@escalated-dev/escalated 0.5.0 → 0.7.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (136) hide show
  1. package/README.md +102 -0
  2. package/package.json +37 -6
  3. package/src/components/ActivityTimeline.stories.js +55 -0
  4. package/src/components/ActivityTimeline.vue +83 -66
  5. package/src/components/AdminDashboard.stories.js +1095 -0
  6. package/src/components/AgentLoadIndicator.stories.js +37 -0
  7. package/src/components/AgentLoadIndicator.vue +49 -0
  8. package/src/components/AgentPerformanceCard.vue +44 -0
  9. package/src/components/ArticleEditor.vue +82 -0
  10. package/src/components/AssigneeSelect.vue +37 -23
  11. package/src/components/AttachmentList.vue +53 -37
  12. package/src/components/AuditLogEntry.vue +95 -0
  13. package/src/components/BulkActionBar.vue +99 -30
  14. package/src/components/CategoryTree.vue +89 -0
  15. package/src/components/ChartWidget.vue +46 -0
  16. package/src/components/CollisionWarning.stories.js +30 -0
  17. package/src/components/CollisionWarning.vue +68 -0
  18. package/src/components/ConditionalFieldRules.vue +135 -0
  19. package/src/components/ContextPanel.vue +66 -0
  20. package/src/components/ContextPanelSection.vue +65 -0
  21. package/src/components/CustomFieldRenderer.vue +159 -0
  22. package/src/components/EscalatedLayout.vue +400 -69
  23. package/src/components/FileDropzone.vue +57 -41
  24. package/src/components/FollowButton.stories.js +30 -0
  25. package/src/components/FollowButton.vue +53 -28
  26. package/src/components/KeyboardShortcutHelp.vue +129 -39
  27. package/src/components/KnowledgePanel.vue +122 -0
  28. package/src/components/KpiCard.stories.js +32 -0
  29. package/src/components/KpiCard.vue +88 -0
  30. package/src/components/MacroDropdown.vue +95 -35
  31. package/src/components/PermissionMatrix.vue +107 -0
  32. package/src/components/PinnedNotes.vue +75 -33
  33. package/src/components/PresenceIndicator.vue +93 -27
  34. package/src/components/PriorityBadge.stories.js +33 -0
  35. package/src/components/PriorityBadge.vue +46 -39
  36. package/src/components/QuickFilters.vue +65 -49
  37. package/src/components/ReplyComposer.vue +273 -159
  38. package/src/components/ReplyThread.vue +78 -23
  39. package/src/components/SatisfactionRating.vue +98 -46
  40. package/src/components/ScheduleEditor.vue +104 -0
  41. package/src/components/SideConversation.vue +165 -0
  42. package/src/components/SideConversationList.vue +147 -0
  43. package/src/components/SkillTagManager.vue +79 -0
  44. package/src/components/SlaComplianceChart.vue +53 -0
  45. package/src/components/SlaTimer.stories.js +35 -0
  46. package/src/components/SlaTimer.vue +62 -49
  47. package/src/components/StatsCard.stories.js +24 -0
  48. package/src/components/StatsCard.vue +58 -46
  49. package/src/components/StatusBadge.stories.js +53 -0
  50. package/src/components/StatusBadge.vue +78 -46
  51. package/src/components/TagSelect.vue +84 -53
  52. package/src/components/TicketFilters.vue +225 -69
  53. package/src/components/TicketLinkPanel.vue +193 -0
  54. package/src/components/TicketList.vue +594 -193
  55. package/src/components/TicketMergeDialog.vue +157 -0
  56. package/src/components/TicketSidebar.vue +167 -99
  57. package/src/components/TicketTypeSelector.vue +21 -0
  58. package/src/components/TotpInput.stories.js +9 -0
  59. package/src/components/TotpInput.vue +81 -0
  60. package/src/components/TwoFactorSetup.vue +113 -0
  61. package/src/composables/useDebouncedSearch.js +38 -0
  62. package/src/composables/useI18n.js +80 -0
  63. package/src/composables/usePluginExtensions.js +95 -3
  64. package/src/composables/usePluginHooks.js +65 -0
  65. package/src/defineEscalatedPlugin.js +34 -8
  66. package/src/index.js +72 -35
  67. package/src/locales/de.json +442 -0
  68. package/src/locales/en.json +467 -0
  69. package/src/locales/es.json +442 -0
  70. package/src/locales/fr.json +442 -0
  71. package/src/locales/index.js +6 -0
  72. package/src/pages/Admin/ApiTokens/Index.vue +231 -67
  73. package/src/pages/Admin/AuditLog/Index.vue +154 -0
  74. package/src/pages/Admin/Automations/Form.vue +184 -0
  75. package/src/pages/Admin/Automations/Index.vue +129 -0
  76. package/src/pages/Admin/BusinessHours/Form.vue +172 -0
  77. package/src/pages/Admin/BusinessHours/Index.vue +113 -0
  78. package/src/pages/Admin/CannedResponses/Index.vue +127 -70
  79. package/src/pages/Admin/Capacity/Index.vue +134 -0
  80. package/src/pages/Admin/CustomFields/Form.vue +195 -0
  81. package/src/pages/Admin/CustomFields/Index.vue +134 -0
  82. package/src/pages/Admin/CustomObjects/Form.vue +202 -0
  83. package/src/pages/Admin/CustomObjects/Index.vue +127 -0
  84. package/src/pages/Admin/CustomObjects/Records.vue +228 -0
  85. package/src/pages/Admin/Departments/Form.vue +75 -51
  86. package/src/pages/Admin/Departments/Index.vue +109 -57
  87. package/src/pages/Admin/EscalationRules/Form.vue +157 -96
  88. package/src/pages/Admin/EscalationRules/Index.vue +178 -57
  89. package/src/pages/Admin/Import/Connect.vue +96 -0
  90. package/src/pages/Admin/Import/Index.vue +102 -0
  91. package/src/pages/Admin/Import/Mapping.vue +110 -0
  92. package/src/pages/Admin/Import/Progress.vue +153 -0
  93. package/src/pages/Admin/Import/Review.vue +76 -0
  94. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
  95. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
  96. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
  97. package/src/pages/Admin/Macros/Index.vue +250 -89
  98. package/src/pages/Admin/Plugins/Index.vue +205 -75
  99. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
  100. package/src/pages/Admin/Reports/CsatReport.vue +127 -0
  101. package/src/pages/Admin/Reports/Dashboard.vue +211 -0
  102. package/src/pages/Admin/Reports/SlaReport.vue +166 -0
  103. package/src/pages/Admin/Reports.vue +139 -34
  104. package/src/pages/Admin/Roles/Form.vue +71 -0
  105. package/src/pages/Admin/Roles/Index.vue +122 -0
  106. package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
  107. package/src/pages/Admin/Settings/DataRetention.vue +182 -0
  108. package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
  109. package/src/pages/Admin/Settings/Sandbox.vue +135 -0
  110. package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
  111. package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
  112. package/src/pages/Admin/Settings.vue +468 -260
  113. package/src/pages/Admin/Skills/Form.vue +53 -0
  114. package/src/pages/Admin/Skills/Index.vue +94 -0
  115. package/src/pages/Admin/SlaPolicies/Form.vue +118 -75
  116. package/src/pages/Admin/SlaPolicies/Index.vue +120 -59
  117. package/src/pages/Admin/Statuses/Form.vue +114 -0
  118. package/src/pages/Admin/Statuses/Index.vue +153 -0
  119. package/src/pages/Admin/Tags/Index.vue +191 -105
  120. package/src/pages/Admin/Tickets/Index.vue +91 -39
  121. package/src/pages/Admin/Tickets/Show.vue +101 -37
  122. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
  123. package/src/pages/Admin/Webhooks/Form.vue +110 -0
  124. package/src/pages/Admin/Webhooks/Index.vue +136 -0
  125. package/src/pages/Agent/Dashboard.vue +311 -186
  126. package/src/pages/Agent/TicketIndex.vue +88 -38
  127. package/src/pages/Agent/TicketShow.vue +258 -51
  128. package/src/pages/Customer/Create.vue +36 -9
  129. package/src/pages/Customer/Index.vue +31 -24
  130. package/src/pages/Customer/KnowledgeBase/Article.vue +127 -0
  131. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
  132. package/src/plugin.js +86 -1
  133. package/src/utils/constants.js +30 -0
  134. package/src/utils/formatting.js +35 -0
  135. package/src/utils/sanitizeHtml.js +64 -0
  136. package/src/pages/Admin/Plugins.vue +0 -129
@@ -1,24 +1,31 @@
1
- <script setup>
2
- import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
- import TicketList from '../../components/TicketList.vue';
4
- import TicketFilters from '../../components/TicketFilters.vue';
5
- import { Link } from '@inertiajs/vue3';
6
-
7
- defineProps({
8
- tickets: Object,
9
- filters: Object,
10
- });
11
- </script>
12
-
13
- <template>
14
- <EscalatedLayout title="My Tickets">
15
- <div class="mb-6 flex items-center justify-between">
16
- <TicketFilters :filters="filters" :route="route('escalated.customer.tickets.index')" />
17
- <Link :href="route('escalated.customer.tickets.create')"
18
- class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700">
19
- New Ticket
20
- </Link>
21
- </div>
22
- <TicketList :tickets="tickets" route-prefix="escalated.customer.tickets" />
23
- </EscalatedLayout>
24
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../components/EscalatedLayout.vue';
3
+ import TicketList from '../../components/TicketList.vue';
4
+ import TicketFilters from '../../components/TicketFilters.vue';
5
+ import PluginSlot from '../../components/PluginSlot.vue';
6
+ import { Link } from '@inertiajs/vue3';
7
+ import { usePluginExtensions } from '../../composables/usePluginExtensions';
8
+
9
+ defineProps({
10
+ tickets: Object,
11
+ filters: Object,
12
+ });
13
+
14
+ const { getPageComponents } = usePluginExtensions();
15
+ </script>
16
+
17
+ <template>
18
+ <EscalatedLayout title="My Tickets">
19
+ <PluginSlot slot="customer.index.header" :components="getPageComponents('customer.index', 'header')" />
20
+ <div class="mb-6 flex items-center justify-between">
21
+ <TicketFilters :filters="filters" :route="route('escalated.customer.tickets.index')" />
22
+ <Link
23
+ :href="route('escalated.customer.tickets.create')"
24
+ class="rounded-lg bg-indigo-600 px-4 py-2 text-sm font-medium text-white hover:bg-indigo-700"
25
+ >
26
+ New Ticket
27
+ </Link>
28
+ </div>
29
+ <TicketList :tickets="tickets" route-prefix="escalated.customer.tickets" />
30
+ </EscalatedLayout>
31
+ </template>
@@ -0,0 +1,127 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { router, Link } from '@inertiajs/vue3';
4
+ import { ref } from 'vue';
5
+
6
+ const props = defineProps({
7
+ article: Object,
8
+ related: Array,
9
+ });
10
+
11
+ const feedbackSent = ref(false);
12
+
13
+ function sendFeedback(helpful) {
14
+ router.post(
15
+ route('escalated.customer.kb.feedback', props.article.slug),
16
+ {
17
+ helpful,
18
+ },
19
+ {
20
+ preserveScroll: true,
21
+ onSuccess: () => {
22
+ feedbackSent.value = true;
23
+ },
24
+ },
25
+ );
26
+ }
27
+ </script>
28
+
29
+ <template>
30
+ <EscalatedLayout :title="article.title">
31
+ <div class="mx-auto max-w-3xl">
32
+ <div class="mb-6">
33
+ <Link :href="route('escalated.customer.kb.index')" class="text-sm text-gray-500 hover:text-gray-700">
34
+ &larr; Back to Knowledge Base
35
+ </Link>
36
+ </div>
37
+
38
+ <!-- Breadcrumb -->
39
+ <div v-if="article.category" class="mb-4 flex items-center gap-2 text-xs text-gray-500">
40
+ <Link :href="route('escalated.customer.kb.index')" class="hover:text-gray-700">Knowledge Base</Link>
41
+ <span>/</span>
42
+ <Link
43
+ :href="route('escalated.customer.kb.index', { category: article.category.id })"
44
+ class="hover:text-gray-700"
45
+ >{{ article.category.name }}</Link
46
+ >
47
+ </div>
48
+
49
+ <!-- Article -->
50
+ <article class="rounded-lg border border-gray-200 bg-white p-8">
51
+ <h1 class="mb-4 text-2xl font-bold text-gray-900">{{ article.title }}</h1>
52
+ <div class="mb-6 flex items-center gap-4 text-xs text-gray-500">
53
+ <span>{{ article.view_count }} views</span>
54
+ <span v-if="article.published_at"
55
+ >Published {{ new Date(article.published_at).toLocaleDateString() }}</span
56
+ >
57
+ </div>
58
+
59
+ <!-- Article body rendered as HTML -->
60
+ <div class="prose prose-gray max-w-none text-gray-700" v-html="article.body"></div>
61
+ </article>
62
+
63
+ <!-- Feedback -->
64
+ <div class="mt-6 rounded-lg border border-gray-200 bg-white p-6 text-center">
65
+ <template v-if="!feedbackSent">
66
+ <p class="mb-3 text-sm font-medium text-gray-700">Was this article helpful?</p>
67
+ <div class="flex items-center justify-center gap-3">
68
+ <button
69
+ class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-green-300 hover:bg-green-50 hover:text-green-700"
70
+ @click="sendFeedback(true)"
71
+ >
72
+ <svg
73
+ class="h-4 w-4"
74
+ fill="none"
75
+ stroke="currentColor"
76
+ stroke-width="1.5"
77
+ viewBox="0 0 24 24"
78
+ >
79
+ <path
80
+ stroke-linecap="round"
81
+ stroke-linejoin="round"
82
+ d="M6.633 10.5c.806 0 1.533-.446 2.031-1.08a9.041 9.041 0 012.861-2.4c.723-.384 1.35-.956 1.653-1.715a4.498 4.498 0 00.322-1.672V3a.75.75 0 01.75-.75A2.25 2.25 0 0116.5 4.5c0 1.152-.26 2.243-.723 3.218-.266.558.107 1.282.725 1.282h3.126c1.026 0 1.945.694 2.054 1.715.045.422.068.85.068 1.285a11.95 11.95 0 01-2.649 7.521c-.388.482-.987.729-1.605.729H13.48c-.483 0-.964-.078-1.423-.23l-3.114-1.04a4.501 4.501 0 00-1.423-.23H5.904M14.25 9h2.25M5.904 18.75c.083.205.173.405.27.602.197.4-.078.898-.523.898h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
83
+ />
84
+ </svg>
85
+ Yes
86
+ </button>
87
+ <button
88
+ class="inline-flex items-center gap-2 rounded-lg border border-gray-200 px-4 py-2 text-sm font-medium text-gray-700 transition-colors hover:border-red-300 hover:bg-red-50 hover:text-red-700"
89
+ @click="sendFeedback(false)"
90
+ >
91
+ <svg
92
+ class="h-4 w-4"
93
+ fill="none"
94
+ stroke="currentColor"
95
+ stroke-width="1.5"
96
+ viewBox="0 0 24 24"
97
+ >
98
+ <path
99
+ stroke-linecap="round"
100
+ stroke-linejoin="round"
101
+ d="M7.5 15h2.25m8.024-9.75c.011.05.028.1.052.148.591 1.2.924 2.55.924 3.977a8.96 8.96 0 01-.999 4.125m.023-8.25c-.076-.365.183-.75.575-.75h.908c.889 0 1.713.518 1.972 1.368.339 1.11.521 2.287.521 3.507 0 1.553-.295 3.036-.831 4.398C20.613 14.547 19.833 15 19 15h-.904c-.26 0-.507-.098-.672-.28a5.002 5.002 0 01-.188-.226M7.5 15c-.863 0-1.706-.12-2.514-.348m2.514.348c.26.044.507.22.672.44a4.992 4.992 0 001.423 1.305M4.986 14.652a4.5 4.5 0 01-.236-.442m.236.442c-.31.652-.762 1.168-1.285 1.5m4.78-1.5a11.92 11.92 0 01-.813 1.25m.813-1.25c-.418.593-.91 1.098-1.459 1.5m1.459-1.5a6.12 6.12 0 01-.813 1.25m-2.606 0c-.5.338-1.1.5-1.71.5h-.908c-.889 0-1.713-.518-1.972-1.368a12 12 0 01-.521-3.507c0-1.553.295-3.036.831-4.398C3.387 9.953 4.167 9.5 5 9.5h.904"
102
+ />
103
+ </svg>
104
+ No
105
+ </button>
106
+ </div>
107
+ </template>
108
+ <p v-else class="text-sm text-green-600">Thank you for your feedback!</p>
109
+ </div>
110
+
111
+ <!-- Related Articles -->
112
+ <div v-if="related?.length" class="mt-6">
113
+ <h3 class="mb-3 text-sm font-semibold text-gray-900">Related Articles</h3>
114
+ <div class="space-y-2">
115
+ <Link
116
+ v-for="item in related"
117
+ :key="item.id"
118
+ :href="route('escalated.customer.kb.show', item.slug)"
119
+ class="block rounded-lg border border-gray-200 bg-white px-4 py-3 text-sm text-gray-700 transition-colors hover:border-gray-300 hover:bg-gray-50"
120
+ >
121
+ {{ item.title }}
122
+ </Link>
123
+ </div>
124
+ </div>
125
+ </div>
126
+ </EscalatedLayout>
127
+ </template>
@@ -0,0 +1,151 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { router, Link } from '@inertiajs/vue3';
4
+ import { ref, watch } from 'vue';
5
+
6
+ const props = defineProps({
7
+ categories: Array,
8
+ articles: Object,
9
+ filters: Object,
10
+ });
11
+
12
+ const search = ref(props.filters?.search || '');
13
+ const selectedCategory = ref(props.filters?.category || '');
14
+
15
+ let debounceTimer;
16
+ function applyFilters() {
17
+ clearTimeout(debounceTimer);
18
+ debounceTimer = setTimeout(() => {
19
+ router.get(
20
+ route('escalated.customer.kb.index'),
21
+ {
22
+ search: search.value || undefined,
23
+ category: selectedCategory.value || undefined,
24
+ },
25
+ { preserveState: true, preserveScroll: true },
26
+ );
27
+ }, 300);
28
+ }
29
+
30
+ watch([search, selectedCategory], applyFilters);
31
+ </script>
32
+
33
+ <template>
34
+ <EscalatedLayout title="Knowledge Base">
35
+ <!-- Search -->
36
+ <div class="mb-8 text-center">
37
+ <h1 class="mb-3 text-2xl font-bold text-gray-900">How can we help you?</h1>
38
+ <div class="mx-auto max-w-lg">
39
+ <input
40
+ v-model="search"
41
+ type="text"
42
+ placeholder="Search articles..."
43
+ class="w-full rounded-lg border border-gray-300 bg-white px-4 py-3 text-sm text-gray-900 shadow-sm placeholder-gray-400 focus:border-indigo-500 focus:outline-none focus:ring-2 focus:ring-indigo-500/20"
44
+ />
45
+ </div>
46
+ </div>
47
+
48
+ <!-- Categories -->
49
+ <div v-if="categories?.length && !search" class="mb-8 grid grid-cols-1 gap-4 sm:grid-cols-2 lg:grid-cols-3">
50
+ <button
51
+ v-for="cat in categories"
52
+ :key="cat.id"
53
+ :class="[
54
+ 'rounded-lg border p-5 text-left transition-all',
55
+ selectedCategory == cat.id
56
+ ? 'border-indigo-500 bg-indigo-50 shadow-sm'
57
+ : 'border-gray-200 bg-white hover:border-gray-300 hover:shadow-sm',
58
+ ]"
59
+ @click="selectedCategory = selectedCategory == cat.id ? '' : cat.id"
60
+ >
61
+ <div class="flex items-center gap-3">
62
+ <div
63
+ :class="[
64
+ 'flex h-10 w-10 items-center justify-center rounded-lg',
65
+ selectedCategory == cat.id ? 'bg-indigo-100' : 'bg-gray-100',
66
+ ]"
67
+ >
68
+ <svg
69
+ :class="['h-5 w-5', selectedCategory == cat.id ? 'text-indigo-600' : 'text-gray-500']"
70
+ fill="none"
71
+ stroke="currentColor"
72
+ stroke-width="1.5"
73
+ viewBox="0 0 24 24"
74
+ >
75
+ <path
76
+ stroke-linecap="round"
77
+ stroke-linejoin="round"
78
+ d="M2.25 12.75V12A2.25 2.25 0 014.5 9.75h15A2.25 2.25 0 0121.75 12v.75m-8.69-6.44l-2.12-2.12a1.5 1.5 0 00-1.061-.44H4.5A2.25 2.25 0 002.25 6v12a2.25 2.25 0 002.25 2.25h15A2.25 2.25 0 0021.75 18V9a2.25 2.25 0 00-2.25-2.25h-5.379a1.5 1.5 0 01-1.06-.44z"
79
+ />
80
+ </svg>
81
+ </div>
82
+ <div>
83
+ <h3
84
+ :class="[
85
+ 'text-sm font-semibold',
86
+ selectedCategory == cat.id ? 'text-indigo-900' : 'text-gray-900',
87
+ ]"
88
+ >
89
+ {{ cat.name }}
90
+ </h3>
91
+ <p class="text-xs text-gray-500">{{ cat.articles_count }} articles</p>
92
+ </div>
93
+ </div>
94
+ <p v-if="cat.description" class="mt-2 text-xs text-gray-500">{{ cat.description }}</p>
95
+ </button>
96
+ </div>
97
+
98
+ <!-- Articles -->
99
+ <div class="space-y-3">
100
+ <Link
101
+ v-for="article in articles.data"
102
+ :key="article.id"
103
+ :href="route('escalated.customer.kb.show', article.slug)"
104
+ class="block rounded-lg border border-gray-200 bg-white p-4 transition-all hover:border-gray-300 hover:shadow-sm"
105
+ >
106
+ <h3 class="text-sm font-semibold text-gray-900">{{ article.title }}</h3>
107
+ <div class="mt-1 flex items-center gap-3 text-xs text-gray-500">
108
+ <span v-if="article.category">{{ article.category.name }}</span>
109
+ <span>{{ article.view_count }} views</span>
110
+ </div>
111
+ </Link>
112
+ </div>
113
+
114
+ <div v-if="!articles.data?.length" class="py-12 text-center">
115
+ <svg
116
+ class="mx-auto mb-3 h-10 w-10 text-gray-300"
117
+ fill="none"
118
+ stroke="currentColor"
119
+ stroke-width="1.5"
120
+ viewBox="0 0 24 24"
121
+ >
122
+ <path
123
+ stroke-linecap="round"
124
+ stroke-linejoin="round"
125
+ d="M19.5 14.25v-2.625a3.375 3.375 0 00-3.375-3.375h-1.5A1.125 1.125 0 0113.5 7.125v-1.5a3.375 3.375 0 00-3.375-3.375H8.25m0 12.75h7.5m-7.5 3H12M10.5 2.25H5.625c-.621 0-1.125.504-1.125 1.125v17.25c0 .621.504 1.125 1.125 1.125h12.75c.621 0 1.125-.504 1.125-1.125V11.25a9 9 0 00-9-9z"
126
+ />
127
+ </svg>
128
+ <p class="text-sm text-gray-500">No articles found.</p>
129
+ </div>
130
+
131
+ <!-- Pagination -->
132
+ <div v-if="articles.links && articles.last_page > 1" class="mt-6 flex items-center justify-center gap-1">
133
+ <Link
134
+ v-for="link in articles.links"
135
+ :key="link.label"
136
+ :href="link.url || '#'"
137
+ :class="[
138
+ 'rounded-lg px-3 py-1.5 text-sm transition-colors',
139
+ link.active
140
+ ? 'bg-indigo-600 text-white'
141
+ : link.url
142
+ ? 'border border-gray-200 text-gray-600 hover:bg-gray-50'
143
+ : 'cursor-default text-gray-300',
144
+ ]"
145
+ preserve-scroll
146
+ >
147
+ <!-- eslint-disable-next-line vue/no-v-html --><span v-html="link.label" />
148
+ </Link>
149
+ </div>
150
+ </EscalatedLayout>
151
+ </template>
package/src/plugin.js CHANGED
@@ -24,6 +24,16 @@ export const EscalatedPlugin = {
24
24
  if (options.theme) {
25
25
  app.provide('escalated-theme', options.theme);
26
26
  applyTheme(options.theme);
27
+
28
+ if (options.theme.panel) {
29
+ const panelConfig = options.theme.panel;
30
+ applyPanelTheme(panelConfig);
31
+ app.provide('escalated-panel', {
32
+ appName: panelConfig.appName || 'Escalated',
33
+ logo: panelConfig.logo || null,
34
+ mode: panelConfig.mode || 'dark',
35
+ });
36
+ }
27
37
  }
28
38
  },
29
39
  };
@@ -55,7 +65,7 @@ function darken(hex, percent) {
55
65
  const r = Math.max(0, (num >> 16) - Math.round(2.55 * percent));
56
66
  const g = Math.max(0, ((num >> 8) & 0x00ff) - Math.round(2.55 * percent));
57
67
  const b = Math.max(0, (num & 0x0000ff) - Math.round(2.55 * percent));
58
- return `#${(r << 16 | g << 8 | b).toString(16).padStart(6, '0')}`;
68
+ return `#${((r << 16) | (g << 8) | b).toString(16).padStart(6, '0')}`;
59
69
  }
60
70
 
61
71
  function scaleBorderRadius(radius, factor) {
@@ -63,3 +73,78 @@ function scaleBorderRadius(radius, factor) {
63
73
  if (!match) return radius;
64
74
  return `${(parseFloat(match[1]) * factor).toFixed(2)}${match[2] || 'rem'}`;
65
75
  }
76
+
77
+ const panelDarkDefaults = {
78
+ bg: '#000000',
79
+ sidebarBg: '#0a0a0a',
80
+ topbarBg: 'rgba(0,0,0,0.8)',
81
+ surface: 'rgba(23,23,23,0.6)',
82
+ surfaceAlt: '#0a0a0a',
83
+ border: 'rgba(255,255,255,0.06)',
84
+ borderInput: 'rgba(255,255,255,0.1)',
85
+ text: '#ffffff',
86
+ textSecondary: '#e5e5e5',
87
+ textTertiary: '#a3a3a3',
88
+ textMuted: '#737373',
89
+ accent: '#06b6d4',
90
+ accentSecondary: '#8b5cf6',
91
+ accentHover: '#22d3ee',
92
+ accentSecondaryHover: '#a78bfa',
93
+ hover: 'rgba(255,255,255,0.03)',
94
+ active: 'rgba(255,255,255,0.08)',
95
+ };
96
+
97
+ const panelLightDefaults = {
98
+ bg: '#f9fafb',
99
+ sidebarBg: '#ffffff',
100
+ topbarBg: 'rgba(255,255,255,0.95)',
101
+ surface: '#ffffff',
102
+ surfaceAlt: '#f9fafb',
103
+ border: '#e5e7eb',
104
+ borderInput: '#d1d5db',
105
+ text: '#111827',
106
+ textSecondary: '#374151',
107
+ textTertiary: '#6b7280',
108
+ textMuted: '#9ca3af',
109
+ accent: '#3b82f6',
110
+ accentSecondary: '#6366f1',
111
+ accentHover: '#2563eb',
112
+ accentSecondaryHover: '#818cf8',
113
+ hover: 'rgba(0,0,0,0.02)',
114
+ active: '#eff6ff',
115
+ };
116
+
117
+ const panelTokenMap = {
118
+ bg: '--esc-panel-bg',
119
+ sidebarBg: '--esc-panel-sidebar-bg',
120
+ topbarBg: '--esc-panel-topbar-bg',
121
+ surface: '--esc-panel-surface',
122
+ surfaceAlt: '--esc-panel-surface-alt',
123
+ border: '--esc-panel-border',
124
+ borderInput: '--esc-panel-border-input',
125
+ text: '--esc-panel-text',
126
+ textSecondary: '--esc-panel-text-secondary',
127
+ textTertiary: '--esc-panel-text-tertiary',
128
+ textMuted: '--esc-panel-text-muted',
129
+ accent: '--esc-panel-accent',
130
+ accentSecondary: '--esc-panel-accent-secondary',
131
+ accentHover: '--esc-panel-accent-hover',
132
+ accentSecondaryHover: '--esc-panel-accent-secondary-hover',
133
+ hover: '--esc-panel-hover',
134
+ active: '--esc-panel-active',
135
+ };
136
+
137
+ function applyPanelTheme(panelConfig) {
138
+ const defaults = panelConfig.mode === 'light' ? panelLightDefaults : panelDarkDefaults;
139
+ const overrides = {};
140
+ for (const key of Object.keys(panelTokenMap)) {
141
+ if (panelConfig[key] !== undefined) {
142
+ overrides[key] = panelConfig[key];
143
+ }
144
+ }
145
+ const merged = { ...defaults, ...overrides };
146
+ const style = document.documentElement.style;
147
+ for (const [key, cssVar] of Object.entries(panelTokenMap)) {
148
+ style.setProperty(cssVar, merged[key]);
149
+ }
150
+ }
@@ -0,0 +1,30 @@
1
+ /**
2
+ * Shared ticket constants used across multiple components.
3
+ * Single source of truth for statuses, priorities, and types.
4
+ */
5
+
6
+ export const TICKET_STATUSES = [
7
+ 'open',
8
+ 'in_progress',
9
+ 'waiting_on_customer',
10
+ 'waiting_on_agent',
11
+ 'escalated',
12
+ 'resolved',
13
+ 'closed',
14
+ ];
15
+
16
+ export const TICKET_PRIORITIES = ['low', 'medium', 'high', 'urgent', 'critical'];
17
+
18
+ export const TICKET_TYPES = [
19
+ { value: 'question', label: 'Question', color: 'text-cyan-400' },
20
+ { value: 'problem', label: 'Problem', color: 'text-rose-400' },
21
+ { value: 'incident', label: 'Incident', color: 'text-amber-400' },
22
+ { value: 'task', label: 'Task', color: 'text-violet-400' },
23
+ ];
24
+
25
+ export const TICKET_TYPE_COLORS = {
26
+ question: { dark: 'bg-cyan-500/20 text-cyan-400', light: 'bg-cyan-100 text-cyan-700' },
27
+ problem: { dark: 'bg-rose-500/20 text-rose-400', light: 'bg-rose-100 text-rose-700' },
28
+ incident: { dark: 'bg-amber-500/20 text-amber-400', light: 'bg-amber-100 text-amber-700' },
29
+ task: { dark: 'bg-violet-500/20 text-violet-400', light: 'bg-violet-100 text-violet-700' },
30
+ };
@@ -0,0 +1,35 @@
1
+ /**
2
+ * Shared formatting utilities for ticket display.
3
+ */
4
+
5
+ /**
6
+ * Returns a human-readable relative time string (e.g. "5m ago", "3h ago", "2d ago").
7
+ * @param {string|Date} date
8
+ * @returns {string}
9
+ */
10
+ export function timeAgo(date) {
11
+ if (!date) return '';
12
+ const diff = Date.now() - new Date(date).getTime();
13
+ const mins = Math.floor(diff / 60000);
14
+ if (mins < 60) return `${mins}m ago`;
15
+ const hrs = Math.floor(mins / 60);
16
+ if (hrs < 24) return `${hrs}h ago`;
17
+ const days = Math.floor(hrs / 24);
18
+ return `${days}d ago`;
19
+ }
20
+
21
+ /**
22
+ * Returns a Tailwind CSS class for the SLA indicator dot based on ticket SLA state.
23
+ * @param {Object} ticket
24
+ * @returns {string}
25
+ */
26
+ export function slaClass(ticket) {
27
+ if (ticket.sla_first_response_breached || ticket.sla_resolution_breached) return 'bg-rose-500';
28
+ if (ticket.first_response_due_at || ticket.resolution_due_at) {
29
+ const due = ticket.resolution_due_at || ticket.first_response_due_at;
30
+ const mins = (new Date(due) - Date.now()) / 60000;
31
+ if (mins < 30) return 'bg-amber-500';
32
+ return 'bg-emerald-500';
33
+ }
34
+ return '';
35
+ }
@@ -0,0 +1,64 @@
1
+ /**
2
+ * Sanitize HTML to prevent stored XSS.
3
+ *
4
+ * Uses the DOM parser to walk the tree and strip dangerous elements and
5
+ * attributes rather than regex, which avoids incomplete-sanitization pitfalls.
6
+ */
7
+
8
+ const DANGEROUS_TAGS = new Set([
9
+ 'script', 'style', 'iframe', 'object', 'embed', 'form', 'input',
10
+ 'textarea', 'button', 'select', 'option', 'link', 'meta', 'base',
11
+ 'applet', 'noscript', 'noframes',
12
+ ])
13
+
14
+ const URI_ATTRS = new Set(['href', 'src', 'action', 'formaction', 'xlink:href'])
15
+
16
+ export function sanitizeHtml(html) {
17
+ if (!html) return ''
18
+
19
+ const doc = new DOMParser().parseFromString(html, 'text/html')
20
+
21
+ // Remove dangerous elements
22
+ for (const tag of DANGEROUS_TAGS) {
23
+ const els = doc.body.getElementsByTagName(tag)
24
+ while (els.length) els[0].remove()
25
+ }
26
+
27
+ // Walk all remaining elements and strip dangerous attributes
28
+ const all = doc.body.querySelectorAll('*')
29
+ for (let i = 0; i < all.length; i++) {
30
+ const el = all[i]
31
+ const attrs = [...el.attributes]
32
+ for (let j = 0; j < attrs.length; j++) {
33
+ const name = attrs[j].name.toLowerCase()
34
+
35
+ // Remove event handlers (onclick, onerror, etc.)
36
+ if (name.startsWith('on')) {
37
+ el.removeAttribute(attrs[j].name)
38
+ continue
39
+ }
40
+
41
+ // Remove javascript: / vbscript: / dangerous data: URIs
42
+ if (URI_ATTRS.has(name)) {
43
+ const val = (attrs[j].value || '').replace(/[\s\u0000-\u001F]+/g, '').toLowerCase()
44
+ if (
45
+ val.startsWith('javascript:') ||
46
+ val.startsWith('vbscript:') ||
47
+ (val.startsWith('data:') && !val.startsWith('data:image/'))
48
+ ) {
49
+ el.removeAttribute(attrs[j].name)
50
+ }
51
+ }
52
+
53
+ // Remove style attributes containing expressions or javascript
54
+ if (name === 'style') {
55
+ const val = (attrs[j].value || '').toLowerCase()
56
+ if (val.includes('expression(') || val.includes('javascript:') || val.includes('url(')) {
57
+ el.removeAttribute(attrs[j].name)
58
+ }
59
+ }
60
+ }
61
+ }
62
+
63
+ return doc.body.innerHTML
64
+ }