@escalated-dev/escalated 0.8.0 → 0.9.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (116) hide show
  1. package/LICENSE +21 -21
  2. package/README.md +380 -361
  3. package/package.json +85 -84
  4. package/src/components/ActiveChatsPanel.vue +246 -246
  5. package/src/components/AdminDashboard.stories.js +1423 -1423
  6. package/src/components/AttachmentList.vue +65 -65
  7. package/src/components/ChatActionBar.vue +226 -226
  8. package/src/components/ChatBubble.vue +162 -162
  9. package/src/components/ChatComposer.vue +308 -308
  10. package/src/components/ChatQueue.vue +222 -222
  11. package/src/components/ChatThread.vue +197 -197
  12. package/src/components/CustomTicketActions.stories.js +71 -0
  13. package/src/components/CustomTicketActions.vue +101 -0
  14. package/src/components/EscalatedLayout.vue +619 -604
  15. package/src/components/FollowButton.vue +20 -1
  16. package/src/components/MentionDropdown.vue +154 -154
  17. package/src/components/MetricComparison.vue +89 -89
  18. package/src/components/PercentileChart.vue +67 -67
  19. package/src/components/PeriodSelector.vue +98 -98
  20. package/src/components/PresenceIndicator.vue +228 -213
  21. package/src/components/ReplyComposer.vue +336 -336
  22. package/src/components/ReplyThread.vue +153 -153
  23. package/src/components/ReportChart.vue +395 -395
  24. package/src/components/ReportExportButton.vue +108 -108
  25. package/src/components/SaveViewDialog.vue +172 -172
  26. package/src/components/SavedViewSidebar.vue +208 -208
  27. package/src/components/SkillTagManager.vue +3 -0
  28. package/src/components/SnoozeButton.vue +247 -247
  29. package/src/components/TicketFilters.vue +270 -270
  30. package/src/components/TicketList.vue +655 -655
  31. package/src/components/TicketSidebar.vue +4 -0
  32. package/src/components/TicketSplitDialog.vue +98 -98
  33. package/src/components/TicketSubjects.stories.js +63 -0
  34. package/src/components/TicketSubjects.vue +107 -0
  35. package/src/components/TwoFactorSetup.vue +1 -37
  36. package/src/components/VariableTokenInput.vue +111 -111
  37. package/src/components/WorkflowActionConfig.vue +287 -287
  38. package/src/components/WorkflowActionList.vue +350 -350
  39. package/src/components/WorkflowConditionBuilder.vue +265 -265
  40. package/src/components/WorkflowTriggerSelector.vue +125 -125
  41. package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
  42. package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
  43. package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
  44. package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
  45. package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
  46. package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
  47. package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
  48. package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
  49. package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
  50. package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
  51. package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
  52. package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
  53. package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
  54. package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
  55. package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
  56. package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
  57. package/src/composables/useChat.js +187 -187
  58. package/src/composables/useI18n.js +102 -102
  59. package/src/composables/useMentions.js +134 -134
  60. package/src/composables/usePermissions.js +31 -0
  61. package/src/composables/useRealtime.js +182 -182
  62. package/src/index.js +85 -84
  63. package/src/locales/README.md +13 -13
  64. package/src/locales/ar.json +727 -727
  65. package/src/locales/de.json +690 -690
  66. package/src/locales/en.json +889 -729
  67. package/src/locales/es.json +691 -691
  68. package/src/locales/fr.json +691 -691
  69. package/src/locales/index.js +16 -16
  70. package/src/locales/it.json +727 -727
  71. package/src/locales/ja.json +727 -727
  72. package/src/locales/ko.json +727 -727
  73. package/src/locales/nl.json +727 -727
  74. package/src/locales/pl.json +727 -727
  75. package/src/locales/pt-BR.json +727 -727
  76. package/src/locales/ru.json +727 -727
  77. package/src/locales/tr.json +727 -727
  78. package/src/locales/zh-CN.json +727 -727
  79. package/src/pages/Admin/Newsletters/Compose.vue +192 -0
  80. package/src/pages/Admin/Newsletters/Edit.vue +24 -0
  81. package/src/pages/Admin/Newsletters/Index.vue +141 -0
  82. package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
  83. package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
  84. package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
  85. package/src/pages/Admin/Newsletters/Settings.vue +85 -0
  86. package/src/pages/Admin/Newsletters/Show.vue +140 -0
  87. package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
  88. package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
  89. package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
  90. package/src/pages/Admin/Newsletters/usePreview.js +44 -0
  91. package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
  92. package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
  93. package/src/pages/Admin/Reports/Cohorts.vue +180 -180
  94. package/src/pages/Admin/Reports/Comparison.vue +141 -141
  95. package/src/pages/Admin/Reports/Dashboard.vue +226 -226
  96. package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
  97. package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
  98. package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
  99. package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
  100. package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
  101. package/src/pages/Admin/Settings.vue +1008 -1008
  102. package/src/pages/Admin/Skills/Form.vue +30 -10
  103. package/src/pages/Admin/Tickets/Index.vue +126 -126
  104. package/src/pages/Admin/Tickets/Show.vue +254 -249
  105. package/src/pages/Admin/Users/Index.vue +145 -145
  106. package/src/pages/Admin/Workflows/Builder.vue +207 -207
  107. package/src/pages/Admin/Workflows/Index.vue +235 -235
  108. package/src/pages/Admin/Workflows/Logs.vue +286 -286
  109. package/src/pages/Agent/TicketIndex.vue +112 -112
  110. package/src/pages/Agent/TicketShow.vue +547 -494
  111. package/src/pages/Customer/Index.vue +56 -56
  112. package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
  113. package/src/plugin.js +175 -175
  114. package/src/utils/mentionHighlight.js +24 -24
  115. package/src/widget/EscalatedWidget.vue +804 -804
  116. package/src/widget/index.js +254 -254
@@ -1,112 +1,112 @@
1
- <script setup>
2
- import { ref, onMounted } from 'vue';
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- import { usePage, router } from '@inertiajs/vue3';
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- import EscalatedLayout from '../../components/EscalatedLayout.vue';
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- import TicketList from '../../components/TicketList.vue';
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- import TicketFilters from '../../components/TicketFilters.vue';
7
- import QuickFilters from '../../components/QuickFilters.vue';
8
- import BulkActionBar from '../../components/BulkActionBar.vue';
9
- import KeyboardShortcutHelp from '../../components/KeyboardShortcutHelp.vue';
10
- import PluginSlot from '../../components/PluginSlot.vue';
11
- import { useKeyboardShortcuts } from '../../composables/useKeyboardShortcuts';
12
- import { usePluginExtensions } from '../../composables/usePluginExtensions';
13
- import { useRealtime } from '../../composables/useRealtime';
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-
15
- defineProps({
16
- tickets: Object,
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- filters: Object,
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- departments: Array,
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- tags: Array,
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- });
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-
22
- const page = usePage();
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- const selectedIds = ref([]);
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- const ticketListRef = ref(null);
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- const showShortcutHelp = ref(false);
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-
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- useKeyboardShortcuts({
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- j: () => {
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- ticketListRef.value?.moveDown();
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- },
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- k: () => {
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- ticketListRef.value?.moveUp();
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- },
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- x: () => {
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- ticketListRef.value?.toggleSelectFocused();
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- },
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- Enter: () => {
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- ticketListRef.value?.openFocused();
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- },
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- '?': () => {
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- showShortcutHelp.value = true;
42
- },
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- });
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-
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- const { getPageComponents } = usePluginExtensions();
46
-
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- function applyQuickFilter(filter) {
48
- router.get(route('escalated.agent.tickets.index'), filter, { preserveState: true });
49
- }
50
-
51
- // Real-time updates - refresh the ticket list when new tickets arrive or statuses change
52
- const { echoAvailable, subscribeToTickets, subscribeToAgent } = useRealtime();
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-
54
- onMounted(() => {
55
- if (!echoAvailable.value) return;
56
-
57
- subscribeToTickets({
58
- onTicketCreated() {
59
- router.reload({ only: ['tickets'], preserveScroll: true });
60
- },
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- });
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-
63
- const userId = page.props.auth?.user?.id;
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- if (userId) {
65
- subscribeToAgent(userId, {
66
- onTicketAssigned() {
67
- router.reload({ only: ['tickets'], preserveScroll: true });
68
- },
69
- });
70
- }
71
- });
72
- </script>
73
-
74
- <template>
75
- <EscalatedLayout title="Ticket Queue">
76
- <div class="mb-4">
77
- <QuickFilters :current-user-id="page.props.auth?.user?.id" @filter="applyQuickFilter" />
78
- </div>
79
- <PluginSlot
80
- slot="ticket.list.before_filters"
81
- :components="getPageComponents('ticket.list', 'before_filters')"
82
- />
83
- <div class="mb-6">
84
- <TicketFilters
85
- :filters="filters"
86
- :route="route('escalated.agent.tickets.index')"
87
- :departments="departments"
88
- :tags="tags"
89
- show-assignee
90
- show-following
91
- />
92
- </div>
93
- <TicketList
94
- ref="ticketListRef"
95
- v-model:selected-ids="selectedIds"
96
- :tickets="tickets"
97
- route-prefix="escalated.agent.tickets"
98
- :columns="['reference', 'subject', 'requester', 'status', 'priority', 'assignee', 'updated']"
99
- selectable
100
- navigable
101
- show-live-badge
102
- />
103
- <BulkActionBar
104
- :selected-ids="selectedIds"
105
- :bulk-route="route('escalated.agent.tickets.bulk')"
106
- :departments="departments"
107
- @clear="selectedIds = []"
108
- />
109
- <PluginSlot slot="ticket.list.footer" :components="getPageComponents('ticket.list', 'footer')" />
110
- <KeyboardShortcutHelp v-model:show="showShortcutHelp" context="list" />
111
- </EscalatedLayout>
112
- </template>
1
+ <script setup>
2
+ import { ref, onMounted } from 'vue';
3
+ import { usePage, router } from '@inertiajs/vue3';
4
+ import EscalatedLayout from '../../components/EscalatedLayout.vue';
5
+ import TicketList from '../../components/TicketList.vue';
6
+ import TicketFilters from '../../components/TicketFilters.vue';
7
+ import QuickFilters from '../../components/QuickFilters.vue';
8
+ import BulkActionBar from '../../components/BulkActionBar.vue';
9
+ import KeyboardShortcutHelp from '../../components/KeyboardShortcutHelp.vue';
10
+ import PluginSlot from '../../components/PluginSlot.vue';
11
+ import { useKeyboardShortcuts } from '../../composables/useKeyboardShortcuts';
12
+ import { usePluginExtensions } from '../../composables/usePluginExtensions';
13
+ import { useRealtime } from '../../composables/useRealtime';
14
+
15
+ defineProps({
16
+ tickets: Object,
17
+ filters: Object,
18
+ departments: Array,
19
+ tags: Array,
20
+ });
21
+
22
+ const page = usePage();
23
+ const selectedIds = ref([]);
24
+ const ticketListRef = ref(null);
25
+ const showShortcutHelp = ref(false);
26
+
27
+ useKeyboardShortcuts({
28
+ j: () => {
29
+ ticketListRef.value?.moveDown();
30
+ },
31
+ k: () => {
32
+ ticketListRef.value?.moveUp();
33
+ },
34
+ x: () => {
35
+ ticketListRef.value?.toggleSelectFocused();
36
+ },
37
+ Enter: () => {
38
+ ticketListRef.value?.openFocused();
39
+ },
40
+ '?': () => {
41
+ showShortcutHelp.value = true;
42
+ },
43
+ });
44
+
45
+ const { getPageComponents } = usePluginExtensions();
46
+
47
+ function applyQuickFilter(filter) {
48
+ router.get(route('escalated.agent.tickets.index'), filter, { preserveState: true });
49
+ }
50
+
51
+ // Real-time updates - refresh the ticket list when new tickets arrive or statuses change
52
+ const { echoAvailable, subscribeToTickets, subscribeToAgent } = useRealtime();
53
+
54
+ onMounted(() => {
55
+ if (!echoAvailable.value) return;
56
+
57
+ subscribeToTickets({
58
+ onTicketCreated() {
59
+ router.reload({ only: ['tickets'], preserveScroll: true });
60
+ },
61
+ });
62
+
63
+ const userId = page.props.auth?.user?.id;
64
+ if (userId) {
65
+ subscribeToAgent(userId, {
66
+ onTicketAssigned() {
67
+ router.reload({ only: ['tickets'], preserveScroll: true });
68
+ },
69
+ });
70
+ }
71
+ });
72
+ </script>
73
+
74
+ <template>
75
+ <EscalatedLayout title="Ticket Queue">
76
+ <div class="mb-4">
77
+ <QuickFilters :current-user-id="page.props.auth?.user?.id" @filter="applyQuickFilter" />
78
+ </div>
79
+ <PluginSlot
80
+ slot="ticket.list.before_filters"
81
+ :components="getPageComponents('ticket.list', 'before_filters')"
82
+ />
83
+ <div class="mb-6">
84
+ <TicketFilters
85
+ :filters="filters"
86
+ :route="route('escalated.agent.tickets.index')"
87
+ :departments="departments"
88
+ :tags="tags"
89
+ show-assignee
90
+ show-following
91
+ />
92
+ </div>
93
+ <TicketList
94
+ ref="ticketListRef"
95
+ v-model:selected-ids="selectedIds"
96
+ :tickets="tickets"
97
+ route-prefix="escalated.agent.tickets"
98
+ :columns="['reference', 'subject', 'requester', 'status', 'priority', 'assignee', 'updated']"
99
+ selectable
100
+ navigable
101
+ show-live-badge
102
+ />
103
+ <BulkActionBar
104
+ :selected-ids="selectedIds"
105
+ :bulk-route="route('escalated.agent.tickets.bulk')"
106
+ :departments="departments"
107
+ @clear="selectedIds = []"
108
+ />
109
+ <PluginSlot slot="ticket.list.footer" :components="getPageComponents('ticket.list', 'footer')" />
110
+ <KeyboardShortcutHelp v-model:show="showShortcutHelp" context="list" />
111
+ </EscalatedLayout>
112
+ </template>