opencode-skills-collection 4.0.68 → 4.0.70

package/bundled-skills/startup-it-troubleshooting/SKILL.md

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+---
+name: startup-it-troubleshooting
+description: Practical IT troubleshooting playbooks for small teams without dedicated
+  IT staff.
+category: devops
+risk: critical
+source: https://github.com/BagelHole/DevOps-Security-Agent-Skills
+source_repo: BagelHole/DevOps-Security-Agent-Skills
+source_type: community
+date_added: '2026-09-20'
+license: MIT
+license_source: https://github.com/BagelHole/DevOps-Security-Agent-Skills/blob/main/LICENSE
+compatibility: Requires the relevant OS/platform tooling and privileged access where
+  noted. Docs-only; helper scripts and templates not bundled.
+metadata:
+  author: devops-skills
+  version: '2.0'
+---
+
+# Startup IT Troubleshooting
+
+Runbooks for startups and small teams where engineers double as the IT department.
+
+## When to Use
+
+You are the "accidental IT person." Nobody has IT in their title, but laptops freeze, Wi-Fi drops during investor demos, someone gets locked out of Google Workspace at midnight, and a new hire starts Monday with zero accounts. This skill gives you copy-paste commands to handle it all.
+
+**Priority triage:** (1) Company-wide outages, (2) Executive/customer-facing blockers, (3) Team-wide degradations, (4) Individual workstation issues. Always ask: "How many people are affected?" and "Is revenue impacted?"
+
+---
+
+## SSO / Identity Lockouts
+
+### Google Workspace via GAM
+
+```bash
+curl -s -S -L https://gam-shortn.appspot.com/gam-install -o /tmp/gam-install.sh && bash /tmp/gam-install.sh && rm /tmp/gam-install.sh  # install GAM
+gam oauth create                                                     # authorize
+
+gam update user jane@company.com password "TempPass123!" changepassword on  # reset password
+gam update user jane@company.com suspended off       # unsuspend locked-out user
+gam user jane@company.com signout                    # force sign-out all sessions
+gam user jane@company.com update backupcodes         # new MFA backup codes
+gam user jane@company.com turnoff2sv                 # disable 2SV (re-enable within 24h)
+```
+
+### Okta API
+
+```bash
+OKTA="company.okta.com"; T="your-api-token"; UID="00u1abcdef"
+curl -X POST -H "Authorization: SSWS $T" "https://$OKTA/api/v1/users/$UID/lifecycle/unlock"
+curl -X POST -H "Authorization: SSWS $T" "https://$OKTA/api/v1/users/$UID/lifecycle/reset_password?sendEmail=true"
+curl -X POST -H "Authorization: SSWS $T" "https://$OKTA/api/v1/users/$UID/lifecycle/reset_factors"
+curl -X DELETE -H "Authorization: SSWS $T" "https://$OKTA/api/v1/users/$UID/sessions"
+```
+
+**MFA recovery flow:** Verify identity via video call, generate backup codes or reset factors, have user re-enroll immediately, confirm old device is deregistered, log the incident.
+
+---
+
+## Network Troubleshooting
+
+### Wi-Fi Debugging
+
+```bash
+# macOS
+/System/Library/PrivateFrameworks/Apple80211.framework/Versions/Current/Resources/airport -I
+networksetup -setairportpower en0 off && sleep 2 && networksetup -setairportpower en0 on
+sudo dscacheutil -flushcache && sudo killall -HUP mDNSResponder
+
+# Linux
+nmcli device wifi list && nmcli connection show --active
+nmcli device disconnect wlan0 && nmcli device connect wlan0
+sudo systemd-resolve --flush-caches
+```
+
+```powershell
+netsh wlan show interfaces
+netsh wlan disconnect; netsh wlan connect name="OfficeWiFi"
+ipconfig /flushdns
+netsh winsock reset  # full stack reset, reboot after
+```
+
+### DNS Issues
+
+```bash
+nslookup company.com 8.8.8.8            # test against known-good DNS
+dig @1.1.1.1 company.com                # Linux/macOS detail
+sudo networksetup -setdnsservers Wi-Fi 8.8.8.8 8.8.4.4  # macOS temp override
+```
+
+```powershell
+$a = Get-NetAdapter | Where-Object {$_.Status -eq "Up"}
+Set-DnsClientServerAddress -InterfaceIndex $a.ifIndex -ServerAddresses ("8.8.8.8","8.8.4.4")
+```
+
+### VPN Not Connecting
+
+```bash
+nc -zv vpn.company.com 443                         # test port reachability
+sudo wg show                                        # WireGuard status
+sudo wg-quick down wg0 && sudo wg-quick up wg0     # restart WireGuard
+tailscale status && sudo tailscale up --reset       # Tailscale re-auth
+```
+
+### Slow Internet
+
+```bash
+speedtest-cli --simple        # bandwidth test (pip install speedtest-cli)
+ping -c 50 8.8.8.8            # packet loss check
+networkQuality -s              # macOS 12+ bufferbloat test
+```
+
+---
+
+## Laptop Performance
+
+### Disk Space
+
+```bash
+df -h                                    # volume overview
+du -sh ~/* | sort -rh | head -15         # biggest dirs in home
+docker system df                         # Docker disk usage (common culprit)
+docker system prune -a --volumes         # reclaim Docker space
+brew cleanup --prune=all                 # macOS Homebrew cleanup
+```
+
+```powershell
+Get-PSDrive -PSProvider FileSystem | Select Name,@{N='Free(GB)';E={[math]::Round($_.Free/1GB,2)}}
+Get-ChildItem C:\ -Recurse -File -EA SilentlyContinue | Sort Length -Desc | Select -First 15 FullName,@{N='MB';E={[math]::Round($_.Length/1MB,2)}}
+```
+
+### Memory Pressure and Runaway Processes
+
+```bash
+# macOS
+memory_pressure
+top -o rsize -l 1 -n 10 -stats pid,command,rsize
+pkill -f "Google Chrome Helper"
+
+# Linux
+free -h && ps aux --sort=-%mem | head -11
+sudo dmesg | grep -i "oom\|out of memory"
+```
+
+```powershell
+Get-Process | Sort WorkingSet64 -Desc | Select -First 10 Name,@{N='MB';E={[math]::Round($_.WorkingSet64/1MB,2)}}
+Stop-Process -Name "Teams" -Force
+```
+
+### Battery Health
+
+```bash
+system_profiler SPPowerDataType | grep -E "Cycle Count|Condition"  # macOS
+upower -i /org/freedesktop/UPower/devices/battery_BAT0             # Linux
+```
+
+```powershell
+powercfg /batteryreport /output "$env:USERPROFILE\Desktop\battery.html"
+```
+
+---
+
+## macOS Administration
+
+```bash
+profiles status -type enrollment          # MDM enrollment check
+sudo systemsetup -setremotelogin on       # enable SSH for remote admin
+
+# Homebrew fleet setup — standard Brewfile
+cat > Brewfile <<'EOF'
+brew "git"; brew "node"; brew "python@3.12"; brew "awscli"; brew "jq"; brew "gh"
+cask "google-chrome"; cask "slack"; cask "1password"; cask "visual-studio-code"; cask "docker"; cask "zoom"
+EOF
+brew bundle install --file=Brewfile
+brew bundle dump --file=~/Brewfile --force  # export current setup
+
+# FileVault
+sudo fdesetup status && sudo fdesetup enable  # store recovery key in 1Password
+
+# Updates
+softwareupdate -l && sudo softwareupdate -ia --restart
+```
+
+---
+
+## Windows Administration
+
+```powershell
+gpresult /r; gpupdate /force             # check and refresh Group Policy
+
+# Windows Update
+Install-Module PSWindowsUpdate -Force -Scope CurrentUser
+Install-WindowsUpdate -AcceptAll -AutoReboot
+# If stuck: reset update components
+Stop-Service wuauserv,cryptSvc,bits,msiserver -Force
+Remove-Item "C:\Windows\SoftwareDistribution" -Recurse -Force
+Start-Service wuauserv,cryptSvc,bits,msiserver
+
+# BitLocker
+manage-bde -status C:
+Enable-BitLocker -MountPoint "C:" -EncryptionMethod XtsAes256 -UsedSpaceOnly -TpmProtector
+
+# Remote Desktop
+Set-ItemProperty -Path 'HKLM:\System\CurrentControlSet\Control\Terminal Server' -Name "fDenyTSConnections" -Value 0
+Enable-NetFirewallRule -DisplayGroup "Remote Desktop"
+```
+
+---
+
+## Linux Desktop
+
+```bash
+# Ubuntu — fix broken packages
+sudo apt --fix-broken install && sudo dpkg --configure -a && sudo apt update && sudo apt upgrade -y
+
+# Fedora — fix broken packages
+sudo dnf check && sudo dnf distro-sync && sudo dnf update -y
+
+# Service failures
+systemctl --failed
+journalctl -p err -b
+
+# Drivers
+sudo ubuntu-drivers autoinstall                    # Ubuntu proprietary drivers
+lspci | grep -i vga && sudo lshw -C display        # GPU info
+sudo dmesg | grep -i firmware                       # missing firmware
+
+# Display issues
+xrandr --auto                                       # reset to auto-detect
+xrandr --output HDMI-1 --mode 1920x1080 --rate 60  # force resolution
+echo $XDG_SESSION_TYPE                              # Wayland vs X11 check
+```
+
+---
+
+## Email / Calendar Issues
+
+### Google Workspace
+
+```bash
+gam user jane@company.com show forwarding    # check rogue forwarding rules
+gam user jane@company.com delete forwarding  # remove forwarding
+gam user jane@company.com show delegates     # check email delegation
+gam user jane@company.com show filters       # check mail filters
+```
+
+### Microsoft 365
+
+```powershell
+Install-Module ExchangeOnlineManagement -Force -Scope CurrentUser
+Connect-ExchangeOnline -UserPrincipalName admin@company.com
+Get-MessageTrace -SenderAddress jane@company.com -StartDate (Get-Date).AddDays(-7) -EndDate (Get-Date)
+Get-MailboxStatistics -Identity jane@company.com | Select DisplayName,TotalItemSize
+```
+
+### Email Deliverability
+
+```bash
+dig TXT company.com | grep "v=spf1"             # SPF
+dig TXT google._domainkey.company.com            # DKIM
+dig TXT _dmarc.company.com                       # DMARC
+```
+
+---
+
+## Onboarding Checklist
+
+```bash
+# 1. Google Workspace account
+gam create user newhire@company.com firstname "Jane" lastname "Smith" \
+  password "Welcome2Company!" changepassword on org "/Engineering"
+gam update group engineering@company.com add member newhire@company.com
+
+# 2. 1Password
+op user provision --email newhire@company.com --name "Jane Smith"
+
+# 3. Slack
+curl -X POST "https://slack.com/api/admin.users.invite" \
+  -H "Authorization: Bearer xoxp-your-admin-token" \
+  -d "email=newhire@company.com&channel_ids=C01GENERAL,C02ENGINEERING&team_id=T01YOURTEAM"
+
+# 4. GitHub
+gh api orgs/your-company/invitations -f email="newhire@company.com" -f role="direct_member"
+gh api orgs/your-company/teams/engineering/memberships/newhire-username -f role="member" -X PUT
+
+# 5. VPN / Tailscale
+tailscale up --authkey tskey-auth-abc123
+```
+
+### First-Day Setup Script (macOS)
+
+Give new hires this script. It installs Homebrew, your standard tools from a hosted Brewfile, configures Git, authenticates GitHub CLI, clones core repos, and enables FileVault.
+
+```bash
+#!/bin/bash
+set -e
+/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/HEAD/install.sh)"
+curl -sL https://internal.company.com/setup/Brewfile -o /tmp/Brewfile && brew bundle install --file=/tmp/Brewfile
+read -p "Full name: " N; read -p "Email: " E
+git config --global user.name "$N" && git config --global user.email "$E" && git config --global pull.rebase true
+gh auth login && mkdir -p ~/src && cd ~/src && gh repo clone your-company/main-app
+sudo fdesetup enable
+```
+
+## Offboarding Checklist
+
+Run these **immediately** when someone departs. Speed matters for security.
+
+```bash
+gam update user departed@company.com suspended on             # 1. block all access
+gam user departed@company.com signout                         # 2. kill sessions
+gam user departed@company.com transfer drive manager@company.com  # 3. transfer Drive
+gam user departed@company.com add delegate manager@company.com    # 4. delegate email 30d
+curl -X POST "https://slack.com/api/admin.users.remove" \
+  -H "Authorization: Bearer xoxp-your-admin-token" \
+  -d "user_id=U01DEPARTED&team_id=T01YOURTEAM"               # 5. remove Slack
+gh api orgs/your-company/members/departed-username -X DELETE   # 6. remove GitHub
+op user suspend departed@company.com                           # 7. revoke 1Password
+aws iam delete-login-profile --user-name departed              # 8. revoke AWS console
+aws iam list-access-keys --user-name departed                  #    then delete each key
+echo "$(date -u +%Y-%m-%dT%H:%M:%SZ) Offboarded departed@company.com" >> ~/offboarding-log.txt
+```
+
+---
+
+## Video Conferencing
+
+```bash
+# macOS
+lsof | grep "AppleCamera\|VDC"          # check what owns the camera
+pkill -f zoom.us && open -a zoom.us      # restart Zoom
+tccutil reset Camera                     # reset camera permissions
+
+# Linux
+pactl list short sources                 # list mics
+pactl set-source-mute @DEFAULT_SOURCE@ 0 # unmute mic
+```
+
+```powershell
+Get-CimInstance Win32_SoundDevice | Select Name, Status
+```
+
+**Quick fixes:** No audio = check OS mute + correct device. No video = close other conferencing apps. Echo = use headphones. Choppy = need 3+ Mbps upload.
+
+---
+
+## Printer / Peripheral Issues
+
+```bash
+# macOS
+lpstat -p -d && cancel -a                                    # list printers, clear queue
+sudo launchctl stop org.cups.cupsd && sudo launchctl start org.cups.cupsd
+system_profiler SPUSBDataType            # USB devices
+
+# Linux
+sudo systemctl restart cups              # restart print system
+lsusb && dmesg | tail -20               # USB diagnostics
+```
+
+```powershell
+Restart-Service Spooler -Force                              # restart print spooler
+Get-PrintJob -PrinterName "OfficePrinter" | Remove-PrintJob # clear stuck jobs
+```
+
+---
+
+## Security Basics
+
+### Endpoint Protection
+
+```bash
+# macOS
+spctl --status                           # Gatekeeper
+csrutil status                           # SIP
+sudo /usr/libexec/ApplicationFirewall/socketfilterfw --getglobalstate
+sudo /usr/libexec/ApplicationFirewall/socketfilterfw --setglobalstate on
+
+# Linux
+sudo ufw enable && sudo ufw default deny incoming && sudo ufw default allow outgoing
+```
+
+```powershell
+Get-MpComputerStatus | Select AntivirusEnabled, RealTimeProtectionEnabled
+Start-MpScan -ScanType QuickScan
+Get-NetFirewallProfile | Select Name, Enabled
+```
+
+### Phishing Response
+
+```bash
+gam update user compromised@company.com password "$(openssl rand -base64 16)" changepassword on
+gam user compromised@company.com signout             # kill sessions
+gam user compromised@company.com turnoff2sv          # reset MFA
+gam user compromised@company.com show tokens         # check rogue OAuth apps
+gam user compromised@company.com show forwarding     # check attacker persistence
+```
+
+### Lost / Stolen Device Protocol
+
+1. **Immediately** -- Remote wipe via MDM or Find My Mac.
+2. **Within 15 min** -- Reset password and kill sessions (SSO commands above).
+3. **Within 1 hour** -- Rotate API keys and secrets: `gh auth refresh`, delete AWS access keys.
+4. **Within 24 hours** -- Review access logs for suspicious activity.
+
+## Related Skills
+
+- incident-management (`incident-management`) -- Structured incident handling
+- runbook-creation (`runbook-creation`) -- Documentation standards
+
+## Limitations
+
+- Infrastructure commands can disrupt services: confirm target host/scope and have backups/snapshots before mutating state.
+- Docs-only import: upstream scripts and templates not bundled.
+