helpdesk 0.0.2 → 0.0.3
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- checksums.yaml +4 -4
- data/app/assets/javascripts/helpdesk/admin/tickets.js +1 -13
- data/app/assets/javascripts/helpdesk/application.js +0 -1
- data/app/assets/stylesheets/helpdesk/admin.css +0 -2
- data/app/assets/stylesheets/helpdesk/imports.css.scss +34 -0
- data/app/controllers/helpdesk/admin/base_controller.rb +2 -2
- data/app/controllers/helpdesk/admin/faqs_controller.rb +2 -7
- data/app/controllers/helpdesk/admin/subscribers_controller.rb +2 -8
- data/app/controllers/helpdesk/admin/ticket_types_controller.rb +3 -9
- data/app/controllers/helpdesk/admin/tickets_controller.rb +9 -21
- data/app/controllers/helpdesk/application_controller.rb +9 -4
- data/app/controllers/helpdesk/dashboard_controller.rb +2 -2
- data/app/controllers/helpdesk/faqs_controller.rb +80 -2
- data/app/controllers/helpdesk/subscribers_controller.rb +41 -18
- data/app/controllers/helpdesk/tickets_controller.rb +15 -20
- data/app/helpers/helpdesk/admin/tickets_helper.rb +0 -9
- data/app/helpers/helpdesk/helpdesk_helper.rb +6 -30
- data/app/helpers/helpdesk/tickets_helper.rb +0 -3
- data/app/mailers/helpdesk/comment_by_requester_confirmation +38 -0
- data/app/mailers/helpdesk/notifications_mailer.rb +1 -2
- data/app/models/helpdesk/comment.rb +5 -11
- data/app/models/helpdesk/faq.rb +1 -1
- data/app/models/helpdesk/ticket.rb +24 -27
- data/app/models/helpdesk/ticket_type.rb +4 -4
- data/app/views/helpdesk/admin/faqs/_form.html.haml +2 -2
- data/app/views/helpdesk/admin/faqs/edit.html.haml +9 -6
- data/app/views/helpdesk/admin/faqs/index.html.haml +2 -2
- data/app/views/helpdesk/admin/faqs/new.html.haml +1 -2
- data/app/views/helpdesk/admin/faqs/show.html.haml +1 -1
- data/app/views/helpdesk/admin/subscribers/edit.html.haml +1 -2
- data/app/views/helpdesk/admin/subscribers/index.html.haml +2 -3
- data/app/views/helpdesk/admin/subscribers/new.html.haml +1 -2
- data/app/views/helpdesk/admin/ticket_types/edit.html.haml +1 -2
- data/app/views/helpdesk/admin/ticket_types/index.html.haml +1 -1
- data/app/views/helpdesk/admin/ticket_types/new.html.haml +1 -2
- data/app/views/helpdesk/admin/tickets/_form.html.haml +9 -9
- data/app/views/helpdesk/admin/tickets/_ticket.html.haml +16 -15
- data/app/views/helpdesk/admin/tickets/edit.html.haml +5 -5
- data/app/views/helpdesk/admin/tickets/index.html.haml +5 -7
- data/app/views/helpdesk/admin/tickets/list.html.haml +2 -3
- data/app/views/helpdesk/admin/tickets/new.html.haml +2 -2
- data/app/views/helpdesk/admin/tickets/show.html.haml +9 -9
- data/app/views/helpdesk/faqs/_form.html.erb +33 -0
- data/app/views/helpdesk/faqs/edit.html.erb +6 -0
- data/app/views/helpdesk/faqs/index.html.erb +29 -0
- data/app/views/helpdesk/faqs/new.html.erb +5 -0
- data/app/views/helpdesk/faqs/show.html.erb +25 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.pl.html.haml +32 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.pl.html.haml +28 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.pl.html.haml +32 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_notification.pl.html.haml +42 -0
- data/app/views/helpdesk/notifications_mailer/ticket_created_confirmation.pl.html.haml +34 -0
- data/app/views/helpdesk/notifications_mailer/ticket_created_notification.pl.html.haml +42 -0
- data/app/views/helpdesk/tickets/_form.html.haml +11 -11
- data/app/views/helpdesk/tickets/_ticket.html.haml +10 -10
- data/app/views/helpdesk/tickets/index.html.haml +2 -3
- data/app/views/helpdesk/tickets/new.html.haml +2 -2
- data/app/views/helpdesk/tickets/show.html.haml +12 -16
- data/app/views/layouts/helpdesk/_topmenu.html.haml +21 -27
- data/app/views/layouts/helpdesk/_topuser.html.haml +9 -32
- data/app/views/layouts/helpdesk/admin.html.haml +6 -14
- data/app/views/layouts/helpdesk/user.html.haml +6 -14
- data/config/initializers/simple_form.rb +144 -85
- data/config/locales/helpdesk.en.yml +3 -107
- data/config/locales/helpdesk.pl.yml +7 -46
- data/config/routes.rb +5 -6
- data/db/migrate/20130521105605_create_helpdesk_ticket_types.rb +1 -21
- data/db/migrate/20130521132216_add_tr_class_to_ticket_type.rb +5 -0
- data/lib/generators/helpdesk/install_generator.rb +0 -11
- data/lib/generators/helpdesk/templates/README +9 -17
- data/lib/generators/helpdesk/templates/helpdesk.rb +6 -9
- data/lib/helpdesk.rb +4 -4
- data/lib/helpdesk/engine.rb +0 -8
- data/lib/helpdesk/version.rb +1 -1
- metadata +28 -137
- data/app/assets/stylesheets/helpdesk/imports.css.sass +0 -0
- data/app/views/helpdesk/faqs/index.html.haml +0 -20
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.html.haml +0 -15
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.html.haml +0 -19
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.html.haml +0 -16
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_notification.html.haml +0 -27
- data/app/views/helpdesk/notifications_mailer/ticket_created_confirmation.html.haml +0 -16
- data/app/views/helpdesk/notifications_mailer/ticket_created_notification.html.haml +0 -21
- data/app/views/layouts/mailer_layout.html.haml +0 -20
- data/config/initializers/globalize.rb +0 -4
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= render 'layouts/helpdesk/topuser'
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.span3
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.span9
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.flash
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%div{:class => "alert alert-#{type}", "data-alert"=>"alert"}
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=link_to "x",'#', :class=>'close', :'data-dismiss'=>"alert"
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%p= message
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.panel-body
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= yield
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- else
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=yield :scripts
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=link_to "x",'#', :class=>'close', :'data-dismiss'=>"alert"
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%p= message
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=yield
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=yield :scripts
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inputs = %w[
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CollectionSelectInput
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DateTimeInput
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FileInput
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GroupedCollectionSelectInput
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NumericInput
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PasswordInput
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RangeInput
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StringInput
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TextInput
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]
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# Instead of creating top-level custom input classes like TextInput, we wrap it into a module and override
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# mapping in SimpleForm::FormBuilder directly
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#
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unless Module.const_defined?(:SimpleFormBootstrapInputs)
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SimpleFormBootstrapInputs = Module.new
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inputs.each do |input_type|
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superclass = "SimpleForm::Inputs::#{input_type}".constantize
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new_class = SimpleFormBootstrapInputs.const_set(input_type, Class.new(superclass) do
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def input_html_classes
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super.push('form-control')
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end
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end)
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# Now override existing usages of superclass with new_class
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SimpleForm::FormBuilder.mappings.each do |(type, target_class)|
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SimpleForm::FormBuilder.map_type(type, to: new_class)
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end
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end
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end
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end
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# inputs.each do |input_type|
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# superclass = "SimpleForm::Inputs::#{input_type}".constantize
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# new_class = Class.new(superclass) do
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# def input_html_classes
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# end
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# end
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# Object.const_set(input_type, new_class)
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# end
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# Use this setup block to configure all options available in SimpleForm.
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SimpleForm.setup do |config|
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# Wrappers are used by the form builder to generate a
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# complete input. You can remove any component from the
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# wrapper, change the order or even add your own to the
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# stack. The options given below are used to wrap the
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# whole input.
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config.wrappers :default, :class => :input,
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:hint_class => :field_with_hint, :error_class => :field_with_errors do |b|
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## Extensions enabled by default
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# Any of these extensions can be disabled for a
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# given input by passing: `f.input EXTENSION_NAME => false`.
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# You can make any of these extensions optional by
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# renaming `b.use` to `b.optional`.
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# Determines whether to use HTML5 (:email, :url, ...)
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# and required attributes
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b.use :html5
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# Calculates placeholders automatically from I18n
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# You can also pass a string as f.input :placeholder => "Placeholder"
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b.use :placeholder
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## Optional extensions
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# They are disabled unless you pass `f.input EXTENSION_NAME => :lookup`
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# to the input. If so, they will retrieve the values from the model
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# if any exists. If you want to enable the lookup for any of those
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# extensions by default, you can change `b.optional` to `b.use`.
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b.use :placeholder
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# Calculates maxlength from length validations for string inputs
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b.optional :maxlength
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# Calculates pattern from format validations for string inputs
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b.optional :pattern
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# Calculates min and max from length validations for numeric inputs
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b.optional :min_max
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# Calculates readonly automatically from readonly attributes
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b.optional :readonly
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## Inputs
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b.use :error, wrap_with
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b.use :hint, :wrap_with => { :tag => :span, :class => :hint }
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b.use :error, :wrap_with => { :tag => :span, :class => :error }
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end
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config.wrappers :
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config.wrappers :bootstrap, :tag => 'div', :class => 'control-group', :error_class => 'error' do |b|
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input.use :hint, wrap_with: { tag: 'span', class: 'help-block' }
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input.use :error, wrap_with: { tag: 'span', class: 'help-block has-error' }
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b.use :label
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b.wrapper :tag => 'div', :class => 'controls' do |ba|
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ba.use :input
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ba.use :error, :wrap_with => { :tag => 'span', :class => 'help-inline' }
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ba.use :hint, :wrap_with => { :tag => 'p', :class => 'help-block' }
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end
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config.wrappers :
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config.wrappers :prepend, :tag => 'div', :class => "control-group", :error_class => 'error' do |b|
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b.use :html5
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b.use :placeholder
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b.
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b.use :label
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b.wrapper :tag => 'div', :class => 'controls' do |input|
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input.wrapper :tag => 'div', :class => 'input-prepend' do |prepend|
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prepend.use :input
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prepend.use :label , wrap_with: {class: "input-group-addon"} ###Please note setting class here fro the label does not currently work (let me know if you know a workaround as this is the final hurdle)
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end
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input.use :hint, wrap_with
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input.use :error, wrap_with
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input.use :hint, :wrap_with => { :tag => 'span', :class => 'help-block' }
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input.use :error, :wrap_with => { :tag => 'span', :class => 'help-inline' }
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end
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config.wrappers :
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# Form extensions
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config.wrappers :append, :tag => 'div', :class => "control-group", :error_class => 'error' do |b|
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b.use :html5
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b.wrapper tag
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b.use :placeholder
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b.use :label
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b.wrapper :tag => 'div', :class => 'controls' do |input|
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input.wrapper :tag => 'div', :class => 'input-append' do |append|
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append.use :input
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end
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input.use :hint, :wrap_with => { :tag => 'span', :class => 'help-block' }
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input.use :error, :wrap_with => { :tag => 'span', :class => 'help-inline' }
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end
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b.use :hint, wrap_with: { tag: :p, class: "help-block" }
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b.use :error, wrap_with: { tag: :span, class: "help-block text-danger" }
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end
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# Wrappers for forms and inputs using the Twitter Bootstrap toolkit.
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# Check the Bootstrap docs (http://
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# Check the Bootstrap docs (http://twitter.github.com/bootstrap)
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# to learn about the different styles for forms and inputs,
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# buttons and other elements.
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config.default_wrapper = :
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config.default_wrapper = :bootstrap
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# Define the way to render check boxes / radio buttons with labels.
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# Defaults to :nested for bootstrap config.
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# :inline => input + label
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# :nested => label > input
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config.boolean_style = :nested
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# Default class for buttons
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config.button_class = 'btn'
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# Method used to tidy up errors.
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# config.error_method = :first
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# Default tag used for error notification helper.
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config.error_notification_tag = :div
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# CSS class to add for error notification helper.
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config.error_notification_class = 'alert alert-error'
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# ID to add for error notification helper.
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# config.error_notification_id = nil
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# Series of attempts to detect a default label method for collection.
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# config.collection_label_methods = [ :to_label, :name, :title, :to_s ]
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# Series of attempts to detect a default value method for collection.
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# config.collection_value_methods = [ :id, :to_s ]
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# You can wrap a collection of radio/check boxes in a pre-defined tag, defaulting to none.
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# config.collection_wrapper_tag = nil
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# You can define the class to use on all collection wrappers. Defaulting to none.
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# config.collection_wrapper_class = nil
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# You can wrap each item in a collection of radio/check boxes with a tag,
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# defaulting to :span. Please note that when using :boolean_style = :nested,
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# SimpleForm will force this option to be a label.
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# config.item_wrapper_tag = :span
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# You can define a class to use in all item wrappers. Defaulting to none.
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# config.item_wrapper_class = nil
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# How the label text should be generated altogether with the required text.
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# config.label_text = lambda { |label, required| "#{required} #{label}" }
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# You can define the class to use on all labels. Default is nil.
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config.label_class = 'control-label'
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# You can define the class to use on all forms. Default is simple_form.
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# config.form_class = :simple_form
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# You can define which elements should obtain additional classes
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# config.generate_additional_classes_for = [:wrapper, :label, :input]
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# Whether attributes are required by default (or not). Default is true.
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# config.required_by_default = true
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# Tell browsers whether to use default HTML5 validations (novalidate option).
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# Default is enabled.
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config.browser_validations = false
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# Collection of methods to detect if a file type was given.
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# config.file_methods = [ :mounted_as, :file?, :public_filename ]
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# Custom mappings for input types. This should be a hash containing a regexp
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# to match as key, and the input type that will be used when the field name
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# matches the regexp as value.
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# config.input_mappings = { /count/ => :integer }
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# Default priority for time_zone inputs.
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# config.time_zone_priority = nil
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# Default priority for country inputs.
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# config.country_priority = nil
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# Default size for text inputs.
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# config.default_input_size = 50
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# When false, do not use translations for labels.
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# config.translate_labels = true
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+
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# Automatically discover new inputs in Rails' autoload path.
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# config.inputs_discovery = true
|
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|
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# Cache SimpleForm inputs discovery
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# config.cache_discovery = !Rails.env.development?
|
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end
|
@@ -1,111 +1,7 @@
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1
1
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en:
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2
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helpdesk:
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-
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5
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-
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-
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Destroy: Delete
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name: Helpdesk
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new_ticket: New
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tickets:
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new: New Issue
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my: My Issue
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unassigned: Unassigned
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closed: Closed Issues
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all: All issues
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title: Issues
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active: Active Issues
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assignee_to: Assigned to
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assign_me: I take it
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not_assigned: Not assigned
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is_now_assigned: "Issue %{subject} has been assigned to you"
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visible_to_autor: Visible to the author - send an email
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you_have_no_tickets: "No issues "
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ticket_closed: Issues closed
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subject: Subject of
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description: Content
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cancel: cancel
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send: Send
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ticket: Issue
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faq: FAQ
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comments:
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title: Comments
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note: Memo
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send: Sent
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received: Received
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note: note
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author: Re. author
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helpdesk: Re. BOK
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ticket_types:
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title: Types of issues
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new: A new type of issues
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all: All kinds of issues
|
43
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active: Active types of issues
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44
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-
inactive: Inactive types of issues
|
4
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+
name: Helpdesk Foo
|
5
|
+
new_ticket: New Ticket
|
6
|
+
my_tickets: My Tickets
|
45
7
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|
46
|
-
dashboard: Dashboard
|
47
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-
|
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subscribers:
|
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title: Subscribers
|
50
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confirmed: Confirmed subskrybenci
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51
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unconfirmed: Unconfirmed
|
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all: All Subscribers
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53
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new: Add Subscriber
|
54
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-
|
55
|
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faqs:
|
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title: FAQ
|
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|
-
title_s: Frequently Asked Questions
|
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active: Active Questions
|
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inactive: Inactive questions
|
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|
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all: All the questions
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new: New Question
|
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by: by
|
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faq:
|
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active: active
|
65
|
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inactive: inactive
|
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|
-
|
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mailer:
|
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|
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comment_by_helpdesk_confirmation:
|
69
|
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title: "Response to the issue was sent"
|
70
|
-
re_ticket: "New comment for Issue:"
|
71
|
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response_content: "Content of the comment:"
|
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|
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comment_by_helpdesk_notification:
|
73
|
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title: "%{user}, new reply received for issue:"
|
74
|
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comment_content: "Content of the comment:"
|
75
|
-
comment_by_requester_notification:
|
76
|
-
title: "New reply received for issue:"
|
77
|
-
comment_content: "Content of the comment:"
|
78
|
-
comment_by_requester_confirmation:
|
79
|
-
title: "%{user}, thank you for submitting a comment to the Issue"
|
80
|
-
subject: "New comment for Issie - %{subject}"
|
81
|
-
comment_content: "Content of the comment:"
|
82
|
-
ticket_created_confirmation:
|
83
|
-
title: "%{user}, thank you for submitting"
|
84
|
-
subject: "Your issue subject is:"
|
85
|
-
ticket_content: "Content of the issue:"
|
86
|
-
info_time: "We appreciate your time, so we will try to respond as quickly as possible."
|
87
|
-
ticket_created_notification:
|
88
|
-
title: "New Issue was created"
|
89
|
-
requester_info: "Author"
|
90
|
-
ticket_content: "The content of the issue:"
|
91
|
-
ticket_url_title: "At this address you can track the issue:"
|
92
|
-
footer_info: "This message has been generated automatically. Do not answer it. If you do not have initiated action to send this message please report it to us <a href=\"%{url}\"> clicking here </a>."
|
93
|
-
footer_nice: "Have a nice day"
|
94
|
-
|
95
|
-
activerecord:
|
96
|
-
models:
|
97
|
-
Helpdesk: helpdesk
|
98
|
-
helpdesk/ticket: Issue
|
99
|
-
helpdesk/comment: Comment
|
100
|
-
attributes:
|
101
|
-
helpdesk/comment:
|
102
|
-
comment: Additional description
|
103
|
-
public: Visible/Send Email
|
104
|
-
helpdesk/ticket:
|
105
|
-
requester_id: Requester
|
106
|
-
subject: Subject
|
107
|
-
Status: Status
|
108
|
-
assignee_id: Assigned
|
109
|
-
ticket_type_id: Type of notification
|
110
|
-
Description: Description
|
111
|
-
comments: More details
|
@@ -1,7 +1,6 @@
|
|
1
1
|
pl:
|
2
2
|
|
3
3
|
helpdesk:
|
4
|
-
lang: Język
|
5
4
|
show: Pokaż
|
6
5
|
edit: Edytuj
|
7
6
|
destroy: Usuń
|
@@ -11,7 +10,7 @@ pl:
|
|
11
10
|
new: Nowe zgłoszenie
|
12
11
|
my: Moje zgłoszenia
|
13
12
|
unassigned: Nieprzypisane zgłoszenia
|
14
|
-
closed:
|
13
|
+
closed: Zamkniete zgłoszenia
|
15
14
|
all: Wszystkie zgłoszenia
|
16
15
|
title: Zgłoszenia
|
17
16
|
active: Aktywne zgłoszenia
|
@@ -21,28 +20,16 @@ pl:
|
|
21
20
|
is_now_assigned: "Zgłoszenie %{subject} zostało przypisane do Ciebie"
|
22
21
|
visible_to_autor: Widoczny dla zgłaszającego - wyślij emaila
|
23
22
|
you_have_no_tickets: "Brak zgłoszeń"
|
24
|
-
ticket_closed: Zgłoszenie
|
23
|
+
ticket_closed: Zgłoszenie zamkniete
|
25
24
|
subject: Temat zgłoszenia
|
26
25
|
description: Treść
|
27
|
-
cancel: Anuluj
|
28
|
-
send: Wyślij
|
29
|
-
statuses:
|
30
|
-
new: "Nowe"
|
31
|
-
open: "Otwarte"
|
32
|
-
waiting: "Otwarte: oczekujące"
|
33
|
-
solved: "Zamknięte: problem rozwiązany"
|
34
|
-
not_fixable: "Zamknięte: nienaprawialne"
|
35
|
-
unreachable: "Zamknięte: klient nieosiągalny"
|
36
|
-
bug: "Zamknięte: Przeniesione do bug tracker'a"
|
37
|
-
|
38
26
|
ticket: Zgłoszenie
|
39
|
-
faq: FAQ
|
40
27
|
comments:
|
41
28
|
title: Komentarze
|
42
29
|
note: Notatka
|
43
30
|
send: Wysłane
|
44
31
|
received: Odebrane
|
45
|
-
note: notatka
|
32
|
+
note: notatka
|
46
33
|
author: Odp. autora
|
47
34
|
helpdesk: Odp. BOK
|
48
35
|
ticket_types:
|
@@ -54,16 +41,15 @@ pl:
|
|
54
41
|
|
55
42
|
dashboard: Dashboard
|
56
43
|
|
57
|
-
subscribers:
|
58
|
-
title:
|
44
|
+
subscribers:
|
45
|
+
title: Subskrynenci
|
59
46
|
confirmed: Potwierdzeni subskrynenci
|
60
47
|
unconfirmed: Niepotwierdzeni
|
61
|
-
all: Wszyscy
|
62
|
-
new: Dodaj
|
48
|
+
all: Wszyscy subskrynenci
|
49
|
+
new: Dodaj subskrynenta
|
63
50
|
|
64
51
|
faqs:
|
65
52
|
title: FAQ
|
66
|
-
title_s: Często zadawane pytania
|
67
53
|
active: Aktywne pytania
|
68
54
|
inactive: Nieaktywne pytania
|
69
55
|
all: Wszystkie pytania
|
@@ -73,31 +59,6 @@ pl:
|
|
73
59
|
active: aktywne
|
74
60
|
inactive: nieaktywne
|
75
61
|
|
76
|
-
mailer:
|
77
|
-
comment_by_helpdesk_confirmation:
|
78
|
-
title: "Wysłano odpowiedź do zgłoszenia"
|
79
|
-
re_ticket: "Odpowiedź dotyczy zgłoszenia"
|
80
|
-
response_content: "Treść odpowiedzi:"
|
81
|
-
comment_by_requester_notification:
|
82
|
-
title: "Pojawiła się nowa odpowiedź do zgłoszenie:"
|
83
|
-
comment_content: "Treść odpowiedzi:"
|
84
|
-
comment_by_requester_confirmation:
|
85
|
-
title: "%{user}, dziękujemy za przesłanie odpowiedzi do zgłoszenia"
|
86
|
-
subject: "Odpowiedź dotyczy Twojego zgłoszenia - %{subject}"
|
87
|
-
comment_content: "Treść odpowiedzi:"
|
88
|
-
ticket_created_confirmation:
|
89
|
-
title: "%{user}, dziękujemy za przesłanie zgłoszenia"
|
90
|
-
subject: Temat Twojego zgłoszenia to
|
91
|
-
ticket_content: "Treść zgłoszenia:"
|
92
|
-
info_time: "Cenimy Twój czas, dlatego staramy się odpowiadać, tak szybko jak to możliwe."
|
93
|
-
ticket_created_notification:
|
94
|
-
title: "Pojawiło się nowe zgłoszenie:"
|
95
|
-
requester_info: "Informacje o zgłaszającym:"
|
96
|
-
ticket_content: "Treść zgłoszenia:"
|
97
|
-
ticket_url_title: "Pod tym adresem można śledzić zgłoszenie:"
|
98
|
-
footer_info: "Ta wiadomość została wygenerowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam <a href=\"%{url}\">klikając tutaj</a>."
|
99
|
-
footer_nice: "Życzymy miłego dnia"
|
100
|
-
|
101
62
|
|
102
63
|
|
103
64
|
activerecord:
|