@microsoft/omnichannel-chat-widget 0.1.0-main.01a30be

package/lib/esm/components/livechatwidget/common/setPostChatContextAndLoadSurvey.js

@@ -0,0 +1,289 @@
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { ConversationState } from "../../../contexts/common/ConversationState";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { Constants } from "../../../common/Constants";
+import { endChat } from "./endChat";
+import { PostChatSurveyMode } from "../../postchatsurveypanestateful/enums/PostChatSurveyMode";
+import { addDelayInMs } from "../../../common/utils";
+import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
+import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
+import { ConversationEndEntity } from "../../../contexts/common/ConversationEndEntity";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const setPostChatContextAndLoadSurvey = async (chatSDK, dispatch, persistedChat) => {
+  try {
+    if (!persistedChat) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      const context = await chatSDK.getPostChatSurveyContext();
+      TelemetryHelper.logSDKEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.PostChatContextCallSucceed,
+        Description: "Postchat context call succeed."
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_POST_CHAT_CONTEXT,
+        payload: context
+      });
+    }
+  } catch (ex) {
+    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.PostChatContextCallFailed,
+      ExceptionDetails: {
+        exception: ex
+      }
+    });
+  }
+
+  // eslint-disable-next-line @typescript-eslint/no-unused-vars
+  BroadcastService.getMessageByEventName("LoadPostChatSurvey").subscribe(msg => {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Postchat
+    });
+  });
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const checkPostChatEnabled = (props, state) => {
+  var _props$chatConfig, _props$chatConfig$Liv, _state$domainStates$l, _state$domainStates$l2;
+  const isPostChatEnabled = ((_props$chatConfig = props.chatConfig) === null || _props$chatConfig === void 0 ? void 0 : (_props$chatConfig$Liv = _props$chatConfig.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig$Liv === void 0 ? void 0 : _props$chatConfig$Liv.msdyn_postconversationsurveyenable) ?? ((_state$domainStates$l = state.domainStates.liveChatConfig) === null || _state$domainStates$l === void 0 ? void 0 : (_state$domainStates$l2 = _state$domainStates$l.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l2 === void 0 ? void 0 : _state$domainStates$l2.msdyn_postconversationsurveyenable);
+  return isPostChatEnabled === Constants.true;
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const initiatePostChat = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state) => {
+  // Check if Postchat already in progress and handle case where chat is ended by customer
+  if (state.appStates.postChatWorkflowInProgress && state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+    return;
+  }
+
+  // Conversation Details call required by customer as well as agent 
+  const conversationDetails = await getConversationDetailsCall(chatSDK);
+  // Start Postchat workflow
+  dispatch({
+    type: LiveChatWidgetActionType.SET_POST_CHAT_WORKFLOW_IN_PROGRESS,
+    payload: true
+  });
+
+  // Below logic checks if agent or bot or noone joins conversation and handles them separately
+  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === Constants.userParticipantTypeTag) {
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
+      // Set use bot settings to false
+      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
+    } else if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
+      await postChatInitiatedByAgent(props, setWebChatStyles, dispatch, state);
+    } else {
+      const error = `Conversation was Ended after agent joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  } else if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.participantType) === Constants.botParticipantTypeTag) {
+    // Set Use bot survey to true
+    dispatch({
+      type: LiveChatWidgetActionType.SET_SHOULD_USE_BOT_SURVEY,
+      payload: true
+    });
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
+      // Set use bot settings to true
+      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, true);
+    } else if (state.appStates.conversationEndedBy === ConversationEndEntity.Agent) {
+      await postChatInitiatedByBot(props, setWebChatStyles, dispatch, state);
+    } else {
+      const error = `Conversation was Ended after bot joined but App State was not set correctly: conversationEndedBy = ${state.appStates.conversationEndedBy}`;
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  } else {
+    if (state.appStates.conversationEndedBy === ConversationEndEntity.Customer) {
+      // No one has joined chat will be handled by postChat customer
+      await postChatInitiatedByCustomer(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, false);
+    } else {
+      const error = `ConversationDetails and App state was not set correctly: conversationDetails = ${JSON.stringify(conversationDetails)} , conversationEndedBy = ${state.appStates.conversationEndedBy}`;
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  }
+};
+
+// Function for link mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const linkModePostChatWorkflow = (props, dispatch, setWebChatStyles) => {
+  var _props$webChatContain, _props$webChatContain2;
+  TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.LinkModePostChatWorkflowStarted
+  });
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: ConversationState.InActive
+  });
+
+  // Disable SendBox
+  if ((props === null || props === void 0 ? void 0 : (_props$webChatContain = props.webChatContainerProps) === null || _props$webChatContain === void 0 ? void 0 : (_props$webChatContain2 = _props$webChatContain.renderingMiddlewareProps) === null || _props$webChatContain2 === void 0 ? void 0 : _props$webChatContain2.hideSendboxOnConversationEnd) !== false) {
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    setWebChatStyles(styles => {
+      return {
+        ...styles,
+        hideSendBox: true
+      };
+    });
+  }
+};
+
+// Function for embed mode postchat workflow which is essentially same for both customer and agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const embedModePostChatWorkflow = async (dispatch, state) => {
+  TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.EmbedModePostChatWorkflowStarted
+  });
+  if (state.domainStates.postChatContext) {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.PostchatLoading
+    });
+    await addDelayInMs(Constants.PostChatLoadingDurationInMs);
+    const loadPostChatEvent = {
+      eventName: BroadcastEvent.LoadPostChatSurvey
+    };
+    BroadcastService.postMessage(loadPostChatEvent);
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: postChatContext = ${state.domainStates.postChatContext}`;
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+    throw new Error(error);
+  }
+};
+
+// Function will handle only postchat cases initiated by customer
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const postChatInitiatedByCustomer = async (props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, state, conversationDetails, shouldUseBotSetting) => {
+  let postChatSurveyMode = "";
+  if (shouldUseBotSetting) {
+    var _props$chatConfig2, _props$chatConfig2$Li, _state$domainStates$l3, _state$domainStates$l4;
+    postChatSurveyMode = ((_props$chatConfig2 = props.chatConfig) === null || _props$chatConfig2 === void 0 ? void 0 : (_props$chatConfig2$Li = _props$chatConfig2.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig2$Li === void 0 ? void 0 : _props$chatConfig2$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l3 = state.domainStates.liveChatConfig) === null || _state$domainStates$l3 === void 0 ? void 0 : (_state$domainStates$l4 = _state$domainStates$l3.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l4 === void 0 ? void 0 : _state$domainStates$l4.msdyn_postconversationsurveybotsurveymode);
+  } else {
+    var _props$chatConfig3, _props$chatConfig3$Li, _state$domainStates$l5, _state$domainStates$l6;
+    postChatSurveyMode = ((_props$chatConfig3 = props.chatConfig) === null || _props$chatConfig3 === void 0 ? void 0 : (_props$chatConfig3$Li = _props$chatConfig3.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig3$Li === void 0 ? void 0 : _props$chatConfig3$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l5 = state.domainStates.liveChatConfig) === null || _state$domainStates$l5 === void 0 ? void 0 : (_state$domainStates$l6 = _state$domainStates$l5.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l6 === void 0 ? void 0 : _state$domainStates$l6.msdyn_postconversationsurveymode);
+  }
+  // Check if agent or bot has joined conversation
+  if ((conversationDetails === null || conversationDetails === void 0 ? void 0 : conversationDetails.canRenderPostChat) === Constants.truePascal) {
+    TelemetryHelper.logActionEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.PostChatWorkflowFromCustomer,
+      Description: shouldUseBotSetting ? "PostChat Workflow was started by customer using bot settings" : "PostChat Workflow was started by customer using agent settings"
+    });
+    const chatSession = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
+    if (chatSession) {
+      // eslint-disable-next-line @typescript-eslint/no-explicit-any
+      chatSDK.chatToken = chatSession.chatToken ?? {};
+      chatSDK.requestId = chatSession.requestId;
+    }
+    // End chat call to end chatsdk but not close chat, only if chat ended by customer
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, true, false);
+    if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+      await embedModePostChatWorkflow(dispatch, state);
+    } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+      linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
+    } else {
+      const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
+      TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.AppStatesException,
+        ExceptionDetails: {
+          exception: error
+        }
+      });
+      throw new Error(error);
+    }
+  } else {
+    // Agent did not join chat so end chat normally
+    await endChat(props, chatSDK, setAdapter, setWebChatStyles, dispatch, adapter, false, false, true);
+  }
+};
+
+// Function will handle only postchat cases initiated by agent
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const postChatInitiatedByAgent = async (props, setWebChatStyles, dispatch, state) => {
+  var _props$chatConfig4, _props$chatConfig4$Li, _state$domainStates$l7, _state$domainStates$l8;
+  const postChatSurveyMode = ((_props$chatConfig4 = props.chatConfig) === null || _props$chatConfig4 === void 0 ? void 0 : (_props$chatConfig4$Li = _props$chatConfig4.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig4$Li === void 0 ? void 0 : _props$chatConfig4$Li.msdyn_postconversationsurveymode) ?? ((_state$domainStates$l7 = state.domainStates.liveChatConfig) === null || _state$domainStates$l7 === void 0 ? void 0 : (_state$domainStates$l8 = _state$domainStates$l7.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l8 === void 0 ? void 0 : _state$domainStates$l8.msdyn_postconversationsurveymode);
+  TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.PostChatWorkflowFromAgent,
+    Description: "PostChat Workflow was started by agent"
+  });
+  if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+    await embedModePostChatWorkflow(dispatch, state);
+  } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveymode = ${postChatSurveyMode}`;
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+    throw new Error(error);
+  }
+};
+
+// Function will handle only postchat cases initiated by bot
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const postChatInitiatedByBot = async (props, setWebChatStyles, dispatch, state) => {
+  var _props$chatConfig5, _props$chatConfig5$Li, _state$domainStates$l9, _state$domainStates$l10;
+  const postChatSurveyMode = ((_props$chatConfig5 = props.chatConfig) === null || _props$chatConfig5 === void 0 ? void 0 : (_props$chatConfig5$Li = _props$chatConfig5.LiveWSAndLiveChatEngJoin) === null || _props$chatConfig5$Li === void 0 ? void 0 : _props$chatConfig5$Li.msdyn_postconversationsurveybotsurveymode) ?? ((_state$domainStates$l9 = state.domainStates.liveChatConfig) === null || _state$domainStates$l9 === void 0 ? void 0 : (_state$domainStates$l10 = _state$domainStates$l9.LiveWSAndLiveChatEngJoin) === null || _state$domainStates$l10 === void 0 ? void 0 : _state$domainStates$l10.msdyn_postconversationsurveybotsurveymode);
+  TelemetryHelper.logActionEvent(LogLevel.INFO, {
+    Event: TelemetryEvent.PostChatWorkflowFromBot,
+    Description: "PostChat Workflow was started by bot"
+  });
+  if (postChatSurveyMode === PostChatSurveyMode.Embed) {
+    await embedModePostChatWorkflow(dispatch, state);
+  } else if (postChatSurveyMode === PostChatSurveyMode.Link) {
+    linkModePostChatWorkflow(props, dispatch, setWebChatStyles);
+  } else {
+    const error = `Conversation was Ended but App State was not set correctly: msdyn_postconversationsurveybotsurveymode = ${postChatSurveyMode}`;
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.AppStatesException,
+      ExceptionDetails: {
+        exception: error
+      }
+    });
+    throw new Error(error);
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const getConversationDetailsCall = async chatSDK => {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let conversationDetails = undefined;
+  try {
+    conversationDetails = await chatSDK.getConversationDetails();
+  } catch (error) {
+    TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.GetConversationDetailsCallFailed,
+      ExceptionDetails: {
+        exception: `Get Conversation Details Call Failed : ${error}`
+      }
+    });
+    NotificationHandler.notifyError(NotificationScenarios.Connection, "Get Conversation Details Call Failed: " + error);
+  }
+  return conversationDetails;
+};
+export { setPostChatContextAndLoadSurvey, checkPostChatEnabled, initiatePostChat };

package/lib/esm/components/livechatwidget/common/shareObservable.js

@@ -0,0 +1,35 @@
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+export function shareObservable(observable) {
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let observers = [];
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let subscription;
+
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  return new window.Observable(observer => {
+    if (!subscription) {
+      subscription = observable.subscribe({
+        complete() {
+          observers.forEach(observer => observer.complete());
+        },
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        error(err) {
+          observers.forEach(observer => observer.error(err));
+        },
+        // eslint-disable-next-line @typescript-eslint/no-explicit-any
+        next(value) {
+          observers.forEach(observer => observer.next(value));
+        }
+      });
+    }
+    observers.push(observer);
+    return () => {
+      observers = observers.filter(o => o !== observer);
+      if (!observers.length) {
+        subscription.unsubscribe();
+        subscription = null;
+      }
+    };
+  });
+}

package/lib/esm/components/livechatwidget/common/startChat.js

@@ -0,0 +1,348 @@
+import { BroadcastEvent, LogLevel, TelemetryEvent } from "../../../common/telemetry/TelemetryConstants";
+import { ChatSDKError, LiveWorkItemState } from "../../../common/Constants";
+import { createTimer, getStateFromCache, isUndefinedOrEmpty } from "../../../common/utils";
+import { getAuthClientFunction, handleAuthentication } from "./authHelper";
+import { ActivityStreamHandler } from "./ActivityStreamHandler";
+import { BroadcastService } from "@microsoft/omnichannel-chat-components";
+import { ConversationState } from "../../../contexts/common/ConversationState";
+import { LiveChatWidgetActionType } from "../../../contexts/common/LiveChatWidgetActionType";
+import { NotificationHandler } from "../../webchatcontainerstateful/webchatcontroller/notification/NotificationHandler";
+import { NotificationScenarios } from "../../webchatcontainerstateful/webchatcontroller/enums/NotificationScenarios";
+import { TelemetryHelper } from "../../../common/telemetry/TelemetryHelper";
+import { TelemetryTimers } from "../../../common/telemetry/TelemetryManager";
+import { createAdapter } from "./createAdapter";
+import { createOnNewAdapterActivityHandler } from "../../../plugins/newMessageEventHandler";
+import { handleChatReconnect } from "./reconnectChatHelper";
+import { setPostChatContextAndLoadSurvey } from "./setPostChatContextAndLoadSurvey";
+import { updateSessionDataForTelemetry } from "./updateSessionDataForTelemetry";
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+let optionalParams = {};
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+let widgetInstanceId;
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const prepareStartChat = async (props, chatSDK, state, dispatch, setAdapter) => {
+  var _props$controlProps;
+  optionalParams = {}; //Resetting to ensure no stale values
+  widgetInstanceId = props === null || props === void 0 ? void 0 : (_props$controlProps = props.controlProps) === null || _props$controlProps === void 0 ? void 0 : _props$controlProps.widgetInstanceId;
+
+  // reconnect > chat from cache
+  await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+
+  // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
+  if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
+    return;
+  }
+
+  // Can connect to existing chat session
+  if (await canConnectToExistingChat(props, chatSDK, state, dispatch, setAdapter)) {
+    return;
+  }
+
+  // Setting Proactive chat settings
+  const isProactiveChat = state.appStates.conversationState === ConversationState.ProactiveChat;
+  const isPreChatEnabledInProactiveChat = state.appStates.proactiveChatStates.proactiveChatEnablePrechat;
+
+  //Setting PreChat and intiate chat
+  setPreChatAndInitiateChat(chatSDK, dispatch, setAdapter, isProactiveChat, isPreChatEnabledInProactiveChat, undefined, props);
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const setPreChatAndInitiateChat = async (chatSDK, dispatch, setAdapter, isProactiveChat, proactiveChatEnablePrechatState, state, props) => {
+  //Handle reconnect scenario
+  if (state) {
+    await handleChatReconnect(chatSDK, props, dispatch, setAdapter, initStartChat, state);
+    // If chat reconnect has kicked in chat state will become Active or Reconnect. So just exit, else go next
+    if (state.appStates.conversationState === ConversationState.Active || state.appStates.conversationState === ConversationState.ReconnectChat) {
+      return;
+    }
+  }
+
+  // Getting prechat Survey Context
+  const parseToJson = false;
+  const preChatSurveyResponse = await chatSDK.getPreChatSurvey(parseToJson);
+  const showPrechat = isProactiveChat ? preChatSurveyResponse && proactiveChatEnablePrechatState : preChatSurveyResponse;
+  if (showPrechat) {
+    dispatch({
+      type: LiveChatWidgetActionType.SET_PRE_CHAT_SURVEY_RESPONSE,
+      payload: preChatSurveyResponse
+    });
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Prechat
+    });
+    return;
+  }
+
+  //Initiate start chat
+  dispatch({
+    type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+    payload: ConversationState.Loading
+  });
+  const optionalParams = {
+    isProactiveChat
+  };
+  await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams);
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const initStartChat = async (chatSDK, dispatch, setAdapter, props, params, persistedState) => {
+  var _props$controlProps2;
+  let isStartChatSuccessful = false;
+  const chatConfig = props === null || props === void 0 ? void 0 : props.chatConfig;
+  const getAuthToken = props === null || props === void 0 ? void 0 : props.getAuthToken;
+  const hideErrorUIPane = props === null || props === void 0 ? void 0 : (_props$controlProps2 = props.controlProps) === null || _props$controlProps2 === void 0 ? void 0 : _props$controlProps2.hideErrorUIPane;
+  try {
+    var _newAdapter$activity$, _TelemetryTimers$Widg;
+    //Start widget load timer
+    TelemetryTimers.WidgetLoadTimer = createTimer();
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.WidgetLoadStarted,
+      Description: "Widget loading started"
+    });
+    const authClientFunction = getAuthClientFunction(chatConfig);
+    if (getAuthToken && authClientFunction) {
+      // set auth token to chat sdk before start chat
+      const authSuccess = await handleAuthentication(chatSDK, chatConfig, getAuthToken);
+      if (!authSuccess) {
+        dispatch({
+          type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+          payload: ConversationState.Closed
+        });
+        return;
+      }
+    }
+
+    //Check if chat retrieved from cache
+    if (persistedState || params !== null && params !== void 0 && params.liveChatContext) {
+      var _persistedState$domai, _persistedState$domai2, _persistedState$domai3, _persistedState$domai4, _persistedState$domai5;
+      BroadcastService.postMessage({
+        eventName: BroadcastEvent.ChatRetrievedFromCache,
+        payload: {
+          chatId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai = persistedState.domainStates) === null || _persistedState$domai === void 0 ? void 0 : (_persistedState$domai2 = _persistedState$domai.liveChatContext) === null || _persistedState$domai2 === void 0 ? void 0 : (_persistedState$domai3 = _persistedState$domai2.chatToken) === null || _persistedState$domai3 === void 0 ? void 0 : _persistedState$domai3.chatId,
+          requestId: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai4 = persistedState.domainStates) === null || _persistedState$domai4 === void 0 ? void 0 : (_persistedState$domai5 = _persistedState$domai4.liveChatContext) === null || _persistedState$domai5 === void 0 ? void 0 : _persistedState$domai5.requestId
+        }
+      });
+    }
+    try {
+      var _window$Microsoft, _window$Microsoft$Dyn, _window$Microsoft$Dyn2, _window$Microsoft$Dyn3;
+      // Set custom context params
+      setCustomContextParams(chatSDK);
+      const defaultOptionalParams = {
+        sendDefaultInitContext: true,
+        isProactiveChat: !!(params !== null && params !== void 0 && params.isProactiveChat),
+        portalContactId: (_window$Microsoft = window.Microsoft) === null || _window$Microsoft === void 0 ? void 0 : (_window$Microsoft$Dyn = _window$Microsoft.Dynamic365) === null || _window$Microsoft$Dyn === void 0 ? void 0 : (_window$Microsoft$Dyn2 = _window$Microsoft$Dyn.Portal) === null || _window$Microsoft$Dyn2 === void 0 ? void 0 : (_window$Microsoft$Dyn3 = _window$Microsoft$Dyn2.User) === null || _window$Microsoft$Dyn3 === void 0 ? void 0 : _window$Microsoft$Dyn3.contactId
+      };
+      const startChatOptionalParams = Object.assign({}, params, optionalParams, defaultOptionalParams);
+      await chatSDK.startChat(startChatOptionalParams);
+      isStartChatSuccessful = true;
+    } catch (error) {
+      TelemetryHelper.logSDKEvent(LogLevel.ERROR, {
+        Event: TelemetryEvent.StartChatMethodException,
+        ExceptionDetails: {
+          exception: `Failed to setup startChat: ${error}`
+        }
+      });
+      isStartChatSuccessful = false;
+      return;
+    }
+
+    // New adapter creation
+    const newAdapter = await createAdapter(chatSDK);
+    setAdapter(newAdapter);
+    const chatToken = await chatSDK.getChatToken();
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CHAT_TOKEN,
+      payload: chatToken
+    });
+    newAdapter === null || newAdapter === void 0 ? void 0 : (_newAdapter$activity$ = newAdapter.activity$) === null || _newAdapter$activity$ === void 0 ? void 0 : _newAdapter$activity$.subscribe(createOnNewAdapterActivityHandler(chatToken === null || chatToken === void 0 ? void 0 : chatToken.chatId, chatToken === null || chatToken === void 0 ? void 0 : chatToken.visitorId));
+    if (persistedState) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_WIDGET_STATE,
+        payload: persistedState
+      });
+      setPostChatContextAndLoadSurvey(chatSDK, dispatch, true);
+      return;
+    }
+
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    const liveChatContext = await (chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.getCurrentLiveChatContext());
+    dispatch({
+      type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+      payload: liveChatContext
+    });
+
+    // Set app state to Active
+    if (isStartChatSuccessful) {
+      ActivityStreamHandler.uncork();
+      // Update start chat failure app state if chat loads successfully
+      dispatch({
+        type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
+        payload: false
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.Active
+      });
+    }
+    TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+      Event: TelemetryEvent.WidgetLoadComplete,
+      Description: "Widget load complete",
+      ElapsedTimeInMilliseconds: TelemetryTimers === null || TelemetryTimers === void 0 ? void 0 : (_TelemetryTimers$Widg = TelemetryTimers.WidgetLoadTimer) === null || _TelemetryTimers$Widg === void 0 ? void 0 : _TelemetryTimers$Widg.milliSecondsElapsed
+    });
+
+    // Set post chat context in state, no survey load
+    setPostChatContextAndLoadSurvey(chatSDK, dispatch);
+
+    // Updating chat session detail for telemetry
+    await updateSessionDataForTelemetry(chatSDK, dispatch);
+  } catch (ex) {
+    TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.WidgetLoadFailed,
+      ExceptionDetails: {
+        Exception: `Widget load Failed: ${ex}`
+      }
+    });
+    NotificationHandler.notifyError(NotificationScenarios.Connection, "Start Chat Failed: " + ex);
+    // eslint-disable-next-line @typescript-eslint/no-explicit-any
+    if (ex.message === ChatSDKError.WidgetUseOutsideOperatingHour) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_OUTSIDE_OPERATING_HOURS,
+        payload: true
+      });
+      dispatch({
+        type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+        payload: ConversationState.OutOfOffice
+      });
+      return;
+    }
+    if (!hideErrorUIPane) {
+      // Set app state to failing start chat if hideErrorUI is not turned on
+      dispatch({
+        type: LiveChatWidgetActionType.SET_START_CHAT_FAILING,
+        payload: true
+      });
+      TelemetryHelper.logLoadingEvent(LogLevel.INFO, {
+        Event: TelemetryEvent.ErrorUIPaneLoaded,
+        Description: "Error UI Pane Loaded"
+      });
+    }
+    // Show the loading pane in other cases for failure, this will help for both hideStartChatButton case
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Loading
+    });
+
+    // If sessionInit was successful but LCW startchat failed due to some reason e.g adapter didn't load
+    // we need to directly endChat to avoid leaving ghost chats in OC, not disturbing any other UI state 
+    if (isStartChatSuccessful === true) {
+      await forceEndChat(chatSDK);
+    }
+  } finally {
+    optionalParams = {};
+    widgetInstanceId = "";
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const forceEndChat = async chatSDK => {
+  TelemetryHelper.logLoadingEvent(LogLevel.ERROR, {
+    Event: TelemetryEvent.WidgetLoadFailed,
+    ExceptionDetails: {
+      Exception: "SessionInit was successful, but widget load failed."
+    }
+  });
+  chatSDK === null || chatSDK === void 0 ? void 0 : chatSDK.endChat();
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const canConnectToExistingChat = async (props, chatSDK, state, dispatch, setAdapter) => {
+  var _chatSDK$omnichannelC, _chatSDK$omnichannelC2, _props$controlProps3, _persistedState$domai6;
+  // By pass this function in case of popout chat
+  if (state.appStates.hideStartChatButton === true) {
+    return false;
+  }
+  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC === void 0 ? void 0 : _chatSDK$omnichannelC.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC2 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC2 === void 0 ? void 0 : _chatSDK$omnichannelC2.widgetId, (props === null || props === void 0 ? void 0 : (_props$controlProps3 = props.controlProps) === null || _props$controlProps3 === void 0 ? void 0 : _props$controlProps3.widgetInstanceId) ?? "");
+
+  //Connect to only active chat session
+  if (persistedState && !isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai6 = persistedState.domainStates) === null || _persistedState$domai6 === void 0 ? void 0 : _persistedState$domai6.liveChatContext)) {
+    var _persistedState$domai7;
+    dispatch({
+      type: LiveChatWidgetActionType.SET_CONVERSATION_STATE,
+      payload: ConversationState.Loading
+    });
+    const optionalParams = {
+      liveChatContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai7 = persistedState.domainStates) === null || _persistedState$domai7 === void 0 ? void 0 : _persistedState$domai7.liveChatContext
+    };
+    await initStartChat(chatSDK, dispatch, setAdapter, props, optionalParams, persistedState);
+    return true;
+  } else {
+    return false;
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const setCustomContextParams = chatSDK => {
+  var _chatSDK$omnichannelC3, _chatSDK$omnichannelC4, _persistedState$domai8;
+  // Add custom context only for unauthenticated chat
+  const persistedState = getStateFromCache(chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC3 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC3 === void 0 ? void 0 : _chatSDK$omnichannelC3.orgId, chatSDK === null || chatSDK === void 0 ? void 0 : (_chatSDK$omnichannelC4 = chatSDK.omnichannelConfig) === null || _chatSDK$omnichannelC4 === void 0 ? void 0 : _chatSDK$omnichannelC4.widgetId, widgetInstanceId ?? "");
+  if (!isUndefinedOrEmpty(persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai8 = persistedState.domainStates) === null || _persistedState$domai8 === void 0 ? void 0 : _persistedState$domai8.customContext)) {
+    var _persistedState$domai9, _persistedState$domai10;
+    if (persistedState !== null && persistedState !== void 0 && (_persistedState$domai9 = persistedState.domainStates.liveChatConfig) !== null && _persistedState$domai9 !== void 0 && _persistedState$domai9.LiveChatConfigAuthSettings) {
+      const errorMessage = "Use of custom context with authenticated chat is deprecated. The chat would not go through.";
+      TelemetryHelper.logSDKEvent(LogLevel.WARN, {
+        Event: TelemetryEvent.StartChatMethodException,
+        ExceptionDetails: {
+          exception: errorMessage
+        }
+      });
+      throw new Error(errorMessage);
+    }
+    optionalParams = Object.assign({}, optionalParams, {
+      customContext: persistedState === null || persistedState === void 0 ? void 0 : (_persistedState$domai10 = persistedState.domainStates) === null || _persistedState$domai10 === void 0 ? void 0 : _persistedState$domai10.customContext
+    });
+  }
+};
+
+// eslint-disable-next-line @typescript-eslint/no-explicit-any
+const checkIfConversationStillValid = async (chatSDK, dispatch, state) => {
+  var _state$domainStates, _state$domainStates$l;
+  const requestId = (_state$domainStates = state.domainStates) === null || _state$domainStates === void 0 ? void 0 : (_state$domainStates$l = _state$domainStates.liveChatContext) === null || _state$domainStates$l === void 0 ? void 0 : _state$domainStates$l.requestId;
+  // eslint-disable-next-line @typescript-eslint/no-explicit-any
+  let conversationDetails = undefined;
+
+  //Preserve old requestId
+  const oldRequestId = chatSDK.requestId ?? "";
+  dispatch({
+    type: LiveChatWidgetActionType.SET_INITIAL_CHAT_SDK_REQUEST_ID,
+    payload: oldRequestId
+  });
+  try {
+    chatSDK.requestId = requestId;
+    conversationDetails = await chatSDK.getConversationDetails();
+    if (Object.keys(conversationDetails).length === 0) {
+      chatSDK.requestId = oldRequestId;
+      return false;
+    }
+    if (conversationDetails.state === LiveWorkItemState.Closed || conversationDetails.state === LiveWorkItemState.WrapUp) {
+      dispatch({
+        type: LiveChatWidgetActionType.SET_LIVE_CHAT_CONTEXT,
+        payload: undefined
+      });
+      chatSDK.requestId = oldRequestId;
+      return false;
+    }
+    return true;
+  } catch (erorr) {
+    TelemetryHelper.logActionEvent(LogLevel.ERROR, {
+      Event: TelemetryEvent.GetConversationDetailsException,
+      ExceptionDetails: {
+        exception: `Conversation is not valid: ${erorr}`
+      }
+    });
+    chatSDK.requestId = oldRequestId;
+    return false;
+  }
+};
+export { prepareStartChat, initStartChat, setPreChatAndInitiateChat, checkIfConversationStillValid };