@escalated-dev/escalated 0.8.0 → 0.9.0

package/src/pages/Admin/Reports/AgentRanking.vue

@@ -1,246 +1,246 @@
-<script setup>
-import EscalatedLayout from '../../../components/EscalatedLayout.vue';
-import PeriodSelector from '../../../components/PeriodSelector.vue';
-import ReportExportButton from '../../../components/ReportExportButton.vue';
-import { router, Link } from '@inertiajs/vue3';
-import { ref, computed } from 'vue';
-
-const props = defineProps({
-    period_days: { type: Number, default: 30 },
-    agents: { type: Array, default: () => [] },
-});
-
-const periodDays = ref(props.period_days);
-const sortColumn = ref('composite_score');
-const sortDir = ref('desc');
-
-function changePeriod(days) {
-    periodDays.value = days;
-    router.get(route('escalated.admin.reports.agent-ranking'), { days }, { preserveState: true });
-}
-
-const sortedAgents = computed(() => {
-    const list = [...(props.agents || [])];
-    list.sort((a, b) => {
-        const aVal = a[sortColumn.value] ?? 0;
-        const bVal = b[sortColumn.value] ?? 0;
-        return sortDir.value === 'asc' ? aVal - bVal : bVal - aVal;
-    });
-    return list;
-});
-
-const topPerformers = computed(() => sortedAgents.value.slice(0, 3));
-const needsAttention = computed(() => {
-    return [...(props.agents || [])].sort((a, b) => (a.composite_score ?? 0) - (b.composite_score ?? 0)).slice(0, 3);
-});
-
-function toggleSort(col) {
-    if (sortColumn.value === col) {
-        sortDir.value = sortDir.value === 'asc' ? 'desc' : 'asc';
-    } else {
-        sortColumn.value = col;
-        sortDir.value = 'desc';
-    }
-}
-
-function scoreColor(score) {
-    if (score >= 80) return 'text-emerald-400';
-    if (score >= 60) return 'text-amber-400';
-    return 'text-red-400';
-}
-
-function renderSparkline(points) {
-    if (!points?.length) return '';
-    const max = Math.max(...points, 1);
-    const w = 80;
-    const h = 24;
-    const step = w / Math.max(points.length - 1, 1);
-    return points
-        .map((v, i) => {
-            const x = i * step;
-            const y = h - (v / max) * h;
-            return `${i === 0 ? 'M' : 'L'}${x},${y}`;
-        })
-        .join(' ');
-}
-</script>
-
-<template>
-    <EscalatedLayout title="Agent Performance Rankings">
-        <div class="mb-6 flex items-center justify-between">
-            <PeriodSelector :model-value="periodDays" @update:model-value="changePeriod" />
-            <div class="flex items-center gap-3">
-                <ReportExportButton report-name="agent-ranking" :period-days="periodDays" />
-                <Link
-                    :href="route('escalated.admin.reports')"
-                    class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
-                >
-                    &larr; Back
-                </Link>
-            </div>
-        </div>
-
-        <!-- Top / Needs Attention -->
-        <div v-if="agents?.length" class="mb-6 grid grid-cols-1 gap-6 md:grid-cols-2">
-            <div class="rounded-xl border border-emerald-500/20 bg-emerald-500/5 p-5">
-                <h3 class="mb-3 flex items-center gap-2 text-sm font-semibold text-emerald-400">
-                    <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
-                        <path
-                            stroke-linecap="round"
-                            stroke-linejoin="round"
-                            d="M16.5 18.75h-9m9 0a3 3 0 013 3h-15a3 3 0 013-3m9 0v-3.375c0-.621-.503-1.125-1.125-1.125h-.871M7.5 18.75v-3.375c0-.621.504-1.125 1.125-1.125h.872m5.007 0H9.497m5.007 0a7.454 7.454 0 01-.982-3.172M9.497 14.25a7.454 7.454 0 00.981-3.172M5.25 4.236c-.996.178-1.768.654-2.127 1.38a8.69 8.69 0 00-.808 3.06c0 2.625 1.418 4.9 3.524 6.13M18.75 4.236c.996.178 1.768.654 2.127 1.38a8.69 8.69 0 01.808 3.06c0 2.625-1.418 4.9-3.524 6.13"
-                        />
-                    </svg>
-                    Top Performers
-                </h3>
-                <div class="space-y-2">
-                    <div
-                        v-for="(agent, idx) in topPerformers"
-                        :key="agent.agent_id"
-                        class="flex items-center justify-between rounded-lg bg-emerald-500/5 px-3 py-2"
-                    >
-                        <div class="flex items-center gap-3">
-                            <span
-                                class="flex h-6 w-6 items-center justify-center rounded-full bg-emerald-500/20 text-xs font-bold text-emerald-400"
-                            >
-                                {{ idx + 1 }}
-                            </span>
-                            <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">{{
-                                agent.agent_name
-                            }}</span>
-                        </div>
-                        <span class="text-sm font-bold text-emerald-400">{{ agent.composite_score }}</span>
-                    </div>
-                </div>
-            </div>
-
-            <div class="rounded-xl border border-red-500/20 bg-red-500/5 p-5">
-                <h3 class="mb-3 flex items-center gap-2 text-sm font-semibold text-red-400">
-                    <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
-                        <path
-                            stroke-linecap="round"
-                            stroke-linejoin="round"
-                            d="M12 9v3.75m-9.303 3.376c-.866 1.5.217 3.374 1.948 3.374h14.71c1.73 0 2.813-1.874 1.948-3.374L13.949 3.378c-.866-1.5-3.032-1.5-3.898 0L2.697 16.126zM12 15.75h.007v.008H12v-.008z"
-                        />
-                    </svg>
-                    Needs Attention
-                </h3>
-                <div class="space-y-2">
-                    <div
-                        v-for="agent in needsAttention"
-                        :key="agent.agent_id"
-                        class="flex items-center justify-between rounded-lg bg-red-500/5 px-3 py-2"
-                    >
-                        <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">{{
-                            agent.agent_name
-                        }}</span>
-                        <span class="text-sm font-bold text-red-400">{{ agent.composite_score }}</span>
-                    </div>
-                </div>
-            </div>
-        </div>
-
-        <!-- Ranked Table -->
-        <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)]">
-            <table class="w-full">
-                <thead>
-                    <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
-                        <th
-                            class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
-                        >
-                            #
-                        </th>
-                        <th
-                            class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
-                        >
-                            Agent
-                        </th>
-                        <th
-                            v-for="col in [
-                                { key: 'composite_score', label: 'Score' },
-                                { key: 'resolution_rate', label: 'Resolution %' },
-                                { key: 'avg_frt', label: 'Avg FRT' },
-                                { key: 'avg_resolution', label: 'Avg Res' },
-                                { key: 'csat', label: 'CSAT' },
-                                { key: 'volume', label: 'Volume' },
-                            ]"
-                            :key="col.key"
-                            class="cursor-pointer px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
-                            @click="toggleSort(col.key)"
-                        >
-                            {{ col.label }}
-                            <span v-if="sortColumn === col.key">{{ sortDir === 'asc' ? ' &#9650;' : ' &#9660;' }}</span>
-                        </th>
-                        <th
-                            class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
-                        >
-                            Trend
-                        </th>
-                    </tr>
-                </thead>
-                <tbody class="divide-y divide-[var(--esc-panel-border)]">
-                    <tr
-                        v-for="(agent, idx) in sortedAgents"
-                        :key="agent.agent_id"
-                        class="cursor-pointer hover:bg-[var(--esc-panel-hover)]"
-                        @click="
-                            router.visit(
-                                route('escalated.admin.reports.agent-detail', { id: agent.agent_id, days: periodDays }),
-                            )
-                        "
-                    >
-                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-muted)]">{{ idx + 1 }}</td>
-                        <td class="px-4 py-3">
-                            <div class="flex items-center gap-3">
-                                <div
-                                    class="flex h-8 w-8 items-center justify-center rounded-md bg-[var(--esc-panel-hover)] text-xs font-semibold text-[var(--esc-panel-text-tertiary)]"
-                                >
-                                    {{ agent.agent_name?.charAt(0)?.toUpperCase() || '?' }}
-                                </div>
-                                <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">{{
-                                    agent.agent_name
-                                }}</span>
-                            </div>
-                        </td>
-                        <td class="px-4 py-3 text-sm font-bold" :class="scoreColor(agent.composite_score)">
-                            {{ agent.composite_score ?? '—' }}
-                        </td>
-                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
-                            {{ agent.resolution_rate ?? '—' }}%
-                        </td>
-                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
-                            {{ agent.avg_frt ?? '—' }}h
-                        </td>
-                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
-                            {{ agent.avg_resolution ?? '—' }}h
-                        </td>
-                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
-                            {{ agent.csat ?? '—' }}
-                        </td>
-                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
-                            {{ agent.volume ?? 0 }}
-                        </td>
-                        <td class="px-4 py-3">
-                            <svg v-if="agent.sparkline?.length" width="80" height="24" class="overflow-visible">
-                                <path
-                                    :d="renderSparkline(agent.sparkline)"
-                                    fill="none"
-                                    stroke="#06b6d4"
-                                    stroke-width="1.5"
-                                    stroke-linecap="round"
-                                    stroke-linejoin="round"
-                                />
-                            </svg>
-                            <span v-else class="text-xs text-[var(--esc-panel-text-muted)]">--</span>
-                        </td>
-                    </tr>
-                    <tr v-if="!sortedAgents.length">
-                        <td colspan="9" class="px-4 py-8 text-center text-sm text-[var(--esc-panel-text-muted)]">
-                            No agent data for this period.
-                        </td>
-                    </tr>
-                </tbody>
-            </table>
-        </div>
-    </EscalatedLayout>
-</template>
+<script setup>
+import EscalatedLayout from '../../../components/EscalatedLayout.vue';
+import PeriodSelector from '../../../components/PeriodSelector.vue';
+import ReportExportButton from '../../../components/ReportExportButton.vue';
+import { router, Link } from '@inertiajs/vue3';
+import { ref, computed } from 'vue';
+
+const props = defineProps({
+    period_days: { type: Number, default: 30 },
+    agents: { type: Array, default: () => [] },
+});
+
+const periodDays = ref(props.period_days);
+const sortColumn = ref('composite_score');
+const sortDir = ref('desc');
+
+function changePeriod(days) {
+    periodDays.value = days;
+    router.get(route('escalated.admin.reports.agent-ranking'), { days }, { preserveState: true });
+}
+
+const sortedAgents = computed(() => {
+    const list = [...(props.agents || [])];
+    list.sort((a, b) => {
+        const aVal = a[sortColumn.value] ?? 0;
+        const bVal = b[sortColumn.value] ?? 0;
+        return sortDir.value === 'asc' ? aVal - bVal : bVal - aVal;
+    });
+    return list;
+});
+
+const topPerformers = computed(() => sortedAgents.value.slice(0, 3));
+const needsAttention = computed(() => {
+    return [...(props.agents || [])].sort((a, b) => (a.composite_score ?? 0) - (b.composite_score ?? 0)).slice(0, 3);
+});
+
+function toggleSort(col) {
+    if (sortColumn.value === col) {
+        sortDir.value = sortDir.value === 'asc' ? 'desc' : 'asc';
+    } else {
+        sortColumn.value = col;
+        sortDir.value = 'desc';
+    }
+}
+
+function scoreColor(score) {
+    if (score >= 80) return 'text-emerald-400';
+    if (score >= 60) return 'text-amber-400';
+    return 'text-red-400';
+}
+
+function renderSparkline(points) {
+    if (!points?.length) return '';
+    const max = Math.max(...points, 1);
+    const w = 80;
+    const h = 24;
+    const step = w / Math.max(points.length - 1, 1);
+    return points
+        .map((v, i) => {
+            const x = i * step;
+            const y = h - (v / max) * h;
+            return `${i === 0 ? 'M' : 'L'}${x},${y}`;
+        })
+        .join(' ');
+}
+</script>
+
+<template>
+    <EscalatedLayout title="Agent Performance Rankings">
+        <div class="mb-6 flex items-center justify-between">
+            <PeriodSelector :model-value="periodDays" @update:model-value="changePeriod" />
+            <div class="flex items-center gap-3">
+                <ReportExportButton report-name="agent-ranking" :period-days="periodDays" />
+                <Link
+                    :href="route('escalated.admin.reports')"
+                    class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
+                >
+                    &larr; Back
+                </Link>
+            </div>
+        </div>
+
+        <!-- Top / Needs Attention -->
+        <div v-if="agents?.length" class="mb-6 grid grid-cols-1 gap-6 md:grid-cols-2">
+            <div class="rounded-xl border border-emerald-500/20 bg-emerald-500/5 p-5">
+                <h3 class="mb-3 flex items-center gap-2 text-sm font-semibold text-emerald-400">
+                    <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                        <path
+                            stroke-linecap="round"
+                            stroke-linejoin="round"
+                            d="M16.5 18.75h-9m9 0a3 3 0 013 3h-15a3 3 0 013-3m9 0v-3.375c0-.621-.503-1.125-1.125-1.125h-.871M7.5 18.75v-3.375c0-.621.504-1.125 1.125-1.125h.872m5.007 0H9.497m5.007 0a7.454 7.454 0 01-.982-3.172M9.497 14.25a7.454 7.454 0 00.981-3.172M5.25 4.236c-.996.178-1.768.654-2.127 1.38a8.69 8.69 0 00-.808 3.06c0 2.625 1.418 4.9 3.524 6.13M18.75 4.236c.996.178 1.768.654 2.127 1.38a8.69 8.69 0 01.808 3.06c0 2.625-1.418 4.9-3.524 6.13"
+                        />
+                    </svg>
+                    Top Performers
+                </h3>
+                <div class="space-y-2">
+                    <div
+                        v-for="(agent, idx) in topPerformers"
+                        :key="agent.agent_id"
+                        class="flex items-center justify-between rounded-lg bg-emerald-500/5 px-3 py-2"
+                    >
+                        <div class="flex items-center gap-3">
+                            <span
+                                class="flex h-6 w-6 items-center justify-center rounded-full bg-emerald-500/20 text-xs font-bold text-emerald-400"
+                            >
+                                {{ idx + 1 }}
+                            </span>
+                            <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">{{
+                                agent.agent_name
+                            }}</span>
+                        </div>
+                        <span class="text-sm font-bold text-emerald-400">{{ agent.composite_score }}</span>
+                    </div>
+                </div>
+            </div>
+
+            <div class="rounded-xl border border-red-500/20 bg-red-500/5 p-5">
+                <h3 class="mb-3 flex items-center gap-2 text-sm font-semibold text-red-400">
+                    <svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
+                        <path
+                            stroke-linecap="round"
+                            stroke-linejoin="round"
+                            d="M12 9v3.75m-9.303 3.376c-.866 1.5.217 3.374 1.948 3.374h14.71c1.73 0 2.813-1.874 1.948-3.374L13.949 3.378c-.866-1.5-3.032-1.5-3.898 0L2.697 16.126zM12 15.75h.007v.008H12v-.008z"
+                        />
+                    </svg>
+                    Needs Attention
+                </h3>
+                <div class="space-y-2">
+                    <div
+                        v-for="agent in needsAttention"
+                        :key="agent.agent_id"
+                        class="flex items-center justify-between rounded-lg bg-red-500/5 px-3 py-2"
+                    >
+                        <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">{{
+                            agent.agent_name
+                        }}</span>
+                        <span class="text-sm font-bold text-red-400">{{ agent.composite_score }}</span>
+                    </div>
+                </div>
+            </div>
+        </div>
+
+        <!-- Ranked Table -->
+        <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)]">
+            <table class="w-full">
+                <thead>
+                    <tr class="border-b border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]">
+                        <th
+                            class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                        >
+                            #
+                        </th>
+                        <th
+                            class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                        >
+                            Agent
+                        </th>
+                        <th
+                            v-for="col in [
+                                { key: 'composite_score', label: 'Score' },
+                                { key: 'resolution_rate', label: 'Resolution %' },
+                                { key: 'avg_frt', label: 'Avg FRT' },
+                                { key: 'avg_resolution', label: 'Avg Res' },
+                                { key: 'csat', label: 'CSAT' },
+                                { key: 'volume', label: 'Volume' },
+                            ]"
+                            :key="col.key"
+                            class="cursor-pointer px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
+                            @click="toggleSort(col.key)"
+                        >
+                            {{ col.label }}
+                            <span v-if="sortColumn === col.key">{{ sortDir === 'asc' ? ' &#9650;' : ' &#9660;' }}</span>
+                        </th>
+                        <th
+                            class="px-4 py-3 text-left text-xs font-medium uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
+                        >
+                            Trend
+                        </th>
+                    </tr>
+                </thead>
+                <tbody class="divide-y divide-[var(--esc-panel-border)]">
+                    <tr
+                        v-for="(agent, idx) in sortedAgents"
+                        :key="agent.agent_id"
+                        class="cursor-pointer hover:bg-[var(--esc-panel-hover)]"
+                        @click="
+                            router.visit(
+                                route('escalated.admin.reports.agent-detail', { id: agent.agent_id, days: periodDays }),
+                            )
+                        "
+                    >
+                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-muted)]">{{ idx + 1 }}</td>
+                        <td class="px-4 py-3">
+                            <div class="flex items-center gap-3">
+                                <div
+                                    class="flex h-8 w-8 items-center justify-center rounded-md bg-[var(--esc-panel-hover)] text-xs font-semibold text-[var(--esc-panel-text-tertiary)]"
+                                >
+                                    {{ agent.agent_name?.charAt(0)?.toUpperCase() || '?' }}
+                                </div>
+                                <span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]">{{
+                                    agent.agent_name
+                                }}</span>
+                            </div>
+                        </td>
+                        <td class="px-4 py-3 text-sm font-bold" :class="scoreColor(agent.composite_score)">
+                            {{ agent.composite_score ?? '—' }}
+                        </td>
+                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
+                            {{ agent.resolution_rate ?? '—' }}%
+                        </td>
+                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
+                            {{ agent.avg_frt ?? '—' }}h
+                        </td>
+                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
+                            {{ agent.avg_resolution ?? '—' }}h
+                        </td>
+                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
+                            {{ agent.csat ?? '—' }}
+                        </td>
+                        <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
+                            {{ agent.volume ?? 0 }}
+                        </td>
+                        <td class="px-4 py-3">
+                            <svg v-if="agent.sparkline?.length" width="80" height="24" class="overflow-visible">
+                                <path
+                                    :d="renderSparkline(agent.sparkline)"
+                                    fill="none"
+                                    stroke="#06b6d4"
+                                    stroke-width="1.5"
+                                    stroke-linecap="round"
+                                    stroke-linejoin="round"
+                                />
+                            </svg>
+                            <span v-else class="text-xs text-[var(--esc-panel-text-muted)]">--</span>
+                        </td>
+                    </tr>
+                    <tr v-if="!sortedAgents.length">
+                        <td colspan="9" class="px-4 py-8 text-center text-sm text-[var(--esc-panel-text-muted)]">
+                            No agent data for this period.
+                        </td>
+                    </tr>
+                </tbody>
+            </table>
+        </div>
+    </EscalatedLayout>
+</template>