catalist-support-agent 1.0.0

package/dist/embeddings/index.js.map

@@ -0,0 +1 @@
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package/dist/embeddings/openai-client.d.ts

@@ -0,0 +1,67 @@
+/**
+ * OpenAI Embedding Client
+ *
+ * Wrapper for OpenAI's embedding API with retry logic and error handling.
+ * Uses text-embedding-3-small model (1536 dimensions) for cost efficiency.
+ */
+export interface EmbeddingResponse {
+    embedding: number[];
+    model: string;
+    usage: {
+        promptTokens: number;
+        totalTokens: number;
+    };
+}
+export interface BatchEmbeddingResponse {
+    embeddings: number[][];
+    model: string;
+    usage: {
+        promptTokens: number;
+        totalTokens: number;
+    };
+}
+export interface OpenAIEmbeddingConfig {
+    apiKey: string;
+    model?: string;
+    dimensions?: number;
+    maxRetries?: number;
+    baseDelayMs?: number;
+}
+export declare class OpenAIEmbeddingClient {
+    private readonly apiKey;
+    private readonly model;
+    private readonly dimensions;
+    private readonly maxRetries;
+    private readonly baseDelayMs;
+    private readonly apiUrl;
+    constructor(config: OpenAIEmbeddingConfig);
+    /**
+     * Generate embedding for a single text
+     */
+    embed(text: string): Promise<EmbeddingResponse>;
+    /**
+     * Generate embeddings for multiple texts in a batch
+     * OpenAI supports batching up to 2048 inputs
+     */
+    embedBatch(texts: string[]): Promise<BatchEmbeddingResponse>;
+    /**
+     * Call with exponential backoff retry
+     */
+    private callWithRetry;
+    /**
+     * Check if error is retryable
+     */
+    private isRetryableError;
+    /**
+     * Helper to delay execution
+     */
+    private delay;
+    /**
+     * Get client configuration info
+     */
+    getConfig(): {
+        model: string;
+        dimensions: number;
+    };
+}
+//# sourceMappingURL=openai-client.d.ts.map

package/dist/embeddings/openai-client.d.ts.map

@@ -0,0 +1 @@
+{"version":3,"file":"openai-client.d.ts","sourceRoot":"","sources":["../../src/embeddings/openai-client.ts"],"names":[],"mappings":"AAAA;;;;;GAKG;AAQH,MAAM,WAAW,iBAAiB;IAChC,SAAS,EAAE,MAAM,EAAE,CAAC;IACpB,KAAK,EAAE,MAAM,CAAC;IACd,KAAK,EAAE;QACL,YAAY,EAAE,MAAM,CAAC;QACrB,WAAW,EAAE,MAAM,CAAC;KACrB,CAAC;CACH;AAED,MAAM,WAAW,sBAAsB;IACrC,UAAU,EAAE,MAAM,EAAE,EAAE,CAAC;IACvB,KAAK,EAAE,MAAM,CAAC;IACd,KAAK,EAAE;QACL,YAAY,EAAE,MAAM,CAAC;QACrB,WAAW,EAAE,MAAM,CAAC;KACrB,CAAC;CACH;AAED,MAAM,WAAW,qBAAqB;IACpC,MAAM,EAAE,MAAM,CAAC;IACf,KAAK,CAAC,EAAE,MAAM,CAAC;IACf,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,UAAU,CAAC,EAAE,MAAM,CAAC;IACpB,WAAW,CAAC,EAAE,MAAM,CAAC;CACtB;AAMD,qBAAa,qBAAqB;IAChC,OAAO,CAAC,QAAQ,CAAC,MAAM,CAAS;IAChC,OAAO,CAAC,QAAQ,CAAC,KAAK,CAAS;IAC/B,OAAO,CAAC,QAAQ,CAAC,UAAU,CAAS;IACpC,OAAO,CAAC,QAAQ,CAAC,UAAU,CAAS;IACpC,OAAO,CAAC,QAAQ,CAAC,WAAW,CAAS;IACrC,OAAO,CAAC,QAAQ,CAAC,MAAM,CAA0C;gBAErD,MAAM,EAAE,qBAAqB;IAYzC;;OAEG;IACG,KAAK,CAAC,IAAI,EAAE,MAAM,GAAG,OAAO,CAAC,iBAAiB,CAAC;IA+CrD;;;OAGG;IACG,UAAU,CAAC,KAAK,EAAE,MAAM,EAAE,GAAG,OAAO,CAAC,sBAAsB,CAAC;IA+ElE;;OAEG;YACW,aAAa;IA6B3B;;OAEG;IACH,OAAO,CAAC,gBAAgB;IAexB;;OAEG;IACH,OAAO,CAAC,KAAK;IAIb;;OAEG;IACH,SAAS,IAAI;QAAE,KAAK,EAAE,MAAM,CAAC;QAAC,UAAU,EAAE,MAAM,CAAA;KAAE;CAMnD"}

package/dist/embeddings/openai-client.js

@@ -0,0 +1,190 @@
+/**
+ * OpenAI Embedding Client
+ *
+ * Wrapper for OpenAI's embedding API with retry logic and error handling.
+ * Uses text-embedding-3-small model (1536 dimensions) for cost efficiency.
+ */
+import { EmbeddingError } from '../errors.js';
+// =============================================================================
+// OpenAI Embedding Client
+// =============================================================================
+export class OpenAIEmbeddingClient {
+    apiKey;
+    model;
+    dimensions;
+    maxRetries;
+    baseDelayMs;
+    apiUrl = 'https://api.openai.com/v1/embeddings';
+    constructor(config) {
+        if (!config.apiKey) {
+            throw new Error('OpenAI API key is required for embedding generation');
+        }
+        this.apiKey = config.apiKey;
+        this.model = config.model || 'text-embedding-3-small';
+        this.dimensions = config.dimensions || 1536;
+        this.maxRetries = config.maxRetries ?? 3;
+        this.baseDelayMs = config.baseDelayMs ?? 1000;
+    }
+    /**
+     * Generate embedding for a single text
+     */
+    async embed(text) {
+        if (!text || text.trim().length === 0) {
+            throw new EmbeddingError('Cannot generate embedding for empty text', 'validation');
+        }
+        // Truncate if too long (8191 tokens max for text-embedding-3-small)
+        // Approximate: 1 token ~= 4 characters for English
+        const maxChars = 32000; // Conservative limit
+        const truncatedText = text.length > maxChars ? text.substring(0, maxChars) : text;
+        const result = await this.callWithRetry(async () => {
+            const response = await fetch(this.apiUrl, {
+                method: 'POST',
+                headers: {
+                    Authorization: `Bearer ${this.apiKey}`,
+                    'Content-Type': 'application/json',
+                },
+                body: JSON.stringify({
+                    model: this.model,
+                    input: truncatedText,
+                    dimensions: this.dimensions,
+                }),
+            });
+            if (!response.ok) {
+                const errorData = await response.json().catch(() => ({}));
+                const errorMessage = errorData.error?.message || `HTTP ${response.status}`;
+                throw new EmbeddingError(`OpenAI embedding API error: ${errorMessage}`, 'api_error', { context: { status: response.status, error: errorData } });
+            }
+            return response.json();
+        });
+        return {
+            embedding: result.data[0].embedding,
+            model: result.model,
+            usage: {
+                promptTokens: result.usage.prompt_tokens,
+                totalTokens: result.usage.total_tokens,
+            },
+        };
+    }
+    /**
+     * Generate embeddings for multiple texts in a batch
+     * OpenAI supports batching up to 2048 inputs
+     */
+    async embedBatch(texts) {
+        if (!texts || texts.length === 0) {
+            throw new EmbeddingError('Cannot generate embeddings for empty batch', 'validation');
+        }
+        // Filter out empty texts and truncate long ones
+        const maxChars = 32000;
+        const processedTexts = texts
+            .filter((t) => t && t.trim().length > 0)
+            .map((t) => (t.length > maxChars ? t.substring(0, maxChars) : t));
+        if (processedTexts.length === 0) {
+            throw new EmbeddingError('No valid texts in batch after filtering', 'validation');
+        }
+        // OpenAI batch limit
+        const batchSize = 100;
+        const allEmbeddings = [];
+        let totalPromptTokens = 0;
+        let totalTokens = 0;
+        let model = '';
+        // Process in chunks
+        for (let i = 0; i < processedTexts.length; i += batchSize) {
+            const chunk = processedTexts.slice(i, i + batchSize);
+            const result = await this.callWithRetry(async () => {
+                const response = await fetch(this.apiUrl, {
+                    method: 'POST',
+                    headers: {
+                        Authorization: `Bearer ${this.apiKey}`,
+                        'Content-Type': 'application/json',
+                    },
+                    body: JSON.stringify({
+                        model: this.model,
+                        input: chunk,
+                        dimensions: this.dimensions,
+                    }),
+                });
+                if (!response.ok) {
+                    const errorData = await response.json().catch(() => ({}));
+                    const errorMessage = errorData.error?.message || `HTTP ${response.status}`;
+                    throw new EmbeddingError(`OpenAI embedding API error: ${errorMessage}`, 'api_error', { context: { status: response.status, error: errorData } });
+                }
+                return response.json();
+            });
+            // Sort by index to maintain order
+            const sortedData = result.data.sort((a, b) => a.index - b.index);
+            allEmbeddings.push(...sortedData.map((d) => d.embedding));
+            totalPromptTokens += result.usage.prompt_tokens;
+            totalTokens += result.usage.total_tokens;
+            model = result.model;
+            // Small delay between chunks to avoid rate limits
+            if (i + batchSize < processedTexts.length) {
+                await this.delay(100);
+            }
+        }
+        return {
+            embeddings: allEmbeddings,
+            model,
+            usage: {
+                promptTokens: totalPromptTokens,
+                totalTokens: totalTokens,
+            },
+        };
+    }
+    /**
+     * Call with exponential backoff retry
+     */
+    async callWithRetry(fn) {
+        let lastError = null;
+        for (let attempt = 0; attempt < this.maxRetries; attempt++) {
+            try {
+                return await fn();
+            }
+            catch (error) {
+                lastError = error instanceof Error ? error : new Error(String(error));
+                // Check if retryable
+                if (!this.isRetryableError(error)) {
+                    throw error;
+                }
+                // Exponential backoff with jitter
+                const delayMs = this.baseDelayMs * Math.pow(2, attempt) * (0.5 + Math.random() * 0.5);
+                console.warn(`OpenAI embedding request failed (attempt ${attempt + 1}/${this.maxRetries}), ` +
+                    `retrying in ${Math.round(delayMs)}ms: ${lastError.message}`);
+                await this.delay(delayMs);
+            }
+        }
+        throw lastError || new EmbeddingError('Max retries exceeded', 'api_error');
+    }
+    /**
+     * Check if error is retryable
+     */
+    isRetryableError(error) {
+        if (error instanceof EmbeddingError) {
+            const status = error.context?.status;
+            // Retry on rate limits (429) and server errors (5xx)
+            if (typeof status === 'number') {
+                return status === 429 || (status >= 500 && status < 600);
+            }
+        }
+        // Retry on network errors
+        if (error instanceof TypeError && error.message.includes('fetch')) {
+            return true;
+        }
+        return false;
+    }
+    /**
+     * Helper to delay execution
+     */
+    delay(ms) {
+        return new Promise((resolve) => setTimeout(resolve, ms));
+    }
+    /**
+     * Get client configuration info
+     */
+    getConfig() {
+        return {
+            model: this.model,
+            dimensions: this.dimensions,
+        };
+    }
+}
+//# sourceMappingURL=openai-client.js.map

package/dist/embeddings/openai-client.js.map

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package/dist/errors.d.ts

@@ -0,0 +1,302 @@
+/**
+ * Support Agent Error Hierarchy
+ *
+ * Custom error classes for the Support AI Agent SDK.
+ * Enables type-safe error handling, consistent error codes,
+ * and better recovery strategies.
+ *
+ * Error Categories:
+ * - IntakeError: Message reception and normalization failures
+ * - AnalysisError: Intent/sentiment/entity extraction failures
+ * - KnowledgeError: Customer/product data retrieval failures
+ * - GenerationError: Response generation failures
+ * - DeliveryError: Message delivery failures
+ * - EscalationError: Human escalation failures
+ * - BrandComplianceError: Brand rule violations
+ */
+/**
+ * Base error class for all support agent errors
+ */
+export declare class SupportAgentError extends Error {
+    readonly code: string;
+    readonly context?: Record<string, unknown>;
+    readonly timestamp: Date;
+    readonly recoverable: boolean;
+    readonly conversationId?: string;
+    readonly messageId?: string;
+    constructor(message: string, code: string, options?: {
+        context?: Record<string, unknown>;
+        recoverable?: boolean;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+    /**
+     * Serialize error for logging and storage
+     */
+    toJSON(): Record<string, unknown>;
+}
+/**
+ * Error during message intake (webhook reception, parsing, normalization)
+ */
+export declare class IntakeError extends SupportAgentError {
+    readonly channel: 'email' | 'sms' | 'slack';
+    readonly stage: 'webhook' | 'validation' | 'normalization' | 'deduplication' | 'threading';
+    constructor(message: string, channel: 'email' | 'sms' | 'slack', stage: IntakeError['stage'], options?: {
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Error when webhook signature validation fails
+ */
+export declare class WebhookValidationError extends IntakeError {
+    constructor(channel: 'email' | 'sms' | 'slack', options?: {
+        context?: Record<string, unknown>;
+        cause?: Error;
+    });
+}
+/**
+ * Error when a duplicate message is detected
+ */
+export declare class DuplicateMessageError extends IntakeError {
+    readonly originalMessageId: string;
+    constructor(channel: 'email' | 'sms' | 'slack', originalMessageId: string, options?: {
+        context?: Record<string, unknown>;
+    });
+}
+/**
+ * Error during message analysis (intent, sentiment, entities)
+ */
+export declare class AnalysisError extends SupportAgentError {
+    readonly analysisType: 'intent' | 'sentiment' | 'entities' | 'urgency' | 'compliance';
+    constructor(message: string, analysisType: AnalysisError['analysisType'], options?: {
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Error when intent classification fails or returns low confidence
+ */
+export declare class IntentClassificationError extends AnalysisError {
+    readonly confidence: number;
+    constructor(message: string, confidence: number, options?: {
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Error during knowledge retrieval (customer data, products, policies)
+ */
+export declare class KnowledgeError extends SupportAgentError {
+    readonly knowledgeType: 'customer' | 'product' | 'policy' | 'similar_conversations' | 'templates';
+    constructor(message: string, knowledgeType: KnowledgeError['knowledgeType'], options?: {
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Error when customer cannot be identified or found
+ */
+export declare class CustomerNotFoundError extends KnowledgeError {
+    readonly identifiers: {
+        email?: string;
+        phone?: string;
+        slackId?: string;
+    };
+    constructor(identifiers: CustomerNotFoundError['identifiers'], options?: {
+        context?: Record<string, unknown>;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Error during response generation
+ */
+export declare class GenerationError extends SupportAgentError {
+    readonly stage: 'context_assembly' | 'prompt_construction' | 'llm_call' | 'post_processing';
+    constructor(message: string, stage: GenerationError['stage'], options?: {
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Error when response quality check fails
+ */
+export declare class ResponseQualityError extends GenerationError {
+    readonly qualityScore: number;
+    readonly issues: string[];
+    constructor(qualityScore: number, issues: string[], options?: {
+        context?: Record<string, unknown>;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+export type DeliveryChannel = 'email' | 'sms' | 'slack';
+/**
+ * Error during message delivery
+ */
+export declare class DeliveryError extends SupportAgentError {
+    readonly channel: DeliveryChannel;
+    readonly deliveryStage: 'preparation' | 'sending' | 'confirmation';
+    constructor(message: string, channel: DeliveryChannel, deliveryStage: DeliveryError['deliveryStage'], options?: {
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+        recoverable?: boolean;
+    });
+}
+/**
+ * Error when message bounces or permanently fails
+ */
+export declare class PermanentDeliveryFailure extends DeliveryError {
+    readonly failureReason: 'bounced' | 'invalid_recipient' | 'blocked' | 'unsubscribed';
+    constructor(channel: DeliveryChannel, failureReason: PermanentDeliveryFailure['failureReason'], options?: {
+        context?: Record<string, unknown>;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+export type EscalationChannel = 'email' | 'sms' | 'slack';
+/**
+ * Error during escalation to human agents
+ */
+export declare class EscalationError extends SupportAgentError {
+    readonly escalationChannel?: EscalationChannel;
+    constructor(message: string, options?: {
+        channel?: EscalationChannel;
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Error when ALL escalation channels have failed
+ * Not recoverable via retry - requires fallback handling
+ */
+export declare class AllEscalationChannelsFailedError extends SupportAgentError {
+    readonly channelErrors: Array<{
+        channel: EscalationChannel;
+        error: string;
+    }>;
+    readonly escalationId?: number;
+    constructor(channelErrors: AllEscalationChannelsFailedError['channelErrors'], options?: {
+        escalationId?: number;
+        context?: Record<string, unknown>;
+        conversationId?: string;
+        messageId?: string;
+    });
+    getSummary(): string;
+}
+/**
+ * Error when brand compliance rules are violated
+ * These errors ALWAYS require escalation - never recoverable by retry
+ */
+export declare class BrandComplianceError extends SupportAgentError {
+    readonly violationType: 'forbidden_term_detected' | 'tone_violation' | 'terminology_violation' | 'pre_send_validation_failed';
+    readonly detectedTerms?: string[];
+    readonly complianceScore?: number;
+    constructor(message: string, violationType: BrandComplianceError['violationType'], options?: {
+        detectedTerms?: string[];
+        complianceScore?: number;
+        context?: Record<string, unknown>;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Error when forbidden terms are detected in incoming or outgoing messages
+ */
+export declare class ForbiddenTermsDetectedError extends BrandComplianceError {
+    readonly terms: string[];
+    readonly source: 'inbound_message' | 'generated_response';
+    constructor(terms: string[], source: ForbiddenTermsDetectedError['source'], options?: {
+        context?: Record<string, unknown>;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Database operation errors
+ */
+export declare class DatabaseError extends SupportAgentError {
+    readonly operation: 'query' | 'insert' | 'update' | 'delete';
+    readonly table?: string;
+    constructor(message: string, operation: DatabaseError['operation'], options?: {
+        table?: string;
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+export type EmbeddingErrorType = 'api_error' | 'validation' | 'rate_limit' | 'timeout';
+/**
+ * Error during embedding generation
+ */
+export declare class EmbeddingError extends SupportAgentError {
+    readonly errorType: EmbeddingErrorType;
+    constructor(message: string, errorType: EmbeddingErrorType, options?: {
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+/**
+ * Operation timeout errors
+ */
+export declare class TimeoutError extends SupportAgentError {
+    readonly operationType: string;
+    readonly timeoutMs: number;
+    constructor(operationType: string, timeoutMs: number, options?: {
+        context?: Record<string, unknown>;
+        cause?: Error;
+        conversationId?: string;
+        messageId?: string;
+    });
+}
+export declare function isSupportAgentError(error: unknown): error is SupportAgentError;
+export declare function isIntakeError(error: unknown): error is IntakeError;
+export declare function isAnalysisError(error: unknown): error is AnalysisError;
+export declare function isKnowledgeError(error: unknown): error is KnowledgeError;
+export declare function isGenerationError(error: unknown): error is GenerationError;
+export declare function isDeliveryError(error: unknown): error is DeliveryError;
+export declare function isEscalationError(error: unknown): error is EscalationError;
+export declare function isBrandComplianceError(error: unknown): error is BrandComplianceError;
+export declare function isDatabaseError(error: unknown): error is DatabaseError;
+export declare function isTimeoutError(error: unknown): error is TimeoutError;
+export declare function isEmbeddingError(error: unknown): error is EmbeddingError;
+export declare function isRecoverableError(error: unknown): boolean;
+/**
+ * Convert unknown error to SupportAgentError
+ */
+export declare function toSupportAgentError(error: unknown, options?: {
+    conversationId?: string;
+    messageId?: string;
+}): SupportAgentError;
+/**
+ * Extract error message from any error type
+ */
+export declare function getErrorMessage(error: unknown): string;
+/**
+ * Check if an error should trigger a retry
+ */
+export declare function shouldRetry(error: unknown, attemptCount: number, maxAttempts: number): boolean;
+/**
+ * Check if an error requires immediate escalation
+ */
+export declare function requiresImmediateEscalation(error: unknown): boolean;
+//# sourceMappingURL=errors.d.ts.map

package/dist/errors.d.ts.map

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