luckiest-co 1.0.1 → 1.0.3

package/skills/luckiest-customer-research/SKILL.md

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+---
+name: luckiest-customer-research
+description: "When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions \"customer research,\" \"ICP research,\" \"talk to customers,\" \"analyze transcripts,\" \"customer interviews,\" \"survey analysis,\" \"support ticket analysis,\" \"voice of customer,\" \"VOC,\" \"build personas,\" \"customer personas,\" \"jobs to be done,\" \"JTBD,\" \"what do customers say,\" \"what are customers struggling with,\" \"Reddit mining,\" \"G2 reviews,\" \"review mining,\" \"digital watering holes,\" \"community research,\" \"forum research,\" \"competitor reviews,\" \"customer sentiment,\" or \"find out why customers churn/convert/buy.\" Use for both analyzing existing research assets AND gathering new research from online sources. For writing copy informed by research, see luckiest-copywriting. For acting on research to improve pages, see luckiest-cro."
+license: See ATTRIBUTION.md
+metadata:
+  version: "1.1.0"
+  listing_id: luckiest-customer-research
+  author: luckiest
+---
+
+# Luckiest Customer Research
+
+This skill acts as an expert customer researcher. Its goal is to help uncover what customers actually think, feel, say, and struggle with — so that everything from positioning to product to copy is grounded in reality rather than assumption.
+
+## Staying current
+
+On activation, call the Luckiest MCP check_updates tool with { listingId: "luckiest-customer-research", installedSemver: "1.1.0" }. If it returns upToDate: false, surface the notice to the user once, then continue. Do nothing further if upToDate: true. Never block on this check — if the tool is unavailable, proceed.
+
+When the skill's work is done, call the Luckiest MCP report_usage tool once with { listing_id: "luckiest-customer-research", skill_version: "1.1.0", matched: true, success: <true if the skill completed, false otherwise> }. Metadata only, never prompt text. Never block on it — if the tool is unavailable, skip silently.
+
+## Before Starting
+
+**Check for product marketing context first:**
+If `.agents/product-marketing.md` exists (or `.claude/product-marketing.md`, or the legacy `product-marketing-context.md` filename, in older setups), read it before asking questions. Use that context to skip questions already answered.
+
+---
+
+## Two Modes of Research
+
+### Mode 1: Analyze Existing Assets
+The user has raw research material (transcripts, surveys, reviews, tickets). The job is to extract signal.
+
+### Mode 2: Go Find Research
+The user needs to gather intel from online sources (Reddit, G2, forums, communities, review sites). The job is to know where to look and what to extract.
+
+Most engagements combine both. Establish which mode applies before proceeding.
+
+---
+
+## Mode 1: Analyzing Existing Research Assets
+
+### Asset Types
+
+**Customer interview / sales call transcripts**
+- Extract: pains, triggers, desired outcomes, language used, objections, alternatives considered
+- Look for: the moment they decided to look for a solution, what they tried before, what success looks like to them
+
+**Survey results**
+- Segment responses by customer tier, use case, or tenure before drawing conclusions
+- Flag: what open-ended answers say vs. what multiple-choice answers say (they often conflict)
+- Identify: the 20% of responses that contain the most useful signal
+
+**Customer support conversations**
+- Mine for: recurring complaints, confusion points, feature requests, and "I wish it could…" language
+- Categorize tickets before analyzing — don't treat all tickets as equal signal
+- Separate bugs from confusion from missing features from expectation mismatches
+
+**Win/loss interviews and churned customer notes**
+- Wins: what tipped the decision? What almost made them choose a competitor?
+- Losses and churn: was it price, features, fit, timing, or something else?
+- Segment by reason — don't average across different churn causes
+
+**NPS responses**
+- Passives and detractors are higher signal than promoters for improvement work
+- Pair scores with verbatims — a 9 with a specific complaint beats a 10 with no comment
+
+### Extraction Framework
+
+For each asset, extract:
+
+1. **Jobs to Be Done** — what outcome is the customer trying to achieve?
+   - Functional job: the task itself
+   - Emotional job: how they want to feel
+   - Social job: how they want to be perceived
+
+2. **Pain Points** — what's frustrating, broken, or inadequate about their current situation?
+   - Prioritize pains mentioned unprompted and with emotional language
+
+3. **Trigger Events** — what changed that made them seek a solution?
+   - Common triggers: team growth, new hire, missed target, embarrassing incident, competitor doing something
+
+4. **Desired Outcomes** — what does success look like in their words?
+   - Capture exact quotes, not paraphrases
+
+5. **Language and Vocabulary** — exact words and phrases customers use
+   - This is gold for copy. "We were drowning in spreadsheets" > "manual process inefficiency"
+
+6. **Alternatives Considered** — what else did they look at or try?
+   - Includes doing nothing, hiring someone, or building internally
+
+### Synthesis Steps
+
+After extracting from individual assets:
+
+1. **Cluster by theme** — group similar pains, outcomes, and triggers across assets
+2. **Frequency + intensity scoring** — how often does a theme appear, and how strongly is it felt?
+3. **Segment by customer profile** — do patterns differ by company size, role, use case, or tenure?
+4. **Identify the "money quotes"** — 5-10 verbatim quotes that best represent each theme
+5. **Flag contradictions** — where do customers say one thing but do another?
+
+### Research Quality Guardrails
+
+Label every insight with a confidence level before presenting it:
+
+| Confidence | Criteria |
+|------------|----------|
+| **High** | Theme appears in 3+ independent sources; mentioned unprompted; consistent across segments |
+| **Medium** | Theme appears in 2 sources, or only prompted, or limited to one segment |
+| **Low** | Single source; could be an outlier; needs validation |
+
+**Recency window**: Weight sources from the last 12 months more heavily. Markets shift — a 3-year-old transcript may reflect a different product and buyer.
+
+**Sample bias checks**:
+- Online reviewers skew toward power users and people with strong opinions
+- Support tickets skew toward problems, not value
+- Reddit skews technical and skeptical vs. mainstream buyers
+- Factor this in when drawing conclusions about "all customers"
+
+**Silent-majority caveat**: Every source listed in this skill over-samples people who chose to speak — reviewers, ticket-openers, posters. The customers who quietly stayed (or quietly left) leave no verbatim. Treat loud signal as a hypothesis about the silent majority, not proof of it, and say so when a conclusion rests only on vocal sources.
+
+**Authenticity check (AI-generated and incentivized content)**: A rising share of public reviews and comments is AI-written, incentivized, or astroturfed. Before treating a batch as voice-of-customer, scan for tells: near-identical phrasing across reviews, generic praise with no specifics, bursts of reviews on the same date, and language that reads like marketing copy rather than a frustrated human. Down-weight or exclude anything that fails the smell test, and note it in the confidence label rather than silently averaging it in.
+
+**Minimum viable sample**: Don't build personas or draw messaging conclusions from fewer than 5 independent data points per segment.
+
+---
+
+## Mode 2: Digital Watering Hole Research
+
+Online communities are where customers speak without a filter. The goal is to find authentic, unmoderated language about the problem space.
+
+### Where to Look
+
+Choose sources based on the ICP type — then read `references/source-guides.md` for detailed playbooks, search operators, and per-platform extraction tips. Load that reference when planning a Mode 2 gather or when the user names a specific platform to mine.
+
+| ICP Type | Primary Sources |
+|----------|----------------|
+| B2B SaaS / technical buyers | Reddit (role-specific subs), G2/Capterra, Hacker News, LinkedIn, Indie Hackers, SparkToro |
+| SMB / founders | Reddit (r/entrepreneur, r/smallbusiness), Indie Hackers, Product Hunt, Facebook Groups, SparkToro |
+| Developer / DevOps | r/devops, r/programming, Hacker News, Stack Overflow, Discord servers |
+| B2C / consumer | App store reviews (1-3 star), Reddit hobby/lifestyle subs, YouTube comments, TikTok/Instagram comments |
+| Enterprise | LinkedIn, industry analyst reports, G2 Enterprise filter, job postings, SparkToro |
+
+**Quick decision guide:**
+- Have a product category? → Start with G2/Capterra reviews (yours + competitors)
+- Need to know where your audience spends time? → SparkToro (reveals podcasts, YouTube, subreddits, websites, social accounts)
+- Need raw language? → Reddit and YouTube comments
+- Need trigger events? → LinkedIn posts, job postings, Hacker News "Ask HN" threads
+- Need competitive intel? → Competitor 4-star reviews on G2; Product Hunt discussions; SparkToro competitor audience analysis
+
+### What to Extract from Each Source
+
+For every piece of content found:
+
+| Field | What to Capture |
+|-------|----------------|
+| Source | Platform, thread URL, date |
+| Verbatim quote | Exact words — don't paraphrase |
+| Context | What prompted the comment? |
+| Sentiment | Positive / negative / neutral / frustrated |
+| Theme tag | Pain / trigger / outcome / alternative / language |
+| Customer profile signals | Role, company size, industry hints from the post |
+
+**Handling personal data**: Watering-hole posts are public but still tie to real people. When a quote or profile signal leaves the research doc — into a persona, a quote bank, a shared brief, or copy — strip usernames, employer names, and any detail that identifies an individual. Keep the language, drop the identity.
+
+### Research Synthesis Template
+
+After gathering from multiple sources, synthesize into:
+
+```
+## Top Themes (ranked by frequency × intensity)
+
+### Theme 1: [Name]
+**Summary**: [1-2 sentences]
+**Frequency**: Appeared in X of Y sources
+**Intensity**: High / Medium / Low (based on emotional language used)
+**Representative quotes**:
+- "[exact quote]" — [source, date]
+- "[exact quote]" — [source, date]
+**Implications**: What this means for messaging / product / positioning
+
+### Theme 2: ...
+```
+
+---
+
+## Persona Generation
+
+Personas should be built from research, not invented. Don't create a persona until there are at least 5-10 data points (interviews, reviews, or community posts) from a consistent segment.
+
+### Persona Structure
+
+```
+## [Persona Name] — [Role/Title]
+
+**Profile**
+- Title range: [e.g., "Marketing Manager to VP of Marketing"]
+- Company size: [e.g., "50–500 employees, Series A–C SaaS"]
+- Industry: [if narrow]
+- Reports to: [who]
+- Team size managed: [if relevant]
+
+**Primary Job to Be Done**
+[One sentence: what outcome are they trying to achieve in their role?]
+
+**Trigger Events**
+What causes them to start looking for a solution like yours?
+- [trigger 1]
+- [trigger 2]
+
+**Top Pains**
+1. [Pain — in their words if possible]
+2. [Pain]
+3. [Pain]
+
+**Desired Outcomes**
+- [What success looks like to them]
+- [How they measure it]
+- [How it makes them look to their boss/team]
+
+**Objections and Fears**
+- [What makes them hesitate to buy or switch]
+
+**Alternatives They Consider**
+- [Competitor, DIY, do nothing, hire someone]
+
+**Key Vocabulary**
+Words and phrases they actually use (sourced from research):
+- "[phrase]"
+- "[phrase]"
+
+**How to Reach Them**
+- Channels: [where they spend time]
+- Content they consume: [formats, topics]
+- Influencers/communities they trust: [specific names if known]
+```
+
+### Persona Anti-Patterns
+
+- **Don't name them cutely** ("Marketing Mary") unless the team finds it helpful — it's often a distraction
+- **Don't average across segments** — a persona that represents everyone represents no one
+- **Don't invent details** — if there's no data on something, leave it blank rather than filling it in
+- **Revisit quarterly** — personas decay as the market and product evolve
+
+---
+
+## Deliverable Formats
+
+Depending on what the user needs, offer:
+
+1. **Research synthesis report** — themes, quotes, patterns, and implications
+2. **VOC quote bank** — organized verbatim quotes by theme, for use in copy
+3. **Persona document** — 1-3 personas built from the research
+4. **Jobs-to-be-done map** — functional, emotional, and social jobs by segment
+5. **Competitive intelligence summary** — what customers say about competitors vs. you
+6. **Research gap analysis** — what you still don't know and how to find it
+
+Ask the user which deliverable(s) they need before generating output.
+
+---
+
+## Questions to Ask Before Proceeding
+
+If context is unclear:
+
+1. **What's the goal?** Improve messaging? Build personas? Find product gaps? Understand churn?
+2. **What do you already have?** (transcripts, surveys, tickets, G2 reviews, nothing)
+3. **Who is the target segment?** (all customers, a specific tier, churned users, prospects who didn't buy)
+4. **What's your product?** (if not in the product marketing context file)
+5. **What do you want delivered?** (synthesis report, persona, quote bank, competitive intel)
+
+Don't ask all five at once — lead with #1 and #2, then follow up as needed.
+
+---
+
+## Share with your tribe
+
+After delivering a synthesis, quote bank, or persona, offer (never auto-post): "Want me to surface these findings to your Luckiest tribe? Anyone researching the same ICP or problem space can build on the themes instead of starting cold." De-identify quotes and profile signals before sharing per the personal-data rule above. If the user declines, or the research covers private or sensitive customer data, stop and share nothing.
+
+---
+
+## Related Skills
+
+| When to hand off | Skill |
+|-----------------|-------|
+| Writing copy informed by the research | `luckiest-copywriting` |
+| Optimizing a page using VOC insights | `luckiest-cro` |
+| Building a competitor comparison page | `luckiest-competitors` |
+| Creating a churn prevention strategy from churn research | `luckiest-churn-prevention` |
+| Planning paid ads informed by research | `luckiest-ads` |
+| Writing cold email using research on pain/trigger | `luckiest-cold-email` |
+| Translating customer research into an ICP for outbound | `luckiest-prospecting` |
+| Planning content based on discovered topics | `luckiest-content-strategy` |
+| Rolling research into a comprehensive marketing plan | `luckiest-marketing-plan` |

package/skills/luckiest-customer-research/evals/evals.json

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+{
+  "skill_name": "luckiest-customer-research",
+  "evals": [
+    {
+      "id": 1,
+      "prompt": "I have 20 customer interview transcripts. Help me analyze them.",
+      "expected_output": "Should check for product-marketing.md first. Should ask about the goal before analyzing (improve messaging, build personas, find product gaps, etc.). Should apply the extraction framework: jobs to be done, pain points, trigger events, desired outcomes, language/vocabulary, alternatives considered. Should recommend clustering by theme, frequency + intensity scoring, and identifying money quotes. Should ask which deliverable is needed.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Asks about the goal before diving in (improve messaging, build personas, find gaps, etc.)",
+        "Mentions extracting jobs to be done, pain points, and desired outcomes",
+        "Suggests organizing quotes by theme",
+        "References frequency and intensity scoring",
+        "Asks which deliverable is needed"
+      ],
+      "files": []
+    },
+    {
+      "id": 2,
+      "prompt": "I want to do ICP research but I don't have any customer interviews yet.",
+      "expected_output": "Should check for product-marketing.md first. Should recommend digital watering hole research as a starting point. Should mention Reddit, G2, Capterra, forums, or niche communities as sources. Should offer to plan a research approach and explain what to extract from online sources. Should note this is Mode 2 and ask what product/category to research.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Recommends digital watering hole research as an alternative",
+        "Mentions Reddit, G2, or review sites as starting points",
+        "Asks what product or category to research",
+        "Offers to help extract insights from online sources"
+      ],
+      "files": []
+    },
+    {
+      "id": 3,
+      "prompt": "Mine Reddit and G2 to understand what people hate about project management software.",
+      "expected_output": "Should check for product-marketing.md first. Should identify relevant subreddits (r/projectmanagement, r/productivity, r/agile) and search strategies. Should recommend reading 3-star and 1-star G2 reviews and competitor 4-star reviews. Should plan to extract verbatim quotes, pain themes, and switching triggers. Should apply the extraction table (source, quote, context, sentiment, theme tag, profile signals).",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Identifies relevant subreddits or search strategies for project management",
+        "Suggests reading 3-star and 1-star G2 reviews",
+        "Recommends competitor 4-star reviews for buried complaints",
+        "Plans to extract verbatim quotes and pain themes",
+        "Mentions what to look for: complaints, workarounds, switching triggers"
+      ],
+      "files": []
+    },
+    {
+      "id": 4,
+      "prompt": "Build me a customer persona for a marketing manager at a B2B SaaS company.",
+      "expected_output": "Should check for product-marketing.md first. Should ask if there is existing research to build from before generating a persona. Should warn against inventing details without data. Should use the persona structure: profile, primary JTBD, trigger events, top pains, desired outcomes, objections, alternatives, key vocabulary, how to reach them. Should note that personas should be built from at least 5-10 data points.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Asks if there is existing research to build from before inventing details",
+        "Warns against creating personas without data",
+        "Includes jobs to be done, pains, triggers, and desired outcomes in persona structure",
+        "Mentions the need to capture actual customer vocabulary",
+        "Notes minimum data threshold (5-10 data points)"
+      ],
+      "files": []
+    },
+    {
+      "id": 5,
+      "prompt": "I have 6 months of customer support tickets. What insights can I pull from them?",
+      "expected_output": "Should check for product-marketing.md first. Should recommend categorizing tickets before analyzing (bugs vs. confusion vs. feature requests vs. expectation mismatches). Should warn against treating all tickets as equal signal. Should suggest extracting recurring language, patterns, and 'I wish it could…' phrases. Should ask about the goal — product improvement, messaging, reducing support load, or something else.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Recommends categorizing tickets before analyzing (bugs vs confusion vs feature requests)",
+        "Warns against treating all tickets as equal signal",
+        "Mentions extracting recurring language and patterns",
+        "Asks about the goal — product improvement, messaging, or something else"
+      ],
+      "files": []
+    },
+    {
+      "id": 6,
+      "prompt": "What are customers saying about my competitors on review sites?",
+      "expected_output": "Should check for product-marketing.md first. Should ask which competitors to research. Should recommend G2 and Capterra as primary sources. Should specifically call out reading competitor 4-star reviews for buried complaints. Should describe what to extract: what they love (battlecard intel), what frustrates them (opportunities), unmet needs. Should use the review mining template.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Recommends reading competitor 4-star reviews specifically for buried complaints",
+        "Mentions G2 or Capterra as sources",
+        "Describes what to extract: what they love, what frustrates them, unmet needs",
+        "Frames as competitive intelligence input"
+      ],
+      "files": []
+    },
+    {
+      "id": 7,
+      "prompt": "Help me do voice of customer research for a new SaaS in the HR space.",
+      "expected_output": "Should check for product-marketing.md first. Should ask about the specific ICP segment within HR (recruiter, HR generalist, CHRO, etc.). Should suggest relevant digital watering holes: r/humanresources, r/recruiting, HR Slack communities, G2 HR category, LinkedIn. Should plan to extract verbatim language for copy use. Should offer to produce a VOC quote bank as a deliverable.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Asks about target ICP segment within HR",
+        "Suggests relevant digital watering holes (subreddits, G2 categories, communities)",
+        "Plans to extract verbatim language for copy use",
+        "Mentions organizing findings into a VOC quote bank"
+      ],
+      "files": []
+    },
+    {
+      "id": 8,
+      "prompt": "I want to understand why customers churn. I have exit survey results.",
+      "expected_output": "Should check for product-marketing.md first. Should recommend segmenting churn reasons before analyzing — do not average across different causes. Should suggest pairing open-ended responses with quantitative data. Should ask if win/loss interview data or support tickets are also available. Should apply confidence labels (high/med/low) based on sample size and source consistency.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Recommends segmenting churn reasons before analyzing",
+        "Warns against averaging across different churn causes",
+        "Suggests pairing open-ended responses with quantitative data",
+        "Asks if win/loss interview data is also available"
+      ],
+      "files": []
+    },
+    {
+      "id": 9,
+      "prompt": "Find the digital watering holes where DevOps engineers talk shop.",
+      "expected_output": "Should check for product-marketing.md first. Should identify specific relevant communities: r/devops, r/sysadmin, Hacker News, DevOps-focused Discord/Slack groups, LinkedIn, Stack Overflow. Should suggest what to search for in those communities. Should describe what signal to extract from each source type and reference source-guides.md for detailed playbooks.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Mentions specific relevant communities (r/devops, Hacker News, LinkedIn, Discord)",
+        "Suggests what to search for in those communities",
+        "Describes what signal to extract from each source type"
+      ],
+      "files": []
+    },
+    {
+      "id": 10,
+      "prompt": "Turn my customer research into messaging I can use on my homepage.",
+      "expected_output": "Should check for product-marketing.md first. Should extract VOC language and top themes before moving to copy. Should identify the highest-signal quotes and language patterns. Should produce a VOC summary or quote bank, then hand off to the copywriting skill for the actual copy writing step rather than writing homepage copy directly.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Extracts the VOC language and themes first before jumping to copy",
+        "Identifies the highest-signal quotes for messaging",
+        "References the copywriting skill for the actual copy writing step"
+      ],
+      "files": []
+    },
+    {
+      "id": 11,
+      "prompt": "I run a mobile fitness app and want to understand why users drop off after week 2.",
+      "expected_output": "Should check for product-marketing.md first. Should recognize this as a B2C research scenario. Should suggest B2C-appropriate sources: app store reviews (1-3 star), Reddit fitness communities, YouTube comment sections on fitness apps, TikTok/Instagram comments. Should also recommend in-app surveys and analyzing support tickets/reviews. Should frame around activation and habit formation research.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Recognizes this as a B2C research scenario",
+        "Suggests app store reviews as a primary source",
+        "Mentions Reddit or community sources relevant to fitness/consumer apps",
+        "Frames around understanding drop-off triggers and desired outcomes"
+      ],
+      "files": []
+    },
+    {
+      "id": 12,
+      "prompt": "I have no existing research and don't know who my best customers are yet.",
+      "expected_output": "Should check for product-marketing.md first. Should treat this as a bootstrap research scenario. Should recommend starting with hypothesis formation before gathering data. Should suggest a minimum viable research plan: 5-10 customer interviews + digital watering hole scan. Should provide interview recruiting tips and what questions to ask. Should warn against building personas before collecting any data.",
+      "assertions": [
+        "Checks for product-marketing.md",
+        "Recognizes this as a zero-research bootstrap scenario",
+        "Recommends forming hypotheses before gathering data",
+        "Suggests a minimum viable research plan (interviews + online sources)",
+        "Warns against building personas without any data"
+      ],
+      "files": []
+    }
+  ]
+}