@escalated-dev/escalated 0.5.0 → 0.7.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/README.md +102 -0
- package/package.json +37 -6
- package/src/components/ActivityTimeline.stories.js +55 -0
- package/src/components/ActivityTimeline.vue +83 -66
- package/src/components/AdminDashboard.stories.js +1095 -0
- package/src/components/AgentLoadIndicator.stories.js +37 -0
- package/src/components/AgentLoadIndicator.vue +49 -0
- package/src/components/AgentPerformanceCard.vue +44 -0
- package/src/components/ArticleEditor.vue +82 -0
- package/src/components/AssigneeSelect.vue +37 -23
- package/src/components/AttachmentList.vue +53 -37
- package/src/components/AuditLogEntry.vue +95 -0
- package/src/components/BulkActionBar.vue +99 -30
- package/src/components/CategoryTree.vue +89 -0
- package/src/components/ChartWidget.vue +46 -0
- package/src/components/CollisionWarning.stories.js +30 -0
- package/src/components/CollisionWarning.vue +68 -0
- package/src/components/ConditionalFieldRules.vue +135 -0
- package/src/components/ContextPanel.vue +66 -0
- package/src/components/ContextPanelSection.vue +65 -0
- package/src/components/CustomFieldRenderer.vue +159 -0
- package/src/components/EscalatedLayout.vue +400 -69
- package/src/components/FileDropzone.vue +57 -41
- package/src/components/FollowButton.stories.js +30 -0
- package/src/components/FollowButton.vue +53 -28
- package/src/components/KeyboardShortcutHelp.vue +129 -39
- package/src/components/KnowledgePanel.vue +122 -0
- package/src/components/KpiCard.stories.js +32 -0
- package/src/components/KpiCard.vue +88 -0
- package/src/components/MacroDropdown.vue +95 -35
- package/src/components/PermissionMatrix.vue +107 -0
- package/src/components/PinnedNotes.vue +75 -33
- package/src/components/PresenceIndicator.vue +93 -27
- package/src/components/PriorityBadge.stories.js +33 -0
- package/src/components/PriorityBadge.vue +46 -39
- package/src/components/QuickFilters.vue +65 -49
- package/src/components/ReplyComposer.vue +273 -159
- package/src/components/ReplyThread.vue +78 -23
- package/src/components/SatisfactionRating.vue +98 -46
- package/src/components/ScheduleEditor.vue +104 -0
- package/src/components/SideConversation.vue +165 -0
- package/src/components/SideConversationList.vue +147 -0
- package/src/components/SkillTagManager.vue +79 -0
- package/src/components/SlaComplianceChart.vue +53 -0
- package/src/components/SlaTimer.stories.js +35 -0
- package/src/components/SlaTimer.vue +62 -49
- package/src/components/StatsCard.stories.js +24 -0
- package/src/components/StatsCard.vue +58 -46
- package/src/components/StatusBadge.stories.js +53 -0
- package/src/components/StatusBadge.vue +78 -46
- package/src/components/TagSelect.vue +84 -53
- package/src/components/TicketFilters.vue +225 -69
- package/src/components/TicketLinkPanel.vue +193 -0
- package/src/components/TicketList.vue +594 -193
- package/src/components/TicketMergeDialog.vue +157 -0
- package/src/components/TicketSidebar.vue +167 -99
- package/src/components/TicketTypeSelector.vue +21 -0
- package/src/components/TotpInput.stories.js +9 -0
- package/src/components/TotpInput.vue +81 -0
- package/src/components/TwoFactorSetup.vue +113 -0
- package/src/composables/useDebouncedSearch.js +38 -0
- package/src/composables/useI18n.js +80 -0
- package/src/composables/usePluginExtensions.js +95 -3
- package/src/composables/usePluginHooks.js +65 -0
- package/src/defineEscalatedPlugin.js +34 -8
- package/src/index.js +72 -35
- package/src/locales/de.json +442 -0
- package/src/locales/en.json +467 -0
- package/src/locales/es.json +442 -0
- package/src/locales/fr.json +442 -0
- package/src/locales/index.js +6 -0
- package/src/pages/Admin/ApiTokens/Index.vue +231 -67
- package/src/pages/Admin/AuditLog/Index.vue +154 -0
- package/src/pages/Admin/Automations/Form.vue +184 -0
- package/src/pages/Admin/Automations/Index.vue +129 -0
- package/src/pages/Admin/BusinessHours/Form.vue +172 -0
- package/src/pages/Admin/BusinessHours/Index.vue +113 -0
- package/src/pages/Admin/CannedResponses/Index.vue +127 -70
- package/src/pages/Admin/Capacity/Index.vue +134 -0
- package/src/pages/Admin/CustomFields/Form.vue +195 -0
- package/src/pages/Admin/CustomFields/Index.vue +134 -0
- package/src/pages/Admin/CustomObjects/Form.vue +202 -0
- package/src/pages/Admin/CustomObjects/Index.vue +127 -0
- package/src/pages/Admin/CustomObjects/Records.vue +228 -0
- package/src/pages/Admin/Departments/Form.vue +75 -51
- package/src/pages/Admin/Departments/Index.vue +109 -57
- package/src/pages/Admin/EscalationRules/Form.vue +157 -96
- package/src/pages/Admin/EscalationRules/Index.vue +178 -57
- package/src/pages/Admin/Import/Connect.vue +96 -0
- package/src/pages/Admin/Import/Index.vue +102 -0
- package/src/pages/Admin/Import/Mapping.vue +110 -0
- package/src/pages/Admin/Import/Progress.vue +153 -0
- package/src/pages/Admin/Import/Review.vue +76 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
- package/src/pages/Admin/Macros/Index.vue +250 -89
- package/src/pages/Admin/Plugins/Index.vue +205 -75
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -0
- package/src/pages/Admin/Reports/Dashboard.vue +211 -0
- package/src/pages/Admin/Reports/SlaReport.vue +166 -0
- package/src/pages/Admin/Reports.vue +139 -34
- package/src/pages/Admin/Roles/Form.vue +71 -0
- package/src/pages/Admin/Roles/Index.vue +122 -0
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
- package/src/pages/Admin/Settings/DataRetention.vue +182 -0
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
- package/src/pages/Admin/Settings/Sandbox.vue +135 -0
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
- package/src/pages/Admin/Settings.vue +468 -260
- package/src/pages/Admin/Skills/Form.vue +53 -0
- package/src/pages/Admin/Skills/Index.vue +94 -0
- package/src/pages/Admin/SlaPolicies/Form.vue +118 -75
- package/src/pages/Admin/SlaPolicies/Index.vue +120 -59
- package/src/pages/Admin/Statuses/Form.vue +114 -0
- package/src/pages/Admin/Statuses/Index.vue +153 -0
- package/src/pages/Admin/Tags/Index.vue +191 -105
- package/src/pages/Admin/Tickets/Index.vue +91 -39
- package/src/pages/Admin/Tickets/Show.vue +101 -37
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
- package/src/pages/Admin/Webhooks/Form.vue +110 -0
- package/src/pages/Admin/Webhooks/Index.vue +136 -0
- package/src/pages/Agent/Dashboard.vue +311 -186
- package/src/pages/Agent/TicketIndex.vue +88 -38
- package/src/pages/Agent/TicketShow.vue +258 -51
- package/src/pages/Customer/Create.vue +36 -9
- package/src/pages/Customer/Index.vue +31 -24
- package/src/pages/Customer/KnowledgeBase/Article.vue +127 -0
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
- package/src/plugin.js +86 -1
- package/src/utils/constants.js +30 -0
- package/src/utils/formatting.js +35 -0
- package/src/utils/sanitizeHtml.js +64 -0
- package/src/pages/Admin/Plugins.vue +0 -129
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<script setup>
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import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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import PermissionMatrix from '../../../components/PermissionMatrix.vue';
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import { useForm } from '@inertiajs/vue3';
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const props = defineProps({
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role: { type: Object, default: null },
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permissions: { type: Object, default: () => ({}) },
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});
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const form = useForm({
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name: props.role?.name || '',
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description: props.role?.description || '',
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permissions: props.role?.permissions?.map((p) => p.id) || [],
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});
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function submit() {
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if (props.role) {
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form.put(route('escalated.admin.roles.update', props.role.id));
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} else {
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form.post(route('escalated.admin.roles.store'));
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}
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}
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</script>
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<template>
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<EscalatedLayout :title="role ? 'Edit Role' : 'New Role'">
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<form
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class="mx-auto max-w-3xl space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
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@submit.prevent="submit"
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>
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<div>
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<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
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<input
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v-model="form.name"
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type="text"
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required
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class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
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/>
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<div v-if="form.errors.name" class="mt-1 text-sm text-rose-400">{{ form.errors.name }}</div>
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</div>
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<div>
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<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
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<textarea
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v-model="form.description"
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rows="2"
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class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
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></textarea>
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</div>
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<div>
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<label class="mb-2 block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Permissions</label>
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<PermissionMatrix v-model="form.permissions" :permissions="permissions" />
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<div v-if="form.errors.permissions" class="mt-1 text-sm text-rose-400">
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{{ form.errors.permissions }}
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</div>
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</div>
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<div class="flex justify-end">
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<button
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type="submit"
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:disabled="form.processing"
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class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
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>
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{{ role ? 'Update' : 'Create' }}
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</button>
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</div>
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</form>
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</EscalatedLayout>
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</template>
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<script setup>
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import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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import { Link, router } from '@inertiajs/vue3';
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defineProps({ roles: Array });
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function destroy(role) {
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if (role.is_system) return;
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if (confirm('Delete this role?')) {
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router.delete(route('escalated.admin.roles.destroy', role.id));
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}
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}
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</script>
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<template>
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<EscalatedLayout title="Agent Roles">
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<div class="mb-4 flex justify-end">
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<Link
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:href="route('escalated.admin.roles.create')"
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class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]"
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>
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Add Role
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</Link>
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</div>
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<div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
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<table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
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<thead>
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<tr class="bg-[var(--esc-panel-hover)]">
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<th
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class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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>
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Name
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</th>
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<th
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class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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>
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Description
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</th>
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<th
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class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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>
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Users
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</th>
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<th
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class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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>
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Type
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</th>
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<th
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class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
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>
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Actions
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</th>
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</tr>
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</thead>
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<tbody class="divide-y divide-[var(--esc-panel-border)]">
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<tr v-if="!roles?.length">
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<td colspan="5" class="px-4 py-12 text-center">
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<svg
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class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
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fill="none"
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stroke="currentColor"
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stroke-width="1.5"
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viewBox="0 0 24 24"
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>
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<path
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stroke-linecap="round"
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stroke-linejoin="round"
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d="M9 12.75L11.25 15 15 9.75m-3-7.036A11.959 11.959 0 013.598 6 11.99 11.99 0 003 9.749c0 5.592 3.824 10.29 9 11.623 5.176-1.332 9-6.03 9-11.622 0-1.31-.21-2.571-.598-3.751h-.152c-3.196 0-6.1-1.248-8.25-3.285z"
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/>
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</svg>
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<p class="text-sm text-[var(--esc-panel-text-muted)]">No roles defined yet</p>
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<p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
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Create roles with specific permissions to control agent access
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</p>
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</td>
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</tr>
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<tr
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v-for="role in roles"
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:key="role.id"
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class="transition-colors hover:bg-[var(--esc-panel-hover)]"
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>
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<td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
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{{ role.name }}
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</td>
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<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">
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{{ role.description || '-' }}
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</td>
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<td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ role.users_count }}</td>
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<td class="px-4 py-3 text-sm">
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<span
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v-if="role.is_system"
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class="inline-flex items-center rounded-full bg-amber-500/10 px-2 py-0.5 text-xs font-medium text-amber-400 ring-1 ring-amber-500/20"
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>System</span
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>
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<span
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v-else
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class="inline-flex items-center rounded-full bg-[var(--esc-panel-hover)] px-2 py-0.5 text-xs font-medium text-[var(--esc-panel-text-secondary)]"
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>Custom</span
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>
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</td>
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<td class="px-4 py-3 text-right text-sm">
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<Link
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:href="route('escalated.admin.roles.edit', role.id)"
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class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
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>
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Edit
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</Link>
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<button
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v-if="!role.is_system"
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class="ml-3 text-rose-400 hover:text-rose-300"
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@click="destroy(role)"
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>
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Delete
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</button>
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</td>
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</tr>
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</tbody>
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</table>
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</div>
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</EscalatedLayout>
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</template>
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@@ -0,0 +1,165 @@
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<script setup>
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import EscalatedLayout from '../../../components/EscalatedLayout.vue';
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import { useForm, Link } from '@inertiajs/vue3';
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const props = defineProps({
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settings: Object,
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});
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const form = useForm({
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csat_question_text: props.settings?.csat_question_text || 'How would you rate your support experience?',
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csat_scale: props.settings?.csat_scale || '1-5',
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csat_delivery_trigger: props.settings?.csat_delivery_trigger || 'on_resolve',
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csat_delay_hours: props.settings?.csat_delay_hours || 0,
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});
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function submit() {
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form.post(route('escalated.admin.settings.csat.update'));
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}
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</script>
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<template>
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<EscalatedLayout title="CSAT Survey Settings">
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<div class="mx-auto max-w-2xl">
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<div class="mb-6">
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<Link
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:href="route('escalated.admin.settings')"
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class="text-sm text-[var(--esc-panel-text-muted)] hover:text-[var(--esc-panel-text-secondary)]"
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>
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← Back to Settings
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</Link>
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</div>
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<div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
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<h2 class="mb-6 text-lg font-semibold text-[var(--esc-panel-text-secondary)]">
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Customer Satisfaction Survey
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</h2>
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<form class="space-y-6" @submit.prevent="submit">
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<!-- Question Text -->
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<div>
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<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
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>Survey Question</label
|
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>
|
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<textarea
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v-model="form.csat_question_text"
|
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rows="3"
|
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class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-accent)]/40 focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-accent)]/40"
|
|
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placeholder="How would you rate your support experience?"
|
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|
+
></textarea>
|
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|
+
<p v-if="form.errors.csat_question_text" class="mt-1 text-xs text-red-400">
|
|
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{{ form.errors.csat_question_text }}
|
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</p>
|
|
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<p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
|
|
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|
+
This question will be shown to customers after their ticket is resolved.
|
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+
</p>
|
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</div>
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|
+
|
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58
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<!-- Rating Scale -->
|
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<div>
|
|
60
|
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<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
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>Rating Scale</label
|
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+
>
|
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<div class="flex gap-3">
|
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<label
|
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:class="[
|
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'flex cursor-pointer items-center gap-2 rounded-lg border px-4 py-3 transition-all',
|
|
67
|
+
form.csat_scale === '1-3'
|
|
68
|
+
? 'border-[var(--esc-panel-accent)]/40 bg-[var(--esc-panel-accent)]/10 text-[var(--esc-panel-accent)]'
|
|
69
|
+
: 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:border-[var(--esc-panel-border-input)]',
|
|
70
|
+
]"
|
|
71
|
+
>
|
|
72
|
+
<input v-model="form.csat_scale" type="radio" value="1-3" class="sr-only" />
|
|
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|
+
<span class="text-sm font-medium">1-3 Scale</span>
|
|
74
|
+
<span class="text-xs text-[var(--esc-panel-text-muted)]">(Simple)</span>
|
|
75
|
+
</label>
|
|
76
|
+
<label
|
|
77
|
+
:class="[
|
|
78
|
+
'flex cursor-pointer items-center gap-2 rounded-lg border px-4 py-3 transition-all',
|
|
79
|
+
form.csat_scale === '1-5'
|
|
80
|
+
? 'border-[var(--esc-panel-accent)]/40 bg-[var(--esc-panel-accent)]/10 text-[var(--esc-panel-accent)]'
|
|
81
|
+
: 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] text-[var(--esc-panel-text-tertiary)] hover:border-[var(--esc-panel-border-input)]',
|
|
82
|
+
]"
|
|
83
|
+
>
|
|
84
|
+
<input v-model="form.csat_scale" type="radio" value="1-5" class="sr-only" />
|
|
85
|
+
<span class="text-sm font-medium">1-5 Scale</span>
|
|
86
|
+
<span class="text-xs text-[var(--esc-panel-text-muted)]">(Detailed)</span>
|
|
87
|
+
</label>
|
|
88
|
+
</div>
|
|
89
|
+
<p v-if="form.errors.csat_scale" class="mt-1 text-xs text-red-400">
|
|
90
|
+
{{ form.errors.csat_scale }}
|
|
91
|
+
</p>
|
|
92
|
+
</div>
|
|
93
|
+
|
|
94
|
+
<!-- Delivery Trigger -->
|
|
95
|
+
<div>
|
|
96
|
+
<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
97
|
+
>Delivery Trigger</label
|
|
98
|
+
>
|
|
99
|
+
<select
|
|
100
|
+
v-model="form.csat_delivery_trigger"
|
|
101
|
+
class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-accent)]/40 focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-accent)]/40"
|
|
102
|
+
>
|
|
103
|
+
<option value="on_resolve">On ticket resolution</option>
|
|
104
|
+
<option value="delayed">Delayed after resolution</option>
|
|
105
|
+
<option value="manual">Manual only</option>
|
|
106
|
+
</select>
|
|
107
|
+
<p v-if="form.errors.csat_delivery_trigger" class="mt-1 text-xs text-red-400">
|
|
108
|
+
{{ form.errors.csat_delivery_trigger }}
|
|
109
|
+
</p>
|
|
110
|
+
</div>
|
|
111
|
+
|
|
112
|
+
<!-- Delay Hours (shown only for delayed trigger) -->
|
|
113
|
+
<div v-if="form.csat_delivery_trigger === 'delayed'">
|
|
114
|
+
<label class="mb-1.5 block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
115
|
+
>Delay (hours)</label
|
|
116
|
+
>
|
|
117
|
+
<input
|
|
118
|
+
v-model.number="form.csat_delay_hours"
|
|
119
|
+
type="number"
|
|
120
|
+
min="0"
|
|
121
|
+
max="168"
|
|
122
|
+
class="w-full rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] px-3 py-2.5 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-accent)]/40 focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-accent)]/40"
|
|
123
|
+
/>
|
|
124
|
+
<p v-if="form.errors.csat_delay_hours" class="mt-1 text-xs text-red-400">
|
|
125
|
+
{{ form.errors.csat_delay_hours }}
|
|
126
|
+
</p>
|
|
127
|
+
<p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
|
|
128
|
+
How many hours after resolution to send the survey (max 168 = 7 days).
|
|
129
|
+
</p>
|
|
130
|
+
</div>
|
|
131
|
+
|
|
132
|
+
<!-- Submit -->
|
|
133
|
+
<div class="pt-2">
|
|
134
|
+
<button
|
|
135
|
+
type="submit"
|
|
136
|
+
:disabled="form.processing"
|
|
137
|
+
class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2.5 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-opacity hover:opacity-90 disabled:opacity-50"
|
|
138
|
+
>
|
|
139
|
+
Save Settings
|
|
140
|
+
</button>
|
|
141
|
+
</div>
|
|
142
|
+
</form>
|
|
143
|
+
</div>
|
|
144
|
+
|
|
145
|
+
<!-- Preview -->
|
|
146
|
+
<div class="mt-6 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
|
|
147
|
+
<h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text-secondary)]">Preview</h3>
|
|
148
|
+
<div
|
|
149
|
+
class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-hover)] p-6 text-center"
|
|
150
|
+
>
|
|
151
|
+
<p class="mb-4 text-sm text-[var(--esc-panel-text-secondary)]">{{ form.csat_question_text }}</p>
|
|
152
|
+
<div class="flex items-center justify-center gap-2">
|
|
153
|
+
<button
|
|
154
|
+
v-for="n in form.csat_scale === '1-3' ? 3 : 5"
|
|
155
|
+
:key="n"
|
|
156
|
+
class="flex h-10 w-10 items-center justify-center rounded-lg border border-[var(--esc-panel-border)] text-sm font-medium text-[var(--esc-panel-text-tertiary)] transition-colors hover:border-amber-500/40 hover:bg-amber-500/10 hover:text-amber-400"
|
|
157
|
+
>
|
|
158
|
+
{{ n }}
|
|
159
|
+
</button>
|
|
160
|
+
</div>
|
|
161
|
+
</div>
|
|
162
|
+
</div>
|
|
163
|
+
</div>
|
|
164
|
+
</EscalatedLayout>
|
|
165
|
+
</template>
|
|
@@ -0,0 +1,182 @@
|
|
|
1
|
+
<script setup>
|
|
2
|
+
import EscalatedLayout from '../../../components/EscalatedLayout.vue';
|
|
3
|
+
import { useForm } from '@inertiajs/vue3';
|
|
4
|
+
|
|
5
|
+
const props = defineProps({
|
|
6
|
+
settings: Object,
|
|
7
|
+
purgePreview: { type: Object, default: () => ({}) },
|
|
8
|
+
});
|
|
9
|
+
|
|
10
|
+
const form = useForm({
|
|
11
|
+
retention_closed_tickets: props.settings.retention_closed_tickets ?? 'never',
|
|
12
|
+
retention_attachments: props.settings.retention_attachments ?? 'never',
|
|
13
|
+
retention_audit_logs: props.settings.retention_audit_logs ?? 'never',
|
|
14
|
+
retention_user_data_gdpr: props.settings.retention_user_data_gdpr ?? false,
|
|
15
|
+
});
|
|
16
|
+
|
|
17
|
+
function submit() {
|
|
18
|
+
form.post(route('escalated.admin.settings.data-retention.update'));
|
|
19
|
+
}
|
|
20
|
+
|
|
21
|
+
const ticketOptions = [
|
|
22
|
+
{ value: 'never', label: 'Never delete' },
|
|
23
|
+
{ value: '1_year', label: '1 year' },
|
|
24
|
+
{ value: '2_years', label: '2 years' },
|
|
25
|
+
{ value: '3_years', label: '3 years' },
|
|
26
|
+
{ value: '5_years', label: '5 years' },
|
|
27
|
+
];
|
|
28
|
+
|
|
29
|
+
const attachmentOptions = [
|
|
30
|
+
{ value: 'never', label: 'Never delete' },
|
|
31
|
+
{ value: '1_year', label: '1 year' },
|
|
32
|
+
{ value: '2_years', label: '2 years' },
|
|
33
|
+
{ value: '3_years', label: '3 years' },
|
|
34
|
+
{ value: '5_years', label: '5 years' },
|
|
35
|
+
];
|
|
36
|
+
|
|
37
|
+
const auditLogOptions = [
|
|
38
|
+
{ value: 'never', label: 'Never delete' },
|
|
39
|
+
{ value: '90_days', label: '90 days' },
|
|
40
|
+
{ value: '180_days', label: '180 days' },
|
|
41
|
+
{ value: '365_days', label: '365 days' },
|
|
42
|
+
];
|
|
43
|
+
</script>
|
|
44
|
+
|
|
45
|
+
<template>
|
|
46
|
+
<EscalatedLayout title="Data Retention">
|
|
47
|
+
<form class="mx-auto max-w-2xl space-y-6" @submit.prevent="submit">
|
|
48
|
+
<!-- Closed Tickets -->
|
|
49
|
+
<div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
|
|
50
|
+
<h3 class="mb-5 text-sm font-semibold text-[var(--esc-panel-text)]">Retention Policies</h3>
|
|
51
|
+
<p class="mb-5 text-xs text-[var(--esc-panel-text-muted)]">
|
|
52
|
+
Configure how long data is retained before automatic purging. Records are soft-deleted first with a
|
|
53
|
+
30-day grace period before permanent removal.
|
|
54
|
+
</p>
|
|
55
|
+
<div class="space-y-5">
|
|
56
|
+
<div>
|
|
57
|
+
<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
58
|
+
>Closed Tickets</label
|
|
59
|
+
>
|
|
60
|
+
<p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
|
|
61
|
+
How long to keep closed tickets before purging
|
|
62
|
+
</p>
|
|
63
|
+
<select
|
|
64
|
+
v-model="form.retention_closed_tickets"
|
|
65
|
+
class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
66
|
+
>
|
|
67
|
+
<option v-for="opt in ticketOptions" :key="opt.value" :value="opt.value">
|
|
68
|
+
{{ opt.label }}
|
|
69
|
+
</option>
|
|
70
|
+
</select>
|
|
71
|
+
</div>
|
|
72
|
+
|
|
73
|
+
<div>
|
|
74
|
+
<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
75
|
+
>Attachments</label
|
|
76
|
+
>
|
|
77
|
+
<p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
|
|
78
|
+
How long to keep attachments on closed tickets
|
|
79
|
+
</p>
|
|
80
|
+
<select
|
|
81
|
+
v-model="form.retention_attachments"
|
|
82
|
+
class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
83
|
+
>
|
|
84
|
+
<option v-for="opt in attachmentOptions" :key="opt.value" :value="opt.value">
|
|
85
|
+
{{ opt.label }}
|
|
86
|
+
</option>
|
|
87
|
+
</select>
|
|
88
|
+
</div>
|
|
89
|
+
|
|
90
|
+
<div>
|
|
91
|
+
<label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
92
|
+
>Audit Logs</label
|
|
93
|
+
>
|
|
94
|
+
<p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
|
|
95
|
+
How long to keep audit log entries
|
|
96
|
+
</p>
|
|
97
|
+
<select
|
|
98
|
+
v-model="form.retention_audit_logs"
|
|
99
|
+
class="mt-2 w-48 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
|
|
100
|
+
>
|
|
101
|
+
<option v-for="opt in auditLogOptions" :key="opt.value" :value="opt.value">
|
|
102
|
+
{{ opt.label }}
|
|
103
|
+
</option>
|
|
104
|
+
</select>
|
|
105
|
+
</div>
|
|
106
|
+
|
|
107
|
+
<label class="flex items-center justify-between">
|
|
108
|
+
<div>
|
|
109
|
+
<span class="text-sm font-medium text-[var(--esc-panel-text-secondary)]"
|
|
110
|
+
>GDPR User Data Handling</span
|
|
111
|
+
>
|
|
112
|
+
<p class="mt-0.5 text-xs text-[var(--esc-panel-text-muted)]">
|
|
113
|
+
Anonymize user data upon account deletion to comply with GDPR
|
|
114
|
+
</p>
|
|
115
|
+
</div>
|
|
116
|
+
<button
|
|
117
|
+
type="button"
|
|
118
|
+
:class="[
|
|
119
|
+
'relative inline-flex h-6 w-11 shrink-0 cursor-pointer rounded-full border-2 border-transparent transition-colors',
|
|
120
|
+
form.retention_user_data_gdpr ? 'bg-emerald-500' : 'bg-neutral-700',
|
|
121
|
+
]"
|
|
122
|
+
@click="form.retention_user_data_gdpr = !form.retention_user_data_gdpr"
|
|
123
|
+
>
|
|
124
|
+
<span
|
|
125
|
+
:class="[
|
|
126
|
+
'pointer-events-none inline-block h-5 w-5 transform rounded-full bg-white shadow ring-0 transition-transform',
|
|
127
|
+
form.retention_user_data_gdpr ? 'translate-x-5' : 'translate-x-0',
|
|
128
|
+
]"
|
|
129
|
+
/>
|
|
130
|
+
</button>
|
|
131
|
+
</label>
|
|
132
|
+
</div>
|
|
133
|
+
</div>
|
|
134
|
+
|
|
135
|
+
<!-- Purge Preview -->
|
|
136
|
+
<div class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6">
|
|
137
|
+
<h3 class="mb-4 text-sm font-semibold text-[var(--esc-panel-text)]">Purge Preview</h3>
|
|
138
|
+
<p class="mb-4 text-xs text-[var(--esc-panel-text-muted)]">
|
|
139
|
+
Estimated records that would be purged based on current settings.
|
|
140
|
+
</p>
|
|
141
|
+
<div class="grid grid-cols-3 gap-4">
|
|
142
|
+
<div
|
|
143
|
+
class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
|
|
144
|
+
>
|
|
145
|
+
<div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
|
|
146
|
+
{{ purgePreview.tickets ?? 0 }}
|
|
147
|
+
</div>
|
|
148
|
+
<div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Closed Tickets</div>
|
|
149
|
+
</div>
|
|
150
|
+
<div
|
|
151
|
+
class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
|
|
152
|
+
>
|
|
153
|
+
<div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
|
|
154
|
+
{{ purgePreview.attachments ?? 0 }}
|
|
155
|
+
</div>
|
|
156
|
+
<div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Attachments</div>
|
|
157
|
+
</div>
|
|
158
|
+
<div
|
|
159
|
+
class="rounded-lg border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface-alt)] p-4 text-center"
|
|
160
|
+
>
|
|
161
|
+
<div class="text-2xl font-bold text-[var(--esc-panel-text-secondary)]">
|
|
162
|
+
{{ purgePreview.audit_logs ?? 0 }}
|
|
163
|
+
</div>
|
|
164
|
+
<div class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">Audit Logs</div>
|
|
165
|
+
</div>
|
|
166
|
+
</div>
|
|
167
|
+
</div>
|
|
168
|
+
|
|
169
|
+
<!-- Submit -->
|
|
170
|
+
<div class="flex items-center justify-end gap-3">
|
|
171
|
+
<span v-if="form.recentlySuccessful" class="text-sm text-emerald-400">Saved.</span>
|
|
172
|
+
<button
|
|
173
|
+
type="submit"
|
|
174
|
+
:disabled="form.processing"
|
|
175
|
+
class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
|
|
176
|
+
>
|
|
177
|
+
{{ form.processing ? 'Saving...' : 'Save Retention Settings' }}
|
|
178
|
+
</button>
|
|
179
|
+
</div>
|
|
180
|
+
</form>
|
|
181
|
+
</EscalatedLayout>
|
|
182
|
+
</template>
|