grm-shared-library 1.1.201 → 1.1.203

package/dist/esm/modules/support/dtos/create-support-ticket.dto.js.map

@@ -0,0 +1 @@
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package/dist/esm/modules/support/dtos/customer-feedback.dto.js

@@ -0,0 +1,392 @@
+var __decorate = (this && this.__decorate) || function (decorators, target, key, desc) {
+    var c = arguments.length, r = c < 3 ? target : desc === null ? desc = Object.getOwnPropertyDescriptor(target, key) : desc, d;
+    if (typeof Reflect === "object" && typeof Reflect.decorate === "function") r = Reflect.decorate(decorators, target, key, desc);
+    else for (var i = decorators.length - 1; i >= 0; i--) if (d = decorators[i]) r = (c < 3 ? d(r) : c > 3 ? d(target, key, r) : d(target, key)) || r;
+    return c > 3 && r && Object.defineProperty(target, key, r), r;
+};
+var __metadata = (this && this.__metadata) || function (k, v) {
+    if (typeof Reflect === "object" && typeof Reflect.metadata === "function") return Reflect.metadata(k, v);
+};
+import { ApiProperty, ApiPropertyOptional } from '@nestjs/swagger';
+import { Transform, Type } from 'class-transformer';
+import { ArrayMaxSize, IsArray, IsBoolean, IsDateString, IsEnum, IsIn, IsInt, IsOptional, IsPositive, IsString, IsUUID, Max, MaxLength, Min, MinLength, ValidateNested, } from 'class-validator';
+import { CountryCode } from '../../country/enums/country-code.enum';
+import { IncidentAppId } from '../../incident/enums/incident-app-id.enum';
+import { SUPPORT_FEEDBACK_RATING, SUPPORT_FIELD_LIMITS, } from '../constants/support-defaults.const';
+import { CustomerFeedbackChannel, CustomerFeedbackSentiment, CustomerFeedbackStatus, CustomerFeedbackType, } from '../enums/support-feedback.enum';
+import { SupportTicketPriority } from '../enums/support-ticket-priority.enum';
+import { SupportRelatedEntityDto } from './support-related-entity.dto';
+const toOptionalBoolean = ({ value }) => {
+    if (value === undefined || value === null || value === '')
+        return undefined;
+    if (typeof value === 'boolean')
+        return value;
+    const normalized = String(value).toLowerCase();
+    if (normalized === 'true')
+        return true;
+    if (normalized === 'false')
+        return false;
+    return undefined;
+};
+/**
+ * Diagnostic context a client may send with feedback.
+ *
+ * This list is a closed allowlist, not a suggestion. Anything a client sends
+ * that is not declared here is stripped by the global validation pipe, which is
+ * what stops "just send the whole failing request, it would be so useful"
+ * putting an access token in a table a wide group of people can read.
+ */
+export class CustomerFeedbackContextDto {
+}
+__decorate([
+    ApiPropertyOptional({ enum: IncidentAppId }),
+    IsEnum(IncidentAppId),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackContextDto.prototype, "appId", void 0);
+__decorate([
+    ApiPropertyOptional({ example: '1.0.11+27' }),
+    IsString(),
+    MaxLength(50),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackContextDto.prototype, "appVersion", void 0);
+__decorate([
+    ApiPropertyOptional({ example: 'android' }),
+    IsString(),
+    MaxLength(30),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackContextDto.prototype, "platform", void 0);
+__decorate([
+    ApiPropertyOptional({ example: 'Android 15' }),
+    IsString(),
+    MaxLength(50),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackContextDto.prototype, "osVersion", void 0);
+__decorate([
+    ApiPropertyOptional({ example: 'Pixel 8' }),
+    IsString(),
+    MaxLength(80),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackContextDto.prototype, "deviceModel", void 0);
+__decorate([
+    ApiPropertyOptional({ description: 'Screen or feature the customer was on.', example: 'sos_countdown' }),
+    IsString(),
+    MaxLength(80),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackContextDto.prototype, "screen", void 0);
+__decorate([
+    ApiPropertyOptional({ example: 'en-KE' }),
+    IsString(),
+    MaxLength(20),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackContextDto.prototype, "locale", void 0);
+__decorate([
+    ApiPropertyOptional({
+        description: 'Ties the report to server logs without carrying any of their content.',
+    }),
+    IsString(),
+    MaxLength(80),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackContextDto.prototype, "correlationId", void 0);
+/** Submit a piece of feedback. Idempotent on the `Idempotency-Key` header, like a ticket. */
+export class CreateCustomerFeedbackDto {
+}
+__decorate([
+    ApiProperty({ enum: CustomerFeedbackType }),
+    IsEnum(CustomerFeedbackType),
+    __metadata("design:type", String)
+], CreateCustomerFeedbackDto.prototype, "type", void 0);
+__decorate([
+    ApiPropertyOptional({ maxLength: SUPPORT_FIELD_LIMITS.FEEDBACK_TITLE_MAX_LENGTH }),
+    IsString(),
+    MaxLength(SUPPORT_FIELD_LIMITS.FEEDBACK_TITLE_MAX_LENGTH),
+    IsOptional(),
+    __metadata("design:type", String)
+], CreateCustomerFeedbackDto.prototype, "title", void 0);
+__decorate([
+    ApiProperty({ maxLength: SUPPORT_FIELD_LIMITS.FEEDBACK_MESSAGE_MAX_LENGTH }),
+    IsString(),
+    MinLength(1),
+    MaxLength(SUPPORT_FIELD_LIMITS.FEEDBACK_MESSAGE_MAX_LENGTH),
+    __metadata("design:type", String)
+], CreateCustomerFeedbackDto.prototype, "message", void 0);
+__decorate([
+    ApiPropertyOptional({
+        minimum: SUPPORT_FEEDBACK_RATING.MIN,
+        maximum: SUPPORT_FEEDBACK_RATING.MAX,
+        description: 'Required for the rating types, rejected for the others.',
+    }),
+    Type(() => Number),
+    IsInt(),
+    Min(SUPPORT_FEEDBACK_RATING.MIN),
+    Max(SUPPORT_FEEDBACK_RATING.MAX),
+    IsOptional(),
+    __metadata("design:type", Number)
+], CreateCustomerFeedbackDto.prototype, "rating", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: CustomerFeedbackChannel }),
+    IsEnum(CustomerFeedbackChannel),
+    IsOptional(),
+    __metadata("design:type", String)
+], CreateCustomerFeedbackDto.prototype, "channel", void 0);
+__decorate([
+    ApiPropertyOptional({ type: [SupportRelatedEntityDto] }),
+    IsArray(),
+    ArrayMaxSize(5),
+    ValidateNested({ each: true }),
+    Type(() => SupportRelatedEntityDto),
+    IsOptional(),
+    __metadata("design:type", Array)
+], CreateCustomerFeedbackDto.prototype, "relatedEntities", void 0);
+__decorate([
+    ApiPropertyOptional({ type: CustomerFeedbackContextDto }),
+    ValidateNested(),
+    Type(() => CustomerFeedbackContextDto),
+    IsOptional(),
+    __metadata("design:type", CustomerFeedbackContextDto)
+], CreateCustomerFeedbackDto.prototype, "context", void 0);
+__decorate([
+    ApiPropertyOptional({ description: 'Super-admin or agent only. Ignored for a customer.' }),
+    Type(() => Number),
+    IsInt(),
+    IsPositive(),
+    IsOptional(),
+    __metadata("design:type", Number)
+], CreateCustomerFeedbackDto.prototype, "organizationId", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: CountryCode, description: 'Agent or super-admin only.' }),
+    IsEnum(CountryCode),
+    IsOptional(),
+    __metadata("design:type", String)
+], CreateCustomerFeedbackDto.prototype, "countryCode", void 0);
+/** Reply to a customer's feedback. Moves it to RESPONDED and notifies them. */
+export class RespondToCustomerFeedbackDto {
+}
+__decorate([
+    ApiProperty({ maxLength: SUPPORT_FIELD_LIMITS.FEEDBACK_MESSAGE_MAX_LENGTH }),
+    IsString(),
+    MinLength(1),
+    MaxLength(SUPPORT_FIELD_LIMITS.FEEDBACK_MESSAGE_MAX_LENGTH),
+    __metadata("design:type", String)
+], RespondToCustomerFeedbackDto.prototype, "body", void 0);
+/** Move a piece of feedback through its review workflow. */
+export class UpdateCustomerFeedbackStatusDto {
+}
+__decorate([
+    ApiProperty({ enum: CustomerFeedbackStatus }),
+    IsEnum(CustomerFeedbackStatus),
+    __metadata("design:type", String)
+], UpdateCustomerFeedbackStatusDto.prototype, "status", void 0);
+__decorate([
+    ApiPropertyOptional({ maxLength: 500 }),
+    IsString(),
+    MaxLength(500),
+    IsOptional(),
+    __metadata("design:type", String)
+], UpdateCustomerFeedbackStatusDto.prototype, "reason", void 0);
+__decorate([
+    ApiPropertyOptional({
+        enum: CustomerFeedbackSentiment,
+        description: 'Correct the derived sentiment by hand when the derivation got it wrong.',
+    }),
+    IsEnum(CustomerFeedbackSentiment),
+    IsOptional(),
+    __metadata("design:type", String)
+], UpdateCustomerFeedbackStatusDto.prototype, "sentiment", void 0);
+__decorate([
+    ApiPropertyOptional({ type: [String] }),
+    IsArray(),
+    ArrayMaxSize(SUPPORT_FIELD_LIMITS.MAX_TAGS_PER_TICKET),
+    IsString({ each: true }),
+    MaxLength(SUPPORT_FIELD_LIMITS.TAG_MAX_LENGTH, { each: true }),
+    IsOptional(),
+    __metadata("design:type", Array)
+], UpdateCustomerFeedbackStatusDto.prototype, "tags", void 0);
+/**
+ * Promote a piece of feedback into a ticket.
+ *
+ * The two records stay separate for good: the feedback keeps its own lifecycle
+ * and its own analytics, and gains a `convertedTicketId`. Merging them would
+ * lose the fact that somebody chose to escalate, which is the most interesting
+ * thing about the pair.
+ */
+export class ConvertFeedbackToTicketDto {
+}
+__decorate([
+    ApiPropertyOptional({
+        description: 'Ticket subject. Defaults to the feedback title, or a summary of its message.',
+        maxLength: SUPPORT_FIELD_LIMITS.SUBJECT_MAX_LENGTH,
+    }),
+    IsString(),
+    MaxLength(SUPPORT_FIELD_LIMITS.SUBJECT_MAX_LENGTH),
+    IsOptional(),
+    __metadata("design:type", String)
+], ConvertFeedbackToTicketDto.prototype, "subject", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: SupportTicketPriority }),
+    IsEnum(SupportTicketPriority),
+    IsOptional(),
+    __metadata("design:type", String)
+], ConvertFeedbackToTicketDto.prototype, "priority", void 0);
+__decorate([
+    ApiPropertyOptional(),
+    IsUUID(),
+    IsOptional(),
+    __metadata("design:type", String)
+], ConvertFeedbackToTicketDto.prototype, "categoryId", void 0);
+__decorate([
+    ApiPropertyOptional(),
+    IsUUID(),
+    IsOptional(),
+    __metadata("design:type", String)
+], ConvertFeedbackToTicketDto.prototype, "queueId", void 0);
+__decorate([
+    ApiPropertyOptional({
+        description: 'Note added to the new ticket as an internal note, for the agent picking it up.',
+        maxLength: SUPPORT_FIELD_LIMITS.MESSAGE_MAX_LENGTH,
+    }),
+    IsString(),
+    MaxLength(SUPPORT_FIELD_LIMITS.MESSAGE_MAX_LENGTH),
+    IsOptional(),
+    __metadata("design:type", String)
+], ConvertFeedbackToTicketDto.prototype, "internalNote", void 0);
+/** Filters for a feedback list. Narrows only; never widens the caller's scope. */
+export class CustomerFeedbackQueryDto {
+}
+__decorate([
+    ApiPropertyOptional({ minimum: 1, default: 1 }),
+    Type(() => Number),
+    IsInt(),
+    Min(1),
+    IsOptional(),
+    __metadata("design:type", Number)
+], CustomerFeedbackQueryDto.prototype, "page", void 0);
+__decorate([
+    ApiPropertyOptional({ minimum: 1, maximum: 200, default: 25 }),
+    Type(() => Number),
+    IsInt(),
+    Min(1),
+    Max(200),
+    IsOptional(),
+    __metadata("design:type", Number)
+], CustomerFeedbackQueryDto.prototype, "limit", void 0);
+__decorate([
+    ApiPropertyOptional(),
+    IsString(),
+    MaxLength(200),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "search", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: ['createdAt', 'updatedAt', 'rating', 'status'] }),
+    IsIn(['createdAt', 'updatedAt', 'rating', 'status']),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "sortBy", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: ['ASC', 'DESC'], default: 'DESC' }),
+    IsIn(['ASC', 'DESC']),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "sortOrder", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: CustomerFeedbackType }),
+    IsEnum(CustomerFeedbackType),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "type", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: CustomerFeedbackStatus }),
+    IsEnum(CustomerFeedbackStatus),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "status", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: CustomerFeedbackSentiment }),
+    IsEnum(CustomerFeedbackSentiment),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "sentiment", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: CustomerFeedbackChannel }),
+    IsEnum(CustomerFeedbackChannel),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "channel", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: CountryCode }),
+    IsEnum(CountryCode),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "countryCode", void 0);
+__decorate([
+    ApiPropertyOptional({ description: 'Super-admin only.' }),
+    Type(() => Number),
+    IsInt(),
+    IsPositive(),
+    IsOptional(),
+    __metadata("design:type", Number)
+], CustomerFeedbackQueryDto.prototype, "organizationId", void 0);
+__decorate([
+    ApiPropertyOptional({ enum: IncidentAppId }),
+    IsEnum(IncidentAppId),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "appId", void 0);
+__decorate([
+    ApiPropertyOptional(),
+    IsString(),
+    MaxLength(50),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "appVersion", void 0);
+__decorate([
+    ApiPropertyOptional(),
+    IsString(),
+    MaxLength(30),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "platform", void 0);
+__decorate([
+    ApiPropertyOptional({ minimum: SUPPORT_FEEDBACK_RATING.MIN, maximum: SUPPORT_FEEDBACK_RATING.MAX }),
+    Type(() => Number),
+    IsInt(),
+    Min(SUPPORT_FEEDBACK_RATING.MIN),
+    Max(SUPPORT_FEEDBACK_RATING.MAX),
+    IsOptional(),
+    __metadata("design:type", Number)
+], CustomerFeedbackQueryDto.prototype, "maxRating", void 0);
+__decorate([
+    ApiPropertyOptional({ description: 'Only feedback that has already become a ticket.' }),
+    Transform(toOptionalBoolean),
+    IsBoolean(),
+    IsOptional(),
+    __metadata("design:type", Boolean)
+], CustomerFeedbackQueryDto.prototype, "convertedOnly", void 0);
+__decorate([
+    ApiPropertyOptional({ description: 'Only feedback still waiting for somebody to look at it.' }),
+    Transform(toOptionalBoolean),
+    IsBoolean(),
+    IsOptional(),
+    __metadata("design:type", Boolean)
+], CustomerFeedbackQueryDto.prototype, "openOnly", void 0);
+__decorate([
+    ApiPropertyOptional(),
+    IsDateString(),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "from", void 0);
+__decorate([
+    ApiPropertyOptional(),
+    IsDateString(),
+    IsOptional(),
+    __metadata("design:type", String)
+], CustomerFeedbackQueryDto.prototype, "to", void 0);
+//# sourceMappingURL=customer-feedback.dto.js.map

package/dist/esm/modules/support/dtos/customer-feedback.dto.js.map

@@ -0,0 +1 @@
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