o2g-node-sdk 1.0.1 → 2.4.1

package/dist/types/types/cc-stats/data/ag-stats-row.d.ts

@@ -0,0 +1,608 @@
+import { StatValue } from './stat-value';
+import { StatsAgentAttributes } from '../agent-attributes';
+export declare class AgentStatisticsRow {
+    #private;
+    [key: string]: any;
+    private values;
+    private initializeFromJson;
+    /**
+     * Access a statistic by enum.
+     * Always returns a StatValue, even if original value is null.
+     */
+    get(attr: StatsAgentAttributes): StatValue;
+    /**
+     * Returns the timestamp associated with this statistics row.
+     *
+     * The returned value represents the date and time at which the statistics were
+     * collected.
+     *
+     * @returns the timestamp as a string in hh:mm:ss format
+     */
+    get date(): Date | null;
+    /**
+     * Returns the login name of the agent associated with this statistics row.
+     *
+     * @returns the agent's login name
+     */
+    get login(): string | null;
+    /**
+     * Returns the operator of the agent.
+     *
+     * @returns the operator
+     */
+    get operator(): string | null;
+    /**
+     * Returns the first name of the agent.
+     *
+     * @returns the agent's first name
+     */
+    get firstName(): string | null;
+    /**
+     * Returns the last name of the agent.
+     *
+     * @returns the agent's last name
+     */
+    get lastName(): string | null;
+    /**
+     * Returns the directory number associated with the agent.
+     *
+     * @returns the agent's directory number
+     */
+    get number(): string | null;
+    /**
+     * Returns the directory number of the group the agent is logged in.
+     *
+     * @returns the agent's group directory number
+     */
+    get group(): string | null;
+    /**
+     * Returns the number of rotating time-outs that occurred for this agent.
+     *
+     * A rotating time-out typically indicates that an incoming call was offered to the
+     * agent but not answered within the timeout period, and then rotated to another agent.
+     *
+     * @returns the count of rotating time-outs
+     */
+    get nbRotating(): number | null;
+    /**
+     * Returns the number of calls that were picked up by the agent.
+     *
+     * @returns the number of calls picked up by the agent
+     */
+    get nbPickedUp(): number | null;
+    /**
+     * Returns the number of pickup actions performed by the agent.
+     *
+     * This represents calls the agent retrieved from ringing groups or colleagues
+     * using the call pickup feature.
+     *
+     * @returns the number of pickup actions performed
+     */
+    get nbPickup(): number | null;
+    /**
+     * Returns the number of internal outgoing calls
+     * that were not handled via the ACD system.
+     *
+     * @returns the count of internal outgoing non-ACD calls
+     */
+    get nbLocalOutNonAcd(): number | null;
+    /**
+     * Returns the number of external outgoing calls
+     * that were not handled via the ACD system.
+     *
+     * @returns the count of external outgoing non-ACD calls
+     */
+    get nbExtOutNonAcd(): number | null;
+    /**
+     * Returns the number of ACD calls that rang the agent.
+     *
+     * This counts all calls offered to the agent via the Automatic Call Distribution system,
+     * regardless of whether the agent answered.
+     *
+     * @returns the number of ACD calls that rang the agent
+     */
+    get nbRingAcd(): number | null;
+    /**
+     * Returns the number of help requests made by the agent during calls.
+     *
+     * @returns the count of help requests
+     */
+    get nbHelp(): number | null;
+    /**
+     * Returns the number of internal (within the organization) incoming calls
+     * that were not handled via the ACD system.
+     *
+     * @returns the count of internal non-ACD incoming calls
+     */
+    get nbLocInNonAcd(): number | null;
+    /**
+     * Returns the number of direct external (outside the organization) incoming calls
+     * that were not handled via the ACD system.
+     *
+     * @returns the count of direct external non-ACD incoming calls
+     */
+    get nbExtInNonAcdDirect(): number | null;
+    /**
+     * Returns the number of transferred external (outside the organization) incoming calls
+     * that were not handled via the ACD system.
+     *
+     * @returns the count of transferred external non-ACD incoming calls
+     */
+    get nbExtInNonAcdTransferred(): number | null;
+    /**
+     * Returns the number of ACD calls that were served without a transaction code.
+     *
+     * @returns the count of ACD calls served without a transaction code
+     */
+    get nbServedWithoutCode(): number | null;
+    /**
+     * Returns the number of ACD calls that were served with a transaction code.
+     *
+     * @returns the count of ACD calls served with a transaction code
+     */
+    get nbServedWithCode(): number | null;
+    /**
+     * Returns the number of ACD calls that were served too quickly.
+     *
+     * A "quickly served" call is one answered or handled below the minimum expected
+     * service time threshold.
+     *
+     * @returns the count of ACD calls served too quickly
+     */
+    get nbAcdQuickServed(): number | null;
+    /**
+     * Returns the number of external non-ACD incoming calls
+     * that were successfully served by the agent.
+     *
+     * @returns the count of non-ACD external incoming calls served
+     */
+    get nbExtInNonAcdServed(): number | null;
+    /**
+     * Returns the number of external non-ACD incoming calls that were served too quickly.
+     *
+     * A "quickly served" call is one answered or handled below the expected service time threshold.
+     *
+     * @returns the count of external non-ACD incoming calls served too quickly
+     */
+    get nbExtInNonAcdQuickServed(): number | null;
+    /**
+     * Returns the number of outgoing calls handled via the ACD system.
+     *
+     * @returns the count of outgoing ACD calls
+     */
+    get nbOutAcd(): number | null;
+    /**
+     * Returns the number of outgoing ACD calls that were successfully answered.
+     *
+     * @returns the count of outgoing ACD calls answered
+     */
+    get nbOutAcdAnswered(): number | null;
+    /**
+     * Returns the number of calls currently in wrap-up.
+     *
+     * Wrap-up refers to the post-call work period after finishing a call, during which
+     * the agent completes administrative or reporting tasks related to the call.
+     *
+     * @returns the count of calls on wrap-up
+     */
+    get nbOnWrapup(): number | null;
+    /**
+     * Returns the total duration of ringing for ACD calls that were served.
+     *
+     * @returns the total ringing duration for served ACD calls
+     */
+    get ringAcdServedTDur(): string | null;
+    /**
+     * Returns the average duration of ringing for ACD calls that were served.
+     *
+     * @returns the average ringing duration for served ACD calls
+     */
+    get ringAcdServedADur(): string | null;
+    /**
+     * Returns the total duration of ringing for non-ACD external incoming calls that were served.
+     *
+     * @returns the total ringing duration for served non-ACD external incoming calls
+     */
+    get ringInNonAcdExtServedTDur(): string | null;
+    /**
+     * Returns the average duration of ringing for non-ACD external incoming calls that were served.
+     *
+     * @returns the average ringing duration for served non-ACD external incoming calls
+     */
+    get ringInNonAcdExtServedADur(): string | null;
+    /**
+     * Returns the total duration of ringing for all ACD calls, regardless of whether they were served.
+     *
+     * @returns the total ringing duration for all ACD calls
+     */
+    get ringAcdTDur(): string | null;
+    /**
+     * Returns the average duration of ringing for ACD calls.
+     *
+     * @returns the average ringing duration for ACD calls
+     */
+    get ringAcdADur(): string | null;
+    /**
+     * Returns the total duration of ringing for non-ACD external incoming calls.
+     *
+     * @returns the total ringing duration for non-ACD external incoming calls
+     */
+    get ringInNonAcdExtTDur(): string | null;
+    /**
+     * Returns the average duration of ringing for non-ACD external incoming calls.
+     *
+     * @returns the average ringing duration for non-ACD external incoming calls
+     */
+    get ringInNonAcdExtADur(): string | null;
+    /**
+     * Returns the total duration of ringing for all calls.
+     *
+     * @returns the total ringing duration for all calls
+     */
+    get ringTDur(): string | null;
+    /**
+     * Returns the average duration of ringing for all calls.
+     *
+     * @returns the average ringing duration for all calls
+     */
+    get ringADur(): string | null;
+    /**
+     * Returns the total duration of conversation for ACD calls.
+     *
+     * @returns the total conversation duration for ACD calls
+     */
+    get convAcdTDur(): string | null;
+    /**
+     * Returns the average duration of conversation for ACD calls.
+     *
+     * @returns the average conversation duration for ACD calls
+     */
+    get convAcdADur(): string | null;
+    /**
+     * Returns the total duration of wrap-up for all served calls.
+     *
+     * @returns the total wrap-up duration for all served calls
+     */
+    get wrapupAcdTDur(): string | null;
+    /**
+     * Returns the total duration of conversation for internal outgoing non-ACD calls.
+     *
+     * @returns the total conversation duration for internal outgoing non-ACD calls
+     */
+    get convLocOutNonacdTDur(): string | null;
+    /**
+     * Returns the average duration of conversation for internal outgoing non-ACD calls.
+     *
+     * @returns the average conversation duration for internal outgoing non-ACD calls
+     */
+    get convLocOutNonacdADur(): string | null;
+    /**
+     * Returns the total duration of conversation for external outgoing calls.
+     *
+     * @returns the total conversation duration for external outgoing calls
+     */
+    get convExtOutTDur(): string | null;
+    /**
+     * Returns the average duration of conversation for external outgoing calls.
+     *
+     * @returns the average conversation duration for external outgoing calls
+     */
+    get convExtOutADur(): string | null;
+    /**
+     * Returns the total duration of conversation for internal non-ACD incoming calls.
+     *
+     * @returns the total conversation duration for internal non-ACD incoming calls
+     */
+    get convLocInNonacdTDur(): string | null;
+    /**
+     * Returns the average duration of conversation for internal non-ACD incoming calls.
+     *
+     * @returns the average conversation duration for internal non-ACD incoming calls
+     */
+    get convLocInNonacdADur(): string | null;
+    /**
+     * Returns the total duration of conversation for non-ACD external incoming calls.
+     *
+     * @returns the total conversation duration for non-ACD external incoming calls
+     */
+    get convExtInNonacdTDur(): string | null;
+    /**
+     * Returns the average duration of conversation for non-ACD external incoming calls.
+     *
+     * @returns the average conversation duration for non-ACD external incoming calls
+     */
+    get convExtInNonacdADur(): string | null;
+    /**
+     * Returns the total duration of outgoing ACD call processing.
+     *
+     * @returns the total duration of outgoing ACD call processing
+     */
+    get outAcdCommTDur(): string | null;
+    /**
+     * Returns the average duration of outgoing ACD call processing.
+     *
+     * @returns the average duration of outgoing ACD call processing
+     */
+    get outAcdCommADur(): string | null;
+    /**
+     * Returns the total duration of conversation for outgoing ACD calls.
+     *
+     * @returns the total conversation duration for outgoing ACD calls
+     */
+    get outAcdConvTDur(): string | null;
+    /**
+     * Returns the average duration of conversation for outgoing ACD calls.
+     *
+     * @returns the average conversation duration for outgoing ACD calls
+     */
+    get outAcdConvADur(): string | null;
+    /**
+     * Returns the total duration of transaction phase for outgoing ACD calls.
+     *
+     * @returns the total transaction duration for outgoing ACD calls
+     */
+    get outAcdTransactTDur(): string | null;
+    /**
+     * Returns the average duration of transaction phase for outgoing ACD calls.
+     *
+     * @returns the average transaction duration for outgoing ACD calls
+     */
+    get outAcdTransactADur(): string | null;
+    /**
+     * Returns the total duration of wrap-up for outgoing ACD calls.
+     *
+     * @returns the total wrap-up duration for outgoing ACD calls
+     */
+    get outAcdWrapupTDur(): string | null;
+    /**
+     * Returns the average duration of wrap-up for outgoing ACD calls.
+     *
+     * @returns the average wrap-up duration for outgoing ACD calls
+     */
+    get outAcdWrapupADur(): string | null;
+    /**
+     * Returns the total duration of pause phase during outgoing ACD calls.
+     *
+     * @returns the total pause duration for outgoing ACD calls
+     */
+    get outAcdPauseTDur(): string | null;
+    /**
+     * Returns the average duration of pause phase during outgoing ACD calls.
+     *
+     * @returns the average pause duration for outgoing ACD calls
+     */
+    get outAcdPauseADur(): string | null;
+    /**
+     * Returns the total idle duration during wrap-up time.
+     *
+     * @returns the total idle duration during wrap-up
+     */
+    get wrapUpIdleTDur(): string | null;
+    /**
+     * Returns the total duration of calls currently on wrap-up.
+     *
+     * @returns the cumulative duration of calls on wrap-up
+     */
+    get callOnWrapupTDur(): string | null;
+    /**
+     * Returns the total busy duration during wrap-up.
+     *
+     * @returns the total busy duration during wrap-up
+     */
+    get busyOnWrapupTDur(): string | null;
+    /**
+     * Returns the total busy duration outside wrap-up.
+     *
+     * @returns the total busy duration outside wrap-up
+     */
+    get busyTDur(): string | null;
+    /**
+     * Returns the percentage of time the agent was logged out.
+     */
+    get loggedOutPerTime(): number | null;
+    /**
+     * Returns the percentage of time the agent was not assigned.
+     */
+    get notAssignedPerTime(): number | null;
+    /**
+     * Returns the percentage of time the agent was assigned.
+     */
+    get assignedPerTime(): number | null;
+    /**
+     * Returns the percentage of time the agent was withdrawn.
+     */
+    get withdrawPerTime(): number | null;
+    /**
+     * Returns the percentage of withdrawn time due to cause 1.
+     */
+    get withdrawPerTimeCause1(): number | null;
+    /**
+     * Returns the percentage of withdrawn time due to cause 2.
+     */
+    get withdrawPerTimeCause2(): number | null;
+    /**
+     * Returns the percentage of withdrawn time due to cause 3.
+     */
+    get withdrawPerTimeCause3(): number | null;
+    /**
+     * Returns the percentage of withdrawn time due to cause 4.
+     */
+    get withdrawPerTimeCause4(): number | null;
+    /**
+     * Returns the percentage of withdrawn time due to cause 5.
+     */
+    get withdrawPerTimeCause5(): number | null;
+    /**
+     * Returns the percentage of withdrawn time due to cause 6.
+     */
+    get withdrawPerTimeCause6(): number | null;
+    /**
+     * Returns the percentage of withdrawn time due to cause 7.
+     */
+    get withdrawPerTimeCause7(): number | null;
+    /**
+     * Returns the percentage of withdrawn time due to cause 8.
+     */
+    get withdrawPerTimeCause8(): number | null;
+    /**
+     * Returns the percentage of withdrawn time due to cause 9.
+     */
+    get withdrawPerTimeCause9(): number | null;
+    /**
+     * Returns the number of pilots assigned to the agent.
+     */
+    get nbPilots(): number | null;
+    /**
+     * Returns the total number of ACD calls served by the agent.
+     */
+    get nbAcdServedCalls(): number | null;
+    /**
+     * Returns the number of incoming ACD calls served by the agent.
+     */
+    get nbAcdInServedCalls(): number | null;
+    /**
+     * Returns the number of incoming calls received by pilots.
+     */
+    get nbInCallsReceivedByPilot(): number | null;
+    /**
+     * Returns the number of outgoing ACD calls served by the agent.
+     */
+    get nbAcdOutServedCalls(): number | null;
+    /**
+     * Returns the total number of calls that were not served.
+     */
+    get nbTotNonServedCalls(): number | null;
+    /**
+     * Returns the number of incoming calls that were not served.
+     */
+    get nbInNonServedCalls(): number | null;
+    /**
+     * Returns the number of calls that were picked up by the agent.
+     */
+    get nbPickedUpCalls(): number | null;
+    /**
+     * Returns the number of calls that were refused by the agent.
+     */
+    get nbRefusedCalls(): number | null;
+    /**
+     * Returns the number of outgoing ACD calls that were not served.
+     */
+    get nbAcdOutNonServedCalls(): number | null;
+    /**
+     * Returns the total number of non-ACD calls received by the agent.
+     */
+    get nbTotNonAcdreceivedCalls(): number | null;
+    /**
+     * Returns the number of incoming non-ACD calls received by the agent.
+     */
+    get nbInNonAcdCalls(): number | null;
+    /**
+     * Returns the number of outgoing non-ACD calls made by the agent.
+     */
+    get nbOutNonAcdCalls(): number | null;
+    /**
+     * Returns the total duration during which the agent was assigned but not withdrawn.
+     */
+    get assignedNotWithdrawDur(): string | null;
+    /**
+     * Returns the total duration during which the agent was withdrawn.
+     */
+    get withdrawDur(): string | null;
+    /**
+     * Returns the total duration of manual wrap-up work performed by the agent.
+     */
+    get manuWrapupDur(): string | null;
+    /**
+     * Returns the total duration during which the agent was unreachable.
+     */
+    get unreachableDur(): string | null;
+    /**
+     * Returns the total duration of non-ACD work performed by the agent.
+     */
+    get nonAcdWorkTDur(): string | null;
+    /**
+     * Returns the average duration of non-ACD work performed by the agent.
+     */
+    get nonAcdWorkADur(): string | null;
+    /**
+     * Returns the total duration of ACD work performed by the agent.
+     */
+    get acdWorkTDur(): string | null;
+    /**
+     * Returns the average duration of ACD work performed by the agent.
+     */
+    get acdWorkADur(): string | null;
+    /**
+     * Returns the total duration of incoming ACD work.
+     */
+    get acdWorkInTDur(): string | null;
+    /**
+     * Returns the average duration of incoming ACD work.
+     */
+    get acdWorkInADur(): string | null;
+    /**
+     * Returns the total duration of conversations during incoming ACD work.
+     */
+    get acdWorkInConvTDur(): string | null;
+    /**
+     * Returns the average duration of conversations during incoming ACD work.
+     */
+    get acdWorkInConvADur(): string | null;
+    /**
+     * Returns the total duration of ringing during incoming ACD work.
+     */
+    get acdWorkInRingTDur(): string | null;
+    /**
+     * Returns the average duration of ringing during incoming ACD work.
+     */
+    get acdWorkInRingADur(): string | null;
+    /**
+     * Returns the total duration of wrap-up during incoming ACD work.
+     */
+    get acdWorkInWrapupTDur(): string | null;
+    /**
+     * Returns the average duration of wrap-up during incoming ACD work.
+     */
+    get acdWorkInWrapupADur(): string | null;
+    /**
+     * Returns the total duration of outgoing ACD work.
+     */
+    get acdWorkOutTDur(): string | null;
+    /**
+     * Returns the average duration of outgoing ACD work.
+     */
+    get acdWorkOutADur(): string | null;
+    /**
+     * Returns the total duration of conversations during outgoing ACD work.
+     */
+    get acdWorkOutConvTDur(): string | null;
+    /**
+     * Returns the average duration of conversations during outgoing ACD work.
+     */
+    get acdWorkOutConvADur(): string | null;
+    /**
+     * Returns the total duration of wrap-up during outgoing ACD work.
+     */
+    get acdWorkOutWrapupTDur(): string | null;
+    /**
+     * Returns the average duration of wrap-up during outgoing ACD work.
+     */
+    get acdWorkOutWrapupADur(): string | null;
+    /**
+     * Returns the total duration of conversations for incoming ACD calls.
+     */
+    get acdInConvTDur(): string | null;
+    /**
+     * Returns the average duration of conversations for incoming ACD calls.
+     */
+    get acdInConvADur(): string | null;
+    /**
+     * Returns the total duration of conversations for outgoing ACD calls.
+     */
+    get acdOutConvTDur(): string | null;
+    /**
+     * Returns the average duration of conversations for outgoing ACD calls.
+     */
+    get acdOutConvADur(): string | null;
+}
+//# sourceMappingURL=ag-stats-row.d.ts.map

package/dist/types/types/cc-stats/data/ag-stats-row.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-stats/data/data-obs-period.d.ts

@@ -0,0 +1,20 @@
+/**
+ * Defines the observation period over which statistical data is collected.
+ *
+ * This enumeration is used to indicate whether the statistics cover a single day
+ * or extend across multiple consecutive days. It is typically used when requesting
+ * reports or querying data from the Call Center Statistics Service.
+ *
+ * @since 2.7.4
+ */
+export declare enum DataObservationPeriod {
+    /**
+     * Indicates that the observations are collected over a single calendar day.
+     */
+    ONE_DAY = "oneDay",
+    /**
+     * Indicates that the observations are collected over several consecutive days.
+     */
+    ON_SEVERAL_DAYS = "onSeveralDays"
+}
+//# sourceMappingURL=data-obs-period.d.ts.map

package/dist/types/types/cc-stats/data/data-obs-period.d.ts.map

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