@escalated-dev/escalated 0.8.0 → 0.9.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (116) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +380 -361
  3. package/package.json +85 -84
  4. package/src/components/ActiveChatsPanel.vue +246 -246
  5. package/src/components/AdminDashboard.stories.js +1423 -1423
  6. package/src/components/AttachmentList.vue +65 -65
  7. package/src/components/ChatActionBar.vue +226 -226
  8. package/src/components/ChatBubble.vue +162 -162
  9. package/src/components/ChatComposer.vue +308 -308
  10. package/src/components/ChatQueue.vue +222 -222
  11. package/src/components/ChatThread.vue +197 -197
  12. package/src/components/CustomTicketActions.stories.js +71 -0
  13. package/src/components/CustomTicketActions.vue +101 -0
  14. package/src/components/EscalatedLayout.vue +619 -604
  15. package/src/components/FollowButton.vue +20 -1
  16. package/src/components/MentionDropdown.vue +154 -154
  17. package/src/components/MetricComparison.vue +89 -89
  18. package/src/components/PercentileChart.vue +67 -67
  19. package/src/components/PeriodSelector.vue +98 -98
  20. package/src/components/PresenceIndicator.vue +228 -213
  21. package/src/components/ReplyComposer.vue +336 -336
  22. package/src/components/ReplyThread.vue +153 -153
  23. package/src/components/ReportChart.vue +395 -395
  24. package/src/components/ReportExportButton.vue +108 -108
  25. package/src/components/SaveViewDialog.vue +172 -172
  26. package/src/components/SavedViewSidebar.vue +208 -208
  27. package/src/components/SkillTagManager.vue +3 -0
  28. package/src/components/SnoozeButton.vue +247 -247
  29. package/src/components/TicketFilters.vue +270 -270
  30. package/src/components/TicketList.vue +655 -655
  31. package/src/components/TicketSidebar.vue +4 -0
  32. package/src/components/TicketSplitDialog.vue +98 -98
  33. package/src/components/TicketSubjects.stories.js +63 -0
  34. package/src/components/TicketSubjects.vue +107 -0
  35. package/src/components/TwoFactorSetup.vue +1 -37
  36. package/src/components/VariableTokenInput.vue +111 -111
  37. package/src/components/WorkflowActionConfig.vue +287 -287
  38. package/src/components/WorkflowActionList.vue +350 -350
  39. package/src/components/WorkflowConditionBuilder.vue +265 -265
  40. package/src/components/WorkflowTriggerSelector.vue +125 -125
  41. package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
  42. package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
  43. package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
  44. package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
  45. package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
  46. package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
  47. package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
  48. package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
  49. package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
  50. package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
  51. package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
  52. package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
  53. package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
  54. package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
  55. package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
  56. package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
  57. package/src/composables/useChat.js +187 -187
  58. package/src/composables/useI18n.js +102 -102
  59. package/src/composables/useMentions.js +134 -134
  60. package/src/composables/usePermissions.js +31 -0
  61. package/src/composables/useRealtime.js +182 -182
  62. package/src/index.js +85 -84
  63. package/src/locales/README.md +13 -13
  64. package/src/locales/ar.json +727 -727
  65. package/src/locales/de.json +690 -690
  66. package/src/locales/en.json +889 -729
  67. package/src/locales/es.json +691 -691
  68. package/src/locales/fr.json +691 -691
  69. package/src/locales/index.js +16 -16
  70. package/src/locales/it.json +727 -727
  71. package/src/locales/ja.json +727 -727
  72. package/src/locales/ko.json +727 -727
  73. package/src/locales/nl.json +727 -727
  74. package/src/locales/pl.json +727 -727
  75. package/src/locales/pt-BR.json +727 -727
  76. package/src/locales/ru.json +727 -727
  77. package/src/locales/tr.json +727 -727
  78. package/src/locales/zh-CN.json +727 -727
  79. package/src/pages/Admin/Newsletters/Compose.vue +192 -0
  80. package/src/pages/Admin/Newsletters/Edit.vue +24 -0
  81. package/src/pages/Admin/Newsletters/Index.vue +141 -0
  82. package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
  83. package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
  84. package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
  85. package/src/pages/Admin/Newsletters/Settings.vue +85 -0
  86. package/src/pages/Admin/Newsletters/Show.vue +140 -0
  87. package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
  88. package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
  89. package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
  90. package/src/pages/Admin/Newsletters/usePreview.js +44 -0
  91. package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
  92. package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
  93. package/src/pages/Admin/Reports/Cohorts.vue +180 -180
  94. package/src/pages/Admin/Reports/Comparison.vue +141 -141
  95. package/src/pages/Admin/Reports/Dashboard.vue +226 -226
  96. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
  97. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
  98. package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
  99. package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
  100. package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
  101. package/src/pages/Admin/Settings.vue +1008 -1008
  102. package/src/pages/Admin/Skills/Form.vue +30 -10
  103. package/src/pages/Admin/Tickets/Index.vue +126 -126
  104. package/src/pages/Admin/Tickets/Show.vue +254 -249
  105. package/src/pages/Admin/Users/Index.vue +145 -145
  106. package/src/pages/Admin/Workflows/Builder.vue +207 -207
  107. package/src/pages/Admin/Workflows/Index.vue +235 -235
  108. package/src/pages/Admin/Workflows/Logs.vue +286 -286
  109. package/src/pages/Agent/TicketIndex.vue +112 -112
  110. package/src/pages/Agent/TicketShow.vue +547 -494
  111. package/src/pages/Customer/Index.vue +56 -56
  112. package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
  113. package/src/plugin.js +175 -175
  114. package/src/utils/mentionHighlight.js +24 -24
  115. package/src/widget/EscalatedWidget.vue +804 -804
  116. package/src/widget/index.js +254 -254
@@ -1,162 +1,162 @@
1
- <script setup>
2
- import { computed, inject } from 'vue';
3
- import { timeAgo } from '../utils/formatting';
4
- import { highlightMentions } from '../utils/mentionHighlight';
5
- import { sanitizeHtml } from '../utils/sanitizeHtml';
6
-
7
- const props = defineProps({
8
- message: { type: Object, required: true },
9
- isAgent: { type: Boolean, default: false },
10
- showAvatar: { type: Boolean, default: true },
11
- showTimestamp: { type: Boolean, default: false },
12
- });
13
-
14
- const escDark = inject(
15
- 'esc-dark',
16
- computed(() => false),
17
- );
18
-
19
- function attachmentUrl(att) {
20
- if (att.url) return att.url;
21
- if (typeof window.route === 'function') {
22
- try {
23
- return window.route('escalated.attachments.download', att.id);
24
- } catch {
25
- // route not registered
26
- }
27
- }
28
- return `/escalated/attachments/${att.id}/download`;
29
- }
30
-
31
- const initials = computed(() => {
32
- const name = props.message.author?.name || 'U';
33
- return name
34
- .split(' ')
35
- .map((w) => w[0])
36
- .join('')
37
- .toUpperCase()
38
- .slice(0, 2);
39
- });
40
-
41
- const formattedTime = computed(() => {
42
- if (!props.message.created_at) return '';
43
- const date = new Date(props.message.created_at);
44
- const diffMs = Date.now() - date.getTime();
45
- // If less than 24h, show relative; otherwise show absolute
46
- if (diffMs < 86400000) {
47
- return timeAgo(props.message.created_at);
48
- }
49
- return date.toLocaleString(undefined, {
50
- month: 'short',
51
- day: 'numeric',
52
- hour: '2-digit',
53
- minute: '2-digit',
54
- });
55
- });
56
-
57
- const isInternalNote = computed(() => props.message.is_internal_note);
58
- </script>
59
-
60
- <template>
61
- <div
62
- :class="[
63
- 'flex gap-2',
64
- isAgent ? 'flex-row-reverse' : 'flex-row',
65
- !showAvatar && isAgent ? 'pr-10' : '',
66
- !showAvatar && !isAgent ? 'pl-10' : '',
67
- ]"
68
- :data-message-id="message.id"
69
- >
70
- <!-- Avatar -->
71
- <div v-if="showAvatar" class="flex-shrink-0">
72
- <div v-if="message.author?.avatar" class="h-8 w-8 overflow-hidden rounded-full">
73
- <img :src="message.author.avatar" :alt="message.author.name" class="h-full w-full object-cover" />
74
- </div>
75
- <div
76
- v-else
77
- :class="[
78
- 'flex h-8 w-8 items-center justify-center rounded-full text-xs font-semibold',
79
- isAgent
80
- ? escDark
81
- ? 'bg-cyan-500/20 text-cyan-400'
82
- : 'bg-blue-100 text-blue-700'
83
- : escDark
84
- ? 'bg-neutral-700 text-neutral-300'
85
- : 'bg-gray-200 text-gray-600',
86
- ]"
87
- >
88
- {{ initials }}
89
- </div>
90
- </div>
91
-
92
- <!-- Bubble -->
93
- <div class="max-w-[75%]">
94
- <div
95
- :class="[
96
- 'rounded-2xl px-4 py-2 text-sm',
97
- isInternalNote
98
- ? escDark
99
- ? 'bg-amber-500/10 text-amber-300 ring-1 ring-amber-500/20'
100
- : 'bg-yellow-50 text-yellow-800 ring-1 ring-yellow-200'
101
- : isAgent
102
- ? escDark
103
- ? 'bg-cyan-500/15 text-neutral-200'
104
- : 'bg-blue-600 text-white'
105
- : escDark
106
- ? 'bg-neutral-800 text-neutral-200'
107
- : 'bg-gray-100 text-gray-900',
108
- ]"
109
- >
110
- <span v-if="isInternalNote" class="mb-1 block text-[10px] font-semibold uppercase opacity-70">
111
- Internal Note
112
- </span>
113
- <p
114
- class="whitespace-pre-wrap break-words"
115
- v-html="highlightMentions(sanitizeHtml(message.body || ''), escDark)"
116
- ></p>
117
-
118
- <!-- Attachments -->
119
- <div v-if="message.attachments?.length" class="mt-2 space-y-1">
120
- <a
121
- v-for="att in message.attachments"
122
- :key="att.id || att.url"
123
- :href="attachmentUrl(att)"
124
- target="_blank"
125
- rel="noopener"
126
- :class="[
127
- 'flex items-center gap-1 text-xs underline',
128
- isAgent && !isInternalNote
129
- ? escDark
130
- ? 'text-cyan-300'
131
- : 'text-blue-200'
132
- : escDark
133
- ? 'text-cyan-400'
134
- : 'text-blue-600',
135
- ]"
136
- >
137
- <svg class="h-3 w-3" fill="none" stroke="currentColor" stroke-width="2" viewBox="0 0 24 24">
138
- <path
139
- stroke-linecap="round"
140
- stroke-linejoin="round"
141
- d="M18.375 12.739l-7.693 7.693a4.5 4.5 0 01-6.364-6.364l10.94-10.94A3 3 0 1119.5 7.372L8.552 18.32m.009-.01l-.01.01m5.699-9.941l-7.81 7.81a1.5 1.5 0 002.112 2.13"
142
- />
143
- </svg>
144
- {{ att.name || 'Attachment' }}
145
- </a>
146
- </div>
147
- </div>
148
-
149
- <!-- Timestamp -->
150
- <div
151
- v-if="showTimestamp"
152
- :class="[
153
- 'mt-1 text-[10px]',
154
- isAgent ? 'text-right' : 'text-left',
155
- escDark ? 'text-neutral-600' : 'text-gray-400',
156
- ]"
157
- >
158
- {{ formattedTime }}
159
- </div>
160
- </div>
161
- </div>
162
- </template>
1
+ <script setup>
2
+ import { computed, inject } from 'vue';
3
+ import { timeAgo } from '../utils/formatting';
4
+ import { highlightMentions } from '../utils/mentionHighlight';
5
+ import { sanitizeHtml } from '../utils/sanitizeHtml';
6
+
7
+ const props = defineProps({
8
+ message: { type: Object, required: true },
9
+ isAgent: { type: Boolean, default: false },
10
+ showAvatar: { type: Boolean, default: true },
11
+ showTimestamp: { type: Boolean, default: false },
12
+ });
13
+
14
+ const escDark = inject(
15
+ 'esc-dark',
16
+ computed(() => false),
17
+ );
18
+
19
+ function attachmentUrl(att) {
20
+ if (att.url) return att.url;
21
+ if (typeof window.route === 'function') {
22
+ try {
23
+ return window.route('escalated.attachments.download', att.id);
24
+ } catch {
25
+ // route not registered
26
+ }
27
+ }
28
+ return `/escalated/attachments/${att.id}/download`;
29
+ }
30
+
31
+ const initials = computed(() => {
32
+ const name = props.message.author?.name || 'U';
33
+ return name
34
+ .split(' ')
35
+ .map((w) => w[0])
36
+ .join('')
37
+ .toUpperCase()
38
+ .slice(0, 2);
39
+ });
40
+
41
+ const formattedTime = computed(() => {
42
+ if (!props.message.created_at) return '';
43
+ const date = new Date(props.message.created_at);
44
+ const diffMs = Date.now() - date.getTime();
45
+ // If less than 24h, show relative; otherwise show absolute
46
+ if (diffMs < 86400000) {
47
+ return timeAgo(props.message.created_at);
48
+ }
49
+ return date.toLocaleString(undefined, {
50
+ month: 'short',
51
+ day: 'numeric',
52
+ hour: '2-digit',
53
+ minute: '2-digit',
54
+ });
55
+ });
56
+
57
+ const isInternalNote = computed(() => props.message.is_internal_note);
58
+ </script>
59
+
60
+ <template>
61
+ <div
62
+ :class="[
63
+ 'flex gap-2',
64
+ isAgent ? 'flex-row-reverse' : 'flex-row',
65
+ !showAvatar && isAgent ? 'pr-10' : '',
66
+ !showAvatar && !isAgent ? 'pl-10' : '',
67
+ ]"
68
+ :data-message-id="message.id"
69
+ >
70
+ <!-- Avatar -->
71
+ <div v-if="showAvatar" class="flex-shrink-0">
72
+ <div v-if="message.author?.avatar" class="h-8 w-8 overflow-hidden rounded-full">
73
+ <img :src="message.author.avatar" :alt="message.author.name" class="h-full w-full object-cover" />
74
+ </div>
75
+ <div
76
+ v-else
77
+ :class="[
78
+ 'flex h-8 w-8 items-center justify-center rounded-full text-xs font-semibold',
79
+ isAgent
80
+ ? escDark
81
+ ? 'bg-cyan-500/20 text-cyan-400'
82
+ : 'bg-blue-100 text-blue-700'
83
+ : escDark
84
+ ? 'bg-neutral-700 text-neutral-300'
85
+ : 'bg-gray-200 text-gray-600',
86
+ ]"
87
+ >
88
+ {{ initials }}
89
+ </div>
90
+ </div>
91
+
92
+ <!-- Bubble -->
93
+ <div class="max-w-[75%]">
94
+ <div
95
+ :class="[
96
+ 'rounded-2xl px-4 py-2 text-sm',
97
+ isInternalNote
98
+ ? escDark
99
+ ? 'bg-amber-500/10 text-amber-300 ring-1 ring-amber-500/20'
100
+ : 'bg-yellow-50 text-yellow-800 ring-1 ring-yellow-200'
101
+ : isAgent
102
+ ? escDark
103
+ ? 'bg-cyan-500/15 text-neutral-200'
104
+ : 'bg-blue-600 text-white'
105
+ : escDark
106
+ ? 'bg-neutral-800 text-neutral-200'
107
+ : 'bg-gray-100 text-gray-900',
108
+ ]"
109
+ >
110
+ <span v-if="isInternalNote" class="mb-1 block text-[10px] font-semibold uppercase opacity-70">
111
+ Internal Note
112
+ </span>
113
+ <p
114
+ class="whitespace-pre-wrap break-words"
115
+ v-html="highlightMentions(sanitizeHtml(message.body || ''), escDark)"
116
+ ></p>
117
+
118
+ <!-- Attachments -->
119
+ <div v-if="message.attachments?.length" class="mt-2 space-y-1">
120
+ <a
121
+ v-for="att in message.attachments"
122
+ :key="att.id || att.url"
123
+ :href="attachmentUrl(att)"
124
+ target="_blank"
125
+ rel="noopener"
126
+ :class="[
127
+ 'flex items-center gap-1 text-xs underline',
128
+ isAgent && !isInternalNote
129
+ ? escDark
130
+ ? 'text-cyan-300'
131
+ : 'text-blue-200'
132
+ : escDark
133
+ ? 'text-cyan-400'
134
+ : 'text-blue-600',
135
+ ]"
136
+ >
137
+ <svg class="h-3 w-3" fill="none" stroke="currentColor" stroke-width="2" viewBox="0 0 24 24">
138
+ <path
139
+ stroke-linecap="round"
140
+ stroke-linejoin="round"
141
+ d="M18.375 12.739l-7.693 7.693a4.5 4.5 0 01-6.364-6.364l10.94-10.94A3 3 0 1119.5 7.372L8.552 18.32m.009-.01l-.01.01m5.699-9.941l-7.81 7.81a1.5 1.5 0 002.112 2.13"
142
+ />
143
+ </svg>
144
+ {{ att.name || 'Attachment' }}
145
+ </a>
146
+ </div>
147
+ </div>
148
+
149
+ <!-- Timestamp -->
150
+ <div
151
+ v-if="showTimestamp"
152
+ :class="[
153
+ 'mt-1 text-[10px]',
154
+ isAgent ? 'text-right' : 'text-left',
155
+ escDark ? 'text-neutral-600' : 'text-gray-400',
156
+ ]"
157
+ >
158
+ {{ formattedTime }}
159
+ </div>
160
+ </div>
161
+ </div>
162
+ </template>