catalist-support-agent 1.0.0

package/dist/config.js

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+/**
+ * Support Agent Configuration
+ *
+ * Configuration module with Zod schema validation for the Support AI Agent SDK.
+ * Covers Supabase, Claude authentication, channel credentials (Postmark, Twilio, Slack),
+ * and brand compliance settings including forbidden terms list.
+ */
+import { config as dotenvConfig } from 'dotenv';
+import { z } from 'zod';
+// Load environment variables
+dotenvConfig();
+// =============================================================================
+// Brand Compliance Configuration
+// =============================================================================
+/**
+ * Forbidden terms that MUST trigger escalation to human agents.
+ * Any message containing these terms cannot be handled autonomously.
+ *
+ * NOTE: Marketplace terms (Amazon, FBA, Walmart, eBay, ungating, reseller, etc.)
+ * are NOT forbidden because our clients are Amazon FBA sellers who legitimately
+ * discuss these topics when seeking order support.
+ *
+ * Only truly problematic terms remain forbidden:
+ * - Invoice manipulation requests (fraud prevention)
+ * - Competitor price matching requests (business policy)
+ */
+const DEFAULT_FORBIDDEN_TERMS = [
+    // Invoice manipulation (fraud prevention)
+    'edit invoice',
+    'modify invoice',
+    'change invoice',
+    'fake invoice',
+    'falsify invoice',
+    'alter invoice',
+    // Competitor pricing discussions (business policy - escalate to sales)
+    'competitor price',
+    'competitor pricing',
+    'price match',
+    'beat their price',
+    'cheaper elsewhere',
+    'found it cheaper',
+];
+// =============================================================================
+// Configuration Schema
+// =============================================================================
+const ConfigSchema = z.object({
+    // Supabase configuration
+    supabase: z.object({
+        url: z.string().url(),
+        serviceRoleKey: z.string().min(1),
+        anonKey: z.string().optional(),
+    }),
+    // Claude Authentication configuration
+    claude: z.object({
+        oauthToken: z.string().optional(),
+        apiKey: z.string().optional(),
+        tokenCreatedAt: z.string().optional(),
+        authMode: z.enum(['oauth', 'api_key', 'none']).default('none'),
+        model: z.string().default('claude-sonnet-4-20250514'),
+        maxTokens: z.number().int().positive().default(4096),
+    }),
+    // Channel credentials - Postmark (Email)
+    postmark: z.object({
+        enabled: z.boolean().default(true),
+        serverToken: z.string().optional(),
+        fromAddress: z.string().email().optional(),
+        replyToAddress: z.string().email().optional(),
+        messageStream: z.string().default('outbound'),
+        webhookToken: z.string().optional(), // For signature validation
+    }),
+    // Channel credentials - Twilio (SMS)
+    twilio: z.object({
+        enabled: z.boolean().default(true),
+        accountSid: z.string().optional(),
+        authToken: z.string().optional(),
+        fromNumber: z.string().optional(), // E.164 format
+        messagingServiceSid: z.string().optional(),
+    }),
+    // Channel credentials - Slack
+    slack: z.object({
+        enabled: z.boolean().default(true),
+        botToken: z.string().optional(),
+        signingSecret: z.string().optional(),
+        appId: z.string().optional(),
+    }),
+    // Agent configuration
+    agent: z.object({
+        // Response generation timeout
+        responseTimeoutMs: z.number().int().positive().default(30000),
+        // Maximum conversation turns before requiring human review
+        maxConversationTurns: z.number().int().positive().default(10),
+        // Confidence thresholds
+        confidenceThresholds: z.object({
+            high: z.number().min(0).max(1).default(0.85),
+            medium: z.number().min(0).max(1).default(0.70),
+            escalationTrigger: z.number().min(0).max(1).default(0.60),
+        }),
+        // Maximum fix/response attempts before escalation
+        maxResponseAttempts: z.number().int().positive().default(3),
+        // Enable shadow mode (generates responses but routes all to human review)
+        shadowMode: z.boolean().default(true),
+        // Autonomous response percentage (0-100, used during gradual autonomy rollout)
+        autonomyPercentage: z.number().min(0).max(100).default(0),
+        // Permission mode for Claude Agent SDK
+        permissionMode: z
+            .enum(['default', 'acceptEdits', 'bypassPermissions', 'plan'])
+            .default('default'),
+    }),
+    // Brand compliance configuration
+    brandCompliance: z.object({
+        // Enable strict brand compliance checking
+        enabled: z.boolean().default(true),
+        // Forbidden terms list (auto-escalate if detected)
+        forbiddenTerms: z.array(z.string()).default(DEFAULT_FORBIDDEN_TERMS),
+        // Additional custom forbidden terms (merged with defaults)
+        customForbiddenTerms: z.array(z.string()).default([]),
+        // Brand voice enforcement level
+        voiceEnforcementLevel: z.enum(['strict', 'moderate', 'relaxed']).default('strict'),
+        // Pre-send validation enabled
+        preSendValidation: z.boolean().default(true),
+        // Post-send audit enabled
+        postSendAudit: z.boolean().default(true),
+        // Brand terminology to enforce (positive reinforcement)
+        enforcedTerminology: z
+            .object({
+            // We are a marketplace, not a distributor
+            preferredTerms: z
+                .record(z.string(), z.string())
+                .default({
+                'wholesale distributor': 'B2B marketplace',
+                vendor: 'brand partner',
+                supplier: 'seller',
+                customer: 'buyer',
+                'wholesale price': 'marketplace price',
+                'wholesale account': 'buyer account',
+            }),
+        })
+            .default({
+            preferredTerms: {
+                'wholesale distributor': 'B2B marketplace',
+                vendor: 'brand partner',
+                supplier: 'seller',
+                customer: 'buyer',
+                'wholesale price': 'marketplace price',
+                'wholesale account': 'buyer account',
+            },
+        }),
+    }),
+    // Escalation configuration
+    escalation: z.object({
+        enabled: z.boolean().default(true),
+        // Default recipients for escalations
+        defaultRecipients: z
+            .array(z.object({
+            email: z.string().email().optional(),
+            phone: z.string().optional(),
+            slackUserId: z.string().optional(),
+            name: z.string().optional(),
+        }))
+            .default([]),
+        // Admin portal base URL for escalation links
+        adminBaseUrl: z.string().url().default('https://catalist.deals'),
+        // Channel routing by severity
+        routing: z
+            .object({
+            critical: z.array(z.enum(['email', 'sms', 'slack'])).default(['email', 'sms', 'slack']),
+            high: z.array(z.enum(['email', 'sms', 'slack'])).default(['email', 'slack']),
+            medium: z.array(z.enum(['email', 'slack'])).default(['email', 'slack']),
+            low: z.array(z.enum(['email', 'slack'])).default(['email']),
+        })
+            .default({
+            critical: ['email', 'sms', 'slack'],
+            high: ['email', 'slack'],
+            medium: ['email', 'slack'],
+            low: ['email'],
+        }),
+        // Re-escalate if no response within this time
+        reEscalateAfterMs: z.number().int().positive().default(3600000), // 1 hour
+        // SLA targets by severity (in milliseconds)
+        slaTargets: z
+            .object({
+            critical: z.number().int().positive().default(900000), // 15 minutes
+            high: z.number().int().positive().default(3600000), // 1 hour
+            medium: z.number().int().positive().default(14400000), // 4 hours
+            low: z.number().int().positive().default(86400000), // 24 hours
+        })
+            .default({
+            critical: 900000,
+            high: 3600000,
+            medium: 14400000,
+            low: 86400000,
+        }),
+    }),
+    // Knowledge base configuration
+    knowledge: z.object({
+        // Enable customer data retrieval
+        customerDataEnabled: z.boolean().default(true),
+        // Enable product information lookup
+        productLookupEnabled: z.boolean().default(true),
+        // Enable similar conversation retrieval (requires pgvector)
+        similarConversationsEnabled: z.boolean().default(false),
+        // Maximum similar conversations to retrieve
+        maxSimilarConversations: z.number().int().positive().default(5),
+        // Similarity threshold for semantic search (0.0 - 1.0)
+        similarityThreshold: z.number().min(0).max(1).default(0.78),
+        // Enable response template matching
+        templatesEnabled: z.boolean().default(true),
+    }),
+    // OpenAI configuration (for embeddings)
+    openai: z.object({
+        // OpenAI API key
+        apiKey: z.string().optional(),
+        // Embedding model to use
+        embeddingModel: z.string().default('text-embedding-3-small'),
+        // Embedding dimensions
+        embeddingDimensions: z.number().int().positive().default(1536),
+        // Embedding cache max size
+        embeddingCacheMaxSize: z.number().int().positive().default(1000),
+        // Embedding cache TTL in milliseconds (5 minutes default)
+        embeddingCacheTtlMs: z.number().int().positive().default(300000),
+    }),
+    // Logging configuration
+    logging: z.object({
+        level: z.enum(['debug', 'info', 'warn', 'error']).default('info'),
+        structured: z.boolean().default(true),
+    }),
+});
+// =============================================================================
+// Configuration Loading
+// =============================================================================
+function loadConfig() {
+    const rawConfig = {
+        supabase: {
+            url: process.env.SUPABASE_URL || process.env.NEXT_PUBLIC_SUPABASE_URL,
+            serviceRoleKey: process.env.SUPABASE_SERVICE_ROLE_KEY,
+            anonKey: process.env.NEXT_PUBLIC_SUPABASE_ANON_KEY,
+        },
+        claude: {
+            oauthToken: process.env.CLAUDE_CODE_OAUTH_TOKEN,
+            apiKey: process.env.ANTHROPIC_API_KEY,
+            tokenCreatedAt: process.env.CLAUDE_TOKEN_CREATED_AT,
+            authMode: process.env.CLAUDE_CODE_OAUTH_TOKEN
+                ? 'oauth'
+                : process.env.ANTHROPIC_API_KEY
+                    ? 'api_key'
+                    : 'none',
+            model: process.env.SUPPORT_AGENT_MODEL || 'claude-sonnet-4-20250514',
+            maxTokens: parseInt(process.env.SUPPORT_AGENT_MAX_TOKENS || '4096', 10),
+        },
+        postmark: {
+            enabled: process.env.POSTMARK_ENABLED !== 'false',
+            serverToken: process.env.POSTMARK_SERVER_TOKEN,
+            fromAddress: process.env.POSTMARK_FROM_ADDRESS,
+            replyToAddress: process.env.POSTMARK_REPLY_TO_ADDRESS,
+            messageStream: process.env.POSTMARK_MESSAGE_STREAM || 'outbound',
+            webhookToken: process.env.POSTMARK_WEBHOOK_TOKEN,
+        },
+        twilio: {
+            enabled: process.env.TWILIO_ENABLED !== 'false',
+            accountSid: process.env.TWILIO_ACCOUNT_SID,
+            authToken: process.env.TWILIO_AUTH_TOKEN,
+            fromNumber: process.env.TWILIO_FROM_NUMBER,
+            messagingServiceSid: process.env.TWILIO_MESSAGING_SERVICE_SID,
+        },
+        slack: {
+            enabled: process.env.SLACK_ENABLED !== 'false',
+            botToken: process.env.SLACK_BOT_TOKEN,
+            signingSecret: process.env.SLACK_SIGNING_SECRET,
+            appId: process.env.SLACK_APP_ID,
+        },
+        agent: {
+            responseTimeoutMs: parseInt(process.env.SUPPORT_AGENT_TIMEOUT_MS || '30000', 10),
+            maxConversationTurns: parseInt(process.env.SUPPORT_AGENT_MAX_TURNS || '10', 10),
+            confidenceThresholds: {
+                high: parseFloat(process.env.SUPPORT_AGENT_CONFIDENCE_HIGH || '0.85'),
+                medium: parseFloat(process.env.SUPPORT_AGENT_CONFIDENCE_MEDIUM || '0.70'),
+                escalationTrigger: parseFloat(process.env.SUPPORT_AGENT_ESCALATION_THRESHOLD || '0.60'),
+            },
+            maxResponseAttempts: parseInt(process.env.SUPPORT_AGENT_MAX_ATTEMPTS || '3', 10),
+            shadowMode: process.env.SUPPORT_AGENT_SHADOW_MODE !== 'false',
+            autonomyPercentage: parseInt(process.env.SUPPORT_AGENT_AUTONOMY_PCT || '0', 10),
+            permissionMode: process.env.SUPPORT_AGENT_PERMISSION_MODE ||
+                'default',
+        },
+        brandCompliance: {
+            enabled: process.env.BRAND_COMPLIANCE_ENABLED !== 'false',
+            forbiddenTerms: DEFAULT_FORBIDDEN_TERMS,
+            customForbiddenTerms: process.env.BRAND_CUSTOM_FORBIDDEN_TERMS
+                ? process.env.BRAND_CUSTOM_FORBIDDEN_TERMS.split(',').map((t) => t.trim().toLowerCase())
+                : [],
+            voiceEnforcementLevel: process.env.BRAND_VOICE_LEVEL || 'strict',
+            preSendValidation: process.env.BRAND_PRE_SEND_VALIDATION !== 'false',
+            postSendAudit: process.env.BRAND_POST_SEND_AUDIT !== 'false',
+        },
+        escalation: {
+            enabled: process.env.ESCALATION_ENABLED !== 'false',
+            defaultRecipients: process.env.ESCALATION_DEFAULT_RECIPIENTS
+                ? JSON.parse(process.env.ESCALATION_DEFAULT_RECIPIENTS)
+                : [],
+            adminBaseUrl: process.env.ADMIN_BASE_URL || 'https://catalist.deals',
+            reEscalateAfterMs: parseInt(process.env.ESCALATION_REESCALATE_MS || '3600000', 10),
+        },
+        knowledge: {
+            customerDataEnabled: process.env.KNOWLEDGE_CUSTOMER_DATA !== 'false',
+            productLookupEnabled: process.env.KNOWLEDGE_PRODUCT_LOOKUP !== 'false',
+            similarConversationsEnabled: process.env.KNOWLEDGE_SIMILAR_CONVERSATIONS === 'true',
+            maxSimilarConversations: parseInt(process.env.KNOWLEDGE_MAX_SIMILAR || '5', 10),
+            similarityThreshold: parseFloat(process.env.KNOWLEDGE_SIMILARITY_THRESHOLD || '0.78'),
+            templatesEnabled: process.env.KNOWLEDGE_TEMPLATES !== 'false',
+        },
+        openai: {
+            apiKey: process.env.OPENAI_API_KEY,
+            embeddingModel: process.env.OPENAI_EMBEDDING_MODEL || 'text-embedding-3-small',
+            embeddingDimensions: parseInt(process.env.OPENAI_EMBEDDING_DIMENSIONS || '1536', 10),
+            embeddingCacheMaxSize: parseInt(process.env.EMBEDDING_CACHE_MAX_SIZE || '1000', 10),
+            embeddingCacheTtlMs: parseInt(process.env.EMBEDDING_CACHE_TTL_MS || '300000', 10),
+        },
+        logging: {
+            level: (process.env.LOG_LEVEL || 'info'),
+            structured: process.env.LOG_STRUCTURED !== 'false',
+        },
+    };
+    const result = ConfigSchema.safeParse(rawConfig);
+    if (!result.success) {
+        console.error('Support Agent configuration validation failed:');
+        console.error(result.error.format());
+        throw new Error('Invalid support agent configuration. Please check environment variables.');
+    }
+    return result.data;
+}
+export const config = loadConfig();
+// =============================================================================
+// Configuration Utilities
+// =============================================================================
+/**
+ * Get all forbidden terms (default + custom)
+ */
+export function getAllForbiddenTerms() {
+    return [
+        ...config.brandCompliance.forbiddenTerms,
+        ...config.brandCompliance.customForbiddenTerms,
+    ];
+}
+/**
+ * Check if a channel is configured and enabled
+ */
+export function isChannelEnabled(channel) {
+    switch (channel) {
+        case 'postmark':
+            return config.postmark.enabled && !!config.postmark.serverToken;
+        case 'twilio':
+            return config.twilio.enabled && !!config.twilio.accountSid && !!config.twilio.authToken;
+        case 'slack':
+            return config.slack.enabled && !!config.slack.botToken;
+        default:
+            return false;
+    }
+}
+/**
+ * Get escalation channels for a given severity
+ */
+export function getEscalationChannels(severity) {
+    return config.escalation.routing[severity] || ['email'];
+}
+/**
+ * Check if autonomous response is allowed (based on shadow mode and autonomy percentage)
+ */
+export function isAutonomousResponseAllowed() {
+    if (config.agent.shadowMode) {
+        return false;
+    }
+    if (config.agent.autonomyPercentage === 0) {
+        return false;
+    }
+    if (config.agent.autonomyPercentage >= 100) {
+        return true;
+    }
+    // Random selection based on autonomy percentage
+    return Math.random() * 100 < config.agent.autonomyPercentage;
+}
+/**
+ * Get SLA target for a severity level
+ */
+export function getSlaTarget(severity) {
+    return config.escalation.slaTargets[severity];
+}
+/**
+ * Validate Claude authentication configuration
+ */
+export function validateAuthentication() {
+    const warnings = [];
+    if (config.claude.authMode === 'oauth') {
+        return {
+            isValid: true,
+            mode: 'oauth',
+            message: 'Using Claude Max OAuth authentication (subscription-based)',
+            warnings,
+        };
+    }
+    if (config.claude.authMode === 'api_key') {
+        return {
+            isValid: true,
+            mode: 'api_key',
+            message: 'Using Anthropic API key authentication (per-token billing)',
+            warnings,
+        };
+    }
+    return {
+        isValid: false,
+        mode: 'none',
+        message: 'No authentication configured. Set CLAUDE_CODE_OAUTH_TOKEN (recommended) or ANTHROPIC_API_KEY',
+        warnings,
+    };
+}
+export function classifyConfidence(score) {
+    if (score >= config.agent.confidenceThresholds.high) {
+        return 'high';
+    }
+    if (score >= config.agent.confidenceThresholds.medium) {
+        return 'medium';
+    }
+    return 'low';
+}
+export function shouldEscalateByConfidence(confidence) {
+    return confidence < config.agent.confidenceThresholds.escalationTrigger;
+}
+/**
+ * Create a configuration object with optional runtime overrides.
+ *
+ * This function is useful when the library is imported by an application
+ * that already has its own environment variables (e.g., Admin Portal with
+ * NEXT_PUBLIC_SUPABASE_URL, SUPABASE_SERVICE_ROLE_KEY, ANTHROPIC_API_KEY).
+ *
+ * The overrides are merged with the base config loaded from environment variables.
+ *
+ * @param options - Optional overrides for supabase and claude credentials
+ * @returns A validated Config object
+ *
+ * @example
+ * ```typescript
+ * // Use with Next.js environment variables
+ * const customConfig = createConfig({
+ *   supabase: {
+ *     url: process.env.NEXT_PUBLIC_SUPABASE_URL,
+ *     serviceRoleKey: process.env.SUPABASE_SERVICE_ROLE_KEY,
+ *   },
+ *   claude: {
+ *     apiKey: process.env.ANTHROPIC_API_KEY,
+ *   },
+ * });
+ * ```
+ */
+export function createConfig(options = {}) {
+    // Start with the base config loaded from environment
+    const baseConfig = loadConfig();
+    // If no overrides provided, return the base config
+    if (!options.supabase && !options.claude) {
+        return baseConfig;
+    }
+    // Merge overrides with base config
+    const mergedConfig = {
+        ...baseConfig,
+        supabase: {
+            ...baseConfig.supabase,
+            ...(options.supabase?.url && { url: options.supabase.url }),
+            ...(options.supabase?.serviceRoleKey && { serviceRoleKey: options.supabase.serviceRoleKey }),
+            ...(options.supabase?.anonKey && { anonKey: options.supabase.anonKey }),
+        },
+        claude: {
+            ...baseConfig.claude,
+            ...(options.claude?.apiKey && {
+                apiKey: options.claude.apiKey,
+                authMode: 'api_key',
+            }),
+            ...(options.claude?.oauthToken && {
+                oauthToken: options.claude.oauthToken,
+                authMode: 'oauth',
+            }),
+            ...(options.claude?.model && { model: options.claude.model }),
+            ...(options.claude?.maxTokens && { maxTokens: options.claude.maxTokens }),
+        },
+    };
+    // Re-validate the merged config
+    const result = ConfigSchema.safeParse(mergedConfig);
+    if (!result.success) {
+        console.error('Support Agent configuration validation failed after merge:');
+        console.error(result.error.format());
+        throw new Error('Invalid support agent configuration after applying overrides.');
+    }
+    return result.data;
+}
+//# sourceMappingURL=config.js.map

package/dist/config.js.map

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package/dist/delivery/index.d.ts

@@ -0,0 +1,84 @@
+/**
+ * Delivery Pipeline Module
+ *
+ * Handles response delivery across all channels:
+ * - Email via Postmark
+ * - SMS via Twilio
+ * - Slack messages via API
+ *
+ * Includes retry logic, status tracking, and engagement monitoring.
+ */
+import type { GeneratedResponse, SupportChannel, DeliveryId, BounceType } from '../types.js';
+export declare class DeliveryService {
+    private supabase;
+    constructor();
+    /**
+     * Deliver a response via the appropriate channel
+     */
+    deliver(response: GeneratedResponse, channel: SupportChannel, recipientInfo: RecipientInfo): Promise<DeliveryResult>;
+    /**
+     * Deliver response via email (Postmark)
+     */
+    private deliverEmail;
+    /**
+     * Deliver response via SMS (Twilio)
+     */
+    private deliverSms;
+    /**
+     * Deliver response via Slack
+     */
+    private deliverSlack;
+    /**
+     * Update delivery status
+     */
+    private updateDeliveryStatus;
+    /**
+     * Retry a failed delivery with exponential backoff
+     */
+    retryDelivery(deliveryId: DeliveryId, maxRetries?: number): Promise<DeliveryResult | null>;
+    /**
+     * Handle delivery status webhook (Postmark, Twilio callbacks)
+     */
+    handleStatusWebhook(provider: 'postmark' | 'twilio' | 'slack', messageId: string, status: 'delivered' | 'bounced' | 'failed', details?: {
+        bounceType?: BounceType;
+        error?: string;
+    }): Promise<void>;
+    /**
+     * Record engagement metrics (opens, clicks)
+     */
+    recordEngagement(messageId: string, event: 'open' | 'click', details?: {
+        link?: string;
+    }): Promise<void>;
+}
+export interface RecipientInfo {
+    email?: string;
+    phone?: string;
+    slackChannelId?: string;
+    slackThreadTs?: string;
+}
+export interface DeliveryResult {
+    deliveryId: DeliveryId;
+    success: boolean;
+    messageId?: string;
+    error?: string;
+    timestamp: string;
+}
+export declare function getDeliveryService(): DeliveryService;
+/**
+ * Deliver a response
+ */
+export declare function deliverResponse(response: GeneratedResponse, channel: SupportChannel, recipient: RecipientInfo): Promise<DeliveryResult>;
+/**
+ * Handle delivery status webhook
+ */
+export declare function handleDeliveryWebhook(provider: 'postmark' | 'twilio' | 'slack', messageId: string, status: 'delivered' | 'bounced' | 'failed', details?: {
+    bounceType?: BounceType;
+    error?: string;
+}): Promise<void>;
+/**
+ * Record engagement event
+ */
+export declare function recordEngagementEvent(messageId: string, event: 'open' | 'click', details?: {
+    link?: string;
+}): Promise<void>;
+//# sourceMappingURL=index.d.ts.map

package/dist/delivery/index.d.ts.map

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