o2g-node-sdk 1.0.1 → 2.4.1

package/dist/types/types/cc-stats/agent-attributes.d.ts

@@ -0,0 +1,377 @@
+/**
+ * `AgentAttributes` defines the set of statistical attributes available
+ * for a CCD agent.
+ *
+ * These attributes are used in reports generated by
+ * `CallCenterStatisticsService` to provide insight into agent activity,
+ * performance, and call handling.
+ *
+ * Attributes are grouped into:
+ * - **Counts** - number of calls, pickups, refusals, etc.
+ * - **Durations** - total and average times, expressed in `hh:mm:ss`.
+ * - **Percentages** - proportion of time spent in various agent states.
+ *
+ * **Note:** The `ALL` attribute is intended for testing only and
+ * should not be used in production contexts.
+ *
+ * @since 2.7.4
+ */
+export declare enum StatsAgentAttributes {
+    /** Number of rotating timeouts experienced by the agent. */
+    nbRotating = "nbRotating",
+    /** Number of calls successfully answered by the agent. */
+    nbPickedUp = "nbPickedUp",
+    /** Number of call pickup actions initiated by the agent. */
+    nbPickup = "nbPickup",
+    /** Number of internal outgoing calls not associated with ACD. */
+    nbLocalOutNonAcd = "nbLocalOutNonAcd",
+    /** Number of external outgoing calls not associated with ACD. */
+    nbExtOutNonAcd = "nbExtOutNonacd",
+    /** Number of ACD calls that were presented (rang) to the agent. */
+    nbRingAcd = "nbRingAcd",
+    /** Number of calls during which the agent initiated a help request. */
+    nbHelp = "nbHelp",
+    /** Number of internal incoming calls not associated with ACD. */
+    nbLocInNonAcd = "nbLocInNonacd",
+    /** Number of non-ACD external incoming calls received directly. */
+    nbExtInNonAcdDirect = "nbExtInNonacdDirect",
+    /** Number of non-ACD external incoming calls transferred to the agent. */
+    nbExtInNonAcdTransferred = "nbExtInNonacdTransferred",
+    /** Number of ACD calls handled (served) without an associated transaction code. */
+    nbServedWOCode = "nbServedWOCode",
+    /** Number of ACD calls handled (served) with an associated transaction code. */
+    nbServedWCode = "nbServedWCode",
+    /** Number of ACD calls served too quickly. */
+    nbAcdQuickServed = "nbAcdQuickServed",
+    /** Number of non-ACD external incoming calls successfully served. */
+    nbExtInNonAcdServed = "nbExtinNonacdServed",
+    /** Number of non-ACD external incoming calls served too quickly. */
+    nbExtInNonAcdQuickServed = "nbExtinNonacdQuickServed",
+    /** Number of outgoing ACD calls initiated by the agent. */
+    nbOutAcd = "nbOutAcd",
+    /** Number of outgoing ACD calls that were answered by the destination party. */
+    nbOutAcdAnswered = "nbOutAcdAnswered",
+    /** Number of calls currently or cumulatively in the wrap-up state. */
+    nbOnWrapup = "nbOnWrapup",
+    /** Total ringing duration for ACD calls that were served. */
+    ringAcdServedTDur = "ringAcdServedTDur",
+    /** Average ringing duration for ACD calls that were served. */
+    ringAcdServedADur = "ringAcdServedADur",
+    /** Total ringing duration for non-ACD external incoming calls that were served. */
+    ringInNonAcdExtServedTDur = "ringInNonAcdExtServedTDur",
+    /** Average ringing duration for non-ACD external incoming calls that were served. */
+    ringInNonAcdExtServedADur = "ringInNonAcdExtServedADur",
+    /** Total ringing duration for ACD calls. */
+    ringAcdTDur = "ringAcdTDur",
+    /** Average ringing duration for ACD calls. */
+    ringAcdADur = "ringAcdADur",
+    /** Total ringing duration for non-ACD external incoming calls. */
+    ringInNonAcdExtTDur = "ringInNonAcdExtTDur",
+    /** Average ringing duration for non-ACD external incoming calls. */
+    ringInNonAcdExtADur = "ringInNonAcdExtADur",
+    /** Total ringing duration for all calls. */
+    ringTDur = "ringTDur",
+    /** Average ringing duration for all calls. */
+    ringADur = "ringADur",
+    /** Total conversation duration for ACD calls. */
+    convAcdTDur = "convAcdTDur",
+    /** Average conversation duration for ACD calls. */
+    convAcdADur = "convAcdADur",
+    /** Total wrap-up duration for all calls served. */
+    wrapupAcdTDur = "wrapupAcdTDur",
+    /** Total conversation duration for internal outgoing non-ACD calls. */
+    convLocOutNonAcdTDur = "convLocOutNonacdTDur",
+    /** Average conversation duration for internal outgoing non-ACD calls. */
+    convLocOutNonAcdADur = "convLocOutNonacdADur",
+    /**
+     * Total conversation duration for external outgoing calls.
+     */
+    convExtOutTDur = "convExtOutTDur",
+    /**
+     * Average conversation duration for external outgoing calls.
+     */
+    convExtOutADur = "convExtOutADur",
+    /**
+     * Total conversation duration for non-ACD internal incoming calls.
+     */
+    convLocInNonAcdTDur = "convLocInNonacdTDur",
+    /**
+     * Average conversation duration for non-ACD internal incoming calls.
+     */
+    convLocInNonAcdADur = "convLocInNonacdADur",
+    /**
+     * Total conversation duration for non-ACD external incoming calls.
+     */
+    convExtInNonAcdTDur = "convExtInNonacdTDur",
+    /**
+     * Average conversation duration for non-ACD external incoming calls.
+     */
+    convExtInNonAcdADur = "convExtInNonacdADur",
+    /**
+     * Total call processing duration for outgoing ACD calls.
+     */
+    outAcdCommTDur = "outAcdCommTDur",
+    /**
+     * Average call processing duration for outgoing ACD calls.
+     */
+    outAcdCommADur = "outAcdCommADur",
+    /**
+     * Total conversation duration for outgoing ACD calls.
+     */
+    outAcdConvTDur = "outAcdConvTDur",
+    /**
+     * Average conversation duration for outgoing ACD calls.
+     */
+    outAcdConvADur = "outAcdConvADur",
+    /**
+     * Total transaction phase duration for outgoing ACD calls.
+     */
+    outAcdTransactTDur = "outAcdTransactTDur",
+    /**
+     * Average transaction phase duration for outgoing ACD calls.
+     */
+    outAcdTransactADur = "outAcdTransactADur",
+    /**
+     * Total wrap-up duration for outgoing ACD calls.
+     */
+    outAcdWrapupTDur = "outAcdWrapupTDur",
+    /**
+     * Average wrap-up duration for outgoing ACD calls.
+     */
+    outAcdWrapupADur = "outAcdWrapupADur",
+    /**
+     * Total pause duration for outgoing ACD calls.
+     */
+    outAcdPauseTDur = "outAcdPauseTDur",
+    /**
+     * Average pause duration for outgoing ACD calls.
+     */
+    outAcdPauseADur = "outAcdPauseADur",
+    /**
+     * Total wrap-up duration while the agent was idle.
+     */
+    wrapUpIdleTDur = "wrapUpIdleTDur",
+    /**
+     * Total conversation duration during wrap-up.
+     */
+    callOnWrapupTDur = "callOnWrapupTDur",
+    /**
+     * Total busy time during wrap-up.
+     */
+    busyOnWrapupTDur = "busyOnWrapupTDur",
+    /**
+     * Total busy time for the agent.
+     */
+    busyTDur = "busyTDur",
+    /**
+     * Percentage of total time the agent was logged out.
+     */
+    loggedOutPerTime = "loggedOutPerTime",
+    /**
+     * Percentage of time the agent was logged in but not assigned to a call.
+     */
+    notAssignedPerTime = "notAssignedPerTime",
+    /**
+     * Percentage of time the agent was logged in and assigned to a call.
+     */
+    assignedPerTime = "assignedPerTime",
+    /**
+     * Percentage of time the agent was in withdrawal (unavailable for calls).
+     */
+    withdrawPerTime = "withdrawPerTime",
+    /**
+     * Percentage of time the agent was in withdrawal due to cause 1.
+     */
+    withdrawPerTimeCause1 = "withdrawPerTimeCause1",
+    /**
+     * Percentage of time the agent was in withdrawal due to cause 2.
+     */
+    withdrawPerTimeCause2 = "withdrawPerTimeCause2",
+    /**
+     * Percentage of time the agent was in withdrawal due to cause 3.
+     */
+    withdrawPerTimeCause3 = "withdrawPerTimeCause3",
+    /**
+     * Percentage of time the agent was in withdrawal due to cause 4.
+     */
+    withdrawPerTimeCause4 = "withdrawPerTimeCause4",
+    /**
+     * Percentage of time the agent was in withdrawal due to cause 5.
+     */
+    withdrawPerTimeCause5 = "withdrawPerTimeCause5",
+    /**
+     * Percentage of time the agent was in withdrawal due to cause 6.
+     */
+    withdrawPerTimeCause6 = "withdrawPerTimeCause6",
+    /**
+     * Percentage of time the agent was in withdrawal due to cause 7.
+     */
+    withdrawPerTimeCause7 = "withdrawPerTimeCause7",
+    /**
+     * Percentage of time the agent was in withdrawal due to cause 8.
+     */
+    withdrawPerTimeCause8 = "withdrawPerTimeCause8",
+    /**
+     * Percentage of time the agent was in withdrawal due to cause 9.
+     */
+    withdrawPerTimeCause9 = "withdrawPerTimeCause9",
+    /**
+     * Number of pilots the agent served calls for.
+     */
+    nbPilots = "nbPilots",
+    /**
+     * Number of ACD calls served by the agent.
+     */
+    nbAcdServedCalls = "nbAcdServedCalls",
+    /**
+     * Number of incoming ACD calls served by the agent.
+     */
+    nbAcdInServedCalls = "nbAcdInServedCalls",
+    /**
+     * Number of incoming calls received directly by the pilot and served.
+     */
+    nbInCallsReceivedByPilot = "nbInCallsReceivedByPilot",
+    /**
+     * Number of outgoing ACD calls served by the agent.
+     */
+    nbAcdOutServedCalls = "nbAcdOutServedCalls",
+    /**
+     * Total number of ACD calls not served by the agent.
+     */
+    nbTotNonServedCalls = "nbTotNonServedCalls",
+    /**
+     * Number of incoming ACD calls not served by the agent.
+     */
+    nbInNonServedCalls = "nbInNonServedCalls",
+    /**
+     * Number of incoming ACD calls picked up but not served.
+     */
+    nbPickedUpCalls = "nbPickedupCalls",
+    /**
+     * Number of incoming ACD calls refused by the agent.
+     */
+    nbRefusedCalls = "nbRefusedCalls",
+    /**
+     * Number of outgoing ACD calls not served by the agent.
+     */
+    nbAcdOutNonServedCalls = "nbAcdOutNonServedCalls",
+    /**
+     * Total number of non-ACD calls received by the agent.
+     */
+    nbTotNonAcdReceivedCalls = "nbTotNonAcdreceivedCalls",
+    /**
+     * Number of incoming non-ACD calls received by the agent.
+     */
+    nbInNonAcdCalls = "nbInNonAcdCalls",
+    /**
+     * Number of outgoing non-ACD calls initiated by the agent.
+     */
+    nbOutNonAcdCalls = "nbOutNonAcdCalls",
+    /**
+     * Duration the agent was assigned to a group but not in withdrawal.
+     */
+    assignedNotWithdrawDur = "assignedNotWithdrawDur",
+    /**
+     * Total duration the agent was in withdrawal.
+     */
+    withdrawDur = "withdrawDur",
+    /**
+     * Duration the agent spent in manual wrap-up.
+     */
+    manuWrapupDur = "manuWrapupDur",
+    /**
+     * Duration the agent was in an unreachable state.
+     */
+    unreachableDur = "unreachableDur",
+    /**
+     * Total duration spent in non-ACD work.
+     */
+    nonAcdWorkTDur = "nonAcdWorkTDur",
+    /**
+     * Average duration spent in non-ACD work.
+     */
+    nonAcdWorkADur = "nonAcdWorkADur",
+    /**
+     * Total duration spent in ACD work.
+     */
+    acdWorkTDur = "acdWorkTDur",
+    /**
+     * Average duration spent in ACD work.
+     */
+    acdWorkADur = "acdWorkADur",
+    /**
+     * Total duration spent in incoming ACD work.
+     */
+    acdWorkInTDur = "acdWorkInTDur",
+    /**
+     * Average duration spent in incoming ACD work.
+     */
+    acdWorkInADur = "acdWorkInADur",
+    /**
+     * Total conversation duration in incoming ACD work.
+     */
+    acdWorkInConvTDur = "acdWorkInConvTDur",
+    /**
+     * Average conversation duration in incoming ACD work.
+     */
+    acdWorkInConvADur = "acdWorkInConvADur",
+    /**
+     * Total ringing duration in incoming ACD work.
+     */
+    acdWorkInRingTDur = "acdWorkInRingTDur",
+    /**
+     * Average ringing duration in incoming ACD work.
+     */
+    acdWorkInRingADur = "acdWorkInRingADur",
+    /**
+     * Total wrap-up duration in incoming ACD work.
+     */
+    acdWorkInWrapupTDur = "acdWorkInWrapupTDur",
+    /**
+     * Average wrap-up duration in incoming ACD work.
+     */
+    acdWorkInWrapupADur = "acdWorkInWrapupADur",
+    /**
+     * Total duration spent in outgoing ACD work.
+     */
+    acdWorkOutTDur = "acdWorkOutTDur",
+    /**
+     * Average duration spent in outgoing ACD work.
+     */
+    acdWorkOutADur = "acdWorkOutADur",
+    /**
+     * Total conversation duration in outgoing ACD work.
+     */
+    acdWorkOutConvTDur = "acdWorkOutConvTDur",
+    /**
+     * Average conversation duration in outgoing ACD work.
+     */
+    acdWorkOutConvADur = "acdWorkOutConvADur",
+    /**
+     * Total wrap-up duration in outgoing ACD work.
+     */
+    acdWorkOutWrapupTDur = "acdWorkOutWrapupTDur",
+    /**
+     * Average wrap-up duration in outgoing ACD work.
+     */
+    acdWorkOutWrapupADur = "acdWorkOutWrapupADur",
+    /**
+     * Total conversation duration for incoming ACD calls.
+     */
+    acdInConvTDur = "acdInConvTDur",
+    /**
+     * Average conversation duration for incoming ACD calls.
+     */
+    acdInConvADur = "acdInConvADur",
+    /**
+     * Total conversation duration for outgoing ACD calls.
+     */
+    acdOutConvTDur = "acdOutConvTDur",
+    /**
+     * Average conversation duration for outgoing ACD calls.
+     */
+    acdOutConvADur = "acdOutConvADur",
+    /** All attributes (test purposes only; not for production use). */
+    ALL = "ALL"
+}
+//# sourceMappingURL=agent-attributes.d.ts.map

package/dist/types/types/cc-stats/agent-attributes.d.ts.map

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package/dist/types/types/cc-stats/agent-filter.d.ts

@@ -0,0 +1,60 @@
+import { AbstractFilter } from '../../internal/types/cc-stat/abstract-filter';
+import { StatsAgentByPilotAttributes } from './agbypilot-attributes';
+import { StatsAgentAttributes } from './agent-attributes';
+/**
+ * Filter for selecting agents in Call Center StatisticsData reports.
+ *
+ * An `AgentFilter` allows specifying which statistics to collect for
+ * agents and, optionally, statistics broken down by pilots.
+ *
+ * Instances should be obtained via the `Filter.createAgentFilter()` factory method.
+ * SDK users do not need to implement this interface directly.
+ *
+ * @since 2.7.4
+ */
+export interface AgentFilter extends AbstractFilter {
+    /**
+     * Returns the set of directory numbers associated with this filter.
+     *
+     * These numbers identify the agents whose statistics should be collected.
+     *
+     * @returns a set of agent directory numbers; never null, but may be empty
+     */
+    get numbers(): string[];
+    /**
+     * Adds one or more agent directory numbers to this filter.
+     *
+     * Once added, the corresponding agents will be included in the scope of
+     * statistical reports.
+     *
+     * @param numbers an array of directory numbers to add; must not be null, though it may be empty
+     */
+    addNumbers(...numbers: string[]): void;
+    /**
+     * Returns the set of statistics attributes to collect for agents.
+     *
+     * @returns a set of `AgentAttributes`
+     */
+    get agentAttributes(): Set<StatsAgentAttributes>;
+    /**
+     * Returns the set of statistics attributes to collect for agents by pilot.
+     *
+     * @returns a set of `AgentByPilotAttributes`
+     */
+    get byPilotAttributes(): Set<StatsAgentByPilotAttributes>;
+    /**
+     * Sets the statistics attributes for agents in this filter.
+     * Any existing attributes may be replaced or supplemented depending on the implementation.
+     *
+     * @param attributes the agent attributes to include
+     */
+    setAgentAttributes(...attributes: StatsAgentAttributes[]): void;
+    /**
+     * Sets the statistics attributes for agents broken down by pilot in this filter.
+     * Any existing attributes may be replaced or supplemented depending on the implementation.
+     *
+     * @param attributes the agent-by-pilot attributes to include
+     */
+    setAgentByPilotAttributes(...attributes: StatsAgentByPilotAttributes[]): void;
+}
+//# sourceMappingURL=agent-filter.d.ts.map

package/dist/types/types/cc-stats/agent-filter.d.ts.map

@@ -0,0 +1 @@
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package/dist/types/types/cc-stats/data/ag-by-pil-stats-row.d.ts

@@ -0,0 +1,184 @@
+import { AgentByPilotStatisticsRowJson } from '../../../internal/types/cc-stat/cc-stat-types';
+import { StatValue } from './stat-value';
+import { StatsAgentByPilotAttributes } from '../agbypilot-attributes';
+export declare class AgentByPilotStatisticsRow {
+    #private;
+    [key: string]: any;
+    private values;
+    constructor(json: AgentByPilotStatisticsRowJson);
+    private initializeFromJson;
+    /**
+     * Access a statistic by enum.
+     * Always returns a StatValue, even if original value is null.
+     */
+    get(attr: StatsAgentByPilotAttributes): StatValue;
+    /**
+     * Returns the pilot's unique identifier or number.
+     *
+     * @return the pilot's number
+     */
+    get pilotNumber(): string | null;
+    /**
+     * Returns the pilot's display name.
+     *
+     * @return the pilot's name
+     */
+    get pilotName(): string | null;
+    /**
+     * Returns the total number of calls received by this pilot.
+     *
+     * @return the number of received calls
+     */
+    get nbCallsReceived(): number | null;
+    /**
+     * Returns the number of calls received by transfer.
+     *
+     * @return the number of transferred-in calls
+     */
+    get nbCallsTransfIn(): number | null;
+    /**
+     * Returns the total number of calls served by the pilot.
+     *
+     * @return the number of served calls
+     */
+    get nbCallsServed(): number | null;
+    /**
+     * Returns the number of calls served too quickly.
+     *
+     * @return the number of calls served too quickly
+     */
+    get nbCallsServedTooQuickly(): number | null;
+    /**
+     * Returns the number of calls that included an enquiry.
+     *
+     * @return the number of calls with enquiry
+     */
+    get nbCallsWithEnquiry(): number | null;
+    /**
+     * Returns the number of calls where help was requested.
+     *
+     * @return the number of calls with help requested
+     */
+    get nbCallsWithHelp(): number | null;
+    /**
+     * Returns the number of calls transferred from this pilot to others.
+     *
+     * @return the number of calls transferred from the agent
+     */
+    get nbCallsTransf(): number | null;
+    /**
+     * Returns the number of calls transferred to this pilot.
+     *
+     * @return the number of calls transferred to the agent
+     */
+    get nbCallsTransfToAgent(): number | null;
+    /**
+     * Returns the number of calls currently in wrap-up state.
+     *
+     * @return the number of calls in wrap-up
+     */
+    get nbCallsInWrapup(): number | null;
+    /**
+     * Returns the maximum call processing duration.
+     *
+     * @return the maximum duration of call processing
+     */
+    get maxCallProcDur(): string | null;
+    /**
+     * Returns the maximum conversation duration.
+     *
+     * @return the maximum duration of conversation
+     */
+    get maxConvDur(): string | null;
+    /**
+     * Returns the maximum wrap-up duration.
+     *
+     * @return the maximum duration of wrap-up
+     */
+    get maxWrapupDur(): string | null;
+    /**
+     * Returns the total call processing duration.
+     *
+     * @return total duration of call processing
+     */
+    get callProcTDur(): string | null;
+    /**
+     * Returns the average call processing duration.
+     *
+     * @return average duration of call processing
+     */
+    get callProcADur(): string | null;
+    /**
+     * Returns the total conversation duration.
+     *
+     * @return total duration of conversation
+     */
+    get convTDur(): string | null;
+    /**
+     * Returns the average conversation duration.
+     *
+     * @return average duration of conversation
+     */
+    get convADur(): string | null;
+    /**
+     * Returns the total wrap-up duration.
+     *
+     * @return total duration of wrap-up
+     */
+    get wrapupTDur(): string | null;
+    /**
+     * Returns the average wrap-up duration.
+     *
+     * @return average duration of wrap-up
+     */
+    get wrapupADur(): string | null;
+    /**
+     * Returns the total conversation duration during wrap-up.
+     *
+     * @return total duration of conversation in wrap-up
+     */
+    get convInWrapupTDur(): string | null;
+    /**
+     * Returns the total busy time during wrap-up.
+     *
+     * @return total busy duration in wrap-up
+     */
+    get busyTimeInWrapupTDur(): string | null;
+    /**
+     * Returns the total duration of calls on hold.
+     *
+     * @return total duration of hold calls
+     */
+    get onHoldTDur(): string | null;
+    /**
+     * Returns the average duration of calls on hold.
+     *
+     * @return average duration of hold calls
+     */
+    get onHoldADur(): string | null;
+    /**
+     * Returns the total duration of the transaction phase.
+     *
+     * @return total duration of transactions
+     */
+    get transTDur(): string | null;
+    /**
+     * Returns the average duration of the transaction phase.
+     *
+     * @return average duration of transactions
+     */
+    get transADur(): string | null;
+    /**
+     * Returns the total duration of pause.
+     *
+     * @return total duration of pause
+     */
+    get pauseTDur(): string | null;
+    /**
+     * Returns the average duration of pause.
+     *
+     * @return average duration of pause
+     */
+    get pauseADur(): string | null;
+}
+//# sourceMappingURL=ag-by-pil-stats-row.d.ts.map

package/dist/types/types/cc-stats/data/ag-by-pil-stats-row.d.ts.map

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