helpdesk 0.0.2 → 0.0.3
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- checksums.yaml +4 -4
- data/app/assets/javascripts/helpdesk/admin/tickets.js +1 -13
- data/app/assets/javascripts/helpdesk/application.js +0 -1
- data/app/assets/stylesheets/helpdesk/admin.css +0 -2
- data/app/assets/stylesheets/helpdesk/imports.css.scss +34 -0
- data/app/controllers/helpdesk/admin/base_controller.rb +2 -2
- data/app/controllers/helpdesk/admin/faqs_controller.rb +2 -7
- data/app/controllers/helpdesk/admin/subscribers_controller.rb +2 -8
- data/app/controllers/helpdesk/admin/ticket_types_controller.rb +3 -9
- data/app/controllers/helpdesk/admin/tickets_controller.rb +9 -21
- data/app/controllers/helpdesk/application_controller.rb +9 -4
- data/app/controllers/helpdesk/dashboard_controller.rb +2 -2
- data/app/controllers/helpdesk/faqs_controller.rb +80 -2
- data/app/controllers/helpdesk/subscribers_controller.rb +41 -18
- data/app/controllers/helpdesk/tickets_controller.rb +15 -20
- data/app/helpers/helpdesk/admin/tickets_helper.rb +0 -9
- data/app/helpers/helpdesk/helpdesk_helper.rb +6 -30
- data/app/helpers/helpdesk/tickets_helper.rb +0 -3
- data/app/mailers/helpdesk/comment_by_requester_confirmation +38 -0
- data/app/mailers/helpdesk/notifications_mailer.rb +1 -2
- data/app/models/helpdesk/comment.rb +5 -11
- data/app/models/helpdesk/faq.rb +1 -1
- data/app/models/helpdesk/ticket.rb +24 -27
- data/app/models/helpdesk/ticket_type.rb +4 -4
- data/app/views/helpdesk/admin/faqs/_form.html.haml +2 -2
- data/app/views/helpdesk/admin/faqs/edit.html.haml +9 -6
- data/app/views/helpdesk/admin/faqs/index.html.haml +2 -2
- data/app/views/helpdesk/admin/faqs/new.html.haml +1 -2
- data/app/views/helpdesk/admin/faqs/show.html.haml +1 -1
- data/app/views/helpdesk/admin/subscribers/edit.html.haml +1 -2
- data/app/views/helpdesk/admin/subscribers/index.html.haml +2 -3
- data/app/views/helpdesk/admin/subscribers/new.html.haml +1 -2
- data/app/views/helpdesk/admin/ticket_types/edit.html.haml +1 -2
- data/app/views/helpdesk/admin/ticket_types/index.html.haml +1 -1
- data/app/views/helpdesk/admin/ticket_types/new.html.haml +1 -2
- data/app/views/helpdesk/admin/tickets/_form.html.haml +9 -9
- data/app/views/helpdesk/admin/tickets/_ticket.html.haml +16 -15
- data/app/views/helpdesk/admin/tickets/edit.html.haml +5 -5
- data/app/views/helpdesk/admin/tickets/index.html.haml +5 -7
- data/app/views/helpdesk/admin/tickets/list.html.haml +2 -3
- data/app/views/helpdesk/admin/tickets/new.html.haml +2 -2
- data/app/views/helpdesk/admin/tickets/show.html.haml +9 -9
- data/app/views/helpdesk/faqs/_form.html.erb +33 -0
- data/app/views/helpdesk/faqs/edit.html.erb +6 -0
- data/app/views/helpdesk/faqs/index.html.erb +29 -0
- data/app/views/helpdesk/faqs/new.html.erb +5 -0
- data/app/views/helpdesk/faqs/show.html.erb +25 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.pl.html.haml +32 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.pl.html.haml +28 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.pl.html.haml +32 -0
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_notification.pl.html.haml +42 -0
- data/app/views/helpdesk/notifications_mailer/ticket_created_confirmation.pl.html.haml +34 -0
- data/app/views/helpdesk/notifications_mailer/ticket_created_notification.pl.html.haml +42 -0
- data/app/views/helpdesk/tickets/_form.html.haml +11 -11
- data/app/views/helpdesk/tickets/_ticket.html.haml +10 -10
- data/app/views/helpdesk/tickets/index.html.haml +2 -3
- data/app/views/helpdesk/tickets/new.html.haml +2 -2
- data/app/views/helpdesk/tickets/show.html.haml +12 -16
- data/app/views/layouts/helpdesk/_topmenu.html.haml +21 -27
- data/app/views/layouts/helpdesk/_topuser.html.haml +9 -32
- data/app/views/layouts/helpdesk/admin.html.haml +6 -14
- data/app/views/layouts/helpdesk/user.html.haml +6 -14
- data/config/initializers/simple_form.rb +144 -85
- data/config/locales/helpdesk.en.yml +3 -107
- data/config/locales/helpdesk.pl.yml +7 -46
- data/config/routes.rb +5 -6
- data/db/migrate/20130521105605_create_helpdesk_ticket_types.rb +1 -21
- data/db/migrate/20130521132216_add_tr_class_to_ticket_type.rb +5 -0
- data/lib/generators/helpdesk/install_generator.rb +0 -11
- data/lib/generators/helpdesk/templates/README +9 -17
- data/lib/generators/helpdesk/templates/helpdesk.rb +6 -9
- data/lib/helpdesk.rb +4 -4
- data/lib/helpdesk/engine.rb +0 -8
- data/lib/helpdesk/version.rb +1 -1
- metadata +28 -137
- data/app/assets/stylesheets/helpdesk/imports.css.sass +0 -0
- data/app/views/helpdesk/faqs/index.html.haml +0 -20
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_confirmation.html.haml +0 -15
- data/app/views/helpdesk/notifications_mailer/comment_by_helpdesk_notification.html.haml +0 -19
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_confirmation.html.haml +0 -16
- data/app/views/helpdesk/notifications_mailer/comment_by_requester_notification.html.haml +0 -27
- data/app/views/helpdesk/notifications_mailer/ticket_created_confirmation.html.haml +0 -16
- data/app/views/helpdesk/notifications_mailer/ticket_created_notification.html.haml +0 -21
- data/app/views/layouts/mailer_layout.html.haml +0 -20
- data/config/initializers/globalize.rb +0 -4
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!!!
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%html
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%body
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%div
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%h1
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#{@comment.author.send Helpdesk.display_user.to_sym}, dziękujemy za przesłanie odpowiedzi do zgłoszenia
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%div
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%p
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Odpowiedź dotyczyła Twojego zgłoszenia -
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= @comment.ticket.subject
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%p
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Treść odpowiedzi:
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%br
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= simple_format(@comment.comment)
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%p
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Pod tym adresem możesz śledzić zgłoszenie:
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%a{:href=>ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)}<>
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= ticket_url(:locale=>I18n.locale, :id=>@comment.ticket)
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%br
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Cenimy Twój czas, dlatego staramy się odpowiadać, tak szybko jak to możliwe.
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%p
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Życzymy miłego dnia!
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%br
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= Helpdesk.site_name
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%br
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%a{:href=>Helpdesk.site_address}
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= Helpdesk.site_address
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%div
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Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
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%a{:href=>root_url}
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klikając tutaj.
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!!!
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%html
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%body
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%div
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%h1
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Pojawiła się nowa odpowiedź do zgłoszenie:
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= @comment.ticket.ticket_type.title
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%div.content
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%p
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Treść wysłana:
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%br
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= simple_format(@comment.comment)
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%br
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%br
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%p
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Zgłaszający:
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%br
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= @comment.author.send Helpdesk.display_user.to_sym
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= @comment.author.email
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%br
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%br
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%p
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Pod tym adresem możesz zobaczyć tą odpowiedź na zgłoszenie:
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%a{:href=>admin_ticket_url(:locale=>I18n.locale, :id=>@comment.ticket, :anchor=>"comment#{@comment.id}")}<>
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= admin_ticket_url(:locale=>I18n.locale, :id=>@comment.ticket,:anchor=>"comment#{@comment.id}")
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%p
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Życzymy miłego dnia!
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%br
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= Helpdesk.site_name
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%br
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%a{:href=>Helpdesk.site_address}
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= Helpdesk.site_address
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%div
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Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
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%a{:href=>root_url}
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klikając tutaj.
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!!!
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%html
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%body
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%div
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%h1
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#{@ticket.requester.send Helpdesk.display_user.to_sym}, dziękujemy za przesłanie zgłoszenia
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%div
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%p
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Temat Twojego zgłoszenia to
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= @ticket.subject
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%p
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Treść zgłoszenia:
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%br
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= simple_format(@ticket.description)
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%br
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%br
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%p
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Pod tym adresem możesz śledzić status zgłoszenia:
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%a{:href=>ticket_url(:locale=>I18n.locale, :id=>@ticket)}<>
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= ticket_url(:locale=>I18n.locale, :id=>@ticket)
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%br
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Cenimy Twój czas, dlatego staramy się odpowiadać, tak szybko jak to możliwe.
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%p
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Życzymy miłego dnia!
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%br
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= Helpdesk.site_name
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%br
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%a{:href=>Helpdesk.site_address}
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= Helpdesk.site_address
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%div
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Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
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%a{:href=>root_url}
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klikając tutaj.
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!!!
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%html
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%body
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%div
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%h1
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Pojawiło się nowe zgłoszenie:
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= @ticket.ticket_type.title
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%div.content
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%p
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Treść wysłana:
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%br
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= simple_format(@ticket.description)
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%br
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%br
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%p
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Zgłaszający:
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%br
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= @ticket.requester.name
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= @ticket.requester.email
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%br
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%br
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%p
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Pod tym adresem możesz zobaczyć to zgłoszenie:
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%a{:href=>admin_ticket_url(:locale=>I18n.locale, :id=>@ticket)}<>
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= admin_ticket_url(:locale=>I18n.locale, :id=>@ticket)
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%p
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Życzymy miłego dnia!
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%br
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= Helpdesk.site_name
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%br
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%a{:href=>Helpdesk.site_address}
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= Helpdesk.site_address
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%div
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Ta wiadomość została wygenrowana automatycznie. Nie odpowiadaj na nią. Jeśli nie zainicjowałeś akcji wysyłania tej wiadomości zgłoś to nam
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%a{:href=>root_url}
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klikając tutaj.
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- @ticket.errors.full_messages.each do |msg|
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%li
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= msg
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/ = f.input :subject
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/ = f.input :subject
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/ = f.input :ticket_type_id, collection: Helpdesk::TicketType.active, include_blank: false
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%div.subject
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%input{:value=>@ticket.subject,:name=>"ticket[subject]",:type => "text",:placeholder => t('helpdesk.tickets.subject')}
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%select{:name=>"ticket[ticket_type_id]"}
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-
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- SugestionType.all.each do |type|
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%option{:value=>type.id, selected: type.id == @ticket.ticket_type_id}
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= type.
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= type.get_name
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- if @ticket.new_record?
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%div.content
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%textarea{:value=>@ticket.description,:name=>"ticket[description]",:type => "text",:placeholder => t('helpdesk.tickets.description')}
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- else
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= @ticket.description
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-
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= f.simple_fields_for :comments do |tickets_form|
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- unless tickets_form.object.persisted?
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= tickets_form.input :comment
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= tickets_form.input :public, :hint => 'Requester can see this comment (public comment)'
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= tickets_form.input :author_id, :as => :hidden, :input_html => { :value => helpdesk_user.id }
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= tickets_form.input :comment
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= tickets_form.input :public, :hint => 'Requester can see this comment (public comment)'
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= tickets_form.input :author_id, :as => :hidden, :input_html => { :value => helpdesk_user.id }
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%hr
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%div.textRight
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%a
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-
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%input{:type => "submit",:value =>
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%a#feedbackCancel{:class=>"btn white"}
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Anuluj
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%input{:type => "submit",:value => 'Wyślij', :class=>"btn"}
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%div.clearBoth
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%tbody
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%tr{:class=>ticket.ticket_type.tr_class}
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%td{colspan:2}
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%h4
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%h4
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="##{ticket.subject}"
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%tr
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%td{style:'width:100px'}
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%td{style:'width:100px'}
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= I18n::l(ticket.created_at, :format=>:short)
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- if ticket.requester
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= ticket.requester.send Helpdesk.display_user.to_sym
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= status_label Helpdesk::Ticket::STATUS_BY_KEY[ticket.status.to_sym], Helpdesk::Ticket::STATUS_CLASS_BY_KEY[ticket.status.to_sym]
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= ticket.ticket_type.title
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=
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= simple_format ticket.description
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%tr
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%td
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- if ticket.assignee
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%tr
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%td
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%span.btn.disabled
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= ico('comment')
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= ico('comment')
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= ticket.comments.pub.size
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%td
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%ul.comments.unstyled
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@@ -31,7 +31,7 @@
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%li.comment{:id=>"comment#{comment.id}"}
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%div.comment-left
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- if comment.public
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= status_label ico('envelope') + t('helpdesk.comments.send') ,'label-success'
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= status_label ico('envelope','white') + t('helpdesk.comments.send') ,'label-success'
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- else
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= status_label t('helpdesk.comments.note'),''
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%br
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= "#"
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%div.comment-header
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-if comment.author != ticket.requester
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= status_label ico('user')+ t('helpdesk.comments.helpdesk'),'label-info'
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= status_label ico('user','white')+ t('helpdesk.comments.helpdesk'),'label-info'
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= comment.author.send Helpdesk.display_user.to_sym
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%small
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= time_ago_in_words(comment.created_at)
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temu
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%div.comment-body
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-
=
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-
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= simple_format comment.comment
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+
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%tr{:class=>ticket.ticket_type.tr_class}
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%td{colspan:2}
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- if show_button
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= link_to ticket.subject, ticket_url(
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= link_to ticket.subject, ticket_url(ticket), class: 'btn btn-block'
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@@ -1,4 +1,4 @@
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-
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+
%h1
|
2
2
|
-if params[:tickets] && params[:tickets] == 'closed'
|
3
3
|
= t('helpdesk.tickets.closed')
|
4
4
|
|
@@ -12,5 +12,4 @@
|
|
12
12
|
- if @tickets.size == 0
|
13
13
|
= t('helpdesk.tickets.you_have_no_tickets')
|
14
14
|
- @tickets.each do |ticket|
|
15
|
-
= render 'ticket', ticket: ticket, show_button:true
|
16
|
-
= paginate @tickets
|
15
|
+
= render 'ticket', ticket: ticket, show_button:true
|
@@ -2,20 +2,16 @@
|
|
2
2
|
|
3
3
|
= render 'ticket', :ticket=>@ticket, show_button:false
|
4
4
|
|
5
|
+
%table.table
|
6
|
+
%tbody
|
7
|
+
%tr{:class=>@ticket.ticket_type.tr_class}
|
8
|
+
%td{style:'width:100px'}
|
5
9
|
|
6
|
-
|
7
|
-
|
8
|
-
|
9
|
-
%tr{:class=>@ticket.ticket_type.tr_class}
|
10
|
-
%td{style:'width:100px'}
|
11
|
-
%td
|
10
|
+
%td
|
11
|
+
|
12
|
+
- unless @ticket.open?
|
12
13
|
= t('helpdesk.tickets.ticket_closed')
|
13
|
-
-
|
14
|
-
%table.table
|
15
|
-
%tbody
|
16
|
-
%tr{:class=>@ticket.ticket_type.tr_class}
|
17
|
-
%td{style:'width:100px'}
|
18
|
-
%td
|
14
|
+
-else
|
19
15
|
= simple_form_for(@ticket, :html => {:class => 'form-vertical' }) do |f|
|
20
16
|
- if @ticket.errors.any?
|
21
17
|
%div.error_explanation
|
@@ -28,11 +24,11 @@
|
|
28
24
|
|
29
25
|
= f.simple_fields_for :comments,@ticket.comments.build do |tickets_form|
|
30
26
|
- unless tickets_form.object.persisted?
|
31
|
-
= tickets_form.input :comment, :input_html=>{class: 'comment-textarea'
|
27
|
+
= tickets_form.input :comment, :input_html=>{class: 'comment-textarea'}
|
32
28
|
/ , :as => :ckeditor, :input_html => { :ckeditor => {:toolbar => 'mini'},:language => I18n.locale}
|
33
29
|
|
34
30
|
= tickets_form.input :public, :input_html => {:value=>1},:as=>:hidden
|
35
|
-
= tickets_form.input :author_id, :as => :hidden, :input_html => { :value => helpdesk_user.id }
|
31
|
+
= tickets_form.input :author_id, :as => :hidden, :input_html => { :value => helpdesk_user.id }
|
36
32
|
%div
|
37
|
-
= f.button :submit, :class => 'btn
|
38
|
-
= submit_tag 'Anuluj', :type => :reset, :class => "btn btn-
|
33
|
+
= f.button :submit, :class => 'btn-primary'
|
34
|
+
= submit_tag 'Anuluj', :type => :reset, :class => "btn btn-danger"
|
@@ -1,28 +1,22 @@
|
|
1
|
-
|
2
|
-
.navbar-
|
3
|
-
|
4
|
-
|
5
|
-
|
6
|
-
|
7
|
-
%
|
8
|
-
|
9
|
-
|
10
|
-
|
11
|
-
|
12
|
-
|
13
|
-
= menu_li t('helpdesk.ticket_types.title'),admin_ticket_types_path
|
14
|
-
= menu_li t('helpdesk.subscribers.title'),admin_subscribers_path
|
15
|
-
= menu_li t('helpdesk.faqs.title'),admin_faqs_path
|
1
|
+
.navbar
|
2
|
+
.navbar-inner
|
3
|
+
/ .container
|
4
|
+
=link_to Helpdesk.site_address, main_app.root_path, :class=>'brand', :title => t('helpdesk.name')
|
5
|
+
=link_to t('helpdesk.name'), admin_root_path, :class=>'brand', :title => t('helpdesk.name')
|
6
|
+
%nav
|
7
|
+
%ul.nav
|
8
|
+
-if helpdesk_admin?
|
9
|
+
= menu_li t('helpdesk.tickets.title'),admin_tickets_path
|
10
|
+
/ = menu_li t('helpdesk.ticket_types.title'),admin_ticket_types_path
|
11
|
+
= menu_li t('helpdesk.subscribers.title'),admin_subscribers_path
|
12
|
+
= menu_li t('helpdesk.faqs.title'),admin_faqs_path
|
16
13
|
|
17
|
-
|
18
|
-
|
19
|
-
|
20
|
-
|
21
|
-
|
22
|
-
|
23
|
-
|
24
|
-
|
25
|
-
|
26
|
-
%ul.dropdown-menu
|
27
|
-
%li= link_to "English", params.merge({:locale => :en})
|
28
|
-
%li= link_to "Polski", params.merge({:locale => :pl})
|
14
|
+
%li.dropdown.user(data-dropdown="dropdown")
|
15
|
+
= link_to current_user.display_name, "#",:class=>"dropdown-toggle"
|
16
|
+
%ul.dropdown-menu
|
17
|
+
%li.signout
|
18
|
+
=link_to 'Wróć do aplikacji',main_app.root_path
|
19
|
+
=link_to t('users.sign_out'),main_app.destroy_user_session_path, :method => :delete, :class => 'icon exit blue'
|
20
|
+
-else
|
21
|
+
=menu_li t('users.sign_in'),new_user_session_path, {:class => "power"}
|
22
|
+
=menu_li t('users.sign_up'),new_user_registration_path, {:class => "signup"}
|
@@ -1,32 +1,9 @@
|
|
1
|
-
|
2
|
-
.navbar-
|
3
|
-
|
4
|
-
|
5
|
-
|
6
|
-
|
7
|
-
%
|
8
|
-
|
9
|
-
|
10
|
-
#bs-navbar-collapse-1.collapse.navbar-collapse.in
|
11
|
-
%ul.nav.navbar-nav
|
12
|
-
= menu_li t('helpdesk.tickets.title'),tickets_path
|
13
|
-
= menu_li t('helpdesk.faq'),faqs_path
|
14
|
-
|
15
|
-
%ul.nav.navbar-nav.navbar-right
|
16
|
-
%li.dropdown.user
|
17
|
-
= link_to current_user.send(Helpdesk.display_user.to_sym), "#",:class=>"dropdown-toggle",data:{toggle:"dropdown"}
|
18
|
-
%ul.dropdown-menu
|
19
|
-
%li=link_to 'Home',main_app.root_path
|
20
|
-
%li=link_to t('users.sign_out'),main_app.destroy_user_session_path, :method => :delete, :class => 'icon exit blue'
|
21
|
-
|
22
|
-
%li.dropdown
|
23
|
-
= link_to t('helpdesk.lang'),"#",:class=>"dropdown-toggle",data:{toggle:"dropdown"}
|
24
|
-
%ul.dropdown-menu
|
25
|
-
%li= link_to "English", params.merge({:locale => :en})
|
26
|
-
%li= link_to "Polski", params.merge({:locale => :pl})
|
27
|
-
|
28
|
-
|
29
|
-
|
30
|
-
|
31
|
-
|
32
|
-
|
1
|
+
.navbar
|
2
|
+
.navbar-inner
|
3
|
+
/ .container
|
4
|
+
=link_to Helpdesk.site_address, main_app.root_path, :class=>'brand', :title => Helpdesk.site_address
|
5
|
+
=link_to Helpdesk.name, root_path, :class=>'brand', :title => Helpdesk.name
|
6
|
+
%nav
|
7
|
+
%ul.nav
|
8
|
+
= menu_li t('helpdesk.tickets.title'),tickets_path
|
9
|
+
|
@@ -13,23 +13,15 @@
|
|
13
13
|
= render 'layouts/helpdesk/topmenu'
|
14
14
|
.content
|
15
15
|
.row
|
16
|
-
.
|
16
|
+
.span3
|
17
17
|
=yield :left
|
18
|
-
.
|
18
|
+
.span9
|
19
19
|
.flash
|
20
20
|
- flash.each do |type, message|
|
21
21
|
%div{:class => "alert alert-#{type}", "data-alert"=>"alert"}
|
22
|
-
=link_to "x",'#', :class=>'close', :'data-dismiss'=>"alert"
|
23
|
-
%p= message
|
24
|
-
|
25
|
-
|
26
|
-
.panel-heading
|
27
|
-
%h3.panel-title
|
28
|
-
= content_for?(:title) ? content_for(:title) : ''
|
29
|
-
.panel-body
|
30
|
-
= yield
|
31
|
-
- else
|
32
|
-
= yield
|
33
|
-
=yield :scripts
|
22
|
+
=link_to "x",'#', :class=>'close', :'data-dismiss'=>"alert"
|
23
|
+
%p= message
|
24
|
+
=yield
|
25
|
+
=yield :scripts
|
34
26
|
|
35
27
|
|