purecloudplatformclientv2 84.0.0 → 88.0.0
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- checksums.yaml +4 -4
- data/README.md +2 -2
- data/docs/ActionEntityListing.md +2 -2
- data/docs/AddShiftTradeRequest.md +17 -0
- data/docs/AdditionalMessage.md +1 -0
- data/docs/AgentActivityEntityListing.md +2 -2
- data/docs/AnalyticsConversationAsyncQueryResponse.md +1 -0
- data/docs/AnalyticsEvaluation.md +1 -1
- data/docs/AnalyticsUserDetailsAsyncQueryResponse.md +1 -0
- data/docs/ArchitectApi.md +5 -1
- data/docs/ArrayNode.md +2 -2
- data/docs/AsyncForecastOperationResult.md +16 -0
- data/docs/AsyncIntradayResponse.md +15 -0
- data/docs/AttemptLimitsEntityListing.md +2 -2
- data/docs/AuthorizationApi.md +0 -72
- data/docs/AuthzDivisionEntityListing.md +2 -2
- data/docs/BillingApi.md +0 -2
- data/docs/{WfmAbandonRate.md → BuAbandonRate.md} +2 -2
- data/docs/BuAgentScheduleQueryResponse.md +17 -0
- data/docs/BuAgentScheduleRescheduleResponse.md +16 -0
- data/docs/BuAgentScheduleUpdate.md +14 -0
- data/docs/BuAgentSchedulesQueryResponse.md +13 -0
- data/docs/BuAsyncAgentSchedulesQueryResponse.md +17 -0
- data/docs/BuAsyncScheduleResponse.md +15 -0
- data/docs/BuAsyncScheduleRunResponse.md +15 -0
- data/docs/{WfmAverageSpeedOfAnswer.md → BuAverageSpeedOfAnswer.md} +2 -2
- data/docs/BuCopyScheduleRequest.md +14 -0
- data/docs/BuCreateBlankScheduleRequest.md +15 -0
- data/docs/BuCurrentAgentScheduleSearchResponse.md +18 -0
- data/docs/BuForecastGenerationPlanningGroupResult.md +14 -0
- data/docs/BuForecastGenerationResult.md +13 -0
- data/docs/{WfmForecastModification.md → BuForecastModification.md} +6 -3
- data/docs/BuForecastResult.md +16 -0
- data/docs/BuForecastResultResponse.md +14 -0
- data/docs/{ForecastTimeSeriesResult.md → BuForecastTimeSeriesResult.md} +2 -2
- data/docs/BuGenerateScheduleRequest.md +15 -0
- data/docs/BuGetCurrentAgentScheduleRequest.md +14 -0
- data/docs/BuHeadcountForecast.md +14 -0
- data/docs/BuHeadcountForecastResponse.md +14 -0
- data/docs/BuIntradayDataGroup.md +19 -0
- data/docs/BuIntradayForecastData.md +14 -0
- data/docs/{IntradayResponse.md → BuIntradayResponse.md} +6 -6
- data/docs/BuIntradayScheduleData.md +13 -0
- data/docs/BuManagementUnitScheduleSummary.md +17 -0
- data/docs/BuPlanningGroupHeadcountForecast.md +15 -0
- data/docs/BuQueryAgentSchedulesRequest.md +14 -0
- data/docs/BuRescheduleAgentScheduleResult.md +15 -0
- data/docs/BuRescheduleRequest.md +21 -0
- data/docs/BuRescheduleResult.md +17 -0
- data/docs/BuScheduleListItem.md +21 -0
- data/docs/BuScheduleListing.md +13 -0
- data/docs/BuScheduleMetadata.md +22 -0
- data/docs/BuScheduleReferenceForMuRoute.md +16 -0
- data/docs/BuScheduleRun.md +29 -0
- data/docs/BuScheduleRunListing.md +13 -0
- data/docs/{WfmServiceLevel.md → BuServiceLevel.md} +2 -2
- data/docs/BuShortTermForecast.md +27 -0
- data/docs/BuShortTermForecastListItem.md +20 -0
- data/docs/BuShortTermForecastListing.md +13 -0
- data/docs/{ShortTermForecastListItemResponse.md → BuShortTermForecastReference.md} +4 -6
- data/docs/BuShortTermForecastingSettings.md +13 -0
- data/docs/BulkShiftTradeStateUpdateRequest.md +13 -0
- data/docs/BulkUpdateShiftTradeStateRequestItem.md +15 -0
- data/docs/BulkUpdateShiftTradeStateResponse.md +15 -0
- data/docs/BulkUpdateShiftTradeStateResult.md +13 -0
- data/docs/BulkUpdateShiftTradeStateResultItem.md +18 -0
- data/docs/BusinessUnit.md +17 -0
- data/docs/BusinessUnitActivityCode.md +23 -0
- data/docs/BusinessUnitActivityCodeListing.md +13 -0
- data/docs/BusinessUnitListItem.md +17 -0
- data/docs/BusinessUnitListing.md +13 -0
- data/docs/BusinessUnitSettings.md +16 -0
- data/docs/CalibrationEntityListing.md +2 -2
- data/docs/Call.md +1 -0
- data/docs/CallBasic.md +1 -0
- data/docs/CallConversationEntityListing.md +2 -2
- data/docs/CallHistoryConversationEntityListing.md +2 -2
- data/docs/CallableTimeSetEntityListing.md +2 -2
- data/docs/Callback.md +2 -0
- data/docs/CallbackBasic.md +2 -0
- data/docs/CallbackConversationEntityListing.md +2 -2
- data/docs/CallbackMediaParticipant.md +2 -1
- data/docs/CampaignDivisionViewListing.md +2 -2
- data/docs/CampaignEntityListing.md +2 -2
- data/docs/CampaignRuleEntityListing.md +2 -2
- data/docs/CampaignSequenceEntityListing.md +2 -2
- data/docs/CategoryListing.md +16 -0
- data/docs/CertificateAuthorityEntityListing.md +2 -2
- data/docs/ChatConversationEntityListing.md +2 -2
- data/docs/ClientAppEntityListing.md +2 -2
- data/docs/CoachingAnnotation.md +21 -0
- data/docs/CoachingAnnotationCreateRequest.md +14 -0
- data/docs/CoachingAnnotationList.md +22 -0
- data/docs/CoachingApi.md +1132 -0
- data/docs/CoachingAppointmentReference.md +14 -0
- data/docs/CoachingAppointmentResponse.md +27 -0
- data/docs/CoachingAppointmentResponseList.md +22 -0
- data/docs/CoachingAppointmentStatusDto.md +16 -0
- data/docs/CoachingAppointmentStatusDtoList.md +17 -0
- data/docs/CoachingNotification.md +23 -0
- data/docs/CoachingNotificationList.md +22 -0
- data/docs/CobrowseConversationEntityListing.md +2 -2
- data/docs/Cobrowsesession.md +1 -0
- data/docs/CommandStatusEntityListing.md +2 -2
- data/docs/ConsumedResourcesEntityListing.md +2 -2
- data/docs/ConsumingResourcesEntityListing.md +2 -2
- data/docs/ContactListDivisionViewListing.md +2 -2
- data/docs/ContactListEntityListing.md +2 -2
- data/docs/ContactListFilterEntityListing.md +2 -2
- data/docs/ContactListing.md +2 -2
- data/docs/{PartialUploadResponse.md → ContextEntity.md} +3 -3
- data/docs/ContextIntent.md +13 -0
- data/docs/ConversationCallbackEventTopicCallbackMediaParticipant.md +1 -0
- data/docs/ConversationChat.md +1 -0
- data/docs/ConversationEntityListing.md +2 -2
- data/docs/ConversationEventTopicCall.md +1 -0
- data/docs/ConversationEventTopicCallback.md +2 -0
- data/docs/ConversationEventTopicChat.md +1 -0
- data/docs/ConversationEventTopicCobrowse.md +1 -0
- data/docs/ConversationEventTopicEmail.md +1 -0
- data/docs/ConversationEventTopicMessage.md +1 -0
- data/docs/ConversationEventTopicScreenshare.md +1 -0
- data/docs/ConversationEventTopicSocialExpression.md +1 -0
- data/docs/ConversationEventTopicVideo.md +1 -0
- data/docs/ConversationReference.md +14 -0
- data/docs/ConversationsApi.md +1 -1
- data/docs/CopyBuForecastRequest.md +14 -0
- data/docs/Coretype.md +23 -0
- data/docs/CoretypeListing.md +15 -0
- data/docs/CreateBusinessUnitRequest.md +15 -0
- data/docs/CreateBusinessUnitSettings.md +15 -0
- data/docs/CreateCoachingAppointmentRequest.md +20 -0
- data/docs/CreatePlanningGroupRequest.md +15 -0
- data/docs/CreateServiceGoalTemplate.md +16 -0
- data/docs/CredentialInfoListing.md +2 -2
- data/docs/CredentialTypeListing.md +2 -2
- data/docs/Cursors.md +14 -0
- data/docs/DIDEntityListing.md +2 -2
- data/docs/DIDPoolEntityListing.md +2 -2
- data/docs/DataExtensionsApi.md +198 -0
- data/docs/DataSchemaListing.md +15 -0
- data/docs/DataTableRowEntityListing.md +2 -2
- data/docs/DataTablesDomainEntityListing.md +2 -2
- data/docs/DependencyObjectEntityListing.md +2 -2
- data/docs/DependencyTypeEntityListing.md +2 -2
- data/docs/DetectedDialogAct.md +14 -0
- data/docs/DetectedIntent.md +15 -0
- data/docs/DetectedNamedEntity.md +16 -0
- data/docs/DetectedNamedEntityValue.md +14 -0
- data/docs/DialerEventEntityListing.md +2 -2
- data/docs/DialogflowAgent.md +3 -2
- data/docs/DialogflowAgentSummaryEntityListing.md +2 -2
- data/docs/DirectoryUserDevicesListing.md +2 -2
- data/docs/DivsPermittedEntityListing.md +2 -2
- data/docs/DncListDivisionViewListing.md +2 -2
- data/docs/DncListEntityListing.md +2 -2
- data/docs/DocumentAuditEntityListing.md +2 -2
- data/docs/DocumentCategoryInput.md +13 -0
- data/docs/DocumentEntityListing.md +2 -2
- data/docs/DocumentFaq.md +15 -0
- data/docs/DocumentListing.md +16 -0
- data/docs/DocumentReference.md +14 -0
- data/docs/DomainEdgeSoftwareVersionDtoEntityListing.md +2 -2
- data/docs/DomainEntityListing.md +2 -2
- data/docs/DomainEntityListingEvaluationForm.md +2 -2
- data/docs/DomainEntityListingQueryResult.md +2 -2
- data/docs/DomainEntityListingSurveyForm.md +2 -2
- data/docs/DomainOrganizationRole.md +1 -1
- data/docs/DomainOrganizationRoleCreate.md +1 -1
- data/docs/DomainOrganizationRoleUpdate.md +1 -1
- data/docs/Edge.md +1 -1
- data/docs/EdgeEntityListing.md +2 -2
- data/docs/EdgeGroupEntityListing.md +2 -2
- data/docs/EdgeLineEntityListing.md +2 -2
- data/docs/Email.md +1 -0
- data/docs/EmailConversationEntityListing.md +2 -2
- data/docs/EmailMessageListing.md +2 -2
- data/docs/EmergencyGroupListing.md +2 -2
- data/docs/EncryptionKeyEntityListing.md +2 -2
- data/docs/EvaluationEntityListing.md +2 -2
- data/docs/EvaluationFormEntityListing.md +2 -2
- data/docs/EvaluatorActivityEntityListing.md +2 -2
- data/docs/ExtensionEntityListing.md +2 -2
- data/docs/ExtensionPoolEntityListing.md +2 -2
- data/docs/ExternalContactsApi.md +1003 -146
- data/docs/ExternalOrganizationListing.md +2 -2
- data/docs/ExternalOrganizationTrustorLink.md +17 -0
- data/docs/FacebookIntegrationEntityListing.md +2 -2
- data/docs/FaxDocumentEntityListing.md +2 -2
- data/docs/FlowDivisionView.md +2 -0
- data/docs/FlowDivisionViewEntityListing.md +2 -2
- data/docs/FlowEntityListing.md +2 -2
- data/docs/FlowOutcomeListing.md +2 -2
- data/docs/FlowVersionEntityListing.md +2 -2
- data/docs/ForecastAbandonRateResponse.md +13 -0
- data/docs/ForecastAverageSpeedOfAnswerResponse.md +13 -0
- data/docs/ForecastPlanningGroupData.md +15 -0
- data/docs/ForecastPlanningGroupResponse.md +16 -0
- data/docs/ForecastPlanningGroupsResponse.md +13 -0
- data/docs/ForecastServiceGoalTemplateResponse.md +15 -0
- data/docs/ForecastServiceLevelResponse.md +14 -0
- data/docs/GDPRRequestEntityListing.md +2 -2
- data/docs/GDPRSubjectEntityListing.md +2 -2
- data/docs/GenerateBuForecastRequest.md +14 -0
- data/docs/GreetingListing.md +2 -2
- data/docs/GroupEntityListing.md +2 -2
- data/docs/GroupProfileEntityListing.md +2 -2
- data/docs/IVREntityListing.md +2 -2
- data/docs/InboundDomainEntityListing.md +2 -2
- data/docs/InboundDomainPatchRequest.md +14 -0
- data/docs/InboundRouteEntityListing.md +2 -2
- data/docs/IntegrationEntityListing.md +2 -2
- data/docs/IntegrationEventEntityListing.md +2 -2
- data/docs/IntegrationTypeEntityListing.md +2 -2
- data/docs/IntentDefinition.md +15 -0
- data/docs/IntentFeedback.md +16 -0
- data/docs/InteractionStatsAlertContainer.md +2 -2
- data/docs/InteractionStatsRuleContainer.md +2 -2
- data/docs/IntradayPerformancePredictionData.md +15 -0
- data/docs/IntradayPlanningGroupRequest.md +16 -0
- data/docs/ItemValidationLimits.md +14 -0
- data/docs/Items.md +14 -0
- data/docs/JsonNode.md +2 -2
- data/docs/KeywordSetEntityListing.md +2 -2
- data/docs/KnowledgeApi.md +1528 -0
- data/docs/KnowledgeBase.md +19 -0
- data/docs/KnowledgeBaseListing.md +16 -0
- data/docs/KnowledgeCategory.md +20 -0
- data/docs/KnowledgeCategoryRequest.md +17 -0
- data/docs/KnowledgeDocument.md +23 -0
- data/docs/KnowledgeDocumentBulkRequest.md +17 -0
- data/docs/KnowledgeDocumentRequest.md +16 -0
- data/docs/KnowledgeExtendedCategory.md +22 -0
- data/docs/KnowledgeSearchDocument.md +24 -0
- data/docs/KnowledgeSearchRequest.md +18 -0
- data/docs/KnowledgeSearchResponse.md +18 -0
- data/docs/KnowledgeTraining.md +23 -0
- data/docs/LanguageEntityListing.md +2 -2
- data/docs/LanguageUnderstandingApi.md +1160 -0
- data/docs/LexBotAliasEntityListing.md +2 -2
- data/docs/LexBotEntityListing.md +2 -2
- data/docs/LibraryEntityListing.md +2 -2
- data/docs/LineBaseEntityListing.md +2 -2
- data/docs/LineEntityListing.md +2 -2
- data/docs/LineIntegrationEntityListing.md +2 -2
- data/docs/ListWrapperInterval.md +13 -0
- data/docs/LocationEntityListing.md +2 -2
- data/docs/LogicalInterfaceEntityListing.md +2 -2
- data/docs/ManagementUnitListing.md +2 -2
- data/docs/MatchShiftTradeRequest.md +15 -0
- data/docs/MatchShiftTradeResponse.md +15 -0
- data/docs/MaxLength.md +14 -0
- data/docs/Message.md +1 -0
- data/docs/MessageConversationEntityListing.md +2 -2
- data/docs/MessagingIntegrationEntityListing.md +2 -2
- data/docs/MessagingStickerEntityListing.md +2 -2
- data/docs/MessagingTemplateRequest.md +14 -0
- data/docs/MinLength.md +14 -0
- data/docs/MuRescheduleResultWrapper.md +13 -0
- data/docs/NamedEntityAnnotation.md +13 -0
- data/docs/NamedEntityTypeBinding.md +14 -0
- data/docs/NamedEntityTypeDefinition.md +15 -0
- data/docs/NamedEntityTypeItem.md +14 -0
- data/docs/NamedEntityTypeMechanism.md +15 -0
- data/docs/NluConfusionMatrixColumn.md +14 -0
- data/docs/NluConfusionMatrixRow.md +14 -0
- data/docs/NluDetectionContext.md +14 -0
- data/docs/NluDetectionInput.md +13 -0
- data/docs/NluDetectionOutput.md +14 -0
- data/docs/NluDetectionRequest.md +14 -0
- data/docs/NluDetectionResponse.md +15 -0
- data/docs/NluDomain.md +19 -0
- data/docs/NluDomainListing.md +22 -0
- data/docs/NluDomainVersion.md +24 -0
- data/docs/NluDomainVersionListing.md +22 -0
- data/docs/NluDomainVersionQualityReport.md +15 -0
- data/docs/NluDomainVersionTrainingResponse.md +14 -0
- data/docs/NluFeedbackListing.md +22 -0
- data/docs/NluFeedbackRequest.md +15 -0
- data/docs/NluFeedbackResponse.md +18 -0
- data/docs/NluQualityReportSummary.md +13 -0
- data/docs/NluQualityReportSummaryMetric.md +14 -0
- data/docs/NluUtterance.md +13 -0
- data/docs/NluUtteranceSegment.md +14 -0
- data/docs/NoteListing.md +2 -2
- data/docs/OAuthClientEntityListing.md +2 -2
- data/docs/OAuthProviderEntityListing.md +2 -2
- data/docs/OrganizationPresenceEntityListing.md +2 -2
- data/docs/OrganizationRoleEntityListing.md +2 -2
- data/docs/OrphanRecordingListing.md +2 -2
- data/docs/OutboundRouteBaseEntityListing.md +2 -2
- data/docs/OutboundRouteEntityListing.md +2 -2
- data/docs/PatchBuReschedulingOptionsManagementUnitRequest.md +14 -0
- data/docs/PatchBuReschedulingOptionsRequest.md +13 -0
- data/docs/PatchBuScheduleRunRequest.md +13 -0
- data/docs/PatchShiftTradeRequest.md +16 -0
- data/docs/PermissionCollectionEntityListing.md +2 -2
- data/docs/PhoneBaseEntityListing.md +2 -2
- data/docs/PhoneEntityListing.md +2 -2
- data/docs/PhoneMetaBaseEntityListing.md +2 -2
- data/docs/PhysicalInterfaceEntityListing.md +2 -2
- data/docs/PlanningGroup.md +18 -0
- data/docs/PlanningGroupList.md +13 -0
- data/docs/PlanningGroupReference.md +14 -0
- data/docs/PolicyEntityListing.md +2 -2
- data/docs/PromptAssetEntityListing.md +2 -2
- data/docs/PromptEntityListing.md +2 -2
- data/docs/QualityAuditPage.md +2 -2
- data/docs/QueueConversationCallbackEventTopicCallbackMediaParticipant.md +1 -0
- data/docs/QueueConversationEventTopicCall.md +1 -0
- data/docs/QueueConversationEventTopicCallback.md +2 -0
- data/docs/QueueConversationEventTopicChat.md +1 -0
- data/docs/QueueConversationEventTopicCobrowse.md +1 -0
- data/docs/QueueConversationEventTopicEmail.md +1 -0
- data/docs/QueueConversationEventTopicMessage.md +1 -0
- data/docs/QueueConversationEventTopicScreenshare.md +1 -0
- data/docs/QueueConversationEventTopicSocialExpression.md +1 -0
- data/docs/QueueConversationEventTopicVideo.md +1 -0
- data/docs/QueueConversationSocialExpressionEventTopicCall.md +1 -0
- data/docs/QueueConversationSocialExpressionEventTopicCallback.md +2 -0
- data/docs/QueueConversationSocialExpressionEventTopicChat.md +1 -0
- data/docs/QueueConversationSocialExpressionEventTopicCobrowse.md +1 -0
- data/docs/QueueConversationSocialExpressionEventTopicEmail.md +1 -0
- data/docs/QueueConversationSocialExpressionEventTopicMessage.md +1 -0
- data/docs/QueueConversationSocialExpressionEventTopicScreenshare.md +1 -0
- data/docs/QueueConversationSocialExpressionEventTopicSocialExpression.md +1 -0
- data/docs/QueueConversationSocialExpressionEventTopicVideo.md +1 -0
- data/docs/QueueConversationVideoEventTopicCall.md +1 -0
- data/docs/QueueConversationVideoEventTopicCallback.md +2 -0
- data/docs/QueueConversationVideoEventTopicChat.md +1 -0
- data/docs/QueueConversationVideoEventTopicCobrowse.md +1 -0
- data/docs/QueueConversationVideoEventTopicEmail.md +1 -0
- data/docs/QueueConversationVideoEventTopicMessage.md +1 -0
- data/docs/QueueConversationVideoEventTopicScreenshare.md +1 -0
- data/docs/QueueConversationVideoEventTopicSocialExpression.md +1 -0
- data/docs/QueueConversationVideoEventTopicVideo.md +1 -0
- data/docs/QueueEntityListing.md +2 -2
- data/docs/QueueMemberEntityListing.md +2 -2
- data/docs/RecipientListing.md +2 -2
- data/docs/RecordingApi.md +12 -6
- data/docs/RecordingJobEntityListing.md +2 -2
- data/docs/RelationshipListing.md +2 -2
- data/docs/ReportMetaDataEntityListing.md +2 -2
- data/docs/ReportRunEntryEntityDomainListing.md +2 -2
- data/docs/ReportScheduleEntityListing.md +2 -2
- data/docs/ReportingExportJobListing.md +2 -2
- data/docs/ReportingExportJobRequest.md +1 -0
- data/docs/ReportingExportJobResponse.md +2 -0
- data/docs/ReportingExportMetadataJobListing.md +2 -2
- data/docs/ReschedulingManagementUnitResponse.md +14 -0
- data/docs/ReschedulingOptionsRunResponse.md +22 -0
- data/docs/ResponseEntityList.md +2 -2
- data/docs/ResponseEntityListing.md +2 -2
- data/docs/ResponseSetEntityListing.md +2 -2
- data/docs/RoutePathRequest.md +17 -0
- data/docs/RoutePathResponse.md +16 -0
- data/docs/RoutingApi.md +204 -0
- data/docs/RuleSetEntityListing.md +2 -2
- data/docs/SCIMApi.md +12 -12
- data/docs/ScheduleEntityListing.md +2 -2
- data/docs/ScheduleGenerationMessage.md +14 -0
- data/docs/ScheduleGenerationResult.md +16 -0
- data/docs/ScheduleGenerationResultSummary.md +15 -0
- data/docs/ScheduleGroupEntityListing.md +2 -2
- data/docs/SchedulerMessageArgument.md +14 -0
- data/docs/SchedulingTestingOptionsRequest.md +16 -0
- data/docs/Schema.md +17 -0
- data/docs/SchemaCategoryEntityListing.md +2 -2
- data/docs/SchemaQuantityLimits.md +26 -0
- data/docs/SchemaReferenceEntityListing.md +2 -2
- data/docs/ScimV2EnterpriseUser.md +1 -0
- data/docs/ScreenRecordingSessionListing.md +2 -2
- data/docs/Screenshare.md +1 -0
- data/docs/ScriptEntityListing.md +2 -2
- data/docs/SearchApi.md +70 -0
- data/docs/SearchShiftTradeResponse.md +15 -0
- data/docs/SearchShiftTradesRequest.md +14 -0
- data/docs/SearchShiftTradesResponse.md +13 -0
- data/docs/SecurityProfileEntityListing.md +2 -2
- data/docs/ServiceGoalTemplate.md +19 -0
- data/docs/ServiceGoalTemplateList.md +13 -0
- data/docs/ServiceGoalTemplateReference.md +14 -0
- data/docs/SetWrapperRoutePathRequest.md +13 -0
- data/docs/ShareEntityListing.md +2 -2
- data/docs/ShiftTradeActivityPreviewResponse.md +16 -0
- data/docs/ShiftTradeMatchReviewResponse.md +16 -0
- data/docs/ShiftTradeMatchReviewUserResponse.md +17 -0
- data/docs/ShiftTradeMatchViolation.md +14 -0
- data/docs/ShiftTradePreviewResponse.md +13 -0
- data/docs/ShiftTradeResponse.md +1 -1
- data/docs/SiteEntityListing.md +2 -2
- data/docs/SkillEntityListing.md +2 -2
- data/docs/SmsAddressEntityListing.md +2 -2
- data/docs/SmsPhoneNumberEntityListing.md +2 -2
- data/docs/SocialExpression.md +1 -0
- data/docs/SourcePlanningGroupRequest.md +14 -0
- data/docs/StationEntityListing.md +2 -2
- data/docs/SubjectDivisionGrantsEntityListing.md +2 -2
- data/docs/SurveyFormEntityListing.md +2 -2
- data/docs/SystemPromptAssetEntityListing.md +2 -2
- data/docs/SystemPromptEntityListing.md +2 -2
- data/docs/TagValueEntityListing.md +2 -2
- data/docs/TemplateParameter.md +14 -0
- data/docs/TestMessage.md +19 -0
- data/docs/TextMessageListing.md +2 -2
- data/docs/{TimeOffRequestLookup.md → TimeOffRequest.md} +2 -2
- data/docs/TimeOffRequestListing.md +13 -0
- data/docs/TimeZoneEntityListing.md +2 -2
- data/docs/TrainingListing.md +16 -0
- data/docs/TranscriptionSettings.md +1 -0
- data/docs/TrunkBaseEntityListing.md +2 -2
- data/docs/TrunkEntityListing.md +2 -2
- data/docs/TrunkMetabaseEntityListing.md +2 -2
- data/docs/TrustEntityListing.md +2 -2
- data/docs/TrustUserEntityListing.md +2 -2
- data/docs/TrustorEntityListing.md +2 -2
- data/docs/TtsEngineEntityListing.md +2 -2
- data/docs/TtsVoiceEntityListing.md +2 -2
- data/docs/TwitterIntegrationEntityListing.md +2 -2
- data/docs/UpdateBusinessUnitRequest.md +15 -0
- data/docs/UpdateBusinessUnitSettings.md +16 -0
- data/docs/UpdateCoachingAppointmentRequest.md +18 -0
- data/docs/UpdatePlanningGroupRequest.md +16 -0
- data/docs/UpdateServiceGoalTemplate.md +17 -0
- data/docs/UploadUrlRequest.md +15 -0
- data/docs/UploadUrlResponse.md +14 -0
- data/docs/UploadsApi.md +78 -0
- data/docs/UserActionCategoryEntityListing.md +2 -2
- data/docs/UserAppEntityListing.md +2 -2
- data/docs/UserEntityListing.md +2 -2
- data/docs/UserLanguageEntityListing.md +2 -2
- data/docs/UserProfileEntityListing.md +2 -2
- data/docs/UserQueueEntityListing.md +2 -2
- data/docs/UserRecordingEntityListing.md +2 -2
- data/docs/UserScheduleAdherenceListing.md +14 -0
- data/docs/UserSkillEntityListing.md +2 -2
- data/docs/UsersApi.md +0 -72
- data/docs/ValidationLimits.md +18 -0
- data/docs/ValueWrapperDate.md +13 -0
- data/docs/ValueWrapperString.md +13 -0
- data/docs/Video.md +1 -0
- data/docs/VoicemailMessageEntityListing.md +2 -2
- data/docs/WebChatMemberInfoEntityList.md +2 -2
- data/docs/WeekShiftTradeListResponse.md +13 -0
- data/docs/WeekShiftTradeResponse.md +14 -0
- data/docs/WemLearningAssignmentRuleRunTopicLearningAssignmentRuleRunNotification.md +14 -0
- data/docs/WemLearningAssignmentRuleRunTopicLearningModuleReference.md +14 -0
- data/docs/WemLearningAssignmentRuleRunTopicWemLearningAssignmentsCreated.md +13 -0
- data/docs/WemLearningAssignmentTopicLearningAssignmentNotification.md +22 -0
- data/docs/WemLearningAssignmentTopicLearningModuleReference.md +14 -0
- data/docs/WemLearningAssignmentTopicUserReference.md +13 -0
- data/docs/WfmIntradayPlanningGroupListing.md +14 -0
- data/docs/WhatsAppIntegrationEntityListing.md +2 -2
- data/docs/WorkforceManagementApi.md +5232 -1205
- data/docs/WorkspaceEntityListing.md +2 -2
- data/docs/WorkspaceMemberEntityListing.md +2 -2
- data/docs/WrapupCodeEntityListing.md +2 -2
- data/lib/purecloudplatformclientv2.rb +211 -59
- data/lib/purecloudplatformclientv2/api/architect_api.rb +18 -0
- data/lib/purecloudplatformclientv2/api/authorization_api.rb +0 -85
- data/lib/purecloudplatformclientv2/api/coaching_api.rb +1296 -0
- data/lib/purecloudplatformclientv2/api/data_extensions_api.rb +207 -0
- data/lib/purecloudplatformclientv2/api/external_contacts_api.rb +871 -7
- data/lib/purecloudplatformclientv2/api/knowledge_api.rb +1908 -0
- data/lib/purecloudplatformclientv2/api/language_understanding_api.rb +1304 -0
- data/lib/purecloudplatformclientv2/api/recording_api.rb +22 -4
- data/lib/purecloudplatformclientv2/api/routing_api.rb +212 -0
- data/lib/purecloudplatformclientv2/api/scim_api.rb +8 -8
- data/lib/purecloudplatformclientv2/api/search_api.rb +73 -0
- data/lib/purecloudplatformclientv2/api/uploads_api.rb +92 -0
- data/lib/purecloudplatformclientv2/api/users_api.rb +0 -85
- data/lib/purecloudplatformclientv2/api/workforce_management_api.rb +5932 -1542
- data/lib/purecloudplatformclientv2/api_client.rb +1 -1
- data/lib/purecloudplatformclientv2/models/action_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/add_shift_trade_request.rb +317 -0
- data/lib/purecloudplatformclientv2/models/additional_message.rb +30 -4
- data/lib/purecloudplatformclientv2/models/agent_activity_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/analytics_conversation_async_query_response.rb +27 -1
- data/lib/purecloudplatformclientv2/models/analytics_evaluation.rb +13 -13
- data/lib/purecloudplatformclientv2/models/analytics_user_details_async_query_response.rb +30 -4
- data/lib/purecloudplatformclientv2/models/array_node.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{generate_short_term_forecast_response.rb → async_forecast_operation_result.rb} +17 -17
- data/lib/purecloudplatformclientv2/models/{short_term_forecast_response.rb → async_intraday_response.rb} +17 -17
- data/lib/purecloudplatformclientv2/models/attempt_limits_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/authz_division_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{wfm_abandon_rate.rb → bu_abandon_rate.rb} +1 -1
- data/lib/purecloudplatformclientv2/models/bu_agent_schedule_query_response.rb +310 -0
- data/lib/purecloudplatformclientv2/models/{wfm_forecast_modification_attributes.rb → bu_agent_schedule_reschedule_response.rb} +32 -36
- data/lib/purecloudplatformclientv2/models/bu_agent_schedule_update.rb +244 -0
- data/lib/purecloudplatformclientv2/models/bu_agent_schedules_query_response.rb +204 -0
- data/lib/purecloudplatformclientv2/models/{async_week_schedule_response.rb → bu_async_agent_schedules_query_response.rb} +69 -44
- data/lib/purecloudplatformclientv2/models/{generate_week_schedule_response.rb → bu_async_schedule_response.rb} +30 -31
- data/lib/purecloudplatformclientv2/models/bu_async_schedule_run_response.rb +268 -0
- data/lib/purecloudplatformclientv2/models/{wfm_average_speed_of_answer.rb → bu_average_speed_of_answer.rb} +1 -1
- data/lib/purecloudplatformclientv2/models/{copy_week_schedule_request.rb → bu_copy_schedule_request.rb} +4 -4
- data/lib/purecloudplatformclientv2/models/bu_create_blank_schedule_request.rb +264 -0
- data/lib/purecloudplatformclientv2/models/bu_current_agent_schedule_search_response.rb +338 -0
- data/lib/purecloudplatformclientv2/models/{forecast_generation_route_group_result.rb → bu_forecast_generation_planning_group_result.rb} +11 -11
- data/lib/purecloudplatformclientv2/models/bu_forecast_generation_result.rb +204 -0
- data/lib/purecloudplatformclientv2/models/{wfm_forecast_modification.rb → bu_forecast_modification.rb} +107 -14
- data/lib/purecloudplatformclientv2/models/bu_forecast_result.rb +282 -0
- data/lib/purecloudplatformclientv2/models/bu_forecast_result_response.rb +228 -0
- data/lib/purecloudplatformclientv2/models/{forecast_time_series_result.rb → bu_forecast_time_series_result.rb} +3 -3
- data/lib/purecloudplatformclientv2/models/bu_generate_schedule_request.rb +269 -0
- data/lib/purecloudplatformclientv2/models/{route_group_list.rb → bu_get_current_agent_schedule_request.rb} +16 -13
- data/lib/purecloudplatformclientv2/models/bu_headcount_forecast.rb +229 -0
- data/lib/purecloudplatformclientv2/models/{forecast_result_response.rb → bu_headcount_forecast_response.rb} +4 -4
- data/lib/purecloudplatformclientv2/models/{intraday_data_group.rb → bu_intraday_data_group.rb} +45 -51
- data/lib/purecloudplatformclientv2/models/bu_intraday_forecast_data.rb +228 -0
- data/lib/purecloudplatformclientv2/models/{intraday_response.rb → bu_intraday_response.rb} +46 -48
- data/lib/purecloudplatformclientv2/models/bu_intraday_schedule_data.rb +202 -0
- data/lib/purecloudplatformclientv2/models/{intraday_query_data_command.rb → bu_management_unit_schedule_summary.rb} +37 -54
- data/lib/purecloudplatformclientv2/models/bu_planning_group_headcount_forecast.rb +258 -0
- data/lib/purecloudplatformclientv2/models/bu_query_agent_schedules_request.rb +235 -0
- data/lib/purecloudplatformclientv2/models/bu_reschedule_agent_schedule_result.rb +254 -0
- data/lib/purecloudplatformclientv2/models/{reschedule_request.rb → bu_reschedule_request.rb} +43 -10
- data/lib/purecloudplatformclientv2/models/bu_reschedule_result.rb +308 -0
- data/lib/purecloudplatformclientv2/models/bu_schedule_list_item.rb +410 -0
- data/lib/purecloudplatformclientv2/models/{scheduling_run_list_response.rb → bu_schedule_listing.rb} +2 -2
- data/lib/purecloudplatformclientv2/models/{short_term_forecast.rb → bu_schedule_metadata.rb} +60 -83
- data/lib/purecloudplatformclientv2/models/bu_schedule_reference_for_mu_route.rb +280 -0
- data/lib/purecloudplatformclientv2/models/{scheduling_run_response.rb → bu_schedule_run.rb} +77 -54
- data/lib/purecloudplatformclientv2/models/{time_off_request_entity_list.rb → bu_schedule_run_listing.rb} +2 -2
- data/lib/purecloudplatformclientv2/models/{wfm_service_level.rb → bu_service_level.rb} +1 -1
- data/lib/purecloudplatformclientv2/models/bu_short_term_forecast.rb +584 -0
- data/lib/purecloudplatformclientv2/models/{short_term_forecast_list_item_response.rb → bu_short_term_forecast_list_item.rb} +84 -43
- data/lib/purecloudplatformclientv2/models/{short_term_forecast_list_response.rb → bu_short_term_forecast_listing.rb} +2 -2
- data/lib/purecloudplatformclientv2/models/bu_short_term_forecast_reference.rb +286 -0
- data/lib/purecloudplatformclientv2/models/{forecast_generation_result.rb → bu_short_term_forecasting_settings.rb} +9 -11
- data/lib/purecloudplatformclientv2/models/bulk_shift_trade_state_update_request.rb +209 -0
- data/lib/purecloudplatformclientv2/models/bulk_update_shift_trade_state_request_item.rb +278 -0
- data/lib/purecloudplatformclientv2/models/bulk_update_shift_trade_state_response.rb +268 -0
- data/lib/purecloudplatformclientv2/models/bulk_update_shift_trade_state_result.rb +203 -0
- data/lib/purecloudplatformclientv2/models/{route_group.rb → bulk_update_shift_trade_state_result_item.rb} +70 -73
- data/lib/purecloudplatformclientv2/models/business_unit.rb +305 -0
- data/lib/purecloudplatformclientv2/models/{update_week_schedule_request.rb → business_unit_activity_code.rb} +126 -88
- data/lib/purecloudplatformclientv2/models/business_unit_activity_code_listing.rb +204 -0
- data/lib/purecloudplatformclientv2/models/business_unit_list_item.rb +305 -0
- data/lib/purecloudplatformclientv2/models/business_unit_listing.rb +203 -0
- data/lib/purecloudplatformclientv2/models/business_unit_settings.rb +309 -0
- data/lib/purecloudplatformclientv2/models/calibration_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/call.rb +30 -4
- data/lib/purecloudplatformclientv2/models/call_basic.rb +30 -4
- data/lib/purecloudplatformclientv2/models/call_conversation_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/call_history_conversation_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/callable_time_set_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/callback.rb +56 -4
- data/lib/purecloudplatformclientv2/models/callback_basic.rb +56 -4
- data/lib/purecloudplatformclientv2/models/callback_conversation_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/callback_media_participant.rb +28 -2
- data/lib/purecloudplatformclientv2/models/campaign_division_view_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/campaign_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/campaign_rule_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/campaign_sequence_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/category_listing.rb +278 -0
- data/lib/purecloudplatformclientv2/models/certificate_authority_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/chat_conversation_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/client_app_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/coaching_annotation.rb +429 -0
- data/lib/purecloudplatformclientv2/models/coaching_annotation_create_request.rb +252 -0
- data/lib/purecloudplatformclientv2/models/coaching_annotation_list.rb +428 -0
- data/lib/purecloudplatformclientv2/models/coaching_appointment_reference.rb +228 -0
- data/lib/purecloudplatformclientv2/models/coaching_appointment_response.rb +587 -0
- data/lib/purecloudplatformclientv2/models/coaching_appointment_response_list.rb +428 -0
- data/lib/purecloudplatformclientv2/models/coaching_appointment_status_dto.rb +299 -0
- data/lib/purecloudplatformclientv2/models/coaching_appointment_status_dto_list.rb +303 -0
- data/lib/purecloudplatformclientv2/models/coaching_notification.rb +504 -0
- data/lib/purecloudplatformclientv2/models/coaching_notification_list.rb +428 -0
- data/lib/purecloudplatformclientv2/models/cobrowse_conversation_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/cobrowsesession.rb +30 -4
- data/lib/purecloudplatformclientv2/models/command_status_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/consumed_resources_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/consuming_resources_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/contact_list_division_view_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/contact_list_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/contact_list_filter_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/contact_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/context_entity.rb +207 -0
- data/lib/purecloudplatformclientv2/models/context_intent.rb +207 -0
- data/lib/purecloudplatformclientv2/models/conversation_callback_event_topic_callback_media_participant.rb +26 -1
- data/lib/purecloudplatformclientv2/models/conversation_chat.rb +32 -6
- data/lib/purecloudplatformclientv2/models/conversation_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/conversation_event_topic_call.rb +26 -1
- data/lib/purecloudplatformclientv2/models/conversation_event_topic_callback.rb +51 -1
- data/lib/purecloudplatformclientv2/models/conversation_event_topic_chat.rb +26 -1
- data/lib/purecloudplatformclientv2/models/conversation_event_topic_cobrowse.rb +26 -1
- data/lib/purecloudplatformclientv2/models/conversation_event_topic_email.rb +26 -1
- data/lib/purecloudplatformclientv2/models/conversation_event_topic_message.rb +26 -1
- data/lib/purecloudplatformclientv2/models/conversation_event_topic_screenshare.rb +26 -1
- data/lib/purecloudplatformclientv2/models/conversation_event_topic_social_expression.rb +26 -1
- data/lib/purecloudplatformclientv2/models/conversation_event_topic_video.rb +26 -1
- data/lib/purecloudplatformclientv2/models/conversation_reference.rb +228 -0
- data/lib/purecloudplatformclientv2/models/{copy_short_term_forecast_request.rb → copy_bu_forecast_request.rb} +18 -19
- data/lib/purecloudplatformclientv2/models/coretype.rb +465 -0
- data/lib/purecloudplatformclientv2/models/coretype_listing.rb +253 -0
- data/lib/purecloudplatformclientv2/models/{create_service_goal_group_request.rb → create_business_unit_request.rb} +27 -20
- data/lib/purecloudplatformclientv2/models/create_business_unit_settings.rb +278 -0
- data/lib/purecloudplatformclientv2/models/{intraday_historical_queue_data.rb → create_coaching_appointment_request.rb} +100 -58
- data/lib/purecloudplatformclientv2/models/create_planning_group_request.rb +271 -0
- data/lib/purecloudplatformclientv2/models/create_service_goal_template.rb +285 -0
- data/lib/purecloudplatformclientv2/models/credential_info_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/credential_type_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/cursors.rb +226 -0
- data/lib/purecloudplatformclientv2/models/data_schema_listing.rb +253 -0
- data/lib/purecloudplatformclientv2/models/data_table_row_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/data_tables_domain_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/dependency_object_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/dependency_type_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/detected_dialog_act.rb +228 -0
- data/lib/purecloudplatformclientv2/models/{transcript_property.rb → detected_intent.rb} +25 -23
- data/lib/purecloudplatformclientv2/models/detected_named_entity.rb +280 -0
- data/lib/purecloudplatformclientv2/models/detected_named_entity_value.rb +228 -0
- data/lib/purecloudplatformclientv2/models/dialer_event_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/dialogflow_agent.rb +31 -3
- data/lib/purecloudplatformclientv2/models/dialogflow_agent_summary_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/did_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/did_pool_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/directory_user_devices_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/divs_permitted_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/dnc_list_division_view_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/dnc_list_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/document_audit_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/document_category_input.rb +207 -0
- data/lib/purecloudplatformclientv2/models/document_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/document_faq.rb +266 -0
- data/lib/purecloudplatformclientv2/models/document_listing.rb +278 -0
- data/lib/purecloudplatformclientv2/models/document_reference.rb +228 -0
- data/lib/purecloudplatformclientv2/models/domain_edge_software_version_dto_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/domain_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/domain_entity_listing_evaluation_form.rb +23 -23
- data/lib/purecloudplatformclientv2/models/domain_entity_listing_query_result.rb +23 -23
- data/lib/purecloudplatformclientv2/models/domain_entity_listing_survey_form.rb +23 -23
- data/lib/purecloudplatformclientv2/models/domain_organization_role.rb +12 -12
- data/lib/purecloudplatformclientv2/models/domain_organization_role_create.rb +12 -12
- data/lib/purecloudplatformclientv2/models/domain_organization_role_update.rb +12 -12
- data/lib/purecloudplatformclientv2/models/edge.rb +1 -0
- data/lib/purecloudplatformclientv2/models/edge_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/edge_group_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/edge_line_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/email.rb +30 -4
- data/lib/purecloudplatformclientv2/models/email_conversation_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/email_message_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/emergency_group_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/encryption_key_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/evaluation_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/evaluation_form_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/evaluator_activity_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/extension_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/extension_pool_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/external_organization_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/external_organization_trustor_link.rb +306 -0
- data/lib/purecloudplatformclientv2/models/facebook_integration_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/fax_document_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/flow_division_view.rb +53 -1
- data/lib/purecloudplatformclientv2/models/flow_division_view_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/flow_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/flow_outcome_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/flow_version_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/forecast_abandon_rate_response.rb +202 -0
- data/lib/purecloudplatformclientv2/models/forecast_average_speed_of_answer_response.rb +202 -0
- data/lib/purecloudplatformclientv2/models/forecast_planning_group_data.rb +258 -0
- data/lib/purecloudplatformclientv2/models/{queue_media_association.rb → forecast_planning_group_response.rb} +25 -26
- data/lib/purecloudplatformclientv2/models/forecast_planning_groups_response.rb +203 -0
- data/lib/purecloudplatformclientv2/models/{service_goal_group_goals.rb → forecast_service_goal_template_response.rb} +7 -18
- data/lib/purecloudplatformclientv2/models/forecast_service_level_response.rb +228 -0
- data/lib/purecloudplatformclientv2/models/gdpr_request_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/gdpr_subject_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{generate_week_schedule_request.rb → generate_bu_forecast_request.rb} +10 -16
- data/lib/purecloudplatformclientv2/models/greeting_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/group_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/group_profile_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/inbound_domain_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/inbound_domain_patch_request.rb +228 -0
- data/lib/purecloudplatformclientv2/models/inbound_route_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/integration_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/integration_event_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/integration_type_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/intent_definition.rb +273 -0
- data/lib/purecloudplatformclientv2/models/intent_feedback.rb +296 -0
- data/lib/purecloudplatformclientv2/models/interaction_stats_alert_container.rb +23 -23
- data/lib/purecloudplatformclientv2/models/interaction_stats_rule_container.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{intraday_performance_prediction_queue_data.rb → intraday_performance_prediction_data.rb} +10 -10
- data/lib/purecloudplatformclientv2/models/intraday_planning_group_request.rb +294 -0
- data/lib/purecloudplatformclientv2/models/item_validation_limits.rb +238 -0
- data/lib/purecloudplatformclientv2/models/items.rb +226 -0
- data/lib/purecloudplatformclientv2/models/ivr_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/json_node.rb +23 -23
- data/lib/purecloudplatformclientv2/models/keyword_set_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/knowledge_base.rb +376 -0
- data/lib/purecloudplatformclientv2/models/knowledge_base_listing.rb +278 -0
- data/lib/purecloudplatformclientv2/models/knowledge_category.rb +403 -0
- data/lib/purecloudplatformclientv2/models/knowledge_category_request.rb +311 -0
- data/lib/purecloudplatformclientv2/models/knowledge_document.rb +501 -0
- data/lib/purecloudplatformclientv2/models/knowledge_document_bulk_request.rb +327 -0
- data/lib/purecloudplatformclientv2/models/knowledge_document_request.rb +301 -0
- data/lib/purecloudplatformclientv2/models/knowledge_extended_category.rb +457 -0
- data/lib/purecloudplatformclientv2/models/knowledge_search_document.rb +527 -0
- data/lib/purecloudplatformclientv2/models/knowledge_search_request.rb +371 -0
- data/lib/purecloudplatformclientv2/models/knowledge_search_response.rb +334 -0
- data/lib/purecloudplatformclientv2/models/knowledge_training.rb +489 -0
- data/lib/purecloudplatformclientv2/models/language_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/lex_bot_alias_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/lex_bot_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/library_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/line_base_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/line_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/line_integration_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{list_wrapper_wfm_forecast_modification.rb → list_wrapper_interval.rb} +2 -2
- data/lib/purecloudplatformclientv2/models/location_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/logical_interface_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/management_unit_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/match_shift_trade_request.rb +264 -0
- data/lib/purecloudplatformclientv2/models/match_shift_trade_response.rb +258 -0
- data/lib/purecloudplatformclientv2/models/max_length.rb +238 -0
- data/lib/purecloudplatformclientv2/models/message.rb +30 -4
- data/lib/purecloudplatformclientv2/models/message_conversation_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/messaging_integration_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/messaging_sticker_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/messaging_template_request.rb +230 -0
- data/lib/purecloudplatformclientv2/models/metabase.rb +2 -2
- data/lib/purecloudplatformclientv2/models/min_length.rb +238 -0
- data/lib/purecloudplatformclientv2/models/mu_reschedule_result_wrapper.rb +204 -0
- data/lib/purecloudplatformclientv2/models/named_entity_annotation.rb +207 -0
- data/lib/purecloudplatformclientv2/models/named_entity_type_binding.rb +238 -0
- data/lib/purecloudplatformclientv2/models/named_entity_type_definition.rb +264 -0
- data/lib/purecloudplatformclientv2/models/named_entity_type_item.rb +235 -0
- data/lib/purecloudplatformclientv2/models/named_entity_type_mechanism.rb +280 -0
- data/lib/purecloudplatformclientv2/models/nlu_confusion_matrix_column.rb +238 -0
- data/lib/purecloudplatformclientv2/models/nlu_confusion_matrix_row.rb +240 -0
- data/lib/purecloudplatformclientv2/models/nlu_detection_context.rb +228 -0
- data/lib/purecloudplatformclientv2/models/nlu_detection_input.rb +207 -0
- data/lib/purecloudplatformclientv2/models/nlu_detection_output.rb +232 -0
- data/lib/purecloudplatformclientv2/models/nlu_detection_request.rb +233 -0
- data/lib/purecloudplatformclientv2/models/nlu_detection_response.rb +252 -0
- data/lib/purecloudplatformclientv2/models/nlu_domain.rb +363 -0
- data/lib/purecloudplatformclientv2/models/nlu_domain_listing.rb +428 -0
- data/lib/purecloudplatformclientv2/models/nlu_domain_version.rb +506 -0
- data/lib/purecloudplatformclientv2/models/nlu_domain_version_listing.rb +428 -0
- data/lib/purecloudplatformclientv2/models/{intraday_metric.rb → nlu_domain_version_quality_report.rb} +57 -28
- data/lib/purecloudplatformclientv2/models/nlu_domain_version_training_response.rb +227 -0
- data/lib/purecloudplatformclientv2/models/nlu_feedback_listing.rb +428 -0
- data/lib/purecloudplatformclientv2/models/{create_queue_media_association_request.rb → nlu_feedback_request.rb} +40 -26
- data/lib/purecloudplatformclientv2/models/nlu_feedback_response.rb +334 -0
- data/lib/purecloudplatformclientv2/models/{generate_short_term_forecast_request.rb → nlu_quality_report_summary.rb} +12 -10
- data/lib/purecloudplatformclientv2/models/nlu_quality_report_summary_metric.rb +238 -0
- data/lib/purecloudplatformclientv2/models/nlu_utterance.rb +209 -0
- data/lib/purecloudplatformclientv2/models/nlu_utterance_segment.rb +233 -0
- data/lib/purecloudplatformclientv2/models/note_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/o_auth_client_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/o_auth_provider_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/organization_presence_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/organization_role_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/orphan_recording_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/outbound_route_base_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/outbound_route_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/patch_bu_rescheduling_options_management_unit_request.rb +233 -0
- data/lib/purecloudplatformclientv2/models/patch_bu_rescheduling_options_request.rb +204 -0
- data/lib/purecloudplatformclientv2/models/{reschedule_result.rb → patch_bu_schedule_run_request.rb} +9 -9
- data/lib/purecloudplatformclientv2/models/patch_shift_trade_request.rb +285 -0
- data/lib/purecloudplatformclientv2/models/permission_collection_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/phone_base_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/phone_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/phone_meta_base_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/physical_interface_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{service_goal_group.rb → planning_group.rb} +19 -24
- data/lib/purecloudplatformclientv2/models/planning_group_list.rb +204 -0
- data/lib/purecloudplatformclientv2/models/planning_group_reference.rb +229 -0
- data/lib/purecloudplatformclientv2/models/policy_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/prompt_asset_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/prompt_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/quality_audit_page.rb +23 -23
- data/lib/purecloudplatformclientv2/models/queue_conversation_callback_event_topic_callback_media_participant.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_event_topic_call.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_event_topic_callback.rb +51 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_event_topic_chat.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_event_topic_cobrowse.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_event_topic_email.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_event_topic_message.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_event_topic_screenshare.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_event_topic_social_expression.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_event_topic_video.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_social_expression_event_topic_call.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_social_expression_event_topic_callback.rb +51 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_social_expression_event_topic_chat.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_social_expression_event_topic_cobrowse.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_social_expression_event_topic_email.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_social_expression_event_topic_message.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_social_expression_event_topic_screenshare.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_social_expression_event_topic_social_expression.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_social_expression_event_topic_video.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_video_event_topic_call.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_video_event_topic_callback.rb +51 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_video_event_topic_chat.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_video_event_topic_cobrowse.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_video_event_topic_email.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_video_event_topic_message.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_video_event_topic_screenshare.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_video_event_topic_social_expression.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_conversation_video_event_topic_video.rb +26 -1
- data/lib/purecloudplatformclientv2/models/queue_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/queue_member_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/recipient_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/recording_job_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/relationship_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/report_meta_data_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/report_run_entry_entity_domain_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/report_schedule_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/reporting_export_job_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/reporting_export_job_request.rb +32 -4
- data/lib/purecloudplatformclientv2/models/reporting_export_job_response.rb +57 -1
- data/lib/purecloudplatformclientv2/models/reporting_export_metadata_job_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/rescheduling_management_unit_response.rb +228 -0
- data/lib/purecloudplatformclientv2/models/{rescheduling_options_response.rb → rescheduling_options_run_response.rb} +54 -84
- data/lib/purecloudplatformclientv2/models/response_entity_list.rb +23 -23
- data/lib/purecloudplatformclientv2/models/response_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/response_set_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/route_path_request.rb +333 -0
- data/lib/purecloudplatformclientv2/models/{route_group_attributes.rb → route_path_response.rb} +6 -16
- data/lib/purecloudplatformclientv2/models/rule_set_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/schedule_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/schedule_generation_message.rb +244 -0
- data/lib/purecloudplatformclientv2/models/schedule_generation_result.rb +282 -0
- data/lib/purecloudplatformclientv2/models/schedule_generation_result_summary.rb +254 -0
- data/lib/purecloudplatformclientv2/models/schedule_group_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/scheduler_message_argument.rb +242 -0
- data/lib/purecloudplatformclientv2/models/scheduling_testing_options_request.rb +280 -0
- data/lib/purecloudplatformclientv2/models/{import_short_term_forecast_request.rb → schema.rb} +50 -35
- data/lib/purecloudplatformclientv2/models/schema_category_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/schema_quantity_limits.rb +539 -0
- data/lib/purecloudplatformclientv2/models/schema_reference_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/scim_v2_enterprise_user.rb +30 -4
- data/lib/purecloudplatformclientv2/models/screen_recording_session_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/screenshare.rb +30 -4
- data/lib/purecloudplatformclientv2/models/script_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/search_shift_trade_response.rb +256 -0
- data/lib/purecloudplatformclientv2/models/search_shift_trades_request.rb +235 -0
- data/lib/purecloudplatformclientv2/models/search_shift_trades_response.rb +204 -0
- data/lib/purecloudplatformclientv2/models/security_profile_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/service_goal_template.rb +358 -0
- data/lib/purecloudplatformclientv2/models/service_goal_template_list.rb +204 -0
- data/lib/purecloudplatformclientv2/models/service_goal_template_reference.rb +228 -0
- data/lib/purecloudplatformclientv2/models/{list_wrapper_forecast_source_day_pointer.rb → set_wrapper_route_path_request.rb} +2 -2
- data/lib/purecloudplatformclientv2/models/share_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/shift_trade_activity_preview_response.rb +280 -0
- data/lib/purecloudplatformclientv2/models/shift_trade_match_review_response.rb +284 -0
- data/lib/purecloudplatformclientv2/models/shift_trade_match_review_user_response.rb +306 -0
- data/lib/purecloudplatformclientv2/models/shift_trade_match_violation.rb +244 -0
- data/lib/purecloudplatformclientv2/models/shift_trade_preview_response.rb +204 -0
- data/lib/purecloudplatformclientv2/models/shift_trade_response.rb +2 -2
- data/lib/purecloudplatformclientv2/models/site_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/skill_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/sms_address_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/sms_phone_number_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/social_expression.rb +30 -4
- data/lib/purecloudplatformclientv2/models/source_planning_group_request.rb +239 -0
- data/lib/purecloudplatformclientv2/models/station_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/subject_division_grants_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/survey_form_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/system_prompt_asset_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/system_prompt_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/tag_value_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{user_schedules_partial_upload_request.rb → template_parameter.rb} +34 -16
- data/lib/purecloudplatformclientv2/models/test_message.rb +375 -0
- data/lib/purecloudplatformclientv2/models/text_message_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{time_off_request_lookup.rb → time_off_request.rb} +1 -1
- data/lib/purecloudplatformclientv2/models/{time_off_request_lookup_list.rb → time_off_request_listing.rb} +2 -2
- data/lib/purecloudplatformclientv2/models/time_zone_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/training_listing.rb +278 -0
- data/lib/purecloudplatformclientv2/models/transcription_settings.rb +30 -4
- data/lib/purecloudplatformclientv2/models/trunk_base_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/trunk_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/trunk_metabase_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/trust_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/trust_user_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/trustor_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/tts_engine_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/tts_voice_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/twitter_integration_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{intraday_queue.rb → update_business_unit_request.rb} +22 -24
- data/lib/purecloudplatformclientv2/models/update_business_unit_settings.rb +299 -0
- data/lib/purecloudplatformclientv2/models/{import_week_schedule_request.rb → update_coaching_appointment_request.rb} +60 -39
- data/lib/purecloudplatformclientv2/models/update_planning_group_request.rb +285 -0
- data/lib/purecloudplatformclientv2/models/update_service_goal_template.rb +311 -0
- data/lib/purecloudplatformclientv2/models/upload_url_request.rb +254 -0
- data/lib/purecloudplatformclientv2/models/upload_url_response.rb +230 -0
- data/lib/purecloudplatformclientv2/models/user_action_category_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/user_app_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/user_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/user_language_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/user_profile_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/user_queue_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/user_recording_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/{service_goal_group_list.rb → user_schedule_adherence_listing.rb} +10 -11
- data/lib/purecloudplatformclientv2/models/user_skill_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/validation_limits.rb +326 -0
- data/lib/purecloudplatformclientv2/models/value_wrapper_date.rb +203 -0
- data/lib/purecloudplatformclientv2/models/value_wrapper_string.rb +203 -0
- data/lib/purecloudplatformclientv2/models/video.rb +30 -4
- data/lib/purecloudplatformclientv2/models/voicemail_message_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/web_chat_member_info_entity_list.rb +23 -23
- data/lib/purecloudplatformclientv2/models/week_shift_trade_list_response.rb +203 -0
- data/lib/purecloudplatformclientv2/models/week_shift_trade_response.rb +228 -0
- data/lib/purecloudplatformclientv2/models/wem_learning_assignment_rule_run_topic_learning_assignment_rule_run_notification.rb +228 -0
- data/lib/purecloudplatformclientv2/models/wem_learning_assignment_rule_run_topic_learning_module_reference.rb +226 -0
- data/lib/purecloudplatformclientv2/models/wem_learning_assignment_rule_run_topic_wem_learning_assignments_created.rb +201 -0
- data/lib/purecloudplatformclientv2/models/wem_learning_assignment_topic_learning_assignment_notification.rb +440 -0
- data/lib/purecloudplatformclientv2/models/{intraday_performance_prediction_agent_data.rb → wem_learning_assignment_topic_learning_module_reference.rb} +33 -9
- data/lib/purecloudplatformclientv2/models/{partial_upload_response.rb → wem_learning_assignment_topic_user_reference.rb} +1 -2
- data/lib/purecloudplatformclientv2/models/{wfm_intraday_queue_listing.rb → wfm_intraday_planning_group_listing.rb} +6 -5
- data/lib/purecloudplatformclientv2/models/whats_app_integration_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/workspace_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/workspace_member_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/models/wrapup_code_entity_listing.rb +23 -23
- data/lib/purecloudplatformclientv2/version.rb +1 -1
- metadata +424 -120
- data/docs/AsyncWeekScheduleResponse.md +0 -16
- data/docs/CopyShortTermForecastRequest.md +0 -14
- data/docs/CopyWeekScheduleRequest.md +0 -14
- data/docs/CreateQueueMediaAssociationRequest.md +0 -15
- data/docs/CreateServiceGoalGroupRequest.md +0 -15
- data/docs/ForecastGenerationResult.md +0 -13
- data/docs/ForecastGenerationRouteGroupResult.md +0 -14
- data/docs/ForecastResultResponse.md +0 -14
- data/docs/GenerateShortTermForecastRequest.md +0 -13
- data/docs/GenerateShortTermForecastResponse.md +0 -16
- data/docs/GenerateWeekScheduleRequest.md +0 -14
- data/docs/GenerateWeekScheduleResponse.md +0 -15
- data/docs/ImportShortTermForecastRequest.md +0 -16
- data/docs/ImportWeekScheduleRequest.md +0 -17
- data/docs/IntradayDataGroup.md +0 -19
- data/docs/IntradayForecastData.md +0 -15
- data/docs/IntradayHistoricalAgentData.md +0 -14
- data/docs/IntradayHistoricalQueueData.md +0 -20
- data/docs/IntradayMetric.md +0 -14
- data/docs/IntradayPerformancePredictionAgentData.md +0 -13
- data/docs/IntradayPerformancePredictionQueueData.md +0 -15
- data/docs/IntradayQueryDataCommand.md +0 -17
- data/docs/IntradayQueue.md +0 -15
- data/docs/IntradayScheduleData.md +0 -14
- data/docs/ListWrapperForecastSourceDayPointer.md +0 -13
- data/docs/ListWrapperWfmForecastModification.md +0 -13
- data/docs/QueueMediaAssociation.md +0 -16
- data/docs/RescheduleRequest.md +0 -20
- data/docs/RescheduleResult.md +0 -13
- data/docs/ReschedulingOptionsResponse.md +0 -22
- data/docs/RouteGroup.md +0 -18
- data/docs/RouteGroupAttributes.md +0 -16
- data/docs/RouteGroupList.md +0 -14
- data/docs/SchedulingRunListResponse.md +0 -13
- data/docs/SchedulingRunResponse.md +0 -28
- data/docs/ServiceGoalGroup.md +0 -18
- data/docs/ServiceGoalGroupGoals.md +0 -15
- data/docs/ServiceGoalGroupList.md +0 -14
- data/docs/ShortTermForecast.md +0 -22
- data/docs/ShortTermForecastListResponse.md +0 -13
- data/docs/ShortTermForecastResponse.md +0 -15
- data/docs/SpeechTextAnalyticsApi.md +0 -80
- data/docs/TimeOffRequestEntityList.md +0 -13
- data/docs/TimeOffRequestLookupList.md +0 -13
- data/docs/TranscriptProperty.md +0 -15
- data/docs/UnscheduledAgentWarning.md +0 -14
- data/docs/UpdateWeekScheduleRequest.md +0 -21
- data/docs/UserSchedulesPartialUploadRequest.md +0 -13
- data/docs/WfmForecastModificationAttributes.md +0 -16
- data/docs/WfmIntradayQueueListing.md +0 -14
- data/lib/purecloudplatformclientv2/api/speech_text_analytics_api.rb +0 -102
- data/lib/purecloudplatformclientv2/models/intraday_forecast_data.rb +0 -254
- data/lib/purecloudplatformclientv2/models/intraday_historical_agent_data.rb +0 -228
- data/lib/purecloudplatformclientv2/models/intraday_schedule_data.rb +0 -228
- data/lib/purecloudplatformclientv2/models/unscheduled_agent_warning.rb +0 -242
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## PureCloud::IntradayPerformancePredictionData
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **service_level_percent** | **Float** | Percentage of interactions that meets service level target as defined in the matching service goal templates | [optional] |
|
|
11
|
+
| **average_speed_of_answer_seconds** | **Float** | Predicted average time in seconds it takes to answer an interaction once the interaction becomes available to be routed | [optional] |
|
|
12
|
+
| **occupancy_percent** | **Float** | Percentage of on-queue time for all agents in this group that are occupied handling interactions | [optional] |
|
|
13
|
+
{: class="table table-striped"}
|
|
14
|
+
|
|
15
|
+
|
|
@@ -0,0 +1,16 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: IntradayPlanningGroupRequest
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::IntradayPlanningGroupRequest
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **business_unit_date** | **Date** | Requested date in yyyy-MM-dd format. Dates are represented as an ISO-8601 string. For example: yyyy-MM-dd | |
|
|
11
|
+
| **categories** | **Array<String>** | The metric categories | |
|
|
12
|
+
| **planning_group_ids** | **Array<String>** | The IDs of the planning groups for which to fetch data. Omitting or passing an empty list will return all available planning groups | [optional] |
|
|
13
|
+
| **interval_length_minutes** | **Integer** | The period/interval in minutes for which to aggregate the data. Required, defaults to 15 | [optional] |
|
|
14
|
+
{: class="table table-striped"}
|
|
15
|
+
|
|
16
|
+
|
|
@@ -0,0 +1,14 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: ItemValidationLimits
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::ItemValidationLimits
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **min_length** | [**MinLength**](MinLength.html) | A structure denoting the system-imposed minimum string length (for text-based core types) or numeric values (for number-based) core types. For example, the validationLimits for a text-based core type specify the min/max values for a minimum string length (minLength) constraint supplied by a schemaauthor on a text field. Similarly, the maxLength's min/max specifies maximum string length constraint supplied by a schema author for the same field. | |
|
|
11
|
+
| **max_length** | [**MaxLength**](MaxLength.html) | A structure denoting the system-imposed minimum and maximum string length (for text-based core types) or numeric values (for number-based) core types. For example, the validationLimits for a text-based core type specify the min/max values for a minimum string length (minLength) constraint supplied by a schemaauthor on a text field. Similarly, the maxLength's min/max specifies maximum string length constraint supplied by a schema author for the same field. | |
|
|
12
|
+
{: class="table table-striped"}
|
|
13
|
+
|
|
14
|
+
|
data/docs/Items.md
ADDED
|
@@ -0,0 +1,14 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: Items
|
|
3
|
+
---
|
|
4
|
+
## PureCloud::Items
|
|
5
|
+
|
|
6
|
+
## Properties
|
|
7
|
+
|
|
8
|
+
|Name | Type | Description | Notes|
|
|
9
|
+
|------------ | ------------- | ------------- | -------------|
|
|
10
|
+
| **type** | **String** | | [optional] |
|
|
11
|
+
| **pattern** | **String** | | [optional] |
|
|
12
|
+
{: class="table table-striped"}
|
|
13
|
+
|
|
14
|
+
|
data/docs/JsonNode.md
CHANGED
|
@@ -15,8 +15,9 @@ title: JsonNode
|
|
|
15
15
|
| **value_node** | **BOOLEAN** | | [optional] |
|
|
16
16
|
| **container_node** | **BOOLEAN** | | [optional] |
|
|
17
17
|
| **missing_node** | **BOOLEAN** | | [optional] |
|
|
18
|
-
| **
|
|
18
|
+
| **pojo** | **BOOLEAN** | | [optional] |
|
|
19
19
|
| **floating_point_number** | **BOOLEAN** | | [optional] |
|
|
20
|
+
| **integral_number** | **BOOLEAN** | | [optional] |
|
|
20
21
|
| **short** | **BOOLEAN** | | [optional] |
|
|
21
22
|
| **int** | **BOOLEAN** | | [optional] |
|
|
22
23
|
| **long** | **BOOLEAN** | | [optional] |
|
|
@@ -25,7 +26,6 @@ title: JsonNode
|
|
|
25
26
|
| **big_integer** | **BOOLEAN** | | [optional] |
|
|
26
27
|
| **textual** | **BOOLEAN** | | [optional] |
|
|
27
28
|
| **binary** | **BOOLEAN** | | [optional] |
|
|
28
|
-
| **pojo** | **BOOLEAN** | | [optional] |
|
|
29
29
|
| **array** | **BOOLEAN** | | [optional] |
|
|
30
30
|
| **null** | **BOOLEAN** | | [optional] |
|
|
31
31
|
{: class="table table-striped"}
|
|
@@ -12,10 +12,10 @@ title: KeywordSetEntityListing
|
|
|
12
12
|
| **page_number** | **Integer** | | [optional] |
|
|
13
13
|
| **total** | **Integer** | | [optional] |
|
|
14
14
|
| **first_uri** | **String** | | [optional] |
|
|
15
|
-
| **previous_uri** | **String** | | [optional] |
|
|
16
|
-
| **last_uri** | **String** | | [optional] |
|
|
17
15
|
| **self_uri** | **String** | | [optional] |
|
|
18
16
|
| **next_uri** | **String** | | [optional] |
|
|
17
|
+
| **previous_uri** | **String** | | [optional] |
|
|
18
|
+
| **last_uri** | **String** | | [optional] |
|
|
19
19
|
| **page_count** | **Integer** | | [optional] |
|
|
20
20
|
{: class="table table-striped"}
|
|
21
21
|
|
|
@@ -0,0 +1,1528 @@
|
|
|
1
|
+
---
|
|
2
|
+
title: KnowledgeApi
|
|
3
|
+
---
|
|
4
|
+
|
|
5
|
+
## PureCloud::KnowledgeApi
|
|
6
|
+
|
|
7
|
+
All URIs are relative to *https://api.mypurecloud.com*
|
|
8
|
+
|
|
9
|
+
Method | Description
|
|
10
|
+
------------- | ------------- | -------------
|
|
11
|
+
[**delete_knowledge_knowledgebase**](KnowledgeApi.html#delete_knowledge_knowledgebase) | Delete knowledge base
|
|
12
|
+
[**delete_knowledge_knowledgebase_language_category**](KnowledgeApi.html#delete_knowledge_knowledgebase_language_category) | Delete category
|
|
13
|
+
[**delete_knowledge_knowledgebase_language_document**](KnowledgeApi.html#delete_knowledge_knowledgebase_language_document) | Delete document
|
|
14
|
+
[**get_knowledge_knowledgebase**](KnowledgeApi.html#get_knowledge_knowledgebase) | Get knowledge base
|
|
15
|
+
[**get_knowledge_knowledgebase_language_categories**](KnowledgeApi.html#get_knowledge_knowledgebase_language_categories) | Get categories
|
|
16
|
+
[**get_knowledge_knowledgebase_language_category**](KnowledgeApi.html#get_knowledge_knowledgebase_language_category) | Get category
|
|
17
|
+
[**get_knowledge_knowledgebase_language_document**](KnowledgeApi.html#get_knowledge_knowledgebase_language_document) | Get document
|
|
18
|
+
[**get_knowledge_knowledgebase_language_documents**](KnowledgeApi.html#get_knowledge_knowledgebase_language_documents) | Get documents
|
|
19
|
+
[**get_knowledge_knowledgebase_language_training**](KnowledgeApi.html#get_knowledge_knowledgebase_language_training) | Get training detail
|
|
20
|
+
[**get_knowledge_knowledgebase_language_trainings**](KnowledgeApi.html#get_knowledge_knowledgebase_language_trainings) | Get All trainings information for a knowledgebase
|
|
21
|
+
[**get_knowledge_knowledgebases**](KnowledgeApi.html#get_knowledge_knowledgebases) | Get knowledge bases
|
|
22
|
+
[**patch_knowledge_knowledgebase**](KnowledgeApi.html#patch_knowledge_knowledgebase) | Update knowledge base
|
|
23
|
+
[**patch_knowledge_knowledgebase_language_category**](KnowledgeApi.html#patch_knowledge_knowledgebase_language_category) | Update category
|
|
24
|
+
[**patch_knowledge_knowledgebase_language_document**](KnowledgeApi.html#patch_knowledge_knowledgebase_language_document) | Update document
|
|
25
|
+
[**patch_knowledge_knowledgebase_language_documents**](KnowledgeApi.html#patch_knowledge_knowledgebase_language_documents) | Update documents collection
|
|
26
|
+
[**post_knowledge_knowledgebase_language_categories**](KnowledgeApi.html#post_knowledge_knowledgebase_language_categories) | Create new category
|
|
27
|
+
[**post_knowledge_knowledgebase_language_documents**](KnowledgeApi.html#post_knowledge_knowledgebase_language_documents) | Create document
|
|
28
|
+
[**post_knowledge_knowledgebase_language_training_promote**](KnowledgeApi.html#post_knowledge_knowledgebase_language_training_promote) | Promote trained documents from draft state to active.
|
|
29
|
+
[**post_knowledge_knowledgebase_language_trainings**](KnowledgeApi.html#post_knowledge_knowledgebase_language_trainings) | Trigger training
|
|
30
|
+
[**post_knowledge_knowledgebase_search**](KnowledgeApi.html#post_knowledge_knowledgebase_search) | Search Documents
|
|
31
|
+
[**post_knowledge_knowledgebases**](KnowledgeApi.html#post_knowledge_knowledgebases) | Create new knowledge base
|
|
32
|
+
{: class="table table-striped"}
|
|
33
|
+
|
|
34
|
+
<a name="delete_knowledge_knowledgebase"></a>
|
|
35
|
+
|
|
36
|
+
## [**KnowledgeBase**](KnowledgeBase.html) delete_knowledge_knowledgebase(knowledge_base_id)
|
|
37
|
+
|
|
38
|
+
|
|
39
|
+
|
|
40
|
+
Delete knowledge base
|
|
41
|
+
|
|
42
|
+
|
|
43
|
+
|
|
44
|
+
Wraps DELETE /api/v2/knowledge/knowledgebases/{knowledgeBaseId}
|
|
45
|
+
|
|
46
|
+
Requires ALL permissions:
|
|
47
|
+
|
|
48
|
+
* knowledge:knowledgebase:delete
|
|
49
|
+
|
|
50
|
+
|
|
51
|
+
### Example
|
|
52
|
+
```{"language":"ruby"}
|
|
53
|
+
# load the gem
|
|
54
|
+
require 'purecloudplatformclientv2'
|
|
55
|
+
# setup authorization
|
|
56
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
57
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
58
|
+
environment = "mypurecloud.com"
|
|
59
|
+
|
|
60
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
61
|
+
|
|
62
|
+
PureCloud.configure do |config|
|
|
63
|
+
config.access_token = @authToken
|
|
64
|
+
end
|
|
65
|
+
|
|
66
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
67
|
+
|
|
68
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
69
|
+
|
|
70
|
+
|
|
71
|
+
begin
|
|
72
|
+
#Delete knowledge base
|
|
73
|
+
result = api_instance.delete_knowledge_knowledgebase(knowledge_base_id)
|
|
74
|
+
p result
|
|
75
|
+
rescue PureCloud::ApiError => e
|
|
76
|
+
puts "Exception when calling KnowledgeApi->delete_knowledge_knowledgebase: #{e}"
|
|
77
|
+
end
|
|
78
|
+
```
|
|
79
|
+
|
|
80
|
+
### Parameters
|
|
81
|
+
|
|
82
|
+
Name | Type | Description | Notes
|
|
83
|
+
------------- | ------------- | ------------- | -------------
|
|
84
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
85
|
+
{: class="table table-striped"}
|
|
86
|
+
|
|
87
|
+
|
|
88
|
+
### Return type
|
|
89
|
+
|
|
90
|
+
[**KnowledgeBase**](KnowledgeBase.html)
|
|
91
|
+
|
|
92
|
+
### HTTP request headers
|
|
93
|
+
|
|
94
|
+
- **Content-Type**: application/json
|
|
95
|
+
- **Accept**: application/json
|
|
96
|
+
|
|
97
|
+
|
|
98
|
+
|
|
99
|
+
<a name="delete_knowledge_knowledgebase_language_category"></a>
|
|
100
|
+
|
|
101
|
+
## [**KnowledgeCategory**](KnowledgeCategory.html) delete_knowledge_knowledgebase_language_category(category_id, knowledge_base_id, language_code)
|
|
102
|
+
|
|
103
|
+
|
|
104
|
+
|
|
105
|
+
Delete category
|
|
106
|
+
|
|
107
|
+
|
|
108
|
+
|
|
109
|
+
Wraps DELETE /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/categories/{categoryId}
|
|
110
|
+
|
|
111
|
+
Requires ALL permissions:
|
|
112
|
+
|
|
113
|
+
* knowledge:category:delete
|
|
114
|
+
|
|
115
|
+
|
|
116
|
+
### Example
|
|
117
|
+
```{"language":"ruby"}
|
|
118
|
+
# load the gem
|
|
119
|
+
require 'purecloudplatformclientv2'
|
|
120
|
+
# setup authorization
|
|
121
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
122
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
123
|
+
environment = "mypurecloud.com"
|
|
124
|
+
|
|
125
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
126
|
+
|
|
127
|
+
PureCloud.configure do |config|
|
|
128
|
+
config.access_token = @authToken
|
|
129
|
+
end
|
|
130
|
+
|
|
131
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
132
|
+
|
|
133
|
+
category_id = "category_id_example" # String | Category ID
|
|
134
|
+
|
|
135
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
136
|
+
|
|
137
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
138
|
+
|
|
139
|
+
|
|
140
|
+
begin
|
|
141
|
+
#Delete category
|
|
142
|
+
result = api_instance.delete_knowledge_knowledgebase_language_category(category_id, knowledge_base_id, language_code)
|
|
143
|
+
p result
|
|
144
|
+
rescue PureCloud::ApiError => e
|
|
145
|
+
puts "Exception when calling KnowledgeApi->delete_knowledge_knowledgebase_language_category: #{e}"
|
|
146
|
+
end
|
|
147
|
+
```
|
|
148
|
+
|
|
149
|
+
### Parameters
|
|
150
|
+
|
|
151
|
+
Name | Type | Description | Notes
|
|
152
|
+
------------- | ------------- | ------------- | -------------
|
|
153
|
+
**category_id** | **String**| Category ID | |
|
|
154
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
155
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
156
|
+
{: class="table table-striped"}
|
|
157
|
+
|
|
158
|
+
|
|
159
|
+
### Return type
|
|
160
|
+
|
|
161
|
+
[**KnowledgeCategory**](KnowledgeCategory.html)
|
|
162
|
+
|
|
163
|
+
### HTTP request headers
|
|
164
|
+
|
|
165
|
+
- **Content-Type**: application/json
|
|
166
|
+
- **Accept**: application/json
|
|
167
|
+
|
|
168
|
+
|
|
169
|
+
|
|
170
|
+
<a name="delete_knowledge_knowledgebase_language_document"></a>
|
|
171
|
+
|
|
172
|
+
## [**KnowledgeDocument**](KnowledgeDocument.html) delete_knowledge_knowledgebase_language_document(document_id, knowledge_base_id, language_code)
|
|
173
|
+
|
|
174
|
+
|
|
175
|
+
|
|
176
|
+
Delete document
|
|
177
|
+
|
|
178
|
+
|
|
179
|
+
|
|
180
|
+
Wraps DELETE /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/documents/{documentId}
|
|
181
|
+
|
|
182
|
+
Requires ALL permissions:
|
|
183
|
+
|
|
184
|
+
* knowledge:document:delete
|
|
185
|
+
|
|
186
|
+
|
|
187
|
+
### Example
|
|
188
|
+
```{"language":"ruby"}
|
|
189
|
+
# load the gem
|
|
190
|
+
require 'purecloudplatformclientv2'
|
|
191
|
+
# setup authorization
|
|
192
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
193
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
194
|
+
environment = "mypurecloud.com"
|
|
195
|
+
|
|
196
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
197
|
+
|
|
198
|
+
PureCloud.configure do |config|
|
|
199
|
+
config.access_token = @authToken
|
|
200
|
+
end
|
|
201
|
+
|
|
202
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
203
|
+
|
|
204
|
+
document_id = "document_id_example" # String | Document ID
|
|
205
|
+
|
|
206
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
207
|
+
|
|
208
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
209
|
+
|
|
210
|
+
|
|
211
|
+
begin
|
|
212
|
+
#Delete document
|
|
213
|
+
result = api_instance.delete_knowledge_knowledgebase_language_document(document_id, knowledge_base_id, language_code)
|
|
214
|
+
p result
|
|
215
|
+
rescue PureCloud::ApiError => e
|
|
216
|
+
puts "Exception when calling KnowledgeApi->delete_knowledge_knowledgebase_language_document: #{e}"
|
|
217
|
+
end
|
|
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|
+
```
|
|
219
|
+
|
|
220
|
+
### Parameters
|
|
221
|
+
|
|
222
|
+
Name | Type | Description | Notes
|
|
223
|
+
------------- | ------------- | ------------- | -------------
|
|
224
|
+
**document_id** | **String**| Document ID | |
|
|
225
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
226
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
227
|
+
{: class="table table-striped"}
|
|
228
|
+
|
|
229
|
+
|
|
230
|
+
### Return type
|
|
231
|
+
|
|
232
|
+
[**KnowledgeDocument**](KnowledgeDocument.html)
|
|
233
|
+
|
|
234
|
+
### HTTP request headers
|
|
235
|
+
|
|
236
|
+
- **Content-Type**: application/json
|
|
237
|
+
- **Accept**: application/json
|
|
238
|
+
|
|
239
|
+
|
|
240
|
+
|
|
241
|
+
<a name="get_knowledge_knowledgebase"></a>
|
|
242
|
+
|
|
243
|
+
## [**KnowledgeBase**](KnowledgeBase.html) get_knowledge_knowledgebase(knowledge_base_id)
|
|
244
|
+
|
|
245
|
+
|
|
246
|
+
|
|
247
|
+
Get knowledge base
|
|
248
|
+
|
|
249
|
+
|
|
250
|
+
|
|
251
|
+
Wraps GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}
|
|
252
|
+
|
|
253
|
+
Requires ALL permissions:
|
|
254
|
+
|
|
255
|
+
* knowledge:knowledgebase:view
|
|
256
|
+
|
|
257
|
+
|
|
258
|
+
### Example
|
|
259
|
+
```{"language":"ruby"}
|
|
260
|
+
# load the gem
|
|
261
|
+
require 'purecloudplatformclientv2'
|
|
262
|
+
# setup authorization
|
|
263
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
264
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
265
|
+
environment = "mypurecloud.com"
|
|
266
|
+
|
|
267
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
268
|
+
|
|
269
|
+
PureCloud.configure do |config|
|
|
270
|
+
config.access_token = @authToken
|
|
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|
+
end
|
|
272
|
+
|
|
273
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
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|
+
|
|
275
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
276
|
+
|
|
277
|
+
|
|
278
|
+
begin
|
|
279
|
+
#Get knowledge base
|
|
280
|
+
result = api_instance.get_knowledge_knowledgebase(knowledge_base_id)
|
|
281
|
+
p result
|
|
282
|
+
rescue PureCloud::ApiError => e
|
|
283
|
+
puts "Exception when calling KnowledgeApi->get_knowledge_knowledgebase: #{e}"
|
|
284
|
+
end
|
|
285
|
+
```
|
|
286
|
+
|
|
287
|
+
### Parameters
|
|
288
|
+
|
|
289
|
+
Name | Type | Description | Notes
|
|
290
|
+
------------- | ------------- | ------------- | -------------
|
|
291
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
292
|
+
{: class="table table-striped"}
|
|
293
|
+
|
|
294
|
+
|
|
295
|
+
### Return type
|
|
296
|
+
|
|
297
|
+
[**KnowledgeBase**](KnowledgeBase.html)
|
|
298
|
+
|
|
299
|
+
### HTTP request headers
|
|
300
|
+
|
|
301
|
+
- **Content-Type**: application/json
|
|
302
|
+
- **Accept**: application/json
|
|
303
|
+
|
|
304
|
+
|
|
305
|
+
|
|
306
|
+
<a name="get_knowledge_knowledgebase_language_categories"></a>
|
|
307
|
+
|
|
308
|
+
## [**CategoryListing**](CategoryListing.html) get_knowledge_knowledgebase_language_categories(knowledge_base_id, language_code, opts)
|
|
309
|
+
|
|
310
|
+
|
|
311
|
+
|
|
312
|
+
Get categories
|
|
313
|
+
|
|
314
|
+
|
|
315
|
+
|
|
316
|
+
Wraps GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/categories
|
|
317
|
+
|
|
318
|
+
Requires ALL permissions:
|
|
319
|
+
|
|
320
|
+
* knowledge:category:view
|
|
321
|
+
|
|
322
|
+
|
|
323
|
+
### Example
|
|
324
|
+
```{"language":"ruby"}
|
|
325
|
+
# load the gem
|
|
326
|
+
require 'purecloudplatformclientv2'
|
|
327
|
+
# setup authorization
|
|
328
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
329
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
330
|
+
environment = "mypurecloud.com"
|
|
331
|
+
|
|
332
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
333
|
+
|
|
334
|
+
PureCloud.configure do |config|
|
|
335
|
+
config.access_token = @authToken
|
|
336
|
+
end
|
|
337
|
+
|
|
338
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
339
|
+
|
|
340
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
341
|
+
|
|
342
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
343
|
+
|
|
344
|
+
opts = {
|
|
345
|
+
before: "before_example", # String | The cursor that points to the start of the set of entities that has been returned.
|
|
346
|
+
after: "after_example", # String | The cursor that points to the end of the set of entities that has been returned.
|
|
347
|
+
limit: "limit_example", # String | Number of entities to return. Maximum of 200.
|
|
348
|
+
page_size: "page_size_example" # String | Number of entities to return. Maximum of 200.
|
|
349
|
+
}
|
|
350
|
+
|
|
351
|
+
begin
|
|
352
|
+
#Get categories
|
|
353
|
+
result = api_instance.get_knowledge_knowledgebase_language_categories(knowledge_base_id, language_code, opts)
|
|
354
|
+
p result
|
|
355
|
+
rescue PureCloud::ApiError => e
|
|
356
|
+
puts "Exception when calling KnowledgeApi->get_knowledge_knowledgebase_language_categories: #{e}"
|
|
357
|
+
end
|
|
358
|
+
```
|
|
359
|
+
|
|
360
|
+
### Parameters
|
|
361
|
+
|
|
362
|
+
Name | Type | Description | Notes
|
|
363
|
+
------------- | ------------- | ------------- | -------------
|
|
364
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
365
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
366
|
+
**before** | **String**| The cursor that points to the start of the set of entities that has been returned. | [optional] |
|
|
367
|
+
**after** | **String**| The cursor that points to the end of the set of entities that has been returned. | [optional] |
|
|
368
|
+
**limit** | **String**| Number of entities to return. Maximum of 200. | [optional] |
|
|
369
|
+
**page_size** | **String**| Number of entities to return. Maximum of 200. | [optional] |
|
|
370
|
+
{: class="table table-striped"}
|
|
371
|
+
|
|
372
|
+
|
|
373
|
+
### Return type
|
|
374
|
+
|
|
375
|
+
[**CategoryListing**](CategoryListing.html)
|
|
376
|
+
|
|
377
|
+
### HTTP request headers
|
|
378
|
+
|
|
379
|
+
- **Content-Type**: application/json
|
|
380
|
+
- **Accept**: application/json
|
|
381
|
+
|
|
382
|
+
|
|
383
|
+
|
|
384
|
+
<a name="get_knowledge_knowledgebase_language_category"></a>
|
|
385
|
+
|
|
386
|
+
## [**KnowledgeExtendedCategory**](KnowledgeExtendedCategory.html) get_knowledge_knowledgebase_language_category(category_id, knowledge_base_id, language_code)
|
|
387
|
+
|
|
388
|
+
|
|
389
|
+
|
|
390
|
+
Get category
|
|
391
|
+
|
|
392
|
+
|
|
393
|
+
|
|
394
|
+
Wraps GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/categories/{categoryId}
|
|
395
|
+
|
|
396
|
+
Requires ALL permissions:
|
|
397
|
+
|
|
398
|
+
* knowledge:category:view
|
|
399
|
+
|
|
400
|
+
|
|
401
|
+
### Example
|
|
402
|
+
```{"language":"ruby"}
|
|
403
|
+
# load the gem
|
|
404
|
+
require 'purecloudplatformclientv2'
|
|
405
|
+
# setup authorization
|
|
406
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
407
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
408
|
+
environment = "mypurecloud.com"
|
|
409
|
+
|
|
410
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
411
|
+
|
|
412
|
+
PureCloud.configure do |config|
|
|
413
|
+
config.access_token = @authToken
|
|
414
|
+
end
|
|
415
|
+
|
|
416
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
417
|
+
|
|
418
|
+
category_id = "category_id_example" # String | Category ID
|
|
419
|
+
|
|
420
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
421
|
+
|
|
422
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
423
|
+
|
|
424
|
+
|
|
425
|
+
begin
|
|
426
|
+
#Get category
|
|
427
|
+
result = api_instance.get_knowledge_knowledgebase_language_category(category_id, knowledge_base_id, language_code)
|
|
428
|
+
p result
|
|
429
|
+
rescue PureCloud::ApiError => e
|
|
430
|
+
puts "Exception when calling KnowledgeApi->get_knowledge_knowledgebase_language_category: #{e}"
|
|
431
|
+
end
|
|
432
|
+
```
|
|
433
|
+
|
|
434
|
+
### Parameters
|
|
435
|
+
|
|
436
|
+
Name | Type | Description | Notes
|
|
437
|
+
------------- | ------------- | ------------- | -------------
|
|
438
|
+
**category_id** | **String**| Category ID | |
|
|
439
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
440
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
441
|
+
{: class="table table-striped"}
|
|
442
|
+
|
|
443
|
+
|
|
444
|
+
### Return type
|
|
445
|
+
|
|
446
|
+
[**KnowledgeExtendedCategory**](KnowledgeExtendedCategory.html)
|
|
447
|
+
|
|
448
|
+
### HTTP request headers
|
|
449
|
+
|
|
450
|
+
- **Content-Type**: application/json
|
|
451
|
+
- **Accept**: application/json
|
|
452
|
+
|
|
453
|
+
|
|
454
|
+
|
|
455
|
+
<a name="get_knowledge_knowledgebase_language_document"></a>
|
|
456
|
+
|
|
457
|
+
## [**KnowledgeDocument**](KnowledgeDocument.html) get_knowledge_knowledgebase_language_document(document_id, knowledge_base_id, language_code)
|
|
458
|
+
|
|
459
|
+
|
|
460
|
+
|
|
461
|
+
Get document
|
|
462
|
+
|
|
463
|
+
|
|
464
|
+
|
|
465
|
+
Wraps GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/documents/{documentId}
|
|
466
|
+
|
|
467
|
+
Requires ALL permissions:
|
|
468
|
+
|
|
469
|
+
* knowledge:document:view
|
|
470
|
+
|
|
471
|
+
|
|
472
|
+
### Example
|
|
473
|
+
```{"language":"ruby"}
|
|
474
|
+
# load the gem
|
|
475
|
+
require 'purecloudplatformclientv2'
|
|
476
|
+
# setup authorization
|
|
477
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
478
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
479
|
+
environment = "mypurecloud.com"
|
|
480
|
+
|
|
481
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
482
|
+
|
|
483
|
+
PureCloud.configure do |config|
|
|
484
|
+
config.access_token = @authToken
|
|
485
|
+
end
|
|
486
|
+
|
|
487
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
488
|
+
|
|
489
|
+
document_id = "document_id_example" # String | Document ID
|
|
490
|
+
|
|
491
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
492
|
+
|
|
493
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
494
|
+
|
|
495
|
+
|
|
496
|
+
begin
|
|
497
|
+
#Get document
|
|
498
|
+
result = api_instance.get_knowledge_knowledgebase_language_document(document_id, knowledge_base_id, language_code)
|
|
499
|
+
p result
|
|
500
|
+
rescue PureCloud::ApiError => e
|
|
501
|
+
puts "Exception when calling KnowledgeApi->get_knowledge_knowledgebase_language_document: #{e}"
|
|
502
|
+
end
|
|
503
|
+
```
|
|
504
|
+
|
|
505
|
+
### Parameters
|
|
506
|
+
|
|
507
|
+
Name | Type | Description | Notes
|
|
508
|
+
------------- | ------------- | ------------- | -------------
|
|
509
|
+
**document_id** | **String**| Document ID | |
|
|
510
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
511
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
512
|
+
{: class="table table-striped"}
|
|
513
|
+
|
|
514
|
+
|
|
515
|
+
### Return type
|
|
516
|
+
|
|
517
|
+
[**KnowledgeDocument**](KnowledgeDocument.html)
|
|
518
|
+
|
|
519
|
+
### HTTP request headers
|
|
520
|
+
|
|
521
|
+
- **Content-Type**: application/json
|
|
522
|
+
- **Accept**: application/json
|
|
523
|
+
|
|
524
|
+
|
|
525
|
+
|
|
526
|
+
<a name="get_knowledge_knowledgebase_language_documents"></a>
|
|
527
|
+
|
|
528
|
+
## [**DocumentListing**](DocumentListing.html) get_knowledge_knowledgebase_language_documents(knowledge_base_id, language_code, opts)
|
|
529
|
+
|
|
530
|
+
|
|
531
|
+
|
|
532
|
+
Get documents
|
|
533
|
+
|
|
534
|
+
|
|
535
|
+
|
|
536
|
+
Wraps GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/documents
|
|
537
|
+
|
|
538
|
+
Requires ALL permissions:
|
|
539
|
+
|
|
540
|
+
* knowledge:document:view
|
|
541
|
+
|
|
542
|
+
|
|
543
|
+
### Example
|
|
544
|
+
```{"language":"ruby"}
|
|
545
|
+
# load the gem
|
|
546
|
+
require 'purecloudplatformclientv2'
|
|
547
|
+
# setup authorization
|
|
548
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
549
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
550
|
+
environment = "mypurecloud.com"
|
|
551
|
+
|
|
552
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
553
|
+
|
|
554
|
+
PureCloud.configure do |config|
|
|
555
|
+
config.access_token = @authToken
|
|
556
|
+
end
|
|
557
|
+
|
|
558
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
559
|
+
|
|
560
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
561
|
+
|
|
562
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
563
|
+
|
|
564
|
+
opts = {
|
|
565
|
+
before: "before_example", # String | The cursor that points to the start of the set of entities that has been returned.
|
|
566
|
+
after: "after_example", # String | The cursor that points to the end of the set of entities that has been returned.
|
|
567
|
+
limit: "limit_example", # String | Number of entities to return. Maximum of 200.
|
|
568
|
+
page_size: "page_size_example", # String | Number of entities to return. Maximum of 200.
|
|
569
|
+
categories: "categories_example" # String | Filter by categories ids, comma separated values expected.
|
|
570
|
+
}
|
|
571
|
+
|
|
572
|
+
begin
|
|
573
|
+
#Get documents
|
|
574
|
+
result = api_instance.get_knowledge_knowledgebase_language_documents(knowledge_base_id, language_code, opts)
|
|
575
|
+
p result
|
|
576
|
+
rescue PureCloud::ApiError => e
|
|
577
|
+
puts "Exception when calling KnowledgeApi->get_knowledge_knowledgebase_language_documents: #{e}"
|
|
578
|
+
end
|
|
579
|
+
```
|
|
580
|
+
|
|
581
|
+
### Parameters
|
|
582
|
+
|
|
583
|
+
Name | Type | Description | Notes
|
|
584
|
+
------------- | ------------- | ------------- | -------------
|
|
585
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
586
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
587
|
+
**before** | **String**| The cursor that points to the start of the set of entities that has been returned. | [optional] |
|
|
588
|
+
**after** | **String**| The cursor that points to the end of the set of entities that has been returned. | [optional] |
|
|
589
|
+
**limit** | **String**| Number of entities to return. Maximum of 200. | [optional] |
|
|
590
|
+
**page_size** | **String**| Number of entities to return. Maximum of 200. | [optional] |
|
|
591
|
+
**categories** | **String**| Filter by categories ids, comma separated values expected. | [optional] |
|
|
592
|
+
{: class="table table-striped"}
|
|
593
|
+
|
|
594
|
+
|
|
595
|
+
### Return type
|
|
596
|
+
|
|
597
|
+
[**DocumentListing**](DocumentListing.html)
|
|
598
|
+
|
|
599
|
+
### HTTP request headers
|
|
600
|
+
|
|
601
|
+
- **Content-Type**: application/json
|
|
602
|
+
- **Accept**: application/json
|
|
603
|
+
|
|
604
|
+
|
|
605
|
+
|
|
606
|
+
<a name="get_knowledge_knowledgebase_language_training"></a>
|
|
607
|
+
|
|
608
|
+
## [**KnowledgeTraining**](KnowledgeTraining.html) get_knowledge_knowledgebase_language_training(knowledge_base_id, language_code, training_id)
|
|
609
|
+
|
|
610
|
+
|
|
611
|
+
|
|
612
|
+
Get training detail
|
|
613
|
+
|
|
614
|
+
|
|
615
|
+
|
|
616
|
+
Wraps GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/trainings/{trainingId}
|
|
617
|
+
|
|
618
|
+
Requires ALL permissions:
|
|
619
|
+
|
|
620
|
+
* knowledge:training:view
|
|
621
|
+
|
|
622
|
+
|
|
623
|
+
### Example
|
|
624
|
+
```{"language":"ruby"}
|
|
625
|
+
# load the gem
|
|
626
|
+
require 'purecloudplatformclientv2'
|
|
627
|
+
# setup authorization
|
|
628
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
629
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
630
|
+
environment = "mypurecloud.com"
|
|
631
|
+
|
|
632
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
633
|
+
|
|
634
|
+
PureCloud.configure do |config|
|
|
635
|
+
config.access_token = @authToken
|
|
636
|
+
end
|
|
637
|
+
|
|
638
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
639
|
+
|
|
640
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
641
|
+
|
|
642
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
643
|
+
|
|
644
|
+
training_id = "training_id_example" # String | Training ID
|
|
645
|
+
|
|
646
|
+
|
|
647
|
+
begin
|
|
648
|
+
#Get training detail
|
|
649
|
+
result = api_instance.get_knowledge_knowledgebase_language_training(knowledge_base_id, language_code, training_id)
|
|
650
|
+
p result
|
|
651
|
+
rescue PureCloud::ApiError => e
|
|
652
|
+
puts "Exception when calling KnowledgeApi->get_knowledge_knowledgebase_language_training: #{e}"
|
|
653
|
+
end
|
|
654
|
+
```
|
|
655
|
+
|
|
656
|
+
### Parameters
|
|
657
|
+
|
|
658
|
+
Name | Type | Description | Notes
|
|
659
|
+
------------- | ------------- | ------------- | -------------
|
|
660
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
661
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
662
|
+
**training_id** | **String**| Training ID | |
|
|
663
|
+
{: class="table table-striped"}
|
|
664
|
+
|
|
665
|
+
|
|
666
|
+
### Return type
|
|
667
|
+
|
|
668
|
+
[**KnowledgeTraining**](KnowledgeTraining.html)
|
|
669
|
+
|
|
670
|
+
### HTTP request headers
|
|
671
|
+
|
|
672
|
+
- **Content-Type**: application/json
|
|
673
|
+
- **Accept**: application/json
|
|
674
|
+
|
|
675
|
+
|
|
676
|
+
|
|
677
|
+
<a name="get_knowledge_knowledgebase_language_trainings"></a>
|
|
678
|
+
|
|
679
|
+
## [**TrainingListing**](TrainingListing.html) get_knowledge_knowledgebase_language_trainings(knowledge_base_id, language_code, opts)
|
|
680
|
+
|
|
681
|
+
|
|
682
|
+
|
|
683
|
+
Get All trainings information for a knowledgebase
|
|
684
|
+
|
|
685
|
+
|
|
686
|
+
|
|
687
|
+
Wraps GET /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/trainings
|
|
688
|
+
|
|
689
|
+
Requires ALL permissions:
|
|
690
|
+
|
|
691
|
+
* knowledge:training:view
|
|
692
|
+
|
|
693
|
+
|
|
694
|
+
### Example
|
|
695
|
+
```{"language":"ruby"}
|
|
696
|
+
# load the gem
|
|
697
|
+
require 'purecloudplatformclientv2'
|
|
698
|
+
# setup authorization
|
|
699
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
700
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
701
|
+
environment = "mypurecloud.com"
|
|
702
|
+
|
|
703
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
704
|
+
|
|
705
|
+
PureCloud.configure do |config|
|
|
706
|
+
config.access_token = @authToken
|
|
707
|
+
end
|
|
708
|
+
|
|
709
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
710
|
+
|
|
711
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
712
|
+
|
|
713
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
714
|
+
|
|
715
|
+
opts = {
|
|
716
|
+
before: "before_example", # String | The cursor that points to the start of the set of entities that has been returned.
|
|
717
|
+
after: "after_example", # String | The cursor that points to the end of the set of entities that has been returned.
|
|
718
|
+
limit: "limit_example", # String | Number of entities to return. Maximum of 200.
|
|
719
|
+
page_size: "page_size_example" # String | Number of entities to return. Maximum of 200.
|
|
720
|
+
}
|
|
721
|
+
|
|
722
|
+
begin
|
|
723
|
+
#Get All trainings information for a knowledgebase
|
|
724
|
+
result = api_instance.get_knowledge_knowledgebase_language_trainings(knowledge_base_id, language_code, opts)
|
|
725
|
+
p result
|
|
726
|
+
rescue PureCloud::ApiError => e
|
|
727
|
+
puts "Exception when calling KnowledgeApi->get_knowledge_knowledgebase_language_trainings: #{e}"
|
|
728
|
+
end
|
|
729
|
+
```
|
|
730
|
+
|
|
731
|
+
### Parameters
|
|
732
|
+
|
|
733
|
+
Name | Type | Description | Notes
|
|
734
|
+
------------- | ------------- | ------------- | -------------
|
|
735
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
736
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
737
|
+
**before** | **String**| The cursor that points to the start of the set of entities that has been returned. | [optional] |
|
|
738
|
+
**after** | **String**| The cursor that points to the end of the set of entities that has been returned. | [optional] |
|
|
739
|
+
**limit** | **String**| Number of entities to return. Maximum of 200. | [optional] |
|
|
740
|
+
**page_size** | **String**| Number of entities to return. Maximum of 200. | [optional] |
|
|
741
|
+
{: class="table table-striped"}
|
|
742
|
+
|
|
743
|
+
|
|
744
|
+
### Return type
|
|
745
|
+
|
|
746
|
+
[**TrainingListing**](TrainingListing.html)
|
|
747
|
+
|
|
748
|
+
### HTTP request headers
|
|
749
|
+
|
|
750
|
+
- **Content-Type**: application/json
|
|
751
|
+
- **Accept**: application/json
|
|
752
|
+
|
|
753
|
+
|
|
754
|
+
|
|
755
|
+
<a name="get_knowledge_knowledgebases"></a>
|
|
756
|
+
|
|
757
|
+
## [**KnowledgeBaseListing**](KnowledgeBaseListing.html) get_knowledge_knowledgebases(opts)
|
|
758
|
+
|
|
759
|
+
|
|
760
|
+
|
|
761
|
+
Get knowledge bases
|
|
762
|
+
|
|
763
|
+
|
|
764
|
+
|
|
765
|
+
Wraps GET /api/v2/knowledge/knowledgebases
|
|
766
|
+
|
|
767
|
+
Requires ALL permissions:
|
|
768
|
+
|
|
769
|
+
* knowledge:knowledgebase:view
|
|
770
|
+
|
|
771
|
+
|
|
772
|
+
### Example
|
|
773
|
+
```{"language":"ruby"}
|
|
774
|
+
# load the gem
|
|
775
|
+
require 'purecloudplatformclientv2'
|
|
776
|
+
# setup authorization
|
|
777
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
778
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
779
|
+
environment = "mypurecloud.com"
|
|
780
|
+
|
|
781
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
782
|
+
|
|
783
|
+
PureCloud.configure do |config|
|
|
784
|
+
config.access_token = @authToken
|
|
785
|
+
end
|
|
786
|
+
|
|
787
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
788
|
+
|
|
789
|
+
opts = {
|
|
790
|
+
before: "before_example", # String | The cursor that points to the start of the set of entities that has been returned.
|
|
791
|
+
after: "after_example", # String | The cursor that points to the end of the set of entities that has been returned.
|
|
792
|
+
limit: "limit_example", # String | Number of entities to return. Maximum of 200.
|
|
793
|
+
page_size: "page_size_example" # String | Number of entities to return. Maximum of 200.
|
|
794
|
+
}
|
|
795
|
+
|
|
796
|
+
begin
|
|
797
|
+
#Get knowledge bases
|
|
798
|
+
result = api_instance.get_knowledge_knowledgebases(opts)
|
|
799
|
+
p result
|
|
800
|
+
rescue PureCloud::ApiError => e
|
|
801
|
+
puts "Exception when calling KnowledgeApi->get_knowledge_knowledgebases: #{e}"
|
|
802
|
+
end
|
|
803
|
+
```
|
|
804
|
+
|
|
805
|
+
### Parameters
|
|
806
|
+
|
|
807
|
+
Name | Type | Description | Notes
|
|
808
|
+
------------- | ------------- | ------------- | -------------
|
|
809
|
+
**before** | **String**| The cursor that points to the start of the set of entities that has been returned. | [optional] |
|
|
810
|
+
**after** | **String**| The cursor that points to the end of the set of entities that has been returned. | [optional] |
|
|
811
|
+
**limit** | **String**| Number of entities to return. Maximum of 200. | [optional] |
|
|
812
|
+
**page_size** | **String**| Number of entities to return. Maximum of 200. | [optional] |
|
|
813
|
+
{: class="table table-striped"}
|
|
814
|
+
|
|
815
|
+
|
|
816
|
+
### Return type
|
|
817
|
+
|
|
818
|
+
[**KnowledgeBaseListing**](KnowledgeBaseListing.html)
|
|
819
|
+
|
|
820
|
+
### HTTP request headers
|
|
821
|
+
|
|
822
|
+
- **Content-Type**: application/json
|
|
823
|
+
- **Accept**: application/json
|
|
824
|
+
|
|
825
|
+
|
|
826
|
+
|
|
827
|
+
<a name="patch_knowledge_knowledgebase"></a>
|
|
828
|
+
|
|
829
|
+
## [**KnowledgeBase**](KnowledgeBase.html) patch_knowledge_knowledgebase(knowledge_base_id, body)
|
|
830
|
+
|
|
831
|
+
|
|
832
|
+
|
|
833
|
+
Update knowledge base
|
|
834
|
+
|
|
835
|
+
|
|
836
|
+
|
|
837
|
+
Wraps PATCH /api/v2/knowledge/knowledgebases/{knowledgeBaseId}
|
|
838
|
+
|
|
839
|
+
Requires ALL permissions:
|
|
840
|
+
|
|
841
|
+
* knowledge:knowledgebase:edit
|
|
842
|
+
|
|
843
|
+
|
|
844
|
+
### Example
|
|
845
|
+
```{"language":"ruby"}
|
|
846
|
+
# load the gem
|
|
847
|
+
require 'purecloudplatformclientv2'
|
|
848
|
+
# setup authorization
|
|
849
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
850
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
851
|
+
environment = "mypurecloud.com"
|
|
852
|
+
|
|
853
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
854
|
+
|
|
855
|
+
PureCloud.configure do |config|
|
|
856
|
+
config.access_token = @authToken
|
|
857
|
+
end
|
|
858
|
+
|
|
859
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
860
|
+
|
|
861
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
862
|
+
|
|
863
|
+
body = PureCloud::KnowledgeBase.new # KnowledgeBase |
|
|
864
|
+
|
|
865
|
+
|
|
866
|
+
begin
|
|
867
|
+
#Update knowledge base
|
|
868
|
+
result = api_instance.patch_knowledge_knowledgebase(knowledge_base_id, body)
|
|
869
|
+
p result
|
|
870
|
+
rescue PureCloud::ApiError => e
|
|
871
|
+
puts "Exception when calling KnowledgeApi->patch_knowledge_knowledgebase: #{e}"
|
|
872
|
+
end
|
|
873
|
+
```
|
|
874
|
+
|
|
875
|
+
### Parameters
|
|
876
|
+
|
|
877
|
+
Name | Type | Description | Notes
|
|
878
|
+
------------- | ------------- | ------------- | -------------
|
|
879
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
880
|
+
**body** | [**KnowledgeBase**](KnowledgeBase.html)| | |
|
|
881
|
+
{: class="table table-striped"}
|
|
882
|
+
|
|
883
|
+
|
|
884
|
+
### Return type
|
|
885
|
+
|
|
886
|
+
[**KnowledgeBase**](KnowledgeBase.html)
|
|
887
|
+
|
|
888
|
+
### HTTP request headers
|
|
889
|
+
|
|
890
|
+
- **Content-Type**: application/json
|
|
891
|
+
- **Accept**: application/json
|
|
892
|
+
|
|
893
|
+
|
|
894
|
+
|
|
895
|
+
<a name="patch_knowledge_knowledgebase_language_category"></a>
|
|
896
|
+
|
|
897
|
+
## [**KnowledgeExtendedCategory**](KnowledgeExtendedCategory.html) patch_knowledge_knowledgebase_language_category(category_id, knowledge_base_id, language_code, body)
|
|
898
|
+
|
|
899
|
+
|
|
900
|
+
|
|
901
|
+
Update category
|
|
902
|
+
|
|
903
|
+
|
|
904
|
+
|
|
905
|
+
Wraps PATCH /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/categories/{categoryId}
|
|
906
|
+
|
|
907
|
+
Requires ALL permissions:
|
|
908
|
+
|
|
909
|
+
* knowledge:category:edit
|
|
910
|
+
|
|
911
|
+
|
|
912
|
+
### Example
|
|
913
|
+
```{"language":"ruby"}
|
|
914
|
+
# load the gem
|
|
915
|
+
require 'purecloudplatformclientv2'
|
|
916
|
+
# setup authorization
|
|
917
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
918
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
919
|
+
environment = "mypurecloud.com"
|
|
920
|
+
|
|
921
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
922
|
+
|
|
923
|
+
PureCloud.configure do |config|
|
|
924
|
+
config.access_token = @authToken
|
|
925
|
+
end
|
|
926
|
+
|
|
927
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
928
|
+
|
|
929
|
+
category_id = "category_id_example" # String | Category ID
|
|
930
|
+
|
|
931
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
932
|
+
|
|
933
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
934
|
+
|
|
935
|
+
body = PureCloud::KnowledgeCategoryRequest.new # KnowledgeCategoryRequest |
|
|
936
|
+
|
|
937
|
+
|
|
938
|
+
begin
|
|
939
|
+
#Update category
|
|
940
|
+
result = api_instance.patch_knowledge_knowledgebase_language_category(category_id, knowledge_base_id, language_code, body)
|
|
941
|
+
p result
|
|
942
|
+
rescue PureCloud::ApiError => e
|
|
943
|
+
puts "Exception when calling KnowledgeApi->patch_knowledge_knowledgebase_language_category: #{e}"
|
|
944
|
+
end
|
|
945
|
+
```
|
|
946
|
+
|
|
947
|
+
### Parameters
|
|
948
|
+
|
|
949
|
+
Name | Type | Description | Notes
|
|
950
|
+
------------- | ------------- | ------------- | -------------
|
|
951
|
+
**category_id** | **String**| Category ID | |
|
|
952
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
953
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
954
|
+
**body** | [**KnowledgeCategoryRequest**](KnowledgeCategoryRequest.html)| | |
|
|
955
|
+
{: class="table table-striped"}
|
|
956
|
+
|
|
957
|
+
|
|
958
|
+
### Return type
|
|
959
|
+
|
|
960
|
+
[**KnowledgeExtendedCategory**](KnowledgeExtendedCategory.html)
|
|
961
|
+
|
|
962
|
+
### HTTP request headers
|
|
963
|
+
|
|
964
|
+
- **Content-Type**: application/json
|
|
965
|
+
- **Accept**: application/json
|
|
966
|
+
|
|
967
|
+
|
|
968
|
+
|
|
969
|
+
<a name="patch_knowledge_knowledgebase_language_document"></a>
|
|
970
|
+
|
|
971
|
+
## [**KnowledgeDocument**](KnowledgeDocument.html) patch_knowledge_knowledgebase_language_document(document_id, knowledge_base_id, language_code, body)
|
|
972
|
+
|
|
973
|
+
|
|
974
|
+
|
|
975
|
+
Update document
|
|
976
|
+
|
|
977
|
+
|
|
978
|
+
|
|
979
|
+
Wraps PATCH /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/documents/{documentId}
|
|
980
|
+
|
|
981
|
+
Requires ALL permissions:
|
|
982
|
+
|
|
983
|
+
* knowledge:document:edit
|
|
984
|
+
|
|
985
|
+
|
|
986
|
+
### Example
|
|
987
|
+
```{"language":"ruby"}
|
|
988
|
+
# load the gem
|
|
989
|
+
require 'purecloudplatformclientv2'
|
|
990
|
+
# setup authorization
|
|
991
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
992
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
993
|
+
environment = "mypurecloud.com"
|
|
994
|
+
|
|
995
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
996
|
+
|
|
997
|
+
PureCloud.configure do |config|
|
|
998
|
+
config.access_token = @authToken
|
|
999
|
+
end
|
|
1000
|
+
|
|
1001
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
1002
|
+
|
|
1003
|
+
document_id = "document_id_example" # String | Document ID
|
|
1004
|
+
|
|
1005
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
1006
|
+
|
|
1007
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
1008
|
+
|
|
1009
|
+
body = PureCloud::KnowledgeDocumentRequest.new # KnowledgeDocumentRequest |
|
|
1010
|
+
|
|
1011
|
+
|
|
1012
|
+
begin
|
|
1013
|
+
#Update document
|
|
1014
|
+
result = api_instance.patch_knowledge_knowledgebase_language_document(document_id, knowledge_base_id, language_code, body)
|
|
1015
|
+
p result
|
|
1016
|
+
rescue PureCloud::ApiError => e
|
|
1017
|
+
puts "Exception when calling KnowledgeApi->patch_knowledge_knowledgebase_language_document: #{e}"
|
|
1018
|
+
end
|
|
1019
|
+
```
|
|
1020
|
+
|
|
1021
|
+
### Parameters
|
|
1022
|
+
|
|
1023
|
+
Name | Type | Description | Notes
|
|
1024
|
+
------------- | ------------- | ------------- | -------------
|
|
1025
|
+
**document_id** | **String**| Document ID | |
|
|
1026
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
1027
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
1028
|
+
**body** | [**KnowledgeDocumentRequest**](KnowledgeDocumentRequest.html)| | |
|
|
1029
|
+
{: class="table table-striped"}
|
|
1030
|
+
|
|
1031
|
+
|
|
1032
|
+
### Return type
|
|
1033
|
+
|
|
1034
|
+
[**KnowledgeDocument**](KnowledgeDocument.html)
|
|
1035
|
+
|
|
1036
|
+
### HTTP request headers
|
|
1037
|
+
|
|
1038
|
+
- **Content-Type**: application/json
|
|
1039
|
+
- **Accept**: application/json
|
|
1040
|
+
|
|
1041
|
+
|
|
1042
|
+
|
|
1043
|
+
<a name="patch_knowledge_knowledgebase_language_documents"></a>
|
|
1044
|
+
|
|
1045
|
+
## [**DocumentListing**](DocumentListing.html) patch_knowledge_knowledgebase_language_documents(knowledge_base_id, language_code, body)
|
|
1046
|
+
|
|
1047
|
+
|
|
1048
|
+
|
|
1049
|
+
Update documents collection
|
|
1050
|
+
|
|
1051
|
+
|
|
1052
|
+
|
|
1053
|
+
Wraps PATCH /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/documents
|
|
1054
|
+
|
|
1055
|
+
Requires ALL permissions:
|
|
1056
|
+
|
|
1057
|
+
* knowledge:document:edit
|
|
1058
|
+
|
|
1059
|
+
|
|
1060
|
+
### Example
|
|
1061
|
+
```{"language":"ruby"}
|
|
1062
|
+
# load the gem
|
|
1063
|
+
require 'purecloudplatformclientv2'
|
|
1064
|
+
# setup authorization
|
|
1065
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1066
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1067
|
+
environment = "mypurecloud.com"
|
|
1068
|
+
|
|
1069
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1070
|
+
|
|
1071
|
+
PureCloud.configure do |config|
|
|
1072
|
+
config.access_token = @authToken
|
|
1073
|
+
end
|
|
1074
|
+
|
|
1075
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
1076
|
+
|
|
1077
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
1078
|
+
|
|
1079
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
1080
|
+
|
|
1081
|
+
body = [PureCloud::KnowledgeDocumentBulkRequest.new] # Array<KnowledgeDocumentBulkRequest> |
|
|
1082
|
+
|
|
1083
|
+
|
|
1084
|
+
begin
|
|
1085
|
+
#Update documents collection
|
|
1086
|
+
result = api_instance.patch_knowledge_knowledgebase_language_documents(knowledge_base_id, language_code, body)
|
|
1087
|
+
p result
|
|
1088
|
+
rescue PureCloud::ApiError => e
|
|
1089
|
+
puts "Exception when calling KnowledgeApi->patch_knowledge_knowledgebase_language_documents: #{e}"
|
|
1090
|
+
end
|
|
1091
|
+
```
|
|
1092
|
+
|
|
1093
|
+
### Parameters
|
|
1094
|
+
|
|
1095
|
+
Name | Type | Description | Notes
|
|
1096
|
+
------------- | ------------- | ------------- | -------------
|
|
1097
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
1098
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
1099
|
+
**body** | [**Array<KnowledgeDocumentBulkRequest>**](KnowledgeDocumentBulkRequest.html)| | |
|
|
1100
|
+
{: class="table table-striped"}
|
|
1101
|
+
|
|
1102
|
+
|
|
1103
|
+
### Return type
|
|
1104
|
+
|
|
1105
|
+
[**DocumentListing**](DocumentListing.html)
|
|
1106
|
+
|
|
1107
|
+
### HTTP request headers
|
|
1108
|
+
|
|
1109
|
+
- **Content-Type**: application/json
|
|
1110
|
+
- **Accept**: application/json
|
|
1111
|
+
|
|
1112
|
+
|
|
1113
|
+
|
|
1114
|
+
<a name="post_knowledge_knowledgebase_language_categories"></a>
|
|
1115
|
+
|
|
1116
|
+
## [**KnowledgeExtendedCategory**](KnowledgeExtendedCategory.html) post_knowledge_knowledgebase_language_categories(knowledge_base_id, language_code, body)
|
|
1117
|
+
|
|
1118
|
+
|
|
1119
|
+
|
|
1120
|
+
Create new category
|
|
1121
|
+
|
|
1122
|
+
|
|
1123
|
+
|
|
1124
|
+
Wraps POST /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/categories
|
|
1125
|
+
|
|
1126
|
+
Requires ALL permissions:
|
|
1127
|
+
|
|
1128
|
+
* knowledge:category:add
|
|
1129
|
+
|
|
1130
|
+
|
|
1131
|
+
### Example
|
|
1132
|
+
```{"language":"ruby"}
|
|
1133
|
+
# load the gem
|
|
1134
|
+
require 'purecloudplatformclientv2'
|
|
1135
|
+
# setup authorization
|
|
1136
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1137
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1138
|
+
environment = "mypurecloud.com"
|
|
1139
|
+
|
|
1140
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1141
|
+
|
|
1142
|
+
PureCloud.configure do |config|
|
|
1143
|
+
config.access_token = @authToken
|
|
1144
|
+
end
|
|
1145
|
+
|
|
1146
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
1147
|
+
|
|
1148
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
1149
|
+
|
|
1150
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
1151
|
+
|
|
1152
|
+
body = PureCloud::KnowledgeCategoryRequest.new # KnowledgeCategoryRequest |
|
|
1153
|
+
|
|
1154
|
+
|
|
1155
|
+
begin
|
|
1156
|
+
#Create new category
|
|
1157
|
+
result = api_instance.post_knowledge_knowledgebase_language_categories(knowledge_base_id, language_code, body)
|
|
1158
|
+
p result
|
|
1159
|
+
rescue PureCloud::ApiError => e
|
|
1160
|
+
puts "Exception when calling KnowledgeApi->post_knowledge_knowledgebase_language_categories: #{e}"
|
|
1161
|
+
end
|
|
1162
|
+
```
|
|
1163
|
+
|
|
1164
|
+
### Parameters
|
|
1165
|
+
|
|
1166
|
+
Name | Type | Description | Notes
|
|
1167
|
+
------------- | ------------- | ------------- | -------------
|
|
1168
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
1169
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
1170
|
+
**body** | [**KnowledgeCategoryRequest**](KnowledgeCategoryRequest.html)| | |
|
|
1171
|
+
{: class="table table-striped"}
|
|
1172
|
+
|
|
1173
|
+
|
|
1174
|
+
### Return type
|
|
1175
|
+
|
|
1176
|
+
[**KnowledgeExtendedCategory**](KnowledgeExtendedCategory.html)
|
|
1177
|
+
|
|
1178
|
+
### HTTP request headers
|
|
1179
|
+
|
|
1180
|
+
- **Content-Type**: application/json
|
|
1181
|
+
- **Accept**: application/json
|
|
1182
|
+
|
|
1183
|
+
|
|
1184
|
+
|
|
1185
|
+
<a name="post_knowledge_knowledgebase_language_documents"></a>
|
|
1186
|
+
|
|
1187
|
+
## [**KnowledgeDocument**](KnowledgeDocument.html) post_knowledge_knowledgebase_language_documents(knowledge_base_id, language_code, body)
|
|
1188
|
+
|
|
1189
|
+
|
|
1190
|
+
|
|
1191
|
+
Create document
|
|
1192
|
+
|
|
1193
|
+
|
|
1194
|
+
|
|
1195
|
+
Wraps POST /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/documents
|
|
1196
|
+
|
|
1197
|
+
Requires ALL permissions:
|
|
1198
|
+
|
|
1199
|
+
* knowledge:document:add
|
|
1200
|
+
|
|
1201
|
+
|
|
1202
|
+
### Example
|
|
1203
|
+
```{"language":"ruby"}
|
|
1204
|
+
# load the gem
|
|
1205
|
+
require 'purecloudplatformclientv2'
|
|
1206
|
+
# setup authorization
|
|
1207
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1208
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1209
|
+
environment = "mypurecloud.com"
|
|
1210
|
+
|
|
1211
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1212
|
+
|
|
1213
|
+
PureCloud.configure do |config|
|
|
1214
|
+
config.access_token = @authToken
|
|
1215
|
+
end
|
|
1216
|
+
|
|
1217
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
1218
|
+
|
|
1219
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
1220
|
+
|
|
1221
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
1222
|
+
|
|
1223
|
+
body = PureCloud::KnowledgeDocumentRequest.new # KnowledgeDocumentRequest |
|
|
1224
|
+
|
|
1225
|
+
|
|
1226
|
+
begin
|
|
1227
|
+
#Create document
|
|
1228
|
+
result = api_instance.post_knowledge_knowledgebase_language_documents(knowledge_base_id, language_code, body)
|
|
1229
|
+
p result
|
|
1230
|
+
rescue PureCloud::ApiError => e
|
|
1231
|
+
puts "Exception when calling KnowledgeApi->post_knowledge_knowledgebase_language_documents: #{e}"
|
|
1232
|
+
end
|
|
1233
|
+
```
|
|
1234
|
+
|
|
1235
|
+
### Parameters
|
|
1236
|
+
|
|
1237
|
+
Name | Type | Description | Notes
|
|
1238
|
+
------------- | ------------- | ------------- | -------------
|
|
1239
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
1240
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
1241
|
+
**body** | [**KnowledgeDocumentRequest**](KnowledgeDocumentRequest.html)| | |
|
|
1242
|
+
{: class="table table-striped"}
|
|
1243
|
+
|
|
1244
|
+
|
|
1245
|
+
### Return type
|
|
1246
|
+
|
|
1247
|
+
[**KnowledgeDocument**](KnowledgeDocument.html)
|
|
1248
|
+
|
|
1249
|
+
### HTTP request headers
|
|
1250
|
+
|
|
1251
|
+
- **Content-Type**: application/json
|
|
1252
|
+
- **Accept**: application/json
|
|
1253
|
+
|
|
1254
|
+
|
|
1255
|
+
|
|
1256
|
+
<a name="post_knowledge_knowledgebase_language_training_promote"></a>
|
|
1257
|
+
|
|
1258
|
+
## [**KnowledgeTraining**](KnowledgeTraining.html) post_knowledge_knowledgebase_language_training_promote(knowledge_base_id, language_code, training_id)
|
|
1259
|
+
|
|
1260
|
+
|
|
1261
|
+
|
|
1262
|
+
Promote trained documents from draft state to active.
|
|
1263
|
+
|
|
1264
|
+
|
|
1265
|
+
|
|
1266
|
+
Wraps POST /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/trainings/{trainingId}/promote
|
|
1267
|
+
|
|
1268
|
+
Requires ALL permissions:
|
|
1269
|
+
|
|
1270
|
+
* knowledge:training:edit
|
|
1271
|
+
|
|
1272
|
+
|
|
1273
|
+
### Example
|
|
1274
|
+
```{"language":"ruby"}
|
|
1275
|
+
# load the gem
|
|
1276
|
+
require 'purecloudplatformclientv2'
|
|
1277
|
+
# setup authorization
|
|
1278
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1279
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1280
|
+
environment = "mypurecloud.com"
|
|
1281
|
+
|
|
1282
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1283
|
+
|
|
1284
|
+
PureCloud.configure do |config|
|
|
1285
|
+
config.access_token = @authToken
|
|
1286
|
+
end
|
|
1287
|
+
|
|
1288
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
1289
|
+
|
|
1290
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
1291
|
+
|
|
1292
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
1293
|
+
|
|
1294
|
+
training_id = "training_id_example" # String | Training ID
|
|
1295
|
+
|
|
1296
|
+
|
|
1297
|
+
begin
|
|
1298
|
+
#Promote trained documents from draft state to active.
|
|
1299
|
+
result = api_instance.post_knowledge_knowledgebase_language_training_promote(knowledge_base_id, language_code, training_id)
|
|
1300
|
+
p result
|
|
1301
|
+
rescue PureCloud::ApiError => e
|
|
1302
|
+
puts "Exception when calling KnowledgeApi->post_knowledge_knowledgebase_language_training_promote: #{e}"
|
|
1303
|
+
end
|
|
1304
|
+
```
|
|
1305
|
+
|
|
1306
|
+
### Parameters
|
|
1307
|
+
|
|
1308
|
+
Name | Type | Description | Notes
|
|
1309
|
+
------------- | ------------- | ------------- | -------------
|
|
1310
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
1311
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
1312
|
+
**training_id** | **String**| Training ID | |
|
|
1313
|
+
{: class="table table-striped"}
|
|
1314
|
+
|
|
1315
|
+
|
|
1316
|
+
### Return type
|
|
1317
|
+
|
|
1318
|
+
[**KnowledgeTraining**](KnowledgeTraining.html)
|
|
1319
|
+
|
|
1320
|
+
### HTTP request headers
|
|
1321
|
+
|
|
1322
|
+
- **Content-Type**: application/json
|
|
1323
|
+
- **Accept**: application/json
|
|
1324
|
+
|
|
1325
|
+
|
|
1326
|
+
|
|
1327
|
+
<a name="post_knowledge_knowledgebase_language_trainings"></a>
|
|
1328
|
+
|
|
1329
|
+
## [**KnowledgeTraining**](KnowledgeTraining.html) post_knowledge_knowledgebase_language_trainings(knowledge_base_id, language_code)
|
|
1330
|
+
|
|
1331
|
+
|
|
1332
|
+
|
|
1333
|
+
Trigger training
|
|
1334
|
+
|
|
1335
|
+
|
|
1336
|
+
|
|
1337
|
+
Wraps POST /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/languages/{languageCode}/trainings
|
|
1338
|
+
|
|
1339
|
+
Requires ALL permissions:
|
|
1340
|
+
|
|
1341
|
+
* knowledge:training:create
|
|
1342
|
+
|
|
1343
|
+
|
|
1344
|
+
### Example
|
|
1345
|
+
```{"language":"ruby"}
|
|
1346
|
+
# load the gem
|
|
1347
|
+
require 'purecloudplatformclientv2'
|
|
1348
|
+
# setup authorization
|
|
1349
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1350
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1351
|
+
environment = "mypurecloud.com"
|
|
1352
|
+
|
|
1353
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1354
|
+
|
|
1355
|
+
PureCloud.configure do |config|
|
|
1356
|
+
config.access_token = @authToken
|
|
1357
|
+
end
|
|
1358
|
+
|
|
1359
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
1360
|
+
|
|
1361
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
1362
|
+
|
|
1363
|
+
language_code = "en-US" # String | Language code, format: iso2-LOCALE
|
|
1364
|
+
|
|
1365
|
+
|
|
1366
|
+
begin
|
|
1367
|
+
#Trigger training
|
|
1368
|
+
result = api_instance.post_knowledge_knowledgebase_language_trainings(knowledge_base_id, language_code)
|
|
1369
|
+
p result
|
|
1370
|
+
rescue PureCloud::ApiError => e
|
|
1371
|
+
puts "Exception when calling KnowledgeApi->post_knowledge_knowledgebase_language_trainings: #{e}"
|
|
1372
|
+
end
|
|
1373
|
+
```
|
|
1374
|
+
|
|
1375
|
+
### Parameters
|
|
1376
|
+
|
|
1377
|
+
Name | Type | Description | Notes
|
|
1378
|
+
------------- | ------------- | ------------- | -------------
|
|
1379
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
1380
|
+
**language_code** | **String**| Language code, format: iso2-LOCALE | <br />**Values**: en-US |
|
|
1381
|
+
{: class="table table-striped"}
|
|
1382
|
+
|
|
1383
|
+
|
|
1384
|
+
### Return type
|
|
1385
|
+
|
|
1386
|
+
[**KnowledgeTraining**](KnowledgeTraining.html)
|
|
1387
|
+
|
|
1388
|
+
### HTTP request headers
|
|
1389
|
+
|
|
1390
|
+
- **Content-Type**: application/json
|
|
1391
|
+
- **Accept**: application/json
|
|
1392
|
+
|
|
1393
|
+
|
|
1394
|
+
|
|
1395
|
+
<a name="post_knowledge_knowledgebase_search"></a>
|
|
1396
|
+
|
|
1397
|
+
## [**KnowledgeSearchResponse**](KnowledgeSearchResponse.html) post_knowledge_knowledgebase_search(knowledge_base_id, opts)
|
|
1398
|
+
|
|
1399
|
+
|
|
1400
|
+
|
|
1401
|
+
Search Documents
|
|
1402
|
+
|
|
1403
|
+
|
|
1404
|
+
|
|
1405
|
+
Wraps POST /api/v2/knowledge/knowledgebases/{knowledgeBaseId}/search
|
|
1406
|
+
|
|
1407
|
+
Requires ALL permissions:
|
|
1408
|
+
|
|
1409
|
+
* knowledge:knowledgebase:search
|
|
1410
|
+
|
|
1411
|
+
|
|
1412
|
+
### Example
|
|
1413
|
+
```{"language":"ruby"}
|
|
1414
|
+
# load the gem
|
|
1415
|
+
require 'purecloudplatformclientv2'
|
|
1416
|
+
# setup authorization
|
|
1417
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1418
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1419
|
+
environment = "mypurecloud.com"
|
|
1420
|
+
|
|
1421
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1422
|
+
|
|
1423
|
+
PureCloud.configure do |config|
|
|
1424
|
+
config.access_token = @authToken
|
|
1425
|
+
end
|
|
1426
|
+
|
|
1427
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
1428
|
+
|
|
1429
|
+
knowledge_base_id = "knowledge_base_id_example" # String | Knowledge base ID
|
|
1430
|
+
|
|
1431
|
+
opts = {
|
|
1432
|
+
body: PureCloud::KnowledgeSearchRequest.new # KnowledgeSearchRequest |
|
|
1433
|
+
}
|
|
1434
|
+
|
|
1435
|
+
begin
|
|
1436
|
+
#Search Documents
|
|
1437
|
+
result = api_instance.post_knowledge_knowledgebase_search(knowledge_base_id, opts)
|
|
1438
|
+
p result
|
|
1439
|
+
rescue PureCloud::ApiError => e
|
|
1440
|
+
puts "Exception when calling KnowledgeApi->post_knowledge_knowledgebase_search: #{e}"
|
|
1441
|
+
end
|
|
1442
|
+
```
|
|
1443
|
+
|
|
1444
|
+
### Parameters
|
|
1445
|
+
|
|
1446
|
+
Name | Type | Description | Notes
|
|
1447
|
+
------------- | ------------- | ------------- | -------------
|
|
1448
|
+
**knowledge_base_id** | **String**| Knowledge base ID | |
|
|
1449
|
+
**body** | [**KnowledgeSearchRequest**](KnowledgeSearchRequest.html)| | [optional] |
|
|
1450
|
+
{: class="table table-striped"}
|
|
1451
|
+
|
|
1452
|
+
|
|
1453
|
+
### Return type
|
|
1454
|
+
|
|
1455
|
+
[**KnowledgeSearchResponse**](KnowledgeSearchResponse.html)
|
|
1456
|
+
|
|
1457
|
+
### HTTP request headers
|
|
1458
|
+
|
|
1459
|
+
- **Content-Type**: application/json
|
|
1460
|
+
- **Accept**: application/json
|
|
1461
|
+
|
|
1462
|
+
|
|
1463
|
+
|
|
1464
|
+
<a name="post_knowledge_knowledgebases"></a>
|
|
1465
|
+
|
|
1466
|
+
## [**KnowledgeBase**](KnowledgeBase.html) post_knowledge_knowledgebases(body)
|
|
1467
|
+
|
|
1468
|
+
|
|
1469
|
+
|
|
1470
|
+
Create new knowledge base
|
|
1471
|
+
|
|
1472
|
+
|
|
1473
|
+
|
|
1474
|
+
Wraps POST /api/v2/knowledge/knowledgebases
|
|
1475
|
+
|
|
1476
|
+
Requires ALL permissions:
|
|
1477
|
+
|
|
1478
|
+
* knowledge:knowledgebase:add
|
|
1479
|
+
|
|
1480
|
+
|
|
1481
|
+
### Example
|
|
1482
|
+
```{"language":"ruby"}
|
|
1483
|
+
# load the gem
|
|
1484
|
+
require 'purecloudplatformclientv2'
|
|
1485
|
+
# setup authorization
|
|
1486
|
+
@secret = ENV['PURECLOUD_SECRET']
|
|
1487
|
+
@id = ENV['PURECLOUD_CLIENT_ID']
|
|
1488
|
+
environment = "mypurecloud.com"
|
|
1489
|
+
|
|
1490
|
+
@authToken = PureCloud.authenticate_with_client_credentials @id, @secret, environment
|
|
1491
|
+
|
|
1492
|
+
PureCloud.configure do |config|
|
|
1493
|
+
config.access_token = @authToken
|
|
1494
|
+
end
|
|
1495
|
+
|
|
1496
|
+
api_instance = PureCloud::KnowledgeApi.new
|
|
1497
|
+
|
|
1498
|
+
body = PureCloud::KnowledgeBase.new # KnowledgeBase |
|
|
1499
|
+
|
|
1500
|
+
|
|
1501
|
+
begin
|
|
1502
|
+
#Create new knowledge base
|
|
1503
|
+
result = api_instance.post_knowledge_knowledgebases(body)
|
|
1504
|
+
p result
|
|
1505
|
+
rescue PureCloud::ApiError => e
|
|
1506
|
+
puts "Exception when calling KnowledgeApi->post_knowledge_knowledgebases: #{e}"
|
|
1507
|
+
end
|
|
1508
|
+
```
|
|
1509
|
+
|
|
1510
|
+
### Parameters
|
|
1511
|
+
|
|
1512
|
+
Name | Type | Description | Notes
|
|
1513
|
+
------------- | ------------- | ------------- | -------------
|
|
1514
|
+
**body** | [**KnowledgeBase**](KnowledgeBase.html)| | |
|
|
1515
|
+
{: class="table table-striped"}
|
|
1516
|
+
|
|
1517
|
+
|
|
1518
|
+
### Return type
|
|
1519
|
+
|
|
1520
|
+
[**KnowledgeBase**](KnowledgeBase.html)
|
|
1521
|
+
|
|
1522
|
+
### HTTP request headers
|
|
1523
|
+
|
|
1524
|
+
- **Content-Type**: application/json
|
|
1525
|
+
- **Accept**: application/json
|
|
1526
|
+
|
|
1527
|
+
|
|
1528
|
+
|