helpdesk 0.0.2 → 0.0.3
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- checksums.yaml +4 -4
- data/app/assets/javascripts/helpdesk/admin/tickets.js +1 -13
- data/app/assets/javascripts/helpdesk/application.js +0 -1
- data/app/assets/stylesheets/helpdesk/admin.css +0 -2
- data/app/assets/stylesheets/helpdesk/imports.css.scss +34 -0
- data/app/controllers/helpdesk/admin/base_controller.rb +2 -2
- data/app/controllers/helpdesk/admin/faqs_controller.rb +2 -7
- data/app/controllers/helpdesk/admin/subscribers_controller.rb +2 -8
- data/app/controllers/helpdesk/admin/ticket_types_controller.rb +3 -9
- data/app/controllers/helpdesk/admin/tickets_controller.rb +9 -21
- data/app/controllers/helpdesk/application_controller.rb +9 -4
- data/app/controllers/helpdesk/dashboard_controller.rb +2 -2
- data/app/controllers/helpdesk/faqs_controller.rb +80 -2
- data/app/controllers/helpdesk/subscribers_controller.rb +41 -18
- data/app/controllers/helpdesk/tickets_controller.rb +15 -20
- data/app/helpers/helpdesk/admin/tickets_helper.rb +0 -9
- data/app/helpers/helpdesk/helpdesk_helper.rb +6 -30
- data/app/helpers/helpdesk/tickets_helper.rb +0 -3
- data/app/mailers/helpdesk/comment_by_requester_confirmation +38 -0
- data/app/mailers/helpdesk/notifications_mailer.rb +1 -2
- data/app/models/helpdesk/comment.rb +5 -11
- data/app/models/helpdesk/faq.rb +1 -1
- data/app/models/helpdesk/ticket.rb +24 -27
- data/app/models/helpdesk/ticket_type.rb +4 -4
- data/app/views/helpdesk/admin/faqs/_form.html.haml +2 -2
- data/app/views/helpdesk/admin/faqs/edit.html.haml +9 -6
- data/app/views/helpdesk/admin/faqs/index.html.haml +2 -2
- data/app/views/helpdesk/admin/faqs/new.html.haml +1 -2
- data/app/views/helpdesk/admin/faqs/show.html.haml +1 -1
- data/app/views/helpdesk/admin/subscribers/edit.html.haml +1 -2
- data/app/views/helpdesk/admin/subscribers/index.html.haml +2 -3
- data/app/views/helpdesk/admin/subscribers/new.html.haml +1 -2
- data/app/views/helpdesk/admin/ticket_types/edit.html.haml +1 -2
- data/app/views/helpdesk/admin/ticket_types/index.html.haml +1 -1
- data/app/views/helpdesk/admin/ticket_types/new.html.haml +1 -2
- data/app/views/helpdesk/admin/tickets/_form.html.haml +9 -9
- data/app/views/helpdesk/admin/tickets/_ticket.html.haml +16 -15
- data/app/views/helpdesk/admin/tickets/edit.html.haml +5 -5
- data/app/views/helpdesk/admin/tickets/index.html.haml +5 -7
- data/app/views/helpdesk/admin/tickets/list.html.haml +2 -3
- data/app/views/helpdesk/admin/tickets/new.html.haml +2 -2
- data/app/views/helpdesk/admin/tickets/show.html.haml +9 -9
- data/app/views/helpdesk/faqs/_form.html.erb +33 -0
- data/app/views/helpdesk/faqs/edit.html.erb +6 -0
- data/app/views/helpdesk/faqs/index.html.erb +29 -0
- data/app/views/helpdesk/faqs/new.html.erb +5 -0
- data/app/views/helpdesk/faqs/show.html.erb +25 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.pl.html.haml +32 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.pl.html.haml +28 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.pl.html.haml +32 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_notification.pl.html.haml +42 -0
- data/app/views/helpdesk/notifications_mailer/ticket_created_confirmation.pl.html.haml +34 -0
- data/app/views/helpdesk/notifications_mailer/ticket_created_notification.pl.html.haml +42 -0
- data/app/views/helpdesk/tickets/_form.html.haml +11 -11
- data/app/views/helpdesk/tickets/_ticket.html.haml +10 -10
- data/app/views/helpdesk/tickets/index.html.haml +2 -3
- data/app/views/helpdesk/tickets/new.html.haml +2 -2
- data/app/views/helpdesk/tickets/show.html.haml +12 -16
- data/app/views/layouts/helpdesk/_topmenu.html.haml +21 -27
- data/app/views/layouts/helpdesk/_topuser.html.haml +9 -32
- data/app/views/layouts/helpdesk/admin.html.haml +6 -14
- data/app/views/layouts/helpdesk/user.html.haml +6 -14
- data/config/initializers/simple_form.rb +144 -85
- data/config/locales/helpdesk.en.yml +3 -107
- data/config/locales/helpdesk.pl.yml +7 -46
- data/config/routes.rb +5 -6
- data/db/migrate/20130521105605_create_helpdesk_ticket_types.rb +1 -21
- data/db/migrate/20130521132216_add_tr_class_to_ticket_type.rb +5 -0
- data/lib/generators/helpdesk/install_generator.rb +0 -11
- data/lib/generators/helpdesk/templates/README +9 -17
- data/lib/generators/helpdesk/templates/helpdesk.rb +6 -9
- data/lib/helpdesk.rb +4 -4
- data/lib/helpdesk/engine.rb +0 -8
- data/lib/helpdesk/version.rb +1 -1
- metadata +28 -137
- data/app/assets/stylesheets/helpdesk/imports.css.sass +0 -0
- data/app/views/helpdesk/faqs/index.html.haml +0 -20
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.html.haml +0 -15
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.html.haml +0 -19
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.html.haml +0 -16
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_notification.html.haml +0 -27
- data/app/views/helpdesk/notifications_mailer/ticket_created_confirmation.html.haml +0 -16
- data/app/views/helpdesk/notifications_mailer/ticket_created_notification.html.haml +0 -21
- data/app/views/layouts/mailer_layout.html.haml +0 -20
- data/config/initializers/globalize.rb +0 -4
@@ -1,7 +1,6 @@
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= render 'menu'
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-
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-
Subscribers
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%h1 Subscribers
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%table.table.table-hover
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%tr
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@@ -20,7 +19,7 @@
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= ico('ok')
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%td= subscriber.send Helpdesk.display_user.to_sym
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%td= subscriber.email
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-
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+
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%td= subscriber.lang
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%td= I18n::l(subscriber.created_at, :format=>:short)
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/ %td= link_to 'Show', admin_subscriber_path(subscriber)
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@@ -1,4 +1,4 @@
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-
= simple_form_for([:admin, @ticket]) do |f|
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= simple_form_for([:admin, @ticket], :html => {:class => 'form-horizontal' }) do |f|
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- if @ticket.errors.any?
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%div.error_explanation
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%h2
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@@ -7,17 +7,17 @@
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- @ticket.errors.full_messages.each do |msg|
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%li
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= msg
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= f.input :requester_id, :collection =>
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= f.input :subject
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= f.input :status, :collection =>
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= f.input :assignee_id, :collection =>
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= f.input :requester_id, :collection => User.all
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= f.input :subject
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= f.input :status, :collection => Helpdesk::Ticket::STATUS_OPTIONS, include_blank: false
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= f.input :assignee_id, :collection => User.where('helpdesk_admin = ?', true)
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= f.input :ticket_type_id, :collection => Helpdesk::TicketType.active,include_blank: false
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- if @ticket.new_record?
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= f.input :description
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= f.input :description
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- else
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= simple_format @ticket.description
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-
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-
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+
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%div.form-actions
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= f.button :submit, :class => 'btn
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= f.button :submit, :class => 'btn-primary'
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= submit_tag 'Anuluj', :type => :reset, :class => "btn btn-danger"
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@@ -2,30 +2,30 @@
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%tbody
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%tr{:class=>ticket.ticket_type.tr_class}
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%td{colspan:2}
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%h4
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%h4
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="##{ticket.subject}"
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%tr
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%td{style:'width:100px'}
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%td{style:'width:100px'}
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= I18n::l(ticket.created_at, :format=>:short)
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- if ticket.requester
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= ticket.requester.send Helpdesk.
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= ticket.requester.send Helpdesk.display_user.to_sym
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%td{rowspan:2}
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= status_label
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-
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= status_label Helpdesk::Ticket::STATUS_BY_KEY[ticket.status.to_sym], Helpdesk::Ticket::STATUS_CLASS_BY_KEY[ticket.status.to_sym]
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= ticket.ticket_type.title
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-
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= simple_format ticket.description
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%tr
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%td
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- if ticket.assignee
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= t('helpdesk.tickets.assignee_to')
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= ticket.assignee.send Helpdesk.
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= ticket.assignee.send Helpdesk.display_user.to_sym
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- else
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= t('helpdesk.tickets.not_assigned')
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-
= link_to ico('star') + t('helpdesk.tickets.assign_me'), assign_admin_ticket_path(ticket),class: 'btn btn-mini btn-info'
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= link_to ico('star','white') + t('helpdesk.tickets.assign_me'), assign_admin_ticket_path(ticket),class: 'btn btn-mini btn-info'
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%tr
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%td
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%span.btn.disabled
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= ico('comment')
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= ico('comment')
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= ticket.comments.size
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%td
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%ul.comments.unstyled
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@@ -34,7 +34,7 @@
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%li.comment{:id=>"comment#{comment.id}"}
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%div.comment-left
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- if comment.public
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= status_label ico('envelope') + t('helpdesk.comments.send') ,'label-success'
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= status_label ico('envelope','white') + t('helpdesk.comments.send') ,'label-success'
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- else
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= status_label t('helpdesk.comments.note'),''
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%br
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@@ -42,18 +42,19 @@
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= "#"
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%div.comment-header
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-if comment.author == ticket.requester
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= status_label ico('user')+ t('helpdesk.comments.author'),'label-info'
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-
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= status_label ico('user','white')+ t('helpdesk.comments.author'),'label-info'
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+
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= comment.author.send Helpdesk.display_user.to_sym
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%small
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= time_ago_in_words(comment.created_at)
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temu
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%div.comment-body
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=
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= simple_format comment.comment
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%tr{:class=>ticket.ticket_type.tr_class}
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%td{colspan:2}
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- if show_button
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= link_to 'Show', admin_ticket_url(ticket), class: 'btn btn-block'
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-elsif edit_button
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= link_to 'Edit', edit_admin_ticket_url(ticket), class: 'btn btn-primary'
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-
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+
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@@ -1,5 +1,5 @@
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= render 'menu'
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%h2
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= t('helpdesk.ticket')
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= "##{@ticket.subject}"
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= render 'form'
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@@ -12,7 +12,7 @@
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%li.comment{:id=>"comment#{comment.id}"}
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%div.comment-left
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- if comment.public
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= status_label ico('envelope') + t('helpdesk.comments.send') ,'label-success'
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= status_label ico('envelope','white') + t('helpdesk.comments.send') ,'label-success'
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- else
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= status_label t('helpdesk.comments.note'),''
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%br
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@@ -20,9 +20,9 @@
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= "#"
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%div.comment-header
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-if comment.author == @ticket.requester
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= status_label ico('user')+ t('helpdesk.comments.author'),'label-info'
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-
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= comment.author.send Helpdesk.display_user.to_sym
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= status_label ico('user','white')+ t('helpdesk.comments.author'),'label-info'
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+
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= comment.author.send Helpdesk.display_user.to_sym
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%small
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= time_ago_in_words(comment.created_at)
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temu
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@@ -8,7 +8,7 @@
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%table.table.table-hover
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%thead
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%tr
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%tr
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%th= t('helpdesk.status')
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%th ID
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%th Issue Type
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@@ -16,7 +16,7 @@
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%th Requester
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%th Requested
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%th Assignee
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%th
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%th
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%tbody
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- @tickets.each do |ticket|
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@@ -28,15 +28,13 @@
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%td= ticket.subject
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%td
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- if ticket.requester
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= ticket.requester.
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%br
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= ticket.requester.name
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%br
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= ticket.requester.phone
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%br
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%br
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= ticket.requester.email
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%td= I18n::l(ticket.created_at, :format=>:short)
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%td= ticket.assignee if ticket.assignee
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%td= link_to 'Show', admin_ticket_url(ticket)
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%br
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= paginate @tickets
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-
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@@ -1,6 +1,6 @@
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= render 'menu'
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%h1
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-if params[:tickets] && params[:tickets] == 'unassigned'
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= t('helpdesk.tickets.unassigned')
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-elsif params[:tickets] && params[:tickets] == 'closed'
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@@ -14,5 +14,4 @@
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- @tickets.each do |ticket|
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= render 'ticket', ticket: ticket, show_button:true
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-
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= paginate @tickets
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+
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@@ -7,11 +7,11 @@
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%tr{:class=>@ticket.ticket_type.tr_class}
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%td
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-
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+
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- unless @ticket.open?
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= t('helpdesk.tickets.ticket_closed')
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-else
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= simple_form_for([:admin, @ticket]) do |f|
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= simple_form_for([:admin, @ticket], :html => {:class => 'form-horizontal' }) do |f|
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- if @ticket.errors.any?
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%div.error_explanation
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%h2
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@@ -20,17 +20,17 @@
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- @ticket.errors.full_messages.each do |msg|
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%li
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= msg
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= f.input :status, :collection =>
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= f.input :assignee_id, :collection =>
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-
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= f.input :status, :collection => Helpdesk::Ticket::STATUS_OPTIONS, include_blank: false
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= f.input :assignee_id, :collection => User.where('helpdesk_admin = ?', true)
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+
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= f.simple_fields_for :comments,@ticket.comments.build do |tickets_form|
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- unless tickets_form.object.persisted?
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= tickets_form.input :comment, :input_html=>{class: 'comment-textarea'}
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/ , :as => :ckeditor, :input_html => { :ckeditor => {:toolbar => 'mini'},:language => I18n.locale}
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= tickets_form.input :public, :hint => t('helpdesk.tickets.visible_to_autor')
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= tickets_form.input :author_id, :as => :hidden, :input_html => { :value => helpdesk_user.id }
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= tickets_form.input :public, :hint => t('helpdesk.tickets.visible_to_autor')
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= tickets_form.input :author_id, :as => :hidden, :input_html => { :value => helpdesk_user.id }
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%div.form-actions
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= f.button :submit, :class => 'btn
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= submit_tag 'Anuluj', :type => :reset, :class => "btn btn-danger"
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+
= f.button :submit, :class => 'btn-primary'
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= submit_tag 'Anuluj', :type => :reset, :class => "btn btn-danger"
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@@ -0,0 +1,33 @@
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<%= form_for(@faq) do |f| %>
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<% if @faq.errors.any? %>
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<div id="error_explanation">
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<h2><%= pluralize(@faq.errors.count, "error") %> prohibited this faq from being saved:</h2>
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<ul>
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<% @faq.errors.full_messages.each do |msg| %>
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<li><%= msg %></li>
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<% end %>
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</ul>
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</div>
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<% end %>
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<div class="field">
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<%= f.label :title %><br />
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16
|
+
<%= f.text_field :title %>
|
17
|
+
</div>
|
18
|
+
<div class="field">
|
19
|
+
<%= f.label :text %><br />
|
20
|
+
<%= f.text_area :text %>
|
21
|
+
</div>
|
22
|
+
<div class="field">
|
23
|
+
<%= f.label :position %><br />
|
24
|
+
<%= f.number_field :position %>
|
25
|
+
</div>
|
26
|
+
<div class="field">
|
27
|
+
<%= f.label :active %><br />
|
28
|
+
<%= f.check_box :active %>
|
29
|
+
</div>
|
30
|
+
<div class="actions">
|
31
|
+
<%= f.submit %>
|
32
|
+
</div>
|
33
|
+
<% end %>
|
@@ -0,0 +1,29 @@
|
|
1
|
+
<h1>Listing faqs</h1>
|
2
|
+
|
3
|
+
<table>
|
4
|
+
<tr>
|
5
|
+
<th>Title</th>
|
6
|
+
<th>Text</th>
|
7
|
+
<th>Position</th>
|
8
|
+
<th>Active</th>
|
9
|
+
<th></th>
|
10
|
+
<th></th>
|
11
|
+
<th></th>
|
12
|
+
</tr>
|
13
|
+
|
14
|
+
<% @faqs.each do |faq| %>
|
15
|
+
<tr>
|
16
|
+
<td><%= faq.title %></td>
|
17
|
+
<td><%= faq.text %></td>
|
18
|
+
<td><%= faq.position %></td>
|
19
|
+
<td><%= faq.active %></td>
|
20
|
+
<td><%= link_to 'Show', faq %></td>
|
21
|
+
<td><%= link_to 'Edit', edit_faq_path(faq) %></td>
|
22
|
+
<td><%= link_to 'Destroy', faq, confirm: 'Are you sure?', method: :delete %></td>
|
23
|
+
</tr>
|
24
|
+
<% end %>
|
25
|
+
</table>
|
26
|
+
|
27
|
+
<br />
|
28
|
+
|
29
|
+
<%= link_to 'New Faq', new_faq_path %>
|
@@ -0,0 +1,25 @@
|
|
1
|
+
<p id="notice"><%= notice %></p>
|
2
|
+
|
3
|
+
<p>
|
4
|
+
<b>Title:</b>
|
5
|
+
<%= @faq.title %>
|
6
|
+
</p>
|
7
|
+
|
8
|
+
<p>
|
9
|
+
<b>Text:</b>
|
10
|
+
<%= @faq.text %>
|
11
|
+
</p>
|
12
|
+
|
13
|
+
<p>
|
14
|
+
<b>Position:</b>
|
15
|
+
<%= @faq.position %>
|
16
|
+
</p>
|
17
|
+
|
18
|
+
<p>
|
19
|
+
<b>Active:</b>
|
20
|
+
<%= @faq.active %>
|
21
|
+
</p>
|
22
|
+
|
23
|
+
|
24
|
+
<%= link_to 'Edit', edit_faq_path(@faq) %> |
|
25
|
+
<%= link_to 'Back', faqs_path %>
|
@@ -0,0 +1,32 @@
|
|
1
|
+
!!!
|
2
|
+
%html
|
3
|
+
%body
|
4
|
+
%div
|
5
|
+
%h1
|
6
|
+
Wysłano opodiwedź do zgłoszenia
|
7
|
+
%div
|
8
|
+
%p
|
9
|
+
Odpowiedź dotyczy zgłoszenia
|
10
|
+
= @comment.ticket.subject
|
11
|
+
%p
|
12
|
+
Treść odpowiedzi:
|
13
|
+
%br
|
14
|
+
= simple_format(@comment.comment)
|
15
|
+
%br
|
16
|
+
%br
|
17
|
+
%p
|
18
|
+
Pod tym adresem można śledzić zgłoszenie:
|
19
|
+
%a{:href=>ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)}<>
|
20
|
+
= ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)
|
21
|
+
%br
|
22
|
+
|
23
|
+
%p
|
24
|
+
= Helpdesk.site_name
|
25
|
+
%br
|
26
|
+
%a{:href=>Helpdesk.site_address}
|
27
|
+
= Helpdesk.site_address
|
28
|
+
%div
|
29
|
+
Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
|
30
|
+
%a{:href=>root_url}
|
31
|
+
klikając tutaj.
|
32
|
+
|
@@ -0,0 +1,28 @@
|
|
1
|
+
!!!
|
2
|
+
%html
|
3
|
+
%body
|
4
|
+
%div
|
5
|
+
%h1
|
6
|
+
="#{@comment.ticket.requester.send Helpdesk.display_user.to_sym}, pojawiła się nowa odpowiedź do zgłoszenia: #{@comment.ticket.subject}"
|
7
|
+
%div
|
8
|
+
%p
|
9
|
+
Pod tym adresem możesz zobaczyć odpowiedź i swoje zgłoszenie:
|
10
|
+
%a{:href=>ticket_url(:locale=>I18n.locale, :id=>@comment.ticket, :anchor=>"comment#{@comment.id}")}<>
|
11
|
+
= ticket_url(:locale=>I18n.locale, :id=>@comment.ticket,:anchor=>"comment#{@comment.id}")
|
12
|
+
%p
|
13
|
+
Życzymy miłego dnia!
|
14
|
+
%br
|
15
|
+
= Helpdesk.site_name
|
16
|
+
%br
|
17
|
+
%a{:href=>Helpdesk.site_address}
|
18
|
+
= Helpdesk.site_address
|
19
|
+
%div
|
20
|
+
Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
|
21
|
+
%a{:href=>root_url}
|
22
|
+
klikając tutaj.
|
23
|
+
|
24
|
+
|
25
|
+
|
26
|
+
|
27
|
+
|
28
|
+
|