@escalated-dev/escalated 0.5.0 → 0.7.0
This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
- package/README.md +102 -0
- package/package.json +37 -6
- package/src/components/ActivityTimeline.stories.js +55 -0
- package/src/components/ActivityTimeline.vue +83 -66
- package/src/components/AdminDashboard.stories.js +1095 -0
- package/src/components/AgentLoadIndicator.stories.js +37 -0
- package/src/components/AgentLoadIndicator.vue +49 -0
- package/src/components/AgentPerformanceCard.vue +44 -0
- package/src/components/ArticleEditor.vue +82 -0
- package/src/components/AssigneeSelect.vue +37 -23
- package/src/components/AttachmentList.vue +53 -37
- package/src/components/AuditLogEntry.vue +95 -0
- package/src/components/BulkActionBar.vue +99 -30
- package/src/components/CategoryTree.vue +89 -0
- package/src/components/ChartWidget.vue +46 -0
- package/src/components/CollisionWarning.stories.js +30 -0
- package/src/components/CollisionWarning.vue +68 -0
- package/src/components/ConditionalFieldRules.vue +135 -0
- package/src/components/ContextPanel.vue +66 -0
- package/src/components/ContextPanelSection.vue +65 -0
- package/src/components/CustomFieldRenderer.vue +159 -0
- package/src/components/EscalatedLayout.vue +400 -69
- package/src/components/FileDropzone.vue +57 -41
- package/src/components/FollowButton.stories.js +30 -0
- package/src/components/FollowButton.vue +53 -28
- package/src/components/KeyboardShortcutHelp.vue +129 -39
- package/src/components/KnowledgePanel.vue +122 -0
- package/src/components/KpiCard.stories.js +32 -0
- package/src/components/KpiCard.vue +88 -0
- package/src/components/MacroDropdown.vue +95 -35
- package/src/components/PermissionMatrix.vue +107 -0
- package/src/components/PinnedNotes.vue +75 -33
- package/src/components/PresenceIndicator.vue +93 -27
- package/src/components/PriorityBadge.stories.js +33 -0
- package/src/components/PriorityBadge.vue +46 -39
- package/src/components/QuickFilters.vue +65 -49
- package/src/components/ReplyComposer.vue +273 -159
- package/src/components/ReplyThread.vue +78 -23
- package/src/components/SatisfactionRating.vue +98 -46
- package/src/components/ScheduleEditor.vue +104 -0
- package/src/components/SideConversation.vue +165 -0
- package/src/components/SideConversationList.vue +147 -0
- package/src/components/SkillTagManager.vue +79 -0
- package/src/components/SlaComplianceChart.vue +53 -0
- package/src/components/SlaTimer.stories.js +35 -0
- package/src/components/SlaTimer.vue +62 -49
- package/src/components/StatsCard.stories.js +24 -0
- package/src/components/StatsCard.vue +58 -46
- package/src/components/StatusBadge.stories.js +53 -0
- package/src/components/StatusBadge.vue +78 -46
- package/src/components/TagSelect.vue +84 -53
- package/src/components/TicketFilters.vue +225 -69
- package/src/components/TicketLinkPanel.vue +193 -0
- package/src/components/TicketList.vue +594 -193
- package/src/components/TicketMergeDialog.vue +157 -0
- package/src/components/TicketSidebar.vue +167 -99
- package/src/components/TicketTypeSelector.vue +21 -0
- package/src/components/TotpInput.stories.js +9 -0
- package/src/components/TotpInput.vue +81 -0
- package/src/components/TwoFactorSetup.vue +113 -0
- package/src/composables/useDebouncedSearch.js +38 -0
- package/src/composables/useI18n.js +80 -0
- package/src/composables/usePluginExtensions.js +95 -3
- package/src/composables/usePluginHooks.js +65 -0
- package/src/defineEscalatedPlugin.js +34 -8
- package/src/index.js +72 -35
- package/src/locales/de.json +442 -0
- package/src/locales/en.json +467 -0
- package/src/locales/es.json +442 -0
- package/src/locales/fr.json +442 -0
- package/src/locales/index.js +6 -0
- package/src/pages/Admin/ApiTokens/Index.vue +231 -67
- package/src/pages/Admin/AuditLog/Index.vue +154 -0
- package/src/pages/Admin/Automations/Form.vue +184 -0
- package/src/pages/Admin/Automations/Index.vue +129 -0
- package/src/pages/Admin/BusinessHours/Form.vue +172 -0
- package/src/pages/Admin/BusinessHours/Index.vue +113 -0
- package/src/pages/Admin/CannedResponses/Index.vue +127 -70
- package/src/pages/Admin/Capacity/Index.vue +134 -0
- package/src/pages/Admin/CustomFields/Form.vue +195 -0
- package/src/pages/Admin/CustomFields/Index.vue +134 -0
- package/src/pages/Admin/CustomObjects/Form.vue +202 -0
- package/src/pages/Admin/CustomObjects/Index.vue +127 -0
- package/src/pages/Admin/CustomObjects/Records.vue +228 -0
- package/src/pages/Admin/Departments/Form.vue +75 -51
- package/src/pages/Admin/Departments/Index.vue +109 -57
- package/src/pages/Admin/EscalationRules/Form.vue +157 -96
- package/src/pages/Admin/EscalationRules/Index.vue +178 -57
- package/src/pages/Admin/Import/Connect.vue +96 -0
- package/src/pages/Admin/Import/Index.vue +102 -0
- package/src/pages/Admin/Import/Mapping.vue +110 -0
- package/src/pages/Admin/Import/Progress.vue +153 -0
- package/src/pages/Admin/Import/Review.vue +76 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
- package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
- package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
- package/src/pages/Admin/Macros/Index.vue +250 -89
- package/src/pages/Admin/Plugins/Index.vue +205 -75
- package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
- package/src/pages/Admin/Reports/CsatReport.vue +127 -0
- package/src/pages/Admin/Reports/Dashboard.vue +211 -0
- package/src/pages/Admin/Reports/SlaReport.vue +166 -0
- package/src/pages/Admin/Reports.vue +139 -34
- package/src/pages/Admin/Roles/Form.vue +71 -0
- package/src/pages/Admin/Roles/Index.vue +122 -0
- package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
- package/src/pages/Admin/Settings/DataRetention.vue +182 -0
- package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
- package/src/pages/Admin/Settings/Sandbox.vue +135 -0
- package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
- package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
- package/src/pages/Admin/Settings.vue +468 -260
- package/src/pages/Admin/Skills/Form.vue +53 -0
- package/src/pages/Admin/Skills/Index.vue +94 -0
- package/src/pages/Admin/SlaPolicies/Form.vue +118 -75
- package/src/pages/Admin/SlaPolicies/Index.vue +120 -59
- package/src/pages/Admin/Statuses/Form.vue +114 -0
- package/src/pages/Admin/Statuses/Index.vue +153 -0
- package/src/pages/Admin/Tags/Index.vue +191 -105
- package/src/pages/Admin/Tickets/Index.vue +91 -39
- package/src/pages/Admin/Tickets/Show.vue +101 -37
- package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
- package/src/pages/Admin/Webhooks/Form.vue +110 -0
- package/src/pages/Admin/Webhooks/Index.vue +136 -0
- package/src/pages/Agent/Dashboard.vue +311 -186
- package/src/pages/Agent/TicketIndex.vue +88 -38
- package/src/pages/Agent/TicketShow.vue +258 -51
- package/src/pages/Customer/Create.vue +36 -9
- package/src/pages/Customer/Index.vue +31 -24
- package/src/pages/Customer/KnowledgeBase/Article.vue +127 -0
- package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
- package/src/plugin.js +86 -1
- package/src/utils/constants.js +30 -0
- package/src/utils/formatting.js +35 -0
- package/src/utils/sanitizeHtml.js +64 -0
- package/src/pages/Admin/Plugins.vue +0 -129
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@@ -7,7 +7,10 @@ const props = defineProps({
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existingRating: { type: Object, default: null },
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});
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const escDark = inject(
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const escDark = inject(
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'esc-dark',
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computed(() => false),
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);
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const hoveredStar = ref(0);
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const selectedRating = ref(props.existingRating?.rating || 0);
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const comment = ref(props.existingRating?.comment || '');
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@@ -41,86 +44,135 @@ function leaveStars() {
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function submit() {
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if (!selectedRating.value || processing.value || isReadOnly.value) return;
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processing.value = true;
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router.post(
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onSuccess: () => {
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submitted.value = true;
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router.post(
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props.action,
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{
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rating: selectedRating.value,
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comment: comment.value || null,
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},
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{
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preserveScroll: true,
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onSuccess: () => {
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submitted.value = true;
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onFinish: () => {
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processing.value = false;
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}
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</script>
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<template>
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<div
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<div
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:class="[
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'rounded-xl border p-5',
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escDark ? 'border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]' : 'border-gray-200 bg-white',
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]"
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>
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<h3 :class="['text-sm font-semibold', escDark ? 'text-[var(--esc-panel-text-secondary)]' : 'text-gray-900']">
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{{ isReadOnly ? 'Customer Rating' : 'How was your experience?' }}
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</h3>
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<!-- Stars -->
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<div class="mt-3 flex items-center gap-1" @mouseleave="leaveStars">
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<button
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<button
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v-for="star in 5"
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:key="star"
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:disabled="isReadOnly"
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:aria-label="'Rate ' + star + ' star' + (star !== 1 ? 's' : '')"
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:class="['transition-transform', !isReadOnly && 'hover:scale-110', isReadOnly && 'cursor-default']"
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@click="selectStar(star)"
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@mouseenter="hoverStar(star)"
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>
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<svg
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<svg
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v-if="star <= displayRating"
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class="h-7 w-7"
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viewBox="0 0 24 24"
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fill="currentColor"
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:class="escDark ? 'text-amber-400' : 'text-yellow-400'"
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>
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<path
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d="M10.788 3.21c.448-1.077 1.976-1.077 2.424 0l2.082 5.007 5.404.433c1.164.093 1.636 1.545.749 2.305l-4.117 3.527 1.257 5.273c.271 1.136-.964 2.033-1.96 1.425L12 18.354 7.373 21.18c-.996.608-2.231-.29-1.96-1.425l1.257-5.273-4.117-3.527c-.887-.76-.415-2.212.749-2.305l5.404-.433 2.082-5.006z"
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/>
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</svg>
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v-else
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class="h-7 w-7"
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fill="none"
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stroke="currentColor"
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stroke-width="1.5"
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viewBox="0 0 24 24"
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:class="escDark ? 'text-[var(--esc-panel-text-muted)]' : 'text-gray-300'"
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>
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<path
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stroke-linecap="round"
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stroke-linejoin="round"
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d="M11.48 3.499a.562.562 0 011.04 0l2.125 5.111a.563.563 0 00.475.345l5.518.442c.499.04.701.663.321.988l-4.204 3.602a.563.563 0 00-.182.557l1.285 5.385a.562.562 0 01-.84.61l-4.725-2.885a.563.563 0 00-.586 0L6.982 20.54a.562.562 0 01-.84-.61l1.285-5.386a.562.562 0 00-.182-.557l-4.204-3.602a.563.563 0 01.321-.988l5.518-.442a.563.563 0 00.475-.345L11.48 3.5z"
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/>
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</svg>
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</button>
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<span
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v-if="displayRating > 0"
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:class="[
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escDark ? 'text-[var(--esc-panel-text-tertiary)]' : 'text-gray-500',
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]"
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>
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{{ ratingLabels[displayRating] }}
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</span>
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</div>
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<div v-if="!isReadOnly" class="mt-4">
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v-model="comment"
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rows="3"
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placeholder="Any additional feedback? (optional)"
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:class="[
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'w-full rounded-lg border px-3 py-2 text-sm focus:outline-none',
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escDark
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? 'border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:ring-1 focus:ring-[var(--esc-panel-border-input)]'
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: 'border-gray-300 text-gray-900 placeholder-gray-400 focus:border-blue-500 focus:ring-1 focus:ring-blue-500',
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]"
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<div v-if="isReadOnly && existingRating.comment" class="mt-3">
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"{{ existingRating.comment }}"
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:class="[
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escDark
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? 'bg-emerald-500/10 text-emerald-400 ring-1 ring-emerald-500/20'
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: 'bg-green-50 text-green-700',
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]"
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Thank you for your feedback!
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escDark
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? 'bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
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: 'bg-blue-600 hover:bg-blue-700',
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]"
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>
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</div>
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const props = defineProps({
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modelValue: {
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type: Object,
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default: () => ({
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monday: { start: '09:00', end: '17:00' },
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tuesday: { start: '09:00', end: '17:00' },
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wednesday: { start: '09:00', end: '17:00' },
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thursday: { start: '09:00', end: '17:00' },
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friday: { start: '09:00', end: '17:00' },
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saturday: { start: '', end: '' },
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const days = [
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{ key: 'monday', label: 'Monday' },
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{ key: 'tuesday', label: 'Tuesday' },
|
|
24
|
+
{ key: 'wednesday', label: 'Wednesday' },
|
|
25
|
+
{ key: 'thursday', label: 'Thursday' },
|
|
26
|
+
{ key: 'friday', label: 'Friday' },
|
|
27
|
+
{ key: 'saturday', label: 'Saturday' },
|
|
28
|
+
{ key: 'sunday', label: 'Sunday' },
|
|
29
|
+
];
|
|
30
|
+
|
|
31
|
+
const timeOptions = computed(() => {
|
|
32
|
+
const options = [];
|
|
33
|
+
for (let h = 0; h < 24; h++) {
|
|
34
|
+
for (let m = 0; m < 60; m += 30) {
|
|
35
|
+
const hh = String(h).padStart(2, '0');
|
|
36
|
+
const mm = String(m).padStart(2, '0');
|
|
37
|
+
options.push(`${hh}:${mm}`);
|
|
38
|
+
}
|
|
39
|
+
}
|
|
40
|
+
options.push('24:00');
|
|
41
|
+
return options;
|
|
42
|
+
});
|
|
43
|
+
|
|
44
|
+
function updateDay(dayKey, field, value) {
|
|
45
|
+
const updated = { ...props.modelValue };
|
|
46
|
+
updated[dayKey] = { ...(updated[dayKey] || { start: '', end: '' }), [field]: value };
|
|
47
|
+
emit('update:modelValue', updated);
|
|
48
|
+
}
|
|
49
|
+
|
|
50
|
+
function toggleDay(dayKey) {
|
|
51
|
+
const updated = { ...props.modelValue };
|
|
52
|
+
const current = updated[dayKey];
|
|
53
|
+
if (current && current.start) {
|
|
54
|
+
updated[dayKey] = { start: '', end: '' };
|
|
55
|
+
} else {
|
|
56
|
+
updated[dayKey] = { start: '09:00', end: '17:00' };
|
|
57
|
+
}
|
|
58
|
+
emit('update:modelValue', updated);
|
|
59
|
+
}
|
|
60
|
+
|
|
61
|
+
function isDayEnabled(dayKey) {
|
|
62
|
+
const day = props.modelValue[dayKey];
|
|
63
|
+
return day && day.start;
|
|
64
|
+
}
|
|
65
|
+
</script>
|
|
66
|
+
|
|
67
|
+
<template>
|
|
68
|
+
<div class="space-y-2">
|
|
69
|
+
<div
|
|
70
|
+
v-for="day in days"
|
|
71
|
+
:key="day.key"
|
|
72
|
+
class="flex items-center gap-3 rounded-lg border border-white/[0.06] bg-neutral-950/50 px-3 py-2"
|
|
73
|
+
>
|
|
74
|
+
<label class="flex w-28 items-center gap-2">
|
|
75
|
+
<input
|
|
76
|
+
type="checkbox"
|
|
77
|
+
:checked="isDayEnabled(day.key)"
|
|
78
|
+
class="rounded border-white/20 bg-neutral-900 text-cyan-500 focus:ring-white/10"
|
|
79
|
+
@change="toggleDay(day.key)"
|
|
80
|
+
/>
|
|
81
|
+
<span class="text-sm font-medium text-neutral-300">{{ day.label }}</span>
|
|
82
|
+
</label>
|
|
83
|
+
|
|
84
|
+
<template v-if="isDayEnabled(day.key)">
|
|
85
|
+
<select
|
|
86
|
+
:value="modelValue[day.key]?.start || '09:00'"
|
|
87
|
+
class="rounded-lg border border-white/10 bg-neutral-950 px-2 py-1 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
|
|
88
|
+
@change="updateDay(day.key, 'start', $event.target.value)"
|
|
89
|
+
>
|
|
90
|
+
<option v-for="t in timeOptions" :key="'s-' + t" :value="t">{{ t }}</option>
|
|
91
|
+
</select>
|
|
92
|
+
<span class="text-xs text-neutral-500">to</span>
|
|
93
|
+
<select
|
|
94
|
+
:value="modelValue[day.key]?.end || '17:00'"
|
|
95
|
+
class="rounded-lg border border-white/10 bg-neutral-950 px-2 py-1 text-sm text-neutral-200 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
|
|
96
|
+
@change="updateDay(day.key, 'end', $event.target.value)"
|
|
97
|
+
>
|
|
98
|
+
<option v-for="t in timeOptions" :key="'e-' + t" :value="t">{{ t }}</option>
|
|
99
|
+
</select>
|
|
100
|
+
</template>
|
|
101
|
+
<span v-else class="text-xs text-neutral-500">Closed</span>
|
|
102
|
+
</div>
|
|
103
|
+
</div>
|
|
104
|
+
</template>
|
|
@@ -0,0 +1,165 @@
|
|
|
1
|
+
<script setup>
|
|
2
|
+
import { ref, inject, computed } from 'vue';
|
|
3
|
+
import { router } from '@inertiajs/vue3';
|
|
4
|
+
|
|
5
|
+
const escDark = inject(
|
|
6
|
+
'esc-dark',
|
|
7
|
+
computed(() => false),
|
|
8
|
+
);
|
|
9
|
+
|
|
10
|
+
const props = defineProps({
|
|
11
|
+
conversation: { type: Object, required: true },
|
|
12
|
+
ticketReference: { type: String, required: true },
|
|
13
|
+
});
|
|
14
|
+
|
|
15
|
+
const emit = defineEmits(['updated']);
|
|
16
|
+
const replyBody = ref('');
|
|
17
|
+
const submitting = ref(false);
|
|
18
|
+
const expanded = ref(false);
|
|
19
|
+
|
|
20
|
+
function submitReply() {
|
|
21
|
+
if (!replyBody.value.trim() || submitting.value) return;
|
|
22
|
+
submitting.value = true;
|
|
23
|
+
|
|
24
|
+
router.post(
|
|
25
|
+
route('escalated.admin.tickets.side-conversations.reply', [props.ticketReference, props.conversation.id]),
|
|
26
|
+
{ body: replyBody.value },
|
|
27
|
+
{
|
|
28
|
+
preserveScroll: true,
|
|
29
|
+
onSuccess: () => {
|
|
30
|
+
replyBody.value = '';
|
|
31
|
+
emit('updated');
|
|
32
|
+
},
|
|
33
|
+
onFinish: () => {
|
|
34
|
+
submitting.value = false;
|
|
35
|
+
},
|
|
36
|
+
},
|
|
37
|
+
);
|
|
38
|
+
}
|
|
39
|
+
|
|
40
|
+
function closeConversation() {
|
|
41
|
+
router.post(
|
|
42
|
+
route('escalated.admin.tickets.side-conversations.close', [props.ticketReference, props.conversation.id]),
|
|
43
|
+
{},
|
|
44
|
+
{
|
|
45
|
+
preserveScroll: true,
|
|
46
|
+
onSuccess: () => emit('updated'),
|
|
47
|
+
},
|
|
48
|
+
);
|
|
49
|
+
}
|
|
50
|
+
</script>
|
|
51
|
+
|
|
52
|
+
<template>
|
|
53
|
+
<div
|
|
54
|
+
:class="[
|
|
55
|
+
'rounded-lg border p-3',
|
|
56
|
+
escDark ? 'border-white/[0.06] bg-white/[0.02]' : 'border-gray-200 bg-gray-50',
|
|
57
|
+
]"
|
|
58
|
+
>
|
|
59
|
+
<button
|
|
60
|
+
class="flex w-full items-center justify-between"
|
|
61
|
+
:aria-expanded="expanded"
|
|
62
|
+
@click="expanded = !expanded"
|
|
63
|
+
>
|
|
64
|
+
<div class="flex items-center gap-2">
|
|
65
|
+
<span
|
|
66
|
+
:class="[
|
|
67
|
+
'inline-flex h-5 items-center rounded px-1.5 text-[10px] font-semibold uppercase',
|
|
68
|
+
conversation.status === 'open'
|
|
69
|
+
? escDark
|
|
70
|
+
? 'bg-emerald-500/15 text-emerald-400'
|
|
71
|
+
: 'bg-emerald-100 text-emerald-700'
|
|
72
|
+
: escDark
|
|
73
|
+
? 'bg-neutral-500/15 text-neutral-400'
|
|
74
|
+
: 'bg-gray-100 text-gray-500',
|
|
75
|
+
]"
|
|
76
|
+
>
|
|
77
|
+
{{ conversation.status }}
|
|
78
|
+
</span>
|
|
79
|
+
<span :class="['text-sm font-medium', escDark ? 'text-neutral-200' : 'text-gray-900']">
|
|
80
|
+
{{ conversation.subject }}
|
|
81
|
+
</span>
|
|
82
|
+
<span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
|
|
83
|
+
{{ conversation.channel }}
|
|
84
|
+
</span>
|
|
85
|
+
</div>
|
|
86
|
+
<svg
|
|
87
|
+
:class="[
|
|
88
|
+
'h-4 w-4 transition-transform',
|
|
89
|
+
escDark ? 'text-neutral-500' : 'text-gray-400',
|
|
90
|
+
expanded && 'rotate-180',
|
|
91
|
+
]"
|
|
92
|
+
fill="none"
|
|
93
|
+
stroke="currentColor"
|
|
94
|
+
stroke-width="1.5"
|
|
95
|
+
viewBox="0 0 24 24"
|
|
96
|
+
>
|
|
97
|
+
<path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
|
|
98
|
+
</svg>
|
|
99
|
+
</button>
|
|
100
|
+
|
|
101
|
+
<div v-if="expanded" class="mt-3 space-y-3">
|
|
102
|
+
<!-- Replies -->
|
|
103
|
+
<div
|
|
104
|
+
v-for="reply in conversation.replies"
|
|
105
|
+
:key="reply.id"
|
|
106
|
+
:class="['border-l-2 pl-3', escDark ? 'border-white/[0.06]' : 'border-gray-200']"
|
|
107
|
+
>
|
|
108
|
+
<div class="flex items-center gap-2">
|
|
109
|
+
<span :class="['text-xs font-medium', escDark ? 'text-neutral-300' : 'text-gray-700']">
|
|
110
|
+
{{ reply.author?.name || 'System' }}
|
|
111
|
+
</span>
|
|
112
|
+
<span :class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']">
|
|
113
|
+
{{ reply.created_at }}
|
|
114
|
+
</span>
|
|
115
|
+
</div>
|
|
116
|
+
<p :class="['mt-1 whitespace-pre-wrap text-sm', escDark ? 'text-neutral-400' : 'text-gray-600']">
|
|
117
|
+
{{ reply.body }}
|
|
118
|
+
</p>
|
|
119
|
+
</div>
|
|
120
|
+
|
|
121
|
+
<div
|
|
122
|
+
v-if="!conversation.replies?.length"
|
|
123
|
+
:class="['text-xs', escDark ? 'text-neutral-500' : 'text-gray-400']"
|
|
124
|
+
>
|
|
125
|
+
No replies yet.
|
|
126
|
+
</div>
|
|
127
|
+
|
|
128
|
+
<!-- Reply form -->
|
|
129
|
+
<div v-if="conversation.status === 'open'" class="pt-2">
|
|
130
|
+
<textarea
|
|
131
|
+
v-model="replyBody"
|
|
132
|
+
rows="2"
|
|
133
|
+
placeholder="Write a reply..."
|
|
134
|
+
:class="[
|
|
135
|
+
'w-full rounded-lg border px-3 py-2 text-sm focus:outline-none focus:ring-1',
|
|
136
|
+
escDark
|
|
137
|
+
? 'border-white/10 bg-neutral-950 text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:ring-white/10'
|
|
138
|
+
: 'border-gray-300 bg-white text-gray-900 placeholder-gray-400 focus:border-blue-400 focus:ring-blue-200',
|
|
139
|
+
]"
|
|
140
|
+
></textarea>
|
|
141
|
+
<div class="mt-2 flex items-center gap-2">
|
|
142
|
+
<button
|
|
143
|
+
:disabled="!replyBody.trim() || submitting"
|
|
144
|
+
:class="[
|
|
145
|
+
'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
|
|
146
|
+
(!replyBody.trim() || submitting) && 'cursor-not-allowed opacity-40',
|
|
147
|
+
]"
|
|
148
|
+
@click="submitReply"
|
|
149
|
+
>
|
|
150
|
+
Reply
|
|
151
|
+
</button>
|
|
152
|
+
<button
|
|
153
|
+
:class="[
|
|
154
|
+
'rounded-lg px-3 py-1.5 text-xs',
|
|
155
|
+
escDark ? 'text-neutral-400 hover:text-neutral-300' : 'text-gray-500 hover:text-gray-700',
|
|
156
|
+
]"
|
|
157
|
+
@click="closeConversation"
|
|
158
|
+
>
|
|
159
|
+
Close
|
|
160
|
+
</button>
|
|
161
|
+
</div>
|
|
162
|
+
</div>
|
|
163
|
+
</div>
|
|
164
|
+
</div>
|
|
165
|
+
</template>
|
|
@@ -0,0 +1,147 @@
|
|
|
1
|
+
<script setup>
|
|
2
|
+
import { ref, onMounted } from 'vue';
|
|
3
|
+
import { router } from '@inertiajs/vue3';
|
|
4
|
+
import SideConversation from './SideConversation.vue';
|
|
5
|
+
|
|
6
|
+
const props = defineProps({
|
|
7
|
+
ticketReference: { type: String, required: true },
|
|
8
|
+
});
|
|
9
|
+
|
|
10
|
+
const conversations = ref([]);
|
|
11
|
+
const expanded = ref(true);
|
|
12
|
+
const showNew = ref(false);
|
|
13
|
+
const newSubject = ref('');
|
|
14
|
+
const newChannel = ref('internal');
|
|
15
|
+
const newBody = ref('');
|
|
16
|
+
const creating = ref(false);
|
|
17
|
+
|
|
18
|
+
onMounted(() => {
|
|
19
|
+
fetchConversations();
|
|
20
|
+
});
|
|
21
|
+
|
|
22
|
+
async function fetchConversations() {
|
|
23
|
+
try {
|
|
24
|
+
const response = await fetch(route('escalated.admin.tickets.side-conversations.index', props.ticketReference), {
|
|
25
|
+
headers: {
|
|
26
|
+
Accept: 'application/json',
|
|
27
|
+
'X-Requested-With': 'XMLHttpRequest',
|
|
28
|
+
'X-CSRF-TOKEN': document.querySelector('meta[name="csrf-token"]')?.content || '',
|
|
29
|
+
},
|
|
30
|
+
});
|
|
31
|
+
if (response.ok) {
|
|
32
|
+
const data = await response.json();
|
|
33
|
+
conversations.value = data.conversations || [];
|
|
34
|
+
}
|
|
35
|
+
} catch {
|
|
36
|
+
// silently ignore
|
|
37
|
+
}
|
|
38
|
+
}
|
|
39
|
+
|
|
40
|
+
function createConversation() {
|
|
41
|
+
if (!newSubject.value.trim() || !newBody.value.trim() || creating.value) return;
|
|
42
|
+
creating.value = true;
|
|
43
|
+
|
|
44
|
+
router.post(
|
|
45
|
+
route('escalated.admin.tickets.side-conversations.store', props.ticketReference),
|
|
46
|
+
{
|
|
47
|
+
subject: newSubject.value,
|
|
48
|
+
channel: newChannel.value,
|
|
49
|
+
body: newBody.value,
|
|
50
|
+
},
|
|
51
|
+
{
|
|
52
|
+
preserveScroll: true,
|
|
53
|
+
onSuccess: () => {
|
|
54
|
+
newSubject.value = '';
|
|
55
|
+
newBody.value = '';
|
|
56
|
+
newChannel.value = 'internal';
|
|
57
|
+
showNew.value = false;
|
|
58
|
+
fetchConversations();
|
|
59
|
+
},
|
|
60
|
+
onFinish: () => {
|
|
61
|
+
creating.value = false;
|
|
62
|
+
},
|
|
63
|
+
},
|
|
64
|
+
);
|
|
65
|
+
}
|
|
66
|
+
</script>
|
|
67
|
+
|
|
68
|
+
<template>
|
|
69
|
+
<div class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4">
|
|
70
|
+
<button
|
|
71
|
+
class="flex w-full items-center justify-between text-sm font-semibold text-neutral-200"
|
|
72
|
+
@click="expanded = !expanded"
|
|
73
|
+
>
|
|
74
|
+
<span>Side Conversations ({{ conversations.length }})</span>
|
|
75
|
+
<svg
|
|
76
|
+
:class="['h-4 w-4 text-neutral-500 transition-transform', expanded && 'rotate-180']"
|
|
77
|
+
fill="none"
|
|
78
|
+
stroke="currentColor"
|
|
79
|
+
stroke-width="1.5"
|
|
80
|
+
viewBox="0 0 24 24"
|
|
81
|
+
>
|
|
82
|
+
<path stroke-linecap="round" stroke-linejoin="round" d="M19.5 8.25l-7.5 7.5-7.5-7.5" />
|
|
83
|
+
</svg>
|
|
84
|
+
</button>
|
|
85
|
+
|
|
86
|
+
<div v-if="expanded" class="mt-3 space-y-3">
|
|
87
|
+
<SideConversation
|
|
88
|
+
v-for="conv in conversations"
|
|
89
|
+
:key="conv.id"
|
|
90
|
+
:conversation="conv"
|
|
91
|
+
:ticket-reference="ticketReference"
|
|
92
|
+
@updated="fetchConversations"
|
|
93
|
+
/>
|
|
94
|
+
|
|
95
|
+
<div v-if="!conversations.length && !showNew" class="text-xs text-neutral-500">No side conversations.</div>
|
|
96
|
+
|
|
97
|
+
<!-- New conversation form -->
|
|
98
|
+
<div v-if="showNew" class="rounded-lg border border-white/[0.06] bg-white/[0.02] p-3 space-y-2">
|
|
99
|
+
<input
|
|
100
|
+
v-model="newSubject"
|
|
101
|
+
type="text"
|
|
102
|
+
placeholder="Subject..."
|
|
103
|
+
class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
|
|
104
|
+
/>
|
|
105
|
+
<select
|
|
106
|
+
v-model="newChannel"
|
|
107
|
+
class="rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 focus:border-white/20 focus:outline-none"
|
|
108
|
+
>
|
|
109
|
+
<option value="internal">Internal</option>
|
|
110
|
+
<option value="email">Email</option>
|
|
111
|
+
</select>
|
|
112
|
+
<textarea
|
|
113
|
+
v-model="newBody"
|
|
114
|
+
rows="3"
|
|
115
|
+
placeholder="Write the first message..."
|
|
116
|
+
class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-neutral-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"
|
|
117
|
+
></textarea>
|
|
118
|
+
<div class="flex gap-2">
|
|
119
|
+
<button
|
|
120
|
+
:disabled="!newSubject.trim() || !newBody.trim() || creating"
|
|
121
|
+
:class="[
|
|
122
|
+
'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-3 py-1.5 text-xs font-medium text-white transition-all hover:from-cyan-400 hover:to-violet-400',
|
|
123
|
+
(!newSubject.trim() || !newBody.trim() || creating) && 'cursor-not-allowed opacity-40',
|
|
124
|
+
]"
|
|
125
|
+
@click="createConversation"
|
|
126
|
+
>
|
|
127
|
+
Create
|
|
128
|
+
</button>
|
|
129
|
+
<button
|
|
130
|
+
class="rounded-lg px-3 py-1.5 text-xs text-neutral-400 hover:text-neutral-300"
|
|
131
|
+
@click="showNew = false"
|
|
132
|
+
>
|
|
133
|
+
Cancel
|
|
134
|
+
</button>
|
|
135
|
+
</div>
|
|
136
|
+
</div>
|
|
137
|
+
|
|
138
|
+
<button
|
|
139
|
+
v-if="!showNew"
|
|
140
|
+
class="w-full rounded-lg border border-dashed border-white/[0.08] py-2 text-xs text-neutral-400 transition-colors hover:border-white/[0.15] hover:text-neutral-300"
|
|
141
|
+
@click="showNew = true"
|
|
142
|
+
>
|
|
143
|
+
+ New Side Conversation
|
|
144
|
+
</button>
|
|
145
|
+
</div>
|
|
146
|
+
</div>
|
|
147
|
+
</template>
|