grm-shared-library 1.1.201 → 1.1.203

package/dist/cjs/modules/support/dtos/support-configuration.dto.js.map

@@ -0,0 +1 @@
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package/dist/cjs/modules/support/dtos/support-related-entity.dto.js

@@ -0,0 +1,38 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SupportRelatedEntityDto = void 0;
+const swagger_1 = require("@nestjs/swagger");
+const class_validator_1 = require("class-validator");
+const support_related_entity_type_enum_1 = require("../enums/support-related-entity-type.enum");
+/**
+ * A pointer to a record owned by another service.
+ *
+ * The id is a string on the wire because the owning services disagree on the
+ * type - an incident is an integer, a chat conversation is a uuid - and a
+ * union on the wire is a union every client has to handle. clarion-support
+ * validates the shape per type before it stores one.
+ */
+class SupportRelatedEntityDto {
+}
+exports.SupportRelatedEntityDto = SupportRelatedEntityDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ enum: support_related_entity_type_enum_1.SupportRelatedEntityType, description: 'What kind of record this points at.' }),
+    (0, class_validator_1.IsEnum)(support_related_entity_type_enum_1.SupportRelatedEntityType),
+    __metadata("design:type", String)
+], SupportRelatedEntityDto.prototype, "type", void 0);
+__decorate([
+    (0, swagger_1.ApiProperty)({ description: 'The owning service identifier, as text.', example: '90210' }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(64),
+    __metadata("design:type", String)
+], SupportRelatedEntityDto.prototype, "id", void 0);
+//# sourceMappingURL=support-related-entity.dto.js.map

package/dist/cjs/modules/support/dtos/support-related-entity.dto.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"support-related-entity.dto.js","sourceRoot":"","sources":["../../../../../src/modules/support/dtos/support-related-entity.dto.ts"],"names":[],"mappings":";;;;;;;;;;;;AAAA,6CAA8C;AAC9C,qDAA8D;AAC9D,gGAAqF;AAErF;;;;;;;GAOG;AACH,MAAa,uBAAuB;CASnC;AATD,0DASC;AANG;IAFC,IAAA,qBAAW,EAAC,EAAE,IAAI,EAAE,2DAAwB,EAAE,WAAW,EAAE,qCAAqC,EAAE,CAAC;IACnG,IAAA,wBAAM,EAAC,2DAAwB,CAAC;;qDACD;AAKhC;IAHC,IAAA,qBAAW,EAAC,EAAE,WAAW,EAAE,yCAAyC,EAAE,OAAO,EAAE,OAAO,EAAE,CAAC;IACzF,IAAA,0BAAQ,GAAE;IACV,IAAA,2BAAS,EAAC,EAAE,CAAC;;mDACF"}

package/dist/cjs/modules/support/dtos/support-report-query.dto.js

@@ -0,0 +1,127 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.SupportReportQueryDto = void 0;
+const swagger_1 = require("@nestjs/swagger");
+const class_transformer_1 = require("class-transformer");
+const class_validator_1 = require("class-validator");
+const country_code_enum_1 = require("../../country/enums/country-code.enum");
+const support_feedback_enum_1 = require("../enums/support-feedback.enum");
+const support_ticket_channel_enum_1 = require("../enums/support-ticket-channel.enum");
+const support_ticket_priority_enum_1 = require("../enums/support-ticket-priority.enum");
+const support_ticket_status_enum_1 = require("../enums/support-ticket-status.enum");
+/**
+ * Filters every support report accepts.
+ *
+ * `from`/`to` default to the last thirty days in the service rather than here,
+ * so an omitted range is a sensible report instead of a full-table scan on a
+ * dashboard that loads on login.
+ */
+class SupportReportQueryDto {
+}
+exports.SupportReportQueryDto = SupportReportQueryDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Start of the range. Defaults to 30 days ago.' }),
+    (0, class_validator_1.IsDateString)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "from", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'End of the range. Defaults to now.' }),
+    (0, class_validator_1.IsDateString)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "to", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Super-admin only. Everyone else is pinned to their tenant.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], SupportReportQueryDto.prototype, "organizationId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], SupportReportQueryDto.prototype, "controlCentreId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: country_code_enum_1.CountryCode }),
+    (0, class_validator_1.IsEnum)(country_code_enum_1.CountryCode),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "countryCode", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "queueId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "teamId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "categoryId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Scope the report to one agent.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], SupportReportQueryDto.prototype, "agentUserId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_status_enum_1.SupportTicketStatus }),
+    (0, class_validator_1.IsEnum)(support_ticket_status_enum_1.SupportTicketStatus),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "status", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_priority_enum_1.SupportTicketPriority }),
+    (0, class_validator_1.IsEnum)(support_ticket_priority_enum_1.SupportTicketPriority),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "priority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_ticket_channel_enum_1.SupportTicketChannel }),
+    (0, class_validator_1.IsEnum)(support_ticket_channel_enum_1.SupportTicketChannel),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "channel", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_feedback_enum_1.CustomerFeedbackType }),
+    (0, class_validator_1.IsEnum)(support_feedback_enum_1.CustomerFeedbackType),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "feedbackType", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_feedback_enum_1.CustomerFeedbackStatus }),
+    (0, class_validator_1.IsEnum)(support_feedback_enum_1.CustomerFeedbackStatus),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "feedbackStatus", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: ['DAY', 'WEEK', 'MONTH'], default: 'DAY' }),
+    (0, class_validator_1.IsIn)(['DAY', 'WEEK', 'MONTH']),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportReportQueryDto.prototype, "granularity", void 0);
+//# sourceMappingURL=support-report-query.dto.js.map

package/dist/cjs/modules/support/dtos/support-report-query.dto.js.map

@@ -0,0 +1 @@
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package/dist/cjs/modules/support/dtos/support-sync.dto.js

@@ -0,0 +1,175 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.ReconcileSupportTicketDto = exports.RetrySupportSyncDto = exports.SupportSyncQueryDto = void 0;
+const swagger_1 = require("@nestjs/swagger");
+const class_transformer_1 = require("class-transformer");
+const class_validator_1 = require("class-validator");
+const support_provider_code_enum_1 = require("../enums/support-provider-code.enum");
+const support_sync_enum_1 = require("../enums/support-sync.enum");
+const toOptionalBoolean = ({ value }) => {
+    if (value === undefined || value === null || value === '')
+        return undefined;
+    if (typeof value === 'boolean')
+        return value;
+    const normalized = String(value).toLowerCase();
+    if (normalized === 'true')
+        return true;
+    if (normalized === 'false')
+        return false;
+    return undefined;
+};
+/** Filters for the synchronization dashboard. */
+class SupportSyncQueryDto {
+}
+exports.SupportSyncQueryDto = SupportSyncQueryDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ minimum: 1, default: 1 }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], SupportSyncQueryDto.prototype, "page", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ minimum: 1, maximum: 200, default: 25 }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.Min)(1),
+    (0, class_validator_1.Max)(200),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], SupportSyncQueryDto.prototype, "limit", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_sync_enum_1.SupportSyncStatus }),
+    (0, class_validator_1.IsEnum)(support_sync_enum_1.SupportSyncStatus),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportSyncQueryDto.prototype, "status", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_sync_enum_1.SupportSyncOperation }),
+    (0, class_validator_1.IsEnum)(support_sync_enum_1.SupportSyncOperation),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportSyncQueryDto.prototype, "operation", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_sync_enum_1.SupportSyncEntityType }),
+    (0, class_validator_1.IsEnum)(support_sync_enum_1.SupportSyncEntityType),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportSyncQueryDto.prototype, "entityType", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_sync_enum_1.SupportSyncFailureReason }),
+    (0, class_validator_1.IsEnum)(support_sync_enum_1.SupportSyncFailureReason),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportSyncQueryDto.prototype, "failureReason", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ enum: support_provider_code_enum_1.SupportProviderCode }),
+    (0, class_validator_1.IsEnum)(support_provider_code_enum_1.SupportProviderCode),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportSyncQueryDto.prototype, "provider", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportSyncQueryDto.prototype, "ticketId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Super-admin only.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], SupportSyncQueryDto.prototype, "organizationId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'Only rows that need a human. Shorthand for status=DEAD_LETTER.',
+    }),
+    (0, class_transformer_1.Transform)(toOptionalBoolean),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], SupportSyncQueryDto.prototype, "needsAttentionOnly", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsDateString)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportSyncQueryDto.prototype, "from", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)(),
+    (0, class_validator_1.IsDateString)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], SupportSyncQueryDto.prototype, "to", void 0);
+/**
+ * Put a failed synchronization row back in the queue.
+ *
+ * Deliberately not automatic for a dead-lettered row. It reached that state
+ * because the failure was permanent or the attempts ran out, and a retry loop
+ * that resurrects those on its own is a loop that re-sends the same broken
+ * request forever. A human decides, and the decision is audited.
+ */
+class RetrySupportSyncDto {
+}
+exports.RetrySupportSyncDto = RetrySupportSyncDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'Why it is being retried. Recorded on the audit trail.',
+        maxLength: 500,
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], RetrySupportSyncDto.prototype, "reason", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'Reset the attempt counter. Off by default - a row that has failed eight times usually ' +
+            'needs the underlying cause fixed, not eight more tries.',
+        default: false,
+    }),
+    (0, class_transformer_1.Transform)(toOptionalBoolean),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], RetrySupportSyncDto.prototype, "resetAttempts", void 0);
+/**
+ * Re-read a ticket from the provider and settle the differences.
+ *
+ * `dryRun` is the default for a reason: an operator should be able to see what
+ * reconciliation WOULD change before it changes anything, on a record a
+ * customer is actively reading.
+ */
+class ReconcileSupportTicketDto {
+}
+exports.ReconcileSupportTicketDto = ReconcileSupportTicketDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ default: true, description: 'Report the differences without applying them.' }),
+    (0, class_transformer_1.Transform)(toOptionalBoolean),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], ReconcileSupportTicketDto.prototype, "dryRun", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        default: true,
+        description: 'Pull in provider messages Clarion has never seen.',
+    }),
+    (0, class_transformer_1.Transform)(toOptionalBoolean),
+    (0, class_validator_1.IsBoolean)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Boolean)
+], ReconcileSupportTicketDto.prototype, "importMissingMessages", void 0);
+//# sourceMappingURL=support-sync.dto.js.map

package/dist/cjs/modules/support/dtos/support-sync.dto.js.map

@@ -0,0 +1 @@
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package/dist/cjs/modules/support/dtos/support-ticket-actions.dto.js

@@ -0,0 +1,191 @@
+"use strict";
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+Object.defineProperty(exports, "__esModule", { value: true });
+exports.AttachSupportDocumentsDto = exports.ReopenSupportTicketDto = exports.CloseSupportTicketDto = exports.SetSupportTicketTagsDto = exports.ChangeSupportTicketPriorityDto = exports.ChangeSupportTicketStatusDto = exports.AssignSupportTicketDto = exports.UpdateSupportTicketDto = void 0;
+const swagger_1 = require("@nestjs/swagger");
+const class_transformer_1 = require("class-transformer");
+const class_validator_1 = require("class-validator");
+const support_defaults_const_1 = require("../constants/support-defaults.const");
+const support_ticket_priority_enum_1 = require("../enums/support-ticket-priority.enum");
+const support_ticket_status_enum_1 = require("../enums/support-ticket-status.enum");
+/**
+ * Change what a ticket is about. Agent-side only.
+ *
+ * Deliberately cannot change status, priority or assignment: those each have
+ * their own endpoint because each has its own permission, its own audit action
+ * and its own side effects on the SLA clocks. A single fat PATCH would collapse
+ * all three into one permission and one indistinguishable audit row.
+ */
+class UpdateSupportTicketDto {
+}
+exports.UpdateSupportTicketDto = UpdateSupportTicketDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ maxLength: support_defaults_const_1.SUPPORT_FIELD_LIMITS.SUBJECT_MAX_LENGTH }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(support_defaults_const_1.SUPPORT_FIELD_LIMITS.SUBJECT_MAX_LENGTH),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportTicketDto.prototype, "subject", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Recategorising can move the ticket to another queue.' }),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportTicketDto.prototype, "categoryId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Move the ticket to a different queue by hand.' }),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], UpdateSupportTicketDto.prototype, "queueId", void 0);
+/** Give a ticket to an agent, a team, or both. */
+class AssignSupportTicketDto {
+}
+exports.AssignSupportTicketDto = AssignSupportTicketDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'The agent to assign. Omit with `teamId` to assign to a team only.' }),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)(),
+    (0, class_validator_1.IsPositive)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", Number)
+], AssignSupportTicketDto.prototype, "assignedAgentId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'The team that owns it.' }),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], AssignSupportTicketDto.prototype, "assignedTeamId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Move it to this queue at the same time.' }),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], AssignSupportTicketDto.prototype, "queueId", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Why. Recorded on the assignment history.', maxLength: 500 }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], AssignSupportTicketDto.prototype, "reason", void 0);
+/**
+ * Move a ticket to another state.
+ *
+ * The transition is validated against the state machine, so an arbitrary status
+ * cannot be written. An invalid move is a 409, never a silent no-op.
+ */
+class ChangeSupportTicketStatusDto {
+}
+exports.ChangeSupportTicketStatusDto = ChangeSupportTicketStatusDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ enum: support_ticket_status_enum_1.SupportTicketStatus }),
+    (0, class_validator_1.IsEnum)(support_ticket_status_enum_1.SupportTicketStatus),
+    __metadata("design:type", String)
+], ChangeSupportTicketStatusDto.prototype, "status", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'Why. Required by convention when cancelling, so a withdrawn ticket is explainable later.',
+        maxLength: 500,
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], ChangeSupportTicketStatusDto.prototype, "reason", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({
+        description: 'Optional note posted to the customer alongside the change - typically the resolution.',
+        maxLength: support_defaults_const_1.SUPPORT_FIELD_LIMITS.MESSAGE_MAX_LENGTH,
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(support_defaults_const_1.SUPPORT_FIELD_LIMITS.MESSAGE_MAX_LENGTH),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], ChangeSupportTicketStatusDto.prototype, "message", void 0);
+/** Re-prioritise a ticket. Recalculates both SLA clocks from the original start. */
+class ChangeSupportTicketPriorityDto {
+}
+exports.ChangeSupportTicketPriorityDto = ChangeSupportTicketPriorityDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ enum: support_ticket_priority_enum_1.SupportTicketPriority }),
+    (0, class_validator_1.IsEnum)(support_ticket_priority_enum_1.SupportTicketPriority),
+    __metadata("design:type", String)
+], ChangeSupportTicketPriorityDto.prototype, "priority", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ maxLength: 500 }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(500),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], ChangeSupportTicketPriorityDto.prototype, "reason", void 0);
+/** Replace a ticket's tags. Values are lower-cased and de-duplicated. */
+class SetSupportTicketTagsDto {
+}
+exports.SetSupportTicketTagsDto = SetSupportTicketTagsDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ type: [String] }),
+    (0, class_validator_1.IsArray)(),
+    (0, class_validator_1.ArrayMaxSize)(support_defaults_const_1.SUPPORT_FIELD_LIMITS.MAX_TAGS_PER_TICKET),
+    (0, class_validator_1.IsString)({ each: true }),
+    (0, class_validator_1.MaxLength)(support_defaults_const_1.SUPPORT_FIELD_LIMITS.TAG_MAX_LENGTH, { each: true }),
+    __metadata("design:type", Array)
+], SetSupportTicketTagsDto.prototype, "tags", void 0);
+/**
+ * Close a ticket from the customer side.
+ *
+ * Separate from the agent status endpoint because the two carry different
+ * permissions and different meanings: a customer saying "this is sorted" is
+ * evidence about the outcome, an agent closing a ticket is a workflow action.
+ */
+class CloseSupportTicketDto {
+}
+exports.CloseSupportTicketDto = CloseSupportTicketDto;
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ maxLength: support_defaults_const_1.SUPPORT_FIELD_LIMITS.MESSAGE_MAX_LENGTH }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(support_defaults_const_1.SUPPORT_FIELD_LIMITS.MESSAGE_MAX_LENGTH),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], CloseSupportTicketDto.prototype, "message", void 0);
+/** Reopen a closed ticket. Counted, so the reopen rate stays honest. */
+class ReopenSupportTicketDto {
+}
+exports.ReopenSupportTicketDto = ReopenSupportTicketDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({
+        description: 'Why it is being reopened. Required - a reopen with no reason helps nobody.',
+        maxLength: support_defaults_const_1.SUPPORT_FIELD_LIMITS.MESSAGE_MAX_LENGTH,
+    }),
+    (0, class_validator_1.IsString)(),
+    (0, class_validator_1.MaxLength)(support_defaults_const_1.SUPPORT_FIELD_LIMITS.MESSAGE_MAX_LENGTH),
+    __metadata("design:type", String)
+], ReopenSupportTicketDto.prototype, "reason", void 0);
+/** Attach documents already uploaded to clarion-dms. */
+class AttachSupportDocumentsDto {
+}
+exports.AttachSupportDocumentsDto = AttachSupportDocumentsDto;
+__decorate([
+    (0, swagger_1.ApiProperty)({ type: [Number], description: 'clarion-dms document ids.' }),
+    (0, class_validator_1.IsArray)(),
+    (0, class_validator_1.ArrayMaxSize)(support_defaults_const_1.SUPPORT_FIELD_LIMITS.MAX_ATTACHMENTS_PER_MESSAGE),
+    (0, class_transformer_1.Type)(() => Number),
+    (0, class_validator_1.IsInt)({ each: true }),
+    (0, class_validator_1.IsPositive)({ each: true }),
+    __metadata("design:type", Array)
+], AttachSupportDocumentsDto.prototype, "documentIds", void 0);
+__decorate([
+    (0, swagger_1.ApiPropertyOptional)({ description: 'Attach to one message rather than to the ticket.' }),
+    (0, class_validator_1.IsUUID)(),
+    (0, class_validator_1.IsOptional)(),
+    __metadata("design:type", String)
+], AttachSupportDocumentsDto.prototype, "messageId", void 0);
+//# sourceMappingURL=support-ticket-actions.dto.js.map

package/dist/cjs/modules/support/dtos/support-ticket-actions.dto.js.map

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