elevenlabs-webhook-nodejs 1.0.0

package/nestjs/prisma/schema.prisma

@@ -0,0 +1,1843 @@
+// Portal Asistan 7/24 — Complete PostgreSQL Prisma Schema
+// Source of truth: docs/architecture/01-DATABASE-SCHEMA.md
+// 44 active tables (whatsapp_contact_profiles #19 and whatsapp_recipients #35 REMOVED)
+
+generator client {
+  provider = "prisma-client-js"
+}
+
+datasource db {
+  provider = "postgresql"
+}
+
+// ─────────────────────────────────────────────
+// ENUMS
+// ─────────────────────────────────────────────
+
+enum UserRole {
+  superadmin
+  sales
+  owner
+  admin
+  doctor
+  receptionist
+}
+
+enum PostCallStrategy {
+  summarize
+  none
+}
+
+enum CallDirection {
+  inbound
+  outbound
+}
+
+enum CallStatus {
+  completed
+  failed
+  no_answer
+  voicemail
+  transferred
+}
+
+enum Sentiment {
+  positive
+  neutral
+  negative
+}
+
+enum OutboundCampaignStatus {
+  draft
+  scheduled
+  running
+  paused
+  completed
+}
+
+enum CampaignEntryStatus {
+  pending
+  calling
+  completed
+  failed
+  no_answer
+  voicemail
+}
+
+enum SessionStatus {
+  waiting
+  active
+  resolved
+}
+
+enum SessionResolvedBy {
+  human
+  ai_timeout
+  timeout
+  manual
+}
+
+enum MessageSender {
+  contact
+  ai
+  human
+  system
+}
+
+enum OperatorRequestStatus {
+  pending
+  responded
+  expired
+  cancelled
+}
+
+enum AcmRole {
+  user
+  assistant
+  system
+  tool_result
+}
+
+enum LeadStatus {
+  new_lead
+  contacted
+  appointment_scheduled
+  completed
+  lost
+  expired
+}
+
+enum AppointmentStatus {
+  scheduled
+  confirmed
+  in_progress
+  completed
+  cancelled
+  no_show
+}
+
+enum AppointmentSource {
+  whatsapp
+  voice_call
+  dashboard
+  walk_in
+}
+
+enum AppointmentType {
+  appointment
+  walk_in
+  follow_up
+  consultation
+}
+
+enum BatchStatus {
+  draft
+  submitted
+  in_progress
+  completed
+  cancelled
+}
+
+enum EntryCallStatus {
+  pending
+  calling
+  completed
+  failed
+  no_answer
+  voicemail
+}
+
+enum ValidationResult {
+  confirmed
+  cancelled
+  reschedule
+  unresolved
+}
+
+enum BillingEventType {
+  call_charge
+  subscription
+  top_up
+  refund
+}
+
+enum PaymentType {
+  subscription
+  top_up
+}
+
+enum PaymentMethod {
+  cash
+  bank_transfer
+  other
+}
+
+enum AlertType {
+  usage_75
+  usage_90
+  usage_100
+  period_expiring
+}
+
+enum AlertService {
+  inbound_minutes
+  inbound_calls
+  wa_chats
+  billing_period
+}
+
+enum ChatChannel {
+  whatsapp
+  instagram
+}
+
+enum PhoneNumberPurpose {
+  whatsapp
+  inbound_call
+  outbound_call
+}
+
+enum PhoneNumberProvider {
+  meta_business
+  elevenlabs
+}
+
+enum MigrationStatus {
+  success
+  failed
+}
+
+enum NotificationDeliveryStatus {
+  pending
+  sending
+  sent
+  failed
+}
+
+enum TranscriptionProcessingStatus {
+  pending
+  summarizing
+  summarized
+  notified
+  failed
+}
+
+enum AvailabilityBlockType {
+  holiday
+  leave
+  break_time
+  other
+}
+
+enum TreatmentPlanStatus {
+  active
+  completed
+  cancelled
+}
+
+enum TreatmentPlanItemStatus {
+  planned
+  scheduled
+  in_progress
+  completed
+  cancelled
+}
+
+// ─────────────────────────────────────────────
+// 1. TENANTS
+// ─────────────────────────────────────────────
+
+model Tenant {
+  tenant_id               String    @id @default(uuid())
+  tenant_name             String
+  tenant_plan_id          String?
+  tenant_enabled_features String[]  @default([])
+  tenant_is_active        Boolean   @default(true)
+  tenant_deleted_at       DateTime?
+  tenant_kvkk_consent     Boolean   @default(false)
+  tenant_max_clinics      Int       @default(1)
+  tenant_max_users        Int       @default(5)
+  tenant_max_doctors      Int       @default(2)
+  tenant_max_patients     Int       @default(500)
+  tenant_created_at       DateTime  @default(now())
+  tenant_updated_at       DateTime  @updatedAt
+
+  // Relations
+  plan Plan? @relation(fields: [tenant_plan_id], references: [plan_id])
+
+  clinics                        Clinic[]
+  users                          User[]
+  agents                         Agent[]
+  phone_numbers                  PhoneNumber[]
+  patients                       Patient[]
+  treatments                     Treatment[]
+  calls                          Call[]
+  leads                          Lead[]
+  outbound_campaigns             OutboundCampaign[]
+  whatsapp_chats                 WhatsappChat[]
+  whatsapp_sessions              WhatsappSession[]
+  whatsapp_messages              WhatsappMessage[]
+  operator_requests              OperatorRequest[]
+  appointments                   Appointment[]
+  appointment_validation_batches AppointmentValidationBatch[]
+  billing_events                 BillingEvent[]
+  payments                       Payment[]
+  billing_period_snapshots       BillingPeriodSnapshot[]
+  billing_alerts                 BillingAlert[]
+  stt_usages                     SttUsage[]
+  treatment_plans                TreatmentPlan[]
+  patient_documents              PatientDocument[]
+  patient_notes                  PatientNote[]
+  patient_photo_sets             PatientPhotoSet[]
+  examination_records            ExaminationRecord[]
+  availability_blocks            AvailabilityBlock[]
+
+  @@index([tenant_plan_id], name: "idx_tenants_plan")
+  @@map("tenants")
+}
+
+// ─────────────────────────────────────────────
+// 2. CLINICS
+// ─────────────────────────────────────────────
+
+model Clinic {
+  clinic_id                     String   @id @default(uuid())
+  clinic_tenant_id              String
+  clinic_name                   String
+  clinic_slug                   String
+  clinic_address                String   @default("")
+  clinic_phone                  String   @default("")
+  clinic_email                  String   @default("")
+  clinic_timezone               String   @default("Europe/Istanbul")
+  clinic_is_default             Boolean  @default(false)
+  clinic_is_active              Boolean  @default(true)
+  clinic_language               String   @default("tr")
+  clinic_ai_provider            String   @default("openai")
+  clinic_ai_model               String   @default("")
+  clinic_grace_period_seconds   Int      @default(180)
+  clinic_operator_phone         String?
+  clinic_operator_prefix        String   @default("R")
+  clinic_operator_timeout_hours Int      @default(24)
+  clinic_ai_shift_enabled       Boolean  @default(false)
+  clinic_ai_shift_schedule      Json     @default("[]")
+  clinic_blacklisted_numbers    String[] @default([])
+  clinic_fixed_first_message    String?
+  clinic_sms_enabled            Boolean  @default(false)
+  clinic_sms_phones             String[] @default([])
+  clinic_notification_phones    String[] @default([])
+  clinic_message_retention_days Int      @default(7)
+  clinic_created_at             DateTime @default(now())
+  clinic_updated_at             DateTime @updatedAt
+
+  // Relations
+  tenant Tenant @relation(fields: [clinic_tenant_id], references: [tenant_id], onDelete: Cascade)
+
+  user_clinic_assignments        UserClinicAssignment[]
+  calendar_connection            ClinicCalendarConnection?
+  meta_connections               ClinicMetaConnection[]
+  agents                         Agent[]
+  agent_assignments              AgentClinicAssignment[]
+  phone_numbers                  PhoneNumber[]
+  patients                       Patient[]
+  treatments                     Treatment[]
+  calls                          Call[]
+  leads                          Lead[]
+  outbound_campaigns             OutboundCampaign[]
+  whatsapp_chats                 WhatsappChat[]
+  whatsapp_sessions              WhatsappSession[]
+  operator_requests              OperatorRequest[]
+  appointments                   Appointment[]
+  appointment_validation_batches AppointmentValidationBatch[]
+  billing_events                 BillingEvent[]
+  stt_usages                     SttUsage[]
+  treatment_plans                TreatmentPlan[]
+  patient_documents              PatientDocument[]
+  patient_notes                  PatientNote[]
+  patient_photo_sets             PatientPhotoSet[]
+  examination_records            ExaminationRecord[]
+  availability_blocks            AvailabilityBlock[]
+
+  @@unique([clinic_tenant_id, clinic_slug])
+  @@index([clinic_tenant_id], name: "idx_clinics_tenant")
+  @@index([clinic_tenant_id, clinic_operator_phone], name: "idx_clinics_operator")
+  @@map("clinics")
+}
+
+// ─────────────────────────────────────────────
+// 3. CLINIC CALENDAR CONNECTIONS
+// ─────────────────────────────────────────────
+
+model ClinicCalendarConnection {
+  calcn_id                      String    @id @default(uuid())
+  calcn_clinic_id               String    @unique
+  calcn_google_email            String?
+  calcn_encrypted_refresh_token String?
+  calcn_calendar_id             String?
+  calcn_calendar_name           String?
+  calcn_appointment_duration    Int       @default(30)
+  calcn_working_hours           Json      @default("[]")
+  calcn_blocked_dates           Json      @default("[]")
+  calcn_connected_at            DateTime?
+  calcn_created_at              DateTime  @default(now())
+  calcn_updated_at              DateTime  @updatedAt
+
+  // Relations
+  clinic Clinic @relation(fields: [calcn_clinic_id], references: [clinic_id], onDelete: Cascade)
+
+  @@map("clinic_calendar_connections")
+}
+
+// ─────────────────────────────────────────────
+// 4. CLINIC META CONNECTIONS
+// ─────────────────────────────────────────────
+
+model ClinicMetaConnection {
+  meta_id                     String    @id @default(uuid())
+  meta_clinic_id              String
+  meta_type                   String
+  meta_label                  String    @default("")
+  meta_waba_id                String?
+  meta_phone_number_id        String?
+  meta_display_phone          String?
+  meta_instagram_page_id      String?   // Instagram Business Account ID
+  meta_facebook_page_id       String?   // Facebook Page ID (used for IG messaging API)
+  meta_encrypted_access_token String?
+  meta_token_expires_at       DateTime?
+  meta_token_refreshed_at     DateTime?
+  meta_is_active              Boolean   @default(true)
+  meta_connected_at           DateTime?
+  meta_created_at             DateTime  @default(now())
+  meta_updated_at             DateTime  @updatedAt
+
+  // Relations
+  clinic Clinic @relation(fields: [meta_clinic_id], references: [clinic_id], onDelete: Cascade)
+
+  @@index([meta_clinic_id], name: "idx_meta_clinic")
+  @@index([meta_clinic_id, meta_type], name: "idx_meta_clinic_type")
+  @@index([meta_phone_number_id], name: "idx_meta_phone_number")
+  @@index([meta_instagram_page_id], name: "idx_meta_instagram_page")
+  @@map("clinic_meta_connections")
+}
+
+// ─────────────────────────────────────────────
+// 5. PHONE NUMBERS
+// ─────────────────────────────────────────────
+
+model PhoneNumber {
+  phone_id                  String              @id @default(uuid())
+  phone_tenant_id           String
+  phone_clinic_id           String?
+  phone_number              String
+  phone_label               String              @default("")
+  phone_purpose             PhoneNumberPurpose
+  phone_provider            PhoneNumberProvider
+  phone_external_account_id String?
+  phone_elevenlabs_phone_id String?
+  phone_elevenlabs_agent_id String?
+  phone_agent_id            String?
+  phone_wa_connected        Boolean             @default(false)
+  phone_wa_connected_at     DateTime?
+  phone_wa_bridge_provider  String?
+  phone_schedule_enabled    Boolean             @default(false)
+  phone_schedule_mode       String              @default("active_hours")
+  phone_schedule            Json                @default("[]")
+  phone_agent_assigned      Boolean             @default(false)
+  phone_is_active           Boolean             @default(true)
+  phone_created_at          DateTime            @default(now())
+  phone_updated_at          DateTime            @updatedAt
+
+  // Relations
+  tenant Tenant  @relation(fields: [phone_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic Clinic? @relation(fields: [phone_clinic_id], references: [clinic_id])
+  agent  Agent?  @relation(fields: [phone_agent_id], references: [agent_id])
+
+  whatsapp_chats                 WhatsappChat[]
+  outbound_campaigns             OutboundCampaign[]
+  appointment_validation_batches AppointmentValidationBatch[]
+
+  @@unique([phone_tenant_id, phone_number, phone_purpose])
+  @@index([phone_tenant_id, phone_purpose], name: "idx_phones_tenant_purpose")
+  @@index([phone_clinic_id], name: "idx_phones_clinic")
+  @@index([phone_provider, phone_external_account_id], name: "idx_phones_provider_external")
+  @@map("phone_numbers")
+}
+
+// ─────────────────────────────────────────────
+// 6. USERS
+// ─────────────────────────────────────────────
+
+model User {
+  user_id            String    @id @default(uuid())
+  user_tenant_id     String?
+  user_email         String    @unique
+  user_password_hash String
+  user_role          UserRole  @default(receptionist)
+  user_first_name    String
+  user_last_name     String
+  user_phone         String?
+  user_is_active             Boolean   @default(true)
+  user_custom_permissions    Json      @default("[]")
+  user_last_login_at         DateTime?
+  user_created_at    DateTime  @default(now())
+  user_updated_at    DateTime  @updatedAt
+
+  // Relations
+  tenant Tenant? @relation(fields: [user_tenant_id], references: [tenant_id], onDelete: Cascade)
+
+  doctor_profile             DoctorProfile?
+  clinic_assignments         UserClinicAssignment[]
+  refresh_tokens             RefreshToken[]
+  whatsapp_messages          WhatsappMessage[]
+  sessions_taken_over        WhatsappSession[]            @relation("TakenOverBy")
+  chats_assigned_to          WhatsappChat[]               @relation("ChatAssignedTo")
+  chats_assigned_by          WhatsappChat[]               @relation("ChatAssignedBy")
+  availability_blocks        AvailabilityBlock[]           @relation("BlockDoctor")
+  blocks_created             AvailabilityBlock[]           @relation("BlockCreatedBy")
+  payments_recorded          Payment[]                    @relation("RecordedBy")
+  batches_created            AppointmentValidationBatch[] @relation("CreatedBy")
+  treatment_plans_as_doctor  TreatmentPlan[]              @relation("PlanDoctor")
+  patient_notes_authored     PatientNote[]                @relation("NoteAuthor")
+  patient_documents_uploaded PatientDocument[]            @relation("DocUploader")
+  patient_photo_sets_taken   PatientPhotoSet[]            @relation("PhotoTaker")
+  examination_records        ExaminationRecord[]          @relation("ExamDoctor")
+  appointments_as_doctor     Appointment[]                @relation("AppointmentDoctor")
+  prompt_versions_changed    AgentPromptVersion[]
+  admin_chat_sessions        AdminChatSession[]
+
+  @@index([user_tenant_id], name: "idx_users_tenant")
+  @@map("users")
+}
+
+// ─────────────────────────────────────────────
+// 7. USER CLINIC ASSIGNMENTS
+// ─────────────────────────────────────────────
+
+model UserClinicAssignment {
+  assign_id         String   @id @default(uuid())
+  assign_user_id    String
+  assign_clinic_id  String
+  assign_created_at DateTime @default(now())
+
+  // Relations
+  user   User   @relation(fields: [assign_user_id], references: [user_id], onDelete: Cascade)
+  clinic Clinic @relation(fields: [assign_clinic_id], references: [clinic_id], onDelete: Cascade)
+
+  @@unique([assign_user_id, assign_clinic_id])
+  @@index([assign_user_id], name: "idx_assign_user")
+  @@index([assign_clinic_id], name: "idx_assign_clinic")
+  @@map("user_clinic_assignments")
+}
+
+// ─────────────────────────────────────────────
+// 8. REFRESH TOKENS
+// ─────────────────────────────────────────────
+
+model RefreshToken {
+  token_id         String   @id @default(uuid())
+  token_user_id    String
+  token_value      String   @unique
+  token_expires_at DateTime
+  token_created_at DateTime @default(now())
+
+  // Relations
+  user User @relation(fields: [token_user_id], references: [user_id], onDelete: Cascade)
+
+  @@index([token_user_id], name: "idx_tokens_user")
+  @@index([token_expires_at], name: "idx_tokens_expires")
+  @@map("refresh_tokens")
+}
+
+// ─────────────────────────────────────────────
+// 9. PLANS
+// ─────────────────────────────────────────────
+
+model Plan {
+  plan_id                        String   @id @default(uuid())
+  plan_name                      String
+  plan_slug                      String   @unique
+  plan_price                     Decimal
+  plan_overage_rate              Decimal
+  plan_included_inbound_minutes  Int      @default(0)
+  plan_included_inbound_calls    Int      @default(0)
+  plan_included_outbound_minutes Int      @default(0)
+  plan_included_outbound_calls   Int      @default(0)
+  plan_included_wa_chats         Int      @default(0)
+  plan_is_active                 Boolean  @default(true)
+  plan_sort_order                Int      @default(0)
+  plan_created_at                DateTime @default(now())
+  plan_updated_at                DateTime @updatedAt
+
+  // Relations
+  tenants                  Tenant[]
+  billing_period_snapshots BillingPeriodSnapshot[]
+
+  @@map("plans")
+}
+
+// ─────────────────────────────────────────────
+// 10. AGENTS
+// ─────────────────────────────────────────────
+
+model Agent {
+  agent_id                   String           @id @default(uuid())
+  agent_tenant_id            String?
+  agent_clinic_id            String?
+  agent_elevenlabs_id        String           @default("")
+  agent_name                 String           @default("")
+  agent_description          String           @default("")
+  agent_voice_id             String           @default("")
+  agent_language             String           @default("tr")
+  agent_greeting             String           @default("")
+  agent_system_prompt        String           @default("")
+  agent_ai_provider          String?          // "elevenlabs" | "anthropic" | "openai"
+  agent_ai_model             String?          // provider-specific model ID
+  agent_temperature          Float            @default(0.3)
+  agent_max_tokens           Int              @default(4096)
+  agent_post_call_strategy   PostCallStrategy @default(summarize)
+  agent_post_call_wa_notify  Boolean          @default(true)
+  agent_post_call_sms_notify Boolean          @default(false)
+  agent_summary_prompt       String           @default("")
+  agent_wa_message_template  String           @default("")
+  agent_enabled_tools        String[]         @default([])   // explicit tool whitelist (empty = all available)
+  agent_tags                 String[]         @default([])   // free-form tags: ["receptionist", "sales", "appointment"]
+  agent_channels             String[]         @default([])   // channels: ["whatsapp", "instagram", "voice"] (empty = all)
+  agent_status               String           @default("draft") // "draft" | "testing" | "production" | "archived"
+  agent_metadata             Json             @default("{}") // free-form key-value pairs
+  agent_extra_config         Json             @default("{}")
+  agent_el_synced_at         DateTime?        // last ElevenLabs sync timestamp
+  agent_el_sync_error        String?          // last sync error message
+  agent_is_active            Boolean          @default(true)
+  agent_created_at           DateTime         @default(now())
+  agent_updated_at           DateTime         @updatedAt
+
+  // Relations
+  tenant          Tenant?              @relation(fields: [agent_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic          Clinic?              @relation(fields: [agent_clinic_id], references: [clinic_id])
+  clinic_assignments AgentClinicAssignment[]
+  prompt_versions AgentPromptVersion[]
+
+  phone_numbers                  PhoneNumber[]
+  calls                          Call[]
+  outbound_campaigns             OutboundCampaign[]
+  appointment_validation_batches AppointmentValidationBatch[]
+
+  @@index([agent_tenant_id], name: "idx_agents_tenant")
+  @@index([agent_clinic_id], name: "idx_agents_clinic")
+  @@index([agent_elevenlabs_id], name: "idx_agents_elevenlabs")
+  @@map("agents")
+}
+
+model AgentClinicAssignment {
+  aca_id        String   @id @default(uuid())
+  aca_agent_id  String
+  aca_clinic_id String
+  aca_created_at DateTime @default(now())
+
+  agent  Agent  @relation(fields: [aca_agent_id], references: [agent_id], onDelete: Cascade)
+  clinic Clinic @relation(fields: [aca_clinic_id], references: [clinic_id], onDelete: Cascade)
+
+  @@unique([aca_agent_id, aca_clinic_id])
+  @@index([aca_clinic_id], name: "idx_aca_clinic")
+  @@map("agent_clinic_assignments")
+}
+
+model AgentPromptVersion {
+  pv_id          String   @id @default(uuid())
+  pv_agent_id    String
+  pv_version     Int
+  pv_prompt      String   // the full system prompt at this version
+  pv_change_note String   @default("")  // what changed and why
+  pv_changed_by  String?  // user ID who made the change
+  pv_created_at  DateTime @default(now())
+
+  // Relations
+  agent      Agent @relation(fields: [pv_agent_id], references: [agent_id], onDelete: Cascade)
+  changed_by User? @relation(fields: [pv_changed_by], references: [user_id])
+
+  @@unique([pv_agent_id, pv_version])
+  @@index([pv_agent_id, pv_created_at(sort: Desc)], name: "idx_prompt_versions_agent")
+  @@map("agent_prompt_versions")
+}
+
+// ─────────────────────────────────────────────
+// 11. CALLS
+// ─────────────────────────────────────────────
+
+model Call {
+  call_id                   String        @id @default(uuid())
+  call_tenant_id            String
+  call_clinic_id            String
+  call_patient_id           String?
+  call_agent_id             String
+  call_campaign_id          String?
+  call_conversation_id      String?
+  call_direction            CallDirection
+  call_caller_number        String
+  call_callee_number        String
+  call_duration_seconds     Int           @default(0)
+  call_start_time           DateTime?
+  call_end_time             DateTime?
+  call_termination_reason   String?
+  call_cost                 Decimal?
+  call_language             String?
+  call_elevenlabs_status    String?
+  call_status               CallStatus
+  call_sentiment            Sentiment?
+  call_categories           String[]      @default([])
+  call_wa_notification_sent Boolean       @default(false)
+  call_created_at           DateTime      @default(now())
+  call_updated_at           DateTime      @updatedAt
+
+  // Relations
+  tenant   Tenant            @relation(fields: [call_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic   Clinic            @relation(fields: [call_clinic_id], references: [clinic_id])
+  patient  Patient?          @relation(fields: [call_patient_id], references: [patient_id])
+  agent    Agent             @relation(fields: [call_agent_id], references: [agent_id])
+  campaign OutboundCampaign? @relation(fields: [call_campaign_id], references: [campaign_id])
+
+  call_detail               CallDetail?
+  billing_events            BillingEvent[]
+  leads                     Lead[]
+  outbound_campaign_entries OutboundCampaignEntry[]
+
+  @@index([call_tenant_id, call_created_at(sort: Desc)], name: "idx_calls_tenant_date")
+  @@index([call_clinic_id, call_created_at(sort: Desc)], name: "idx_calls_clinic_date")
+  @@index([call_campaign_id, call_status], name: "idx_calls_campaign_status")
+  @@index([call_tenant_id, call_direction, call_created_at(sort: Desc)], name: "idx_calls_tenant_direction_date")
+  @@index([call_conversation_id], name: "idx_calls_conversation")
+  @@index([call_tenant_id, call_callee_number], name: "idx_calls_tenant_callee")
+  @@index([call_patient_id, call_created_at(sort: Desc)], name: "idx_calls_patient_date")
+  @@map("calls")
+}
+
+// ─────────────────────────────────────────────
+// 12. CALL DETAILS
+// ─────────────────────────────────────────────
+
+model CallDetail {
+  detail_id             String   @id @default(uuid())
+  detail_call_id        String   @unique
+  detail_transcript     String   @default("")
+  detail_llm_summary    String?
+  detail_extracted_data Json?
+  detail_recording_url  String?
+  detail_recording_key  String?
+  detail_analysis       Json?
+  detail_created_at     DateTime @default(now())
+  detail_updated_at     DateTime @updatedAt
+
+  // Relations
+  call Call @relation(fields: [detail_call_id], references: [call_id], onDelete: Cascade)
+
+  @@map("call_details")
+}
+
+// ─────────────────────────────────────────────
+// 13. LEADS
+// ─────────────────────────────────────────────
+
+model Lead {
+  lead_id                  String     @id @default(uuid())
+  lead_tenant_id           String
+  lead_clinic_id           String
+  lead_patient_id          String?
+  lead_call_id             String?
+  lead_session_id          String?
+  lead_chat_id             String?
+  lead_name                String?
+  lead_phone               String
+  lead_service_of_interest String?
+  lead_status              LeadStatus @default(new_lead)
+  lead_categories          String[]   @default([])
+  lead_summary             String?
+  lead_created_at          DateTime   @default(now())
+  lead_updated_at          DateTime   @updatedAt
+
+  // Relations
+  tenant  Tenant           @relation(fields: [lead_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic  Clinic           @relation(fields: [lead_clinic_id], references: [clinic_id])
+  patient Patient?         @relation(fields: [lead_patient_id], references: [patient_id])
+  call    Call?            @relation(fields: [lead_call_id], references: [call_id])
+  session WhatsappSession? @relation(fields: [lead_session_id], references: [session_id])
+  chat    WhatsappChat?    @relation(fields: [lead_chat_id], references: [chat_id])
+
+  @@index([lead_tenant_id, lead_created_at(sort: Desc)], name: "idx_leads_tenant_date")
+  @@index([lead_tenant_id, lead_status], name: "idx_leads_tenant_status")
+  @@index([lead_call_id], name: "idx_leads_call")
+  @@index([lead_session_id], name: "idx_leads_session")
+  @@index([lead_patient_id], name: "idx_leads_patient")
+  @@map("leads")
+}
+
+// ─────────────────────────────────────────────
+// 14. OUTBOUND CAMPAIGNS
+// ─────────────────────────────────────────────
+
+model OutboundCampaign {
+  campaign_id           String                 @id @default(uuid())
+  campaign_tenant_id    String
+  campaign_clinic_id    String
+  campaign_agent_id     String
+  campaign_name         String
+  campaign_description  String                 @default("")
+  campaign_status       OutboundCampaignStatus @default(draft)
+  campaign_agent_config Json                   @default("{}")
+  campaign_schedule     Json
+  campaign_phone_id     String?
+  campaign_stats        Json                   @default("{}")
+  campaign_created_at   DateTime               @default(now())
+  campaign_updated_at   DateTime               @updatedAt
+
+  // Relations
+  tenant Tenant       @relation(fields: [campaign_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic Clinic       @relation(fields: [campaign_clinic_id], references: [clinic_id])
+  agent  Agent        @relation(fields: [campaign_agent_id], references: [agent_id])
+  phone  PhoneNumber? @relation(fields: [campaign_phone_id], references: [phone_id])
+
+  entries OutboundCampaignEntry[]
+  calls   Call[]
+
+  @@index([campaign_tenant_id, campaign_status], name: "idx_campaigns_tenant_status")
+  @@index([campaign_clinic_id], name: "idx_campaigns_clinic")
+  @@map("outbound_campaigns")
+}
+
+// ─────────────────────────────────────────────
+// 15. OUTBOUND CAMPAIGN ENTRIES
+// ─────────────────────────────────────────────
+
+model OutboundCampaignEntry {
+  centry_id                 String              @id @default(uuid())
+  centry_campaign_id        String
+  centry_phone              String
+  centry_contact_name       String              @default("")
+  centry_custom_data        Json                @default("{}")
+  centry_status             CampaignEntryStatus @default(pending)
+  centry_attempts           Int                 @default(0)
+  centry_max_attempts       Int                 @default(3)
+  centry_last_attempt_at    DateTime?
+  centry_conversation_id    String?
+  centry_call_id            String?
+  centry_call_duration_secs Int                 @default(0)
+  centry_extracted_data     Json?
+  centry_summary            String?
+  centry_called_at          DateTime?
+  centry_completed_at       DateTime?
+  centry_created_at         DateTime            @default(now())
+  centry_updated_at         DateTime            @updatedAt
+
+  // Relations
+  campaign OutboundCampaign @relation(fields: [centry_campaign_id], references: [campaign_id], onDelete: Cascade)
+  call     Call?            @relation(fields: [centry_call_id], references: [call_id])
+
+  @@index([centry_campaign_id, centry_status], name: "idx_centries_campaign_status")
+  @@index([centry_conversation_id], name: "idx_centries_conversation")
+  @@map("outbound_campaign_entries")
+}
+
+// ─────────────────────────────────────────────
+// 16. WHATSAPP CHATS
+// ─────────────────────────────────────────────
+
+model WhatsappChat {
+  chat_id                   String      @id @default(uuid())
+  chat_tenant_id            String
+  chat_clinic_id            String
+  chat_patient_id           String?
+  chat_channel              ChatChannel @default(whatsapp)
+  chat_external_id          String
+  chat_phone_id             String?
+  chat_contact_name         String      @default("Bilinmiyor")
+  chat_contact_phone        String      @default("")
+  chat_is_closed            Boolean     @default(false)
+  chat_active_session_id    String?
+  chat_last_message_at      DateTime    @default(now())
+  chat_last_message_preview String      @default("")
+  chat_message_count        Int         @default(0)
+  chat_assigned_to_id       String?
+  chat_assigned_by_id       String?
+  chat_assigned_at          DateTime?
+  chat_deleted_at           DateTime?
+  chat_created_at           DateTime    @default(now())
+  chat_updated_at           DateTime    @updatedAt
+
+  // Relations
+  tenant      Tenant       @relation(fields: [chat_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic      Clinic       @relation(fields: [chat_clinic_id], references: [clinic_id])
+  patient     Patient?     @relation(fields: [chat_patient_id], references: [patient_id])
+  phone       PhoneNumber? @relation(fields: [chat_phone_id], references: [phone_id])
+  assigned_to User?        @relation("ChatAssignedTo", fields: [chat_assigned_to_id], references: [user_id])
+  assigned_by User?        @relation("ChatAssignedBy", fields: [chat_assigned_by_id], references: [user_id])
+
+  sessions          WhatsappSession[]
+  messages          WhatsappMessage[]
+  operator_requests OperatorRequest[]
+  appointments      Appointment[]
+  leads             Lead[]
+
+  @@unique([chat_tenant_id, chat_external_id])
+  @@index([chat_tenant_id, chat_clinic_id], name: "idx_chats_tenant_clinic")
+  @@index([chat_tenant_id, chat_last_message_at(sort: Desc)], name: "idx_chats_tenant_lastmsg")
+  @@index([chat_tenant_id, chat_contact_phone], name: "idx_chats_tenant_phone")
+  @@map("whatsapp_chats")
+}
+
+// ─────────────────────────────────────────────
+// 17. WHATSAPP SESSIONS
+// ─────────────────────────────────────────────
+
+model WhatsappSession {
+  session_id                       String             @id @default(uuid())
+  session_chat_id                  String
+  session_tenant_id                String
+  session_clinic_id                String
+  session_status                   SessionStatus      @default(waiting)
+  session_resolved_by              SessionResolvedBy?
+  session_started_at               DateTime           @default(now())
+  session_resolved_at              DateTime?
+  session_grace_deadline           DateTime?
+  session_taken_over_by_id         String?
+  session_taken_over_at            DateTime?
+  session_el_conversation_id       String?
+  session_el_prev_conversation_ids String[]           @default([])
+  session_el_conversation_created  DateTime?
+  session_el_last_interaction      DateTime?
+  session_el_cost                  Decimal?
+  session_ref_code                 String?
+  session_awaiting_operator        Boolean            @default(false)
+  session_message_count            Int                @default(0)
+  session_llm_summary              String?
+  session_sentiment                Sentiment?
+  session_categories               String[]           @default([])
+  session_created_at               DateTime           @default(now())
+  session_updated_at               DateTime           @updatedAt
+
+  // Relations
+  tenant        Tenant       @relation(fields: [session_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic        Clinic       @relation(fields: [session_clinic_id], references: [clinic_id])
+  chat          WhatsappChat @relation(fields: [session_chat_id], references: [chat_id], onDelete: Cascade)
+  taken_over_by User?        @relation("TakenOverBy", fields: [session_taken_over_by_id], references: [user_id])
+
+  messages          WhatsappMessage[]
+  operator_requests OperatorRequest[]
+  appointments      Appointment[]
+  leads             Lead[]
+
+  @@index([session_chat_id, session_status], name: "idx_sessions_chat_status")
+  @@index([session_status, session_grace_deadline], name: "idx_sessions_status_grace")
+  @@index([session_tenant_id, session_status], name: "idx_sessions_tenant_status")
+  @@index([session_clinic_id, session_status], name: "idx_sessions_clinic_status")
+  @@index([session_status, session_updated_at], name: "idx_sessions_status_updated")
+  @@index([session_ref_code, session_tenant_id], name: "idx_sessions_ref_tenant")
+  @@map("whatsapp_sessions")
+}
+
+// ─────────────────────────────────────────────
+// 18. WHATSAPP MESSAGES
+// ─────────────────────────────────────────────
+
+model WhatsappMessage {
+  msg_id              String        @id @default(uuid())
+  msg_chat_id         String
+  msg_session_id      String?
+  msg_tenant_id       String
+  msg_external_id     String?
+  msg_sender          MessageSender
+  msg_sender_name     String        @default("")
+  msg_sender_user_id  String?
+  msg_text            String
+  msg_media_type      String?
+  msg_media_key       String?
+  msg_media_url       String?
+  msg_media_mime      String?
+  msg_media_filename  String?
+  msg_ad_context      Json?
+  msg_metadata        Json?          // Structured data: location, contacts, reaction, button reply, etc.
+  msg_sent_via_bridge Boolean       @default(false)
+  msg_quoted_text     String?
+  msg_created_at      DateTime      @default(now())
+
+  // Relations
+  tenant      Tenant           @relation(fields: [msg_tenant_id], references: [tenant_id], onDelete: Cascade)
+  chat        WhatsappChat     @relation(fields: [msg_chat_id], references: [chat_id], onDelete: Cascade)
+  session     WhatsappSession? @relation(fields: [msg_session_id], references: [session_id])
+  sender_user User?            @relation(fields: [msg_sender_user_id], references: [user_id])
+
+  @@index([msg_chat_id, msg_created_at], name: "idx_msgs_chat_date")
+  @@index([msg_session_id, msg_created_at], name: "idx_msgs_session_date")
+  @@index([msg_tenant_id, msg_created_at(sort: Desc)], name: "idx_msgs_tenant_date")
+  @@map("whatsapp_messages")
+}
+
+// ─────────────────────────────────────────────
+// 20. OPERATOR REQUESTS
+// ─────────────────────────────────────────────
+
+model OperatorRequest {
+  opreq_id                    String                @id @default(uuid())
+  opreq_tenant_id             String
+  opreq_clinic_id             String
+  opreq_session_id            String
+  opreq_chat_id               String
+  opreq_ref_code              String
+  opreq_request_type          String                @default("general")
+  opreq_request_message       String?
+  opreq_status                OperatorRequestStatus @default(pending)
+  opreq_forwarded_media_types String[]              @default([])
+  opreq_forwarded_count       Int                   @default(0)
+  opreq_failed_count          Int                   @default(0)
+  opreq_forwarded_at          DateTime              @default(now())
+  opreq_forwarded_to_phone    String
+  opreq_operator_response     String?
+  opreq_response_media_type   String?
+  opreq_response_message_id   String?
+  opreq_responded_at          DateTime?
+  opreq_patient_message_ids   String[]              @default([])
+  opreq_expires_at            DateTime
+  opreq_created_at            DateTime              @default(now())
+  opreq_updated_at            DateTime              @updatedAt
+
+  // Relations
+  tenant  Tenant          @relation(fields: [opreq_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic  Clinic          @relation(fields: [opreq_clinic_id], references: [clinic_id])
+  session WhatsappSession @relation(fields: [opreq_session_id], references: [session_id])
+  chat    WhatsappChat    @relation(fields: [opreq_chat_id], references: [chat_id])
+
+  @@unique([opreq_tenant_id, opreq_ref_code])
+  @@index([opreq_session_id, opreq_status], name: "idx_opreqs_session_status")
+  @@index([opreq_status, opreq_expires_at], name: "idx_opreqs_status_expires")
+  @@map("operator_requests")
+}
+
+// ─────────────────────────────────────────────
+// 21. APPOINTMENTS
+// ─────────────────────────────────────────────
+
+model Appointment {
+  appt_id                     String            @id @default(uuid())
+  appt_tenant_id              String
+  appt_clinic_id              String
+  appt_patient_id             String
+  appt_doctor_id              String?
+  appt_treatment_id           String?
+  appt_treatment_plan_item_id String?
+  appt_chat_id                String?
+  appt_session_id             String?
+  appt_google_event_id        String?
+  appt_patient_name           String
+  appt_patient_phone          String
+  appt_start_time             DateTime
+  appt_end_time               DateTime
+  appt_duration_minutes       Int
+  appt_type                   AppointmentType   @default(appointment)
+  appt_status                 AppointmentStatus @default(scheduled)
+  appt_source                 AppointmentSource @default(dashboard)
+  appt_notes                  String            @default("")
+  appt_conversation_id        String?
+  appt_reminder_sent_24h      Boolean           @default(false)
+  appt_reminder_sent_2h       Boolean           @default(false)
+  appt_cancelled_at           DateTime?
+  appt_completed_at           DateTime?
+  appt_created_at             DateTime          @default(now())
+  appt_updated_at             DateTime          @updatedAt
+
+  // Relations
+  tenant              Tenant             @relation(fields: [appt_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic              Clinic             @relation(fields: [appt_clinic_id], references: [clinic_id])
+  patient             Patient            @relation(fields: [appt_patient_id], references: [patient_id])
+  doctor              User?              @relation("AppointmentDoctor", fields: [appt_doctor_id], references: [user_id])
+  treatment           Treatment?         @relation(fields: [appt_treatment_id], references: [treatment_id])
+  treatment_plan_item TreatmentPlanItem? @relation("AppointmentPlanItem", fields: [appt_treatment_plan_item_id], references: [tpitem_id])
+  chat                WhatsappChat?      @relation(fields: [appt_chat_id], references: [chat_id])
+  session             WhatsappSession?   @relation(fields: [appt_session_id], references: [session_id])
+
+  examination_record             ExaminationRecord?
+  treatment_plan_items_linked    TreatmentPlanItem[]          @relation("ItemAppointment")
+  appointment_validation_entries AppointmentValidationEntry[]
+  patient_documents              PatientDocument[]
+
+  @@index([appt_tenant_id, appt_start_time], name: "idx_appts_tenant_start")
+  @@index([appt_clinic_id, appt_start_time], name: "idx_appts_clinic_start")
+  @@index([appt_patient_id, appt_start_time], name: "idx_appts_patient_start")
+  @@index([appt_doctor_id, appt_start_time], name: "idx_appts_doctor_start")
+  @@index([appt_tenant_id, appt_status], name: "idx_appts_tenant_status")
+  @@index([appt_google_event_id], name: "idx_appts_google_event")
+  @@map("appointments")
+}
+
+// ─────────────────────────────────────────────
+// 22. APPOINTMENT VALIDATION BATCHES
+// ─────────────────────────────────────────────
+
+model AppointmentValidationBatch {
+  batch_id             String      @id @default(uuid())
+  batch_tenant_id      String
+  batch_clinic_id      String
+  batch_created_by_id  String
+  batch_name           String
+  batch_status         BatchStatus @default(draft)
+  batch_el_batch_id    String?
+  batch_agent_id       String?
+  batch_phone_id       String?
+  batch_column_mapping Json
+  batch_call_schedule  Json
+  batch_stats          Json        @default("{}")
+  batch_created_at     DateTime    @default(now())
+  batch_updated_at     DateTime    @updatedAt
+
+  // Relations
+  tenant     Tenant       @relation(fields: [batch_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic     Clinic       @relation(fields: [batch_clinic_id], references: [clinic_id])
+  created_by User         @relation("CreatedBy", fields: [batch_created_by_id], references: [user_id])
+  agent      Agent?       @relation(fields: [batch_agent_id], references: [agent_id])
+  phone      PhoneNumber? @relation(fields: [batch_phone_id], references: [phone_id])
+
+  entries AppointmentValidationEntry[]
+
+  @@index([batch_tenant_id, batch_created_at(sort: Desc)], name: "idx_batches_tenant_date")
+  @@index([batch_el_batch_id], name: "idx_batches_el")
+  @@index([batch_clinic_id], name: "idx_batches_clinic")
+  @@map("appointment_validation_batches")
+}
+
+// ─────────────────────────────────────────────
+// 23. APPOINTMENT VALIDATION ENTRIES
+// ─────────────────────────────────────────────
+
+model AppointmentValidationEntry {
+  bentry_id                 String            @id @default(uuid())
+  bentry_batch_id           String
+  bentry_appointment_id     String?
+  bentry_row_index          Int
+  bentry_external_id        String            @default("")
+  bentry_patient_name       String
+  bentry_patient_phone      String
+  bentry_appointment_date   String
+  bentry_appointment_time   String
+  bentry_doctor_name        String            @default("")
+  bentry_department         String            @default("")
+  bentry_notes              String            @default("")
+  bentry_raw_data           Json              @default("{}")
+  bentry_call_status        EntryCallStatus   @default(pending)
+  bentry_attempts           Int               @default(0)
+  bentry_conversation_id    String?
+  bentry_validation_result  ValidationResult?
+  bentry_reschedule_request String?
+  bentry_patient_message    String?
+  bentry_call_duration_secs Int               @default(0)
+  bentry_called_at          DateTime?
+  bentry_result_at          DateTime?
+  bentry_created_at         DateTime          @default(now())
+  bentry_updated_at         DateTime          @updatedAt
+
+  // Relations
+  batch       AppointmentValidationBatch @relation(fields: [bentry_batch_id], references: [batch_id], onDelete: Cascade)
+  appointment Appointment?               @relation(fields: [bentry_appointment_id], references: [appt_id])
+
+  @@index([bentry_batch_id, bentry_call_status], name: "idx_bentries_batch_status")
+  @@index([bentry_conversation_id], name: "idx_bentries_conversation")
+  @@map("appointment_validation_entries")
+}
+
+// ─────────────────────────────────────────────
+// 24. BILLING EVENTS
+// ─────────────────────────────────────────────
+
+model BillingEvent {
+  billing_id          String           @id @default(uuid())
+  billing_tenant_id   String
+  billing_clinic_id   String?
+  billing_type        BillingEventType
+  billing_amount      Decimal
+  billing_currency    String           @default("TRY")
+  billing_call_id     String?
+  billing_description String           @default("")
+  billing_created_at  DateTime         @default(now())
+
+  // Relations
+  tenant Tenant  @relation(fields: [billing_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic Clinic? @relation(fields: [billing_clinic_id], references: [clinic_id])
+  call   Call?   @relation(fields: [billing_call_id], references: [call_id])
+
+  @@index([billing_tenant_id, billing_created_at(sort: Desc)], name: "idx_billing_tenant_date")
+  @@map("billing_events")
+}
+
+// ─────────────────────────────────────────────
+// 25. PAYMENTS
+// ─────────────────────────────────────────────
+
+model Payment {
+  payment_id             String        @id @default(uuid())
+  payment_tenant_id      String
+  payment_type           PaymentType   @default(subscription)
+  payment_plan_slug      String
+  payment_plan_name      String
+  payment_amount         Decimal
+  payment_extra_minutes  Int           @default(0)
+  payment_period_start   DateTime
+  payment_period_end     DateTime
+  payment_method         PaymentMethod @default(cash)
+  payment_notes          String        @default("")
+  payment_recorded_by_id String
+  payment_created_at     DateTime      @default(now())
+  payment_updated_at     DateTime      @updatedAt
+
+  // Relations
+  tenant      Tenant @relation(fields: [payment_tenant_id], references: [tenant_id], onDelete: Cascade)
+  recorded_by User   @relation("RecordedBy", fields: [payment_recorded_by_id], references: [user_id])
+
+  billing_period_snapshots BillingPeriodSnapshot[]
+  billing_alerts           BillingAlert[]
+
+  @@index([payment_tenant_id], name: "idx_payments_tenant")
+  @@index([payment_tenant_id, payment_period_end(sort: Desc)], name: "idx_payments_tenant_period")
+  @@map("payments")
+}
+
+// ─────────────────────────────────────────────
+// 26. BILLING PERIOD SNAPSHOTS
+// ─────────────────────────────────────────────
+
+model BillingPeriodSnapshot {
+  snapshot_id                String   @id @default(uuid())
+  snapshot_tenant_id         String
+  snapshot_payment_id        String
+  snapshot_plan_id           String?
+  snapshot_period_start      DateTime
+  snapshot_period_end        DateTime
+  snapshot_total_calls       Int      @default(0)
+  snapshot_inbound_calls     Int      @default(0)
+  snapshot_inbound_minutes   Decimal  @default(0)
+  snapshot_outbound_calls    Int      @default(0)
+  snapshot_outbound_minutes  Decimal  @default(0)
+  snapshot_total_charges     Decimal  @default(0)
+  snapshot_wa_billable_chats Int      @default(0)
+  snapshot_wa_total_sessions Int      @default(0)
+  snapshot_wa_total_messages Int      @default(0)
+  snapshot_wa_ai_messages    Int      @default(0)
+  snapshot_wa_el_cost        Decimal  @default(0)
+  snapshot_wa_stt_count      Int      @default(0)
+  snapshot_wa_stt_seconds    Decimal  @default(0)
+  snapshot_created_at        DateTime @default(now())
+
+  // Relations
+  tenant  Tenant  @relation(fields: [snapshot_tenant_id], references: [tenant_id], onDelete: Cascade)
+  payment Payment @relation(fields: [snapshot_payment_id], references: [payment_id])
+  plan    Plan?   @relation(fields: [snapshot_plan_id], references: [plan_id])
+
+  @@index([snapshot_tenant_id, snapshot_period_start(sort: Desc)], name: "idx_snapshots_tenant_period")
+  @@map("billing_period_snapshots")
+}
+
+// ─────────────────────────────────────────────
+// 27. BILLING ALERTS
+// ─────────────────────────────────────────────
+
+model BillingAlert {
+  alert_id         String       @id @default(uuid())
+  alert_tenant_id  String
+  alert_type       AlertType
+  alert_service    AlertService
+  alert_payment_id String
+  alert_created_at DateTime     @default(now())
+
+  // Relations
+  tenant  Tenant  @relation(fields: [alert_tenant_id], references: [tenant_id], onDelete: Cascade)
+  payment Payment @relation(fields: [alert_payment_id], references: [payment_id])
+
+  @@unique([alert_tenant_id, alert_type, alert_service, alert_payment_id])
+  @@map("billing_alerts")
+}
+
+// ─────────────────────────────────────────────
+// 28. STT USAGES
+// ─────────────────────────────────────────────
+
+model SttUsage {
+  stt_id               String   @id @default(uuid())
+  stt_tenant_id        String
+  stt_clinic_id        String?
+  stt_chat_id          String   @default("")
+  stt_message_id       String   @default("")
+  stt_duration_seconds Decimal
+  stt_character_count  Int
+  stt_language         String   @default("tr")
+  stt_created_at       DateTime @default(now())
+
+  // Relations
+  tenant Tenant  @relation(fields: [stt_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic Clinic? @relation(fields: [stt_clinic_id], references: [clinic_id])
+
+  @@index([stt_tenant_id, stt_created_at(sort: Desc)], name: "idx_stt_tenant_date")
+  @@map("stt_usages")
+}
+
+// ─────────────────────────────────────────────
+// 29. LOGS (observability — no FKs)
+// ─────────────────────────────────────────────
+
+model Log {
+  log_id         String   @id @default(uuid())
+  log_level      String
+  log_message    String
+  log_service    String   @default("api")
+  log_meta       Json     @default("{}")
+  log_request_id String?
+  log_tenant_id  String?
+  log_clinic_id  String?
+  log_user_id    String?
+  log_timestamp  DateTime @default(now())
+
+  @@index([log_level], name: "idx_logs_level")
+  @@index([log_timestamp], name: "idx_logs_timestamp")
+  @@index([log_level, log_timestamp(sort: Desc)], name: "idx_logs_level_timestamp")
+  @@index([log_tenant_id, log_timestamp(sort: Desc)], name: "idx_logs_tenant_timestamp")
+  @@index([log_request_id], name: "idx_logs_request")
+  @@index([log_service, log_timestamp(sort: Desc)], name: "idx_logs_service_timestamp")
+  @@map("logs")
+}
+
+// ─────────────────────────────────────────────
+// 30. AUDIT LOGS (observability — no FKs)
+// ─────────────────────────────────────────────
+
+model AuditLog {
+  audit_id         String   @id @default(uuid())
+  audit_tenant_id  String?
+  audit_clinic_id  String?
+  audit_user_id    String?
+  audit_user_email String?
+  audit_user_role  String?
+  audit_action     String
+  audit_entity     String
+  audit_entity_id  String
+  audit_changes    Json?
+  audit_metadata   Json?
+  audit_created_at DateTime @default(now())
+
+  @@index([audit_tenant_id, audit_created_at(sort: Desc)], name: "idx_audit_tenant_date")
+  @@index([audit_clinic_id, audit_created_at(sort: Desc)], name: "idx_audit_clinic_date")
+  @@index([audit_entity, audit_entity_id], name: "idx_audit_entity")
+  @@index([audit_user_id, audit_created_at(sort: Desc)], name: "idx_audit_user_date")
+  @@index([audit_action, audit_created_at(sort: Desc)], name: "idx_audit_action_date")
+  @@map("audit_logs")
+}
+
+// ─────────────────────────────────────────────
+// 31. TOOL EXECUTION LOGS (observability — no FKs)
+// ─────────────────────────────────────────────
+
+model ToolExecutionLog {
+  toollog_id              String   @id @default(uuid())
+  toollog_tenant_id       String
+  toollog_clinic_id       String?
+  toollog_tool_name       String
+  toollog_channel         String
+  toollog_patient_phone   String   @default("")
+  toollog_conversation_id String?
+  toollog_parameters      Json     @default("{}")
+  toollog_result          Json     @default("{}")
+  toollog_is_error        Boolean  @default(false)
+  toollog_duration_ms     Int      @default(0)
+  toollog_created_at      DateTime @default(now())
+
+  @@index([toollog_tenant_id, toollog_created_at(sort: Desc)], name: "idx_toollog_tenant_date")
+  @@index([toollog_tool_name, toollog_created_at(sort: Desc)], name: "idx_toollog_tool_date")
+  @@index([toollog_conversation_id], name: "idx_toollog_conversation")
+  @@map("tool_execution_logs")
+}
+
+// ─────────────────────────────────────────────
+// 32. MIGRATIONS
+// ─────────────────────────────────────────────
+
+model Migration {
+  migration_id          String          @id @default(uuid())
+  migration_name        String          @unique
+  migration_ran_at      DateTime
+  migration_duration_ms Int
+  migration_status      MigrationStatus
+  migration_error       String?
+  migration_created_at  DateTime        @default(now())
+  migration_updated_at  DateTime        @updatedAt
+
+  @@map("migrations")
+}
+
+// ─────────────────────────────────────────────
+// 33. TRANSCRIPTIONS
+// ─────────────────────────────────────────────
+
+model Transcription {
+  tx_id                String                        @id @default(uuid())
+  tx_conversation_id   String                        @unique
+  tx_agent_id          String
+  tx_agent_name        String?
+  tx_user_id           String?
+  tx_event_type        String                        @default("post_call_transcription")
+  tx_event_timestamp   Int?
+  tx_status            String                        @default("done")
+  tx_transcript        Json                          @default("[]")
+  tx_metadata          Json?
+  tx_analysis          Json?
+  tx_processing_status TranscriptionProcessingStatus @default(pending)
+  tx_processing_error  String?
+  tx_raw_payload       Json?
+  tx_created_at        DateTime                      @default(now())
+  tx_updated_at        DateTime                      @updatedAt
+
+  // Relations
+  summary Summary?
+
+  @@index([tx_agent_id], name: "idx_tx_agent")
+  @@index([tx_user_id], name: "idx_tx_user")
+  @@index([tx_processing_status], name: "idx_tx_processing")
+  @@index([tx_created_at(sort: Desc)], name: "idx_tx_date")
+  @@map("transcriptions")
+}
+
+// ─────────────────────────────────────────────
+// 34. SUMMARIES
+// ─────────────────────────────────────────────
+
+model Summary {
+  summary_id                  String                     @id @default(uuid())
+  summary_transcription_id    String                     @unique
+  summary_conversation_id     String
+  summary_text                String
+  summary_title               String?
+  summary_key_points          String[]                   @default([])
+  summary_detected_intent     String?
+  summary_sentiment           Sentiment?
+  summary_ai_provider         String
+  summary_ai_model            String?
+  summary_token_usage         Json?
+  summary_notification_status NotificationDeliveryStatus @default(pending)
+  summary_notified_recipients Json                       @default("[]")
+  summary_language            String                     @default("tr")
+  summary_created_at          DateTime                   @default(now())
+  summary_updated_at          DateTime                   @updatedAt
+
+  // Relations
+  transcription Transcription @relation(fields: [summary_transcription_id], references: [tx_id])
+
+  @@index([summary_conversation_id], name: "idx_summary_conversation")
+  @@map("summaries")
+}
+
+// ─────────────────────────────────────────────
+// 36. PATIENTS
+// ─────────────────────────────────────────────
+
+model Patient {
+  patient_id                 String    @id @default(uuid())
+  patient_tenant_id          String
+  patient_clinic_id          String?
+  patient_phone              String
+  patient_email              String?
+  patient_first_name         String    @default("")
+  patient_last_name          String    @default("")
+  patient_display_name       String    @default("")
+  patient_date_of_birth      DateTime?
+  patient_gender             String?
+  patient_id_number          String?
+  patient_blood_type         String?
+  patient_preferred_language String    @default("tr")
+  patient_source             String?
+  patient_source_detail      String?
+  patient_tags               String[]  @default([])
+  patient_ai_summary         String    @default("")
+  patient_is_active          Boolean   @default(true)
+  patient_first_contact_at   DateTime  @default(now())
+  patient_last_contact_at    DateTime  @default(now())
+  patient_total_sessions     Int       @default(0)
+  patient_total_appointments Int       @default(0)
+  patient_created_at         DateTime  @default(now())
+  patient_updated_at         DateTime  @updatedAt
+
+  // Relations
+  tenant Tenant  @relation(fields: [patient_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic Clinic? @relation(fields: [patient_clinic_id], references: [clinic_id])
+
+  medical_history     PatientMedicalHistory?
+  treatment_plans     TreatmentPlan[]
+  appointments        Appointment[]
+  photo_sets          PatientPhotoSet[]
+  documents           PatientDocument[]
+  notes               PatientNote[]
+  whatsapp_chats      WhatsappChat[]
+  leads               Lead[]
+  calls               Call[]
+  examination_records ExaminationRecord[]
+
+  @@unique([patient_tenant_id, patient_phone])
+  @@index([patient_tenant_id, patient_last_contact_at(sort: Desc)], name: "idx_patients_tenant_lastcontact")
+  @@index([patient_clinic_id], name: "idx_patients_clinic")
+  @@index([patient_tenant_id, patient_last_name, patient_first_name], name: "idx_patients_tenant_name")
+  @@map("patients")
+}
+
+// ─────────────────────────────────────────────
+// 37. PATIENT MEDICAL HISTORIES
+// ─────────────────────────────────────────────
+
+model PatientMedicalHistory {
+  history_id                  String    @id @default(uuid())
+  history_patient_id          String    @unique
+  history_allergies           String    @default("")
+  history_chronic_conditions  String    @default("")
+  history_current_medications String    @default("")
+  history_past_surgeries      String    @default("")
+  history_pregnancy_status    String?
+  history_smoking             Boolean?
+  history_alcohol             Boolean?
+  history_notes               String    @default("")
+  history_anamnesis_completed Boolean   @default(false)
+  history_anamnesis_date      DateTime?
+  history_created_at          DateTime  @default(now())
+  history_updated_at          DateTime  @updatedAt
+
+  // Relations
+  patient Patient @relation(fields: [history_patient_id], references: [patient_id], onDelete: Cascade)
+
+  @@map("patient_medical_histories")
+}
+
+// ─────────────────────────────────────────────
+// 38. PATIENT DOCUMENTS
+// ─────────────────────────────────────────────
+
+model PatientDocument {
+  doc_id             String   @id @default(uuid())
+  doc_patient_id     String
+  doc_tenant_id      String
+  doc_clinic_id      String
+  doc_appointment_id String?
+  doc_type           String   @default("other")
+  doc_name           String
+  doc_media_key      String
+  doc_content_type   String
+  doc_size_bytes     Int      @default(0)
+  doc_uploaded_by    String?
+  doc_notes          String   @default("")
+  doc_created_at     DateTime @default(now())
+
+  // Relations
+  patient          Patient      @relation(fields: [doc_patient_id], references: [patient_id], onDelete: Cascade)
+  tenant           Tenant       @relation(fields: [doc_tenant_id], references: [tenant_id])
+  clinic           Clinic       @relation(fields: [doc_clinic_id], references: [clinic_id])
+  appointment      Appointment? @relation(fields: [doc_appointment_id], references: [appt_id])
+  uploaded_by_user User?        @relation("DocUploader", fields: [doc_uploaded_by], references: [user_id])
+
+  @@index([doc_patient_id, doc_created_at(sort: Desc)], name: "idx_docs_patient_date")
+  @@index([doc_tenant_id, doc_type], name: "idx_docs_tenant_type")
+  @@map("patient_documents")
+}
+
+// ─────────────────────────────────────────────
+// 39. PATIENT NOTES
+// ─────────────────────────────────────────────
+
+model PatientNote {
+  note_id         String   @id @default(uuid())
+  note_patient_id String
+  note_tenant_id  String
+  note_clinic_id  String
+  note_author_id  String
+  note_text       String
+  note_is_pinned  Boolean  @default(false)
+  note_created_at DateTime @default(now())
+  note_updated_at DateTime @updatedAt
+
+  // Relations
+  patient Patient @relation(fields: [note_patient_id], references: [patient_id], onDelete: Cascade)
+  tenant  Tenant  @relation(fields: [note_tenant_id], references: [tenant_id])
+  clinic  Clinic  @relation(fields: [note_clinic_id], references: [clinic_id])
+  author  User    @relation("NoteAuthor", fields: [note_author_id], references: [user_id])
+
+  @@index([note_patient_id, note_created_at(sort: Desc)], name: "idx_notes_patient_date")
+  @@map("patient_notes")
+}
+
+// ─────────────────────────────────────────────
+// 40. TREATMENTS
+// ─────────────────────────────────────────────
+
+model Treatment {
+  treatment_id               String   @id @default(uuid())
+  treatment_tenant_id        String
+  treatment_clinic_id        String?
+  treatment_name             String
+  treatment_category         String   @default("")
+  treatment_description      String   @default("")
+  treatment_duration_minutes Int      @default(30)
+  treatment_price            Decimal?
+  treatment_currency         String   @default("TRY")
+  treatment_is_active        Boolean  @default(true)
+  treatment_sort_order       Int      @default(0)
+  treatment_recall_days      Int?
+  treatment_created_at       DateTime @default(now())
+  treatment_updated_at       DateTime @updatedAt
+
+  // Relations
+  tenant Tenant  @relation(fields: [treatment_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic Clinic? @relation(fields: [treatment_clinic_id], references: [clinic_id])
+
+  treatment_plan_items TreatmentPlanItem[]
+  appointments         Appointment[]
+
+  @@index([treatment_tenant_id, treatment_is_active], name: "idx_treatments_tenant_active")
+  @@index([treatment_tenant_id, treatment_category], name: "idx_treatments_tenant_category")
+  @@index([treatment_clinic_id], name: "idx_treatments_clinic")
+  @@map("treatments")
+}
+
+// ─────────────────────────────────────────────
+// 41. TREATMENT PLANS
+// ─────────────────────────────────────────────
+
+model TreatmentPlan {
+  tplan_id         String              @id @default(uuid())
+  tplan_tenant_id  String
+  tplan_clinic_id  String
+  tplan_patient_id String
+  tplan_doctor_id  String?
+  tplan_name       String
+  tplan_status     TreatmentPlanStatus @default(active)
+  tplan_notes      String              @default("")
+  tplan_created_at DateTime            @default(now())
+  tplan_updated_at DateTime            @updatedAt
+
+  // Relations
+  tenant  Tenant  @relation(fields: [tplan_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic  Clinic  @relation(fields: [tplan_clinic_id], references: [clinic_id])
+  patient Patient @relation(fields: [tplan_patient_id], references: [patient_id])
+  doctor  User?   @relation("PlanDoctor", fields: [tplan_doctor_id], references: [user_id])
+
+  items      TreatmentPlanItem[]
+  photo_sets PatientPhotoSet[]
+
+  @@index([tplan_patient_id, tplan_status], name: "idx_tplans_patient_status")
+  @@index([tplan_tenant_id, tplan_status], name: "idx_tplans_tenant_status")
+  @@index([tplan_doctor_id], name: "idx_tplans_doctor")
+  @@index([tplan_clinic_id], name: "idx_tplans_clinic")
+  @@map("treatment_plans")
+}
+
+// ─────────────────────────────────────────────
+// 42. TREATMENT PLAN ITEMS
+// ─────────────────────────────────────────────
+
+model TreatmentPlanItem {
+  tpitem_id             String                  @id @default(uuid())
+  tpitem_plan_id        String
+  tpitem_treatment_id   String?
+  tpitem_appointment_id String?
+  tpitem_name           String
+  tpitem_tooth_number   String?
+  tpitem_status         TreatmentPlanItemStatus @default(planned)
+  tpitem_notes          String                  @default("")
+  tpitem_sort_order     Int                     @default(0)
+  tpitem_completed_at   DateTime?
+  tpitem_created_at     DateTime                @default(now())
+  tpitem_updated_at     DateTime                @updatedAt
+
+  // Relations
+  plan                  TreatmentPlan @relation(fields: [tpitem_plan_id], references: [tplan_id], onDelete: Cascade)
+  treatment             Treatment?    @relation(fields: [tpitem_treatment_id], references: [treatment_id])
+  appointment           Appointment?  @relation("ItemAppointment", fields: [tpitem_appointment_id], references: [appt_id])
+  appointments_for_item Appointment[] @relation("AppointmentPlanItem")
+
+  @@index([tpitem_plan_id, tpitem_sort_order], name: "idx_tpitems_plan_order")
+  @@index([tpitem_appointment_id], name: "idx_tpitems_appointment")
+  @@map("treatment_plan_items")
+}
+
+// ─────────────────────────────────────────────
+// 43. DOCTOR PROFILES
+// ─────────────────────────────────────────────
+
+model DoctorProfile {
+  dprofile_id                   String   @id @default(uuid())
+  dprofile_user_id              String   @unique
+  dprofile_specialty            String   @default("")
+  dprofile_title                String   @default("")
+  dprofile_bio                  String   @default("")
+  dprofile_working_hours        Json     @default("[]")
+  dprofile_appointment_duration Int      @default(30)
+  dprofile_color                String   @default("")
+  dprofile_is_accepting              Boolean   @default(true)
+  dprofile_blocked_dates             Json      @default("[]")
+  dprofile_google_email              String?
+  dprofile_google_encrypted_token    String?
+  dprofile_google_calendar_id        String?
+  dprofile_google_calendar_name      String?
+  dprofile_google_connected_at       DateTime?
+  dprofile_created_at                DateTime  @default(now())
+  dprofile_updated_at                DateTime  @updatedAt
+
+  // Relations
+  user User @relation(fields: [dprofile_user_id], references: [user_id], onDelete: Cascade)
+
+  @@map("doctor_profiles")
+}
+
+// ─────────────────────────────────────────────
+// 44. PATIENT PHOTO SETS
+// ─────────────────────────────────────────────
+
+model PatientPhotoSet {
+  photoset_id                String   @id @default(uuid())
+  photoset_patient_id        String
+  photoset_tenant_id         String
+  photoset_clinic_id         String
+  photoset_treatment_plan_id String?
+  photoset_type              String
+  photoset_label             String   @default("")
+  photoset_taken_at          DateTime @default(now())
+  photoset_taken_by          String?
+  photoset_notes             String   @default("")
+  photoset_created_at        DateTime @default(now())
+  photoset_updated_at        DateTime @updatedAt
+
+  // Relations
+  patient        Patient        @relation(fields: [photoset_patient_id], references: [patient_id], onDelete: Cascade)
+  tenant         Tenant         @relation(fields: [photoset_tenant_id], references: [tenant_id])
+  clinic         Clinic         @relation(fields: [photoset_clinic_id], references: [clinic_id])
+  treatment_plan TreatmentPlan? @relation(fields: [photoset_treatment_plan_id], references: [tplan_id])
+  taken_by_user  User?          @relation("PhotoTaker", fields: [photoset_taken_by], references: [user_id])
+
+  photos PatientPhoto[]
+
+  @@index([photoset_patient_id, photoset_taken_at(sort: Desc)], name: "idx_photosets_patient_date")
+  @@index([photoset_treatment_plan_id], name: "idx_photosets_plan")
+  @@index([photoset_tenant_id, photoset_type], name: "idx_photosets_tenant_type")
+  @@map("patient_photo_sets")
+}
+
+// ─────────────────────────────────────────────
+// 45. PATIENT PHOTOS
+// ─────────────────────────────────────────────
+
+model PatientPhoto {
+  photo_id            String   @id @default(uuid())
+  photo_set_id        String
+  photo_angle         String   @default("")
+  photo_media_key     String
+  photo_thumbnail_key String?
+  photo_caption       String   @default("")
+  photo_sort_order    Int      @default(0)
+  photo_created_at    DateTime @default(now())
+
+  // Relations
+  photo_set PatientPhotoSet @relation(fields: [photo_set_id], references: [photoset_id], onDelete: Cascade)
+
+  @@index([photo_set_id, photo_sort_order], name: "idx_photos_set_order")
+  @@map("patient_photos")
+}
+
+// ─────────────────────────────────────────────
+// 46. EXAMINATION RECORDS
+// ─────────────────────────────────────────────
+
+model ExaminationRecord {
+  exam_id              String   @id @default(uuid())
+  exam_appointment_id  String?  @unique
+  exam_patient_id      String
+  exam_doctor_id       String
+  exam_clinic_id       String
+  exam_tenant_id       String
+  exam_findings        String   @default("")
+  exam_diagnosis       String   @default("")
+  exam_procedure_notes String   @default("")
+  exam_prescription    String   @default("")
+  exam_instructions    String   @default("")
+  exam_created_at      DateTime @default(now())
+  exam_updated_at      DateTime @updatedAt
+
+  // Relations
+  appointment Appointment? @relation(fields: [exam_appointment_id], references: [appt_id], onDelete: Cascade)
+  patient     Patient     @relation(fields: [exam_patient_id], references: [patient_id])
+  doctor      User        @relation("ExamDoctor", fields: [exam_doctor_id], references: [user_id])
+  clinic      Clinic      @relation(fields: [exam_clinic_id], references: [clinic_id])
+  tenant      Tenant      @relation(fields: [exam_tenant_id], references: [tenant_id], onDelete: Cascade)
+
+  @@index([exam_patient_id, exam_created_at(sort: Desc)], name: "idx_exam_patient_date")
+  @@index([exam_doctor_id, exam_created_at(sort: Desc)], name: "idx_exam_doctor_date")
+  @@map("examination_records")
+}
+
+// ─────────────────────────────────────────────
+// 47. AVAILABILITY BLOCKS (holidays, leaves, breaks)
+// ─────────────────────────────────────────────
+
+model AvailabilityBlock {
+  block_id          String                @id @default(uuid())
+  block_tenant_id   String
+  block_clinic_id   String
+  block_doctor_id   String?               // null = clinic-wide, set = doctor-specific
+  block_title       String
+  block_type        AvailabilityBlockType @default(holiday)
+  block_start_date  DateTime              @db.Date
+  block_end_date    DateTime              @db.Date
+  block_all_day     Boolean               @default(true)
+  block_start_time  String?               // "14:00" when not all_day
+  block_end_time    String?               // "16:00" when not all_day
+  block_recurring   Boolean               @default(false)
+  block_notes       String                @default("")
+  block_created_by  String?
+  block_created_at  DateTime              @default(now())
+
+  // Relations
+  tenant     Tenant  @relation(fields: [block_tenant_id], references: [tenant_id], onDelete: Cascade)
+  clinic     Clinic  @relation(fields: [block_clinic_id], references: [clinic_id])
+  doctor     User?   @relation("BlockDoctor", fields: [block_doctor_id], references: [user_id])
+  created_by User?   @relation("BlockCreatedBy", fields: [block_created_by], references: [user_id])
+
+  @@index([block_tenant_id, block_clinic_id, block_start_date], name: "idx_blocks_clinic_date")
+  @@index([block_doctor_id, block_start_date], name: "idx_blocks_doctor_date")
+  @@map("availability_blocks")
+}
+
+// ─────────────────────────────────────────────
+// ADMIN CHAT SESSIONS (AI Playground)
+// ─────────────────────────────────────────────
+
+model AdminChatSession {
+  acs_id              String    @id @default(uuid())
+  acs_user_id         String
+  acs_title           String    @default("")
+  acs_provider        String    @default("anthropic")
+  acs_tenant_id       String?
+  acs_clinic_id       String?
+  acs_agent_id        String?
+  acs_system_prompt   String    @default("")
+  acs_enable_tools    Boolean   @default(false)
+  acs_channel         String    @default("whatsapp")
+  acs_message_count   Int       @default(0)
+  acs_last_message_at DateTime?
+  acs_metadata        Json      @default("{}")
+  acs_created_at      DateTime  @default(now())
+  acs_updated_at      DateTime  @updatedAt
+
+  user     User                @relation(fields: [acs_user_id], references: [user_id], onDelete: Cascade)
+  messages AdminChatMessage[]
+
+  @@index([acs_user_id, acs_updated_at(sort: Desc)], name: "idx_acs_user_updated")
+  @@map("admin_chat_sessions")
+}
+
+model AdminChatMessage {
+  acm_id         String   @id @default(uuid())
+  acm_session_id String
+  acm_role       AcmRole
+  acm_content    String
+  acm_metadata   Json     @default("{}")
+  acm_created_at DateTime @default(now())
+
+  session AdminChatSession @relation(fields: [acm_session_id], references: [acs_id], onDelete: Cascade)
+
+  @@index([acm_session_id, acm_created_at], name: "idx_acm_session_date")
+  @@map("admin_chat_messages")
+}