@webex/contact-center 3.12.0-next.72 → 3.12.0-next.74

package/dist/services/core/Utils.js.map

@@ -1 +1 @@
-{"version":3,"names":["Err","_interopRequireWildcard","require","_types","_loggerProxy","_interopRequireDefault","_WebexRequest","_types2","_constants","e","__esModule","default","t","WeakMap","r","n","o","i","f","__proto__","has","get","set","hasOwnProperty","call","Object","defineProperty","getOwnPropertyDescriptor","getCommonErrorDetails","errObj","trackingId","headers","trackingid","TrackingID","msg","body","isEntryPointOrEpdn","destAgentType","getAgentActionTypeFromTask","taskData","destinationType","isDialNumber","isEntryPointVariant","stripDialPlanChars","input","strippedChars","charsToStrip","Set","split","filter","c","join","exports","isValidDialNumber","dialPlanEntries","LoggerProxy","warn","module","method","length","log","some","entry","sanitizedInput","regex","RegExp","test","name","getStationLoginErrorData","failure","loginOption","duplicateLocationMessage","LoginOption","EXTENSION","AGENT_DN","errorCodeMessageMap","DUPLICATE_LOCATION","message","fieldName","INVALID_DIAL_NUMBER","defaultMessage","defaultFieldName","reason","data","getErrorDetails","error","methodName","moduleName","errData","details","WebexRequest","getInstance","uploadLogs","correlationId","err","Error","generateTaskErrorObject","errorMsg","fallbackMessage","errorMessage","errorType","errorData","reasonCode","createErrDetailsObject","Details","getConsultedAgentId","media","agentId","consultParticipants","consultedParticipantId","keys","forEach","key","mType","STATE_CONSULT","participants","includes","id","find","participant","getDestAgentIdForCBT","interaction","consultingAgent","destAgentIdForCBT","foundEntry","entries","pType","toLowerCase","PARTICIPANT_TYPES","DN","type","AGENT","dn","calculateDestAgentId","destAgentIdCBT","EP_DN","epId","calculateDestType","destinationaegntId","undefined","CONSULT_TRANSFER_DESTINATION_TYPE","DIALNUMBER","ENTRYPOINT","deriveConsultTransferDestinationType","agentActionType"],"sources":["Utils.ts"],"sourcesContent":["import * as Err from './Err';\nimport {LoginOption, WebexRequestPayload} from '../../types';\nimport {Failure, AugmentedError} from './GlobalTypes';\nimport LoggerProxy from '../../logger-proxy';\nimport WebexRequest from './WebexRequest';\nimport {\n  TaskData,\n  ConsultTransferPayLoad,\n  CONSULT_TRANSFER_DESTINATION_TYPE,\n  Interaction,\n} from '../task/types';\nimport {PARTICIPANT_TYPES, STATE_CONSULT} from './constants';\nimport {DialPlan} from '../config/types';\n\n/**\n * Extracts common error details from a Webex request payload.\n *\n * @param errObj - The Webex request payload object.\n * @returns An object containing the tracking ID and message body.\n * @private\n * @ignore\n */\nconst getCommonErrorDetails = (errObj: WebexRequestPayload) => {\n  return {\n    trackingId: errObj?.headers?.trackingid || errObj?.headers?.TrackingID,\n    msg: errObj?.body,\n  };\n};\n\n/**\n * Checks if the destination type represents an entry point variant (EPDN or ENTRYPOINT).\n */\nconst isEntryPointOrEpdn = (destAgentType?: string): boolean => {\n  return destAgentType === 'EPDN' || destAgentType === 'ENTRYPOINT';\n};\n\n/**\n * Determines if the task involves dialing a number based on the destination type.\n * Returns 'DIAL_NUMBER' for dial-related destinations, empty string otherwise.\n */\nconst getAgentActionTypeFromTask = (taskData?: TaskData): 'DIAL_NUMBER' | '' => {\n  const destAgentType = taskData?.destinationType;\n\n  // Check if destination requires dialing: direct dial number or entry point variants\n  const isDialNumber = destAgentType === 'DN';\n  const isEntryPointVariant = isEntryPointOrEpdn(destAgentType);\n\n  // If the destination type is a dial number or an entry point variant, return 'DIAL_NUMBER'\n  return isDialNumber || isEntryPointVariant ? 'DIAL_NUMBER' : '';\n};\n\n/**\n * Strips characters defined in the dial plan entry from the input string.\n *\n * @param input - The dial number to sanitize\n * @param strippedChars - String of characters to remove from the input\n * @returns The sanitized input with specified characters removed\n */\nexport const stripDialPlanChars = (input: string, strippedChars: string): string => {\n  if (!strippedChars) {\n    return input;\n  }\n\n  const charsToStrip = new Set(strippedChars.split(''));\n\n  return input\n    .split('')\n    .filter((c) => !charsToStrip.has(c))\n    .join('');\n};\n\n/**\n * Validates a dial number against the provided dial plan regex patterns.\n * A number is valid if it matches at least one regex pattern in the dial plans.\n * Skips validation when no dial plan entries are configured, deferring to the server.\n *\n * @param input - The dial number to validate\n * @param dialPlanEntries - Array of dial plan entries containing regex patterns\n * @returns true if the input matches at least one dial plan regex pattern or no entries are configured, false otherwise\n */\nexport const isValidDialNumber = (\n  input: string,\n  dialPlanEntries: DialPlan['dialPlanEntity']\n): boolean => {\n  if (!input) {\n    LoggerProxy.warn('Dial number is empty or undefined.', {\n      module: 'Utils',\n      method: 'isValidDialNumber',\n    });\n\n    return false;\n  }\n\n  if (!dialPlanEntries || dialPlanEntries.length === 0) {\n    LoggerProxy.log(\n      'No dial plan entries found. Skipping client-side validation, deferring to server.',\n      {module: 'Utils', method: 'isValidDialNumber'}\n    );\n\n    return true;\n  }\n\n  return dialPlanEntries.some((entry) => {\n    try {\n      const sanitizedInput = stripDialPlanChars(input, entry.strippedChars);\n      const regex = new RegExp(entry.regex);\n\n      return regex.test(sanitizedInput);\n    } catch (e) {\n      LoggerProxy.warn(`Failed to validate dial number against entry \"${entry.name}\": ${e}`, {\n        module: 'Utils',\n        method: 'isValidDialNumber',\n      });\n\n      return false;\n    }\n  });\n};\n\nexport const getStationLoginErrorData = (failure: Failure, loginOption: LoginOption) => {\n  let duplicateLocationMessage = 'This value is already in use';\n\n  if (loginOption === LoginOption.EXTENSION) {\n    duplicateLocationMessage = 'This extension is already in use';\n  }\n\n  if (loginOption === LoginOption.AGENT_DN) {\n    duplicateLocationMessage =\n      'Dial number is in use. Try a different one. For help, reach out to your administrator or support team.';\n  }\n\n  const errorCodeMessageMap = {\n    DUPLICATE_LOCATION: {\n      message: duplicateLocationMessage,\n      fieldName: loginOption,\n    },\n    INVALID_DIAL_NUMBER: {\n      message:\n        'Enter a valid dial number. For help, reach out to your administrator or support team.',\n      fieldName: loginOption,\n    },\n  };\n\n  const defaultMessage = 'An error occurred while logging in to the station';\n  const defaultFieldName = 'generic';\n\n  const reason = failure?.data?.reason || '';\n\n  return {\n    message: errorCodeMessageMap[reason]?.message || defaultMessage,\n    fieldName: errorCodeMessageMap[reason]?.fieldName || defaultFieldName,\n  };\n};\n\n/**\n * Extracts error details and logs the error. Also uploads logs for the error unless it is a silent relogin agent not found error.\n *\n * @param error - The error object, expected to have a `details` property of type Failure.\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns An object containing the error instance and the reason string.\n * @public\n * @example\n * const details = getErrorDetails(error, 'fetchData', 'DataModule');\n * if (details.error) { handleError(details.error); }\n * @ignore\n */\nexport const getErrorDetails = (error: any, methodName: string, moduleName: string) => {\n  let errData = {message: '', fieldName: ''};\n\n  const failure = error.details as Failure;\n  const reason = failure?.data?.reason ?? `Error while performing ${methodName}`;\n\n  if (!(reason === 'AGENT_NOT_FOUND' && methodName === 'silentRelogin')) {\n    LoggerProxy.error(`${methodName} failed with reason: ${reason}`, {\n      module: moduleName,\n      method: methodName,\n      trackingId: failure?.trackingId,\n    });\n    // we can add more conditions here if not needed for specific cases eg: silentReLogin\n    WebexRequest.getInstance().uploadLogs({\n      correlationId: failure?.trackingId,\n    });\n  }\n\n  if (methodName === 'stationLogin') {\n    errData = getStationLoginErrorData(failure, error.loginOption);\n\n    LoggerProxy.error(\n      `${methodName} failed with reason: ${reason}, message: ${errData.message}, fieldName: ${errData.fieldName}`,\n      {\n        module: moduleName,\n        method: methodName,\n        trackingId: failure?.trackingId,\n      }\n    );\n  }\n\n  const err = new Error(reason ?? `Error while performing ${methodName}`);\n  // @ts-ignore - add custom property to the error object for backward compatibility\n  err.data = errData;\n\n  return {\n    error: err,\n    reason,\n  };\n};\n\n/**\n * Extracts error details from task API errors and logs them. Also uploads logs for the error.\n * This handles the specific error format returned by task API calls.\n *\n * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns AugmentedError containing structured error details on err.data for metrics and logging\n * @public\n * @example\n * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');\n * throw taskError.error;\n * @ignore\n */\nexport const generateTaskErrorObject = (\n  error: any,\n  methodName: string,\n  moduleName: string\n): AugmentedError => {\n  const trackingId = error?.details?.trackingId || error?.trackingId || '';\n  const errorMsg = error?.details?.msg;\n\n  const fallbackMessage =\n    (error && typeof error.message === 'string' && error.message) ||\n    `Error while performing ${methodName}`;\n  const errorMessage = errorMsg?.errorMessage || fallbackMessage;\n  const errorType =\n    errorMsg?.errorType ||\n    (error && typeof error.name === 'string' && error.name) ||\n    'Unknown Error';\n  const errorData = errorMsg?.errorData || '';\n  const reasonCode = errorMsg?.reasonCode || 0;\n\n  // Log and upload for Task API formatted errors\n  LoggerProxy.error(`${methodName} failed: ${errorMessage} (${errorType})`, {\n    module: moduleName,\n    method: methodName,\n    trackingId,\n  });\n  WebexRequest.getInstance().uploadLogs({\n    correlationId: trackingId,\n  });\n\n  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;\n  const err: AugmentedError = new Error(reason);\n  err.data = {\n    message: errorMessage,\n    errorType,\n    errorData,\n    reasonCode,\n    trackingId,\n  };\n\n  return err;\n};\n\n/**\n * Creates an error details object suitable for use with the Err.Details class.\n *\n * @param errObj - The Webex request payload object.\n * @returns An instance of Err.Details with the generic failure message and extracted details.\n * @public\n * @example\n * const errDetails = createErrDetailsObject(webexRequestPayload);\n * @ignore\n */\nexport const createErrDetailsObject = (errObj: WebexRequestPayload) => {\n  const details = getCommonErrorDetails(errObj);\n\n  return new Err.Details('Service.reqs.generic.failure', details);\n};\n\n/**\n * Gets the consulted agent ID from the media object by finding the agent\n * in the consult media participants (excluding the current agent).\n *\n * @param media - The media object from the interaction\n * @param agentId - The current agent's ID to exclude from the search\n * @returns The consulted agent ID, or empty string if none found\n */\nexport const getConsultedAgentId = (media: Interaction['media'], agentId: string): string => {\n  let consultParticipants: string[] = [];\n  let consultedParticipantId = '';\n\n  Object.keys(media).forEach((key) => {\n    if (media[key].mType === STATE_CONSULT) {\n      consultParticipants = media[key].participants;\n    }\n  });\n\n  if (consultParticipants.includes(agentId)) {\n    const id = consultParticipants.find((participant) => participant !== agentId);\n    consultedParticipantId = id || consultedParticipantId;\n  }\n\n  return consultedParticipantId;\n};\n\n/**\n * Gets the destination agent ID for CBT (Capacity Based Team) scenarios.\n * CBT refers to teams created in Control Hub with capacity-based routing\n * (as opposed to agent-based routing). This handles cases where the consulted\n * participant is not directly in participants but can be found by matching\n * the dial number (dn).\n *\n * @param interaction - The interaction object\n * @param consultingAgent - The consulting agent identifier\n * @returns The destination agent ID for CBT scenarios, or empty string if none found\n */\nexport const getDestAgentIdForCBT = (interaction: Interaction, consultingAgent: string): string => {\n  const participants = interaction.participants;\n  let destAgentIdForCBT = '';\n\n  // Check if this is a CBT scenario (consultingAgent exists but not directly in participants)\n  if (consultingAgent && !participants[consultingAgent]) {\n    const foundEntry = Object.entries(participants).find(\n      ([, participant]: [string, Interaction['participants'][string]]) => {\n        return (\n          participant.pType.toLowerCase() === PARTICIPANT_TYPES.DN &&\n          participant.type === PARTICIPANT_TYPES.AGENT &&\n          participant.dn === consultingAgent\n        );\n      }\n    );\n\n    if (foundEntry) {\n      destAgentIdForCBT = foundEntry[0];\n    }\n  }\n\n  return destAgentIdForCBT;\n};\n\n/**\n * Calculates the destination agent ID for consult operations.\n *\n * @param interaction - The interaction object\n * @param agentId - The current agent's ID\n * @returns The destination agent ID\n */\nexport const calculateDestAgentId = (interaction: Interaction, agentId: string): string => {\n  const consultingAgent = getConsultedAgentId(interaction.media, agentId);\n\n  // Check if this is a CBT (Capacity Based Team) scenario\n  // If not CBT, the function will return empty string and we'll use the normal flow\n  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);\n  if (destAgentIdCBT) {\n    return destAgentIdCBT;\n  }\n\n  return interaction.participants[consultingAgent]?.type === PARTICIPANT_TYPES.EP_DN\n    ? interaction.participants[consultingAgent]?.epId\n    : interaction.participants[consultingAgent]?.id;\n};\n\n/**\n * Calculates the destination agent ID for fetching destination type.\n *\n * @param interaction - The interaction object\n * @param agentId - The current agent's ID\n * @returns The destination agent ID for determining destination type\n */\nexport const calculateDestType = (interaction: Interaction, agentId: string): string => {\n  const consultingAgent = getConsultedAgentId(interaction.media, agentId);\n\n  // Check if this is a CBT (Capacity Based Team) scenario, otherwise use consultingAgent\n  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);\n  const destinationaegntId = destAgentIdCBT || consultingAgent;\n  const destAgentType = destinationaegntId\n    ? interaction.participants[destinationaegntId]?.pType\n    : undefined;\n  if (destAgentType) {\n    if (destAgentType === 'DN') {\n      return CONSULT_TRANSFER_DESTINATION_TYPE.DIALNUMBER;\n    }\n    if (destAgentType === 'EP-DN') {\n      return CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;\n    }\n    // Keep the existing destinationType if it's something else (like \"agent\" or \"Agent\")\n    // Convert \"Agent\" to lowercase for consistency\n\n    return destAgentType.toLowerCase();\n  }\n\n  return CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;\n};\n\nexport const deriveConsultTransferDestinationType = (\n  taskData?: TaskData\n): ConsultTransferPayLoad['destinationType'] => {\n  const agentActionType = getAgentActionTypeFromTask(taskData);\n\n  if (agentActionType === 'DIAL_NUMBER') {\n    return isEntryPointOrEpdn(taskData?.destinationType)\n      ? 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Skipping client-side validation, deferring to server.',\n      {module: 'Utils', method: 'isValidDialNumber'}\n    );\n\n    return true;\n  }\n\n  return dialPlanEntries.some((entry) => {\n    try {\n      const sanitizedInput = stripDialPlanChars(input, entry.strippedChars);\n      const regex = new RegExp(entry.regex);\n\n      return regex.test(sanitizedInput);\n    } catch (e) {\n      LoggerProxy.warn(`Failed to validate dial number against entry \"${entry.name}\": ${e}`, {\n        module: 'Utils',\n        method: 'isValidDialNumber',\n      });\n\n      return false;\n    }\n  });\n};\n\nexport const getStationLoginErrorData = (failure: Failure, loginOption: LoginOption) => {\n  let duplicateLocationMessage = 'This value is already in use';\n\n  if (loginOption === LoginOption.EXTENSION) {\n    duplicateLocationMessage = 'This extension is already in use';\n  }\n\n  if (loginOption === LoginOption.AGENT_DN) {\n    duplicateLocationMessage =\n      'Dial number is in use. 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Also uploads logs for the error unless it is a silent relogin agent not found error.\n *\n * @param error - The error object, expected to have a `details` property of type Failure.\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns An object containing the error instance and the reason string.\n * @public\n * @example\n * const details = getErrorDetails(error, 'fetchData', 'DataModule');\n * if (details.error) { handleError(details.error); }\n * @ignore\n */\nexport const getErrorDetails = (error: any, methodName: string, moduleName: string) => {\n  let errData = {message: '', fieldName: ''};\n\n  const failure = error.details as Failure;\n  const reason = failure?.data?.reason ?? `Error while performing ${methodName}`;\n\n  if (!(reason === 'AGENT_NOT_FOUND' && methodName === 'silentRelogin')) {\n    LoggerProxy.error(`${methodName} failed with reason: ${reason}`, {\n      module: moduleName,\n      method: methodName,\n      trackingId: failure?.trackingId,\n    });\n    // we can add more conditions here if not needed for specific cases eg: silentReLogin\n    WebexRequest.getInstance().uploadLogs({\n      correlationId: failure?.trackingId,\n    });\n  }\n\n  if (methodName === 'stationLogin') {\n    errData = getStationLoginErrorData(failure, error.loginOption);\n\n    LoggerProxy.error(\n      `${methodName} failed with reason: ${reason}, message: ${errData.message}, fieldName: ${errData.fieldName}`,\n      {\n        module: moduleName,\n        method: methodName,\n        trackingId: failure?.trackingId,\n      }\n    );\n  }\n\n  const err = new Error(reason ?? `Error while performing ${methodName}`);\n  // @ts-ignore - add custom property to the error object for backward compatibility\n  err.data = errData;\n\n  return {\n    error: err,\n    reason,\n  };\n};\n\n/**\n * Extracts error details from task API errors and logs them. Also uploads logs for the error.\n * This handles the specific error format returned by task API calls.\n *\n * @param error - The error object from task API calls with structure: {id: string, details: {trackingId: string, msg: {...}}}\n * @param methodName - The name of the method where the error occurred.\n * @param moduleName - The name of the module where the error occurred.\n * @returns AugmentedError containing structured error details on err.data for metrics and logging\n * @public\n * @example\n * const taskError = generateTaskErrorObject(error, 'transfer', 'TaskModule');\n * throw taskError.error;\n * @ignore\n */\nexport const generateTaskErrorObject = (\n  error: any,\n  methodName: string,\n  moduleName: string\n): AugmentedError => {\n  const trackingId = error?.details?.trackingId || error?.trackingId || '';\n  const errorMsg = error?.details?.msg;\n\n  const fallbackMessage =\n    (error && typeof error.message === 'string' && error.message) ||\n    `Error while performing ${methodName}`;\n  const errorMessage = errorMsg?.errorMessage || fallbackMessage;\n  const errorType =\n    errorMsg?.errorType ||\n    (error && typeof error.name === 'string' && error.name) ||\n    'Unknown Error';\n  const errorData = errorMsg?.errorData || '';\n  const reasonCode = errorMsg?.reasonCode || 0;\n\n  // Log and upload for Task API formatted errors\n  LoggerProxy.error(`${methodName} failed: ${errorMessage} (${errorType})`, {\n    module: moduleName,\n    method: methodName,\n    trackingId,\n  });\n  WebexRequest.getInstance().uploadLogs({\n    correlationId: trackingId,\n  });\n\n  const reason = `${errorType}: ${errorMessage}${errorData ? ` (${errorData})` : ''}`;\n  const err: AugmentedError = new Error(reason);\n  err.data = {\n    message: errorMessage,\n    errorType,\n    errorData,\n    reasonCode,\n    trackingId,\n  };\n\n  return err;\n};\n\n/**\n * Creates an error details object suitable for use with the Err.Details class.\n *\n * @param errObj - The Webex request payload object.\n * @returns An instance of Err.Details with the generic failure message and extracted details.\n * @public\n * @example\n * const errDetails = createErrDetailsObject(webexRequestPayload);\n * @ignore\n */\nexport const createErrDetailsObject = (errObj: WebexRequestPayload) => {\n  const details = getCommonErrorDetails(errObj);\n\n  return new Err.Details('Service.reqs.generic.failure', details);\n};\n\n/*\n/**\n * Gets the consulted agent ID from the media object by finding the agent\n * in the consult media participants (excluding the current agent).\n *\n * @param media - The media object from the interaction\n * @param agentId - The current agent's ID to exclude from the search\n * @returns The consulted agent ID, or empty string if none found\n */\nexport const getConsultedAgentId = (media: Interaction['media'], agentId: string): string => {\n  let consultParticipants: string[] = [];\n  let consultedParticipantId = '';\n\n  Object.keys(media).forEach((key) => {\n    if (media[key].mType === STATE_CONSULT) {\n      consultParticipants = media[key].participants;\n    }\n  });\n\n  if (consultParticipants.includes(agentId)) {\n    const id = consultParticipants.find((participant) => participant !== agentId);\n    consultedParticipantId = id || consultedParticipantId;\n  }\n\n  return consultedParticipantId;\n};\n\n/**\n * Gets the destination agent ID for CBT (Capacity Based Team) scenarios.\n * CBT refers to teams created in Control Hub with capacity-based routing\n * (as opposed to agent-based routing). This handles cases where the consulted\n * participant is not directly in participants but can be found by matching\n * the dial number (dn).\n *\n * @param interaction - The interaction object\n * @param consultingAgent - The consulting agent identifier\n * @returns The destination agent ID for CBT scenarios, or empty string if none found\n */\nexport const getDestAgentIdForCBT = (interaction: Interaction, consultingAgent: string): string => {\n  const participants = interaction.participants;\n  let destAgentIdForCBT = '';\n\n  // Check if this is a CBT scenario (consultingAgent exists but not directly in participants)\n  if (consultingAgent && !participants[consultingAgent]) {\n    const foundEntry = Object.entries(participants).find(\n      ([, participant]: [string, Interaction['participants'][string]]) => {\n        return (\n          participant.pType.toLowerCase() === PARTICIPANT_TYPES.DN &&\n          participant.type === PARTICIPANT_TYPES.AGENT &&\n          participant.dn === consultingAgent\n        );\n      }\n    );\n\n    if (foundEntry) {\n      destAgentIdForCBT = foundEntry[0];\n    }\n  }\n\n  return destAgentIdForCBT;\n};\n\n/**\n * Calculates the destination agent ID for consult operations.\n *\n * @param interaction - The interaction object\n * @param agentId - The current agent's ID\n * @returns The destination agent ID\n */\nexport const calculateDestAgentId = (interaction: Interaction, agentId: string): string => {\n  const consultingAgent = getConsultedAgentId(interaction.media, agentId);\n\n  // Check if this is a CBT (Capacity Based Team) scenario\n  // If not CBT, the function will return empty string and we'll use the normal flow\n  const destAgentIdCBT = getDestAgentIdForCBT(interaction, consultingAgent);\n  if (destAgentIdCBT) {\n    return destAgentIdCBT;\n  }\n\n  const participant = interaction.participants[consultingAgent];\n  if (!participant) {\n    return '';\n  }\n\n  if (participant.type === PARTICIPANT_TYPES.EP_DN) {\n    return (participant as InteractionParticipant & {epId?: string}).epId ?? '';\n  }\n\n  return participant.id ?? 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CONSULT_TRANSFER_DESTINATION_TYPE.ENTRYPOINT;\n    }\n    // Keep the existing destinationType if it's something else (like \"agent\" or \"Agent\")\n    // Convert \"Agent\" to lowercase for consistency\n\n    return destAgentType.toLowerCase();\n  }\n\n  return CONSULT_TRANSFER_DESTINATION_TYPE.AGENT;\n};\n\n/**\n * Gets the destination agent ID from participants.\n * Finds a participant who is not the current agent and is an agent type.\n *\n * @param participants - The participants object from interaction\n * @param agentId - The current agent's ID\n * @returns The destination agent ID, or undefined if none found\n */\nexport const buildConsultConferenceParamData = (\n  dataPassed: consultConferencePayloadData,\n  interactionIdPassed: string\n): {interactionId: string; data: ConsultConferenceData} => {\n  const data: ConsultConferenceData = {\n    ...('agentId' in dataPassed && {agentId: dataPassed.agentId}),\n    to: dataPassed.destAgentId,\n    destinationType: '',\n  };\n\n  if 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package/dist/services/core/websocket/WebSocketManager.js

@@ -3,7 +3,7 @@
 Object.defineProperty(exports, "__esModule", {
   value: true
 });
-exports.WebSocketManager = void 0;
+exports.default = exports.WebSocketManager = void 0;
 var _events = _interopRequireDefault(require("events"));
 var _types = require("../../../types");
 var _constants = require("../../constants");
@@ -203,4 +203,5 @@ class WebSocketManager extends _events.default {
   }
 }
 exports.WebSocketManager = WebSocketManager;
+var _default = exports.default = WebSocketManager;
 //# sourceMappingURL=WebSocketManager.js.map

package/dist/services/core/websocket/WebSocketManager.js.map

@@ -1 +1 @@
-{"version":3,"names":["_events","_interopRequireDefault","require","_types","_constants","_types2","_loggerProxy","_keepalive","_constants2","_constants3","e","__esModule","default","WebSocketManager","EventEmitter","url","welcomePromiseResolve","constructor","options","webex","shouldReconnect","websocket","isSocketClosed","isWelcomeReceived","forceCloseWebSocketOnTimeout","isConnectionLost","workerScriptBlob","Blob","workerScript","type","keepaliveWorker","Worker","URL","createObjectURL","initWebSocket","body","connectionConfig","resource","register","error","LoggerProxy","module","WEB_SOCKET_MANAGER_FILE","method","METHODS","INIT_WEB_SOCKET","Promise","resolve","reject","connect","catch","close","reason","postMessage","log","CLOSE","handleConnectionLost","event","isIntEnv","internal","services","isIntegrationEnvironment","orgId","credentials","getOrgId","REGISTER","subscribeResponse","request","service","WCC_API_GATEWAY","HTTP_METHODS","POST","headers","undefined","webSocketUrl","CONNECT","WebSocket","onopen","send","JSON","stringify","keepalive","onmessage","keepAliveEvent","data","intervalDuration","KEEPALIVE_WORKER_INTERVAL","closeSocketTimeout","CLOSE_SOCKET_TIMEOUT","onerror","onclose","webSocketOnCloseHandler","emit","eventData","parse","CC_EVENTS","WELCOME","issueReason","onlineStatus","navigator","onLine","WEB_SOCKET_ON_CLOSE_HANDLER","exports"],"sources":["WebSocketManager.ts"],"sourcesContent":["import EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private isWelcomeReceived: boolean;\n  private url: string | null = null;\n  private forceCloseWebSocketOnTimeout: boolean;\n  private isConnectionLost: boolean;\n  private webex: WebexSDK;\n  private welcomePromiseResolve:\n    | ((value: WelcomeResponse | PromiseLike<WelcomeResponse>) => void)\n    | null = null;\n\n  private keepaliveWorker: Worker;\n\n  constructor(options: {webex: WebexSDK}) {\n    super();\n    const {webex} = options;\n    this.webex = webex;\n    this.shouldReconnect = true;\n    this.websocket = {} as WebSocket;\n    this.isSocketClosed = false;\n    this.isWelcomeReceived = false;\n    this.forceCloseWebSocketOnTimeout = false;\n    this.isConnectionLost = false;\n\n    const workerScriptBlob = new Blob([workerScript], {type: 'application/javascript'});\n    this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));\n  }\n\n  async initWebSocket(options: {\n    body: SubscribeRequest;\n    resource: string;\n  }): Promise<WelcomeResponse> {\n    const {body: connectionConfig, resource} = options;\n    try {\n      await this.register(connectionConfig, resource);\n    } catch (error) {\n      LoggerProxy.error(`[WebSocketStatus] | Error in registering Websocket ${error}`, {\n        module: WEB_SOCKET_MANAGER_FILE,\n        method: METHODS.INIT_WEB_SOCKET,\n      });\n      throw error;\n    }\n\n    return new Promise((resolve, reject) => {\n      this.welcomePromiseResolve = resolve;\n      this.connect().catch((error) => {\n        LoggerProxy.error(`[WebSocketStatus] | Error in connecting Websocket ${error}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.INIT_WEB_SOCKET,\n        });\n        reject(error);\n      });\n    });\n  }\n\n  close(shouldReconnect: boolean, reason = 'Unknown') {\n    if (!this.isSocketClosed && this.shouldReconnect) {\n      this.shouldReconnect = shouldReconnect;\n      this.websocket.close();\n      this.keepaliveWorker.postMessage({type: 'terminate'});\n      LoggerProxy.log(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest, resource: string) {\n    try {\n      // X-ORGANIZATION-ID header is only required for INT environments\n      const isIntEnv = this.webex.internal?.services?.isIntegrationEnvironment() || false;\n      const orgId = this.webex.credentials.getOrgId();\n\n      if (isIntEnv && orgId) {\n        LoggerProxy.log(`[WebSocketManager] Adding X-ORGANIZATION-ID header for INT environment`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.REGISTER,\n        });\n      }\n\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n        headers: isIntEnv && orgId ? {'X-ORGANIZATION-ID': orgId} : undefined,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n      throw e;\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      this.websocket.onopen = () => {\n        this.isSocketClosed = false;\n        this.shouldReconnect = true;\n\n        this.websocket.send(JSON.stringify({keepalive: 'true'}));\n        this.keepaliveWorker.onmessage = (keepAliveEvent: {data: any}) => {\n          if (keepAliveEvent?.data?.type === 'keepalive') {\n            this.websocket.send(JSON.stringify({keepalive: 'true'}));\n          }\n\n          if (keepAliveEvent?.data?.type === 'closeSocket' && this.isConnectionLost) {\n            this.forceCloseWebSocketOnTimeout = true;\n            this.close(true, 'WebSocket did not auto close within 16 secs');\n            LoggerProxy.error(\n              '[webSocketTimeout] | event=webSocketTimeout | WebSocket connection closed forcefully',\n              {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n            );\n          }\n        };\n\n        this.keepaliveWorker.postMessage({\n          type: 'start',\n          intervalDuration: KEEPALIVE_WORKER_INTERVAL, // Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n        if (eventData.type === CC_EVENTS.WELCOME) {\n          this.isWelcomeReceived = true;\n          if (this.welcomePromiseResolve) {\n            this.welcomePromiseResolve(eventData.data as WelcomeResponse);\n            this.welcomePromiseResolve = null;\n          }\n        }\n\n        if (eventData.type === 'AGENT_MULTI_LOGIN') {\n          this.close(false, 'multiLogin');\n          LoggerProxy.error(\n            '[WebSocketStatus] | event=agentMultiLogin | WebSocket connection closed by agent multiLogin',\n            {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n          );\n        }\n      };\n    });\n  }\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  private async webSocketOnCloseHandler(event: any) {\n    this.isSocketClosed = true;\n    this.keepaliveWorker.postMessage({type: 'terminate'});\n    if (this.shouldReconnect) {\n      this.emit('socketClose');\n      let issueReason;\n      if (this.forceCloseWebSocketOnTimeout) {\n        issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';\n      } else {\n        const onlineStatus = navigator.onLine;\n        issueReason = !onlineStatus\n          ? 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EventEmitter from 'events';\nimport {WebexSDK, SubscribeRequest, HTTP_METHODS} from '../../../types';\nimport {WCC_API_GATEWAY} from '../../constants';\nimport {ConnectionLostDetails} from './types';\nimport {CC_EVENTS, SubscribeResponse, WelcomeResponse} from '../../config/types';\nimport LoggerProxy from '../../../logger-proxy';\nimport workerScript from './keepalive.worker';\nimport {KEEPALIVE_WORKER_INTERVAL, CLOSE_SOCKET_TIMEOUT, METHODS} from '../constants';\nimport {WEB_SOCKET_MANAGER_FILE} from '../../../constants';\n\n/**\n * WebSocketManager handles the WebSocket connection for Contact Center operations.\n * It manages the connection lifecycle, including registration, reconnection, and message handling.\n * It also utilizes a Web Worker to manage keepalive messages and socket closure.\n * @ignore\n */\nexport class WebSocketManager extends EventEmitter {\n  private websocket: WebSocket;\n  shouldReconnect: boolean;\n  isSocketClosed: boolean;\n  private isWelcomeReceived: boolean;\n  private url: string | null = null;\n  private forceCloseWebSocketOnTimeout: boolean;\n  private isConnectionLost: boolean;\n  private webex: WebexSDK;\n  private welcomePromiseResolve:\n    | ((value: WelcomeResponse | PromiseLike<WelcomeResponse>) => void)\n    | null = null;\n\n  private keepaliveWorker: Worker;\n\n  constructor(options: {webex: WebexSDK}) {\n    super();\n    const {webex} = options;\n    this.webex = webex;\n    this.shouldReconnect = true;\n    this.websocket = {} as WebSocket;\n    this.isSocketClosed = false;\n    this.isWelcomeReceived = false;\n    this.forceCloseWebSocketOnTimeout = false;\n    this.isConnectionLost = false;\n\n    const workerScriptBlob = new Blob([workerScript], {type: 'application/javascript'});\n    this.keepaliveWorker = new Worker(URL.createObjectURL(workerScriptBlob));\n  }\n\n  async initWebSocket(options: {\n    body: SubscribeRequest;\n    resource: string;\n  }): Promise<WelcomeResponse> {\n    const {body: connectionConfig, resource} = options;\n    try {\n      await this.register(connectionConfig, resource);\n    } catch (error) {\n      LoggerProxy.error(`[WebSocketStatus] | Error in registering Websocket ${error}`, {\n        module: WEB_SOCKET_MANAGER_FILE,\n        method: METHODS.INIT_WEB_SOCKET,\n      });\n      throw error;\n    }\n\n    return new Promise((resolve, reject) => {\n      this.welcomePromiseResolve = resolve;\n      this.connect().catch((error) => {\n        LoggerProxy.error(`[WebSocketStatus] | Error in connecting Websocket ${error}`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.INIT_WEB_SOCKET,\n        });\n        reject(error);\n      });\n    });\n  }\n\n  close(shouldReconnect: boolean, reason = 'Unknown') {\n    if (!this.isSocketClosed && this.shouldReconnect) {\n      this.shouldReconnect = shouldReconnect;\n      this.websocket.close();\n      this.keepaliveWorker.postMessage({type: 'terminate'});\n      LoggerProxy.log(\n        `[WebSocketStatus] | event=webSocketClose | WebSocket connection closed manually REASON: ${reason}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CLOSE}\n      );\n    }\n  }\n\n  handleConnectionLost(event: ConnectionLostDetails) {\n    this.isConnectionLost = event.isConnectionLost;\n  }\n\n  private async register(connectionConfig: SubscribeRequest, resource: string) {\n    try {\n      // X-ORGANIZATION-ID header is only required for INT environments\n      const isIntEnv = this.webex.internal?.services?.isIntegrationEnvironment() || false;\n      const orgId = this.webex.credentials.getOrgId();\n\n      if (isIntEnv && orgId) {\n        LoggerProxy.log(`[WebSocketManager] Adding X-ORGANIZATION-ID header for INT environment`, {\n          module: WEB_SOCKET_MANAGER_FILE,\n          method: METHODS.REGISTER,\n        });\n      }\n\n      const subscribeResponse: SubscribeResponse = await this.webex.request({\n        service: WCC_API_GATEWAY,\n        resource,\n        method: HTTP_METHODS.POST,\n        body: connectionConfig,\n        headers: isIntEnv && orgId ? {'X-ORGANIZATION-ID': orgId} : undefined,\n      });\n      this.url = subscribeResponse.body.webSocketUrl;\n    } catch (e) {\n      LoggerProxy.error(\n        `Register API Failed, Request to RoutingNotifs websocket registration API failed ${e}`,\n        {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.REGISTER}\n      );\n      throw e;\n    }\n  }\n\n  private async connect() {\n    if (!this.url) {\n      return undefined;\n    }\n    LoggerProxy.log(\n      `[WebSocketStatus] | event=webSocketConnecting | Connecting to WebSocket: ${this.url}`,\n      {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n    );\n    this.websocket = new WebSocket(this.url);\n\n    return new Promise((resolve, reject) => {\n      this.websocket.onopen = () => {\n        this.isSocketClosed = false;\n        this.shouldReconnect = true;\n\n        this.websocket.send(JSON.stringify({keepalive: 'true'}));\n        this.keepaliveWorker.onmessage = (keepAliveEvent: {data: any}) => {\n          if (keepAliveEvent?.data?.type === 'keepalive') {\n            this.websocket.send(JSON.stringify({keepalive: 'true'}));\n          }\n\n          if (keepAliveEvent?.data?.type === 'closeSocket' && this.isConnectionLost) {\n            this.forceCloseWebSocketOnTimeout = true;\n            this.close(true, 'WebSocket did not auto close within 16 secs');\n            LoggerProxy.error(\n              '[webSocketTimeout] | event=webSocketTimeout | WebSocket connection closed forcefully',\n              {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n            );\n          }\n        };\n\n        this.keepaliveWorker.postMessage({\n          type: 'start',\n          intervalDuration: KEEPALIVE_WORKER_INTERVAL, // Keepalive interval\n          isSocketClosed: this.isSocketClosed,\n          closeSocketTimeout: CLOSE_SOCKET_TIMEOUT, // Close socket timeout\n        });\n      };\n\n      this.websocket.onerror = (event: any) => {\n        LoggerProxy.error(\n          `[WebSocketStatus] | event=socketConnectionFailed | WebSocket connection failed ${event}`,\n          {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n        );\n        reject();\n      };\n\n      this.websocket.onclose = async (event: any) => {\n        this.webSocketOnCloseHandler(event);\n      };\n\n      this.websocket.onmessage = (e: MessageEvent) => {\n        this.emit('message', e.data);\n        const eventData = JSON.parse(e.data);\n\n        if (eventData.type === CC_EVENTS.WELCOME) {\n          this.isWelcomeReceived = true;\n          if (this.welcomePromiseResolve) {\n            this.welcomePromiseResolve(eventData.data as WelcomeResponse);\n            this.welcomePromiseResolve = null;\n          }\n        }\n\n        if (eventData.type === 'AGENT_MULTI_LOGIN') {\n          this.close(false, 'multiLogin');\n          LoggerProxy.error(\n            '[WebSocketStatus] | event=agentMultiLogin | WebSocket connection closed by agent multiLogin',\n            {module: WEB_SOCKET_MANAGER_FILE, method: METHODS.CONNECT}\n          );\n        }\n      };\n    });\n  }\n\n  // eslint-disable-next-line @typescript-eslint/no-unused-vars\n  private async webSocketOnCloseHandler(event: any) {\n    this.isSocketClosed = true;\n    this.keepaliveWorker.postMessage({type: 'terminate'});\n    if (this.shouldReconnect) {\n      this.emit('socketClose');\n      let issueReason;\n      if (this.forceCloseWebSocketOnTimeout) {\n        issueReason = 'WebSocket auto close timed out. Forcefully closed websocket.';\n      } else {\n        const onlineStatus = navigator.onLine;\n        issueReason = !onlineStatus\n          ? 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package/dist/services/core/websocket/types.js.map

@@ -1 +1 @@
-{"version":3,"names":[],"sources":["types.ts"],"sourcesContent":["import {SubscribeRequest} from '../../../types';\nimport {WebSocketManager} from './WebSocketManager';\n\n/**\n * Options for initializing a connection service.\n * @typedef ConnectionServiceOptions\n * @property {WebSocketManager} webSocketManager - The WebSocket manager instance.\n * @property {SubscribeRequest} subscribeRequest - The subscribe request payload.\n * @ignore\n */\nexport type ConnectionServiceOptions = {\n  webSocketManager: WebSocketManager;\n  subscribeRequest: SubscribeRequest;\n};\n\n/**\n * Details about the state of a lost connection and recovery attempts.\n * @typedef ConnectionLostDetails\n * @property {boolean} isConnectionLost - Indicates if the connection is currently lost.\n * @property {boolean} isRestoreFailed - Indicates if restoring the connection has failed.\n * @property {boolean} isSocketReconnected - Indicates if the socket has been reconnected.\n * @property {boolean} isKeepAlive - Indicates if the keep-alive mechanism is active.\n * @ignore\n */\nexport type ConnectionLostDetails = {\n  isConnectionLost: boolean;\n  isRestoreFailed: boolean;\n  isSocketReconnected: boolean;\n  isKeepAlive: boolean;\n};\n\n/**\n * Properties for connection configuration.\n * @typedef ConnectionProp\n * @property {number} lostConnectionRecoveryTimeout - Timeout in milliseconds for lost connection recovery.\n * @ignore\n */\nexport type ConnectionProp = {\n  lostConnectionRecoveryTimeout: number;\n};\n"],"mappings":"","ignoreList":[]}
+{"version":3,"names":[],"sources":["types.ts"],"sourcesContent":["import {SubscribeRequest} from '../../../types';\nimport type WebSocketManager from './WebSocketManager';\n\n/**\n * Options for initializing a connection service.\n * @typedef ConnectionServiceOptions\n * @property {WebSocketManager} webSocketManager - The WebSocket manager instance.\n * @property {SubscribeRequest} subscribeRequest - The subscribe request payload.\n * @ignore\n */\nexport type ConnectionServiceOptions = {\n  webSocketManager: WebSocketManager;\n  subscribeRequest: SubscribeRequest;\n};\n\n/**\n * Details about the state of a lost connection and recovery attempts.\n * @typedef ConnectionLostDetails\n * @property {boolean} isConnectionLost - Indicates if the connection is currently lost.\n * @property {boolean} isRestoreFailed - Indicates if restoring the connection has failed.\n * @property {boolean} isSocketReconnected - Indicates if the socket has been reconnected.\n * @property {boolean} isKeepAlive - Indicates if the keep-alive mechanism is active.\n * @ignore\n */\nexport type ConnectionLostDetails = {\n  isConnectionLost: boolean;\n  isRestoreFailed: boolean;\n  isSocketReconnected: boolean;\n  isKeepAlive: boolean;\n};\n\n/**\n * Properties for connection configuration.\n * @typedef ConnectionProp\n * @property {number} lostConnectionRecoveryTimeout - Timeout in milliseconds for lost connection recovery.\n * @ignore\n */\nexport type ConnectionProp = {\n  lostConnectionRecoveryTimeout: number;\n};\n"],"mappings":"","ignoreList":[]}

package/dist/services/index.js

@@ -30,7 +30,7 @@ class Services {
 
   /** WebSocket manager for handling real-time communications */
 
-  /** RTD WebSocket manager for handling realtime transcription */
+  /** RTD WebSocket manager for handling real-time transcription */
 
   /** Connection service for managing websocket connections */
 

package/dist/services/index.js.map

@@ -1 +1 @@
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connectionConfig: SubscribeRequest}) {\n    const {webex, connectionConfig} = options;\n    this.webSocketManager = new WebSocketManager({webex});\n    // TODO: Implement reconnection logic for this websocket in upcoming PR\n    this.rtdWebSocketManager = new WebSocketManager({webex});\n    const aqmReq = new AqmReqs(this.webSocketManager);\n    this.config = new AgentConfigService();\n    this.agent = routingAgent(aqmReq);\n    this.contact = routingContact(aqmReq);\n    this.dialer = aqmDialer(aqmReq);\n    this.connectionService = new ConnectionService({\n      webSocketManager: this.webSocketManager,\n      subscribeRequest: connectionConfig,\n    });\n  }\n\n  /**\n   * Gets singleton instance of Services class\n   * Creates a new instance if one doesn't exist\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   * @returns The singleton Services instance\n   */\n  public static getInstance(options: {\n    webex: WebexSDK;\n    connectionConfig: SubscribeRequest;\n  }): Services {\n    if (!this.instance) {\n      this.instance = new Services(options);\n    }\n\n    return this.instance;\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,QAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,OAAA,GAAAH,sBAAA,CAAAC,OAAA;AACA,IAAAG,QAAA,GAAAJ,sBAAA,CAAAC,OAAA;AACA,IAAAI,iBAAA,GAAAJ,OAAA;AACA,IAAAK,kBAAA,GAAAL,OAAA;AAEA,IAAAM,OAAA,GAAAP,sBAAA,CAAAC,OAAA;AAAsC,SAAAD,uBAAAQ,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAEtC;AACA;AACA;AACA;AACA;AACA;AACA;AACe,MAAMG,QAAQ,CAAC;EAC5B;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAGA;AACF;AACA;AACA;AACA;AACA;EACEC,WAAWA,CAACC,OAA8D,EAAE;IAC1E,MAAM;MAACC,KAAK;MAAEC;IAAgB,CAAC,GAAGF,OAAO;IACzC,IAAI,CAACG,gBAAgB,GAAG,IAAIC,kCAAgB,CAAC;MAACH;IAAK,CAAC,CAAC;IACrD;IACA,IAAI,CAACI,mBAAmB,GAAG,IAAID,kCAAgB,CAAC;MAACH;IAAK,CAAC,CAAC;IACxD,MAAMK,MAAM,GAAG,IAAIC,gBAAO,CAAC,IAAI,CAACJ,gBAAgB,CAAC;IACjD,IAAI,CAACK,MAAM,GAAG,IAAIC,eAAkB,CAAC,CAAC;IACtC,IAAI,CAACC,KAAK,GAAG,IAAAC,cAAY,EAACL,MAAM,CAAC;IACjC,IAAI,CAACM,OAAO,GAAG,IAAAC,gBAAc,EAACP,MAAM,CAAC;IACrC,IAAI,CAACQ,MAAM,GAAG,IAAAC,eAAS,EAACT,MAAM,CAAC;IAC/B,IAAI,CAACU,iBAAiB,GAAG,IAAIC,oCAAiB,CAAC;MAC7Cd,gBAAgB,EAAE,IAAI,CAACA,gBAAgB;MACvCe,gBAAgB,EAAEhB;IACpB,CAAC,CAAC;EACJ;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;AACA;EACE,OAAciB,WAAWA,CAACnB,OAGzB,EAAY;IACX,IAAI,CAAC,IAAI,CAACoB,QAAQ,EAAE;MAClB,IAAI,CAACA,QAAQ,GAAG,IAAItB,QAAQ,CAACE,OAAO,CAAC;IACvC;IAEA,OAAO,IAAI,CAACoB,QAAQ;EACtB;AACF;AAACC,OAAA,CAAAxB,OAAA,GAAAC,QAAA","ignoreList":[]}
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connectionConfig: SubscribeRequest}) {\n    const {webex, connectionConfig} = options;\n    this.webSocketManager = new WebSocketManager({webex});\n    // TODO: Implement reconnection logic for this websocket in upcoming PR\n    this.rtdWebSocketManager = new WebSocketManager({webex});\n    const aqmReq = new AqmReqs(this.webSocketManager);\n    this.config = new AgentConfigService();\n    this.agent = routingAgent(aqmReq);\n    this.contact = routingContact(aqmReq);\n    this.dialer = aqmDialer(aqmReq);\n    this.connectionService = new ConnectionService({\n      webSocketManager: this.webSocketManager,\n      subscribeRequest: connectionConfig,\n    });\n  }\n\n  /**\n   * Gets singleton instance of Services class\n   * Creates a new instance if one doesn't exist\n   * @param options - Configuration options\n   * @param options.webex - WebexSDK instance\n   * @param options.connectionConfig - Subscription configuration for websocket connection\n   * @returns The singleton Services instance\n   */\n  public static getInstance(options: {\n    webex: WebexSDK;\n    connectionConfig: SubscribeRequest;\n  }): Services {\n    if (!this.instance) {\n      this.instance = new Services(options);\n    }\n\n    return this.instance;\n  }\n}\n"],"mappings":";;;;;;AAAA,IAAAA,MAAA,GAAAC,sBAAA,CAAAC,OAAA;AACA,IAAAC,QAAA,GAAAF,sBAAA,CAAAC,OAAA;AACA,IAAAE,OAAA,GAAAH,sBAAA,CAAAC,OAAA;AACA,IAAAG,QAAA,GAAAJ,sBAAA,CAAAC,OAAA;AACA,IAAAI,iBAAA,GAAAJ,OAAA;AACA,IAAAK,kBAAA,GAAAL,OAAA;AAEA,IAAAM,OAAA,GAAAP,sBAAA,CAAAC,OAAA;AAAsC,SAAAD,uBAAAQ,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AAEtC;AACA;AACA;AACA;AACA;AACA;AACA;AACe,MAAMG,QAAQ,CAAC;EAC5B;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAEA;;EAGA;AACF;AACA;AACA;AACA;AACA;EACEC,WAAWA,CAACC,OAA8D,EAAE;IAC1E,MAAM;MAACC,KAAK;MAAEC;IAAgB,CAAC,GAAGF,OAAO;IACzC,IAAI,CAACG,gBAAgB,GAAG,IAAIC,kCAAgB,CAAC;MAACH;IAAK,CAAC,CAAC;IACrD;IACA,IAAI,CAACI,mBAAmB,GAAG,IAAID,kCAAgB,CAAC;MAACH;IAAK,CAAC,CAAC;IACxD,MAAMK,MAAM,GAAG,IAAIC,gBAAO,CAAC,IAAI,CAACJ,gBAAgB,CAAC;IACjD,IAAI,CAACK,MAAM,GAAG,IAAIC,eAAkB,CAAC,CAAC;IACtC,IAAI,CAACC,KAAK,GAAG,IAAAC,cAAY,EAACL,MAAM,CAAC;IACjC,IAAI,CAACM,OAAO,GAAG,IAAAC,gBAAc,EAACP,MAAM,CAAC;IACrC,IAAI,CAACQ,MAAM,GAAG,IAAAC,eAAS,EAACT,MAAM,CAAC;IAC/B,IAAI,CAACU,iBAAiB,GAAG,IAAIC,oCAAiB,CAAC;MAC7Cd,gBAAgB,EAAE,IAAI,CAACA,gBAAgB;MACvCe,gBAAgB,EAAEhB;IACpB,CAAC,CAAC;EACJ;;EAEA;AACF;AACA;AACA;AACA;AACA;AACA;AACA;EACE,OAAciB,WAAWA,CAACnB,OAGzB,EAAY;IACX,IAAI,CAAC,IAAI,CAACoB,QAAQ,EAAE;MAClB,IAAI,CAACA,QAAQ,GAAG,IAAItB,QAAQ,CAACE,OAAO,CAAC;IACvC;IAEA,OAAO,IAAI,CAACoB,QAAQ;EACtB;AACF;AAACC,OAAA,CAAAxB,OAAA,GAAAC,QAAA","ignoreList":[]}