catalist-support-agent 1.0.0

package/dist/types.d.ts

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+/**
+ * Support Agent Type Definitions
+ *
+ * Branded types for type-safe identifiers and discriminated unions
+ * for state management across the support agent system.
+ */
+/**
+ * Create a branded type for type-safe identifiers
+ * Prevents accidental mixing of different ID types
+ */
+declare const __brand: unique symbol;
+type Brand<T, B> = T & {
+    readonly [__brand]: B;
+};
+/**
+ * Conversation identifier - unique across all conversations
+ */
+export type ConversationId = Brand<string, 'ConversationId'>;
+/**
+ * Message identifier - unique across all messages
+ */
+export type MessageId = Brand<string, 'MessageId'>;
+/**
+ * Customer identifier - references client_id from clients table
+ */
+export type CustomerId = Brand<string, 'CustomerId'>;
+/**
+ * Escalation identifier - unique across all escalations
+ */
+export type EscalationId = Brand<number, 'EscalationId'>;
+/**
+ * Response identifier - unique across all generated responses
+ */
+export type ResponseId = Brand<string, 'ResponseId'>;
+/**
+ * Delivery identifier - unique across all delivery attempts
+ */
+export type DeliveryId = Brand<string, 'DeliveryId'>;
+export declare function createConversationId(id: string): ConversationId;
+export declare function createMessageId(id: string): MessageId;
+export declare function createCustomerId(id: string): CustomerId;
+export declare function createEscalationId(id: number): EscalationId;
+export declare function createResponseId(id: string): ResponseId;
+export declare function createDeliveryId(id: string): DeliveryId;
+export type SupportChannel = 'email' | 'sms' | 'slack';
+export type MessageDirection = 'inbound' | 'outbound';
+export type ConversationState = {
+    status: 'intake';
+    receivedAt: string;
+} | {
+    status: 'analyzing';
+    startedAt: string;
+} | {
+    status: 'responding';
+    analysisCompletedAt: string;
+} | {
+    status: 'awaiting_reply';
+    lastResponseAt: string;
+} | {
+    status: 'escalated';
+    escalatedAt: string;
+    escalationId: EscalationId;
+    reason: string;
+} | {
+    status: 'resolved';
+    resolvedAt: string;
+    resolution: ResolutionType;
+};
+export type ResolutionType = 'customer_satisfied' | 'issue_resolved' | 'escalation_resolved' | 'no_response_needed' | 'auto_closed' | 'human_closed';
+export declare function getConversationStatus(state: ConversationState): 'intake' | 'analyzing' | 'responding' | 'awaiting_reply' | 'escalated' | 'resolved';
+export type DeliveryStatus = {
+    status: 'pending';
+    queuedAt: string;
+} | {
+    status: 'sending';
+    startedAt: string;
+} | {
+    status: 'sent';
+    sentAt: string;
+    messageId: string;
+} | {
+    status: 'delivered';
+    deliveredAt: string;
+    messageId: string;
+} | {
+    status: 'failed';
+    failedAt: string;
+    error: string;
+    retryable: boolean;
+} | {
+    status: 'bounced';
+    bouncedAt: string;
+    bounceType: BounceType;
+};
+export type BounceType = 'hard_bounce' | 'soft_bounce' | 'spam_complaint' | 'unsubscribe';
+export declare function isDeliverySuccessful(status: DeliveryStatus): boolean;
+export declare function canRetryDelivery(status: DeliveryStatus): boolean;
+export type BrandComplianceStatus = {
+    status: 'compliant';
+    score: number;
+    checkedAt: string;
+} | {
+    status: 'flagged';
+    score: number;
+    issues: string[];
+    checkedAt: string;
+} | {
+    status: 'blocked';
+    detectedTerms: string[];
+    blockedAt: string;
+};
+export declare function isBrandCompliant(status: BrandComplianceStatus): boolean;
+export type IntentCategory = 'order_status' | 'pricing_inquiry' | 'availability_check' | 'documentation_request' | 'returns_damages' | 'account_inquiry' | 'product_sourcing' | 'onboarding_help' | 'complaint' | 'feedback' | 'general_question' | 'other';
+export interface IntentClassification {
+    primary: IntentCategory;
+    secondary?: IntentCategory;
+    confidence: number;
+    reasoning?: string;
+}
+export type SentimentCategory = 'positive' | 'neutral' | 'negative';
+export interface SentimentAnalysis {
+    category: SentimentCategory;
+    score: number;
+    urgency: UrgencyLevel;
+    urgencySignals: string[];
+}
+export type UrgencyLevel = 'critical' | 'high' | 'medium' | 'low';
+export interface ExtractedEntities {
+    orderNumbers?: string[];
+    productNames?: string[];
+    productSkus?: string[];
+    dates?: ExtractedDate[];
+    monetaryAmounts?: MonetaryAmount[];
+    customerReferences?: string[];
+    companyNames?: string[];
+    personNames?: string[];
+    phoneNumbers?: string[];
+    emails?: string[];
+}
+export interface ExtractedDate {
+    raw: string;
+    parsed?: Date;
+    type: 'order_date' | 'delivery_date' | 'request_date' | 'general';
+}
+export interface MonetaryAmount {
+    raw: string;
+    amount: number;
+    currency: string;
+    context?: string;
+}
+/**
+ * Normalized inbound message from any channel
+ */
+export interface InboundMessage {
+    id: MessageId;
+    conversationId?: ConversationId;
+    channel: SupportChannel;
+    direction: 'inbound';
+    content: {
+        text: string;
+        html?: string;
+        subject?: string;
+    };
+    sender: SenderInfo;
+    receivedAt: string;
+    metadata: ChannelMetadata;
+    attachments?: Attachment[];
+    replyToMessageId?: MessageId;
+}
+export interface SenderInfo {
+    email?: string;
+    phone?: string;
+    slackUserId?: string;
+    slackUsername?: string;
+    name?: string;
+    customerId?: CustomerId;
+}
+export type ChannelMetadata = EmailMetadata | SmsMetadata | SlackMetadata;
+export interface EmailMetadata {
+    type: 'email';
+    messageId: string;
+    inReplyTo?: string;
+    references?: string[];
+    headers?: Record<string, string>;
+    fromAddress: string;
+    toAddresses: string[];
+    ccAddresses?: string[];
+}
+export interface SmsMetadata {
+    type: 'sms';
+    messageSid: string;
+    fromNumber: string;
+    toNumber: string;
+    numSegments?: number;
+}
+export interface SlackMetadata {
+    type: 'slack';
+    teamId: string;
+    channelId: string;
+    userId: string;
+    threadTs?: string;
+    eventTs: string;
+}
+export interface Attachment {
+    id: string;
+    filename: string;
+    contentType: string;
+    size: number;
+    url?: string;
+    storagePath?: string;
+}
+export interface GeneratedResponse {
+    id: ResponseId;
+    conversationId: ConversationId;
+    messageId: MessageId;
+    content: {
+        text: string;
+        html?: string;
+        subject?: string;
+    };
+    formatting: ChannelFormatting;
+    citations?: Citation[];
+    brandCompliance: BrandComplianceStatus;
+    qualityScore: number;
+    generatedAt: string;
+    metadata: {
+        templateUsed?: string;
+        modelUsed: string;
+        tokensUsed: number;
+        latencyMs: number;
+    };
+}
+export interface ChannelFormatting {
+    email?: {
+        subject: string;
+        htmlBody: string;
+        textBody: string;
+    };
+    sms?: {
+        body: string;
+        segments: number;
+    };
+    slack?: {
+        blocks: unknown[];
+        text: string;
+    };
+}
+export interface Citation {
+    type: 'order' | 'invoice' | 'policy' | 'product';
+    reference: string;
+    context?: string;
+}
+export interface AnalysisResult {
+    messageId: MessageId;
+    conversationId: ConversationId;
+    intent: IntentClassification;
+    sentiment: SentimentAnalysis;
+    entities: ExtractedEntities;
+    brandCompliance: BrandComplianceStatus;
+    urgencyScore: number;
+    overallConfidence: number;
+    escalationRequired: boolean;
+    escalationReasons?: string[];
+    analyzedAt: string;
+}
+export interface KnowledgeContext {
+    customer?: CustomerContext;
+    products?: ProductContext[];
+    orders?: OrderContext[];
+    policies?: PolicyContext[];
+    similarConversations?: SimilarConversation[];
+    templates?: ResponseTemplate[];
+    /** Resolved invoice when customer is asking about a specific invoice */
+    resolvedInvoice?: ResolvedInvoice;
+    assembledAt: string;
+    confidenceScores: {
+        customerData: number;
+        productData: number;
+        policyData: number;
+        similarConversations: number;
+    };
+}
+export interface CustomerContext {
+    id: CustomerId;
+    companyName: string;
+    contactName?: string;
+    email?: string;
+    phone?: string;
+    tier?: string;
+    accountStatus: 'active' | 'inactive' | 'pending' | 'suspended';
+    totalOrders?: number;
+    totalSpend?: number;
+    lastOrderDate?: string;
+    notes?: string;
+}
+export interface ProductContext {
+    sku: string;
+    name: string;
+    brand?: string;
+    category?: string;
+    price?: number;
+    availability: 'in_stock' | 'low_stock' | 'out_of_stock' | 'discontinued';
+    leadTime?: string;
+}
+export interface OrderContext {
+    orderNumber: string;
+    status: string;
+    createdAt: string;
+    totalAmount: number;
+    invoiceNumber?: string;
+    invoiceStatus?: string;
+    invoice?: InvoiceContext;
+    items?: Array<{
+        sku: string;
+        name: string;
+        quantity: number;
+        price: number;
+    }>;
+    tracking?: {
+        carrier: string;
+        trackingNumber: string;
+        estimatedDelivery?: string;
+    };
+}
+export interface InvoiceContext {
+    invoiceId: number;
+    invoiceNumber?: string;
+    status: string;
+    total: number;
+    subtotal: number;
+    feesTotal: number;
+    taxTotal: number;
+    shippingTotal: number;
+    discountTotal: number;
+    issuedAt?: string;
+    dueAt?: string;
+    paidAt?: string;
+    pdfUrl?: string;
+    notes?: string;
+}
+/**
+ * Resolved invoice from the InvoiceResolver
+ * Includes the invoice data plus metadata about how it was resolved
+ */
+export interface ResolvedInvoice {
+    invoice: InvoiceContext;
+    /** How confident we are in the resolution */
+    confidence: 'explicit' | 'high' | 'medium';
+    /** How the invoice was resolved */
+    source: 'extracted_number' | 'single_unpaid' | 'most_recent';
+}
+export interface PolicyContext {
+    id: string;
+    title: string;
+    category: string;
+    content: string;
+    relevanceScore: number;
+}
+export interface SimilarConversation {
+    conversationId: ConversationId;
+    similarity: number;
+    resolution: ResolutionType;
+    summary: string;
+    successfulResponse?: string;
+}
+export interface ResponseTemplate {
+    id: string;
+    name: string;
+    intent: IntentCategory;
+    content: string;
+    variables: string[];
+    applicabilityScore: number;
+}
+export type EscalationTrigger = 'low_confidence' | 'forbidden_terms' | 'customer_request' | 'negative_sentiment' | 'max_attempts_exceeded' | 'brand_compliance_violation' | 'high_urgency' | 'complex_inquiry' | 'complaint' | 'human_takeover';
+export type EscalationSeverity = 'critical' | 'high' | 'medium' | 'low';
+export interface EscalationContext {
+    conversationId: ConversationId;
+    messageId: MessageId;
+    customerId?: CustomerId;
+    trigger: EscalationTrigger;
+    severity: EscalationSeverity;
+    reason: string;
+    analysisResult?: AnalysisResult;
+    attemptedResponses?: GeneratedResponse[];
+    conversationHistory?: InboundMessage[];
+    knowledgeContext?: KnowledgeContext;
+}
+export interface EscalationResult {
+    escalationId: EscalationId;
+    conversationId: ConversationId;
+    deliveries: EscalationDelivery[];
+    allSucceeded: boolean;
+    adminUrl: string;
+    createdAt: string;
+}
+export interface EscalationDelivery {
+    channel: SupportChannel;
+    success: boolean;
+    messageId?: string;
+    error?: string;
+    timestamp: string;
+}
+export interface Conversation {
+    id: ConversationId;
+    customerId?: CustomerId;
+    channel: SupportChannel;
+    state: ConversationState;
+    brandComplianceStatus: BrandComplianceStatus;
+    isHandledByAi: boolean;
+    messageCount: number;
+    firstMessageAt: string;
+    lastMessageAt: string;
+    assignedTo?: string;
+    tags?: string[];
+    metadata?: Record<string, unknown>;
+}
+export interface ConversationRecord {
+    id: string;
+    client_id: string | null;
+    channel: SupportChannel;
+    status: string;
+    state_data: Record<string, unknown>;
+    brand_compliance_status: string;
+    brand_compliance_data: Record<string, unknown>;
+    is_handled_by_ai: boolean;
+    message_count: number;
+    first_message_at: string;
+    last_message_at: string;
+    assigned_to: string | null;
+    tags: string[] | null;
+    metadata: Record<string, unknown> | null;
+    created_at: string;
+    updated_at: string;
+}
+export interface MessageRecord {
+    id: string;
+    conversation_id: string;
+    direction: MessageDirection;
+    channel: SupportChannel;
+    content_text: string;
+    content_html: string | null;
+    content_subject: string | null;
+    sender_email: string | null;
+    sender_phone: string | null;
+    sender_slack_id: string | null;
+    sender_name: string | null;
+    sender_customer_id: string | null;
+    received_at: string;
+    channel_metadata: Record<string, unknown>;
+    attachments: Record<string, unknown>[] | null;
+    reply_to_message_id: string | null;
+    processing_status: string;
+    contains_forbidden_terms: boolean;
+    forbidden_terms_detected: string[] | null;
+    created_at: string;
+}
+export interface AnalysisRecord {
+    id: string;
+    message_id: string;
+    conversation_id: string;
+    intent_primary: IntentCategory;
+    intent_secondary: IntentCategory | null;
+    intent_confidence: number;
+    intent_reasoning: string | null;
+    sentiment_category: SentimentCategory;
+    sentiment_score: number;
+    urgency_level: UrgencyLevel;
+    urgency_signals: string[] | null;
+    extracted_entities: Record<string, unknown>;
+    brand_compliance_status: string;
+    brand_compliance_score: number | null;
+    brand_compliance_issues: string[] | null;
+    brand_detected_terms: string[] | null;
+    urgency_score: number;
+    overall_confidence: number;
+    escalation_required: boolean;
+    escalation_reasons: string[] | null;
+    analyzed_at: string;
+    created_at: string;
+}
+export interface ResponseRecord {
+    id: string;
+    conversation_id: string;
+    message_id: string;
+    content_text: string;
+    content_html: string | null;
+    content_subject: string | null;
+    channel_formatting: Record<string, unknown>;
+    citations: Record<string, unknown>[] | null;
+    brand_test_passed: boolean;
+    brand_compliance_data: Record<string, unknown>;
+    quality_score: number;
+    is_selected: boolean;
+    template_source: string | null;
+    model_used: string;
+    tokens_used: number;
+    latency_ms: number;
+    generated_at: string;
+    created_at: string;
+}
+export interface EscalationRecord {
+    id: number;
+    conversation_id: string;
+    message_id: string | null;
+    customer_id: string | null;
+    trigger: EscalationTrigger;
+    severity: EscalationSeverity;
+    reason: string;
+    context_data: Record<string, unknown>;
+    notification_channels: Record<string, unknown>[];
+    assigned_to: string | null;
+    response_received_at: string | null;
+    response_action: string | null;
+    resolution_notes: string | null;
+    sla_target_at: string;
+    sla_breached: boolean;
+    created_at: string;
+    updated_at: string;
+}
+export interface DeliveryRecord {
+    id: string;
+    response_id: string;
+    conversation_id: string;
+    channel: SupportChannel;
+    status: string;
+    status_data: Record<string, unknown>;
+    external_message_id: string | null;
+    retry_count: number;
+    retry_history: Record<string, unknown>[] | null;
+    engagement_data: Record<string, unknown> | null;
+    created_at: string;
+    updated_at: string;
+}
+export {};
+//# sourceMappingURL=types.d.ts.map

package/dist/types.d.ts.map

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package/dist/types.js

@@ -0,0 +1,48 @@
+/**
+ * Support Agent Type Definitions
+ *
+ * Branded types for type-safe identifiers and discriminated unions
+ * for state management across the support agent system.
+ */
+// Brand creation functions
+export function createConversationId(id) {
+    return id;
+}
+export function createMessageId(id) {
+    return id;
+}
+export function createCustomerId(id) {
+    return id;
+}
+export function createEscalationId(id) {
+    return id;
+}
+export function createResponseId(id) {
+    return id;
+}
+export function createDeliveryId(id) {
+    return id;
+}
+// Helper to get status string from state
+export function getConversationStatus(state) {
+    return state.status;
+}
+// Helper to check if delivery was successful
+export function isDeliverySuccessful(status) {
+    return status.status === 'delivered' || status.status === 'sent';
+}
+// Helper to check if delivery can be retried
+export function canRetryDelivery(status) {
+    if (status.status === 'failed') {
+        return status.retryable;
+    }
+    if (status.status === 'bounced') {
+        return status.bounceType === 'soft_bounce';
+    }
+    return false;
+}
+// Helper to check if compliant
+export function isBrandCompliant(status) {
+    return status.status === 'compliant';
+}
+//# sourceMappingURL=types.js.map

package/dist/types.js.map

@@ -0,0 +1 @@
+{"version":3,"file":"types.js","sourceRoot":"","sources":["../src/types.ts"],"names":[],"mappings":"AAAA;;;;;GAKG;AA2CH,2BAA2B;AAC3B,MAAM,UAAU,oBAAoB,CAAC,EAAU;IAC7C,OAAO,EAAoB,CAAC;AAC9B,CAAC;AAED,MAAM,UAAU,eAAe,CAAC,EAAU;IACxC,OAAO,EAAe,CAAC;AACzB,CAAC;AAED,MAAM,UAAU,gBAAgB,CAAC,EAAU;IACzC,OAAO,EAAgB,CAAC;AAC1B,CAAC;AAED,MAAM,UAAU,kBAAkB,CAAC,EAAU;IAC3C,OAAO,EAAkB,CAAC;AAC5B,CAAC;AAED,MAAM,UAAU,gBAAgB,CAAC,EAAU;IACzC,OAAO,EAAgB,CAAC;AAC1B,CAAC;AAED,MAAM,UAAU,gBAAgB,CAAC,EAAU;IACzC,OAAO,EAAgB,CAAC;AAC1B,CAAC;AA8BD,yCAAyC;AACzC,MAAM,UAAU,qBAAqB,CACnC,KAAwB;IAExB,OAAO,KAAK,CAAC,MAAM,CAAC;AACtB,CAAC;AAgBD,6CAA6C;AAC7C,MAAM,UAAU,oBAAoB,CAAC,MAAsB;IACzD,OAAO,MAAM,CAAC,MAAM,KAAK,WAAW,IAAI,MAAM,CAAC,MAAM,KAAK,MAAM,CAAC;AACnE,CAAC;AAED,6CAA6C;AAC7C,MAAM,UAAU,gBAAgB,CAAC,MAAsB;IACrD,IAAI,MAAM,CAAC,MAAM,KAAK,QAAQ,EAAE,CAAC;QAC/B,OAAO,MAAM,CAAC,SAAS,CAAC;IAC1B,CAAC;IACD,IAAI,MAAM,CAAC,MAAM,KAAK,SAAS,EAAE,CAAC;QAChC,OAAO,MAAM,CAAC,UAAU,KAAK,aAAa,CAAC;IAC7C,CAAC;IACD,OAAO,KAAK,CAAC;AACf,CAAC;AAWD,+BAA+B;AAC/B,MAAM,UAAU,gBAAgB,CAAC,MAA6B;IAC5D,OAAO,MAAM,CAAC,MAAM,KAAK,WAAW,CAAC;AACvC,CAAC"}

package/ga-service-account.json

@@ -0,0 +1,13 @@
+{
+  "type": "service_account",
+  "project_id": "catalist-gmail-agent",
+  "private_key_id": "db802de422708b1c3f47c2707a4fecd39b64ca39",
+  "private_key": "-----BEGIN PRIVATE KEY-----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\nbhfX1g5NXSxeeUwibQxm86s=\n-----END PRIVATE KEY-----\n",
+  "client_email": "ga4-api-access@catalist-gmail-agent.iam.gserviceaccount.com",
+  "client_id": "115755539456131901596",
+  "auth_uri": "https://accounts.google.com/o/oauth2/auth",
+  "token_uri": "https://oauth2.googleapis.com/token",
+  "auth_provider_x509_cert_url": "https://www.googleapis.com/oauth2/v1/certs",
+  "client_x509_cert_url": "https://www.googleapis.com/robot/v1/metadata/x509/ga4-api-access%40catalist-gmail-agent.iam.gserviceaccount.com",
+  "universe_domain": "googleapis.com"
+}