o2g-node-sdk 1.0.1 → 2.4.1

package/dist/types/types/analytics/charging-file.d.ts

@@ -0,0 +1,13 @@
+/**
+ * ChargingFile class represent a charging file on OmniPCX Enterprise.
+ * @see {@link Analytics.getChargingFiles}
+ */
+export declare class ChargingFile {
+    #private;
+    private constructor();
+    /** The name of the charging file */
+    get name(): string;
+    /** The date of the charging file */
+    get date(): Date;
+}
+//# sourceMappingURL=charging-file.d.ts.map

package/dist/types/types/analytics/charging-file.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"charging-file.d.ts","sourceRoot":"","sources":["../../../../src/types/analytics/charging-file.ts"],"names":[],"mappings":"AAqCA;;;GAGG;AACH,qBAAa,YAAY;;IAIrB,OAAO;IAKP,oCAAoC;IACpC,IAAI,IAAI,IAAI,MAAM,CAEjB;IAED,oCAAoC;IACpC,IAAI,IAAI,IAAI,IAAI,CAEf;CAQJ"}

package/dist/types/types/analytics/charging-result.d.ts

@@ -0,0 +1,50 @@
+import { Charging } from './charging';
+import { DateRange } from '../common/date-range';
+/**
+ * Represents the result of a charging query on an OmniPCX Enterprise system.
+ *
+ * A `ChargingResult` contains a list of individual `Charging` entries, along with
+ * optional statistics such as the number of charging files, total ticket count, and
+ * number of valuable tickets. Queries can originate from a list of {@link ChargingFile}
+ * or by specifying a {@link DateRange} to filter the period of interest.
+ *
+ * @see {@link Analytics.getChargingsFromFiles} for querying from files
+ * @see {@link Analytics.getChargingsFromFilter} for querying from a time filter
+ */
+export declare class ChargingResult {
+    #private;
+    /**
+     * @param chargings - Array of `Charging` entries returned by the query
+     * @param range - The date range covered by the charging result, or `null` if not applicable
+     * @param chargingFilesCount - Optional count of charging files used in the query
+     * @param totalTicketCount - Optional total number of tickets in this result
+     * @param valuableTicketCount - Optional number of valuable tickets in this result
+     */
+    private constructor();
+    /**
+     * Returns the list of individual `Charging` entries in this result.
+     * @returns Array of `Charging` objects
+     */
+    get chargings(): Charging[];
+    /**
+     * Returns the date range over which this charging result applies.
+     * @returns The `DateRange` object or `null` if not specified
+     */
+    get range(): DateRange | null;
+    /**
+     * Returns the number of charging files used to produce this result.
+     * @returns Number of charging files (0 if not set)
+     */
+    get chargingFilesCount(): number;
+    /**
+     * Returns the total number of tickets in this charging result.
+     * @returns Total ticket count (0 if not set)
+     */
+    get totalTicketCount(): number;
+    /**
+     * Returns the number of valuable tickets in this charging result.
+     * @returns Count of valuable tickets (0 if not set)
+     */
+    get valuableTicketCount(): number;
+}
+//# sourceMappingURL=charging-result.d.ts.map

package/dist/types/types/analytics/charging-result.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"charging-result.d.ts","sourceRoot":"","sources":["../../../../src/types/analytics/charging-result.ts"],"names":[],"mappings":"AAmBA,OAAO,EAAE,QAAQ,EAAE,MAAM,YAAY,CAAC;AACtC,OAAO,EAAE,SAAS,EAAE,MAAM,sBAAsB,CAAC;AAGjD;;;;;;;;;;GAUG;AACH,qBAAa,cAAc;;IAOvB;;;;;;OAMG;IACH,OAAO;IAcP;;;OAGG;IACH,IAAI,SAAS,IAAI,QAAQ,EAAE,CAE1B;IAED;;;OAGG;IACH,IAAI,KAAK,IAAI,SAAS,GAAG,IAAI,CAE5B;IAED;;;OAGG;IACH,IAAI,kBAAkB,IAAI,MAAM,CAE/B;IAED;;;OAGG;IACH,IAAI,gBAAgB,IAAI,MAAM,CAE7B;IAED;;;OAGG;IACH,IAAI,mBAAmB,IAAI,MAAM,CAEhC;CAmBJ"}

package/dist/types/types/analytics/charging.d.ts

@@ -0,0 +1,69 @@
+import { CallType } from './call-type';
+import { TelFacility } from './tel-facility';
+/**
+ * Represents a single charging record from OmniPCX Enterprise.
+ *
+ * Each record contains details about the call, including caller, called party,
+ * duration, cost, facilities, and call type. Certain fields are only populated
+ * if the query was executed with the 'all' option.
+ *
+ */
+export declare class Charging {
+    #private;
+    /**
+     * Creates a Charging instance.
+     * @param caller - The caller phone number.
+     * @param name - The caller name.
+     * @param called - The called phone number.
+     * @param initialDialedNumber - The initially dialed number (available with 'all' option).
+     * @param callNumber - Number of charged calls (available with 'all' option).
+     * @param chargingUnits - Number of charged units (available with 'all' option).
+     * @param cost - The call cost (available with 'all' option).
+     * @param startDate - The call start date (available with 'all' option).
+     * @param duration - The call duration in seconds.
+     * @param callType - The type of the call (available with 'all' option).
+     * @param effectiveCallDuration - The effective call duration in seconds.
+     * @param actingExtensionNumberNode - Acting extension node number.
+     * @param internalFacilities - Internal facilities used for the call.
+     * @param externalFacilities - External facilities used for the call.
+     */
+    private constructor();
+    /** @returns The caller phone number. */
+    get caller(): string;
+    /** @returns The caller name, or `null` if not set. */
+    get name(): string | null;
+    /** @returns The called phone number, or `null` if not set. */
+    get called(): string | null;
+    /**
+     * @returns The initially dialed number, or `null` if not set.
+     * Available only if the query was done with the 'all' option.
+     */
+    get initialDialedNumber(): string | null;
+    /** @returns The number of charged calls (defaults to 0 if not set). */
+    get callNumber(): number;
+    /** @returns The number of charged units (defaults to 0 if not set). */
+    get chargingUnits(): number;
+    /** @returns The cost of the call (defaults to 0 if not set). */
+    get cost(): number;
+    /**
+     * @returns The call start date, or `null` if not set.
+     * Available only if the query was done with the 'all' option.
+     */
+    get startDate(): Date | null;
+    /** @returns The call duration in seconds (defaults to 0 if not set). */
+    get duration(): number;
+    /**
+     * @returns The call type, or `null` if not set.
+     * Available only if the query was done with the 'all' option.
+     */
+    get callType(): CallType | null;
+    /** @returns The effective call duration in seconds (defaults to 0 if not set). */
+    get effectiveCallDuration(): number;
+    /** @returns The acting extension node number (defaults to -1 if not set). */
+    get actingExtensionNumberNode(): number;
+    /** @returns The internal facilities, or `null` if not set. */
+    get internalFacilities(): TelFacility[] | null;
+    /** @returns The external facilities, or `null` if not set. */
+    get externalFacilities(): TelFacility[] | null;
+}
+//# sourceMappingURL=charging.d.ts.map

package/dist/types/types/analytics/charging.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/analytics/incident.d.ts

@@ -0,0 +1,41 @@
+/**
+ * Represents an incident on an OmniPCX Enterprise node.
+ *
+ * Each incident contains details such as severity, description, node, rack, board,
+ * and the date it was raised. Incidents may occur on the main call server or on
+ * a specific node, and may reference specific equipment or termination points.
+ */
+export declare class Incident {
+    #private;
+    /**
+     * @ignore
+     */
+    private constructor();
+    /** @returns The unique identifier of this incident. */
+    get id(): number;
+    /** @returns The date and time when this incident was raised. */
+    get date(): Date;
+    /** @returns The severity level of this incident. */
+    get severity(): number;
+    /** @returns The textual description of the incident. */
+    get description(): string;
+    /** @returns The number of occurrences of this incident. */
+    get nbOccurs(): number;
+    /** @returns The OmniPCX Enterprise node on which this incident occurred. */
+    get node(): number;
+    /** @returns Whether this incident occurred on the main call server. */
+    get main(): boolean;
+    /** @returns The rack associated with this incident, or `null` if not set. */
+    get rack(): string | null;
+    /** @returns The board associated with this incident, or `null` if not set. */
+    get board(): string | null;
+    /** @returns The equipment associated with this incident, or `null` if not set. */
+    get equipment(): string | null;
+    /** @returns The termination associated with this incident, or `null` if not set. */
+    get termination(): string | null;
+    /** @ignore Converts a DD/MM/YY string to ISO YYYY-MM-DD format. */
+    private static _makeIsoDate;
+    /** @ignore Converts date and hour strings from JSON to a Date object. */
+    private static _makeDate;
+}
+//# sourceMappingURL=incident.d.ts.map

package/dist/types/types/analytics/incident.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"incident.d.ts","sourceRoot":"","sources":["../../../../src/types/analytics/incident.ts"],"names":[],"mappings":"AAqBA;;;;;;GAMG;AACH,qBAAa,QAAQ;;IAajB;;OAEG;IACH,OAAO;IA0BP,uDAAuD;IACvD,IAAI,EAAE,IAAI,MAAM,CAEf;IAED,gEAAgE;IAChE,IAAI,IAAI,IAAI,IAAI,CAEf;IAED,oDAAoD;IACpD,IAAI,QAAQ,IAAI,MAAM,CAErB;IAED,wDAAwD;IACxD,IAAI,WAAW,IAAI,MAAM,CAExB;IAED,2DAA2D;IAC3D,IAAI,QAAQ,IAAI,MAAM,CAErB;IAED,4EAA4E;IAC5E,IAAI,IAAI,IAAI,MAAM,CAEjB;IAED,uEAAuE;IACvE,IAAI,IAAI,IAAI,OAAO,CAElB;IAED,6EAA6E;IAC7E,IAAI,IAAI,IAAI,MAAM,GAAG,IAAI,CAExB;IAED,8EAA8E;IAC9E,IAAI,KAAK,IAAI,MAAM,GAAG,IAAI,CAEzB;IAED,kFAAkF;IAClF,IAAI,SAAS,IAAI,MAAM,GAAG,IAAI,CAE7B;IAED,oFAAoF;IACpF,IAAI,WAAW,IAAI,MAAM,GAAG,IAAI,CAE/B;IAyBD,mEAAmE;IACnE,OAAO,CAAC,MAAM,CAAC,YAAY;IAM3B,yEAAyE;IACzE,OAAO,CAAC,MAAM,CAAC,SAAS;CAG3B"}

package/dist/types/{analytics → types/analytics}/tel-facility.d.ts

@@ -42,3 +42,4 @@ export declare enum TelFacility {
     DISA = "DISA",
     None = "None"
 }
+//# sourceMappingURL=tel-facility.d.ts.map

package/dist/types/types/analytics/tel-facility.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"tel-facility.d.ts","sourceRoot":"","sources":["../../../../src/types/analytics/tel-facility.ts"],"names":[],"mappings":"AAmBA;;GAEG;AACH,oBAAY,WAAW;IACnB,qCAAqC,0CAA0C;IAC/E,uCAAuC,4CAA4C;IACnF,oCAAoC,yCAAyC;IAC7E,sCAAsC,2CAA2C;IACjF,2BAA2B,gCAAgC;IAC3D,2BAA2B,gCAAgC;IAC3D,oBAAoB,yBAAyB;IAC7C,uBAAuB,4BAA4B;IACnD,QAAQ,aAAa;IACrB,qBAAqB,0BAA0B;IAC/C,wBAAwB,6BAA6B;IACrD,mBAAmB,wBAAwB;IAC3C,eAAe,oBAAoB;IACnC,WAAW,gBAAgB;IAC3B,oBAAoB,yBAAyB;IAC7C,kBAAkB,uBAAuB;IACzC,mBAAmB,wBAAwB;IAC3C,YAAY,iBAAiB;IAC7B,OAAO,YAAY;IACnB,MAAM,WAAW;IACjB,UAAU,eAAe;IACzB,aAAa,kBAAkB;IAC/B,aAAa,kBAAkB;IAC/B,SAAS,cAAc;IACvB,gBAAgB,qBAAqB;IACrC,YAAY,iBAAiB;IAC7B,oBAAoB,yBAAyB;IAC7C,OAAO,YAAY;IACnB,uBAAuB,4BAA4B;IACnD,wBAAwB,6BAA6B;IACrD,SAAS,cAAc;IACvB,SAAS,cAAc;IACvB,2BAA2B,gCAAgC;IAC3D,8BAA8B,mCAAmC;IACjE,sCAAsC,2CAA2C;IACjF,6BAA6B,kCAAkC;IAC/D,UAAU,eAAe;IACzB,IAAI,SAAS;IACb,IAAI,SAAS;CAChB"}

package/dist/types/types/cc-agent/agent-groups.d.ts

@@ -0,0 +1,11 @@
+/**
+ * Represents the groups an agent belongs to.
+ */
+export declare class AgentGroups {
+    #private;
+    /** Preferred agent group. */
+    get preferred(): string | null;
+    /** All agent groups the operator is part of. */
+    get groups(): string[] | null;
+}
+//# sourceMappingURL=agent-groups.d.ts.map

package/dist/types/types/cc-agent/agent-groups.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"agent-groups.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-agent/agent-groups.ts"],"names":[],"mappings":"AAqBA;;GAEG;AACH,qBAAa,WAAW;;IAYpB,6BAA6B;IAC7B,IAAI,SAAS,IAAI,MAAM,GAAG,IAAI,CAE7B;IAED,gDAAgD;IAChD,IAAI,MAAM,IAAI,MAAM,EAAE,GAAG,IAAI,CAE5B;CAQJ"}

package/dist/types/types/cc-agent/agent-skill-set.d.ts

@@ -0,0 +1,43 @@
+import { AgentSkill } from './agent-skill';
+/**
+ * Represents the set of skills assigned to a CCD agent.
+ * <p>
+ * An `AgentSkillSet` is a collection of {@link AgentSkill} objects indexed by
+ * skill number. It is returned as part of the agent's configuration and state,
+ * and can be used to check which skills an agent has and whether specific
+ * skills are active.
+ *
+ * @see CallCenterAgent.getConfiguration
+ * @see CallCenterAgent.activateSkills
+ * @see CallCenterAgent.deactivateSkills
+ */
+export declare class AgentSkillSet {
+    #private;
+    /**
+     * Returns the skill with the specified number.
+     *
+     * @param number the skill number
+     * @returns the {@link AgentSkill} with the specified number, or `null` if not found
+     */
+    get(number: number): AgentSkill | null;
+    /**
+     * Returns whether the specified skill number exists in this skill set.
+     *
+     * @param number the skill number to check
+     * @returns `true` if the skill is present; `false` otherwise
+     */
+    contains(number: number): boolean;
+    /**
+     * Returns the set of skill numbers contained in this skill set.
+     *
+     * @returns a `Set` of skill numbers
+     */
+    get skillsNumbers(): Set<number>;
+    /**
+     * Returns all skills in this skill set.
+     *
+     * @returns the list of {@link AgentSkill} objects
+     */
+    get skills(): AgentSkill[];
+}
+//# sourceMappingURL=agent-skill-set.d.ts.map

package/dist/types/types/cc-agent/agent-skill-set.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-agent/agent-skill.d.ts

@@ -0,0 +1,15 @@
+/**
+ * Represents a CCD operator skill.
+ * Skills are used by the "Advanced Call Routing" strategy.
+ */
+export declare class AgentSkill {
+    #private;
+    private constructor();
+    /** Getter for the skill number */
+    get number(): number;
+    /** Getter for the skill level */
+    get level(): number;
+    /** Getter for whether the skill is active */
+    get active(): boolean;
+}
+//# sourceMappingURL=agent-skill.d.ts.map

package/dist/types/types/cc-agent/agent-skill.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"agent-skill.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-agent/agent-skill.ts"],"names":[],"mappings":"AAmBA;;;GAGG;AACH,qBAAa,UAAU;;IAUnB,OAAO;IAYP,kCAAkC;IAClC,IAAI,MAAM,IAAI,MAAM,CAEnB;IAED,iCAAiC;IACjC,IAAI,KAAK,IAAI,MAAM,CAElB;IAED,6CAA6C;IAC7C,IAAI,MAAM,IAAI,OAAO,CAEpB;CACJ"}

package/dist/types/types/cc-agent/cc-agent-events.d.ts

@@ -0,0 +1,44 @@
+import { AgentSkillSet } from './agent-skill-set';
+import { OperatorState } from './operator-state';
+/**
+ * Notification sent when an agent's skills have changed.
+ */
+export declare class OnAgentSkillChanged {
+    #private;
+    /** Login name of the agent (identifier which can be used for filtering). */
+    get loginName(): string;
+    /** Updated set of skills for the agent. */
+    get skills(): AgentSkillSet;
+}
+/**
+ * Notification sent when an agent's state has changed.
+ */
+export declare class OnAgentStateChanged {
+    #private;
+    private constructor();
+    /** Login name of the agent (identifier which can be used for filtering). */
+    get loginName(): string;
+    /** Updated state of the agent. */
+    get state(): OperatorState;
+}
+/**
+ * Notification sent when a supervisor cancels a help request from an agent.
+ */
+export declare class OnSupervisorHelpCancelled {
+    #private;
+    /** Login name of the supervisor or agent requesting help. */
+    get loginName(): string;
+    /** The agent number for whom the help was cancelled. */
+    get agentNumber(): string;
+}
+/**
+ * Notification sent when a supervisor help is requested by an agent.
+ */
+export declare class OnSupervisorHelpRequested {
+    #private;
+    /** Login name of the supervisor or agent requesting help. */
+    get loginName(): string;
+    /** The agent number requesting the supervisor's help. */
+    get agentNumber(): string;
+}
+//# sourceMappingURL=cc-agent-events.d.ts.map

package/dist/types/types/cc-agent/cc-agent-events.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/{cc-agent → types/cc-agent}/intrusion-mode.d.ts

@@ -10,8 +10,8 @@ export declare enum IntrusionMode {
      */
     NORMAL = "NORMAL",
     /**
-    * The supervisor can only talk to the agent but listen to the remote customer.
-    */
+     * The supervisor can only talk to the agent but listen to the remote customer.
+     */
     RESTRICTED = "RESTRICTED",
     /**
      * The supervisor only listens to the conversation between agent and customer.
@@ -22,3 +22,4 @@ export declare enum IntrusionMode {
      */
     STOP = "STOP"
 }
+//# sourceMappingURL=intrusion-mode.d.ts.map

package/dist/types/types/cc-agent/intrusion-mode.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-agent/operator-config.d.ts

@@ -0,0 +1,76 @@
+import { AgentGroups } from './agent-groups';
+import { AgentSkillSet } from './agent-skill-set';
+import { OperatorType } from './operator-type';
+/**
+ * `OperatorConfig` represents the configuration of a CCD operator.
+ *
+ * A CCD operator can be an {@link OperatorType.AGENT | agent}
+ * or an {@link OperatorType.SUPERVISOR | supervisor}. This class
+ * provides access to the operator’s type, associated pro-ACD station,
+ * group memberships, skills, and feature settings
+ * (such as headset usage, self-assignment capability, or multiline configuration).
+ */
+export declare class OperatorConfig {
+    #private;
+    /**
+     * Returns the type of CCD operator (agent or supervisor).
+     *
+     * @returns The operator type.
+     */
+    get type(): OperatorType;
+    /**
+     * Returns the associated pro-ACD station.
+     *
+     * @returns The pro-ACD station extension number,
+     *          or `null` if none is associated.
+     */
+    get proacd(): string | null;
+    /**
+     * Returns the agent groups the operator is attached to,
+     * including the preferred group if defined.
+     *
+     * @returns The {@link AgentGroups} instance representing
+     *          the operator’s group memberships,
+     *          or `null` if none are configured.
+     */
+    get processingGroups(): AgentGroups | null;
+    /**
+     * Returns the operator’s assigned skills.
+     *
+     * @returns The {@link AgentSkillSet} instance representing
+     *          the operator’s skills,
+     *          or `null` if none are defined.
+     */
+    get skills(): AgentSkillSet | null;
+    /**
+     * Indicates whether the operator can choose their own processing group.
+     *
+     * @returns `true` if the operator can self-assign a group;
+     *          `false` otherwise.
+     */
+    get selfAssign(): boolean;
+    /**
+     * Indicates whether the operator has the headset feature enabled.
+     *
+     * The headset feature allows a CCD operator to answer calls using a headset device.
+     *
+     * @returns `true` if headset functionality is enabled;
+     *          `false` otherwise.
+     */
+    get headset(): boolean;
+    /**
+     * Indicates whether the operator can request help from a supervisor.
+     *
+     * @returns `true` if the operator can request help;
+     *          `false` otherwise.
+     */
+    get help(): boolean;
+    /**
+     * Indicates whether the operator is configured as multiline.
+     *
+     * @returns `true` if the operator supports multiline handling;
+     *          `false` otherwise.
+     */
+    get multiline(): boolean;
+}
+//# sourceMappingURL=operator-config.d.ts.map

package/dist/types/types/cc-agent/operator-config.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-agent/operator-state.d.ts

@@ -0,0 +1,100 @@
+/**
+ * `OperatorState` represents the current state of a CCD operator.
+ *
+ * This includes both the static login/logoff state (`mainState`) and
+ * the dynamic activity state (`subState`). Additional properties track
+ * the pro-ACD device, processing group, withdrawal status, and
+ * withdrawal reason index.
+ */
+export declare class OperatorState {
+    #private;
+    /**
+     * Returns the static (main) state of the operator,
+     * indicating login, logoff, or error status.
+     */
+    get mainState(): OperatorState.OperatorMainState;
+    /**
+     * Returns the dynamic (sub) state of the operator,
+     * indicating the operator's current activity or wrap-up phase.
+     *
+     * Defaults to `OperatorDynamicState.UNKNOWN` if undefined.
+     */
+    get subState(): OperatorState.OperatorDynamicState;
+    /**
+     * Returns the pro-ACD device number the operator is logged on.
+     *
+     * @returns The extension number, or `null` if the operator is not logged on.
+     */
+    get proAcdDeviceNumber(): string | null;
+    /**
+     * Returns the processing group the operator is currently logged into.
+     *
+     * @returns The PG number, or `null` if the operator is not in any group.
+     */
+    get pgNumber(): string | null;
+    /**
+     * Returns the withdraw reason index for the operator.
+     *
+     * @returns The withdraw reason index, or `null` if not in withdraw state.
+     */
+    get withdrawReason(): number | null;
+    /**
+     * Indicates whether the operator is currently in withdraw state.
+     *
+     * @returns `true` if the operator is withdrawn from call distribution, `false` otherwise.
+     */
+    get withdraw(): boolean;
+}
+/**
+ * Namespace containing enums used by `OperatorState`.
+ */
+export declare namespace OperatorState {
+    /**
+     * Represents the static login/logoff state of a CCD operator.
+     */
+    enum OperatorMainState {
+        /** The O2G server is unable to determine the operator's main state. */
+        UNKNOWN = "UNKNOWN",
+        /** The operator is logged on a pro-ACD device. */
+        LOG_ON = "LOG_ON",
+        /** The operator is logged off. */
+        LOG_OFF = "LOG_OFF",
+        /** Error status. */
+        ERROR = "ERROR"
+    }
+    /**
+     * Represents the dynamic activity state of a CCD operator.
+     *
+     * Dynamic states indicate the operator's current activity,
+     * wrap-up phase, or pause status.
+     */
+    enum OperatorDynamicState {
+        /** The operator is ready to receive calls. */
+        READY = "READY",
+        /** The operator is logged on but not entered into any agent group. */
+        OUT_OF_PG = "OUT_OF_PG",
+        /** The operator is busy handling a call. */
+        BUSY = "BUSY",
+        /** The operator is entering a transaction code. */
+        TRANSACTION_CODE_INPUT = "TRANSACTION_CODE_INPUT",
+        /** The operator is in automatic wrap-up phase. */
+        WRAPUP = "WRAPUP",
+        /** The operator is in a pause state. */
+        PAUSE = "PAUSE",
+        /** The operator has withdrawn from call distribution. */
+        WITHDRAW = "WITHDRAW",
+        /** The operator is in wrap-up due to handling an instant message (IM). */
+        WRAPUP_IM = "WRAPUP_IM",
+        /** The operator is in wrap-up due to handling an email. */
+        WRAPUP_EMAIL = "WRAPUP_EMAIL",
+        /** The operator is in wrap-up due to handling an email, but can still receive CCD calls. */
+        WRAPUP_EMAIL_INTERRUPTIBLE = "WRAPUP_EMAIL_INTERRUPTIBLE",
+        /** The operator is in wrap-up after an outbound call. */
+        WRAPUP_OUTBOUND = "WRAPUP_OUTBOUND",
+        /** The operator is in wrap-up after a web callback call. */
+        WRAPUP_CALLBACK = "WRAPUP_CALLBACK",
+        /** The O2G server is unable to determine the operator's dynamic state. */
+        UNKNOWN = "UNKNOWN"
+    }
+}
+//# sourceMappingURL=operator-state.d.ts.map

package/dist/types/types/cc-agent/operator-state.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/{cc-agent → types/cc-agent}/operator-type.d.ts

@@ -14,3 +14,4 @@ export declare enum OperatorType {
 export declare namespace OperatorType {
     function isOperatorType(value: string): value is OperatorType;
 }
+//# sourceMappingURL=operator-type.d.ts.map

package/dist/types/types/cc-agent/operator-type.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"operator-type.d.ts","sourceRoot":"","sources":["../../../../src/types/cc-agent/operator-type.ts"],"names":[],"mappings":"AAmBA;;GAEG;AACH,oBAAY,YAAY;IACpB;;OAEG;IACH,KAAK,UAAU;IAEf;;OAEG;IACH,UAAU,eAAe;CAC5B;AAED,yBAAiB,YAAY,CAAC;IAC1B,SAAgB,cAAc,CAAC,KAAK,EAAE,MAAM,GAAG,KAAK,IAAI,YAAY,CAEnE;CACJ"}

package/dist/types/types/cc-agent/withdraw-reason.d.ts

@@ -0,0 +1,23 @@
+/**
+ * `WithdrawReason` represents a reason why a CCD agent is in a withdraw state.
+ *
+ * Withdraw reasons are used by the CCD system for reporting and statistical purposes.
+ * They help to understand why an agent is temporarily unavailable for call distribution.
+ * Each reason has a unique index within the processing group and a descriptive label.
+ */
+export declare class WithdrawReason {
+    #private;
+    /**
+     * Returns the index of this withdraw reason within the agent's processing group.
+     *
+     * @returns The unique numeric index for this withdraw reason.
+     */
+    get index(): number;
+    /**
+     * Returns the human-readable label describing this withdraw reason.
+     *
+     * @returns The descriptive label for the reason, or `null` if none is set.
+     */
+    get label(): string | null;
+}
+//# sourceMappingURL=withdraw-reason.d.ts.map

package/dist/types/types/cc-agent/withdraw-reason.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/{cc-mngt → types/cc-mngt}/calendar/abstract-calendar.d.ts

@@ -1,7 +1,8 @@
-import { Transition } from "./transition";
+import { Transition } from './transition';
 export declare abstract class AbstractCalendar<T> {
     protected transitions: Map<T, Transition[]>;
     constructor(transitions: Map<T, Transition[]>);
     protected _getTransitions(element: T): Transition[] | undefined;
     protected _getItemAt(element: T, index: number): Transition | undefined;
 }
+//# sourceMappingURL=abstract-calendar.d.ts.map

package/dist/types/types/cc-mngt/calendar/abstract-calendar.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"abstract-calendar.d.ts","sourceRoot":"","sources":["../../../../../src/types/cc-mngt/calendar/abstract-calendar.ts"],"names":[],"mappings":"AAmBA,OAAO,EAAE,UAAU,EAAE,MAAM,cAAc,CAAC;AAE1C,8BAAsB,gBAAgB,CAAC,CAAC;IACpC,SAAS,CAAC,WAAW,EAAE,GAAG,CAAC,CAAC,EAAE,UAAU,EAAE,CAAC,CAAC;gBAEhC,WAAW,EAAE,GAAG,CAAC,CAAC,EAAE,UAAU,EAAE,CAAC;IAI7C,SAAS,CAAC,eAAe,CAAC,OAAO,EAAE,CAAC,GAAG,UAAU,EAAE,GAAG,SAAS;IAI/D,SAAS,CAAC,UAAU,CAAC,OAAO,EAAE,CAAC,EAAE,KAAK,EAAE,MAAM,GAAG,UAAU,GAAG,SAAS;CAI1E"}

package/dist/types/types/cc-mngt/calendar/calendar.d.ts

@@ -0,0 +1,22 @@
+import { ExceptionCalendar } from './exception-calendar';
+import { NormalCalendar } from './normal-calendar';
+/**
+ * Represents a pilot's calendar, combining normal and exceptional days.
+ *
+ * - The **normal calendar** defines standard behavior for each day of the week.
+ * - The **exceptional calendar** defines special days (e.g., holidays) that override the normal calendar.
+ */
+export declare class Calendar {
+    #private;
+    /**
+     * Returns the normal days calendar.
+     * @returns {NormalCalendar | null} The normal calendar, or null if not set
+     */
+    get normalDays(): NormalCalendar | null;
+    /**
+     * Returns the exceptional days calendar.
+     * @returns {ExceptionCalendar | null} The exceptional calendar, or null if not set
+     */
+    get exceptionDays(): ExceptionCalendar | null;
+}
+//# sourceMappingURL=calendar.d.ts.map

package/dist/types/types/cc-mngt/calendar/calendar.d.ts.map

@@ -0,0 +1 @@
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