@escalated-dev/escalated 0.8.0 → 0.9.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (116) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +380 -361
  3. package/package.json +85 -84
  4. package/src/components/ActiveChatsPanel.vue +246 -246
  5. package/src/components/AdminDashboard.stories.js +1423 -1423
  6. package/src/components/AttachmentList.vue +65 -65
  7. package/src/components/ChatActionBar.vue +226 -226
  8. package/src/components/ChatBubble.vue +162 -162
  9. package/src/components/ChatComposer.vue +308 -308
  10. package/src/components/ChatQueue.vue +222 -222
  11. package/src/components/ChatThread.vue +197 -197
  12. package/src/components/CustomTicketActions.stories.js +71 -0
  13. package/src/components/CustomTicketActions.vue +101 -0
  14. package/src/components/EscalatedLayout.vue +619 -604
  15. package/src/components/FollowButton.vue +20 -1
  16. package/src/components/MentionDropdown.vue +154 -154
  17. package/src/components/MetricComparison.vue +89 -89
  18. package/src/components/PercentileChart.vue +67 -67
  19. package/src/components/PeriodSelector.vue +98 -98
  20. package/src/components/PresenceIndicator.vue +228 -213
  21. package/src/components/ReplyComposer.vue +336 -336
  22. package/src/components/ReplyThread.vue +153 -153
  23. package/src/components/ReportChart.vue +395 -395
  24. package/src/components/ReportExportButton.vue +108 -108
  25. package/src/components/SaveViewDialog.vue +172 -172
  26. package/src/components/SavedViewSidebar.vue +208 -208
  27. package/src/components/SkillTagManager.vue +3 -0
  28. package/src/components/SnoozeButton.vue +247 -247
  29. package/src/components/TicketFilters.vue +270 -270
  30. package/src/components/TicketList.vue +655 -655
  31. package/src/components/TicketSidebar.vue +4 -0
  32. package/src/components/TicketSplitDialog.vue +98 -98
  33. package/src/components/TicketSubjects.stories.js +63 -0
  34. package/src/components/TicketSubjects.vue +107 -0
  35. package/src/components/TwoFactorSetup.vue +1 -37
  36. package/src/components/VariableTokenInput.vue +111 -111
  37. package/src/components/WorkflowActionConfig.vue +287 -287
  38. package/src/components/WorkflowActionList.vue +350 -350
  39. package/src/components/WorkflowConditionBuilder.vue +265 -265
  40. package/src/components/WorkflowTriggerSelector.vue +125 -125
  41. package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
  42. package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
  43. package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
  44. package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
  45. package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
  46. package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
  47. package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
  48. package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
  49. package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
  50. package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
  51. package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
  52. package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
  53. package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
  54. package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
  55. package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
  56. package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
  57. package/src/composables/useChat.js +187 -187
  58. package/src/composables/useI18n.js +102 -102
  59. package/src/composables/useMentions.js +134 -134
  60. package/src/composables/usePermissions.js +31 -0
  61. package/src/composables/useRealtime.js +182 -182
  62. package/src/index.js +85 -84
  63. package/src/locales/README.md +13 -13
  64. package/src/locales/ar.json +727 -727
  65. package/src/locales/de.json +690 -690
  66. package/src/locales/en.json +889 -729
  67. package/src/locales/es.json +691 -691
  68. package/src/locales/fr.json +691 -691
  69. package/src/locales/index.js +16 -16
  70. package/src/locales/it.json +727 -727
  71. package/src/locales/ja.json +727 -727
  72. package/src/locales/ko.json +727 -727
  73. package/src/locales/nl.json +727 -727
  74. package/src/locales/pl.json +727 -727
  75. package/src/locales/pt-BR.json +727 -727
  76. package/src/locales/ru.json +727 -727
  77. package/src/locales/tr.json +727 -727
  78. package/src/locales/zh-CN.json +727 -727
  79. package/src/pages/Admin/Newsletters/Compose.vue +192 -0
  80. package/src/pages/Admin/Newsletters/Edit.vue +24 -0
  81. package/src/pages/Admin/Newsletters/Index.vue +141 -0
  82. package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
  83. package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
  84. package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
  85. package/src/pages/Admin/Newsletters/Settings.vue +85 -0
  86. package/src/pages/Admin/Newsletters/Show.vue +140 -0
  87. package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
  88. package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
  89. package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
  90. package/src/pages/Admin/Newsletters/usePreview.js +44 -0
  91. package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
  92. package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
  93. package/src/pages/Admin/Reports/Cohorts.vue +180 -180
  94. package/src/pages/Admin/Reports/Comparison.vue +141 -141
  95. package/src/pages/Admin/Reports/Dashboard.vue +226 -226
  96. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
  97. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
  98. package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
  99. package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
  100. package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
  101. package/src/pages/Admin/Settings.vue +1008 -1008
  102. package/src/pages/Admin/Skills/Form.vue +30 -10
  103. package/src/pages/Admin/Tickets/Index.vue +126 -126
  104. package/src/pages/Admin/Tickets/Show.vue +254 -249
  105. package/src/pages/Admin/Users/Index.vue +145 -145
  106. package/src/pages/Admin/Workflows/Builder.vue +207 -207
  107. package/src/pages/Admin/Workflows/Index.vue +235 -235
  108. package/src/pages/Admin/Workflows/Logs.vue +286 -286
  109. package/src/pages/Agent/TicketIndex.vue +112 -112
  110. package/src/pages/Agent/TicketShow.vue +547 -494
  111. package/src/pages/Customer/Index.vue +56 -56
  112. package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
  113. package/src/plugin.js +175 -175
  114. package/src/utils/mentionHighlight.js +24 -24
  115. package/src/widget/EscalatedWidget.vue +804 -804
  116. package/src/widget/index.js +254 -254
@@ -1,56 +1,56 @@
1
- <script setup>
2
- import { computed } from 'vue';
3
- import EscalatedLayout from '../../components/EscalatedLayout.vue';
4
- import TicketList from '../../components/TicketList.vue';
5
- import TicketFilters from '../../components/TicketFilters.vue';
6
- import PluginSlot from '../../components/PluginSlot.vue';
7
- import { Link, usePage } from '@inertiajs/vue3';
8
- import { usePluginExtensions } from '../../composables/usePluginExtensions';
9
-
10
- defineProps({
11
- tickets: Object,
12
- filters: Object,
13
- });
14
-
15
- const { getPageComponents } = usePluginExtensions();
16
- const page = usePage();
17
- const isAdmin = computed(() => !!page.props.escalated?.is_admin);
18
- const isAgent = computed(() => !!page.props.escalated?.is_agent);
19
- const staffPanelHref = computed(() => {
20
- const prefix = page.props.escalated?.prefix || 'support';
21
- const base = prefix.startsWith('/') ? prefix : `/${prefix}`;
22
- return isAdmin.value ? `${base}/admin/tickets` : `${base}/agent/tickets`;
23
- });
24
- const staffPanelLabel = computed(() => (isAdmin.value ? 'Open admin panel' : 'Open agent panel'));
25
- </script>
26
-
27
- <template>
28
- <EscalatedLayout title="My Tickets">
29
- <PluginSlot slot="customer.index.header" :components="getPageComponents('customer.index', 'header')" />
30
- <div
31
- v-if="isAdmin || isAgent"
32
- class="mb-4 flex items-center justify-between gap-4 rounded-lg border border-indigo-200 bg-indigo-50 px-4 py-3 text-sm text-indigo-900"
33
- >
34
- <div>
35
- <span class="font-medium">You're viewing your personal tickets.</span>
36
- <span class="text-indigo-800/80"> Customer-submitted tickets live in the staff panel. </span>
37
- </div>
38
- <a
39
- :href="staffPanelHref"
40
- class="shrink-0 rounded-lg bg-indigo-600 px-3 py-1.5 text-xs font-medium text-white hover:bg-indigo-700"
41
- >
42
- {{ staffPanelLabel }}
43
- </a>
44
- </div>
45
- <div class="mb-6 flex items-center justify-between">
46
- <TicketFilters :filters="filters" :route="route('escalated.customer.tickets.index')" />
47
- <Link
48
- :href="route('escalated.customer.tickets.create')"
49
- class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700"
50
- >
51
- New Ticket
52
- </Link>
53
- </div>
54
- <TicketList :tickets="tickets" route-prefix="escalated.customer.tickets" />
55
- </EscalatedLayout>
56
- </template>
1
+ <script setup>
2
+ import { computed } from 'vue';
3
+ import EscalatedLayout from '../../components/EscalatedLayout.vue';
4
+ import TicketList from '../../components/TicketList.vue';
5
+ import TicketFilters from '../../components/TicketFilters.vue';
6
+ import PluginSlot from '../../components/PluginSlot.vue';
7
+ import { Link, usePage } from '@inertiajs/vue3';
8
+ import { usePluginExtensions } from '../../composables/usePluginExtensions';
9
+
10
+ defineProps({
11
+ tickets: Object,
12
+ filters: Object,
13
+ });
14
+
15
+ const { getPageComponents } = usePluginExtensions();
16
+ const page = usePage();
17
+ const isAdmin = computed(() => !!page.props.escalated?.is_admin);
18
+ const isAgent = computed(() => !!page.props.escalated?.is_agent);
19
+ const staffPanelHref = computed(() => {
20
+ const prefix = page.props.escalated?.prefix || 'support';
21
+ const base = prefix.startsWith('/') ? prefix : `/${prefix}`;
22
+ return isAdmin.value ? `${base}/admin/tickets` : `${base}/agent/tickets`;
23
+ });
24
+ const staffPanelLabel = computed(() => (isAdmin.value ? 'Open admin panel' : 'Open agent panel'));
25
+ </script>
26
+
27
+ <template>
28
+ <EscalatedLayout title="My Tickets">
29
+ <PluginSlot slot="customer.index.header" :components="getPageComponents('customer.index', 'header')" />
30
+ <div
31
+ v-if="isAdmin || isAgent"
32
+ class="mb-4 flex items-center justify-between gap-4 rounded-lg border border-indigo-200 bg-indigo-50 px-4 py-3 text-sm text-indigo-900"
33
+ >
34
+ <div>
35
+ <span class="font-medium">You're viewing your personal tickets.</span>
36
+ <span class="text-indigo-800/80"> Customer-submitted tickets live in the staff panel. </span>
37
+ </div>
38
+ <a
39
+ :href="staffPanelHref"
40
+ class="shrink-0 rounded-lg bg-indigo-600 px-3 py-1.5 text-xs font-medium text-white hover:bg-indigo-700"
41
+ >
42
+ {{ staffPanelLabel }}
43
+ </a>
44
+ </div>
45
+ <div class="mb-6 flex items-center justify-between">
46
+ <TicketFilters :filters="filters" :route="route('escalated.customer.tickets.index')" />
47
+ <Link
48
+ :href="route('escalated.customer.tickets.create')"
49
+ class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700"
50
+ >
51
+ New Ticket
52
+ </Link>
53
+ </div>
54
+ <TicketList :tickets="tickets" route-prefix="escalated.customer.tickets" />
55
+ </EscalatedLayout>
56
+ </template>
@@ -1,129 +1,129 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { router, Link } from '@inertiajs/vue3';
4
- import { ref } from 'vue';
5
-
6
- const props = defineProps({
7
- article: Object,
8
- related: Array,
9
- feedbackEnabled: { type: Boolean, default: true },
10
- });
11
-
12
- const feedbackSent = ref(false);
13
-
14
- function sendFeedback(helpful) {
15
- router.post(
16
- route('escalated.customer.kb.feedback', props.article.slug),
17
- {
18
- helpful,
19
- },
20
- {
21
- preserveScroll: true,
22
- onSuccess: () => {
23
- feedbackSent.value = true;
24
- },
25
- },
26
- );
27
- }
28
- </script>
29
-
30
- <template>
31
- <EscalatedLayout :title="article.title">
32
- <div class="mx-auto max-w-3xl">
33
- <div class="mb-6">
34
- <Link :href="route('escalated.customer.kb.index')" class="text-sm text-gray-500 hover:text-gray-700">
35
- &larr; Back to Knowledge Base
36
- </Link>
37
- </div>
38
-
39
- <!-- Breadcrumb -->
40
- <div v-if="article.category" class="mb-4 flex items-center gap-2 text-xs text-gray-500">
41
- <Link :href="route('escalated.customer.kb.index')" class="hover:text-gray-700">Knowledge Base</Link>
42
- <span>/</span>
43
- <Link
44
- :href="route('escalated.customer.kb.index', { category: article.category.id })"
45
- class="hover:text-gray-700"
46
- >
47
- {{ article.category.name }}
48
- </Link>
49
- </div>
50
-
51
- <!-- Article -->
52
- <article class="rounded-lg border border-gray-200 bg-white p-8">
53
- <h1 class="mb-4 text-2xl font-bold text-gray-900">{{ article.title }}</h1>
54
- <div class="mb-6 flex items-center gap-4 text-xs text-gray-500">
55
- <span>{{ article.view_count }} views</span>
56
- <span v-if="article.published_at"
57
- >Published {{ new Date(article.published_at).toLocaleDateString() }}</span
58
- >
59
- </div>
60
-
61
- <!-- Article body rendered as HTML -->
62
- <div class="prose prose-gray max-w-none text-gray-700" v-html="article.body"></div>
63
- </article>
64
-
65
- <!-- Feedback -->
66
- <div v-if="feedbackEnabled" class="mt-6 rounded-lg border border-gray-200 bg-white p-6 text-center">
67
- <template v-if="!feedbackSent">
68
- <p class="mb-3 text-sm font-medium text-gray-700">Was this article helpful?</p>
69
- <div class="flex items-center justify-center gap-3">
70
- <button
71
- class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-green-300 hover:bg-green-50 hover:text-green-700"
72
- @click="sendFeedback(true)"
73
- >
74
- <svg
75
- class="h-4 w-4"
76
- fill="none"
77
- stroke="currentColor"
78
- stroke-width="1.5"
79
- viewBox="0 0 24 24"
80
- >
81
- <path
82
- stroke-linecap="round"
83
- stroke-linejoin="round"
84
- d="M6.633 10.5c.806 0 1.533-.446 2.031-1.08a9.041 9.041 0 012.861-2.4c.723-.384 1.35-.956 1.653-1.715a4.498 4.498 0 00.322-1.672V3a.75.75 0 01.75-.75A2.25 2.25 0 0116.5 4.5c0 1.152-.26 2.243-.723 3.218-.266.558.107 1.282.725 1.282h3.126c1.026 0 1.945.694 2.054 1.715.045.422.068.85.068 1.285a11.95 11.95 0 01-2.649 7.521c-.388.482-.987.729-1.605.729H13.48c-.483 0-.964-.078-1.423-.23l-3.114-1.04a4.501 4.501 0 00-1.423-.23H5.904M14.25 9h2.25M5.904 18.75c.083.205.173.405.27.602.197.4-.078.898-.523.898h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
85
- />
86
- </svg>
87
- Yes
88
- </button>
89
- <button
90
- class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-red-300 hover:bg-red-50 hover:text-red-700"
91
- @click="sendFeedback(false)"
92
- >
93
- <svg
94
- class="h-4 w-4"
95
- fill="none"
96
- stroke="currentColor"
97
- stroke-width="1.5"
98
- viewBox="0 0 24 24"
99
- >
100
- <path
101
- stroke-linecap="round"
102
- stroke-linejoin="round"
103
- d="M7.5 15h2.25m8.024-9.75c.011.05.028.1.052.148.591 1.2.924 2.55.924 3.977a8.96 8.96 0 01-.999 4.125m.023-8.25c-.076-.365.183-.75.575-.75h.908c.889 0 1.713.518 1.972 1.368.339 1.11.521 2.287.521 3.507 0 1.553-.295 3.036-.831 4.398C20.613 14.547 19.833 15 19 15h-.904c-.26 0-.507-.098-.672-.28a5.002 5.002 0 01-.188-.226M7.5 15c-.863 0-1.706-.12-2.514-.348m2.514.348c.26.044.507.22.672.44a4.992 4.992 0 001.423 1.305M4.986 14.652a4.5 4.5 0 01-.236-.442m.236.442c-.31.652-.762 1.168-1.285 1.5m4.78-1.5a11.92 11.92 0 01-.813 1.25m.813-1.25c-.418.593-.91 1.098-1.459 1.5m1.459-1.5a6.12 6.12 0 01-.813 1.25m-2.606 0c-.5.338-1.1.5-1.71.5h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
104
- />
105
- </svg>
106
- No
107
- </button>
108
- </div>
109
- </template>
110
- <p v-else class="text-sm text-green-600">Thank you for your feedback!</p>
111
- </div>
112
-
113
- <!-- Related Articles -->
114
- <div v-if="related?.length" class="mt-6">
115
- <h3 class="mb-3 text-sm font-semibold text-gray-900">Related Articles</h3>
116
- <div class="space-y-2">
117
- <Link
118
- v-for="item in related"
119
- :key="item.id"
120
- :href="route('escalated.customer.kb.show', item.slug)"
121
- class="block rounded-lg border border-gray-200 bg-white px-4 py-3 text-sm text-gray-700 transition-colors hover:border-gray-300 hover:bg-gray-50"
122
- >
123
- {{ item.title }}
124
- </Link>
125
- </div>
126
- </div>
127
- </div>
128
- </EscalatedLayout>
129
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { router, Link } from '@inertiajs/vue3';
4
+ import { ref } from 'vue';
5
+
6
+ const props = defineProps({
7
+ article: Object,
8
+ related: Array,
9
+ feedbackEnabled: { type: Boolean, default: true },
10
+ });
11
+
12
+ const feedbackSent = ref(false);
13
+
14
+ function sendFeedback(helpful) {
15
+ router.post(
16
+ route('escalated.customer.kb.feedback', props.article.slug),
17
+ {
18
+ helpful,
19
+ },
20
+ {
21
+ preserveScroll: true,
22
+ onSuccess: () => {
23
+ feedbackSent.value = true;
24
+ },
25
+ },
26
+ );
27
+ }
28
+ </script>
29
+
30
+ <template>
31
+ <EscalatedLayout :title="article.title">
32
+ <div class="mx-auto max-w-3xl">
33
+ <div class="mb-6">
34
+ <Link :href="route('escalated.customer.kb.index')" class="text-sm text-gray-500 hover:text-gray-700">
35
+ &larr; Back to Knowledge Base
36
+ </Link>
37
+ </div>
38
+
39
+ <!-- Breadcrumb -->
40
+ <div v-if="article.category" class="mb-4 flex items-center gap-2 text-xs text-gray-500">
41
+ <Link :href="route('escalated.customer.kb.index')" class="hover:text-gray-700">Knowledge Base</Link>
42
+ <span>/</span>
43
+ <Link
44
+ :href="route('escalated.customer.kb.index', { category: article.category.id })"
45
+ class="hover:text-gray-700"
46
+ >
47
+ {{ article.category.name }}
48
+ </Link>
49
+ </div>
50
+
51
+ <!-- Article -->
52
+ <article class="rounded-lg border border-gray-200 bg-white p-8">
53
+ <h1 class="mb-4 text-2xl font-bold text-gray-900">{{ article.title }}</h1>
54
+ <div class="mb-6 flex items-center gap-4 text-xs text-gray-500">
55
+ <span>{{ article.view_count }} views</span>
56
+ <span v-if="article.published_at"
57
+ >Published {{ new Date(article.published_at).toLocaleDateString() }}</span
58
+ >
59
+ </div>
60
+
61
+ <!-- Article body rendered as HTML -->
62
+ <div class="prose prose-gray max-w-none text-gray-700" v-html="article.body"></div>
63
+ </article>
64
+
65
+ <!-- Feedback -->
66
+ <div v-if="feedbackEnabled" class="mt-6 rounded-lg border border-gray-200 bg-white p-6 text-center">
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+ <template v-if="!feedbackSent">
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+ <p class="mb-3 text-sm font-medium text-gray-700">Was this article helpful?</p>
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+ <div class="flex items-center justify-center gap-3">
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+ <button
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+ class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-green-300 hover:bg-green-50 hover:text-green-700"
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+ @click="sendFeedback(true)"
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+ >
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+ <svg
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+ class="h-4 w-4"
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+ fill="none"
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+ stroke="currentColor"
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+ stroke-width="1.5"
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+ viewBox="0 0 24 24"
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+ >
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+ <path
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+ stroke-linecap="round"
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+ stroke-linejoin="round"
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+ d="M6.633 10.5c.806 0 1.533-.446 2.031-1.08a9.041 9.041 0 012.861-2.4c.723-.384 1.35-.956 1.653-1.715a4.498 4.498 0 00.322-1.672V3a.75.75 0 01.75-.75A2.25 2.25 0 0116.5 4.5c0 1.152-.26 2.243-.723 3.218-.266.558.107 1.282.725 1.282h3.126c1.026 0 1.945.694 2.054 1.715.045.422.068.85.068 1.285a11.95 11.95 0 01-2.649 7.521c-.388.482-.987.729-1.605.729H13.48c-.483 0-.964-.078-1.423-.23l-3.114-1.04a4.501 4.501 0 00-1.423-.23H5.904M14.25 9h2.25M5.904 18.75c.083.205.173.405.27.602.197.4-.078.898-.523.898h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
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+ />
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+ </svg>
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+ Yes
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+ </button>
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+ <button
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+ class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-red-300 hover:bg-red-50 hover:text-red-700"
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+ @click="sendFeedback(false)"
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+ >
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+ <svg
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+ class="h-4 w-4"
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+ fill="none"
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+ stroke="currentColor"
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+ stroke-width="1.5"
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+ viewBox="0 0 24 24"
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+ >
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+ <path
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+ stroke-linecap="round"
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+ stroke-linejoin="round"
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+ d="M7.5 15h2.25m8.024-9.75c.011.05.028.1.052.148.591 1.2.924 2.55.924 3.977a8.96 8.96 0 01-.999 4.125m.023-8.25c-.076-.365.183-.75.575-.75h.908c.889 0 1.713.518 1.972 1.368.339 1.11.521 2.287.521 3.507 0 1.553-.295 3.036-.831 4.398C20.613 14.547 19.833 15 19 15h-.904c-.26 0-.507-.098-.672-.28a5.002 5.002 0 01-.188-.226M7.5 15c-.863 0-1.706-.12-2.514-.348m2.514.348c.26.044.507.22.672.44a4.992 4.992 0 001.423 1.305M4.986 14.652a4.5 4.5 0 01-.236-.442m.236.442c-.31.652-.762 1.168-1.285 1.5m4.78-1.5a11.92 11.92 0 01-.813 1.25m.813-1.25c-.418.593-.91 1.098-1.459 1.5m1.459-1.5a6.12 6.12 0 01-.813 1.25m-2.606 0c-.5.338-1.1.5-1.71.5h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
104
+ />
105
+ </svg>
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+ No
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+ </button>
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+ </div>
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+ </template>
110
+ <p v-else class="text-sm text-green-600">Thank you for your feedback!</p>
111
+ </div>
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+
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+ <!-- Related Articles -->
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+ <div v-if="related?.length" class="mt-6">
115
+ <h3 class="mb-3 text-sm font-semibold text-gray-900">Related Articles</h3>
116
+ <div class="space-y-2">
117
+ <Link
118
+ v-for="item in related"
119
+ :key="item.id"
120
+ :href="route('escalated.customer.kb.show', item.slug)"
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+ class="block rounded-lg border border-gray-200 bg-white px-4 py-3 text-sm text-gray-700 transition-colors hover:border-gray-300 hover:bg-gray-50"
122
+ >
123
+ {{ item.title }}
124
+ </Link>
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+ </div>
126
+ </div>
127
+ </div>
128
+ </EscalatedLayout>
129
+ </template>