@webex/contact-center 3.12.0-next.72 → 3.12.0-next.74

package/dist/types/services/config/types.d.ts

@@ -58,6 +58,8 @@ export declare const CC_TASK_EVENTS: {
     readonly AGENT_CONFERENCE_TRANSFER_FAILED: "AgentConferenceTransferFailed";
     /** Event emitted for post-call activity by participant */
     readonly PARTICIPANT_POST_CALL_ACTIVITY: "ParticipantPostCallActivity";
+    /** Event emitted when consulted participant is being moved/transferred */
+    readonly CONSULTED_PARTICIPANT_MOVING: "ConsultedParticipantMoving";
     /** Event emitted when contact is blind transferred */
     readonly AGENT_BLIND_TRANSFERRED: "AgentBlindTransferred";
     /** Event emitted when blind transfer fails */
@@ -74,6 +76,8 @@ export declare const CC_TASK_EVENTS: {
     readonly AGENT_CONSULT_TRANSFER_FAILED: "AgentConsultTransferFailed";
     /** Event emitted when contact recording is paused */
     readonly CONTACT_RECORDING_PAUSED: "ContactRecordingPaused";
+    /** Event emitted when contact recording is started */
+    readonly CONTACT_RECORDING_STARTED: "ContactRecordingStarted";
     /** Event emitted when pausing contact recording fails */
     readonly CONTACT_RECORDING_PAUSE_FAILED: "ContactRecordingPauseFailed";
     /** Event emitted when contact recording is resumed */
@@ -84,6 +88,10 @@ export declare const CC_TASK_EVENTS: {
     readonly CONTACT_ENDED: "ContactEnded";
     /** Event emitted when contact is merged */
     readonly CONTACT_MERGED: "ContactMerged";
+    /** Event emitted when contact payload is updated (routing updates) */
+    readonly CONTACT_UPDATED: "ContactUpdated";
+    /** Event emitted when contact owner changes */
+    readonly CONTACT_OWNER_CHANGED: "ContactOwnerChanged";
     /** Event emitted when ending contact fails */
     readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed";
     /** Event emitted when agent enters wrap-up state */
@@ -116,6 +124,14 @@ export declare const CC_TASK_EVENTS: {
     readonly CAMPAIGN_PREVIEW_REMOVE_FAILED: "CampaignPreviewRemoveFailed";
     /** Event emitted when a real-time transcript chunk is received */
     readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION";
+    /** Event emitted when an AI assistant suggested response is available */
+    readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
+    /** Event emitted when backend acknowledges it is listening for more context */
+    readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
+    /** Event emitted when a mid-call summary is available */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event emitted when a post-call summary is available */
+    readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
 };
 /**
  * Events emitted on Contact Center agent operations
@@ -219,6 +235,8 @@ export declare const CC_EVENTS: {
     readonly AGENT_CONFERENCE_TRANSFER_FAILED: "AgentConferenceTransferFailed";
     /** Event emitted for post-call activity by participant */
     readonly PARTICIPANT_POST_CALL_ACTIVITY: "ParticipantPostCallActivity";
+    /** Event emitted when consulted participant is being moved/transferred */
+    readonly CONSULTED_PARTICIPANT_MOVING: "ConsultedParticipantMoving";
     /** Event emitted when contact is blind transferred */
     readonly AGENT_BLIND_TRANSFERRED: "AgentBlindTransferred";
     /** Event emitted when blind transfer fails */
@@ -235,6 +253,8 @@ export declare const CC_EVENTS: {
     readonly AGENT_CONSULT_TRANSFER_FAILED: "AgentConsultTransferFailed";
     /** Event emitted when contact recording is paused */
     readonly CONTACT_RECORDING_PAUSED: "ContactRecordingPaused";
+    /** Event emitted when contact recording is started */
+    readonly CONTACT_RECORDING_STARTED: "ContactRecordingStarted";
     /** Event emitted when pausing contact recording fails */
     readonly CONTACT_RECORDING_PAUSE_FAILED: "ContactRecordingPauseFailed";
     /** Event emitted when contact recording is resumed */
@@ -245,6 +265,10 @@ export declare const CC_EVENTS: {
     readonly CONTACT_ENDED: "ContactEnded";
     /** Event emitted when contact is merged */
     readonly CONTACT_MERGED: "ContactMerged";
+    /** Event emitted when contact payload is updated (routing updates) */
+    readonly CONTACT_UPDATED: "ContactUpdated";
+    /** Event emitted when contact owner changes */
+    readonly CONTACT_OWNER_CHANGED: "ContactOwnerChanged";
     /** Event emitted when ending contact fails */
     readonly AGENT_CONTACT_END_FAILED: "AgentContactEndFailed";
     /** Event emitted when agent enters wrap-up state */
@@ -277,6 +301,14 @@ export declare const CC_EVENTS: {
     readonly CAMPAIGN_PREVIEW_REMOVE_FAILED: "CampaignPreviewRemoveFailed";
     /** Event emitted when a real-time transcript chunk is received */
     readonly REAL_TIME_TRANSCRIPTION: "REAL_TIME_TRANSCRIPTION";
+    /** Event emitted when an AI assistant suggested response is available */
+    readonly SUGGESTED_RESPONSE: "SUGGESTED_RESPONSE";
+    /** Event emitted when backend acknowledges it is listening for more context */
+    readonly SUGGESTED_RESPONSE_ACKNOWLEDGE: "SUGGESTED_RESPONSE_ACKNOWLEDGE";
+    /** Event emitted when a mid-call summary is available */
+    readonly MID_CALL_SUMMARY: "MID_CALL_SUMMARY";
+    /** Event emitted when a post-call summary is available */
+    readonly POST_CALL_SUMMARY: "POST_CALL_SUMMARY";
     /** Welcome event when agent connects to websocket/backend */
     readonly WELCOME: "Welcome";
     /** Event emitted when agent re-login is successful */
@@ -322,6 +354,14 @@ export type WelcomeEvent = {
     /** ID of the agent that connected */
     agentId: string;
 };
+/**
+ * Available login options for voice channel access
+ * 'AGENT_DN' - Login using agent's DN
+ * 'EXTENSION' - Login using extension number
+ * 'BROWSER' - Login using browser-based WebRTC
+ * @public
+ */
+export type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';
 /**
  * Response type for welcome events which can be either success or error
  * @public
@@ -400,6 +440,26 @@ export type AgentResponse = {
  * Represents the response from getDesktopProfileById method.
  */
 export type DesktopProfileResponse = {
+    /**
+     * Unique identifier of the agent profile configuration.
+     */
+    id: string;
+    /**
+     * Display name for the agent profile.
+     */
+    name: string;
+    /**
+     * Description of the agent profile.
+     */
+    description: string;
+    /**
+     * Parent entity type for the profile (for example ORGANIZATION).
+     */
+    parentType: string;
+    /**
+     * Indicates whether screen pop is enabled.
+     */
+    screenPopup: boolean;
     /**
      * Represents the voice options of an agent.
      */
@@ -432,6 +492,10 @@ export type DesktopProfileResponse = {
      * Auto wrap-up allowed.
      */
     autoWrapUp: boolean;
+    /**
+     * Whether the agent personal greeting is enabled.
+     */
+    agentPersonalGreeting: boolean;
     /**
      * Auto answer allowed.
      */
@@ -448,6 +512,30 @@ export type DesktopProfileResponse = {
      * Allow auto wrap-up extension.
      */
     allowAutoWrapUpExtension: boolean;
+    /**
+     * Access control for queues assigned to the agent (ALL or SPECIFIC).
+     */
+    accessQueue: string;
+    /**
+     * Queue identifiers available to the agent when access is SPECIFIC.
+     */
+    queues: string[];
+    /**
+     * Access control for entry points assigned to the agent.
+     */
+    accessEntryPoint: string;
+    /**
+     * Entry point identifiers available to the agent when access is SPECIFIC.
+     */
+    entryPoints: string[];
+    /**
+     * Access control for buddy teams assigned to the agent.
+     */
+    accessBuddyTeam: string;
+    /**
+     * Buddy team identifiers available to the agent when access is SPECIFIC.
+     */
+    buddyTeams: string[];
     /**
      * Outdial enabled for the agent.
      */
@@ -484,6 +572,10 @@ export type DesktopProfileResponse = {
      * Agent DN validation of the agent.
      */
     agentDNValidation: string;
+    /**
+     * Additional DN validation criteria configured for the agent.
+     */
+    agentDNValidationCriterions: string[];
     /**
      * Dial plans of the agent.
      */
@@ -512,6 +604,26 @@ export type DesktopProfileResponse = {
      * State synchronization in Webex enabled or not.
      */
     stateSynchronizationWebex: boolean;
+    /**
+     * Threshold rules configured for the agent profile.
+     */
+    thresholdRules: Array<Record<string, string | number>>;
+    /**
+     * Whether the agent profile is currently active.
+     */
+    active: boolean;
+    /**
+     * Whether this profile is the system default.
+     */
+    systemDefault: boolean;
+    /**
+     * Timestamp when the profile was created.
+     */
+    createdTime: number;
+    /**
+     * Timestamp when the profile was last updated.
+     */
+    lastUpdatedTime: number;
 };
 /**
  * Response containing multimedia profile configuration for an agent
@@ -907,14 +1019,6 @@ export type WrapupData = {
         allowCancelAutoWrapup?: boolean;
     };
 };
-/**
- * Available login options for voice channel access
- * 'AGENT_DN' - Login using agent's DN
- * 'EXTENSION' - Login using extension number
- * 'BROWSER' - Login using browser-based WebRTC
- * @public
- */
-export type LoginOption = 'AGENT_DN' | 'EXTENSION' | 'BROWSER';
 /**
  * Team configuration information
  * @public
@@ -1082,7 +1186,7 @@ export type Profile = {
     /** Outbound entry point */
     outDialEp: string;
     /** Whether ending calls is enabled */
-    isEndCallEnabled: boolean;
+    isEndTaskEnabled: boolean;
     /** Whether ending consultations is enabled */
     isEndConsultEnabled: boolean;
     /** Optional lifecycle manager URL */

package/dist/types/services/core/Utils.d.ts

@@ -1,7 +1,7 @@
 import * as Err from './Err';
 import { LoginOption, WebexRequestPayload } from '../../types';
 import { Failure, AugmentedError } from './GlobalTypes';
-import { TaskData, ConsultTransferPayLoad, Interaction } from '../task/types';
+import { ConsultConferenceData, consultConferencePayloadData, ConsultTransferDestinationType, TaskData, Interaction } from '../task/types';
 import { DialPlan } from '../config/types';
 /**
  * Strips characters defined in the dial plan entry from the input string.
@@ -68,14 +68,6 @@ export declare const generateTaskErrorObject: (error: any, methodName: string, m
  * @ignore
  */
 export declare const createErrDetailsObject: (errObj: WebexRequestPayload) => Err.Details<"Service.reqs.generic.failure">;
-/**
- * Gets the consulted agent ID from the media object by finding the agent
- * in the consult media participants (excluding the current agent).
- *
- * @param media - The media object from the interaction
- * @param agentId - The current agent's ID to exclude from the search
- * @returns The consulted agent ID, or empty string if none found
- */
 export declare const getConsultedAgentId: (media: Interaction['media'], agentId: string) => string;
 /**
  * Gets the destination agent ID for CBT (Capacity Based Team) scenarios.
@@ -105,4 +97,25 @@ export declare const calculateDestAgentId: (interaction: Interaction, agentId: s
  * @returns The destination agent ID for determining destination type
  */
 export declare const calculateDestType: (interaction: Interaction, agentId: string) => string;
-export declare const deriveConsultTransferDestinationType: (taskData?: TaskData) => ConsultTransferPayLoad['destinationType'];
+/**
+ * Gets the destination agent ID from participants.
+ * Finds a participant who is not the current agent and is an agent type.
+ *
+ * @param participants - The participants object from interaction
+ * @param agentId - The current agent's ID
+ * @returns The destination agent ID, or undefined if none found
+ */
+export declare const buildConsultConferenceParamData: (dataPassed: consultConferencePayloadData, interactionIdPassed: string) => {
+    interactionId: string;
+    data: ConsultConferenceData;
+};
+/**
+ * Derives the consult transfer destination type based on task data.
+ * This function determines the appropriate destination type for a consult transfer
+ * by examining the destination type stored in the task data.
+ *
+ * @param taskData - The task data containing destination information
+ * @returns The derived consult transfer destination type
+ * @public
+ */
+export declare const deriveConsultTransferDestinationType: (taskData: TaskData) => ConsultTransferDestinationType;

package/dist/types/services/core/websocket/WebSocketManager.d.ts

@@ -33,3 +33,4 @@ export declare class WebSocketManager extends EventEmitter {
     private connect;
     private webSocketOnCloseHandler;
 }
+export default WebSocketManager;

package/dist/types/services/core/websocket/types.d.ts

@@ -1,5 +1,5 @@
 import { SubscribeRequest } from '../../../types';
-import { WebSocketManager } from './WebSocketManager';
+import type WebSocketManager from './WebSocketManager';
 /**
  * Options for initializing a connection service.
  * @typedef ConnectionServiceOptions

package/dist/types/services/index.d.ts

@@ -23,7 +23,7 @@ export default class Services {
     readonly dialer: ReturnType<typeof aqmDialer>;
     /** WebSocket manager for handling real-time communications */
     readonly webSocketManager: WebSocketManager;
-    /** RTD WebSocket manager for handling realtime transcription */
+    /** RTD WebSocket manager for handling real-time transcription */
     readonly rtdWebSocketManager: WebSocketManager;
     /** Connection service for managing websocket connections */
     readonly connectionService: ConnectionService;

package/dist/types/services/task/Task.d.ts

@@ -0,0 +1,157 @@
+/// <reference types="node" />
+import { EventEmitter } from 'events';
+import type { ActorRefFrom, SnapshotFrom } from 'xstate';
+import { ITask, TaskData, TaskResponse, WrapupPayLoad, TaskId, TransferPayLoad, TASK_EVENTS, TaskUIControls, ConsultEndPayload, ConsultPayload, ConsultTransferPayLoad, ResumeRecordingPayload, CallId } from './types';
+import routingContact from './contact';
+import MetricsManager from '../../metrics/MetricsManager';
+import { TaskState } from './state-machine';
+import type { TaskEventPayload, TaskStateMachine, UIControlConfig, TaskActionsMap, TaskActionArgs } from './state-machine';
+import AutoWrapup from './AutoWrapup';
+import { WrapupData } from '../config/types';
+type UIControlConfigInput = Omit<UIControlConfig, 'channelType'> & {
+    channelType?: UIControlConfig['channelType'];
+};
+export default abstract class Task extends EventEmitter implements ITask {
+    protected contact: ReturnType<typeof routingContact>;
+    protected metricsManager: MetricsManager;
+    stateMachineService?: ActorRefFrom<TaskStateMachine>;
+    data: TaskData;
+    webCallMap: Record<TaskId, CallId>;
+    state?: SnapshotFrom<TaskStateMachine>;
+    private lastState?;
+    protected currentUiControls: TaskUIControls;
+    protected uiControlConfig: UIControlConfig;
+    protected wrapupData?: WrapupData;
+    autoWrapup?: AutoWrapup;
+    protected agentId?: string;
+    constructor(contact: ReturnType<typeof routingContact>, data: TaskData, uiControlConfig: UIControlConfigInput, wrapupData?: WrapupData, agentId?: string);
+    private static resolveChannelType;
+    abstract accept(): Promise<TaskResponse>;
+    decline(): Promise<TaskResponse>;
+    pauseRecording(): Promise<TaskResponse>;
+    resumeRecording(resumeRecordingPayload: ResumeRecordingPayload): Promise<TaskResponse>;
+    consult(consultPayload: ConsultPayload): Promise<TaskResponse>;
+    endConsult(consultEndPayload: ConsultEndPayload): Promise<TaskResponse>;
+    consultTransfer(consultTransferPayload?: ConsultTransferPayLoad): Promise<TaskResponse>;
+    consultConference(): Promise<TaskResponse>;
+    exitConference(): Promise<TaskResponse>;
+    transferConference(): Promise<TaskResponse>;
+    switchCall(): Promise<TaskResponse>;
+    toggleMute(): Promise<void>;
+    unregisterWebCallListeners(): void;
+    /**
+     * Cancel any in-progress auto wrap-up timer.
+     * Base implementation just clears the timer reference so subclasses inherit the behavior.
+     */
+    cancelAutoWrapupTimer(): void;
+    hold(): Promise<TaskResponse>;
+    resume(): Promise<TaskResponse>;
+    holdResume(): Promise<TaskResponse>;
+    /**
+     * Latest UI controls derived from state machine state and context.
+     */
+    get uiControls(): TaskUIControls;
+    protected updateUiControls(forceEmit?: boolean): void;
+    /**
+     * Initialize the state machine
+     */
+    private initializeStateMachine;
+    /**
+     * Send an event to the state machine
+     */
+    sendStateMachineEvent(event: TaskEventPayload): void;
+    /**
+     * Get the current state machine state
+     */
+    protected getCurrentState(): TaskState | undefined;
+    /**
+     * Compute UI controls based on current state machine state.
+     *
+     * @returns UI control states for all task actions
+     */
+    protected computeUIControls(): TaskUIControls;
+    /**
+     * Stop the state machine service
+     */
+    protected stopStateMachine(): void;
+    private static extractTaskDataFromEvent;
+    private autoAnswerIfNeeded;
+    private updateTaskFromEvent;
+    protected getStateMachineActionOverrides(): Partial<TaskActionsMap>;
+    protected getChannelSpecificActionOverrides(): Partial<TaskActionsMap>;
+    protected createEmitSelfAction(taskEvent: TASK_EVENTS, { updateTaskData }?: {
+        updateTaskData?: boolean;
+    }): ({ event }: TaskActionArgs) => void;
+    private getCommonActionOverrides;
+    /**
+     * Sets up the automatic wrap-up timer if wrap-up is required
+     */
+    protected setupAutoWrapupTimer(): void;
+    /**
+     * Cancels the automatic wrap-up timer if it's running
+     */
+    private reconcileData;
+    /**
+     *
+     * @param methodName - The name of the method that is unsupported
+     * @throws Error
+     */
+    protected unsupportedMethodError(methodName: string): void;
+    /**
+     * This method is used to update the task data.
+     * @param updatedData - TaskData
+     * @param shouldOverwrite - boolean
+     * @example
+     * ```typescript
+     * task.updateTaskData(updatedData, true);
+     * ```
+     */
+    updateTaskData(updatedData: TaskData, shouldOverwrite?: boolean): ITask;
+    /**
+     * The backend sends `interaction.media` and `interaction.participants` as complete snapshots
+     * of the current call state. `reconcileData` deep-merges and never removes keys, so entries the
+     * backend dropped (e.g. a consult leg's media and consultee participant after the consult ends)
+     * linger in `this.data`. That stale data drives incorrect UI controls (e.g. the consult button
+     * staying disabled after the consult leg is gone, until a page refresh re-hydrates cleanly).
+     * Make only these two snapshot maps authoritative to the incoming payload, leaving every other
+     * field on the generic deep-merge path (CAD and other partial updates still merge as before).
+     */
+    private pruneStaleInteractionMaps;
+    /**
+     * This is used to blind transfer or vTeam transfer the task
+     * @param transferPayload
+     * @returns Promise<TaskResponse>
+     * @throws Error
+     * @example
+     * ```typescript
+     * const transferPayload = {
+     *  to: 'myQueueId',
+     *  destinationType: 'queue',
+     * }
+     * task.transfer(transferPayload).then(()=>{}).catch(()=>{});
+     * ```
+     */
+    transfer(transferPayload: TransferPayLoad): Promise<TaskResponse>;
+    /**
+     * This is used to end the task.
+     * @returns Promise<TaskResponse>
+     * @throws Error
+     * @example
+     * ```typescript
+     * task.end().then(()=>{}).catch(()=>{})
+     *  ```
+     */
+    end(): Promise<TaskResponse>;
+    /**
+     * This is used to wrap up the task.
+     * @param wrapupPayload - WrapupPayLoad
+     * @returns Promise<TaskResponse>
+     * @throws Error
+     * @example
+     * ```typescript
+     * task.wrapup(wrapupPayload).then(()=>{}).catch(()=>{})
+     * ```
+     */
+    wrapup(wrapupPayload: WrapupPayLoad): Promise<TaskResponse>;
+}
+export {};

package/dist/types/services/task/TaskFactory.d.ts

@@ -0,0 +1,12 @@
+import routingContact from './contact';
+import WebCallingService from '../WebCallingService';
+import Task from './Task';
+import { TaskData } from './types';
+import { ConfigFlags } from '../../types';
+import { WrapupData } from '../config/types';
+export default class TaskFactory {
+    /**
+     * Creates the correct Task subclass based on mediaType & loginOption
+     */
+    static createTask(contact: ReturnType<typeof routingContact>, webCallingService: WebCallingService, data: TaskData, configFlags: ConfigFlags, wrapupData?: WrapupData, agentId?: string): Task;
+}

package/dist/types/services/task/TaskUtils.d.ts

@@ -1,4 +1,30 @@
 import { Interaction, ITask, TaskData } from './types';
+import { TaskContext } from './state-machine/types';
+/**
+ * Checks if the customer is still in the call (not left)
+ *
+ * @param interaction - The interaction object
+ * @param interactionId - The main interaction ID
+ * @returns true if customer is in the call
+ */
+export declare const getIsCustomerInCall: (interaction: Interaction, interactionId: string) => boolean;
+/**
+ * Gets the count of active agent participants in the conference
+ * Excludes Customer, Supervisor, and VVA participant types
+ *
+ * @param interaction - The interaction object
+ * @param interactionId - The main interaction ID
+ * @returns Number of active agent participants
+ */
+export declare const getConferenceParticipantsCount: (interaction: Interaction, interactionId: string) => number;
+/**
+ * Determines if a consult is actively in-progress for conference control gating.
+ * This is used to disable conference controls (End/Consult) only when a consult leg
+ * still exists outside the main call participants.
+ */
+export declare const getIsConsultInProgressForConferenceControls: (interaction: Interaction | undefined, mainCallId: string | undefined, selfAgentId: string | undefined) => boolean;
+export declare const getIsConsultedAgentForControls: (taskData: TaskData | null, context: TaskContext, isConsultingState: boolean) => boolean;
+export declare const getServerHoldStateForControls: (context: TaskContext, mainCallId?: string, fallbackTaskData?: TaskData | null) => boolean | undefined;
 /**
  * Determines if the given agent is the primary agent (owner) of the task
  * @param task - The task to check
@@ -22,8 +48,11 @@ export declare const isParticipantInMainInteraction: (task: ITask, agentId: stri
 export declare const checkParticipantNotInInteraction: (task: ITask, agentId: string) => boolean;
 /**
  * Determines if a conference is currently in progress based on the number of active agent participants
- * @param TaskData - The payLoad data to check for conference status
+ * @param data - The task data to check for conference status
  * @returns true if there are 2 or more active agent participants in the main call, false otherwise
+ *
+ * For Agent B (consulted agent), their task's interactionId may be different from the main call.
+ * We use mainInteractionId from the interaction if available, otherwise fallback to interactionId.
  */
 export declare const getIsConferenceInProgress: (data: TaskData) => boolean;
 /**
@@ -36,10 +65,15 @@ export declare const isSecondaryAgent: (interaction: Interaction) => boolean;
 /**
  * Checks if the current agent is a secondary EP-DN (Entry Point Dial Number) agent.
  * This is specifically for telephony consultations to external numbers/entry points.
- * @param task - The task object containing interaction details
+ * @param interaction - The interaction object
  * @returns true if this is a secondary EP-DN agent in telephony consultation, false otherwise
  */
 export declare const isSecondaryEpDnAgent: (interaction: Interaction) => boolean;
+/**
+ * Checks if the task belongs to a campaign preview interaction.
+ * Campaign preview ContactEnded events are terminal cleanup events and should not trigger wrapup.
+ */
+export declare const isCampaignPreviewTask: (taskData?: TaskData | null) => boolean;
 /**
  * Checks if auto-answer is enabled for the agent participant
  * @param interaction - The interaction object
@@ -82,6 +116,16 @@ export declare const hasAgentInitiatedOutdial: (interaction: Interaction, agentI
  * @returns true if task should be auto-answered, false otherwise
  */
 export declare const shouldAutoAnswerTask: (taskData: TaskData, agentId: string, loginOption: string, webRtcEnabled: boolean) => boolean;
+/**
+ * Gets the consult media resource ID for switch-call operations.
+ * Searches for the consult media leg in the interaction.
+ *
+ * @param interaction - The interaction object
+ * @param consultMediaResourceId - The consult media resource ID from task data
+ * @param agentId - Current agent ID
+ * @returns The consult media resource ID or undefined
+ */
+export declare const getConsultMediaResourceId: (interaction: Interaction | undefined, consultMediaResourceId: string | undefined, agentId: string | undefined) => string | undefined;
 /**
  * Checks if a task is a campaign preview reservation that has not yet been accepted.
  * Campaign preview tasks should not trigger incoming call handling until the agent

package/dist/types/services/task/constants.d.ts

@@ -46,6 +46,10 @@ export declare const PRESERVED_TASK_DATA_FIELDS: {
  * Used by reconcileData method to preserve important task state fields
  */
 export declare const KEYS_TO_NOT_DELETE: string[];
+/**
+ * Consultation status constants derived from state machine
+ * These values are computed and available in task.data.consultStatus
+ */
 export declare const METHODS: {
     ACCEPT: string;
     TOGGLE_MUTE: string;
@@ -75,6 +79,7 @@ export declare const METHODS: {
     GET_TASK_MANAGER: string;
     SETUP_AUTO_WRAPUP_TIMER: string;
     CANCEL_AUTO_WRAPUP_TIMER: string;
+    REQUEST_REAL_TIME_TRANSCRIPTS: string;
 };
 export declare const TRANSCRIPT_EVENT_MAP: {
     AgentContactAssigned: string;

package/dist/types/services/task/digital/Digital.d.ts

@@ -0,0 +1,22 @@
+import { IDigital, TaskResponse, TaskData } from '../types';
+import { WrapupData } from '../../config/types';
+import Task from '../Task';
+import routingContact from '../contact';
+export default class Digital extends Task implements IDigital {
+    constructor(contact: ReturnType<typeof routingContact>, data: TaskData, wrapupData?: WrapupData, agentId?: string);
+    /**
+     * Refresh the digital task with the latest backend payload and recompute UI controls.
+     */
+    updateTaskData(newData: TaskData, shouldOverwrite?: boolean): IDigital;
+    /**
+     * This is used for incoming digital task accept by agent.
+     *
+     * @returns Promise<TaskResponse>
+     * @throws Error
+     * @example
+     * ```typescript
+     * task.accept().then(()=>{}).catch(()=>{})
+     * ```
+     */
+    accept(): Promise<TaskResponse>;
+}