catalist-support-agent 1.0.0

package/dist/generation/index.js

@@ -0,0 +1,641 @@
+/**
+ * Response Generation Module
+ *
+ * Generates brand-compliant responses using Claude:
+ * - Assembles context from analysis and knowledge
+ * - Applies brand voice guidelines
+ * - Enforces forbidden terms rules
+ * - Formats for target channel
+ * - Validates before sending
+ */
+import Anthropic from '@anthropic-ai/sdk';
+import { config } from '../config.js';
+import { GenerationError, ResponseQualityError, ForbiddenTermsDetectedError } from '../errors.js';
+import { validateResponseForBrand, applyBrandTerminologyCorrections, getBrandVoiceGuidelines, } from '../brand/index.js';
+import { createResponseId } from '../types.js';
+// =============================================================================
+// System Prompt
+// =============================================================================
+const SYSTEM_PROMPT = `You are a customer support agent for Catalist, an AI-native B2B marketplace platform.
+
+## Your Identity
+- You represent Catalist, a modern B2B marketplace (NOT a wholesale distributor)
+- You are professional, direct, and helpful
+- Keep responses concise - say what needs to be said, nothing more
+
+## CRITICAL: Use Provided Customer Context
+
+When customer information is provided in the context (from sender email lookup):
+- DO NOT ask for account details, company name, or email - we already have it
+- Address them by name if available
+- Use this information to personalize your response
+
+Only ask for account details if NO customer information appears in the context.
+
+## CRITICAL: Pricing Policy - NO DISCOUNTS
+
+Catalist does NOT offer discounts, volume pricing, or special pricing arrangements.
+- Prices are set by our brand partners and are non-negotiable
+- The listed price reflects our best available rate for all quantities
+- Do NOT mention "working on pricing" or imply flexibility
+
+Example response to discount requests:
+"Our marketplace prices are set by our brand partners and are non-negotiable. The listed price on our portal reflects our best available rate for all quantities."
+
+## Self-Service: Marketplace Ungating Tool
+
+For Amazon/Walmart ungating questions, direct customers to: https://b2b.catalistgroup.co/ungating
+
+The workflow is: get approved for the brand through the ungating tool first, then place your order through our portal at https://b2b.catalistgroup.co
+
+The tool provides everything you need:
+- Professional invoices from Catalist formatted for Amazon requirements
+- AI guidance with success probability estimates for the specific brand
+- Pre-written case templates to copy into Seller Central
+- Step-by-step submission instructions
+- Resubmission strategies for handling denials
+
+Quick note on denials: They're normal (40-60% success on first try, but 85-95% success by the third attempt). You'll submit the documentation yourself through Seller Central - the tool just provides what you need.
+
+## CRITICAL: Brand Terminology Rules
+
+NEVER facilitate these requests (escalate to human):
+- Invoice manipulation (editing, modifying, or falsifying invoices)
+- Competitor price matching requests
+
+IMPORTANT: Our clients ARE Amazon FBA sellers. The following terms are ALLOWED:
+- Amazon, FBA, FBM, Seller Central, ASIN, Buy Box
+- Walmart, Walmart Marketplace, WFS
+- eBay, or any other marketplace platforms
+- Ungating, brand approval, category approval
+- Reseller, reselling, arbitrage
+
+Use correct terminology:
+- "Catalist" (NEVER "Catalist Group" in body text)
+- "B2B marketplace" (not "wholesale distributor")
+- "Brand partners" (not "vendors")
+
+## Brand/Product Sourcing & Catalog Requests
+
+When customers ask for brand suggestions, help finding products, or catalog access:
+- Direct them to LOG IN to our marketplace at https://b2b.catalistgroup.co
+- NEVER say "create an account" - assume they already have one (they're emailing us!)
+- Mention they can filter by category, brand, or search for specific products
+- We carry 1200+ brands across categories like home & kitchen, sports and outdoors, hardware, etc.
+
+Example response:
+"You can browse our full catalog by logging into the portal at https://b2b.catalistgroup.co where you can filter by category or search for specific products. We carry 1200+ brands across categories like home & kitchen, sports and outdoors, hardware, and more."
+
+## CSV Catalog Downloads - YES WE OFFER THIS
+
+IMPORTANT: We DO provide CSV catalog downloads. Customers can:
+1. Log in to the portal at https://b2b.catalistgroup.co
+2. Click the "Download CSV" button on the Products page (next to the search bar)
+3. Export the current filtered product list as a CSV file
+
+When customers ask about CSV downloads, catalog exports, spreadsheets, or product data files:
+- Confirm YES, we offer CSV downloads
+- Direct them to log in and use the "Download CSV" button
+- Mention they can apply filters first to export a specific subset of products
+
+Example response for CSV/catalog download requests:
+"Yes, you can download our product catalog as a CSV file. Just log in to the portal at https://b2b.catalistgroup.co, apply any filters you want (by brand, category, etc.), and click the 'Download CSV' button next to the search bar. The export will include all products matching your current filters."
+
+## Portal URL
+
+Always use: https://b2b.catalistgroup.co
+Never use "portal.catalistgroup.co" - this URL does not exist.
+
+## Email Structure
+
+Follow this structure for responses:
+
+1. Brief greeting with customer name
+2. Direct answer to their question (no preamble)
+3. If ungating: explain the tool with bullet list, then workflow
+4. Quick note for secondary info (denial rates, etc.)
+5. Offer to help with next steps
+6. Sign off with "Best," and your name
+
+Example closing:
+"Let me know if you have any questions about getting started with either the ungating process or placing your order.
+
+Best,
+[Name]"
+
+## Email Formatting (IMPORTANT)
+
+- Use PLAIN TEXT only - no Markdown formatting
+- Do NOT use asterisks for bold (**text**) or italics (*text*)
+- Do NOT use hashtags for headers (## Header)
+- Use dashes (- item) for bullet lists
+- Indent bullet lists with two spaces for visual clarity
+- Keep URLs on their own line when possible
+- Do NOT include signature block - it's added automatically
+
+## CRITICAL: Write Like a Human, Not an AI
+
+Words and phrases to NEVER use:
+- "I hope this helps" / "Let me know if you need anything else" (generic)
+- "Additionally" / "Moreover" / "Furthermore"
+- "Delve" / "Navigate" / "Landscape"
+- "Crucial" / "Pivotal" / "Key" (as adjectives)
+- "Seamless" / "Robust"
+- "Testament to" / "Serves as"
+- "I understand your concern" (just address it)
+- "Great question!" / "Absolutely!" / "Certainly!"
+- "reaching out" (just say "your interest" or "your email")
+
+Patterns to avoid:
+- Em dashes for dramatic effect—like this—everywhere
+- Rule of three lists (fast, efficient, and reliable)
+- "It's not just X, it's Y" constructions
+- Starting with "I" repeatedly
+- Excessive hedging ("might potentially be able to")
+- Long explanatory intros before the actual answer
+
+Instead:
+- Be direct: answer first, explain second
+- Use simple words: "is" instead of "serves as"
+- Use contractions (we're, you'll, that's)
+- Use "Quick note:" for secondary information
+- Keep sentences short and scannable
+`;
+// =============================================================================
+// Response Generation Service
+// =============================================================================
+export class ResponseGenerationService {
+    client = null;
+    effectiveConfig;
+    constructor(configOverride) {
+        this.effectiveConfig = configOverride ?? config;
+    }
+    getClient() {
+        if (!this.client) {
+            if (this.effectiveConfig.claude.apiKey) {
+                this.client = new Anthropic({
+                    apiKey: this.effectiveConfig.claude.apiKey,
+                });
+            }
+            else {
+                throw new GenerationError('Claude API key not configured', 'llm_call', {
+                    context: { reason: 'Missing ANTHROPIC_API_KEY' },
+                });
+            }
+        }
+        return this.client;
+    }
+    /**
+     * Generate a response for a message
+     */
+    async generateResponse(message, analysis, knowledge, options = {}) {
+        const startTime = Date.now();
+        const targetChannel = options.targetChannel ?? message.channel;
+        const maxAttempts = options.maxAttempts ?? 3;
+        let lastError;
+        for (let attempt = 1; attempt <= maxAttempts; attempt++) {
+            try {
+                // 1. Build the context prompt
+                const contextPrompt = this.buildContextPrompt(message, analysis, knowledge);
+                // 2. Generate response with Claude
+                const rawResponse = await this.callClaude(contextPrompt, analysis.sentiment.category);
+                // 3. Apply terminology corrections
+                let processedResponse = applyBrandTerminologyCorrections(rawResponse);
+                // 3.5. Humanize response - remove AI writing patterns
+                processedResponse = humanizeResponse(processedResponse);
+                // 4. Validate brand compliance
+                const validationResult = validateResponseForBrand(processedResponse, analysis.sentiment.category);
+                if (!validationResult.canBeSent) {
+                    if (validationResult.complianceCheck.forbiddenTermsResult.hasForbiddenTerms) {
+                        // This shouldn't happen with proper system prompt, but handle it
+                        throw new ForbiddenTermsDetectedError(validationResult.complianceCheck.forbiddenTermsResult.detectedTerms, 'generated_response', { messageId: message.id, conversationId: message.conversationId });
+                    }
+                    // Try to fix non-critical issues
+                    if (attempt < maxAttempts) {
+                        continue;
+                    }
+                    throw new ResponseQualityError(validationResult.complianceCheck.score, validationResult.errors, { messageId: message.id, conversationId: message.conversationId });
+                }
+                // 5. Format for target channel
+                const formatting = this.formatForChannel(processedResponse, targetChannel, message.content.subject);
+                // 6. Extract citations
+                const citations = this.extractCitations(processedResponse, knowledge);
+                // 7. Calculate quality score
+                const qualityScore = this.calculateQualityScore(processedResponse, validationResult.complianceCheck.score, knowledge);
+                const latencyMs = Date.now() - startTime;
+                return {
+                    id: createResponseId(`resp-${Date.now()}-${Math.random().toString(36).slice(2, 8)}`),
+                    conversationId: analysis.conversationId,
+                    messageId: message.id,
+                    content: {
+                        text: processedResponse,
+                        html: formatting.email?.htmlBody,
+                        subject: formatting.email?.subject,
+                    },
+                    formatting,
+                    citations,
+                    brandCompliance: validationResult.complianceCheck.overallStatus,
+                    qualityScore,
+                    generatedAt: new Date().toISOString(),
+                    metadata: {
+                        templateUsed: undefined,
+                        modelUsed: this.effectiveConfig.claude.model,
+                        tokensUsed: 0, // Would need to track from Claude response
+                        latencyMs,
+                    },
+                };
+            }
+            catch (error) {
+                lastError = error instanceof Error ? error : new Error(String(error));
+                if (error instanceof ForbiddenTermsDetectedError) {
+                    // Don't retry forbidden terms - this is a critical failure
+                    throw error;
+                }
+                // Continue to next attempt
+                continue;
+            }
+        }
+        throw new GenerationError(`Response generation failed after ${maxAttempts} attempts: ${lastError?.message}`, 'llm_call', {
+            cause: lastError,
+            messageId: message.id,
+            conversationId: message.conversationId,
+        });
+    }
+    /**
+     * Build context prompt for Claude
+     */
+    buildContextPrompt(message, analysis, knowledge) {
+        const sections = [];
+        // Customer context
+        if (knowledge.customer) {
+            sections.push(`## Customer Information
+- Company: ${knowledge.customer.companyName}
+- Contact: ${knowledge.customer.contactName || 'N/A'}
+- Status: ${knowledge.customer.accountStatus}
+${knowledge.customer.tier ? `- Tier: ${knowledge.customer.tier}` : ''}`);
+        }
+        // Analysis context
+        sections.push(`## Message Analysis
+- Intent: ${analysis.intent.primary}${analysis.intent.secondary ? ` (secondary: ${analysis.intent.secondary})` : ''}
+- Sentiment: ${analysis.sentiment.category} (score: ${analysis.sentiment.score.toFixed(2)})
+- Urgency: ${analysis.sentiment.urgency}`);
+        // Order context
+        if (knowledge.orders && knowledge.orders.length > 0) {
+            const orderList = knowledge.orders
+                .slice(0, 3)
+                .map((o) => `- Order ${o.orderNumber}: ${o.status} (${o.totalAmount ? `$${o.totalAmount}` : 'N/A'})`)
+                .join('\n');
+            sections.push(`## Recent Orders\n${orderList}`);
+        }
+        // Resolved invoice context - prominently displayed so Claude knows not to ask for it
+        if (knowledge.resolvedInvoice) {
+            const inv = knowledge.resolvedInvoice.invoice;
+            const confidence = knowledge.resolvedInvoice.confidence;
+            const source = knowledge.resolvedInvoice.source;
+            let sourceExplanation = '';
+            if (source === 'extracted_number') {
+                sourceExplanation = 'Invoice number found in their message.';
+            }
+            else if (source === 'single_unpaid') {
+                sourceExplanation = 'This is their only unpaid invoice.';
+            }
+            else if (source === 'most_recent') {
+                sourceExplanation = 'This is their most recent invoice (no unpaid invoices).';
+            }
+            const statusDisplay = inv.status === 'issued' ? 'Unpaid' : inv.status === 'paid' ? 'Paid' : inv.status;
+            const issuedDate = inv.issuedAt ? new Date(inv.issuedAt).toLocaleDateString() : 'N/A';
+            const dueDate = inv.dueAt ? new Date(inv.dueAt).toLocaleDateString() : 'N/A';
+            const paidDate = inv.paidAt ? new Date(inv.paidAt).toLocaleDateString() : null;
+            sections.push(`## Identified Invoice
+The customer is asking about this invoice (${confidence} confidence - ${sourceExplanation}):
+- Invoice #: ${inv.invoiceNumber || inv.invoiceId}
+- Amount: $${inv.total.toFixed(2)}
+- Status: ${statusDisplay}
+- Issued: ${issuedDate}
+- Due: ${dueDate}${paidDate ? `\n- Paid: ${paidDate}` : ''}
+
+IMPORTANT: Do NOT ask the customer for their invoice number - we have already identified it. Include the invoice number and key details in your response so they can confirm we're looking at the right one.`);
+        }
+        // Product context
+        if (knowledge.products && knowledge.products.length > 0) {
+            const productList = knowledge.products
+                .slice(0, 3)
+                .map((p) => `- ${p.name} (${p.sku}): ${p.availability}${p.price ? ` - $${p.price}` : ''}`)
+                .join('\n');
+            sections.push(`## Relevant Products\n${productList}`);
+        }
+        // Similar past conversations (few-shot examples)
+        if (knowledge.similarConversations && knowledge.similarConversations.length > 0) {
+            const examples = knowledge.similarConversations
+                .slice(0, 3) // Top 3 most similar
+                .map((conv, index) => {
+                const exampleParts = [
+                    `### Example ${index + 1} (similarity: ${(conv.similarity * 100).toFixed(0)}%)`,
+                    `**Customer Question:** ${conv.summary}`,
+                ];
+                if (conv.successfulResponse) {
+                    // Truncate long responses for context window efficiency
+                    const responsePreview = conv.successfulResponse.length > 300
+                        ? conv.successfulResponse.substring(0, 300) + '...'
+                        : conv.successfulResponse;
+                    exampleParts.push(`**Successful Response:** ${responsePreview}`);
+                }
+                exampleParts.push(`**Outcome:** ${conv.resolution.replace(/_/g, ' ')}`);
+                return exampleParts.join('\n');
+            })
+                .join('\n\n');
+            sections.push(`## Similar Past Conversations (for reference)
+The following are examples of similar questions we've successfully handled. Use these as reference for tone, structure, and approach:
+
+${examples}
+
+Note: Adapt these examples to the specific customer's situation rather than copying directly.`);
+        }
+        // Template suggestions (after similar conversations as they're more specific)
+        if (knowledge.templates && knowledge.templates.length > 0) {
+            const template = knowledge.templates[0];
+            if (template) {
+                sections.push(`## Suggested Template
+Consider using elements from this approved template:
+"${template.content.substring(0, 200)}..."`);
+            }
+        }
+        // Original message (always last for clear reference)
+        sections.push(`## Customer Message
+${message.content.subject ? `Subject: ${message.content.subject}\n` : ''}${message.content.text}`);
+        return sections.join('\n\n');
+    }
+    /**
+     * Call Claude to generate response
+     */
+    async callClaude(contextPrompt, sentiment) {
+        const client = this.getClient();
+        // Add tone guidance based on sentiment
+        const voiceGuidelines = getBrandVoiceGuidelines(sentiment);
+        const toneInstruction = `\n\nTone for this response: ${voiceGuidelines.tone}`;
+        const response = await client.messages.create({
+            model: this.effectiveConfig.claude.model,
+            max_tokens: this.effectiveConfig.claude.maxTokens,
+            system: SYSTEM_PROMPT + toneInstruction,
+            messages: [
+                {
+                    role: 'user',
+                    content: `Based on the following context, write a helpful support response:\n\n${contextPrompt}`,
+                },
+            ],
+        });
+        const textContent = response.content.find((c) => c.type === 'text');
+        if (!textContent || textContent.type !== 'text') {
+            throw new GenerationError('No text response from Claude', 'llm_call');
+        }
+        return textContent.text;
+    }
+    /**
+     * Format response for target channel
+     */
+    formatForChannel(text, channel, originalSubject) {
+        const formatting = {};
+        switch (channel) {
+            case 'email':
+                formatting.email = {
+                    subject: originalSubject ? `Re: ${originalSubject}` : 'Catalist Support',
+                    htmlBody: this.formatAsHtml(text),
+                    textBody: text,
+                };
+                break;
+            case 'sms':
+                // Truncate for SMS, keeping under 160 chars if possible
+                const smsText = this.formatForSms(text);
+                formatting.sms = {
+                    body: smsText,
+                    segments: Math.ceil(smsText.length / 160),
+                };
+                break;
+            case 'slack':
+                formatting.slack = {
+                    blocks: this.formatAsSlackBlocks(text),
+                    text: text,
+                };
+                break;
+        }
+        return formatting;
+    }
+    /**
+     * Format text as HTML for email
+     */
+    formatAsHtml(text) {
+        // Convert markdown-ish formatting to HTML
+        let html = text
+            .replace(/\*\*([^*]+)\*\*/g, '<strong>$1</strong>')
+            .replace(/\*([^*]+)\*/g, '<em>$1</em>')
+            .replace(/^- (.+)$/gm, '<li>$1</li>')
+            .replace(/\n\n/g, '</p><p>')
+            .replace(/\n/g, '<br>');
+        // Wrap in paragraph tags
+        html = `<p>${html}</p>`;
+        // Wrap list items
+        html = html.replace(/(<li>.*<\/li>)+/g, '<ul>$&</ul>');
+        return html;
+    }
+    /**
+     * Format text for SMS (truncate and simplify)
+     */
+    formatForSms(text) {
+        // Remove formatting
+        let sms = text.replace(/\*\*?/g, '').replace(/^- /gm, '• ');
+        // Truncate if too long
+        if (sms.length > 320) {
+            // 2 SMS segments
+            sms = sms.substring(0, 317) + '...';
+        }
+        return sms;
+    }
+    /**
+     * Format text as Slack blocks
+     */
+    formatAsSlackBlocks(text) {
+        // Convert to Slack mrkdwn format
+        const mrkdwn = text.replace(/\*\*([^*]+)\*\*/g, '*$1*');
+        return [
+            {
+                type: 'section',
+                text: {
+                    type: 'mrkdwn',
+                    text: mrkdwn,
+                },
+            },
+        ];
+    }
+    /**
+     * Extract citations from response
+     */
+    extractCitations(text, knowledge) {
+        const citations = [];
+        // Extract order references
+        if (knowledge.orders) {
+            for (const order of knowledge.orders) {
+                if (text.includes(order.orderNumber)) {
+                    citations.push({
+                        type: 'order',
+                        reference: order.orderNumber,
+                    });
+                }
+            }
+        }
+        // Extract product references
+        if (knowledge.products) {
+            for (const product of knowledge.products) {
+                if (text.includes(product.sku) || text.toLowerCase().includes(product.name.toLowerCase())) {
+                    citations.push({
+                        type: 'product',
+                        reference: product.sku,
+                        context: product.name,
+                    });
+                }
+            }
+        }
+        return citations;
+    }
+    /**
+     * Calculate quality score for response
+     */
+    calculateQualityScore(text, complianceScore, knowledge) {
+        let score = complianceScore / 100; // Start with compliance score
+        // Bonus for using available context
+        if (knowledge.customer && text.includes(knowledge.customer.companyName)) {
+            score += 0.05;
+        }
+        // Bonus for appropriate length (not too short, not too long)
+        const wordCount = text.split(/\s+/).length;
+        if (wordCount >= 30 && wordCount <= 200) {
+            score += 0.05;
+        }
+        // Cap at 1.0
+        return Math.min(1.0, Math.round(score * 100) / 100);
+    }
+}
+// =============================================================================
+// Humanization - Remove AI Writing Patterns
+// =============================================================================
+/**
+ * Remove common AI writing patterns to make responses sound more natural
+ * Based on Wikipedia's "Signs of AI writing" guide
+ */
+export function humanizeResponse(text) {
+    let result = text;
+    // Remove sycophantic/servile phrases
+    const sycophancyPatterns = [
+        /^(Great question!|Absolutely!|Certainly!|Of course!)\s*/gi,
+        /I hope this helps[.!]?\s*/gi,
+        /Let me know if you need anything else[.!]?\s*/gi,
+        /Please don't hesitate to reach out[.!]?\s*/gi,
+        /I'm happy to help[.!]?\s*/gi,
+        /I understand your concern[.!]?\s*/gi,
+        /Thank you for your patience[.!]?\s*/gi,
+    ];
+    for (const pattern of sycophancyPatterns) {
+        result = result.replace(pattern, '');
+    }
+    // Brand name correction
+    result = result.replace(/Catalist/g, 'Catalist');
+    // Replace AI vocabulary words with simpler alternatives
+    const vocabularyReplacements = [
+        [/\bAdditionally\b/g, 'Also'],
+        [/\bMoreover\b/g, 'Also'],
+        [/\bFurthermore\b/g, 'Also'],
+        [/\bserves as\b/gi, 'is'],
+        [/\bstands as\b/gi, 'is'],
+        [/\brepresents a\b/gi, 'is a'],
+        [/\bdelve into\b/gi, 'look at'],
+        [/\bdelve\b/gi, 'explore'],
+        [/\bnavigate\b/gi, 'use'],
+        [/\bleverage\b/gi, 'use'],
+        [/\butilize\b/gi, 'use'],
+        [/\bseamless\b/gi, 'smooth'],
+        [/\brobust\b/gi, 'strong'],
+        [/\bpivotal\b/gi, 'important'],
+        [/\bcrucial\b/gi, 'important'],
+        [/\ba testament to\b/gi, 'shows'],
+        [/\bunderscore\b/gi, 'show'],
+        [/\bhighlight\b/gi, 'show'],
+        [/\bensuring\b/gi, 'so'],
+        [/\bfostering\b/gi, 'building'],
+        [/\benhancing\b/gi, 'improving'],
+    ];
+    for (const [pattern, replacement] of vocabularyReplacements) {
+        result = result.replace(pattern, replacement);
+    }
+    // Remove filler phrases
+    const fillerPatterns = [
+        [/In order to\b/gi, 'To'],
+        [/Due to the fact that\b/gi, 'Because'],
+        [/At this point in time\b/gi, 'Now'],
+        [/In the event that\b/gi, 'If'],
+        [/It is important to note that\b/gi, ''],
+        [/It should be noted that\b/gi, ''],
+        [/As you may know,?\s*/gi, ''],
+        [/As mentioned earlier,?\s*/gi, ''],
+    ];
+    for (const [pattern, replacement] of fillerPatterns) {
+        result = result.replace(pattern, replacement);
+    }
+    // Remove excessive em dashes (replace with commas or periods)
+    // Keep at most one em dash per paragraph
+    const paragraphs = result.split('\n\n');
+    result = paragraphs.map(para => {
+        const emDashCount = (para.match(/—/g) || []).length;
+        if (emDashCount > 1) {
+            // Replace all but the first em dash with commas
+            let count = 0;
+            return para.replace(/—/g, () => {
+                count++;
+                return count === 1 ? '—' : ',';
+            });
+        }
+        return para;
+    }).join('\n\n');
+    // Strip Markdown formatting (for plain text emails)
+    // Remove bold: **text** or __text__
+    result = result.replace(/\*\*([^*]+)\*\*/g, '$1');
+    result = result.replace(/__([^_]+)__/g, '$1');
+    // Remove italics: *text* or _text_ (but not bullet points)
+    result = result.replace(/(?<!\n)\*([^*\n]+)\*(?!\*)/g, '$1');
+    // Remove headers: ## Header or ### Header
+    result = result.replace(/^#{1,6}\s+/gm, '');
+    // Fix double spaces that may result from removals
+    result = result.replace(/  +/g, ' ');
+    // Fix sentence starts after removals (capitalize)
+    result = result.replace(/\.\s+([a-z])/g, (_, letter) => `. ${letter.toUpperCase()}`);
+    // Trim whitespace
+    result = result.trim();
+    return result;
+}
+// =============================================================================
+// Singleton and Utility Functions
+// =============================================================================
+let generationService = null;
+export function getResponseGenerationService(configOverride) {
+    // If configOverride is provided, always create a new instance with that config
+    if (configOverride) {
+        return new ResponseGenerationService(configOverride);
+    }
+    // Otherwise, use the singleton pattern with global config
+    if (!generationService) {
+        generationService = new ResponseGenerationService();
+    }
+    return generationService;
+}
+/**
+ * Generate a response for a message
+ */
+export async function generateResponse(message, analysis, knowledge, options) {
+    return getResponseGenerationService().generateResponse(message, analysis, knowledge, options);
+}
+/**
+ * Check if response is ready to send
+ */
+export function isResponseReadyToSend(response) {
+    return (response.brandCompliance.status === 'compliant' &&
+        response.qualityScore >= 0.7);
+}
+//# sourceMappingURL=index.js.map

package/dist/generation/index.js.map

@@ -0,0 +1 @@
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