@escalated-dev/escalated 0.5.0 → 0.7.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/README.md +102 -0
- package/package.json +37 -6
- package/src/components/ActivityTimeline.stories.js +55 -0
- package/src/components/ActivityTimeline.vue +83 -66
- package/src/components/AdminDashboard.stories.js +1095 -0
- package/src/components/AgentLoadIndicator.stories.js +37 -0
- package/src/components/AgentLoadIndicator.vue +49 -0
- package/src/components/AgentPerformanceCard.vue +44 -0
- package/src/components/ArticleEditor.vue +82 -0
- package/src/components/AssigneeSelect.vue +37 -23
- package/src/components/AttachmentList.vue +53 -37
- package/src/components/AuditLogEntry.vue +95 -0
- package/src/components/BulkActionBar.vue +99 -30
- package/src/components/CategoryTree.vue +89 -0
- package/src/components/ChartWidget.vue +46 -0
- package/src/components/CollisionWarning.stories.js +30 -0
- package/src/components/CollisionWarning.vue +68 -0
- package/src/components/ConditionalFieldRules.vue +135 -0
- package/src/components/ContextPanel.vue +66 -0
- package/src/components/ContextPanelSection.vue +65 -0
- package/src/components/CustomFieldRenderer.vue +159 -0
- package/src/components/EscalatedLayout.vue +400 -69
- package/src/components/FileDropzone.vue +57 -41
- package/src/components/FollowButton.stories.js +30 -0
- package/src/components/FollowButton.vue +53 -28
- package/src/components/KeyboardShortcutHelp.vue +129 -39
- package/src/components/KnowledgePanel.vue +122 -0
- package/src/components/KpiCard.stories.js +32 -0
- package/src/components/KpiCard.vue +88 -0
- package/src/components/MacroDropdown.vue +95 -35
- package/src/components/PermissionMatrix.vue +107 -0
- package/src/components/PinnedNotes.vue +75 -33
- package/src/components/PresenceIndicator.vue +93 -27
- package/src/components/PriorityBadge.stories.js +33 -0
- package/src/components/PriorityBadge.vue +46 -39
- package/src/components/QuickFilters.vue +65 -49
- package/src/components/ReplyComposer.vue +273 -159
- package/src/components/ReplyThread.vue +78 -23
- package/src/components/SatisfactionRating.vue +98 -46
- package/src/components/ScheduleEditor.vue +104 -0
- package/src/components/SideConversation.vue +165 -0
- package/src/components/SideConversationList.vue +147 -0
- package/src/components/SkillTagManager.vue +79 -0
- package/src/components/SlaComplianceChart.vue +53 -0
- package/src/components/SlaTimer.stories.js +35 -0
- package/src/components/SlaTimer.vue +62 -49
- package/src/components/StatsCard.stories.js +24 -0
- package/src/components/StatsCard.vue +58 -46
- package/src/components/StatusBadge.stories.js +53 -0
- package/src/components/StatusBadge.vue +78 -46
- package/src/components/TagSelect.vue +84 -53
- package/src/components/TicketFilters.vue +225 -69
- package/src/components/TicketLinkPanel.vue +193 -0
- package/src/components/TicketList.vue +594 -193
- package/src/components/TicketMergeDialog.vue +157 -0
- package/src/components/TicketSidebar.vue +167 -99
- package/src/components/TicketTypeSelector.vue +21 -0
- package/src/components/TotpInput.stories.js +9 -0
- package/src/components/TotpInput.vue +81 -0
- package/src/components/TwoFactorSetup.vue +113 -0
- package/src/composables/useDebouncedSearch.js +38 -0
- package/src/composables/useI18n.js +80 -0
- package/src/composables/usePluginExtensions.js +95 -3
- package/src/composables/usePluginHooks.js +65 -0
- package/src/defineEscalatedPlugin.js +34 -8
- package/src/index.js +72 -35
- package/src/locales/de.json +442 -0
- package/src/locales/en.json +467 -0
- package/src/locales/es.json +442 -0
- package/src/locales/fr.json +442 -0
- package/src/locales/index.js +6 -0
- package/src/pages/Admin/ApiTokens/Index.vue +231 -67
- package/src/pages/Admin/AuditLog/Index.vue +154 -0
- package/src/pages/Admin/Automations/Form.vue +184 -0
- package/src/pages/Admin/Automations/Index.vue +129 -0
- package/src/pages/Admin/BusinessHours/Form.vue +172 -0
- package/src/pages/Admin/BusinessHours/Index.vue +113 -0
- package/src/pages/Admin/CannedResponses/Index.vue +127 -70
- package/src/pages/Admin/Capacity/Index.vue +134 -0
- package/src/pages/Admin/CustomFields/Form.vue +195 -0
- package/src/pages/Admin/CustomFields/Index.vue +134 -0
- package/src/pages/Admin/CustomObjects/Form.vue +202 -0
- package/src/pages/Admin/CustomObjects/Index.vue +127 -0
- package/src/pages/Admin/CustomObjects/Records.vue +228 -0
- package/src/pages/Admin/Departments/Form.vue +75 -51
- package/src/pages/Admin/Departments/Index.vue +109 -57
- package/src/pages/Admin/EscalationRules/Form.vue +157 -96
- package/src/pages/Admin/EscalationRules/Index.vue +178 -57
- package/src/pages/Admin/Import/Connect.vue +96 -0
- package/src/pages/Admin/Import/Index.vue +102 -0
- package/src/pages/Admin/Import/Mapping.vue +110 -0
- package/src/pages/Admin/Import/Progress.vue +153 -0
- package/src/pages/Admin/Import/Review.vue +76 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
- package/src/pages/Admin/Macros/Index.vue +250 -89
- package/src/pages/Admin/Plugins/Index.vue +205 -75
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -0
- package/src/pages/Admin/Reports/Dashboard.vue +211 -0
- package/src/pages/Admin/Reports/SlaReport.vue +166 -0
- package/src/pages/Admin/Reports.vue +139 -34
- package/src/pages/Admin/Roles/Form.vue +71 -0
- package/src/pages/Admin/Roles/Index.vue +122 -0
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
- package/src/pages/Admin/Settings/DataRetention.vue +182 -0
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
- package/src/pages/Admin/Settings/Sandbox.vue +135 -0
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
- package/src/pages/Admin/Settings.vue +468 -260
- package/src/pages/Admin/Skills/Form.vue +53 -0
- package/src/pages/Admin/Skills/Index.vue +94 -0
- package/src/pages/Admin/SlaPolicies/Form.vue +118 -75
- package/src/pages/Admin/SlaPolicies/Index.vue +120 -59
- package/src/pages/Admin/Statuses/Form.vue +114 -0
- package/src/pages/Admin/Statuses/Index.vue +153 -0
- package/src/pages/Admin/Tags/Index.vue +191 -105
- package/src/pages/Admin/Tickets/Index.vue +91 -39
- package/src/pages/Admin/Tickets/Show.vue +101 -37
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
- package/src/pages/Admin/Webhooks/Form.vue +110 -0
- package/src/pages/Admin/Webhooks/Index.vue +136 -0
- package/src/pages/Agent/Dashboard.vue +311 -186
- package/src/pages/Agent/TicketIndex.vue +88 -38
- package/src/pages/Agent/TicketShow.vue +258 -51
- package/src/pages/Customer/Create.vue +36 -9
- package/src/pages/Customer/Index.vue +31 -24
- package/src/pages/Customer/KnowledgeBase/Article.vue +127 -0
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
- package/src/plugin.js +86 -1
- package/src/utils/constants.js +30 -0
- package/src/utils/formatting.js +35 -0
- package/src/utils/sanitizeHtml.js +64 -0
- package/src/pages/Admin/Plugins.vue +0 -129
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<script setup>
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import EscalatedLayout from '../../components/EscalatedLayout.vue';
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import { useForm, usePage, router } from '@inertiajs/vue3';
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import { computed } from 'vue';
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const props = defineProps({ plugins: Array });
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const page = usePage();
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const flash = computed(() => ({
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success: page.props.flash?.success,
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error: page.props.flash?.error,
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}));
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const uploadForm = useForm({
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plugin: null,
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});
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function onFileChange(e) {
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uploadForm.plugin = e.target.files[0];
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}
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function submitUpload() {
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uploadForm.post(route('escalated.admin.plugins.upload'), {
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forceFormData: true,
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onSuccess: () => {
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uploadForm.reset();
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},
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});
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}
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function activate(slug) {
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router.post(route('escalated.admin.plugins.activate', slug));
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}
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function deactivate(slug) {
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router.post(route('escalated.admin.plugins.deactivate', slug));
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}
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function deletePlugin(slug) {
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if (confirm('Are you sure you want to delete this plugin? This cannot be undone.')) {
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router.delete(route('escalated.admin.plugins.destroy', slug));
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}
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}
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</script>
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<template>
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<EscalatedLayout title="Plugins">
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<div class="mx-auto max-w-4xl space-y-6">
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<!-- Flash messages -->
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<div v-if="flash.success" class="rounded-lg border border-emerald-500/20 bg-emerald-500/10 px-4 py-3 text-sm text-emerald-400">
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{{ flash.success }}
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</div>
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<div v-if="flash.error" class="rounded-lg border border-red-500/20 bg-red-500/10 px-4 py-3 text-sm text-red-400">
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{{ flash.error }}
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</div>
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<!-- Upload Plugin -->
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<div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-6">
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<h3 class="mb-4 text-sm font-semibold text-white">Upload Plugin</h3>
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<form @submit.prevent="submitUpload" class="flex items-end gap-4">
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<div class="flex-1">
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<label class="block text-sm font-medium text-neutral-200">Plugin ZIP File</label>
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<input type="file" accept=".zip" @change="onFileChange"
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class="mt-2 w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 file:mr-3 file:rounded file:border-0 file:bg-white/10 file:px-3 file:py-1 file:text-sm file:text-neutral-300 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
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<p v-if="uploadForm.errors.plugin" class="mt-1 text-xs text-red-400">{{ uploadForm.errors.plugin }}</p>
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</div>
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<button type="submit" :disabled="uploadForm.processing || !uploadForm.plugin"
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class="shrink-0 rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-5 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400 disabled:opacity-50">
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{{ uploadForm.processing ? 'Uploading...' : 'Upload' }}
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</button>
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</form>
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</div>
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<!-- Plugin List -->
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<div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-6">
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<h3 class="mb-5 text-sm font-semibold text-white">Installed Plugins</h3>
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<div v-if="!plugins || plugins.length === 0" class="py-8 text-center text-sm text-neutral-500">
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No plugins installed yet.
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</div>
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<div v-else class="divide-y divide-white/[0.06]">
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<div v-for="plugin in plugins" :key="plugin.slug" class="flex items-start justify-between gap-4 py-4 first:pt-0 last:pb-0">
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<!-- Plugin info -->
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<div class="min-w-0 flex-1">
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<div class="flex items-center gap-2.5">
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<span class="text-sm font-medium text-white">{{ plugin.name }}</span>
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<span class="rounded bg-white/[0.06] px-1.5 py-0.5 text-[10px] font-medium text-neutral-500">
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v{{ plugin.version }}
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</span>
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<span :class="[
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'rounded px-1.5 py-0.5 text-[10px] font-medium',
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plugin.source === 'composer'
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? 'bg-violet-500/10 text-violet-400'
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: 'bg-cyan-500/10 text-cyan-400'
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]">
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{{ plugin.source }}
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</span>
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</div>
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<p v-if="plugin.description" class="mt-1 text-xs text-neutral-500">{{ plugin.description }}</p>
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<p class="mt-1 text-xs text-neutral-600">by {{ plugin.author }}</p>
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</div>
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<!-- Actions -->
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<div class="flex shrink-0 items-center gap-2">
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<!-- Active status toggle -->
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<button v-if="plugin.is_active" @click="deactivate(plugin.slug)"
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class="rounded-lg border border-emerald-500/20 bg-emerald-500/10 px-3 py-1.5 text-xs font-medium text-emerald-400 transition-colors hover:bg-emerald-500/20">
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Active
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</button>
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<button v-else @click="activate(plugin.slug)"
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class="rounded-lg border border-white/10 bg-white/[0.04] px-3 py-1.5 text-xs font-medium text-neutral-500 transition-colors hover:bg-white/[0.08] hover:text-neutral-300">
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Inactive
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</button>
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<!-- Delete (local only) -->
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<button v-if="plugin.source === 'local'" @click="deletePlugin(plugin.slug)"
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class="rounded-lg border border-white/10 bg-white/[0.04] p-1.5 text-neutral-600 transition-colors hover:border-red-500/20 hover:bg-red-500/10 hover:text-red-400">
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<svg class="h-4 w-4" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24">
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<path stroke-linecap="round" stroke-linejoin="round" d="M14.74 9l-.346 9m-4.788 0L9.26 9m9.968-3.21c.342.052.682.107 1.022.166m-1.022-.165L18.16 19.673a2.25 2.25 0 01-2.244 2.077H8.084a2.25 2.25 0 01-2.244-2.077L4.772 5.79m14.456 0a48.108 48.108 0 00-3.478-.397m-12 .562c.34-.059.68-.114 1.022-.165m0 0a48.11 48.11 0 013.478-.397m7.5 0v-.916c0-1.18-.91-2.164-2.09-2.201a51.964 51.964 0 00-3.32 0c-1.18.037-2.09 1.022-2.09 2.201v.916m7.5 0a48.667 48.667 0 00-7.5 0" />
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</svg>
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</button>
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</div>
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</div>
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</div>
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</div>
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</div>
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</EscalatedLayout>
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</template>
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