@webex/contact-center 3.12.0-next.72 → 3.12.0-next.74

package/dist/webex.js

@@ -3,6 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
+var _exportNames = {};
 exports.default = void 0;
 var _merge = _interopRequireDefault(require("lodash/merge"));
 var _webexCore = _interopRequireDefault(require("@webex/webex-core"));
@@ -11,7 +12,18 @@ require("@webex/plugin-authorization");
 require("@webex/internal-plugin-mercury");
 require("@webex/plugin-logger");
 require("@webex/internal-plugin-support");
-require("./index");
+var _index = require("./index");
+Object.keys(_index).forEach(function (key) {
+  if (key === "default" || key === "__esModule") return;
+  if (Object.prototype.hasOwnProperty.call(_exportNames, key)) return;
+  if (key in exports && exports[key] === _index[key]) return;
+  Object.defineProperty(exports, key, {
+    enumerable: true,
+    get: function () {
+      return _index[key];
+    }
+  });
+});
 var _webexConfig = _interopRequireDefault(require("./webex-config"));
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
@@ -29,7 +41,7 @@ if (!global.Buffer) {
  */
 const Webex = _webexCore.default.extend({
   webex: true,
-  version: `3.12.0-next.72`
+  version: `3.12.0-next.74`
 });
 
 /**

package/dist/webex.js.map

@@ -1 +1 @@
-{"version":3,"names":["_merge","_interopRequireDefault","require","_webexCore","_safeBuffer","_webexConfig","e","__esModule","default","global","Buffer","Webex","WebexCore","extend","webex","version","init","attrs","config","merge","_default","exports"],"sources":["webex.js"],"sourcesContent":["import merge from 'lodash/merge';\nimport WebexCore from '@webex/webex-core';\nimport {Buffer} from 'safe-buffer';\nimport '@webex/plugin-authorization';\nimport '@webex/internal-plugin-mercury';\nimport '@webex/plugin-logger';\nimport '@webex/internal-plugin-support';\n\nimport './index';\n\nimport config from './webex-config';\n\n/**\n * Ensures global Buffer is defined, which is required for SDK functionality in some environments.\n * @ignore\n */\nif (!global.Buffer) {\n  global.Buffer = Buffer;\n}\n\n/**\n * Webex SDK class extended from the core SDK.\n * Includes custom configuration and plugin registration for CC (Contact Center) use cases.\n * @ignore\n */\nconst Webex = WebexCore.extend({\n  webex: true,\n  version: PACKAGE_VERSION,\n});\n\n/**\n * Initializes a new Webex instance with merged configuration.\n *\n * @param {Object} [attrs={}] - Initialization attributes.\n * @param {Object} [attrs.config] - Optional custom config to override defaults.\n * @param {Object} [attrs.config.logger] - Logging configuration.\n * @param {string} [attrs.config.logger.level='info'] - Logging level (e.g., 'debug', 'info').\n * @param {string} [attrs.config.logger.bufferLogLevel='log'] - Log buffering level for log uploads.\n * @param {Object} [attrs.config.cc] - Contact Center (CC) specific configurations.\n * @param {boolean} [attrs.config.cc.allowMultiLogin=false] - Whether to allow multiple logins.\n * @param {boolean} [attrs.config.cc.allowAutomatedRelogin=true] - Whether to allow automated re-login.\n * @param {string} [attrs.config.cc.clientType='WebexCCSDK'] - Type of the client.\n * @param {boolean} [attrs.config.cc.isKeepAliveEnabled=false] - Whether to enable keep-alive functionality.\n * @param {boolean} [attrs.config.cc.force=true] - Whether to force specific CC configurations.\n * @param {Object} [attrs.config.cc.metrics] - Metrics configuration for CC.\n * @param {string} [attrs.config.cc.metrics.clientName='WEBEX_JS_SDK'] - Metrics client name.\n * @param {string} [attrs.config.cc.metrics.clientType='WebexCCSDK'] - Metrics client type.\n * @returns {Webex} A new Webex instance.\n *\n * @see {@link https://developer.webex.com/meeting/docs/sdks/webex-meetings-sdk-web-quickstart#webex-object-attribute-reference} - Webex Object Attribute Reference for SDK Configuration.\n *\n * This configuration merges the default `webex-config` with any custom configuration provided as `attrs.config`.\n * The merged configuration governs various SDK behaviors, such as authorization, logging, and CC-specific settings.\n *\n * @example <caption>Basic Usage</caption>\n * import Webex from '@webex/contact-center';\n *\n * // Initialize Webex SDK with default configuration\n * const webex = Webex.init();\n *\n * @example <caption>Custom Configuration</caption>\n * import Webex from '@webex/contact-center';\n *\n * const customConfig = {\n *   logger: {\n *     level: 'debug', // Enable debug logging\n *     bufferLogLevel: 'log', // Used for upload logs\n *   },\n *   credentials: {\n *     client_id: 'your-client-id', // Replace with your Webex application's client ID\n *     client_secret: 'your-client-secret', // Replace with your Webex application's client secret\n *     redirect_uri: 'https://your-redirect-uri', // Replace with your app's redirect URI\n *   },\n *   cc: {\n *     allowMultiLogin: false, // Disallow multiple logins\n *     allowAutomatedRelogin: true, // Enable automated re-login\n *     clientType: 'WebexCCSDK', // Specify the Contact Center client type\n *     isKeepAliveEnabled: false, // Disable keep-alive functionality\n *     force: true, // Force CC-specific configurations\n *     metrics: {\n *       clientName: 'WEBEX_JS_SDK', // Metrics client name\n *       clientType: 'WebexCCSDK', // Metrics client type\n *     },\n *   },\n * };\n *\n * // Initialize Webex SDK with custom configuration\n * const webex = Webex.init({ config: customConfig });\n */\nWebex.init = function init(attrs = {}) {\n  attrs.config = merge({}, config, attrs.config);\n\n  return new Webex(attrs);\n};\n\nexport default Webex;\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,WAAA,GAAAF,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AAEAA,OAAA;AAEA,IAAAG,YAAA,GAAAJ,sBAAA,CAAAC,OAAA;AAAoC,SAAAD,uBAAAK,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAEpC;AACA;AACA;AACA;AACA,IAAI,CAACG,MAAM,CAACC,MAAM,EAAE;EAClBD,MAAM,CAACC,MAAM,GAAGA,kBAAM;AACxB;;AAEA;AACA;AACA;AACA;AACA;AACA,MAAMC,KAAK,GAAGC,kBAAS,CAACC,MAAM,CAAC;EAC7BC,KAAK,EAAE,IAAI;EACXC,OAAO;AACT,CAAC,CAAC;;AAEF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACAJ,KAAK,CAACK,IAAI,GAAG,SAASA,IAAIA,CAACC,KAAK,GAAG,CAAC,CAAC,EAAE;EACrCA,KAAK,CAACC,MAAM,GAAG,IAAAC,cAAK,EAAC,CAAC,CAAC,EAAED,oBAAM,EAAED,KAAK,CAACC,MAAM,CAAC;EAE9C,OAAO,IAAIP,KAAK,CAACM,KAAK,CAAC;AACzB,CAAC;AAAC,IAAAG,QAAA,GAAAC,OAAA,CAAAb,OAAA,GAEaG,KAAK","ignoreList":[]}
+{"version":3,"names":["_merge","_interopRequireDefault","require","_webexCore","_safeBuffer","_index","Object","keys","forEach","key","prototype","hasOwnProperty","call","_exportNames","exports","defineProperty","enumerable","get","_webexConfig","e","__esModule","default","global","Buffer","Webex","WebexCore","extend","webex","version","init","attrs","config","merge","_default"],"sources":["webex.js"],"sourcesContent":["import merge from 'lodash/merge';\nimport WebexCore from '@webex/webex-core';\nimport {Buffer} from 'safe-buffer';\nimport '@webex/plugin-authorization';\nimport '@webex/internal-plugin-mercury';\nimport '@webex/plugin-logger';\nimport '@webex/internal-plugin-support';\n\nimport './index';\n\nimport config from './webex-config';\n\nexport * from './index';\n\n/**\n * Ensures global Buffer is defined, which is required for SDK functionality in some environments.\n * @ignore\n */\nif (!global.Buffer) {\n  global.Buffer = Buffer;\n}\n\n/**\n * Webex SDK class extended from the core SDK.\n * Includes custom configuration and plugin registration for CC (Contact Center) use cases.\n * @ignore\n */\nconst Webex = WebexCore.extend({\n  webex: true,\n  version: PACKAGE_VERSION,\n});\n\n/**\n * Initializes a new Webex instance with merged configuration.\n *\n * @param {Object} [attrs={}] - Initialization attributes.\n * @param {Object} [attrs.config] - Optional custom config to override defaults.\n * @param {Object} [attrs.config.logger] - Logging configuration.\n * @param {string} [attrs.config.logger.level='info'] - Logging level (e.g., 'debug', 'info').\n * @param {string} [attrs.config.logger.bufferLogLevel='log'] - Log buffering level for log uploads.\n * @param {Object} [attrs.config.cc] - Contact Center (CC) specific configurations.\n * @param {boolean} [attrs.config.cc.allowMultiLogin=false] - Whether to allow multiple logins.\n * @param {boolean} [attrs.config.cc.allowAutomatedRelogin=true] - Whether to allow automated re-login.\n * @param {string} [attrs.config.cc.clientType='WebexCCSDK'] - Type of the client.\n * @param {boolean} [attrs.config.cc.isKeepAliveEnabled=false] - Whether to enable keep-alive functionality.\n * @param {boolean} [attrs.config.cc.force=true] - Whether to force specific CC configurations.\n * @param {Object} [attrs.config.cc.metrics] - Metrics configuration for CC.\n * @param {string} [attrs.config.cc.metrics.clientName='WEBEX_JS_SDK'] - Metrics client name.\n * @param {string} [attrs.config.cc.metrics.clientType='WebexCCSDK'] - Metrics client type.\n * @returns {Webex} A new Webex instance.\n *\n * @see {@link https://developer.webex.com/meeting/docs/sdks/webex-meetings-sdk-web-quickstart#webex-object-attribute-reference} - Webex Object Attribute Reference for SDK Configuration.\n *\n * This configuration merges the default `webex-config` with any custom configuration provided as `attrs.config`.\n * The merged configuration governs various SDK behaviors, such as authorization, logging, and CC-specific settings.\n *\n * @example <caption>Basic Usage</caption>\n * import Webex from '@webex/contact-center';\n *\n * // Initialize Webex SDK with default configuration\n * const webex = Webex.init();\n *\n * @example <caption>Custom Configuration</caption>\n * import Webex from '@webex/contact-center';\n *\n * const customConfig = {\n *   logger: {\n *     level: 'debug', // Enable debug logging\n *     bufferLogLevel: 'log', // Used for upload logs\n *   },\n *   credentials: {\n *     client_id: 'your-client-id', // Replace with your Webex application's client ID\n *     client_secret: 'your-client-secret', // Replace with your Webex application's client secret\n *     redirect_uri: 'https://your-redirect-uri', // Replace with your app's redirect URI\n *   },\n *   cc: {\n *     allowMultiLogin: false, // Disallow multiple logins\n *     allowAutomatedRelogin: true, // Enable automated re-login\n *     clientType: 'WebexCCSDK', // Specify the Contact Center client type\n *     isKeepAliveEnabled: false, // Disable keep-alive functionality\n *     force: true, // Force CC-specific configurations\n *     metrics: {\n *       clientName: 'WEBEX_JS_SDK', // Metrics client name\n *       clientType: 'WebexCCSDK', // Metrics client type\n *     },\n *   },\n * };\n *\n * // Initialize Webex SDK with custom configuration\n * const webex = Webex.init({ config: customConfig });\n */\nWebex.init = function init(attrs = {}) {\n  attrs.config = merge({}, config, attrs.config);\n\n  return new Webex(attrs);\n};\n\nexport default Webex;\n"],"mappings":";;;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,UAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,WAAA,GAAAF,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AACAA,OAAA;AAEA,IAAAG,MAAA,GAAAH,OAAA;AAIAI,MAAA,CAAAC,IAAA,CAAAF,MAAA,EAAAG,OAAA,WAAAC,GAAA;EAAA,IAAAA,GAAA,kBAAAA,GAAA;EAAA,IAAAH,MAAA,CAAAI,SAAA,CAAAC,cAAA,CAAAC,IAAA,CAAAC,YAAA,EAAAJ,GAAA;EAAA,IAAAA,GAAA,IAAAK,OAAA,IAAAA,OAAA,CAAAL,GAAA,MAAAJ,MAAA,CAAAI,GAAA;EAAAH,MAAA,CAAAS,cAAA,CAAAD,OAAA,EAAAL,GAAA;IAAAO,UAAA;IAAAC,GAAA,WAAAA,CAAA;MAAA,OAAAZ,MAAA,CAAAI,GAAA;IAAA;EAAA;AAAA;AAFA,IAAAS,YAAA,GAAAjB,sBAAA,CAAAC,OAAA;AAAoC,SAAAD,uBAAAkB,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAIpC;AACA;AACA;AACA;AACA,IAAI,CAACG,MAAM,CAACC,MAAM,EAAE;EAClBD,MAAM,CAACC,MAAM,GAAGA,kBAAM;AACxB;;AAEA;AACA;AACA;AACA;AACA;AACA,MAAMC,KAAK,GAAGC,kBAAS,CAACC,MAAM,CAAC;EAC7BC,KAAK,EAAE,IAAI;EACXC,OAAO;AACT,CAAC,CAAC;;AAEF;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACAJ,KAAK,CAACK,IAAI,GAAG,SAASA,IAAIA,CAACC,KAAK,GAAG,CAAC,CAAC,EAAE;EACrCA,KAAK,CAACC,MAAM,GAAG,IAAAC,cAAK,EAAC,CAAC,CAAC,EAAED,oBAAM,EAAED,KAAK,CAACC,MAAM,CAAC;EAE9C,OAAO,IAAIP,KAAK,CAACM,KAAK,CAAC;AACzB,CAAC;AAAC,IAAAG,QAAA,GAAAnB,OAAA,CAAAO,OAAA,GAEaG,KAAK","ignoreList":[]}

package/package.json

@@ -33,7 +33,7 @@
   },
   "scripts": {
     "build:src": "webex-legacy-tools build -dest \"./dist\" -src \"./src\" -js -ts -maps && yarn build",
-    "build": " yarn workspace @webex/calling run build:src && yarn run -T tsc --declaration true --declarationDir ./dist/types",
+    "build": " yarn workspace @webex/calling run build:src && yarn exec tsc --declaration true --declarationDir ./dist/types",
     "fix:lint": "eslint 'src/**/*.ts' --fix",
     "build:docs": "typedoc --out ../../../docs/wxcc",
     "fix:prettier": "prettier \"src/**/*.ts\" --write",
@@ -45,15 +45,17 @@
   },
   "dependencies": {
     "@types/platform": "1.3.4",
-    "@webex/calling": "3.12.0-next.63",
-    "@webex/internal-plugin-mercury": "3.12.0-next.26",
-    "@webex/internal-plugin-metrics": "3.12.0-next.25",
-    "@webex/internal-plugin-support": "3.12.0-next.27",
-    "@webex/plugin-authorization": "3.12.0-next.25",
-    "@webex/plugin-logger": "3.12.0-next.25",
-    "@webex/webex-core": "3.12.0-next.25",
+    "@webex/calling": "3.12.0-next.65",
+    "@webex/internal-plugin-mercury": "3.12.0-next.27",
+    "@webex/internal-plugin-metrics": "3.12.0-next.26",
+    "@webex/internal-plugin-support": "3.12.0-next.28",
+    "@webex/plugin-authorization": "3.12.0-next.26",
+    "@webex/plugin-logger": "3.12.0-next.26",
+    "@webex/webex-core": "3.12.0-next.26",
     "jest-html-reporters": "3.0.11",
-    "lodash": "^4.17.21"
+    "lodash": "^4.17.21",
+    "uuid": "^3.3.2",
+    "xstate": "5.24.0"
   },
   "devDependencies": {
     "@babel/core": "^7.22.11",
@@ -65,7 +67,8 @@
     "@webex/eslint-config-legacy": "0.0.0",
     "@webex/jest-config-legacy": "0.0.0",
     "@webex/legacy-tools": "0.0.0",
-    "@webex/test-helper-mock-webex": "3.12.0-next.4",
+    "@webex/test-helper-mock-webex": "3.12.0-next.5",
+    "@xstate/inspect": "^0.8.0",
     "eslint": "^8.24.0",
     "eslint-config-airbnb-base": "15.0.0",
     "eslint-config-prettier": "8.3.0",
@@ -78,7 +81,7 @@
     "jest-junit": "13.0.0",
     "prettier": "2.5.1",
     "typedoc": "^0.25.0",
-    "typescript": "4.9.5"
+    "typescript": "5.4.5"
   },
-  "version": "3.12.0-next.72"
+  "version": "3.12.0-next.74"
 }

package/src/cc.ts

@@ -25,6 +25,7 @@ import {
   UploadLogsResponse,
   UpdateDeviceTypeResponse,
   GenericError,
+  ConfigFlags,
 } from './types';
 import {
   READY,
@@ -325,7 +326,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
    * });
    * ```
    */
-  private queue: Queue;
+  public queue: Queue;
 
   /**
    * API instance for AI Assistant operations such as transcript controls.
@@ -378,7 +379,8 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
         this.apiAIAssistant,
         this.services.contact,
         this.webCallingService,
-        this.services.webSocketManager
+        this.services.webSocketManager,
+        this.services.rtdWebSocketManager
       );
       this.incomingTaskListener();
 
@@ -411,6 +413,16 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
     this.trigger(TASK_EVENTS.TASK_HYDRATE, task);
   };
 
+  /**
+   * Handles multi-login hydrate events for SDK instances without Mobius registration
+   * @private
+   * @param {ITask} task The task object associated with the multi-login hydrate
+   */
+  private handleTaskMultiLoginHydrate = (task: ITask) => {
+    // @ts-ignore
+    this.trigger(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, task);
+  };
+
   /**
    * Handles task merged events when tasks are combined eg: EPDN merge/transfer
    * @private
@@ -431,18 +443,8 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
     this.trigger(TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION, task);
   };
 
-  /**
-   * Handles multi-login hydrate events emitted when browser login accepts an incoming call.
-   * @private
-   * @param {ITask} task The task object associated with multi-login hydrate
-   */
-  private handleTaskMultiLoginHydrate = (task: ITask) => {
-    // @ts-ignore
-    this.trigger(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, task);
-  };
-
-  private handleRTDWebsocketMessage = (payload: string) => {
-    this.taskManager.handleRealtimeWebsocketEvent(payload);
+  private handleRTDWebsocketMessage = (event: string) => {
+    this.taskManager.handleRealtimeWebsocketEvent(event);
   };
 
   /**
@@ -453,8 +455,8 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
   private incomingTaskListener() {
     this.taskManager.on(TASK_EVENTS.TASK_INCOMING, this.handleIncomingTask);
     this.taskManager.on(TASK_EVENTS.TASK_HYDRATE, this.handleTaskHydrate);
-    this.taskManager.on(TASK_EVENTS.TASK_MERGED, this.handleTaskMerged);
     this.taskManager.on(TASK_EVENTS.TASK_MULTI_LOGIN_HYDRATE, this.handleTaskMultiLoginHydrate);
+    this.taskManager.on(TASK_EVENTS.TASK_MERGED, this.handleTaskMerged);
     this.taskManager.on(
       TASK_EVENTS.TASK_CAMPAIGN_PREVIEW_RESERVATION,
       this.handleCampaignPreviewReservation
@@ -619,6 +621,9 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
       if (!this.services.webSocketManager.isSocketClosed) {
         this.services.webSocketManager.close(false, 'Unregistering the SDK');
       }
+      if (this.services.rtdWebSocketManager && !this.services.rtdWebSocketManager.isSocketClosed) {
+        this.services.rtdWebSocketManager.close(false, 'Unregistering the SDK');
+      }
 
       if (this.services.rtdWebSocketManager && !this.services.rtdWebSocketManager.isSocketClosed) {
         this.services.rtdWebSocketManager.close(false, 'Unregistering the RTD websocket');
@@ -737,30 +742,6 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
     }
   }
 
-  /**
-   * Checks whether WebRTC registration should be skipped by config.
-   * @returns {boolean}
-   * @private
-   */
-  private isWebRTCRegistrationDisabled(): boolean {
-    return this.$config?.disableWebRTCRegistration === true;
-  }
-
-  /**
-   * Validates contact-center plugin configuration before service initialization
-   * @private
-   */
-  private validatePluginConfig(): void {
-    if (
-      this.$config?.disableWebRTCRegistration === true &&
-      this.$config?.allowMultiLogin === false
-    ) {
-      throw new Error(
-        'Invalid Contact Center configuration: disableWebRTCRegistration cannot be true when allowMultiLogin is false. Enable allowMultiLogin or allow WebRTC registration so an SDK instance can receive Mobius/WebRTC task events.'
-      );
-    }
-  }
-
   /**
    * Connects to the websocket and fetches the agent profile
    * @returns {Promise<Profile>} Agent profile information
@@ -788,19 +769,34 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
         method: METHODS.CONNECT_WEBSOCKET,
       });
 
+      const configFlags: ConfigFlags = {
+        isEndTaskEnabled: this.agentConfig.isEndTaskEnabled,
+        isEndConsultEnabled: this.agentConfig.isEndConsultEnabled,
+        webRtcEnabled: this.agentConfig.webRtcEnabled,
+        autoWrapup: this.agentConfig.wrapUpData?.wrapUpProps?.autoWrapup ?? false,
+        aiFeature: this.agentConfig.aiFeature,
+      };
+      this.taskManager.setConfigFlags(configFlags);
       // TODO: Make profile a singleton to make it available throughout app/sdk so we dont need to inject info everywhere
       this.taskManager.setWrapupData(this.agentConfig.wrapUpData);
       this.taskManager.setAgentId(this.agentConfig.agentId);
       this.taskManager.setWebRtcEnabled(this.agentConfig.webRtcEnabled);
       this.apiAIAssistant.setAIFeatureFlags(this.agentConfig.aiFeature);
 
-      if (this.agentConfig.aiFeature?.realtimeTranscripts?.enable) {
-        LoggerProxy.log('Connecting to RTD websocket', {
+      /**
+       * RTD websocket currently supports realtime transcripts and suggested responses.
+       * Extend this condition when additional AI RTD features are introduced.
+       */
+      if (
+        this.agentConfig.aiFeature?.realtimeTranscripts?.enable ||
+        this.agentConfig.aiFeature?.suggestedResponses?.enable
+      ) {
+        LoggerProxy.info('Connecting to RTD websocket', {
           module: CC_FILE,
           method: METHODS.CONNECT_WEBSOCKET,
         });
 
-        await this.services.rtdWebSocketManager
+        this.services.rtdWebSocketManager
           .initWebSocket({
             body: this.getConnectionConfig(),
             resource: RTD_SUBSCRIBE_API,
@@ -813,7 +809,7 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
             this.services.rtdWebSocketManager.on('message', this.handleRTDWebsocketMessage);
           })
           .catch((error) => {
-            LoggerProxy.error(`Error during RTD websocket setup: ${error}`, {
+            LoggerProxy.error(`Error connecting to RTD websocket ${error}`, {
               module: CC_FILE,
               method: METHODS.CONNECT_WEBSOCKET,
             });
@@ -1324,6 +1320,30 @@ export default class ContactCenter extends WebexPlugin implements IContactCenter
     }
   };
 
+  /**
+   * Checks whether Mobius/WebRTC registration should be skipped by config
+   * @returns {boolean} True when browser WebRTC registration is disabled
+   * @private
+   */
+  private isWebRTCRegistrationDisabled(): boolean {
+    return this.$config?.disableWebRTCRegistration === true;
+  }
+
+  /**
+   * Validates contact-center plugin configuration before service initialization
+   * @private
+   */
+  private validatePluginConfig(): void {
+    if (
+      this.$config?.disableWebRTCRegistration === true &&
+      this.$config?.allowMultiLogin === false
+    ) {
+      throw new Error(
+        'Invalid Contact Center configuration: disableWebRTCRegistration cannot be true when allowMultiLogin is false. Enable allowMultiLogin or allow WebRTC registration so an SDK instance can receive Mobius/WebRTC task events.'
+      );
+    }
+  }
+
   /**
    * Initializes event listeners for the Contact Center service
    * Sets up handlers for connection state changes and other core events

package/src/config.ts

@@ -25,6 +25,12 @@ export default {
      * @default true
      */
     allowAutomatedRelogin: true,
+    /**
+     * Whether to skip Mobius/WebRTC registration for browser login flows.
+     * @type {boolean}
+     * @default false
+     */
+    disableWebRTCRegistration: false,
     /**
      * The type of client making the connection.
      * @type {string}

package/src/constants.ts

@@ -42,17 +42,30 @@ export const METHODS = {
   HANDLE_DEVICE_TYPE: 'handleDeviceType',
   START_OUTDIAL: 'startOutdial',
   GET_QUEUES: 'getQueues',
-  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',
   UPLOAD_LOGS: 'uploadLogs',
   UPDATE_AGENT_PROFILE: 'updateAgentProfile',
   GET_DEVICE_ID: 'getDeviceId',
   HANDLE_INCOMING_TASK: 'handleIncomingTask',
   HANDLE_TASK_HYDRATE: 'handleTaskHydrate',
   INCOMING_TASK_LISTENER: 'incomingTaskListener',
+  ACCEPT: 'accept',
+  REJECT: 'decline',
+  HOLD: 'hold',
+  RESUME: 'resume',
+  HOLD_RESUME: 'holdResume',
+  TRANSFER_CALL: 'transfer',
+  CONSULT_TRANSFER: 'consultTransfer',
+  CONSULT_CONFERENCE: 'consultConference',
+  EXIT_CONFERENCE: 'exitConference',
+  TRANSFER_CONFERENCE: 'transferConference',
+  TOGGLE_MUTE: 'toggleMute',
+  COMPLETE_TRANSFER: 'completeTransfer',
+  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',
   ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',
   SKIP_PREVIEW_CONTACT: 'skipPreviewContact',
   REMOVE_PREVIEW_CONTACT: 'removePreviewContact',
   GET_BASE_URL: 'getBaseUrl',
   SEND_EVENT: 'sendEvent',
+  GET_SUGGESTED_RESPONSE: 'getSuggestedResponse',
   FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',
 };

package/src/index.ts

@@ -13,18 +13,17 @@ import ContactCenter from './cc';
  */
 export {default as ContactCenter} from './cc';
 
-// Service exports
 /**
- * Task class represents a contact center task that can be managed by an agent
+ * Agent routing service for Contact Center operations
  * @category Services
  */
-export {default as Task} from './services/task';
+export {default as routingAgent} from './services/agent';
 
 /**
- * Agent routing service for Contact Center operations
+ * Task class represents a contact center task that can be managed by an agent
  * @category Services
  */
-export {default as routingAgent} from './services/agent';
+export {default as Task} from './services/task/Task';
 
 // API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)
 export {default as AddressBook} from './services/AddressBook';
@@ -125,6 +124,8 @@ export type {
 /** Task related types */
 export type {
   AgentContact,
+  /** Event emitter contract for task consumers (no @types/node needed) */
+  IEventEmitter,
   /** Task interface */
   ITask,
   Interaction,
@@ -139,8 +140,16 @@ export type {
   TransferPayLoad,
   ResumeRecordingPayload,
   WrapupPayLoad,
+  /** UI control types for task buttons */
+  InteractionUIControls,
+  TaskUILeg,
+  TaskUIControls,
+  TaskUIControlState,
 } from './services/task/types';
 
+/** UI controls utilities */
+export {getDefaultUIControls} from './services/task/state-machine/uiControlsComputer';
+
 /** Agent related types */
 export type {
   /** State change interface */