agent-generator-cli 1.0.0 → 1.0.2

This diff represents the content of publicly available package versions that have been released to one of the supported registries. The information contained in this diff is provided for informational purposes only and reflects changes between package versions as they appear in their respective public registries.
Files changed (766) hide show
  1. package/README.md +2 -22
  2. package/install-extension.js +89 -0
  3. package/main.js +45 -7
  4. package/package.json +21 -8
  5. package/source/api-data-generators/.idea/api-data-generators.iml +9 -0
  6. package/source/api-data-generators/.idea/misc.xml +6 -0
  7. package/source/api-data-generators/.idea/modules.xml +8 -0
  8. package/source/api-data-generators/.idea/vcs.xml +6 -0
  9. package/source/api-data-generators/portal/ArticleComment/test_data_generation_configurations.json +318 -0
  10. package/source/api-data-generators/portal/ArticleFeedback/test_data_generation_configurations.json +32 -0
  11. package/source/api-data-generators/portal/AsapMobile/test_data_generation_configurations.json +21 -0
  12. package/source/api-data-generators/portal/AsapWeb/test_data_generation_configurations.json +18 -0
  13. package/source/api-data-generators/portal/Category/test_data_generation_configurations.json +39 -0
  14. package/source/api-data-generators/portal/Comment/test_data_generation_configurations.json +157 -0
  15. package/source/api-data-generators/portal/Community/test_data_generation_configurations.json +46 -0
  16. package/source/api-data-generators/portal/CommunityUser/test_data_generation_configurations.json +16 -0
  17. package/source/api-data-generators/portal/Contact/test_data_generation_configurations.json +33 -0
  18. package/source/api-data-generators/portal/Department/test_data_generation_configurations.json +13 -0
  19. package/source/api-data-generators/portal/Extension/test_data_generation_configurations.json +91 -0
  20. package/source/api-data-generators/portal/FeedbackWidget/test_data_generation_configurations.json +18 -0
  21. package/source/api-data-generators/portal/FileExport/test_data_generation_configurations.json +42 -0
  22. package/source/api-data-generators/portal/Followers/test_data_generation_configurations.json +92 -0
  23. package/source/api-data-generators/portal/Gamification/test_data_generation_configurations.json +51 -0
  24. package/source/api-data-generators/portal/HelpCenters/test_data_generation_configurations.json +11 -0
  25. package/source/api-data-generators/portal/Helpcenter/test_data_generation_configurations.json +41 -0
  26. package/source/api-data-generators/portal/HelpcenterGroups/test_data_generation_configurations.json +18 -0
  27. package/source/api-data-generators/portal/KBRootCategory/test_data_generation_configurations.json +76 -0
  28. package/source/api-data-generators/portal/KbCategory/test_data_generation_configurations.json +51 -0
  29. package/source/api-data-generators/portal/KbSection/test_data_generation_configurations.json +25 -0
  30. package/source/api-data-generators/portal/KnowledgeBase/test_data_generation_configurations.json +26 -0
  31. package/source/api-data-generators/portal/Label/test_data_generation_configurations.json +18 -0
  32. package/source/api-data-generators/portal/Layout/test_data_generation_configurations.json +17 -0
  33. package/source/api-data-generators/portal/LayoutRules/test_data_generation_configurations.json +17 -0
  34. package/source/api-data-generators/portal/NewAsapMobile/test_data_generation_configurations.json +21 -0
  35. package/source/api-data-generators/portal/Permalink/test_data_generation_configurations.json +32 -0
  36. package/source/api-data-generators/portal/Product/test_data_generation_configurations.json +43 -0
  37. package/source/api-data-generators/portal/Solution/test_data_generation_configurations.json +631 -0
  38. package/source/api-data-generators/portal/Thread/test_data_generation_configurations.json +70 -0
  39. package/source/api-data-generators/portal/Ticket/test_data_generation_configurations.json +294 -0
  40. package/source/api-data-generators/portal/TicketComment/test_data_generation_configurations.json +58 -0
  41. package/source/api-data-generators/portal/TicketCount/test_data_generation_configurations.json +74 -0
  42. package/source/api-data-generators/portal/TicketStatusMapping/test_data_generation_configurations.json +11 -0
  43. package/source/api-data-generators/portal/TicketTemplate/test_data_generation_configurations.json +24 -0
  44. package/source/api-data-generators/portal/Topic/test_data_generation_configurations.json +259 -0
  45. package/source/api-data-generators/portal/Translation/test_data_generation_configurations.json +6 -0
  46. package/source/api-data-generators/portal/ValidationRules/test_data_generation_configurations.json +14 -0
  47. package/source/api-data-generators/portal/View/test_data_generation_configurations.json +19 -0
  48. package/source/api-data-generators/support/Account/test_data_generation_configurations.json +265 -0
  49. package/source/api-data-generators/support/AccountAttachment/test_data_generation_configurations.json +48 -0
  50. package/source/api-data-generators/support/AccountComments/test_data_generation_configurations.json +47 -0
  51. package/source/api-data-generators/support/AccountContactMappingInfo/test_data_generation_configurations.json +14 -0
  52. package/source/api-data-generators/support/AccountFollowers/test_data_generation_configurations.json +52 -0
  53. package/source/api-data-generators/support/AccountSla/test_data_generation_configurations.json +33 -0
  54. package/source/api-data-generators/support/AccountTimeEntry/test_data_generation_configurations.json +45 -0
  55. package/source/api-data-generators/support/ActiveCalls/test_data_generation_configurations.json +38 -0
  56. package/source/api-data-generators/support/Activity/test_data_generation_configurations.json +50 -0
  57. package/source/api-data-generators/support/ActorsAPI/test_data_generation_configurations.json +22 -0
  58. package/source/api-data-generators/support/Agent/test_data_generation_configurations.json +217 -0
  59. package/source/api-data-generators/support/AgentPresence/test_data_generation_configurations.json +30 -0
  60. package/source/api-data-generators/support/AgentSignatures/test_data_generation_configurations.json +31 -0
  61. package/source/api-data-generators/support/AgentTimeEntry/test_data_generation_configurations.json +36 -0
  62. package/source/api-data-generators/support/AntiSpamInfo/test_data_generation_configurations.json +32 -0
  63. package/source/api-data-generators/support/ApiCreditNotificationRule/test_data_generation_configurations.json +49 -0
  64. package/source/api-data-generators/support/ArchivedView/test_data_generation_configurations.json +66 -0
  65. package/source/api-data-generators/support/Article/test_data_generation_configurations.json +294 -0
  66. package/source/api-data-generators/support/ArticleAttachment/test_data_generation_configurations.json +150 -0
  67. package/source/api-data-generators/support/ArticleComment/test_data_generation_configurations.json +238 -0
  68. package/source/api-data-generators/support/ArticleFeedback/test_data_generation_configurations.json +147 -0
  69. package/source/api-data-generators/support/ArticleFeedbackResolution/test_data_generation_configurations.json +56 -0
  70. package/source/api-data-generators/support/ArticleStatistics/test_data_generation_configurations.json +397 -0
  71. package/source/api-data-generators/support/ArticleTranslation/test_data_generation_configurations.json +1123 -0
  72. package/source/api-data-generators/support/ArticleVersion/test_data_generation_configurations.json +26 -0
  73. package/source/api-data-generators/support/ArticleViews/test_data_generation_configurations.json +26 -0
  74. package/source/api-data-generators/support/Asap/test_data_generation_configurations.json +49 -0
  75. package/source/api-data-generators/support/AuditLog/test_data_generation_configurations.json +58 -0
  76. package/source/api-data-generators/support/AutomationAlerts/test_data_generation_configurations.json +27 -0
  77. package/source/api-data-generators/support/AutomationEngine/test_data_generation_configurations.json +20 -0
  78. package/source/api-data-generators/support/AutomationFeatureCount/test_data_generation_configurations.json +13 -0
  79. package/source/api-data-generators/support/AutomationFieldUpdates/test_data_generation_configurations.json +24 -0
  80. package/source/api-data-generators/support/AutomationTask/test_data_generation_configurations.json +29 -0
  81. package/source/api-data-generators/support/Backup/test_data_generation_configurations.json +115 -0
  82. package/source/api-data-generators/support/Badge/test_data_generation_configurations.json +64 -0
  83. package/source/api-data-generators/support/Bot/test_data_generation_configurations.json +288 -0
  84. package/source/api-data-generators/support/BotInference/test_data_generation_configurations.json +119 -0
  85. package/source/api-data-generators/support/BugInteg/test_data_generation_configurations.json +37 -0
  86. package/source/api-data-generators/support/BulkAction/test_data_generation_configurations.json +26 -0
  87. package/source/api-data-generators/support/BulkImport/test_data_generation_configurations.json +211 -0
  88. package/source/api-data-generators/support/BulkUpdate/test_data_generation_configurations.json +40 -0
  89. package/source/api-data-generators/support/BulkWrite/test_data_generation_configurations.json +32 -0
  90. package/source/api-data-generators/support/BusinessHour/test_data_generation_configurations.json +72 -0
  91. package/source/api-data-generators/support/Call/test_data_generation_configurations.json +247 -0
  92. package/source/api-data-generators/support/CallComments/test_data_generation_configurations.json +51 -0
  93. package/source/api-data-generators/support/CallHistory/test_data_generation_configurations.json +65 -0
  94. package/source/api-data-generators/support/CallTimeEntry/test_data_generation_configurations.json +77 -0
  95. package/source/api-data-generators/support/CallTimer/test_data_generation_configurations.json +14 -0
  96. package/source/api-data-generators/support/Channel/test_data_generation_configurations.json +44 -0
  97. package/source/api-data-generators/support/Chart/test_data_generation_configurations.json +35 -0
  98. package/source/api-data-generators/support/ChatTicket/test_data_generation_configurations.json +185 -0
  99. package/source/api-data-generators/support/Common/test_data_generation_configurations.json +43 -0
  100. package/source/api-data-generators/support/Community/test_data_generation_configurations.json +313 -0
  101. package/source/api-data-generators/support/CommunityAttachment/test_data_generation_configurations.json +16 -0
  102. package/source/api-data-generators/support/CommunityCategory/test_data_generation_configurations.json +121 -0
  103. package/source/api-data-generators/support/CommunityComment/test_data_generation_configurations.json +350 -0
  104. package/source/api-data-generators/support/CommunityInitPermissions/test_data_generation_configurations.json +16 -0
  105. package/source/api-data-generators/support/CommunityPreferences/test_data_generation_configurations.json +19 -0
  106. package/source/api-data-generators/support/CommunityTopic/test_data_generation_configurations.json +509 -0
  107. package/source/api-data-generators/support/CommunityTopicInsights/test_data_generation_configurations.json +32 -0
  108. package/source/api-data-generators/support/CommunityUser/test_data_generation_configurations.json +63 -0
  109. package/source/api-data-generators/support/Contact/test_data_generation_configurations.json +370 -0
  110. package/source/api-data-generators/support/ContactAttachment/test_data_generation_configurations.json +44 -0
  111. package/source/api-data-generators/support/ContactComments/test_data_generation_configurations.json +47 -0
  112. package/source/api-data-generators/support/ContactFollowers/test_data_generation_configurations.json +52 -0
  113. package/source/api-data-generators/support/ContactProfile/test_data_generation_configurations.json +11 -0
  114. package/source/api-data-generators/support/ContactTimeEntry/test_data_generation_configurations.json +45 -0
  115. package/source/api-data-generators/support/Contract/test_data_generation_configurations.json +184 -0
  116. package/source/api-data-generators/support/ContractAttachment/test_data_generation_configurations.json +30 -0
  117. package/source/api-data-generators/support/CreateTicket/test_data_generation_configurations.json +93 -0
  118. package/source/api-data-generators/support/Criteria/test_data_generation_configurations.json +19 -0
  119. package/source/api-data-generators/support/CrmInteg/test_data_generation_configurations.json +202 -0
  120. package/source/api-data-generators/support/CustomAction/test_data_generation_configurations.json +56 -0
  121. package/source/api-data-generators/support/CustomActionRuleMapping/test_data_generation_configurations.json +334 -0
  122. package/source/api-data-generators/support/CustomButton/test_data_generation_configurations.json +113 -0
  123. package/source/api-data-generators/support/CustomFunctionExecutionLogs/test_data_generation_configurations.json +68 -0
  124. package/source/api-data-generators/support/CustomFunctionGallery/test_data_generation_configurations.json +16 -0
  125. package/source/api-data-generators/support/CustomFunctions/test_data_generation_configurations.json +270 -0
  126. package/source/api-data-generators/support/CustomTheme/test_data_generation_configurations.json +70 -0
  127. package/source/api-data-generators/support/CustomView/test_data_generation_configurations.json +486 -0
  128. package/source/api-data-generators/support/CustomerHappiness/test_data_generation_configurations.json +77 -0
  129. package/source/api-data-generators/support/DashboardComponent/test_data_generation_configurations.json +305 -0
  130. package/source/api-data-generators/support/DashboardFolder/test_data_generation_configurations.json +126 -0
  131. package/source/api-data-generators/support/DashboardMetrics/test_data_generation_configurations.json +205 -0
  132. package/source/api-data-generators/support/Dashboards/test_data_generation_configurations.json +90 -0
  133. package/source/api-data-generators/support/DataChips/test_data_generation_configurations.json +33 -0
  134. package/source/api-data-generators/support/DataSync/test_data_generation_configurations.json +228 -0
  135. package/source/api-data-generators/support/DeleteTicket/test_data_generation_configurations.json +44 -0
  136. package/source/api-data-generators/support/Department/test_data_generation_configurations.json +156 -0
  137. package/source/api-data-generators/support/DependencyMappings/test_data_generation_configurations.json +50 -0
  138. package/source/api-data-generators/support/DirectAssignRuleTarget/test_data_generation_configurations.json +17 -0
  139. package/source/api-data-generators/support/DirectAssignmentRules/test_data_generation_configurations.json +37 -0
  140. package/source/api-data-generators/support/DisplayEntity/test_data_generation_configurations.json +45 -0
  141. package/source/api-data-generators/support/DomainMapping/test_data_generation_configurations.json +6 -0
  142. package/source/api-data-generators/support/EmailFailureAlert/test_data_generation_configurations.json +21 -0
  143. package/source/api-data-generators/support/EmailTemplates/test_data_generation_configurations.json +106 -0
  144. package/source/api-data-generators/support/EntityBlueprints/test_data_generation_configurations.json +205 -0
  145. package/source/api-data-generators/support/Event/test_data_generation_configurations.json +196 -0
  146. package/source/api-data-generators/support/EventComments/test_data_generation_configurations.json +45 -0
  147. package/source/api-data-generators/support/EventTimeEntry/test_data_generation_configurations.json +77 -0
  148. package/source/api-data-generators/support/EventTimer/test_data_generation_configurations.json +14 -0
  149. package/source/api-data-generators/support/Extension/test_data_generation_configurations.json +689 -0
  150. package/source/api-data-generators/support/FbManager/test_data_generation_configurations.json +64 -0
  151. package/source/api-data-generators/support/Feature/test_data_generation_configurations.json +61 -0
  152. package/source/api-data-generators/support/FeatureFile/test_data_generation_configurations.json +49 -0
  153. package/source/api-data-generators/support/FeatureFolder/test_data_generation_configurations.json +44 -0
  154. package/source/api-data-generators/support/FeaturePermission/test_data_generation_configurations.json +108 -0
  155. package/source/api-data-generators/support/FederatedLogin/test_data_generation_configurations.json +39 -0
  156. package/source/api-data-generators/support/FeedsAPIs/test_data_generation_configurations.json +54 -0
  157. package/source/api-data-generators/support/Field/test_data_generation_configurations.json +1031 -0
  158. package/source/api-data-generators/support/FieldPrediction/test_data_generation_configurations.json +564 -0
  159. package/source/api-data-generators/support/FileExport/test_data_generation_configurations.json +36 -0
  160. package/source/api-data-generators/support/Finance/test_data_generation_configurations.json +180 -0
  161. package/source/api-data-generators/support/Followers/test_data_generation_configurations.json +60 -0
  162. package/source/api-data-generators/support/GC_Bots/test_data_generation_configurations.json +26 -0
  163. package/source/api-data-generators/support/GC_Guide/test_data_generation_configurations.json +240 -0
  164. package/source/api-data-generators/support/GenericAction/test_data_generation_configurations.json +16 -0
  165. package/source/api-data-generators/support/GenericActionMapping/test_data_generation_configurations.json +216 -0
  166. package/source/api-data-generators/support/GoogleAnalytics/test_data_generation_configurations.json +168 -0
  167. package/source/api-data-generators/support/GoogleChat/test_data_generation_configurations.json +29 -0
  168. package/source/api-data-generators/support/Helpcenter/test_data_generation_configurations.json +98 -0
  169. package/source/api-data-generators/support/HelpcenterAutoTranslateSetting/test_data_generation_configurations.json +11 -0
  170. package/source/api-data-generators/support/HelpcenterGroups/test_data_generation_configurations.json +93 -0
  171. package/source/api-data-generators/support/HelpcenterPages/test_data_generation_configurations.json +34 -0
  172. package/source/api-data-generators/support/HelpcenterPreference/test_data_generation_configurations.json +18 -0
  173. package/source/api-data-generators/support/HelpcenterUpload/test_data_generation_configurations.json +25 -0
  174. package/source/api-data-generators/support/HolidayList/test_data_generation_configurations.json +65 -0
  175. package/source/api-data-generators/support/IMCannedMessage/test_data_generation_configurations.json +155 -0
  176. package/source/api-data-generators/support/IMCannedMessageTranslation/test_data_generation_configurations.json +92 -0
  177. package/source/api-data-generators/support/IMTemplateMessage/test_data_generation_configurations.json +22 -0
  178. package/source/api-data-generators/support/IM_AddOn/test_data_generation_configurations.json +19 -0
  179. package/source/api-data-generators/support/IM_Bot/test_data_generation_configurations.json +143 -0
  180. package/source/api-data-generators/support/IM_Broadcast/test_data_generation_configurations.json +39 -0
  181. package/source/api-data-generators/support/IM_Channel/test_data_generation_configurations.json +312 -0
  182. package/source/api-data-generators/support/IM_ChannelPreference/test_data_generation_configurations.json +35 -0
  183. package/source/api-data-generators/support/IM_Contact/test_data_generation_configurations.json +16 -0
  184. package/source/api-data-generators/support/IM_Integration/test_data_generation_configurations.json +32 -0
  185. package/source/api-data-generators/support/IM_Message/test_data_generation_configurations.json +297 -0
  186. package/source/api-data-generators/support/IM_Metrics/test_data_generation_configurations.json +38 -0
  187. package/source/api-data-generators/support/IM_Search/test_data_generation_configurations.json +56 -0
  188. package/source/api-data-generators/support/IM_Session/test_data_generation_configurations.json +149 -0
  189. package/source/api-data-generators/support/IM_TimeSeriesMetrics/test_data_generation_configurations.json +77 -0
  190. package/source/api-data-generators/support/IM_ZiaGpt/test_data_generation_configurations.json +52 -0
  191. package/source/api-data-generators/support/Import/test_data_generation_configurations.json +229 -0
  192. package/source/api-data-generators/support/InlineImage/test_data_generation_configurations.json +16 -0
  193. package/source/api-data-generators/support/IntegModule/test_data_generation_configurations.json +90 -0
  194. package/source/api-data-generators/support/Integrations/test_data_generation_configurations.json +25 -0
  195. package/source/api-data-generators/support/InteractiveTours/test_data_generation_configurations.json +66 -0
  196. package/source/api-data-generators/support/JWT/test_data_generation_configurations.json +49 -0
  197. package/source/api-data-generators/support/KBCategoryUser/test_data_generation_configurations.json +23 -0
  198. package/source/api-data-generators/support/KBRecycleBin/test_data_generation_configurations.json +131 -0
  199. package/source/api-data-generators/support/KBRootCategory/test_data_generation_configurations.json +214 -0
  200. package/source/api-data-generators/support/KBRootCategoryTranslation/test_data_generation_configurations.json +30 -0
  201. package/source/api-data-generators/support/KBSection/test_data_generation_configurations.json +173 -0
  202. package/source/api-data-generators/support/KPIWidget/test_data_generation_configurations.json +21 -0
  203. package/source/api-data-generators/support/KbCategory/test_data_generation_configurations.json +93 -0
  204. package/source/api-data-generators/support/Label/test_data_generation_configurations.json +103 -0
  205. package/source/api-data-generators/support/Layout/test_data_generation_configurations.json +503 -0
  206. package/source/api-data-generators/support/LayoutRuleCriteria/test_data_generation_configurations.json +19 -0
  207. package/source/api-data-generators/support/LayoutRules/test_data_generation_configurations.json +334 -0
  208. package/source/api-data-generators/support/License/test_data_generation_configurations.json +60 -0
  209. package/source/api-data-generators/support/Livecall/test_data_generation_configurations.json +72 -0
  210. package/source/api-data-generators/support/LookupRecord/test_data_generation_configurations.json +34 -0
  211. package/source/api-data-generators/support/Macros/test_data_generation_configurations.json +184 -0
  212. package/source/api-data-generators/support/MailReplyAddress/test_data_generation_configurations.json +32 -0
  213. package/source/api-data-generators/support/MassAction/test_data_generation_configurations.json +38 -0
  214. package/source/api-data-generators/support/Message/test_data_generation_configurations.json +38 -0
  215. package/source/api-data-generators/support/MicrosoftTeams/test_data_generation_configurations.json +50 -0
  216. package/source/api-data-generators/support/Misc/test_data_generation_configurations.json +16 -0
  217. package/source/api-data-generators/support/Module/test_data_generation_configurations.json +96 -0
  218. package/source/api-data-generators/support/NewCriteria/test_data_generation_configurations.json +26 -0
  219. package/source/api-data-generators/support/NewFeatureFields/test_data_generation_configurations.json +19 -0
  220. package/source/api-data-generators/support/NewTicketHistory/test_data_generation_configurations.json +20 -0
  221. package/source/api-data-generators/support/NotificationRules/test_data_generation_configurations.json +27 -0
  222. package/source/api-data-generators/support/OEmbedData/test_data_generation_configurations.json +19 -0
  223. package/source/api-data-generators/support/Onboarding/test_data_generation_configurations.json +29 -0
  224. package/source/api-data-generators/support/Organization/test_data_generation_configurations.json +79 -0
  225. package/source/api-data-generators/support/PBGroup/test_data_generation_configurations.json +109 -0
  226. package/source/api-data-generators/support/PBGroupAgents/test_data_generation_configurations.json +66 -0
  227. package/source/api-data-generators/support/PBPlatform/test_data_generation_configurations.json +113 -0
  228. package/source/api-data-generators/support/PBX/test_data_generation_configurations.json +28 -0
  229. package/source/api-data-generators/support/PBXConfig/test_data_generation_configurations.json +17 -0
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  733. package/source/openapi-specifications/v1.0/support/TrainingCourses.json +614 -0
  734. package/source/openapi-specifications/v1.0/support/TrainingIntegration.json +163 -0
  735. package/source/openapi-specifications/v1.0/support/TranslationLanguages.json +2772 -0
  736. package/source/openapi-specifications/v1.0/support/Upload.json +620 -0
  737. package/source/openapi-specifications/v1.0/support/User.json +1409 -0
  738. package/source/openapi-specifications/v1.0/support/UserAuthentication.json +617 -0
  739. package/source/openapi-specifications/v1.0/support/UserPresence.json +763 -0
  740. package/source/openapi-specifications/v1.0/support/ValidationRuleCriteria.json +107 -0
  741. package/source/openapi-specifications/v1.0/support/ValidationRules.json +1173 -0
  742. package/source/openapi-specifications/v1.0/support/Webhook.json +1330 -0
  743. package/source/openapi-specifications/v1.0/support/WhatsAppDetails.json +132 -0
  744. package/source/openapi-specifications/v1.0/support/WhatsAppMigration.json +143 -0
  745. package/source/openapi-specifications/v1.0/support/WhatsAppTemplateTags.json +132 -0
  746. package/source/openapi-specifications/v1.0/support/Widget.json +3023 -0
  747. package/source/openapi-specifications/v1.0/support/WmsDomain.json +104 -0
  748. package/source/openapi-specifications/v1.0/support/ZIAAnswerbotInference.json +756 -0
  749. package/source/openapi-specifications/v1.0/support/ZIADocumentData.json +989 -0
  750. package/source/openapi-specifications/v1.0/support/ZIASolutionService.json +135 -0
  751. package/source/openapi-specifications/v1.0/support/ZIAVectorSearch.json +376 -0
  752. package/source/openapi-specifications/v1.0/support/ZiaDCMigration.json +159 -0
  753. package/source/openapi-specifications/v1.0/support/ZiaGPT.json +3229 -0
  754. package/source/openapi-specifications/v1.0/support/ZiaScheduler.json +453 -0
  755. package/source/openapi-specifications/v1.0/support/Zwitch.json +1543 -0
  756. package/source/openapi-specifications/v1.0/support/blueprintChartData.json +201 -0
  757. package/source/openapi-specifications/v1.0/support/blueprintConnections.json +75 -0
  758. package/source/openapi-specifications/v1.0/support/blueprintCriteria.json +255 -0
  759. package/source/openapi-specifications/v1.0/support/blueprintDrafts.json +1677 -0
  760. package/source/openapi-specifications/v1.0/support/blueprintStates.json +284 -0
  761. package/source/openapi-specifications/v1.0/support/blueprintStrictModeConfig.json +91 -0
  762. package/source/openapi-specifications/v1.0/support/blueprintTransitions.json +1546 -0
  763. package/source/openapi-specifications/v1.0/support/blueprints.json +2992 -0
  764. package/source/openapi-specifications/v1.0/support/errors.json +80 -0
  765. package/source/openapi-specifications/v1.0/support/zlabsnlp.json +416 -0
  766. package/.github/agents/Generators.agent.md +0 -121
@@ -0,0 +1,2164 @@
1
+ {
2
+ "openapi" : "3.1.0",
3
+ "info" : {
4
+ "title" : "Skill",
5
+ "version" : "1.0.0",
6
+ "x-clan-group" : "automation",
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+ "x-module-group" : "automation"
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+ },
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+ "paths" : {
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+ "/api/v1/skills" : {
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+ "get" : {
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+ "tags" : [ "Skill" ],
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+ "summary" : "List all skills",
14
+ "description" : "This API lists all skills in a department",
15
+ "operationId" : "getSkills",
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+ "parameters" : [ {
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+ "name" : "searchString",
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+ "in" : "query",
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+ "description" : "Search string, Used to filter skills by name starting with this string",
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+ "required" : false,
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+ "style" : "form",
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+ "explode" : true,
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+ "schema" : {
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+ "type" : [ "string", "null" ],
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+ "description" : "Search string, Used to filter skills by name starting with this string",
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+ "maxLength" : 100,
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+ "minLength" : 0,
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+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
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+ }
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+ }, {
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+ "name" : "skillTypeId",
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+ "in" : "query",
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+ "description" : "Skill Type Id, to Filter Skills by SkillType",
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+ "required" : false,
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+ "style" : "form",
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+ "explode" : true,
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+ "schema" : {
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+ "type" : [ "string", "null", "integer" ],
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+ "format" : "int64",
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+ "description" : "Skill Type Id, to Filter Skills by SkillType",
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+ "pattern" : "([0-9]+)"
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+ }
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+ }, {
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+ "name" : "skillIds",
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+ "in" : "query",
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+ "description" : "The IDs of the skills to list separated by commas. You can pass upto 50 IDs.",
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+ "required" : false,
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+ "style" : "simple",
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+ "explode" : true,
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+ "schema" : {
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+ "type" : [ "null", "array" ],
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+ "description" : "The IDs of the skills to list separated by commas. You can pass upto 50 IDs.",
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+ "items" : {
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+ "type" : [ "string", "null", "integer" ],
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+ "format" : "int64",
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+ "pattern" : "([0-9]+)",
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+ "x-custom-parameters-attributes" : [ false, false, false, "", false, "The IDs of the skills to list separated by commas. You can pass upto 50 IDs.", false, 10, ",", false, false, "0,5", false, false ]
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+ },
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+ "uniqueItems" : false
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+ }
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+ }, {
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+ "$ref" : "#/components/parameters/departmentId"
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+ }, {
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+ "$ref" : "#/components/parameters/limit"
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+ }, {
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+ "$ref" : "#/components/parameters/from"
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+ }, {
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+ "name" : "status",
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+ "in" : "query",
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+ "description" : "Active inactive filter for Skills. Values allowed are @ACTIVE@ and @INACTIVE@",
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+ "required" : false,
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+ "style" : "form",
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+ "explode" : true,
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+ "schema" : {
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+ "type" : [ "string", "null" ],
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+ "description" : "Active inactive filter for Skills. Values allowed are @ACTIVE@ and @INACTIVE@",
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+ "enum" : [ "ACTIVE", "INACTIVE" ],
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+ "maxLength" : 100,
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+ "minLength" : 0
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+ }
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+ }, {
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+ "$ref" : "../common/Common.json#/components/parameters/orgId"
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+ } ],
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+ "responses" : {
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+ "404" : {
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+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
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+ },
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+ "200" : {
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+ "$ref" : "#/components/responses/skillsListViewResponse"
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+ },
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+ "422" : {
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+ "$ref" : "../common/Common.json#/components/responses/multipleUnprocessEntityResponse"
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+ },
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+ "401" : {
95
+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
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+ },
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+ "403" : {
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+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
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+ }
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+ },
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+ "security" : [ {
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+ "org-oauth" : [ "Desk.accessAll.ALL" ]
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+ }, {
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+ "iam-oauth2-schema" : [ "Desk.settings.READ" ]
105
+ } ],
106
+ "x-audience" : [ "external-public" ],
107
+ "x-custom-url-attribute" : {
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+ "security" : {
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+ "throttle" : {
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+ "inline" : [ {
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+ "scope" : "APPSERVER",
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+ "rules" : [ {
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+ "duration" : 60000,
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+ "lock-period" : 600000,
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+ "threshold" : 40,
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+ "hip" : false
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+ }, {
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+ "duration" : 3600000,
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+ "lock-period" : 1800000,
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+ "threshold" : 200,
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+ "hip" : false
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+ } ],
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+ "window" : "ROLLING",
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+ "key" : "url.path+user.zuid"
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+ } ]
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+ },
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+ "extraparams" : {
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+ "disable" : true,
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+ "ignore" : false
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+ },
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+ "authentication" : { }
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+ },
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+ "clan-group" : "automation",
134
+ "apihash" : "b7654fb693cb53de1b9e1e255a9354b7",
135
+ "module-group" : "automation",
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+ "apimethod" : "com.zoho.support.restapi.SkillService.getSkills"
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+ }
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+ },
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+ "post" : {
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+ "tags" : [ "Skill" ],
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+ "summary" : "Create skill",
142
+ "description" : "This API Creates a skill",
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+ "operationId" : "createSkill",
144
+ "parameters" : [ {
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+ "$ref" : "../common/Common.json#/components/parameters/orgId"
146
+ } ],
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+ "requestBody" : {
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+ "$ref" : "#/components/requestBodies/addSkillJson"
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+ },
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+ "responses" : {
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+ "404" : {
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+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
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+ },
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+ "201" : {
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+ "$ref" : "#/components/responses/skillSingleResponseJson"
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+ },
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+ "422" : {
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+ "$ref" : "../common/Common.json#/components/responses/invalidDataErrorResponse"
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+ },
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+ "401" : {
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+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
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+ },
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+ "403" : {
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+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
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+ }
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+ },
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+ "security" : [ {
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+ "org-oauth" : [ "Desk.accessAll.ALL" ]
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+ }, {
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+ "iam-oauth2-schema" : [ "Desk.settings.CREATE" ]
171
+ } ],
172
+ "x-audience" : [ "external-public" ],
173
+ "x-custom-url-attribute" : {
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+ "security" : {
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+ "throttle" : {
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+ "inline" : [ {
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+ "scope" : "APPSERVER",
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+ "rules" : [ {
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+ "duration" : 60000,
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+ "lock-period" : 1200000,
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+ "threshold" : 10,
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+ "hip" : false
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+ }, {
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+ "duration" : 3600000,
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+ "lock-period" : 1800000,
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+ "threshold" : 100,
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+ "hip" : false
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+ } ],
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+ "window" : "ROLLING",
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+ "key" : "url.path+user.zuid"
191
+ } ]
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+ },
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+ "extraparams" : {
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+ "disable" : true,
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+ "ignore" : false
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+ },
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+ "authentication" : { }
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+ },
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+ "clan-group" : "automation",
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+ "apihash" : "65925195dbb8d4ae6fbb1d91cd52a0ff",
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+ "module-group" : "automation",
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+ "apimethod" : "com.zoho.support.restapi.SkillService.createSkill"
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+ }
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+ }
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+ },
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+ "/api/v1/skills/order" : {
207
+ "post" : {
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+ "tags" : [ "Skill" ],
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+ "summary" : "Reorder Skills in a Department",
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+ "description" : "This API lists reorders Skills in a Department",
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+ "operationId" : "reorderSkills",
212
+ "parameters" : [ {
213
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
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+ } ],
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+ "requestBody" : {
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+ "$ref" : "#/components/requestBodies/reorderskilljson"
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+ },
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+ "responses" : {
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+ "404" : {
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+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
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+ },
222
+ "422" : {
223
+ "$ref" : "../common/Common.json#/components/responses/multipleUnprocessEntityResponse"
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+ },
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+ "401" : {
226
+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
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+ },
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+ "204" : {
229
+ "$ref" : "../common/Common.json#/components/responses/emptyResponse"
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+ },
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+ "403" : {
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+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
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+ }
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+ },
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+ "security" : [ {
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+ "org-oauth" : [ "Desk.accessAll.ALL" ]
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+ }, {
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+ "iam-oauth2-schema" : [ "Desk.settings.UPDATE" ]
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+ } ],
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+ "x-audience" : [ "external-public" ],
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+ "x-custom-url-attribute" : {
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+ "security" : {
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+ "throttle" : {
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+ "inline" : [ {
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+ "scope" : "APPSERVER",
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+ "rules" : [ {
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+ "duration" : 60000,
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+ "lock-period" : 600000,
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+ "threshold" : 10,
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+ "hip" : false
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+ }, {
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+ "duration" : 3600000,
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+ "lock-period" : 1800000,
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+ "threshold" : 100,
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+ "hip" : false
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+ } ],
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+ "window" : "ROLLING",
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+ "key" : "url.path+user.zuid"
259
+ } ]
260
+ },
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+ "extraparams" : {
262
+ "disable" : true,
263
+ "ignore" : false
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+ },
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+ "authentication" : { }
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+ },
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+ "clan-group" : "automation",
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+ "apihash" : "0135351b61a6f2955b742a941aac5a30",
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+ "module-group" : "automation",
270
+ "apimethod" : "com.zoho.support.restapi.SkillService.reorderSkills"
271
+ }
272
+ }
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+ },
274
+ "/api/v1/tickets/{ticketId}/executeSkillbasedAssignment" : {
275
+ "post" : {
276
+ "tags" : [ "Skill" ],
277
+ "summary" : "Execute Skill Based Assignment",
278
+ "description" : "This API assigns tickets to agents according to their designated skills and routing preferences.",
279
+ "operationId" : "executeSkillbasedAssignment",
280
+ "parameters" : [ {
281
+ "$ref" : "#/components/parameters/ticketId"
282
+ }, {
283
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
284
+ } ],
285
+ "responses" : {
286
+ "200" : {
287
+ "$ref" : "#/components/responses/skillBasedAssignmentResponse"
288
+ },
289
+ "401" : {
290
+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
291
+ },
292
+ "403" : {
293
+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
294
+ },
295
+ "404" : {
296
+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
297
+ }
298
+ },
299
+ "security" : [ {
300
+ "org-oauth" : [ "Desk.accessAll.ALL" ]
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+ }, {
302
+ "iam-oauth2-schema" : [ "Desk.tickets.UPDATE" ]
303
+ } ],
304
+ "x-audience" : [ "external-public" ],
305
+ "x-custom-url-attribute" : {
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+ "security" : {
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+ "throttle" : {
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+ "inline" : [ {
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+ "scope" : "APPSERVER",
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+ "rules" : [ {
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+ "duration" : 60000,
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+ "lock-period" : 600000,
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+ "threshold" : 50,
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+ "hip" : false
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+ }, {
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+ "duration" : 3600000,
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+ "lock-period" : 1800000,
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+ "threshold" : 200,
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+ "hip" : false
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+ } ],
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+ "window" : "ROLLING",
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+ "key" : "url.path+user.zuid"
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+ } ]
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+ },
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+ "extraparams" : {
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+ "disable" : true,
327
+ "ignore" : false
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+ },
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+ "authentication" : { }
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+ },
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+ "clan-group" : "automation",
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+ "apihash" : "3e364e1c6290c87151ad4e478ce1aed3",
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+ "module-group" : "automation",
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+ "apimethod" : "com.zoho.support.restapi.SkillService.executeSkillbasedAssignment"
335
+ }
336
+ }
337
+ },
338
+ "/api/v1/skills/{skillId}" : {
339
+ "get" : {
340
+ "tags" : [ "Skill" ],
341
+ "summary" : "Get details of a skill",
342
+ "description" : "This API Gets the details of a skill",
343
+ "operationId" : "getSkill",
344
+ "parameters" : [ {
345
+ "$ref" : "#/components/parameters/skillId"
346
+ }, {
347
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
348
+ } ],
349
+ "responses" : {
350
+ "200" : {
351
+ "$ref" : "#/components/responses/skillSingleResponseJson"
352
+ },
353
+ "401" : {
354
+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
355
+ },
356
+ "403" : {
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+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
358
+ },
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+ "404" : {
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+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
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+ }
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+ },
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+ "security" : [ {
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+ "org-oauth" : [ "Desk.accessAll.ALL" ]
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+ }, {
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+ "iam-oauth2-schema" : [ "Desk.settings.READ" ]
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+ } ],
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+ "x-audience" : [ "external-public" ],
369
+ "x-custom-url-attribute" : {
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+ "security" : {
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+ "throttle" : {
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+ "policy" : "ReadAPI_Standard_UserPolicy"
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+ },
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+ "extraparams" : {
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+ "disable" : true,
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+ "ignore" : false
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+ },
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+ "authentication" : { }
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+ },
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+ "clan-group" : "automation",
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+ "apihash" : "2fd78c760524bf39928a2465343fa6f5",
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+ "module-group" : "automation",
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+ "apimethod" : "com.zoho.support.restapi.SkillService.getSkill"
384
+ }
385
+ },
386
+ "delete" : {
387
+ "tags" : [ "Skill" ],
388
+ "summary" : "Delete skill",
389
+ "description" : "This API deletes a skill from your help desk portal",
390
+ "operationId" : "deleteSkill",
391
+ "parameters" : [ {
392
+ "$ref" : "#/components/parameters/skillId"
393
+ }, {
394
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
395
+ } ],
396
+ "responses" : {
397
+ "404" : {
398
+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
399
+ },
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+ "422" : {
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+ "$ref" : "../common/Common.json#/components/responses/multipleUnprocessEntityResponse"
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+ },
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+ "401" : {
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+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
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+ },
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+ "204" : {
407
+ "$ref" : "../common/Common.json#/components/responses/emptyResponse"
408
+ },
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+ "403" : {
410
+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
411
+ }
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+ },
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+ "security" : [ {
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+ "org-oauth" : [ "Desk.accessAll.ALL" ]
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+ }, {
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+ "iam-oauth2-schema" : [ "Desk.settings.DELETE" ]
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+ } ],
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+ "x-audience" : [ "external-public" ],
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+ "x-custom-url-attribute" : {
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+ "security" : {
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+ "throttle" : {
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+ "scope" : "APPSERVER",
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+ "rules" : [ {
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+ "duration" : 60000,
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+ "lock-period" : 600000,
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+ "threshold" : 10,
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+ "hip" : false
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+ }, {
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+ "duration" : 3600000,
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+ "lock-period" : 1800000,
432
+ "threshold" : 100,
433
+ "hip" : false
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+ } ],
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+ "window" : "ROLLING",
436
+ "key" : "url.path+user.zuid"
437
+ } ]
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+ },
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+ "extraparams" : {
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+ "disable" : true,
441
+ "ignore" : false
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+ },
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+ "authentication" : { }
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+ },
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+ "apihash" : "9b878ca17ffd8a2df074f6057b322332",
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+ "module-group" : "automation",
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+ "apimethod" : "com.zoho.support.restapi.SkillService.deleteSkill"
449
+ }
450
+ },
451
+ "patch" : {
452
+ "tags" : [ "Skill" ],
453
+ "summary" : "Update skill",
454
+ "description" : "This API Updates a skill",
455
+ "operationId" : "updateSkill",
456
+ "parameters" : [ {
457
+ "$ref" : "#/components/parameters/skillId"
458
+ }, {
459
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
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+ } ],
461
+ "requestBody" : {
462
+ "$ref" : "#/components/requestBodies/updateSkillJsonInputWithoutCriteria"
463
+ },
464
+ "responses" : {
465
+ "404" : {
466
+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
467
+ },
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+ "200" : {
469
+ "$ref" : "#/components/responses/skillSingleResponseJson"
470
+ },
471
+ "422" : {
472
+ "$ref" : "../common/Common.json#/components/responses/invalidDataErrorResponse"
473
+ },
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+ "401" : {
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+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
476
+ },
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+ "403" : {
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+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
479
+ }
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+ },
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+ "security" : [ {
482
+ "org-oauth" : [ "Desk.accessAll.ALL" ]
483
+ }, {
484
+ "iam-oauth2-schema" : [ "Desk.settings.UPDATE" ]
485
+ } ],
486
+ "x-audience" : [ "external-public" ],
487
+ "x-custom-url-attribute" : {
488
+ "security" : {
489
+ "throttle" : {
490
+ "inline" : [ {
491
+ "scope" : "APPSERVER",
492
+ "rules" : [ {
493
+ "duration" : 60000,
494
+ "lock-period" : 1200000,
495
+ "threshold" : 10,
496
+ "hip" : false
497
+ }, {
498
+ "duration" : 3600000,
499
+ "lock-period" : 1800000,
500
+ "threshold" : 100,
501
+ "hip" : false
502
+ } ],
503
+ "window" : "ROLLING",
504
+ "key" : "url.path+user.zuid"
505
+ } ]
506
+ },
507
+ "extraparams" : {
508
+ "disable" : true,
509
+ "ignore" : false
510
+ },
511
+ "authentication" : { }
512
+ },
513
+ "clan-group" : "automation",
514
+ "apihash" : "40d01160fc0120fee5ee39d8a5b69fb7",
515
+ "module-group" : "automation",
516
+ "apimethod" : "com.zoho.support.restapi.SkillService.updateSkill"
517
+ }
518
+ }
519
+ },
520
+ "/api/v1/skills/criteriaFields" : {
521
+ "get" : {
522
+ "tags" : [ "Skill" ],
523
+ "summary" : "Get Criteria Fields for Skill in a Department",
524
+ "description" : "This API returns list of fields supported in criteria for Skills by module",
525
+ "operationId" : "getCriteriaFieldsForSkills",
526
+ "parameters" : [ {
527
+ "$ref" : "#/components/parameters/departmentId"
528
+ }, {
529
+ "name" : "module",
530
+ "in" : "query",
531
+ "description" : "Module, Allowed values are @tickets@,@contacts@ and @accounts@",
532
+ "required" : true,
533
+ "style" : "form",
534
+ "explode" : true,
535
+ "schema" : {
536
+ "type" : [ "string", "null" ],
537
+ "description" : "Module, Allowed values are @tickets@,@contacts@ and @accounts@",
538
+ "enum" : [ "tickets", "contacts", "accounts" ],
539
+ "maxLength" : 100,
540
+ "minLength" : 0
541
+ }
542
+ }, {
543
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
544
+ } ],
545
+ "responses" : {
546
+ "200" : {
547
+ "$ref" : "../common/Common.json#/components/responses/emptyResponse"
548
+ },
549
+ "422" : {
550
+ "$ref" : "../common/Common.json#/components/responses/multipleUnprocessEntityResponse"
551
+ },
552
+ "401" : {
553
+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
554
+ },
555
+ "403" : {
556
+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
557
+ }
558
+ },
559
+ "security" : [ {
560
+ "org-oauth" : [ "Desk.accessAll.ALL" ]
561
+ }, {
562
+ "iam-oauth2-schema" : [ "Desk.settings.READ" ]
563
+ } ],
564
+ "x-audience" : [ "external-public" ],
565
+ "x-custom-url-attribute" : {
566
+ "security" : {
567
+ "throttle" : {
568
+ "inline" : [ {
569
+ "scope" : "APPSERVER",
570
+ "rules" : [ {
571
+ "duration" : 60000,
572
+ "lock-period" : 600000,
573
+ "threshold" : 50,
574
+ "hip" : false
575
+ }, {
576
+ "duration" : 3600000,
577
+ "lock-period" : 1800000,
578
+ "threshold" : 300,
579
+ "hip" : false
580
+ } ],
581
+ "window" : "ROLLING",
582
+ "key" : "url.path+user.zuid"
583
+ } ]
584
+ },
585
+ "extraparams" : {
586
+ "disable" : true,
587
+ "ignore" : false
588
+ },
589
+ "authentication" : { }
590
+ },
591
+ "clan-group" : "automation",
592
+ "apihash" : "24958d872728dc9a7f8f617b19a24698",
593
+ "module-group" : "automation",
594
+ "apimethod" : "com.zoho.support.restapi.SkillService.getCriteriaFields"
595
+ }
596
+ }
597
+ },
598
+ "/api/v1/agents/{agentId}/mapSkills" : {
599
+ "post" : {
600
+ "tags" : [ "Skill" ],
601
+ "summary" : "Map Skills in a Department with an Agent",
602
+ "description" : "This API modifies skills mapped for an agent in a department",
603
+ "operationId" : "mapSkillsWithAgent",
604
+ "parameters" : [ {
605
+ "$ref" : "#/components/parameters/agentId"
606
+ }, {
607
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
608
+ } ],
609
+ "requestBody" : {
610
+ "$ref" : "#/components/requestBodies/entitySkillMappingJson"
611
+ },
612
+ "responses" : {
613
+ "404" : {
614
+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
615
+ },
616
+ "200" : {
617
+ "$ref" : "#/components/responses/agentSkillMappingResponseMultiple"
618
+ },
619
+ "422" : {
620
+ "$ref" : "../common/Common.json#/components/responses/multipleUnprocessEntityResponse"
621
+ },
622
+ "401" : {
623
+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
624
+ },
625
+ "403" : {
626
+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
627
+ }
628
+ },
629
+ "security" : [ {
630
+ "org-oauth" : [ "Desk.accessAll.ALL" ]
631
+ }, {
632
+ "iam-oauth2-schema" : [ "Desk.tickets.UPDATE" ]
633
+ } ],
634
+ "x-audience" : [ "external-public" ],
635
+ "x-custom-url-attribute" : {
636
+ "security" : {
637
+ "throttle" : {
638
+ "policy" : "WriteAPI_Standard_UserPolicy"
639
+ },
640
+ "extraparams" : {
641
+ "disable" : true,
642
+ "ignore" : false
643
+ },
644
+ "authentication" : { }
645
+ },
646
+ "clan-group" : "automation",
647
+ "apihash" : "3a249e3527e6f90f426bc4f334f05046",
648
+ "module-group" : "automation",
649
+ "apimethod" : "com.zoho.support.restapi.SkillService.mapSkillsWithAgent"
650
+ }
651
+ }
652
+ },
653
+ "/api/v1/tickets/{ticketId}/recalculateSkills" : {
654
+ "post" : {
655
+ "tags" : [ "Skill" ],
656
+ "summary" : "Recalculate Skills for a ticket",
657
+ "description" : "This API removes existing skills and reapplies the required ones based on the ticket's current circumstances.",
658
+ "operationId" : "recalculateAndStampSkillForTicket",
659
+ "parameters" : [ {
660
+ "$ref" : "#/components/parameters/ticketId"
661
+ }, {
662
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
663
+ } ],
664
+ "responses" : {
665
+ "200" : {
666
+ "$ref" : "#/components/responses/recalculateAndStampSkillJSON"
667
+ },
668
+ "401" : {
669
+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
670
+ },
671
+ "403" : {
672
+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
673
+ },
674
+ "404" : {
675
+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
676
+ }
677
+ },
678
+ "security" : [ {
679
+ "org-oauth" : [ "Desk.accessAll.ALL" ]
680
+ }, {
681
+ "iam-oauth2-schema" : [ "Desk.tickets.UPDATE" ]
682
+ } ],
683
+ "x-audience" : [ "external-public" ],
684
+ "x-custom-url-attribute" : {
685
+ "security" : {
686
+ "throttle" : {
687
+ "inline" : [ {
688
+ "scope" : "APPSERVER",
689
+ "rules" : [ {
690
+ "duration" : 60000,
691
+ "lock-period" : 600000,
692
+ "threshold" : 50,
693
+ "hip" : false
694
+ }, {
695
+ "duration" : 3600000,
696
+ "lock-period" : 1800000,
697
+ "threshold" : 200,
698
+ "hip" : false
699
+ } ],
700
+ "window" : "ROLLING",
701
+ "key" : "url.path+user.zuid"
702
+ } ]
703
+ },
704
+ "extraparams" : {
705
+ "disable" : true,
706
+ "ignore" : false
707
+ },
708
+ "authentication" : { }
709
+ },
710
+ "clan-group" : "automation",
711
+ "apihash" : "bd2ac04f34bf92e74697b4e95a7dcf4b",
712
+ "module-group" : "automation",
713
+ "apimethod" : "com.zoho.support.restapi.RequestService.recalculateAndStampSkillForTicket"
714
+ }
715
+ }
716
+ },
717
+ "/api/v1/skills/{skillId}/relatedRules" : {
718
+ "get" : {
719
+ "tags" : [ "Skill" ],
720
+ "summary" : "List associated automation rules of the skill",
721
+ "description" : "This API lists a particular number of automation rules that include a skill,based on the limit specified",
722
+ "operationId" : "getRelatedRulesForSkill",
723
+ "parameters" : [ {
724
+ "$ref" : "#/components/parameters/limit"
725
+ }, {
726
+ "$ref" : "#/components/parameters/from"
727
+ }, {
728
+ "$ref" : "#/components/parameters/skillId"
729
+ }, {
730
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
731
+ } ],
732
+ "responses" : {
733
+ "200" : {
734
+ "$ref" : "#/components/responses/relatedRuleListArray"
735
+ },
736
+ "401" : {
737
+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
738
+ },
739
+ "403" : {
740
+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
741
+ },
742
+ "404" : {
743
+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
744
+ }
745
+ },
746
+ "security" : [ {
747
+ "org-oauth" : [ "Desk.accessAll.ALL" ]
748
+ }, {
749
+ "iam-oauth2-schema" : [ "Desk.settings.READ" ]
750
+ } ],
751
+ "x-audience" : [ "external-public" ],
752
+ "x-custom-url-attribute" : {
753
+ "security" : {
754
+ "throttle" : {
755
+ "inline" : [ {
756
+ "scope" : "APPSERVER",
757
+ "rules" : [ {
758
+ "duration" : 60000,
759
+ "lock-period" : 600000,
760
+ "threshold" : 30,
761
+ "hip" : false
762
+ }, {
763
+ "duration" : 3600000,
764
+ "lock-period" : 1800000,
765
+ "threshold" : 150,
766
+ "hip" : false
767
+ } ],
768
+ "window" : "ROLLING",
769
+ "key" : "url.path+user.zuid"
770
+ } ]
771
+ },
772
+ "extraparams" : {
773
+ "disable" : true,
774
+ "ignore" : false
775
+ },
776
+ "authentication" : { }
777
+ },
778
+ "clan-group" : "automation",
779
+ "apihash" : "d2e68b458305b71c782736e5f4c3bae0",
780
+ "module-group" : "automation",
781
+ "apimethod" : "com.zoho.support.restapi.SkillService.getRelatedRules"
782
+ }
783
+ }
784
+ },
785
+ "/api/v1/agents/{agentId}/skills" : {
786
+ "get" : {
787
+ "tags" : [ "Skill" ],
788
+ "summary" : "Get Skills of an Agent",
789
+ "description" : "Returns skills mapped with an agent by department ",
790
+ "operationId" : "getSkillsOfAgent",
791
+ "parameters" : [ {
792
+ "name" : "departmentIds",
793
+ "in" : "query",
794
+ "description" : "list of Department Ids separated by commas,Maximum @10@ department ids allowed",
795
+ "required" : true,
796
+ "style" : "simple",
797
+ "explode" : true,
798
+ "schema" : {
799
+ "type" : [ "null", "array" ],
800
+ "description" : "list of Department Ids separated by commas,Maximum @10@ department ids allowed",
801
+ "items" : {
802
+ "type" : [ "string", "null", "integer" ],
803
+ "format" : "int64",
804
+ "pattern" : "([0-9]+)",
805
+ "x-custom-parameters-attributes" : [ false, false, false, "", false, "list of Department Ids separated by commas,Maximum @10@ department ids allowed", false, 10, ",", false, false, "0,5", false, false ]
806
+ },
807
+ "maxItems" : 10,
808
+ "minItems" : 1,
809
+ "uniqueItems" : true
810
+ }
811
+ }, {
812
+ "$ref" : "#/components/parameters/agentId"
813
+ }, {
814
+ "$ref" : "../common/Common.json#/components/parameters/orgId"
815
+ } ],
816
+ "responses" : {
817
+ "404" : {
818
+ "$ref" : "../common/Common.json#/components/responses/urlNotFoundErrorResponse"
819
+ },
820
+ "200" : {
821
+ "$ref" : "#/components/responses/agentSkillMappingResponseMultiple"
822
+ },
823
+ "422" : {
824
+ "$ref" : "../common/Common.json#/components/responses/multipleUnprocessEntityResponse"
825
+ },
826
+ "401" : {
827
+ "$ref" : "../common/Common.json#/components/responses/unauthorizedErrorResponse"
828
+ },
829
+ "403" : {
830
+ "$ref" : "../common/Common.json#/components/responses/forbiddenErrorResponse"
831
+ }
832
+ },
833
+ "security" : [ {
834
+ "org-oauth" : [ "Desk.accessAll.ALL" ]
835
+ }, {
836
+ "iam-oauth2-schema" : [ "Desk.tickets.READ" ]
837
+ } ],
838
+ "x-audience" : [ "external-public" ],
839
+ "x-custom-url-attribute" : {
840
+ "security" : {
841
+ "throttle" : {
842
+ "policy" : "ReadAPI_Stringent_UserPolicy"
843
+ },
844
+ "extraparams" : {
845
+ "disable" : true,
846
+ "ignore" : false
847
+ },
848
+ "authentication" : { }
849
+ },
850
+ "clan-group" : "automation",
851
+ "apihash" : "ebaca40a69d9e368bff537625b510be4",
852
+ "module-group" : "automation",
853
+ "apimethod" : "com.zoho.support.restapi.SkillService.getSkillsOfAgent"
854
+ }
855
+ }
856
+ }
857
+ },
858
+ "components" : {
859
+ "schemas" : {
860
+ "skillTypeJson" : {
861
+ "type" : [ "null", "object" ],
862
+ "additionalProperties" : false,
863
+ "properties" : {
864
+ "skillTypeId" : {
865
+ "type" : [ "string", "null", "integer" ],
866
+ "format" : "int64",
867
+ "pattern" : "([0-9]+)"
868
+ },
869
+ "skillTypeName" : {
870
+ "type" : [ "string", "null" ],
871
+ "maxLength" : 50,
872
+ "minLength" : 1,
873
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
874
+ }
875
+ },
876
+ "required" : [ "skillTypeId", "skillTypeName" ]
877
+ },
878
+ "criteriaRequestJson" : {
879
+ "type" : [ "null", "object" ],
880
+ "additionalProperties" : false,
881
+ "properties" : {
882
+ "condition" : {
883
+ "type" : [ "string", "null" ],
884
+ "maxLength" : 100,
885
+ "minLength" : 0,
886
+ "pattern" : "(.*|null|undefined)"
887
+ },
888
+ "fieldName" : {
889
+ "type" : [ "string", "null" ],
890
+ "maxLength" : 100,
891
+ "minLength" : 0,
892
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
893
+ },
894
+ "fieldModule" : {
895
+ "type" : [ "string", "null" ],
896
+ "enum" : [ "tickets", "tasks", "contracts", "accounts", "contacts", "products", "calls", "events", "activities" ],
897
+ "maxLength" : 100,
898
+ "minLength" : 0
899
+ },
900
+ "value" : {
901
+ "type" : [ "null", "array" ],
902
+ "items" : {
903
+ "oneOf" : [ {
904
+ "type" : [ "string", "null" ],
905
+ "maxLength" : 100,
906
+ "minLength" : 0,
907
+ "pattern" : "[0-9a-zA-Z_\\-\\&\\.\\$\\@\\^\\(\\)\\{\\}\\~\\=\\-\\|\\*\\+\\?\\[\\]\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s]+"
908
+ }, {
909
+ "type" : [ "null", "array" ],
910
+ "items" : {
911
+ "type" : [ "string", "null" ],
912
+ "maxLength" : 100,
913
+ "minLength" : 0,
914
+ "pattern" : "[0-9a-zA-Z_\\-\\&\\.\\$\\@\\^\\(\\)\\{\\}\\~\\=\\-\\|\\*\\+\\?\\[\\]\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s]+"
915
+ },
916
+ "uniqueItems" : false
917
+ } ]
918
+ },
919
+ "uniqueItems" : false
920
+ }
921
+ },
922
+ "required" : [ "condition", "fieldModule", "fieldName", "value" ]
923
+ },
924
+ "fieldConditionJson" : {
925
+ "additionalProperties" : false,
926
+ "allOf" : [ {
927
+ "$ref" : "./Skill.json#/components/schemas/criteriaRequestJson"
928
+ }, {
929
+ "type" : [ "null", "object" ],
930
+ "properties" : {
931
+ "displayValue" : {
932
+ "type" : [ "null", "array" ],
933
+ "items" : {
934
+ "type" : [ "string", "null" ],
935
+ "maxLength" : 100,
936
+ "minLength" : 0
937
+ },
938
+ "uniqueItems" : false
939
+ }
940
+ },
941
+ "required" : [ "displayValue" ]
942
+ } ]
943
+ },
944
+ "fieldConditionsArr" : {
945
+ "type" : [ "null", "array" ],
946
+ "items" : {
947
+ "$ref" : "./Skill.json#/components/schemas/fieldConditionJson"
948
+ }
949
+ },
950
+ "criteriaDetailsResponse" : {
951
+ "type" : [ "null", "object" ],
952
+ "additionalProperties" : false,
953
+ "properties" : {
954
+ "fieldConditions" : {
955
+ "$ref" : "./Skill.json#/components/schemas/fieldConditionsArr"
956
+ },
957
+ "pattern" : {
958
+ "type" : [ "string", "null" ],
959
+ "maxLength" : 100,
960
+ "minLength" : 0,
961
+ "pattern" : "(.*|null|undefined)"
962
+ }
963
+ },
964
+ "required" : [ "fieldConditions", "pattern" ]
965
+ },
966
+ "skillSingleResponseJson" : {
967
+ "type" : [ "null", "object" ],
968
+ "additionalProperties" : false,
969
+ "properties" : {
970
+ "modifiedTime" : {
971
+ "type" : [ "string", "null" ],
972
+ "maxLength" : 100,
973
+ "minLength" : 0,
974
+ "pattern" : "(((19|20)\\d\\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\\d]{0,3})?(Z))"
975
+ },
976
+ "agentIds" : {
977
+ "type" : [ "null", "array" ],
978
+ "items" : {
979
+ "type" : [ "string", "null", "integer" ],
980
+ "format" : "int64",
981
+ "pattern" : "([0-9]+)"
982
+ },
983
+ "uniqueItems" : false
984
+ },
985
+ "skillType" : {
986
+ "$ref" : "./Skill.json#/components/schemas/skillTypeJson"
987
+ },
988
+ "orderId" : {
989
+ "type" : [ "string", "null", "integer" ],
990
+ "format" : "int32",
991
+ "minimum" : 1,
992
+ "pattern" : "([0-9]+)"
993
+ },
994
+ "criteria" : {
995
+ "$ref" : "./Skill.json#/components/schemas/criteriaDetailsResponse"
996
+ },
997
+ "departmentId" : {
998
+ "type" : [ "string", "null", "integer" ],
999
+ "format" : "int64",
1000
+ "pattern" : "([0-9]+)",
1001
+ "x-custom-parameters-attributes" : {
1002
+ "removeExif" : false,
1003
+ "filterMatchedContent" : false,
1004
+ "antivirus" : false,
1005
+ "replacementString" : "",
1006
+ "allowInvalid" : false,
1007
+ "descrption" : "Department Id",
1008
+ "secret" : false,
1009
+ "preserveCharsLimit" : 10,
1010
+ "trim" : false,
1011
+ "internalParam" : false,
1012
+ "preserveChars" : "0,5",
1013
+ "importUrl" : false,
1014
+ "decrypt" : false
1015
+ }
1016
+ },
1017
+ "description" : {
1018
+ "type" : [ "string", "null" ],
1019
+ "maxLength" : 100,
1020
+ "minLength" : 0,
1021
+ "pattern" : "[0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s]*"
1022
+ },
1023
+ "skillTypeId" : {
1024
+ "type" : [ "string", "null", "integer" ],
1025
+ "format" : "int64",
1026
+ "pattern" : "([0-9]+)",
1027
+ "x-custom-parameters-attributes" : {
1028
+ "removeExif" : false,
1029
+ "filterMatchedContent" : false,
1030
+ "antivirus" : false,
1031
+ "replacementString" : "",
1032
+ "allowInvalid" : false,
1033
+ "descrption" : "Skill Type Id, to Filter Skills by SkillType",
1034
+ "secret" : false,
1035
+ "preserveCharsLimit" : 10,
1036
+ "trim" : false,
1037
+ "internalParam" : false,
1038
+ "preserveChars" : "0,5",
1039
+ "importUrl" : false,
1040
+ "decrypt" : false
1041
+ }
1042
+ },
1043
+ "createdBy" : {
1044
+ "type" : [ "string", "null", "integer" ],
1045
+ "format" : "int64",
1046
+ "pattern" : "([0-9]+)"
1047
+ },
1048
+ "name" : {
1049
+ "type" : [ "string", "null" ],
1050
+ "maxLength" : 50,
1051
+ "minLength" : 1,
1052
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
1053
+ },
1054
+ "createdTime" : {
1055
+ "type" : [ "string", "null" ],
1056
+ "maxLength" : 100,
1057
+ "minLength" : 0,
1058
+ "pattern" : "(((19|20)\\d\\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\\d]{0,3})?(Z))"
1059
+ },
1060
+ "modifiedBy" : {
1061
+ "type" : [ "string", "null", "integer" ],
1062
+ "format" : "int64",
1063
+ "pattern" : "([0-9]+)"
1064
+ },
1065
+ "id" : {
1066
+ "type" : [ "string", "null", "integer" ],
1067
+ "format" : "int64",
1068
+ "pattern" : "([0-9]+)"
1069
+ },
1070
+ "status" : {
1071
+ "type" : [ "string", "null" ],
1072
+ "enum" : [ "ACTIVE", "INACTIVE" ],
1073
+ "maxLength" : 100,
1074
+ "minLength" : 0,
1075
+ "x-custom-parameters-attributes" : {
1076
+ "removeExif" : false,
1077
+ "filterMatchedContent" : false,
1078
+ "antivirus" : false,
1079
+ "replacementString" : "",
1080
+ "allowInvalid" : false,
1081
+ "descrption" : "Active inactive filter for Skills. Values allowed are @ACTIVE@ and @INACTIVE@",
1082
+ "secret" : false,
1083
+ "preserveCharsLimit" : 10,
1084
+ "trim" : false,
1085
+ "internalParam" : false,
1086
+ "preserveChars" : "0,5",
1087
+ "importUrl" : false,
1088
+ "decrypt" : false
1089
+ }
1090
+ }
1091
+ },
1092
+ "required" : [ "agentIds", "createdBy", "createdTime", "criteria", "departmentId", "description", "id", "modifiedBy", "modifiedTime", "name", "orderId", "skillType", "skillTypeId", "status" ]
1093
+ },
1094
+ "skillsResponseArr" : {
1095
+ "type" : [ "null", "array" ],
1096
+ "items" : {
1097
+ "$ref" : "./Skill.json#/components/schemas/skillSingleResponseJson"
1098
+ }
1099
+ },
1100
+ "isAssignedResponse" : {
1101
+ "type" : [ "null", "object" ],
1102
+ "additionalProperties" : false,
1103
+ "properties" : {
1104
+ "photoURL" : {
1105
+ "type" : [ "string", "null" ],
1106
+ "maxLength" : 200,
1107
+ "minLength" : 0,
1108
+ "pattern" : "(^(ht|f)tp(s?)\\://[-.\\w]*(/?)([a-zA-Z0-9\\-\\.\\?\\,\\:\\'/\\\\+=&%\\$#_@]*)?$)"
1109
+ },
1110
+ "firstName" : {
1111
+ "type" : [ "string", "null" ],
1112
+ "maxLength" : 50,
1113
+ "minLength" : 0
1114
+ },
1115
+ "lastName" : {
1116
+ "type" : [ "string", "null" ],
1117
+ "maxLength" : 50,
1118
+ "minLength" : 0
1119
+ },
1120
+ "name" : {
1121
+ "type" : [ "string", "null" ],
1122
+ "maxLength" : 100,
1123
+ "minLength" : 0
1124
+ },
1125
+ "roleName" : {
1126
+ "type" : [ "string", "null" ],
1127
+ "maxLength" : 100,
1128
+ "minLength" : 0
1129
+ },
1130
+ "externalId" : {
1131
+ "type" : [ "string", "null" ],
1132
+ "maxLength" : 100,
1133
+ "minLength" : 0
1134
+ },
1135
+ "emailId" : {
1136
+ "type" : [ "string", "null" ],
1137
+ "maxLength" : 100,
1138
+ "minLength" : 0,
1139
+ "pattern" : "^[a-zA-Z0-9\\_]([a-zA-Z0-9\\_\\+\\-\\.\\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\\-\\_]*[a-zA-Z0-9])*)[\\.])+[a-zA-Z]{2,22}$"
1140
+ },
1141
+ "id" : {
1142
+ "type" : [ "string", "null", "integer" ],
1143
+ "format" : "int64",
1144
+ "pattern" : "([0-9]+)"
1145
+ },
1146
+ "type" : {
1147
+ "type" : [ "string", "null" ],
1148
+ "enum" : [ "END_USER", "AGENT", "TEAM", "TICKET", "ACTIVITY" ],
1149
+ "maxLength" : 100,
1150
+ "minLength" : 0
1151
+ },
1152
+ "email" : {
1153
+ "type" : [ "string", "null" ],
1154
+ "maxLength" : 100,
1155
+ "minLength" : 0,
1156
+ "pattern" : "^[a-zA-Z0-9\\_]([a-zA-Z0-9\\_\\+\\-\\.\\'&]*)@(?=.{4,256}$)(([a-zA-Z0-9]+)(([\\-\\_]*[a-zA-Z0-9])*)[\\.])+[a-zA-Z]{2,22}$"
1157
+ },
1158
+ "zuid" : {
1159
+ "type" : [ "string", "null", "integer" ],
1160
+ "format" : "int32",
1161
+ "pattern" : "([0-9]+)"
1162
+ },
1163
+ "agent": {
1164
+ "type" : [ "boolean" ],
1165
+ "description" : "Indicates whether the user is an agent or not"
1166
+ },
1167
+ "displayName": {
1168
+ "type" : [ "string", "null" ],
1169
+ "maxLength" : 100,
1170
+ "minLength" : 0
1171
+ }
1172
+ },
1173
+ "required" : [ "email", "emailId", "externalId", "firstName", "id", "lastName", "name", "photoURL", "roleName", "type", "zuid", "agent", "displayName" ]
1174
+ },
1175
+ "executeSBATeaminfo" : {
1176
+ "type" : [ "null", "object" ],
1177
+ "additionalProperties" : false,
1178
+ "properties" : {
1179
+ "name" : {
1180
+ "type" : [ "string", "null" ],
1181
+ "maxLength" : 50,
1182
+ "minLength" : 1,
1183
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
1184
+ },
1185
+ "id" : {
1186
+ "type" : [ "string", "null", "integer" ],
1187
+ "format" : "int64",
1188
+ "pattern" : "([0-9]+)"
1189
+ }
1190
+ },
1191
+ "required" : [ "id", "name" ]
1192
+ },
1193
+ "associatedSkillsJson" : {
1194
+ "type" : [ "null", "object" ],
1195
+ "additionalProperties" : false,
1196
+ "properties" : {
1197
+ "skillName" : {
1198
+ "type" : [ "string", "null" ],
1199
+ "maxLength" : 50,
1200
+ "minLength" : 1,
1201
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
1202
+ },
1203
+ "skillId" : {
1204
+ "type" : [ "string", "null", "integer" ],
1205
+ "format" : "int64",
1206
+ "pattern" : "([0-9]+)"
1207
+ },
1208
+ "skillTypeId" : {
1209
+ "type" : [ "string", "null", "integer" ],
1210
+ "format" : "int64",
1211
+ "pattern" : "([0-9]+)"
1212
+ }
1213
+ },
1214
+ "required" : [ "skillId", "skillName", "skillTypeId" ]
1215
+ },
1216
+ "associatedSkillsJsonArr" : {
1217
+ "type" : [ "null", "array" ],
1218
+ "items" : {
1219
+ "$ref" : "./Skill.json#/components/schemas/associatedSkillsJson"
1220
+ }
1221
+ },
1222
+ "agentSkillMappingResponse" : {
1223
+ "type" : [ "null", "object" ],
1224
+ "additionalProperties" : false,
1225
+ "properties" : {
1226
+ "associatedSkills" : {
1227
+ "$ref" : "./Skill.json#/components/schemas/associatedSkillsJsonArr"
1228
+ },
1229
+ "departmentId" : {
1230
+ "type" : [ "string", "null", "integer" ],
1231
+ "format" : "int64",
1232
+ "pattern" : "([0-9]+)",
1233
+ "x-custom-parameters-attributes" : {
1234
+ "removeExif" : false,
1235
+ "filterMatchedContent" : false,
1236
+ "antivirus" : false,
1237
+ "replacementString" : "",
1238
+ "allowInvalid" : false,
1239
+ "descrption" : "ID of the Department",
1240
+ "secret" : false,
1241
+ "preserveCharsLimit" : 10,
1242
+ "trim" : false,
1243
+ "internalParam" : false,
1244
+ "preserveChars" : "0,5",
1245
+ "importUrl" : false,
1246
+ "decrypt" : false
1247
+ }
1248
+ }
1249
+ },
1250
+ "required" : [ "associatedSkills", "departmentId" ]
1251
+ },
1252
+ "agentSkillMappingResponseArr" : {
1253
+ "type" : [ "null", "array" ],
1254
+ "items" : {
1255
+ "$ref" : "./Skill.json#/components/schemas/agentSkillMappingResponse"
1256
+ }
1257
+ },
1258
+ "minimalSkillJson" : {
1259
+ "additionalProperties" : false,
1260
+ "allOf" : [ {
1261
+ "$ref" : "./Skill.json#/components/schemas/associatedSkillsJson"
1262
+ }, {
1263
+ "type" : [ "null", "object" ],
1264
+ "properties" : {
1265
+ "weightage" : {
1266
+ "type" : [ "string", "null", "integer" ],
1267
+ "format" : "int32",
1268
+ "maximum" : 10,
1269
+ "minimum" : 1,
1270
+ "pattern" : "([0-9]+)"
1271
+ },
1272
+ "mappingType" : {
1273
+ "type" : [ "string", "null" ],
1274
+ "enum" : [ "SYSTEM", "USER" ],
1275
+ "maxLength" : 100,
1276
+ "minLength" : 0
1277
+ },
1278
+ "skillTypeName" : {
1279
+ "type" : [ "string", "null" ],
1280
+ "maxLength" : 50,
1281
+ "minLength" : 1,
1282
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
1283
+ }
1284
+ },
1285
+ "required" : [ "mappingType", "skillTypeName", "weightage" ]
1286
+ } ]
1287
+ },
1288
+ "skillsArray" : {
1289
+ "type" : [ "null", "array" ],
1290
+ "items" : {
1291
+ "$ref" : "./Skill.json#/components/schemas/minimalSkillJson"
1292
+ }
1293
+ },
1294
+ "relatedRuleJson" : {
1295
+ "type" : [ "null", "object" ],
1296
+ "additionalProperties" : false,
1297
+ "properties" : {
1298
+ "ruleType" : {
1299
+ "type" : [ "string", "null" ],
1300
+ "enum" : [ "SUPERVISE", "MACRO", "WORKFLOW", "BLUEPRINT", "SLA", "SKILLS", "CUSTOMVIEW", "CONTRACTS" ],
1301
+ "maxLength" : 100,
1302
+ "minLength" : 0
1303
+ },
1304
+ "ruleName" : {
1305
+ "type" : [ "string", "null" ],
1306
+ "maxLength" : 255,
1307
+ "minLength" : 1,
1308
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
1309
+ },
1310
+ "ruleId" : {
1311
+ "type" : [ "string", "null", "integer" ],
1312
+ "format" : "int64",
1313
+ "pattern" : "([0-9]+)"
1314
+ }
1315
+ },
1316
+ "required" : [ "ruleId", "ruleName", "ruleType" ]
1317
+ },
1318
+ "relatedRulesData" : {
1319
+ "type" : [ "null", "array" ],
1320
+ "items" : {
1321
+ "$ref" : "./Skill.json#/components/schemas/relatedRuleJson"
1322
+ }
1323
+ }
1324
+ },
1325
+ "responses" : {
1326
+ "skillsListViewResponse" : {
1327
+ "description" : "skillsListViewResponse template definitions",
1328
+ "content" : {
1329
+ "application/json" : {
1330
+ "schema" : {
1331
+ "type" : [ "null", "object" ],
1332
+ "additionalProperties" : false,
1333
+ "properties" : {
1334
+ "data" : {
1335
+ "$ref" : "./Skill.json#/components/schemas/skillsResponseArr"
1336
+ }
1337
+ },
1338
+ "required" : [ "data" ]
1339
+ },
1340
+ "examples" : {
1341
+ "Valid responses Definitions" : {
1342
+ "value" : {
1343
+ "data" : [ {
1344
+ "modifiedTime" : 1595508282574,
1345
+ "agentIds" : [ ],
1346
+ "skillType" : {
1347
+ "skillTypeId" : "1000000173001",
1348
+ "skillTypeName" : "Country"
1349
+ },
1350
+ "orderId" : "1",
1351
+ "criteria" : {
1352
+ "fieldConditions" : [ {
1353
+ "displayValue" : [ "India" ],
1354
+ "condition" : "is",
1355
+ "fieldName" : "Subject",
1356
+ "fieldModule" : "tickets",
1357
+ "value" : [ "India" ]
1358
+ }, {
1359
+ "displayValue" : [ "987532114" ],
1360
+ "condition" : "is",
1361
+ "fieldName" : "Phone",
1362
+ "fieldModule" : "tickets",
1363
+ "value" : [ "987532114" ]
1364
+ } ],
1365
+ "pattern" : "(1or2)"
1366
+ },
1367
+ "departmentId" : "1000000013248",
1368
+ "description" : "Country is India",
1369
+ "skillTypeId" : "1000000173001",
1370
+ "createdBy" : "1000000000059",
1371
+ "name" : "India",
1372
+ "createdTime" : 1595508282574,
1373
+ "modifiedBy" : "1000000000059",
1374
+ "id" : "1000000173029",
1375
+ "status" : "ACTIVE"
1376
+ }, {
1377
+ "modifiedTime" : 1595509392994,
1378
+ "agentIds" : [ "1000000000059" ],
1379
+ "skillType" : {
1380
+ "skillTypeId" : "1000000173001",
1381
+ "skillTypeName" : "Country"
1382
+ },
1383
+ "orderId" : "2",
1384
+ "criteria" : {
1385
+ "fieldConditions" : [ {
1386
+ "displayValue" : [ "Russia" ],
1387
+ "condition" : "is",
1388
+ "fieldName" : "Subject",
1389
+ "fieldModule" : "tickets",
1390
+ "value" : [ "Russia" ]
1391
+ }, {
1392
+ "displayValue" : [ "987532114" ],
1393
+ "condition" : "is",
1394
+ "fieldName" : "Phone",
1395
+ "fieldModule" : "tickets",
1396
+ "value" : [ "987532114" ]
1397
+ } ],
1398
+ "pattern" : "(1or2)"
1399
+ },
1400
+ "departmentId" : "1000000013248",
1401
+ "description" : "Country is Russia",
1402
+ "skillTypeId" : "1000000173001",
1403
+ "createdBy" : "1000000000059",
1404
+ "name" : "Russia",
1405
+ "createdTime" : 1595509392994,
1406
+ "modifiedBy" : "1000000000059",
1407
+ "id" : "1000000173047",
1408
+ "status" : "ACTIVE"
1409
+ }, {
1410
+ "modifiedTime" : 1595509671838,
1411
+ "agentIds" : [ "1000000000059" ],
1412
+ "skillType" : {
1413
+ "skillTypeId" : "1000000173013",
1414
+ "skillTypeName" : "Language"
1415
+ },
1416
+ "orderId" : "3",
1417
+ "criteria" : {
1418
+ "fieldConditions" : [ {
1419
+ "displayValue" : [ "English" ],
1420
+ "condition" : "contains",
1421
+ "fieldName" : "Subject",
1422
+ "fieldModule" : "tickets",
1423
+ "value" : [ "English" ]
1424
+ } ],
1425
+ "pattern" : "1"
1426
+ },
1427
+ "departmentId" : "1000000013248",
1428
+ "description" : "Language is English",
1429
+ "skillTypeId" : "1000000173013",
1430
+ "createdBy" : "1000000000059",
1431
+ "name" : "English",
1432
+ "createdTime" : 1595509671838,
1433
+ "modifiedBy" : "1000000000059",
1434
+ "id" : "1000000173097",
1435
+ "status" : "ACTIVE"
1436
+ }, {
1437
+ "modifiedTime" : 1595509696891,
1438
+ "agentIds" : [ "1000000000059" ],
1439
+ "skillType" : {
1440
+ "skillTypeId" : "1000000173013",
1441
+ "skillTypeName" : "Language"
1442
+ },
1443
+ "orderId" : "4",
1444
+ "criteria" : {
1445
+ "fieldConditions" : [ {
1446
+ "displayValue" : [ "Tamil" ],
1447
+ "condition" : "contains",
1448
+ "fieldName" : "Subject",
1449
+ "fieldModule" : "tickets",
1450
+ "value" : [ "Tamil" ]
1451
+ } ],
1452
+ "pattern" : "1"
1453
+ },
1454
+ "departmentId" : "1000000013248",
1455
+ "description" : "Language is Tamil",
1456
+ "skillTypeId" : "1000000173013",
1457
+ "createdBy" : "1000000000059",
1458
+ "name" : "Tamil",
1459
+ "createdTime" : 1595509696891,
1460
+ "modifiedBy" : "1000000000059",
1461
+ "id" : "1000000173121",
1462
+ "status" : "INACTIVE"
1463
+ }, {
1464
+ "modifiedTime" : 1595509716093,
1465
+ "agentIds" : [ "1000000000059" ],
1466
+ "skillType" : {
1467
+ "skillTypeId" : "1000000173013",
1468
+ "skillTypeName" : "Language"
1469
+ },
1470
+ "orderId" : "5",
1471
+ "criteria" : {
1472
+ "fieldConditions" : [ {
1473
+ "displayValue" : [ "Malayalam" ],
1474
+ "condition" : "contains",
1475
+ "fieldName" : "Subject",
1476
+ "fieldModule" : "tickets",
1477
+ "value" : [ "Malayalam" ]
1478
+ } ],
1479
+ "pattern" : "1"
1480
+ },
1481
+ "departmentId" : "1000000013248",
1482
+ "description" : "Malayali",
1483
+ "skillTypeId" : "1000000173013",
1484
+ "createdBy" : "1000000000059",
1485
+ "name" : "Malayalam",
1486
+ "createdTime" : 1595509716093,
1487
+ "modifiedBy" : "1000000000059",
1488
+ "id" : "1000000173145",
1489
+ "status" : "ACTIVE"
1490
+ } ]
1491
+ }
1492
+ }
1493
+ }
1494
+ }
1495
+ },
1496
+ "x-custom-response-attributes" : {
1497
+ "disable-safe-headers" : "[]"
1498
+ }
1499
+ },
1500
+ "skillBasedAssignmentResponse" : {
1501
+ "description" : "skillBasedAssignmentResponse template definitions",
1502
+ "content" : {
1503
+ "application/json" : {
1504
+ "schema" : {
1505
+ "type" : [ "null", "object" ],
1506
+ "additionalProperties" : false,
1507
+ "properties" : {
1508
+ "isAssigned" : {
1509
+ "type" : [ "boolean", "null" ]
1510
+ },
1511
+ "newAssignee" : {
1512
+ "$ref" : "./Skill.json#/components/schemas/isAssignedResponse"
1513
+ },
1514
+ "team" : {
1515
+ "$ref" : "./Skill.json#/components/schemas/executeSBATeaminfo"
1516
+ }
1517
+ },
1518
+ "required" : [ "isAssigned", "newAssignee", "team" ]
1519
+ },
1520
+ "examples" : {
1521
+ "Valid responses Definitions" : {
1522
+ "value" : {
1523
+ "isAssigned" : true,
1524
+ "newAssignee" : {
1525
+ "photoURL" : "https://desk.zoho.com/api/v1/agents/1000000000059/photo?orgId=111111",
1526
+ "firstName" : "Alex",
1527
+ "lastName" : "John",
1528
+ "name" : "Alex",
1529
+ "roleName" : null,
1530
+ "externalId" : null,
1531
+ "emailId" : "alex@zylker.com",
1532
+ "id" : "1000000000059",
1533
+ "type" : "AGENT",
1534
+ "email" : "alex@zylker.com",
1535
+ "zuid" : "1231232"
1536
+ },
1537
+ "team" : {
1538
+ "name" : "Automation Team",
1539
+ "id" : "1000000000089"
1540
+ }
1541
+ }
1542
+ }
1543
+ }
1544
+ }
1545
+ },
1546
+ "x-custom-response-attributes" : {
1547
+ "disable-safe-headers" : "[]"
1548
+ }
1549
+ },
1550
+ "skillSingleResponseJson" : {
1551
+ "description" : "skillSingleResponseJson template definitions",
1552
+ "content" : {
1553
+ "application/json" : {
1554
+ "schema" : {
1555
+ "type" : [ "null", "object" ],
1556
+ "additionalProperties" : false,
1557
+ "properties" : {
1558
+ "modifiedTime" : {
1559
+ "type" : [ "string", "null" ],
1560
+ "maxLength" : 100,
1561
+ "minLength" : 0,
1562
+ "pattern" : "(((19|20)\\d\\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\\d]{0,3})?(Z))"
1563
+ },
1564
+ "agentIds" : {
1565
+ "type" : [ "null", "array" ],
1566
+ "items" : {
1567
+ "type" : [ "string", "null", "integer" ],
1568
+ "format" : "int64",
1569
+ "pattern" : "([0-9]+)"
1570
+ },
1571
+ "uniqueItems" : false
1572
+ },
1573
+ "skillType" : {
1574
+ "$ref" : "./Skill.json#/components/schemas/skillTypeJson"
1575
+ },
1576
+ "orderId" : {
1577
+ "type" : [ "string", "null", "integer" ],
1578
+ "format" : "int32",
1579
+ "minimum" : 1,
1580
+ "pattern" : "([0-9]+)"
1581
+ },
1582
+ "criteria" : {
1583
+ "$ref" : "./Skill.json#/components/schemas/criteriaDetailsResponse"
1584
+ },
1585
+ "departmentId" : {
1586
+ "type" : [ "string", "null", "integer" ],
1587
+ "format" : "int64",
1588
+ "pattern" : "([0-9]+)"
1589
+ },
1590
+ "description" : {
1591
+ "type" : [ "string", "null" ],
1592
+ "maxLength" : 100,
1593
+ "minLength" : 0,
1594
+ "pattern" : "[0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s]*"
1595
+ },
1596
+ "skillTypeId" : {
1597
+ "type" : [ "string", "null", "integer" ],
1598
+ "format" : "int64",
1599
+ "pattern" : "([0-9]+)"
1600
+ },
1601
+ "createdBy" : {
1602
+ "type" : [ "string", "null", "integer" ],
1603
+ "format" : "int64",
1604
+ "pattern" : "([0-9]+)"
1605
+ },
1606
+ "name" : {
1607
+ "type" : [ "string", "null" ],
1608
+ "maxLength" : 50,
1609
+ "minLength" : 1,
1610
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
1611
+ },
1612
+ "createdTime" : {
1613
+ "type" : [ "string", "null" ],
1614
+ "maxLength" : 100,
1615
+ "minLength" : 0,
1616
+ "pattern" : "(((19|20)\\d\\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\\d]{0,3})?(Z))"
1617
+ },
1618
+ "modifiedBy" : {
1619
+ "type" : [ "string", "null", "integer" ],
1620
+ "format" : "int64",
1621
+ "pattern" : "([0-9]+)"
1622
+ },
1623
+ "id" : {
1624
+ "type" : [ "string", "null", "integer" ],
1625
+ "format" : "int64",
1626
+ "pattern" : "([0-9]+)"
1627
+ },
1628
+ "status" : {
1629
+ "type" : [ "string", "null" ],
1630
+ "enum" : [ "ACTIVE", "INACTIVE" ],
1631
+ "maxLength" : 100,
1632
+ "minLength" : 0
1633
+ }
1634
+ },
1635
+ "required" : [ "agentIds", "createdBy", "createdTime", "criteria", "departmentId", "description", "id", "modifiedBy", "modifiedTime", "name", "orderId", "skillType", "skillTypeId", "status" ]
1636
+ },
1637
+ "examples" : {
1638
+ "Valid responses Definitions" : {
1639
+ "value" : {
1640
+ "modifiedTime" : 1595509716093,
1641
+ "agentIds" : [ "1000000000059" ],
1642
+ "skillType" : {
1643
+ "skillTypeId" : "1000000173013",
1644
+ "skillTypeName" : "Language"
1645
+ },
1646
+ "orderId" : "5",
1647
+ "criteria" : {
1648
+ "fieldConditions" : [ {
1649
+ "displayValue" : [ "Malayalam" ],
1650
+ "condition" : "contains",
1651
+ "fieldName" : "Subject",
1652
+ "fieldModule" : "tickets",
1653
+ "value" : [ "Malayalam" ]
1654
+ } ],
1655
+ "pattern" : "1"
1656
+ },
1657
+ "departmentId" : "1000000013248",
1658
+ "description" : "Language is Malayalam",
1659
+ "skillTypeId" : "1000000173013",
1660
+ "createdBy" : "1000000000059",
1661
+ "name" : "Malayalam",
1662
+ "createdTime" : 1595509716093,
1663
+ "modifiedBy" : "1000000000059",
1664
+ "id" : "1000000173145",
1665
+ "status" : "ACTIVE"
1666
+ }
1667
+ }
1668
+ }
1669
+ }
1670
+ },
1671
+ "x-custom-response-attributes" : {
1672
+ "disable-safe-headers" : "[]"
1673
+ }
1674
+ },
1675
+ "agentSkillMappingResponseMultiple" : {
1676
+ "description" : "agentSkillMappingResponseMultiple template definitions",
1677
+ "content" : {
1678
+ "application/json" : {
1679
+ "schema" : {
1680
+ "type" : [ "null", "object" ],
1681
+ "additionalProperties" : false,
1682
+ "properties" : {
1683
+ "data" : {
1684
+ "$ref" : "./Skill.json#/components/schemas/agentSkillMappingResponseArr"
1685
+ }
1686
+ },
1687
+ "required" : [ "data" ]
1688
+ },
1689
+ "examples" : {
1690
+ "Valid responses Definitions" : {
1691
+ "value" : {
1692
+ "data" : [ {
1693
+ "associatedSkills" : [ {
1694
+ "skillName" : "French",
1695
+ "skillId" : "1000000005432",
1696
+ "skillTypeId" : "1000000019013"
1697
+ }, {
1698
+ "skillName" : "Blueprint",
1699
+ "skillId" : "10000000036323",
1700
+ "skillTypeId" : "1000000019025"
1701
+ }, {
1702
+ "skillName" : "Reports",
1703
+ "skillId" : "10000000036323",
1704
+ "skillTypeId" : "1000000019025"
1705
+ } ],
1706
+ "departmentId" : "10000000030987"
1707
+ }, {
1708
+ "associatedSkills" : [ {
1709
+ "skillName" : "Workflow",
1710
+ "skillId" : "1000000005432",
1711
+ "skillTypeId" : "1000000019089"
1712
+ }, {
1713
+ "skillName" : "English",
1714
+ "skillId" : "10000000036323",
1715
+ "skillTypeId" : "100000001342"
1716
+ } ],
1717
+ "departmentId" : "10000000038722"
1718
+ }, {
1719
+ "associatedSkills" : [ {
1720
+ "skillName" : "Malayalam",
1721
+ "skillId" : "1000000059234",
1722
+ "skillTypeId" : "100000001421"
1723
+ }, {
1724
+ "skillName" : "Tamil",
1725
+ "skillId" : "1000000003967",
1726
+ "skillTypeId" : "100000001423"
1727
+ } ],
1728
+ "departmentId" : "10000000030294"
1729
+ } ]
1730
+ }
1731
+ }
1732
+ }
1733
+ }
1734
+ },
1735
+ "x-custom-response-attributes" : {
1736
+ "disable-safe-headers" : "[]"
1737
+ }
1738
+ },
1739
+ "recalculateAndStampSkillJSON" : {
1740
+ "description" : "recalculateAndStampSkillJSON template definitions",
1741
+ "content" : {
1742
+ "application/json" : {
1743
+ "schema" : {
1744
+ "type" : [ "null", "object" ],
1745
+ "additionalProperties" : false,
1746
+ "properties" : {
1747
+ "modifiedTime" : {
1748
+ "type" : [ "string", "null" ],
1749
+ "maxLength" : 100,
1750
+ "minLength" : 0,
1751
+ "pattern" : "(((19|20)\\d\\d)[-/.]{1}(0?[1-9]|1[012])[-/.]{1}(0?[1-9]|[12][0-9]|3[01])(T)([01]?[0-9]|2[0-3]):[0-5]?[0-9]:[0-5]?[0-9]([/.][\\d]{0,3})?(Z))"
1752
+ },
1753
+ "skillsInfo" : {
1754
+ "$ref" : "./Skill.json#/components/schemas/skillsArray"
1755
+ },
1756
+ "modifiedBy" : {
1757
+ "type" : [ "string", "null", "integer" ],
1758
+ "format" : "int64",
1759
+ "pattern" : "([0-9]+)"
1760
+ },
1761
+ "id" : {
1762
+ "type" : [ "string", "null", "integer" ],
1763
+ "format" : "int64",
1764
+ "pattern" : "([0-9]+)"
1765
+ }
1766
+ },
1767
+ "required" : [ "id", "modifiedBy", "modifiedTime", "skillsInfo" ]
1768
+ },
1769
+ "examples" : {
1770
+ "Valid responses Definitions" : {
1771
+ "value" : {
1772
+ "modifiedTime" : 1595576193000,
1773
+ "skillsInfo" : [ {
1774
+ "weightage" : "10",
1775
+ "skillName" : "Middle East",
1776
+ "skillId" : "1000000174138",
1777
+ "skillTypeId" : "1000000173007",
1778
+ "mappingType" : "SYSTEM",
1779
+ "skillTypeName" : "Region"
1780
+ }, {
1781
+ "weightage" : "9",
1782
+ "skillName" : "Asia",
1783
+ "skillId" : "1000000174140",
1784
+ "skillTypeId" : "1000000173007",
1785
+ "mappingType" : "SYSTEM",
1786
+ "skillTypeName" : "Region"
1787
+ } ],
1788
+ "modifiedBy" : "1000000032001",
1789
+ "id" : "1000000170017"
1790
+ }
1791
+ }
1792
+ }
1793
+ }
1794
+ },
1795
+ "x-custom-response-attributes" : {
1796
+ "disable-safe-headers" : "[]"
1797
+ }
1798
+ },
1799
+ "relatedRuleListArray" : {
1800
+ "description" : "relatedRuleListArray template definitions",
1801
+ "content" : {
1802
+ "application/json" : {
1803
+ "schema" : {
1804
+ "type" : [ "null", "object" ],
1805
+ "additionalProperties" : false,
1806
+ "properties" : {
1807
+ "data" : {
1808
+ "$ref" : "./Skill.json#/components/schemas/relatedRulesData"
1809
+ }
1810
+ },
1811
+ "required" : [ "data" ]
1812
+ },
1813
+ "examples" : {
1814
+ "Valid responses Definitions" : {
1815
+ "value" : {
1816
+ "data" : [ {
1817
+ "ruleType" : "SUPERVISE",
1818
+ "ruleName" : "TBA1",
1819
+ "ruleId" : "6000000019012"
1820
+ }, {
1821
+ "ruleType" : "SLA",
1822
+ "ruleName" : "Priority-based SLAs",
1823
+ "ruleId" : "6000000013508"
1824
+ }, {
1825
+ "ruleType" : "SLA",
1826
+ "ruleName" : "Bronze SLAs",
1827
+ "ruleId" : "6000000013514"
1828
+ }, {
1829
+ "ruleType" : "BLUEPRINT",
1830
+ "ruleName" : "Default Blueprint",
1831
+ "ruleId" : "6000000016083"
1832
+ }, {
1833
+ "ruleType" : "BLUEPRINT",
1834
+ "ruleName" : "BH BP",
1835
+ "ruleId" : "6000000018143"
1836
+ }, {
1837
+ "ruleType" : "BLUEPRINT",
1838
+ "ruleName" : "Third Bp",
1839
+ "ruleId" : "6000000023018"
1840
+ } ]
1841
+ }
1842
+ }
1843
+ }
1844
+ }
1845
+ },
1846
+ "x-custom-response-attributes" : {
1847
+ "disable-safe-headers" : "[]"
1848
+ }
1849
+ }
1850
+ },
1851
+ "parameters" : {
1852
+ "skillId" : {
1853
+ "name" : "skillId",
1854
+ "in" : "path",
1855
+ "required" : true,
1856
+ "style" : "simple",
1857
+ "explode" : false,
1858
+ "schema" : {
1859
+ "type" : [ "string", "null", "integer" ],
1860
+ "format" : "int64",
1861
+ "pattern" : "([0-9]+)"
1862
+ }
1863
+ },
1864
+ "agentId" : {
1865
+ "name" : "agentId",
1866
+ "in" : "path",
1867
+ "required" : true,
1868
+ "style" : "simple",
1869
+ "explode" : false,
1870
+ "schema" : {
1871
+ "type" : [ "string", "null", "integer" ],
1872
+ "format" : "int64",
1873
+ "pattern" : "([0-9]+)"
1874
+ }
1875
+ },
1876
+ "departmentId" : {
1877
+ "name" : "departmentId",
1878
+ "in" : "query",
1879
+ "description" : "Department Id",
1880
+ "required" : true,
1881
+ "style" : "form",
1882
+ "explode" : true,
1883
+ "schema" : {
1884
+ "type" : [ "string", "null", "integer" ],
1885
+ "format" : "int64",
1886
+ "description" : "Department Id",
1887
+ "pattern" : "([0-9]+)"
1888
+ }
1889
+ },
1890
+ "limit" : {
1891
+ "name" : "limit",
1892
+ "in" : "query",
1893
+ "description" : "Number of skill to list, @allowed minimum value 1, maximum value 100,default is 100@",
1894
+ "required" : false,
1895
+ "style" : "form",
1896
+ "explode" : true,
1897
+ "schema" : {
1898
+ "type" : [ "string", "null", "integer" ],
1899
+ "format" : "int32",
1900
+ "description" : "Number of skill to list, @allowed minimum value 1, maximum value 100,default is 100@",
1901
+ "minimum" : 1,
1902
+ "pattern" : "([0-9]+)"
1903
+ }
1904
+ },
1905
+ "from" : {
1906
+ "name" : "from",
1907
+ "in" : "query",
1908
+ "description" : "Index number, starting from which the skills must be listed",
1909
+ "required" : false,
1910
+ "style" : "form",
1911
+ "explode" : true,
1912
+ "schema" : {
1913
+ "type" : [ "string", "null", "integer" ],
1914
+ "format" : "int32",
1915
+ "description" : "Index number, starting from which the skills must be listed",
1916
+ "pattern" : "([0-9]+)"
1917
+ }
1918
+ },
1919
+ "ticketId" : {
1920
+ "name" : "ticketId",
1921
+ "in" : "path",
1922
+ "required" : true,
1923
+ "style" : "simple",
1924
+ "explode" : false,
1925
+ "schema" : {
1926
+ "type" : [ "string", "null", "integer" ],
1927
+ "format" : "int64",
1928
+ "pattern" : "([0-9]+)"
1929
+ }
1930
+ }
1931
+ },
1932
+ "requestBodies" : {
1933
+ "reorderskilljson" : {
1934
+ "content" : {
1935
+ "application/json" : {
1936
+ "schema" : {
1937
+ "type" : [ "null", "object" ],
1938
+ "additionalProperties" : false,
1939
+ "properties" : {
1940
+ "skillIds" : {
1941
+ "type" : [ "null", "array" ],
1942
+ "items" : {
1943
+ "type" : [ "string", "null", "integer" ],
1944
+ "format" : "int64",
1945
+ "pattern" : "([0-9]+)"
1946
+ },
1947
+ "maxItems" : 200,
1948
+ "minItems" : 2,
1949
+ "uniqueItems" : true
1950
+ },
1951
+ "departmentId" : {
1952
+ "type" : [ "string", "null", "integer" ],
1953
+ "format" : "int64",
1954
+ "pattern" : "([0-9]+)"
1955
+ }
1956
+ },
1957
+ "required" : [ "departmentId", "skillIds" ]
1958
+ },
1959
+ "examples" : {
1960
+ "Valid requestBody Definitions" : {
1961
+ "value" : {
1962
+ "skillIds" : [ "1000000173121", "1000000173029", "1000000173047", "1000000173097", "1000000173145" ],
1963
+ "departmentId" : "1000000013248"
1964
+ }
1965
+ }
1966
+ }
1967
+ }
1968
+ },
1969
+ "x-custom-request-body-attributes" : {
1970
+ "non-empty" : false,
1971
+ "allow-invalid" : false
1972
+ }
1973
+ },
1974
+ "addSkillJson" : {
1975
+ "content" : {
1976
+ "application/json" : {
1977
+ "schema" : {
1978
+ "type" : [ "null", "object" ],
1979
+ "additionalProperties" : false,
1980
+ "properties" : {
1981
+ "skillTypeId" : {
1982
+ "type" : [ "string", "null", "integer" ],
1983
+ "format" : "int64",
1984
+ "pattern" : "([0-9]+)"
1985
+ },
1986
+ "agentIds" : {
1987
+ "type" : [ "null", "array" ],
1988
+ "items" : {
1989
+ "type" : [ "string", "null", "integer" ],
1990
+ "format" : "int64",
1991
+ "pattern" : "([0-9]+)",
1992
+ "x-custom-parameters-attributes" : [ { } ]
1993
+ },
1994
+ "uniqueItems" : false
1995
+ },
1996
+ "criteria" : {
1997
+ "type" : [ "null", "object" ],
1998
+ "additionalProperties" : false
1999
+ },
2000
+ "name" : {
2001
+ "type" : [ "string", "null" ],
2002
+ "maxLength" : 50,
2003
+ "minLength" : 1,
2004
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
2005
+ },
2006
+ "description" : {
2007
+ "type" : [ "string", "null" ],
2008
+ "maxLength" : 100,
2009
+ "minLength" : 0,
2010
+ "pattern" : "[0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s]*"
2011
+ },
2012
+ "status" : {
2013
+ "type" : [ "string", "null" ],
2014
+ "enum" : [ "ACTIVE", "INACTIVE" ],
2015
+ "maxLength" : 100,
2016
+ "minLength" : 0
2017
+ }
2018
+ },
2019
+ "required" : [ "criteria", "name", "skillTypeId", "status" ]
2020
+ },
2021
+ "examples" : {
2022
+ "Valid requestBody Definitions" : {
2023
+ "value" : {
2024
+ "skillTypeId" : "1000000173001",
2025
+ "criteria" : {
2026
+ "fieldConditions" : [ {
2027
+ "condition" : "is",
2028
+ "fieldName" : "Subject",
2029
+ "fieldModule" : "tickets",
2030
+ "value" : [ "India" ]
2031
+ }, {
2032
+ "condition" : "is",
2033
+ "fieldName" : "Phone",
2034
+ "fieldModule" : "tickets",
2035
+ "value" : [ "987532114" ]
2036
+ } ],
2037
+ "pattern" : "(1or2)"
2038
+ },
2039
+ "name" : "India",
2040
+ "description" : "Country is India",
2041
+ "status" : "ACTIVE"
2042
+ }
2043
+ }
2044
+ }
2045
+ }
2046
+ },
2047
+ "x-custom-request-body-attributes" : {
2048
+ "non-empty" : false,
2049
+ "allow-invalid" : false
2050
+ }
2051
+ },
2052
+ "entitySkillMappingJson" : {
2053
+ "content" : {
2054
+ "application/json" : {
2055
+ "schema" : {
2056
+ "type" : [ "null", "object" ],
2057
+ "additionalProperties" : false,
2058
+ "properties" : {
2059
+ "skillIds" : {
2060
+ "type" : [ "null", "array" ],
2061
+ "items" : {
2062
+ "type" : [ "string", "null", "integer" ],
2063
+ "format" : "int64",
2064
+ "pattern" : "([0-9]+)"
2065
+ },
2066
+ "maxItems" : 30,
2067
+ "minItems" : 0,
2068
+ "uniqueItems" : true
2069
+ },
2070
+ "departmentId" : {
2071
+ "type" : [ "string", "null", "integer" ],
2072
+ "format" : "int64",
2073
+ "pattern" : "([0-9]+)"
2074
+ }
2075
+ },
2076
+ "required" : [ "departmentId", "skillIds" ]
2077
+ },
2078
+ "examples" : {
2079
+ "Valid requestBody Definitions" : {
2080
+ "value" : {
2081
+ "skillIds" : [ "1000000173047", "1000000173121", "1000000173029" ],
2082
+ "departmentId" : "1000000013248"
2083
+ }
2084
+ }
2085
+ }
2086
+ }
2087
+ },
2088
+ "x-custom-request-body-attributes" : {
2089
+ "non-empty" : false,
2090
+ "allow-invalid" : false
2091
+ }
2092
+ },
2093
+ "updateSkillJsonInputWithoutCriteria" : {
2094
+ "content" : {
2095
+ "application/json" : {
2096
+ "schema" : {
2097
+ "type" : [ "null", "object" ],
2098
+ "additionalProperties" : false,
2099
+ "properties" : {
2100
+ "skillTypeId" : {
2101
+ "type" : [ "string", "null", "integer" ],
2102
+ "format" : "int64",
2103
+ "pattern" : "([0-9]+)"
2104
+ },
2105
+ "agentIds" : {
2106
+ "type" : [ "null", "array" ],
2107
+ "items" : {
2108
+ "type" : [ "string", "null", "integer" ],
2109
+ "format" : "int64",
2110
+ "pattern" : "([0-9]+)",
2111
+ "x-custom-parameters-attributes" : [ { } ]
2112
+ },
2113
+ "uniqueItems" : false
2114
+ },
2115
+ "name" : {
2116
+ "type" : [ "string", "null" ],
2117
+ "maxLength" : 50,
2118
+ "minLength" : 1,
2119
+ "pattern" : "([0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s])+"
2120
+ },
2121
+ "description" : {
2122
+ "type" : [ "string", "null" ],
2123
+ "maxLength" : 100,
2124
+ "minLength" : 0,
2125
+ "pattern" : "[0-9a-zA-Z_\\-\\.\\$@\\?\\,\\:\\'\\/\\!\\P{InBasicLatin}\\s]*"
2126
+ },
2127
+ "status" : {
2128
+ "type" : [ "string", "null" ],
2129
+ "enum" : [ "ACTIVE", "INACTIVE" ],
2130
+ "maxLength" : 100,
2131
+ "minLength" : 0
2132
+ }
2133
+ }
2134
+ },
2135
+ "examples" : {
2136
+ "Valid requestBody Definitions" : {
2137
+ "value" : {
2138
+ "name" : "Malayalam",
2139
+ "description" : "Malayali"
2140
+ }
2141
+ }
2142
+ }
2143
+ }
2144
+ },
2145
+ "x-custom-request-body-attributes" : {
2146
+ "non-empty" : false,
2147
+ "allow-invalid" : false
2148
+ }
2149
+ }
2150
+ },
2151
+ "securitySchemes" : {
2152
+ "cookie-auth" : {
2153
+ "$ref" : "../common/Common.json#/components/securitySchemes/cookie-auth"
2154
+ },
2155
+ "org-oauth" : {
2156
+ "$ref" : "../common/Common.json#/components/securitySchemes/org-oauth"
2157
+ },
2158
+ "iam-oauth2-schema" : {
2159
+ "$ref" : "../common/Common.json#/components/securitySchemes/iam-oauth2-schema"
2160
+ }
2161
+ }
2162
+ },
2163
+ "x-entity" : "Skill"
2164
+ }