@escalated-dev/escalated 0.8.0 → 0.9.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/LICENSE +21 -21
- package/README.md +380 -361
- package/package.json +85 -84
- package/src/components/ActiveChatsPanel.vue +246 -246
- package/src/components/AdminDashboard.stories.js +1423 -1423
- package/src/components/AttachmentList.vue +65 -65
- package/src/components/ChatActionBar.vue +226 -226
- package/src/components/ChatBubble.vue +162 -162
- package/src/components/ChatComposer.vue +308 -308
- package/src/components/ChatQueue.vue +222 -222
- package/src/components/ChatThread.vue +197 -197
- package/src/components/CustomTicketActions.stories.js +71 -0
- package/src/components/CustomTicketActions.vue +101 -0
- package/src/components/EscalatedLayout.vue +619 -604
- package/src/components/FollowButton.vue +20 -1
- package/src/components/MentionDropdown.vue +154 -154
- package/src/components/MetricComparison.vue +89 -89
- package/src/components/PercentileChart.vue +67 -67
- package/src/components/PeriodSelector.vue +98 -98
- package/src/components/PresenceIndicator.vue +228 -213
- package/src/components/ReplyComposer.vue +336 -336
- package/src/components/ReplyThread.vue +153 -153
- package/src/components/ReportChart.vue +395 -395
- package/src/components/ReportExportButton.vue +108 -108
- package/src/components/SaveViewDialog.vue +172 -172
- package/src/components/SavedViewSidebar.vue +208 -208
- package/src/components/SkillTagManager.vue +3 -0
- package/src/components/SnoozeButton.vue +247 -247
- package/src/components/TicketFilters.vue +270 -270
- package/src/components/TicketList.vue +655 -655
- package/src/components/TicketSidebar.vue +4 -0
- package/src/components/TicketSplitDialog.vue +98 -98
- package/src/components/TicketSubjects.stories.js +63 -0
- package/src/components/TicketSubjects.vue +107 -0
- package/src/components/TwoFactorSetup.vue +1 -37
- package/src/components/VariableTokenInput.vue +111 -111
- package/src/components/WorkflowActionConfig.vue +287 -287
- package/src/components/WorkflowActionList.vue +350 -350
- package/src/components/WorkflowConditionBuilder.vue +265 -265
- package/src/components/WorkflowTriggerSelector.vue +125 -125
- package/src/components/admin/newsletters/AnalyticsTiles.stories.js +14 -0
- package/src/components/admin/newsletters/AnalyticsTiles.vue +55 -0
- package/src/components/admin/newsletters/DeliveriesTable.stories.js +28 -0
- package/src/components/admin/newsletters/DeliveriesTable.vue +104 -0
- package/src/components/admin/newsletters/DynamicFilterBuilder.stories.js +11 -0
- package/src/components/admin/newsletters/DynamicFilterBuilder.vue +53 -0
- package/src/components/admin/newsletters/ListMemberTable.stories.js +12 -0
- package/src/components/admin/newsletters/ListMemberTable.vue +53 -0
- package/src/components/admin/newsletters/MarkdownEditor.stories.js +6 -0
- package/src/components/admin/newsletters/MarkdownEditor.vue +53 -0
- package/src/components/admin/newsletters/MergeFieldDropdown.stories.js +6 -0
- package/src/components/admin/newsletters/MergeFieldDropdown.vue +84 -0
- package/src/components/admin/newsletters/PreviewIframe.stories.js +7 -0
- package/src/components/admin/newsletters/PreviewIframe.vue +40 -0
- package/src/components/admin/newsletters/SummaryTiles.stories.js +8 -0
- package/src/components/admin/newsletters/SummaryTiles.vue +63 -0
- package/src/composables/useChat.js +187 -187
- package/src/composables/useI18n.js +102 -102
- package/src/composables/useMentions.js +134 -134
- package/src/composables/usePermissions.js +31 -0
- package/src/composables/useRealtime.js +182 -182
- package/src/index.js +85 -84
- package/src/locales/README.md +13 -13
- package/src/locales/ar.json +727 -727
- package/src/locales/de.json +690 -690
- package/src/locales/en.json +889 -729
- package/src/locales/es.json +691 -691
- package/src/locales/fr.json +691 -691
- package/src/locales/index.js +16 -16
- package/src/locales/it.json +727 -727
- package/src/locales/ja.json +727 -727
- package/src/locales/ko.json +727 -727
- package/src/locales/nl.json +727 -727
- package/src/locales/pl.json +727 -727
- package/src/locales/pt-BR.json +727 -727
- package/src/locales/ru.json +727 -727
- package/src/locales/tr.json +727 -727
- package/src/locales/zh-CN.json +727 -727
- package/src/pages/Admin/Newsletters/Compose.vue +192 -0
- package/src/pages/Admin/Newsletters/Edit.vue +24 -0
- package/src/pages/Admin/Newsletters/Index.vue +141 -0
- package/src/pages/Admin/Newsletters/Lists/Create.vue +64 -0
- package/src/pages/Admin/Newsletters/Lists/Index.vue +59 -0
- package/src/pages/Admin/Newsletters/Lists/Show.vue +53 -0
- package/src/pages/Admin/Newsletters/Settings.vue +85 -0
- package/src/pages/Admin/Newsletters/Show.vue +140 -0
- package/src/pages/Admin/Newsletters/Templates/Create.vue +11 -0
- package/src/pages/Admin/Newsletters/Templates/Index.vue +54 -0
- package/src/pages/Admin/Newsletters/Templates/Show.vue +65 -0
- package/src/pages/Admin/Newsletters/usePreview.js +44 -0
- package/src/pages/Admin/Reports/AgentDetail.vue +132 -132
- package/src/pages/Admin/Reports/AgentRanking.vue +246 -246
- package/src/pages/Admin/Reports/Cohorts.vue +180 -180
- package/src/pages/Admin/Reports/Comparison.vue +141 -141
- package/src/pages/Admin/Reports/Dashboard.vue +226 -226
- package/src/pages/Admin/Reports/ResolutionTimes.vue +164 -164
- package/src/pages/Admin/Reports/ResponseTimes.vue +164 -164
- package/src/pages/Admin/Reports/SlaTrends.vue +183 -183
- package/src/pages/Admin/Settings/SsoSettings.vue +157 -4
- package/src/pages/Admin/Settings/TwoFactor.vue +32 -6
- package/src/pages/Admin/Settings.vue +1008 -1008
- package/src/pages/Admin/Skills/Form.vue +30 -10
- package/src/pages/Admin/Tickets/Index.vue +126 -126
- package/src/pages/Admin/Tickets/Show.vue +254 -249
- package/src/pages/Admin/Users/Index.vue +145 -145
- package/src/pages/Admin/Workflows/Builder.vue +207 -207
- package/src/pages/Admin/Workflows/Index.vue +235 -235
- package/src/pages/Admin/Workflows/Logs.vue +286 -286
- package/src/pages/Agent/TicketIndex.vue +112 -112
- package/src/pages/Agent/TicketShow.vue +547 -494
- package/src/pages/Customer/Index.vue +56 -56
- package/src/pages/Customer/KnowledgeBase/Article.vue +129 -129
- package/src/plugin.js +175 -175
- package/src/utils/mentionHighlight.js +24 -24
- package/src/widget/EscalatedWidget.vue +804 -804
- package/src/widget/index.js +254 -254
|
@@ -1,65 +1,65 @@
|
|
|
1
|
-
<script setup>
|
|
2
|
-
import { computed, inject } from 'vue';
|
|
3
|
-
|
|
4
|
-
defineProps({
|
|
5
|
-
attachments: { type: Array, required: true },
|
|
6
|
-
});
|
|
7
|
-
|
|
8
|
-
const dark = inject(
|
|
9
|
-
'esc-dark',
|
|
10
|
-
computed(() => false),
|
|
11
|
-
);
|
|
12
|
-
|
|
13
|
-
function formatSize(bytes) {
|
|
14
|
-
if (bytes < 1024) return bytes + ' B';
|
|
15
|
-
if (bytes < 1048576) return (bytes / 1024).toFixed(1) + ' KB';
|
|
16
|
-
return (bytes / 1048576).toFixed(1) + ' MB';
|
|
17
|
-
}
|
|
18
|
-
|
|
19
|
-
function iconForMime(mime) {
|
|
20
|
-
if (mime?.startsWith('image/')) return '🖼️';
|
|
21
|
-
if (mime?.startsWith('video/')) return '🎬';
|
|
22
|
-
if (mime === 'application/pdf') return '📄';
|
|
23
|
-
return '📎';
|
|
24
|
-
}
|
|
25
|
-
|
|
26
|
-
function attachmentUrl(attachment) {
|
|
27
|
-
if (attachment.url) return attachment.url;
|
|
28
|
-
if (typeof window.route === 'function') {
|
|
29
|
-
try {
|
|
30
|
-
return window.route('escalated.attachments.download', attachment.id);
|
|
31
|
-
} catch {
|
|
32
|
-
// route not registered
|
|
33
|
-
}
|
|
34
|
-
}
|
|
35
|
-
return `/escalated/attachments/${attachment.id}/download`;
|
|
36
|
-
}
|
|
37
|
-
</script>
|
|
38
|
-
|
|
39
|
-
<template>
|
|
40
|
-
<div class="space-y-1">
|
|
41
|
-
<div
|
|
42
|
-
v-for="attachment in attachments"
|
|
43
|
-
:key="attachment.id"
|
|
44
|
-
:class="[
|
|
45
|
-
'flex items-center gap-2 rounded-lg border px-3 py-2 text-sm',
|
|
46
|
-
dark ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]' : 'border-gray-200 bg-gray-50',
|
|
47
|
-
]"
|
|
48
|
-
>
|
|
49
|
-
<span>{{ iconForMime(attachment.mime_type) }}</span>
|
|
50
|
-
<a
|
|
51
|
-
:href="attachmentUrl(attachment)"
|
|
52
|
-
target="_blank"
|
|
53
|
-
:class="[
|
|
54
|
-
'flex-1 truncate font-medium hover:underline',
|
|
55
|
-
dark ? 'text-[var(--esc-panel-text)]' : 'text-blue-600',
|
|
56
|
-
]"
|
|
57
|
-
>
|
|
58
|
-
{{ attachment.original_filename }}
|
|
59
|
-
</a>
|
|
60
|
-
<span :class="['text-xs', dark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-400']">{{
|
|
61
|
-
formatSize(attachment.size)
|
|
62
|
-
}}</span>
|
|
63
|
-
</div>
|
|
64
|
-
</div>
|
|
65
|
-
</template>
|
|
1
|
+
<script setup>
|
|
2
|
+
import { computed, inject } from 'vue';
|
|
3
|
+
|
|
4
|
+
defineProps({
|
|
5
|
+
attachments: { type: Array, required: true },
|
|
6
|
+
});
|
|
7
|
+
|
|
8
|
+
const dark = inject(
|
|
9
|
+
'esc-dark',
|
|
10
|
+
computed(() => false),
|
|
11
|
+
);
|
|
12
|
+
|
|
13
|
+
function formatSize(bytes) {
|
|
14
|
+
if (bytes < 1024) return bytes + ' B';
|
|
15
|
+
if (bytes < 1048576) return (bytes / 1024).toFixed(1) + ' KB';
|
|
16
|
+
return (bytes / 1048576).toFixed(1) + ' MB';
|
|
17
|
+
}
|
|
18
|
+
|
|
19
|
+
function iconForMime(mime) {
|
|
20
|
+
if (mime?.startsWith('image/')) return '🖼️';
|
|
21
|
+
if (mime?.startsWith('video/')) return '🎬';
|
|
22
|
+
if (mime === 'application/pdf') return '📄';
|
|
23
|
+
return '📎';
|
|
24
|
+
}
|
|
25
|
+
|
|
26
|
+
function attachmentUrl(attachment) {
|
|
27
|
+
if (attachment.url) return attachment.url;
|
|
28
|
+
if (typeof window.route === 'function') {
|
|
29
|
+
try {
|
|
30
|
+
return window.route('escalated.attachments.download', attachment.id);
|
|
31
|
+
} catch {
|
|
32
|
+
// route not registered
|
|
33
|
+
}
|
|
34
|
+
}
|
|
35
|
+
return `/escalated/attachments/${attachment.id}/download`;
|
|
36
|
+
}
|
|
37
|
+
</script>
|
|
38
|
+
|
|
39
|
+
<template>
|
|
40
|
+
<div class="space-y-1">
|
|
41
|
+
<div
|
|
42
|
+
v-for="attachment in attachments"
|
|
43
|
+
:key="attachment.id"
|
|
44
|
+
:class="[
|
|
45
|
+
'flex items-center gap-2 rounded-lg border px-3 py-2 text-sm',
|
|
46
|
+
dark ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)]' : 'border-gray-200 bg-gray-50',
|
|
47
|
+
]"
|
|
48
|
+
>
|
|
49
|
+
<span>{{ iconForMime(attachment.mime_type) }}</span>
|
|
50
|
+
<a
|
|
51
|
+
:href="attachmentUrl(attachment)"
|
|
52
|
+
target="_blank"
|
|
53
|
+
:class="[
|
|
54
|
+
'flex-1 truncate font-medium hover:underline',
|
|
55
|
+
dark ? 'text-[var(--esc-panel-text)]' : 'text-blue-600',
|
|
56
|
+
]"
|
|
57
|
+
>
|
|
58
|
+
{{ attachment.original_filename }}
|
|
59
|
+
</a>
|
|
60
|
+
<span :class="['text-xs', dark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-400']">{{
|
|
61
|
+
formatSize(attachment.size)
|
|
62
|
+
}}</span>
|
|
63
|
+
</div>
|
|
64
|
+
</div>
|
|
65
|
+
</template>
|
|
@@ -1,226 +1,226 @@
|
|
|
1
|
-
<script setup>
|
|
2
|
-
import { ref, computed, inject, onMounted, onUnmounted } from 'vue';
|
|
3
|
-
import { useI18n } from '../composables/useI18n';
|
|
4
|
-
|
|
5
|
-
const props = defineProps({
|
|
6
|
-
sessionId: { type: [String, Number], default: null },
|
|
7
|
-
startedAt: { type: String, default: null },
|
|
8
|
-
customer: { type: Object, default: () => ({}) },
|
|
9
|
-
agents: { type: Array, default: () => [] },
|
|
10
|
-
departments: { type: Array, default: () => [] },
|
|
11
|
-
endEndpoint: { type: String, default: '' },
|
|
12
|
-
transferEndpoint: { type: String, default: '' },
|
|
13
|
-
});
|
|
14
|
-
|
|
15
|
-
const emit = defineEmits(['end-chat', 'transfer']);
|
|
16
|
-
|
|
17
|
-
const escDark = inject(
|
|
18
|
-
'esc-dark',
|
|
19
|
-
computed(() => false),
|
|
20
|
-
);
|
|
21
|
-
const { t } = useI18n();
|
|
22
|
-
|
|
23
|
-
const showEndConfirm = ref(false);
|
|
24
|
-
const showTransfer = ref(false);
|
|
25
|
-
const elapsed = ref('0:00');
|
|
26
|
-
let timerInterval = null;
|
|
27
|
-
|
|
28
|
-
function updateTimer() {
|
|
29
|
-
if (!props.startedAt) return;
|
|
30
|
-
const diffMs = Date.now() - new Date(props.startedAt).getTime();
|
|
31
|
-
const totalSecs = Math.max(0, Math.floor(diffMs / 1000));
|
|
32
|
-
const mins = Math.floor(totalSecs / 60);
|
|
33
|
-
const secs = totalSecs % 60;
|
|
34
|
-
if (mins >= 60) {
|
|
35
|
-
const hrs = Math.floor(mins / 60);
|
|
36
|
-
const remMins = mins % 60;
|
|
37
|
-
elapsed.value = `${hrs}:${String(remMins).padStart(2, '0')}:${String(secs).padStart(2, '0')}`;
|
|
38
|
-
} else {
|
|
39
|
-
elapsed.value = `${mins}:${String(secs).padStart(2, '0')}`;
|
|
40
|
-
}
|
|
41
|
-
}
|
|
42
|
-
|
|
43
|
-
onMounted(() => {
|
|
44
|
-
updateTimer();
|
|
45
|
-
timerInterval = setInterval(updateTimer, 1000);
|
|
46
|
-
});
|
|
47
|
-
|
|
48
|
-
onUnmounted(() => {
|
|
49
|
-
clearInterval(timerInterval);
|
|
50
|
-
});
|
|
51
|
-
|
|
52
|
-
async function confirmEndChat() {
|
|
53
|
-
emit('end-chat', props.sessionId);
|
|
54
|
-
if (props.endEndpoint) {
|
|
55
|
-
try {
|
|
56
|
-
await fetch(props.endEndpoint, {
|
|
57
|
-
method: 'POST',
|
|
58
|
-
headers: {
|
|
59
|
-
Accept: 'application/json',
|
|
60
|
-
'Content-Type': 'application/json',
|
|
61
|
-
'X-Requested-With': 'XMLHttpRequest',
|
|
62
|
-
'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
|
|
63
|
-
},
|
|
64
|
-
});
|
|
65
|
-
} catch {
|
|
66
|
-
// handled by caller
|
|
67
|
-
}
|
|
68
|
-
}
|
|
69
|
-
showEndConfirm.value = false;
|
|
70
|
-
}
|
|
71
|
-
|
|
72
|
-
function transferTo(type, id) {
|
|
73
|
-
emit('transfer', { type, id });
|
|
74
|
-
if (props.transferEndpoint) {
|
|
75
|
-
fetch(props.transferEndpoint, {
|
|
76
|
-
method: 'POST',
|
|
77
|
-
headers: {
|
|
78
|
-
Accept: 'application/json',
|
|
79
|
-
'Content-Type': 'application/json',
|
|
80
|
-
'X-Requested-With': 'XMLHttpRequest',
|
|
81
|
-
'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
|
|
82
|
-
},
|
|
83
|
-
body: JSON.stringify({ type, id }),
|
|
84
|
-
}).catch(() => {});
|
|
85
|
-
}
|
|
86
|
-
showTransfer.value = false;
|
|
87
|
-
}
|
|
88
|
-
</script>
|
|
89
|
-
|
|
90
|
-
<template>
|
|
91
|
-
<div
|
|
92
|
-
:class="[
|
|
93
|
-
'flex flex-wrap items-center gap-3 rounded-xl border px-4 py-3',
|
|
94
|
-
escDark ? 'border-white/[0.06] bg-neutral-900/60' : 'border-gray-200 bg-white',
|
|
95
|
-
]"
|
|
96
|
-
>
|
|
97
|
-
<!-- Chat duration -->
|
|
98
|
-
<div class="flex items-center gap-2">
|
|
99
|
-
<span :class="['h-2 w-2 animate-pulse rounded-full bg-emerald-500']"></span>
|
|
100
|
-
<span :class="['text-sm font-mono font-medium', escDark ? 'text-neutral-300' : 'text-gray-700']">
|
|
101
|
-
{{ elapsed }}
|
|
102
|
-
</span>
|
|
103
|
-
<span :class="['text-xs', escDark ? 'text-neutral-600' : 'text-gray-400']">
|
|
104
|
-
{{ t('chat.live') }}
|
|
105
|
-
</span>
|
|
106
|
-
</div>
|
|
107
|
-
|
|
108
|
-
<!-- Customer info -->
|
|
109
|
-
<div
|
|
110
|
-
v-if="customer.name || customer.email"
|
|
111
|
-
:class="['flex items-center gap-2 text-xs', escDark ? 'text-neutral-500' : 'text-gray-500']"
|
|
112
|
-
>
|
|
113
|
-
<span v-if="customer.name">{{ customer.name }}</span>
|
|
114
|
-
<span v-if="customer.email" class="hidden sm:inline">· {{ customer.email }}</span>
|
|
115
|
-
<span v-if="customer.page_url" class="hidden md:inline truncate max-w-[200px]"
|
|
116
|
-
>· {{ customer.page_url }}</span
|
|
117
|
-
>
|
|
118
|
-
</div>
|
|
119
|
-
|
|
120
|
-
<div class="ml-auto flex items-center gap-2">
|
|
121
|
-
<!-- Transfer -->
|
|
122
|
-
<div class="relative">
|
|
123
|
-
<button
|
|
124
|
-
:class="[
|
|
125
|
-
'rounded-lg border px-3 py-1.5 text-sm transition-colors',
|
|
126
|
-
escDark
|
|
127
|
-
? 'border-white/10 text-neutral-400 hover:border-white/20 hover:text-neutral-200'
|
|
128
|
-
: 'border-gray-300 text-gray-600 hover:border-gray-400 hover:text-gray-800',
|
|
129
|
-
]"
|
|
130
|
-
@click="showTransfer = !showTransfer"
|
|
131
|
-
>
|
|
132
|
-
{{ t('chat.transfer') }}
|
|
133
|
-
</button>
|
|
134
|
-
<div
|
|
135
|
-
v-if="showTransfer"
|
|
136
|
-
:class="[
|
|
137
|
-
'absolute right-0 top-full z-50 mt-1 w-56 rounded-lg border py-1 shadow-xl',
|
|
138
|
-
escDark ? 'border-white/[0.08] bg-neutral-800' : 'border-gray-200 bg-white',
|
|
139
|
-
]"
|
|
140
|
-
>
|
|
141
|
-
<div
|
|
142
|
-
v-if="agents.length"
|
|
143
|
-
:class="[
|
|
144
|
-
'px-3 py-1 text-[10px] font-semibold uppercase',
|
|
145
|
-
escDark ? 'text-neutral-600' : 'text-gray-400',
|
|
146
|
-
]"
|
|
147
|
-
>
|
|
148
|
-
{{ t('chat.agents') }}
|
|
149
|
-
</div>
|
|
150
|
-
<button
|
|
151
|
-
v-for="agent in agents"
|
|
152
|
-
:key="'a-' + agent.id"
|
|
153
|
-
:class="[
|
|
154
|
-
'block w-full px-3 py-1.5 text-left text-sm',
|
|
155
|
-
escDark ? 'text-neutral-300 hover:bg-white/[0.06]' : 'text-gray-700 hover:bg-gray-50',
|
|
156
|
-
]"
|
|
157
|
-
@click="transferTo('agent', agent.id)"
|
|
158
|
-
>
|
|
159
|
-
{{ agent.name }}
|
|
160
|
-
</button>
|
|
161
|
-
<div
|
|
162
|
-
v-if="departments.length"
|
|
163
|
-
:class="[
|
|
164
|
-
'mt-1 border-t px-3 py-1 text-[10px] font-semibold uppercase',
|
|
165
|
-
escDark ? 'border-white/[0.06] text-neutral-600' : 'border-gray-100 text-gray-400',
|
|
166
|
-
]"
|
|
167
|
-
>
|
|
168
|
-
{{ t('chat.departments') }}
|
|
169
|
-
</div>
|
|
170
|
-
<button
|
|
171
|
-
v-for="dept in departments"
|
|
172
|
-
:key="'d-' + dept.id"
|
|
173
|
-
:class="[
|
|
174
|
-
'block w-full px-3 py-1.5 text-left text-sm',
|
|
175
|
-
escDark ? 'text-neutral-300 hover:bg-white/[0.06]' : 'text-gray-700 hover:bg-gray-50',
|
|
176
|
-
]"
|
|
177
|
-
@click="transferTo('department', dept.id)"
|
|
178
|
-
>
|
|
179
|
-
{{ dept.name }}
|
|
180
|
-
</button>
|
|
181
|
-
</div>
|
|
182
|
-
</div>
|
|
183
|
-
|
|
184
|
-
<!-- End Chat -->
|
|
185
|
-
<div class="relative">
|
|
186
|
-
<button
|
|
187
|
-
v-if="!showEndConfirm"
|
|
188
|
-
:class="[
|
|
189
|
-
'rounded-lg border px-3 py-1.5 text-sm transition-colors',
|
|
190
|
-
escDark
|
|
191
|
-
? 'border-rose-500/20 text-rose-400 hover:bg-rose-500/10'
|
|
192
|
-
: 'border-red-200 text-red-600 hover:bg-red-50',
|
|
193
|
-
]"
|
|
194
|
-
@click="showEndConfirm = true"
|
|
195
|
-
>
|
|
196
|
-
{{ t('chat.end_chat') }}
|
|
197
|
-
</button>
|
|
198
|
-
<div v-else class="flex items-center gap-2">
|
|
199
|
-
<span :class="['text-xs', escDark ? 'text-neutral-400' : 'text-gray-500']">
|
|
200
|
-
{{ t('chat.end_confirm') }}
|
|
201
|
-
</span>
|
|
202
|
-
<button
|
|
203
|
-
:class="[
|
|
204
|
-
'rounded-lg px-3 py-1.5 text-sm font-medium text-white',
|
|
205
|
-
escDark ? 'bg-rose-600 hover:bg-rose-500' : 'bg-red-600 hover:bg-red-500',
|
|
206
|
-
]"
|
|
207
|
-
@click="confirmEndChat"
|
|
208
|
-
>
|
|
209
|
-
{{ t('form.confirm') }}
|
|
210
|
-
</button>
|
|
211
|
-
<button
|
|
212
|
-
:class="[
|
|
213
|
-
'rounded-lg border px-3 py-1.5 text-sm',
|
|
214
|
-
escDark
|
|
215
|
-
? 'border-white/10 text-neutral-400 hover:text-neutral-200'
|
|
216
|
-
: 'border-gray-300 text-gray-500 hover:text-gray-700',
|
|
217
|
-
]"
|
|
218
|
-
@click="showEndConfirm = false"
|
|
219
|
-
>
|
|
220
|
-
{{ t('form.cancel') }}
|
|
221
|
-
</button>
|
|
222
|
-
</div>
|
|
223
|
-
</div>
|
|
224
|
-
</div>
|
|
225
|
-
</div>
|
|
226
|
-
</template>
|
|
1
|
+
<script setup>
|
|
2
|
+
import { ref, computed, inject, onMounted, onUnmounted } from 'vue';
|
|
3
|
+
import { useI18n } from '../composables/useI18n';
|
|
4
|
+
|
|
5
|
+
const props = defineProps({
|
|
6
|
+
sessionId: { type: [String, Number], default: null },
|
|
7
|
+
startedAt: { type: String, default: null },
|
|
8
|
+
customer: { type: Object, default: () => ({}) },
|
|
9
|
+
agents: { type: Array, default: () => [] },
|
|
10
|
+
departments: { type: Array, default: () => [] },
|
|
11
|
+
endEndpoint: { type: String, default: '' },
|
|
12
|
+
transferEndpoint: { type: String, default: '' },
|
|
13
|
+
});
|
|
14
|
+
|
|
15
|
+
const emit = defineEmits(['end-chat', 'transfer']);
|
|
16
|
+
|
|
17
|
+
const escDark = inject(
|
|
18
|
+
'esc-dark',
|
|
19
|
+
computed(() => false),
|
|
20
|
+
);
|
|
21
|
+
const { t } = useI18n();
|
|
22
|
+
|
|
23
|
+
const showEndConfirm = ref(false);
|
|
24
|
+
const showTransfer = ref(false);
|
|
25
|
+
const elapsed = ref('0:00');
|
|
26
|
+
let timerInterval = null;
|
|
27
|
+
|
|
28
|
+
function updateTimer() {
|
|
29
|
+
if (!props.startedAt) return;
|
|
30
|
+
const diffMs = Date.now() - new Date(props.startedAt).getTime();
|
|
31
|
+
const totalSecs = Math.max(0, Math.floor(diffMs / 1000));
|
|
32
|
+
const mins = Math.floor(totalSecs / 60);
|
|
33
|
+
const secs = totalSecs % 60;
|
|
34
|
+
if (mins >= 60) {
|
|
35
|
+
const hrs = Math.floor(mins / 60);
|
|
36
|
+
const remMins = mins % 60;
|
|
37
|
+
elapsed.value = `${hrs}:${String(remMins).padStart(2, '0')}:${String(secs).padStart(2, '0')}`;
|
|
38
|
+
} else {
|
|
39
|
+
elapsed.value = `${mins}:${String(secs).padStart(2, '0')}`;
|
|
40
|
+
}
|
|
41
|
+
}
|
|
42
|
+
|
|
43
|
+
onMounted(() => {
|
|
44
|
+
updateTimer();
|
|
45
|
+
timerInterval = setInterval(updateTimer, 1000);
|
|
46
|
+
});
|
|
47
|
+
|
|
48
|
+
onUnmounted(() => {
|
|
49
|
+
clearInterval(timerInterval);
|
|
50
|
+
});
|
|
51
|
+
|
|
52
|
+
async function confirmEndChat() {
|
|
53
|
+
emit('end-chat', props.sessionId);
|
|
54
|
+
if (props.endEndpoint) {
|
|
55
|
+
try {
|
|
56
|
+
await fetch(props.endEndpoint, {
|
|
57
|
+
method: 'POST',
|
|
58
|
+
headers: {
|
|
59
|
+
Accept: 'application/json',
|
|
60
|
+
'Content-Type': 'application/json',
|
|
61
|
+
'X-Requested-With': 'XMLHttpRequest',
|
|
62
|
+
'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
|
|
63
|
+
},
|
|
64
|
+
});
|
|
65
|
+
} catch {
|
|
66
|
+
// handled by caller
|
|
67
|
+
}
|
|
68
|
+
}
|
|
69
|
+
showEndConfirm.value = false;
|
|
70
|
+
}
|
|
71
|
+
|
|
72
|
+
function transferTo(type, id) {
|
|
73
|
+
emit('transfer', { type, id });
|
|
74
|
+
if (props.transferEndpoint) {
|
|
75
|
+
fetch(props.transferEndpoint, {
|
|
76
|
+
method: 'POST',
|
|
77
|
+
headers: {
|
|
78
|
+
Accept: 'application/json',
|
|
79
|
+
'Content-Type': 'application/json',
|
|
80
|
+
'X-Requested-With': 'XMLHttpRequest',
|
|
81
|
+
'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
|
|
82
|
+
},
|
|
83
|
+
body: JSON.stringify({ type, id }),
|
|
84
|
+
}).catch(() => {});
|
|
85
|
+
}
|
|
86
|
+
showTransfer.value = false;
|
|
87
|
+
}
|
|
88
|
+
</script>
|
|
89
|
+
|
|
90
|
+
<template>
|
|
91
|
+
<div
|
|
92
|
+
:class="[
|
|
93
|
+
'flex flex-wrap items-center gap-3 rounded-xl border px-4 py-3',
|
|
94
|
+
escDark ? 'border-white/[0.06] bg-neutral-900/60' : 'border-gray-200 bg-white',
|
|
95
|
+
]"
|
|
96
|
+
>
|
|
97
|
+
<!-- Chat duration -->
|
|
98
|
+
<div class="flex items-center gap-2">
|
|
99
|
+
<span :class="['h-2 w-2 animate-pulse rounded-full bg-emerald-500']"></span>
|
|
100
|
+
<span :class="['text-sm font-mono font-medium', escDark ? 'text-neutral-300' : 'text-gray-700']">
|
|
101
|
+
{{ elapsed }}
|
|
102
|
+
</span>
|
|
103
|
+
<span :class="['text-xs', escDark ? 'text-neutral-600' : 'text-gray-400']">
|
|
104
|
+
{{ t('chat.live') }}
|
|
105
|
+
</span>
|
|
106
|
+
</div>
|
|
107
|
+
|
|
108
|
+
<!-- Customer info -->
|
|
109
|
+
<div
|
|
110
|
+
v-if="customer.name || customer.email"
|
|
111
|
+
:class="['flex items-center gap-2 text-xs', escDark ? 'text-neutral-500' : 'text-gray-500']"
|
|
112
|
+
>
|
|
113
|
+
<span v-if="customer.name">{{ customer.name }}</span>
|
|
114
|
+
<span v-if="customer.email" class="hidden sm:inline">· {{ customer.email }}</span>
|
|
115
|
+
<span v-if="customer.page_url" class="hidden md:inline truncate max-w-[200px]"
|
|
116
|
+
>· {{ customer.page_url }}</span
|
|
117
|
+
>
|
|
118
|
+
</div>
|
|
119
|
+
|
|
120
|
+
<div class="ml-auto flex items-center gap-2">
|
|
121
|
+
<!-- Transfer -->
|
|
122
|
+
<div class="relative">
|
|
123
|
+
<button
|
|
124
|
+
:class="[
|
|
125
|
+
'rounded-lg border px-3 py-1.5 text-sm transition-colors',
|
|
126
|
+
escDark
|
|
127
|
+
? 'border-white/10 text-neutral-400 hover:border-white/20 hover:text-neutral-200'
|
|
128
|
+
: 'border-gray-300 text-gray-600 hover:border-gray-400 hover:text-gray-800',
|
|
129
|
+
]"
|
|
130
|
+
@click="showTransfer = !showTransfer"
|
|
131
|
+
>
|
|
132
|
+
{{ t('chat.transfer') }}
|
|
133
|
+
</button>
|
|
134
|
+
<div
|
|
135
|
+
v-if="showTransfer"
|
|
136
|
+
:class="[
|
|
137
|
+
'absolute right-0 top-full z-50 mt-1 w-56 rounded-lg border py-1 shadow-xl',
|
|
138
|
+
escDark ? 'border-white/[0.08] bg-neutral-800' : 'border-gray-200 bg-white',
|
|
139
|
+
]"
|
|
140
|
+
>
|
|
141
|
+
<div
|
|
142
|
+
v-if="agents.length"
|
|
143
|
+
:class="[
|
|
144
|
+
'px-3 py-1 text-[10px] font-semibold uppercase',
|
|
145
|
+
escDark ? 'text-neutral-600' : 'text-gray-400',
|
|
146
|
+
]"
|
|
147
|
+
>
|
|
148
|
+
{{ t('chat.agents') }}
|
|
149
|
+
</div>
|
|
150
|
+
<button
|
|
151
|
+
v-for="agent in agents"
|
|
152
|
+
:key="'a-' + agent.id"
|
|
153
|
+
:class="[
|
|
154
|
+
'block w-full px-3 py-1.5 text-left text-sm',
|
|
155
|
+
escDark ? 'text-neutral-300 hover:bg-white/[0.06]' : 'text-gray-700 hover:bg-gray-50',
|
|
156
|
+
]"
|
|
157
|
+
@click="transferTo('agent', agent.id)"
|
|
158
|
+
>
|
|
159
|
+
{{ agent.name }}
|
|
160
|
+
</button>
|
|
161
|
+
<div
|
|
162
|
+
v-if="departments.length"
|
|
163
|
+
:class="[
|
|
164
|
+
'mt-1 border-t px-3 py-1 text-[10px] font-semibold uppercase',
|
|
165
|
+
escDark ? 'border-white/[0.06] text-neutral-600' : 'border-gray-100 text-gray-400',
|
|
166
|
+
]"
|
|
167
|
+
>
|
|
168
|
+
{{ t('chat.departments') }}
|
|
169
|
+
</div>
|
|
170
|
+
<button
|
|
171
|
+
v-for="dept in departments"
|
|
172
|
+
:key="'d-' + dept.id"
|
|
173
|
+
:class="[
|
|
174
|
+
'block w-full px-3 py-1.5 text-left text-sm',
|
|
175
|
+
escDark ? 'text-neutral-300 hover:bg-white/[0.06]' : 'text-gray-700 hover:bg-gray-50',
|
|
176
|
+
]"
|
|
177
|
+
@click="transferTo('department', dept.id)"
|
|
178
|
+
>
|
|
179
|
+
{{ dept.name }}
|
|
180
|
+
</button>
|
|
181
|
+
</div>
|
|
182
|
+
</div>
|
|
183
|
+
|
|
184
|
+
<!-- End Chat -->
|
|
185
|
+
<div class="relative">
|
|
186
|
+
<button
|
|
187
|
+
v-if="!showEndConfirm"
|
|
188
|
+
:class="[
|
|
189
|
+
'rounded-lg border px-3 py-1.5 text-sm transition-colors',
|
|
190
|
+
escDark
|
|
191
|
+
? 'border-rose-500/20 text-rose-400 hover:bg-rose-500/10'
|
|
192
|
+
: 'border-red-200 text-red-600 hover:bg-red-50',
|
|
193
|
+
]"
|
|
194
|
+
@click="showEndConfirm = true"
|
|
195
|
+
>
|
|
196
|
+
{{ t('chat.end_chat') }}
|
|
197
|
+
</button>
|
|
198
|
+
<div v-else class="flex items-center gap-2">
|
|
199
|
+
<span :class="['text-xs', escDark ? 'text-neutral-400' : 'text-gray-500']">
|
|
200
|
+
{{ t('chat.end_confirm') }}
|
|
201
|
+
</span>
|
|
202
|
+
<button
|
|
203
|
+
:class="[
|
|
204
|
+
'rounded-lg px-3 py-1.5 text-sm font-medium text-white',
|
|
205
|
+
escDark ? 'bg-rose-600 hover:bg-rose-500' : 'bg-red-600 hover:bg-red-500',
|
|
206
|
+
]"
|
|
207
|
+
@click="confirmEndChat"
|
|
208
|
+
>
|
|
209
|
+
{{ t('form.confirm') }}
|
|
210
|
+
</button>
|
|
211
|
+
<button
|
|
212
|
+
:class="[
|
|
213
|
+
'rounded-lg border px-3 py-1.5 text-sm',
|
|
214
|
+
escDark
|
|
215
|
+
? 'border-white/10 text-neutral-400 hover:text-neutral-200'
|
|
216
|
+
: 'border-gray-300 text-gray-500 hover:text-gray-700',
|
|
217
|
+
]"
|
|
218
|
+
@click="showEndConfirm = false"
|
|
219
|
+
>
|
|
220
|
+
{{ t('form.cancel') }}
|
|
221
|
+
</button>
|
|
222
|
+
</div>
|
|
223
|
+
</div>
|
|
224
|
+
</div>
|
|
225
|
+
</div>
|
|
226
|
+
</template>
|