@escalated-dev/escalated 0.5.0 → 0.7.0

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (136) hide show
  1. package/README.md +102 -0
  2. package/package.json +37 -6
  3. package/src/components/ActivityTimeline.stories.js +55 -0
  4. package/src/components/ActivityTimeline.vue +83 -66
  5. package/src/components/AdminDashboard.stories.js +1095 -0
  6. package/src/components/AgentLoadIndicator.stories.js +37 -0
  7. package/src/components/AgentLoadIndicator.vue +49 -0
  8. package/src/components/AgentPerformanceCard.vue +44 -0
  9. package/src/components/ArticleEditor.vue +82 -0
  10. package/src/components/AssigneeSelect.vue +37 -23
  11. package/src/components/AttachmentList.vue +53 -37
  12. package/src/components/AuditLogEntry.vue +95 -0
  13. package/src/components/BulkActionBar.vue +99 -30
  14. package/src/components/CategoryTree.vue +89 -0
  15. package/src/components/ChartWidget.vue +46 -0
  16. package/src/components/CollisionWarning.stories.js +30 -0
  17. package/src/components/CollisionWarning.vue +68 -0
  18. package/src/components/ConditionalFieldRules.vue +135 -0
  19. package/src/components/ContextPanel.vue +66 -0
  20. package/src/components/ContextPanelSection.vue +65 -0
  21. package/src/components/CustomFieldRenderer.vue +159 -0
  22. package/src/components/EscalatedLayout.vue +400 -69
  23. package/src/components/FileDropzone.vue +57 -41
  24. package/src/components/FollowButton.stories.js +30 -0
  25. package/src/components/FollowButton.vue +53 -28
  26. package/src/components/KeyboardShortcutHelp.vue +129 -39
  27. package/src/components/KnowledgePanel.vue +122 -0
  28. package/src/components/KpiCard.stories.js +32 -0
  29. package/src/components/KpiCard.vue +88 -0
  30. package/src/components/MacroDropdown.vue +95 -35
  31. package/src/components/PermissionMatrix.vue +107 -0
  32. package/src/components/PinnedNotes.vue +75 -33
  33. package/src/components/PresenceIndicator.vue +93 -27
  34. package/src/components/PriorityBadge.stories.js +33 -0
  35. package/src/components/PriorityBadge.vue +46 -39
  36. package/src/components/QuickFilters.vue +65 -49
  37. package/src/components/ReplyComposer.vue +273 -159
  38. package/src/components/ReplyThread.vue +78 -23
  39. package/src/components/SatisfactionRating.vue +98 -46
  40. package/src/components/ScheduleEditor.vue +104 -0
  41. package/src/components/SideConversation.vue +165 -0
  42. package/src/components/SideConversationList.vue +147 -0
  43. package/src/components/SkillTagManager.vue +79 -0
  44. package/src/components/SlaComplianceChart.vue +53 -0
  45. package/src/components/SlaTimer.stories.js +35 -0
  46. package/src/components/SlaTimer.vue +62 -49
  47. package/src/components/StatsCard.stories.js +24 -0
  48. package/src/components/StatsCard.vue +58 -46
  49. package/src/components/StatusBadge.stories.js +53 -0
  50. package/src/components/StatusBadge.vue +78 -46
  51. package/src/components/TagSelect.vue +84 -53
  52. package/src/components/TicketFilters.vue +225 -69
  53. package/src/components/TicketLinkPanel.vue +193 -0
  54. package/src/components/TicketList.vue +594 -193
  55. package/src/components/TicketMergeDialog.vue +157 -0
  56. package/src/components/TicketSidebar.vue +167 -99
  57. package/src/components/TicketTypeSelector.vue +21 -0
  58. package/src/components/TotpInput.stories.js +9 -0
  59. package/src/components/TotpInput.vue +81 -0
  60. package/src/components/TwoFactorSetup.vue +113 -0
  61. package/src/composables/useDebouncedSearch.js +38 -0
  62. package/src/composables/useI18n.js +80 -0
  63. package/src/composables/usePluginExtensions.js +95 -3
  64. package/src/composables/usePluginHooks.js +65 -0
  65. package/src/defineEscalatedPlugin.js +34 -8
  66. package/src/index.js +72 -35
  67. package/src/locales/de.json +442 -0
  68. package/src/locales/en.json +467 -0
  69. package/src/locales/es.json +442 -0
  70. package/src/locales/fr.json +442 -0
  71. package/src/locales/index.js +6 -0
  72. package/src/pages/Admin/ApiTokens/Index.vue +231 -67
  73. package/src/pages/Admin/AuditLog/Index.vue +154 -0
  74. package/src/pages/Admin/Automations/Form.vue +184 -0
  75. package/src/pages/Admin/Automations/Index.vue +129 -0
  76. package/src/pages/Admin/BusinessHours/Form.vue +172 -0
  77. package/src/pages/Admin/BusinessHours/Index.vue +113 -0
  78. package/src/pages/Admin/CannedResponses/Index.vue +127 -70
  79. package/src/pages/Admin/Capacity/Index.vue +134 -0
  80. package/src/pages/Admin/CustomFields/Form.vue +195 -0
  81. package/src/pages/Admin/CustomFields/Index.vue +134 -0
  82. package/src/pages/Admin/CustomObjects/Form.vue +202 -0
  83. package/src/pages/Admin/CustomObjects/Index.vue +127 -0
  84. package/src/pages/Admin/CustomObjects/Records.vue +228 -0
  85. package/src/pages/Admin/Departments/Form.vue +75 -51
  86. package/src/pages/Admin/Departments/Index.vue +109 -57
  87. package/src/pages/Admin/EscalationRules/Form.vue +157 -96
  88. package/src/pages/Admin/EscalationRules/Index.vue +178 -57
  89. package/src/pages/Admin/Import/Connect.vue +96 -0
  90. package/src/pages/Admin/Import/Index.vue +102 -0
  91. package/src/pages/Admin/Import/Mapping.vue +110 -0
  92. package/src/pages/Admin/Import/Progress.vue +153 -0
  93. package/src/pages/Admin/Import/Review.vue +76 -0
  94. package/src/pages/Admin/KnowledgeBase/Articles/Form.vue +142 -0
  95. package/src/pages/Admin/KnowledgeBase/Articles/Index.vue +195 -0
  96. package/src/pages/Admin/KnowledgeBase/Categories/Index.vue +193 -0
  97. package/src/pages/Admin/Macros/Index.vue +250 -89
  98. package/src/pages/Admin/Plugins/Index.vue +205 -75
  99. package/src/pages/Admin/Reports/AgentMetrics.vue +115 -0
  100. package/src/pages/Admin/Reports/CsatReport.vue +127 -0
  101. package/src/pages/Admin/Reports/Dashboard.vue +211 -0
  102. package/src/pages/Admin/Reports/SlaReport.vue +166 -0
  103. package/src/pages/Admin/Reports.vue +139 -34
  104. package/src/pages/Admin/Roles/Form.vue +71 -0
  105. package/src/pages/Admin/Roles/Index.vue +122 -0
  106. package/src/pages/Admin/Settings/CsatSettings.vue +165 -0
  107. package/src/pages/Admin/Settings/DataRetention.vue +182 -0
  108. package/src/pages/Admin/Settings/EmailSettings.vue +243 -0
  109. package/src/pages/Admin/Settings/Sandbox.vue +135 -0
  110. package/src/pages/Admin/Settings/SsoSettings.vue +218 -0
  111. package/src/pages/Admin/Settings/TwoFactor.vue +110 -0
  112. package/src/pages/Admin/Settings.vue +468 -260
  113. package/src/pages/Admin/Skills/Form.vue +53 -0
  114. package/src/pages/Admin/Skills/Index.vue +94 -0
  115. package/src/pages/Admin/SlaPolicies/Form.vue +118 -75
  116. package/src/pages/Admin/SlaPolicies/Index.vue +120 -59
  117. package/src/pages/Admin/Statuses/Form.vue +114 -0
  118. package/src/pages/Admin/Statuses/Index.vue +153 -0
  119. package/src/pages/Admin/Tags/Index.vue +191 -105
  120. package/src/pages/Admin/Tickets/Index.vue +91 -39
  121. package/src/pages/Admin/Tickets/Show.vue +101 -37
  122. package/src/pages/Admin/Webhooks/DeliveryLog.vue +120 -0
  123. package/src/pages/Admin/Webhooks/Form.vue +110 -0
  124. package/src/pages/Admin/Webhooks/Index.vue +136 -0
  125. package/src/pages/Agent/Dashboard.vue +311 -186
  126. package/src/pages/Agent/TicketIndex.vue +88 -38
  127. package/src/pages/Agent/TicketShow.vue +258 -51
  128. package/src/pages/Customer/Create.vue +36 -9
  129. package/src/pages/Customer/Index.vue +31 -24
  130. package/src/pages/Customer/KnowledgeBase/Article.vue +127 -0
  131. package/src/pages/Customer/KnowledgeBase/Index.vue +151 -0
  132. package/src/plugin.js +86 -1
  133. package/src/utils/constants.js +30 -0
  134. package/src/utils/formatting.js +35 -0
  135. package/src/utils/sanitizeHtml.js +64 -0
  136. package/src/pages/Admin/Plugins.vue +0 -129
@@ -1,70 +1,127 @@
1
- <script setup>
2
- import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
- import { useForm, router } from '@inertiajs/vue3';
4
- import { ref } from 'vue';
5
-
6
- defineProps({ responses: Array });
7
-
8
- const showForm = ref(false);
9
- const form = useForm({ title: '', body: '', category: '', is_shared: true });
10
-
11
- function create() {
12
- form.post(route('escalated.admin.canned-responses.store'), {
13
- onSuccess: () => { form.reset(); showForm.value = false; },
14
- });
15
- }
16
-
17
- function destroy(id) {
18
- if (confirm('Delete this canned response?')) {
19
- router.delete(route('escalated.admin.canned-responses.destroy', id));
20
- }
21
- }
22
- </script>
23
-
24
- <template>
25
- <EscalatedLayout title="Canned Responses">
26
- <div class="mb-4 flex justify-end">
27
- <button @click="showForm = !showForm"
28
- :class="showForm
29
- ? 'rounded-lg border border-white/10 bg-white/[0.03] px-4 py-2 text-sm font-medium text-neutral-300 transition-colors hover:bg-white/[0.06]'
30
- : 'rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400'">
31
- {{ showForm ? 'Cancel' : 'Add Response' }}
32
- </button>
33
- </div>
34
- <form v-if="showForm" @submit.prevent="create" class="mb-6 space-y-3 rounded-xl border border-white/[0.06] bg-neutral-900/60 p-5">
35
- <input v-model="form.title" type="text" placeholder="Title" required
36
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-gray-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
37
- <textarea v-model="form.body" rows="4" placeholder="Response body..." required
38
- class="w-full rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-gray-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10"></textarea>
39
- <div class="flex items-center gap-3">
40
- <input v-model="form.category" type="text" placeholder="Category (optional)"
41
- class="rounded-lg border border-white/10 bg-neutral-950 px-3 py-2 text-sm text-neutral-200 placeholder-gray-500 focus:border-white/20 focus:outline-none focus:ring-1 focus:ring-white/10" />
42
- <label class="flex items-center gap-2">
43
- <input v-model="form.is_shared" type="checkbox" class="rounded border-white/20 bg-neutral-900 text-white focus:ring-white/10" />
44
- <span class="text-sm text-neutral-300">Shared</span>
45
- </label>
46
- <button type="submit" :disabled="form.processing"
47
- class="ml-auto rounded-lg bg-gradient-to-r from-cyan-500 to-violet-500 px-4 py-2 text-sm font-medium text-white shadow-lg shadow-black/20 transition-all hover:from-cyan-400 hover:to-violet-400 disabled:opacity-50">
48
- Create
49
- </button>
50
- </div>
51
- </form>
52
- <div class="space-y-3">
53
- <div v-if="!responses?.length" class="rounded-xl border border-white/[0.06] bg-neutral-900/60 px-4 py-12 text-center">
54
- <svg class="mx-auto mb-3 h-8 w-8 text-neutral-700" fill="none" stroke="currentColor" stroke-width="1.5" viewBox="0 0 24 24"><path stroke-linecap="round" stroke-linejoin="round" d="M7.5 8.25h9m-9 3H12m-9.75 1.51c0 1.6 1.123 2.994 2.707 3.227 1.129.166 2.27.293 3.423.379.35.026.67.21.865.501L12 21l2.755-4.133a1.14 1.14 0 01.865-.501 48.172 48.172 0 003.423-.379c1.584-.233 2.707-1.626 2.707-3.228V6.741c0-1.602-1.123-2.995-2.707-3.228A48.394 48.394 0 0012 3c-2.392 0-4.744.175-7.043.513C3.373 3.746 2.25 5.14 2.25 6.741v6.018z" /></svg>
55
- <p class="text-sm text-neutral-500">No canned responses yet</p>
56
- <p class="mt-1 text-xs text-neutral-600">Create reusable templates for common replies</p>
57
- </div>
58
- <div v-for="resp in responses" :key="resp.id" class="rounded-xl border border-white/[0.06] bg-neutral-900/60 p-4 transition-colors hover:bg-gray-900/80">
59
- <div class="mb-2 flex items-center justify-between">
60
- <div class="flex items-center gap-2">
61
- <span class="font-medium text-neutral-200">{{ resp.title }}</span>
62
- <span v-if="resp.category" class="rounded-md bg-white/[0.06] px-2 py-0.5 text-xs text-neutral-400 ring-1 ring-white/[0.06]">{{ resp.category }}</span>
63
- </div>
64
- <button @click="destroy(resp.id)" class="text-sm text-rose-400 hover:text-rose-300">Delete</button>
65
- </div>
66
- <p class="text-sm text-neutral-400">{{ resp.body }}</p>
67
- </div>
68
- </div>
69
- </EscalatedLayout>
70
- </template>
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm, router } from '@inertiajs/vue3';
4
+ import { ref } from 'vue';
5
+
6
+ defineProps({ responses: Array });
7
+
8
+ const showForm = ref(false);
9
+ const form = useForm({ title: '', body: '', category: '', is_shared: true });
10
+
11
+ function create() {
12
+ form.post(route('escalated.admin.canned-responses.store'), {
13
+ onSuccess: () => {
14
+ form.reset();
15
+ showForm.value = false;
16
+ },
17
+ });
18
+ }
19
+
20
+ function destroy(id) {
21
+ if (confirm('Delete this canned response?')) {
22
+ router.delete(route('escalated.admin.canned-responses.destroy', id));
23
+ }
24
+ }
25
+ </script>
26
+
27
+ <template>
28
+ <EscalatedLayout title="Canned Responses">
29
+ <div class="mb-4 flex justify-end">
30
+ <button
31
+ :class="
32
+ showForm
33
+ ? 'rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-4 py-2 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]'
34
+ : 'rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)]'
35
+ "
36
+ @click="showForm = !showForm"
37
+ >
38
+ {{ showForm ? 'Cancel' : 'Add Response' }}
39
+ </button>
40
+ </div>
41
+ <form
42
+ v-if="showForm"
43
+ class="mb-6 space-y-3 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-5"
44
+ @submit.prevent="create"
45
+ >
46
+ <input
47
+ v-model="form.title"
48
+ type="text"
49
+ placeholder="Title"
50
+ required
51
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
52
+ />
53
+ <textarea
54
+ v-model="form.body"
55
+ rows="4"
56
+ placeholder="Response body..."
57
+ required
58
+ class="w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
59
+ ></textarea>
60
+ <div class="flex items-center gap-3">
61
+ <input
62
+ v-model="form.category"
63
+ type="text"
64
+ placeholder="Category (optional)"
65
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-gray-500 focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
66
+ />
67
+ <label class="flex items-center gap-2">
68
+ <input
69
+ v-model="form.is_shared"
70
+ type="checkbox"
71
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-[var(--esc-panel-text)] focus:ring-[var(--esc-panel-border-input)]"
72
+ />
73
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Shared</span>
74
+ </label>
75
+ <button
76
+ type="submit"
77
+ :disabled="form.processing"
78
+ class="ml-auto rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-4 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
79
+ >
80
+ Create
81
+ </button>
82
+ </div>
83
+ </form>
84
+ <div class="space-y-3">
85
+ <div
86
+ v-if="!responses?.length"
87
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] px-4 py-12 text-center"
88
+ >
89
+ <svg
90
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
91
+ fill="none"
92
+ stroke="currentColor"
93
+ stroke-width="1.5"
94
+ viewBox="0 0 24 24"
95
+ >
96
+ <path
97
+ stroke-linecap="round"
98
+ stroke-linejoin="round"
99
+ d="M7.5 8.25h9m-9 3H12m-9.75 1.51c0 1.6 1.123 2.994 2.707 3.227 1.129.166 2.27.293 3.423.379.35.026.67.21.865.501L12 21l2.755-4.133a1.14 1.14 0 01.865-.501 48.172 48.172 0 003.423-.379c1.584-.233 2.707-1.626 2.707-3.228V6.741c0-1.602-1.123-2.995-2.707-3.228A48.394 48.394 0 0012 3c-2.392 0-4.744.175-7.043.513C3.373 3.746 2.25 5.14 2.25 6.741v6.018z"
100
+ />
101
+ </svg>
102
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No canned responses yet</p>
103
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
104
+ Create reusable templates for common replies
105
+ </p>
106
+ </div>
107
+ <div
108
+ v-for="resp in responses"
109
+ :key="resp.id"
110
+ class="rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-4 transition-colors hover:bg-gray-900/80"
111
+ >
112
+ <div class="mb-2 flex items-center justify-between">
113
+ <div class="flex items-center gap-2">
114
+ <span class="font-medium text-[var(--esc-panel-text-secondary)]">{{ resp.title }}</span>
115
+ <span
116
+ v-if="resp.category"
117
+ class="rounded-md bg-[var(--esc-panel-hover)] px-2 py-0.5 text-xs text-[var(--esc-panel-text-tertiary)] ring-1 ring-white/[0.06]"
118
+ >{{ resp.category }}</span
119
+ >
120
+ </div>
121
+ <button class="text-sm text-rose-400 hover:text-rose-300" @click="destroy(resp.id)">Delete</button>
122
+ </div>
123
+ <p class="text-sm text-[var(--esc-panel-text-tertiary)]">{{ resp.body }}</p>
124
+ </div>
125
+ </div>
126
+ </EscalatedLayout>
127
+ </template>
@@ -0,0 +1,134 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import AgentLoadIndicator from '../../../components/AgentLoadIndicator.vue';
4
+ import { useForm } from '@inertiajs/vue3';
5
+ import { ref } from 'vue';
6
+
7
+ defineProps({ capacities: Array });
8
+
9
+ const editingId = ref(null);
10
+ const editForm = useForm({ max_concurrent: 10 });
11
+
12
+ function startEdit(cap) {
13
+ editingId.value = cap.id;
14
+ editForm.max_concurrent = cap.max_concurrent;
15
+ }
16
+
17
+ function saveEdit(id) {
18
+ editForm.put(route('escalated.admin.capacity.update', id), {
19
+ preserveScroll: true,
20
+ onSuccess: () => {
21
+ editingId.value = null;
22
+ },
23
+ });
24
+ }
25
+ </script>
26
+
27
+ <template>
28
+ <EscalatedLayout title="Agent Capacity">
29
+ <div class="overflow-hidden rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)]">
30
+ <table class="min-w-full divide-y divide-[var(--esc-panel-border)]">
31
+ <thead>
32
+ <tr class="bg-[var(--esc-panel-hover)]">
33
+ <th
34
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
35
+ >
36
+ Agent
37
+ </th>
38
+ <th
39
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
40
+ >
41
+ Channel
42
+ </th>
43
+ <th
44
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
45
+ >
46
+ Max Concurrent
47
+ </th>
48
+ <th
49
+ class="px-4 py-3 text-left text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
50
+ >
51
+ Current Load
52
+ </th>
53
+ <th
54
+ class="px-4 py-3 text-right text-[11px] font-semibold uppercase tracking-wider text-[var(--esc-panel-text-muted)]"
55
+ >
56
+ Actions
57
+ </th>
58
+ </tr>
59
+ </thead>
60
+ <tbody class="divide-y divide-[var(--esc-panel-border)]">
61
+ <tr v-if="!capacities?.length">
62
+ <td colspan="5" class="px-4 py-12 text-center">
63
+ <svg
64
+ class="mx-auto mb-3 h-8 w-8 text-[var(--esc-panel-text-muted)]"
65
+ fill="none"
66
+ stroke="currentColor"
67
+ stroke-width="1.5"
68
+ viewBox="0 0 24 24"
69
+ >
70
+ <path
71
+ stroke-linecap="round"
72
+ stroke-linejoin="round"
73
+ d="M3 13.125C3 12.504 3.504 12 4.125 12h2.25c.621 0 1.125.504 1.125 1.125v6.75C7.5 20.496 6.996 21 6.375 21h-2.25A1.125 1.125 0 013 19.875v-6.75zM9.75 8.625c0-.621.504-1.125 1.125-1.125h2.25c.621 0 1.125.504 1.125 1.125v11.25c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V8.625zM16.5 4.125c0-.621.504-1.125 1.125-1.125h2.25C20.496 3 21 3.504 21 4.125v15.75c0 .621-.504 1.125-1.125 1.125h-2.25a1.125 1.125 0 01-1.125-1.125V4.125z"
74
+ />
75
+ </svg>
76
+ <p class="text-sm text-[var(--esc-panel-text-muted)]">No capacity records yet</p>
77
+ <p class="mt-1 text-xs text-[var(--esc-panel-text-muted)]">
78
+ Capacity records are created when agents are assigned tickets
79
+ </p>
80
+ </td>
81
+ </tr>
82
+ <tr
83
+ v-for="cap in capacities"
84
+ :key="cap.id"
85
+ class="transition-colors hover:bg-[var(--esc-panel-hover)]"
86
+ >
87
+ <td class="px-4 py-3 text-sm font-medium text-[var(--esc-panel-text-secondary)]">
88
+ {{ cap.agent_name }}
89
+ </td>
90
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-tertiary)]">{{ cap.channel }}</td>
91
+ <td class="px-4 py-3 text-sm text-[var(--esc-panel-text-secondary)]">
92
+ <template v-if="editingId === cap.id">
93
+ <form class="flex items-center gap-2" @submit.prevent="saveEdit(cap.id)">
94
+ <input
95
+ v-model.number="editForm.max_concurrent"
96
+ type="number"
97
+ min="1"
98
+ max="999"
99
+ class="w-20 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-2 py-1 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
100
+ />
101
+ <button
102
+ type="submit"
103
+ class="text-xs text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
104
+ >
105
+ Save
106
+ </button>
107
+ <button
108
+ type="button"
109
+ class="text-xs text-[var(--esc-panel-text-tertiary)] hover:text-[var(--esc-panel-text-secondary)]"
110
+ @click="editingId = null"
111
+ >
112
+ Cancel
113
+ </button>
114
+ </form>
115
+ </template>
116
+ <template v-else>{{ cap.max_concurrent }}</template>
117
+ </td>
118
+ <td class="px-4 py-3">
119
+ <AgentLoadIndicator :current="cap.current_count" :max="cap.max_concurrent" />
120
+ </td>
121
+ <td class="px-4 py-3 text-right text-sm">
122
+ <button
123
+ class="text-[var(--esc-panel-text-secondary)] hover:text-[var(--esc-panel-text)]"
124
+ @click="startEdit(cap)"
125
+ >
126
+ Edit
127
+ </button>
128
+ </td>
129
+ </tr>
130
+ </tbody>
131
+ </table>
132
+ </div>
133
+ </EscalatedLayout>
134
+ </template>
@@ -0,0 +1,195 @@
1
+ <script setup>
2
+ import EscalatedLayout from '../../../components/EscalatedLayout.vue';
3
+ import { useForm } from '@inertiajs/vue3';
4
+ import { ref, computed } from 'vue';
5
+
6
+ const props = defineProps({
7
+ field: { type: Object, default: null },
8
+ contexts: { type: Array, default: () => ['ticket', 'user', 'organization'] },
9
+ });
10
+
11
+ const form = useForm({
12
+ name: props.field?.name || '',
13
+ type: props.field?.type || 'text',
14
+ context: props.field?.context || 'ticket',
15
+ options: props.field?.options || [],
16
+ required: props.field?.required ?? false,
17
+ placeholder: props.field?.placeholder || '',
18
+ description: props.field?.description || '',
19
+ position: props.field?.position ?? 0,
20
+ active: props.field?.active ?? true,
21
+ });
22
+
23
+ const newOption = ref('');
24
+
25
+ const showOptionsEditor = computed(() => ['select', 'multi_select'].includes(form.type));
26
+
27
+ function addOption() {
28
+ const val = newOption.value.trim();
29
+ if (val && !form.options.includes(val)) {
30
+ form.options.push(val);
31
+ newOption.value = '';
32
+ }
33
+ }
34
+
35
+ function removeOption(index) {
36
+ form.options.splice(index, 1);
37
+ }
38
+
39
+ function submit() {
40
+ if (props.field) {
41
+ form.put(route('escalated.admin.custom-fields.update', props.field.id));
42
+ } else {
43
+ form.post(route('escalated.admin.custom-fields.store'));
44
+ }
45
+ }
46
+
47
+ const fieldTypes = [
48
+ { value: 'text', label: 'Text' },
49
+ { value: 'textarea', label: 'Textarea' },
50
+ { value: 'select', label: 'Select' },
51
+ { value: 'multi_select', label: 'Multi-Select' },
52
+ { value: 'checkbox', label: 'Checkbox' },
53
+ { value: 'date', label: 'Date' },
54
+ { value: 'number', label: 'Number' },
55
+ ];
56
+ </script>
57
+
58
+ <template>
59
+ <EscalatedLayout :title="field ? 'Edit Custom Field' : 'New Custom Field'">
60
+ <form
61
+ class="mx-auto max-w-lg space-y-5 rounded-xl border border-[var(--esc-panel-border)] bg-[var(--esc-panel-surface)] p-6"
62
+ @submit.prevent="submit"
63
+ >
64
+ <div>
65
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Name</label>
66
+ <input
67
+ v-model="form.name"
68
+ type="text"
69
+ required
70
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
71
+ />
72
+ <div v-if="form.errors.name" class="mt-1 text-sm text-rose-400">{{ form.errors.name }}</div>
73
+ </div>
74
+
75
+ <div>
76
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Type</label>
77
+ <select
78
+ v-model="form.type"
79
+ required
80
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
81
+ >
82
+ <option v-for="ft in fieldTypes" :key="ft.value" :value="ft.value">{{ ft.label }}</option>
83
+ </select>
84
+ <div v-if="form.errors.type" class="mt-1 text-sm text-rose-400">{{ form.errors.type }}</div>
85
+ </div>
86
+
87
+ <div>
88
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Context</label>
89
+ <select
90
+ v-model="form.context"
91
+ required
92
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
93
+ >
94
+ <option v-for="ctx in contexts" :key="ctx" :value="ctx">
95
+ {{ ctx.charAt(0).toUpperCase() + ctx.slice(1) }}
96
+ </option>
97
+ </select>
98
+ <div v-if="form.errors.context" class="mt-1 text-sm text-rose-400">{{ form.errors.context }}</div>
99
+ </div>
100
+
101
+ <!-- Options editor for select/multi_select -->
102
+ <div v-if="showOptionsEditor">
103
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Options</label>
104
+ <div class="mt-1 space-y-2">
105
+ <div v-for="(opt, idx) in form.options" :key="idx" class="flex items-center gap-2">
106
+ <span
107
+ class="flex-1 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)]"
108
+ >{{ opt }}</span
109
+ >
110
+ <button
111
+ type="button"
112
+ class="text-rose-400 hover:text-rose-300 text-sm"
113
+ @click="removeOption(idx)"
114
+ >
115
+ Remove
116
+ </button>
117
+ </div>
118
+ <div class="flex items-center gap-2">
119
+ <input
120
+ v-model="newOption"
121
+ type="text"
122
+ placeholder="Add option..."
123
+ class="flex-1 rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-1.5 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
124
+ @keydown.enter.prevent="addOption"
125
+ />
126
+ <button
127
+ type="button"
128
+ class="rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-hover)] px-3 py-1.5 text-sm font-medium text-[var(--esc-panel-text-secondary)] transition-colors hover:bg-[var(--esc-panel-hover)]"
129
+ @click="addOption"
130
+ >
131
+ Add
132
+ </button>
133
+ </div>
134
+ </div>
135
+ <div v-if="form.errors.options" class="mt-1 text-sm text-rose-400">{{ form.errors.options }}</div>
136
+ </div>
137
+
138
+ <div>
139
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Placeholder</label>
140
+ <input
141
+ v-model="form.placeholder"
142
+ type="text"
143
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] placeholder-[var(--esc-panel-text-muted)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
144
+ />
145
+ </div>
146
+
147
+ <div>
148
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Description</label>
149
+ <textarea
150
+ v-model="form.description"
151
+ rows="2"
152
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
153
+ ></textarea>
154
+ </div>
155
+
156
+ <div>
157
+ <label class="block text-sm font-medium text-[var(--esc-panel-text-secondary)]">Position</label>
158
+ <input
159
+ v-model.number="form.position"
160
+ type="number"
161
+ min="0"
162
+ class="mt-1 w-full rounded-lg border border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface-alt)] px-3 py-2 text-sm text-[var(--esc-panel-text-secondary)] focus:border-[var(--esc-panel-border-input)] focus:outline-none focus:ring-1 focus:ring-[var(--esc-panel-border-input)]"
163
+ />
164
+ </div>
165
+
166
+ <label class="flex items-center gap-2">
167
+ <input
168
+ v-model="form.required"
169
+ type="checkbox"
170
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-cyan-500 focus:ring-[var(--esc-panel-border-input)]"
171
+ />
172
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Required</span>
173
+ </label>
174
+
175
+ <label class="flex items-center gap-2">
176
+ <input
177
+ v-model="form.active"
178
+ type="checkbox"
179
+ class="rounded border-[var(--esc-panel-border-input)] bg-[var(--esc-panel-surface)] text-cyan-500 focus:ring-[var(--esc-panel-border-input)]"
180
+ />
181
+ <span class="text-sm text-[var(--esc-panel-text-secondary)]">Active</span>
182
+ </label>
183
+
184
+ <div class="flex justify-end">
185
+ <button
186
+ type="submit"
187
+ :disabled="form.processing"
188
+ class="rounded-lg bg-gradient-to-r from-[var(--esc-panel-accent)] to-[var(--esc-panel-accent-secondary)] px-5 py-2 text-sm font-medium text-white shadow-lg shadow-[var(--esc-panel-bg)]/20 transition-all hover:from-[var(--esc-panel-accent-hover)] hover:to-[var(--esc-panel-accent-secondary-hover)] disabled:opacity-50"
189
+ >
190
+ {{ field ? 'Update' : 'Create' }}
191
+ </button>
192
+ </div>
193
+ </form>
194
+ </EscalatedLayout>
195
+ </template>