claude-flow-novice 2.15.2 → 2.15.4

package/.claude/cfn-extras/skills/marketing/cfn-marketing-chatbot-conversations/operations/transfer-to-human.sh

@@ -1,179 +1,179 @@
-#!/bin/bash
-# CFN Marketing Chatbot Conversations - Transfer to Human Operation
-# Version: 1.0.0
-# Purpose: Escalate conversation to human agent
-
-set -euo pipefail
-
-# Parse arguments
-VISITOR_ID=""
-PLATFORM=""
-REASON=""
-PRIORITY="medium"
-
-while [[ $# -gt 0 ]]; do
-  case $1 in
-    --visitor-id)
-      VISITOR_ID="$2"
-      shift 2
-      ;;
-    --platform)
-      PLATFORM="$2"
-      shift 2
-      ;;
-    --reason)
-      REASON="$2"
-      shift 2
-      ;;
-    --priority)
-      PRIORITY="$2"
-      shift 2
-      ;;
-    *)
-      echo '{"error": "Unknown parameter: '$1'", "code": "INVALID_PARAMETER"}' >&2
-      exit 1
-      ;;
-  esac
-done
-
-# Validate required parameters
-if [[ -z "$VISITOR_ID" ]]; then
-  echo '{"error": "Missing required parameter: --visitor-id", "code": "MISSING_PARAMETER"}' >&2
-  exit 1
-fi
-
-if [[ -z "$PLATFORM" ]]; then
-  echo '{"error": "Missing required parameter: --platform", "code": "MISSING_PARAMETER"}' >&2
-  exit 1
-fi
-
-if [[ -z "$REASON" ]]; then
-  echo '{"error": "Missing required parameter: --reason", "code": "MISSING_PARAMETER"}' >&2
-  exit 1
-fi
-
-# Validate platform
-if [[ "$PLATFORM" != "intercom" && "$PLATFORM" != "drift" ]]; then
-  echo '{"error": "Invalid platform. Must be intercom or drift", "code": "INVALID_PLATFORM"}' >&2
-  exit 1
-fi
-
-# Validate priority
-if [[ "$PRIORITY" != "low" && "$PRIORITY" != "medium" && "$PRIORITY" != "high" ]]; then
-  echo '{"error": "Invalid priority. Must be low, medium, or high", "code": "INVALID_PRIORITY"}' >&2
-  exit 1
-fi
-
-# Validate environment variables
-if [[ -z "${N8N_BASE_URL:-}" ]]; then
-  echo '{"error": "Environment variable N8N_BASE_URL not set", "code": "MISSING_ENV_VAR"}' >&2
-  exit 2
-fi
-
-if [[ -z "${N8N_API_KEY:-}" ]]; then
-  echo '{"error": "Environment variable N8N_API_KEY not set", "code": "MISSING_ENV_VAR"}' >&2
-  exit 2
-fi
-
-# Generate transfer ID
-TRANSFER_ID="trf_$(date +%s)_$(shuf -i 10000-99999 -n 1)"
-TIMESTAMP=$(date -u +"%Y-%m-%dT%H:%M:%SZ")
-
-# Calculate ETA based on priority
-ETA_MINUTES=5
-case "$PRIORITY" in
-  high)
-    ETA_MINUTES=2
-    ;;
-  medium)
-    ETA_MINUTES=5
-    ;;
-  low)
-    ETA_MINUTES=10
-    ;;
-esac
-
-# Prepare request payload
-PAYLOAD=$(jq -n \
-  --arg visitor_id "$VISITOR_ID" \
-  --arg platform "$PLATFORM" \
-  --arg reason "$REASON" \
-  --arg priority "$PRIORITY" \
-  --arg transfer_id "$TRANSFER_ID" \
-  --arg timestamp "$TIMESTAMP" \
-  '{
-    visitor_id: $visitor_id,
-    platform: $platform,
-    reason: $reason,
-    priority: $priority,
-    transfer_id: $transfer_id,
-    requested_at: $timestamp
-  }')
-
-# Request human transfer via n8n webhook
-RESPONSE=$(curl -s -w "\n%{http_code}" \
-  -X POST \
-  -H "Content-Type: application/json" \
-  -H "X-N8N-API-KEY: ${N8N_API_KEY}" \
-  -d "$PAYLOAD" \
-  "${N8N_BASE_URL}/webhook/chatbot/transfer-to-human" 2>&1) || {
-  echo '{"error": "Network error: Failed to connect to n8n", "code": "NETWORK_ERROR"}' >&2
-  exit 2
-}
-
-HTTP_CODE=$(echo "$RESPONSE" | tail -n1)
-BODY=$(echo "$RESPONSE" | sed '$d')
-
-# Handle HTTP errors
-if [[ "$HTTP_CODE" -ge 400 ]]; then
-  if [[ "$HTTP_CODE" -eq 503 ]]; then
-    echo '{"error": "No agents available", "code": "NO_AGENTS_AVAILABLE"}' >&2
-    exit 3
-  elif [[ "$HTTP_CODE" -eq 404 ]]; then
-    echo '{"error": "Visitor not found", "code": "VISITOR_NOT_FOUND", "visitor_id": "'"$VISITOR_ID"'"}' >&2
-    exit 3
-  elif [[ "$HTTP_CODE" -eq 401 ]]; then
-    echo '{"error": "Authentication failed", "code": "AUTH_ERROR"}' >&2
-    exit 2
-  else
-    ERROR_MSG=$(echo "$BODY" | jq -r '.error // "Unknown API error"' 2>/dev/null || echo "Unknown API error")
-    echo '{"error": "'"$ERROR_MSG"'", "code": "API_ERROR", "http_code": '$HTTP_CODE'}' >&2
-    exit 2
-  fi
-fi
-
-# Parse response
-if ! echo "$BODY" | jq empty 2>/dev/null; then
-  echo '{"error": "Invalid JSON response from API", "code": "INVALID_RESPONSE"}' >&2
-  exit 2
-fi
-
-# Store transfer in Redis (optional - for tracking)
-if command -v redis-cli &> /dev/null; then
-  redis-cli HMSET "chatbot:transfer:${TRANSFER_ID}" \
-    visitor_id "$VISITOR_ID" \
-    platform "$PLATFORM" \
-    reason "$REASON" \
-    priority "$PRIORITY" \
-    transferred_at "$TIMESTAMP" \
-    status "transferred" \
-    > /dev/null 2>&1 || true
-  redis-cli EXPIRE "chatbot:transfer:${TRANSFER_ID}" 2592000 > /dev/null 2>&1 || true
-fi
-
-# Return success response
-echo "$BODY" | jq \
-  --arg transfer_id "$TRANSFER_ID" \
-  --arg visitor_id "$VISITOR_ID" \
-  --arg timestamp "$TIMESTAMP" \
-  --arg eta_minutes "$ETA_MINUTES" \
-  '{
-    transfer_id: ($transfer_id),
-    visitor_id: $visitor_id,
-    agent_id: (.agent_id // "pending"),
-    agent_name: (.agent_name // "Next Available Agent"),
-    transferred_at: $timestamp,
-    eta_minutes: ($eta_minutes | tonumber)
-  }'
-
-exit 0
+#!/bin/bash
+# CFN Marketing Chatbot Conversations - Transfer to Human Operation
+# Version: 1.0.0
+# Purpose: Escalate conversation to human agent
+
+set -euo pipefail
+
+# Parse arguments
+VISITOR_ID=""
+PLATFORM=""
+REASON=""
+PRIORITY="medium"
+
+while [[ $# -gt 0 ]]; do
+  case $1 in
+    --visitor-id)
+      VISITOR_ID="$2"
+      shift 2
+      ;;
+    --platform)
+      PLATFORM="$2"
+      shift 2
+      ;;
+    --reason)
+      REASON="$2"
+      shift 2
+      ;;
+    --priority)
+      PRIORITY="$2"
+      shift 2
+      ;;
+    *)
+      echo '{"error": "Unknown parameter: '$1'", "code": "INVALID_PARAMETER"}' >&2
+      exit 1
+      ;;
+  esac
+done
+
+# Validate required parameters
+if [[ -z "$VISITOR_ID" ]]; then
+  echo '{"error": "Missing required parameter: --visitor-id", "code": "MISSING_PARAMETER"}' >&2
+  exit 1
+fi
+
+if [[ -z "$PLATFORM" ]]; then
+  echo '{"error": "Missing required parameter: --platform", "code": "MISSING_PARAMETER"}' >&2
+  exit 1
+fi
+
+if [[ -z "$REASON" ]]; then
+  echo '{"error": "Missing required parameter: --reason", "code": "MISSING_PARAMETER"}' >&2
+  exit 1
+fi
+
+# Validate platform
+if [[ "$PLATFORM" != "intercom" && "$PLATFORM" != "drift" ]]; then
+  echo '{"error": "Invalid platform. Must be intercom or drift", "code": "INVALID_PLATFORM"}' >&2
+  exit 1
+fi
+
+# Validate priority
+if [[ "$PRIORITY" != "low" && "$PRIORITY" != "medium" && "$PRIORITY" != "high" ]]; then
+  echo '{"error": "Invalid priority. Must be low, medium, or high", "code": "INVALID_PRIORITY"}' >&2
+  exit 1
+fi
+
+# Validate environment variables
+if [[ -z "${N8N_BASE_URL:-}" ]]; then
+  echo '{"error": "Environment variable N8N_BASE_URL not set", "code": "MISSING_ENV_VAR"}' >&2
+  exit 2
+fi
+
+if [[ -z "${N8N_API_KEY:-}" ]]; then
+  echo '{"error": "Environment variable N8N_API_KEY not set", "code": "MISSING_ENV_VAR"}' >&2
+  exit 2
+fi
+
+# Generate transfer ID
+TRANSFER_ID="trf_$(date +%s)_$(shuf -i 10000-99999 -n 1)"
+TIMESTAMP=$(date -u +"%Y-%m-%dT%H:%M:%SZ")
+
+# Calculate ETA based on priority
+ETA_MINUTES=5
+case "$PRIORITY" in
+  high)
+    ETA_MINUTES=2
+    ;;
+  medium)
+    ETA_MINUTES=5
+    ;;
+  low)
+    ETA_MINUTES=10
+    ;;
+esac
+
+# Prepare request payload
+PAYLOAD=$(jq -n \
+  --arg visitor_id "$VISITOR_ID" \
+  --arg platform "$PLATFORM" \
+  --arg reason "$REASON" \
+  --arg priority "$PRIORITY" \
+  --arg transfer_id "$TRANSFER_ID" \
+  --arg timestamp "$TIMESTAMP" \
+  '{
+    visitor_id: $visitor_id,
+    platform: $platform,
+    reason: $reason,
+    priority: $priority,
+    transfer_id: $transfer_id,
+    requested_at: $timestamp
+  }')
+
+# Request human transfer via n8n webhook
+RESPONSE=$(curl -s -w "\n%{http_code}" \
+  -X POST \
+  -H "Content-Type: application/json" \
+  -H "X-N8N-API-KEY: ${N8N_API_KEY}" \
+  -d "$PAYLOAD" \
+  "${N8N_BASE_URL}/webhook/chatbot/transfer-to-human" 2>&1) || {
+  echo '{"error": "Network error: Failed to connect to n8n", "code": "NETWORK_ERROR"}' >&2
+  exit 2
+}
+
+HTTP_CODE=$(echo "$RESPONSE" | tail -n1)
+BODY=$(echo "$RESPONSE" | sed '$d')
+
+# Handle HTTP errors
+if [[ "$HTTP_CODE" -ge 400 ]]; then
+  if [[ "$HTTP_CODE" -eq 503 ]]; then
+    echo '{"error": "No agents available", "code": "NO_AGENTS_AVAILABLE"}' >&2
+    exit 3
+  elif [[ "$HTTP_CODE" -eq 404 ]]; then
+    echo '{"error": "Visitor not found", "code": "VISITOR_NOT_FOUND", "visitor_id": "'"$VISITOR_ID"'"}' >&2
+    exit 3
+  elif [[ "$HTTP_CODE" -eq 401 ]]; then
+    echo '{"error": "Authentication failed", "code": "AUTH_ERROR"}' >&2
+    exit 2
+  else
+    ERROR_MSG=$(echo "$BODY" | jq -r '.error // "Unknown API error"' 2>/dev/null || echo "Unknown API error")
+    echo '{"error": "'"$ERROR_MSG"'", "code": "API_ERROR", "http_code": '$HTTP_CODE'}' >&2
+    exit 2
+  fi
+fi
+
+# Parse response
+if ! echo "$BODY" | jq empty 2>/dev/null; then
+  echo '{"error": "Invalid JSON response from API", "code": "INVALID_RESPONSE"}' >&2
+  exit 2
+fi
+
+# Store transfer in Redis (optional - for tracking)
+if command -v redis-cli &> /dev/null; then
+  redis-cli HMSET "chatbot:transfer:${TRANSFER_ID}" \
+    visitor_id "$VISITOR_ID" \
+    platform "$PLATFORM" \
+    reason "$REASON" \
+    priority "$PRIORITY" \
+    transferred_at "$TIMESTAMP" \
+    status "transferred" \
+    > /dev/null 2>&1 || true
+  redis-cli EXPIRE "chatbot:transfer:${TRANSFER_ID}" 2592000 > /dev/null 2>&1 || true
+fi
+
+# Return success response
+echo "$BODY" | jq \
+  --arg transfer_id "$TRANSFER_ID" \
+  --arg visitor_id "$VISITOR_ID" \
+  --arg timestamp "$TIMESTAMP" \
+  --arg eta_minutes "$ETA_MINUTES" \
+  '{
+    transfer_id: ($transfer_id),
+    visitor_id: $visitor_id,
+    agent_id: (.agent_id // "pending"),
+    agent_name: (.agent_name // "Next Available Agent"),
+    transferred_at: $timestamp,
+    eta_minutes: ($eta_minutes | tonumber)
+  }'
+
+exit 0