@webex/contact-center 3.12.0-next.72 → 3.12.0-next.74

package/dist/config.js

@@ -31,6 +31,12 @@ var _default = exports.default = {
      * @default true
      */
     allowAutomatedRelogin: true,
+    /**
+     * Whether to skip Mobius/WebRTC registration for browser login flows.
+     * @type {boolean}
+     * @default false
+     */
+    disableWebRTCRegistration: false,
     /**
      * The type of client making the connection.
      * @type {string}

package/dist/config.js.map

@@ -1 +1 @@
-{"version":3,"names":["_default","exports","default","cc","allowMultiLogin","allowAutomatedRelogin","clientType","isKeepAliveEnabled","force","metrics","clientName"],"sources":["config.ts"],"sourcesContent":["/**\n * Default configuration for the Webex Contact Center SDK.\n *\n * @public\n * @example\n * import config from './config';\n * const allowMultiLogin = config.cc.allowMultiLogin;\n * @ignore\n */\nexport default {\n  /**\n   * Contact Center configuration options.\n   * @public\n   */\n  cc: {\n    /**\n     * Whether to allow multiple logins from different devices.\n     * @type {boolean}\n     * @default false\n     */\n    allowMultiLogin: false,\n    /**\n     * Whether to automatically attempt relogin on connection loss.\n     * @type {boolean}\n     * @default true\n     */\n    allowAutomatedRelogin: true,\n    /**\n     * The type of client making the connection.\n     * @type {string}\n     * @default 'WebexCCSDK'\n     */\n    clientType: 'WebexCCSDK',\n    /**\n     * Whether to enable keep-alive messages.\n     * @type {boolean}\n     * @default false\n     */\n    isKeepAliveEnabled: false,\n    /**\n     * Whether to force registration.\n     * @type {boolean}\n     * @default true\n     */\n    force: true,\n    /**\n     * Metrics configuration for the client.\n     * @public\n     */\n    metrics: {\n      /**\n       * Name of the client for metrics.\n       * @type {string}\n       * @default 'WEBEX_JS_SDK'\n       */\n      clientName: 'WEBEX_JS_SDK',\n      /**\n       * Type of client for metrics.\n       * @type {string}\n       * @default 'WebexCCSDK'\n       */\n      clientType: 'WebexCCSDK',\n    },\n  },\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AARA,IAAAA,QAAA,GAAAC,OAAA,CAAAC,OAAA,GASe;EACb;AACF;AACA;AACA;EACEC,EAAE,EAAE;IACF;AACJ;AACA;AACA;AACA;IACIC,eAAe,EAAE,KAAK;IACtB;AACJ;AACA;AACA;AACA;IACIC,qBAAqB,EAAE,IAAI;IAC3B;AACJ;AACA;AACA;AACA;IACIC,UAAU,EAAE,YAAY;IACxB;AACJ;AACA;AACA;AACA;IACIC,kBAAkB,EAAE,KAAK;IACzB;AACJ;AACA;AACA;AACA;IACIC,KAAK,EAAE,IAAI;IACX;AACJ;AACA;AACA;IACIC,OAAO,EAAE;MACP;AACN;AACA;AACA;AACA;MACMC,UAAU,EAAE,cAAc;MAC1B;AACN;AACA;AACA;AACA;MACMJ,UAAU,EAAE;IACd;EACF;AACF,CAAC","ignoreList":[]}
+{"version":3,"names":["_default","exports","default","cc","allowMultiLogin","allowAutomatedRelogin","disableWebRTCRegistration","clientType","isKeepAliveEnabled","force","metrics","clientName"],"sources":["config.ts"],"sourcesContent":["/**\n * Default configuration for the Webex Contact Center SDK.\n *\n * @public\n * @example\n * import config from './config';\n * const allowMultiLogin = config.cc.allowMultiLogin;\n * @ignore\n */\nexport default {\n  /**\n   * Contact Center configuration options.\n   * @public\n   */\n  cc: {\n    /**\n     * Whether to allow multiple logins from different devices.\n     * @type {boolean}\n     * @default false\n     */\n    allowMultiLogin: false,\n    /**\n     * Whether to automatically attempt relogin on connection loss.\n     * @type {boolean}\n     * @default true\n     */\n    allowAutomatedRelogin: true,\n    /**\n     * Whether to skip Mobius/WebRTC registration for browser login flows.\n     * @type {boolean}\n     * @default false\n     */\n    disableWebRTCRegistration: false,\n    /**\n     * The type of client making the connection.\n     * @type {string}\n     * @default 'WebexCCSDK'\n     */\n    clientType: 'WebexCCSDK',\n    /**\n     * Whether to enable keep-alive messages.\n     * @type {boolean}\n     * @default false\n     */\n    isKeepAliveEnabled: false,\n    /**\n     * Whether to force registration.\n     * @type {boolean}\n     * @default true\n     */\n    force: true,\n    /**\n     * Metrics configuration for the client.\n     * @public\n     */\n    metrics: {\n      /**\n       * Name of the client for metrics.\n       * @type {string}\n       * @default 'WEBEX_JS_SDK'\n       */\n      clientName: 'WEBEX_JS_SDK',\n      /**\n       * Type of client for metrics.\n       * @type {string}\n       * @default 'WebexCCSDK'\n       */\n      clientType: 'WebexCCSDK',\n    },\n  },\n};\n"],"mappings":";;;;;;AAAA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AARA,IAAAA,QAAA,GAAAC,OAAA,CAAAC,OAAA,GASe;EACb;AACF;AACA;AACA;EACEC,EAAE,EAAE;IACF;AACJ;AACA;AACA;AACA;IACIC,eAAe,EAAE,KAAK;IACtB;AACJ;AACA;AACA;AACA;IACIC,qBAAqB,EAAE,IAAI;IAC3B;AACJ;AACA;AACA;AACA;IACIC,yBAAyB,EAAE,KAAK;IAChC;AACJ;AACA;AACA;AACA;IACIC,UAAU,EAAE,YAAY;IACxB;AACJ;AACA;AACA;AACA;IACIC,kBAAkB,EAAE,KAAK;IACzB;AACJ;AACA;AACA;AACA;IACIC,KAAK,EAAE,IAAI;IACX;AACJ;AACA;AACA;IACIC,OAAO,EAAE;MACP;AACN;AACA;AACA;AACA;MACMC,UAAU,EAAE,cAAc;MAC1B;AACN;AACA;AACA;AACA;MACMJ,UAAU,EAAE;IACd;EACF;AACF,CAAC","ignoreList":[]}

package/dist/constants.js

@@ -48,18 +48,31 @@ const METHODS = exports.METHODS = {
   HANDLE_DEVICE_TYPE: 'handleDeviceType',
   START_OUTDIAL: 'startOutdial',
   GET_QUEUES: 'getQueues',
-  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',
   UPLOAD_LOGS: 'uploadLogs',
   UPDATE_AGENT_PROFILE: 'updateAgentProfile',
   GET_DEVICE_ID: 'getDeviceId',
   HANDLE_INCOMING_TASK: 'handleIncomingTask',
   HANDLE_TASK_HYDRATE: 'handleTaskHydrate',
   INCOMING_TASK_LISTENER: 'incomingTaskListener',
+  ACCEPT: 'accept',
+  REJECT: 'decline',
+  HOLD: 'hold',
+  RESUME: 'resume',
+  HOLD_RESUME: 'holdResume',
+  TRANSFER_CALL: 'transfer',
+  CONSULT_TRANSFER: 'consultTransfer',
+  CONSULT_CONFERENCE: 'consultConference',
+  EXIT_CONFERENCE: 'exitConference',
+  TRANSFER_CONFERENCE: 'transferConference',
+  TOGGLE_MUTE: 'toggleMute',
+  COMPLETE_TRANSFER: 'completeTransfer',
+  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',
   ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',
   SKIP_PREVIEW_CONTACT: 'skipPreviewContact',
   REMOVE_PREVIEW_CONTACT: 'removePreviewContact',
   GET_BASE_URL: 'getBaseUrl',
   SEND_EVENT: 'sendEvent',
+  GET_SUGGESTED_RESPONSE: 'getSuggestedResponse',
   FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts'
 };
 //# sourceMappingURL=constants.js.map

package/dist/constants.js.map

@@ -1 +1 @@
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// 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  INCOMING_TASK_LISTENER: 'incomingTaskListener',\n  ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',\n  SKIP_PREVIEW_CONTACT: 'skipPreviewContact',\n  REMOVE_PREVIEW_CONTACT: 'removePreviewContact',\n  GET_BASE_URL: 'getBaseUrl',\n  SEND_EVENT: 'sendEvent',\n  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',\n};\n"],"mappings":";;;;;;AAAO,MAAMA,KAAK,GAAAC,OAAA,CAAAD,KAAA,GAAG,OAAO;AACrB,MAAME,KAAK,GAAAD,OAAA,CAAAC,KAAA,GAAG,OAAO;AACrB,MAAMC,gBAAgB,GAAAF,OAAA,CAAAE,gBAAA,GAAG,KAAK,CAAC,CAAC;AAChC,MAAMC,YAAY,GAAAH,OAAA,CAAAG,YAAA,GAAG,EAAE;AACvB,MAAMC,YAAY,GAAAJ,OAAA,CAAAI,YAAA,GAAG,UAAU;AACtC;AACO,MAAMC,UAAU,GAAAL,OAAA,CAAAK,UAAA,GAAG,WAAW;AAC9B,MAAMC,wBAAwB,GAAAN,OAAA,CAAAM,wBAAA,GAAG,mBAAmB;AACpD,MAAMC,gBAAgB,GAAAP,OAAA,CAAAO,gBAAA,GAAG,cAAc;AACvC,MAAMC,OAAO,GAAAR,OAAA,CAAAQ,OAAA,GAAG,IAAI;AACpB,MAAMC,uBAAuB,GAAAT,OAAA,CAAAS,uBAAA,GAAG,oBAAoB;AACpD,MAAMC,uBAAuB,GAAAV,OAAA,CAAAU,uBAAA,GAAG,kBAAkB;AAClD,MAAMC,aAAa,GAAAX,OAAA,CAAAW,aAAA,GAAG,UAAU;AAChC,MAAMC,kBAAkB,GAAAZ,OAAA,CAAAY,kBAAA,GAAG,cAAc;AACzC,MAAMC,iBAAiB,GAAAb,OAAA,CAAAa,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAd,OAAA,CAAAc,SAAA,GAAG,MAAM;AAC/B;AACO,MAAMC,iBAAiB,GAAAf,OAAA,CAAAe,iBAAA,GAAG,UAAU;AACpC,MAAMC,UAAU,GAAAhB,OAAA,CAAAgB,UAAA,GAAG,CAAC,CAAC;AACrB,MAAMC,kBAAkB,GAAAjB,OAAA,CAAAiB,kBAAA,GAAG,WAAW;AACtC,MAAMC,aAAa,GAAAlB,OAAA,CAAAkB,aAAA,GAAG,SAAS;;AAEtC;AACO,MAAMC,aAAa,GAAAnB,OAAA,CAAAmB,aAAA,GAAG,eAAe;AACrC,MAAMC,4BAA4B,GAAApB,OAAA,CAAAoB,4BAAA,GAAG,mCAAmC;;AAE/E;AACO,MAAMC,OAAO,GAAArB,OAAA,CAAAqB,OAAA,GAAG;EACrBC,QAAQ,EAAE,UAAU;EACpBC,UAAU,EAAE,YAAY;EACxBC,gBAAgB,EAAE,gBAAgB;EAClCC,iBAAiB,EAAE,kBAAkB;EACrCC,aAAa,EAAE,cAAc;EAC7BC,cAAc,EAAE,eAAe;EAC/BC,eAAe,EAAE,gBAAgB;EACjCC,eAAe,EAAE,eAAe;EAChCC,wBAAwB,EAAE,wBAAwB;EAClDC,qBAAqB,EAAE,qBAAqB;EAC5CC,qBAAqB,EAAE,qBAAqB;EAC5CC,sBAAsB,EAAE,sBAAsB;EAC9CC,cAAc,EAAE,eAAe;EAC/BC,kBAAkB,EAAE,kBAAkB;EACtCC,aAAa,EAAE,cAAc;EAC7BC,UAAU,EAAE,WAAW;EACvBC,uBAAuB,EAAE,sBAAsB;EAC/CC,WAAW,EAAE,YAAY;EACzBC,oBAAoB,EAAE,oBAAoB;EAC1CC,aAAa,EAAE,aAAa;EAC5BC,oBAAoB,EAAE,oBAAoB;EAC1CC,mBAAmB,EAAE,mBAAmB;EACxCC,sBAAsB,EAAE,sBAAsB;EAC9CC,sBAAsB,EAAE,sBAAsB;EAC9CC,oBAAoB,EAAE,oBAAoB;EAC1CC,sBAAsB,EAAE,sBAAsB;EAC9CC,YAAY,EAAE,YAAY;EAC1BC,UAAU,EAAE,WAAW;EACvBC,0BAA0B,EAAE;AAC9B,CAAC","ignoreList":[]}
+{"version":3,"names":["EVENT","exports","READY","TIMEOUT_DURATION","EMPTY_STRING","PRODUCT_NAME","LOG_PREFIX","WEB_CALLING_SERVICE_FILE","CONFIG_FILE_NAME","CC_FILE","CONNECTION_SERVICE_FILE","WEB_SOCKET_MANAGER_FILE","AQM_REQS_FILE","WEBEX_REQUEST_FILE","TASK_MANAGER_FILE","TASK_FILE","OUTDIAL_DIRECTION","ATTRIBUTES","OUTDIAL_MEDIA_TYPE","OUTBOUND_TYPE","UNKNOWN_ERROR","MERCURY_DISCONNECTED_SUCCESS","METHODS","REGISTER","DEREGISTER","GET_BUDDY_AGENTS","CONNECT_WEBSOCKET","STATION_LOGIN","STATION_LOGOUT","STATION_RELOGIN","SET_AGENT_STATE","HANDLE_WEBSOCKET_MESSAGE","SETUP_EVENT_LISTENERS","GET_CONNECTION_CONFIG","HANDLE_CONNECTION_LOST","SILENT_RELOGIN","HANDLE_DEVICE_TYPE","START_OUTDIAL","GET_QUEUES","UPLOAD_LOGS","UPDATE_AGENT_PROFILE","GET_DEVICE_ID","HANDLE_INCOMING_TASK","HANDLE_TASK_HYDRATE","INCOMING_TASK_LISTENER","ACCEPT","REJECT","HOLD","RESUME","HOLD_RESUME","TRANSFER_CALL","CONSULT_TRANSFER","CONSULT_CONFERENCE","EXIT_CONFERENCE","TRANSFER_CONFERENCE","TOGGLE_MUTE","COMPLETE_TRANSFER","GET_OUTDIAL_ANI_ENTRIES","ACCEPT_PREVIEW_CONTACT","SKIP_PREVIEW_CONTACT","REMOVE_PREVIEW_CONTACT","GET_BASE_URL","SEND_EVENT","GET_SUGGESTED_RESPONSE","FETCH_HISTORIC_TRANSCRIPTS"],"sources":["constants.ts"],"sourcesContent":["export const EVENT = 'event';\nexport const READY = 'ready';\nexport const TIMEOUT_DURATION = 20000; // 20 seconds timeout duration for webrtc registration\nexport const EMPTY_STRING = '';\nexport const PRODUCT_NAME = 'wxcc_sdk';\n// FILE NAMES\nexport const LOG_PREFIX = 'PLUGIN_CC';\nexport const WEB_CALLING_SERVICE_FILE = 'WebCallingService';\nexport const CONFIG_FILE_NAME = 'config-index';\nexport const CC_FILE = 'cc';\nexport const CONNECTION_SERVICE_FILE = 'connection-service';\nexport const WEB_SOCKET_MANAGER_FILE = 'WebSocketManager';\nexport const AQM_REQS_FILE = 'aqm-reqs';\nexport const WEBEX_REQUEST_FILE = 'WebexRequest';\nexport const TASK_MANAGER_FILE = 'TaskManager';\nexport const TASK_FILE = 'Task';\n// AGENT OUTDIAL CONSTANTS\nexport const OUTDIAL_DIRECTION = 'OUTBOUND';\nexport const ATTRIBUTES = {};\nexport const OUTDIAL_MEDIA_TYPE = 'telephony';\nexport const OUTBOUND_TYPE = 'OUTDIAL';\n\n// Log related constants\nexport const UNKNOWN_ERROR = 'Unknown error';\nexport const MERCURY_DISCONNECTED_SUCCESS = 'Mercury disconnected successfully';\n\n// METHOD NAMES\nexport const METHODS = {\n  REGISTER: 'register',\n  DEREGISTER: 'deregister',\n  GET_BUDDY_AGENTS: 'getBuddyAgents',\n  CONNECT_WEBSOCKET: 'connectWebsocket',\n  STATION_LOGIN: 'stationLogin',\n  STATION_LOGOUT: 'stationLogout',\n  STATION_RELOGIN: 'stationReLogin',\n  SET_AGENT_STATE: 'setAgentState',\n  HANDLE_WEBSOCKET_MESSAGE: 'handleWebsocketMessage',\n  SETUP_EVENT_LISTENERS: 'setupEventListeners',\n  GET_CONNECTION_CONFIG: 'getConnectionConfig',\n  HANDLE_CONNECTION_LOST: 'handleConnectionLost',\n  SILENT_RELOGIN: 'silentRelogin',\n  HANDLE_DEVICE_TYPE: 'handleDeviceType',\n  START_OUTDIAL: 'startOutdial',\n  GET_QUEUES: 'getQueues',\n  UPLOAD_LOGS: 'uploadLogs',\n  UPDATE_AGENT_PROFILE: 'updateAgentProfile',\n  GET_DEVICE_ID: 'getDeviceId',\n  HANDLE_INCOMING_TASK: 'handleIncomingTask',\n  HANDLE_TASK_HYDRATE: 'handleTaskHydrate',\n  INCOMING_TASK_LISTENER: 'incomingTaskListener',\n  ACCEPT: 'accept',\n  REJECT: 'decline',\n  HOLD: 'hold',\n  RESUME: 'resume',\n  HOLD_RESUME: 'holdResume',\n  TRANSFER_CALL: 'transfer',\n  CONSULT_TRANSFER: 'consultTransfer',\n  CONSULT_CONFERENCE: 'consultConference',\n  EXIT_CONFERENCE: 'exitConference',\n  TRANSFER_CONFERENCE: 'transferConference',\n  TOGGLE_MUTE: 'toggleMute',\n  COMPLETE_TRANSFER: 'completeTransfer',\n  GET_OUTDIAL_ANI_ENTRIES: 'getOutdialAniEntries',\n  ACCEPT_PREVIEW_CONTACT: 'acceptPreviewContact',\n  SKIP_PREVIEW_CONTACT: 'skipPreviewContact',\n  REMOVE_PREVIEW_CONTACT: 'removePreviewContact',\n  GET_BASE_URL: 'getBaseUrl',\n  SEND_EVENT: 'sendEvent',\n  GET_SUGGESTED_RESPONSE: 'getSuggestedResponse',\n  FETCH_HISTORIC_TRANSCRIPTS: 'fetchHistoricTranscripts',\n};\n"],"mappings":";;;;;;AAAO,MAAMA,KAAK,GAAAC,OAAA,CAAAD,KAAA,GAAG,OAAO;AACrB,MAAME,KAAK,GAAAD,OAAA,CAAAC,KAAA,GAAG,OAAO;AACrB,MAAMC,gBAAgB,GAAAF,OAAA,CAAAE,gBAAA,GAAG,KAAK,CAAC,CAAC;AAChC,MAAMC,YAAY,GAAAH,OAAA,CAAAG,YAAA,GAAG,EAAE;AACvB,MAAMC,YAAY,GAAAJ,OAAA,CAAAI,YAAA,GAAG,UAAU;AACtC;AACO,MAAMC,UAAU,GAAAL,OAAA,CAAAK,UAAA,GAAG,WAAW;AAC9B,MAAMC,wBAAwB,GAAAN,OAAA,CAAAM,wBAAA,GAAG,mBAAmB;AACpD,MAAMC,gBAAgB,GAAAP,OAAA,CAAAO,gBAAA,GAAG,cAAc;AACvC,MAAMC,OAAO,GAAAR,OAAA,CAAAQ,OAAA,GAAG,IAAI;AACpB,MAAMC,uBAAuB,GAAAT,OAAA,CAAAS,uBAAA,GAAG,oBAAoB;AACpD,MAAMC,uBAAuB,GAAAV,OAAA,CAAAU,uBAAA,GAAG,kBAAkB;AAClD,MAAMC,aAAa,GAAAX,OAAA,CAAAW,aAAA,GAAG,UAAU;AAChC,MAAMC,kBAAkB,GAAAZ,OAAA,CAAAY,kBAAA,GAAG,cAAc;AACzC,MAAMC,iBAAiB,GAAAb,OAAA,CAAAa,iBAAA,GAAG,aAAa;AACvC,MAAMC,SAAS,GAAAd,OAAA,CAAAc,SAAA,GAAG,MAAM;AAC/B;AACO,MAAMC,iBAAiB,GAAAf,OAAA,CAAAe,iBAAA,GAAG,UAAU;AACpC,MAAMC,UAAU,GAAAhB,OAAA,CAAAgB,UAAA,GAAG,CAAC,CAAC;AACrB,MAAMC,kBAAkB,GAAAjB,OAAA,CAAAiB,kBAAA,GAAG,WAAW;AACtC,MAAMC,aAAa,GAAAlB,OAAA,CAAAkB,aAAA,GAAG,SAAS;;AAEtC;AACO,MAAMC,aAAa,GAAAnB,OAAA,CAAAmB,aAAA,GAAG,eAAe;AACrC,MAAMC,4BAA4B,GAAApB,OAAA,CAAAoB,4BAAA,GAAG,mCAAmC;;AAE/E;AACO,MAAMC,OAAO,GAAArB,OAAA,CAAAqB,OAAA,GAAG;EACrBC,QAAQ,EAAE,UAAU;EACpBC,UAAU,EAAE,YAAY;EACxBC,gBAAgB,EAAE,gBAAgB;EAClCC,iBAAiB,EAAE,kBAAkB;EACrCC,aAAa,EAAE,cAAc;EAC7BC,cAAc,EAAE,eAAe;EAC/BC,eAAe,EAAE,gBAAgB;EACjCC,eAAe,EAAE,eAAe;EAChCC,wBAAwB,EAAE,wBAAwB;EAClDC,qBAAqB,EAAE,qBAAqB;EAC5CC,qBAAqB,EAAE,qBAAqB;EAC5CC,sBAAsB,EAAE,sBAAsB;EAC9CC,cAAc,EAAE,eAAe;EAC/BC,kBAAkB,EAAE,kBAAkB;EACtCC,aAAa,EAAE,cAAc;EAC7BC,UAAU,EAAE,WAAW;EACvBC,WAAW,EAAE,YAAY;EACzBC,oBAAoB,EAAE,oBAAoB;EAC1CC,aAAa,EAAE,aAAa;EAC5BC,oBAAoB,EAAE,oBAAoB;EAC1CC,mBAAmB,EAAE,mBAAmB;EACxCC,sBAAsB,EAAE,sBAAsB;EAC9CC,MAAM,EAAE,QAAQ;EAChBC,MAAM,EAAE,SAAS;EACjBC,IAAI,EAAE,MAAM;EACZC,MAAM,EAAE,QAAQ;EAChBC,WAAW,EAAE,YAAY;EACzBC,aAAa,EAAE,UAAU;EACzBC,gBAAgB,EAAE,iBAAiB;EACnCC,kBAAkB,EAAE,mBAAmB;EACvCC,eAAe,EAAE,gBAAgB;EACjCC,mBAAmB,EAAE,oBAAoB;EACzCC,WAAW,EAAE,YAAY;EACzBC,iBAAiB,EAAE,kBAAkB;EACrCC,uBAAuB,EAAE,sBAAsB;EAC/CC,sBAAsB,EAAE,sBAAsB;EAC9CC,oBAAoB,EAAE,oBAAoB;EAC1CC,sBAAsB,EAAE,sBAAsB;EAC9CC,YAAY,EAAE,YAAY;EAC1BC,UAAU,EAAE,WAAW;EACvBC,sBAAsB,EAAE,sBAAsB;EAC9CC,0BAA0B,EAAE;AAC9B,CAAC","ignoreList":[]}

package/dist/index.js

@@ -60,7 +60,7 @@ Object.defineProperty(exports, "TASK_EVENTS", {
 Object.defineProperty(exports, "Task", {
   enumerable: true,
   get: function () {
-    return _task.default;
+    return _Task.default;
   }
 });
 Object.defineProperty(exports, "WRAP_UP_CODE", {
@@ -70,6 +70,12 @@ Object.defineProperty(exports, "WRAP_UP_CODE", {
   }
 });
 exports.default = void 0;
+Object.defineProperty(exports, "getDefaultUIControls", {
+  enumerable: true,
+  get: function () {
+    return _uiControlsComputer.getDefaultUIControls;
+  }
+});
 Object.defineProperty(exports, "routingAgent", {
   enumerable: true,
   get: function () {
@@ -79,13 +85,14 @@ Object.defineProperty(exports, "routingAgent", {
 var _webexCore = require("@webex/webex-core");
 var _config = _interopRequireDefault(require("./config"));
 var _cc = _interopRequireDefault(require("./cc"));
-var _task = _interopRequireDefault(require("./services/task"));
 var _agent = _interopRequireDefault(require("./services/agent"));
+var _Task = _interopRequireDefault(require("./services/task/Task"));
 var _AddressBook = _interopRequireDefault(require("./services/AddressBook"));
 var _ApiAiAssistant = _interopRequireDefault(require("./services/ApiAiAssistant"));
 var _types = require("./services/task/types");
 var _types2 = require("./services/agent/types");
 var _types3 = require("./services/config/types");
+var _uiControlsComputer = require("./services/task/state-machine/uiControlsComputer");
 function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e }; }
 /**
  * @module ContactCenterModule
@@ -97,14 +104,13 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
  * @category Core
  */
 
-// Service exports
 /**
- * Task class represents a contact center task that can be managed by an agent
+ * Agent routing service for Contact Center operations
  * @category Services
  */
 
 /**
- * Agent routing service for Contact Center operations
+ * Task class represents a contact center task that can be managed by an agent
  * @category Services
  */
 
@@ -151,6 +157,8 @@ function _interopRequireDefault(e) { return e && e.__esModule ? e : { default: e
 
 /** Task related types */
 
+/** UI controls utilities */
+
 /** Agent related types */
 
 /** Config related types */

package/dist/index.js.map

@@ -1 +1 @@
-{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_task","_agent","_AddressBook","_ApiAiAssistant","_types","_types2","_types3","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n * /\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n// Service exports\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n} from './services/task/types';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default ContactCenter;\n"],"mappings":";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;AAAA,IAAAA,UAAA,GAAAC,OAAA;AACA,IAAAC,OAAA,GAAAC,sBAAA,CAAAF,OAAA;AACA,IAAAG,GAAA,GAAAD,sBAAA,CAAAF,OAAA;AAkBA,IAAAI,KAAA,GAAAF,sBAAA,CAAAF,OAAA;AAMA,IAAAK,MAAA,GAAAH,sBAAA,CAAAF,OAAA;AAGA,IAAAM,YAAA,GAAAJ,sBAAA,CAAAF,OAAA;AACA,IAAAO,eAAA,GAAAL,sBAAA,CAAAF,OAAA;AAqBA,IAAAQ,MAAA,GAAAR,OAAA;AAQA,IAAAS,OAAA,GAAAT,OAAA;AAQA,IAAAU,OAAA,GAAAV,OAAA;AAAuD,SAAAE,uBAAAS,CAAA,WAAAA,CAAA,IAAAA,CAAA,CAAAC,UAAA,GAAAD,CAAA,KAAAE,OAAA,EAAAF,CAAA;AA/DvD;AACA;AACA;AACA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;;AAGA;;AAIA;;AAaA;AACA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAIA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAIA;AACA;;AAUA;AACA;;AA4BA;;AAmBA;;AA8BA;;AA4CA;AACA;AACA;AACA;AACA;AACA;;AAGA;AACA;AACA;AACA;AACA;;AAGA,IAAAG,yBAAc,EAAC,IAAI,EAAEC,WAAa,EAAE;EAClCC,MAAM,EAANA;AACF,CAAC,CAAC;;AAEF;AAAA,IAAAC,QAAA,GAAAC,OAAA,CAAAL,OAAA,GACeE,WAAa","ignoreList":[]}
+{"version":3,"names":["_webexCore","require","_config","_interopRequireDefault","_cc","_agent","_Task","_AddressBook","_ApiAiAssistant","_types","_types2","_types3","_uiControlsComputer","e","__esModule","default","registerPlugin","ContactCenter","config","_default","exports"],"sources":["index.ts"],"sourcesContent":["import {registerPlugin} from '@webex/webex-core';\nimport config from './config';\nimport ContactCenter from './cc';\n\n/**\n * @module ContactCenterModule\n * /\n\n// Core exports\n/**\n * ContactCenter is the main plugin class for Webex Contact Center integration\n * @category Core\n */\nexport {default as ContactCenter} from './cc';\n\n/**\n * Agent routing service for Contact Center operations\n * @category Services\n */\nexport {default as routingAgent} from './services/agent';\n\n/**\n * Task class represents a contact center task that can be managed by an agent\n * @category Services\n */\nexport {default as Task} from './services/task/Task';\n\n// API exports (AddressBook is public, EntryPoint and Queue are accessed via cc wrappers)\nexport {default as AddressBook} from './services/AddressBook';\nexport {default as ApiAIAssistant} from './services/ApiAiAssistant';\n\n/** EntryPoint API types */\nexport type {\n  EntryPointRecord,\n  EntryPointListResponse,\n  EntryPointSearchParams,\n  AddressBookEntry,\n  AddressBookEntriesResponse,\n  AddressBookEntrySearchParams,\n  ContactServiceQueuesResponse,\n  ContactServiceQueueSearchParams,\n  ContactServiceQueue,\n} from './types';\n\n// Enums\n/**\n * Task Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {TASK_EVENTS} from './services/task/types';\nexport type {TASK_EVENTS as TaskEvents} from './services/task/types';\n\n/**\n * Agent Events for Contact Center operations\n * @enum {string}\n * @category Enums\n */\nexport {AGENT_EVENTS} from './services/agent/types';\nexport type {AGENT_EVENTS as AgentEvents} from './services/agent/types';\n\n/**\n * Contact Center Task Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_TASK_EVENTS} from './services/config/types';\n\n/**\n * Contact Center Agent Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_AGENT_EVENTS} from './services/config/types';\n\n/**\n * Combined Contact Center Events\n * @enum {string}\n * @category Enums\n */\nexport {CC_EVENTS} from './services/config/types';\nexport type {CC_EVENTS as ContactCenterEvents} from './services/config/types';\n\n// Interfaces\n/** Main types and interfaces for Contact Center functionality */\nexport type {\n  /** Interface for Contact Center plugin */\n  IContactCenter,\n  /** Configuration options for Contact Center plugin */\n  CCPluginConfig,\n  /** WebexSDK interface */\n  WebexSDK,\n} from './types';\n\n// Types\n/** Agent related types */\nexport type {\n  /** Login options for agents */\n  LoginOption,\n  /** Agent login information */\n  AgentLogin,\n  /** Agent device update information */\n  AgentProfileUpdate,\n  /** Station login response */\n  StationLoginResponse,\n  /** Station logout response */\n  StationLogoutResponse,\n  /** Buddy agents response */\n  BuddyAgentsResponse,\n  /** Buddy agents information */\n  BuddyAgents,\n  /** Subscribe request parameters */\n  SubscribeRequest,\n  /** Upload logs response */\n  UploadLogsResponse,\n  /** Update device type response */\n  UpdateDeviceTypeResponse,\n  /** Generic error interface */\n  GenericError,\n  /** Set state response */\n  SetStateResponse,\n} from './types';\n\n/** Task related types */\nexport type {\n  AgentContact,\n  /** Event emitter contract for task consumers (no @types/node needed) */\n  IEventEmitter,\n  /** Task interface */\n  ITask,\n  Interaction,\n  TaskData,\n  /** Task response */\n  TaskResponse,\n  ConsultPayload,\n  ConsultEndPayload,\n  ConsultTransferPayLoad,\n  /** Dialer payload */\n  DialerPayload,\n  TransferPayLoad,\n  ResumeRecordingPayload,\n  WrapupPayLoad,\n  /** UI control types for task buttons */\n  InteractionUIControls,\n  TaskUILeg,\n  TaskUIControls,\n  TaskUIControlState,\n} from './services/task/types';\n\n/** UI controls utilities */\nexport {getDefaultUIControls} from './services/task/state-machine/uiControlsComputer';\n\n/** Agent related types */\nexport type {\n  /** State change interface */\n  StateChange,\n  /** Logout interface */\n  Logout,\n  /** State change success response */\n  StateChangeSuccess,\n  /** Station login success response */\n  StationLoginSuccess,\n  /** Extended station login success response with notification tracking */\n  StationLoginSuccessResponse,\n  /** Device type update success response */\n  DeviceTypeUpdateSuccess,\n  /** Agent login success response */\n  LogoutSuccess,\n  /** Agent relogin success response */\n  ReloginSuccess,\n  /** Agent state type */\n  AgentState,\n  /** User station login parameters */\n  UserStationLogin,\n  /** Device type for agent login */\n  DeviceType,\n  /** Buddy agent details */\n  BuddyDetails,\n  /** Buddy agents success response */\n  BuddyAgentsSuccess,\n} from './services/agent/types';\n\n/** Config related types */\nexport type {\n  /** Profile interface */\n  Profile,\n  /** Response type from getUserUsingCI method */\n  AgentResponse,\n  /** Response from getDesktopProfileById */\n  DesktopProfileResponse,\n  /** Response from getMultimediaProfileById */\n  MultimediaProfileResponse,\n  /** Response from getListOfTeams */\n  ListTeamsResponse,\n  /** Response from getListOfAuxCodes */\n  ListAuxCodesResponse,\n  /** Response from getSiteInfo */\n  SiteInfo,\n  /** Response from getOrgInfo */\n  OrgInfo,\n  /** Response from getOrganizationSetting */\n  OrgSettings,\n  /** Response from getTenantData */\n  TenantData,\n  /** Response from getURLMapping */\n  URLMapping,\n  /** Response from getDialPlanData */\n  DialPlanEntity,\n  /** Auxiliary code information */\n  AuxCode,\n  /** Team information */\n  TeamList,\n  /** Wrap-up reason information */\n  WrapUpReason,\n  /** WebSocket event data */\n  WebSocketEvent,\n  /** Wrap-up configuration data */\n  WrapupData,\n  /** Base entity type */\n  Entity,\n  /** Dial plan configuration */\n  DialPlan,\n  /** Auxiliary code type (IDLE_CODE or WRAP_UP_CODE) */\n  AuxCodeType,\n} from './services/config/types';\n\n// Constants\n/**\n * Idle code constant\n * @constant {string}\n * @category Enums\n */\nexport {IDLE_CODE} from './services/config/types';\n\n/**\n * Wrap up code constant\n * @constant {string}\n * @category Enums\n */\nexport {WRAP_UP_CODE} from './services/config/types';\n\nregisterPlugin('cc', ContactCenter, {\n  config,\n});\n\n/** The Contact Center plugin default export */\nexport default 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package/dist/metrics/behavioral-events.js

@@ -341,6 +341,32 @@ const eventTaxonomyMap = {
     target: 'task_conference_transfer',
     verb: 'fail'
   },
+  // Conference Exit
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_exit',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_conference_exit',
+    verb: 'fail'
+  },
+  // Switch Call
+  [_constants.METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS]: {
+    product,
+    agent: 'user',
+    target: 'task_switch_call',
+    verb: 'complete'
+  },
+  [_constants.METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED]: {
+    product,
+    agent: 'user',
+    target: 'task_switch_call',
+    verb: 'fail'
+  },
   // upload logs
   [_constants.METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {
     product,

package/dist/metrics/behavioral-events.js.map

@@ -1 +1 @@
-{"version":3,"names":["_constants","require","_constants2","product","PRODUCT_NAME","eventTaxonomyMap","METRIC_EVENT_NAMES","STATION_LOGIN_SUCCESS","agent","target","verb","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","getEventTaxonomy","name"],"sources":["behavioral-events.ts"],"sourcesContent":["import {\n  MetricEventAgent,\n  MetricEventProduct,\n  MetricEventVerb,\n} from '@webex/internal-plugin-metrics/src/metrics.types';\n\nimport {METRIC_EVENT_NAMES} from './constants';\nimport {PRODUCT_NAME} from '../constants';\n\n/**\n * Represents the taxonomy for a behavioral event in the metrics system.\n * @ignore\n * @typedef BehavioralEventTaxonomy\n * @property {MetricEventProduct} product - The product associated with the behavioral event.\n * @property {MetricEventAgent} agent - The agent responsible for the behavioral event.\n * @property {string} target - The target entity of the behavioral event.\n * @property {MetricEventVerb} verb - The action or verb describing the behavioral event.\n *\n * @category Metrics\n * @type BehavioralEvents\n */\nexport type BehavioralEventTaxonomy = {\n  product: MetricEventProduct;\n  agent: MetricEventAgent;\n  target: string;\n  verb: MetricEventVerb;\n};\n\nconst product: MetricEventProduct = PRODUCT_NAME;\n\n// Adding new metrics? Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n\n  // Campaign Preview API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Skip API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Remove API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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Please add them to the Cypher CC metrics wiki\n/**\n * @ignore\n * @typedoc\n * A mapping between metric event names and their corresponding behavioral event taxonomy definitions.\n *\n * This map is used to associate each event (such as login, logout, task actions, etc.)\n * with a structured taxonomy object that describes the product, agent, target, and verb\n * for behavioral analytics and metrics reporting.\n *\n * The keys are string constants from `METRIC_EVENT_NAMES`, and the values are\n * `BehavioralEventTaxonomy` objects that define the event's context.\n *\n * @example\n * ```typescript\n * const taxonomy = eventTaxonomyMap[METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS];\n * // taxonomy = { product, agent: 'user', target: 'station_login', verb: 'complete' }\n * ```\n *\n * @see BehavioralEventTaxonomy\n * @see METRIC_EVENT_NAMES\n */\nconst eventTaxonomyMap: Record<string, BehavioralEventTaxonomy> = {\n  [METRIC_EVENT_NAMES.STATION_LOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_login',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_LOGOUT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_logout',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.STATION_RELOGIN_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'station_relogin',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_STATE_CHANGE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'state_change',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.FETCH_BUDDY_AGENTS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'buddy_agents_fetch',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.WEBSOCKET_REGISTER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'websocket_register',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_RONA]: {\n    product,\n    agent: 'service',\n    target: 'agent_rona',\n    verb: 'set',\n  },\n  [METRIC_EVENT_NAMES.AGENT_CONTACT_ASSIGN_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_contact_assign',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.AGENT_INVITE_FAILED]: {\n    product,\n    agent: 'service',\n    target: 'agent_invite',\n    verb: 'fail',\n  },\n\n  // Added Task events\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_DECLINE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_decline',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_WRAPUP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_wrapup',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_HOLD_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_hold',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume',\n    verb: 'fail',\n  },\n\n  // Advanced Tasks handling\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONSULT_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_consult_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_transfer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_RESUME_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_resume_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_PAUSE_RECORDING_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_pause_recording',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_ACCEPT_CONSULT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_accept_consult',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_AUTO_ANSWER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_auto_answer',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_OUTDIAL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_outdial',\n    verb: 'fail',\n  },\n\n  // Conference Tasks\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_START_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_start',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_END_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_end',\n    verb: 'fail',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_TRANSFER_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_transfer',\n    verb: 'fail',\n  },\n\n  // Conference Exit\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_CONFERENCE_EXIT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_conference_exit',\n    verb: 'fail',\n  },\n\n  // Switch Call\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.TASK_SWITCH_CALL_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'task_switch_call',\n    verb: 'fail',\n  },\n\n  // upload logs\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.UPLOAD_LOGS_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'upload_logs',\n    verb: 'fail',\n  },\n\n  // update profile\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.AGENT_DEVICE_TYPE_UPDATE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'agent_device_type_update',\n    verb: 'fail',\n  },\n\n  // EntryPoint API Events\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ENTRYPOINT_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'entrypoint_fetch',\n    verb: 'fail',\n  },\n\n  // AddressBook API Events\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.ADDRESSBOOK_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'addressbook_fetch',\n    verb: 'fail',\n  },\n\n  // Queue API Events\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.QUEUE_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'queue_fetch',\n    verb: 'fail',\n  },\n\n  // Outdial ANI API Events\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.OUTDIAL_ANI_EP_FETCH_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'outdial_ani_ep_fetch',\n    verb: 'fail',\n  },\n\n  // Campaign Preview API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_ACCEPT_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_accept',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Skip API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_SKIP_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_skip',\n    verb: 'fail',\n  },\n\n  // Campaign Preview Remove API Events\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_SUCCESS]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'complete',\n  },\n  [METRIC_EVENT_NAMES.CAMPAIGN_PREVIEW_REMOVE_FAILED]: {\n    product,\n    agent: 'user',\n    target: 'campaign_preview_remove',\n    verb: 'fail',\n  },\n};\n\n/**\n * Get the taxonomy information for a given behavioral event name.\n * @ignore\n * @param name - The name of the metric event to look up.\n * @returns The corresponding {@link BehavioralEventTaxonomy} if found, otherwise `undefined`.\n *\n * @typedoc\n */\nexport function getEventTaxonomy(name: METRIC_EVENT_NAMES): BehavioralEventTaxonomy | undefined {\n  return 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package/dist/metrics/constants.js

@@ -130,16 +130,20 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',
   TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',
   TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',
+  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',
+  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',
+  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',
+  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',
   TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',
   TASK_OUTDIAL_FAILED: 'Task Outdial Failed',
   UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',
   UPLOAD_LOGS_FAILED: 'Upload Logs Failed',
   WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',
   WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',
-  // WebSocket message events
-  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',
   AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',
   AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',
+  // WebSocket message events
+  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',
   // EntryPoint API Events
   ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',
   ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',
@@ -159,9 +163,11 @@ const METRIC_EVENT_NAMES = exports.METRIC_EVENT_NAMES = {
   CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',
   CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',
   CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',
-  // AI Assistant transcript events
+  // AI Assistant Transcript events
   AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',
   AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',
+  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS: 'AI Assistant Get Suggested Response Success',
+  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED: 'AI Assistant Get Suggested Response Failed',
   AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS: 'AI Assistant Fetch Historic Transcripts Success',
   AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed'
 };

package/dist/metrics/constants.js.map

@@ -1 +1 @@
-{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","WEBSOCKET_EVENT_RECEIVED","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',\n  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',\n\n  // AI Assistant transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof 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+{"version":3,"names":["METRIC_EVENT_NAMES","exports","STATION_LOGIN_SUCCESS","STATION_LOGIN_FAILED","STATION_LOGOUT_SUCCESS","STATION_LOGOUT_FAILED","STATION_RELOGIN_SUCCESS","STATION_RELOGIN_FAILED","AGENT_STATE_CHANGE_SUCCESS","AGENT_STATE_CHANGE_FAILED","FETCH_BUDDY_AGENTS_SUCCESS","FETCH_BUDDY_AGENTS_FAILED","WEBSOCKET_REGISTER_SUCCESS","WEBSOCKET_REGISTER_FAILED","AGENT_RONA","AGENT_CONTACT_ASSIGN_FAILED","AGENT_INVITE_FAILED","TASK_ACCEPT_SUCCESS","TASK_ACCEPT_FAILED","TASK_DECLINE_SUCCESS","TASK_DECLINE_FAILED","TASK_END_SUCCESS","TASK_END_FAILED","TASK_WRAPUP_SUCCESS","TASK_WRAPUP_FAILED","TASK_HOLD_SUCCESS","TASK_HOLD_FAILED","TASK_RESUME_SUCCESS","TASK_RESUME_FAILED","TASK_CONSULT_START_SUCCESS","TASK_CONSULT_START_FAILED","TASK_CONSULT_END_SUCCESS","TASK_CONSULT_END_FAILED","TASK_TRANSFER_SUCCESS","TASK_TRANSFER_FAILED","TASK_RESUME_RECORDING_SUCCESS","TASK_RESUME_RECORDING_FAILED","TASK_PAUSE_RECORDING_SUCCESS","TASK_PAUSE_RECORDING_FAILED","TASK_ACCEPT_CONSULT_SUCCESS","TASK_ACCEPT_CONSULT_FAILED","TASK_AUTO_ANSWER_SUCCESS","TASK_AUTO_ANSWER_FAILED","TASK_CONFERENCE_START_SUCCESS","TASK_CONFERENCE_START_FAILED","TASK_CONFERENCE_END_SUCCESS","TASK_CONFERENCE_END_FAILED","TASK_CONFERENCE_TRANSFER_SUCCESS","TASK_CONFERENCE_TRANSFER_FAILED","TASK_CONFERENCE_EXIT_SUCCESS","TASK_CONFERENCE_EXIT_FAILED","TASK_SWITCH_CALL_SUCCESS","TASK_SWITCH_CALL_FAILED","TASK_OUTDIAL_SUCCESS","TASK_OUTDIAL_FAILED","UPLOAD_LOGS_SUCCESS","UPLOAD_LOGS_FAILED","WEBSOCKET_DEREGISTER_SUCCESS","WEBSOCKET_DEREGISTER_FAIL","AGENT_DEVICE_TYPE_UPDATE_SUCCESS","AGENT_DEVICE_TYPE_UPDATE_FAILED","WEBSOCKET_EVENT_RECEIVED","ENTRYPOINT_FETCH_SUCCESS","ENTRYPOINT_FETCH_FAILED","ADDRESSBOOK_FETCH_SUCCESS","ADDRESSBOOK_FETCH_FAILED","QUEUE_FETCH_SUCCESS","QUEUE_FETCH_FAILED","OUTDIAL_ANI_EP_FETCH_SUCCESS","OUTDIAL_ANI_EP_FETCH_FAILED","CAMPAIGN_PREVIEW_ACCEPT_SUCCESS","CAMPAIGN_PREVIEW_ACCEPT_FAILED","CAMPAIGN_PREVIEW_SKIP_SUCCESS","CAMPAIGN_PREVIEW_SKIP_FAILED","CAMPAIGN_PREVIEW_REMOVE_SUCCESS","CAMPAIGN_PREVIEW_REMOVE_FAILED","AI_ASSISTANT_SEND_EVENT_SUCCESS","AI_ASSISTANT_SEND_EVENT_FAILED","AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS","AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS","AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED"],"sources":["constants.ts"],"sourcesContent":["type Enum<T extends Record<string, unknown>> = T[keyof T];\n\n/**\n * @ignore\n * @module METRIC_EVENT_NAMES\n * @export\n * @description\n * A constant object containing all metric event names used for tracking various agent and task-related events\n * within the Contact Center plugin. Each property represents a specific event and its corresponding string value\n * as reported in metrics.\n *\n * @property {string} STATION_LOGIN_SUCCESS - Event name for successful station login.\n * @property {string} STATION_LOGIN_FAILED - Event name for failed station login.\n * @property {string} STATION_LOGOUT_SUCCESS - Event name for successful station logout.\n * @property {string} STATION_LOGOUT_FAILED - Event name for failed station logout.\n * @property {string} STATION_RELOGIN_SUCCESS - Event name for successful station relogin.\n * @property {string} STATION_RELOGIN_FAILED - Event name for failed station relogin.\n * @property {string} AGENT_STATE_CHANGE_SUCCESS - Event name for successful agent state change.\n * @property {string} AGENT_STATE_CHANGE_FAILED - Event name for failed agent state change.\n * @property {string} FETCH_BUDDY_AGENTS_SUCCESS - Event name for successfully fetching buddy agents.\n * @property {string} FETCH_BUDDY_AGENTS_FAILED - Event name for failed attempt to fetch buddy agents.\n * @property {string} WEBSOCKET_REGISTER_SUCCESS - Event name for successful websocket registration.\n * @property {string} WEBSOCKET_REGISTER_FAILED - Event name for failed websocket registration.\n * @property {string} AGENT_RONA - Event name for agent RONA (Ring No Answer).\n * @property {string} AGENT_CONTACT_ASSIGN_FAILED - Event name for failed agent contact assignment.\n * @property {string} AGENT_INVITE_FAILED - Event name for failed agent invite.\n *\n * @property {string} TASK_ACCEPT_SUCCESS - Event name for successful task acceptance.\n * @property {string} TASK_ACCEPT_FAILED - Event name for failed task acceptance.\n * @property {string} TASK_DECLINE_SUCCESS - Event name for successful task decline.\n * @property {string} TASK_DECLINE_FAILED - Event name for failed task decline.\n * @property {string} TASK_END_SUCCESS - Event name for successful task end.\n * @property {string} TASK_END_FAILED - Event name for failed task end.\n * @property {string} TASK_WRAPUP_SUCCESS - Event name for successful task wrap-up.\n * @property {string} TASK_WRAPUP_FAILED - Event name for failed task wrap-up.\n * @property {string} TASK_HOLD_SUCCESS - Event name for successful task hold.\n * @property {string} TASK_HOLD_FAILED - Event name for failed task hold.\n * @property {string} TASK_RESUME_SUCCESS - Event name for successful task resume.\n * @property {string} TASK_RESUME_FAILED - Event name for failed task resume.\n * @property {string} TASK_CONSULT_START_SUCCESS - Event name for successful consult start.\n * @property {string} TASK_CONSULT_START_FAILED - Event name for failed consult start.\n * @property {string} TASK_CONSULT_END_SUCCESS - Event name for successful consult end.\n * @property {string} TASK_CONSULT_END_FAILED - Event name for failed consult end.\n * @property {string} TASK_TRANSFER_SUCCESS - Event name for successful task transfer.\n * @property {string} TASK_TRANSFER_FAILED - Event name for failed task transfer.\n * @property {string} TASK_RESUME_RECORDING_SUCCESS - Event name for successful resume of recording.\n * @property {string} TASK_RESUME_RECORDING_FAILED - Event name for failed resume of recording.\n * @property {string} TASK_PAUSE_RECORDING_SUCCESS - Event name for successful pause of recording.\n * @property {string} TASK_PAUSE_RECORDING_FAILED - Event name for failed pause of recording.\n * @property {string} TASK_ACCEPT_CONSULT_SUCCESS - Event name for successful consult acceptance.\n * @property {string} TASK_ACCEPT_CONSULT_FAILED - Event name for failed consult acceptance.\n * @property {string} TASK_AUTO_ANSWER_SUCCESS - Event name for successful auto-answer.\n * @property {string} TASK_AUTO_ANSWER_FAILED - Event name for failed auto-answer.\n *\n * @property {string} TASK_CONFERENCE_START_SUCCESS - Event name for successful conference start.\n * @property {string} TASK_CONFERENCE_START_FAILED - Event name for failed conference start.\n * @property {string} TASK_CONFERENCE_END_SUCCESS - Event name for successful conference end.\n * @property {string} TASK_CONFERENCE_END_FAILED - Event name for failed conference end.\n * @property {string} TASK_CONFERENCE_TRANSFER_SUCCESS - Event name for successful conference transfer.\n * @property {string} TASK_CONFERENCE_TRANSFER_FAILED - Event name for failed conference transfer.\n *\n * @property {string} TASK_OUTDIAL_SUCCESS - Event name for successful outdial task.\n * @property {string} TASK_OUTDIAL_FAILED - Event name for failed outdial task.\n *\n * @property {string} UPLOAD_LOGS_SUCCESS - Event name for successful log upload.\n * @property {string} UPLOAD_LOGS_FAILED - Event name for failed log upload.\n * @property {string} WEBSOCKET_DEREGISTER_SUCCESS - Event name for successful websocket deregistration.\n * @property {string} WEBSOCKET_DEREGISTER_FAIL - Event name for failed websocket deregistration.\n *\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_SUCCESS - Event name for successful agent device type update.\n * @property {string} AGENT_DEVICE_TYPE_UPDATE_FAILED - Event name for failed agent device type update.\n *\n * @property {string} OUTDIAL_ANI_EP_FETCH_SUCCESS - Event name for successful outdial ANI entries fetch.\n * @property {string} OUTDIAL_ANI_EP_FETCH_FAILED - Event name for failed outdial ANI entries fetch.\n *\n * @readonly\n */\nexport const METRIC_EVENT_NAMES = {\n  STATION_LOGIN_SUCCESS: 'Station Login Success',\n  STATION_LOGIN_FAILED: 'Station Login Failed',\n  STATION_LOGOUT_SUCCESS: 'Station Logout Success',\n  STATION_LOGOUT_FAILED: 'Station Logout Failed',\n  STATION_RELOGIN_SUCCESS: 'Station Relogin Success',\n  STATION_RELOGIN_FAILED: 'Station Relogin Failed',\n  AGENT_STATE_CHANGE_SUCCESS: 'Agent State Change Success',\n  AGENT_STATE_CHANGE_FAILED: 'Agent State Change Failed',\n  FETCH_BUDDY_AGENTS_SUCCESS: 'Fetch Buddy Agents Success',\n  FETCH_BUDDY_AGENTS_FAILED: 'Fetch Buddy Agents Failed',\n  WEBSOCKET_REGISTER_SUCCESS: 'Websocket Register Success',\n  WEBSOCKET_REGISTER_FAILED: 'Websocket Register Failed',\n  AGENT_RONA: 'Agent RONA',\n  AGENT_CONTACT_ASSIGN_FAILED: 'Agent Contact Assign Failed',\n  AGENT_INVITE_FAILED: 'Agent Invite Failed',\n\n  // Basic Tasks\n  TASK_ACCEPT_SUCCESS: 'Task Accept Success',\n  TASK_ACCEPT_FAILED: 'Task Accept Failed',\n  TASK_DECLINE_SUCCESS: 'Task Decline Success',\n  TASK_DECLINE_FAILED: 'Task Decline Failed',\n  TASK_END_SUCCESS: 'Task End Success',\n  TASK_END_FAILED: 'Task End Failed',\n  TASK_WRAPUP_SUCCESS: 'Task Wrapup Success',\n  TASK_WRAPUP_FAILED: 'Task Wrapup Failed',\n  TASK_HOLD_SUCCESS: 'Task Hold Success',\n  TASK_HOLD_FAILED: 'Task Hold Failed',\n  TASK_RESUME_SUCCESS: 'Task Resume Success',\n  TASK_RESUME_FAILED: 'Task Resume Failed',\n\n  // Advanced Tasks\n  TASK_CONSULT_START_SUCCESS: 'Task Consult Start Success',\n  TASK_CONSULT_START_FAILED: 'Task Consult Start Failed',\n  TASK_CONSULT_END_SUCCESS: 'Task Consult End Success',\n  TASK_CONSULT_END_FAILED: 'Task Consult End Failed',\n  TASK_TRANSFER_SUCCESS: 'Task Transfer Success',\n  TASK_TRANSFER_FAILED: 'Task Transfer Failed',\n  TASK_RESUME_RECORDING_SUCCESS: 'Task Resume Recording Success',\n  TASK_RESUME_RECORDING_FAILED: 'Task Resume Recording Failed',\n  TASK_PAUSE_RECORDING_SUCCESS: 'Task Pause Recording Success',\n  TASK_PAUSE_RECORDING_FAILED: 'Task Pause Recording Failed',\n  TASK_ACCEPT_CONSULT_SUCCESS: 'Task Accept Consult Success',\n  TASK_ACCEPT_CONSULT_FAILED: 'Task Accept Consult Failed',\n  TASK_AUTO_ANSWER_SUCCESS: 'Task Auto Answer Success',\n  TASK_AUTO_ANSWER_FAILED: 'Task Auto Answer Failed',\n\n  // Conference Tasks\n  TASK_CONFERENCE_START_SUCCESS: 'Task Conference Start Success',\n  TASK_CONFERENCE_START_FAILED: 'Task Conference Start Failed',\n  TASK_CONFERENCE_END_SUCCESS: 'Task Conference End Success',\n  TASK_CONFERENCE_END_FAILED: 'Task Conference End Failed',\n  TASK_CONFERENCE_TRANSFER_SUCCESS: 'Task Conference Transfer Success',\n  TASK_CONFERENCE_TRANSFER_FAILED: 'Task Conference Transfer Failed',\n  TASK_CONFERENCE_EXIT_SUCCESS: 'Task Conference Exit Success',\n  TASK_CONFERENCE_EXIT_FAILED: 'Task Conference Exit Failed',\n  TASK_SWITCH_CALL_SUCCESS: 'Task Switch Call Success',\n  TASK_SWITCH_CALL_FAILED: 'Task Switch Call Failed',\n\n  TASK_OUTDIAL_SUCCESS: 'Task Outdial Success',\n  TASK_OUTDIAL_FAILED: 'Task Outdial Failed',\n\n  UPLOAD_LOGS_SUCCESS: 'Upload Logs Success',\n  UPLOAD_LOGS_FAILED: 'Upload Logs Failed',\n  WEBSOCKET_DEREGISTER_SUCCESS: 'Websocket Deregister Success',\n  WEBSOCKET_DEREGISTER_FAIL: 'Websocket Deregister Failed',\n\n  AGENT_DEVICE_TYPE_UPDATE_SUCCESS: 'Agent Device Type Update Success',\n  AGENT_DEVICE_TYPE_UPDATE_FAILED: 'Agent Device Type Update Failed',\n  // WebSocket message events\n  WEBSOCKET_EVENT_RECEIVED: 'Websocket Event Received',\n\n  // EntryPoint API Events\n  ENTRYPOINT_FETCH_SUCCESS: 'Entrypoint Fetch Success',\n  ENTRYPOINT_FETCH_FAILED: 'Entrypoint Fetch Failed',\n\n  // AddressBook API Events\n  ADDRESSBOOK_FETCH_SUCCESS: 'AddressBook Fetch Success',\n  ADDRESSBOOK_FETCH_FAILED: 'AddressBook Fetch Failed',\n\n  // Queue API Events\n  QUEUE_FETCH_SUCCESS: 'Queue Fetch Success',\n  QUEUE_FETCH_FAILED: 'Queue Fetch Failed',\n\n  // Outdial ANI Entries API Events\n  OUTDIAL_ANI_EP_FETCH_SUCCESS: 'Outdial ANI Entries Fetch Success',\n  OUTDIAL_ANI_EP_FETCH_FAILED: 'Outdial ANI Entries Fetch Failed',\n\n  // Campaign Preview API Events\n  CAMPAIGN_PREVIEW_ACCEPT_SUCCESS: 'Campaign Preview Accept Success',\n  CAMPAIGN_PREVIEW_ACCEPT_FAILED: 'Campaign Preview Accept Failed',\n  CAMPAIGN_PREVIEW_SKIP_SUCCESS: 'Campaign Preview Skip Success',\n  CAMPAIGN_PREVIEW_SKIP_FAILED: 'Campaign Preview Skip Failed',\n  CAMPAIGN_PREVIEW_REMOVE_SUCCESS: 'Campaign Preview Remove Success',\n  CAMPAIGN_PREVIEW_REMOVE_FAILED: 'Campaign Preview Remove Failed',\n\n  // AI Assistant Transcript events\n  AI_ASSISTANT_SEND_EVENT_SUCCESS: 'AI Assistant Send Event Success',\n  AI_ASSISTANT_SEND_EVENT_FAILED: 'AI Assistant Send Event Failed',\n  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS: 'AI Assistant Get Suggested Response Success',\n  AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED: 'AI Assistant Get Suggested Response Failed',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_SUCCESS:\n    'AI Assistant Fetch Historic Transcripts Success',\n  AI_ASSISTANT_FETCH_HISTORIC_TRANSCRIPTS_FAILED: 'AI Assistant Fetch Historic Transcripts Failed',\n} as const;\n\n/**\n * Represents the possible metric event names used within the metrics system.\n *\n * This type is derived from the keys of the `METRIC_EVENT_NAMES` constant, ensuring\n * type safety and consistency when referring to metric event names throughout the codebase.\n * @export\n * @typedef {Enum<typeof METRIC_EVENT_NAMES>} METRIC_EVENT_NAMES\n * @typeParam T - The type of the `METRIC_EVENT_NAMES` constant.\n *\n * @see {@link METRIC_EVENT_NAMES}\n */\nexport type METRIC_EVENT_NAMES = Enum<typeof 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package/dist/services/ApiAiAssistant.js

@@ -4,6 +4,7 @@ Object.defineProperty(exports, "__esModule", {
   value: true
 });
 exports.default = exports.ApiAIAssistant = void 0;
+var _uuid = require("uuid");
 var _loggerProxy = _interopRequireDefault(require("../logger-proxy"));
 var _MetricsManager = _interopRequireDefault(require("../metrics/MetricsManager"));
 var _constants = require("../metrics/constants");
@@ -58,7 +59,7 @@ class ApiAIAssistant {
    * @param eventName - the name of the event (e.g. 'GET_TRANSCRIPTS')
    * @param action - action within eventDetails (e.g. 'START' or 'STOP')
    */
-  async sendEvent(agentId, interactionId, eventType, eventName, action) {
+  async sendEvent(agentId, interactionId, eventType, eventName, action, context, languageCode, trackingId) {
     _loggerProxy.default.info('Sending event', {
       module: _constants2.CC_FILE,
       method: _constants2.METHODS.SEND_EVENT,
@@ -66,7 +67,8 @@ class ApiAIAssistant {
       data: {
         eventType,
         eventName,
-        action
+        action,
+        context
       }
     });
     this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_SEND_EVENT_FAILED]);
@@ -86,7 +88,10 @@ class ApiAIAssistant {
             data: {
               interactionId,
               action,
-              actionTimeStamp: String(Date.now())
+              context,
+              actionTimeStamp: String(Date.now()),
+              languageCode,
+              trackingId
             }
           }
         }
@@ -115,6 +120,72 @@ class ApiAIAssistant {
     }
   }
 
+  /**
+   * Requests a suggested response for an interaction.
+   *
+   * @param params - Suggestion request parameters
+   * @returns HTTP response body from the AI Assistant event API
+   * @public
+   */
+  async getSuggestedResponse(params) {
+    const {
+      agentId,
+      interactionId,
+      context
+    } = params;
+    const trimmedContext = context?.trim();
+    const languageCode = params.languageCode ?? 'en';
+    const trackingId = `WX_CC_SDK_${(0, _uuid.v4)()}`;
+    const eventName = trimmedContext ? _types.AIAssistantEventName.ADD_SUGGESTIONS_EXTRA_CONTEXT : _types.AIAssistantEventName.GET_SUGGESTIONS;
+    const loggerContext = {
+      module: _constants2.CC_FILE,
+      method: _constants2.METHODS.GET_SUGGESTED_RESPONSE,
+      interactionId,
+      trackingId,
+      data: {
+        eventName
+      }
+    };
+    _loggerProxy.default.info('Requesting suggested response', loggerContext);
+    this.metricsManager.timeEvent([_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS, _constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED]);
+    try {
+      if (!this.aiFeature?.suggestedResponses?.enable) {
+        const {
+          error: detailedError
+        } = (0, _Utils.getErrorDetails)(new Error('SUGGESTED_RESPONSES_NOT_ENABLED'), _constants2.METHODS.GET_SUGGESTED_RESPONSE, _constants2.CC_FILE);
+        throw detailedError;
+      }
+      const orgId = this.webex.credentials.getOrgId();
+      const response = await this.sendEvent(agentId, interactionId, _types.AIAssistantEventType.CUSTOM_EVENT, eventName, undefined, trimmedContext, languageCode, trackingId);
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_SUCCESS, {
+        agentId,
+        orgId,
+        interactionId,
+        eventName,
+        trackingId,
+        context
+      }, ['operational']);
+      _loggerProxy.default.log('Suggested response request succeeded', loggerContext);
+      return response;
+    } catch (error) {
+      _loggerProxy.default.error('Suggested response request failed', {
+        ...loggerContext,
+        error
+      });
+      this.metricsManager.trackEvent(_constants.METRIC_EVENT_NAMES.AI_ASSISTANT_GET_SUGGESTED_RESPONSE_FAILED, {
+        agentId,
+        interactionId,
+        trackingId,
+        eventName,
+        error: error instanceof Error ? error.message : String(error)
+      }, ['operational']);
+      const {
+        error: detailedError
+      } = (0, _Utils.getErrorDetails)(error, _constants2.METHODS.GET_SUGGESTED_RESPONSE, _constants2.CC_FILE);
+      throw detailedError;
+    }
+  }
+
   /**
    * Fetches historic transcripts for an interaction.
    * This API is allowed only when real-time transcription feature is enabled.