void 0 : _props$componentOverr7.preChatSurveyPane) || /*#__PURE__*/React.createElement(PreChatSurveyPaneStateful, {
+    surveyProps: props.preChatSurveyPaneProps,
+    initStartChat: initStartChatRelay
+  })), !((_props$controlProps23 = props.controlProps) !== null && _props$controlProps23 !== void 0 && _props$controlProps23.hideCallingContainer) && shouldShowCallingContainer(state) && /*#__PURE__*/React.createElement(CallingContainerStateful, _extends({
+    voiceVideoCallingSdk: voiceVideoCallingSDK
+  }, props.callingContainerProps)), !((_props$controlProps24 = props.controlProps) !== null && _props$controlProps24 !== void 0 && _props$controlProps24.hideWebChatContainer) && shouldShowWebChatContainer(state) && (decodeComponentString((_props$componentOverr8 = props.componentOverrides) === null || _props$componentOverr8 === void 0 ? void 0 : _props$componentOverr8.webChatContainer) || /*#__PURE__*/React.createElement(WebChatContainerStateful, props.webChatContainerProps)), !((_props$controlProps25 = props.controlProps) !== null && _props$controlProps25 !== void 0 && _props$controlProps25.hideConfirmationPane) && shouldShowConfirmationPane(state) && (decodeComponentString((_props$componentOverr9 = props.componentOverrides) === null || _props$componentOverr9 === void 0 ? void 0 : _props$componentOverr9.confirmationPane) || /*#__PURE__*/React.createElement(ConfirmationPaneStateful, _extends({}, confirmationPaneProps, {
+    setPostChatContext: setPostChatContextRelay
+  }))), !((_props$controlProps26 = props.controlProps) !== null && _props$controlProps26 !== void 0 && _props$controlProps26.hidePostChatLoadingPane) && shouldShowPostChatLoadingPane(state) && (decodeComponentString((_props$componentOverr10 = props.componentOverrides) === null || _props$componentOverr10 === void 0 ? void 0 : _props$componentOverr10.postChatLoadingPane) || /*#__PURE__*/React.createElement(PostChatLoadingPaneStateful, props.postChatLoadingPaneProps)), shouldShowPostChatSurveyPane(state) && (decodeComponentString((_props$componentOverr11 = props.componentOverrides) === null || _props$componentOverr11 === void 0 ? void 0 : _props$componentOverr11.postChatSurveyPane) || /*#__PURE__*/React.createElement(PostChatSurveyPaneStateful, _extends({}, props.postChatSurveyPaneProps, props.chatSDK))), createFooter(props, state), shouldShowEmailTranscriptPane(state) && (decodeComponentString((_props$componentOverr12 = props.componentOverrides) === null || _props$componentOverr12 === void 0 ? void 0 : _props$componentOverr12.emailTranscriptPane) || /*#__PURE__*/React.createElement(EmailTranscriptPaneStateful, props.emailTranscriptPane)))));
+};
+export default LiveChatWidgetStateful;