elevenlabs-webhook-nodejs 1.0.0

package/dist/services/inbound-call-schedule.service.js

@@ -0,0 +1,162 @@
+"use strict";
+var __importDefault = (this && this.__importDefault) || function (mod) {
+    return (mod && mod.__esModule) ? mod : { "default": mod };
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+const inbound_call_config_model_1 = __importDefault(require("../modules/inbound-call/inbound-call-config.model"));
+const elevenlabs_service_1 = __importDefault(require("./elevenlabs.service"));
+const node_cron_1 = __importDefault(require("node-cron"));
+const logger_1 = __importDefault(require("../utils/logger"));
+const TIMEZONE = 'Europe/Istanbul';
+class InboundCallScheduleService {
+    cronTask = null;
+    initialize() {
+        // Run once on startup
+        this.syncAllSchedules().catch(err => logger_1.default.error('Initial inbound call schedule sync failed', { error: err.message }));
+        // Every 15 minutes at clock boundaries (:00, :15, :30, :45)
+        this.cronTask = node_cron_1.default.schedule('*/15 * * * *', () => {
+            this.syncAllSchedules().catch(err => logger_1.default.error('Inbound call schedule sync failed', { error: err.message }));
+        });
+        logger_1.default.info('Inbound call schedule service initialized');
+    }
+    async syncAllSchedules() {
+        const configs = await inbound_call_config_model_1.default.find({ schedule_enabled: true });
+        if (configs.length === 0)
+            return;
+        logger_1.default.info('Syncing inbound call schedules', { count: configs.length });
+        for (const config of configs) {
+            try {
+                await this.syncOne(config);
+            }
+            catch (err) {
+                logger_1.default.error('Failed to sync inbound call config', {
+                    configId: config._id,
+                    phoneNumberId: config.elevenlabs_phone_number_id,
+                    error: err.message,
+                });
+            }
+        }
+    }
+    async syncConfig(configId) {
+        const config = await inbound_call_config_model_1.default.findById(configId);
+        if (!config)
+            return;
+        await this.syncOne(config);
+    }
+    async syncOne(config) {
+        // Sync agent/phone/label from ElevenLabs in case it changed on their dashboard
+        try {
+            const elPhone = await elevenlabs_service_1.default.getPhoneNumber(config.elevenlabs_phone_number_id);
+            let dirty = false;
+            const currentElAgentId = elPhone.assignedAgent?.agentId || '';
+            if (config.elevenlabs_agent_id !== currentElAgentId && currentElAgentId) {
+                logger_1.default.info('Agent changed on ElevenLabs, updating local config', {
+                    phoneNumberId: config.elevenlabs_phone_number_id,
+                    oldAgentId: config.elevenlabs_agent_id,
+                    newAgentId: currentElAgentId,
+                });
+                config.elevenlabs_agent_id = currentElAgentId;
+                dirty = true;
+            }
+            if (config.phone_number !== elPhone.phoneNumber) {
+                config.phone_number = elPhone.phoneNumber;
+                dirty = true;
+            }
+            if (config.label !== (elPhone.label || '')) {
+                config.label = elPhone.label || '';
+                dirty = true;
+            }
+            // Update agent_assigned to reflect actual EL state
+            const actuallyAssigned = !!elPhone.assignedAgent;
+            if (config.agent_assigned !== actuallyAssigned) {
+                config.agent_assigned = actuallyAssigned;
+                dirty = true;
+            }
+            if (dirty)
+                await config.save();
+        }
+        catch (err) {
+            logger_1.default.error('Failed to fetch phone number from ElevenLabs', {
+                phoneNumberId: config.elevenlabs_phone_number_id,
+                error: err.message,
+            });
+        }
+        // Schedule = hours when agent should NOT answer (clinic hours / blocked times)
+        // Agent is active OUTSIDE the schedule
+        const withinSchedule = this.isWithinSchedule(config.schedule);
+        const shouldBeActive = !withinSchedule;
+        logger_1.default.info('Schedule evaluation', {
+            phoneNumberId: config.elevenlabs_phone_number_id,
+            withinBlockedHours: withinSchedule,
+            shouldBeActive,
+            currentlyAssigned: config.agent_assigned,
+            agentId: config.elevenlabs_agent_id,
+        });
+        if (shouldBeActive && !config.agent_assigned) {
+            // Assign agent
+            await elevenlabs_service_1.default.updatePhoneNumber(config.elevenlabs_phone_number_id, {
+                agentId: config.elevenlabs_agent_id,
+            });
+            config.agent_assigned = true;
+            await config.save();
+            logger_1.default.info('Assigned agent to phone number', {
+                phoneNumberId: config.elevenlabs_phone_number_id,
+                agentId: config.elevenlabs_agent_id,
+            });
+        }
+        else if (!shouldBeActive && config.agent_assigned) {
+            // Unassign agent
+            await elevenlabs_service_1.default.updatePhoneNumber(config.elevenlabs_phone_number_id, { agentId: '' });
+            config.agent_assigned = false;
+            await config.save();
+            logger_1.default.info('Unassigned agent from phone number', {
+                phoneNumberId: config.elevenlabs_phone_number_id,
+            });
+        }
+    }
+    isWithinSchedule(schedule) {
+        if (!schedule || schedule.length === 0)
+            return false;
+        const now = new Date();
+        const formatter = new Intl.DateTimeFormat('en-US', {
+            timeZone: TIMEZONE,
+            hour: '2-digit',
+            minute: '2-digit',
+            hour12: false,
+            weekday: 'short',
+        });
+        const parts = formatter.formatToParts(now);
+        const hour = parseInt(parts.find(p => p.type === 'hour')?.value || '0', 10);
+        const minute = parseInt(parts.find(p => p.type === 'minute')?.value || '0', 10);
+        const currentMinutes = hour * 60 + minute;
+        // Get day of week in Europe/Istanbul
+        const dayFormatter = new Intl.DateTimeFormat('en-US', { timeZone: TIMEZONE, weekday: 'short' });
+        const dayStr = dayFormatter.format(now);
+        const dayMap = { Sun: 0, Mon: 1, Tue: 2, Wed: 3, Thu: 4, Fri: 5, Sat: 6 };
+        const currentDay = dayMap[dayStr] ?? now.getDay();
+        const entry = schedule.find(e => e.day === currentDay);
+        if (!entry)
+            return false;
+        const [startH, startM] = entry.start.split(':').map(Number);
+        const [endH, endM] = entry.end.split(':').map(Number);
+        const startMinutes = startH * 60 + startM;
+        const endMinutes = endH * 60 + endM;
+        if (startMinutes <= endMinutes) {
+            // Normal range: e.g. 09:00-18:00
+            return currentMinutes >= startMinutes && currentMinutes < endMinutes;
+        }
+        else {
+            // Overnight range: e.g. 22:00-06:00
+            return currentMinutes >= startMinutes || currentMinutes < endMinutes;
+        }
+    }
+    shutdown() {
+        if (this.cronTask) {
+            this.cronTask.stop();
+            this.cronTask = null;
+        }
+    }
+}
+const inboundCallScheduleService = new InboundCallScheduleService();
+exports.default = inboundCallScheduleService;
+//# sourceMappingURL=inbound-call-schedule.service.js.map

package/dist/services/inbound-call-schedule.service.js.map

@@ -0,0 +1 @@
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package/dist/services/netgsm.service.d.ts

@@ -0,0 +1,41 @@
+interface SendSmsResult {
+    success: boolean;
+    jobId?: string;
+    error?: string;
+    code?: string;
+}
+declare class NetGsmService {
+    private get isConfigured();
+    /**
+     * Send SMS to one or more phone numbers.
+     */
+    sendSms(phoneNumbers: string[], message: string): Promise<SendSmsResult>;
+    notifyAppointmentCreated(params: {
+        phones: string[];
+        patientName: string;
+        patientPhone: string;
+        date: string;
+        time: string;
+        notes: string;
+        detailUrl?: string;
+    }): Promise<SendSmsResult>;
+    notifyAppointmentCancelled(params: {
+        phones: string[];
+        patientName: string;
+        patientPhone: string;
+        date: string;
+        time: string;
+    }): Promise<SendSmsResult>;
+    notifyAppointmentRescheduled(params: {
+        phones: string[];
+        patientName: string;
+        patientPhone: string;
+        oldDate: string;
+        oldTime: string;
+        newDate: string;
+        newTime: string;
+        detailUrl?: string;
+    }): Promise<SendSmsResult>;
+}
+declare const _default: NetGsmService;
+export default _default;

package/dist/services/netgsm.service.js

@@ -0,0 +1,89 @@
+"use strict";
+var __importDefault = (this && this.__importDefault) || function (mod) {
+    return (mod && mod.__esModule) ? mod : { "default": mod };
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+const config_1 = __importDefault(require("../config"));
+const logger_1 = __importDefault(require("../utils/logger"));
+class NetGsmService {
+    get isConfigured() {
+        return !!(config_1.default.netgsm.username && config_1.default.netgsm.password && config_1.default.netgsm.msgheader);
+    }
+    /**
+     * Send SMS to one or more phone numbers.
+     */
+    async sendSms(phoneNumbers, message) {
+        if (!this.isConfigured) {
+            return { success: false, error: 'NetGSM credentials not configured' };
+        }
+        try {
+            const messages = phoneNumbers.map(phone => ({
+                msg: message,
+                no: phone.replace(/[^0-9]/g, ''),
+            }));
+            const body = {
+                msgheader: config_1.default.netgsm.msgheader,
+                messages,
+                encoding: 'TR',
+                iysfilter: '0',
+            };
+            const res = await fetch(config_1.default.netgsm.apiUrl, {
+                method: 'POST',
+                headers: {
+                    'Content-Type': 'application/json',
+                    Authorization: `Basic ${Buffer.from(`${config_1.default.netgsm.username}:${config_1.default.netgsm.password}`).toString('base64')}`,
+                },
+                body: JSON.stringify(body),
+            });
+            const data = await res.json();
+            if (res.ok && data.code === '00') {
+                logger_1.default.info('SMS sent via NetGSM', {
+                    recipients: phoneNumbers.length,
+                    jobId: data.jobid,
+                });
+                return { success: true, jobId: data.jobid, code: data.code };
+            }
+            logger_1.default.warn('NetGSM SMS failed', { code: data.code, description: data.description });
+            return { success: false, error: data.description || 'Unknown error', code: data.code };
+        }
+        catch (err) {
+            logger_1.default.error('NetGSM SMS exception', { error: err.message });
+            return { success: false, error: err.message };
+        }
+    }
+    // ─── Appointment Notification Helpers ─────────────────────
+    async notifyAppointmentCreated(params) {
+        const msg = [
+            `Yeni Randevu - Asistan 7/24`,
+            `Hasta: ${params.patientName}`,
+            `Tel: ${params.patientPhone}`,
+            `Tarih: ${params.date}`,
+            `Saat: ${params.time}`,
+            ...(params.notes ? [`Not: ${params.notes}`] : []),
+            ...(params.detailUrl ? [`Detay: ${params.detailUrl}`] : []),
+        ].join('\n');
+        return this.sendSms(params.phones, msg);
+    }
+    async notifyAppointmentCancelled(params) {
+        const msg = [
+            `Randevu Iptal - Asistan 7/24`,
+            `Hasta: ${params.patientName}`,
+            `Tel: ${params.patientPhone}`,
+            `Iptal Edilen: ${params.date} ${params.time}`,
+        ].join('\n');
+        return this.sendSms(params.phones, msg);
+    }
+    async notifyAppointmentRescheduled(params) {
+        const msg = [
+            `Randevu Degisikligi - Asistan 7/24`,
+            `Hasta: ${params.patientName}`,
+            `Tel: ${params.patientPhone}`,
+            `Eski: ${params.oldDate} ${params.oldTime}`,
+            `Yeni: ${params.newDate} ${params.newTime}`,
+            ...(params.detailUrl ? [`Detay: ${params.detailUrl}`] : []),
+        ].join('\n');
+        return this.sendSms(params.phones, msg);
+    }
+}
+exports.default = new NetGsmService();
+//# sourceMappingURL=netgsm.service.js.map

package/dist/services/netgsm.service.js.map

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package/dist/services/unipile.service.d.ts

@@ -0,0 +1,41 @@
+declare class UnipileService {
+    private providers;
+    isReady: boolean;
+    initialize(): Promise<void>;
+    getProviderForTenant(tenant: {
+        settings?: {
+            whatsapp_agent?: {
+                whatsapp_bridge_provider?: string;
+            };
+        };
+    } | null): string;
+    isProviderReady(provider: string): boolean;
+    getAvailableProviders(): string[];
+    getWebhookSecret(provider: string): string;
+    private request;
+    connectWhatsApp(provider?: string): Promise<Record<string, unknown>>;
+    reconnectAccount(provider: string | undefined, accountId: string): Promise<Record<string, unknown>>;
+    getAccountStatus(provider: string | undefined, accountId: string): Promise<Record<string, unknown>>;
+    disconnectAccount(provider: string | undefined, accountId: string): Promise<void>;
+    sendMessage(provider: string | undefined, chatId: string, text: string): Promise<{
+        message_id?: string;
+    }>;
+    forwardMedia(provider: string, chatId: string, messageId: string, toPhone: string, caption: string): Promise<void>;
+    downloadAudio(provider: string, chatId: string, messageId: string): Promise<{
+        audio_base64: string;
+        mimetype: string;
+    }>;
+    sendImage(provider: string, chatId: string, imageBase64: string, caption: string): Promise<void>;
+    startChat(provider: string | undefined, accountId: string, attendeeId: string, text: string): Promise<{
+        chat_id: string;
+    }>;
+    createWebhook(provider: string | undefined, requestUrl: string): Promise<{
+        id: string;
+    }>;
+    getStatus(): {
+        isReady: boolean;
+        providers: string[];
+    };
+}
+declare const unipileService: UnipileService;
+export default unipileService;

package/dist/services/unipile.service.js

@@ -0,0 +1,149 @@
+"use strict";
+var __importDefault = (this && this.__importDefault) || function (mod) {
+    return (mod && mod.__esModule) ? mod : { "default": mod };
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+const config_1 = __importDefault(require("../config"));
+const logger_1 = __importDefault(require("../utils/logger"));
+class UnipileService {
+    providers = {};
+    isReady = false;
+    async initialize() {
+        // Initialize Unipile provider
+        if (config_1.default.unipile.apiKey && config_1.default.unipile.dsn) {
+            this.providers['unipile'] = {
+                baseUrl: config_1.default.unipile.dsn.replace(/\/$/, ''),
+                apiKey: config_1.default.unipile.apiKey,
+                webhookSecret: config_1.default.unipile.webhookSecret,
+                isReady: true,
+            };
+            logger_1.default.info('Unipile provider initialized', { dsn: config_1.default.unipile.dsn });
+        }
+        // Initialize Baileys provider
+        if (config_1.default.baileys.apiKey && config_1.default.baileys.dsn) {
+            this.providers['baileys'] = {
+                baseUrl: config_1.default.baileys.dsn.replace(/\/$/, ''),
+                apiKey: config_1.default.baileys.apiKey,
+                webhookSecret: config_1.default.baileys.webhookSecret,
+                isReady: true,
+            };
+            logger_1.default.info('Baileys provider initialized', { dsn: config_1.default.baileys.dsn });
+        }
+        this.isReady = Object.values(this.providers).some(p => p.isReady);
+        if (!this.isReady) {
+            logger_1.default.warn('No WhatsApp bridge provider configured, skipping initialization');
+        }
+    }
+    // ─── Provider Helpers ─────────────────────────────────────
+    getProviderForTenant(tenant) {
+        return tenant?.settings?.whatsapp_agent?.whatsapp_bridge_provider || 'unipile';
+    }
+    isProviderReady(provider) {
+        return !!this.providers[provider]?.isReady;
+    }
+    getAvailableProviders() {
+        return Object.entries(this.providers)
+            .filter(([, cfg]) => cfg.isReady)
+            .map(([name]) => name);
+    }
+    getWebhookSecret(provider) {
+        return this.providers[provider]?.webhookSecret || '';
+    }
+    // ─── Internal Request ─────────────────────────────────────
+    async request(provider, method, path, body) {
+        const cfg = this.providers[provider];
+        if (!cfg?.isReady) {
+            throw new Error(`WhatsApp bridge provider "${provider}" not configured`);
+        }
+        const url = `${cfg.baseUrl}/api/v1${path}`;
+        const headers = {
+            'X-API-KEY': cfg.apiKey,
+            'Accept': 'application/json',
+        };
+        const options = { method, headers };
+        if (body) {
+            headers['Content-Type'] = 'application/json';
+            options.body = JSON.stringify(body);
+        }
+        const res = await fetch(url, options);
+        const text = await res.text();
+        if (!res.ok) {
+            logger_1.default.error('Bridge request failed', { provider, method, path, status: res.status, body: text });
+            throw new Error(`${provider} ${method} ${path} failed: ${res.status} ${text}`);
+        }
+        try {
+            return JSON.parse(text);
+        }
+        catch {
+            return text;
+        }
+    }
+    // ─── Account Management ────────────────────────────────────
+    async connectWhatsApp(provider = 'unipile') {
+        const result = await this.request(provider, 'POST', '/accounts', { provider: 'WHATSAPP' });
+        logger_1.default.info('connectWhatsApp full response', { provider, result: JSON.stringify(result) });
+        return result;
+    }
+    async reconnectAccount(provider = 'unipile', accountId) {
+        const result = await this.request(provider, 'POST', `/accounts/${accountId}/reconnect`, { provider: 'WHATSAPP' });
+        logger_1.default.info('reconnect response', { provider, accountId, result: JSON.stringify(result) });
+        return result;
+    }
+    async getAccountStatus(provider = 'unipile', accountId) {
+        const result = await this.request(provider, 'GET', `/accounts/${accountId}`);
+        logger_1.default.info('Fetched account status', { provider, accountId, result: JSON.stringify(result).substring(0, 500) });
+        return result;
+    }
+    async disconnectAccount(provider = 'unipile', accountId) {
+        await this.request(provider, 'DELETE', `/accounts/${accountId}`);
+        logger_1.default.info('Disconnected account', { provider, accountId });
+    }
+    // ─── Messaging ─────────────────────────────────────────────
+    async sendMessage(provider = 'unipile', chatId, text) {
+        const result = await this.request(provider, 'POST', `/chats/${chatId}/messages`, { text });
+        logger_1.default.info('Sent message via bridge', { provider, chatId });
+        return result;
+    }
+    async forwardMedia(provider, chatId, messageId, toPhone, caption) {
+        await this.request(provider, 'POST', `/chats/${chatId}/forward-media`, { message_id: messageId, to_phone: toPhone, caption });
+        logger_1.default.info('Forwarded media via bridge', { provider, chatId, toPhone });
+    }
+    async downloadAudio(provider, chatId, messageId) {
+        const result = await this.request(provider, 'GET', `/chats/${chatId}/download-audio/${messageId}`);
+        logger_1.default.info('Downloaded audio via bridge', { provider, chatId, messageId });
+        return result;
+    }
+    async sendImage(provider, chatId, imageBase64, caption) {
+        await this.request(provider, 'POST', `/chats/${chatId}/send-image`, { image_base64: imageBase64, caption });
+        logger_1.default.info('Sent image via bridge', { provider, chatId });
+    }
+    async startChat(provider = 'unipile', accountId, attendeeId, text) {
+        const result = await this.request(provider, 'POST', '/chats', {
+            account_id: accountId,
+            attendees_ids: [attendeeId],
+            text,
+        });
+        logger_1.default.info('Started new chat via bridge', { provider, accountId, attendeeId });
+        return result;
+    }
+    // ─── Webhooks ──────────────────────────────────────────────
+    async createWebhook(provider = 'unipile', requestUrl) {
+        const cfg = this.providers[provider];
+        const result = await this.request(provider, 'POST', '/webhooks', {
+            request_url: requestUrl,
+            source: 'messaging',
+            headers: [
+                { key: 'x-unipile-secret', value: cfg?.webhookSecret || '' },
+            ],
+        });
+        logger_1.default.info('Created webhook', { provider, id: result.id, url: requestUrl });
+        return result;
+    }
+    // ─── Status ────────────────────────────────────────────────
+    getStatus() {
+        return { isReady: this.isReady, providers: this.getAvailableProviders() };
+    }
+}
+const unipileService = new UnipileService();
+exports.default = unipileService;
+//# sourceMappingURL=unipile.service.js.map

package/dist/services/unipile.service.js.map

@@ -0,0 +1 @@
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package/dist/services/whatsapp-agent.service.d.ts

@@ -0,0 +1,139 @@
+import type { IWhatsAppChat } from '../modules/whatsapp/whatsapp-chat.model';
+import type { IWhatsAppSession } from '../modules/whatsapp/whatsapp-session.model';
+declare class WhatsAppAgentService {
+    private connections;
+    private sessionTimers;
+    private messageBufferTimers;
+    private idleTimeoutMs;
+    private cleanupInterval;
+    private sweepInterval;
+    private inactivitySweepInterval;
+    private costSweepInterval;
+    initialize(): Promise<void>;
+    startSession(params: {
+        session: IWhatsAppSession;
+        gracePeriodSeconds: number;
+        agentId: string;
+        tenantId: string;
+    }): Promise<void>;
+    cancelSession(sessionId: string): void;
+    private cancelMessageBuffer;
+    resolveSessionAsHuman(session: IWhatsAppSession): Promise<void>;
+    /**
+     * Find unanswered contact messages in a session and trigger AI response.
+     * Used by grace period expiry and the "immediate response" release option.
+     */
+    replayPendingMessages(params: {
+        tenantId: string;
+        agentId: string;
+        session: IWhatsAppSession;
+    }): Promise<{
+        pendingCount: number;
+    }>;
+    /**
+     * Called when the message buffer timer expires (20s after last contact message).
+     * Collects all unanswered contact messages and sends them combined to AI.
+     */
+    private onMessageBufferExpired;
+    private onGracePeriodExpired;
+    private recoverSessions;
+    /**
+     * Safety net: find sessions stuck in 'waiting' past their deadline
+     * that no longer have an in-memory timer.
+     */
+    private sweepStuckSessions;
+    /**
+     * Auto-resolve active sessions that have had no activity for SESSION_INACTIVITY_TIMEOUT_MS.
+     * Uses updatedAt as the activity indicator (updated on every message count increment).
+     */
+    private sweepInactiveSessions;
+    /**
+     * Fetch ElevenLabs credits for resolved sessions that have a conversation ID but no cost yet.
+     */
+    private sweepConversationCosts;
+    /**
+     * Check if any real human (not AI bot) has ever sent a message in this chat.
+     * Used to permanently skip AI for chats where a human has already engaged.
+     */
+    private hasHumanMessageInChat;
+    /**
+     * Check whether the AI agent should be active right now.
+     * The schedule represents **clinic working hours** (when humans handle messages).
+     * The AI is active OUTSIDE those hours.
+     * If shift is not enabled, returns true (AI works 24/7).
+     * Fixed timezone: Europe/Istanbul.
+     */
+    private isWithinAiShift;
+    /**
+     * Build conversation context from current session messages only.
+     * Contact profile info is now sent via dynamic_variables at connection time.
+     */
+    private buildChatContext;
+    private sendChatContext;
+    private triggerAiResponse;
+    handleIncomingMessage(params: {
+        tenantId: string;
+        agentId: string;
+        chat: IWhatsAppChat;
+        session: IWhatsAppSession;
+        messageText: string;
+        senderName: string;
+        unipileMessageId?: string;
+        contentType?: string;
+    }): Promise<void>;
+    private buildUserSummary;
+    private createConnection;
+    private sendResponse;
+    /**
+     * After a session resolves, update the contact profile's ai_summary
+     * by sending the session transcript + previous summary to a dedicated
+     * ElevenLabs agent via simulateConversation REST API.
+     * Fire-and-forget — errors are logged but never block session resolution.
+     */
+    updateContactProfileSummary(sessionId: string): Promise<void>;
+    /**
+     * Generate session labels (sentiment, categories, summary) and create a Lead record.
+     * Called after session resolves. Fire-and-forget.
+     */
+    generateSessionLabels(sessionId: string): Promise<void>;
+    closeConnection(unipileChatId: string): void;
+    private handleClientToolCall;
+    private toolSendExamplePhoto;
+    private toolForwardToOperator;
+    private toolForwardConversationToOperator;
+    generateRefCode(tenantId: string, prefix: string): Promise<string>;
+    private toolCallPatient;
+    /**
+     * Parse SIP error from the outbound call response message.
+     * Returns a human-readable Turkish reason if it's a SIP failure, null if call succeeded.
+     */
+    private parseSipFailure;
+    private toolCheckAvailability;
+    private toolReserveSlot;
+    private toolListReservations;
+    private toolCancelReservation;
+    private toolRescheduleReservation;
+    private toolCheckPatientHistory;
+    /**
+     * Inject the operator's (doctor's) response into the patient's AI session.
+     * Creates a new WS connection if the previous one timed out during the wait.
+     */
+    injectOperatorResponse(params: {
+        tenantId: string;
+        sessionId: string;
+        chatId: string;
+        operatorResponse: string;
+        refCode: string;
+        hasDocument?: boolean;
+    }): Promise<void>;
+    /**
+     * Sweep expired operator requests: set to 'expired', clear awaiting_operator,
+     * and notify the AI to inform the patient.
+     */
+    private sweepExpiredOperatorRequests;
+    private cleanupIdle;
+    getActiveConnectionCount(): number;
+    shutdown(): void;
+}
+declare const whatsappAgentService: WhatsAppAgentService;
+export default whatsappAgentService;